Hp 14-AUOXX, 245 G5, 14Z-AN000, 14-AS0XX, 14-AN0XX User Manual

HP Notebook PC (AMD)

*Models: 14-an0XX

*Models: 14-as0XX

*Models: 14-au0XX

*Models: 14z-an000

HP 245 G5 Notebook PC

Maintenance and Service Guide

© Copyright 2016 HP Development Company,

L.P.

AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel is a trademark of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Second Edition: August 2016

First Edition: April 2016

Document Part Number: 855442-002

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows functionality. See http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase.

For any further information or to request a full refund of the computer, please contact your local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits de ned by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description .......................................................................................................................................	1
2 External component dent cat on ..................................................................................................................	5
Display ....................................................................................................................................................................	5
Right side ...............................................................................................................................................................	6
Left side .................................................................................................................................................................	7
Top ..........................................................................................................................................................................	8
TouchPad .............................................................................................................................................	8
Lights ...................................................................................................................................................	9
Button ................................................................................................................................................	10
Keys ...................................................................................................................................................	11
Bottom .................................................................................................................................................................	12
Service tag ...........................................................................................................................................................	13
3 Illustrated parts catalog ..............................................................................................................................	15
Computer major components ..............................................................................................................................	15
Miscellaneous parts .............................................................................................................................................	18
Display assembly subcomponents ......................................................................................................................	19
Mass storage devices ...........................................................................................................................................	20
4 Removal and replacement procedures preliminary requirements ....................................................................	21
Tools required ......................................................................................................................................................	21
Service considerations .........................................................................................................................................	21
Plastic parts .......................................................................................................................................	21
Cables and connectors ......................................................................................................................	21
Drive handling ...................................................................................................................................	22
Grounding guidelines ...........................................................................................................................................	22
Electrostatic discharge damage ........................................................................................................	22
Packaging and transporting guidelines ..........................................................................	23
Workstation guidelines ................................................................................	23
5 Removal and replacement procedures for Customer Self-Repair parts .............................................................	25
Component replacement procedures ..................................................................................................................	25
Battery ...............................................................................................................................................	26
Optical drive .......................................................................................................................................	27

v

6 Removal and replacement procedures for Authorized Service Provider parts ...................................................	29
Component replacement procedures ..................................................................................................................	29
Bottom cover .....................................................................................................................................	30
Hard drive ..........................................................................................................................................	32
eMMC module ....................................................................................................................................	34
WLAN module ....................................................................................................................................	36
Memory module ................................................................................................................................	38
RTC battery ........................................................................................................................................	39
USB board ..........................................................................................................................................	40
Speakers ............................................................................................................................................	41
Power button board ..........................................................................................................................	42
Heat sink assembly ...........................................................................................................................	43
Fan .....................................................................................................................................................	46
System board ....................................................................................................................................	48
TouchPad button board .....................................................................................................................	52
Display assembly ...............................................................................................................................	53
Power connector cable ......................................................................................................................	61
Top cover/keyboard ...........................................................................................................................	62
7 Using Setup Utility (BIOS) in Windows 10 .......................................................................................................	63
Starting Setup Utility (BIOS) ................................................................................................................................	63
Updating Setup Utility (BIOS) ..............................................................................................................................	63
Determining the BIOS version ...........................................................................................................	63
Downloading a BIOS update ..............................................................................................................	64
8 Backing up, restoring, and recovering in Windows 10 .....................................................................................	65
Creating recovery media and backups ................................................................................................................	65
Creating HP Recovery media (select products only) .........................................................................	65
Using Windows tools ...........................................................................................................................................	66
Restore and recovery ...........................................................................................................................................	67
Recovering using HP Recovery Manager ...........................................................................................	67
What you need to know before you get started .............................................................	67
Using the HP Recovery partition (select products only) .................................................	68
Using HP Recovery media to recover ..............................................................................	68
Changing the computer boot order ................................................................................	69
Removing the HP Recovery partition (select products only) .........................................	69
9 Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................	71
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ....................................................................	71

vi

10	pec cat ons ............................................................................................................................................	73
	Computer speci cations ......................................................................................................................................	73
	35.6-cm (14.0-in) display speci cations .............................................................................................................	74
	Hard drive speci cations .....................................................................................................................................	75
	DVD±RW SuperMulti DL Drive speci cations .......................................................................................................	76
11	Statement of memory volatility ..................................................................................................................	77
	Nonvolatile memory usage .................................................................................................................................	81
	Questions and answers .......................................................................................................................................	83
	Using HP Sure Start (select models only) ............................................................................................................	84
12	Power cord set requirements ......................................................................................................................	85
	Requirements for all countries ............................................................................................................................	85
	Requirements for speci c countries and regions ................................................................................................	86
13	Recycling ..................................................................................................................................................	89
Index .............................................................................................................................................................		91

