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is subject to change without notice.
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services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
Part number Q3942-90950
Edition 1, 11/2004
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Table of contents
1 Product information
HP LaserJet 4345mfp configurations......................................................................................................2
HP LaserJet 4345mfp (Q3942A—base model)......................................................................2
HP LaserJet 4345x mfp (Q3943A)..........................................................................................2
HP LaserJet 4345xs mfp (Q3944A)........................................................................................3
HP LaserJet 4345xm mfp (Q3945A)......................................................................................3
Features and benefits of the MFP...........................................................................................................4
Table 7-15Specks or dots..............................................................................................................................369
Table 8-59Alphabetical parts list...................................................................................................................580
Table 8-60Numerical parts list.......................................................................................................................593
Figure 5-36Stapler unit operation...................................................................................................................136
Figure 5-41ADF paper path and sensors.......................................................................................................141
Figure 6-1Remove the control-panel overlays .............................................................................................148
Figure 6-2Remove the control panel (1 of 2)................................................................................................149
Figure 6-3Remove the control panel (2 of 2)................................................................................................149
Figure 6-4Remove the transfer roller............................................................................................................150
Figure 6-5Remove the ADF input tray (1 of 3).............................................................................................151
Figure 6-6Remove the ADF input tray (2 of 3).............................................................................................151
Figure 6-7Remove the ADF input tray (3 of 3).............................................................................................152
Figure 6-8Remove the ADF pickup and feed rollers (1 of 2)........................................................................153
Figure 6-9Remove the ADF pickup and feed rollers (2 of 2) .......................................................................153
Figure 6-10Remove the ADF separation pad (1 of 2)....................................................................................154
Figure 6-11Remove the ADF separation pad (2 of 2)....................................................................................154
Figure 6-12Remove the ADF delivery guide (1 of 3) .....................................................................................155
Figure 6-13Remove the ADF delivery guide (2 of 3)......................................................................................155
Figure 6-14Remove the ADF delivery guide (3 of 3)......................................................................................156
Figure 6-15Reinstall the clear mylar sheet.....................................................................................................156
Figure 6-16Remove the output-bin assembly (1 of 2)....................................................................................157
Figure 6-17Remove the output-bin assembly (2 of 2)....................................................................................157
Figure 6-18Remove the duplex-printing unit (1 of 2)......................................................................................158
Figure 6-19Remove the duplex-printing unit (2 of 2)......................................................................................158
Figure 6-20Remove the fuser-entrance guide................................................................................................159
Figure 6-21Remove the fuser.........................................................................................................................160
Figure 6-22Remove the tray 2, 3, 4, or 5 pickup and feed rollers (1 of 2).....................................................161
Figure 6-23Remove the tray 2, 3, 4, or 5 pickup and feed rollers (2 of 2).....................................................161
Figure 6-24Remove the tray 1 pickup roller...................................................................................................162
Figure 6-25Remove the scanner filter (1 of 2) ...............................................................................................163
Figure 6-26Remove the scanner filter (2 of 2) ...............................................................................................163
Figure 6-27Remove the ADF-hinge flap (1 of 3) ...........................................................................................164
Figure 6-28Remove the ADF-hinge flap (2 of 3)............................................................................................164
Figure 6-29Remove the ADF-hinge flap (3 of 3)............................................................................................165
Figure 6-30Remove the formatter cover and formatter (1 of 3) ....................................................................166
Figure 6-31Remove the formatter cover and formatter (2 of 3) ....................................................................166
Figure 6-32Remove the formatter cover and formatter (3 of 3) ....................................................................167
Figure 6-33Remove the hard drive (1 of 2) ...................................................................................................168
Figure 6-34Remove the hard drive (2 of 2) ...................................................................................................169
Figure 6-35Remove the DIMM.......................................................................................................................170
Figure 6-36Remove a flash memory card......................................................................................................171
Figure 6-37Remove the fax accessory...........................................................................................................172
Figure 6-38Remove the top-cover flatbed flange (1 of 2) ..............................................................................174
Figure 6-39Remove the top-cover flatbed flange (2 of 2)...............................................................................174
Figure 6-40Remove the front cover (1 of 7)...................................................................................................175
Figure 6-41Remove the front cover (2 of 7) ..................................................................................................176
Figure 6-42Remove the front cover (3 of 7)...................................................................................................176
Figure 6-43Remove the front cover (4 of 7)...................................................................................................177
Figure 6-44Remove the front cover (5 of 7)...................................................................................................177
Figure 6-45Remove the front cover (6 of 7)...................................................................................................178
Figure 6-46Remove the front cover (7 of 7)...................................................................................................178
Figure 6-47Remove the back cover (1 of 3)...................................................................................................179
Figure 6-48Remove the back cover (2 of 3)...................................................................................................179
Figure 6-49Remove the back cover (3 of 3)...................................................................................................180
xxii
Figure 6-50Remove the reversing-separation-guide assembly (1 of 2) ........................................................182
Figure 6-51Remove the reversing-separation-guide assembly (2 of 2).........................................................182
Figure 6-52Remove the reversing assembly (1 of 8).....................................................................................183
Figure 6-53Remove the reversing assembly (2 of 8) ....................................................................................184
Figure 6-54Remove the reversing assembly (3 of 8) ....................................................................................185
Figure 6-55Remove the reversing assembly (4 of 8) ....................................................................................185
Figure 6-56Remove the reversing assembly (5 of 8).....................................................................................186
Figure 6-57Remove the reversing assembly (6 of 8).....................................................................................186
Figure 6-58Remove the reversing assembly (7 of 8).....................................................................................187
Figure 6-59Remove the reversing assembly (8 of 8).....................................................................................187
Figure 6-60Remove the main fan and reversing-unit fan (1 of 9) .................................................................188
Figure 6-61Remove the main fan and reversing-unit fan (2 of 9)..................................................................188
Figure 6-62Remove the main and reversing-unit fans (3 of 9).......................................................................189
Figure 6-63Remove the main and reversing-unit fans (4 of 9).......................................................................189
Figure 6-64Remove the main and reversing-unit fans (5 of 9).......................................................................190
Figure 6-65Remove the main and reversing-unit fans (6 of 9).......................................................................190
Figure 6-66Remove the main and reversing-unit fans (7 of 9).......................................................................191
Figure 6-67Remove the main and reversing-unit fans (8 of 9).......................................................................191
Figure 6-68Remove the main and reversing-unit fans (9 of 9).......................................................................192
Figure 6-69Remove the thermistor (1 of 4)....................................................................................................193
Figure 6-70Remove the thermistor (2 of 4)....................................................................................................193
Figure 6-71Remove the thermistor (3 of 4)....................................................................................................194
Figure 6-72Remove the thermistor (4 of 4)....................................................................................................194
Figure 6-73Remove the jam-access-cover switch (1 of 3).............................................................................195
Figure 6-74Remove the jam-access-cover switch (2 of 3).............................................................................195
Figure 6-75Remove the jam-access-cover switch (3 of 3).............................................................................196
Figure 6-76Remove the tray 1 assembly (1 of 5)...........................................................................................197
Figure 6-77Remove the tray 1 assembly (2 of 5)...........................................................................................197
Figure 6-78Remove the tray 1 assembly (3 of 5)...........................................................................................198
Figure 6-79Remove the tray 1 assembly (4 of 5)...........................................................................................198
The HP LaserJet 4345mfp Series is designed to be shared by a workgroup. Use the MFP to copy
and print black-and-white documents or to digitally send color or black-and-white documents. The
MFP is a standalone copier that does not require connection to a computer. With the optional
HP LaserJet mfp analog fax accessory 300 (included with some models), the MFP can also send
and receive faxes. With the exception of digital sending and network printing, you can select all
functions at the MFP control panel.
Functions
■45 pages per minute (ppm) when scanning and printing on letter-size paper; 43 ppm when
copying and printing on A4-size paper
■25% to 400% scalability when using the scanner glass
■25% to 200% scalability when using the ADF
■Less than 10 seconds to print the first page
■Transmit Once, Raster Image Processing (RIP) ONCE technology
■Duty cycle of up to 200,000 pages per month
■533 MHz microprocessor
Speed and throughput
■Two-sided copying (duplexing)
■Image modification
■Color digital sending
■Document finishing
Resolution
■600 dots per inch (dpi) with Resolution Enhancement technology (REt)
■FastRes 1200 provides 1200 dpi quality at full speed
■Up to 220 levels of gray
Memory
■256 MB of random-access memory (RAM), expandable to 512 MB by using industry standard
100-pin double data rate dual inline memory modules (DDR DIMMs)
■Memory Enhancement technology (MEt) that automatically compresses data to use RAM more
efficiently
41 Product information
User interface
■A graphic display on the control panel
■An embedded Web server to gain access to support and order supplies (for network-connected
products)
■HP Toolbox software to provide MFP status and alerts and print internal information pages
Language and fonts
■HP Printer Command Language (PCL) 6
■HP PCL 5e for compatibility
■Printer Management Language
■PDF
■XHTML
■80 scalable TrueType typefaces
■
HP PostScript
®
3 emulation (PS)
Copying and sending
■Modes for text, graphics, and mixed text and graphics formats
■A job-interrupt feature (at copy boundaries)
■Multiple pages per sheet
■E-mail compatibility
■A sleep feature that saves energy
■Automatic duplex (two-sided) scanning
NOTE An automatic duplex printing accessory is required for two-sided copying.
Print cartridge
■Prints up to 18,000 pages at 5% coverage.
■No-shake cartridge design
■Authentic HP print cartridge detection
Features and benefits of the MFP5
Paper-handling
■Input
■Tray 1 (multipurpose tray): A multipurpose tray for paper, transparencies, labels, and
envelopes. Holds up to 100 sheets of paper or 10 envelopes.
■Tray 2 and optional trays 3, 4, and 5: 500-sheet trays. These trays automatically detect
standard paper sizes up to legal and allow printing on custom-size paper.
■
ADF: Holds up to 50 sheets of paper.
■Duplex printing and copying: With the optional duplexing accessory, provides two-sided
printing and copying (printing on both sides of the paper).
■ADF duplex scanning: The ADF has an automatic duplexer for scanning two-sided
documents.
■Optional envelope feeder: Holds up to 75 envelopes.
■Output
■Standard output bin: The standard output bin is located on the left side of the MFP. This
bin can hold up to 500 sheets of paper.
