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without the prior written
consent of Hewlett-Packard
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Version 6: March 19, 2009
Warranty
The information contained in
this document is subject to
change without notice.
Hewlett-Packard makes
no warranty of any kind
with regard to this
material, including, but
not limited to, the implied
warranties of
merchantability and
fitness for a particular
purpose.
Hewlett-Packard shall not be
liable for errors contained
herein or for incidental or
consequential damages in
connection with the furnishing,
performance, or use of this
material.
WARNING
The procedures described in
this manual are to be
performed by HP-qualified
service personnel only.
Electrical Shock Hazard
Serious shock hazard leading
to death or injury may result if
you do not take the following
precautions:
- Ensure that the ac power
outlet (mains) has a protective
earth (ground) terminal.
- Disconnect the Printer fr om the
power source prior to
performing any maintenance.
- Prevent water or any other
liquids from running onto
electrical components or
circ uits , or through openings in
the enclosure.
Electrostatic Discharge
Refer to the beginning of
Chapter 4of this manual, for
precautions you should take to
prevent damage to the Printer
circuits from electrostatic
discharge.
WARNING
The Warning symbol calls
attention to a procedure,
practice, or the like, which, if
not correctly performed or
adhered to, could result in
personal injury. Do not
proceed beyond a Warning
symbol until the indicated
conditions are fully understood
and met.
CAUTION
The Caution symbol calls
attention to an operating
procedure , practi ce, or the lik e,
which, if not correctly
performed or adhered to , could
result in damage to or
destruction of part or all of the
product. Do not proceed
beyond a Caution symbol until
the indicated conditions are
fully understood and met.
Content Management Department,
Barcelona Division,
Hewlett-Packard Espanola, S.A.
Avda. Graells, 501
08190 Sant Cugat del Valles
Spain
Safety Symbols
General definitions of safety
symbols are given immediately
after the table of contents.
Table of Contents1
1 Troubleshooting
2 System Error Codes
3 Service Tests and Utilities
4 Service Calibrations
5 Parts and Diagrams
6 Removal and Installation
7 Preventive Maintenance
For info rmation about Using this Manual, please refer to the next page.
HP Designjet T Series — Service Manual-1
Table of Contents
Using this Manual
Purpose
This Service Manual contains information necessary to test, calibrate and
service:
HP designjet T1100 Printer 24 inch (Model Q6683A)
HP designjet T1100 Printer 44 inch (Model Q6687A)
HP designjet T1100ps Printer 24 inch (Model Q6684A)
HP designjet T1100ps Printer 44 inch (Model Q6688A)
HP designjet T610 Printer 24 inch (Model Q6711A)
HP designjet T610 Printer 44 inch (Model Q6712A)
HP designjet T1120 Printer 24 inch (Model CK837A)
HP designjet T1120 Printer 44 inch (Model CK839A)
HP designjet T1120ps Printer 24 inch (Model CK838A)
HP designjet T1120ps Printer 44 inch (Model CK840A)
For information about using these printers, refer to the corresponding User
and Q
uick Ref erence Guides.
Readership
The procedur es de sc r ibed in this Se rvi ce Manual ar e to be perfor med b y HP
Certi fied service personnel only.
Part Numbers
Part Numbers for Printer options, accessories and service parts are located
Chapter 5 Parts and Diagrams on page 5-1.
in
Conventions
Any text that uses the blue underlined format (except this one) is a link that
directs you to the page number of the reference. If you are viewing the
document as a pdf, you can click on that link to be taken there directly.
