Gateway E-100G SB, E-100M G, E-100M Manual

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USER GUIDE

Gateway Computer

Contents

Chapter 1: Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Thank you for purchasing our notebook! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Using Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Help and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Searching for a topic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 BigFix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Online help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Chapter 2: Using Windows XP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

About the Windows desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Using the Start menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Adding icons to the desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Identifying window items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Working with files and folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Viewing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Creating folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Copying and moving files and folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Deleting files and folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Browsing for files and folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Searching for files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Using the Windows Search utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Working with documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Creating a new document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Saving a document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Opening a document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Printing a document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Chapter 3: Recovering Your System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

System recovery options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Drivers and applications recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Creating drivers and applications recovery discs . . . . . . . . . . . . . . . . . . . . . 25 Copying drivers and applications recovery files to a network . . . . . . . . 26 Creating discs from recovery files on a network . . . . . . . . . . . . . . . . . . . . . 27 Recovering your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Recovering specific files and software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Recovering your system using Microsoft System Restore . . . . . . . . . . . . 30 Recovering your system from the hard drive . . . . . . . . . . . . . . . . . . . . . . . . 31

Chapter 4: Using the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Learning about the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Setting up an Internet account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Accessing your Internet account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

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Using the World Wide Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Connecting to a Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Downloading files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Using e-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Sending e-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Checking your e-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Chapter 5: Protecting your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Hardware security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 Kensington lock slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 CompuTrace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 Data security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Trusted Platform Module (TPM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Computrace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Notebook startup and hard drive password . . . . . . . . . . . . . . . . . . . . . . . . . .41 Windows XP user accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Protecting your notebook from viruses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42 Using McAfee SecurityCenter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 Using Windows XP Security Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 Security updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47 Windows Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47 BigFix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 Traveling securely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Chapter 6: Using Multimedia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52 Playing music and movies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 Playing WAV audio files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 Playing audio and video files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 Playing CDs or DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56 Creating audio files and music libraries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59 Creating music files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59 Building a music library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61 Editing track information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61 Creating and editing videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62 Editing videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62 Transferring your video to your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . .62 Editing your video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 Saving your video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64 Creating music CDs and video DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64 Creating a music CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64 Creating a video DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Creating and copying data CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70 Creating a data CD or DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70 Copying a CD or DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72 Advanced multimedia software features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

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Windows Media Player advanced features . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

CyberLink Power2Go advanced features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Chapter 7: Managing Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Monitoring the battery charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Recharging the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Extending battery life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Conserving battery power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Using alternate power sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Changing power modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Changing notebook power settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Changing the power scheme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Changing alarm options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Changing advanced settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Activating and using Hibernate mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Chapter 8: Wireless Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Wireless networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Buying wireless equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Setting up your wireless network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Making sure your broadband connection works . . . . . . . . . . . . . . . . . . . . . 85 Setting up your access point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Setting up your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Testing your network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Sharing resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Sharing drives and printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Using the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Viewing shared drives and folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Mapping a network drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Opening files across the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Copying files across the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Printing files across the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Connecting to hotspots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Adding devices to your network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Adding a desktop computer to your network . . . . . . . . . . . . . . . . . . . . . . . 92 Adding a printer to your network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Chapter 9: Sending and Receiving Faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Installing and configuring Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Installing Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Configuring Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Sending a simple fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Setting up your cover page template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Faxing from programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Faxing a scanned document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Receiving and viewing a fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

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Canceling a fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Automatically retry sending a fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Automatically canceling a fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Chapter 10: Customizing Your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Adjusting the screen and desktop settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Adjusting the color depth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Adjusting the screen resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Changing the colors on your Windows desktop . . . . . . . . . . . . . . . . . . . . 106 Changing the desktop background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Selecting a screen saver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Using an extended desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Changing the mouse or touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Changing mouse settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Changing touchpad settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Adding and modifying user accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Modifying security settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Chapter 11: Maintaining Your Notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Caring for your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 Cleaning your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 Protecting your notebook from viruses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Updating Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 Using BigFix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 Managing hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Checking hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Deleting unnecessary files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Checking the hard drive for errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Defragmenting the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Backing up files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Scheduling maintenance tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Moving from Your Old Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Using the Files and Settings Transfer Wizard . . . . . . . . . . . . . . . . . . . . . . . 123 Transferring files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Transferring Internet settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Installing your old printer or scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 Installing your old programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Chapter 12: Traveling with Your Notebook. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Packing your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Traveling by air . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Dial-up modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Radio frequency wireless connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

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Additional tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Chapter 13: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 CD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 Device installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 DVD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134 File management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136 Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136 Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138 Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138 Memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138 Modem (cable or DSL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138 Modem (dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139 Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Networks (wired) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Networks (wireless) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 PC Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145 Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146 Status indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146 Touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146 Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147 Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147 Before calling Gateway Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147 Telephone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 Self-help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 Tutoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Appendix A: Safety and Legal Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

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Contents

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CHAPTER 1

Getting Help

Gateway Web site

Help and Support

BigFix

Online help

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CHAPTER 1: Getting Help

www.gateway.com

Thank you for purchasing our notebook!

You have made an excellent decision choosing Gateway. We are sure that you will be pleased with the outstanding quality, reliability, and performance of your new notebook. Each and every Gateway notebook uses the latest technology and passes through the most stringent quality control tests to ensure that you are provided with the best product possible.

Your new Gateway notebook is designed to provide an exceptional balance of performance and portability. Your notebook uses the latest chipset and mobile processor technologies to manage the processor speed and power consumption for a greater battery life experience. This design provides you with maximum performance when plugged into AC power balanced with optimized battery life when on battery power.

Please read this manual carefully to familiarize yourself with our range of services and support. We have highlighted some basic care and safety information to help you keep your notebook in good operating condition.

