Epson WF-R5690 Service Manual
SERVICE MANUAL
Color Inkjet Printer
Epson WF-R5690 series/ Epson WF-R4640 series
Epson WF-R5190 series/Epson WF - R1111 series
CONFIDENTIAL
SEMF14-003
Notice:
All rights reserved. No part of this manual may be reproduced, stored in a retrieval system, or transmitted in any form or
by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of
SEIKO EPSON CORPORATION.
All effort have been made to ensure the accuracy of the contents of this manual. However, should any errors be
detected, SEIKO EPSON would greatly appreciate being informed of them.
The contents of this manual are subject to change without notice.
The above not withstanding SEIKO EPSON CORPORATION can assume no responsibility for any errors in this
manual or the consequences thereof.
EPSON is a registered trademark of SEIKO EPSON CORPORATION.
Note :Other product names used herein are for identification purpose only and may be trademarks or r egistered
trademarks of their respective owners. EPSON disclaims any and all rights in those marks.
Copyright 2014 SEIKO EPSON CORPORATION
Printer CS Quality Assurance Department
Confidential
Safety Precautions
All safety procedures described here shall be strictly adhered to by all parties servicing and maintaining this
product.
DANGER
Strictly observe the following cautions. Failure to comply could result in serious bodily injury or loss of life.
1. Always disconnect the product from the power source and peripheral devices when servicing the product or
performing maintenance.
2. When performing works described in this manual, do not connect to a power source until instructed to do so.
Connecting to a power source causes high voltage in the power supply unit and some electronic components
even if the product power switch is off. If you need to perform the work with the power cable connected to a
power source, use extreme caution to avoid electrical shock.
WARNING
Strictly observe the following cautions. Failure to comply may lead to personal injury or loss of life.
1. Always wear protective goggles for disassembly and reassembly to protect your eyes from ink in working. If
any ink gets in your eyes, wash your eyes with clean water and consult a doctor immediately.
2. When using compressed air products; such as air duster, fo r cleaning during repair and maintenance, the use
of such products containing flammable gas is prohibited.
PRECAUTIONS
Strictly observe the following cautions. Failure to comply may lead to personal injury or damage of the product.
1. Repairs on Epson product should be performed only by an Epson certified repair technician.
2. No work should be performed on this product by persons unfamiliar with basic safety knowledge required for
electrician.
3. The power rating of this product is indicated on the serial number/rating plate. Never connect this product to
the power source whose voltages is different from the rated voltage.
4. Replace malfunctioning components only with those components provided or approved by Epson;
introduction of second-source ICs or other non-approved components may damage the product and void any
applicable Epson warranty.
5. The capacitors on the Main Board may be electrically charge right after the power turns off or after driving
motors which generates counter electromotive force such as when rotating the PF Roller or when moving the
CR Unit. There is a risk to damage the Main Board if the Head FFC is short-circuited with the capacitors on
the Main Board electrically charged, therefore, after the power turns off or after motors are driven, leave the
printer untouched for approximately 30 seconds to discharge the capacitors before starting disassembly/
reassembly.
6. To prevent the circuit boards from short-circuiting, be careful about the following when handing FFC or
cables.
When handling FFC, take care not to let the terminal section of FFC touch metal parts.
When connecting cables/FFC to the connectors on circuit board, connect them straight to the connectors to avoid
slant insertion.
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7. In order to protect sensitive microprocessors and circuitry, use static discharge equipment, such as anti-static
wrist straps, when accessing internal components.
8. Do not tilt this product immediately after initial ink charge, especially after performing the ink charge several
times. Doing so may cause ink to leak from the product because it may take some time for the waste ink pads
to completely absorb ink wasted due to the ink charge.
9. Never touch the ink or wasted ink with bare hands. If ink comes into contact with your skin, wash it off with
soap and water immediately. If you have a skin irritation, consult a doctor immediately.
10. When disassembling or assembling this product, make sure to wear gloves to avoid injuries from metal parts
with sharp edges.
11. Use only recommended tools for disassembling, assembling or adjusting the printer.
12. Observe the specified torque when tightening screws.
13. Be extremely careful not to scratch or contaminate the following parts.
Nozzle plate of the printhead
CR Scale
PF Scale
ASF Scale
Coated surface of the PF Roller
Gears
Rollers
LCD
Scanner Sensor
Exterior parts
14. Never use oil or grease other than those specified in this manual. Use of different types of oil or grease may
damage the component or give bad influence on the printer function.
15. Apply the specified amount of grease described in this manua l .
16. Make the specified adjustments when you disassemble the printer.
17. When cleaning this product, follow the procedure described in this manual.
18. When transporting this product after filling the ink in the printhead, pack the printer without removing the
ink cartridges in order to prevent the printhead from drying out.
19. Make sure to install antivirus software in the computers used for the service support activities.
20. Keep the virus pattern file of antivirus software up-to-date.
21. When disassembling/reassembling this product, if you find adhesive power of the double-sided tape which
secure the parts or FFC is not enough, replace the tape with new one and attach it correctly to the specified
points where the parts or FFC should be secured.
22. Unless otherwise specified in this manual, the labels attached on the returned product should be transferred to
the corresponding attachment positions on the new one referring to the labels on the returned product.
Confidential
About This Manual
This manual, consists of the following chapters, is intended for repair service personnel and includes information
necessary for properly performing maintenance and servicing the product.
CHAPTER 1. TROUBLESHOOTING
Describes the step-by-step procedures for the troubleshooting.
CHAPTER 2. DISASSEMBLY / REASSEMBLY
Describes the disassembly/reassembly procedures for main parts/units of the product, and provide the
standard operation time for servicing the product.
CHAPTER 3. ADJUSTMENT
Describes the required adjustments for servicing the product.
CHAPTER 4. MAINTENANCE
Describes maintenance items and procedures for servicing the product.
CHAPTER 5. APPENDIX
Provides the additional information for reference:
Symbols Used in this Manual
Various symbols are used throughout this manual either to provide additional information on a specific topic or
to warn of possible danger present during a procedure or an action. Pay attention to all symbols when they are
used, and always read explanation thoroughly and follow the instructions.
Indicates an operating or maintenance procedure, practice or condition that, if not strictly observed,
could result in serious injury or loss of life.
Indicates an operating or maintenance procedure, practice, or condition that, if not strictly observed,
could result in bodily injury, damage or malfunction of equipment.
May indicate an operating or maintenance procedure, practice or condition that is necessary to
accomplish a task efficiently. It may also provide additional information that is related to a specific
subject, or comment on the results achieved through a previous action.
For Chapter 4 “Disassembly/Reassembly”, symbols other than indicated above are used to show additional
information for disassembly/reassembly. For the details on those symbols, see "2.3 Disassembly and Assembly
Procedure (p46)".
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Revision Status
Revision Date of Issue Description
A August 27, 2014 First Release
B December 19, 2014 Revise the content
Chapter 1
Made change in "1.1.5.1 Start method of Maintenance Special Mode (p28)".
Chapter 2
Made change in "2.2 Parts Diagram (p38)".
Disassembling procedure has been added in "2.3.2.1 Panel Unit (p48)"
Made change the picture of "2.3.4.6 Decompress Pump Unit (p81) ".
Made change for description in "2.3.4.8 Printhead (p85)".
Made change for description in "2.3.4.9 Ink Supply Unit (p90)".
Made change for description in "2.3.4.10 Head FFC (p96)".
Made change for description in "2.3.4.11 Ink Supply Assy (p98)"
Made change for description in "2.3.4.12 CR Scale (p104)".
Made change for description in "2.3.4.14 CR Guide Frame Assy (p109)".
Made change the picture of "2.3.4.15 Frame Base Assy (p113)".
Made change for description in "2.3.4.16 Star Wheel Assy (p114)".
Made change for description in "2.3.4.17 Front Frame Assy (p115)".
Made change for description in "2.3.4.18 EJ Roller (p118)".
Made change for description in "2.3.5.1 Ink Supply BK Cover Assy (p121)".
Made change for description in "2.3.5.2 Ink Supply CL Cover Assy (p123)".
Made change for description in
Made change for description in
Made change for description in
Made change for description in
Made change for description in "2.3.5.7 Ink Supply BK Assy (p134)".
