Epson WF-C20600, WF-C20750, WF-C21000, WF-M21000 User Manual

WF-C20600/WF-C20750/WF-C21000/

WF-M21000 User's Guide

WF-C20600/WF-C20750/WF-C21000/WF-M21000 User's Guide............................................................. 15

Product Basics .......................................................................................................................................... 16

Product Parts Locations ..................................................................................................................... 16

Product Parts - Front and Inside .................................................................................................... 17

Product Parts - Back...................................................................................................................... 20

Optional Accessories and Replacement Parts .............................................................................. 22

Using the Control Panel ..................................................................................................................... 23

Control Panel Buttons and Lights .................................................................................................. 23

Status Icon Information ............................................................................................................. 24

Selecting the Date and Time ......................................................................................................... 25

Selecting Your Country or Region ................................................................................................. 27

Setting a Password and Locking the Control Panel ....................................................................... 28

Entering Characters on the LCD Screen................................................................................... 30

Using Presets............................................................................................................................ 31

Setting User Feature Restrictions (Access Control) ...................................................................... 34

Changing LCD Screen Language .................................................................................................. 35

Adjusting Control Panel Sounds.................................................................................................... 36

Adjusting the Screen Brightness.................................................................................................... 37

Turning Off the Operation Time Out Setting .................................................................................. 38

Preventing PC Connection via USB .............................................................................................. 39

Checking the Print Counter............................................................................................................ 40

Checking for Software Updates.......................................................................................................... 41

Using Power Saving Settings ............................................................................................................. 42

Changing the Sleep Timer Settings ............................................................................................... 42

Changing the Power Off Timer Settings ........................................................................................ 44

Epson Connect Solutions for Smartphones, Tablets, and More ......................................................... 44

Setting Up Epson Connect Services.............................................................................................. 45

Using Epson Email Print ............................................................................................................... 46

Using the Epson iPrint Mobile App ................................................................................................ 47

Using Epson Remote Print ........................................................................................................... 47

Using Epson Scan to Cloud........................................................................................................... 48

Android Printing Using the Epson Print Enabler ................................................................................ 49

Using Fire OS Printing ....................................................................................................................... 49

Using the Mopria Print Service .......................................................................................................... 50

Using Windows 10 Mobile Printing .................................................................................................... 50

Using Epson Print and Scan App with Windows Tablets ................................................................... 51

Wi-Fi or Wired Networking........................................................................................................................ 52

Network Security Recommendations ................................................................................................. 52

Wi-Fi Infrastructure Mode Setup......................................................................................................... 53

Selecting Wireless Network Settings from the Control Panel ........................................................ 54

Wi-Fi Direct Mode Setup .................................................................................................................... 56

Enabling Wi-Fi Direct Mode ........................................................................................................... 57

Wi-Fi Protected Setup (WPS)............................................................................................................. 59

Using WPS to Connect to a Network ............................................................................................. 59

Printing a Network Status Sheet......................................................................................................... 61

Printing a Network Connection Report ............................................................................................... 61

Network Connection Report Codes and Messages ....................................................................... 63

Configuring Email Server Settings...................................................................................................... 69

Changing or Updating Network Connections ..................................................................................... 70

Accessing the Web Config Utility................................................................................................... 70

Changing a USB Connection to a Wi-Fi Connection...................................................................... 71

Changing a Wi-Fi Connection to a Wired Network Connection...................................................... 71

Connecting to a New Wi-Fi Router ................................................................................................ 71

Disabling Wi-Fi Features ............................................................................................................... 72

Enabling Epson Universal Print Driver (PCL) or PostScript Printing.................................................... 74

Installing the Epson Universal Print Driver - Windows ....................................................................... 74

Installing the PostScript (PS3) Printer Software - Windows ............................................................... 78

Installing the PostScript (PS3) Printer Software - Mac ....................................................................... 78

Selecting PDL (Page Description Language) Settings ....................................................................... 79

PDL Print Configuration Options.................................................................................................... 80

Selecting Printer Language and Interface Settings ............................................................................ 82