Gateway stands behind our value proposition to our customers — to provide best-of-class service and support in addition to high-quality, brand-name components at affordable prices. If you ever have a problem, our knowledgeable, dedicated customer service department will provide you with fast, considerate service.

We sincerely hope that you will receive the utmost satisfaction and enjoyment from your new Gateway notebook for years to come.

Thank you again, from all of us at Gateway.

Gateway Web site

Gateway's online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your notebook. Visit the Gateway Support Web site at www.gateway.com.

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Using Support

Gateway Web site

The Support site is divided into seven major areas:

Support Home

Product Support

Downloads

Customer Service

Upgrade Center

Resources

Contact Us

Support Home

Click Support Home, then click Notebooks. To view support documents for your notebook, type your serial number in the Serial Number box, then click

Submit.

Click the arrow button to open the Select Your Computer Product box, then click Notebook Computers to access product documentation, specifications, and guides for all Gateway notebooks.

Product Support

Click Product Support to view a list of all the products that Gateway supports.

Downloads

Click Downloads to get the latest software updates for BIOS and driver upgrades. By entering your serial number you get drivers specific to your notebook. Click Browse All Downloads to walk through a step-by-step wizard to locate your drivers.

Customer Service

Click Customer Service to view information about your account and general information about warranties and special offers.

Upgrade Center

Click Upgrade Center to view and purchase upgrades for your notebook.

Resources

Click Resources to access utilities to help you manage your notebook.

Contact Us

Click Contact Us to access links to customer care with a live technician, including chat and e-mail. Click Call Us to get a list of Gateway telephone numbers for both sales and support. For more information, see “Telephone support” on page 147.

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CHAPTER 1: Getting Help

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Help and Support

Your notebook includes Help and Support, an easily accessible collection of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway notebook.

To start Help and Support:

Click Start, then click Help and Support. Help and Support opens.

You can find help information by clicking a link, performing a search, or browsing the index.

Searching for a topic

To search for a topic in Help and Support, type a word or phrase (keyword) in the Search box located at the top of any Help and Support screen, then click the arrow button.

For each search, you receive the following search result types:

Suggested Topics - These topics are located in Help and Support and are relevant to your search topic.

Full-text Search Matches - These topics are located in Help and Support and contain the words you entered in the Search box.

Microsoft Knowledge Base - These topics are located on the Microsoft Web site and contain the words you entered in the Search box. You must be connected to the Internet to search for and access these topics.

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BigFix

Online help

BigFix

To view a list of your search results, click the results header for the type of results you want to view.

To view a topic, click the topic name in the Search Results list.

Your notebook may include BigFix. BigFix monitors your notebook for problems and conflicts. It automatically gathers information about the latest bugs, security alerts, and updates from BigFix sites on the Internet. Whenever BigFix detects a problem, it alerts you by flashing the blue taskbar icon. To fix the problem, click on that icon to open BigFix.

To start BigFix:

Click Start, All Programs, Accessories, System Tools, then click BigFix.

To learn more about using BigFix:

From the BigFix program, click Help, then click Tutorial.

Many programs provide information online so you can research a topic or learn how to perform a task while you are using the program. You can access most online help information by selecting a topic from a Help menu or by clicking a Help button.

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CHAPTER 1: Getting Help

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You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help.

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CHAPTER 2

Using Windows XP

About the Windows desktop

Identifying window items

Working with files and folders

Searching for files

Working with documents

Shortcuts

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CHAPTER 2: Using Windows XP

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About the Windows desktop

Help and Support

For more information about the Windows desktop, click Start, then click Help and Support. Type the keyword

Windows desktop in the Search box, then click the arrow.

After your notebook starts, the first screen you see is the Windows desktop. The desktop is like the top of a real desk. Think of the desktop as your personalized work space where you open programs and perform other tasks.

Your desktop may be different from this example, depending on how your notebook is set up.

The desktop contains the taskbar, the Start button, and the Recycle Bin icon.

Desktop Description elements

The taskbar is the bar at the bottom of the notebook display containing the Start button on the left and a clock on the right. Other buttons on the taskbar represent programs that

are running.

Click a program’s button on the taskbar to open the program’s window.

The Start button provides access to programs, files, help for Windows and other programs, and computer tools and utilities.

Click the Start button, then open a file or program by clicking an item on the menu that opens.

The Recycle Bin is where files, folders, and programs that you discarded are stored. You must empty the Recycle Bin to permanently delete them from your notebook. For instructions on how to use the Recycle Bin, see “Deleting files and folders” on page 14.

The Windows Security Center icon may appear on the taskbar near the clock. The icon changes appearance to notify you when the security settings on your notebook are set below the recommended value or when updates are available. Double-click this icon to open the Windows Security Center. For more information, see “Modifying security settings” on page 114.

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Using the Start menu

Help and Support

For more information about the Windows Start menu, click Start, then click Help and Support. Type the keyword Windows Start menu in the

Search box, then click the arrow.

About the Windows desktop

You can start programs, open files, customize your system, get help, search for files and folders, and more using the Start menu.

To use the Start menu:

1Click the Start button on the lower left of the Windows desktop. The Start menu opens showing you the first level of menu items.

2Click All Programs to see all programs and files in the Start menu. When you move the mouse pointer over any menu item that has an arrow next to it, another menu, called a submenu, opens and reveals related files, programs, or commands.

3 Click a file or program to open it.

Adding icons to the desktop

Help and Support

For more information about desktop icons, click Start, then click Help and Support. Type the keyword desktop icons in the Search box, then click the arrow.

You may want to add an icon (shortcut) to the desktop for a program that you use frequently.

To add icons to the desktop:

1 Click Start, then click All Programs.

2Right-click (press the right mouse or touchpad button) the program that you want to add to the desktop.