■ADF output bin: The ADF output bin is underneath the ADF input tray. The bin holds up to
50 sheets of paper, and the MFP automatically stops when this bin is full.
■Optional stapler/stacker: The stapler/stacker staples up to 30 sheets and stacks up to
500 sheets.
■Optional 3-bin mailbox: One bin stacks up to 500 sheets, and two bins stack up to
100 sheets each for a total capacity of 700 sheets.
Connectivity
■IEEE 1284B-compliant parallel connection
■A Foreign Interface Harness (FIH) connection (AUX) for connecting other devices
■Local area network (LAN) connector (RJ-45) for the embedded HP Jetdirect print server
■Optional analog fax card
■Optional HP Digital Sending Software (HP DSS)
■Optional HP Jetdirect enhanced input/output (EIO) print server cards
■Universal serial bus (USB), serial, and LocalTalk
■Fast Ethernet 10/100TX
Environmental features
■
The Sleep setting saves energy (meets ENERGY STAR
NOTE See Protecting the environment for more information.
61 Product information
®
guidelines, Version 1.0).
Security features
■Foreign Interface Harness (FIH)
■Secure Disk Erase
■Security lock
■Job retention (password protected)
■HP DSS authentication
■Control-panel lock (by using Web Jetadmin)
Minimum system requirements for e-mail functionality
To use the e-mail functionality, the MFP must be connected to an IP-based server that has simple
mail transfer protocol (SMTP). This server can either be on the local area network or at an outside
Internet service provider (ISP). HP recommends that the MFP be located on the same local area
network (LAN) as the SMTP server. When using an ISP, you must connect to the ISP by using a
digital subscriber line (DSL) connection. When obtaining e-mail services from an ISP, ask the ISP to
provide the correct SMTP address. Dial-up connections are not supported. If no SMTP server is on
the network, third-party software is available that allows you to create an SMTP server. However,
purchase and support of this software is the customer's responsibility.
Features and benefits of the MFP7
MFP parts and accessories
Before using the MFP, familiarize yourself with the parts of the MFP.
MFP parts
1ADF assembly
2ADF top cover
3ADF input tray
4Top cover (provides access to the print cartridge)
5Top-cover lever
6Tray 1 (multipurpose tray)
7Jam-access lever (for tray 2)
8Tray-number indicator
9Paper-level indicator
10Control-panel keypad
11Control-panel display
12Control-panel status lights
13Scanner lock (raise the ADF for access)
81 Product information
14Output bin
15Optional duplexer
16On/off switch
17Power connection
18Interface ports
19Formatter cover (provides access to the flash memory cards and the hard disk)
MFP parts and accessories9
Interface ports
The MFP has five ports for connecting to a computer or a network. The ports are at the left, rear
corner of the MFP.
1Slot for connecting optional EIO devices
2Network connection (embedded HP Jetdirect print server)
3Foreign interface harness (FIH) port
4IEEE 1284B-compliant parallel port
5Fax connection (for connecting to an optional analog fax accessory)
Model and serial numbers
The model numbers and serial numbers are located underneath the top cover, at the rear of the MFP.
101 Product information
Accessories and supplies
You can increase the capabilities of the MFP by adding optional accessories. For information about
ordering accessories and supplies, see
NOTE Use the accessories and supplies that have been specifically designed for the MFP in
order to ensure optimum performance.
Ordering parts, accessories, and supplies.
1500-sheet feeder (Q5968A) (See the note that follows.)
2Duplexer (Q5969A)
3Envelope feeder (Q2438B)
4Stapler/stacker (Q5691A)
5Memory DIMMs and flash memory cards
6HP Jetdirect print server (EIO card)
7Hard-disk accessory (EIO card)
8Storage cabinet/stand (Q5970A)
93-bin mailbox (Q5692A)
10Staple cartridge (C8091A)
11Print cartridge (Q5945A)
12HP LaserJet analog fax accessory 300(Q3701A)
NOTE The MFP can accept up to three optional 500-sheet feeders. HP recommends also
using a cabinet/stand when using the optional 500-sheet feeders.
MFP parts and accessories11
Parts compatibility with other HP LaserJet products
Some parts and accessories for this MFP are compatible with previous HP LaserJet products. Table
1-1 Parts compatibility indicates which parts and accessories can be installed on other products. It
also indicates which parts from earlier products are not compatible with this MFP.
Before moving the MFP, be sure to lock the scanner. The scanner lock is underneath the scanner lid,
to the left of the scanner glass.
NOTE After moving the MFP, unlock the scanner. The MFP cannot initialize correctly when
the scanner is locked.
The MFP is heavy and should be lifted by three people. One person should stand at the front of the
MFP and should grip the sides, and the other two people should stand at the sides of the MFP and
should grip the sides and back. Remove the output bin or other optional output accessories before
moving the MFP. To lift the MFP, grip the lift handles that are on the sides and on the back of the
MFP. Do not attempt to lift the MFP by gripping any other part of the MFP. If the bottom of the MFP
is attached to an optional accessory (such as a 500-sheet feeder or a storage cabinet), the
accessory latches must be unlocked before moving the MFP.
WARNING! To prevent possible injury to yourself or damage to the MFP, separate the MFP
from any currently installed optional accessories (for example an optional feeder or a stapler/
stacker) before lifting the MFP.
CAUTION When placing the MFP onto the 500-sheet feeder, be sure to place it directly over
the alignment pins.
Locking and unlocking optional accessories
For more stability to prevent the MFP from tipping over, the optional 500-sheet feeders and the
cabinet are automatically locked to the bottom of the MFP. When accessories are installed, verify
that the lock on each accessory is in the rear (locked) position.
To unlock the accessories, slide the lever to the forward (unlocked) position.
141 Product information
Site requirements
Place the MFP on a sturdy surface, away from direct sunlight. Allow enough space around the MFP
to open the doors and trays.
Physical specifications
Table 1-2 Product dimensions
ProductWidthDepthHeight
HP LaserJet 4345mfp761 mm
(30.0 inches)
HP LaserJet 4345x mfp761 mm
HP LaserJet 4345xs mfp1026 mm
HP LaserJet 4345xm mfp1026 mm
Optional 500-sheet feeder559 mm
Optional cabinet825.5 mm
Optional stapler/stacker6.0 kg (13.2 lb)
Optional 3-bin mailbox5.8 kg (12.8 lb)
Optional envelope feeder2.5 kg (5.5 lb)
Optional duplexer2.5 kg (5.5 lb)
1
Without print cartridge
(30.0 inches)
(40.4 inches)
(40.4 inches)
(22.0 inches)
(32.5 inches)
566 mm
(22.3 inches)
566 mm
(22.3 inches)
743 mm
(29.3 inches)
743 mm
(29.3 inches)
483 mm
(19.0 inches)
743 mm
(29.3 inches)
545 mm
(21.5 inches)
667 mm
(26.3 inches)
111.0 cm
(43.7 inches)
111.5 cm
(43.9 inches)
122 mm
(4.8 inches)
440 mm
(17.3 inches)
1
Weight
44.1 kg (97.2 lb)
52.4 kg (115.5 lb)
58.4 kg (128.7 lb)
58.2 kg (128.3 lb)
8.3 kg (18.3 lb)
41.8 kg (92.2 lb)
Table 1-3 Product dimensions, with all doors and trays fully opened
ProductWidthDepthHeight
HP LaserJet 4345mfp1295 mm (51.0 inches) 982 mm (38.7 inches)1054 mm (41.5 inches)
HP LaserJet 4345x mfp1295 cm (51.0 inches)982 mm (38.7 inches)1175 mm (46.3 inches)
HP LaserJet 4345xs mfp1472 mm (58.0 inches) 1168 mm (46.0 inches) 1585 mm (62.4 inches)
HP LaserJet 4345xm mfp1472 mm (58.0 inches) 1168 mm (46.0 inches) 1585 mm (62.4 inches)
Site requirements15
Environmental specifications
Table 1-4 Environmental specifications
Environmental condition
Temperature (MFP and print cartridge)10° to 32.5°C (50° to 89°F)-20° to 40°C (-4° to 104°F)
Relative humidity10% to 80%10% to 90%
PrintingStorage/standby
161 Product information
MFP specifications
Electrical specifications
WARNING! Power requirements are based on the country/region where the MFP is sold. Do
not convert operating voltages. This can damage the MFP and void the product warranty.
Table 1-5 Power requirements (HP LaserJet 4345mfp Series)
Specification110-volt models230-volt models
Power requirements100 to 127 volts (± 10%)
50/60 Hz (± 2 Hz)
220 to 240 volts (± 10%)
50/60 Hz (± 2 Hz)
Rated current15.0 Amps8.0 Amps
Table 1-6 Power consumption HP LaserJet 4345mfp Series (average, in watts)
Product modelCopying
HP LaserJet 4345mfp800 W
HP LaserJet 4345x mfp800 W
HP LaserJet 4345xs mfp800 W
HP LaserJet 4345xm mfp800 W
1
Values subject to change. See www.hp.com/support/lj4345mfp for current information.
2
Power numbers are the highest values measured using all standard voltages.
3
HP LaserJet 4345mfp Series printing and copying speeds are 45 ppm Letter size and 43 ppm A4 size.
4
Default time from Ready mode to Sleep = 60 minutes.
5
Recovery time from Sleep to start of printing = less than 10 seconds.
6
Heat dissipation in Ready mode = 167 BTU/hour.
Printing
790 W
790 W
790 W
790 W
2
3
3
3
3
ReadySleepOff
44 W15 W0.25 W
49 W15 W0.25 W
49 W15 W0.25 W
49 W15 W0.25 W
MFP specifications17
Acoustic specifications
Table 1-7 Sound power and pressure level1 (HP LaserJet 4345mfp Series)
Sound power levelDeclared per ISO 9296
2
Printing
L
= 7.0 Bels (A) [70 dB(A)]
WAd
Copying
Ready
Sound pressure levelDeclared per ISO 9296
2
Printing
Copying
Ready
1
Values subject to change. See www.hp.com/support/
lj4345mfp for current information.
2
HP LaserJet 4345mfp Series speed is 43 ppm A4 size.
3
Configuration tested (HP LaserJet 4345mfp): Base model,
simplex printing with A4 paper size.
