HP Deskjet 5850 User Manual

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user's guide

To find an answer to a question, select one of the topics below:

● notices

● special features

● getting started

● connectivity

● printing

● maintenance

● troubleshooting

● specifications

notices

● notices and acknowledgements

● terms and conventions

● accessibility

notices and acknowledgements

hewlett-packard company notices

The information contained in this document is subject to change without notice.

acknowledgements

Microsoft, MS, MS-DOS, Windows, and XP are registered trademarks of Microsoft Corporation.

TrueType is a U.S. trademark of Apple Computer, Inc.

Adobe and Acrobat are trademarks of Adobe Systems Incorporated.

terms and conventions

The following terms and conventions are used in the user's guide.

terms

The HP Deskjet printer may be referred to as the HP printer or printer.

symbols

The > symbol guides you through a series of software steps. For example:

Click File > Print.

cautions and warnings

A Caution indicates possible damage to the HP Deskjet printer or to other equipment. For example:

Caution! Do not touch the print cartridge ink nozzles or copper

contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections.

A Warning indicates possible harm to you or to others. For example:

Warning! Keep both new and used print cartridges out of the reach

of children.

icons

A Note icon indicates that additional information is provided. For example:

For great results use HP products.

A Mouse icon indicates that additional information is available through the What's This? help feature. For example:

To find more information about options on each tab screen, point to an option and click the right mouse button to display the What's This? dialog box. Click What's This? to view information about the selected option.

A Do Not icon indicates that an action is not recommended.

Do not clean the interior of the printer.

accessibility

Your HP printer provides a number of features that make it accessible for people with disabilities.

visual

The printer software is accessible for users with visual impairments or low vision through the use of Windows accessibility options and features. It also supports most assistive technology such as screen readers, Braille readers, and voice-to-text applications. For users who are color blind, colored buttons and tabs used in the software and on the HP printer have simple text or icon labels that convey the appropriate action.

mobility

For users with mobility impairments, the printer software functions can be executed through keyboard commands. The software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper guides can be operated by users with limited strength and reach.

support

For more details about the accessibility of this product and HP's committment to product accessibility:

● Visit HP's Web site at: www.hp.com/accessibility

● Email HP at: accessibility@hp.com

special features

Congratulations! You have purchased an HP Deskjet printer that is equipped with several exciting features:

● Built-in networking capabilities: Connect to either a wired or a wireless

network without using an external print server.

● Borderless printing: Use the entire page surface when printing photos and

cards using the borderless printing feature.

● Six-ink upgradeable printing: Enhance photo printing with a photo print

cartridge.

● Digital photo printing: Enhanced digital photo printing capabilities.

● Ink-backup mode: Ink-backup mode lets you continue printing with one print

cartridge when the other print cartridge has run out of ink.

● Print multiple pages on a single sheet of paper: Use the printer software

to print multiple pages on a single sheet of paper.

● Print Cancel button: Cancel print jobs at the touch of a button.

● Optional Two-Sided Printing Accessory: Purchase a Two-Sided Printing

Accessory to print two-sided documents automatically.

wired ethernet networking

For setup information, click one of the following options:

● ethernet basics

● installing the printer on an ethernet network

For a description of the printer's Ethernet feature, click one of the following options:

● ethernet lights

● network button

● network configuration page

● embedded web server (EWS)

Other information:

● resetting the printer to the factory defaults

● troubleshooting

● glossary

ethernet basics

The printer's built-in Ethernet feature allows you to connect the printer directly to a

10/100 Base-T Ethernet network without the aid of an external print server.

To install the printer on an Ethernet network, follow these

instructions.

hardware

hubs, switches, and routers

On an Ethernet network, devices, such as computers and printers, are each connected to a network hub, switch, or router.

Hubs, switches, and routers may look similar, but there are important differences:

● Hubs are passive—other devices on the network plug into the hub in order to

communicate with one another. A hub does not manage the network.

● A switch allows devices on a network to communicate directly with one another

in a smooth and efficient manner. A switch monitors and directs network traffic in order to allow each transmission the most possible bandwidth. By monitoring network traffic, a switch minimizes collisions and maximizes speed.

● Routers primarily connect different networks (for example, connecting a home

network to the Internet). Routers are active. Routers have network administration tools, such as firewalls and DHCP. A router can act as a

gateway, while a hub and a switch cannot.

cables

Use a CAT-5 Ethernet cable to connect the printer to an Ethernet network. Ethernet cables have an RJ-45 plug.

1. RJ-45 plug

network communication

TCP/IP

Devices on a network communicate with one another using a “language” called a

protocol. The printer is designed to operate on networks that use a popular protocol

called

TCP/IP.

IP Address

Each device on a network identifies itself with a unique IP address. Most networks use a software tool, such as DHCP or AutoIP, to automatically assign IP addresses.

internet connections

Networks may or may not be connected to the Internet.

If you place the printer on a network connected to the Internet, it is recommended that you use a gateway so that the printer's IP address is assigned through DHCP.

A gateway can either be a

Connection Sharing (ICS). For more information about ICS, see the documentation

that came with the Windows computer.

router or a Windows computer running Internet

ethernet network examples

To see some examples of Ethernet networks, click here.

printing

Computers on the network send print jobs directly to the printer, which prints them in the order received.

The printer can accept print jobs sent simultaneously from four users.

For example, if five users each send a print job to the printer at the same time, the printer accepts four of the print jobs and rejects the fifth. The user who sent the fifth print job should wait a few minutes and then resend the print job.

networking glossary

numbers a b c d e f g h i j k l m n o p q r s t u v w x y z

numbers

10/100 Base-T: A technical term for Ethernet. 10/100 refers to the speed at which the Ethernet network functions. 10 indicates 10 megabits per second (Mb/s) for normal Ethernet, and 100 indicates 100 Mb/s for Fast Ethernet.

802.11a: A type of wireless networking that provides up to 54 Mb/s transmission in the 5 GHz band.

802.11b: A type of wireless networking that provides up to 11 Mb/s transmission (with a fallback to 5.5, 2 and 1 Mb/s) in the 2.4 GHz band.

802.11g: A type of wireless networking that provides up to 54 Mb/s transmission in the 2.4 GHz band.

Ad hoc network:A type of wireless network in which devices directly communicate with each other rather than through a Wireless Access Point (WAP). Ad hoc networks are typically small and simple (for example, two wireless PCs or a wireless PC and a wireless printer). Performance on these types of networks can degrade if more than six devices are on the network. Ad hoc networks are also known as peer-to-peer networks, independent basic service stations (IBSS), or direct-connect wireless networks.

Authentication:Authentication is a wireless network security strategy. On a network with authentication, devices use a shared key as a password and communicate only with devices that know the key. Unlike WEP, authentication does not encrypt the data sent between wireless devices. However, authentication can be used in conjunction with WEP. Authentication keys and WEP keys can be identical.

AutoIP: A process by which a device on a network automatically assigns an IP address to itself.

BOOTP: Bootstrap Protocol (BOOTP)is an Internet protocol that enables a device to discover its own IP address, the IP address of a BOOTP server on the network, and a file to be loaded into memory to boot the machine. This enables the device to boot without requiring a hard or floppy disk drive.

Broadcast packet: A packet sent from one device on a network to all devices on the network.

Channel: One of several pre-set frequencies at which 802.11b-enabled devices communicate in order to reduce interference. The number of channels available varies by country/region.

DHCP (Dynamic Host Configuration Protocol): A protocol used to automatically assign an IP address to each device on a network.

EAP: Extensible Authentication Protocol (EAP) is a general protocol for authentication that also supports multiple authentication methods, such as token cards, one-time passwords, certificates, and public key authentication.

Encryption: A network security that encodes the data sent across a wireless network making the data unintelligible to eavesdroppers. The printer supports WEP and WPA.

Encryption keys: A sequence of characters or digits that a wireless device uses to encode data. Encryption keys can be static (as they are in are in

WPA ).

WEP ) or dynamic (as they

Ethernet: A popular form of wired computer networking for Local Area Networks.