3Click Send To, then click Desktop (create shortcut). A shortcut icon for that program appears on the desktop.

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CHAPTER 2: Using Windows XP

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Identifying window items

Help and Support

For more information about windows, click Start, then click Help and Support. Type the keyword window in the Search box, then click the arrow.

When you double-click the icon for a drive, folder, file, or program, a window opens on the desktop. This example shows the Local Disk (C:) window, which opens after you double-click the Local Disk (C:) icon in the My Computer window.

Title bar

Close

Menu

Maximize

bar

Minimize

 

Every program window looks a little different because each has its own menus, icons, and controls. Most windows include these items:

Window item

 

Description

 

 

 

 

 

 

 

 

 

The title bar is the horizontal bar at the top of a

 

 

 

 

 

 

 

window that shows the window title.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Clicking the minimize button reduces the active

 

 

 

 

window to a button on the taskbar. Clicking the

 

 

 

 

program button in the taskbar opens the window

 

 

 

 

again.

 

 

 

 

 

 

 

 

 

Clicking the maximize button expands the active

 

 

 

 

 

 

 

window to fit the entire notebook display. Clicking

 

 

 

 

the maximize button again restores the window to

 

 

 

 

its former size.

 

 

 

 

 

 

 

 

 

Clicking the close button closes the active window

 

 

 

 

or program.

 

 

 

 

 

 

 

 

 

Clicking an item on the menu bar starts an action

 

 

 

 

 

 

 

 

such as Print or Save.

 

 

 

 

 

 

 

 

 

 

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Working with files and folders

Working with files and folders

Viewing drives

Help and Support

For more information about files and folders, click Start, then click Help and Support. Type the keyword files and folders in the Search box, then click the arrow.

You can organize your files and programs to suit your preferences much like you would store information in a file cabinet. You can store these files in folders and copy, move, and delete the information just as you would reorganize and throw away information in a file cabinet.

Drives are like file cabinets because they hold files and folders. A notebook almost always has more than one drive. Each drive has a letter, usually Local Disk (C:) for the hard drive and 3½ Floppy (A:) for the diskette drive. You may also have more drives such as an external disc drive.

To view the drives on your notebook:

Click Start, then click My Computer on the Start menu.

Hard drives

Diskette

 

 

 

 

 

 

Disc

 

 

 

drive

 

 

 

 

 

 

drive

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

To see the files and folders on a drive:

Double-click the drive icon. If you do not see the contents of a drive after you double-click its icon, click Show the contents of this drive.

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CHAPTER 2: Using Windows XP

Creating folders

Help and Support

For more information about creating files and folders, click Start, then click Help and Support. Type the keyword creating files and folders in the

Search box, then click the arrow.

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Folders are much like the folders in a file cabinet. They can contain files and other folders.

Files are much like paper documents—letters, spreadsheets, and pictures—that you keep on your notebook. In fact, all information on a notebook is stored in files.

Folders

Files

To create a folder:

1 Click Start, then click My Computer on the Start menu.

2Double-click the drive where you want to put the new folder. Typically, Local Disk (C:) is your hard drive and 3½ Floppy (A:) is your diskette drive. If you do not see the contents of the drive, click Show the contents of this drive.

3If you want to create a new folder inside an existing folder, double-click the existing folder. If you do not see the contents of the drive or folder, click Show the contents of this drive or Show the contents of this folder.

4 Click File, New, then click Folder. The new folder is created.

5Type a name for the folder, then press ENTER. The new folder name appears by the folder icon.

For information about renaming folders, see “Shortcuts” on page 21.

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Working with files and folders

Copying and moving files and folders

Important

The clipboard stores whatever you cut or copy until you cut or copy again. Then the clipboard contains the new information only. Therefore, you can paste copies of a file or folder into more than one place, but as soon as you copy or cut a different file or folder, the original file or folder is deleted from the clipboard.

Help and Support

For more information about copying files and folders or moving files and folders, click Start, then click Help and Support. Type the keyword copying files and folders or moving files and folders in the Search box, then click the arrow.

The skills you need to copy and move files are called copying, cutting, and pasting.

When you copy and paste a file or folder, you place a copy of the file or folder on the Windows clipboard, which temporarily stores it. Then, when you decide what folder you want the copy to go in (the destination folder), you paste it there.

When you cut and paste a file or folder, you remove the file or folder from its original location and place the file or folder on the Windows clipboard. When you decide where you want the file or folder to go, you paste it there.

To copy a file or folder to another folder:

1Locate the file or folder you want to copy. For more information, see “Viewing drives” on page 11 and “Searching for files” on page 16.

2Right-click (press the right mouse or touchpad button) the file or folder that you want to copy. A pop-up menu opens on the desktop.

3 Click Copy on the pop-up menu.

4 Open the destination folder.

5 With the pointer inside the destination folder, right-click.

6 Click Paste. A copy of the file or folder appears in the new location.

To move a file or folder to another folder:

1Locate the file or folder you want to move. For more information, see “Viewing drives” on page 11 and “Searching for files” on page 16.

2Right-click (press the right mouse or touchpad button) the file or folder that you want to move. A pop-up menu opens on the desktop.

3 Click Cut on the pop-up menu.

4 Open the destination folder.

5 With the pointer inside the destination folder, right-click.

6Click Paste. The file or folder you moved appears in its new location and is removed from its old location.

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CHAPTER 2: Using Windows XP

Deleting files and folders

Help and Support

For more information about deleting files and folders, click Start, then click Help and Support. Type the keyword deleting files and folders in the

Search box, then click the arrow.

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When you throw away paper files and folders, you take them from the file cabinet and put them in a trash can. Eventually the trash can is emptied.

In Windows, you throw away files and folders by first moving them to the Windows trash can, called the Recycle Bin, where they remain until you decide to empty the bin.