-2HP Designjet T Series — Service Manual
Troubleshooting1
Using the Front Panel 1-3
General Troubleshooting 1-4
Introduction 1-4
Troubleshooting System Error Codes 1-4
Performing a Service Test on a failed Assembly 1-4
Performing the Necessary Service Calibrations 1-4
The Front Panel is blank 1-5
Solving Print Quality Problems 1-5
The Printer does n ot Power ON 1-5
The Printer Continuously Rejects Printheads 1-5
Cover Sensors are not Working 1-5
The Line Sensor ha s Problems Detecting Media 1-5
Banding at variable extreme environmental conditions 1-6
Worm marks on HP Coated media with light area fills 1-6
Solving Media-Handling Problems 1-7
Print quality troubleshooting 1-9
Print Quality Troubleshooting Actions 1-9
The Servi ce Image Quality Diagnostic Print 1-9
Reading the Diagnostic Print Results 1-11
Diagnostic Part 1: Printhead Reliability 1-11
Diagnostic Part 2: Printhead Alignment 1-12
Diagnostic Part 3: Printheads & Paper Advance 1-13
The Advanced Diagnostic Prints 1-15
Reading the Advanced diagnostic Print Results 1-16
Troubleshooting Print Quality Problems 1-24
Print Quality General Advice 1-24
Horizontal Lines Across the Image (Banding) 1-25
Lines are Missing, Too Thin, or Too Thick 1-26
Problems with Stepped Lines 1-27
Lines are Printed Double or in Wrong Colors 1-27
Lines are discontinuous 1-28
Lines are Blurred (Ink Bleeds from Lines) 1-28
Problems with Graininess 1-29
Paper is not Flat 1-29
Ink marks on the paper 1-30
Horizontal smears on the front of coated paper 1-31
Ink marks on the back of the paper 1-31
Problems with the Edges of objects 1-32
Stepped or not sharp 1-32
Darker than expected 1-32
Black and white prints do not look neutral 1-32
Horizontal lines at the end of a c u t sheet print 1-32
Verti cal lines of different colors 1-32
White spots on the print 1-33
1
HP Designjet T Series — Service Manual1-1
Problems with Color Accuracy 1-33
Output Only Contains a Partial Print 1-34
Problems with Image Clipping 1-34
Some objects are missing from the printed image 1-35
A PDF file is clipped or objects are missing 1-35
Print Quality Troubleshooting Wizard 1-35
Ink Supplies Troubleshooting 1-39
Introduction to ink supplies 1-39
What are Ink Supplies? 1-39
Ink Cartridges 1-39
Available Ink Cartridges 1-40
Printheads 1-40
Available Printheads 1-41
General Information About the Ink Supplies 1-41
General Precautions When Handling Ink Supplies 1-41
When Should You Replace the Ink Supplies? 1-42
Ink Cartridge Levels, Information, and Replacement 1-42
Ink Cartridge Le vels 1-42
“View Ink Levels” Direct Access Key 1-42
“View Ink Levels” from the ink menu 1-42
Obtaining Ink Cartridge Information 1-42
The printer consumes more gray ink ink than M, C, or Y 1-44
Changing an Ink Cartridge 1-44
Printhead Information, Replacement and Alignment 1-46
Obtaining Printhead Information 1-46
Changing a Printhead 1-47
Aligning Printheads 1-49
Reinsert Printheads Procedure 1-49
Image Quality Maintenance Procedure 1-49
Scanning errors during alignment 1-50
Ink Cartridge and Printhead Status Messages 1-50
You Cannot Insert the Ink Cartridge Into the Printer 1-53
You Cannot Insert the Printhead Into the Printer 1-53
The front panel says to reset or replace a printhead 1-53
Maintaining and Cleaning the Pr intheads 1-54
Clean the printheads 1-54
Flex Contacts Cleaning Tool 1-55
HP Designjet T Series — Service Manual1-2
Using the Front Panel
Below is a diagram of the front panel.
Using the Front Panel
View Loaded Paper
Unload Paper
Key Function
Arrow Keys
Use the Arrow keys to scroll through a menu or toggle between YES or
NO wh
Cancel
Use the Cancel key to abort or stop a procedure or reject test results.
OK
Use the OK key to select a menu option.
Power
Use the Power key to turn the printer ON and OFF.
Menu
Use the Menu key to enter the main menu.
Back
Use the Back key to go back to the previous menu or reject test results.
View Ink Levels
Form Feed and Cut
en prompted.
Up and Down
Cancel
OK
Power
Menu
Back
Service Key Combinations
Diagnostic mode
With the printer OFF, press and hold the UP and OK k e y s. While holding
the Up and OK k
printer. Hold all three keys un til the Power key stops flashing, usually
about 5 seconds.
eys down, press and hold the Power key to tur n on the
Service Menu (Service Engineers Only)
From the main menu, press and hold the Up and Cancel keys.
Service Menu (For users)
From the main menu, press and hold the Down and Cancel keys.
HP Designjet T Series — Service Manual1-3
Troubleshooting
General Troubleshooting
Introduction
This chapter will guide you through the relevant steps to take when
troubleshooting the printer.
Troubleshooting System Error Codes
Chapter 2 System Error Codes on page 2-1 contains a list of system error
codes and their respective descriptions and recommended corrective
ons. Only try one recommended action at a time and c heck if the error
acti
code has disappeared.
If you have an error code which is not documented in this Service Manual or
yo
u have an error which you cannot resolve, then report the error to the HP
Response Center or the nearest HP Support Office. When reporting the
error, have the following information ready:
Model and Serial Number of the printer.
Which firmware revision the printer is using (See Note below). Check
firmware in Utilities / Statistics / Code rev.
The complete error number (See Note below).
The Service Configuration Print.
The Current configuration sheet.
Which software application the customer is using (name, version, etc.).
When reporting the System Error Code, make sur e that you
supply the full Error Code and the firmware version.
Without this information, HP Support Personnel cannot help
you.
Performing a Service Test on a failed Assembly
If possible, always perform a Service Test on the component/assembly that
you are about to replace, just to make sure that is the component/assembly
that has failed.
If the test on that component/assembly passes, you should
NOT replace it.
For inf ormation on the Service Tests and how to use them see Chapter 3
Service Tests and Utilities on page 3-1.
Performing the Necessary Service Calibrations
Is the printer calibrated correctly after replacing a component? For
information on the Serv ice Calibrati ons and how to use them s ee
Service Calibrations on page 4-1.