L
= 7.2 Bels (A) [72 dB(A)]
WAd
L
=33 dB (A)
pAm
L
=55 dB (A)
pAm
L
=56 dB (A)
pAm
L
=33 dB (A)
pAm
Image area
The MFP can place printed or copied images on the page within the following margins:
■Printing: 4.23 mm (0.17 inch) from each edge
■Copying (standard): 4.23 mm (0.17 inch) from each edge
■Copying (edge-to-edge): 2.0 mm (0.08 inch) from each edge
To use edge-to-edge copying, touch CONFIGURE DEVICE, touch SYSTEM SETUP, touch COPY/
SEND SETTINGS, and then touch EDGE-TO-EDGE COPIES.
NOTE Using edge-to-edge copying as the default setting can result in printing off the page.
This can cause print-quality defects and can cause damage to the MFP internal components.
NOTE Margins vary when using digital sending. The margins depend on the type of file
being sent and its dpi resolution.
Skew specifications
The MFP has the following skew specifications:
■Print engine (cut-sheet paper): less than 1.5 mm (0.06 inches) over a 260-mm (10.24-inch) length
■Print engine (envelopes): less than 3.3 mm (0.13 inches) over a 220-mm (8.66-inch) length
■ADF and scanner glass (cut-sheet paper): less than 0.6%
181 Product information
Media specifications
For complete media specifications for all HP LaserJet printers and MFPs, see the HP LaserJet
Printer Family Print Media Guide (available at
CategorySpecifications
Acid content5.5 pH to 8.0 pH
Caliper0.094 to 0.18 mm (3.0 to 7.0 mils)
Curl in reamFlat within 5 mm (0.02 inch)
Cut edge conditionsCut with sharp blades that create no visible fray
Fusing compatibilityMust not scorch, melt, offset, or release hazardous
GrainLong grain
Moisture content3% to 9% by weight
Smoothness100 to 250 Sheffield
Printing and paper-storage environment
Ideally, the printing and paper-storage environment should be at or near room temperature, and not
too dry or too humid. Remember that paper is hygroscopic; it absorbs and loses moisture rapidly.
www.hp.com/support/ljpaperguide).
emissions when heated to 200°C (392°F) for 0.1 second
Heat works with humidity to damage paper. Heat causes the moisture in paper to evaporate, while
cold causes it to condense on the sheets. Heating systems and air conditioners remove most of the
humidity from a room. As paper is opened and used, it loses moisture, causing streaks and
smudging. Humid weather or water coolers can cause the humidity to increase in a room. As paper is
opened and used it absorbs any excess moisture, causing light print and dropouts. Also, as paper
loses and gains moisture it can distort. This can cause jams.
As a result, paper storage and handling are as important as the paper-making process itself. Paper
storage environmental conditions directly affect the feed operation.
Care should be taken not to purchase more paper than can be easily used in a short time (about
3 months). Paper stored for long periods might experience heat and moisture extremes, which can
cause damage. Planning is important to prevent damage to a large supply of paper.
Unopened paper in sealed reams can remain stable for several months before use. Opened
packages of paper have more potential for environmental damage, especially if they are not wrapped
with a moisture-proof barrier.
The paper storage environment should be properly maintained to ensure optimum MFP
performance. The required condition is 20° to 24°C (68° to 75°F), with a relative humidity of
Media specifications19
45% to 55%. The following guidelines should be helpful when evaluating the paper-storage
environment:
■Paper should be stored at or near room temperature.
■The air should not be too dry or too humid (due to the hygroscopic properties of paper).
■The best way to store an opened ream of paper is to rewrap it tightly in its moisture-proof
wrapping. If the MFP environment is subject to extremes, unwrap only the amount of paper to be
used during the day's operation to prevent unwanted moisture changes.
Envelopes
Envelope construction is critical. Envelope fold lines can vary considerably, not only between
manufacturers, but also within a box from the same manufacturer. Successful printing on envelopes
depends upon the quality of the envelopes. When selecting envelopes, consider the following
components:
■
Weight: The weight of the envelope paper should not exceed 105 g/m
2
(28 lb) or jamming might
occur.
■Construction: Prior to printing, envelopes should lie flat with less than 6 mm (0.25 inch) curl,
and should not contain air.
■Condition: Envelopes should not be wrinkled, nicked, or otherwise damaged.
■Temperature: Use envelopes that are compatible with the heat and pressure of the MFP.
■Size: Use only envelopes that are within the following size ranges:
■Minimum: 76 x 127 mm (3 x 5 inches)
■Maximum: 216 x 356 mm (8.5 x 14 inches)
NOTE Use only tray 1 or the optional envelope feeder to print on envelopes. Some jams
might occur when using any media with a length less than 178 mm (7 inches). This might be
caused by paper that has been affected by environmental conditions. For optimum
performance, make sure to store and handle the paper correctly (see
Printing and paper-
storage environment). Select envelopes in the printer driver.
201 Product information
Envelopes that have double side seams
Double side-seam construction has vertical seams at both ends of the envelope rather than diagonal
seams. This style might be more likely to wrinkle. Be sure that the seam extends all the way to the
corner of the envelope, as illustrated.
Envelopes that have adhesive strips or flaps
Envelopes that have a peel-off adhesive strip or with more than one flap that folds over to seal must
use adhesives that are compatible with the heat and pressure in the MFP. The extra flaps and strips
might cause wrinkling, creasing, or jams, and might even damage the fuser.
Envelope margins
The following table shows typical address margins for a commercial #10 or DL envelope.
Type of addressTop marginLeft margin
Return address15 mm (0.6 inch)15 mm (0.6 inch)
Delivery address51 mm (2.0 inches)89 mm (3.5 inches)
NOTE For the best print quality, position margins no closer than 15 mm (0.6 inch) from the
edges of the envelope. Avoid printing over the area where the envelope seams meet.
Envelope storage
Proper storage of envelopes helps contribute to print quality. Envelopes should be stored flat. If air is
trapped in an envelope, creating an air bubble, then the envelope might wrinkle during printing.
Media specifications21
Labels
CAUTION To avoid damaging the MFP, use only labels that are recommended for use in
laser printers. Never print on the same sheet of labels more than once or print on a partial
sheet of labels.
Label construction
When selecting labels, consider the quality of each component:
■Adhesives: The adhesive material should be stable at 200°C (392°F), the MFP's fusing
temperature.
■Arrangement: Only use labels that have no exposed backing between them. Labels can peel off
sheets that have spaces between the labels, causing serious jams.
■Curl: Prior to printing, labels must lie flat with no more than 13 mm (0.5 inch) of curl in any
direction.
■Condition: Do not use sheets of labels that have wrinkles, bubbles, or other indications of
separation.
NOTE Select labels in the printer driver.
Transparencies
Transparencies used in the MFP must be able to withstand 200°C (392°F), the MFP's fusing
temperature.
CAUTION To avoid damaging the MFP, use only transparencies recommended for use in
HP LaserJet printers, such as HP-brand transparencies. (For ordering information, see
order parts, supplies, and accessories.)
NOTE Select transparencies in the printer driver.
How to
221 Product information
Supported types and sizes of print media
The following table lists the types of media that the MFP supports.
Table 1-8 Supported types of media
Type of mediaTray 1Trays 2, 3, 4,
and 5
Optional
duplexer
Optional
envelope
feeder
3-bin
mailbox or
stacker part
Stapler part
of stapler/
stacker
of stapler/
stacker
PlainXXXXXX
PreprintedXXXXXX
LetterheadXXXXXX
TransparencyXXX
PrepunchedXXXXX
LabelsXXXXX
BondXXXXXX
RecycledXXXXXX
ColorXXXXXX
CardstockXX
X1,
2
RoughXXXXXX
EnvelopeXX
1
Face-up delivery only.
2
If a 3-bin mailbox is installed, select the bottom bin when printing on cardstock. Media weights that are 200 g/m2 (53 lb) or
1
X
heavier are supported only in the bottom bin.
Table 1-9 Tray 1 supported sizes and weights
Size
Dimensions
Letter216 x 279 mm
(8.5 x 11 inches)
A4
210 x 297 mm
1
Weight
Capacity
60 to 200 g/m2 (16 to 53 lb)100 sheets of 75 g/m2 (20 lb)
paper
(8.3 x 11.7 inches)
Legal216 x 356 mm
(8.5 x 14 inches)
Executive184 x 267 mm
(7.3 x 10.5 inches)
Statement140 x 216 mm
(5.5 x 8.5 inches)
8.5x13216 x 330 mm
(8.5 x 13 inches)
A5148 x 210 mm
(5.8 x 8.3 inches)
Media specifications23
2
Table 1-9 Tray 1 supported sizes and weights (continued)
Size
Dimensions
B5 (JIS)182 x 257 mm
(7.2 x 10.1 inches)
1
Weight
Capacity
2
Executive (JIS)216 x 330 mm
(8.5 x 13 inches)
D Postcard (JIS)148 x 200 mm
(5.8 x 7.9 inches)
16K197 x 273 mm
(7.75 x 10.75 inches)
Custom
Minimum: 76 x 127 mm
(3 x 5 inches)
Maximum: 216 x 356 mm
(8.5 x 14 inches)
Envelope, Commercial #10
105 x 241 mm
75 to 105 g/m2 (20 to 28 lb)
(4.1 x 9.5 inches)
Envelope, DL ISO110 x 220 mm
(4.3 x 8.7 inches)
Envelope, C5 ISO162 x 229 mm
(6.4 x 9.0 inches)
Envelope, B5 ISO176 x 250 mm
(6.9 x 9.8 inches)
Envelope, Monarch #7-3/498 x 191 mm
(3.9 x 7.5 inches)
1
The MFP supports a wide range of sizes. Check the MFP software for supported sizes.
2
Capacity can vary depending on media weight and thickness, as well as environmental conditions.
