Epson WF-C20600, WF-C20750, WF-C21000, WF-M21000 User Manual

WF-C20600/WF-C20750/WF-C21000/

WF-M21000 User's Guide

WF-C20600/WF-C20750/WF-C21000/WF-M21000 User's Guide............................................................. 15

Product Basics .......................................................................................................................................... 16

Product Parts Locations ..................................................................................................................... 16

Product Parts - Front and Inside .................................................................................................... 17

Product Parts - Back...................................................................................................................... 20

Optional Accessories and Replacement Parts .............................................................................. 22

Using the Control Panel ..................................................................................................................... 23

Control Panel Buttons and Lights .................................................................................................. 23

Status Icon Information ............................................................................................................. 24

Selecting the Date and Time ......................................................................................................... 25

Selecting Your Country or Region ................................................................................................. 27

Setting a Password and Locking the Control Panel ....................................................................... 28

Entering Characters on the LCD Screen................................................................................... 30

Using Presets............................................................................................................................ 31

Setting User Feature Restrictions (Access Control) ...................................................................... 34

Changing LCD Screen Language .................................................................................................. 35

Adjusting Control Panel Sounds.................................................................................................... 36

Adjusting the Screen Brightness.................................................................................................... 37

Turning Off the Operation Time Out Setting .................................................................................. 38

Preventing PC Connection via USB .............................................................................................. 39

Checking the Print Counter............................................................................................................ 40

Checking for Software Updates.......................................................................................................... 41

Using Power Saving Settings ............................................................................................................. 42

Changing the Sleep Timer Settings ............................................................................................... 42

Changing the Power Off Timer Settings ........................................................................................ 44

Epson Connect Solutions for Smartphones, Tablets, and More ......................................................... 44

Setting Up Epson Connect Services.............................................................................................. 45

Using Epson Email Print ............................................................................................................... 46

Using the Epson iPrint Mobile App ................................................................................................ 47

Using Epson Remote Print ........................................................................................................... 47

Using Epson Scan to Cloud........................................................................................................... 48

Android Printing Using the Epson Print Enabler ................................................................................ 49

Using Fire OS Printing ....................................................................................................................... 49

Using the Mopria Print Service .......................................................................................................... 50

Using Windows 10 Mobile Printing .................................................................................................... 50

Using Epson Print and Scan App with Windows Tablets ................................................................... 51

Wi-Fi or Wired Networking........................................................................................................................ 52

Network Security Recommendations ................................................................................................. 52

Wi-Fi Infrastructure Mode Setup......................................................................................................... 53

Selecting Wireless Network Settings from the Control Panel ........................................................ 54

Wi-Fi Direct Mode Setup .................................................................................................................... 56

Enabling Wi-Fi Direct Mode ........................................................................................................... 57

Wi-Fi Protected Setup (WPS)............................................................................................................. 59

Using WPS to Connect to a Network ............................................................................................. 59

Printing a Network Status Sheet......................................................................................................... 61

Printing a Network Connection Report ............................................................................................... 61

Network Connection Report Codes and Messages ....................................................................... 63

Configuring Email Server Settings...................................................................................................... 69

Changing or Updating Network Connections ..................................................................................... 70

Accessing the Web Config Utility................................................................................................... 70

Changing a USB Connection to a Wi-Fi Connection...................................................................... 71

Changing a Wi-Fi Connection to a Wired Network Connection...................................................... 71

Connecting to a New Wi-Fi Router ................................................................................................ 71

Disabling Wi-Fi Features ............................................................................................................... 72

Enabling Epson Universal Print Driver (PCL) or PostScript Printing.................................................... 74

Installing the Epson Universal Print Driver - Windows ....................................................................... 74

Installing the PostScript (PS3) Printer Software - Windows ............................................................... 78

Installing the PostScript (PS3) Printer Software - Mac ....................................................................... 78

Selecting PDL (Page Description Language) Settings ....................................................................... 79

PDL Print Configuration Options.................................................................................................... 80

Selecting Printer Language and Interface Settings ............................................................................ 82

Printing Language and Interface Options ...................................................................................... 83

Printing a PCL or PS3 (PostScript) Status Sheet ............................................................................... 84

Loading Paper ........................................................................................................................................... 86

Loading Paper in the Cassettes and Paper Tray ................................................................................ 86

Using the Optional Paper Cassette Lock............................................................................................ 91

Paper Loading Capacity..................................................................................................................... 92

Double-sided Printing Capacity.......................................................................................................... 97

Compatible Epson Papers (U.S. and Canada)................................................................................... 99

Compatible Epson Papers (Latin America) ...................................................................................... 100

Paper or Media Type Settings - Printing Software............................................................................ 100

Selecting the Paper Settings for Each Source - Control Panel ......................................................... 101

Paper Type Settings - Control Panel ........................................................................................... 103

Selecting Default Paper Settings - Administrator.............................................................................. 104

Selecting the Default Printer Settings .......................................................................................... 105

Paper Source Settings Options............................................................................................... 106

Selecting the Universal Print Settings.......................................................................................... 106

Universal Print Settings Options ............................................................................................. 107

Placing Originals on the Product ........................................................................................................... 109

Placing Originals on the Scanner Glass ........................................................................................... 109

Placing Originals in the Automatic Document Feeder ...................................................................... 111

Copying .................................................................................................................................................... 115

Copying Documents or Photos......................................................................................................... 115

Copying Options............................................................................................................................... 117

Saving Groups for Copying .............................................................................................................. 121

Editing or Deleting a Saved Group for Copying ................................................................................ 122

Omitting Red Characters in Originals When Copying (WF-C20600/WF-C20750/WF-C21000) ....... 123

Printing from a Computer ....................................................................................................................... 125

Printing with the Standard Epson Printer Software - Windows ......................................................... 125

Synchronizing Printer Settings for Optional Units - Windows ...................................................... 126

Selecting Basic Print Settings - Windows .................................................................................... 127

Paper Source Options - Windows ........................................................................................... 130

Print Quality Options - Windows ............................................................................................. 130

Multi-Page Printing Options - Windows................................................................................... 131

Selecting Double-sided Printing Settings - Windows ................................................................... 131

Double-sided Printing Options - Windows............................................................................... 133

Selecting Finishing Options - Windows ....................................................................................... 134

Finishing Options - Windows................................................................................................... 136

Selecting Additional Print Options - Windows.............................................................................. 137

Custom Color Correction Options - Windows.......................................................................... 138

Image Options and Additional Settings - Windows.................................................................. 139

Header/Footer Settings - Windows ......................................................................................... 140

Selecting a Printing Preset - Windows......................................................................................... 142

Selecting Extended Settings - Windows ...................................................................................... 142

Extended Settings - Windows ................................................................................................. 144

Printing Your Document or Photo - Windows............................................................................... 146

Locking Printer Settings - Windows ............................................................................................. 147

Locked Setting Options........................................................................................................... 148

Entering a User ID and Password for Printing ............................................................................. 150

Selecting Default Print Settings - Windows.................................................................................. 151

Changing the Language of the Printer Software Screens ....................................................... 152

Changing Automatic Update Options .......................................................................................... 153

Printing with the Epson Standard Printer Software - Mac................................................................. 154

Selecting Basic Print Settings - Mac ........................................................................................... 154

Paper Source Options - Mac................................................................................................... 158

Print Quality Options - Mac ..................................................................................................... 158

Print Options - Mac ................................................................................................................. 159

Selecting Page Setup Settings - Mac .......................................................................................... 159

Selecting Print Layout Options - Mac........................................................................................... 160

Selecting Double-sided Printing Settings - Mac........................................................................... 160

Double-sided Printing Options and Adjustments - Mac........................................................... 161

Managing Color - Mac ................................................................................................................. 161

Color Matching and Color Options - Mac ................................................................................ 162

Selecting Finishing Options - Mac ............................................................................................... 163

Finishing Options - Mac .......................................................................................................... 164

Selecting Printing Preferences - Mac .......................................................................................... 164

Printing Preferences - Mac...................................................................................................... 165

Printing Your Document or Photo - Mac ...................................................................................... 166

Checking Print Status - Mac.................................................................................................... 167

Printing with the Epson Universal Print Driver - Windows................................................................. 168

Synchronizing Printer Settings - Epson Universal Print Driver - Windows ................................... 169

Selecting Print Settings - Epson Universal Print Driver - Windows .............................................. 170

Selecting Default Print Settings - Epson Universal Print Driver - Windows.................................. 172

Locking Printer Settings - Epson Universal Print Driver - Windows ............................................. 174

Epson Universal Print Driver Locked Setting Options ............................................................. 175

Adding Network Printers - Epson Universal Print Driver - Windows............................................. 176

Printing with the PostScript (PS3) Printer Software - Windows ........................................................ 179

Selecting Basic Print Settings - PostScript Printer Software - Windows ...................................... 179

Selecting Default Print Settings - PostScript Printer Software - Windows.................................... 182

Printing with the PostScript (PS3) Printer Software - Mac ................................................................ 183

Selecting Basic Print Settings - PostScript Printer Software - Mac ............................................. 184

Cancelling Printing Using the Product Control Panel ....................................................................... 188

Scanning .................................................................................................................................................. 189

Starting a Scan................................................................................................................................. 189

Starting a Scan Using the Product Control Panel ........................................................................ 189

Scanning to Email ................................................................................................................... 191

Scanning to a Connected Computer ....................................................................................... 194

Scanning to a Memory Device ................................................................................................ 198

Scanning to the Product's Hard Drive ..................................................................................... 199

Scanning to the Cloud............................................................................................................. 202

Setting Up a WSD Port (Windows 7/Windows Vista) .............................................................. 204

Control Panel Scanning Options............................................................................................. 204

Setting Up and Scanning to a Network Folder or FTP Server...................................................... 207

Creating a Shared Network Folder.......................................................................................... 207

Registering Contacts for Network Folder or FTP Scanning - Web Config ............................... 209

Registering Contacts for Email, Network, or FTP Scanning - Control Panel ........................... 210

Scanning to a Network Folder or FTP Server.......................................................................... 212

Starting a Scan Using the Epson Scan 2 Icon ............................................................................. 215

Starting a Scan from a Scanning Program................................................................................... 217

Starting a Scan from a Smart Device........................................................................................... 219

Scanning in Epson Scan 2 ............................................................................................................... 219

Additional Scanning Settings - Main Settings Tab ....................................................................... 223

