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HP 14 Laptop PC (Intel)
HP 14g Laptop PC
HP 14q Laptop PC
Maintenance and Service Guide
© Copyright 2017, 2018 HP Development
Company, L.P.
AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies.
The following applies to HP systems with Intel Skylake or next-generation silicon chip-based system shipping with Windows 7 or Windows 10 Pro systems downgraded to Windows 7 Professional: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. For more information about Microsoft’s support, please see Microsoft’s Support Lifecycle FAQ at https://support.microsoft.com/lifecycle
In accordance with Microsoft’s support policy, HP does not support the Windows 8 or Windows 7 operating system on products con gured with Intel and AMD 7th generation and forward processors or provide any Windows 8 or Windows 7 drivers on http://www.support.hp.com.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Third Edition: April 2018
Second Edition: August 2017
First Edition: April 2017
Document Part Number: 924970-003
Product notice
This guide describes features that are common to most models. Some features may not be available on your computer.
Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows functionality. See http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase.
For any further information or to request a full refund of the computer, please contact your local point of sale (the seller).
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits de ned by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... |
1 |
2 Getting to know your computer ...................................................................................................................... |
7 |
Right side ............................................................................................................................................................... |
7 |
Left side ................................................................................................................................................................. |
8 |
Display .................................................................................................................................................................... |
9 |
Keyboard area ...................................................................................................................................................... |
10 |
TouchPad ........................................................................................................................................... |
10 |
Lights ................................................................................................................................................. |
11 |
Button ................................................................................................................................................ |
12 |
Special keys ....................................................................................................................................... |
13 |
Action keys ........................................................................................................................................ |
14 |
Bottom ................................................................................................................................................................. |
15 |
Labels ................................................................................................................................................................... |
16 |
3 Illustrated parts catalog .............................................................................................................................. |
17 |
Computer major components .............................................................................................................................. |
17 |
Display assembly subcomponents ...................................................................................................................... |
21 |
Mass storage devices ........................................................................................................................................... |
23 |
Cables ................................................................................................................................................................... |
24 |
Miscellaneous parts ............................................................................................................................................. |
25 |
4 Removal and replacement procedures preliminary requirements .................................................................... |
27 |
Tools required ...................................................................................................................................................... |
27 |
Service considerations ......................................................................................................................................... |
27 |
Plastic parts ....................................................................................................................................... |
27 |
Cables and connectors ...................................................................................................................... |
27 |
Drive handling ................................................................................................................................... |
28 |
Grounding guidelines ........................................................................................................................................... |
28 |
Electrostatic discharge damage ........................................................................................................ |
28 |
Packaging and transporting guidelines .......................................................................... |
29 |
Workstation guidelines ................................................................................ |
29 |
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. |
31 |
Component replacement procedures .................................................................................................................. |
31 |
Battery ............................................................................................................................................... |
32 |
v
Optical drive ....................................................................................................................................... |
34 |
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... |
37 |
Component replacement procedures .................................................................................................................. |
37 |
Display subcomponents (bezel, panel, camera) ............................................................................... |
37 |
Bottom cover ..................................................................................................................................... |
41 |
WLAN module .................................................................................................................................... |
43 |
Memory module ................................................................................................................................ |
45 |
Hard drive .......................................................................................................................................... |
47 |
M.2 solid-state drive adapter bracket ............................................................................................... |
50 |
Solid-state drive (SSD) ...................................................................................................................... |
51 |
Fan ..................................................................................................................................................... |
52 |