Printing Language and Interface Options ...................................................................................... 83

Printing a PCL or PS3 (PostScript) Status Sheet ............................................................................... 84

Loading Paper ........................................................................................................................................... 86

Loading Paper in the Cassettes and Paper Tray ................................................................................ 86

Using the Optional Paper Cassette Lock............................................................................................ 91

Paper Loading Capacity..................................................................................................................... 92

Double-sided Printing Capacity.......................................................................................................... 97

Compatible Epson Papers (U.S. and Canada)................................................................................... 99

Compatible Epson Papers (Latin America) ...................................................................................... 100

Paper or Media Type Settings - Printing Software............................................................................ 100

Selecting the Paper Settings for Each Source - Control Panel ......................................................... 101

Paper Type Settings - Control Panel ........................................................................................... 103

Selecting Default Paper Settings - Administrator.............................................................................. 104

Selecting the Default Printer Settings .......................................................................................... 105

Paper Source Settings Options............................................................................................... 106

Selecting the Universal Print Settings.......................................................................................... 106

Universal Print Settings Options ............................................................................................. 107

Placing Originals on the Product ........................................................................................................... 109

Placing Originals on the Scanner Glass ........................................................................................... 109

Placing Originals in the Automatic Document Feeder ...................................................................... 111

Copying .................................................................................................................................................... 115

Copying Documents or Photos......................................................................................................... 115

Copying Options............................................................................................................................... 117

Saving Groups for Copying .............................................................................................................. 121

Editing or Deleting a Saved Group for Copying ................................................................................ 122

Omitting Red Characters in Originals When Copying (WF-C20600/WF-C20750/WF-C21000) ....... 123

Printing from a Computer ....................................................................................................................... 125

Printing with the Standard Epson Printer Software - Windows ......................................................... 125

Synchronizing Printer Settings for Optional Units - Windows ...................................................... 126

Selecting Basic Print Settings - Windows .................................................................................... 127

Paper Source Options - Windows ........................................................................................... 130

Print Quality Options - Windows ............................................................................................. 130

Multi-Page Printing Options - Windows................................................................................... 131

Selecting Double-sided Printing Settings - Windows ................................................................... 131

Double-sided Printing Options - Windows............................................................................... 133

Selecting Finishing Options - Windows ....................................................................................... 134

Finishing Options - Windows................................................................................................... 136

Selecting Additional Print Options - Windows.............................................................................. 137

Custom Color Correction Options - Windows.......................................................................... 138

Image Options and Additional Settings - Windows.................................................................. 139

Header/Footer Settings - Windows ......................................................................................... 140

Selecting a Printing Preset - Windows......................................................................................... 142

Selecting Extended Settings - Windows ...................................................................................... 142

Extended Settings - Windows ................................................................................................. 144

Printing Your Document or Photo - Windows............................................................................... 146

Locking Printer Settings - Windows ............................................................................................. 147

Locked Setting Options........................................................................................................... 148

Entering a User ID and Password for Printing ............................................................................. 150

Selecting Default Print Settings - Windows.................................................................................. 151

Changing the Language of the Printer Software Screens ....................................................... 152

Changing Automatic Update Options .......................................................................................... 153

Printing with the Epson Standard Printer Software - Mac................................................................. 154

Selecting Basic Print Settings - Mac ........................................................................................... 154

Paper Source Options - Mac................................................................................................... 158

Print Quality Options - Mac ..................................................................................................... 158

Print Options - Mac ................................................................................................................. 159

Selecting Page Setup Settings - Mac .......................................................................................... 159

Selecting Print Layout Options - Mac........................................................................................... 160

Selecting Double-sided Printing Settings - Mac........................................................................... 160

Double-sided Printing Options and Adjustments - Mac........................................................... 161

Managing Color - Mac ................................................................................................................. 161

Color Matching and Color Options - Mac ................................................................................ 162

Selecting Finishing Options - Mac ............................................................................................... 163

Finishing Options - Mac .......................................................................................................... 164

Selecting Printing Preferences - Mac .......................................................................................... 164

Printing Preferences - Mac...................................................................................................... 165