Ethernet cable: There are two types of Ethernet cables. A straight-through cable is

the most common and is used to connect devices on a network to a hub or router. A crossover cable is used to connect two devices that have Ethernet ports but that are not hubs or routers. Use a CAT-5 straight-through cable with an RJ-45 plug to connect the printer to an Ethernet network.

Firewall: A combination of hardware and software tools that protects a network from unwanted entry.

Gateway: A dedicated device (router or computer) that connects two different networks. For example, a computer on an Ethernet network may act as a gateway between the network and the Internet.

Host Name: The name by which the printer identifies itself on the network. The printer's host name appears on the network configuration page. Use the host name to open the printer's embedded Web server (EWS).

Hub: A simple device that acts as the center of an Ethernet network. Other devices on the network are connected to the hub.

ICS (Internet Connection Sharing): A Windows program that allows a computer to act as a gateway between the Internet and a network. ICS uses DHCP to assign IP addresses. See Windows documentation for more information about ICS.

Internet Sharing: A Macintosh OSX program that allows a computer to act as a gateway between the Internet and a network. See Macintosh documentation for more information about Internet Sharing.

IP address (Internet Protocol address): A unique number that identifies a device on a network. The IP address is often automatically assigned by DHCP or AutoIP. However, a device can be manually assigned a static IP address.

Infrastructure network:A type of wireless network in which devices communicate with each other through a Wireless Access Point (WAP), such as a wireless network hub, router, or gateway.

LAN (Local Area Network): A high-speed type of computer network that connects devices that are a relatively short distance from one another. An Ethernet network is one type of LAN.

MAC address (Media Access Control address): The hardware address for a device on a network. The printer's MAC address appears on the network configuration page.

Mb/s (megabits per second): The measure for the rate at which a network functions. For example, 1 Mb/s equals 1,000,000 bits per second (or 125,000 bytes per second).

mDNS: As an alternative to a Domain Name Server, a device issues a Multicast Domain Name Server (mDNS) notification to provide information regarding its service. The notification includes the type of service (such as printing), the name of the service (such as “your printer”), IP and port addresses, and other necessary information. Each device on the network receives the notification and stores the information in a personal DNS server.

Network name:A network name is an alphanumeric, case-sensitive character string that provides basic access control to a wireless network. A network name is also known as a “Service Set Identifier (SSID)”.

Packet: A message sent from one device on a network to other devices on the network.

Protocol: A language that devices on a network use to communicate with each other. A popular network protocol is TCP/IP.

RJ-45: The type of plug at the end of an Ethernet cable.

Router: A complex networking device that directs packets from one network to

another network. A router can act as a gateway between a LAN and the Internet.

Static IP address: An IP address that is manually assigned to a device on a network. A static IP address remains fixed until changed manually. Alternative methods for assigning IP address are DHCP and AutoIP.

Subnet: A small network that acts as part of a large network. It is recommended that the printer and the computers that use the printer all be on the same subnet.

Subnet mask: A number that identifies the IP addresses that belong to a subnet.

Switch: A network device that manages network traffic in order to minimize

collisions and maximize speed.

TCP/IP: Transmission Control Protocol/Internet Protocol (TCP/IP) is the network communication protocol used on the Internet. The printer's built-in networking feature supports LANs that use TCP/IP.

TKIP:See WPA. Temporal Key Integrity Protocol (TKIP)

Unicast packet: A packet sent from one device on a network to another device on

the network.

WEP:Wired Equivalent Privacy (WEP) provides security by encrypting data sent over radio waves from one wireless device to another wireless device. WEP encodes the data sent across the network making the data unintelligible to eavesdroppers. Only devices that share the same WEP settings as the printer will be able to communicate with the printer. WEP depends on encryption keys that are static and provides less security than WPA (TKIP).

WEP key:A WEP key, or encryption key, is a sequence of alphanumeric characters or hexadecimal digits. After creating a WEP key, you must remember it or store it in a secure location. You may not be able to retrieve the WEP key if you lose it. A WEP key is either 64 or 128 bits long. The first 24 bits of the key are provided automatically. When creating the WEP key, the person creating the key provides the remaining bits (40 bits in the case of a 64-bit key, or 104 bits in the case of a 128-bit key).

Wireless Access Point (WAP):A Wireless Access Point (WAP) is a device through which devices (for example, computers and printers) on an infrastructure wireless network communicate with one another. A WAP is also called a base station.

Wireless profile:A wireless profile is a collection of wireless network settings that applies to a particular wireless network. For example, a wireless LAN card can have one profile for a home network and another profile for an office network. When installing a device on a network, be sure to select the appropriate profile.

WPA: WPA provides security by encrypting data sent over radio waves from one wireless device to another wireless device and by controlling access to network resources through authentication protocols. Only devices that share the same WPA settings as the printer will be able to communicate with the printer. WPA uses encryption keys that change frequently. WPA provides better security than is also called TKIP.

WEP. WPA

wired equivalent privacy (WEP)

Wired Equivalent Privacy (WEP) provides security by encrypting data sent over radio waves from one wireless device to another wireless device.

WEP encodes the data sent across the network making the data unintelligible to eavesdroppers. Only devices that share the same WEP settings as the printer will be able to communicate with the printer.

For example, if the printer's network uses WEP, only devices that have the same WEP settings as the printer will be able to use the printer.

WEP is a network feature

WEP is an optional wireless network feature. Not all wireless networks use WEP.

Configure the printer for WEP only if the printer's network uses WEP. The printer's WEP settings must match the network's settings. If your network has WEP, you must use an Ethernet cable to connect the printer to the network in order to install the printer software.

If the printer's network does not use WEP, then do not configure the printer to use WEP.

If you do not know if your network uses WEP, consult the configuration utility for your computer's NIC card or your network's Wireless Access Point (WAP).

WEP keys

Devices on a WEP-enabled network use WEP keys to encode data.

After creating a set of WEP keys, record and store the keys in a secure location. You may not be able to retrieve the WEP keys if you lose them.

Caution! If you lose the WEP keys, you will not be able to add a new

device to your network without reconfiguring the WEP settings for every device on the network.

A WEP-enabled network might use multiple WEP keys. Each WEP key is assigned a key number (such as Key 2). Each device on the network must recognize all the network's WEP keys and the key number assigned to each WEP key.

configuring the printer to use WEP

Use the printer's embedded Web server (EWS) to configure the printer to use WEP.

You can also use the printer software CD to configure the printer's WEP settings. However, the printer software CD only allows you to set one WEP key. If your network uses multiple WEP keys, then use the printer's embedded Web server to configure the printer's WEP settings.

embedded web server (EWS)

The embedded Web server (EWS) provides a simple way to manage your printer on a network.

Use the printer's EWS to do the following:

● Check the printer's status.

● Adjust the printer's network configuration.

● Check estimated ink levels in the print cartridges.

● View network statistics.

● Configure the printer's wireless security settings.

● Visit HP's Web site for support information and to

purchase supplies.

Caution! It is recommended that the printer and the computers that

use it be on the same subnet. Printer installation across subnets can be problematic depending on the type of router used.

Before using the printer's internal Web page, verify that the printer and the computer are powered on and connected to the network.

Follow these steps to open the printer's internal Web page:

1. Launch your Internet browser.

Use Microsoft Internet Explorer 5.0 or higher or Netscape 4.75 or higher.

2. Enter either the printer's

If the printer is on a different subnet than your computer, enter the printer's IP address (for example: http://192.168.1.1) in the

browser's address box to open the embedded Web server. Also, if your computer uses a proxy server to access the Internet, you might need to configure your browser to by-pass the proxy server in order to access the EWS.

IP address or host name in the browser's address box.

If you don't know the printer's IP address or host name, print a network configuration page (for instructions, click here ).

For instructions on using the printer's EWS, see the online help. To open the online help, click Help under the Other Topics heading.

Caution! Use caution when changing the print server' swireless

network settings; you may lose your connection. If you lose your connection, you may need to use the new settings to reconnect. If the printer loses its network connection, you may need to reset it to factory defaults and reinstall the software.

wireless security

The printer offers these options for wireless security:

● authentication

● Encryption

❍ WEP

❍ WPA (TKIP)

authentication

Authentication verifies the identity of a user or device before granting access to a network, making it more difficult for unauthorized users to access network resources.

authentication is a network feature

Authentication is an optional wireless network feature. Not all wireless networks use authentication.