Additional Scanning Settings - Advanced Settings Tab............................................................... 224

Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 ................................... 225

Image Format Options................................................................................................................. 227

Scan Resolution Guidelines ........................................................................................................ 227

Scanning with Document Capture Pro or Document Capture .......................................................... 228

Scanning with Simple Scan in Document Capture Pro - Windows .............................................. 228

Scanning with Job Scan in Document Capture Pro - Windows.................................................... 230

Adding and Assigning Scan Jobs with Document Capture Pro - Windows ............................. 231

Scanning Two Originals onto One Sheet (Stitching Images) - Windows ..................................... 234

Scanning Multi-Page Originals as Separate Files - Windows ...................................................... 237

Scanning with Document Capture - Mac ..................................................................................... 240

Adding and Assigning Scan Jobs with Document Capture - Mac............................................ 243

Entering a User ID and Password for Scanning ............................................................................... 244

Faxing....................................................................................................................................................... 245

Connecting a Telephone or Answering Machine.............................................................................. 245

Setting Up Fax Features .................................................................................................................. 251

Setting Up Basic Fax Features .................................................................................................... 251

Using the Fax Setup Wizard ................................................................................................... 251

Selecting the Line Type........................................................................................................... 253

Setting the Number of Rings to Answer .................................................................................. 254

Selecting Advanced Fax Settings................................................................................................ 255

Basic Settings - Fax ................................................................................................................ 256

Send Settings - Fax................................................................................................................. 259

Receive Settings - Fax............................................................................................................ 259

Report Settings - Fax .............................................................................................................. 262

Security Settings - Fax............................................................................................................ 263

Setting Up the Fax Utility - Windows............................................................................................ 264

Setting Up Contacts and Contact Groups......................................................................................... 266

Creating a Contact....................................................................................................................... 266

Editing or Deleting a Contact ....................................................................................................... 270

Creating a Contact Group............................................................................................................ 271

Editing or Deleting a Contact Group ............................................................................................ 274

Sending Faxes ................................................................................................................................. 275

Sending Faxes from the Product Control Panel........................................................................... 276

Sending a Fax Using the Keypad, Contact List, or History...................................................... 276

Fax Sending Options .............................................................................................................. 279

Sending a Fax at a Specified Time ......................................................................................... 280

Sending a Fax on Demand ..................................................................................................... 282

Sending a Stored Fax ............................................................................................................. 283

Dialing Fax Numbers from a Connected Telephone ............................................................... 285

Sending Faxes Using the Fax Utility - Windows .......................................................................... 285

Sending Faxes Using the Fax Utility - Mac .................................................................................. 288

Receiving Faxes............................................................................................................................... 291

Fax Reception ............................................................................................................................. 291

Receiving Faxes Automatically ................................................................................................... 292

Receiving Faxes Manually........................................................................................................... 292

Forwarding Received Faxes........................................................................................................ 293

Receiving a Fax by Polling .......................................................................................................... 294

Viewing a Fax on the LCD Screen (Using the Fax Box)............................................................... 295

Checking Fax Status ....................................................................................................................... 297

Printing Fax Reports......................................................................................................................... 298

Fax Report Options ..................................................................................................................... 299

Using External USB Devices with Your Product................................................................................... 300

Connecting a USB Device................................................................................................................ 300

Disconnecting a USB Device............................................................................................................ 300

Viewing and Printing from the LCD Screen ...................................................................................... 301

Printing JPEG Photos.................................................................................................................. 301

Print Setting Options - JPEG Mode......................................................................................... 303

Printing TIFF and PDF Files ....................................................................................................... 305

Print Setting Options - TIFF Mode........................................................................................... 307

Print Setting Options - PDF Mode ........................................................................................... 309

Transferring Files on a USB Device ................................................................................................. 310

Setting Up USB Device Access ................................................................................................... 311

Using Your Product's Internal Storage.................................................................................................. 312

Storage Folder Types....................................................................................................................... 312

Printing a Stored File........................................................................................................................ 314

Saving Groups for Printing from Storage.......................................................................................... 316

Editing or Deleting a Saved Group ................................................................................................... 319

Saving Stored Files to an External USB Device ............................................................................... 322

Emailing Stored Files ....................................................................................................................... 327

Saving Stored Files to a Network Folder .......................................................................................... 331

Saving Stored Files to Cloud Services ............................................................................................. 336

Storage Menu Options ..................................................................................................................... 338

Searching for Folders and Files........................................................................................................ 341

Deleting Folders and Files from Storage .......................................................................................... 342

Changing the Storage Period of Files............................................................................................... 344

Restricting Shared Folder Access .................................................................................................... 345

Replacing Ink Cartridges and Maintenance Boxes............................................................................... 346

Check Cartridge and Maintenance Box Status................................................................................. 346

Checking Ink Status on the LCD Screen...................................................................................... 347

Checking Ink and Maintenance Box Status with Windows .......................................................... 348

Checking Cartridge and Maintenance Box Status - Mac ............................................................. 351

Purchase Epson Ink Cartridges and Maintenance Box (U.S. and Canada)...................................... 353

Purchase Epson Ink Cartridges and Maintenance Box (Latin America) ........................................... 353

Ink Cartridge and Maintenance Box Part Numbers .......................................................................... 353

Removing and Installing Ink Cartridges............................................................................................ 354

Replacing the Maintenance Box....................................................................................................... 356

Adjusting Print Quality............................................................................................................................ 358

Print Head Maintenance................................................................................................................... 358

Checking the Nozzles Using the Product Control Panel .............................................................. 358

Cleaning the Print Head Using the Product Control Panel........................................................... 361

Cleaning and Transporting Your Product ............................................................................................. 363

Cleaning Your Product ..................................................................................................................... 363

Cleaning the Scanner Glass............................................................................................................. 363

Cleaning the Automatic Document Feeder....................................................................................... 365

Moving or Transporting Your Product............................................................................................... 369

Solving Problems .................................................................................................................................... 370

Viewing the Help Screen .................................................................................................................. 370

Product Status Messages ................................................................................................................ 371

Job Status Error Codes .................................................................................................................... 374

Running a Product Check ................................................................................................................ 379

Resetting Control Panel Defaults ..................................................................................................... 381

Solving Setup Problems ................................................................................................................... 383

Product Does Not Turn On or Off................................................................................................. 383

Noise After Ink Installation ........................................................................................................... 383

Software Installation Problems .................................................................................................... 383

Solving Network Problems ............................................................................................................... 384

Product Cannot Connect to a Wireless Router or Access Point .................................................. 385

Network Software Cannot Find Product on a Network................................................................. 386

Wireless Network Connection is Unstable on a Mac ................................................................... 387

USB 3.0 Connection is Unstable When Using a USB 2.0 Cable.................................................. 388

Wired Network Connection Becomes Unstable........................................................................... 388

Product Does Not Appear in Mac Printer Window ....................................................................... 389

Cannot Print Over a Network....................................................................................................... 389

Cannot Scan Over a Network ...................................................................................................... 391

Solving Copying Problems ............................................................................................................... 392

Product Cannot Copy .................................................................................................................. 392

Product Makes Noise, But Nothing Copies.................................................................................. 392

Product Makes Noise When It Sits for a While............................................................................. 393

Solving Copy Quality Problems........................................................................................................ 393

Copies Have Incorrect or Faint Colors......................................................................................... 393

Position, Size, or Margins of Copies are Incorrect ....................................................................... 394

Solving Paper Problems................................................................................................................... 394

Paper Feeding Problems............................................................................................................. 395

Originals Do Not Feed From the Automatic Document Feeder.................................................... 396

Paper Jam Problems ................................................................................................................... 397

Paper Ejection Problems ............................................................................................................. 397

Solving Problems Printing from a Computer..................................................................................... 397

Nothing Prints.............................................................................................................................. 398

Product Icon Does Not Appear in Windows Taskbar ................................................................... 399

Printing is Slow ............................................................................................................................ 400

Solving Page Layout and Content Problems.................................................................................... 401

Inverted Image............................................................................................................................. 402

Too Many Copies Print ................................................................................................................ 402

Blank Pages Print ........................................................................................................................ 402

Incorrect Margins on Printout....................................................................................................... 403

Incorrect Characters Print............................................................................................................ 403

Incorrect Image Size or Position.................................................................................................. 404

Slanted Printout........................................................................................................................... 405

Solving Print Quality Problems......................................................................................................... 405

White or Dark Lines in Printout .................................................................................................... 405

Blurry or Smeared Printout .......................................................................................................... 406

Faint Printout or Printout Has Gaps ............................................................................................. 408

Grainy Printout............................................................................................................................. 408

Incorrect Colors ........................................................................................................................... 409

Solving Scanning Problems ............................................................................................................. 411

Scanning Software Does Not Operate Correctly ......................................................................... 411

Cannot Start Epson Scan 2 ......................................................................................................... 411

Solving Scanned Image Quality Problems ....................................................................................... 412

Image Consists of a Few Dots Only............................................................................................. 413

Line of Dots Appears in All Scanned Images............................................................................... 413

Straight Lines in an Image Appear Crooked ................................................................................ 413

Scanned Image Quality Problems ............................................................................................... 414

Image Colors are Patchy at the Edges ........................................................................................ 415

Ripple Patterns Appear in an Image ............................................................................................ 416

Scanned Image Edges are Cropped ........................................................................................... 416

Solving Faxing Problems.................................................................................................................. 416

Cannot Send or Receive Faxes................................................................................................... 417

Cannot Receive Faxes with a Telephone Connected to Your Product ........................................ 419

Fax Memory Full Error Appears................................................................................................... 419

Fax Quality is Poor ...................................................................................................................... 420

Sent Fax is Received in an Incorrect Size ................................................................................... 421

Received Fax is Not Printed ........................................................................................................ 422

Solving USB Device Problems ......................................................................................................... 422

Cannot View or Print from a USB Device..................................................................................... 422

Cannot Save Files on a USB Device ........................................................................................... 423

Cannot Transfer Files To or From a USB Device......................................................................... 423

Uninstall Your Product Software....................................................................................................... 424

Uninstalling Product Software - Windows.................................................................................... 424

Uninstalling Product Software - Mac............................................................................................ 425

Where to Get Help (U.S. and Canada) ............................................................................................. 425

Where to Get Help (Latin America)................................................................................................... 426

Technical Specifications ........................................................................................................................ 429

Windows System Requirements ...................................................................................................... 429