Printing Your Document or Photo - Mac ...................................................................................... 166

Checking Print Status - Mac.................................................................................................... 167

Printing with the Epson Universal Print Driver - Windows................................................................. 168

Synchronizing Printer Settings - Epson Universal Print Driver - Windows ................................... 169

Selecting Print Settings - Epson Universal Print Driver - Windows .............................................. 170

Selecting Default Print Settings - Epson Universal Print Driver - Windows.................................. 172

Locking Printer Settings - Epson Universal Print Driver - Windows ............................................. 174

Epson Universal Print Driver Locked Setting Options ............................................................. 175

Adding Network Printers - Epson Universal Print Driver - Windows............................................. 176

Printing with the PostScript (PS3) Printer Software - Windows ........................................................ 179

Selecting Basic Print Settings - PostScript Printer Software - Windows ...................................... 179

Selecting Default Print Settings - PostScript Printer Software - Windows.................................... 182

Printing with the PostScript (PS3) Printer Software - Mac ................................................................ 183

Selecting Basic Print Settings - PostScript Printer Software - Mac ............................................. 184

Cancelling Printing Using the Product Control Panel ....................................................................... 188

Scanning .................................................................................................................................................. 189

Starting a Scan................................................................................................................................. 189

Starting a Scan Using the Product Control Panel ........................................................................ 189

Scanning to Email ................................................................................................................... 191

Scanning to a Connected Computer ....................................................................................... 194

Scanning to a Memory Device ................................................................................................ 198

Scanning to the Product's Hard Drive ..................................................................................... 199

Scanning to the Cloud............................................................................................................. 202

Setting Up a WSD Port (Windows 7/Windows Vista) .............................................................. 204

Control Panel Scanning Options............................................................................................. 204

Setting Up and Scanning to a Network Folder or FTP Server...................................................... 207

Creating a Shared Network Folder.......................................................................................... 207

Registering Contacts for Network Folder or FTP Scanning - Web Config ............................... 209

Registering Contacts for Email, Network, or FTP Scanning - Control Panel ........................... 210

Scanning to a Network Folder or FTP Server.......................................................................... 212

Starting a Scan Using the Epson Scan 2 Icon ............................................................................. 215

Starting a Scan from a Scanning Program................................................................................... 217

Starting a Scan from a Smart Device........................................................................................... 219

Scanning in Epson Scan 2 ............................................................................................................... 219

Additional Scanning Settings - Main Settings Tab ....................................................................... 223

Additional Scanning Settings - Advanced Settings Tab............................................................... 224

Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 ................................... 225

Image Format Options................................................................................................................. 227

Scan Resolution Guidelines ........................................................................................................ 227

Scanning with Document Capture Pro or Document Capture .......................................................... 228

Scanning with Simple Scan in Document Capture Pro - Windows .............................................. 228

Scanning with Job Scan in Document Capture Pro - Windows.................................................... 230

Adding and Assigning Scan Jobs with Document Capture Pro - Windows ............................. 231

Scanning Two Originals onto One Sheet (Stitching Images) - Windows ..................................... 234

Scanning Multi-Page Originals as Separate Files - Windows ...................................................... 237

Scanning with Document Capture - Mac ..................................................................................... 240

Adding and Assigning Scan Jobs with Document Capture - Mac............................................ 243

Entering a User ID and Password for Scanning ............................................................................... 244

Faxing....................................................................................................................................................... 245

Connecting a Telephone or Answering Machine.............................................................................. 245

Setting Up Fax Features .................................................................................................................. 251

Setting Up Basic Fax Features .................................................................................................... 251

Using the Fax Setup Wizard ................................................................................................... 251

Selecting the Line Type........................................................................................................... 253

Setting the Number of Rings to Answer .................................................................................. 254

Selecting Advanced Fax Settings................................................................................................ 255

Basic Settings - Fax ................................................................................................................ 256

Send Settings - Fax................................................................................................................. 259

Receive Settings - Fax............................................................................................................ 259

Report Settings - Fax .............................................................................................................. 262