Made change for description in "2.3.5.8 Ink Supply CL Assy (p136)".
Made change for description in "2.3.5.9 Ink Pack Holder (BK) (p140)".
Made change for description in "2.3.5.10 Ink Pack Holder (Y/M/C) (p142)".
Description about "2.3.5.11 Ink Supply Needle (p144)" has been added.
Description about "2.3.5.12 Ink tube (p144)" has been added.
Made change for description in "2.3.6.1 ADF Rear Cover (p146)".
Made change for description in "2.3.6.2 ADF Cover Assy (p147)".
Made change for description in
Made change for description in "2.3.6.4 ADF LD Assy (p148)".
Checkpoint of " 2nd Cassette Unit (p152)" has been added.
Made change for description in "2.3.7.2 Paper Stopper Assy 1st/2nd (p154)".
Description about "2.3.7.3 Pick Up Roller Assy 1st (p156)" has been added.
Made change for description in
Made change for description in
Chapter 3
Information of new inspection jig has added to "3.2.5 Ink Leak check (p204)".
Made change in "3.2.7 Touch Panel Adjustment (WF-R5690/R4640 series
only) (p218)".
Chapter 4
Delete the Firmware Update Procedure.
Made change in "4.3 Initialization of Admin Password (p226)".
"2.3.5.3 Releasing the Ink Supply BK Assy (p125)"
"2.3.5.4 Releasing the Ink Supply CL Assy (p128)"
"2.3.5.5 Ink Supply BK Cover Open Sensor (p131)"
"2.3.5.6 Ink Supply CL Cover Open Sensor (p132)"
"2.3.6.3 ADF Document Support Assy (p147)"
"2.4.15 Ink Supply BK Assy (p181)"
"2.4.16 Ink Supply CL Assy (p182)"
.
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Epson WF-R5690/R4640/R5190 series Revision B
Contents
Chapter 1 Troubleshooting
1.1 Troubleshooting....................................................................................................................................................... 11
1.1.1 Troubleshooting Workflow ............................................................................................................................ 11
1.1.2 Power-On Sequence ....................................................................................................................................... 13
1.1.3 Fatal Error....................................................................................................................................................... 15
1.1.4 FAX Troubleshooting..................................................................................................................................... 20
1.1.4.1 FAX Log ................................................................................................................................................ 20
1.1.4.2 Error Code/Superficial Phenomenon-Based Troubleshooting .............................................................. 26
1.1.5 Status sheet .................................... .......................................................................... ....................................... 28
1.1.5.1 Start method of Maintenance Special Mode....................................... ........................................ ........... 28
1.1.5.2 Description of Status sheet (Non-disclosed information to user).......................................................... 29
Chapter 2 DISASSEMBLY/REASSEMBLY
2.1 O verview ................................................................................................................................................................. 32
2.1.1 Tools ............................................................................................................................................................... 32
2.1.2 Screw types used in the printer..................................... .................................................................................. 33
2.1.3 Standard Operation Time for servicing the product ....................................................................................... 33
2.2 Parts Diagram .......................................................................................................................................................... 38
2.3 D isassembly and Assembly Procedure.................................................................................................................... 46
2.3.1 Preparation for servicing ................................................................................................................................ 46
2.3.1.1 Unlocking the Carriage Assy................................................................................................................. 46
2.3.1.2 Parts/Units Need to be Removed in Advance........................................................................................ 47
2.3.2 Exterior parts (WF-R5690/R4640 series)....................................................................................................... 48
2.3.2.1 Panel Unit .............................................................................................................................................. 48
2.3.2.2 Speaker................................................................................................................................................... 50
2.3.2.3 Housing Rear Assy ................................................................................... ............................................. 51
2.3.2.4 FAX Cover............................................................................................................................................. 52
2.3.2.5 ADF/Scanner Unit ................................................................................................................................. 53
2.3.2.6 Front Housing Assy ............................................................................................................................... 55
2.3.2.7 Middle Housing ..................................................................................................................................... 57
2.3.3 Exterior parts (WF-R5190 series) ................................................................................................................... 59
2.3.3.1 Panel Unit .............................................................................................................................................. 59
2.3.3.2 Housing Upper............................................................................... ........................................................ 61
2.3.3.3 Housing Rear Assy ................................................................................... ............................................. 63
2.3.3.4 USB Cover............................................................................................................................................. 64
2.3.3.5 Front Housing Assy ............................................................................................................................... 65
2.3.3.6 Middle Housing ..................................................................................................................................... 67
2.3.4 Printer Mechanism.................................................. ........................................................................................ 69
2.3.4.1 Main Board Unit .................................................................................................................................... 69
2.3.4.2 Main Board ............................................................................................................................................ 74
2.3.4.3 Power Supply Unit................................................................... ... ........................................................... 76
2.3.4.4 Rear ASF Assy......................................................................... .............................................................. 77
2.3.4.5 Rear ASF Guide Upper................................ .......................................................................................... 79
2.3.4.6 Decompress Pump Unit..................................................... ..................................... ... ............................ 81
2.3.4.7 PF Encoder............................................................................................................................................. 83
2.3.4.8 Printhead ................................................................................................................................................ 85
2.3.4.9 Ink Supply Unit...................................................................................................................................... 90
2.3.4.10 Head FFC............................................................................................................................................. 96
2.3.4.11 Ink Supply Assy................................................................................................................................... 98
2.3.4.12 CR Scale ................................ ..................................... .................................... ................................... 104
Troubleshooting 7
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Epson WF-R5690/R4640/R5190 series Revision B
2.3.4.13 Ink System ................................................. ......................................................................... ............... 106
2.3.4.14 CR Guide Frame Assy ........................................................ ............................................................... 109
2.3.4.15 Frame Base Assy .............................................................................................................................. . 113
2.3.4.16 Star Wheel Assy............................................................................................................... .................. 114
2.3.4.17 Front Frame Assy ............................................................................................................................... 115
2.3.4.18 EJ Roller ............................................................................................................................................ 118
2.3.5 I nk Supply Mechanism............................................................................................................................. .... 121
2.3.5.1 Ink Supply BK Cover Assy ................................................................................................................. 121
2.3.5.2 I nk Supply CL Cover Assy.................................................................................................................. 123
2.3.5.3 Releasing the Ink Supply BK Assy..................................................................................................... . 125
2.3.5.4 Releasing the Ink Supply CL Assy...................................................................................................... 128
2.3.5.5 I nk Suppl y BK Cover Open Sensor..................................................................................................... 131
2.3.5.6 Ink Supply CL Cover Open Sensor ..................................................................................................... 132
2.3.5.7 I nk Supply BK Assy ............................................................................................................................ 134
2.3.5.8 I nk Supply CL Assy............................................................................................................................. 136
2.3.5.9 Ink Pack Holder (BK).......................................................................................................................... 140
2.3.5.10 Ink Pack Holder (Y/M/C) .................................................................................................................. 142
2.3.5.11 Ink Supply Needle .................................. ...................................................................... ..................... 144
2.3.5.12 Ink tube ..................................... ......................................................................... ................................ 144
2.3.6 A DF/Scanner Unit ........................................................................................................................................ 146
2.3.6.1 ADF Rear Cover ........................................................................................................................... ....... 146
2.3.6.2 ADF Cover Assy......................................................................................................................... ......... 147
2.3.6.3 ADF Document Support Assy...............................................................................................