10 envelopes
Table 1-10 Trays 2, 3, 4, and 5 supported sizes and weights
Size
Dimensions
Letter216 x 279 mm
(8.5 x 11 inches)
A4210 x 297 mm
(8.3 x 11.7 inches)
Executive184 x 267 mm
(7.3 x 10.5 inches)
Legal216 x 356 mm
(8.5 x 14 inches)
B5 (JIS)182 x 257 mm
(7.2 x 10.1 inches)
A5148 x 210 mm
(5.8 x 8.3 inches)
8.5x13216 x 330 mm
(8.5 x 13 inches)
Executive (JIS)216 x 330 mm
(8.5 x 13 inches)
1
Weight
60 to 120 g/m2 (16 to 32 lb)500 sheets of 75 g/m
Capacity
2
(20 lb) paper
2
241 Product information
Table 1-10 Trays 2, 3, 4, and 5 supported sizes and weights (continued)
Size
Dimensions
16K197 x 273 mm
(7.75 x 10.75 inches)
1
Weight
Capacity
2
Custom
Minimum: 148 x 210 mm
(5.8 x 8.3 inches)
Maximum: 216 x 356 mm
(8.5 x 14 inches)
1
The MFP supports a wide range of sizes. Check the MFP software for supported sizes.
2
Capacity can vary depending on media weight and thickness, as well as environmental conditions.
Table 1-11 Optional duplexer supported sizes and weights
SizeDimensionsWeight
Letter216 x 279 mm (8.5 x 11 inches)
A4
210 x 297 mm (8.3 x 11.7 inches)
Executive184 x 267 mm (7.3 x 10.5 inches)
Legal216 x 356 mm (8.5 x 14 inches)
B5 (JIS)182 x 257 mm (7.2 x 10.1 inches)
A5148 x 210 mm (5.8 x 8.3 inches)
8.5x13216 x 330 mm (8.5 x 13 inches)
Executive (JIS)216 x 330 mm (8.5 x 13 inches)
60 to 120 g/m2 (16 to 32 lb)
16K197 x 273 mm (7.75 x 10.75 inches)
Table 1-12 Optional envelope feeder supported sizes and weights
SizeDimensionsWeight
Monarch #7-3/498 x 191 mm
(3.9 x 7.5 inches)
Commercial #10
105 x 241 mm
(4.1 x 9.5 inches)
DL ISO110 x 220 mm
(4.3 x 8.7 inches)
C5 ISO162 x 229 mm
(6.4 x 9.0 inches)
B5 ISO176 x 250 mm
(6.9 x 9.8 inches)
75 to 105 g/m2 (20 to 28 lb)
Capacity
75 envelopes
Media specifications25
Table 1-13 Optional 3-bin mailbox or stacker part of the stapler/stacker supported sizes and weights
Size
Dimensions
Letter216 x 279 mm
(8.5 x 11 inches)
A4210 x 297 mm
(8.3 x 11.7 inches)
Executive184 x 267 mm
(7.3 x 10.5 inches)
Legal216 x 356 mm
(8.5 x 14 inches)
B5 (JIS)182 x 257 mm
(7.2 x 10.1 inches)
A5148 x 210 mm
(5.8 x 8.3 inches)
Statement140 x 216 mm
(5.5 x 8.5 inches)
8.5x13216 x 330 mm
(8.5 x 13 inches)
Executive(JIS)216 x 330 mm
(8.5 x 13 inches)
D Postcard (JIS)148 x 200 mm
(5.8 x 7.9 inches)
1
Weight
Capacity
2
For the stacker on the
stapler/stacker or the lower
bin on the 3-bin mailbox:
500 sheets of 75 g/m
2
(20 lb) paper
For the top two bins on the
3-bin mailbox: each can hold
100 sheets of 75 g/m
2
(20 lb) paper
16K197 x 273 mm
(7.75 x 10.75 inches)
Envelope, #10
3
105 x 241 mm
(4.1 x 9.5 inches)
3
Envelope, Monarch #7-3/4
98 x 191 mm
(3.9 x 7.5 inches)
Envelope, C5 ISO
3
162 x 229 mm
(6.4 x 9.0 inches)
Envelope, DL ISO
3
110 x 220 mm
(4.3 x 8.7 inches)
Envelope, B5 ISO
Custom
3
176 x 250 mm (6.7 x 9.8 mm)
Minimum: 76 x 127 mm
(3 x 5 inches)
Maximum: 216 x 356 mm
(8.5 x 14 inches)
1
The MFP supports a wide range of sizes. Check the MFP software for supported sizes.
2
Capacity can vary depending on media weight and thickness, as well as environmental conditions.
3
Face-up delivery only.
261 Product information
Table 1-14 Stapler part of the optional stapler/stacker supported sizes and weights
SizeDimensionsWeightCapacity
Letter216 x 279 mm
(8.5 x 11 inches)
A4
210 x 297 mm
(8.3 x 11.7 inches)
For plain media: 60 to 120 g/
2
m
(16 to 32 lb)
For thick media:
128 to 199 g/m
2
(34 to 53 lb)
Legal216 x 356 mm
(8.5 x 14 inches)
8.5x13216 x 330 mm
(8.5 x 13 inches)
Executive(JIS)216 x 330 mm
(8.5 x 13 inches)
Table 1-15 ADF supported sizes and weights
SizeDimensionsWeightCapacity
Letter216 x 279 mm
(8.5 x 11 inches)
A4
210 x 297 mm
(8.3 x 11.7 inches)
A5148 x 210 mm
(5.8 x 8.3 inches)
60 to 120 g/m
(16 to 32 lb)
2
50 sheets of 75 g/m
For plain media: 30 sheets
of 75 g/m
2
(20 lb) paper
For glossy media: 20 sheets
For thick media: the stack
height must not exceed
7 mm (0.27 inch)
2
(20 lb) paper
Legal216 x 356 mm
(8.5 x 14 inches)
Media specifications27
Regulatory information
FCC and Telecom regulations
FCC regulations
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy. If this equipment is not installed and used in accordance with the
instructions, it may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation; the presence of interference can
be determined by turning the equipment off and on. If this equipment does cause harmful
interference to radio or television communications, the user is encouraged to try to correct the
interference by one or more of the following measures:
■Reorient or relocate the receiving antenna.
■Increase distance between equipment and receiver.
■Connect equipment to an outlet on a circuit different from that to which the receiver is located.
■Consult your dealer or an experienced radio/television technician.
NOTE Any changes or modifications to the MFP that are not expressly approved by HP
could void the user’s authority to operate this equipment.
Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of
FCC rules.
Telecom
The HP LaserJet 4345x mfp, HP LaserJet 4345xs mfp, and HP LaserJet 4345xm mfp models have
the HP LaserJet analog fax accessory 300 already installed to provide communication to the public
switch telephone network (PSTN) for fax functionality. See the HP LaserJet Analog FaxAccessory 300 User Guide for all regulatory approval information and regulatory notices associated
with the fax functionality and that device.
281 Product information
Environmental Product Stewardship program
Protecting the environment
Hewlett-Packard Company is committed to providing quality products in an environmentally sound
manner. This product has been designed with several attributes to minimize impacts on our
environment.
Ozone production
This product generates no appreciable ozone gas (O3).
Energy consumption
Power usage drops significantly while in sleep mode, which saves natural resources and saves
money without affecting the high performance of this product. This product qualifies for ENERGY
®
STAR
development of energy-efficient office products.
(Multifunctional devices, Version 1.0), which is a voluntary program to encourage the
ENERGY STAR® is a U.S. registered service mark owned by the U.S. government. As an ENERGY
STAR partner, Hewlett-Packard Company has determined that this product meets ENERGY STAR
Guidelines for energy efficiency. For more information, see
Toner consumption
EconoMode uses significantly less toner, which might extend the life of the print cartridge.
Paper use
This product's optional automatic duplex feature (two-sided printing) and n-up printing (multiple
pages printed on one page) capabilities can reduce media usage and the resulting demands on
natural resources. (The automatic duplex feature is available only for models that include a built-in
duplexer. Manual duplexing is available for all models. See
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability
to identify plastics for recycling purposes at the end of the product's life.
www.energystar.gov.
HP LaserJet 4345mfp configurations.)
HP LaserJet printing supplies
In many countries/regions, this product's printing supplies (for example, print cartridge and fuser) can
be returned to HP through the HP Printing Supplies Environmental Program. An easy-to-use and free
take back program is available in more than 30 countries/regions. Multilingual program information
and instructions are included in every new HP LaserJet print cartridge and supplies package.
HP Printing Supplies Returns and Recycling Program Information
Regulatory information29
Since 1992, HP has offered HP LaserJet supplies return and recycling free of charge in 86% of the
world market where HP LaserJet supplies are sold. Postage-paid and pre-addressed labels are
included within the instruction guide in most HP LaserJet print cartridge boxes. Labels and bulk
boxes are also available through the Web site at
www.hp.com/recycle.
More than 10 million HP LaserJet print cartridges were recycled globally in 2002 through the
HP Planet Partners supplies recycling program. This record number represents 26 million pounds of
print cartridge materials that were diverted from landfills. Worldwide, HP recycled an average of 80%
of the print cartridge by weight, consisting primarily of plastic and metals. Recycled plastics and
metals are used to make new products, such as HP products, plastic trays, and spools. The
remaining materials are disposed of in an environmentally responsible manner.
■U.S. returns For a more environmentally responsible return of used cartridges and supplies, HP
encourages the use of bulk returns. Simply bundle two or more cartridges together and use the
single, prepaid, preaddressed UPS label that is supplied in the package. For more information in
the U.S., call 1-800-340-2445 or visit the HP LaserJet Supplies Web site at
www.hp.com/recycle.
■Non-U.S. returns Non-U.S. customers should call the local HP Sales and Service Office or visit
www.hp.com/recycle Web site for further information regarding availability of the HP Supplies
the
Returns and Recycling Program.
Paper
This product is capable of using recycled papers when the paper meets the guidelines outlined in the
HP LaserJet Printer Family Print Media Guide. Go to
www.hp.com/support/ljpaperguide to download
this guide in .PDF format. This product is suitable for the use of recycled media according to
EN12281:2002.
Material restrictions
This HP product contains mercury in the fluorescent lamp of the control-panel liquid-crystal-display
that might require special handling at end of life.
This HP product may initially contain lead in solder that might require special handling at end-of-life.
This product will eventually switch to lead-free construction in compliance with the European Waste
from Electrical and Electronic Equipment (WEEE) law.
This HP product contains a battery that might require special handling at end-of-life.