Security Settings - Fax............................................................................................................ 263

Setting Up the Fax Utility - Windows............................................................................................ 264

Setting Up Contacts and Contact Groups......................................................................................... 266

Creating a Contact....................................................................................................................... 266

Editing or Deleting a Contact ....................................................................................................... 270

Creating a Contact Group............................................................................................................ 271

Editing or Deleting a Contact Group ............................................................................................ 274

Sending Faxes ................................................................................................................................. 275

Sending Faxes from the Product Control Panel........................................................................... 276

Sending a Fax Using the Keypad, Contact List, or History...................................................... 276

Fax Sending Options .............................................................................................................. 279

Sending a Fax at a Specified Time ......................................................................................... 280

Sending a Fax on Demand ..................................................................................................... 282

Sending a Stored Fax ............................................................................................................. 283

Dialing Fax Numbers from a Connected Telephone ............................................................... 285

Sending Faxes Using the Fax Utility - Windows .......................................................................... 285

Sending Faxes Using the Fax Utility - Mac .................................................................................. 288

Receiving Faxes............................................................................................................................... 291

Fax Reception ............................................................................................................................. 291

Receiving Faxes Automatically ................................................................................................... 292

Receiving Faxes Manually........................................................................................................... 292

Forwarding Received Faxes........................................................................................................ 293

Receiving a Fax by Polling .......................................................................................................... 294

Viewing a Fax on the LCD Screen (Using the Fax Box)............................................................... 295

Checking Fax Status ....................................................................................................................... 297

Printing Fax Reports......................................................................................................................... 298

Fax Report Options ..................................................................................................................... 299

Using External USB Devices with Your Product................................................................................... 300

Connecting a USB Device................................................................................................................ 300

Disconnecting a USB Device............................................................................................................ 300

Viewing and Printing from the LCD Screen ...................................................................................... 301

Printing JPEG Photos.................................................................................................................. 301

Print Setting Options - JPEG Mode......................................................................................... 303

Printing TIFF and PDF Files ....................................................................................................... 305

Print Setting Options - TIFF Mode........................................................................................... 307

Print Setting Options - PDF Mode ........................................................................................... 309

Transferring Files on a USB Device ................................................................................................. 310

Setting Up USB Device Access ................................................................................................... 311

Using Your Product's Internal Storage.................................................................................................. 312

Storage Folder Types....................................................................................................................... 312

Printing a Stored File........................................................................................................................ 314

Saving Groups for Printing from Storage.......................................................................................... 316

Editing or Deleting a Saved Group ................................................................................................... 319

Saving Stored Files to an External USB Device ............................................................................... 322

Emailing Stored Files ....................................................................................................................... 327

Saving Stored Files to a Network Folder .......................................................................................... 331

Saving Stored Files to Cloud Services ............................................................................................. 336

Storage Menu Options ..................................................................................................................... 338

Searching for Folders and Files........................................................................................................ 341

Deleting Folders and Files from Storage .......................................................................................... 342

Changing the Storage Period of Files............................................................................................... 344

Restricting Shared Folder Access .................................................................................................... 345

Replacing Ink Cartridges and Maintenance Boxes............................................................................... 346

Check Cartridge and Maintenance Box Status................................................................................. 346

Checking Ink Status on the LCD Screen...................................................................................... 347

Checking Ink and Maintenance Box Status with Windows .......................................................... 348

Checking Cartridge and Maintenance Box Status - Mac ............................................................. 351

Purchase Epson Ink Cartridges and Maintenance Box (U.S. and Canada)...................................... 353

Purchase Epson Ink Cartridges and Maintenance Box (Latin America) ........................................... 353

Ink Cartridge and Maintenance Box Part Numbers .......................................................................... 353

Removing and Installing Ink Cartridges............................................................................................ 354

Replacing the Maintenance Box....................................................................................................... 356

Adjusting Print Quality............................................................................................................................ 358

Print Head Maintenance................................................................................................................... 358

Checking the Nozzles Using the Product Control Panel .............................................................. 358

Cleaning the Print Head Using the Product Control Panel........................................................... 361