Configure the printer for authentication only if the printer's network uses authentication. The printer's authentication settings must match the network's settings.

If the printer's network does not use authentication, then do not configure the printer to use authentication.

If you do not know if your network uses authentication, consult the configuration utility for your computer's NIC card or your network's Wireless Access Point (WAP).

types of authentication

available choices

The printer supports four types of authentication.

authentication type communication mode

Open System Infrastructure or ad hoc None or WEP

Shared Key Infrastructure WEP

EAP/PSK Infrastructure WPA (TKIP)

802.1x

available encryption

strategies

802.1x is best suited for enterprise networks.

descriptions

Infrastructure WPA (TKIP) or WEP

Each type of authentication has its benefits and limitations.

authentication

type

Open System

Shared Key

description benefits limitations

Devices on a network do not identify themselves.

Devices use a shared master secret to identify themselves as authorized members of the network.

Least complicated strategy.

Convenient to use in conjunction with WEP since a WEP can serve as the shared authentication key.

Provides no protection against unauthorized users.

All devices must have the key.

The shared key does not change automatically.

EAP/PSK

Devices use a single key to identify themselves as authorized members of the network and to generate an encryption key.

The Pre-Shared Key and the encryption keys are not identical.

Allows smaller networks to use WPA (TKIP) without the need for an authorization server.

Not as robust as

802.1x.

All devices must have the key.

A dedicated authentication server verifies the identity of a user or device requesting access to the network

802.1x

before granting that access.

Highest level of security.

The authentication server uses one of several authentication protocols.

configuring the printer to use authentication

Best suited for enterprise networks. May be too expensive for smaller networks.

Use the printer's embedded Web server (EWS) to configure the printer to use authentication.

If your network is an Open System or uses Shared Key authentication, you can use the printer software CD to configure the printer's authentication settings.

Wi-Fi Protected Access (WPA)

Wi-Fi Protected Access (WPA) provides security by doing the following:

● Encrypting data sent over radio waves from one wireless device to another

wireless device

● Controlling access to network resources through authentication protocols

WPA is also known as “TKIP” (Temporal Key Integrity Protocol).

Only devices that share the same WPA settings as the printer will be able to communicate with the printer.

For example, if the printer's network uses WPA, only devices that have the same WPA settings as the printer will be able to use the printer.

WPA provides better security than

WEP.

WPA is a network feature

WPA is an optional wireless network feature. Not all wireless networks use WPA.

Configure the printer for WPA only if the printer's network uses WPA. The printer's WPA settings must match the network's settings.

If the printer's network does not use WPA, then do not configure the printer to use WPA.

If you do not know if your network uses WPA, consult the configuration utility for your computer's NIC card or your network's Wireless Access Point (WAP).

encryption keys

WPA uses encryption keys to encode data. WPA automatically changes the encryption keys after a certain time interval, thus making the wireless network less vulnerable to intrusion.

The method by which WPA generates encryption keys depends on the type of authentication used on the network.

configuring the printer to use WPA

Follow these steps to configure the printer to use WPA:

1. Open the printer's embedded Web server (EWS) (for instructions, click

2. Click the Networking tab.

3. On the Networking page, click the Wireless tab.

here ).

4. Under the Authentication heading, click the Advanced Configuration button.

5. Select Infrastructure, then click Next.

6. Select the network name (SSID) or enter the network name, then click Next.

7. Select one of the following options, then click Next to supply the necessary information depending on the option selected:

❍ EAP/802.1x: Requires the use of an authentication server on your network.

EAP/802.1x is best suited for enterprise networks. After clicking Next, you will supply the server information, select an authentication method, and complete an authentication certificate.

❍ EAP/PSK: Requires that all devices on a network share a pass phrase that is

used to generate encryption keys. After clicking Next, you will supply the pass phrase.

8. Review the configuration summary, then do one of the following:

❍ If the settings are correct, click Finish, then close the EWS.

❍ If the settings are incorrect, click the Back button to return to the necessary

page. Correct the data, click Next until the configuration summary appears, then repeat step 8.

network configuration page

The printer's network configuration page supplies useful information about the printer's network connection.

printing a network configuration page

While the printer is powered on and idle, press the printer's Network button once.

If the printer has just been connected to a network, wait a few minutes before printing the network configuration page to allow the printer to obtain valid settings.

understanding the network configuration page

The network configuration page lists the following information that you may frequently need to know:

general information

General information applies to both Ethernet and wireless networks:

item meaning

The printer's network status:

Status

● Ready: The printer is ready to print.

● Offline: The printer is not connected to a

network.

The type of network the printer is connected to:

● Wired: The printer is connected to an Ethernet

network.

Network Connection Type

URL

Hardware Address

Firmware Version

● Wireless: The printer is connected to a wireless

network.

● Disabled: The printer is not connected to a

network.

The address to use in order to open the printer's

embedded Web server.

The printer's

Media Access Control (MAC) address.

Revision number of the printer's internal software.

This item may be requested by HP Service and Support.

Host Name

IP Address

Subnet Mask

Default Gateway

The printer's host name on the network.

The printer's current

The printer's

subnet mask.

gateway address.

IP address on the network.

How the printer obtained its IP address:

● DHCP

Config Source

DNS Server

mDNS Service Name

● Automatic: AutoIP

● Manual: Static IP address

● BOOTP

The IP address of the printer's domain name server. Not Specified means that no IP address has been set. This setting does not apply to the printer.

The printer's

mDNS service name on the network.

This name is used by Apple Rendezvous to identify the printer on Mac OS X v10.2.3 and higher.

Admin Password

Link Config

Indicates whether the printer's embedded Web server is password protected.

● Set: A password is required.

● Not Set: A password is not required.

The network link configuration:

● 802.11b

● 10T-Full

● 10T-Half

● 100TX-Full

● 100TX-Half

wireless information

Wireless information applies to only wireless networks:

item meaning

The printer's wireless network status:

● Ready: The printer is ready to print.

● Initializing: The connection to the wireless

network is being established.

● Scanning: The printer is searching for the

Wireless Status

network name (SSID) to which it has been configured.

● Disabled: The wireless radio is off and the

printer is connected to an Ethernet network.

Message

● Error: The printer is unable to gain access to an

infrastructure network. For troubleshooting, click here.

A message indicating the status of the printer's wireless connection:

● No signal detected: The printer cannot detect

a signal from a Wireless Access Point (WAP) on an infrastructure network.

● Scanning for SSID: The printer is searching

for the network name ( SSID ) to which it has been configured.

● Authentication in progress: The printer is in

the process of gaining access to the network through authentication.

● Authentication failed: The printer's

authentication settings were not accepted or

recognized by the network.

● Encryption required: The network to which

the printer is trying to gain access requires encryption. The printer's encryption settings must match those of the network.

The communication mode to which the printer is configured.

communication mode

Network Name (SSID)

Signal Strength

● Infrastructure

● Ad hoc

The SSID setting to which the printer is set.

The strength of the 802.11 radio signal the printer is receiving:

● 1 through 5: 5 indicates an excellent signal; 1

indicates a poor signal.

● No Signal: The printer is receiving no radio

signal. For troubleshooting, click here.

● Not applicable: The printer is set to ad hoc

communication mode or the wireless network is disabled.

Access Point HW address

● [blank]: The printer is scanning for an SSID.

The MAC address of the

Wireless Access Point (WAP)

for the printer's network. This setting applies only to

infrastructure networks. Not applicable means that

the printer is set to

ad hoc communication mode.

One of several pre-set frequencies at which 802.11benabled devices communicate in order to reduce interference.

Channel

authentication type

The number of channels available varies by country/ region.

Not applicable means that the wireless network is disabled.

The printer's

● Open System: No authentication is being used.

● Shared Key: The printer is using a WEP key for

authentication setting:

authentication.

● LEAP, PEAP, EAP-TLS, EAP-MD5, and EAP-

TTLS: High-level authentication protocols for enterprise networks.

● EAP-PSK: EAP authentication that uses a Pre-

Shared Key (PSK). Used as part of

WPA for

small networks.

