hp LaserJet 1010
hp LaserJet 1012
hp LaserJet 1015
series printer
user guide
Copyright Information
Copyright Hewlett-Packard Company 2003
All Rights Reserved. Reproduction,
adaptation, or translation without prior written
permission is prohibited, except as allowed
under the copyright laws.
A user of the Hewlett-Packard printer
associated with this user guide is granted a
license to: a) print hard copies of this user
guide for PERSONAL, INTERNAL or
COMPANY use subject to the restriction not
to sell, re-sell or otherwise distribute the hard
copies; and b) place an electronic copy of this
user guide on a network server, provided
access to the electronic copy is limited to
PERSONAL, INTERNAL users of the
Hewlett-Packard printer associated with this
user guide.
The information contained in this document is
subject to change without notice.
Part number: Q2460-90909
Edition 2, 9/2003
Trademark Credits
Microsoft®, Windows®, and Windows NT®
are U.S. registered trademarks of Microsoft
Corporation.
Energy Star® and the Energy Star logo® are
U.S. registered marks of the United States
Environmental Protection Agency.
Netscape is a U.S. trademark of Netscape
Communications Corporation.
All other products mentioned herein may be
trademarks of their respective companies.
Hewlett-Packard Company
11311 Chinden Boulevard
Boise, Idaho 83714 U.S.A.
This chapter provides information on the following topics:
●Quick access to more information
●Printer configurations
●Printer features
●Walk around
●Printer control panel
●Media paths
●Print cartridge access
●Printer software
●Printer connections
ENWWPrinter basics 1
Quick access to more information
WWW links for drivers, software, and support
If you need to contact HP for service or support, use one of the following links:
●In the United States, see http://www.hp.com/support/lj1010
●In other countries/regions, see http://www.hp.com
User guide links
●Walk around (location of printer components)
●Changing the print cartridge
●Problemsolving
●Ordering supplies
●Index
Where to look for more information
●CD user guide: Detailed information on using and troubleshooting the printer. Available on
the CD-ROM that came with the printer.
●Online Help: Information on printer options that are available from within printer drivers.
Toview a Help file, access the online Help through the printer driver.
●HTML (online) user guide: Detailed information on using and troubleshooting the printer.
Available at http://www.hp.com/support/lj1010
. Once connected, select Manuals.
2 Chapter 1ENWW
Printer configurations
Below are the standard configurations of the HP LaserJet 1010 series printer.
hp LaserJet 1010
●12 pages per minute (ppm) for A4
●8 seconds to first page out
●600 x 600 dpi with HP Resolution Enhancement technology (REt)
●150 sheet paper capacity
●horizontal paper path
●priority feed slot
●8 MB RAM
●USB (compatible with the USB 2.0 specification)
●host-based driver
hp LaserJet 1012
●14 ppm for A4
●8 seconds to first page out
● 1200 dpi effective output quality [600 x 600 x 2 dpi with HP Resolution Enhancement
technology (REt)]
● 150 sheet paper capacity
●horizontal paper path
●priority feed slot
●8 MB RAM
●USB (compatible with the USB 2.0 specification)
●host-based driver
hp LaserJet 1015
●14 ppm for A4
●8 seconds to first page out
● 1200 dpi effective output quality [600 x 600 x 2 dpi with HP Resolution Enhancement
technology (REt)]
● 150 sheet paper capacity
● horizontal paper path
● priority feed slot
● 16 MB RAM
●USB and parallel (compatible with the USB 2.0 specification)
●PCL 5e
●host-based driver
ENWWPrinter configurations 3
Printer features
Congratulations on the purchase of your new product. The HP LaserJet 1010 series provides the
following benefits.
Print with excellent quality
●Print 600 to 1200 dots per inch.
●PCL 5e already installed on the printer (HP LaserJet 1015 only).
●The printer automatically determines and switches to the appropriate language for the
print job.
Save time
●Fast printing at 12 pages per minute (HP LaserJet 1010) or 15 ppm for letter-size paper
(HP LaserJet 1012 and HP LaserJet 1015) and 14 ppm for A4-size paper.
●No waiting. The first page is out in less than 8 seconds.
Save money
●Use EconoMode to save toner.
●Print multiple pages on a single sheet of paper (N-up printing).
Create professional documents
●Use watermarks, such as Confidential, to protect your documents.
●Print booklets. You can use this feature to easily print the pages in the order required to create
cards or books. Once printed, all you have to do is fold and staple the pages.
●Print the first page on different med ia than the rest of the pages.
4 Chapter 1ENWW
Walk around
hp LaserJet 1010 series printer
10
1
2
3
9
8
7
1Attention light
2Ready light
3Go light
4Go Button
5Cancel job button
6Print cartridge door
7Priority feed slot
8Main input tray
9Tray cover (only with HP LaserJet 1012 printer and HP LaserJet 1015 printer in some
countries/regions)
10 Output bin
6
4
5
ENWWWalk around 5
11
12
13
11 USB port
12 Parallel port (HP LaserJet 1015 printer only)
13 On/off switch
14 Power receptacle
15 Separation pad
15
14
6 Chapter 1ENWW
Printer control panel
The printer control panel has three lights and two buttons. These lights produce patterns that
identify your printer’s status.
1Attention light: Indicates printer media input tray is empty, print cartridge door is open, print
cartridge is missing, or other errors.
2Ready light: Indicates that the printer is ready to print.
3Go button and light: To print a demo page or to continue p rinting while in manu al f eed mode ,
press and release the Go button. To print a configuration page, press and hold the Go button
for 5 seconds.
1
2
3
4
4Cancel Job button: When the printer is processing data, press the Cancel Job button to
cancel the print job.
NoteSee Status light patterns for a description of the light patt erns.
ENWWPrinter control panel 7
Media paths
Main input tray
The enclosed main input tra y, located in front of the printer, holds up to 150 sheets of 20 lb paper,
multiple envelopes, or other media.
Priority input tray
You should use the priority input tray when feeding up to 10 sheets of 20 lb paper or when printing
single envelopes, postcards, labels, or transparencies. You can also use the priority input tray to
print the first page on different media than the rest of the document.
NoteThe printer automatically prints from the priority input tray before printing from the main input tray.
See Loading media
for more information about media types.
Printer media guides
Both input trays have side media guides. The main input tray also has a rear media guide. Media
guides ensure that the media is correctly fed into the printer and that the print is not skewed
(crooked on the media). When loading media, adjust the me d ia gu i de s to m atc h th e widt h an d
length of the media that you are using.
8 Chapter 1ENWW
Output bin
The output bin is located on the top of the printer.
Fold open the tray extension to support the media as it exits the printer.
ENWWMedia paths 9
Print cartridge access
Print cartridge door
The print cartridge door is located on the top of the printer. You must open the print cartridge door
to access the print cartridge, clear jams, and clean the printer. To open the print cartridge door,
insert your finger in the indentation at the right side of the print cartridge door , and pull the print
cartridge door up.
10 Chapter 1ENWW
Printer software
Supported operating systems
For easy printer setup and access to the full range of printer features, HP strongly recommends
that you install the software provided. Not all software is available in all languages. Install the
software before setting up the printer. See the Readme for the latest software information.
The most recent drivers, additional drivers, and ot her software are available from the Internet and
other sources.
The printer comes with software for the following operating systems:
●Windows 95 and Windows NT 4.0 (driver on ly, parallel connections only)
●Windows 98
●Windows Me
●Windows 2000
●Windows XP (32-bit and 64-bit)
●Mac OS 9, v9.1 and higher
●Mac OS X, v10.1 and v10.2
Installing printer software
To install the print driver for Windows 95
To install the printer software for Windows 95, you must use the Add Printer Wizard.
1Click Start, and then point to Settings.
2Click Printers.
3Double-click Add Printer, and click Next as necessary.
4Select local printer, and click Next.
5Click Have Disk.
6Click Browse, and select the appropriate letter for the CD-ROM drive.
7Double-click the correct folder for your language.
8Double-click the Drivers folder.
9Double-click the Win9X_ME folder.
10 Double-click the PCL 5e driver folder.
11 Click the hp1300w5.inf file to highlight it.
12 Click OK to complete the driver installation. Follow the instructions on the screen.
ENWWPrinter software 11
To install the print driver for Windows NT 4.0
To install the printer software for Windows NT 4.0, you must use the Add Printer Wizard.
1Click Start, and then point to Settings.
2Click Printers.
3Double-click Add Printer, and click Next as necessary.
4Select My Computer, and click Next.
5Select the appropriate port, and click Next.
NoteFor a local connection, the port is LPT1.
6Click Have Disk.
7Click Browse, and select the appropriate letter for the CD-ROM drive. If the letter for the
CD-ROM drive does not appear in the drop-down list, type the correct letter followed by a
colon and a forward slash. For example, type E:/
8Double-click the correct folder for your language.