2.3.6.4 ADF LD Assy ...................................................................................................................................... 148
2.3.6.5 Scanner Unit .................................. .................................... ...................................... ............................ 149
2.3.7 2 nd Cassette Unit.......................................................................................................................................... 152
2.3.7.1 2nd Cassette Unit .......................................................................................................................... ....... 152
2.3.7.2 Paper Stopper Assy 1st/2nd ............................................................................................... .................. 154
2.3.7.3 Pick Up Roller Assy 1st................................................................. ...................................................... 156
2.3.7.4 Pick Up Roller Assy 2nd ................................................................................................... .................. 157
2.4 Routing FFCs/Cables ................................................................................................................................ ............ 160
2.4.1 Top of the Scanner Unit...................................................................................................... .......................... 160
2.4.2 Bottom of the Frame Base............................................................................................................................ 160
2.4.3 Bottom of the Scanner Unit
(WF-R5690/R4640 series)...................................................................................................................................... 161
2.4.4 Inside of the FAX Cover (WF-R5690/R4640 series)................................................................................... 162
2.4.5 Front of the Printer .............................................................................................................................. ......... 164
2.4.6 Center of the Printer ..................................................................................................................................... 166
2.4.7 Bottom of the Ink System Unit.......................................................................... ........................................... 168
2.4.8 Carriage Assy ............................................................................................................................................... 170
2.4.9 Speaker Cable ......................................................... ..................................... ................................................. 170
2.4.10 Around the Main Board Assy (1) ................................................................................................... ............ 171
2.4.11 Around the Main Board Assy (2) ................................................................................................... ............ 174
2.4.12 Around the Main Board Assy (3) ................................................................................................... ............ 176
2.4.13 2nd Cassette Housing Assy ........................................................................................................................ 176
2.4.14 CRCM FFC................................................................................................................................................. 180
2.4.15 Ink Supply BK Assy................................................................................................................................... 181
2.4.16 Ink Supply CL Assy ................................................................................................................................... 182
.............. 147
Chapter 3 Adjustment
3.1 Required Adjustments ........................................................................................................................................... 185
3.2 ......................................................................................................................................... .Details of Adjustments 192
3.2.1 PF Timing Belt Tension Check ..................................................................................................... ............... 192
3.2.2 Rear ASF Timing Belt Tension Check......................................................................................................... 193
3.2.3 PG Adjustment ............................................................................................................................................. 195
3.2.3.1 Preparation ........................................................................................................................................... 196
3.2.3.2 PG Adjustment procedure.................................................................................................................... 199
3.2.4 Checking the Platen Gap .............................................................................................................................. 203
Troubleshooting 8
Confidential
Epson WF-R5690/R4640/R5190 series Revision B
3.2.5 Ink Leak check.............................................................................................................................................. 204
3.2.6 H ead Angular Mechanism Adjustment. ....................................................................................................... 212
3.2.6.1 P reparation of the Head Angular Adjustment ...................................................................................... 212
3.2.6.2 Adjustment Procedure.................................... ....................................................................... ............... 214
3.2.7 Touch Panel Adjustment (WF-R5690/R4640 series only)........................................................................... 218
Chapter 4 Maintenance
4.1 O verview .......................................................................................................................................... ..................... 222
4.1.1 Cleaning........................................................................................................................................................ 222
4.1.2 Lubrication.................................................................................................................................................... 222
4.2 Lubrication Points and Instruction................................................... ................................................................. .... 223
4.3 Initialization of Admin Password................................................................................................ .......................... 226
Chapter 5 Appendix
5.1 Connector Diagram ............................................................................................................................................... 229
5.2 Protection for transportation...................................................................................................................... ............ 230
5.2.1 Pasting the packing material to the Holder Slider Ink pack Assy................................................................ 230
Troubleshooting 9
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CHAPTER 1
TROUBLESHOOTING
Confidential
Epson WF-R5690/R4640/R5190 series Revision B
Finish
*
Turn on the printer
2
What is returned reason?
Copy an image
Copy an image by ADF
Start
ADF/Scanner
failure
Printer failure only
Yes
Yes
Yes
No
Does power-on
sequence start?
Is power-on sequence
finished without error?
Yes
No
Is ADF operation
finished without
trouble?
Standby condition
Is scanning operation
finished without
trouble?
ADF failure?
1
No
Is the print result OK?
Yes
Yes
Is printing complete
without an error?
4
No
3
No
5
No
6
No
*: In case of “Not Trouble Found”, check fatal error code.
(p12)
(p12)
(p12)
(p12)
(p12)
(p12)
Print a nozzle check pattern
1.1 Troubleshooting
This section describes the troubleshooting workflow.
1.1.1 Troubleshooting Workflow
The following page describes the troubleshooting workflow. Follow the flow when troubleshooting problems.
This flowchart is compiled based on the following contents.
• Our experience regarding the quality problem.
• ESK’s repair data
• Printer Mechanism specification for WF-R5690/R4640/R5190 series
WF-R5190 series are not equipped with the Scanner / ADF unit, therefore, the
troubleshooting related to the Scanner / ADF unit is not applied.
If the reason for the return is evident, first check the phenomenon user claims recurs,
then proceed to the troubleshooting.
Figure 1-1. Troubleshooting Workflow (1)
Troubleshooting Troubleshooting 11
Confidential
Epson WF-R5690/R4640/R5190 series Revision B
The power-on sequence
does not start (p11)
No power
[Presumable Cause]
• Damage to Power Supply Unit
• Damage to Main Board
• Damage to Panel Unit
[Remedy]
• Replace Power Supply Unit
• Replace Main Board
• Replace Panel Unit
*1
Error is indicated during printing nozzle check pattern. (p11)
Error is indicated during power-on
21
sequence (p11)
Fatal error
See "1.1.2Power-On Sequence
(p13)".
Paper jam error
See "Paper jam error" which
occurs during nozzle check
pattern printing.
Maintenance box full
[Occurrence Condition]
This error occurs when
maintenance counter in
Maintenance Box exceeds the
specified value.
[Occurrence Timing]
•At power-on
• When printing starts
•Cleaning
• When closing the Front Cover
[Remedy]
• Replace Maintenance Box
Maintenance box CSIC error
[Occurrence Condition]
This error occurs when
Maintenance Box data is incorrect
or cannot be recognized correctly.
[Occurrence Timing]
• At power-on
• When printing starts
•Cleaning
• When closing the Front Cover
[Remedy]
• Remove and reinstall
Maintenance Box
• Replace Maintenance Box
• Replace CSIC terminal
• Replace Maintenance Box FFC
• Replace Main Board
No maintenance box error
[Occurrence Condition]
This error occurs when
Maintenance Box is not installed.
[Occurrence Timing]
• At power-on
• When printing starts
• Cleaning
• When closing the Front Cover
[Remedy]
• Install Maintenance Box
Ink end error
[Occurrence Condition]
This error occurs when ink in Ink
Cartridge is empty.
[Occurrence Timing]
• At power-on
• When printing starts
• Cleaning
• When closing the Front Cover
• During printing
[Remedy]
• Replace Ink Cartridge
[Note]
If this error occurs during
printing, the paper will be ejected
automatically after the current
page is printed. If the error occurs
during face printing in the
automatic duplex printing, the
current page will be printed but
printing stops before reversing the
paper.
Problems related to print result or during printing (p11)
Ink cartridge detection error
[Occurrence Condition]
This error occurs when ink
cartridge data is incorrect or Ink
Cartridge is not recognized
correctly.
[Occurrence Timing]
• At power-on
• When printing starts
• Cleaning
• When closing the Front Cover
• During printing
[Remedy]
• Remove and reinstall Ink
Cartridges
• Replace Ink Cartridge
• Replace CSIC terminal
• Replace CSIC Board
• Replace CSIC FFC
• Replace Main Board
No ink cartridge error
[Occurrence Condition]
This error occurs when Ink
Cartridge is not installed.
[Occurrence Timing]
• At power-on
• When printing starts
• Cleaning
• When closing the Front Cover
• During printing
[Remedy]
• Install Ink Cartridge
Front cover open error
[Occurrence Condition]
This error occurs when Front
Cover is open.
[Occurrence Timing]
• At power-on
• During printing
[Remedy]
• Close Front Cover
• Replace Front Housing Assy
• Replace Cover Open Sensor
• Replace Main Board
Scanning cannot be
performed
5 643
successfully (p11)
Ink cover open error
[Occurrence Condition]
This error occurs when Ink Cover
is open.
[Occurrence Timing]
• At power-on
• During printing
[Remedy]
• Close Ink Cover
• Replace Cover Open Sensor
• Replace Main Board
ADF does not
operate
normally (p11)
Paper jam error
[Occurrence Condition]
This error occurs when the top/
bottom of paper cannot be
detected by PE Sensor or PW
Sensor within the specified steps
even if the paper has been fed
correctly.
[Occurrence Timing]
• At power-on
• During feeding paper
• During ejecting paper
• During duplex printing
• When closing the Front Cover
[Remedy]
1 Press the “Start” button to eject
jammed paper.
• If succeeded
Print starts if there is printing
data.
• If failed
The paper jam error occurs
again.