TypeLithium Carbon Monofluoride (BR1632), 3 Volt, button-style
battery, 1.5 grams
MaterialsMercury-free, Cadmium-free, Lead-free
LocationOn printed circuit board
User removableNo
For recycling information, you can contact www.hp.com/recycle or contact your local authorities or
the Electronics Industry Alliance:
www.eiae.org
Material safety data sheet
Material Safety Data Sheets (MSDS) for supplies that contain chemical substances (for example,
toner) can be obtained by contacting the HP Web site at
hpinfo/community/environment/productinfo/safety.
www.hp.com/go/msds or www.hp.com/
301 Product information
For more information
To obtain information about the following environmental topics, visit www.hp.com/go/environment or
■Product environmental profile sheet for this and many related HP products.
■HP's commitment to the environment
■HP's environmental management system
■HP's end-of-life product return and recycling program
■Material Safety Data Sheets (MSDS)
Regulatory information31
Country-/region-specific safety statements
Laser safety statement
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration
has implemented regulations for laser products manufactured since August 1, 1976. Compliance is
mandatory for products marketed in the United States. The printer is certified as a "Class 1" laser
product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance
Standard according to the Radiation Control for Health and Safety Act of 1968.
Since radiation emitted inside the printer is completely confined within protective housings and
external covers, the laser beam cannot escape during any phase of normal user operation.
WARNING! Using controls, making adjustments, or performing procedures other than those
specified in this user guide may result in exposure to hazardous radiation.
Canadian DOC statement
Complies with Canadian EMC Class B requirements.
«Conforme àla classe B des normes canadiennes de compatibilité électromagnétiques (CEM).»
Japanese VCCI statement
Korean EMI statement
321 Product information
Finnish laser statement
LASERTURVALLISUUS
LUOKAN 1 LASERLAITE
KLASS 1 LASER APPARAT
HP LaserJet 4345mfp, HP LaserJet 4345x mfp, HP LaserJet 4345xs mfp,
HP LaserJet 4345xm mfp -laserkirjoitin on käyttäjän kannalta turvallinen luokan 1
laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn
laitteen ulkopuolelle.
Laitteen turvallisuusluokka on määritetty standardin EN60825-1 (1994) mukaisesti.
VAROITUS!
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa
käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.
VARNING!
Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren
utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1.
HUOLTO
Australia
HP LaserJet 4345mfp, HP LaserJet 4345x mfp, HP LaserJet 4345xs mfp,
HP LaserJet 4345xm mfp -kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita.
Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi
huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai
muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka
voidaan suorittaa ilman erikoistyökaluja.
VARO!
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömälle lasersäteilylle laitteen
ollessa toiminnassa. Älä katso säteeseen.
VARNING!
Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för
osynlig laserstrålning. Betrakta ej strålen.
Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista:
Aallonpituus 770-800 nm
Teho 5 mW
Luokan 3B laser
This equipment complies with Australian EMC requirements.
The product herewith complies with the requirements of the EMC Directive 89/336/EEC and the Low Voltage Directive 73/23/EEC, and
carries the CE-Marking accordingly.
1) The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.
2) This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
3) For regulatory purposes, this product is assigned a Regulatory model number. This number should not be confused with the marketing
name or the product number(s).
For regulatory topics only:
Australia Contact: Product Regulations Manager, Hewlett-Packard Australia Ltd., 31-41 Joseph Street, Blackburn, Victoria 3130,
Australia
European Contact:Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE /
The product herewith complies with the requirements of the EMC Directive 89/336/EEC and the Low Voltage Directive 73/23/EEC, the
R&TTE Directive 1999/5/EC (Annex II), and carries the CE-Marking accordingly.
1) The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.
2) This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
3) For regulatory purposes, this product is assigned a Regulatory model number. This number should not be confused with the marketing
name or the product number(s).
4) The product includes the HP Analog Fax Accessory, HP Regulatory Model Number BOISB-0308-00.
For regulatory topics only:
Australian Contact: Product Regulations Manager, Hewlett-Packard Australia Ltd., 31-41 Joseph Street, Blackburn, Victoria 3130,
Australia
European Contact:Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE /
USA Contact: Product Regulations Manager, Hewlett-Packard Company, PO Box 15, Mail Stop 160, Boise, ID 83707-0015,
(Phone: 208-396-6000)
4
2
/ ICES-003, Issue 4
Boise, Idaho, USA
May 26, 2004
Declaration of conformity (HP LaserJet 4345x mfp, 4345xs mfp, and 4345xm mfp)35
361 Product information
2Service approach
This chapter contains information about the following topics:
Service approach
●
Ordering parts, accessories, and supplies
●
Hewlett-Packard Limited Warranty Statement
●
●
Print Cartridge Limited Warranty Statement
Availability of support and service
●
●
HP maintenance agreements
37
Service approach
MFP repair normally begins by using the MFP internal diagnostics and the following three-step
process.
1Isolate the problem to the major system (for example, the host computer, the network or server,
or the MFP system).
2Determine if the problem is located in the accessories, the scanner assembly, or in the MFP
engine.
3Troubleshoot the problem using the procedures in Chapter 7.
After a faulty part is located, the MFP can usually be repaired at the assembly level by replacing field
replaceable units (FRUs). Some mechanical assemblies might need to be repaired at the
subassembly level. Hewlett-Packard does not support replacement of components on the printed
circuit assembles.
382 Service approach
Ordering parts, accessories, and supplies
Several methods are available for ordering parts, supplies, and accessories:
Ordering directly from HP
■
Ordering directly through the embedded Web server (for MFPs that are connected to a network)
■
■
Ordering directly through the HP Toolbox software (for MFPs that are directly connected to a
computer)
Ordering directly from HP
You can obtain the following directly from HP:
■Replacement parts To order replacement parts in the U.S. see
Outside the United States, order parts by contacting your local authorized HP service center.
■Supplies and accessories To order supplies in the U.S., see
order supplies worldwide, see
www.hp.com/support/lj4345mfp.
www.hp.com/ghp/buyonline.html. To order accessories, see
www.hp.com/go/hpparts/.
www.hp.com/go/ljsupplies. To
Ordering directly through the embedded Web server (for MFPs that
are connected to a network)
Use the following steps to order printing supplies directly through the embedded Web server.
To order directly through the embedded Web server
1In the Web browser on the computer, type the IP address for the MFP. The MFP status window
appears.
2In the Other links area, double-click Order Supplies. This provides a URL from which to
purchase consumables. Supplies information with part numbers and MFP information is provided.
3Select the part numbers that you want to order and follow the instructions on the screen.
Ordering directly through the HP Toolbox software (for MFPs that
are directly connected to a computer)
The HP Toolbox software gives you the ability to order supplies and accessories directly from the
computer. To order supplies by using the HP Toolbox, click Toolbox Links, and then click OrderSupplies. A link is provided to the HP Web site for ordering supplies.
Ordering parts, accessories, and supplies39
Hewlett-Packard Limited Warranty Statement
HP productDuration of Limited Warranty
HP LaserJet 4345mfp
HP LaserJet 4345x mfp
HP LaserJet 4345xs mfp
HP LaserJet 4345xm mfp
1 year, on-site
HP warrants HP hardware, accessories, and supplies against defects in materials and workmanship
for the period specified above. If HP receives notice of such defects during the warranty period, HP
will, at its option, either repair or replace products which prove to be defective. Replacement
products may be either new or like-new.
HP warrants that HP software will not fail to execute its programming instructions, for the period
specified above, due to defects in material and workmanship when properly installed and used. If HP
receives notice of such defects during the warranty period, HP will replace software media which
does not execute its programming instructions due to such defects.
HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is
unable, within a reasonable time, to repair or replace any product to a condition as warranted,
customer will be entitled to a refund of the purchase price upon prompt return of the product.
HP products may contain remanufactured parts equivalent to new in performance or may have been
subject to incidental use.
Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or
calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized
modification or misuse, (d) operation outside of the published environmental specifications for the
product, or (e) improper site preparation or maintenance.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND
NO OTHER WARRANTY, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP
SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY
STATEMENT ARE THE CUSTOMER’S SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS
INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF
DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT
OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND; THE WARRANTY
TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED,
DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY
STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
The warranty period begins on the date of the delivery or on the date of installation if installed by HP.
If customer schedules or delays HP installation more than 30 days after delivery, warranty begins on
the 31st day from delivery.
402 Service approach
Print Cartridge Limited Warranty Statement
This HP Print Cartridge is warranted to be free from defects in materials and workmanship.
This warranty does not apply to print cartridges that (a) have been refilled, refurbished,
remanufactured or tampered with in any way, (b) experience problems resulting from misuse,
improper storage, or operation outside of the published environmental specifications for the printer
product or (c) exhibit wear from ordinary use.
To obtain warranty service, please return the product to place of purchase (with a written description
of the problem and print samples) or contact HP customer support. At HP’s option, HP will either
replace products that prove to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO
OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR
IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE
LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT
OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION
TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT
TO YOU.
Print Cartridge Limited Warranty Statement41
Availability of support and service
Around the world, HP provides a variety of service and support options for purchase. The availability
of these programs will vary depending upon your location.
HP maintenance agreements
HP has several types of maintenance agreements that meet a wide range of support needs.
Maintenance agreements are not part of the standard warranty. Support services vary by location.
Contact HP Customer Care or go to
are available and for more information about maintenance agreements. In general, the MFP will have
the following maintenance agreements:
Priority Onsite Service
This agreement provides 4-hour service response to the customer's site for calls made during normal
HP business hours.
Next business day
This agreement provides next-business-day service, Monday through Friday. This service agreement
comes standard with the MFP for a period of one year. The customer can purchase an extension of
this agreement.
www.hp.com/services/carepack to determine the services that
Installation and maintenance-kit replacement
An HP-authorized service or support provider will come to the customer's site to install the MFP or to
replace the maintenance kits.
422 Service approach
3Installation and configuration
This chapter contains information about the following topics:
Installation checklist
●
Connecting to a computer or network
●
Optional output and input devices
●
●
Security features
43
Installation checklist
When setting up the MFP for the first time, perform the following tasks to ensure that the MFP is
installed correctly.
Table 3-1 Installation checklist
TaskDetails
Connect the MFP to an adequate power source.The MFP requires a minimum of 15 amps for 110-volt
Install the MFP in a location that has enough space.Make sure that all sides of the MFP are easily
Place the MFP on a sturdy, level surface.Place the MFP on a hard surface so it does not shift
Install media in tray 2 and install the print cartridge.Use media that meets HP specifications. See the HP
Connect the network cable to the HP Jetdirect port on
the left side of the MFP. Also connect the fax line if an
HP LaserJet analog fax accessory 300 is installed.
models or 8 amps for 220-volt models. Do not connect
the MFP to a power strip or to an uninterruptible power
supply (UPS). Attaching other devices to the same
power source can cause intermittent problems.
accessible. For space requirements, see
requirements. If the space around the MFP is too tight,
clearing jams and servicing the MFP are more difficult.
when opening and closing the MFP components. If the
MFP is on a cabinet/stand, make sure that the feet are
level and stable.