Remember that certain Calibrations are required even if an
Assembly has been disassembled to gain access to another
Assembly or Component.
Chapter 4
1-4HP Designjet T Series — Service Manual
Solving Print Quality Problems
Whenever a Print Quality problem appears, it is ad visable to print the
Diagnostic Pr int to help di agnose the problem. The Di agnos ti c Pr int w ill he lp
you differ entiate between po ssible prin thead err ors and other pr oblems such
as incorrect front-panel selection, driver or RIP configuratio n or mechanical
problems.
The Front Panel is blank
1 See What to do if the Front Panel is blank on page 2-3.
The Printer does not Power ON
1 Check that the power cord is connected correctly to the Printer and to the
Power Socket.
heck that the Power Switch on the BACK of the Printer is in the ON
2 C
position.
3 Chec
4 C
k to see the LED on the Front Panel Power Switch are On.
heck that the Front-Panel Cable is correctly connected to the Electronics
Module. Also make sure that the Front-P anel cable is not damaged.
General Troubleshooting
eplace the Power Supply Unit. See Starwheel Assembly on page 6-208.
5 R
The Printer Continuously Rejects Printheads
1 Clean the flex contacts on the Pr inthead and in the Carr iage Ass embly using
the Carriage Interconnect Wiper and try again. See
Tool on page 3-20.
2 If A
LL the Printheads are r ejec ted (the status mes sage on the Fr ont Panel does
NOT sho w "OK" for ALL the Printheads) then perfor m the Elec tronic Module
Test. See
3. Electronics Module on page 3-21.
Cover Sensors are not Working
1 Perform the Sensors Test. See 5. Sensors on page 3-31.
heck if the cable for the faulty sensor is not damaged and is connected
2 C
correctly.
eplace the faulty Sensor.
3 R
The Line Sensor has Problems Detecting Media
1 Check the type of media that is being u sed since the Line sensor may have
problems detecting transparent media or some types of Non-HP media. Try
loading white HP media in to the Print er and chec k if the Line sensor detects
it.
he Line Sensor is not calibrated correctly. Perform the Line Sensor
2 T
Calibration. See
Line Sensor Calibration on page 4-15.
Flex Contacts Cleaning
he Line Sensor is damaged or faulty. Replace the Line Sensor. See Line
3 T
Sensor (T1120/T1120ps) on page 6-157.
HP Designjet T Series — Service Manual1-5
Troubleshooting
Troubleshooting Media Jams/Printhead Crashes
The failure modes "media jam" and "head crash" are grouped together
because in many cases a media jam causes the media to lift up into the
Carriage path and cause a Printhead cr ash, thus causing many media jam
failures to be reported as head crashes.
d the media jam occur when loading media?
1 Di
If the client has had media jams, it is common for pieces of media to get
stuck in the media path. Clear the media path.
When clearing a media jam, sometimes media is stuck in
the paper path. To clear this, you must lift the Media Lever
and insert thicker media into the paper path to push out the
media that is still stuck there.
2 Is the customer using non-HP media?
The use of non-HP media can easily be the cause of media jams and
head crashes (es pecially head crashes because HP media is specially
formulated to a vo id cockle , one of the primary caus es of head cr ashes). If
the media is not HP approved, advise the cust omer t o us e HP media and
check to see if the problem is now solved.
Banding at variable extreme environmental conditions
Since the Accuracy Calibration has been done at normal environmental
conditions, printing in extreme en vironment al conditions will cause banding
because the advance of the Media Advance Roller does not correspond to
the same conditions that the calibration was done in. To solve the problem,
try the following:
Pe rfor m the Acc u rac y Calibr ati on in the new en v i r onmental conditi ons (R ef er
User’s Guide).
the
to
Worm marks on HP Coated media with light area fills
Light bands (S-shaped) in P aper axis direction where light area fills are
printed, causing unacceptable Image Quality defect.
Print the Service Configuration Print and check if the le vel of Humidity is
very low (below 30%). Increasing humidity may help in reducing the
severity of the problem.
The media is causing t h e problem and NOT the Printer. Do
not attempt to try and replace Printer parts to solve this
problem.
1-6HP Designjet T Series — Service Manual
The Media Basket was damaged during printer setup
The Media Basket was damaged during printer setup
1 There are three plastic parts that could br eak during printer installation and
need replacing.
2 Check the parts table and graphics in P
service parts you must order. See
3 Replace the component. See
Solving Media-Handling Problems
The Front Panel indicates that media is misaligned or incorrectly positi oned
Roll media
The roll may be loaded the wrong way. The paper should load over the
roll toward you.
Check that the paper is correctly loaded onto the spindle.
The paper may be loaded at an angle. The right-hand edge must be
aligned with the blue line on the Print Platen.
With 24 inch printers, ensure that the paper is wrapped
tightly on the roll. This is a very important step to remember
because if this is not done, the media may be loaded at an
angle, causing the media to be rejected.