● None: No authentication is in use.

● Other: The network uses another

authentication protocol.

Encryption

● 64-bit WEP: Printer is configured with a five-

character or 10-digit WEP key.

● 128-bit WEP: Printer is configured with a 13-

character or 26-digit WEP key.

● Dynamic: Dynamic encryption is being used

with WEP and/or WPA.

● None: No encryption is being used.

WPA

Total Packets Transmitted

Total Packets Received

Bad Packets Received

Indicates whether may also be known as

Number of

packets sent without error.

WPA is enabled or disabled. WPA

TKIP.

This item may be requested by HP Service and Support.

Number of

packets received without error.

This item may be requested by HP Service and Support.

Number of

packets sent with errors.

This item may be requested by HP Service and Support.

wireless communication problems

Print a network configuration page (for instructions, click here ).

If the network configuration page does not print, verify the following:

● The printer is set up and powered on

● The print cartridges are installed correctly (for instructions, click here )

● The printer is on and the paper tray is loaded

● The printer is free of paper jams

If any of the above are problems, then click

here.

If the network configuration page does print, try the following steps:

check the wireless status light

Look at the printer's wireless status light:

if the wireless status light is... then do this...

Follow these

steps.

Off

Verify the following:

● An Ethernet cable is not connected to

the printer. Connecting an Ethernet cable to the printer automatically turns off the wireless radio. Unplug the cable.

● The printer is plugged in.

wireless status light is on

If the wireless status light is on, try reprinting the document, then look at the printer's wireless communications light:

if the wireless status light... then...

Flashes

The printer's wireless communications feature is operating correctly. Try these

solutions, again.

Does not flash

The wireless radio is functioning but the printer and the computer cannot communicate.

● The printer's network settings do not

match the settings for your network. Follow these steps.

● The computer might be set to the

wrong wireless profile. Follow these

steps.

● A personal software firewall might

block communication between the printer and the computer. Follow these steps.

printer's network settings do not match the settings for the network

The printer's network settings must match those of your network.

printer has the wrong network settings

1. Do one of the following to find the settings for your network:

if the printer's communication mode

is...

Infrastructure network

Ad hoc network

Open the

Point's (WAP) configuration

utility.

Open the configuration utility for the network card installed in your computer.

then...

Wireless Access

2. Compare the network's settings to those that appear on the printer's network configuration page. Note any differences. Possible problems include:

problem solution

The WAP filters hardware addresses (MAC addresses)

One of these settings in the printer might be incorrect:

❍ communication mode

❍ Network Name (SSID)

❍ Channel (Ad hoc networks only)

❍ authentication type

❍ Encryption

❍ WPA (TKIP)

Follow these

steps.

3. Reprint the document.

If the document still does not print, then reset the printer to its factory defaults (for instructions, click

here ) and use the printer software CD to reinstall the printer

software.

computer's wireless card is set to the wrong wireless profile

A wireless profile is a set of network settings unique to a given network. A single wireless card might have several wireless profiles (for example, one for a home network and one for an office network).

Open the configuration utility for the network card installed on your computer and verify that the profile selected is the profile for the printer's network. If not, select the correct profile.

the radio signal is weak

If the printer is printing slowly, then the radio signal might be weak. Look at the network configuration page. If the Signal Strength is 1 or 2, the follow these guidelines.

reducing interference in a wireless network

The following tips will help reduce the chances for interference in a wireless network:

● Keep the wireless devices away from large metal objects, such as filing

cabinets, and other electromagnetic devices, such as microwaves and cordless telephones, as these objects can disrupt radio signals.

● Keep the wireless devices away from large masonry structures and other

building structures as these objects can absorb radio waves and lower signal strength.

● For an infrastructure network, position the WAP in a central location in line of

sight with the wireless devices on the network.

● Keep all wireless devices on the network within range of one another.

a personal software firewall is blocking communication between the printer and the computer

The personal software firewall is a security program that protects a computer from intrusion. However, the personal firewall might block communication between the computer and the printer.

If you cannot communicate with the printer, try disabling the personal firewall. If you are still unable to communicate with the printer, then re-enable the firewall.

If disabling the firewall allows you to communicate with the printer, you might want to assign the printer a static IP address and then re-enable the firewall. To assign the printer a static IP address, see the Network Guide that came with the printer.

the wireless access point filters MAC addresses

MAC filtering is a security feature in which a Wireless Access Point (WAP) is configured with a list of that are allowed to gain access to the network through the WAP.

If the WAP does not have the hardware address of a device attempting to access the network, the WAP denies the device access to the network.

If the WAP filters MAC addresses, then the printer's MAC address must be added to the WAP's list of accepted MAC addresses.

1. Print a network configuration page (for instructions, click

2. Find the printer's hardware address on the network configuration page.

MAC addresses (also called “hardware addresses”) of devices

here ).

3. Open the the WAP's configuration utility, then add the printer's hardware address to the list of accepted MAC addresses.

printer has the wrong network settings

If one of these network settings in the printer is incorrect, you will not be able to communicate with the printer:

● communication mode

● Network Name (SSID)

● Channel (Ad hoc networks only)

● authentication type

● Encryption

● WPA (TKIP)

Follow these steps to correct the printer's network settings:

1. Connect the printer to your network or computer with an Ethernet cable.

2. Open the printer's

embedded Web server (EWS).

3. Click the Networking tab, then click Network Settings under the Configuration heading.

4. Change the printer's settings to match the settings of the network, then click

Finish.

Click the Advanced Configuration button to access advanced authentication and WPA (TKIP) settings.

5. Close the printer's EWS, then disconnect the Ethernet cable from the printer.

replacing print cartridges

Before buying replacement print cartridges, verify the correct part numbers.

The printer can operate with only one print cartridge installed. For more information click

To replace a print cartridge:

here.

1. Load a stack of plain white paper in the In tray.

2. Press the Power button to turn on the printer.

3. Open the printer cover.

4. Lift the print cartridge latch to the open position.

5. Slide the print cartridge out of the print cartridge cradle.

6. Remove the replacement print cartridge from its packaging and carefully

remove the plastic tape.

Caution! Do not touch the print cartridge ink nozzles or copper

contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections. Do not remove the copper strips. They are required electrical contacts.

1. remove plastic tape

7. Hold the print cartridge so that the copper strip is on the bottom and facing toward the printer, then slide the print cartridge into the cradle as shown.

8. Push down on the print cartridge latch until it snaps closed.

9. Close the top cover.

The printer automatically prints a calibration page.

For information on storing print cartridges, click here.

For information on recycling empty print cartridges, click

Warning! Keep both new and used print cartridges out of the reach

of children.

here.

print cartridges

These print cartridges can be used with the printer.

● black print cartridge

● tri-color print cartridge

● photo print cartridge

1. black print cartridge 2. tri-color print cartridge 3. photo print cartridge

Not all print cartridges may be packaged with your printer.

All print cartridges are not available in all countries/regions.

print cartridge selection

printer model print cartridge selection number

black

HP Deskjet 5800 Series

tri-color

photo

For installation instructions, click

For storage instructions, click

For recycling instructions, click

here.

product

number

c6656

c6657

c6658

For print cartridge ink capacity, see the information included in the print cartridge packaging.

For great performance from your HP printer, use only genuine, factory-filled HP print cartridges.

Caution! Damage that is directly attributable to modified or refilled

HP print cartridges is specifically excluded from the HP printer's warranty coverage.

maintaining print cartridges

The following tips will help maintain HP print cartridges and ensure consistent print quality:

● Keep all print cartridges in their sealed packages until they are needed. Print

cartridges should be stored at room temperatures (15-35 degrees C or 59-95 degrees F).

● Do not remove the plastic tape covering the ink nozzles until you are ready to

install the print cartridge in the printer. If the plastic tape has been removed from the print cartridge, do not attempt to reattach it. Reattaching the tape damages the print cartridge.

storing print cartridges

When print cartridges are removed from the printer, store them in a print cartridge protector or an airtight plastic container.