LaserJet Printer Family Print Media Guide, which is
available for download in .PDF format at www.hp.com/
support/ljpaperguide.
Be sure to remove the sealing tape from the print
cartridge. It is possible to insert the print cartridge
without removing the sealing tape, but an error
message appears on the control-panel display.
See Connecting to a computer or network.
Site
Move the scanner shipping lock to the unlocked position.Raise the ADF. The scanner shipping lock is to the left
of the scanner glass. Move the switch toward the front
of the MFP to unlock it.
Set the correct language, date, and time.The first time you turn on the MFP, it prompts you to set
443 Installation and configuration
the language, date, and time.
If the MFP does not prompt you to set the language,
use this procedure to change the language, if necessary.
1 Turn the MFP off and then on.
2 When the memory count appears on the control-
panel display, press and hold 6 until all three LEDs
flash once and then stay on. (This might take up to
20 seconds.
3 Release 6 and then press 6 again.
4 Wait while the MFP completes its initialization
sequence. When it is finished, the SELECTLANGUAGE menu appears on the control-panel
display. Scroll to and touch the correct language.
For more information about setting the date and time,
see
Setting the real-time clock.
Table 3-1 Installation checklist (continued)
TaskDetails
Prepare the MFP for digital sending by configuring the
e-mail gateways.
If a fax accessory is installed, configure it for sending
and receiving faxes.
Print the configuration pages to verify that the MFP is
able to print.
Verify that each of the following items is listed on the
configuration pages:
■ The LDAP Gateway Address
1 Press M
ENU
.
2 Touch CONFIGURE DEVICE, and then touch
SENDING.
3 Touch E-MAIL, and then touch FIND SEND
GATEWAYS.
If the auto-discovery process does not find the e-mail
gateway addresses, obtain the gateway addresses from
the system administrator and configure them manually.
1 Press M
ENU
.
2 Touch FAX, and then touch FAX SETUP
REQUIRED.
3 Type the date/time, location, and fax header
information.
1 Press M
ENU
.
2 Touch INFORMATION, and then touch PRINT
CONFIGURATION.
For more information about interpreting the
configuration pages, see
Information pages in chapter 7
of this manual.
■ The SMTP Gateway Address
■ All optional devices
■ If a fax accessory is installed, the Modem Status
should indicate “Operational/Enabled.”
■ On the embedded Jetdirect page, make sure that
the IP address is valid and that the Status indicates
“I/O Card Ready.”
Make a copy by using the scanner glass to verify that
the scanner is working.
Make a copy by using the ADF to verify that it is working.
If a fax accessory is installed, send a test fax to verify
that it is set up correctly.
Digitally send a document by using the e-mail feature.
Send a print job to the MFP from a computer to verify
that the printer driver software is installed correctly.
Make sure that all users are aware of the user-training
CD that came with the MFP.
Installation checklist45
Connecting to a computer or network
The MFP has five ports for connecting to a computer or a network. The ports are at the left, rear
corner of the MFP.
1Slot for connecting optional EIO devices
2Network connection (embedded HP Jetdirect print server)
3Foreign interface harness (FIH) port
4IEEE 1284B-compliant parallel port
5Fax connection (for connecting to an optional analog fax accessory)
NOTE The MFP does not have a USB port. To connect the MFP to a computer with a USB
cable, you must install an EIO card that has a USB connection.
Network connection
When installing the MFP on a network, connect the network cable to the embedded HP Jetdirect
print server before installing the MFP software.
For complete information about installing the MFP on a network, see the network installation guide
that was included with the MFP.
Parallel connection
Install the MFP software before connecting the MFP directly to a computer or to a print server with a
parallel cable.
For complete information about installing connecting the MFP directly to a print server, see the
network installation guide that was included with the MFP.
463 Installation and configuration
Fax connection
The HP LaserJet 4345x mfp, HP LaserJet 4345xs mfp, and HP LaserJet 4345xm mfp models come
with an HP LaserJet analog fax accessory 300 already installed. Microsoft
install the optional HP Digital Sending Software (HP DSS), which provides digital faxing services.
For complete instructions for configuring the fax accessory and for using the fax features, see the
HP LaserJet Analog Fax Accessory 300 User Guide. A printed copy of this guide is included with the
HP LaserJet 4345x mfp, HP LaserJet 4345xs mfp, and HP LaserJet 4345xm mfp.
®
Windows® users can also
Analog faxing
When the HP LaserJet analog fax accessory 300 is installed, the MFP can function as a standalone
fax machine.
The HP LaserJet 4345x mfp, HP LaserJet 4345xs mfp, and HP LaserJet 4345xm mfp models come
with an HP LaserJet analog fax accessory 300 already installed. For the HP LaserJet 4345mfp (base
model), you can order this accessory as an option. See
accessories for information about ordering the analog fax accessory.
Connecting the fax accessory to a phone line
When connecting the fax accessory to a phone line, ensure that the phone line being used for the fax
accessory is a dedicated line that is not used by any other devices. Also, this line should be an
analog line because the fax will not function correctly if it is connected to some digital PBX systems.
If you are not sure whether you have an analog or digital phone line, contact your telecom provider.
How to order parts, supplies, and
NOTE HP recommends using the phone cord that comes with the fax accessory to ensure
that the accessory functions correctly.
Follow these instructions to connect the fax accessory to a phone jack.
1Locate the phone cord that is included with the fax accessory kit. Connect one end of the phone
cord into the fax accessory phone jack that is on the formatter. Push the connector until it clicks.
CAUTION Be sure to connect the phone line to the fax accessory port , which is near
the bottom of the formatter. Do not connect the phone line to the HP Jetdirect LAN port,
which is nearer the top of the formatter.
2Connect the other end of the phone cord into the phone jack on the wall. Push the connector
until it clicks.
Configuring and using the fax features
Before you can use the fax features, you must configure them in the control-panel menus. For
complete information about configuring and using the fax accessory and for information about
Connecting to a computer or network47
troubleshooting problems with the fax accessory, see the HP LaserJet Analog FaxAccessory 300 User Guide, which is provided with the fax accessory.
Digital faxing
Digital faxing is available when you install the optional HP Digital Sending Software. For information
about ordering this software, go to
With digital faxing, the MFP does not need to be connected directly to a phone line. Instead, the MFP
can send a fax in one of three ways:
■LAN fax sends faxes through a third-party fax provider.
■Microsoft Windows 2000 fax is a fax modem and Digital Sender Module on a computer that
allows the computer to operate as a turnkey gateway fax.
■Internet fax uses an Internet fax provider to process faxes, and the fax is delivered on a
traditional fax machine or sent to the user’s e-mail.
For complete information about using digital faxing, see the documentation that is provided with the
HP Digital Sending Software.
www.hp.com/go/lj4345mfp_software.
483 Installation and configuration
Optional output and input devices
Several paper-handling devices are available for the MFP.
■A 3-bin mailbox
■A stapler/stacker
■Up to three 500-sheet feeders
■An envelope feeder
■A cabinet/stand (use with the optional 500-sheet feeders)
Each of these accessories comes with an installation guide that explains how to install it. After
installing an accessory, print a configuration page to verify that the accessory was installed
successfully. If the accessory is installed correctly, it is listed on the configuration page in the section
for Paper trays and options.
Optional output and input devices49
Security features
Several important security features are available for the MFP. Use the information in this section to
configure these features to meet the customer's needs.
Securing the embedded Web server
You can assign a password for access to the embedded Web server so that unauthorized users
cannot change the MFP settings.
To secure the embedded Web server
1Open the embedded Web server. See Using the embedded Web server.
2Click the Settings tab.
3On the left side of the window, click Security.
4Type the password next to New Password, and type it again next to Verify Password.
5Click Apply. Make note of the password, and store it in a safe place.
Foreign Interface Harness (FIH)
The Foreign Interface Harness (FIH) provides a portal on the MFP. By using the FIH and third-party
equipment, you can track information about copies that are made on the MFP.
Requirements
■
Windows 9X, Windows Me, Windows NT
■Access to third-party accounting hardware solutions, such as Equitrac or Copitrak devices
®
4.0, Windows 2000, or Windows XP
Using the FIH
To use the FIH, you must download and install the FIH software. The software is available from
www.hp.com/go/lj4345mfp_software. The software is used to enable or disable the FIH portal. Use
the software to set and change the administrator personal identification number (PIN).
Administrators can use the PIN option to configure the FIH to prevent any unauthorized changes.
Changes can be made only with the correct PIN authentication.
NOTE It is important to remember the PIN that is assigned to the FIH administration
software. The PIN is required to make any changes to the FIH.
To enable the FIH portal
1Double-click the FIH.EXE file. The Foreign Interface Harness dialog box appears.
2Click OK.
3Click Enable.
4If you have not entered a PIN before, click No. If you have entered a PIN before, click Yes. If you
click No, type and confirm the PIN, and then click OK. If you click Yes, type the PIN and click OK.
503 Installation and configuration
NOTE The PIN must be numeric.
5Click the appropriate button for the type of connection: Direct or Network. If you select Direct,
type the MFP port. If you select Network, type the IP address and port for the MFP.
NOTE The IP address for the MFP can be found on the configuration page. You can
ENU
print a configuration page from the control panel by touching M
, touching
INFORMATION, and then touching PRINT CONFIGURATION.
If you typed an incorrect IP address, you will receive an error message. Otherwise, the portal is
enabled.
To disable the FIH portal
1Double-click the FIH.EXE file. The Foreign Interface Harness dialog box appears.
2Click OK.
3Click Disable.
4Type the PIN and click OK.
5Click the appropriate button for the type of connection: Direct or Network. If you selected Direct,
type the MFP port and click OK. If you selected Network, type the IP address and port for the
MFP, and then click OK. The portal is disabled.