TouchPad button board ..................................................................................................................... |
54 |
Heat sink assembly ........................................................................................................................... |
55 |
Speakers ............................................................................................................................................ |
59 |
USB board .......................................................................................................................................... |
61 |
System board .................................................................................................................................... |
62 |
RTC battery ........................................................................................................................................ |
65 |
Display assembly ............................................................................................................................... |
66 |
Power connector cable ...................................................................................................................... |
75 |
Power button board .......................................................................................................................... |
76 |
Top cover/keyboard ........................................................................................................................... |
77 |
7 Using Setup Utility (BIOS) ............................................................................................................................. |
79 |
Starting Setup Utility (BIOS) ................................................................................................................................ |
79 |
Updating Setup Utility (BIOS) .............................................................................................................................. |
79 |
Determining the BIOS version ........................................................................................................... |
79 |
Downloading a BIOS update .............................................................................................................. |
80 |
8 Backing up, restoring, and recovering ........................................................................................................... |
81 |
Creating recovery media and backups ................................................................................................................ |
81 |
Creating HP Recovery media (select products only) ......................................................................... |
81 |
Using Windows tools ........................................................................................................................................... |
82 |
Restore and recovery ........................................................................................................................................... |
83 |
Recovering using HP Recovery Manager ........................................................................................... |
83 |
What you need to know before you get started ............................................................. |
83 |
Using the HP Recovery partition (select products only) ................................................. |
84 |
Using HP Recovery media to recover .............................................................................. |
84 |
Changing the computer boot order ................................................................................ |
85 |
Removing the HP Recovery partition (select products only) ......................................... |
85 |
vi
9 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... |
87 |
|
|
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... |
87 |
10 |
p c cat ons ............................................................................................................................................ |
89 |
|
Computer speci cations ...................................................................................................................................... |
89 |
|
35.6-cm (14.0-in) display speci cations ............................................................................................................. |
90 |
|
Hard drive speci cations ..................................................................................................................................... |
91 |
|
M.2 solid-state drive speci cations .................................................................................................................... |
92 |
|
DVD±RW SuperMulti DL Drive speci cations ....................................................................................................... |
93 |
11 |
Power cord set requirements ...................................................................................................................... |
95 |
|
Requirements for all countries ............................................................................................................................ |
95 |
|
Requirements for speci c countries and regions ................................................................................................ |
96 |
12 |
Recycling .................................................................................................................................................. |
99 |
Index ........................................................................................................................................................... |
101 |
|
vii
viii
1Product description
Category |
Description |
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Product name |
HP 14 Laptop PC (Intel) |
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* Model numbers: 14-bs0xx, 14-bs1xx, 14-bs2xx, 14-bs5xx, 14-bs6xx |
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HP 14g Laptop PC |
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* Model numbers: 14g-br0xx, 14g-br1xx, 14g-br2xx |
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HP 14q Laptop PC |
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* Model numbers: 14q-bu0xx, 14q-bu1xx, 14q-bu2xx |
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HP 14t Laptop PC |
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* Model number: 14t-bs000, 14t-bs100, 14t-bs200 |
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Processor |
8th generation Intel® Core™ processors |
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Intel Core i5-8250U (1.6-GHz, turbo up to 3.4 GHz, 6-MB L3 cache, 2400-MHz, quad, 15W) |
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7th generation Intel Core processors |
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Intel Core i7-7500U (2.7-GHz, turbo up to 3.5 GHz, 4-MB L3 cache, 2133-MHz, dual, 15W) |
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Intel Core i5-7200U (2.5-GHz, turbo up to 3.1 GHz, 3-MB L3 cache, 2133-MHz, dual, 15W) |
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Intel Core i3-7020U (2.3-GHz, 3-MB L3 cache, 2133-MHz, dual, 15W) |
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6th generation Intel Core processors |
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Intel Core i3-6006U (2.0-GHz, 3-MB L3 cache, 2133-MHz, dual, 15W) |
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Intel Pentium® and Celeron® processors |
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Intel Pentium Silver N5000 (1.1-GHz, turbo up to 2.7 GHz, 4-MB L2 cache, 2400-MHz, quad, 6W) |
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Intel Pentium N3710 (1.6-GHz, turbo up to 2.56 GHz, 2-MB L2 cache, 1600-MHz, quad, 6W) |
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Intel Celeron N4000 (1.1-GHz, turbo up to 2.6 GHz, 4-MB L2 cache, 2400-MHz, dual, 6W) |
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Intel Celeron N3350 (1.1-GHz, turbo up to 2.4 GHz, 2-MB L2 cache, 1866-MHz, dual, 6W) |