A print cartridge protector comes with the photo print cartridge. If you store the print cartridge in an airtight plastic container, make sure that the ink nozzles face down but are not in contact with the container.

inserting the print cartridge into the print cartridge protector

Slide the print cartridge at a slight angle into the protector, and snap it securely in place.

removing the print cartridge from the print cartridge protector

Press down and back on the top of the protector to release the cartridge. Slide the cartridge out of the protector.

Caution! Do not drop the print cartridge. Dropping the print cartridge

may damage it.

print cartridge recovery

Customers interested in recycling their genuine HP print cartridges can participate in HP's Planet Partner's Program for inkjet cartridges. HP offers this program in more countries/regions than any other inkjet cartridge manufacturer in the world. This program is provided as a free service to HP customers as an environmentally sound solution for these products at end-of-life.

To participate, simply follow the directions provided on HP's Web site at this address: www.hp.com/recycle. This service is not available in all countries/regions. Customers may be asked for their name, phone number, and address.

Because HP's unique recycling processes are very sensitive to material contamination, we cannot take back and recycle cartridges from other manufacturers. The end products of the recycling process are used in the manufacture of new products, and HP must ensure the composition of the material is consistent. To do that, we recycle only HP original cartridges. This program does not extend to refilled cartridges.

Returned cartridges are separated for purification into raw materials for use in other industries to manufacture new products. Examples of products made from recycled HP print cartridge materials include automobile parts, trays used in microchip fabrication processes, copper wire, steel plates, and the precious materials used in electronics. Depending on the model, HP is able to recycle up to 65% of the print cartridge by weight. The remaining parts that cannot be recycled (ink, foam, and composite parts) are disposed of in an environmentally responsible manner.

ink-backup mode

Ink-backup mode allows the printer to operate using only one print cartridge. It is initiated when a print cartridge is removed from the cradle.

For instructions on removing a print cartridge, click here.

ink-backup mode output

Printing in ink-backup mode slows the printer and affects the quality of printouts.

when only this print cartridge is installed...

black print cartridge

tri-color print cartridge

photo print cartridge

It is recommended that you do not use the photo print cartridge for ink-backup mode.

the result is...

Colors are printed as grayscale.

Colors print but black is grayed and is not a true black.

Colors are printed as grayscale, black is grayed and is not a true black.

exiting ink-backup mode

Install two print cartridges in the printer to exit ink-backup mode.

For instructions on installing a print cartridge, click here.

printer is not printing

verify the following

● Printer is connected to the power source.

● Cable connections are secure.

● Printer is turned on.

● Print cartridges are correctly installed.

● Paper or other media is correctly loaded in the In tray.

● Printer's top cover is closed.

● Rear Access Door or optional duplexer is attached.

check the printer lights

The printer lights indicate printer status and alert you to potential problems.

For more information, see printer lights are on or flashing.

check the network connection

If the printer is on a network, there may be a problem with the network connection.

For network troubleshooting, select the type of network the printer is on:

● Ethernet network

● wireless network

check the printer cable connection

If you are using a USB printer cable and the cable is attached to a USB hub, there may be a printing conflict. There are two methods for solving the conflict:

● Attach the printer's USB cable directly to your computer, or

● When printing, do not use other USB devices that are attached to the hub.

if the printer does not turn on

The printer may have drawn too much power.

1. Disconnect the power cord from the electrical outlet.

2. Wait approximately 10 seconds.

3. Reconnect the power cord.

4. Press the Power button to turn on the printer.

If the printer still does not turn on, try the following:

● Plug the printer into another electrical outlet, or

● Plug the printer directly into an electrical outlet rather than into a surge

protector.

if the printer still does not print

Select the topic below that best describes the problem:

● paper jam

● out of paper message

● printer ejects paper

printer lights are on or flashing

what the lights indicate

The printer lights indicate the printer status.

1. network button light 2. cancel button 3. print cartridge status light 4. resume light 5. wireless communications light 6. power light

networking lights are on or flashing

ethernet lights

If the Ethernet lights are on or flashing, click here.

wireless status light

If the wireless status light is on or flashing, click here.

network button

If the networking icon of the Network button is on or flashing, click here.

power light is flashing

the printer is preparing to print

The light stops flashing when the printer has received all data.

resume light is flashing

the printer may be out of paper

1. Place paper in the In tray or the optional lower tray.

2. Press the Resume button on the front of the printer.

there may be a paper jam

Follow these instructions to clear a paper jam.

print cartridge status light is on or flashing

if the light is on and not flashing

Check to see if a print cartridge is low on ink.

If a print cartridge is low on ink, consider

replacing the print cartridge.

If neither print cartridge is low on ink, press the Resume button. If the Print Cartridge Status light remains on, turn off, then turn on the printer.

if the light is on and flashing

Verify that the correct print cartridges are installed.

If you were printing a borderless document when the light started flashing, follow these

Otherwise, follow these steps:

guidelines.

1. Open the printer's top cover, remove the black or photo print cartridge, then close the cover.

2. Do one of the following:

❍ If the light is flashing: Open the top cover, replace the print cartridge you

removed, then remove the tri-color print cartridge. Go to step 3.

❍ If the light is off: There is a problem with the print cartridge you removed.

Go to step 3.

3. Manually clean the print cartridge.

After cleaning the print cartridge, reinsert it into the printer.

If the print cartridge status light continues to flash,

replace the print cartridge.

all lights are flashing

the printer may need to be restarted

1. Press the Power button to turn off the printer, then press the Power button to restart the printer.

Proceed to step 2 if the lights continue to flash.

2. Press the Power button to turn off the printer.

3. Disconnect the printer's power cord from the electrical outlet.

4. Reconnect the printer's power cord to the electrical outlet.

5. Press the Power button to turn on the printer.

ethernet lights

The printer's Ethernet lights indicate the status of the printer's Ethernet connection.

link light

The Link light is solid when the printer is connected to an Ethernet network and powered on.

if the link light is... the printer is...

Connected to an Ethernet network and powered on.

The printer's wireless radio is disabled when a Ethernet cable is connected to the printer.

Off

Not connected to an Ethernet network or powered off.

activity light

The Activity light flashes when the printer is receiving or transmitting data over the Ethernet connection.

if the activity light is... the printer is...

Flashing

Off

Receiving or transmitting data over the Ethernet connection.

Not receiving or transmitting data over the Ethernet connection.

wireless status light

The Wireless Status light indicates the status of the printer's internal wireless communications radio.

if the wireless status light is... the printer is...

Able to receive and transmit data wirelessly.

Off

Is not able to receive and transmit data wirelessly.

Flashing

Receiving data.

network button

Use the printer's Network button to do the following:

● Print a network configuration page (for instructions, click here )

● Reset the printer to its network factory defaults (for instructions, click here )

1. network button

The icon on the Network button illuminates when the printer is connected to:

1. An

2. An active

Ethernet network

wireless network

3. A active wireless connection to a computer or other wireless device

if the icon is... the printer is...

Connected to either an Ethernet network or a wireless network.

Off

Not connected to an Ethernet network or a wireless network.

resetting the printer to the factory default settings

Once the printer is configured for a network, its configuration settings are saved in its memory.

Resetting the printer to its factory default settings will clear all the settings from the printer's memory for your network. This should only be done as a last resort when troubleshooting the printer.

Resetting the printer to its factory default settings may require you to reinstall the printer software. Additionally, you will also have to reconfigure the printer's security settings.

The printer's default settings are:

option default setting

communication mode Ad hoc

Network Name (SSID) [blank]

Encryption None

Wireless Radio On

Follow these steps to reset the printer to the factory default settings:

1. Verify that the printer is powered on.

2. Press and hold down the Power button.

3. While holding down the Power button, press the Cancel button six times.

4. Release the Power button.

wireless networking

For setup information, click one of the following options:

● wireless network basics

● wireless security

● installing the printer on a wireless network

For a description of the printer's wireless feature, click one of the following options:

● wireless status light

● network button

● disabling or restarting the printer's 802.11b radio

● network configuration page

● embedded web server (EWS)

Other information:

● resetting the printer to the factory defaults

● resetting the printer's network name

● troubleshooting

● glossary

wireless networking basics

The printer's built-in wireless communications feature allows you to connect the printer directly to a 802.11b wireless network without the aid of an external print server.