9Double-click the Drivers folde r.
10 Double-click the WinNT folder.
11 Double-click the PCL 5e driver folder.
12 The hp1300m5.inf file should be highlighted. If not, click it to highlight it.
13 Click Open.
14 In the Install from Disk dialog box, click OK.
15 Click Next.
16 Choose the printer name (this is optional), and the default printer options. Click Next.
17 Select whether the printer will be shared, and click Next.
18 Select Yes, print a test page, and click Finish to complete the driver installation.
To install printer software for all other operating systems
Insert the software CD that came with the printer into the computer CD-ROM drive. Follow the
on-screen installation instructions.
12 Chapter 1ENWW
Printer properties (driver)
Printer properties control the printer. You can change the default settings, such as media size
and type, printing multiple pages on a single sheet of media (N-up printing), resolution,
and watermarks. You can access the printer properties in the following ways:
●Through the software application that you are using to print. This only changes the settings
for the current software application.
●Through the Windows
print jobs.
NoteBecause many software applications use a different method of accessing the printer properties,
the following section describes the most common methods used in Windows 98, 2000, Millennium,
and Windows XP.
To only change the settings for the current software application
NoteAlthough the steps can vary between software applications, this is the most common method.
1From the File menu in the software application, click Print.
2On the Print dialog, click Properties.
3Change the settings, and click OK.
®
operating system. This changes the default settings for all future
To change the default settings for all future print jobs in Windows 98, 2000,
and Millennium
1In the Windows system tray, click Start, select Settings, and click Printers.
2Right-click the HP LaserJet 1010 series printer icon.
3Click Properties, (in Windows 2000, you can also click Printing Preferences).
4Change the settings, and click OK.
NoteIn Windows 2000, many of these features are available from the Printing Preferences menu.
To change the default settings for all future print jobs in Windows XP
1In the Windows system tray, click Start, and click Control Panel.
2Double-click Printers and Other Hardware.
3Click Printers and Faxes.
4Right-click the HP LaserJet 1010 series printer icon.
5Click Properties, or click Printing Preferences.
6Change the settings, and click OK.
ENWWPrinter software 13
Print setting priorities
There are three ways to change print settings for this printer: in the software application, in the
printer driver, and in the HP toolbox. Changes made to print settings are prioritized according to
where the changes are made, as follows:
●Changes made in the software applicat ion override settings changed anywhere else. Within a
software application, changes made in the Page Setup dialog box override changes mad e in
the Print dialog box.
●Changes made in the printer driver (Printer Properties dialog box) override settings made
through the HP toolbox. Changes made in the printer driver do not override settings in the
software application.
●Changes made in the HP toolbox have the lowest priority.
If a particular print setting can be changed in more than one of the ways listed above, use the
method that has the highest pr iority.
Printer properties online help
The printer properties (driver) online help includes specific information about the functions in the
printer properties. This online help guides you through the process of changing your printer’s
default settings.
To access the printer properties online help
1From the software application, click File, and then click Print.
2Click Properties, and then click Help.
14 Chapter 1ENWW
Software for Macintosh computers
Accessing the print driver (Mac OS 9.x)
1From the Apple menu, select the Chooser.
2Click the hp LaserJet vx.x icon in the top left side of the Chooser dialog box.
3Do one of the follo wing, depending on how the computer and printer are connected.
• USB: Go to step 4.
• AppleTalk: Select the correct AppleTalk Zone for your printer in the lower left side of the
Chooser dialog box
4Click the hp LaserJet 1010 series printer na me in the right side of the Chooser dialog box.
5Close the Chooser.
Accessing the print driver (Mac OS X v10.x)
1Click the hard drive icon on the desktop.
2Click Applications, and then click Utilities.
3Click Print Center.
4Click Add Printer. The Add Printer List dialog box appears.
5Select USB or AppleTalk from the top menu.
NoteIf you are using AppleTalk, you might also need to select the correct Zone from the second menu list.
6Select the printer name from the printer list.
7Click Add.
ENWWSoftware for Macintosh computers 15
Printer connections
NoteInstall the software before setting up the printer.
USB connections
All HP LaserJet 1010 series printers support USB connections. The USB port is on the bac k of the
printer.
Connecting the USB cable
Plug the USB cable into the printer. Plug the USB cable into the computer.
Parallel connections
In addition to USB, the HP LaserJet 1015 model also supports parallel connections. The parallel
port is on the back of the printer. Use an IEEE 1284-compliant parallel cable.
Connecting the parallel cable
Connect the parallel cable to th e printer. Connect the other end of the parallel cable to the
computer.
16 Chapter 1ENWW
2
Media
This chapter provides information on the following topics:
●Choosing paper and other media
●Loading media
●Printing on transparencies or labels
●Printing on envelopes
●Printing on letterhead and preprinted forms
●Printing on custom-sized media and cardstock
ENWWMedia 17
Choosing paper and other media
HP LaserJet printers produce excellent print quality documents. You can print on a variety of
media, such as paper (including up to 100% recycled fiber content paper), envelopes, labels,
transparencies, and custom-sized media. The following are the supported media sizes:
●Minimum: 76 by 127 mm (3 by 5 in.)
●Maximum: 216 by 356 m m (8 .5 by 14 in)
Properties such as weight, grain, and moisture content are important factors that affect printer
performance and quality. To achieve the best possible print quality, only use high-quality media
designed for laser printers . See Printer media specifications
specifications.
NoteAlways test a sample of the media before you pur chase large quantities. Your media supplier should
understand the requirements specified in the HP LaserJet printer family print media guide (HP part
number 5963-7863). See Printer media specifications for more information.
for detailed paper and media
18 Chapter 2ENWW
Media to avoid
The HP LaserJet 1010 series printer can handle many types of media. Use of media outside the
printer’s specifications will cause a loss of print quality and increase the chance of paper jams
occurring.
●Do not use paper that is too rough.
●Do not use paper with cutouts or perforations other than standard 3-hole punched paper.
●Do not use multipart forms.
●Do not use paper with a watermark if you are printing solid patterns.
Media that may damage the printer
In rare circumstances media can damage the printer. The following media must be avoided to
prevent possible damage:
●Do not use media with staples attached.
●Do not use transparencies designed for inkjet printers or othe r low temperature printers. Use
only transparencies that are specified for use with HP LaserJet printers.
●Do not use photo paper intended for inkjet printers.
●Do not use paper that is embossed or coated and is not designed for the temperatures of the
printer’s image fuser. Select media that can tolerate temperatures of 200° C (392° F) for
0.1 second. HP produces a selection of media that is designed for the HP LaserJet 1010
series printer.
●Do not use letterhead paper with low temperature dyes or thermography. Preprinted forms or
letterhead must use inks that can tolerate temperatures of 200° C (392° F) for 0.1 second.
●Do not use any media that produces hazardous emissions, or that melts, offsets, or discolors
when exposed to 200° C (392° F) for 0.1 second.
To order HP LaserJet printing supplies, go to http://www.hp.com/go/ljsupplies
http://www.hp.com/ghp/buyonline.html
worldwide.
in the U.S. or to
ENWWChoosing paper and other media 19
Optimizing print quality for media types
Media type settings control the temper ature of y our p rinter’ s f user. You can change the settings for
the media that you are using to optimize the print quality.
You can access the optimizing feature from the Paper tab in your printer driver or from HP toolbox.
Printing speeds are automatically reduced when printing special-sized media.
20 Chapter 2ENWW
Loading media
Main input tray
The main input tray holds up to 150 pag es of 20 lb paper or fewer pages of heavier media (25 mm
or less stack). Load media with the top forward and the side to be printed facing up. To prevent
jams and skewing, alw ays adjust the media guides.
Priority input tray
The priority input tray holds up to 10 pages of 20 lb paper or one envelope, transparency, or card.
Load media with the top forward and the side to be printed facing up. To prevent jams and
skewing, always adjust the side media guides.
CAUTIONIf you try to print on media that is wrinkled, folded, or damaged in any way, a jam might occur.
See Printer media specifications for more information.
NoteWhen you add new media, make sure that you remove all of the media from the input tray and
straighten the stac k of new media. This helps pre vent multiple shee ts of media from feeding th rough
the printer at one time, reducing media jams.
Specific types of media
●Transparencies and labels: Load transparencies and labels with the top forward and the
side to be printed facing up. See Printing on transparencies or labels
●Envelopes: Load envelopes with the narrow, stamp side forward and the side to be printed
facing up. See Printing on envelopes
●Letterhead or preprinted forms: Load with the top forward and the side to be printed facing
up. See Printing on letterhead and preprinted forms
●Cards and custom-sized media: Load with the narrow side forward and the side to be
printed facing up. See Printing on custom-sized media and cardstock
for more information.
for more information.
for more information.
for more information.