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Intel Celeron N3060 (1.6-GHz, turbo up to 2.48 GHz, 2-MB L2 cache, 1600-MHz, dual, 6W) |
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Graphics |
Internal graphics |
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Intel UHD Graphics 620 (8th generation Intel Core processors) |
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Intel UHD Graphics 605 (Intel Pentium Silver N5000 processor) |
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Intel UHD Graphics 600 (Intel Celeron N4000 processor) |
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Intel HD Graphics 620 (7th generation Intel Core processors) |
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Intel HD Graphics 520 (6th generation Intel Core processors) |
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Intel HD Graphics 500 (Intel Celeron N3350 processor) |
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Intel HD Graphics 405 (Intel Pentium N3710 processor) |
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1
Category |
Description |
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Intel HD Graphics 400 (Intel Celeron N3060 processor) |
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Switchable discrete graphics (Intel Core processors) |
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AMD Radeon™ M520 R17M-M1-30 with 4096 MB of dedicated video memory |
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AMD Radeon M520 R17M-M1-30 with 2048 MB of dedicated video memory |
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Support HD Decode, DX12, and HDMI |
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Panel |
35.6-cm (14.0-in), high-de nition (HD), white light-emitting diode (WLED), SVA, BrightView |
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(1366×768) display, slim-flat 3.0 mm, eDP; typical brightness: 220 nits |
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35.6-cm (14.0-in), high-de nition (HD), white light-emitting diode (WLED), SVA, Anti glare |
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(1366×768) display, slim-flat 3.0 mm, eDP; typical brightness: 220 nits |
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35.6-cm (14.0-in), full high-de nition (FHD), white light-emitting diode (WLED), SVA, Anti glare |
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(1920×1080) display, slim-flat 3.0 mm, eDP; typical brightness: 220 nits |
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35.6-cm (14.0-in), full high-de nition (FHD), white light-emitting diode (WLED), SVA, BrightView |
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(1920×1080) display, slim-flat 3.0 mm, eDP; typical brightness: 220 nits |
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35.6-cm (14.0-in), full high-de nition (FHD), white light-emitting diode (WLED), UWVA, Anti glare |
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(1920×1080) display, slim-flat 3.0 mm, eDP; typical brightness: 220 nits |
|
|
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35.6-cm (14.0-in), full high-de nition (FHD), white light-emitting diode (WLED), UWVA, BrightView |
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(1920×1080) display, slim-flat 3.0 mm, eDP; typical brightness: 220 nits |
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Memory |
Two non-customer-accessible/upgradable memory module slots (Intel Core processors): |
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|
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Supports up to 16 GB of system RAM in the following con gurations |
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|
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DDR4-2133 dual channel support (7th generation Intel Core processors) |
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DDR4-2400 dual channel support (8th generation Intel Core processors) |
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● 16384-MB total system memory (8192×2) |
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● 12288-MB total system memory (8192×1) + (4096×1) |
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● 8192-MB total system memory (8192×1) or (4096×2) |
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● 6144-MB total system memory (4096×1) + (2048×1) |
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● 4096-MB total system memory (4096×1) |
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One non-customer-accessible/upgradable memory module slot (Pentium/Celeron processors): |
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Supports up to 8 GB of DDR4-2400 single channel support (Intel Pentium Silver N5000, Celeron |
|
N4000 processors) in the following con gurations |
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|
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● 8192-MB total system memory (8192×1) |
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● 4096-MB total system memory (4096×1) |
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Supports up to 8 GB of DDR3L-1600 single channel support (Intel Pentium 3710, Celeron N3350/ |
|
N3060 processors) in the following con gurations |
|
|
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● 8192-MB total system memory (8192×1) |
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● 4096-MB total system memory (4096×1) |
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● 2048-MB total system memory (2048×1) (Intel Pentium 3710, Celeron N3350/N3060 |
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processors only) |
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|
Hard drives |
Supports 6.35-cm (2.5-in) SATA hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) thicknesses |
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2Chapter 1 Product description
Category |
Description |
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||
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Support for SSD + HDD (Intel Core processors only) |
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Support for m.2 SATA SSD (not supported on Pentium/Celeron) |
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Single hard drive con urat ons |
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● |
1-TB, 5400 rpm, 9.5 mm or 7.0 mm |
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● |
500-GB, 5400 rpm, 7.0-mm |
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M.2 SATA-3 con |
urat ons (value) (not for 8th generation Intel Core or Celeron N3350 processors): |
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● |
256 GB |
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● |
128 GB |
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M.2 SATA-3 con |
urat ons (TLC): |
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● |
512 GB |
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● |
256 GB |
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● |
128 GB |
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Dual storage con |
urat ons (Intel Core processors only): |
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● |
256 GB Value SSD + 1 TB HDD |
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● |
128 GB Value SSD + 1 TB HDD |
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eMMC con urat on |
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● |
128 GB |
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● |
64 GB |
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32 GB |
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Optical drive |
Fixed, serial ATA, 9.0-mm tray load |
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DVD+/-RW Double-Layer writer |
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Supports zero power optical drive |
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Supports M-disc |