Check that the Right Spindle Holder (rewinder included) is properly
attached and screwed to the printer.
For 44 inch printers, the Rewinder, locate
(rewinder included), should maintain proper back tension. If the Right
Spindle Holder (re winder included) is misaligned or not properly
attached to the printer, the Rewinder will not function properly.
For a gra phic of a properly installed Rewinder, see
and Rewinder (T1120/T1120ps) on page 6-87. To further diagnose
problems with the Rewinder, see
arts and Diagrams to identify what
Printer Support on page 5-2.
Bin Assembly on page 6-10.
d on the Right Spindle Holder
Right Spindle Holder
6. Rewinder on page 3-34.
Sheet media
Always load sheet media using the Rear Input Tray. Do NOT load the
media as you would load roll media.
It must be loaded with the right-hand edge against the blue line on the
Print Platen.
The media may be crumpled or warped or may have irregular edges.
If hand-cut media is used, the edges may not form a right-angle or they
may be rough. If possible, hand-cut media should not be used. Only
purchased sheet media should be used in the Printer.
If you have problems with paper jams, check that the Overdrive is not
obstructed by bits of paper or using the Turn Drive Ro ller Service Utility.
1. Turn Drive Roller on page 3-58.
See
Check that the Ri ght Spindle Holder (r ew inder incl uded) is prope rly attac hed
and screwed to the printer.
For 44 inch printers, the Rewinder, located on the Right Spindle Holder
e
winder included), shoul d main tain proper back tension. If the Right
(r
HP Designjet T Series — Service Manual1-7
The Media Basket was damaged during printer setup
Spindle Holder (re winder inc luded) is misaligned or not proper ly attached to
the printer, the Rewinder will not function properly.
To further di agnose problems with the Rewinder, See
3-34.
6. Rewinder on page
HP Designjet T Series — Service Manual1-8
Print quality troubleshooting
Print Quality Troubleshooting Actions
For some Print Quality problems, a Call Agent can try and
troubleshoot the Printer by requesting the Customer to
perform certain actions. Using this process, most problems
can resolved without the need of an on-site visit.
Use the Print Quality Troubleshooting Wizard to help
customers with their print quality or color problems. For
information about how to use the Print Quality
Troubleshooting Wizard, see Print Quality Troubleshooting Wizard
on page 1-35.
When faced with a Print Quality problem, perform the follo wing actions in
order to resolve the problem:
1 Printer Configuration:
Check that the paper type loaded cor res ponds to the paper type s elected
in the front panel and in the software. You can verify the paper type
selected through the Front Panel (Main Menu/Paper menu/View loaded
paper).
Make sure that the correct Print Quality settings are used for different
Select the correct media type thr ough the front panel when loading it.
Make sure that HP or HP-approved media is being used.
4 Perform the Printhead Alignment (Main Menu/Image Quality Maintenance/
lign Printheads), using the same paper type with which you were
A
experiencing unacceptable image quality, if feasible (some paper types are
not suitable for Printhead Alignment).
heck if the latest version of the firmware is
5 C
firmware revision .
The Service Image Quality Diagnostic Print
What is the Service Image Quality Diagnostic Print?
The Printer contains an internal Image Quality Test which helps you to
diagno
Diagnostic Print is available in the following options:
1 Image Q
detail the possible source of any image quality defects. It is accessible
through the Service Utility Menu.
se the possible source of any image quality defects. The Service IQ
u
ality Service Best Plot. This plot helps you to diagnose in more
installed. If not, install the latest
HP Designjet T Series — Service Manual1-9
Print quality troubleshooting
The Image Quality Service Best Plot uses the Best Print Mode and is divided
in to three parts as follows:
Diagnostic Part 1: Printhead Reliability Test. The purpose of this test is to
identify which Printh ead is faulty.
Diagnostic Part 2: Printhead Alignment Te st . T his test is de signed to chec k
any color-to-color and bi-directional misalignment the printer may have.
Diagnostic Part 3: Printheads and Paper Advance test. This test is
designed to check w hether the Printheads and the Media Advance
Mechanism are working correctly.
2 Image Qu
Quality Service Best Plot but uses the Normal Print Mode.
3 Advanced Diagnostic Plot.
defects that we could find in the Image Quality Service plot. For more
information, see
Considerations for Printing the Diagnostic Print
he IQ Diagnostic Print prints in A3 and B sizes so you must have media
1 T
lo
aded (roll or sheet) that is this size or larger.
2 Use the same type of media that the cust omer was using when they found
the image q
3 If the customer is using non-HP media and after the Image Quality T est you
till have the same image quality problems, change to genuine HP media
s
and repeat the Image Quality Test.
If you do see problems with the Image Quality Test, continue with the
Ad
vanced Diagnostic procedures w hich will help you diagnose the pr oble m .
Printing the Diagnostic Print
1 In the
ality Service Normal Plot. This plot is the same as the Image
These tests provide mor e information of the IQ
The Advanced Diagnostic Prints on page 1-15.
uality problem.