Mac System Requirements .............................................................................................................. 430

Paper Specifications ........................................................................................................................ 431

Printable Area Specifications ........................................................................................................... 433

Scanning Specifications ................................................................................................................... 434

Automatic Document Feeder (ADF) Specifications .......................................................................... 435

Fax Specifications ............................................................................................................................ 435

Ink Cartridge Specifications.............................................................................................................. 436

Dimension Specifications ................................................................................................................. 437

Electrical Specifications ................................................................................................................... 439

Environmental Specifications ........................................................................................................... 440

Interface Specifications .................................................................................................................... 440

External USB Device Specifications................................................................................................. 441

Network Interface Specifications (U.S. and Canada) ....................................................................... 442

Network Interface Specifications (Latin America)............................................................................. 444

Safety and Approvals Specifications (U.S. and Canada) ................................................................. 445

Safety and Approvals Specifications (Latin America)....................................................................... 446

Notices ..................................................................................................................................................... 448

Important Safety Instructions............................................................................................................ 448

General Product Safety Instructions ............................................................................................ 448

Ink Cartridge Safety Instructions.................................................................................................. 451

Wireless Connection Safety Instructions ..................................................................................... 452

LCD Screen Safety Instructions................................................................................................... 452

Telephone Equipment Safety Instructions ................................................................................... 453

FCC Compliance Statement............................................................................................................. 453

Binding Arbitration and Class Waiver ............................................................................................... 456

Trademarks...................................................................................................................................... 459

Copyright Notice............................................................................................................................... 460

libTIFF Software Acknowledgment.............................................................................................. 460

A Note Concerning Responsible Use of Copyrighted Materials................................................... 461

Default Delay Times for Power Management for Epson Products ............................................... 461

Copyright Attribution.................................................................................................................... 461

WF-C20600/WF-C20750/WF-C21000/WF-M21000 User's Guide

Note: The WF-M21000 is a monochrome product. The sections of this guide that refer to color printing

do not apply to this product.

Welcome to the WF-C20600/WF-C20750/WF-C21000/WF-M21000 User's Guide.

For a printable PDF copy of this guide, click here.

Note: Availability of products in this guide varies by country.

Product Basics

See these sections to learn about the basic features of your product.

Note: This product contains an encrypted hard drive that is used for storing large and/or authenticated print, copy, and scan jobs. You may erase data stored on the encrypted hard drive by following the steps outlined in the Administrator's Guide. It is recommended that data is erased before disposing or giving away the product.

Note: Your product may differ from the images in this guide, but the instructions are the same unless otherwise noted.

Note: Printing software instructions in this manual are intended for use with the standard Epson printer software. For more information on using the Printer Command Language (PCL) or PostScript (PS3) printer software, please see the appropriate sections.

Product Parts Locations Using the Control Panel Checking for Software Updates Using Power Saving Settings Epson Connect Solutions for Smartphones, Tablets, and More Android Printing Using the Epson Print Enabler Using Fire OS Printing Using the Mopria Print Service Using Windows 10 Mobile Printing Using Epson Print and Scan App with Windows Tablets

Product Parts Locations

See these sections to identify the parts on your product.

Product Parts - Front and Inside Product Parts - Back Optional Accessories and Replacement Parts

Parent topic: Product Basics

Product Parts - Front and Inside

Certain parts are labeled with a letter and number code. If you encounter any paper jams or errors, you can use these codes to locate and correct the problem.

1 Control panel

2 Automatic Document Feeder (ADF) cover (F)

3 ADF edge guides

4 ADF input guide

5 ADF output tray

6 ADF paper stopper

7 Facedown paper eject tray (K)

8 Paper tray edge guide

9 Paper tray (B)

10 Cover (E)

11 Paper cassette 4 (C4)

12 Paper cassette 3 (C3)

13 Paper cassette 2 (C2)

14 Paper cassette 1 (C1)

15 Cover (J)

16 Front cover (L)

17 Ink cartridge cover (A)

1 Document cover

2 Scanner glass

3 External USB interface port

4 Cleaning stick

5 Document holder

6 Maintenance box holder (H)

7 Faceup tray (G)

8 Duplexing unit (D1)

9 Cleaning cloth holder

10 Cleaning cloth

Parent topic: Product Parts Locations

Product Parts - Back

Certain parts are labeled with a letter and number code.

1 USB port

2 LAN port

3 Optional fax/Ethernet board mounting point

4 AC inlet

Note: If you are using a USB connection, make sure you insert the cable in the correct orientation.

With the optional fax boards installed

1 EXT. port

2 LINE1 port

3 LINE2 port

4 LINE3 port

Parent topic: Product Parts Locations

Related references

Optional Accessories and Replacement Parts

You can purchase genuine Epson accessories at epson.com (U.S. sales), epson.ca (Canadian sales), or

epson.com.jm (Caribbean sales). You can also purchase accessories from an Epson authorized reseller.

To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada.

Option or part Part number

Replacement maintenance box T671300

Paper cassette lock C12C933231

Optional paper guide* C12C935901

Staple finisher* C12C935031BU

Booklet finisher* C12C935061BU

2/4 Hole punch kit* C12C935171

2/3 Hole punch kit* C12C935181

Staple cartridge (side stitch) C12C935401

Staple cartridge (saddle stitch) C12C935411

Optional fax board* C12C935251

Optional Ethernet board* C12C934471

High-capacity input tray* C12C933331

* Must be installed by an Epson authorized reseller or technician.

Parent topic: Product Parts Locations

Using the Control Panel

See these sections to learn about the control panel and select control panel settings.

Control Panel Buttons and Lights Selecting the Date and Time Selecting Your Country or Region Setting a Password and Locking the Control Panel Setting User Feature Restrictions (Access Control) Changing LCD Screen Language Adjusting Control Panel Sounds Adjusting the Screen Brightness Turning Off the Operation Time Out Setting Preventing PC Connection via USB Checking the Print Counter

Parent topic: Product Basics

Control Panel Buttons and Lights

3 LCD screen

power button and light

home button

4 data light

error light

6 fax reception light

Note: If the LCD screen is dark, touch the screen to wake the product from sleep mode.

Status Icon Information

Parent topic: Using the Control Panel

Status Icon Information

Your product displays status icons on the LCD screen for certain product status conditions. Press the

Icons Description

Job/Status

icon to view or change the current network settings.

Displays the Job Status, Printer Status, and Consumables/Others screens.

No Ethernet connection.

An Ethernet connection is established.

No Wi-Fi connection.

A Wi-Fi network error has occurred or the product is searching for a connection.

A Wi-Fi connection is established. The number of bars indicates the connection's signal strength.

No Wi-Fi Direct connection.

A Wi-Fi Direct connection is established.

The Mute setting is enabled. The product does not make any sound when you press buttons or select icons on the control panel. Select this icon to change the setting.

Icons Description

Quiet Mode is enabled. Noise is reduced during printing, but the print speed may be reduced. Select this icon to change the setting.

Quiet Mode is disabled. Select this icon to change the setting.

Enables sleep mode and turns off the LCD screen.

Displays the help screen with how-to and troubleshooting topics.

Displays the Fax Data Information screen (models with optional fax board installed).

Enters job interruption mode. Select again to turn this mode off.

Displays the Paper Setting screen.

Displays additional information or instructions, such as loading paper or placing a document.

The indicated setting has changed.

There is a problem with the indicated setting. Select the icon to resolve the problem.

Access to the product's functions are restricted to authorized users. Select the icon to log in using a user name and password. Contact your administrator if you do not know the login information.

Access to the product's functions are restricted to authorized users and a user is currently logged in. Select the icon to log out of the current user account.

Parent topic: Control Panel Buttons and Lights

Selecting the Date and Time

Before using your product, select the current date, time, and daylight saving phase in your area, and choose your preferred date and time format.

Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance.

1. Press the home button, if necessary.

2. Select Settings > General Settings > Basic Settings > Date/Time Settings.

You see a screen like this:

3. Select Daylight Saving Time.

4. Select the setting that applies to your area:

• Winter: it is winter or your region does not use Daylight Saving Time (DST)

• Summer: it is spring or summer and your region uses Daylight Saving Time (DST)

Note: If your region uses Daylight Saving Time (DST), you must change this setting to match the season. When you change from Winter to Summer, your product automatically sets its clock ahead one hour. When you change from Summer to Winter, it sets its clock back one hour.

5. Select Date/Time.

6. Select the date format you want to use.

7. Use the on-screen keypad to enter the current date and select OK.

8. Select the time format you want to use.

9. Use the on-screen keypad to enter the current time and select OK.

Parent topic: Using the Control Panel

Selecting Your Country or Region

Before using your product, select the country or region in which you are using your product.

Note: You must have the optional fax board installed to see this setting. If you change the country or region, your fax settings return to their defaults and you must select them again. This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance.

1. Press the home button, if necessary.

2. Select Settings > General Settings > Basic Settings > Country/Region.

You see a screen like this:

3. Scroll up or down, if necessary, and select your country or region.

You see a confirmation screen.

4. If the setting is correct, select Yes. (If not, select No and retry.)

Parent topic: Using the Control Panel

Setting a Password and Locking the Control Panel

You can set an administrator password to lock the following settings and prevent them from being changed:

• Network settings

• Web Service settings

• Scan settings

• System Administration settings

• Fax settings (models with optional fax board installed)

• Web Config settings

• EpsonNet Config settings

Note: If you want to make specific password settings, go to Settings > General Settings > System Administration > Security Settings > Password Policy. For more information on administration

settings, see the Administrator's Guide.

1. Press the home button, if necessary.

2. Select Settings > General Settings > System Administration > Security Settings > Admin

Settings.

You see a screen like this:

3. Select Admin Password.

4. Select Register.

5. Use the displayed keyboard to enter a password and select OK.

6. Enter your password again to confirm and select OK.

Note: Keep a copy of your password in a safe place.

7. Select OK.

8. Turn Lock Setting on.

When the control panel is locked, you must enter the password to access any of the locked settings.

Note: If you forget your password, contact Epson for assistance.

Entering Characters on the LCD Screen Using Presets

Parent topic: Using the Control Panel

Related references

Where to Get Help (U.S. and Canada) Where to Get Help (Latin America)

Related tasks

Setting User Feature Restrictions (Access Control)

Entering Characters on the LCD Screen

Follow these guidelines to enter characters on the LCD screen for passwords and other settings.