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Supports con guration without optical drive |
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Camera/ mic |
HP TrueVision HD camera - activity LED, USB 2.0, HD BSI sensor, f2.0, 720p by 30 frames per second |
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HP Camera – VGA camera, indicator LED, USB 2.0, f2.4, 480p by 30 frames per second |
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Single digital microphone |
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Supports HP Noise Cancellation |
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Supports WDR (Wide Dynamic Range) |
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Audio |
Dual speakers |
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HP Audio Control |
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Ethernet |
Integrated 10/100/1000 network interface card (NIC) |
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Wireless Network |
Integrated wireless options with single antenna (M.2/PCIe): |
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Compatible with |
iracast-certi ed devices |
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3
Category |
Description |
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Support for the following WLAN formats: |
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● |
Realtek RTL 8188EE 802.11 bgn 1x1 WiFi Adapter |
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● |
Realtek RTL8723DE 802.11 bgn 1x1 WiFi + BT 4.2 Combo Adapter |
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● |
Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter |
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● |
Intel Dual Band Wireless-AC 9461 802.11 AC 1x1 WiFi + BT5 Combo Adapter (non-vPro) (MU- |
|
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MIMO supported) |
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Integrated wireless options with dual antennas (M.2/PCIe): |
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Compatible with iracast-certi ed devices |
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Support for the following WLAN formats: |
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● |
Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo (non-vPro) |
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● |
Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro) |
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External media card |
HP Multi-Format Digital Media Reader |
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Support SD/SDHC/SDXC |
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Push-pull insertion/removal |
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Internal Card |
One M.2 slot for SSD |
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One M.2 slot for WLAN |
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Ports |
VGA (Dsub 15 pin) supporting 1920 ×1200 @ 60Hz |
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HDMI version 1.4b supporting 1920×1080 @ 60Hz |
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Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video |
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RJ-45 (Ethernet) |
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USB 3.0 (2 ports; left side) |
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USB 2.0 (1 right side) |
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AC Smart Pin adapter plug |
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Headphone/line out and microphone/line in combo jack |
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Keyboard/pointing devices |
Full-size textured, island style keyboard |
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TouchPad with multi-touch gestures enabled |
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TouchPad taps enabled by default |
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TouchPad supports Modern Trackpad Gestures |
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Power |
AC adapters |
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65-W EM |
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65-W (models with discrete graphics only) |
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45-W (models with UMA graphics only) |
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1 meter power cord |
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Batteries |
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4-cell, 41-Whr Li-ion battery |
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4Chapter 1 Product description
Category |
Description |
|
|
|
3-cell, 31-Whr Li-ion battery |
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Security |
fTPM 2.0 |
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Kensington Security Lock |
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Operating system |
Preinstalled |
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Windows 10 |
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Windows 10 Professional |
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For Developed Market (ML): |
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Windows 10 Home ML |
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Windows 10 Home Plus ML |
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Windows 10 Home Value NB ML Compact |
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Windows 10 Home Entry NB ML Compact |
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For Emerging Market (EM/SL): |
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Windows 10 Home EM/SL |
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Windows 10 Home Plus EM/SL |
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Windows 10 Home Value NB EM/SL |
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Windows 10 Home Value NB Select Geo EM/SL |
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Windows 10 Home Entry NB EM/SL Compact |
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Windows 10 Home EM/SL 64 Indonesia PPP |
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Windows 10 Home Plus EM/SL 64 Indonesia PPP |
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Windows 10 Home Value EM/SL 64 Indonesia PPP |
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Windows 10 Home EM/SL 64 APAC PPP |
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Windows 10 Home Plus EM/SL 64 APAC PPP |
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Windows 10 Home Value EM/SL 64 APAC PPP |
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For China Market: |
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CPPP Windows 10 Home High End China Language Edition |
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CPPP Windows 10 Home China Language Edition |
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For APJ SEAP Market (EM/SL): |
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SEAP Windows 10 Home EM/SL |
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SEAP Windows 10 Home Plus |
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SEAP Windows 10 Home Plus |
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SEAP Windows 10 Home Value Notebook |
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Ubuntu Standard |
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FreeDOS 2.0 |
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Service |
End-user replaceable parts |
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5
Category |
Description |
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|
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AC adapter |
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Battery |
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Optical drive |
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|
6Chapter 1 Product description
2Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where they're located, and how they work.