Service Utilities submenu, scroll to “Diagnostic Print” and press OK.
2 You will be given three options. Use the Arrow keys to make the selection
and press the OK key to start printing the required Diagnostic Print or to
enter the Advanced Diagnosti cs menu.
3 If you selected the Advanced Diagnostics Prints in the previous step, use the
Arrow keys to make the required selection Paper Advance, Printhead
HP Designjet T Series — Service Manual1-10
Print quality troubleshooting
Alignment Diagnostic , Nozzle Health, For ce Drop Detecti on or Print Banding
Plot, and press the Enter key to start printing.
4 Make sure media is loaded, the Media Lever is lowered and that the Ink
System is cor rec tl y installed . Pr es s the OK ke y t o print the Di agnosti c Pr int or
press Back/Cancel to exit without printing the Diagnostic Print.
5 The selected Diagnostic Print will now be printed.
Reading the Diagnostic Print Results
Diagnostic Part 1: Printhead Reliability
The Nozzle Print Test test is designed to check if the Printhead nozzles print
corr
ectly.
The nozzles check (top of the plot) is printed in a one-pass full swath mode.
Th
e diagnostics test prints out every single nozzle of each Printhead without
applying an error hiding or alignment algorithm.
For each Printhead, you can see both the adjacent and the consecutive
nozz
les.
If any nozzles are not printing correctly they will be shown on the right of
each Printhead Nozzle test. Ther e i s a ser ies o f number ed s tepped diagonal
lines. If one or more of the nozzles are clogged, malfunctioning or mispositioned, you will see that the stepped lines are broken or misdirected in
one or more places.
HP Designjet T Series — Service Manual1-11
Print quality troubleshooting
Below, the stepped lines highlighted in yellow are broken. When the line is
completely broken, this means the nozzle is out.
Below, the stepped lines highlighted in yellow are misdirected. When the
line is misdirected, this means the nozzle is malfunctioning or out of
position.
On the left of each Printhead Nozzle test, there is a series of horizontal
raight lines. If one or more nozzles are misdirected there will be unequal
st
spaces between the corresponding lines.
Corrective Action
If the printer has nozzle defects , y o u can s
The printer can automatically compensate for nozzle defects, so there is no
need to replace the Pr inthead.
The method of improving Nozzle Defects is to:
1 Recover the Printheads, using the Front Panel Main Menu/Image Quality
Main
tenance/Clean Printheads option.
2 Reprint the Printhead Nozzles Test Plot to verify that the defective nozzles
ve been corrected.
ha
3 If the problem continues, replace the defective Printhead.
agnostic Part 2: Printhead Alignment
Di
This test is designed to check any color-to-color and bi-directional
misali
gnment the printer may have.
till get perfect print quality results.
HP Designjet T Series — Service Manual1-12
Print quality troubleshooting
1 If the Printer is experiencing horizontal misalignment problems, the
Alignment Test will show something like this:
2 If the Printer is e xper ienc ing vertical misalignment problems , the Ali gnment
Test will show something like this:
3 If the Printer is experiencing bi-directional misalignment problems, the
Alignment Test will show something like this:
Corrective Action
Perform the Printhead Alignment (Main Menu/Image Quality Maintenance/
Al
ign Printheads), using the same paper type with which you were
experiencing unacceptable image quality, if feasible (some paper types are
not suitable for Printhead Alignment).
Diagnostic Part 3: Printheads & Paper Advance
This test is designed to c heck w hether the Pr intheads and the P ape r Adv ance
anism are wor king corr ectl y. This part of the Image Quality Test should
Mech
NOT be used to check for color consistency or accuracy.
HP Designjet T Series — Service Manual1-13
Print quality troubleshooting
Banding
If the Printer is experiencing a banding pr oble m, you will see repetitive
horizontal bands within the printed image.
Darker horizontal bands or lines repeated along the vertical band (from
top to bottom at the same distance).
Whiter horizontal bands or lines along the vertical band (from top to
bottom at the same distance).
The plot is printed in Best or Normal mode (according to the menu option
se
lected) with Err or Hiding ON. T he top band has 100% ink density patches
while the bottom band has 50% ink density patches.
Troubleshooting Banding Problems
If banding does
Printhead problem. In this case, try the following:
1
Check that the appropriate print quality settings are being used (refer to the
User’s Guide for more information)
2 Recover the printheads using the option through the Front Panel (Main
Menu/Image Quality Maintenance/Clean Printheads). Reprint the
Diagnostic Print or the pr int file and if the pr oblem persists , replace the f aulty
Printhead.
If banding does o
Advance problem :
NOT occur in ALL the colors, then it is more than likely a
.
ccur in ALL the colors, then it is more than likely a Paper
If the bands are light, it means that the paper has advanced too much.
If the bands are dark, it means that the paper hasn’t advanced enough.