You can recover any file in the Recycle Bin as long as the bin has not been emptied.

To delete files or folders:

1In My Computer or Windows Explorer, click the files or folders that you want to delete. For instructions on how to select multiple files and folders, see “Shortcuts” on page 21.

If you cannot find the file you want to delete, see “Searching for files” on page 16.

2Click File, then click Delete. Windows moves the files and folders to the Recycle Bin.

To recover files or folders from the Recycle Bin:

1Double-click the Recycle Bin icon. The Recycle Bin window opens and lists the files and folders you have thrown away since you last emptied it.

2Click the files or folders that you want to restore. For instructions on how to select multiple files and folders, see “Shortcuts” on page 21.

3Click File, then click Restore. Windows returns the deleted files or folders to their original locations.

Caution

Emptying the Recycle Bin permanently erases any files or folders in the bin. These files cannot be restored.

Help and Support

For more information about emptying the Recycle Bin, click Start, then click Help and Support. Type the keyword emptying the Recycle Bin in the

Search box, then click the arrow.

To empty the Recycle Bin:

1Double-click the Recycle Bin icon on the desktop. The Recycle Bin window opens.

2Click File, then click Empty Recycle Bin. Windows asks you if you are sure that you want to empty the bin.

3 Click Yes. Windows permanently deletes all files in the Recycle Bin.

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Working with files and folders

Browsing for files and folders

Help and Support

For more information about browsing for files and folders, click Start, then click Help and Support. Type the keyword files and folders in the Search box, then click the arrow.

A file or folder that you need is rarely right on top of your Windows desktop. It is usually on a drive inside a folder that may be inside yet another folder, and so on.

Windows drives, folders, and files are organized in the same way as a real file cabinet in that they may have many levels (usually many more levels than a file cabinet, in fact). So you usually will have to search through levels of folders to find the file or folder that you need. This is called browsing.

To browse for a file:

1 Click Start, then click MY COMPUTER. The My Computer window opens.

2Double-click the drive or folder that you think contains the file or folder that you want to find. If you do not see the contents of a folder, click Show the contents of this drive or Show the contents of this folder.

3Continue double-clicking folders and their subfolders until you find the file or folder you want.

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Searching for files

If you are looking for a particular file or folder or a set of files or folders that have characteristics in common, but you do not remember where they are stored on your hard drive, you can use the Search utility to search by:

Name or part of a name

Creation date

Modification date

File type

Text contained in the file

Time period in which it was created or modified

You can also combine search criteria to refine searches.

Files and folders found using this utility can be opened, copied, cut, renamed, or deleted directly from the list in the results window.

Using the Windows Search utility

Help and Support

For more information about searching for files and folders, click Start, then click Help and Support. Type the keyword searching in the Search box, then click the arrow.

To find files and folders using the Search utility:

1Click Start, then click Search. The Search Results window opens. Click All files and folders.

2If you want to search by file or folder name, type in all or part of the file or folder name in the name box in the left pane of the window.

If you type all of the name, Search will list all files and folders of that name.

If you type part of the name, Search will list all of the file and folder names containing the letters you typed.

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Searching for files

3Click Search. When the search is completed, Windows lists the files and folders whose names contain the text that you searched for.

4 Open a file, folder, or program by double-clicking the name in the list.

Using advanced search options

Search can find files meeting more criteria than file name. You can narrow your search by selecting the search options that you want. You can search by the:

Date the file was created or modified.

Size of the file.

Type of file, such as a program or a text document.

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Working with documents

Computer documents include word processing files, spreadsheet files, or other similar files. The basic methods of creating, saving, opening, and printing a document apply to most of these types of files.

The following examples show how to create, save, open, and print a document using Microsoft® WordPad. Similar procedures apply to other programs such as WordPerfect, Microsoft Word, and Microsoft Excel.

For more information about using a program, click Help on its menu bar.

Creating a new document

To create a new document:

1Click Start, All Programs, Accessories, then click WordPad. Microsoft WordPad starts and a blank document opens.

2Begin composing your document. Use the menus and toolbar buttons at the top of the window to format the document.

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Saving a document

Help and Support After you create a document, you need to save it if you want to use it later.

For more information about saving

documents, click Start, then click Help

and Support. Type the keyword saving To save a document:

in the Search box, then click the arrow.

1 Click File, then click Save. The Save As dialog box opens.

Save in

list

File name

2Click the arrow button to open the Save in list, then click the folder where you want to save the file. If you do not see the folder you want, browse through the folders listed below the Save in list.

3 Type a new file name in the File name box.

4 Click Save.

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Opening a document

Help and Support

For more information about opening documents, click Start, then click Help and Support. Type the keyword opening files in the Search box, then click the arrow.

Printing a document

Help and Support

For more information about printing documents, click Start, then click Help and Support. Type the keyword printing in the Search box, then click the arrow.

www.gateway.com

To view, revise, or print an existing document, first you need to open it. Open the document in the program that it was created in.

To open a document:

1 Start the program.

2 Click File, then click Open.

3Click the arrow button to open the Look in list, then click the folder you want to open. If you do not see the folder you want, browse through the folders listed below the Look in list.

Look in list

4 Double-click the document file name. The document opens.

To print a document, you must have a printer connected to your notebook or have access to a network printer. For more information about installing or using your printer, see the printer documentation.

To print a document:

1 Make sure that the printer is turned on and loaded with paper.

2 Start the program and open the document.

3 Click File, then click Print. The Print dialog box opens.

4 Set the print options, then click OK. The document prints.

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Shortcuts

Shortcuts

Help and Support

For more information about Windows keyboard shortcuts, click Start, then click Help and Support. Type the keyword

Windows keyboard shortcuts in the

Search box, then click the arrow.