Cleaning and Transporting Your Product ............................................................................................. 363

Cleaning Your Product ..................................................................................................................... 363

Cleaning the Scanner Glass............................................................................................................. 363

Cleaning the Automatic Document Feeder....................................................................................... 365

Moving or Transporting Your Product............................................................................................... 369

Solving Problems .................................................................................................................................... 370

Viewing the Help Screen .................................................................................................................. 370

Product Status Messages ................................................................................................................ 371

Job Status Error Codes .................................................................................................................... 374

Running a Product Check ................................................................................................................ 379

Resetting Control Panel Defaults ..................................................................................................... 381

Solving Setup Problems ................................................................................................................... 383

Product Does Not Turn On or Off................................................................................................. 383

Noise After Ink Installation ........................................................................................................... 383

Software Installation Problems .................................................................................................... 383

Solving Network Problems ............................................................................................................... 384

Product Cannot Connect to a Wireless Router or Access Point .................................................. 385

Network Software Cannot Find Product on a Network................................................................. 386

Wireless Network Connection is Unstable on a Mac ................................................................... 387

USB 3.0 Connection is Unstable When Using a USB 2.0 Cable.................................................. 388

Wired Network Connection Becomes Unstable........................................................................... 388

Product Does Not Appear in Mac Printer Window ....................................................................... 389

Cannot Print Over a Network....................................................................................................... 389

Cannot Scan Over a Network ...................................................................................................... 391

Solving Copying Problems ............................................................................................................... 392

Product Cannot Copy .................................................................................................................. 392

Product Makes Noise, But Nothing Copies.................................................................................. 392

Product Makes Noise When It Sits for a While............................................................................. 393

Solving Copy Quality Problems........................................................................................................ 393

Copies Have Incorrect or Faint Colors......................................................................................... 393

Position, Size, or Margins of Copies are Incorrect ....................................................................... 394

Solving Paper Problems................................................................................................................... 394

Paper Feeding Problems............................................................................................................. 395

Originals Do Not Feed From the Automatic Document Feeder.................................................... 396

Paper Jam Problems ................................................................................................................... 397

Paper Ejection Problems ............................................................................................................. 397

Solving Problems Printing from a Computer..................................................................................... 397

Nothing Prints.............................................................................................................................. 398

Product Icon Does Not Appear in Windows Taskbar ................................................................... 399

Printing is Slow ............................................................................................................................ 400

Solving Page Layout and Content Problems.................................................................................... 401

Inverted Image............................................................................................................................. 402

Too Many Copies Print ................................................................................................................ 402

Blank Pages Print ........................................................................................................................ 402

Incorrect Margins on Printout....................................................................................................... 403

Incorrect Characters Print............................................................................................................ 403

Incorrect Image Size or Position.................................................................................................. 404

Slanted Printout........................................................................................................................... 405

Solving Print Quality Problems......................................................................................................... 405

White or Dark Lines in Printout .................................................................................................... 405

Blurry or Smeared Printout .......................................................................................................... 406

Faint Printout or Printout Has Gaps ............................................................................................. 408

Grainy Printout............................................................................................................................. 408

Incorrect Colors ........................................................................................................................... 409

Solving Scanning Problems ............................................................................................................. 411

Scanning Software Does Not Operate Correctly ......................................................................... 411

Cannot Start Epson Scan 2 ......................................................................................................... 411

Solving Scanned Image Quality Problems ....................................................................................... 412

Image Consists of a Few Dots Only............................................................................................. 413

Line of Dots Appears in All Scanned Images............................................................................... 413

Straight Lines in an Image Appear Crooked ................................................................................ 413

Scanned Image Quality Problems ............................................................................................... 414

Image Colors are Patchy at the Edges ........................................................................................ 415

Ripple Patterns Appear in an Image ............................................................................................ 416

Scanned Image Edges are Cropped ........................................................................................... 416

Solving Faxing Problems.................................................................................................................. 416

Cannot Send or Receive Faxes................................................................................................... 417

Cannot Receive Faxes with a Telephone Connected to Your Product ........................................ 419