HP Designjet T Series — Service Manual1-14
Print quality troubleshooting
In high quality modes, graininess in ALL colors can indicate problems
either with alignment or Paper Advance.
Corrective Action
In order to solve problems that result in banding, try the following:
heck that the appropriate print quality settings are being used (re fer to the
1 C
User’s Guide for more information).
2 Chec
3 If
4 P
k that the loaded media is the same type as selected in the printer. You
can verify the media type selected through the F ront Panel (Main Menu/
Paper menu/View loaded paper).
the customer is using low quality paper, try recommending better quality
paper (preferably HP paper). Printer performance can only be guaranteed
by using recommended papers.
erform the Paper Advance Calibration using the same type of paper that
will be used f or the final print (Main Menu/Image Quality Maintenance/
Paper Advance Calibration/Calibrate Paper Advance).
If there is white point banding in o
cannot be fix ed using the Pr inthead r ecov eri es, in s ome cases using the for ce
a drop detection option can f i x this issue . See
1-24.
nly one color band and the problem
Force Drop Detection on page
No Printing Defects Found in the Diagnostic Print
If all the test patterns from the Diagnostic Print are correct and you still
e
xperience Image Quality problems, you can use the following procedures
to resolve the problem.
Reading the Advanced diagnostic Print Results
Printhead Alignment
Nozzle Health
Force Drop Detection
The Advanced Diagnostic Prints
What are the Advanced Diagnostic Prints?
Advanced Diagnostic Plot.
defects found in the Image Quality Service plot.
The Adva
Visual Media Advanced Diagnostic. Used to check advance reliability.
Printhead Alignment Diagnostic. Used to check pen alignment reliability.
Visual Nozzle health Diagnostic. Used to check nozzle health reliability.
Force Drop Detection . Used to reset the nozzle health historic data base
nced Diagnostic Plot is divided into the following parts:
and force new drop detection.
These tests provide mor e information of the IQ
HP Designjet T Series — Service Manual1-15
Print quality troubleshooting
Printi ng the Advanced Diagnostics Print
1 In the Service Utilities submenu, scroll to “Diagnostic Print” and pr ess OK.
2 Y ou w ill be giv en thr ee options . Us e the Arrow ke y s to select the A d vanced
Diagnostics menu.
3 From the displayed options, use the Arrow keys to make th e required
selection Paper Advance, Printhead Al ignment Diagnostic, Nozzle Health,
Force Drop Detection or Print Banding Plot, and press the OK key to start
printing.
4 Make sure media is loaded, the Media Lever is lowered and that the Ink
System is cor rec tl y installed . Pr es s the OK ke y t o print the Di agnosti c Pr int or
press Back/Cancel to exit without printing the Diagnostic Print.
5 The selected Advanced Diagnostic Print will now be printed and, if
necessary, automatically scanne d.
Reading the Advanced diagnostic Print Results
Paper Advance
This plot helps you to visually check any
You use it to pr ecisely measure the media adv ance er ror with a one dot r ow
accuracy, and to verify the stability of the media advance.
alignment problems of the printer.
HP Designjet T Series — Service Manual1-16
Print quality troubleshooting
The whitest vertical line should be positioned in the 0 offset column with
minor variatio ns between +2 and -2 columns. If the offset is not positioned
on the 0 column or between +2 and - 2 col umns and the whitest vertical
varies greatly, the printer requires
Image Quality Maintenance/Paper Advance C
Advance).
It is very important to verify that the loaded media is the
same media type as selected in the front panel. You can
verify the media type selected through the Front Panel (Main
Menu/Paper menu/View loaded paper). The wrong type of
paper selected will produce an offset error in the Paper
Advance.
Paper Advance Calibration (Main Menu/
alibration/Calibrate Paper
HP Designjet T Series — Service Manual1-17
Print quality troubleshooting
The following plot shows correct media advance, there is a straight white
line positioned close t o the 0 column for the majority of the points.
HP Designjet T Series — Service Manual1-18
Print quality troubleshooting
The follo wing plot show s a bad media ad v ance , ther e is a str aight w hite line
positioned clo se to the -6 colu mn, ins tead of the 0 column for the major ity of
the points.
Corrective Action
To fix Paper Advance problems, try the following:
1 Check the Paper Advance Calibration Status. This can be done by going to
Main Menu/P
displays the Paper Advance Calibration status. There are three status
messages:
aper/View Loaded Paper. At the bottom, the Front Panel
DEFAULT. The paper loaded is recognized as HP paper, which is
already optimized and calibrated for the printer. Do Not calibrate the
Paper Advance for this paper.
RECOMMENDED. The paper loaded is NOT recognized as HP paper,
and Paper Advance values have NOT been customized for this paper
type. In this case, calibrate the Paper Advance from the user menu.
OK. This indicates that the paper loaded has been calibrated be fore. If
the printer continue s to ha ve banding and grainine ss pr oblems , calibr ate
the Paper Advanc e from the user menu.
Whenever the printer's firmware is upgraded, the paper
advance c alibration values will be reset to factory default.