The following table shows a few shortcuts that you can use in Windows and almost all programs that run in Windows. For more information about shortcuts, see your Windows or program documentation.

To...

Do this...

 

 

Copy a file, folder, text, or

Click the item, then press CTRL + C.

graphic

 

 

 

Cut a file, folder, text, or

Click the item, then press CTRL + X.

graphic

 

 

 

Paste a file, folder, text, or

Click inside the folder or window where you want to paste the object, then press

graphic

CTRL + V.

 

 

Select multiple items in a list

Click the first item, press and hold down the CTRL key, then click each of the

or window

remaining items.

 

 

Select multiple adjacent

Click the first item in the list, press and hold down the SHIFT key, then click the last

items in a list or window

item in the list.

 

 

Permanently delete a file or

Click the file or folder, then press SHIFT + DELETE. The file or folder is permanently

folder

deleted. The file or folder is not stored in the Recycle Bin.

 

 

Rename a file or folder

Click the file or folder, press F2, type the new name, then press ENTER.

 

 

Close the active window or

Press ALT + F4.

program

 

 

 

Switch to a different file,

Press ALT + TAB.

folder, or running program

 

 

 

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CHAPTER 3

Recovering Your System

System recovery options

Drivers and applications recovery

Recovering your system

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System recovery options

Most computer problems can be solved by following the information in “Troubleshooting” on page 131 or at www.gateway.com. Problem-solving may also involve re-installing some or all of the notebook’s software (also called recovering or restoring your system). Gateway provides everything you need to recover your system under most conditions. A backup copy of your operating system, factory-installed drivers, and factory-installed applications is saved on a hidden area of your hard drive.

We recommend that you make a backup of your factory-installed software as soon as you get your new Gateway system.

“Drivers and applications recovery” on page 24 tells you how to record (or burn) the Drivers and Applications Recovery discs. Using a recovery disc that you have recorded is only one of several ways you can restore your system to working order. Recovery discs let you recover your device drivers and software that came pre-installed on your notebook.

If you are still having problems even after you follow troubleshooting steps, you can use Microsoft System Restore to roll back your system to a previous condition when drivers and programs worked correctly.

“Recovering your system using Microsoft System Restore” on page 30 describes how to return your system to a previous working condition.

If you are still experiencing problems, you may need to reinstall specific software, such as a device driver.

“Recovering specific files and software” on page 29 describes how to install specific, factory-installed software and device drivers.

Finally, in order to recover your system you may need to reinstall everything, including the operating system, so your notebook has its original factory settings.

“Recovering your system from the hard drive” on page 31 tells how to completely reinstall the original factory software.

Drivers and applications recovery

Your notebook’s hard drive contains everything you need to completely restore your system, including Windows XP, device drivers, and other programs. You can also restore device drivers or programs by using Drivers and Applications Recovery discs, which you create using an optional external recordable disc drive. You can immediately create the recovery discs (recommended), or you can wait until later.

For more information on creating recovery discs, see “Creating drivers and applications recovery discs” on page 25.

For more information on using your network to store and create recovery discs, see:

“Copying drivers and applications recovery files to a network” on page 26

“Creating discs from recovery files on a network” on page 27

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Creating drivers and applications recovery discs

Important

If you are recording to CDs, make sure that they are CD-R and not CD-RW discs. If you are recording to a DVD, make sure that it is a DVD-R or DVD+R disc, not DVD-RW or DVD+RW discs.

You can use drivers and applications recovery discs to restore device drivers or programs. You can create an unlimited number of drivers and applications recovery disc sets. Before you continue, make sure that your notebook has a recordable drive. If your notebook does not have an external recordable drive, see “Copying drivers and applications recovery files to a network” on page 26.

To record a set of drivers and applications recovery discs:

1Make sure that you have blank discs ready. Depending on the type of external recordable drive your notebook has, you need either several CD-R discs or one DVD-R or DVD+R disc.

2Click Start, All Programs, System Recovery, then click Create My Drivers-Applications CD(s). A message asks you if you want to “Burn ISO” (record recovery discs) or “Create ISO” (copy the files to a drive).

3Click Burn ISO. The Recovery CD/DVD Creator dialog box opens.

4Click Start Creation. A message tells you the number of blank discs that are required for the recovery disc set.

5Click the type of recordable disc you want to use.

6Make sure that you have the appropriate number and type of blank discs, then insert a blank disc into the external recordable drive.

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Important

7 Click OK. The program prepares the recovery files, then records the

Use a permanent marker to label each

recovery files to the blank disc(s).

disc “Gateway Driver and Application

 

Recovery.” As you remove each disc from

 

the drive, use the marker to label each

 

disc 1 of x, 2 of x, 3 of x, and so on.

 

8If a message tells you to insert another blank disc, remove the completed disc, then insert a blank disc.

9When you see the message “The Recovery ISO Image has been created successfully,” remove the last disc from the drive, then click OK.

10 Store the discs in a safe place for future use. You are done.

Copying drivers and applications recovery files to a network

You can copy driver and application recovery files to a network location, so you can burn unlimited sets of drivers and applications recovery discs from a different computer that has a recordable drive.

To copy drivers and applications recovery files to a network:

1Click Start, All Programs, System Recovery, then click Create My Drivers-Applications CD(s). A message asks you if you want to “Burn ISO” (record recovery discs) or “Create ISO” (copy the files to a drive).

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Drivers and applications recovery

Tips & Tricks

Store your recovery (ISO) images in a folder that indicates which computer the files are for. For example, store the files for a Gateway 7200XL in a folder named GW 7200XL Apps Recovery.

2Click Create ISO, then find the network location you want to save the driver and application recovery files to.

3Click OK. The program prepares the recovery files, then copies them to the location you specified.

4When you see the message “The Recovery ISO Image has been created successfully,” click OK. You are done.