Fax Memory Full Error Appears................................................................................................... 419

Fax Quality is Poor ...................................................................................................................... 420

Sent Fax is Received in an Incorrect Size ................................................................................... 421

Received Fax is Not Printed ........................................................................................................ 422

Solving USB Device Problems ......................................................................................................... 422

Cannot View or Print from a USB Device..................................................................................... 422

Cannot Save Files on a USB Device ........................................................................................... 423

Cannot Transfer Files To or From a USB Device......................................................................... 423

Uninstall Your Product Software....................................................................................................... 424

Uninstalling Product Software - Windows.................................................................................... 424

Uninstalling Product Software - Mac............................................................................................ 425

Where to Get Help (U.S. and Canada) ............................................................................................. 425

Where to Get Help (Latin America)................................................................................................... 426

Technical Specifications ........................................................................................................................ 429

Windows System Requirements ...................................................................................................... 429

Mac System Requirements .............................................................................................................. 430

Paper Specifications ........................................................................................................................ 431

Printable Area Specifications ........................................................................................................... 433

Scanning Specifications ................................................................................................................... 434

Automatic Document Feeder (ADF) Specifications .......................................................................... 435

Fax Specifications ............................................................................................................................ 435

Ink Cartridge Specifications.............................................................................................................. 436

Dimension Specifications ................................................................................................................. 437

Electrical Specifications ................................................................................................................... 439

Environmental Specifications ........................................................................................................... 440

Interface Specifications .................................................................................................................... 440

External USB Device Specifications................................................................................................. 441

Network Interface Specifications (U.S. and Canada) ....................................................................... 442

Network Interface Specifications (Latin America)............................................................................. 444

Safety and Approvals Specifications (U.S. and Canada) ................................................................. 445

Safety and Approvals Specifications (Latin America)....................................................................... 446

Notices ..................................................................................................................................................... 448

Important Safety Instructions............................................................................................................ 448

General Product Safety Instructions ............................................................................................ 448

Ink Cartridge Safety Instructions.................................................................................................. 451

Wireless Connection Safety Instructions ..................................................................................... 452

LCD Screen Safety Instructions................................................................................................... 452

Telephone Equipment Safety Instructions ................................................................................... 453

FCC Compliance Statement............................................................................................................. 453

Binding Arbitration and Class Waiver ............................................................................................... 456

Trademarks...................................................................................................................................... 459

Copyright Notice............................................................................................................................... 460

libTIFF Software Acknowledgment.............................................................................................. 460

A Note Concerning Responsible Use of Copyrighted Materials................................................... 461

Default Delay Times for Power Management for Epson Products ............................................... 461

Copyright Attribution.................................................................................................................... 461

WF-C20600/WF-C20750/WF-C21000/WF-M21000 User's Guide

Note: The WF-M21000 is a monochrome product. The sections of this guide that refer to color printing

do not apply to this product.

Welcome to the WF-C20600/WF-C20750/WF-C21000/WF-M21000 User's Guide.

For a printable PDF copy of this guide, click here.

Note: Availability of products in this guide varies by country.

Product Basics

See these sections to learn about the basic features of your product.

Note: This product contains an encrypted hard drive that is used for storing large and/or authenticated print, copy, and scan jobs. You may erase data stored on the encrypted hard drive by following the steps outlined in the Administrator's Guide. It is recommended that data is erased before disposing or giving away the product.

Note: Your product may differ from the images in this guide, but the instructions are the same unless otherwise noted.

Note: Printing software instructions in this manual are intended for use with the standard Epson printer software. For more information on using the Printer Command Language (PCL) or PostScript (PS3) printer software, please see the appropriate sections.

Product Parts Locations Using the Control Panel Checking for Software Updates Using Power Saving Settings Epson Connect Solutions for Smartphones, Tablets, and More Android Printing Using the Epson Print Enabler Using Fire OS Printing Using the Mopria Print Service Using Windows 10 Mobile Printing Using Epson Print and Scan App with Windows Tablets

Product Parts Locations

See these sections to identify the parts on your product.