HP Designjet T Series — Service Manual1-19
Print quality troubleshooting
2 To calibrate the Paper Advance from the user menu, go to Main Menu/
It is very important to verify that the loaded media is the
same media type as selected in the front panel. You can
verify the media type selected through the Front Panel (Main
Menu/Paper menu/View loaded paper). The wrong type of
paper selected will produce an offset error in the Paper
Advance.
Some paper types are not suitable for Paper Advance
Calibration. Do NOT use colored papers or transparent
materials such as translucent bond, clear film, matte film,
tracing paper, or vellum.
Paper Advance calibr ation from the user menu will only calibrate the Paper
Advance for the paper type loaded in the printer at that moment.
3 If Calibrate Paper Adv ance has mo stly solved the problem, try Adjust Paper
dvance to fine tune the Paper Advance (Main Menu/Image Quality
A
Maintenance/Paper Advance Calibration/Adjust Paper Advance).
Select the per centage of change from -100% to 100%. To correct light
, dec
banding
percentage.
he Paper Advance calibration from the service menu will calibrate the
4 T
P
aper Advance for ALL paper types. This action is recommended when:
rease the percentage. To correct dark banding, increase the
The Paper Advance calibration from the user menu does NOT solve the
problem.
The Paper Advance problems affect ALL paper types.
The procedure for P aper Advance Calibration from the service menu is
docu
mented in Chapter 5, Service Calibrations. See
Calibration on page 4-6.
Paper Advance
Printhead Alignment
To ensure you obtain meaningful results, use the s am e type
of media that the customer was using when they
encountered the image quality problem.
This plot helps you to visually check any alignment problems of the printer.
You use it to precisely measure the alignment error with a 3 dot row
accuracy. For the printer to be considered correctly aligned, the results must
be within ±3 dot row.
HP Designjet T Series — Service Manual1-20
Print quality troubleshooting
The illustration shows the complete Printhead Alignment that identifies each
of the specific alignment test results covered.
a
b
c
d
e
The Printhead Alignment Diagno stic pr int sho ws the f ollo w ing di agnosti c tes t
results:
a Line Sensor Calibration
b Pen to Pen Align
c Carriage thetaZ
d Bidirectional align (high)
e Bidirectional align (Low)
or tests a, b, and c, the order of the color band is:
F
For tests e and f, the order of the color band is:
Once the printer has correctly printed and scanned the Printhead Alignme nt
Diagnostic print , the F r ont P anel displa ys the r esults. T he top ro w displa ys the
printhead, and the left column displays the test.
HP Designjet T Series — Service Manual1-21
Print quality troubleshooting
The results are seperated onto two scree ns. U se the Arrow keys to di splay
the second resul t s screen.
Any printhead w ith a test r esult containing a number that is not wi thin the ±3
dot row range i s mi sali gne d .
The mK printhead is used as a reference to test the other
printheads. If all the printheads fail the Pen to P en tests, it is
the mK printhead that is misaligned.
Reading the Printhead Alignment Diagnostic Print
The following plot shows correct printhead alignment for all patterns. The
cl
ear band is in the center of the pattern.
The following plot shows bad printhead alignment. The clear band is not in
the center of the pattern.
Corrective Action
If any of the printheads are misaligned beyond the ±3 dot row range,
perform a Printhead Alignment. See
Aligning Printheads on page 3-14.
If a Printhead Alignment does not correct the problem, replace the bad
printhead.
HP Designjet T Series — Service Manual1-22
Print quality troubleshooting
If the customer is using non-HP media and after the Image
Quality Test you still have the same image quality problems,
change to genuine HP media and repeat the Image Quality
Test. The best alignment calib ration is obtained using HP
Photo Paper.
Nozzle Health
The print contains three separate parts.
a
bc
a The Variable Frequency Nozzle health plot with odd/even nozzles
separation. This is used to detect misdirected nozzles, weak nozzles, or
nozzles not working correctly at all frequencies.
b Inspector measuring tool test plot.
Test b should NOT be used by Service Engineers.
c Nozzle Print Test which is als o part of the Image Quality Service P lot.
This test is designed to check that the Printhead nozzles print correctly.
The test prints out e very single nozzle of each Printhead. No er ror hiding
or Printhead Alignment algor ithm is applied. For each Printhead, you can
see both the adjacent and the consecutive nozzles.
This is what you would see in the No
zzle Print Test part if there are
nozzles not printing correctly:
1 On the right of each Printhead Nozzle test, there is a series of numbered
tepped diagonal lines. If one or more of the nozzles are malfuncti oning or
s
mis-positioned, you will see that the stepped lines are broken or misdirected
in one or more places.
n the left of each Pr inthead Nozzle test, there is a series of horizontal
2 O
s
traight lines. If one or more nozzles are misdirected there will be unequal
spaces between the corresponding lines.