To create discs from the files you just copied, see “Creating discs from recovery files on a network” on page 27.

Creating discs from recovery files on a network

Important

If you are recording to CDs, make sure that they are CD-R and not CD-RW discs. If you are recording to DVDs, make sure that they are DVD-R or DVD+R discs, not DVD-RW or DVD+RW discs.

Important

Use the correct type of blank disc for the recovery (ISO) file. For example, if the recovery (ISO) file was created for a DVD, make sure you use a blank DVD+R or DVD-R disc.

Before you continue, make sure that your computer has a recordable drive.

To create recovery discs from recovery files stored on a network:

1Make sure that you have blank discs ready. If the ISO filenames start with CD, you will need blank CDs. If the ISO filenames start with DVD, you will need blank DVDs.

2Insert a blank disc into the recordable drive of any networked computer. You need one blank disc for each recovery (ISO) file.

3 Click Start, then click My Computer.

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Important

Use a permanent marker to label each disc “Gateway Drivers and Applications Recovery.” As you remove each disc from the drive, use the marker to label each disc 1 of x, 2 of x, 3 of x, and so on.

4Open the network location of the recovery files.

5Double-click the file for the first disc. Your media burning software opens.

6Follow the on-screen instructions of your media burning software to complete the burning of the recovery disc(s).

7 When the disc is complete, remove that disc and insert another.

8Repeat steps 5-7 for each recovery file until each file is recorded onto a disc. You are done.

Recovering your system

Important

If your hard drive has failed and you cannot restore the software from the hard drive, contact Gateway Customer Care for help. For a fee, Customer Care may be able to provide a set of recovery discs to restore your notebook.

For more help, you can find the Gateway Customer Care contact information on the label located on the bottom of your notebook.

If you have problems with your notebook and you need to recover your system, you can restore specific drivers and programs from a set of recovery discs, roll back your system to a previous condition when drivers and programs were working correctly, or reinstall everything from the notebook’s hard drive.

To selectively restore device drivers or programs, see “Recovering specific files and software” on page 29.

-OR -

To restore your system to a previous condition when software and device drivers were working correctly, see “Recovering your system using Microsoft System Restore” on page 30.

-OR -

To reinstall everything, see “Recovering your system from the hard drive” on page 31.

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Recovering specific files and software

You can perform a partial recovery by recovering specific files, such as device drivers and most pre-installed software. If you need to recover software that did not come pre-installed on your system, you need to follow the software’s own instructions for installation.

You can recover specific files using either the Start menu or a drivers and applications recovery disc that you have created.

To recover specific drivers and software:

1Click Start, All Programs, System Recovery, then click Application & Driver Recovery. The Application Recovery program opens.

- OR -

Turn on your notebook, then insert the drivers and applications recovery disc #1 (if available) into the optional external CD or DVD drive. The

Application Recovery program opens.

2Click the driver or application you want to install. To select multiple items, press and hold CTRL while clicking each item.

3Click Next. The items you selected are installed. When the installation is finished, a message asks you if you want to install more drivers or applications.

4 Click Yes to install more drivers or applications, or click Quit to exit.

5 Store the discs in a safe place for future use. You are done.

6If your system still has problems, follow the directions in “Recovering your system using Microsoft System Restore” on page 30.

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Recovering your system using Microsoft System Restore

Before using Gateway System Recovery, you should try Microsoft System Restore to determine whether you can restore your system to a previous condition.

Every time you install new device drivers or software, and every 24 hours (while your notebook is turned on), Microsoft System Restore takes a “snapshot” of your system settings and saves it as a restore point. In most cases of hard-to-resolve software problems, you can return to one of these restore points to get your system running again.

To restore using Microsoft System Restore:

1 Press F1. The Microsoft Windows XP Help and Support Center opens.

2Click Undo changes to your computer with System Restore. The Welcome to System Restore dialog box opens.

3Click Restore my computer to an earlier time, then click

Next. The Select a Restore Point dialog box opens.

4Click a bold date on the calendar (Step 1 on the screen), then click a restore point in the list (Step 2 on the screen).

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Recovering your system

5 Click Next. The Confirm Restore Point Selection dialog box opens.

6Make sure that you want to use the restore point you selected, and read all notices on the screen.

7Click Next, then follow the on-screen instructions to finish the restoration. If completing Microsoft System Restore does not solve your problem, restart Gateway System Recovery. See “Recovering your system from the hard drive” on page 31 for instructions.

Recovering your system from the hard drive

To recover from the hard drive:

1If you can still run Windows, click Start, All Programs, System Recovery, System Recovery, then click Yes. Your notebook restarts, then the System Recovery program starts.

- OR -

Turn on or restart your notebook, then press F11 while your notebook is starting.

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Caution

2 Click a system recovery option:

The Full System Restore option deletes all files on your hard drive except the restore files. Make sure that you back up all personal data files before continuing this process.

Important

After you restore your system, it will appear with the same files and programs it had when it shipped from the factory.

You still need to download Windows updates and antivirus updates to bring your notebook’s software up to date.

Full System Restore (Destructive) reformats the hard drive and restores the system software as it was when you purchased your notebook. This process deletes your data files.

Full System Restore with Backup (recommended) moves the contents of the hard drive to the C:\My Backup folder and installs a new copy of Windows XP. This option saves your existing data files, but all programs must be reinstalled and the program settings reconfigured. You need at least 4 GB of hard drive space to use this restore option.

3 Click Next. The System Restore - Format and Recover dialog box opens.

4Click Yes. Files are restored to your hard drive. When file recovery has finished, the System Restore dialog box opens.

5Click Restart. Your notebook restarts, and Windows finishes its setup and installation.

6Reconnect your Internet cable and all USB peripheral devices. You are done.