Product Parts - Front and Inside Product Parts - Back Optional Accessories and Replacement Parts

Parent topic: Product Basics

Product Parts - Front and Inside

Certain parts are labeled with a letter and number code. If you encounter any paper jams or errors, you can use these codes to locate and correct the problem.

1 Control panel

2 Automatic Document Feeder (ADF) cover (F)

3 ADF edge guides

4 ADF input guide

5 ADF output tray

6 ADF paper stopper

7 Facedown paper eject tray (K)

8 Paper tray edge guide

9 Paper tray (B)

10 Cover (E)

11 Paper cassette 4 (C4)

12 Paper cassette 3 (C3)

13 Paper cassette 2 (C2)

14 Paper cassette 1 (C1)

15 Cover (J)

16 Front cover (L)

17 Ink cartridge cover (A)

1 Document cover

2 Scanner glass

3 External USB interface port

4 Cleaning stick

5 Document holder

6 Maintenance box holder (H)

7 Faceup tray (G)

8 Duplexing unit (D1)

9 Cleaning cloth holder

10 Cleaning cloth

Parent topic: Product Parts Locations

Product Parts - Back

Certain parts are labeled with a letter and number code.

1 USB port

2 LAN port

3 Optional fax/Ethernet board mounting point

4 AC inlet

Note: If you are using a USB connection, make sure you insert the cable in the correct orientation.

With the optional fax boards installed

1 EXT. port

2 LINE1 port

3 LINE2 port

4 LINE3 port

Parent topic: Product Parts Locations

Related references

Optional Accessories and Replacement Parts

You can purchase genuine Epson accessories at epson.com (U.S. sales), epson.ca (Canadian sales), or

epson.com.jm (Caribbean sales). You can also purchase accessories from an Epson authorized reseller.

To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada.

Option or part Part number

Replacement maintenance box T671300

Paper cassette lock C12C933231

Optional paper guide* C12C935901

Staple finisher* C12C935031BU

Booklet finisher* C12C935061BU

2/4 Hole punch kit* C12C935171

2/3 Hole punch kit* C12C935181

Staple cartridge (side stitch) C12C935401

Staple cartridge (saddle stitch) C12C935411

Optional fax board* C12C935251

Optional Ethernet board* C12C934471

High-capacity input tray* C12C933331

* Must be installed by an Epson authorized reseller or technician.

Parent topic: Product Parts Locations

Using the Control Panel

See these sections to learn about the control panel and select control panel settings.

Control Panel Buttons and Lights Selecting the Date and Time Selecting Your Country or Region Setting a Password and Locking the Control Panel Setting User Feature Restrictions (Access Control) Changing LCD Screen Language Adjusting Control Panel Sounds Adjusting the Screen Brightness Turning Off the Operation Time Out Setting Preventing PC Connection via USB Checking the Print Counter

Parent topic: Product Basics

Control Panel Buttons and Lights

3 LCD screen

power button and light

home button

4 data light

error light

6 fax reception light

Note: If the LCD screen is dark, touch the screen to wake the product from sleep mode.

Status Icon Information

Parent topic: Using the Control Panel

Status Icon Information

Your product displays status icons on the LCD screen for certain product status conditions. Press the

Icons Description

Job/Status

icon to view or change the current network settings.

Displays the Job Status, Printer Status, and Consumables/Others screens.

No Ethernet connection.

An Ethernet connection is established.

No Wi-Fi connection.

A Wi-Fi network error has occurred or the product is searching for a connection.

A Wi-Fi connection is established. The number of bars indicates the connection's signal strength.

No Wi-Fi Direct connection.

A Wi-Fi Direct connection is established.

The Mute setting is enabled. The product does not make any sound when you press buttons or select icons on the control panel. Select this icon to change the setting.

Icons Description

Quiet Mode is enabled. Noise is reduced during printing, but the print speed may be reduced. Select this icon to change the setting.

Quiet Mode is disabled. Select this icon to change the setting.

Enables sleep mode and turns off the LCD screen.

Displays the help screen with how-to and troubleshooting topics.