ENWWLoading media 21
Printing on transparencies or labels
Only use transparencies and labels that are recommended for use in laser printers, such as
HP transparency film and HP LaserJet labels. See Printer media specifications
information.
CAUTIONInspect the media to make sure that it is not wrinkled or curled and that it does not have any torn
edges or missing labels.
To print transparencies or labels
1Load a single page in the priority input tra y or lo ad mu ltiple p ages in the m ain inpu t tr ay. Mak e
sure that the top of the media is forward and the side to be printed (rough side) is facing up.
2Adjust the media guides.
3Access the printer properties (or printing preferences in Windows 2000 and XP). See Printer
properties (driver) for instructions. On the Paper/Quality tab or the Paper tab (the Paper
Type/Quality tab for some Mac drivers), choose the correct media type.
NoteNot all printer features are a vailable fr om all drivers or operating systems . See the printer properties
(driver) online Help for information about availability of features for that driver.
4Print the document. Remove the media from the printer as it prints to prevent it from sticking
together , and place the printed pages on a flat surface.
for more
22 Chapter 2ENWW
Printing on envelopes
Printing one envelope
Only use envelopes that are recommended for laser printers. See Printer media specifications for
more information.
NoteUse the priority input tray for printing one envelope. Use the main input tray for printing multiple
envelopes.
1Before loading the envelopes, slide the media guides outward to slightly wider than the
envelopes.
NoteIf the envelope has a flap on the short edge, feed that edge into the printer first.
2Place the envelope with the side to be printed facing up and the top edge along the left media
guide.
3Adjust the media guides to the length and width of the envelope.
4Access the printer properties (or printing preferences in Windows 2000 and XP). See Printer
properties (driver) for instructions. On the Paper/Quality tab or the Paper tab (the Paper
Type/Quality tab for some Mac drivers), select Envelope as the media type.
NoteNot all printer features are a vailable from all driv ers or operating systems . See the printer properties
(driver) online Help for information about availability of features for that driver.
ENWWPrinting on envelopes 23
Printing multiple envelopes
Only use envelopes that are recommended for laser printers. See Printer media specifications for
more information.
NoteUse the priority input tray for printing one envelope. Use the main input tray for printing multiple
envelopes.
1Open the input tray cover.
2Before loading the envelopes, slide the media guides outward to slightly wider than the
envelopes.
3Place the envelopes with the side to be printed facing up and the top edge along the left
media guide. Stack up to 15 envelopes.
NoteIf the envelopes have a flap on the short edge, feed that edge into the printer first.
24 Chapter 2ENWW
4Adjust the media guides to the length and width of the envelopes.
5Access the printer properties (or printing preferences in Windows 2000 and XP). See Printer
properties (driver) for instructions. On the Paper/Quality tab or the Paper tab (the Paper
Type/Quality tab for some Mac drivers), select Envelope as the media type.
NoteNot all printer features are a vailable from all driv ers or operating systems . See the printer properties
(driver) online Help for information about availability of features for that driver.
6Close the input tray cover.
ENWWPrinting on envelopes 25
Printing on letterhead and preprinted forms
To print letterhead or preprinted forms
1Load the paper with the top f orward and the side to be printed facing up. Adjust the media
guides to fit the width of the paper.
2Print the document.
NoteTo print a single-page cover letter on letterhead, followed by a multiple-page document, load the
letterhead in the priority input tray and load the standard paper in the main input tray. The printer
automatically prints from the priority input tray first.
26 Chapter 2ENWW
Printing on custom-sized media and cardstock
The HP LaserJet 1010 series printer can print on custom-sized media or cardstock between 7 6 by
127 mm (3 by 5 in.) and 216 by 356 mm (8.5 by 14 in.). Depending on the media, you can print up
to 10 sheets from the priority input tray. Use the main input tray for multiple sheets.
CAUTIONMake sure that the sheets are not stuck together before you load them.
To print on custom-sized media or cardstock
1Load the media with the narrow side forward and the side to be printed facing up.
Adjust the side and rear media guides to fit the media.
2Access the printer properties (or printing preferences in Windows 2000 and XP). See Printer
properties (driver) for instructions.
3On the Paper/Quality tab or the Paper tab (the Paper Type/Quality tab for some Mac
drivers), select the custom size option. Specify the dimensions of the custom-sized media.
NoteNot all printer features are a vailable from all driv ers or operating systems . See the printer properties
(driver) online Help for information about availability of features for that driver.
4Print the document.
ENWWPrinting on custom-sized media and cardstock 27
28 Chapter 2ENWW
3
Printing tasks
This chapter provides information on the following topics:
●Printing watermarks
●Printing multiple pages on a single sheet of paper (N-up printing )
●Printing on both sides of the paper (manual duplexing)
●Printing booklets
●Canceling a print job
●Understanding print quality settings
●Using EconoMode (Saves toner)
ENWWPrinting tasks 29
Printing watermarks
You can use the watermark option to print text ”underneath” (in the background) of an existing
document. For example, you might want to have large gray letters reading Draft or Confidential
printed diagonally across the first page or all of the pages of a docu ment.
Accessing the watermark feature
1From your software application, access the printer properties (or printing preferences in
Windows 2000 and XP). See Printer properties (driver)
2On the Effects tab (the Watermark/Overlay tab for some Mac drivers), select the watermark
you want to use.
for instructions.
NoteNot all printer features are a vailable fr om all drivers or operating systems . See the printer properties
(driver) online Help for information about availability of features for that driver.
30 Chapter 3ENWW
Printing multiple pages on a single sheet of paper (N-up printing)
You can select the number of pages that y ou w ant to print on a single sheet of p aper . If y ou choose
to print more than one page per sheet, the pages appear smaller and ar e arranged on th e sheet in
the order that they would otherwise be printed.
Accessing the multiple pages per sheet feature
1From your software application, access the printer properties (or printing preferences in
Windows 2000 and XP). See Printer prop erties (driver)
2On the Finishing tab (the Layout tab for some Mac drivers), select the correct number of
pages per sheet.
for instructions.
NoteNot all printer features are a vailable from all driv ers or operating systems . See the printer properties
(driver) online Help for information about availability of features for that driver.
3There is also a check box for page borders and a pull-down menu to specify the order of
pages printed on the sheet.
ENWWPrinting multiple pages on a single sheet of paper (N-up printing) 31
Printing on both sides of the paper (manual duplexing)
To print on both sides of the paper (manual duplexing ), y ou m ust run the paper thr ough the printer
twice.
NoteManual duplexing is only supported in Windows.
NoteManual duplexing can cause the printer to become dirty, reducing print quality. See Cleaning the
printer for instructions if the printer becomes dirty.
To manually duplex
1Access the printer properties (or printing preferences in Windows 2000 and XP). See Printer
properties (driver) for instructions.
2On the Finishing tab (the Paper Type/Quality tab for some Mac drivers), select the opti on to
Print on Both Sides. Select the appropriate binding opt ion, and clic k OK. Print the document .
NoteNot all printer features are a vailable fr om all drivers or operating systems . See the printer properties
(driver) online Help for information about availability of features for that driver.
3After side one has printed, remove the remaining paper from the input tray, and set it aside
until after you finish your manual duplexing job.
32 Chapter 3ENWW
4Gather the printed pages, turn the printed side down, and straighten the stack.
5Place the stack back in the input tray. Side one should be facing down with the bottom edge
feeding into the printer first. Replace the priority input tray.
Press the Go button, and wait for side two to print.
ENWWPrinting on both sides of the paper (manual duplexing) 33
Printing booklets
You can print booklets on letter , legal, executive, or A4 paper.
1Load the paper in the main input tray.
2Access the printer properties (or printing preferences in Windows 2000 and XP). See Printer
properties (driver) for instructions.
3On the Finishing tab (the Paper Type/Quality tab for some Mac drivers), select the opti on to
Print on Both Sides. Select the appropriate binding opt ion, and clic k OK. Print the document .
NoteNot all printer features are a vailable fr om all drivers or operating systems . See the printer properties
(driver) online Help for information about availability of features for that driver.
4After side one has been printed, remove the remaining paper from the input tray, and set it
aside until your booklet job is complete.
5Gather the printed pages, turn the printed side down, and straighten the stack of paper.
34 Chapter 3ENWW
6Place the pages from side one back in the input tray. Side on e shou ld be facing down with the
bottom edge feeding into the printer first.
Press the Go button, and wait for side two to print.
7Fold and staple the pages.
ENWWPrinting booklets 35
Canceling a print job
To cancel the print job, press and release the Cancel Job button on the printer control panel.
If the status lights on the control panel continue to blink after you cancel a print job, the compu ter
is still sending the job to the printer. Either delete the job from the print queue or wait until the
computer finishes sending data. The printer will return to the Ready state.