2 If failed at Step 1, open the
Front Cover and remove the
Duplex Unit, and then remove
jammed paper.
3 Press the “Start” button again.
• If succeeded
Paper is fed if there is
printing data.
• If failed
The paper jam error occurs
again.
4 Check the following if failed in
Step 3.
• Foreign object
• Detached parts
• PE Sensor Lever
•PE Sensor
•PW Sensor
• Main Board
• Paper Stopper Assy
Paper out error
[Occurrence Condition]
This error occurs when the top of
paper cannot be detected by PE
Sensor within the specified steps
even if the paper has been fed
correctly. (No paper / paper
loading failed / paper is fed at
slant)
[Occurrence Timing]
• During feeding paper
[Remedy]
1 Set paper to 1st cassette or
Rear MP Tray, and press the
“Start” button.
2 If a paper stops before reaching
PE Sensor, remove it and
check the paper condition.
3 A)If paper has no damage, set
edge guide correctly after
setting paper in 1st cassette
or Rear MP Tray, and
perform Step 2 again.
B) If paper is damaged, check
for foreign materials /
detached parts / deformed
parts in the paper path.
4 If the problem is not solved by
3-A) & 3-B), check the
following.
• Foreign object
• Detached parts
• Movement of Trigger Lever
of Rear ASF
• Tension of ASF Timing Belt
• Surface condition of LD
Roller of Rear ASF, Pickup
Roller and paper feed rollers
in Duplex Unit
• PE Sensor Lever
•PE Sensor
• Main Board
•PF Motor
• Cassette Assy
• Paper Stopper Assy
Multi-feed error
[Occurrence Condition]
This error occurs on the following
case.
• A paper is ejected without
printing during paper loading
operation.
• Actual paper length is longer
than theoretical one.
[Occurrence Timing]
• During feeding paper
• During loading paper
• During ejecting paper
[Remedy]
• Replace PE Sensor Lever
• Replace PE Sensor
• Replace PW Sensor
• Replace Main Board
• Perform the operation check
and replace Paper Stopper
Assy if necessary
*2
Paper length mismatch error
for duplex printing
[Occurrence Condition]
This error occurs when actual
paper size is not matched to
theoretical one (both shorter and
longer).
[Occurrence Timing]
• During auto duplex printing
• During receiving FAX data
[Remedy]
• Replace PE Sensor Lever
• Replace PE Sensor
• Replace PW Sensor
• Replace Main Board
No paper cassette error
[Occurrence Condition]
This error occurs when Cassette
Assy 1st cannot be detected. (The
error occurs to the Cassette Assy
2nd in the same way.)
[Occurrence Timing]
• During feeding paper
*3
[Remedy]
• Check connection for Paper
Stopper Lever Sensor cable
• Replace Paper Stopper Lever
Sensor
Printing failure
[Symptoms]
• Printing failure
• Contamination on paper
• Dot missing
• Paper is ejected without printing
[Presumable Cause]
• Incorrect setting for driver/
panel
• Contamination on CR Scale
• Contamination on Printhead
Cover
• Printhead failure
• Dot missing of Printhead
• Contamination on Cap or
Wiper of Ink System Unit
• Ink System Unit failure
• PG is narrow
• Damage on PE Sensor Lever
• Damage on PE Sensor
• Damage on APG related parts
of Carriage Assy
• APG Lever operation failure
• Connection failure between
Decompress Pump Tube and
Ink Supply Unit
• Twist or blockade of
Decompress Pump Tube
• Decompress Pump Unit
operation failure
• Ink Supply Unit operation failure
• Connection failure between
Ink Supply Tube and Printhead
[Remedy]
• Check driver or panel setting
• Replace CR Scale
• Clean Printhead Cover
• Perform cleaning
• Replace Ink Cartridge
• Replace Printhead
• Clean rubber part of Cap
• Replace Ink System Unit
• Adjust PG again
• Replace Printer Mechanism
• Replace PE Sensor Lever
• Replace PE Sensor
• Replace Carriage Assy
• Check the attachment
condition of APG Lever
• Check the condition of
Decompress Pump Tube
• Replace Decompress Pump Unit
• Replace Ink Supply Unit
• Check the condition of the joint
section of Ink Supply Tube
Paper feeding failure
[Presumable Cause]
• Use of 3rd party media
• Inappropriate position of edge
guide
• Foreign object
• Detached parts
• Contamination on LD Roller of
Rear ASF / Retard Roller
• Contamination on Pickup
Roller
• Contamination on paper feed
rollers in Duplex Unit
• Damage to Cassette Assy
• Rear ASF Timing Belt tension
failure
• Damage to Rear ASF Assy
[Remedy]
• Use EPSON-recommended
paper
• Set edge guide correctly
• Remove foreign material
• Re-install parts
• Replace Pickup Assy
• Replace Cassette Assy
• Replace Printer Mechanism
• Replace Rear ASF Assy
Note *1: If the printer can turn on but turns off right away, the protection circuit may cut off the power due
Abnormal noise
[Presumable Cause]
• Foreign object
• Insufficient grease
• Damage to gears
[Remedy]
• Remove foreign material
• Apply an appropriate amount
of grease
• Replace gears
to an error such as a circuit failure.
*2: Only for manual duplex printing.
*3: WF-R5690/R4640 series only.
Scanner failure
[Presumable Cause]
• Contamination on document
glass
• Contamination on Document
Pad
• CIS bonding failure
• CIS failure
• Damage to Scanner Motor
[Remedy]
• Clean document glass
• Clean Document Pad
• Replace Document Pad
• Replace CIS Unit
• Replace Scanner Motor
ADF failure
[Symptoms]
• Paper is not fed
• Multi-feed
• Paper jam
• Skewed document
[Presumable Cause]
• Deterioration of Pickup Roller
• Deterioration of ADF Pad
Assy
• Damage to gears
•Damage to ADF Motor
• Contamination on document
glass
• Foreign object
• Damage to ADF Cover Assy
• Deterioration of Paper Eject
Roller
• Damage to ADF Document
Sensor / ADF PE Sensor
[Remedy]
• Replace ADF Cover Assy
• Replace ADF Pad Assy
• Clean document glass
• Remove foreign material
• Replace ADF Unit
Troubleshooting Troubleshooting Workflow 12
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Epson WF-R5690/R4640/R5190 series Revision B
0
0
0
0
0
0
0
0
0
0
1.1.2 Power-On Sequence
This section describes the power-on sequences for this product. The preconditions are as follows.
Turning on the printer after turning it off without an error.
Initial ink charge has finished and every cartridge has sufficient ink.
No paper on the paper path.
The Printhead is capped by the cap of Ink System and the CR Lock is engaged normally.
The carriage is locked by the CR lock.
PG position is set to PG1.
Table 1-1. Power-On Sequence
Operation
1. Printhead initialization and fuse inspection
1-1.Initializes the Printhead, and checks the fuse on the printer
control circuit board.
2. Seeking the home position
2-1.The carriage moves to the 0-digit side slowly and confirms it
touches the Right Frame.
2-2.Regards the position where the carriage touches the Right Frame
as the position of the specified steps from the home position, and
set it as the origin position.
2-3.The carriage slowly moves the CR lock set position.
2-4.The PF Motor rotates clockwise and releases the CR lock.
2-5.The PF Motor rotates counterclockwise and sets the CR lock.
Movement of
Components
80
80
80
80
80
80
HP
HP
HP
HP
HP
HP
Front ASF drive
condition
OFF ---
↓
↓
↓
↓
↓
Decompress
motor
---
---
---
---
---
2-6.The carriage moves to the 80-digit side slowly and confirms it
touches the CR lock.
2-7.The carriage returns to its home position.
2-8.The PF Motor rotates clockwise and releases the CR lock.
3. Switching front ASF drive
3-1.The carriage moves to the 80-digit side slowly up to position
where the Front ASF turn on.
80
80
80
80
HP
HP
HP
HP
↓
↓
↓
---
---
---
ON ---
Troubleshooting 13
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Epson WF-R5690/R4640/R5190 series Revision B
0
0
0
0
0
0
0
0
0
0
0
Table 1-1. Power-On Sequence
Operation
3-2.The carriage moves to the 0-digit side slowly up to the position
where the Front ASF turn off.
3-3.The carriage moves to the 80-digit side slowly and passes by the
CR lock.