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CHAPTER 4

Using the Internet

Learning about the Internet

Setting up an Internet account

Using the World Wide Web

Using e-mail

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Learning about the Internet

The Internet is a worldwide network of computers linked together to provide information to people everywhere. The two most popular services on the Internet are e-mail and the World Wide Web. You can access this network by connecting your notebook to a telephone, DSL (Digital Subscriber Line), or cable television line and signing up with an Internet service provider (ISP).

Internet Servers store information so other computers can access it from the Internet.

Your computer connects to the Internet through an ISP.

ISP Servers

let you connect to the Internet and access your e-mail messages.

If you want to access the Internet you need:

A modem—a device that connects your notebook to other computers or servers using a telephone, DSL, or cable television line. Your notebook has a built-in dial-up telephone modem. Cable and DSL modems connect to your notebook through an Ethernet jack and provide a faster connection speed than a standard telephone modem.

An Internet service provider—a company that provides access to the Internet through an ISP server. When you connect to an ISP, the ISP server lets you access the Internet and your e-mail messages. Check your telephone book for a list of Internet service providers available locally.

A Web browser—a program that displays information from the World Wide Web. Microsoft Internet Explorer was included with your notebook. For more information, see “Using the World Wide Web” on page 35.

An e-mail program—a program that lets you create, send, and receive e-mail messages over the Internet. Microsoft Outlook or Outlook Express was included with your notebook. For more information, see “Using e-mail” on page 37.

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Setting up an Internet account

Setting up an Internet account

Before you can view the information on the World Wide Web, you need to set up an Internet account with an Internet service provider (ISP). To set up an ISP service or to transfer an existing account to this notebook, contact the ISP directly.

Dial-up Internet connections are those using a telephone system to connect to the Internet. This may include ordinary analog telephone lines, ISDN connections, and in some cases ADSL over PPP, or other technologies. Because dial-up connections are designed to be temporary connections to the Internet, dial-up charges (with both your telephone company and Internet service provider) often increase the longer you connect to the Internet. To minimize the cost for dial-up Internet users, we suggest that you only connect to the Internet during your e-mail and Web browsing session, then disconnect when you are finished. Your Internet service provider can provide instructions on how to connect to and disconnect from the Internet.

Cable and DSL modems, a connection known as broadband, use your cable television or special telephone lines to connect to your ISP and access the Internet. In many instances, broadband is considered an always-connected service. With this type of service, your cost is the same regardless of the amount of time you use your Internet connection.

Accessing your Internet account

Help and Support

For general information about using Internet accounts, click Start, then click

Help and Support. Type the keyword

ISP in the Search box, then click the arrow.

The method you use to access your Internet account varies from ISP to ISP. Contact your ISP for the correct procedure.

Using the World Wide Web

The World Wide Web is a multimedia window to the Internet that gives you access to millions of information sources.

Information on the Web comes to you on Web pages, which are electronic documents that you view using a Web page display program called a browser. You can use any of the commercially available Web browsers, like Microsoft Internet Explorer or Netscape Navigator.

Web pages can contain text, animations, music, and other multimedia features. A group of related Web pages is called a Web site. You can access Web sites to shop, track investments, read the news, download programs, and much more.

You can explore a Web site or visit other Web sites by clicking areas on a Web page called links or hyperlinks. A link may be colored or underlined text, a picture, or an animated image. You can identify a link by moving the mouse or touchpad pointer over it. If the pointer changes to a hand, the item is a link.

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To learn more about using the Web browser features, click Help in the menu bar.

Link

Web page

Linked Web page

Connecting to a Web site

Tips & Tricks

To protect your children from accessing objectionable Web sites, use the Parental Control feature in McAfee SecurityCenter which came with your notebook.

Help and Support

For general information about connecting to a Web site, click Start, then click Help and Support. Type the keyword connecting to Web site in the Search box, then click the arrow.

After you set up an account with an Internet service provider (ISP), you can access the many information sources on the World Wide Web.

To connect to a Web site:

1 Connect to your Internet account.

2Depending on the method you use to connect to your Internet account, you may need to start your Web browser. Click Start, then click Internet. Your default Web browser opens showing an opening page or welcome screen.

3To go to a different Web site, type the address (called a URL for “Universal Resource Locator”) in the browser address bar (for example www.gateway.com), then click GO on the browser address bar.

- OR -

On the current Web page, click a link to a Web site.

The Web browser locates the server computer on the Internet, downloads (transfers) data to your notebook, and displays the page on the site that you requested.

Sometimes Web pages display slowly. The speed that a Web page displays on your screen depends on the complexity of the Web page and other Internet conditions. Additionally, the speed of your connection will determine how fast Web pages display.

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Downloading files

Caution

To protect your notebook against viruses, make sure that you scan the files you download. For more information, see “Protecting your notebook from viruses” on page 117.

Help and Support

For general information about downloading files, click Start, then click

Help and Support. Type the keyword downloading files in the Search box, then click the arrow.

Using e-mail

Downloading is the process of transferring files from a computer on the Internet to your notebook.

To download files or programs from a Web site:

1 Connect to your Internet account.

2In the address bar, type the address of the Web site that contains the file or program you want to download, then click GO on the browser address bar.

- OR -

Click a link on a Web page to navigate to the Web site containing the file that you want to download.

3Create or locate the folder where you want to store the file on your notebook. For more information, see “Working with files and folders” on page 11.

4 Click the link on the Web page for the file that you want to download.

5Follow the on-screen instructions for saving the file in the folder that you want. A copy of the file is downloaded to your notebook. The time that it takes to transfer the file to your notebook depends on file size and Internet conditions.

6 Open the folder that you created.

7Install or view the downloaded file by double-clicking it. If applicable, follow the instructions provided on the Web site to run or install the program.