36 Chapter 3ENWW
Understanding print quality settings
Print quality settings affect ho w light or dark the print is on the page a nd the style that the gr aphics
are printed. You can also use the print quality settings to optimize the print quality for a specific
media type. See Optimizing print quality for media types
You can change the settings in the printer properties to accommodate the types of jobs you are
printing. The following ar e the settings:
●600 dpi: This is the default setting.
●FastRes 1200: This setting is available for the HP LaserJet 1012 and 1015 models. It
provides better print quality, but jobs take longer to print.
●EconoMode (Saves toner): Text is printed using less toner. This setting is useful when you
are printing drafts. You can turn on this option independently of other print quality settings.
1Access the printer properties (or printing preferences in Windows 2000 and XP). See Printer
properties (driver) for instructions.
2On the Paper/Quality tab or the Finishing tab (the Paper Type/Quality tab for some Mac
drivers), select the print quality setting you want to use.
NoteNot all printer features are a vailable from all driv ers or operating systems . See the printer properties
(driver) online Help for information about availability of features for that driver.
for more information.
NoteTo change the print quality settings f or all futu re print jobs, access the properties through the Start
menu in the Windows system tra y. To change th e print quality settings only for the current software
application’s use, access the properties through the Print Setup menu in the application you are
using to print. See Printe r pr op e rtie s (d rive r) for more information.
ENWWUnderstanding print quality settings 37
Using EconoMode (Saves toner)
An excellent way to extend the life of your print cartridge is by using EconoMode. EconoMode
uses substantially less toner than normal printing. The printed image is much lighter, but it is
adequate for printing drafts or proofs.
1To enable EconoMode, access the printer prope rties (or prin tin g pr eferences in Windows
2000 and XP). See Printer properties (driver)
2On the Paper/Quality tab or the Finishing tab (the Paper Type/Quality tab for some Mac
drivers), select the EconoMode checkbox.
NoteNot all printer features are a vailable fr om all drivers or operating systems . See the printer properties
(driver) online Help for information about availability of features for that driver.
NoteSee Printer properties (driver) for instructions on enabling EconoMode for all future jobs.
for instructions.
38 Chapter 3ENWW
4
Maintenance
This chapter provides information on the following topics:
●Using HP print cartridges
●Storing print cartridges
●Print cartridge life expectancy
●Saving toner
●Changing the print cartridge
●Cleaning the printer
ENWWMaintenance 39
Using HP print cartridges
HP policy on non-HP print cartridges
Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new,
refilled, or remanufactured. Since they are not HP products, Hewlett-Packard cannot influence
their design or control their quality. Service or repair that is required as a result of using non-HP
print cartridges will not be covered under the printer warranty. For more information, see
Hewlett-Packard limited warranty statement
.
40 Chapter 4ENWW
Storing print cartridges
Do not remove the print cartridge from its package until you are ready to use it. The shelf life of
a print cartridge in an unopened package is approximately 2.5 years. The shelf life of a print
cartridge in an opened package is approximately 6 months.
CAUTIONTo prevent damage to the print cartridge, minimize its exposure to direct light.
ENWWStoring print cartridges 41
Print cartridge life expectancy
The life of the print cartridge depends on the amount of toner that your print jobs require. When
printing text on letter/A4-size paper at 5 percent coverage, the print cartridge lasts an average of
2,000 pages. This assumes that you set the print density to 3 and di sab le EconoMode . (These are
the default settings.) See Ordering supplies
cartridges.
for information on ordering replacement print
42 Chapter 4ENWW
Saving toner
While in EconoMode, the printer uses less toner on each page. Selecting this option will extend
the life of the print cartridge and reduce your cost per page, but it will reduce print quality. See
Using EconoMode (Saves toner)
for more information.
ENWWSaving toner 43
Changing the print cartridge
1Open the print cartridge door, and remove the old print cartridge. See the recycling
information inside the print cartridge box.
CAUTIONTo prevent damage, do not expose the print cartridge to light. Cover it with a piece of paper.
2Remove the new print cartridge from the packaging, and gently shake it from side to side to
distribute the toner evenly inside the cartridge.
44 Chapter 4ENWW
3Pull the tab until all the tape is removed from the print cartridge. Put the tab in the print
cartridge box to return for recycling.
4Insert the print cartridge in the printer, making sure th at the print cartridge is in position. Close
the print cartridge door.
CAUTIONIf toner gets on your clothi ng, wipe it off with a dry cloth and wash the clothing in cold wat er. Hot water
sets toner into the fabric.
ENWWChanging the print cartridge 45
Cleaning the printer
Clean the outside of the printer with a clean, damp cloth when necessary.
CAUTIONDo not use ammonia-based cleaners on or around the printer.
During the printing process, media, toner, and dust particles can accumulate inside the printer.
Over time, this buildup can cause print quality problems, such as toner specks or smearing. To
correct and prev ent these types of p rob lems, y ou can clean the print cartridge area and the printer
media path.
Cleaning the print cartridge area
You do not need to clean the print cartridge area often. However, cleaning this area can improve
the quality of your printed sheets.
1Unplug the power cord, and wait for the printer to cool.
2Open the print cartridge door, and remove the print cartridge.
CAUTIONTo prevent damage , do not e xpose the print cartridge to light. Cov er the print ca rtridge if necessary .
Also, do not touch the black sponge transfer roller inside the printer. By doing so, you can damage
the printer.
46 Chapter 4ENWW
3With a dry, lint-free cloth, wipe any residue from the media path area and the print cartridge
cavity.
4Replace the print cartridge, and close the print cartridge door.
5Plug the power cord back into the printer.
ENWWCleaning the printer 47
Cleaning the printer media path
If you are experiencing toner specks or dots on the printouts, you can use the HP LaserJet
cleaning utility to remove excess media and toner particles that can accumulate on the fuser
assembly and rollers. Cleaning the media path might extend the life of the printer.
NoteFor best results use a sheet of transparency. If you do not have any transparencies, you can use
copier grade media (18 to 24 lb. or 70 to 90 g/m2) with a smooth surface.
1Make sure that the printer is idle and the Ready light is on.
2Load the media in the input tray.
3Access the HP toolbox. See Using the hp toolbox
tab, and click Print Quality Tools. Select the cleaning page.
NoteThe cleaning process takes approximately 2 minutes . The cleaning page will stop periodically during
the cleaning process. Do not turn the printer off until the cleaning process has finished. You might
need to repeat the cleaning process several times to thoroughly clean the printer.
for instructions. Click the Troubleshooting
48 Chapter 4ENWW
5
Managing the printer
This chapter provides information on the following topics:
●Printer information pages
●Using the hp toolbox
ENWWManaging the printer 49
Printer information pages
Special pages reside within the memory of the printer. These pages help you to diagnose and
solve problems with the printer.
Demo page
To print the Demo page, press GO when the printer is ready (Ready light on) and not printing.
Configuration report
The Configuration report lists current settings and properties of the printer. It also contains a
status log report. You can print a Configuration report from the printer or the HP toolbox.
To print the Configuration pa ge from th e printer, press G
ready state. When the Go light turns on, release the Go button.
O for 5 seconds when the printer is in the
50 Chapter 5ENWW
Using the hp toolbox
The HP toolbox is a Web application that you can use for the following tasks:
●Check the printer status.
●Configure the printer settings.
●View troubleshooting information.
●View online documentation.
You must have performed a complete software insta llation to use the HP toolbox.
NoteYou do not have to have Internet access to open and use the HP toolbox. Howev er , if you click a link
in the Other Links area, you must have Internet access in order to go to the site associated with
the link. See Other links for more information.
Supported operating systems
HP toolbox is supported for the following operating systems:
●Windows 98, 2000, Me, and XP
●Mac OSX, v.10.1 and v10.2
NoteHP toolbox does not provide support for Windows 95 or Windows NT 4.0.
Supported browsers
To use the HP toolbox, you must have one of the following browsers:
●Microsoft Internet Explorer 5 or later
●Netscape Navigator 6 or later.
All pages can be printed from the browser.
To view hp toolbox
1On the Start menu, point to Programs, point to HP LaserJet 1010, and choose the
HP toolbox.
2The HP toolbox opens in a Web brow ser.
NoteOnce you open the URL, you can bookmark it so that you can return to it quickly in the future.
ENWWUsing the hp toolbox 51
hp toolbox sections
The HP toolbox software contains these sections:
●Status tab
●Troubleshooting tab
●Alerts tab
●Documentation tab
●Advanced printer settings window
Other links
Each page in the HP toolbox contains links to the HP website for product registration, product
support, and for ordering supplies. You must have Internet access in order to use any of these
links. If you use a dial-up connection and did not connect when you fir st opened the HP toolbox,
you must connect before you can visit these websites.