Right side
Component |
|
Description |
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(1) |
Power light |
● |
On: The computer is on. |
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|
● |
Blinking: The computer is in the Sleep state, a power-saving state. The |
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computer shuts o power to the display and other unneeded components. |
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|
● |
The computer is o or in Hibernation. Hibernation is a power-saving state |
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that uses the least amount of power. |
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(2) |
Drive light |
● |
Blinking white: The hard drive is being accessed. |
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(3) |
Memory card reader |
Reads optional memory cards that enable you to store, manage, share, or access |
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information. |
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To insert a card: |
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1. |
Hold the card label-side up, with connectors facing the computer. |
|
|
2. |
Insert the card into the memory card reader, and then press in on the card until |
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it is rmly seated. |
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To remove a card: |
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|
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▲ |
Pull the card out of the memory card reader. |
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(4) |
USB 2.0 port |
Connects a USB device, such as a cell phone, camera, activity tracker, or |
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smartwatch, and provides data transfer. |
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(5) |
Optical drive (select |
Depending on your computer model, reads an optical disc or reads and writes to an |
|
|
products only) |
optical disc. |
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|
(6) |
Optical drive eject button |
Releases the optical drive disc tray. |
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(select products only) |
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(7) |
Security cable slot |
Attaches an optional security cable to the computer. |
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|
|
NOTE: The security cable is designed to act as a deterrent, but it may not prevent |
|
|
|
the computer from being mishandled or stolen. |
|
|
|
|
|
Right side |
7 |
Left side
Component |
|
Description |
|
|
|
|
|
(1) |
Power connector |
Connects an AC adapter. |
|
|
|
|
|
(2) |
AC adapter and battery light |
● |
White: The AC adapter is connected and the battery is fully charged. |
|
|
● |
Blinking white: The AC adapter is disconnected and the battery has reached a |
|
|
|
low battery level. |
|
|
● |
Amber: The AC adapter is connected and the battery is charging. |
|
|
● |
The battery is not charging. |
|
|
|
|
|
|
(3) |
Vent |
Enables airflow to cool internal components. |
|
|
|
|
NOTE: The computer fan starts up automatically to cool internal components and |
||
|
|
prevent overheating. It is normal for the internal fan to cycle on and o during |
||
|
|
routine operation. |
|
|
|
|
|
|
|
(4) |
External monitor port |
Connects an external VGA monitor or projector. |
|
|
|
(select products only) |
|
|
|
|
|
|
|
|
(5) |
RJ-45 (network) jack/status |
Connects a network cable. |
|
|
|
lights |
● |
White: The network is connected. |
|
|
|
|
||
|
|
● |
Amber: Activity is occurring on the network. |
|
|
|
|
|
|
(6) |
HDMI port |
Connects an optional video or audio device, such as a high-de |
nition television, any |
|
|
|
compatible digital or audio component, or a high-speed igh- |
e nition Multimedia |
|
|
|
Interface (HDMI) device. |
|
|
|
|
|
||
(7) |
USB 3.x SuperSpeed ports |
Connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch, |
||
|
(2) |
and provide high-speed data transfer. |
|
|
(8)Audio-out (headphone)/ Audio-in (microphone) combo jack
Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.
To access this guide:
▲Select the Start button, select HP Help and Support, and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer speakers are disabled.
8Chapter 2 Getting to know your computer
Display
Component |
Description |
|
|
|
|
(1) |
WLAN antennas* |
Send and receive wireless signals to communicate with wireless local area networks |
|
|
(WLANs). |
|
|
|
(2) |
Camera light |
On: One or more cameras are in use. |
|
|
|
(3) |
Camera |
Allows you to video chat, record video, and record still images. Some cameras also |
|
|
allow a facial recognition logon to Windows, instead of a password logon. |
|
|
NOTE: Camera functions vary depending on the camera hardware and software |
|
|
installed on your product. |
|
|
|
(4) |
Internal microphone |
Records sound. |
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
▲Select the Start button, select HP Help and Support, and then select HP Documentation.