vii

viii

1Product description

Category	Description	Discrete	UMA	UMA, on-	UMA, on-	HP 245
		graphics	graphics	board mem,	board	G5
				eMMC	mem
Product	HP Notebook PC	√	√	√	√
name	Model numbers: 14-an0XX, 14-as0XX, 14-au0XX, 14z-
	an000
	HP 245 G5 Notebook PC					√
Processor	AMD Quad-Core A-Series Processor	√	√			√
	A8-7410 (2.2 GHz, turbo up to 2.5 GHz), 1600 MHz/2
	MB L2, Quad 15W
	A6-7310 (2.0 GHz, turbo up to 2.4 GHz), 1600 MHz/2	√	√			√
	MB L2, Quad 15W
	A4-7210 (1.8 GHz, turbo up to 2.2 GHz), 1600 MHz/2		√
	MB L2, Quad 15W
	A4-3350B (2.0 GHz, turbo up to 2.4 GHz), 1600 MHz/2					√
	MB L2, Quad 15W
	AMD Quad-Core E-Series Processor		√	√	√	√
	E2-7110 (1.8 GHz), 1600 MHz/2 MB L2, Quad 15W
Chipset	Integrated SoC FCH	√	√	√	√	√
Graphics	Internal graphics	√				√
	AMD Radeon™ R5 Graphics (A8 processor)
	AMD Radeon R4 Graphics (A6 processor)	√				√
	AMD Radeon R3 Graphics (A4 processor)		√	√	√
	AMD Radeon R2 Graphics (E1/E2 processor)		√	√	√	√
	Switchable discrete graphics	√
	AMD Radeon R5 M430 R16M-M1-30 (Exo Pro DDR3)
	with up to 2048MB of dedicated video memory
	Supports HD Decode, DX12, HDMI	√	√	√	√
	Supports PX7	√
Panel	35.6-cm (14.0-in), white light-emitting diode (WLED),	√	√	√	√	√
	BrightView (1366×768) display, slim-flat 3.0 mm, eDP;
	typical brightness: 220 nits:
	HD, SVA	√	√	√	√	√
	FHD, UWVA		√
Memory	Two non-customer-accessible/upgradable memory	√	√			√
	module slots
	DDR3L-1600 Single Channel Support

1

Category	Description		Discrete	UMA	UMA, on-	UMA, on-	HP 245
			graphics	graphics	board mem,	board	G5
					eMMC	mem
	Supports up to 16 GB of system RAM in the following
	con gurations
	● 8192-MB total system memory (8192×1) or
	(4096×2)
	● 6144-MB total system memory (4096×1)
	+ (2048×1)
	● 4096-MB total system memory (4096×1) or
	(2048×2)
	● 2048-MB total system memory (2048×1)
	● 16384-MB total system memory (8192×2)		√				√
	On-board system memory				√	√
	DDR3L-1600 single channel support
	Supports up to 2 GB max on-board system memory
Hard drives	Single hard drive con urat ons		√	√	√	√	√
	Supports 6.35-cm (2.5-in) SATA hard drives in 9.5-mm
	(.37-in) and 7.0-mm (.28-in) thicknesses
	● 2-TB, 5400-rpm, 9.5-mm
	● 1-TB, 5400-rpm, 9.5-mm
	● 500-GB, 5400-rpm, 9.5-mm or 7.2-mm
	● 500-GB, 7200-rpm, 7.0-mm						√
	SSHD con	urat ons		√
	500 GB, 5400 RPM, 7 mm, SSHD w/8GB NAND
	eMMC con	urat ons		√	√
	32 GB
	64 GB			√
Optical drive	Fixed, serial ATA, 9.5-mm tray load		√	√	√	√	√
	Supports con guration without optical drive
	DVD+/-RW Double-Layer SuperMulti		√	√		√	√
	Supports zero power optical drive
	Supports M-disc
Webcam/mic	HP TrueVision HD: HD camera - activity LED, USB 2.0,		√	√	√	√	√
	BSI sensor, 1280 x 720 by 30 frames per second
	HP Webcam– 640 x 480 by 24 frames per second
	Single digital microphone
	HP Noise Cancellation enabled
Audio	DTS Studio Sound		√	√	√	√	√
	Dual speakers