4. PF initialization
4-1.The PF Motor rotates clockwise for approximately one second.
4-2.The PE sensor checks if paper exists, and the PF Motor rotates
clockwise for approximately 0.5 seconds.
5. Low temperature operation sequence
5-1.The carriage moves back and forth between CR lock and the left
Frame two times.
6. Checking waste ink overflow
6-1.Reads out the waste ink counter value of the Maintenance Box
to check waste ink overflow.
Movement of
Components
80
80
80
80
80
80
HP
HP
HP
HP
HP
HP
Front ASF drive
condition
OFF ---
↓
↓
↓
↓
↓
Decompress
motor
---
---
---
---
---
7. Detecting ink cartridge and initializing ink system
7-1.The carriage moves slowly to the ink detection position.
80
HP
↓
7-2.The Decompress Motor is driven and Diaphragm Pump sucks
the ink in the ink cartridges.
80
HP
↓
Decompress
and vent to
atmosphere
7-3.While monitoring the ink end sensor, the Decompress Motor is
driven again and the Diaphragm Pump sucks the ink.
80
HP
↓
Decompress
and vent to
atmosphere
7-4.Detects the ink remaining.
80
HP
↓
7-5.The carriage returns to its home position.
80
HP
↓
Note *1: On the premise on this table, PG does not change and the Rear ASF does not operate during the sequence.
*2: Executes when the detected temperature is under 5 ℃ (41)by the thermistor on the Printhead.
*3: The Printhead is capped with the Cap of the Ink System but the Carriage is not locked by the CR lock in order to shorten the
time before printing starts. The Carriage is locked when the printer enters the power saving mode without any operation after it
is turned on.
---
---
---
Troubleshooting 14
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Epson WF-R5690/R4640/R5190 series Revision B
1.1.3 Fatal Error
This section describes the fatal error code and the possible cause for this product.
Fatal Error List
Fatal errors related to the ADF/Scanner unit do not occur for WF-R5190 series because this
model does not have ADF/Scanner unit.
Table 1-2. Fatal Error List
Error type
ADF/
Scanner
Error
code
0x01 ADF PID excess speed error
0x02 ADF PID reverse error
0x03 ADF PID lock error • ADF Encoder failure (contaminated/detached scale, Encoder Board
0x04 ADF PID acceleration lock detection error
0x05 ADF PID excess load error
0x06 ADF PID driving time error • Main Board failure
0x09 ADF BS+ excess speed error
0x0A ADF BS+ reverse error
0x0B ADF BS+ lock error • ADF Encoder failure (contaminated/detached scale, Encoder Board
0x0D ADF BS+ excess load error
0x0E ADF BS+ driving time error • Main Board failure
0x10 HP detection error
0x11 Contact detection distance exceeded error
0x12
0x13
0x14 Measurement failure error • Scanner drive mechanism was overloaded.
0x20 LED light error
Opposite side contact detection distance
exceeded error
Opposite side wrong contact detection
distance error
Error name Possible cause
• ADF Encoder failure (contaminated/detached scale, Encoder Board
failure)
• Motor driver failure (Main Board failure)
• ADF Encoder failure (contaminated/detached scale, Encoder Board
failure)
• Paper jam
failure)
• ADF Motor failure
• Paper jam
• Cable disconnection
• ADF Encoder failure (contaminated/detached scale, Encoder Board
failure)
• Motor driver failure (Main Board failure)
• ADF Encoder failure (contaminated/detached scale, Encoder Board
failure)
• Paper jam
failure)
• ADF Motor failure
• ADF drive overload (paper jam/foreign object)
• Cable disconnection
• CIS Unit failure
• Scanner Housing failure
• Main Board failure
• CIS Unit failure
• Scanner Housing failur e (Including wrong attachment of the origin mark)
• Main Board failure
• Scanner FFC failure / Scanner FFC connection failure
• Scanner Motor failure / Scanner Motor connection failure
• CIS Unit failure
• Scanner Housing failur e (Including wrong attachment of the origin mark)
• Main Board failure
• Scanner FFC failure / Scanner FFC connection failure
• Scanner Motor failure / Scanner Motor connection failure
• CIS Unit failure
• Scanner housing failure (In cluding wrong attachment of the origin mark)
• Main Board failure
• Scanner FFC failure / Scanner FFC connection failure
• Scanner Motor failure / Scanner Motor connection failure
• CIS Unit failure
• Main Board failure
Troubleshooting 15
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Epson WF-R5690/R4640/R5190 series Revision B
Table 1-2. Fatal Error List
Error type
ADF/
Scanner
PDL 0x5F Main ROM and μSD ROM matching error • Mismatch the Main ROM FW version and μSD ROM FW version.
Printer
Error
code
0x30 Option error • Main Board failure
0x36 Paper jam error
0x41 FB PID excess speed error
0x42 FB PID reverse error
0x43 FB PID lock error • ADF Encoder failure (contaminated/detached scale, Encoder Board
0x44 FB PID acceleration lock
0x45 FB PID excess load error
0x46 FB PID driving time error • Main Board failure
0x49 FB BS+ excess sped error
0x4A FB BS+ reverse error
0x4B FB BS+ lock error • ADF Encoder failure (contaminated/detached scale, Encoder Board
0x4D FB BS+ excess load error
0x4E FB BS+ driving time error • Main Board failure
0x51 Automatic judgement fatal error 1
0x52 Automatic judgement fatal error 2
0x53 Automatic judgement fatal error 3
0x54 Automatic judgement fatal error 4
0x55 Automatic judgement fatal error 5
0x60 HP error
0x61 Deadlock avoidance error
0x62 Impossible contact detection error
0x6B PF runaway error
0x7F Inspection mode error ---*
0x8D Factor error other than printer device
0x8E Driver mismatch error An unsupported driver was used.
0x8F EEPROM verify error (by command) ---*
0x90 PW Sensor failure error • PW sensor failure
0x91 PW Sensor detected foreign object error
0x92 Hot plug disconnection paper jam error
0x93 PE Sensor error
Error name Possible cause
• Paper jam
• Foreign object
• ADF Encoder failure (contaminated/detached scale, Encoder Board
failure)
• Motor driver failure (Main Board failure)
• ADF Encoder failure (contaminated/detached scale, Encoder Board
failure)
• Paper jam
failure)
• ADF Motor failure
• ADF drive mechanism overload (assembling failure, lubrication failure)
• Cable disconnection
• ADF Encoder failure (contaminated/detached scale, Encoder Board
failure)
• Motor driver failure (Main Board failure)
• ADF Encoder failure (contaminated/detached scale, Encoder Board
failure)
failure)
• ADF Motor failure
• ADF drive mechanism overload (assembling failure, lubrication failure)
• Cable disconnection
---*
• Paper jam
• Foreign object
• Deformation of the Main Frame
• PF Encoder failure (contaminated/detached scale, Encoder Board failure)
• Motor drive error
This error occurs if the printer becomes a fatal error status due to a failure of
parts other than the printer such as the scanner or ADF
• Main Board failure
• Foreign object
• 2nd Cassette Unit has been removed during feeding (when the ASF
Motor is operating).
• Contact failure of the connector which contacts 2nd Cassette Unit and the
printer.