Display 9
Keyboard area
TouchPad
Component |
|
Description |
|
|
|
(1) |
TouchPad zone |
Reads your nger gestures to move the pointer or activate items on the screen. |
|
|
|
(2) |
Left TouchPad button |
Functions like the left button on an external mouse. |
|
|
|
(3) |
Right TouchPad button |
Functions like the right button on an external mouse. |
|
|
|
10 Chapter 2 Getting to know your computer
Lights
Component |
|
Description |
|
|
|
|
|
(1) |
Caps lock light |
On: Caps lock is on, which switches the key input to all capital letters. |
|
|
|
|
|
(2) |
Mute light |
● |
Amber: Computer sound is o . |
|
|
● |
Computer sound is on. |
|
|
|
|
Keyboard area 11
Button
Component |
Description |
|
|
|
|
|
|
Power button |
● |
When the computer is o , press the button to turn on the computer. |
|
|
● |
When the computer is on, press the button briefly to initiate Sleep. |
|
|
● |
When the computer is in the Sleep state, press the button briefly to exit Sleep. |
|
|
● |
When the computer is in Hibernation, press the button briefly to exit |
|
|
|
Hibernation. |
|
|
CAUTION: Pressing and holding down the power button results in the loss of |
||
|
unsaved information. |
|
|
|
If the computer has stopped responding and shutdown procedures are ine ective, |
||
|
press and hold the power button down for at least 5 seconds to turn o the |
||
|
computer. |
|
|
|
To learn more about your power settings, see your power options: |
||
|
▲ |
Right-click the Power icon |
, and then select Power Options. |
|
|
||
|
|
|
|
12 Chapter 2 Getting to know your computer
Special keys
Component |
|
Description |
|
|
|
(1) |
esc key |
Displays system information when pressed in combination with the fn key. |
|
|
|
(2) |
fn key |
Executes speci c functions when pressed in combination with another key. |
|
|
|
(3) |
Windows key |
Opens the Start menu. |
|
|
NOTE: Pressing the Windows key again will close the Start menu. |
|
|
|
(4) |
Action keys |
Execute frequently used system functions. |
|
|
NOTE: On select products, the f5 action key turns the keyboard backlight feature |
|
|
o or on. |
|
|
|
Keyboard area 13
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page 13.
▲To use an action key, press and hold the key.
Icon |
Description |
|
|
|
|
|
Opens the HP Support Assistant app. |
|
|
|
|
|
Decreases the screen brightness incrementally as long as you hold down the key. |
|
|
|
|
|
Increases the screen brightness incrementally as long as you hold down the key. |
|
|
|
|
|
Switches the screen image between display devices connected to the system. For example, if a monitor is |
|
|
connected to the computer, repeatedly pressing this key alternates the screen image from the computer |
|
|
display to the monitor display to a simultaneous display on both the computer and the monitor. |
|
|
|
|
|
Turns the keyboard backlight o or on. |
|
|
NOTE: |
To conserve battery power, turn o this feature. |
|
|
|
|
Mutes or restores speaker sound. |
|
|
|
|
|
Decreases speaker volume incrementally while you hold down the key. |
|
|
|
|
|
Increases speaker volume incrementally while you hold down the key. |
|
|
|
|
|
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD). |
|
|
|
|
|
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD. |
|
|
|
|
|
Plays the next track of an audio CD or the next section of a DVD or a BD. |
|
|
|
|
|
Turns the airplane mode and wireless feature on or o . |
|
|
NOTE: The airplane mode key is also referred to as the wireless button. |
|
|
NOTE: |
A wireless network must be set up before a wireless connection is possible. |
|
|
|
14 Chapter 2 Getting to know your computer
Bottom
Component |
|
Description |
|
|
|
(1) |
Battery lock |
Locks the battery in the battery bay. |
|
|
|
(2) |
Battery bay |
Holds the battery. |
|
|
|
(3) |
Battery release |
Releases the battery. |
|
latch |
|
|
|
|
(4) |
Speakers (2) |
Produce sound. |
|
|
|
(5) |
Vent |
Enables airflow to cool internal components. |
|
|
NOTE: The computer fan starts up automatically to cool internal components and |
|
|
prevent overheating. It is normal for the internal fan to cycle on and o during |
|
|
routine operation. |
|
|
|
Bottom 15
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display.
●Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.
Your service label will resemble one of the examples below. Refer to the illustration that most closely matches the service label on your computer.
Component
(1)Serial number
(2)Product number
(3)Warranty period
(4)Model number (select products only)
Component
(1)HP product name (select products only)
(2)Model name (select products only)
(3)Product number
(4)Serial number
(5)Warranty period
●Regulatory label(s)—Provide(s) regulatory information about the computer.
●Wireless certi cation label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.
16 Chapter 2 Getting to know your computer
3Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Computer major components 17
Item |
Component |
Spare part |
|
|
number |
|
|
|
(1) |
Display assembly |
not spared |
|
NOTE: For display assembly spare part information, see Display assembly subcomponents |
|
|
on page 21. |
|
(2)Top cover/keyboard
NOTE: For a detailed list of keyboard country codes, see Top cover/keyboard on page 77.