2Chapter 1 Product description

Category	Description		Discrete	UMA	UMA, on-	UMA, on-	HP 245
			graphics	graphics	board mem,	board	G5
					eMMC	mem
Ethernet	Integrated 10/100 network interface card (NIC)		√	√	√	√
Wireless	Integrated wireless options with single antenna (M.		√	√	√	√	√
Network	2/PCIe):
	Compatible with iracast-certi ed devices
	Support for the following WLAN formats:
	●	Intel Dual Band Wireless-AC 3165 802.11 ac 1x1
		WiFi + BT 4.2 Combo Adapter
	●	Intel Dual Band Wireless-AC 3168 802.11 ac 1x1
		WiFi + BT 4.2 Combo Adapter
	●	Realtek RTL8188EE-VJ 802.11b/g/n 1x1 Wi-Fi
		Adapter
	●	Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi
		Adapter
	●	Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi +
		BT4.0 Combo Adapter (HP Notebook PC models
		only)
External	HP Multi-Format Digital Media Reader		√	√	√	√	√
media card	Support SD/SDHC/SDXC
	Push-Pull Insertion/Removal
Internal Card	One M.2 slot for WLAN		√	√	√	√	√
Ports	VGA (Dsub 15 pin) supporting: 1920 × 1200 external		√	√	√	√	√
	resolution @ 60Hz. Hot Plug/unplug and auto detect for
	correct output to wide-aspect vs. standard aspect
	video.
	HDMI version 1.4b supporting 1920 ×1080 @ 60Hz
	RJ-45 (Ethernet)
	USB 3.0 (1 port; left side)
	USB 2.0 (2 ports; 1 left side, 1 right side)
	AC Smart Pin adapter plug
	Headphone/line out and microphone/line in combo jack
Keyboard/	Full-size textured "island style" keyboard with numeric		√	√	√	√	√
pointing	keypad
devices	TouchPad with multi-touch gestures enabled
	Taps enabled by default
	Support Modern Trackpad Gestures
Power	AC adapters		√				√
	65-W
	65-W EM		√
	45-W			√	√	√	√
	45-W EM

3

Category	Description	Discrete	UMA	UMA, on-	UMA, on-	HP 245
		graphics	graphics	board mem,	board	G5
				eMMC	mem
	1 meter power cord	√	√	√	√	√
	Batteries	√	√	√	√	√
	4-cell, 41-Whr Li-ion battery
	3-cell, 31-Whr Li-ion battery		√	√	√	√
	6-cell, 47-Whr Li-ion battery					√
Security	TPM 2.0	√	√	√	√	√
	Kensington Security Lock
Operating	Preinstalled	√	√			√
system	Windows 10
	Windows 10 Professional
	Windows 10 Home ML
	Windows 10 Home Value Notebook				√
	Windows 10 Home Entry NB		√	√
	Windows 10 Home Entry NB EM/SL
	Windows 10 Home Entry NB w/OneDrive
	Windows 10 Home Entry NB w/OneDrive EM/SL
	Windows 10 Home EM/SL	√	√	√
	Windows 10 Home High End ML
	Windows 10 Home EM/SL	√	√
	Windows 10 Home Value Notebook EM/SL				√
	CPPP Windows 10 Home China/SL 64	√	√
	CPPP Windows 10 Home EM/SL 64 SEAP
	Windows 10 Home Value Notebook EM/SL 64 SEAP NB	√	√		√
	Windows 10 Home Value India EM/SL 64 NB				√
	Windows 10 Professional Shape the Future MSNA (EM)					√
	Windows 10 Pro Downgrade to Windows 7 Pro
	Windows 10 Pro Downgrade to Windows 7 Pro StF
	MSNA
	Windows 10 Home MSNA (EM)					√
	FreeDOS 2.0	√	√	√	√	√
Service	End-user replaceable parts	√	√	√	√	√
	AC adapter
	Battery
	Optical drive

4Chapter 1 Product description

2 External component dent cat on

Display

Component		Description
(1)	Webcam light	On: The webcam is in use.
(2)	Webcam	Records video and captures photographs. Some products allow you
		to video conference and chat online using streaming video.
		To use a webcam (integrated camera):
		▲ Type camera in the taskbar search box, and then select
		Camera.
(3)	Internal microphone	Records sound.
(4)	WLAN antennas*	Send and receive wireless signals to communicate with wireless local
		area networks (WLANs).