Using e-mail

E-mail (electronic mail) lets you send messages to anyone who has an Internet connection and e-mail address. E-mail is usually a free service of your Internet account.

The Internet never closes, so you can send e-mail messages at any time. Your e-mail messages arrive at most e-mail addresses in minutes.

An e-mail address consists of a user name, the @ symbol, and the Internet domain name of the Internet service provider (ISP) or company that “hosts” that user. Your e-mail address is assigned when you sign up for an account with an ISP. For example, a person with an account with Hotmail might have an e-mail address that is similar to this one:

jdoe@hotmail.com

User name

Internet domain name

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Sending e-mail

Tips & Tricks

Most e-mail programs let you attach files, such as photographs, to your e-mail. For more information, see the help for your e-mail program.

To send e-mail using Outlook or Outlook Express:

1 Connect to your Internet service provider.

2 Click Start, then click E-Mail. Your default e-mail program opens.

3 Click New.

4Type the e-mail address of the recipient you want to send e-mail to in the To box.

5 Type the subject of your e-mail in the Subject box.

6 Type the e-mail message.

7When finished, click Send. Your e-mail is sent over the Internet to the e-mail address you specified.

Checking your e-mail

Caution

To protect your notebook from viruses, check any e-mail attachments using McAfee SecurityCenter which came with your notebook. For more information, see “Protecting your notebook from viruses” on page 117.

Help and Support

For general information about using e-mail, click Start, then click Help and Support. Type the keyword e-mail in the Search box, then click the arrow.

To check your e-mail using Outlook Express:

1 Connect to your Internet service provider.

2 Click Start, then click E-Mail. Your default e-mail program opens.

3 Click Send/Receive or Send/Recv.

4 Double-click the message you want to read.

For more information about managing and organizing your e-mail messages, see the online help in your e-mail program.

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CHAPTER 5

Protecting your notebook

Hardware security

Data security

Security updates

Traveling securely

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Hardware security

You probably purchased your notebook so you can take it with you. Because it’s light-weight and compact, it’s easy to carry. But these features also make it easy for someone else to steal. You may be able to replace your notebook with a call to your insurance agent, but you cannot replace the information stored on your notebook.

Kensington lock slot

CompuTrace

Tips & Tricks

Use Computrace Complete’s online help to get the program up and running. If your notebook does not already have Computrace Complete installed, contact Gateway at www.gateway.com/business to purchase the service.

The first step in notebook security is preventing your notebook from being stolen.

Attach a cable lock to the Kensington lock slot on your notebook, then wrap the cable lock to a solid object like a desk or table. You can buy a cable lock at most electronics stores and many department stores.

For the location of the Kensington lock slot, see your hardware reference.

If someone steals your notebook, you may be able to get it back by using tracking software.

Your notebook may be enabled to take advantage of Computrace® Complete, a service you can purchase to help find your notebook if it is stolen. This program automatically reports the location of your notebook once a day while it is connected to the Internet. If your notebook is stolen, the frequency increases to every fifteen minutes. A recovery team can give local law enforcement agencies tracking information and documentation to get subpoenas and search warrants to recover your notebook.

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Data security

Data security

The second step in notebook security is keeping your data safe and secure.

Trusted Platform Module (TPM)

Tips & Tricks

Use the TPM user guide or the program’s online help to get TPM up and running.

Your notebook may be Trusted Platform Module (TPM) 1.2 hardware-ready. TPM is a component of your notebook that is better than commercially available software security. TPM uses a combination of hardware data encryption and password access. If your notebook includes TPM compliant hardware, your notebook may also include the software necessary to take full advantage of its TPM capabilities. If your notebook has TPM hardware but does not include the TPM software, you can upgrade your notebook when the software is available.

Computrace

Your notebook may include Computrace® Complete. If your notebook is stolen, you can use Computrace Complete to remotely delete personal information from your hard drive.

Notebook startup and hard drive password

Tips & Tricks

Make sure that you use a password you can remember. The password feature is very secure, and you cannot bypass it. If you forget your password, you will have to return your notebook to Gateway so

we can reset it.

Windows XP user accounts

Help and Support

For more information about Windows XP user accounts, click Start, then click Help and Support. Type the keyword user accounts in the Search box, then click the arrow.

Use a startup and hard drive password to keep other people from using your notebook. You have to enter your password when you turn on your notebook or access your files.

These passwords are set in your notebook’s BIOS setup utility. Use a password that you can remember but that would be hard for someone else to guess.

Windows lets you set up a user account for each person who uses your notebook. When you set up user accounts, Windows sets up a My Documents folder for each account. You can assign a password to each account so only the account owner can access files in the My Documents folder.

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When you set up a user account, you can also limit the programs that a user can install or run.

Protecting your notebook from viruses

Help and Support

For more information about protecting your notebook against viruses, click

Start, then click Help and Support. Type the keyword viruses in the Search box, then click the arrow.

Tips & Tricks

For more information about modifying security settings, see “Modifying security settings” on page 114.

A virus is a program that attaches itself to a file on a computer, then spreads from one computer to another. Viruses can damage data or cause your notebook to malfunction. Some viruses go undetected for a period of time because they are activated on a certain date.

Protect your notebook from a virus by:

Registering your copy of McAfee SecurityCenter or Symantec Security Client and subscribing to the virus definition update service. You may have received a free limited time subscription to one of these services when you purchased your notebook.

Using the McAfee VirusScan or Symantec Security Client program to check files and programs that are attached to e-mail messages or downloaded from the Internet.

Checking all programs for viruses before installing them.

Disabling macros on suspicious Microsoft Word and Excel files. These programs will warn you if a document that you are opening contains a macro that might have a virus.

Periodically updating the McAfee VirusScan or Symantec Security Client program to protect against the latest viruses.

Making sure the Windows Security Center is configured to provide you with the highest level of protection.

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