|
Jet black |
925307-xxx |
|
|
|
|
Snow white |
925308-xxx |
|
|
|
|
Smoke gray |
925309-xxx |
|
|
|
(3) |
TouchPad button board |
925365-001 |
|
|
|
(4) |
Speakers (includes left and right speakers and cable) |
925376-001 |
|
|
|
(5) |
Power connector cable |
938292-001 |
|
|
|
(6) |
USB board |
|
|
|
|
|
For use in models with Intel Pentium or Celeron processors |
925363-001 |
|
|
|
|
For use in models with Intel Core processors |
925364-001 |
|
|
|
(7) |
Power button board |
925366-001 |
|
|
|
(8) |
Hard drive bracket |
925354-001 |
|
|
|
(9) |
Hard drive, 2.5 inch (does not include bracket, connector board, or cable) |
|
|
|
|
|
1-TB, 5400-rpm |
778192-005 |
|
|
|
|
500-GB, 5400-rpm |
778186-005 |
|
|
|
|
eMMC module, 128 GB (not illustrated) |
942826-001 |
(10)Solid-state drive, M.2
NOTE: Mylar for use with solid-state drives is available using spare part number 930980-001.
|
512 GB |
763008-015 |
|
|
|
|
256 GB |
865902-011 |
|
|
|
|
128 GB |
827560-040 |
|
|
|
(11) |
Solid-state drive bracket |
925355-001 |
(12)System board (includes replacement thermal materials) All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows 10 operating system
For use in models with discrete graphics memory
● Intel Core i7-7500U processor and 4 GB of discrete graphics memory |
925428-xx1 |
|
|
|
|
● |
Intel Core i7-7500U processor and 2 GB of discrete graphics memory |
925429-xx1 |
|
|
|
● |
Intel Core i5-8250U processor and 2 GB of discrete graphics memory |
941656-xx1 |
|
|
|
18 Chapter 3 Illustrated parts catalog
Item |
Component |
Spare part |
|
|
|
|
number |
|
|
|
|
|
● Intel Core i5-7200U processor and 4 GB of discrete graphics memory |
925430-xx1 |
|
|
|
|
|
|
● Intel Core i5-7200U processor and 2 GB of discrete graphics memory |
925431-xx1 |
|
|
|
|
|
|
● Intel Core i3-7020U processor and 2 GB of discrete graphics memory |
L15260-xx1 |
|
|
|
|
|
|
● Intel Core i3-6006U processor and 2 GB of discrete graphics memory |
925432-xx1 |
|
|
|
|
|
|
For use in models with UMA graphics memory: |
|
|
|
|
|
|
|
● Intel Core i5-8250U processor |
L11539-xx1 |
|
|
|
|
|
|
● Intel Core i5-7200U processor |
925422-xx1 |
|
|
|
|
|
|
● Intel Core i3-7020U processor |
L15259-xx1 |
|
|
|
|
|
|
● Intel Core i3-6006U processor |
925423-xx1 |
|
|
|
|
|
|
● Intel Pentium N5000 processor |
L15262-xx1 |
|
|
|
|
|
|
● Intel Pentium N3710 processor |
925424-xx1 |
|
|
|
|
|
|
● Intel Celeron N4000 processor |
L15261-xx1 |
|
|
|
|
|
|
● Intel Celeron N4000 processor with 64 GB of eMMC memory |
L15263-xx1 |
|
|
|
|
|
|
● Intel Celeron N4000 processor with 32 GB of eMMC memory |
L15264-xx1 |
|
|
|
|
|
|
● Intel Celeron N3350 processor |
941658-xx1 |
|
|
|
|
|
|
● Intel Celeron N3350 processor with 64 GB of eMMC memory |
941657-xx1 |
|
|
|
|
|
|
● Intel Celeron N3060 processor |
925425-xx1 |
|
|
|
|
|
|
● Intel Celeron N3060 processor with 64 GB of eMMC memory |
925427-xx1 |
|
|
|
|
|
|
● Intel Celeron N3060 processor with 32 GB of eMMC memory |
925426-xx1 |
|
|
|
|
|
(13) |
WLAN module |
|
|
|
|
|
|
|
Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro) |
901229-855 |
|
|
|
|
|
|
Realtek RTL8723DE 802.11 bgn 1x1 WiFi + BT 4.2 Combo Adapter |
927230-855 |
|
|
|
|
|
|
Realtek RTL 8188EE 802.11 bgn 1x1 WiFi Adapter |
927235-855 |
|
|
|
|
|
|
Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter |
863934-855 |
|
|
|
|
|
(14) |
RTC battery |
746439-001 |