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

▲Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.

Display 5

Right side

Component		Description
(1)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state, a power-
			saving state. The computer shuts o power to the display
			and other unneeded components.
		●	The computer is o or in Hibernation. Hibernation is a
			power-saving state that uses the least amount of power.
(2)	Drive light (select products only)	●	Blinking white: The hard drive is being accessed.
(3)	USB 2.0 port	Connects an optional USB device, such as a keyboard, mouse,
		external drive, printer, scanner or USB hub.

(4)Optical drive (select products only)

Depending on your computer, reads an optical disc or reads and writes to an optical disc.

		NOTE: For disc compatibility information, type help in the
		taskbar search box, select Help and Support, and then type
		disc compatibility in the search box.
(5)	Optical drive eject button (select products only)	Releases the optical drive disc tray.
(6)	Security cable slot	Attaches an optional security cable to the computer.
		NOTE: The security cable is designed to act as a deterrent, but
		it may not prevent the computer from being mishandled or
		stolen.

6 Chapter 2 External component identi cation

Left side

Component		Description
(1)	Power connector	Connects an AC adapter.
(2)	AC adapter and battery light	●	White: The AC adapter is connected and the battery is fully
			charged.
		●	Blinking white: The AC adapter is disconnected and the
			battery has reached a low battery level.
		●	Amber: The AC adapter is connected and the battery is
			charging.

		●	The battery is not charging.
(3)	Vent	Enables airflow to cool internal components.
		NOTE: The computer fan starts up automatically to cool
		internal components and prevent overheating. It is normal for
		the internal fan to cycle on and o during routine operation.
(4)	External monitor port	Connects an external VGA monitor or projector.
(5)	RJ-45 (network) jack/status lights	Connects a network cable.
		●	White: The network is connected.
		●	Amber: Activity is occurring on the network.
(6)	HDMI port	Connects an optional video or audio device, such as a high-
		de	nition television, any compatible digital or audio component,
		or a high-speed igh-De nition Multimedia Interface (HDMI)
		device.
(7)	USB 3.0 port	Connects an optional USB device, such as a keyboard, mouse,
		external drive, printer, scanner or USB hub.
(8)	USB 2.0 port	Connects an optional USB device, such as a keyboard, mouse,
		external drive, printer, scanner or USB hub.
(9)	Audio-out (headphone)/Audio-in (microphone)	Connects optional powered stereo speakers, headphones,
	combo jack	earbuds, a headset, or a television audio cable. Also connects an
		optional headset microphone. This jack does not support
		optional standalone microphones.

Left side

7

Component

Description

WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.

To access this guide:

▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.

NOTE: When a device is connected to the jack, the computer speakers are disabled.

Top

TouchPad

Component		Description
(1)	TouchPad zone	Reads your nger gestures to move the pointer or activate items
		on the screen.
(2)	Left TouchPad button	Functions like the left button on an external mouse.
(3)	Right TouchPad button	Functions like the right button on an external mouse.

8 Chapter 2 External component identi cation

Lights

Component		Description
(1)	Caps lock light	On: Caps lock is on, which switches the key input to all capital
		letters.
(2)	Mute light	●	Amber: Computer sound is o .
		●	Computer sound is on.

Top 9

Button

Component		Description
(1)	Power button	●	When the computer is o , press the button to turn on the
			computer.
		●	When the computer is on, press the button briefly to
			initiate Sleep.
		●	When the computer is in the Sleep state, press the button
			briefly to exit Sleep.
		●	When the computer is in Hibernation, press the button
			briefly to exit Hibernation.
		CAUTION: Pressing and holding down the power button results
		in the loss of unsaved information.
		If the computer has stopped responding and shutdown
		procedures are ine ective, press and hold the power button
		down for at least 5 seconds to turn o the computer.
		To learn more about your power settings, see your power
		options.
		▲	Type power in the taskbar search box, and then select

Power and sleep settings.

‒ or –

Right-click the Start button, and then select Power

Options.

10 Chapter 2 External component identi cation

Keys

Component		Description
(1)	esc key	Displays system information when pressed in combination with
		the fn key.
(2)	fn key	Executes frequently used system functions when pressed in
		combination with the esc key, action keys, or the spacebar.
(3)	Windows key	Opens the Start menu.
		NOTE: Pressing the Windows key again will close the Start
		menu.
(4)	Action keys	Execute frequently used system functions.