To install the printer on a 802.11b wireless network, follow these

instructions.

802.11b or Wi-Fi

description

802.11b is a wireless communications technology that allows you to connect computers and other devices (such as printers) to each other and the Internet without the use of wires.

802.11b works by radio transmission in the 2.4 Ghz range. Devices communicate at a speed of 11 Mb/s whenever possible. If signal strength is low or interference disrupts data flow, the speed drops to 5.5 Mb/s, 2 Mb/s, or 1 Mb/s.

other 802.11 standards

802.11g and 802.11a are emerging wireless networking technologies that offer more processing speed than 802.11b.

If you have an 802.11g wireless network, it is recommended that you use an

Ethernet cable to connect the printer to the network's Wireless Access Point (WAP) in

order to achieve a processing speed comparable to that of the 802.11g network.

If you have an 802.11a wireless network, you must use an the printer to the network's processing speed comparable to that of the 802.11a network. 802.11a and 802.11b operate on different frequencies, and are, therefore, incompatible.

To connect the printer to an Ethernet network, follow these

Wireless Access Point (WAP) in order to achieve a

Ethernet cable to connect

instructions.

adapters and access points

adapters

While some devices, such as the printer, have built-in 802.11b capability, other devices need an adapter to become 802.11b-enabled.

Examples of common adapters include:

PCMCIA card that plugs into the PCMCIA slot in a laptop.

ISA or PCI card that can be used with a desktop computer.

USB adapter that connects to the USB port on a desktop or laptop computer.

Other types of adapters are available. All adapters come with configuration software that allows you to configure the adapter for your wireless network.

access points

A common variety of wireless network is called an infrastructure network. An infrastructure network requires the use of a

A WAP acts as a central hub for a wireless network or as a router connecting the wireless network to another network (such as the Internet or an Ethernet network). Devices on the network communicate through the WAP.

Wireless Access Point (WAP).

reducing interference in a wireless network

The following tips will help reduce the chances for interference in a wireless network:

● Keep the wireless devices away from large metal objects, such as filing

cabinets, and other electromagnetic devices, such as microwaves and cordless telephones, as these objects can disrupt radio signals.

● Keep the wireless devices away from large masonry structures and other

building structures as these objects can absorb radio waves and lower signal strength.

● For an infrastructure network, position the WAP in a central location in line of

sight with the wireless devices on the network.

● Keep all wireless devices on the network within range of one another.

wireless network examples

To see some examples of wireless networks, click here.

communication modes

There are two types of communication modes for wireless devices:

● infrastructure mode

● ad hoc mode

infrastructure mode

When the printer is set to the infrastructure communication mode, the printer communicates with other devices on the network, whether the devices are wired or wireless, through a Wireless Access Point (WAP). WAPs commonly act as routers or

gateways on small networks.

ad hoc mode

When the printer is set to the ad hoc communication mode, the printer communicates directly with other wireless devices on the network without the use of a (WAP).

wireless network settings

Devices (such as computers and printers) on a wireless network must share the following settings:

wireless profiles

A wireless profile is a set of network settings unique to a given wireless network. A wireless device might have wireless profiles for several wireless networks. In order to use the printer, the computer must be set to the profile for the printer's wireless network.

For example, a laptop that is used both at work and at home, might have one profile for a wireless network at work and another profile for a wireless network at home.

The printer does not support multiple profiles.

For an in-depth explanation of wireless profiles, click here.

Network Name (SSID)

A network name, or “Service Set Identifier (SSID),” identifies a particular wireless network. In order to operate on a network, a device must know the network's network name.

For an in-depth explanation of network names, click here.

network security

The printer offers several options for wireless network security:

● WEP

● authentication

● WPA (TKIP)

Devices on a wireless network must share the same network security settings.

printing

Computers on the network send print jobs directly to the printer, which prints them in the order received.

The printer can accept print jobs sent simultaneously from four users.

installing the printer on a wireless network

To install the printer on a wireless network, you must have the following information:

● The network's network name (SSID)

● The network's communication mode: either infrastructure or ad hoc

● The network's security settings: WEP and the WEP key used, authentication

method, and/or

Caution! It is recommended that the printer and the computers that

use it be on the same subnet. Printer installation across subnets can be problematic depending on the type of router used.

software installation

Follow these steps to install the printer on a wireless network:

1. If necessary, set up the printer hardware.

WPA (TKIP)

For printer hardware setup instructions, see the setup poster that came with the printer.

2. Verify that the printer is powered on.

3. Choose one of the following:

❍ Infrastructure network: Connect an Ethernet cable to an available port on

Wireless Access Point (WAP).

the

❍ Ad hoc network: See the network guide that came with the printer.

4. Connect the Ethernet cable to the Ethernet port on the back of the printer.

This cable connection is temporary. Near the end of the installation process, you will be prompted to remove the Ethernet cable from the printer and the computer or Wireless Access Point. The printer will then use its wireless communications feature to complete the installation.

Connecting the Ethernet cable to the printer temporarily disables the printer's wireless radio. The wireless radio will re-activate once the Ethernet cable is disconnected from the printer.

5. Do one of the following:

if the link light is... then...

Go to step 6.

2 through 4. If the lights are still off,

Off

Repeat steps then verify the following items:

❍ The printer is powered on.

❍ The Wireless Access Point (WAP) is powered on (if

a WAP is used).

❍ All cable connections are secure.

❍ You are using an Ethernet cable.

6. Insert the printer software CD in the computer's CD-ROM drive.

7. Follow the onscreen instructions. On the Connection Type screen, select

Wireless.

8. After the installation has completed, follow the onscreen instructions to print a test page.

connecting the printer to an ethernet network

Follow these steps to connect the printer to an Ethernet network:

1. If necessary, set up the printer hardware.

For printer hardware setup instructions, see the setup poster that came with the printer.

2. Verify that the printer is powered on.

3. Connect the

4. Connect the Ethernet cable to the Ethernet port on the back of the printer.

Ethernet cable to an available port on the network hub or router.

Do not plug the Ethernet cable into a port labeled WAN or Uplink.

The printer's wireless radio is disabled when a Ethernet cable is connected to the printer.

5. Do one of the following:

if the link light is... then...

Off

Go to

step 6.

Repeat steps

2 through 4. If the lights are still off,

then verify the following items:

❍ The printer is powered on.

❍ The network hub or router is powered on.

❍ All cable connections are secure.

❍ You are using an Ethernet cable.

6. Print a network configuration page (for instructions, click

7. Install the

printer software on each computer that will use the printer.

here ).

Caution! It is recommended that the printer and the computers that

use it be on the same subnet. Printer installation across subnets can be problematic depending on the type of router used.

installing the printer software

Before installing the printer software on a networked computer, verify the following items:

● The printer is set up and powered on.

● The network hub, switch, or router is powered on and functioning properly.

● All computers on the network are powered on and connected to the network.

● The printer is installed on the network.

previous installations

If the printer software was previously installed on the computer, you must use the printer software CD to install an Ethernet version of the printer driver on the computer. Follow the steps below. The printer software installation wizard will guide you through the installation process.

Caution! It is recommended that the printer and the computers that

use it be on the same subnet. Printer installation across subnets can be problematic depending on the type of router used.

software installation

Follow these steps to install the printer software on the computer:

1. Close all applications running on the computer.

2. Insert the printer software CD in the computer's CD-ROM drive.

3. Follow the onscreen instructions. On the Connection Type screen, select Wired

Network.

4. After the installation has completed, follow the onscreen instructions to print a test page.

wireless network examples

There are three common configurations for wireless networks:

● Ad hoc

● Infrastructure

● mixed wired and wireless

ad hoc networks

A type of wireless network in which devices directly communicate with each other rather than through a Wireless Access Point (WAP).

For example, a simple ad hoc wireless network might consist of a laptop and a printer communicating directly with one another.

Ad hoc networks are typically small and simple. Performance on these types of networks can degrade if more than six devices are on the network.

infrastructure networks

On an infrastructure network, devices, such as computers and printers, communicate through a Wireless Access Point (WAP). WAPs commonly act as routers or gateways on small networks.