• PE Sensor failure
• Main Board failure
Troubleshooting 16
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Epson WF-R5690/R4640/R5190 series Revision B
Table 1-2. Fatal Error List
Error type
Printer
Error
code
0x94 PW Sensor light value adjust error
0x96 Decompr e ss pu m p mo tor driving time error
0x97 Head drive circuit VBS over-voltage error
0x99 IES process check error ---*
0x9A Circuit error (include blowout of a fuse)
0x9B Transistor temperature error
0x9C X-Hot detect error (pre printing)
0x9D X-Hot detect error (after flushing)
0x9E Head temperature error
0x9F No print inspection mode error ---*
0xB8 CRCM access error
0xB9 -
0xBA
0xBD -
0xC2
0xC3 Ink device error
0xC4 -
0xCF
0xD1 ASF PID excess load error
0xD2 ASF PID excess speed error
0xD3 ASF PID reverse error
0xD4 ASF PID lock error
0xD8 ASF load position reverse error
0xD9 ASF load position excess speed error
Ink device error
CRCM access error
CRCM access error
Error name Possible cause
• PW Sensor failure
• Main Board failure
• Decompress pump motor failure
• Main Board failure
• Head FFC failure
• Main Board failure
• Main Board failure
• Printhead failure
• Main Board failure
• CR Contact Module failure
• CRCM FFC disconnection
• Main Board failure
• Ink cartridge failure
• CSIC Terminal failure
• CR Contact Module failure
• Main Board failure
• CR Contact Module failure
• CRCM FFC disconnection
• Main Board failure
• Ink cartridge failure
• CSIC Terminal failure
• CR Contact Module failure
• Main Board failure
• CR Contact Module failure
• CRCM FFC disconnection
• Main Board failure
• ASF Encoder failure (contaminated/detached scale, Encoder Board
failure)
• ASF Motor failure
• Pickup Roller (2nd cassette) drive mechanism overload (paper jam /
foreign object)
• Cable disconnection
• ASF Encoder failure (contaminated/detached scale, Encoder Board
failure)
• Motor driver failure (Main Board failure)
• ASF Encoder failure (contaminated/detached scale, Encoder Board
failure)
• Paper jam
• ASF Encoder failure (contaminated/detached scale, Encoder Board
failure)
• ASF Motor failure
• Pickup Roller (2nd cassette) drive mechanism overload (paper jam /
foreign object)
• Cable disconnection
• ASF Encoder failure (contaminated/detached scale, Encoder Board
failure)
• Paper jam
• ASF Encoder failure (contaminated/detached scale, Encoder Board
failure)
• Motor driver failure (Main Board failure)
Troubleshooting 17
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Epson WF-R5690/R4640/R5190 series Revision B
Table 1-2. Fatal Error List
Error type
Printer
Error
code
0xDA ASF load position excess load error
0xDE ASF PID driving time error
0xDF ASF load position driving time error
0xE1 CR PID excess load error
0xE2 CR PID excess speed error
0xE3 CR PID reverse error
0xE4 CR PID lock error
0xE5 CR PID speed fall error
0xE8 CR load position reverse error
0xE9 CR load position excess speed error
0xEA CR load position excess load error
0xEE CR PID driving time error
0xEF CR load position driving time error
0xF1 PF PID excess load error
0xF2 PF PID excess speed error
0xF3 PF PID reverse error
Error name Possible cause
• ASF Encoder failure (contaminated/detached scale, Encoder Board
failure)
• ASF Motor failure
• Pickup Roller (2nd cassette) driven mechanism overload (paper jam/
foreign object)
• Cable disconnection
• Main Board failure
• CR Encoder failure (contaminated/detached scale, Encoder board failure)
• CR Motor failure
• Carriage overload error (paper jam/foreign object)
• Cable disconnection
• CR Encoder failure (contaminated/detached scale, Encoder board failure)
• Motor driver failure (Main Board failure)
• Tooth skip of the CR Timing Belt
• Improper tension of the CR Timing Belt
• CR Encoder failure (contaminated/detached scale, Encoder board failure)
• Tooth skip of the CR Timing Belt
• Improper tension of the CR Timing Belt
• Paper jam
• CR Encoder failure (contaminated/detached scale, Encoder Board failure)
• CR Motor failure
• Carriage overload error (paper jam/foreign object)
• Cable disconnection
• CR Encoder failure (contaminated/detached scale, Encoder Board failure)
• Motor driver failure (Main Board failure)
• Tooth skip of the CR Timing Belt
• Improper tension of the CR Timing Belt
• Paper jam
• CR Encoder failure (contaminated/detached scale, Encoder Board failure)
• Tooth skip of the CR Timing Belt
• Improper tension of the CR Timing Belt
• Paper jam
• CR Encoder failure (contaminated/detached scale, Encoder Board failure)
• Motor driver failure (Main Board failure)
• Tooth skip of the CR Timing Belt
• Improper tension of the CR Timing Belt
• CR Encoder failure (contaminated/detached scale, Encoder Board failure)
• CR Motor failure
• Carriage overload error (paper jam/foreign object)
• Cable disconnection
• Main Board failure
• PF Encoder failure (contaminated/detached scale, Encoder Board failure)
• PF Motor failure
• PF drive mechanism overload (paper jam/foreign object)
• Cable disconnection
• PF Encoder failure (contaminated/detached scale, Encoder Board failure)
• Motor driver failure (Main Board failure)
• Tooth skip of the PF T i ming Belt
• Improper tension of the PF Timing Belt
• PF Encoder failure (contaminated/detached scale, Encoder Board failure)
• Tooth skip of the PF T i ming Belt
• Improper tension of the PF Timing Belt
• Paper jam
Troubleshooting 18
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Epson WF-R5690/R4640/R5190 series Revision B
Table 1-2. Fatal Error List
Error type
Printer
Error
code
0xF4 PF PID lock error
0xF8 PF load position reverse error
0xF9 PF load position excess speed error
0xFA PF load position excess load error
0xFE PF PID driving time error
0xFF PF load position driving time error
Inspection Mode Error List
Error name Error indication Remedy
Error name Possible cause
• PF Encoder failure (contaminated/detached scale, Encoder Board failure)
• PF Motor failure
• PF driver mechanism overload (paper jam/foreign object)
• Cable disconnection
• PF Encoder failure (contaminated/detached scale, Encoder Board failure)
• Tooth skip of the PF T i ming Belt
• Improper tension of the PF Timing Belt
• PF Encoder failure (contaminated/detached scale, Encoder Board failure)
• Motor driver failure (Main Board failure)
• Tooth skip of the PF T i ming Belt
• Improper tension of the PF Timing belt
• PF Encoder failure (contaminated/detached scale, Encoder Board failure)
• PF Motor failure
• PF driver mechanism overload (paper jam/foreign object)
• Cable disconnection
• Main Board failure
Table 1-3. Inspection Mode Error List
Fatal Error Fatal Error (Error Code:0xXX) Refer to Table 1-2 "Fatal Error List" (p.15)
Paper Jam Error Paper Jam Error Remove the jammed paper, close the cover.
No Paper Error Paper Out Error Set the paper, close the cover.
No Tray / Cassette Error Cassette Nothing Set the Cassette.
Ink Case Open Error Ink Cover Open Error Close the ink cover.
Cover Open Error Cover Open Error Close the Cover.
Carriage Outside error Outside Carriage Lock the CR unit.
No ink Cartridge Error Ink Out Error Replace the ink pack.
Ink Cartridge Abnormal Error Ink Out Error Replace the ink pack.
Ink Cartridge Non-Genuine Error Ink Out Error Replace the ink pack.
Initial Charge Error Ink out Error Replace the ink pack.
Ink Error Ink Out Error Replace the ink pack.
Ink End Error Ink Out Error Replace the ink pack.
Print Error Ink Out Error Replace the ink pack.
Maintenance Box Nothing Error Maintenance Box Nothing Error Replace the Maintenance Box
Maintenance Box CSIC Error Maintenance Box CSIC Error Replace the Maintenance Box.
Maintenance Box Full Error Maintenance Box Full Error Replace the Maintenance Box.
Double Feed Error Paper Piled Out Error Remove the jammed paper, close the cover
Fax Paper length Mismatch Error Other Error Set the specified paper.
Auto duplex paper length Mismatch Error Paper Size Error (Duplex) TBD
Paper Mismatch Error (Logical) Other Error TBD
Duplex Printing Error Cant Dup Media TBD
Memory Overflow Error Other Error TBD
Manual Feed Command Error Manual Feed Error TBD
Diver Mismatch Error Other Error TBD
Troubleshooting 19
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Epson WF-R5690/R4640/R5190 series Revision B
Item Information
Communication
Start date / time
Year/month/day/hour/minute
Communication type Sending/receiving/polling reception
Communication ID
Sending/polling reception:
• Destination name of speed dial (first 20 characters)
• Telephone number (last 20 characters)
• Destination fax ID (20 characters)
Receiving:
• Destination fax ID (20 characters)
Airtime Hour/minute/second
Communication
pages
0 to 100
Communication
result
Common:
Normal/cancel/error code*
Sending/polling reception:
No dial tone detected/No fax signal detected/Busy tone detected
1.1.4 FAX Troubleshooting
1.1.4.1 FAX Log
When an error related to fax occurs, it is not only indicated on LCD but also saved as a log file. The error code is
recorded in it, and according to this log, the contents of the error can be confirmed.