• To move the cursor, select the left or right arrows.

• To change the case of letters, select Shift.

• To delete the previous character, select Back Space.

• To enter a space, select Space.

Parent topic: Setting a Password and Locking the Control Panel

Using Presets

You can save frequently used copy, fax (models equipped with the optional fax board), and scan settings as presets. This lets you easily reuse them whenever necessary.

Note: Presets can be locked by an administrator. If you cannot access or change presets, contact your administrator for assistance.

1. Press the home button, if necessary.

2. Select Presets.

You see a screen like this:

3. Select Add New .

Note: You can save up to 50 presets.

4. Select the function for which you want to set up a preset, such as Copy.

You see a screen like this:

5. Select the settings you want to save and select Save.

You see a screen like this:

6. Select the Name field.

You see a screen like this:

7. Use the on-screen keyboard to enter a name for the preset and select OK.

8. When you finish, select OK.

When you copy, fax (models with optional fax board installed), or scan, you can use the preset by selecting Presets and selecting your preset name from the list.

Parent topic: Setting a Password and Locking the Control Panel

Related tasks

Entering Characters on the LCD Screen

Setting User Feature Restrictions (Access Control)

Using Web Config Access Control Settings, you can restrict product features for individual users to prevent misuse of the product. Restricted features require the user to enter an ID and password on the product control panel.

After you set up feature restrictions, you must enable them using the product's control panel.

Note: For more information on administration settings, see the Administrator's Guide.

1. Press the home button, if necessary.

2. Select Settings > General Settings > System Administration > Security Settings > Access Control.

You see a screen like this:

3. Select On.

4. Enable Accept Unknown User Jobs to allow users to print from generic drivers or use the WSD scanning function.

Parent topic: Using the Control Panel

Related tasks

Entering a User ID and Password for Scanning Entering a User ID and Password for Printing Setting a Password and Locking the Control Panel

Changing LCD Screen Language

You can change the language used on the LCD screen.

Note: This setting can be locked by an administrator. If you cannot access or change this setting,

contact your administrator for assistance.

1. Press the home button, if necessary.

2. Select Settings > General Settings > Basic Settings > Language.

You see a screen like this:

3. Select a language.

Parent topic: Using the Control Panel

Adjusting Control Panel Sounds

You can adjust the sound level heard when you press buttons on the control panel.

Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance.

1. Press the home button, if necessary.

2. Select Settings > General Settings > Basic Settings > Sounds.

You see a screen like this:

3. Select Mute to turn off all control panel sounds, then go to step 7.

4. Select Normal Mode or Quiet Mode to adjust control panel sounds.

Note: You can also select the icon on the home screen to adjust sounds.

5. Select Button Press.

6. Select to decrease or to increase the sound and select OK when you are finished.

7. Select the back arrow to exit.

Note: You can also adjust the Sound Type and the sound level for various product functions.

Parent topic: Using the Control Panel

Adjusting the Screen Brightness

You can adjust the brightness of the LCD screen.

1. Press the home button, if necessary.

2. Select Settings > General Settings > Basic Settings > LCD Brightness.

You see a screen like this:

3. Select the – or + icons to decrease or increase the brightness.

4. Select OK to exit.

Parent topic: Using the Control Panel

Turning Off the Operation Time Out Setting

The Operation Time Out setting causes the LCD screen to return to the Home screen after a few minutes of inactivity. This feature is enabled by default, but you can turn it off.

Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance.

1. Press the home button, if necessary.

2. Select Settings > General Settings > Basic Settings.

You see a screen like this:

3. Set Operation Time Out to Off.

Parent topic: Using the Control Panel

Preventing PC Connection via USB

You can disable access from a USB-connected computer. This restricts non-network access to the product and protects the security of confidential scanned documents.

1. Press the home button, if necessary.

2. Select Settings > General Settings > Printer Settings.

You see a screen like this:

3. Scroll down and select PC Connection via USB.

4. Select Disable.

Note: Select Yes to restart the product. Changes are not enabled until the product is restarted.

Parent topic: Using the Control Panel

Checking the Print Counter

You can check the total number of prints, black-and-white prints, and color prints that have been printed.

1. Press the home button, if necessary.

2. Select Settings > Print Counter.

You see a screen like this:

3. Select Print Sheet if you want to print out the counter results.

4. Press the home button to exit.

Parent topic: Using the Control Panel

Checking for Software Updates

It's a good idea to check Epson's support website occasionally for free updates to your product software. Visit epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Caribbean) and select your product.

Note: Epson strongly recommends the use of genuine ink to ensure optimal printing quality and performance.

• Windows: Your printer software automatically checks for updates. You can also manually update the

software by selecting Software Update here:

• Accessing the Windows Desktop and right-clicking the icon for your product in the right side of the Windows taskbar, or clicking the up arrow and right-clicking .

• On the Maintenance tab in the printer settings window

You can also update the software by selecting EPSON Software Updater in the EPSON or Epson Software program group, accessible by the Start button, or on the Start or Apps screens, depending on your version of Windows.

• OS X: You can manually update the software by opening the Applications > Epson Software folder and selecting EPSON Software Updater.

• macOS 10.12.x, 10.13.x, 10.14.x, or 10.15.x: You can manually update the software by opening the App Store, selecting Updates, searching for a software update option for Epson Software, and selecting Update.

Parent topic: Product Basics

Using Power Saving Settings

Your product enters sleep mode automatically and turns off the LCD screen if it is not used for a period of time. You can make the time period shorter and select other options to save energy and resources.

Changing the Sleep Timer Settings Changing the Power Off Timer Settings

Parent topic: Product Basics

Changing the Sleep Timer Settings

You can adjust the time period before your product enters sleep mode and turns off the LCD screen.

Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance.

1. Press the home button, if necessary.

2. Select Settings > General Settings > Basic Settings > Sleep Timer.

Note: Enter the administrator password, if necessary.

You see a screen like this:

3. Do one of the following:

• Select the – or + icon to decrease or increase the number of minutes.

• Select the number of minutes on the LCD screen, select the number of minutes from the onscreen keypad, and select OK.

4. Select OK.

5. Select Wake from Sleep .

6. Select Wake with LCD Screen Touch.

7. Do one of the following:

• Select On to wake the printer from sleep mode by tapping the LCD touchscreen or by pressing a button on the control panel.

• Select Off to wake the printer from sleep mode by only pressing a button on the control panel. This prevents unintentional operations due to objects bumping the LCD touchscreen.

• Select Scheduled to set a time range for the feature to be enabled.

Parent topic: Using Power Saving Settings

Changing the Power Off Timer Settings

You can have the product turn off automatically if it is not used for a specified period of time.

Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance.

1. Press the home button, if necessary.

2. Select Settings > General Settings > Basic Settings > Power Off Timer.

You see a screen like this:

3. Select a time period between 30minutes and 12h (12 hours).

Parent topic: Using Power Saving Settings

Epson Connect Solutions for Smartphones, Tablets, and More

Use your smartphone, tablet, or computer to print and scan documents, photos, emails, and web pages from your home, office, or even across the globe.

Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the

software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store.

Print from anywhere with these Epson Connect solutions:

• Epson Email Print

• Epson iPrint Mobile App

• Epson Remote Print

Scan and send a file as an email or upload it to an online service directly from your Epson product with Epson Scan to Cloud or the Epson iPrint Mobile App.

Setting Up Epson Connect Services Using Epson Email Print Using the Epson iPrint Mobile App Using Epson Remote Print Using Epson Scan to Cloud

Parent topic: Product Basics

Related topics

Wi-Fi or Wired Networking

Setting Up Epson Connect Services

If you did not activate your product's email address for use with Epson Connect when you set up your product, you can activate it using the product control panel.

1. Press the home button, if necessary.

2. Select Settings > General Settings > Web Service Settings > Epson Connect Services.

You see a screen like this:

3. Select Register.

4. Follow the instructions on the screen to activate your product's email address.

Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More

Using Epson Email Print

With Epson Email Print, you can print from any device that can send email, such as your smartphone, tablet, or laptop. Just activate your product's unique email address. When you want to print, attach a PDF, Microsoft Office document, or photo to an email and send it to your product. Both the email and the attachments will print automatically.

1. Connect your product to your network. See the link below.

2. If you did not already set up Email Print when you installed your product software, see the link below to use your product control panel to activate your unique email address. Or visit epson.com/connect (U.S), epson.ca/connect (Canada), or epsonconnect.com (Caribbean) to learn more about Email Print, create your Epson Connect account, and register your product to the Epson Connect service.

3. Now you are ready to send and print emails to your product's Email Print address.

Note: Go to epsonconnect.com and log into your Epson Connect account to personalize your product's

email, adjust print settings, and set up other Epson Connect services.

Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More

Related topics

Wi-Fi or Wired Networking

Using the Epson iPrint Mobile App

Use this free Apple and Android app to print and scan with networked Epson products. Epson iPrint lets you print PDFs, Microsoft Office documents, photos, and web pages over a wireless network. You can scan and save a file on your device, send it as an email, or upload it to an online service such as Box, Dropbox, Evernote, or Google Drive.

1. Connect your product to your wireless network. See the link below.

2. Visit epson.com/connect (U.S), epson.ca/connect (Canada), or latin.epson.com/connect (Caribbean) to learn more about Epson iPrint and check the compatibility of your mobile device.

3. Download Epson iPrint from the Apple App Store or Google Play.

4. Connect your mobile device to the same wireless network as your product.

5. Open Epson iPrint and select your Epson product.

Now you are ready to print or scan with your mobile device and your Epson product.

Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More

Related topics

Wi-Fi or Wired Networking

Using Epson Remote Print

With Epson Remote Print software, you can print from your laptop or desktop computer to an Epson Email-enabled product anywhere in the world.

1. Connect your Epson product to your wireless network. See the link below.

2. If you did not already set up an Epson Connect account when you installed your product software, visit epsonconnect.com to create your account and register your product to the Epson Connect service.

Note: Make a note of your product's email address.

3. Visit epsonconnect.com to learn more about Remote Print and how to download the Remote Print Driver software.

4. Download and install the Remote Print software.

5. Enter the email address and optional access key of your Epson product during Remote Print setup.

6. Now you are ready to print remotely. Select the print command in your laptop or desktop computer application and choose the Remote Print option for your Epson product.

Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More

Related topics

Wi-Fi or Wired Networking

Using Epson Scan to Cloud

The Epson Scan to Cloud service allows you to scan and send a file as an email or upload it to an online service directly from your Epson product. Register an email address or online services such as Box, DropBox, Evernote, or Google Drive with your Epson Connect account.

1. Connect your Epson product to your network. See the link below.

Note: Make a note of your product's email address and password.

3. Visit epsonconnect.com to sign into your account with the email address and password you selected.

4. Select your product, select Scan to Cloud, and select Destination List.

5. Click Add, then follow the instructions on the screen to create your destination list.

6. Now you are ready to use Scan to Cloud. Select the setting for scanning to Scan to Cloud on your Epson product control panel.

Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More

Related topics

Wi-Fi or Wired Networking

Android Printing Using the Epson Print Enabler

You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover your nearby Epson product and print.

1. Connect your Epson product to your wireless network. See the link below.

2. On your Android device, download the Epson Print Enabler plug-in from Google Play.

3. Go to Settings on your Android device, select Printing, and enable the Epson plug-in, if necessary.

4. Connect your Android device to the same wireless network as your product.

5. Now you are ready to print. From an Android application such as Chrome or Gmail, tap the menu icon and print whatever is on the screen.

Note: If you do not see your product, tap All Printers and select your product.

Parent topic: Product Basics

Related topics

Wi-Fi or Wired Networking

Using Fire OS Printing

You can wirelessly print from Amazon Fire tablets and phones to your nearby networked Epson product. There is no software to download, no drivers to install, and no cables to connect. With just a few taps in Email, Calendar, Contacts, and WPS Office, you can send whatever is on the screen to an Epson product.

1. Connect your Epson product to your wireless network. See the link below.

2. Connect your Amazon device to the same wireless network as your product.

3. Now you are ready to print. From your Amazon application, tap the print option and select your product to print whatever is on the screen.

Note: If you see a message telling you that a plug-in is required, tap OK and tap Download. If your Amazon Fire product uses Fire OS 5 and above, your device automatically uses the built-in Mopria Print Service app to print.

Parent topic: Product Basics

Related topics

Wi-Fi or Wired Networking

Using the Mopria Print Service

You can use the Mopria Print Service to print from your Android phone or tablet (Android v4.4 or later) to your Epson product or any Mopria-certified product from other manufacturers. You can download the Mopria Print Service from Google Play.

Note: For details on the Mopria Print Service, click here (U.S.) or click here (Canada).

1. Connect your Epson product to your wireless network. See the link below.

2. On your Android device, download the Mopria Print Service app from Google Play.

Note: On some Samsung Galaxy devices, Mopria may come preinstalled.

3. Go to Settings on your Android device, select Printing, and enable the Mopria Print Service, if necessary.

4. Connect your Android device to the same wireless network as your product.

5. Now you are ready to print. From an Android application such as Chrome or Gmail, tap the menu icon and select Print. Then select All printers, select your Epson product, adjust your print settings, and print.

Parent topic: Product Basics

Related topics

Wi-Fi or Wired Networking

Using Windows 10 Mobile Printing

You can wirelessly print from Windows 10 Mobile tablets and phones to your nearby networked Epson product. There is no software to download, no drivers to install, and no cables to connect. Look for the print option in your Windows 10 application to send whatever is on the screen to an Epson product.

1. Connect your Epson product to your wireless network. See the link below.

2. Connect your Windows 10 Mobile device to the same wireless network as your product.

3. Now you are ready to print. From your Windows 10 application, tap the print option and select your product to print whatever is on the screen.

Parent topic: Product Basics

Related topics

Wi-Fi or Wired Networking

Using Epson Print and Scan App with Windows Tablets

You can use this free app to print photos and scan from your Windows (Windows 8 or higher) Surface RT or Pro tablet with networked Epson products. The Epson Print and Scan app allows you to scan and capture images right to your tablet or to Microsoft OneDrive.

Note: The Epson Print and Scan app does not support Windows 10 Mobile printing and does not supply scanning functions for products without scanners.

1. Connect your Epson product to your wireless network. See the link below.

2. Download the Epson Print and Scan app from the Microsoft Windows Store.

3. Connect your Windows tablet to the same wireless network as your product.

4. Open the Epson Print and Scan app and select your Epson product.

Now you are ready to print photos or scan.

Parent topic: Product Basics

Related topics

Wi-Fi or Wired Networking

See these sections to use your product on a Wi-Fi or wired network.

Note: Your product may differ from the images in this guide, but the instructions are the same unless otherwise noted.

Network Security Recommendations Wi-Fi Infrastructure Mode Setup Wi-Fi Direct Mode Setup Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet Printing a Network Connection Report Configuring Email Server Settings Changing or Updating Network Connections

Network Security Recommendations

To help deter unauthorized access to your product over a network, you should protect your network environment using appropriate security measures.

Security measures such as these can help deter threats such as loss of user data, use of telephone and fax lines, and other intrusions:

• Enable security on your wireless LAN

Enable the appropriate security on the wireless LAN you plan to use with your product. Network security such as a network password can deter interception of traffic over the wireless LAN. Your router may already have a default password enabled by your Internet service provider (ISP). See your ISP and router documentation for instructions on how to change the default password and better secure your network.

• Connect your product only to a network protected by a firewall

Connecting your product directly to the Internet may leave it vulnerable to security threats. Instead, connect it to a router or other network connection protected by a firewall. Your router may already have a firewall set up by your Internet service provider; check with your ISP for confirmation. For best results, set up and use a private IP address for your network connection.

• Change the default administrator password on your product

If your product has an option to set an administrator password, change the default administrator password to deter access by unauthorized users to personal data stored on your product, such as IDs, passwords, and contact lists.

Parent topic: Wi-Fi or Wired Networking

Wi-Fi Infrastructure Mode Setup

You can set up your product to communicate with your computer using a wireless router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network.

1 Epson product

2 Wireless router or access point

3 Computer with a wireless interface

4 Computer

5 Internet

6 Ethernet cable (used only for wired connection to the wireless router or access point)

Selecting Wireless Network Settings from the Control Panel

Parent topic: Wi-Fi or Wired Networking

Selecting Wireless Network Settings from the Control Panel

You can select or change wireless network settings using your product control panel.

To install your product on a wireless network, install the necessary software by downloading it from the Epson website. The installer program guides you through network setup.

Note: Breakdown or repair of this product may cause loss of fax and network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your fax and network data and settings.

1. Press the home button, if necessary.

2. Select the icon.

You see a screen like this:

3. Select Router.

4. Select Start Setup or Change Settings.

5. Select Wi-Fi Setup.

6. Select Wi-Fi Setup Wizard.

7. Select the name of your wireless network or select Enter Manually to enter the name manually. Use the on-screen keyboard to enter your network name.

8. Select the Enter Password field and enter your wireless password using the on-screen keyboard.

Note: The network name and password are case sensitive. Be sure to correctly enter uppercase and lowercase letters, and numeric or special characters.

• To move the cursor, press the left or right arrows.

• To change the case of letters, select Shift.

• To delete the previous character, select Back Space.

• To enter a space, select Space.

9. Select OK when you finish entering your password.

10. Confirm the displayed network settings and select Start Setup to save them.

A message appears when setup is complete.

11. If setup was unsuccessful, select Print Check Report to print a network setup report, or select Re- enter to try again.

12. Press the home button to exit.

You see the icon on the LCD screen and should be able to connect to your product directly from your computer or device, and then print. If you are printing from a computer, make sure you installed the network software from the Epson website.

Note: If you don't see the icon, you may have selected the wrong network name or entered the password incorrectly. Repeat these steps to try again.

Parent topic: Wi-Fi Infrastructure Mode Setup

Related references

Status Icon Information

Related tasks

Entering Characters on the LCD Screen Setting a Password and Locking the Control Panel

Wi-Fi Direct Mode Setup

You can set up your product to communicate directly with your computer or another device without requiring a wireless router or access point. In Wi-Fi Direct Mode, the product itself acts as a network access point for up to 8 devices.

1 Epson product

2 Computer with a wireless interface

3 Other wireless device

Enabling Wi-Fi Direct Mode

Parent topic: Wi-Fi or Wired Networking

Enabling Wi-Fi Direct Mode

You can enable Wi-Fi Direct mode to allow direct communication between your product and computer or other devices without a wireless router or access point.

1. Press the home button, if necessary.

2. Press the icon.

You see a screen like this:

3. Select Wi-Fi Direct.

4. Select Start Setup.

You see a screen like this:

5. Do one of the following:

• For iOS devices, select iOS. Scan the QR code with the camera app on your device and follow the

instructions on your device. Select Next on the LCD screen to verify the product information, then open the Epson iPrint app on your device and select the product displayed on the LCD screen. Select Complete on the LCD screen.

• For Android devices, select Android. Open the Epson iPrint app on your device and select the

product displayed on the LCD screen. Select Complete on the LCD screen.

• For other types of devices, select Other OS Devices. Use your device to select the Wi-Fi network

name (SSID) displayed on the LCD screen, and enter the password shown. Select Next on the LCD screen to verify the product information, then open the Epson iPrint app on your device and select the product displayed on the LCD screen. Select Complete on the LCD screen.

Note: If you want to change the network name or password, or disable Wi-Fi Direct, select Change.

6. When you are finished, the Network Connection Settings screen returns.

You should see the number of connected devices (for example, 1/8).

7. Select Close to return to the home screen.

The Wi-Fi Direct icon is displayed on the LCD screen and indicates if Wi-Fi Direct is enabled on the product.

Parent topic: Wi-Fi Direct Mode Setup

Related references

Status Icon Information

Wi-Fi Protected Setup (WPS)

If your network uses a WPS-enabled wireless router or access point, you can quickly connect your product to the network using Wi-Fi Protected Setup (WPS).

Note: To check if your router is WPS-enabled, look for a button labeled WPS on your router or access point. If there is no hardware button, there may be a virtual WPS button in the software for the device. Check your network product documentation for details.

Using WPS to Connect to a Network

Parent topic: Wi-Fi or Wired Networking

Using WPS to Connect to a Network

If you have a WPS-enabled wireless router or access point, you can use Wi-Fi Protected Setup (WPS) to connect your product to the network.

1. Press the home button, if necessary.

2. Select the icon.

You see a screen like this:

3. Select Router.

4. Select Start Setup.

5. Select Wi-Fi Setup.

6. Select Push Button Setup (WPS).

7. Follow the instructions on the LCD screen to complete WPS setup.

8. Press the home button to exit.

Note: If you don't see the icon, repeat these steps to try again.