For example, a simple infrastructure wireless network might consist of a laptop and a printer communicating through a WAP.

mixed wired and wireless networks

Wireless devices often exist on a largely wired network.

In this case a WAP is connected to the main network by an Ethernet cable plugged into the WAP's WAN port. The WAP acts as the go-between for the wired devices and the wireless devices. The wired devices communicate with the WAP over the Ethernet cable, while the wireless devices communicate with the WAP over radio waves.

For example, a mixed wired and wireless network may consist of the following:

● Several desktop computers

● A WAP connected to an Ethernet network

● A printer connected wirelessly to the WAP

In order to use the printer, a desktop PC sends a print job over the Ethernet cable to

the WAP. The WAP then wirelessly transmits the print job to the printer.

wireless profiles

A wireless profile is a set of network settings unique to a given wireless network.

Many wireless devices have configuration utilities that allows the device to have wireless profiles for several wireless networks. In order to use the printer, the computer must be set to the profile for the printer's wireless network.

Not all wireless devices support multiple profiles.

The printer only supports one wireless profile.

example

A person uses the same wireless-enabled laptop at work and at home. They have one wireless network at work, and another wireless network at home.

Each network has a unique set of wireless settings. The person creates the following wireless profiles on the laptop:

● at_work: Contains the network settings for the office wireless network

● at_home: Contains the network settings for the home wireless network

wireless network location profile

Office

at_work

● Network name: office

● Communication mode: infrastructure

● Encryption Type: WPA

● Authentication: EAP/PSK

Home

at_home

● Network name: home

● Communication mode: ad hoc

● Encryption Type: WEP

● Authentication: Open System

When the laptop is being used at work, the person must set the wireless profile to at_work in order to connect to the office network.

Conversely, the laptop must be set to the at_home wireless profile when the person is at home and wants to connect the laptop to the home network.

Network Name (SSID)

A network name, or “Service Set Identifier (SSID),” identifies a particular wireless network. In order to operate on a network, a device must know the network's network name.

A wireless network only has one network name.

A given location, such as an office, may have several wireless networks, each with a different network name. Wireless devices use network names to identify overlapping wireless networks.

example

The printer is in an office with two wireless infrastructure networks. Each network has

Wireless Access Point (WAP).

In this example, both wireless networks have the same security settings.

1. network name equals “network_1” 2. network name equals “network_2”

The network name for one wireless network is network_1. The network name for the other wireless network is network_2.

The printer receives signals from both networks, network_1 and network_2.

the printer is configured for network_1

The printer's network name (SSID) setting has been configured for network_1. The printer can only communicate to network_1. In other words, the printer can only accept print jobs from network_1.

the printer communicates with network_1.

the laptop is configured for network_2

The laptop's network name (SSID) settings have been configured for network_2. The laptop is unable to communicate with the printer and cannot send print jobs to the printer.

the laptop cannot communicate with the printer.

the laptop is reconfigured for network_1

The laptop's network name (SSID) settings have been reconfigured for network_1. The laptop is able to communicate with the printer and is ready to send print jobs to network_1.

the laptop and the printer can communicate

printer's 802.11b radio

The printer has an internal 802.11b radio for wireless communication.

how the radio works

The radio broadcasts on the 2.4 Ghz frequency whenever the radio is powered on and enabled.

The radio automatically turns off when the printer is:

● Powered off or unplugged from a power source

● Connected to an active Ethernet network with an Ethernet cable (if the

network becomes inactive, the radio automatically turns on)

USB connections have no effect on the radio's functionality.

To either disable or enable the printer's 802.11b radio, follow these steps.

wireless status light

The printer's wireless status light indicates the status of the printer's 802.11b radio. For a description of the wireless status light, click here.

disabling and enabling the printer's 802.11b radio

Disabling the printer's 802.11b radio turns the radio off. The radio sends no signals even when the printer is powered on.

Enabling the printer's 802.11b radio turns the radio on. The radio sends signals when the printer is powered on and not connected to an active network by an Ethernet cable.

disabling the printer's 802.11b radio

Follow these steps to disable the printer's 802.11b radio:

1. Verify that the printer is powered on and is idle.

2. Press and hold down the Power button.

3. While holding down the Power button, press the Cancel button seven times, then press the Resume button once.

4. Release the Power button.

1. press and hold the power button 2. press the cancel button seven times 3. press the resume button once, then release the power button

enabling the printer's 802.11b radio

Follow these steps to re-enable the printer's 802.11b radio:

1. Verify that the printer is powered on and is idle.

2. Press and hold down the Power button.

3. While holding down the Power button, press the Cancel button seven times.

4. Release the Power button.

1. press and hold the power button 2. press the cancel button seven times, then release the power button

resetting the printer's network name

As part of troubleshooting the printer, you may need to reset the printer's network

name (SSID) setting to one of the following:

● hpsetup

● an unspecified network name

resetting the network name to hpsetup

Follow these steps to reset the printer's network name to hpsetup:

1. Verify that the printer is powered on and is idle.

2. Press and hold down the Network button.

3. While holding down the Network button, press and release the Resume button.

4. Release the Network button.

5. Print a network configuration page (for instructions, click

6. Verify that the network name (item 12 on the list) is set to hpsetup.

If the network name is not hpsetup, then repeat steps

here ).

1 through 6.

resetting the network name to an unspecified SSID

Resetting the printer's network name setting to an unspecified SSID allows the printer to connect to a wireless network that broadcasts its network name and presents the strongest signal to the printer.

To reset the printer's network name setting to an unspecified SSID, reset the printer to its factory defaults (for instructions, click here ).

paper jam

follow these steps

1. Press the Resume button.

2. If you are printing labels, verify that a label did not become detached from the label sheet while passing through the printer.

if the paper jam is not cleared

printer does not have a two-sided printing accessory attached

printer has a two-sided printing accessory attached

printer does not have a two-sided printing accessory attached

1. Push the two latch handles on the printer's Rear Access Door toward each other, then remove the door.

2. Remove the paper jam from the back of the printer, then replace the Rear Access Door.

3. Press the Resume button.

4. Print the document.

printer has a two-sided printing accessory attached

1. Press the buttons on the left and right sides of the Two-Sided Printing Accessory, then remove it from the printer.

2. Remove any paper in the back of the printer.

If the paper jam is cleared, proceed to step 3 below.

If the paper jam is not cleared, proceed to step 1 below.

1. Press the button on top of the Two-Sided Printing Accessory, then lower the access door.

2. Remove any paper from the Two-Sided Printing Accessory, then close the access door.

3. Reinsert the Two-Sided Printing Accessory into the printer until both sides snap into place.

Do not press the buttons on either side of the duplexer when installing it in the printer. Use the buttons only when removing the duplexer from the printer.

4. Press the Resume button.

borderless printing problems

When printing borderless printouts, follow these guidelines:

● Verify that the paper size specified in the Size is drop-down list on the Paper/

Quality tab matches the size of the paper loaded in the In tray.

● Select the appropriate paper type in the Type is drop-down list on the Paper/

Quality tab.

● If printing in grayscale, select High Quality under Print in Grayscale on the

Color tab.

● Do not print borderless documents in ink-backup mode. Always have two print

cartridges installed in the printer.

part of the photograph is faded

fading occurs on the edges of a printout

Verify that photo paper is not curled. If the photo paper is curled, place the paper in a plastic bag and gently bend it the opposite direction of the curl until the paper lies flat. If the problem persists, then use photo paper that is not curled.

For instructions on preventing photo paper from curling, click

here.

fading occurs near the edges of a printout

If fading occurs approximately 1 to 2.5 inches from the edge of a photograph, try the following:

● Install a photo print cartridge in the printer.

● Open the Printer Properties dialog box, select the Paper Type/Quality tab, then

set the Print Quality to Maximum dpi.

● Rotate the image 180 degrees.

streaks appear in a light portion of a printout

If streaks appear in a light portion approximately 2.5 inches from one of the long edges of a photograph, try the following:

● Install a photo print cartridge in the printer.