Table 1-4. FAX Log (1)
Log Name Description Save Destination
Latest log
(Last Transaction)
*1
The latest communication log of sending / polling reception Nonvolatile memory
The following information is stored.
Communication log
(Fax Log)
Note *: For error codes, see Table 1-2 "Fatal Error List" (p.15).
Power failure log
(Fax Log)
Note *1: The latest communication log for all destinations are printed in a list from when the sequential broadcast is executed.
*2: The power failure log when the sequential broadcast is being executed is not printed for the destinations to which the
*2
Cancellation is treated as a normal termination, ther efore, if it is cancelled, the latest log is printed when the aut o print s etting is
“always print”, and not printed when the setting is “only when an error occurs”. If “only when an error occurs” is selected, the
log is printed even when an error occurs for just one destination.
transmission log is already complete then. If the power failure occurs before the scheduled sending time when a broadcast is
scheduled, the scheduled sending time is recorded.
The information stored in this log is the same as the communication log.However, since the
airtime is “Unknown” in this case, the result of it is recorded as “power failure”.
Nonvolatile memory
Nonvolatile memory
The communication log is not stored under the following conditions:
When the sending operation is canceled which storing B&W image or waiting for
Troubleshooting 20
redialing.
In the case of a power failure during the operation of sending/polling reception including
waiting status for redial, or during receive operation.
When the receiving operation is canceled before the fax signal is detected.
If the fax signal is not detected during receiving operation.
If cancelled during the sequential broadcast.
(The log for the destinations of “not dialed yet” or “waiting for redial” is not saved except
for those of which the communication is complete.)
Confidential
Epson WF-R5690/R4640/R5190 series Revision B
Item Information
Communication start
date / time
Year/month/day/hour/minute
Communication Type Sending/receiving/polling reception
Communication ID
Sending/polling reception:
• Destination name of speed dial (first 20 characters)
• Telephone number (last 20 characters)
• Destination fax ID (20 characters)
Receiving:
• Destination fax ID (20 characters)
Airtime Hour/minute/second
Communication pages 0 to 100
Communication result
Common:
Normal/cancel/error code
Sending/polling reception:
No dial tone detected/No fax signal detected/Busy tone detected.
Diagnosing code 10 bytes
Protocol data
The latest 43 commands/responses*
• Time stamp
• Sending / receiving
• Command / response code
(See Table 1-7 "Command/Response Code" (p.24))
• FCF / FIF (first 33 octets)
Table 1-5. FAX Log (2)
Log Name Description Save Destination
The following information of the latest communication is stored.
Protocol trace
Volatile memory
Note *: If a large amount of FIF is received, the recorded command/response may
be less than 40.
FAX Error Codes
Table 1-6. Fax Error Code List
Error
Code
(HEX)
000 Successful completion (Monochrome) Complete OK
C000 Successful completion (Color) Complete OK Color
Troubleshooting 21
400 Communication error Communication error Error code
401 Communication error Communication error Error code
402 Communication error Communication error Error code
403 Communication error Communication error Error code
404 Communication error Communication error Error code
405 Communication error Communication error Error code
407 Communication error Communication error Error code
408 Communication error Communication error Error code
409 Communication error Communication error Error code
410 Communication error Communication error Error code
412 Communication error Communication error Error code
416 Communication error Communication error Error code
417 Communication error Communication error Error code
Phenomenon LCD Display Print Example
Confidential
Epson WF-R5690/R4640/R5190 series Revision B
Table 1-6. Fax Error Code List
Error
Code
(HEX)
418 Communication error Communication error Error code
420
421 Communication error Communication error Error code
422 Communication error Communication error Error code
427 Communication error Communication error Error code
433 Communication error Communication error Error code
434 Communication error Communication error Error code
436 Communication error Communication error Error code
459 Communication error Communication error Error code
490 Communication error Communication error Error code
494 Communication error Communication error Error code
495 Communication error Communication error Error code
496 Communication error Communication error Error code
501 Communication error Communication error Error code
502 Communication error Communication error Error code
503 Communication error Communication error Error code
504 Communication error Communication error Error code
505 Communication error Communication error Error code
540 Communication error Communication error Error code
541 Communication error Communication error Error code
542 Communication error Communication error Error code
543 Communication error Communication error Error code
544 Communication error Communication error Error code
550 Communication error Communication error Error code
554 Communication error Communication error Error code
620 Communication error Communication error Error code
621 Communication error Communication error Error code
623 Communication error Communication error Error code
624 Communication error Communication error Error code
630 A busy tone was detected after dialing
631 Communication error Communication error Error code
632 Communication error Communication error Error code
633 Communication error Communication error Error code
634 A fax signal was not detected for a given length of time after dialing No Answer No Answer
637 A dial tone was not detected before dialing No Dial Tone No Dial Tone
638 A power failure occurred during communication No displayed Power Fail
700 The communication was canceled by an operation Canceled Canceled
706 System error System Error Error code
709 Communication error Communication error Error code
815 Communication error Communication error Error code
870 The image memory is full Memory Full Memory Full
Fax signal was not detected during receive operation. (The call was a
telephone call)
Phenomenon LCD Display Print Example
Not displayed ---
Talking
(Line Busy)
Talking
(Line Busy)
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Epson WF-R5690/R4640/R5190 series Revision B
Table 1-6. Fax Error Code List
Error
Code
(HEX)
871 The maximum number of files was exceeded Error code Error code
873 Communication error Communication error Error code
874 Communication error Communication error Error code
875 Communication error Communication error Error code
880 System error System Error Error code
881 System error System Error Error code
882 System error System Error Error code
883 System error System Error Error code
884 System error System Error Error code
928 Collision (A call signal was detected when shifting to dial operation) Not displayed --F0B Communication error Communication error Error code
F1E Communication error Communication error Error code
F20 Communication error Communication error Error code
F21 System error System error Error code
F23 Communication error Communication error Error code
F24 Communication error Communication error Error code
F25 Communication error Communication error Error code
F27 System error System error Error code
F28 System error System error Error code
F29 Communication error Communication error Error code
F2A Communication error Communication error Error code
F2B No image data for reprint exists No Image --F2F System error System error Error code
F3A Communication error Communication error Error code
F51 System error System error Error code
F57 Communication error Communication error Error code
F58 Communication error Communication error Error code
F59 System error System error Error code
F60 A scanner fatal error occurs
F61 A printer fatal error occurs
F62 Reserved --- Error code
F63 ADF miss feed or paper jam occurred
F64 The memory for printing received image is full Error code Error code
Phenomenon LCD Display Print Example
Same message when a
scanner fatal error occurred*
Same message when a printer
fatal error occurred*
Same message when an ADF
fatal error occurred*
Error code
Error code
ADF Jam
Note *: Confirm the fatal error code with the Adjustment Program to che ck whic h error occu rre d.(Se e" 1.1.3 Fatal Error (p15)")
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Epson WF-R5690/R4640/R5190 series Revision B
Command/response code
Table 1-7. Command/Response Code
Command/response
code
DIS 80 --- Digital Identification signal
CSI 40 --- Called Subscriber Identification
NSF 20 --- Non-Standard Facilities