NOTE If you lose the PIN number and the portal needs to be disabled, try using the default
PIN that is listed to disable it. For assistance, use the HP Instant Support service, which is
available through the embedded Web server or at
instantsupport.hp.com. See Using the
embedded Web server.
Secure Disk Erase
You might need to protect deleted data from unauthorized access on the MFP hard drive. Secure
Disk Erase is a security feature that you can use to securely erase print and copy jobs from the hard
drive.
Secure Disk Erase offers the following levels of disk security:
■Non-Secure Fast Erase. This is a simple file-table erase function. Access to the file is removed,
but actual data is retained on the disk until it is overwritten by subsequent data-storage
operations. This is the fastest mode. Non-Secure Fast Erase is the default erase mode.
■Secure Fast Erase. Access to the file is removed, and the data is overwritten with a fixed
identical character pattern. This is slower than Non-Secure Fast Erase, but all data is
overwritten. Secure Fast Erase meets the U.S. Department of Defense 5220-22.M requirements
for the clearing of disk media.
■Secure Sanitizing Erase. This level is similar to the Secure Fast Erase mode. In addition, data
is repetitively overwritten by using an algorithm that prevents any residual data persistence. This
mode will impact performance. Secure Sanitizing Erase meets the U.S. Department of Defense
5220-22.M requirements for the sanitization of disk media.
Security features51
Data affected
Data affected (covered) by the Secure Disk Erase feature includes stored jobs, proof and hold jobs,
disk-based fonts, disk-based macros (forms), and temporary files that are created during the print
and copying process.
NOTE Stored jobs will be securely overwritten only when they have been deleted through
the RETRIEVE JOB menu on the MFP after the appropriate erase mode has been set.
This feature will not impact data that is stored on flash-based product non-volatile RAM (NVRAM)
that is used to store default settings, page counts, and similar data. This feature does not affect data
that is stored on a system RAM disk (if one is used). This feature does not impact data that is stored
on the flash-based system boot RAM.
Changing the Secure Disk Erase mode does not overwrite previous data on the disk, nor does it
immediately perform a full-disk sanitization. Changing the Secure Disk Erase mode changes how the
MFP cleans up temporary data for jobs after the erase mode has been changed.
Gaining access to Secure Disk Erase
Use HP Web Jetadmin to gain access to and set the Secure Disk Erase feature.
Additional Information
For additional information about the HP Secure Disk Erase feature, see the HP support flyer or go to
www.hp.com/go/webjetadmin/.
Job-storage features
Several job-storage features are available for this MFP. These features include printing private jobs,
storing print jobs, quick-copying jobs, and proofing and holding jobs.
For more information about job-storage features, see
Job-storage features.
HP DSS authentication
Optional HP Digital Sending Software (HP DSS) for the MFP is available for purchase separately.
The software provides an advanced sending program that contains an authentication process. This
process requires users to type a user identification and a password before they can use any of the
HP DSS features that require authentication.
Ordering parts, accessories, and supplies for ordering information.
See
Locking the control-panel menus
To prevent someone from changing MFP configuration, you can lock the control-panel menus. This
prevents unauthorized users from changing the configuration settings such as the SMTP server. The
following procedure describes how to restrict access to the control-panel menus by using the
HP Web Jetadmin software. (See
Using HP Web Jetadmin software.)
523 Installation and configuration
To lock the control-panel menus
1Open the HP Web Jetadmin program.
2Open the DEVICE MANAGEMENT folder in the drop-down list in the Navigation panel.
Navigate to the DEVICE LISTS folder.
3Select the MFP.
4In the Device Tools drop-down list, select Configure.
5Select Security from the Configuration Categories list.
6Type a Device Password.
7In the Control Panel Access section, select Maximum Lock. This prevents unauthorized users
from gaining access to configuration settings.
Locking the formatter cage
You can place a Kensington lock on the formatter cage to prevent unauthorized access to
components on the formatter.
NOTE A Kensington lock is typically used for locking laptop computers in order to prevent
theft.
The following figure indicates where you should place the lock.
Security features53
543 Installation and configuration
4Maintenance
This chapter contains information about the following topics:
Cleaning the MFP
●
Calibrating the scanner
●
Performing preventive maintenance
●
●
Managing the print cartridge
Setting the real-time clock
●
●
Configuring and verifying an IP address
●
Upgrading the firmware
55
Cleaning the MFP
To maintain print quality, clean the MFP thoroughly whenever print-quality problems occur and every
time you replace the print cartridge.
WARNING! Avoid touching the fusing area when cleaning the MFP. It can be hot.
CAUTION To avoid permanent damage to the print cartridge, do not use ammonia-based
cleaners on or around the MFP except as directed.
Cleaning the outside of the MFP
■
Clean the outside of the MFP if it is visibly marked.
■Use a soft, lint-free cloth dampened with water, or with water and a mild detergent.
Cleaning the touchscreen
Clean the touchscreen whenever it is necessary to remove fingerprints or dust. Wipe the
touchscreen gently with a clean, water-dampened, lint-free cloth.
CAUTION Use water only. Solvents or cleaners can damage the touchscreen. Do not pour
or spray water directly onto the touchscreen.
Cleaning the scanner glass
■Clean the scanner glass only if dirt is visible, or if you are experiencing a decrease in copy
quality, such as streaking.
■Clean the scanner glass by wiping it gently with a clean, slightly damp, lint-free cloth. Use an
ammonia-based surface cleaner only when a water-dampened cloth does not clean the scanner
glass. Spray or pour the cleaner onto the cleaning cloth. Do not spray or pour the cleaner onto
the scanner glass.
CAUTION Do not pour or spray liquids directly onto the scanner glass. Do not press hard on
the glass surface. (You could break the glass.)
Cleaning the fuser
Use the MFP cleaning page to keep the fuser free of toner and paper particles that can sometimes
accumulate. Accumulation of toner and particles can cause specks to appear on the front or back
side of your print jobs.
CAUTION Do not attempt to clean the fuser with water or any other liquid. Use only the
internal cleaning page to clean the fuser.
To ensure optimum print quality, HP recommends that you use the cleaning page every time you
replace the print cartridge or whenever print-quality problems occur.
The cleaning procedure takes about 2.5 minutes to complete. A CLEANING message appears on
the control-panel display while the cleaning is taking place.
564 Maintenance
Running the cleaning page
In order for the cleaning page to work properly, print the page on copier-grade paper (not bond,
heavy, or rough paper).
To run the cleaning page
ENU
1Press M
2Scroll to and touch CONFIGURE DEVICE.
3Touch PRINT QUALITY.
4Touch PROCESS CLEANING PAGE.
.
Cleaning the MFP57
Cleaning the ADF delivery system
Clean the ADF only if it is visibly marked or dirty, or if you are experiencing a decrease in copy
quality (such as streaking).
To clean the ADF delivery system
1Open the scanner lid.
2Locate the white, vinyl ADF backing.
3Locate the white, vinyl calibration strips.
4Clean the ADF backing and the calibration strips by wiping them with a clean, damp, lint-free
cloth. Use an ammonia-based surface cleaner only when a water-dampened cloth does not
clean the ADF components.
5Clean the scanner glass by wiping it gently with a clean, slightly damp, lint-free cloth. Use an
ammonia-based surface cleaner only when a water-dampened cloth does not clean the scanner
glass.
584 Maintenance
6Close the scanner lid.
To clean the ADF rollers
You should clean the rollers in the ADF if you are experiencing misfeeds or if your originals show
marks as they exit the ADF.
CAUTION Clean the rollers only if you experience misfeeds or marks on the originals, and
you notice dust on the rollers. Cleaning the rollers frequently could introduce dust into the
device.
1Open the scanner lid.
2Locate the rollers near white, vinyl calibration strips.
3Wipe the rollers gently with a clean, water-dampened, lint-free cloth.
CAUTION Do not pour water directly onto the rollers. Doing so might damage the device.
Cleaning the MFP59
4Close the scanner lid.
5Pull the release lever to open the ADF cover.
6Locate the rollers.
7Wipe the rollers with a clean, water-dampened, lint-free cloth.
CAUTION Do not pour water directly onto the rollers. Doing so might damage the device.
8Locate the separation pad.
9Wipe the pad with a clean, water-dampened, lint-free cloth.
604 Maintenance
10 Close the ADF cover.
Cleaning the MFP61
Calibrating the scanner
Calibrate the scanner to compensate for offsets in the scanner imaging system (carriage head) for
ADF and flatbed scans. Because of mechanical tolerances, the scanner's carriage head might not
read the position of the image accurately. During the calibration procedure, scanner offset values are
calculated and stored. The offset values are then used when producing scans so that the correct
portion of the document is captured.
Scanner calibration should be carried out only if you notice offset problems with the scanned images.
The scanner is calibrated before it leaves the factory. It needs to be calibrated again only rarely.
Before calibrating the scanner, print the calibration target.
To print the calibration target
1Place letter- or A4-size paper in tray 1, and adjust the side guides.
2Touch DIAGNOSTICS
3Touch CALIBRATE SCANNER.
4Print the first pass of the calibration target.
5Place the first pass of the calibration target in tray 1 so that the arrows are facing into the MFP.
6Print the second pass. The final calibration target must look like the following figure.
CAUTION If the calibration target does not look like the figure shown here, the
calibration process will fail and the quality of scans will be degraded. The black areas
must extend completely to the short edges of the page. If they do not, use a black marker
to extend the black areas to the edge of the page.
7Place the calibration target face-up into the ADF, and adjust the side guides.
ENU
8Press M
9After the calibration target has passed through the ADF once, place it face-down in the ADF.
After both passes through the ADF, place the calibration target face-down on the scanner glass
to complete the calibration.
624 Maintenance
, touch DIAGNOSTICS, then touch CALIBRATE SCANNER.
Performing preventive maintenance
The MFP requires periodic maintenance to maintain optimum performance. A control-panel message
alerts you when it is time to purchase the preventive maintenance kits. Separate maintenance
procedures are required for the printer-portion of the MFP and for the ADF.
Printer preventive maintenance
You should replace certain parts when the PERFORM PRINTER MAINTENANCE message appears
on the control-panel display.
After printing 215,000 pages, the MFP alerts you to order a maintenance kit. The message can be
temporarily cleared for approximately 10,000 pages by using the CLEAR MAINTENANCEMESSAGE item on the RESETS submenu. When the page count reaches 225,000, you can no
longer clear the message and you must install the maintenance kit. To check the number of pages
that the MFP has printed since new maintenance-kit components were installed, print either a
configuration page or a supplies-status page.