52 Chapter 5ENWW
Status tab
The Status tab has links to these main pages:
●Device Status. View printer status information. This page will indicate printer conditions such
as a paper jam or an empty tray. After you correct a problem with the printer, click the Refresh
button to update the device status.
●Print Info pages. Print the configuration page and various other information pages that are
available for the printer.
Troubleshooting tab
The Troubleshooting tab provides links to various printer troub leshooting inf ormation. For e xample ,
these pages provide information on how to clear a jam, ho w to resolve print quality problems, how
to interpret the control panel lights, and how to resolve other problems with the printer.
ENWWUsing the hp toolbox 53
Alerts tab
The Alerts tab allows you to configure the printer to automatically notify you of printer alerts.
Set up status alerts
On the Set up status alerts page you can choose to turn alerts on or off, specify when the printer
should send an alert, and choose from two diff erent types of alerts:
●a pop-up message
●a task bar icon
Click Apply to activate the settings.
Documentation tab
The Documentation tab contains links to these infor mation sources:
●User Guide. Contains the information about the printer usage, warranty, specifications, and
support that you are currently reading. The user guide is available in both .html and .pdf
format.
●Read Me. Contains information discovered after other documentation such as the user guide
was developed.
●Late Breaking News. Contains late-breaking information about the printer. In English only.
54 Chapter 5ENWW
Advanced printer settings window
When you click the Advanced Printer Settings link, a new window opens. The Advanced Printer
Settings window has two tabs:
●Information tab
●Settings tab
Information tab
The Information tab provides quick links to the following information:
●Device status
●Configuration
●Event log
●Print Info pages
Settings tab
The Settings tab has links to several pages that allow you to view and change th e printer’s
configuration.
NoteSoftware settings can override settings made in the HP toolbox.
●Device Information. View basic information about the printer.
●Paper Handling. View and change the settings for the printer’s input tray.
●Printing. View and change the default printer job settings.
●PCL. (HP LaserJet 1015 printer only) View and change the PCL font information.
●Print Quality. View and change the print quality settings.
●Print Modes. View and change the print modes for various media types.
●System Setup. View and change system information.
●I/O. View and change the I/O timeout setting.
●Resets. Change all the printer settings back to the factory default settings.
ENWWUsing the hp toolbox 55
56 Chapter 5ENWW
6
Problemsolving
This chapter provides information on the following topics:
●Finding the solution
●Status light patterns
●Media handling problems
●Printed page is different than what appeared on screen
●Printer software problems
●Improving print quality
●Clearing jams
●Changing the pickup roller
●Cleaning the pickup roller
●Changing the printer separation pad
ENWWProblemsolving 57
Finding the solution
You can use this section to find the solution to comm on printer problems.
Step 1: Is the printer set up correctly?
●
Is the printer plugged into a power outlet th at is known to wor k?
●
Is the on/off switch in the on position?
●
Is the print cartridge properly installed? See Changing the print cartridge.
●
Is paper properly loaded in the input tray? See
Yes: If you answered yes to the questions above, go to Step 2: Is the Ready light on?
No:If the printer will not turn on, Contact HP support.
Step 2: Is the Ready light on?
Do the control panel lights look like this picture?
Loading media
.
Yes:Go to Step 3: Can you print a demo pag e?
No:If the control panel lights do not look like the picture above, see Status light patterns.
If you are unabl e to resolve the problem, Contact HP support
.
Step 3: Can you print a demo page?
Press the Go button to print a demo page.
Yes: If the demo page printed, go to Step 4: Is the print quality acceptable?
No:If no paper came out, see Media handling problems.
If you are unabl e to resolve the problem, Contact HP support
.
58 Chapter 6ENWW
Step 4: Is the print quality acceptable?
Yes: If the print quality is acceptable, go to Step 5: Is the printer communicating with the
computer?
No:If the print quality is poor, see Improving print quality.
Verify that the print settings are correct for the media you are using.
See the Media chapter for information on adjusting the settings for various types of media.
If you are unable to resolve the problem, Contact HP support
.
Step 5: Is the printer communicating with the computer?
Try printing a document from a software application.
Yes: If the document prints, go to Step 6: Does the printed page look like you expected?
No:If the document does not print, see Printer software problems.
If you are unable to resolve the problem, Contact HP support
.
Step 6: Does the printed page look like you expected?
Yes: The problem should be resolved. If it is not resolved, Contact HP support.
No:See Printed page is different than what appeared on screen
If you are unable to resolve the problem, Contact HP support
Contact HP support
●In the United States, see http://www.hp.com/support/lj1010
●In other countries/regions, see http://www.hp.com
.
.
ENWWFindin g th e solu tio n 59
Status light patterns
12
3
1symbol for light off
2symbol for light on
3symbol for light blinking
Status light patterns
Status lightsCondition of the printerAction
Ready
The printer is ready to print.
Processing
The printer is receiving or processing
data.
No action is necessary.
Wait for the job to print.
Cleaning Mode/Engine test
A cleaning page or engine test page is
printing.
Wait until the cleaning page is finished printing
and the printer is in Ready mode. This could
take up to 2 minutes.
Wait until the engine test page is finished
printing and the printer is in Ready mode.
60 Chapter 6ENWW
Status light patterns (continued)
Status lightsCondition of the printerAction
Out of memory
The printer is out of memory.
The page you are printing might be too complex
for the printer’s memory capacity. Try lowering
the resolution. See Understanding print quality
settings for more information.
Door open, media out, no print
cartridge, or media jam.
Check the following:
● The print cartr idge door is completely
closed.
The printer is in an error state that
requires operator intervention or help.
● Media is loaded. See Loading media for
instructions.
● The print cartr idge is correctly installed in
the printer. See Changing the print cartridge
for instructions.
● There is no media jam. See Cl earing jams
for instructions.
Printer initialization
No action is necessary.
A printer initialization is taking place.
Fatal error
All lights are on.
All lights are off.
Return to Finding the solution
● Unplug the printer for 30 minutes, and then
plug it back in.
● If the printer still has an error, contact
HP Support. See Contact HP support.
● Make sure that there is power.
● Unplug both ends of the power cord, and
plug them back in.
.
ENWWStatus light patterns 61
Media handling problems
Choose the item that best describes the problem:
●Media jam
●Print is skewed (crooked)
●More than one sheet of media feeds t hrough the printer at one time
●Printer does not pull media from the input tray
●Printer curled the media
●Print job is extremely slow
Media handling problems
ProblemSolution
Media jam● See Clearing jams for more information.
● Make sure that you are printing with media that meets specifications.
See Printer media specifications
● Make sure that you are printing with media that is not wrinkled, folded,
for more information.
or damaged.
● Make sure that the printer is clean. See Cleaning the printer for more
information.
Print is skewed (crooked)
● See Page skew for more information.
● Adjust the media guides to the width and length of the media that you
are using and try reprinting. Se e Loading media for more information.
More than one sheet of
media feeds through the
printer at one time
● The input tray might be too full. See Loading media for more
information.
● Make sure that the media is not wrinkled, folded, or damaged.
● The printer separation pad might be worn. See Changing the printer
separation pad for more information.
Printer does not pull media
from the input tray
The pickup roller might be dirty or damaged. See Cleaning the pickup roller
or Changing the pickup roller
for instructions.
Printer curled the mediaSee Curl or wave for more information.
Print job is extremely slow The maximum speed of the printer is 12 to14 pages per minute. Your print
job might be very complex. Try the following:
● Reduce the complexity of your document (for example, reduce the
number of multiple graphics).
● Access the printer properties in the printer driver. See Printer properties
(driver) for instructions. Set the media type to plain paper.
Note: This may cause toner to fuse improperly if you are using heavy
media.
● Narrow media or heavy media will slow printing. Use normal media.
● Print speed is based on PC processor speed, the amount of memory,
and the amount of hard disk space available on your PC. Try increasing
these components.
Return to Finding the solution.
62 Chapter 6ENWW
Printed page is different than what appeared on screen
Choose the item that best describes the problem:
●Garbled, incorrect, or incomplete text
●Missing graphics or text, or blank pages
●Page format is different than on another printer
●Graphics quality
Printed page problems
ProblemSolution
Garbled, incorrect, or incomplete text The USB or parallel cable might be loose or defective. Try the
following:
● Try printing a job that you know works.
● If possible, attach the USB or parallel cable and printer to another
computer, and try printing a job that you know works.
● Unplug the power cord, disconnect the USB or parallel cable at
both ends, reconnect the USB or parallel cable at both ends, and
plug the power cord back in.
CAUTION
Before you connect the cable to the printer, always unplug the printer.
Otherwise, the printer might be damaged.
The wrong printer driver might have been selected when the software
was installed. Make sure that the correct driver is selected in the
printer properties.
There might be a problem with your software application. Try printing
from another software application.