Parent topic: Wi-Fi Protected Setup (WPS)

Printing a Network Status Sheet

You can print a network status sheet to help you determine the causes of any problems you may have using your product on a network.

1. Press the home button, if necessary.

2. Select Settings > General Settings > Network Settings > Network Status > Print Status Sheet.

You see a screen like this:

3. Select Print.

Examine the settings shown on the network status sheet to diagnose any problems you have.

Parent topic: Wi-Fi or Wired Networking

Printing a Network Connection Report

You can print a network connection report to view solutions to any problems you may have using your product on a network.

1. Press the home button, if necessary.

2. Select Settings > General Settings > Network Settings > Connection Check.

You see a screen like this:

3. Select Print Check Report.

Note: Select OK to return to the Network Settings menu without printing a report.

4. Select Print.

Examine the error codes and solutions shown on the network connection report.

Network Connection Report Codes and Messages

Parent topic: Wi-Fi or Wired Networking

Network Connection Report Codes and Messages

Check the error codes and messages on the network connection report to solve problems you may encounter with network connections. The tables here list solutions to problems based on the error codes and messages that may appear on the top of the report.

1 Error code

2 Message

Note: Error codes and messages listed here may not all apply to your product.

Error Codes and Messages

Error code and message Solution

E-1

Confirm that the network cable is connected and network devices such as hub, router, or access point are turned on.

Make sure your router, access point, and/or hub are turned on, and the network cable is securely connected to your device and to your product.

If you are trying to set up Wi-Fi, remove the network cable and set up Wi-Fi again. Ethernet and Wi-Fi cannot be connected at the same time.

Error code and message Solution

E-2, E-3, or E-7

No wireless network names (SSID) found. Confirm that the router/access point is turned on and the wireless network (SSID) is set up correctly. Contact your network administrator for assistance.

No wireless network names (SSID) found. Confirm that the wireless network name (SSID) of the PC you wish to connect is set up correctly. Contact your network administrator for assistance.

Entered security key/password does not match the one set for your router/access point. Confirm security key/password. Contact your network administrator for assistance.

Check the following:

• Make sure your router or access point is turned on, and is correctly connected to your computer or network device.

• Turn off the router or access point, wait about 10 seconds, and turn it on again.

• Move your product closer to your router or access point, and remove any obstacles between them. Also move your product away from devices such as wireless phones or microwaves.

• Confirm that the SSID shown on the network connection report matches the label on your router or access point. Also make sure your SSID uses only ASCII characters and symbols, or your product cannot display the SSID correctly.

• If you are trying to connect using the WPS push button method, make sure your router or access point supports it.

• If you are using a network password, check the label on your router or access point to confirm that you are using the correct password, or check with your network administrator or router/access point documentation.

• If you are connecting to a smart device that generates an SSID, check the device documentation for the SSID and password you should use.

• If your wireless connection suddenly disconnects, and another smart device was added to the network using a WPS push button method or your network was set up using a non-WPS push button method, try downloading and installing your product software again.

Error code and message Solution

E-5

Security mode (e.g. WEP, WPA) does not match the current setting of the printer. Confirm security mode. Contact your network administrator for assistance.

E-6

MAC address of your printer may be filtered. Check whether your router/access point has restrictions such as MAC address filtering. See the documentation of the router/access point or contact your network administrator for assistance.

If the security on your router or access point is not one of the following types, change the type of security on your router or access point and reset your product's network settings.

• WEP-64 bit (40 bit)

• WEP-128 bit (104 bit)

• WPA PSK (TKIP/AES); also known as WPA Personal

• WPA2 PSK (TKIP/AES); also known as WPA2 Personal

• WPA (TKIP/AES)

• WPA2 (TKIP/AES)

• WPA3-SAE (AES)

• WPA2/WPA3-Enterprise

Latin America: Also make sure you are connecting to the

2.4GHz band on your network and using the password for

that band.

If your router or access point has MAC address filtering enabled, register your product's MAC address so it is not filtered. Locate the MAC address on the network connection report and check your router or access point documentation for instructions.

If your router or access point is using shared authentication with WEP security, confirm that you are using the correct authentication key and index.

If your router or access point limits the number of connected devices, raise the connection limit. See your router or access point documentation for instructions.

Error code and message Solution

E-8

Incorrect IP address is assigned to the printer. Confirm IP address setup of the network device (hub, router, or access point). Contact your network administrator for assistance.

E-9

Confirm the connection and network setup of the PC or other device. Connection using the EpsonNet Setup is available. Contact your network administrator for assistance.

E-10

Confirm IP address, subnet mask, and default gateway setup. Connection using the EpsonNet Setup is available. Contact your network administrator for assistance.

If your product's Obtain IP Address setting is set to Auto, enable DHCP on your router or access point. If it is set to Manual, the IP address may be out of range or on a different network segment; set a valid IP address using your product control panel or the Web Config utility.

You can also try turning off your product and the router or access point, waiting about 10 seconds, and turning them on again.

Make sure your computer or network device are turned on. Also make sure that you can access the Internet and other devices on the same network from the devices you are trying to connect to your product.

If you still cannot connect to your product, turn off your router or access point, wait about 10 seconds, and turn it on again. Download and install your product software again to reset your network settings.

Make sure other devices on the network are turned on and do the following:

• If your product's Obtain IP Address setting is set to Manual, check the IP address, subnet mask, and default gateway addresses on the network connection report to see if they are correct. If not, correct the settings.

• If DHCP is enabled, set your product's Obtain IP Address setting to Auto. If you want to use the DHCPassigned address as a static address, set the Obtain IP Address setting to Manual, enter the product's IP address as listed on the network connection report, and set the subnet mask to 255.255.255.0.

If you still cannot connect to your product, turn off your router or access point, wait about 10 seconds, and turn it on again.

Error code and message Solution

E-11

Setup is incomplete. Confirm default gateway setup. Connection using the EpsonNet Setup is available. Contact your network administrator for assistance.

E-12

Confirm the following:

-Entered security key/password is correct

-Index of the security key/password is set to the first number

-IP address, subnet mask, or default gateway setup is correct

Contact your network administrator for assistance.

If you set your product's TCP/IP Setup setting to Manual, check that the default gateway address listed on the network connection report is correct. Also turn on the device that is set as the default gateway.

Make sure other devices on the network are turned on and do the following:

• Make sure the IP address, subnet mask, and default gateway addresses are correct, if you are entering them manually.

• Confirm that the subnet mask and default gateway addresses for other devices are the same.

• Make sure the IP address does not conflict with other devices.

If you still cannot connect to your product, do the following:

• Turn off your router or access point, wait about 10 seconds, and turn it on again.

• Download and install your product software again to reset your network settings.

• If your router or access point uses WEP security with several registered passwords, make sure that the first registered password is set on your product.

Error code and message Solution

E-13

Confirm the following:

-Entered security key/password is correct

-Index of the security key/password is set to the first number

-Connection and network setup of the PC or other device is correct

Contact your network administrator for assistance.

Make sure your router, access point, and/or hub are turned on. Also make sure the TCP/IP setup on your router, access point, and/or hub is not set manually; this may cause your product's network settings to differ from the manually set up devices.

If you still cannot connect to your product, do the following:

• Turn off your router or access point, wait about 10 seconds, and turn it on again.

• Download and install your product software again to reset your network settings.

• If your router or access point uses WEP security with several registered passwords, make sure that the first registered password is set on your product.

Network Environment Messages

Message Solution

The Wi-Fi environment needs to be improved. Turn the wireless router off and then turn it on. If the connection does not improve, see the documentation for the wireless router.

Move your product closer to your router or access point, and remove any obstacles between them. Then turn off your router or access point, wait about 10 seconds, and turn it back on again. If you still cannot connect to your product, check the documentation that came with your router or access point for solutions.

*No more devices can be connected. Disconnect one of the connected devices if you want to add another one.

You can connect up to 8 computers or other devices to your product using a Wi-Fi Direct (Simple AP) connection. If you want to add another device, disconnect an existing connected device first.

The same SSID as Wi-Fi Direct exists in

Change the Wi-Fi Direct SSID. the environment. Change the Wi-Fi Direct SSID if you cannot connect a smart device to the printer.

Parent topic: Printing a Network Connection Report

Configuring Email Server Settings

To use features such as scanning to email or forwarding faxes to email, you need to configure the email server. You can select settings for the email server using the control panel on the product.

Note: These settings can be locked by an administrator. If you cannot access these settings, contact your administrator for assistance.

1. Press the home button, if necessary.

2. Select Settings > General Settings > Network Settings > Advanced > Email Server > Server Settings.

You see a screen like this:

3. Select one of the options shown above, then select the settings you want to use. Contact your internet service provider if necessary to confirm the authentication method for the email server.

4. Select Proceed to save your settings.

5. Select Close to exit.

6. Select Connection Check to verify the connection to the email server.

Parent topic: Wi-Fi or Wired Networking

Related tasks

Scanning to Email Forwarding Received Faxes

Changing or Updating Network Connections

See these sections to change or update how your product connects to a network.

Accessing the Web Config Utility Changing a USB Connection to a Wi-Fi Connection Changing a Wi-Fi Connection to a Wired Network Connection Connecting to a New Wi-Fi Router Disabling Wi-Fi Features

Parent topic: Wi-Fi or Wired Networking

Accessing the Web Config Utility

You can select your product's network settings and confirm its operating status using a web browser. You do this by accessing your product's built-in Web Config utility from a computer or other device that is connected to the same network as your product.

Note: For more information on administration settings, see the Administrator's Guide.

1. Print a network status sheet.

2. Locate the IP address for your product that is listed on the network status sheet.

3. On a computer or other device connected to the same network as your product, open a web browser.

4. Enter your product's IP address into the address bar.

5. On the first visit to the Web Config utility, you will be prompted to set an administrator password. The administrator password is required to access the full capabilities of the Web Config utility.

You see the available Web Config utility options.

Parent topic: Changing or Updating Network Connections

Related tasks

Printing a Network Status Sheet

Changing a USB Connection to a Wi-Fi Connection

If you have already connected your product to your computer using a USB connection, you can change to a Wi-Fi connection.