The printer maintenance kit includes the following items:
■Fuser
■Rollers (transfer, feed, and separation)
■Installation instructions
For the installation procedures, see chapter 6.
NOTE The printer maintenance kit is a consumable item and is not covered under the
original MFP warranty or under most extended warranties.
After a maintenance kit is installed, the maintenance-kit counter must be reset.
To reset the maintenance-kit counter
1Turn the MFP off and then on.
2When the memory count appears on the control-panel display, press and hold 6 until all three
LEDs flash once and then stay on. (This might take up to 20 seconds.)
3Release 6 and then press 3.
4Press 6 to select NEW MAINTENANCE KIT.
5The MFP completes its initialization sequence. The maintenance-kit counter is automatically reset.
NOTE Perform this procedure only after a maintenance kit has been installed. Do not use
this procedure to temporarily clear the PERFORM PRINTER MAINTENANCE message.
Performing preventive maintenance63
The ADF maintenance kit
After feeding 85,500 pages through the ADF, the MFP alerts you to order a document feeder kit. This
message appears approximately one month before the kit needs to be replaced. Order a new kit
when this message appears. After feeding 90,000 pages through the ADF, a REPLACEDOCUMENT FEEDER KIT message appears on the control-panel display. Replace the ADF
maintenance kit at that time.
The ADF maintenance kit includes the following items:
■One pick-up roller assembly
■One separation pad
■One mylar sheet kit
■An instruction sheet
Follow the instructions that come with the kit to install it.
After replacing the kit, reset the ADF maintenance-kit count.
To reset the ADF maintenance-kit count
1Turn the MFP off and then on.
2When the memory count appears on the control-panel display, press and hold 6 until all three
LEDs flash once and then stay on. (This might take up to 20 seconds.)
3Release 6 and then press 3 twice.
4Press 6 to select NEW DOCUMENT FEEDER KIT.
5The MFP completes its initialization sequence. The ADF maintenance-kit counter is automatically
reset.
644 Maintenance
Managing the print cartridge
This section provides information about HP print cartridges, their life expectancies, how to store
them, and how to identify genuine HP supplies. Information also appears about non-HP print
cartridges.
HP print cartridges
When you use a genuine HP print cartridge, you can obtain several types of information, such as the
following:
■Amount of toner remaining
■Estimated number of pages remaining
■Number of pages printed
Non-HP print cartridges
Hewlett-Packard Company cannot recommend use of non-HP print cartridges, either new or
remanufactured. Because they are not HP products, HP cannot influence their design or control their
quality. Service or repair that is required as a result of using a non-HP print cartridge will not be
covered under the MFP warranty.
Using genuine HP supplies ensures the availability of all HP printing features.
Print-cartridge authentication
The MFP will let you know if a print cartridge is not a genuine HP print cartridge when you insert it
into the MFP. If you believe that you purchased a genuine HP supply, go to
anticounterfeit.
www.hp.com/go/
Print-cartridge storage
Do not remove the print cartridge from its package until you are ready to use it.
Always store the print cartridge in the proper environment. The storage temperature should be
between -20°C and 40°C (-4°F to 104°F). The relative humidity should be between 10% and 90%.
CAUTION To prevent damage to the print cartridge, do not expose it to light for more than a
few minutes.
Print-cartridge life expectancy
The life of the print cartridge depends on the amount of toner that print jobs require and the length of
life for the components inside the cartridge. When printing text at approximately 5% coverage (typical
for a business letter), the HP print cartridge lasts an average of 18,000 pages. The page-yield
specification that HP provides is a general guideline. Actual yield can vary according to usage
conditions.
At any time, you can verify life expectancy by checking the supply level, as described in
the supply level.
Checking
Managing the print cartridge65
Checking the supply level
You can check the supply (toner) level by using the control panel, the embedded Web server,
HP Toolbox software, or HP Web Jetadmin.
To check the supply level by using the control panel
1Press M
2Touch INFORMATION.
3Touch SUPPLIES STATUS.
ENU
.
To check the supply level by using the embedded Web server
1In your Web browser, type the IP address for the MFP. (See Opening the embedded Web server.)
2On the left side of the screen, click Supplies Status. This takes you to the supplies status page,
which provides supply-level information.
To check the supply level by using the HP Toolbox software
You can configure HP Toolbox to notify you when the print cartridge is low. You can choose to
receive alerts by e-mail or as a pop-up message or taskbar icon. To check the supplies status by
using the HP Toolbox software, click the Status tab, and then click Supplies Status.
To check the supply levels by using HP Web Jetadmin
In HP Web Jetadmin, select the MFP. The device status page shows supply-level information.
Cartridge-low and cartridge-out conditions
The MFP alerts you if the print cartridge is low on toner or out of toner.
When the cartridge is low on toner or drum life
When the cartridge is low, the control panel shows the ORDER CARTRIDGE message. The
message first appears when about 15% of the life remains in the print cartridge. This percentage is
set with the intent of providing approximately 2 weeks of typical use before the cartridge is depleted.
You should have time to purchase a new cartridge before the old cartridge is depleted.
The default is for the MFP to continue printing until the cartridge runs out, but you might prefer to
have the MFP stop instead of continuing when the ORDER CARTRIDGE message first appears—for
example, if you want print quality to remain consistently high during print jobs, or if you do not want
the cartridge to run out during a long print job. To configure the MFP to stop, in the CONFIGUREDEVICE menu, under SYSTEM SETUP, set CARTRIDGE LOW to STOP. Then, when REPLACE
TART
CARTRIDGE appears, the MFP will stop printing. You can resume printing by pressing S
each print job.
664 Maintenance
for
When the cartridge is out of toner or drum life
The REPLACE CARTRIDGE message appears in one of these situations:
■When the print cartridge is out of toner. If CARTRIDGE OUT is set to CONTINUE (in the
SYSTEM SETUP submenu of the CONFIGURE DEVICE menu), the MFP continues printing
without interaction until the cartridge reaches the end of drum life. HP does not guarantee print
quality after the REPLACE CARTRIDGE message first appears. Replace the print cartridge as
soon as possible. (See
message remains until you replace the print cartridge. If CARTRIDGE OUT is set to STOP, the
MFP stops printing until you replace the print cartridge or resume printing by configuring the MFP
to continue: In the CONFIGURE DEVICE menu, under SYSTEM SETUP, set CARTRIDGE OUT
to CONTINUE.
■When the drum life of the print cartridge is out. You must replace the print cartridge to
continue printing. No override is possible, even if toner remains in the cartridge. (See
parts, accessories, and supplies.) This situation occurs to protect the MFP.
Ordering parts, accessories, and supplies.) The REPLACE CARTRIDGE
Ordering
Managing the print cartridge67
Setting the real-time clock
Use the real-time clock feature to set the date and time settings. The date and time information is
attached to stored print, fax, and digital-send jobs, so you can identify the most recent versions of
stored print jobs. You can also set the MFP to automatically warm up and prepare for use at a set
time each day.
Setting the date and time
When setting the date and time you can set the date format, date, time format, and time.
To set the date format
1Press M
2Scroll to and touch CONFIGURE DEVICE.
3Scroll to and touch SYSTEM SETUP.
4Touch DATE/TIME.
5Touch DATE FORMAT.
6Touch the appropriate format. The settings are saved and the control panel returns to the DATE/
TIME submenu.
7Touch EXIT to exit the menu.
ENU
.
To set the date
1Press M
2Scroll to and touch CONFIGURE DEVICE.
3Scroll to and touch SYSTEM SETUP.
4Touch DATE/TIME.
5Touch DATE.
6Touch the appropriate options to set the correct month, date of the month, and the year.
ENU
.
NOTE The order of modifying the month, date of the month, and year depends upon the
date-format setting.
7The settings are saved and the control panel returns to the DATE/TIME submenu.
8Touch EXIT to exit the menu.
To set the time format
1Press M
2Scroll to and touch CONFIGURE DEVICE.
3Scroll to and touch SYSTEM SETUP.
684 Maintenance
ENU
.
4Touch DATE/TIME.
5Touch TIME FORMAT.
6Touch the appropriate format. The settings are saved and the control panel returns to the DATE/
TIME submenu.
7Touch EXIT to exit the menu.
To set the time
1Press M
ENU
.
2Scroll to and touch CONFIGURE DEVICE.
3Scroll to and touch SYSTEM SETUP.
4Touch DATE/TIME.
5Touch TIME.
6Touch the appropriate options to set the correct hour, minute, and AM/PM setting.
NOTE The order of modifying the hour, minute, and AM/PM setting depends upon the
time-format setting.
7The settings are saved and the control panel returns to the DATE/TIME submenu.
8Touch EXIT to exit the menu.
Setting the wake time
Use the wake time feature to wake the MFP at a set time each day. If a wake time is set, use an
extended sleep-delay period. See
To set the wake time
Setting the sleep delay.
1Press M
ENU
.
2Scroll to and touch CONFIGURE DEVICE.
3Scroll to and touch SYSTEM SETUP.
4Touch WAKE TIME.
5Touch the day of the week for which you want to set the wake time.
6Touch CUSTOM.
7Touch the appropriate options to set the correct hour, minute, and AM/PM setting.
8If you want to wake the MFP at the same time each day, on the APPLY TO ALL DAYS screen,
touch YES.
-or-
If you want to set the time for individual days, touch NO, and repeat the procedure for each day.
Setting the real-time clock69
9The settings are saved and the control panel returns to the WAKE TIME submenu.
10 Touch EXIT to exit the menu.
Setting the sleep delay
Use the sleep-delay feature to set the period of time that the MFP must be idle before it enters the
sleep mode.
NOTE If the sleep-delay feature is turned off in the RESETS menu, the MFP never enters
the sleep mode. Selecting a sleep-delay value automatically turns the sleep feature on. The
default value for the sleep-delay setting is 60 minutes.
To set the sleep delay
1Press M
2Scroll to and touch CONFIGURE DEVICE.
3Scroll to and touch SYSTEM SETUP.
4Touch SLEEP DELAY.
5Scroll to and touch the sleep-delay setting that you want.
6The settings are saved and the control panel returns to the SYSTEM SETUP submenu.
7Touch EXIT to exit the menu.
ENU
.
704 Maintenance
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