Missing graphics or text,
or blank pages
● Make sure that your file does not contain blank pages.
● The sealing tape might still be in the print cartridge. Remove the
print cartridge, and pull out the sealing tape. Rein stall the print
cartridge. See Changing the print cartridge for instructions.
● The graphic settings in the printer properties might not be correct
for the type of job that you are printing. Try a different graphic
setting in the printer properties. See Printer properties (driver)
for
more information.
Page format is different than on
another printer
If you used an older or different printer driver (printer software) to
create the document or the printer properties settings in the software
are different, the page format might change when you try to print
using your new printer driver or settings. To help eliminate this
problem, change the resolution, media size, font settings, and other
settings. See Printer properties (driver)
for more information.
Graphics qualityThe graphic settings might be unsuitable for your print job. Check the
graphic settings, such as resolution, in the printer properties and
adjust them as necessary. See Printer properties (driver)
for more
information.
Return to Finding the solution.
ENWWPrinted page is different than what appeared on screen 63
Printer software problems
Printer software problems
ProblemSolution
A printer driver for the HP LaserJet
1010 series printer is not visible in the
Printer folder.
An error message was displayed
during the software installation
● Reinstall the printer software. In the Windows system tray, click
Start, select Programs, and select HP LaserJet 1010, and
click Uninstall. Unplug the power cord from the printer. Install
the printer software from the CD-ROM. Plug the power cord
back into the printer.
Note
Close any applications that are running. To close an application
that has an icon in the system tray, right-click the icon and select
Close or Disable.
● Try plugging the USB cable into a different USB port on the PC.
● If you are trying to print to a shared printer, in the Windows
system tray, click Start, select Settings, and select Printers.
Double-click the Add Printer icon. Follow the instructions in the
Add Printer Wizard.
● Reinstall the printer software. In the Windows system tray, click
Start, select Programs, and select HP LaserJet 1010, and
click Uninstall. Unplug the power cord from the printer. Install
the printer software from the CD-ROM. Plug the power cord
back into the printer.
Note
Close any applications that are running. To close an application
that has an icon in the system tray, right-click the icon and select
Close or Disable.
● Check the amount of free space on the drive where you are
installing the printer software. If necessary, free up as much
space as you can, and reinstall the printer software.
● If necessary , run the Disk Defragmenter , and reinstall the printer
software.
The printer is in Ready mode, but
nothing prints
● Reinstall the printer software. In the Windows system tray, click
Start, select Programs, and select HP LaserJet 1010, and
click Uninstall. Unplug the power cord from the printer. Install
the printer software from the CD-ROM. Plug the power cord
back into the printer.
Note
Close any applications that are running. To close an application
that has an icon in the system tray, right-click the icon and select
Close or Disable.
Return to Finding the solution.
64 Chapter 6ENWW
Improving print quality
This section provides information about identifying and correcting print defects.
Light print or faded
Toner specks
● The toner supply is low. See Chang i ng the pri n t cartridge for
more information.
● The media might not meet Hewlett-Packard’s media
specifications (for example, the media is too moist or too rough).
See Printer media specifications for more information.
● If the whole page is light, the print density adjustment is too light
or EconoMode might be turned on. Adjust the print density and
disable EconoMode in the printer properties. See Saving toner
for more information.
● The media might not meet Hewlett-Packard’s media
specifications (for example, the media is too moist or too rough).
See Printer media specifications
● The printer might need to be cleaned. See Cleaning the printer or
Cleaning the printer media path
for more information.
for instructions.
Dropouts
● A single sheet of media might be defective. Try reprinting the
job.
● The media’s moisture content is uneven or the media has mo ist
spots on its surface. Try printing with new media. See Printer
media specifications for more information.
● The media lot is bad. The manufacturing processes can cause
some areas to reject toner. Try a different type or brand of
media.
● The print cartridge might be defective. See Changing the print
cartridge for more information.
NoteIf these steps do not correct the pro blem, contact an HP- authorized dealer or service representative.
ENWWImproving print quality 65
Vertical lines
Gray background
● Make sure that the priority input tray is in place.
● The photosensitive drum inside the print cartridge has probably
been scratched. Install a new HP print cartridge. See Changing
the print cartridge for instructions.
● Make sure that the priority input tray is in place.
● Decrease the print density setting through HP toolbox. This
decreases the amount of background shading. See Printer
media specifications.
● Change the media to a lighter basis weight. See Printer media
specifications for more information.
● Check the pri nter’s environment. Very dry (low humidity)
conditions can increase the amount of background shading.
● Install a new HP print cartridge. See Changing the print
cartridge for instructions.
Toner smear
Loose toner
● If toner smears appear on the leading edge of the media, the
media guides might be dirty. Wipe the media guides with a dry,
lint-free cloth. See Cleaning the printer for more information.
● Check the media type and qua lity.
● Try installing a new HP print cartridge. See Changing the print
cartridge for instructions.
● The fuser temperature might be too low. In your printer driver,
make sure the appropriate media type is selected.
● Clean the inside of the printer. See Cleaning the printer for
instructions.
● Check the media type and quality. See Printer media
specifications for more information.
● Try installing a new HP print cartridge. See Changing the print
cartridge for instructions.
● In your printer driver, make sure the appropriate media type is
selected.
● Plug the printer directly into an AC outlet instead of into a power
strip.
66 Chapter 6ENWW
Vertical repetitive defects
● The print cartridge might be damaged. If a repetitive mark
● The internal parts might have toner on them. See Cleaning the
● In your printer driver, make sure the appropriate media type is
Misformed characters
● If characters are improperly formed, producing hollow images,
● If characters are improperly formed, producing a wavy effect, the
Page skew
occurs at the same spot on the page, install a new HP print
cartri dge. See Changing the print cartridge
printer for more information. If the defects occur on the back of
the page, the problem will probably correct itself after a fe w more
printed pages.
selected.
the media stock might be too slick. Try a different media. See
Printer media specifications for more information.
printer might need service. Print a configuration page. If the
characters are improperly formed, contact an HP-authorized
dealer or service representative. See How to contact HP
more information.
for instructions.
for
Curl or wave
● Make sure that the media is loaded correctly and the media
guides are not too tight or too loose against the media stack. See
Loading media
● The input bin might be too full. See Loading media for more
information.
● Check the media type and quality. See Printer media
specifications for more information.
● Check the media type and quality. Both high temperature and
humidity cause media to curl. See Printer media specifications
for more information.
● The media might have been in the input tray too long. Turn over
the stack of media in the tray. Also, try rotating the media 180° in
the input tray.
● The fuser temperature might be too high. In your printer driver,
make sure the appropriate media type is selected. If the problem
persists, select a media type that uses a lower fuser
temperature, such as transparencies or light media.
for more information.
ENWWImproving print quality 67
Wrinkles or creases
Toner scatter outline
Return to Finding the solution.
● Make sure that media is loaded properly. See Loading media for
more information.
● Check the media type and quality. See Printer media
specifications for more information.
● Turn over the stack of media in the tray. Also, try rotating the
media 180° in the input tray.
● If large amounts of toner have scattered around the characters,
the media might be resisting the toner. (A small amount of toner
scatter is normal for laser printing.) Try a different media type.
See Printer media specifications
● Turn over the stack of media in the tray.
● Use media design ed for laser printers. See Printer media
specifications for more information.
for more information.
68 Chapter 6ENWW
Clearing jams
Occasionally, media becomes jammed during a print job. Some of the causes include the
following:
●The input trays are loaded improperly or too full. See Loading media for more information.
●The media does not meet HP specifications. See Printer media specifications for more
information.
NoteWhen you add new media, always remove all of the media from the input tray and straighten the
stack of new media. This helps prevent multiple sheets of media from feeding through the printer
at one tim e, reducin g me d ia jam s.
You are notified of a media jam by an error in the software and the printer control panel lights.
See Status light patterns
Typical media jam locations
for more information.
●Print cartridge area: See Removing a jammed page for instructions.
●Input tray areas: If the page is still sticking out of the input tray, gently try to remove it from
the input tray without tearing the page. If you feel resistance, see Removing a jammed page
for instructions.
●Output path: If the page is sticking out of the output bin, gently try to remove it without tearing
the page. If you feel resistance, see Removing a jammed page
for instructions.
NoteThere might be loose toner in the printer after a media jam . This ton er clear s up aft er a few sheets
print.
ENWWClearing jams 69
Removing a jammed page
CAUTIONMedia jams might result in loose toner on the page . If y ou get any toner on y our clothes , wash t hem
in cold water. Hot water will permanently set the toner into the fabric.
NoteWhen clearing jams, including jams in the output bin, always open the print cartridge door and
remove the print cartridge. K eep the door open and the cartridge out until the jam has b een cleared.
Opening the print cartridge door and removing the print cartridge relieves tension on the printer
rollers, making removing jam med pages easier.