Top 11

Bottom

Component		Description
(1)	Battery lock	Locks the battery in the battery bay.

(2)	Battery bay	Holds the battery.
(3)	Battery release latch	Releases the battery.
(4)	Vent	Enables airflow to cool internal components.
		NOTE: The computer fan starts up automatically to cool
		internal components and prevent overheating. It is normal
		for the internal fan to cycle on and o during routine
		operation.
(5)	Speakers (2)	Produce sound.

12 Chapter 2 External component identi cation

Service tag

When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.

Item	Description	Function
(1)	Product name	This is the product name affixed to the front of
		the computer.
(2)	Serial number (s/n)	This is an alphanumeric identi er that is unique to
		each product.
(3)	Part number/Product number (p/n)	This number provides speci c information about
		the product's hardware components. The part number helps
		a service technician to determine what components
		and parts are needed.
(4)	Warranty period	This number describes the duration of the warranty period
		for the computer.
(5)	Model description	This is the alphanumeric identi er used to locate
		documents, drivers, and support for the computer.

Service tag 13

14 Chapter 2 External component identi cation

3Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

Computer major components 15

Item	Component	Spare part
		number
(1)	Display assembly (35.6-cm [14.0-in] HD, anti-glare, touchscreen)	not spared
	NOTE: Full display hinge-ups are not spared. For display assembly subcomponent spare part
	information, see Display assembly subcomponents on page 19.

(2)Top cover/keyboard (includes touchpad)

NOTE: For a list of country codes, see Top cover/keyboard on page 62.

For use only in HP Notebook PC models:

	●	Turbo silver	858078-xx1
	●	White silver	858079-xx1
	●	Red	858080-xx1
	●	Blue	858082-xx1
	For use in all models:
	●	Black	858077-xx1
(3)	Touchpad button board (includes cable)		813517-001
(4)	Speakers (left and right)		858083-001
(5)	Power button board (includes cable)		813516-001
(6)	Power connector cable		813505-001
(7)	System board (includes replacement thermal materials):
	All system boards use the following part numbers:
	xxxxxx-001: Windows 7 or non-Windows operating systems
	xxxxxx-601: Windows 10 operating system
	HP Notebook PC models with 2 GB of discrete graphics memory:
	●	AMD A8-7410 processor	858046-xx1
	●	AMD A6-7310 processor	858045-xx1
	HP Notebook PC models with UMA graphics memory:
	●	AMD A8-7410 processor	858044-xx1
	●	AMD A6-7310 processor	858043-xx1
	●	AMD A4-7210 processor	858042-xx1
	●	AMD E2-7110 processor	858047-xx1
	●	AMD E2-7110 processor and 2 GB on-board system memory	858048-xx1
	●	AMD E2-7110 processor, 2 GB on-board system memory, and a 32 GB eMMC drive	858049-xx1
	HP 245 G5 models:
	●	AMD A8-7410 processor	907163-xx1
	●	AMD A6-7310 processor	860452-xx1
	●	AMD A4-3350B processor	907162-xx1

16 Chapter 3 Illustrated parts catalog

Item	Component		Spare part
			number
	●	AMD E2-7110 processor	860451-xx1
(8)	RTC battery		718440-001
(9)	Memory module (PC3L, 12800, 1600-MHz):
	8-GB		693374-005
	4 GB		691740-005
	2 GB		691739-005
(10)	USB board (includes cable)		813515-001
	Heat sink assembly (includes replacement thermal materials):
(11)	For use in models with UMA graphics memory		813507-001
(12)	For use in models with discrete graphics memory (HP Notebook PC models only)		813508-001
(13)	Fan		813506-001
(14)	WLAN module
	Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter		855106-885
	Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.2 Combo		806723-005
	Realtek RTL8188EE-VJ 802.11b/g/n 1x1 Wi-Fi Adapter		857334-855
	Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo		863934-855
(15)	Hard drive connector		815139-001
(16)	Hard drive bracket		859126-001

(17)Hard drive (SATA; does not include bracket or cable):

NOTE: The hard drive cable is available using spare part number 815139-001.