● Rotate the image 180 degrees.

image is printed at an angle

Follow these steps if the image is printed at an angle:

1. Remove all paper from the In tray.

2. Load the photo paper correctly in the In tray.

3. Verify that the paper guides fit firmly against the media.

4. Follow loading instructions for the media type.

printout has an unwanted border

for most photo paper types

If the printout has an unwanted border, then

calibrate the printer.

for photo paper with a tear-off tab

If the border appears below the tear-off tab, then remove the tab.

If the border appears above the tear-of tab, then

calibrate the printer.

ink smears

Follow these steps if ink smears appear on the back of the printouts, or the paper sticks together.

1. Open the

2. Move the Dry Time slider toward More.

3. Move the Ink Volume slider toward Light.

4. Click OK.

If the problem persists:

1. Remove the borderless printing media, then load plain paper in the In tray.

Advanced Features dialog box.

The colors in the image may become lighter.

2. Press and hold down the Print Cancel button until the printer starts printing a self-test page, then release the button.

3. Repeat step 2 until the self-test has no ink smears on the back of the paper.

paper/quality tab

The Paper/Quality tab allows you to set these options:

1. Print Task Quick Sets: See

2. Use Different Paper For: See

3. Size is: Size of paper used.

4. Borderless Printing: See

5. Custom: See

6. Source is: Select the tray from which you want to print. Select Upper Tray to print from the printer's In tray.

7. Type is: Type of paper used.

8. Minimize Margins: Select to print closer to the bottom edge of the page. This feature may cause ink to smear on certain paper types.

9. Borderless Auto Fit: Select to fit the printed image across the entire page when printing a

setting a custom paper size.

borderless document on certain paper types.

print task quick sets.

printing a cover page.

borderless printing.

10. Print Quality: There are five print quality options: FastDraft, Fast Normal,

Normal, Best, and Maximum dpi. As print quality increases from FastDraft to Maximum dpi, the quality of the printed image improves and the print speed

decreases. FastDraft uses the least amount of ink. Maximum dpi mode uses the most amount of ink and requires a large amount of disk space.

11. hp Digital Photography: See printing digital photographs.

12. Printing Tips: Printing ideas.

print task quick sets

Use print task quick sets to print with or save print settings you use often.

For example, if you frequently print envelopes, you can create a print task that contains the paper size, print quality, and orientation setting you normally use for envelopes. After creating the print task, simply select it when printing envelopes rather that setting each of the print settings separately.

Create your own print task or use the specially designed print tasks available in the

Print Task Quick Sets drop-down list.

using a print task quick set

Follow these steps to use a print task quick set:

1. Open the

2. Select the print task you want to use from the drop-down list.

Printer Properties dialog box.

3. Click OK.

To restore default print settings, select Default Print Settings from the Print Task Quick Sets drop-down list, and click OK.

creating a print task quick set

Follow these steps to create a print task quick set:

1. Open the

Printer Properties dialog box.

2. Select the options you want to include in the new print task.

3. Enter a name for the new print task in the Print Task Quick Sets drop-down list, then click Save.

The print task quick set is added to the drop-down list.

If you add more options to the print task, you must rename the print task, then click OK.

deleting a print task quick set

Follow these steps to delete a print task quick set:

1. Open the Printer Properties dialog box.

2. Select the print task you want to delete from the drop-down list, then click

Delete.

Some print task quick sets cannot be deleted.

print settings

The printer is controlled by software installed on your computer. Use the printer software, known as the printer driver, to change the print settings for a document.

To change the print settings, open the Printer Properties dialog box.

displaying the printer properties dialog box

Follow these steps to display the Printer Properties dialog box:

1. Open the file you want to print.

2. Click File > Print, then select Properties. The Printer Properties dialog box appears.

The path to the Printer Properties dialog box may vary depending on the software program.

using the printer properties dialog box

The Printer Properties dialog box has several tools that make it easy to use.

buttons and menus

The Printer Properties dialog box has the following features:

1. Tabs: Click a tab to see its contents.

2. Print Task Quick Sets: See

print task quick sets.

3. Preview: Shows how changes to the print settings affect the printout.

4. Buttons:

❍ OK: Saves and applies changes.

❍ Cancel: Closes the dialog box without saving the new settings.

❍ Help: Offers instructions for using the What's This? help feature.

An Apply button may also appear. The Apply button saves changes to the settings without closing the dialog box.

To find more information about options on each tab screen, point to an option and click the right mouse button to display the What's

This? dialog box. Click What's This? to view more information about

the selected item.

tabs

● paper/quality tab

● finishing tab

● effects tab

● basics tab

● color tab

Printer features, and instructions on how to use them, are subject to change. This document was released for publishing before all of the printer features were determined.

printing a cover page

The Use Different Paper For feature prints the first page of a multi-page document on a different paper-type than is used for the rest of the document.

Follow these steps to print with the Use Different Paper For feature:

1. Follow the appropriate instructions for loading paper:

is the

Paper tray being used...

Yes

For instructions on loading a specific paper-type, click appropriate paper-type.

2. Open the

250-Sheet Plain

Load the paper for the first page in the

tray, then load plain paper in the lower

tray.

Load the paper for the bulk of the document in the In tray, then load the paper for the first page on top of the paper stack in the In tray.

Printer Properties dialog box.

then...

here, then select the

3. Click the Use Different Paper For checkbox.

4. Select the paper-type and paper size for the first page.

5. Select Upper in the Paper Tray box.

6. Click the Other Pages tab.

7. Select Upper or Lower in the Paper Tray box.

8. Select any other desired print settings, then click Print.

Do not print the document in reverse order (last page first).

250-sheet plain paper tray accessory

The 250-sheet Plain Paper Tray Accessory expands the paper capacity of your printer to 400 sheets. It is useful for high-volume printing and for occasions when you want to use the In tray for special media such as letterhead paper, but still have plain paper readily available.

If the 250-Sheet Plain Paper Tray Accessory is not included with your printer, it may be purchased separately from an authorized HP dealer.

The 250-Sheet Plain Paper Tray Accessory is not available in all countries/regions.

For information about the 250-Sheet Plain Paper Tray Accessory, select one of the topics below:

● installing the 250-sheet plain paper tray accessory

● accessory description

● setting the paper size

● loading the lower tray

installing the 250-sheet plain paper tray accessory

Follow these steps to install the 250-Sheet Plain Paper Tray Accessory:

1. Turn off the printer.

2. Select a location for the printer and place the 250-Sheet Plain Paper Tray Accessory in this location.

3. Carefully lift the printer and orient it above the paper tray.

4. Gently place the printer on top of the paper tray.

using the 250-sheet plain paper tray accessory

accessory description

The 250-Sheet Plain Paper Tray Accessory has two parts.

1. base 2. lower tray

The lower tray has three size adjusters.

1. paper width guide 2. paper width fence 3. paper length guide

When changing the paper size in the paper tray, you must set all

three paper guides.

setting the paper size

When changing the paper size in the paper tray, all three paper guides must be set to the correct setting.

Follow these steps to set the paper size:

1. Remove the lower tray from the base.

2. Slide the paper width guide until the arrow is even with the correct setting.

1. align the arrows

To print on legal-sized paper, set the paper width guide to LTR.

3. Set the paper width fence by carefully inserting it into the appropriate sized slot.

1. tilt the fence forward. 2. insert the fence into the appropriate slots 3. tilt

HP Deskjet 5850 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

user's guide

notices

notices and acknowledgements

terms and conventions

accessibility

special features

wired ethernet networking

ethernet basics

networking glossary

wired equivalent privacy (WEP)

embedded web server (EWS)

wireless security

authentication

Wi-Fi Protected Access (WPA)

network configuration page

wireless communication problems

replacing print cartridges

print cartridges

maintaining print cartridges

print cartridge recovery

ink-backup mode

printer is not printing

printer lights are on or flashing

ethernet lights

wireless status light

network button

resetting the printer to the factory default settings

wireless networking

wireless networking basics

installing the printer on a wireless network

connecting the printer to an ethernet network

installing the printer software

wireless network examples

wireless profiles

Network Name (SSID)

printer's 802.11b radio

resetting the printer's network name

paper jam

borderless printing problems

paper/quality tab

print task quick sets

print settings

printing a cover page

250-sheet plain paper tray accessory