1Open the print cartridge door.
2Remove the print cartri dg e, and place it as ide.
CAUTIONTo prevent damage to the print cartridge, minimize its exposure to direct light.
3With both hands, grasp the side of the media that is most visible (this includes the middle),
and carefully pull it free from the printer.
70 Chapter 6ENWW
4When you have removed the jammed media, replace the print cartridge, and close the print
cartridge door.
After clearing a media jam, you might need to turn the printer off and turn it back on.
NoteWhen you add new media, remove all of the media from the input tray and straighten the stack of
new media.
Return to Finding the solution
.
ENWWClearing jams 71
Cleaning the pickup roller
If you want to clean the pickup roller rather than replace it, follow the instructions below:
Remove the pickup roller as described in steps 1 through 5 of Changing the pickup roller
1Dab a lint-free cloth in isopropyl alcohol, and scrub the roller.
WARNING!Alcohol is flammable. Keep the alcohol and cloth away from an open flame. Before you close the
printer and plug in the power cord, allow the alcohol to dry completely.
2Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt.
.
3Allow the pickup roller to dry completely before you reinstall it in the printer (see steps 6
through 9 of Changing the pickup roller
).
72 Chapter 6ENWW
Changing the pickup roller
If the printer regularly mispicks (no media feeds through or more than one sheet feeds through),
you might need to change or clean the pickup roller. See Ordering supplies
roller.
CAUTIONFailure to complete this procedure might damage the printer.
1Unplug the power cord from t he printer, and allow the printer to cool.
2Open the print cartridge door, and remove the print cartridge.
to order a new pickup
3Find the pickup roller.
4Release the small, white tabs on either side of the pickup roller, and rotate the pickup roller
toward the front.
ENWWChanging the pickup roller 73
5Gently pull the pickup roller up and out.
6Position the new or cleaned part in the slot of the previous pickup roller. See Cleaning the
pickup roller for instructions.Circular and rectangular pegs on each side prevent you from
incorrectly positioning the pickup roller.
7Rotate the top of the new pickup roller away from you until both sides snap into place.
74 Chapter 6ENWW
8Reinstall the print cartridge, and close the print cartridge door.
9Plug the printer in to turn it back on.
ENWWChanging the pickup roller 75
Changing the printer separation pad
NoteBefore yo u change the separation pad, clean the pickup roller. See Cleaning the pickup roller for
instructions.
If your input tray feeds more than one page at a time, you might need to change the printer
separation pad. Recurring feed problems indicate that the printer separation pad is worn. See
Ordering supplies
1Unplug the power cord from the printer, and allow the printer to cool.
2At the back of the printer, unscrew the two screws holding the separation pad in place.
to order a new printer separation pad.
3Remove the separation pad.
76 Chapter 6ENWW
4Insert the new separation pad, and screw it in place.
5Plug the printer in, and turn it back on.
ENWWChanging the printer separation pad 77
78 Chapter 6ENWW
A
Printer specifications
This appendix provides information on the following topics:
●Specifications
●FCC compliance
●Environmental product stewardship program
●Material safety data sheet
●Regulatory statements
ENWWPrinter specifications 79
Specifications
Printer specifications
Environmental specifications
Operating environmentInstall in a well-ventilated, dust-free area.
Storage environmentPrinter unplugged from an AC outlet:
Acoustic emissions1
Declared per ISO 9296
HP LaserJet 1010
Printer plugged into an AC outlet:
● Temperature: 10° C to 32.5° C (50° F to 90.5° F)
● Humidity: 20%–80% (no condensation)
● Temperature: 0° C to 40° C (32° F to 104° F)
● Humidity: 10 to 80 percent (no condensation)
Sound power levelPrinting (12 ppm): L
PowerSave: essentially inaudible
Sound power level
bystander position
Printing (12 ppm): L
PowerSave: essentially inaudible
HP LaserJet 1012
Sound power levelPrinting (14 ppm): L
PowerSave: essentially inaudible
Sound power level
bystander position
Printing (14 ppm): L
PowerSave: essentially inaudible
HP LaserJet 1015
Sound power levelPrinting (14 ppm): L
PowerSave: essentially inaudible
Sound power level
bystander position
Printing (14 ppm): L
PowerSave: essentially inaudible
= < 6.2 Bels (A) [< 62 dB (A)]
WAd
= < 6.2 Bels (A) [< 62 dB (A)]
WAd
= < 6.2 Bels (A) [< 62 dB (A)]
WAd
= < 6.2 Bels (A) [< 62 dB (A)]
WAd
= < 6.2 Bels (A) [< 62 dB (A)]
WAd
= < 6.2 Bels (A) [< 62 dB (A)]
WAd
80 Appendix AENWW
Printer specifications (continued)
1
Electrical specifications
Warning! Power requirements are based on the country/region where the printer is sold. Do not convert
operating voltages. Doing so might damage the printer and void the product warranty.
HP LaserJet 1010
Power requirements
Power consumption
Minimum recommended circuit
capacity for typical product
HP LaserJet 1012
Power requirements
Power consumption●
● 110-127v (+/-1 0%), 50/60 Hz (+/-2)
or
● 220v-240v (+/-10%), 50/60 Hz (+/-2 Hz)
During printing (12 ppm): 250 watts (average)
●
● During standby and PowerSave*: 2 Watts
* Instant on fuser technology
● Off: 0 watts
● 3.5 amps at 115 volts
● 2.0 amps at 230 volts
● 110-127v (+/-1 0%), 50/60 Hz (+/-2)
or
● 220v-240v (+/-10%), 50/60 Hz (+/-2 Hz)
During printing (14 ppm): 250 watts (average)
● During standby and PowerSave*: 2 Watts
* Instant on fuser technology
● Off: 0 watts
Minimum recommended circuit
capacity for typical product
HP LaserJet 1015
Power requirements
Power consumption
Minimum recommended circuit
capacity for typical product
● 3.5 amps at 115 volts
● 2.0 amps at 230 volts
● 110-127v (+/-1 0%), 50/60 Hz (+/-2)
or
● 220v-240v (+/-10%), 50/60 Hz (+/-2 Hz)
During printing (14 ppm): 250 watts (average)
●
● During standby and PowerSave*: 2 Watts
* Instant on fuser technology
● Off: 0 watts
● 3.5 amps at 115 volts
● 2.0 amps at 230 volts
ENWWSpecifications 81
Printer specifications (continued)
Physical specifications
Dimensions● Width: 370 mm (14.6 inches)
● Depth: 230 mm (9.1 inches)
● Height: 208 mm (8.2 inches)
Weight (cartridge installed)5.9 kg (13.0 lb)
Printer capacities and ratings
Print speed● 12 ppm for A4 size paper (HP LaserJet 1010 model)
● 14 ppm for A4 size paper (HP LaserJet 1012 and 1015 models)
● First page out in less than 8 secon ds
Main input tray capacity150 sheets of regular weight 20 lb (75 g/m2) paper or up to 15 envelopes
Priority feed slot capacity10 sheets of regular weight 20 lb (75 g/m2) paper or 1 envelope
2
Output bin capacity125 sheets of regular weight 20 lb (75 g/m
) paper
Minimum paper size76 by 127 mm (3 by 5 inches)
Maximum paper size216 by 356 mm (8.5 by 14 inches)
2
Media weightup to 163 g/m
(90 lb index or 43 lb bond)
Base memory8 MB of RAM
Print resolution
HP LaserJet 1010
HP LaserJet 1012 and 1015
● 600 x 600 dpi with HP Resolution Enhancement technology (REt)
● 1200 dpi effective output quality [600 x 600 x 2 dpi with HP Resolution
Enhancement technology (REt)]
Duty cycle7,000 single-sided pages per month (maximum)
PCLLevel 5e (HP LaserJet 1015 printer)
Port availability
USBCompatible with the USB 2.0 specification
Parallel
(HP LaserJet 1015 printe r)
● IEEE 1284 level 2 device with an IEEE 1284-B receptacle
● Set host computer to ECP
82 Appendix AENWW
FCC compliance
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipmen t gener at es , uses , and can
radiate radio frequency energy. If it is not installed and used in accor dan ce with the inst ructions , it
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to r adio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
●Reorient or relocate the receiving antenna.
●Increase separation between equipment and receiver.
●Connect equipment to an outlet on a circuit different from that to which the receiver is located.
●Consult your dealer or an experienced radio/TV technician.
NoteAny changes or modifications to the printer that are not expressly approved by Hewlett-Packard
could void the user’s authority to operate this equipment.
Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.
ENWWFCC compliance 83
Environmental product stewardship program
Protecting the environment
Hewlett-P ac kard Compan y is committed to pro viding quality products in an environm entally sound
manner. Th is product has been designed with several attributes to minimize the impact on our
environment.