	1-TB, 5400-rpm, 2.5-inch		778192-005
	500-GB, 5400-rpm, 7-mm		778186-005
	500-GB, 5400-rpm, hybrid 8 GB SSD, 7-mm		732000-005
	eMMC drive, M.2 (includes eMMC board, bracket, cable, foam, and screws; not illustrated)
	64 GB		903803-001
	32 GB		861964-001
(18)	Battery
	6-cell, 47-Whr, 2.2-Ah Li-ion battery (for use only in HP 245 G5 Notebook PC models)		844198-850
	4-cell, 41-Whr, 2.8-Ah Li-ion battery (for use in all models)		807957-001
	3-cell, 31-Whr, 2.8-Ah Li-ion battery (for use in all models)		807956-001
(19)	Base enclosure
	For use in HP Notebook PC models:
	●	Models with an optical drive	858071-001
	●	Models without an optical drive	858072-001

Computer major components 17

Item	Component		Spare part
			number
	For use in HP 245 G5 Notebook PC models:
	●	Models with an optical drive	860455-001
	●	Models without an optical drive	860471-001
	Rubber Kit (includes rear left and right feet; not illustrated):
	For use in HP Notebook PC models		862192-001
	For use in HP 245 G5 Notebook PC models		813522-001
(20)	Optical drive (DVD+/-RW Double-Layer SuperMulti; includes bracket and bezel):
	For use in HP Notebook PC models		863675-001
	For use in HP 245 G5 Notebook PC models		813514-001
			906505-001

Miscellaneous parts

Component	Spare part number
HP Smart AC adapter (4.5 mm, non-PFC)
65-W EM	714635-850
65-W (HP Notebook PC models only)	710412-001
45-W	741553-850
Power cord (3-pin, black, 1.00-m) for use in:
Argentina	401300-007
Australia	213356-008
Brazil	438722-004
The People’s Republic of China	286497-008
Europe	213350-009
India	404827-003
Italy	213352-008
Japan	349756-002
North America	213349-009
South Korea	267836-008
Taiwan	393313-003
Thailand	285096-006
The United Kingdom and Singapore	213351-008
Rubber Kit (includes front and rear feet)
For use in HP Notebook PC models	862192-001

18 Chapter 3 Illustrated parts catalog

Component	Spare part number
For use in HP 245 G5 Notebook PC models	813522-001
Screw Kit	813523-001
Notebook case, Chroma sleeve, black/red	853426-001

Display assembly subcomponents

Item	Component		Spare part number
(1)	Display bezel (includes insulator screws)		858073-001
(2)	Raw display panel (35.6-cm [14.0-in], HD, WLED, BrightView; includes insulator screws)
	For use in HP Notebook PC models:
	●	FHD	860573-001
	●	HD	860574-001
	For use in HP 245 G5 Notebook PC models:
	●	HD	864838-001

Display assembly subcomponents 19

Item	Component		Spare part number
	Hinges (left and right; includes insulator screws)
(3a)	Left and right hinges		858076-001
(3b)	Top hinge		858702-001
(4)	Display cable (includes display panel cable and webcam/microphone cable)
	For use with FHD displays (HP Notebook PC only)		858074-001
	For use with HD displays		858075-001
(5)	Webcam/microphone module (includes insulator screws)
	VGA		860575-001
	HD		860576-001
(6)	Antenna
	Single antenna		813485-001
	Dual antennas		859127-001
(7)	Display enclosure (includes insulator screws):
	For use in HP Notebook PC models:
	●	Black models	858065-001
	●	Red models	858068-001
	●	White silver models	858067-001
	●	Turbo silver models	858066-001
	●	Blue models	858070-001
	For use in HP 245 G5 Notebook PC models		860456-001

Mass storage devices

Component	Spare part number
eMMC drive, includes eMMC board, bracket, cable, foam, and screws
64 GB	903803-001
32 GB	861964-001
Hard drive, SATA; does not include bracket or cable):
1-TB, 5400-rpm, 2.5-in	778192-005
500-GB, 5400-rpm, 7-mm	778186-005
500-GB, 5400-rpm, hybrid 8 GB SSD, 7-mm	732000-005
Hard drive bracket	859126-001
Hard drive connector	815139-001

20 Chapter 3 Illustrated parts catalog

4Removal and replacement procedures preliminary requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

●Flat-bladed screwdriver

●Magnetic screwdriver

●Phillips P0 and P1 screwdrivers

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the

maintenance instructions.

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.

Tools required 21

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam. Avoid dropping drives from any height onto any surface.

After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers. Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “FRAGILE.”

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be a ected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity a ects the electrostatic voltage levels generated by di erent activities.

CAUTION: A product can be degraded by as little as 700 V.

22 Chapter 4 Removal and replacement procedures preliminary requirements