Displays the Fax Data Information screen (models with optional fax board installed).

Enters job interruption mode. Select again to turn this mode off.

Displays the Paper Setting screen.

Displays additional information or instructions, such as loading paper or placing a document.

The indicated setting has changed.

There is a problem with the indicated setting. Select the icon to resolve the problem.

Access to the product's functions are restricted to authorized users. Select the icon to log in using a user name and password. Contact your administrator if you do not know the login information.

Access to the product's functions are restricted to authorized users and a user is currently logged in. Select the icon to log out of the current user account.

Parent topic: Control Panel Buttons and Lights

Selecting the Date and Time

Before using your product, select the current date, time, and daylight saving phase in your area, and choose your preferred date and time format.

Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance.

1. Press the home button, if necessary.

2. Select Settings > General Settings > Basic Settings > Date/Time Settings.

You see a screen like this:

3. Select Daylight Saving Time.

4. Select the setting that applies to your area:

• Winter: it is winter or your region does not use Daylight Saving Time (DST)

• Summer: it is spring or summer and your region uses Daylight Saving Time (DST)

Note: If your region uses Daylight Saving Time (DST), you must change this setting to match the season. When you change from Winter to Summer, your product automatically sets its clock ahead one hour. When you change from Summer to Winter, it sets its clock back one hour.

5. Select Date/Time.

6. Select the date format you want to use.

7. Use the on-screen keypad to enter the current date and select OK.

8. Select the time format you want to use.

9. Use the on-screen keypad to enter the current time and select OK.

Parent topic: Using the Control Panel

Selecting Your Country or Region

Before using your product, select the country or region in which you are using your product.

Note: You must have the optional fax board installed to see this setting. If you change the country or region, your fax settings return to their defaults and you must select them again. This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance.

1. Press the home button, if necessary.

2. Select Settings > General Settings > Basic Settings > Country/Region.

You see a screen like this:

3. Scroll up or down, if necessary, and select your country or region.

You see a confirmation screen.

4. If the setting is correct, select Yes. (If not, select No and retry.)

Parent topic: Using the Control Panel

Setting a Password and Locking the Control Panel

You can set an administrator password to lock the following settings and prevent them from being changed:

• Network settings

• Web Service settings

• Scan settings

• System Administration settings

• Fax settings (models with optional fax board installed)

• Web Config settings

• EpsonNet Config settings

Note: If you want to make specific password settings, go to Settings > General Settings > System Administration > Security Settings > Password Policy. For more information on administration

settings, see the Administrator's Guide.

1. Press the home button, if necessary.

2. Select Settings > General Settings > System Administration > Security Settings > Admin

Settings.

You see a screen like this:

3. Select Admin Password.

4. Select Register.

5. Use the displayed keyboard to enter a password and select OK.

6. Enter your password again to confirm and select OK.

Note: Keep a copy of your password in a safe place.

7. Select OK.

8. Turn Lock Setting on.

When the control panel is locked, you must enter the password to access any of the locked settings.

Note: If you forget your password, contact Epson for assistance.

Entering Characters on the LCD Screen Using Presets

Parent topic: Using the Control Panel

Related references

Where to Get Help (U.S. and Canada) Where to Get Help (Latin America)

Related tasks

Setting User Feature Restrictions (Access Control)

Entering Characters on the LCD Screen

Follow these guidelines to enter characters on the LCD screen for passwords and other settings.

• To move the cursor, select the left or right arrows.

• To change the case of letters, select Shift.

• To delete the previous character, select Back Space.

• To enter a space, select Space.

Parent topic: Setting a Password and Locking the Control Panel

+ 431 hidden pages

Epson WF-C20600, WF-C20750, WF-C21000, WF-M21000 User Manual

Contents

Product Basics

Product Parts Locations

Product Parts - Front and Inside

Product Parts - Back

Optional Accessories and Replacement Parts

Using the Control Panel

Control Panel Buttons and Lights

Status Icon Information

Selecting the Date and Time

Selecting Your Country or Region

Setting a Password and Locking the Control Panel

Entering Characters on the LCD Screen