Ozone production
This product generates no appreciable ozone gas (O3).
Energy consumption
Energy usage drops significantly while in PowerSave mode, which saves money without affecting
the high performance of this pr od uct. T his p roduct q ualifie s for E
program to encoura ge the development of energy-eff icient office products.
NERGY STAR, which is a voluntary
E
NERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STARpartner,
Hewlett-Packard Company has determined that this product meets E
energy efficiency. For more information, see http://www.energystar.gov
NERGY STARguidelines for
.
Toner consumption
EconoMode uses significantly less toner, which might extend the life of the print cartridge.
Paper use
This product’ s manual duple x (tw o-sided printing) and N-u p printing (multiple p ages printed on one
page) features can reduce paper usage and the resulting demands on natural resources.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the
ability to identify plastics for recycling purposes at the end of the product’s life.
HP LaserJet printing supplies
In many countries/regions, this product ’s printing supplies (such as print cartridge, drum, and
fuser) can be returned to Hewlett-Packard through the HP printing supplies returns and recycling
program. This easy-to-use, free takeback program is available in over 48 countries/regions.
Multilingual program inf ormation and instructions are included in e v e ry new HP print cartridge and
consumables package.
84 Appendix AENWW
HP printing supplies returns and recycling program information
Since 1990, the HP printing supplies returns and recycling program has collected millions of used
print cartridges that otherwise might have been discarded in the world’s landfills. The HP LaserJet
print cartridges and consumables are collected and bulk-shipped to our resource and recovery
partners who disassemble the print cartridge. After a thorough quality inspection, selected parts
are reclaimed for use in new print cartridges. Remaining materials are separated and converted
into raw materials for use by other industries to make a variety of useful products.
U.S. recycling returns
For a more environmentally responsible return of used print cartridges and consumables,
Hewlett-Packard encourages you to use bulk returns. Simply bundle two or more print cartridges
together and use the single, prepaid, pre-add ressed label that is supplied in the package. For
more information in the U.S., call (800) 340-2445 or visit the HP LaserJet supplies Web site at
http://www.hp.com/recycle
.
Non-U.S. recycling returns
Non-U.S. customers should call the local HP sales and service office or visit the
http://www.hp.com/recycle
website more information regarding availability of the HP printing
supplies returns and recycle program.
Paper
This printer is suited for the use of recycled papers when the paper meets the guidelines in the
HP LaserJet printer family print media guide. See Ordering supplies
product is suitable for the use of recycled paper according to DIN 19309.
for ordering information. This
Material restrictions
This product does not contain added mercury (except lamps containing less than 10 mg).
This product does not contain added lead.
This product does not contain batteries.
Spare parts and supplies availability
Spare parts and consumable supplies for this product will be available for at least five years after
production has stopped.
For more information
For more information on the following HP environmental programs, see
http://www.hp.com/go/environment
●Product environmental profile sheet for this and many related HP products
●HP's commitment to the environment
●HP's environmental management system
●HP's end-of-life product return and recycling program
●Material safety data sheets
.
ENWWEnvironmental product stewardship program 85
Material safety data sheet
Material safety data sheets (MSDS) can be obtained by contacting the HP LaserJet supplies
website at http://www.hp.com/go/msds
.
86 Appendix AENWW
Regulatory statements
Declaration of Conformity
according to ISO/IEC Guide 22 and EN45014
Manufacturer's Name:Hewlett-Packard Company
Manufacturer's Address:11311 Chinden Boulevard
declares that the product
Product Name:HP LaserJet 1010 Series
Product Number:Q2460A, Q2461A, Q2462A
Regulatory Model Number
Product Options:ALL
conforms to the following Product Specifications:
Safety:IEC 60950:1999 / EN 60950:2000
EMC:CISPR 22:1997/ EN 55022:1998 Class B
Supplementary Information:
The product herewith complies with the requirements of the following EMC Directive 89/336/EEC and the
Low Voltage Directive 73/23/EEC, and carries the CE-marking accordingly.
1) The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.
2) This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference , and (2) this device must accept any interference receiv ed,
including interference that may cause undesired operation.
3) For regulatory purposes, this product is assigned a Regulatory model number. This number should not
be confused with the marketing name (HP LaserJet 1010) or the product numbers (Q2460A, Q2461A,
Q2462A).
For Regulatory Topics ONLY, contact:
Australia Contact:Product Regulations Manager, Hewlett-Packard Australia Ltd.,
European Contact:Your Local Hewlett-Packard Sales and Service Office or
USA Contact:Product Regulations Manager, Hewlett-Packard Company,
Boise, Idaho 83714-1021, USA
3
IEC 60825-1:1993 +A1/ EN 60825-1:1994+A11 (Class 1 Laser/LED Product)
GB4943:1995
EN 61000-3-2:1995/A14
EN 61000-3-3:1995
EN 55024:1998
FCC Title 47 CFR, Part 15 Class B
AS / NZS 3548:1995 +A1 +A2 / GB9254:1998
BOISB-0207-00
1
2
)
/ ICES-003, Issue 3
Boise, Idaho USA
April 1, 2003
31-41 Joseph Street, Blackburn, Victoria 3130, Australia
Hewlett-Packard GmbH, Department HQ-TRE / Standards
Europe, Herrenberger Straße 140, D-71034 Böblingen
(FAX: +49-7031-14-3143)
PO Box 15 Mail Stop 160, Boise, ID 83707-0015
(Phone: 208-396-6000)
ENWWRegulatory statements 87
Laser safety statement
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug
Administration has implemented regulations for laser products manufactured since
August 1, 1976. Compliance is mandatory for products marketed in the United States . Th e p rinter
is certified as a “Class 1” laser product under the U .S . Department of Health and Human Services
(DHHS) Radiation Pe rformance Standa rd according to the Radiation Contr ol for Hea lth and Saf ety
Act of 1968.
Since radiation emitted inside the printer is completely confined within protective housings and
external cover s, the laser beam cannot escape during any phase of normal user operation.
WARNING!Using controls, making adjustments, or performing procedures other than those specified in this
user guide could result in exposure to hazard ous radiation.
Canadian DOC regulations
Complies with Canadian EMC Class B requirements.
«Conforme á la classe B des normes canadiennes de compatibilité électromagnétiques. «CEM».»
Korean EMI statement
VCCI statement (Japan)
88 Appendix AENWW
Laser statement for Finland
LASERTURVALLISUUS
LUOKAN 1 LASERLAITE
KLASS 1 LASER APPARAT
HP LaserJet 1010 -laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa
käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle.
Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1993) mukaisesti.
VAROITUS!
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän
turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.
VARNING!
Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas
för osynlig laserstrålning, som överskrider gränsen för laserklass 1.
HUOLTO
HP LaserJet 1010 -kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitt ee n saa
avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi
ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa
lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman
erikoistyökaluja.
VARO!
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömälle lasersäteilylle laitteen ollessa
toiminnassa. Älä katso säteeseen.
VARNING!
Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig
laserstrålning. Betrakta ej str ålen.
Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista:
Aallonpituus 770-795 nm
Teho 5 mW
Luokan 3B laser
ENWWRegulatory statements 89
90 Appendix AENWW
B
Media specifications
This appendix provides information on the following topics:
●Printer media specifications
●Supported media sizes
●Guidelines for using media
ENWWMedia specifications 91
Printer media specifications
HP LaserJet printers produce excellent print quality. The printer accepts a variety of media, such
as cut-sheet paper (including recycled paper), envelopes, labels, transparencies, vellum, and
custom-sized paper. Properties such as weight, grain, and moisture content are important factors
affecting printer performance and output quality.
The printer can use a variety of paper and other print media in accordance with the guidelines in
this user guide. Media that does not meet these guidelines migh t cause the following problems:
●Poor print quality
●Increased media jams
●Premature wear on the printer, requiring repair
For best results, use only HP brand paper and print media. Hewlett-Pac kard Company cannot
recommend the use of other brands. Because they are not HP products, HP cannot influence or
control their quality.
It is possible for media to meet all of the guidelines in this user guide and still not produce
satisfactory results. This might be the resu lt of improper handling, unacceptable temperature and
humidity levels, or other variables over which Hewlett-Packard has no control.
Before y ou purchase a large qua ntity of media, mak e su re that it meets t he requirements specif ied
in this user guide and in Guidelines for Paper and Other Print Media. (See Ordering supplies
more information about ordering the guidelines .) Always test media before you purchase a large
quantity.
for
CAUTIONUsing media that does not meet Hewlett-Packard’s specifications might cause pr oblems for the
printer, requiring repair. This repair is not covered by the Hewlett-Packard warranty or service
agreements.
92 Appendix BENWW
Loading...
+ hidden pages
You need points to download manuals.
1 point = 1 manual.
You can buy points or you can get point for every manual you upload.