1. Disconnect the USB cable from your product.

2. Uninstall your product software.

3. Download and install your product software from the Epson website.

Parent topic: Changing or Updating Network Connections

Related concepts

Uninstall Your Product Software

Changing a Wi-Fi Connection to a Wired Network Connection

If you have already connected your product to your computer wirelessly, you can change to a wired network connection if necessary.

1. Disable your product's Wi-Fi features.

2. Connect one end of an Ethernet network cable to the product's LAN port.

3. Connect the other end to any available LAN port on your router or access point.

4. Uninstall your product software.

5. Download and install your product software from the Epson website.

6. Follow the on-screen instructions to install the software.

7. When you see the Select Your Connection screen, select Wired network connection.

8. If you see a Select Setup Option screen, select Set up printer for the first time.

9. Continue following the rest of the on-screen instructions.

Parent topic: Changing or Updating Network Connections

Related tasks

Disabling Wi-Fi Features

Connecting to a New Wi-Fi Router

If you change the wireless router you have been using on your network, you need to update your product's Wi-Fi connection to the new router.

Note: If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each

band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz. See your router documentation for instructions.

1. Do one of the following:

• Windows: Uninstall your product software.

• Mac: Go to the next step.

2. Download and install your product software from the Epson website.

Parent topic: Changing or Updating Network Connections

Related tasks

Uninstalling Product Software - Windows

Disabling Wi-Fi Features

You may need to disable your product's Wi-Fi features if you change your network connection type or need to solve a problem with your network connection.

Note: Before disabling Wi-Fi features, make a note of your product's SSID (network name) and password, and any network settings selected for the Epson Connect services you may use.

1. Press the home button, if necessary.

2. Select the icon.

You see a screen like this:

3. Select Router > Start Setup > Wi-Fi Setup > Others > Disable Wi-Fi.

4. Select Start Setup to disable Wi-Fi.

Parent topic: Changing or Updating Network Connections

Enabling Epson Universal Print Driver (PCL) or PostScript Printing

Before enabling Epson Universal Print Driver (PCL) or PostScript printing on your product, make sure you have installed the software from the Epson website.

To download the Epson Universal Print Driver or PostScript drivers, visit epson.com/support (U.S.),

epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product.

Note: Your product may differ from the images in this guide, but the instructions are the same unless otherwise noted.

Installing the Epson Universal Print Driver - Windows Installing the PostScript (PS3) Printer Software - Windows Installing the PostScript (PS3) Printer Software - Mac Selecting PDL (Page Description Language) Settings Selecting Printer Language and Interface Settings Printing a PCL or PS3 (PostScript) Status Sheet

Installing the Epson Universal Print Driver - Windows

The Epson Universal Print Driver supports multiple printer languages, such as PCL and ESC/P-R, and can be installed on a Windows computer.

Note: Make sure your product is turned on and connected to the same network as your computer before installing the printer software. Depending on your model, not all printer languages may be supported.

1. To download the EPSON Universal Print Driver file, visit epson.com/support (U.S.),

epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product.

2. After downloading the installer file, double-click the downloaded file to install the software.

3. Follow the on-screen instructions until you see this screen:

4. Select Yes: Network connection and click OK.

Note: Select the Set Default of Printer Control Language to PCL6 checkbox if you want to set the default printer language to PCL6. Leave this option deselected to set the printer language to ESC/PR. (You can change this setting later as needed.)

After the software finishes searching for products, you see a screen like this:

5. Do one of the following:

• If you are installing one product, make sure Add EPSON Universal Print Driver is selected and

continue with the next step.

• If you are installing more than one product, select Add found printers and go to step 9.

Note: You can customize and filter your product search results by clicking Display Settings.

6. Open the Select a port to connect a printer menu and select an existing printer port, if necessary. Otherwise, skip this option to create a new port automatically.

7. Select the product you want to install from the Found Printers list.

Note: Deselect the Set as default printer checkbox if you do not want the product to be set as your default printer.

8. Click OK, then skip the remaining steps.

9. If you are installing more than one product, select the products from the Found Printers list and click

Add to Printer Folder.

The selected products appear in the lower section of the screen.

10. Select the checkbox next to the product you want to make your default printer, if necessary.

11. Click OK.

Parent topic: Enabling Epson Universal Print Driver (PCL) or PostScript Printing

Installing the PostScript (PS3) Printer Software - Windows

If you did not install the standard Epson printer software or Epson Universal Print Driver, you need to install the PostScript (PS3) printer software before you can adjust the print settings and print to your network printer.

Note: Make sure your product is turned on and connected to the same network as your computer before installing the printer software.

1. To download the Drivers and Utilities Combo Package - PS3 PostScript file, visit

epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and

select your product.

2. After downloading the installer file, double-click the downloaded file to install the software.

3. Click OK.

4. Click Accept.

5. Click Install.

6. Click Next and follow the on-screen instructions.

Parent topic: Enabling Epson Universal Print Driver (PCL) or PostScript Printing

Installing the PostScript (PS3) Printer Software - Mac

If you did not install the standard Epson printer software, you need to install the PostScript (PS3) printer software before you can adjust the print settings and print to your network printer.

Note: Make sure your product is turned on and connected to the same network as your computer before installing the printer software.

1. To download the Drivers and Utilities Combo Package - PS3 PostScript file, visit

epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and

select your product.

2. After downloading the installer file, double-click the downloaded file to install the software.

3. Double-click EPSON.

4. Click Continue on the next two screens.

5. Click Agree.

6. Click Install.

7. If necessary, enter the administrator password.

8. Click Start and follow the on-screen instructions.

Parent topic: Enabling Epson Universal Print Driver (PCL) or PostScript Printing

Selecting PDL (Page Description Language) Settings

You can select settings for PCL and PostScript printing using the control panel on the product.

Note: These settings can be locked by an administrator. If you cannot access these settings, contact your administrator for assistance.

1. Press the home button, if necessary.

2. Select Settings > General Settings > Printer Settings > PDL Print Configuration .

You see a screen like this:

3. Select one of the options shown above, then select the PDL print configuration options you want to use.

4. When you are finished, press the home button to exit.

PDL Print Configuration Options

Parent topic: Enabling Epson Universal Print Driver (PCL) or PostScript Printing

PDL Print Configuration Options

Select the PDL Print Configuration options you want to use for PCL or PostScript printing.

PDL Print Configuration option

Common Settings

Paper Size Various sizes Sets the default paper size for PCL or PostScript

Paper Type Various paper

Orientation Portrait Sets the default orientation for PCL or PostScript

Quality Draft Sets the quality for PCL or PostScript printing

Ink Save Mode Off Saves ink by reducing print density

Print Order Last Page on

Number of Copies 1 to 999 Selects the number of copies to print

Available settings

types

Landscape

Standard

Top

First Page on Top

Description

printing

Sets the default paper type for PCL or PostScript printing

printing

Starts printing from the first page of a file

Starts printing from the last page of a file

Binding Margin Left Edge Specifies the binding edge for double-sided documents

Top Edge

PDL Print Configuration option

Available settings

Description

Auto Paper Ejection Off Ejects paper automatically when printing is stopped

during a print job

2-Sided Printing Off Selects duplex printing

PCL Menu

Font Source Resident Uses a font preinstalled on the printer

Download Uses a font you have downloaded

Font Number 0 to 65535 Selects the default font number for the default font

source

Pitch 0.44 to 99.99 cpi Selects the default font pitch if the font is scalable and

fixed-pitch (availability depends on font source and number settings)

Height 4.00 to 999.75 pt Selects the default font height if the font is scalable and

proportional (availability depends on font source and number settings)

Symbol Set Various Selects the default symbol set. If the selected font is not

available for the selected symbol set, the font source and number are replaced with IBM-US (the default setting).

Form 5 to 128 lines Sets the number of lines for the selected paper size and

orientation. Changes the line spacing (VMI) stored in the printer. Later changes in page size or orientation cause changes in the Form value based on the stored VMI.

CR Function CR Selects the line feed command when printing with a

CR+LF

driver from a specific operating system

LF Function LF

CR+LF

PDL Print Configuration option

Paper Source Assign 4 Makes the paper source select command compatible

PS Menu

Error Sheet Off Prints a sheet showing the status when errors occur

Coloration Color Selects the color mode for PostScript printing

Binary Off Enable when printing files that contain binary images

PDF Page Size Various sizes Selects the paper size when printing a PDF file. If Auto

Available settings

4K Makes the paper source select command compatible

5S Makes the paper source select command compatible

Mono

Description

with HP LaserJet 4

with HP LaserJet 4000, 5000, and 8000

with HP LaserJet 5S

during PostScript or PDF printing

(available when the product is connected to the network). Allows you to print binary images even if the driver is set to ASCII.

is selected, the paper size is determined based on the size of the first page.

Parent topic: Selecting PDL (Page Description Language) Settings

Selecting Printer Language and Interface Settings

You can select printer language and interface settings using the control panel on the product.

Note: These settings can be locked by an administrator. If you cannot access these settings, contact your administrator for assistance.

1. Press the home button, if necessary.

2. Select Settings > General Settings > Printer Settings > Printing Language.

You see a screen like this:

3. Select the printing language and interface options for your connection type.

4. When you are finished, press the home button to return to the Home screen.

Printing Language and Interface Options

Parent topic: Enabling Epson Universal Print Driver (PCL) or PostScript Printing

Printing Language and Interface Options

Select the printing language and interface options you want to use.

Main Printer Settings menu

Option Available

settings

PC Connection via USB Enable Select whether to allow USB communication with the

Disable

Description

product

Option Available

settings

Description

USB I/F Timeout Setting 0, or 5 to 300

seconds

Printing Language menu

Option Available

settings

USB Auto

Network

Parent topic: Selecting Printer Language and Interface Settings

PCL

PDF

ESC/Page

Specify the length of time before ending USB communication from a computer using the PCL or PostScript driver. This setting is necessary to avoid endless USB communication. If you do not want USB communication to timeout, enter 0.

Description

Select the language for the USB or network interface

Printing a PCL or PS3 (PostScript) Status Sheet

You can print a PCL or PS3 (PostScript) status sheet to confirm the current font information.

1. Press the home button, if necessary.

2. Select Settings > Printer Status/Print > Print Status Sheet.

You see a screen like this:

3. Select PS Font List or PCL Font List.

4. Select Print to print the status sheet.

Parent topic: Enabling Epson Universal Print Driver (PCL) or PostScript Printing

Loading Paper

Before you print, load paper for the type of printing you will do.

Note: Your product may differ from the images in this guide, but the instructions are the same unless otherwise noted.