DTC 81 --- Digital Transmit Command
CIG 41 --- CallInG subscriber identification
NSC 21 --- Non-Standard facilities Command
PWD C1 --- PassWorD
SEP A1 --- Selective Polling
Reserved (PSA) 61 --- Polled Sub Address
Reserved (CIA) E1 --- Calling subscriber Internet Address
Reserved (ISP) 11 --- Internet Selective Polling address
DCS 82 --- Digital Command Signal
TSI 42 --- Transmitting Subscriber Identification
NSS 22 --- Non-Standard facilities Set-up
SUB C2 --- SUB address
SID A2 --- Sender IDentification
TRN E6 --- Training
TCF F0 --- Training Check
CTC 12 --- Continue To Correct
Reserved (TSA) 62 --- Transmitting Subscriber internet Address
Reserved (IRA) E2 --- Internet Routing Address
CFR 84 --- ConFirmation to Receive
FTT 44 --- Failure To Train
CTR C4 --- Response for Continue To correct
Reserved (CSA) 24 --- Called Subscriber internet Address
EOM 8E --- End Of Message
MPS 4E --- Multi Page Signal
EOP 2E --- End Of Procedure
PRI-EOM 9E --- Procedure Interrupt-End Of Message
PRI-MPS 5E --- Procedure Interrupt-Multi Page Signal
PRI-EOP 3E --- Procedure Interrupt-End Of Procedure
Reserved (EOS) 1E --- End Of Selection
PPS-EOM BE 8E Partial Page Signal-End Of Message
PPS-MPS BE 4E Partial Page Signal-Multi Page Signal
PPS-EOP BE 2E Partial Page Signal-End Of Procedure
PPS-PRI-EOM BE 9E Partial Page Signal-Procedure Interrupt-End Of Message
PPS-PRI-MPS BE 5E Partial Page Signal-Procedure Interrupt-Multi Page Signal
PPS-PRI-EOP BE 3E
PPS-EOS BE 1E Partial Page Signal-End Of Selection
PPS-NULL BE 00 Partial Page Signal-part i al page boundary
EOR-EOM CE 8E End Of Retransmission-End Of Message
FCF value (HEX)
Content
First Second
Partial Page Signal-Procedure InterruptEnd Of Procedure
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Epson WF-R5690/R4640/R5190 series Revision B
Table 1-7. Command/Response Code
Command/response
code
EOR-MPS CE 4E End Of Retransmission-Multi Page Signal
EOR-EOP CE 2E End Of Retransmission-End Of Procedure
EOR-PRI-EOM CE 9E
EOR-PRI-MPS CE 5E
EOR-PRI-EOP CE 3E
EOR-EOS CE 1E End Of Retransmission-End Of Selection
EOR-NULL CE 00 End Of Retransmission- partial page boundary
RR 6E --- Receive Ready
MCF 8C --- Message ConFirmation
RTP CC --- ReTrain Positive
RTN 4C --- ReTrain Negative
PIP AC --- Procedure Interrupt Positive
PIN 2C --- Procedure Interrupt Negative
PPR BC --- Partial Page Request
RNR EC --- Receive Not Ready
ERR 1C --- Response for End of Retransm issio n
Reserved (FDM) FC --- File Diagnostic Message
DCN FA --- DisCoNnect
CRP 1A --- Command RePeat
Reserved (FNV) CA --- Field Not Valid
PIX FF --- PIXel image
Space Other combinations Unknown command/response
FCF value (HEX)
First Second
End Of Retransmission-Procedure InterruptEnd Of Message
End Of Retransmission-Procedure InterruptMulti Page Signal
End Of Retransmission-Procedure InterruptEnd Of Procedure
Content
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1.1.4.2 Error Code/Superficial Phenomenon-Based Troubleshooting
This section explains the troubleshooting procedures based on the error codes and superficial phenomenon.
When an error occurs, it may be displayed on the LCD panel with a message instead of
an error code. To check the error code, print out a fax log.
If the problem is not solved even after carrying out the remedy shown in the Table 1-8,
print out a protocol trace to analyze the cause of the error.
Table 1-8. Troubleshooting Based on the Error Code/Superficial Phenomenon
Error code (LCD Message)/
Phenomenon
Communication Error
(The error is indicated with error
code on the fax log.)
Line Busy The line is busy. Try again later.
No answer
Power fail
706,880-884,F21,F27F28,F2F,F51,F59
Memory full Out of Memory
871
F60 A scanner fatal error occurred
F61 A printer fatal error occurred
F62 Reserved ---
F63
F64
Cannot receive faxes
Cannot dial
Description Remedy
Turn off v.34 and try again.
Turn off ECM and try again.
When using xDSL, check the connection from “Line” jack to the fax via the
Communication error
The other end of the line does
not answer.
The other end of the line
answered but no answer tone is
detected.
Power failure occurred during
sending/receiving/printing/
redialing
A system error (fax circuit
failure)occurs
Maximum number of files is
exceeded.
ADF document mis-feed or
paper jam occurs
The memory for printing
received image is full
The telephone cable is not
connected properly.
The telephone line is not
working
Auto answer is set to ”N” Set to “Y”.
DRD setting is incorrect
Calling signal cannot be
detected.
The telephone cable is not
connected properly.
The telephone line is not
working
Pulse/Tone dial setting error Turn the setting to the other one and try again.
xDSL splitter.
When using TAM, check the connection from “Line” jack to the TAM via
the fax.
Check if the telephone line makes any sound.
Check the number and dial again.
Confirm the P/S Board Connector Cable or P/S Board is not damaged, and
retry
Replace the FAX board with a new one
ASK the sender to resend the fax in several batches.
See Table 1-2 "Fatal Error List" (p.15).
Set the documents and again.
If a paper jam error occurs, remove the jammed paper and try again.
Ask the sender to resend the fax in several batches.
Connect the telephone cable properly.
Verify if the phone line works by connecting to a phone to it.
Set the setting to “ALL” and try again.Should other ring patterns be selected,
contact the telephone company.
Contact the telephone company or obtain the fax log for more analysis.
Connect the telephone cable properly.
Verify if the phone line works by connecting to phone to it.
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Epson WF-R5690/R4640/R5190 series Revision B
Table 1-8. Troubleshooting Based on the Error Code/Superficial Phenomenon
Error code (LCD Message)/
Phenomenon
Cannot receive/send faxed in
color
Cannot print all the received data
when printing data stored in
memory
Images run off the paper
Description Remedy
ECM is set to off. Set to on and try again.
Fax mode is set to “B&W only” Set to “B&W/Color”
The size of the memory is 2.0
Mbyte. If the data becomes over
the set threshold, oldest data are
deleted to make room for new
ones.
Auto reduction is set to off. Set auto reduction to on and reprint the data.
Paper size setting does not
match the size of the received
data.
Paper size setting does not
match the size of papers in the
tray.
Set auto reduction to on and reprint the data.
Choose the correct setting and reprint the data.
Choose the correct setting or load correct sized papers in the tray and reprint
the data.
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Epson WF-R5690/R4640/R5190 series Revision B
Power on button No.4 button No.6 button
Power on button Right buttonLeft button
Maintenance SP Mode
1. Status Sheet Print mode
Inspection Mode
1. STSheet Mode
[WF-R5690/R4640 series]
[WF-R5190 series]
Run: Color / Select: [3][6]
1.1.5 Status sheet
This section describes the Status sheet for this product.
This product can print the three kind of status sheet, and you can confirm the following
information.
• C o nfiguration Status Sheet
• Supply Status Sheet
• Usage History Sheet
This product has Non-disclosed information to user.
This information can be displayed on the Status sheet by starting the product with the
Inspection Mode.
1.1.5.1 Start method of Maintenance Special Mode
1. From a power off status, push the following buttons until the message is displayed on LCD.
WF-R5690/R4640 series
WF-R5190 series
2. Select the following items from the Inspection menu.
WF-R5690/R4640 series: “1. Status Sheet Print Mode”
WF-R5190 series: “1. STSheet Mode”
3. The product starts as usual.
4. Print the status sheets.
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Epson WF-R5690/R4640/R5190 series Revision B
1.1.5.2 Description of Status sheet (Non-disclosed information to user)
Supply Status sheet
Figure 1-1. Supply Status Sheet (Non-disclosed information to user)
Item Content Item Content
Consumable information <Ink Cartridge>
Ink residual quantity Residual quantity information of the
Ink Cartridge. (each color)
Consumable information <Maintenance Box>
Maintenance Box
residual quantity
Residual quantity information of the
Maintenance Box.
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Epson WF-R5690/R4640/R5190 series Revision B
Usage History Sheet
Figure 1-2. Usage History Sheet (Non-disclosed information to user)
Item Content Item Content
Number of Sheets Loaded
Casette 1 Number of sheets loaded from 1st
cassette.
Rear Paper Feed Number of sheets loaded from rear
paper feed tray.
Number of Sheets Scanned
ADF Number of sheets scanned from ADF
Unit.
Number of Replacement
Ink Cartridge Number of replacement of Ink
cartridge
Cassette 2 Number of sheets loaded from 2nd
cassette.
Scanner Glass Number of sheets scanned from
Scanner Glass.
Maintenance Box Number of replacement of
Maintenance Box.
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