|
|
|
|
|
(15) |
Memory module |
|
|
|
|
|
|
|
PC3L-1600; for use in models with Intel Pentium and Celeron processors |
|
|
|
|
|
|
|
● |
8-GB |
693374-005 |
|
|
|
|
|
● |
4 GB |
691740-005 |
|
|
|
|
|
● |
2 GB |
691739-005 |
|
|
|
|
|
DDR4-2400; for use in models with 6th and 7th generation Intel Core processors |
|
|
|
|
|
|
|
● |
8-GB |
862398-855 |
|
|
|
|
|
● |
4 GB |
862397-855 |
|
|
|
|
|
● |
2 GB |
864271-855 |
|
|
|
|
Computer major components 19
Item |
Component |
Spare part |
|
|
|
|
number |
|
|
|
|
(16) |
Fan |
|
925352-001 |
|
|
|
|
|
Heat sink assembly (includes replacement thermal materials) |
|
|
|
|
|
|
(17) |
For use in models with discrete graphics memory |
925351-001 |
|
|
|
|
|
(18) |
For use in models with UMA graphics memory and Intel Core processors |
925348-001 |
|
|
|
|
|
(19) |
For use in models with UMA graphics and Intel Pentium or Celeron processors |
925347-001 |
|
|
|
|
|
(20) |
Battery |
|
|
|
|
|
|
|
4-cell, 41-Whr, 2.8-Ah Li-ion battery |
919701-850 |
|
|
|
|
|
|
3-cell, 31-Whr, 2.8-Ah Li-ion battery |
919700-850 |
|
|
|
|
|
(21) |
Optical drive (DVD+/-RW Double-Layer SuperMulti) |
920417-001 |
|
|
|
|
|
(22) |
Bottom cover |
|
|
|
|
|
|
|
For use in models with an optical drive: |
|
|
|
|
|
|
|
● |
Pike/natural silver |
925326-001 |
|
|
|
|
|
● |
Silk gold |
925327-001 |
|
|
|
|
|
● |
Smoke gray |
925324-001 |
|
|
|
|
|
● |
Marine blue |
925325-001 |
|
|
|
|
|
● |
Snow white |
925323-001 |
|
|
|
|
|
● |
Empress red |
925657-001 |
|
|
|
|
|
● |
Jack black |
925322-001 |
|
|
|
|
|
For use in models without an optical drive: |
|
|
|
|
|
|
|
● |
Pike/natural silver |
925332-001 |
|
|
|
|
|
● |
Silk gold |
925333-001 |
|
|
|
|
|
● |
Smoke gray |
925330-001 |
|
|
|
|
|
● |
Marine blue |
925331-001 |
|
|
|
|
|
● |
Jack black |
925328-001 |
|
|
|
|
|
● |
Snow white |
925329-001 |
|
|
|
|
|
● |
Empress red |
925334-001 |
|
|
|
|
20 Chapter 3 Illustrated parts catalog
Display assembly subcomponents
Item |
Component |
Spare part number |
|
|
|
(1) |
Display bezel |
925335-001 |
|
|
|
(2) |
Raw display panel (35.6-cm [14.0-in]) |
|
|
|
|
|
FHD, anti glare |
821816-007 |
|
|
|
|
FHD, BrightView |
847660-006 |
|
|
|
|
HD, anti glare |
916357-002 |
|
|
|
|
HD, BrightView |
847664-006 |
|
|
|
(3) |
Camera/microphone module |
|
|
|
|
|
HD |
919471-001 |
|
|
|
|
VGA |
919472-001 |
|
|
|
Display assembly subcomponents 21
Item |
Component |
Spare part number |
|
|
|
(4) |
Hinge covers |
|
|
|
|
|
Right, jack black |
925357-001 |
|
|
|
|
Left, jack black |
925358-001 |
|
|
|
|
Right, jack black |
925359-001 |
|
|
|
|
Left, jack black |
925360-001 |
|
|
|
|
Right, textured black |
925361-001 |
|
|
|
|
Left, textured black |
925362-001 |
|
|
|
(5) |
Hinge Kit (left and right) |
925356-001 |
|
|
|
(6) |
Display cable (includes display panel cable and camera/microphone cable) |
925342-001 |
|
|
|
(7) |
Antenna (includes wireless antenna cable and transceiver) |
925314-001 |
|
|
|
(8) |
Display enclosure: |
|
|
|
|
|
Pike/natural silver |
925319-001 |
|
|
|
|
Silk gold |
925320-001 |
|
|
|
|
Smoke gray |
925317-001 |
|
|
|
|
Marine blue |
925318-001 |
|
|
|
|
Jack black |
925315-001 |
|
|
|
|
Snow white |
925316-001 |
|
|
|
|
Empress red |
925321-001 |
|
|
|
|
Converter board (not illustrated) |
905711-001 |
|
|
|
22 Chapter 3 Illustrated parts catalog
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