Corrective Action for Nozzle Defects
If the printer has nozzle defects, it do
es not mean that you will not get
perfect print quality results. The printer has automatic procedures to hide
many nozzle defects.
ecover the Printheads using the option through the Front Panel (Main
1 R
men
u/Image quality maintenance/clean printheads).
HP Designjet T Series — Service Manual1-23
2 Reprint the Nozzle Print test to check that the defective nozzles have been
corrected.
3 If the problem continues, replace the defective Printhead.
Force Drop Detection
If the N
one color that cannot be fixed with a printhead recovery, you can use this
option to resolve the problem by resetting the nozzle health data base so
that all nozzles are assumed to be correct.
Once the nozzle health data base has been reset drop detection is forced.
The normal cause of this white point banding in
incorrect detection of failed nozzles by the drop detector.
ozzle Print Test plot has persistent white point banding in only
Troubleshooting Print Quality Problems
Print Quality General Advice
o achieve the best performance from the printer, only genuine HP
1 T
accessories and supplies should be used.
2 Mak
e sure that the paper type selected in the Front Panel is the same as
the paper type loaded into the Printer.
Print quality troubleshooting
a single color is the
3 Mak
4 Chec
5 C
e sure to use the most appropriate print quality settings for your
purposes. A lower print quality is likely to be seen if the print quality slider
has been moved to the Speed end of the scale, or the custom quality level
set to Fast.
k that the environmental conditions (temperature, humidity) are within
the temperature/humidity range as specified for the Printer (refer to the
User’s Guide for more information).
heck that the ink cartridges and printheads have not exceeded their
expiration dates.
HP Designjet T Series — Service Manual1-24
Print quality troubleshooting
Horizontal Lines Across the Image (Banding)
Description of problem
When you look at the image you have pr
acros s the image. Shown be low is an example of what y ou might see if you
have this problem:
inted, there are horizontal lines
Corrective Action
1 Check that the paper type loaded corr es ponds to the paper ty pe s elect ed in
front panel and in the software. You can verify the paper type selected
the
through the Front Panel (Main Menu/Paper menu/View loaded paper).
heck that the appropriate print quality settings are being used (re fer to the
2 C
U
ser’s Guide for more information) and reprint the image. In some cases
print quality problems can be resolved by selecting a higher print quality
level.
int the Service Image Diagnostics Print, and clean any printheads that
3 Pr
need c
leaning. Reprint the job in case the problem has been solved
4 Check the paper advance calibration status. If the status is PENDING,
perform the Paper Advance Calibration (Main Menu/Image Quality
Maintenance/Paper Advance Calibration/Calibrate Paper Advance).
fter calibration reprint the job.
5 A
6 Watc h the printe r carri age when it r eac hes the end of its s w ath. If ther e is an
une
xpected delay, this may cause the banding.
This delay is possibly the result of the following:
.
The user is performing tasks with other appli cations while pr inting
(particularly image processing applications). These applications are
using too many computer resources, and the computer cannot effectively
process the print job.
The file to be printed is complex, and the computer does not have the
capacity to print such complex files.
HP Designjet T Series — Service Manual1-25
Print quality troubleshooting
If printing over a LAN, it is possible that the LAN is too slow to meet the
requirements of the print job.
If this is the case, the following corrective measures can be taken:
1 Do not use the computer while printing. Close applications that use a large
amount o
2 Convert the f ile PDF. Formats like PDF require less resources to print, which
ma
Lines are Missing, Too Thin, or Too Thick
Description of problem
Shown below is an example o f w hat you might s
f computer resources.
y solve your banding problem.
ee if you have this problem:
Corrective Action
1 Check that the paper type loaded corr es ponds to the paper ty pe s elect ed in
front panel and in the software. You can verify the paper type selected
the
through the Front Panel (Main Menu/Paper menu/View loaded paper).
heck that the appropriate print quality settings are being used (re fer to the
2 C
U
ser’s Guide for mor e inf ormation). Select the c u stom print q uality options in
the Print dialog, and if you are using best quality and glossy paper, try
turning on the Maximum detail option. Reprint the job in case the problem
has been solved.
3 If the r
4 C
5 C
6 U
esolution of the image is greater than the printing resolution, a loss of
line q
uality may be seen. You can find the Max. Application Resolution
option in the Windows driver dialog's Advanced tab, under Document
Options > Printer Features. Reprint the job in case the problem has been
solved.
heck the Printhead alignment status. If the status is PENDING, perform the
heck the paper advance calibration status. If the status is PENDING,
per
form the paper advance calibration (Main Menu/Image Quality
Maintenance/Paper Advance Calibration/Calibrate Paper Advance). After
calibration reprint the job.
se Part 3 of the Image Quality Diagnostic Print, check if there are a
si
gnificant amount of nozzles out in the color that is actually c aus i ng the
problem (if see yo u a problem w ith the Black color in the cus tomer print , then
only check the Black printhead in the Image Quality Diagnostic Print). If
there is a significant amount of nozzles out then replace the defective
Printhead.
HP Designjet T Series — Service Manual1-26
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