Loading Paper in the Cassettes and Paper Tray Using the Optional Paper Cassette Lock Paper Loading Capacity Double-sided Printing Capacity Compatible Epson Papers (U.S. and Canada) Compatible Epson Papers (Latin America) Paper or Media Type Settings - Printing Software Selecting the Paper Settings for Each Source - Control Panel Selecting Default Paper Settings - Administrator

Loading Paper in the Cassettes and Paper Tray

You can load paper up to this size in the paper cassettes and paper tray: 13 × 19 inches (330 × 483 mm). The paper tray can accommodate user-defined paper sizes from 2.2 × 5 inches (55 × 127 mm) to 13 × 47.2 inches (330.2 × 1200 mm) for single-sided printing. The paper tray can accommodate user-defined paper sizes from to 5.5 × 7.2 inches (139.7 × 182 mm) to 11.7 × 17 inches (297 × 431.8 mm) for double-sided printing.

You can view instructions on how to load paper in the cassettes or paper tray on the control panel.

1. Select the icon on the LCD screen.

You see this screen:

2. Select Load paper under the How To options.

You see this screen:

3. Select one of the options.

You see a screen like this:

4. Select How To.

You see a screen like this:

5. Select the icon to scroll through the paper loading instructions.

6. If necessary, select the icon and select the size and type of paper you loaded on the LCD screen.

Note: If the Paper Size Auto Detect setting is enabled, your product will automatically detect the size of the paper you loaded. To select a user-defined paper size, disable the Paper Size Auto Detect setting.

Always follow these paper loading guidelines:

• Load only the recommended number of sheets.

• Load the printable side facedown.

• Load letterhead or pre-printed paper top edge first.

• Do not load paper above the arrow mark inside the edge guides.

• Insert and remove paper cassettes slowly.

• Load pre-punched paper with the punched side toward you. Loading pre-punched paper in an

incorrect direction can cause paper jams or smears inside the product. Make sure the Prepunched setting is set to On in the product's paper settings.

• Check the paper package for any additional loading instructions.

Caution: Do not use the following papers; they may cause paper jams, smears on the printout, or damage to the printer.

• Papers that are wavy or damp

• Papers that have not dried after printing on one side

• Papers that are wadded or curled

• Papers that are torn, cut, or folded

• Papers that are too thick or thin

• Preprinted papers printed by other inkjet printers, thermal transfer printers, page printers, or copiers

• Papers that are perforated

• Papers that have stickers

• Papers held together with tape, staples, or paper clips

• Envelopes with adhesive surfaces or windows

Parent topic: Loading Paper

Related references

Paper Loading Capacity Paper Specifications

Using the Optional Paper Cassette Lock

You can use the optional paper cassette lock to keep a paper cassette locked. Make sure you keep the key in a safe place.

You can purchase genuine Epson accessories at epson.com (U.S. sales), epson.ca (Canadian sales), or

epson.com.jm (Caribbean sales). You can also purchase accessories from an Epson authorized reseller.

To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada.

1. Insert the paper cassette lock into the cassette handle.

2. Press the button on the paper cassette lock to pop out the key.

Note: To unlock the paper cassette, insert the key all the way into the lock and pull out the lock.

Parent topic: Loading Paper

Related references

Optional Accessories and Replacement Parts

Paper Loading Capacity

Paper Cassettes

Paper type Loading capacity

Plain paper

Pre-printed paper

Letterhead paper

Colored paper

Recycled paper

Card Stock (25 to 69 lb [91 to 256 g/m2)]

Card Stock 1 (25 to 28 lb [91 to 105 g/m2)]

Card Stock 2 (29 to 36 lb [106 to 135 g/m2)]

Card Stock 3 (37 to 42 lb [136 to 160 g/m2)]

Epson Bright White Premium Paper

550 sheets:

A5 (5.8 × 8.2 inches [148 × 210 mm]), A4 (8.3 × 11.7 inches [210 × 297 mm]), A3 (11.7 × 16.5 inches [297 × 420 mm]), B6 (5 × 7.2 inches [128 × 182 mm]), B5 (7.2 × 10.1 inches [182 × 257 mm]), B4 (13.9 × 9.84 inches [353 × 250 mm])

Letter (8.5 × 11 inches [216 × 279 mm]), Half Letter (5.5 × 8.5 inches [140 × 216 mm]), Legal (8.5 × 14 inches [216 × 356 mm]), Executive (7.25 × 10.5 inches [184 × 267 mm])

Oficio 9 (8.46 × 12.4 inches [215 × 315 mm]), Mexico-Oficio (8.5 × 13.4 inches [216 × 340 mm])

8.5 × 13 inches (216 × 330 mm), 11 × 17 inches (279 × 432 mm), 13 × 19 inches (330 × 483 mm)

User-defined (5.5 × 7.2 inches to 11.7 × 17 inches [139.7 × 182 mm to 297 × 431.8 mm])

500 sheets:

Letter (8.5 × 11 inches [216 × 279 mm]) Epson Multipurpose Plus Paper

Epson Bright White Pro Paper 500 sheets:

A3 (11.7 × 16.5 inches [297 × 420 mm])

Card Stock 4 (43 to 66 lb [161 to 250 g/m2])

Paper Tray

Letter (8.5 × 11 inches [216 × 279 mm])

550 sheets:

Executive (7.25 × 10.5 inches [184 × 267 mm])

Paper type Loading capacity

Plain paper

Pre-printed paper

Letterhead paper

Colored paper

Recycled paper

Card Stock (25 to 69 lb [91 to 256 g/m2)]

Card Stock 1 (25 to 28 lb [91 to 105 g/m2)]

Card Stock 2 (29 to 36 lb [106 to 135 g/m2)]

Card Stock 3 (37 to 42 lb [136 to 160 g/m2)]

Epson Bright White Premium Paper

Epson Multipurpose Plus Paper

150 sheets:

A6 (4.1 × 5.8 inches [105 × 148 mm]), A5 (5.8 × 8.2 inches

[148 × 210 mm]), A4 (8.3 × 11.7 inches [210 × 297 mm]), A3

(11.7 × 16.5 inches [297 × 420 mm]), B6 (5 × 7.2 inches

[128 × 182 mm]), B5 (7.2 × 10.1 inches [182 × 257 mm]), B4

(13.9 × 9.84 inches [353 × 250 mm])

Letter (8.5 × 11 inches [216 × 279 mm]), Half Letter (5.5 × 8.5 inches

[140 × 216 mm]), Legal (8.5 × 14 inches [216 × 356 mm]), Executive

(7.25 × 10.5 inches [184 × 267 mm])

Oficio 9 (8.46 × 12.4 inches [215 × 315 mm]), Mexico-Oficio (8.5 × 13.4

inches [216 × 340 mm])

8.5 × 13 inches (216 × 330 mm), 11 × 17 inches (279 × 432 mm),

12 × 18 inches (305 × 457 mm), 13 × 19 inches (330 × 483 mm)

SRA3 (12.6 × 17.7 inches [320 × 450 mm])

User-defined 1-sided (2.2 × 5 inches to 13 × 47.2 inches [55 × 127 mm

to 330.2 × 1200 mm])

User-defined 2-sided (5.5 × 7.2 inches to 11.7 × 17 inches [139.7 × 182

mm to 297 × 431.8 mm])

150 sheets:

Letter (8.5 × 11 inches [216 × 279 mm])

Epson Bright White Pro Paper 150 sheets:

A3 (11.7 × 16.5 inches [297 × 420 mm])

Letter (8.5 × 11 inches [216 × 279 mm])

Epson Ultra Premium Presentation Paper Matte

20 sheets:

Letter (8.5 × 11 inches [216 × 279 mm])

A4 (8.3 × 11.7 inches [210 × 297 mm])

A3 (11.7 × 16.5 inches [297 × 420 mm])

13 × 19 inches (330 × 483 mm)

Paper type Loading capacity

Epson Premium Presentation Paper Matte

Epson High Quality Ink Jet Paper

Epson Presentation Paper Matte

Card Stock 4 (43 to 66 lb [161 to 250 g/m2])

20 sheets:

A4 (8.3 × 11.7 inches [210 × 297 mm])

A3 (11.7 × 16.5 inches [297 × 420 mm])

13 × 19 inches (330 × 483 mm)

8 × 10 inches (203 × 254 mm)

50 sheets:

A3 (11.7 × 16.5 inches [297 × 420 mm])

13 × 19 inches (330 × 483 mm)

100 sheets:

Letter (8.5 × 11 inches [216 × 279 mm])

A4 (8.3 × 11.7 inches [210 × 297 mm])

30 sheets:

A6 (4.1 × 5.8 inches [105 × 148 mm]), A5 (5.8 × 8.2 inches

[148 × 210 mm]), A4 (8.3 × 11.7 inches [210 × 297 mm]), A3

(11.7 × 16.5 inches [297 × 420 mm]), B6 (5 × 7.2 inches

[128 × 182 mm]), B5 (7.2 × 10.1 inches [182 × 257 mm]), B4

(13.9 × 9.84 inches [353 × 250 mm]), Letter (8.5 × 11 inches

[216 × 279 mm]), Half Letter (5.5 × 8.5 inches [140 × 216 mm]), Legal

(8.5 × 14 inches [216 × 356 mm]), 8.5 × 13 inches (216 × 330 mm),

11 × 17 inches (279 × 432 mm), 12 × 18 inches (305 × 457 mm), SRA3

(12.6 × 17.7 inches [320 × 450 mm]), 13 × 19 inches (330 × 483 mm),

Oficio 9 (8.46 × 12.4 inches [215 × 315 mm]), Mexico-Oficio (8.5 × 13.4

inches [216 × 340 mm])

User-defined 1-sided (2.2 × 5 inches to 13 × 47.2 inches [55 × 127 mm

to 330.2 × 1200 mm]), User-defined 2-sided (5.5 × 7.2 inches to 11.7 ×

17 inches [139.7 × 182 mm to 297 × 431.8 mm])

150 sheets:

Executive (7.25 × 10.5 inches [184 × 267 mm])

Paper type Loading capacity

Card Stock 5 (67 to 90 lb [251 to 350 g/m2])

Envelopes 10

Parent topic: Loading Paper

30 sheets:

A6 (4.1 × 5.8 inches [105 × 148 mm]), A5 (5.8 × 8.2 inches

[148 × 210 mm]), A4 (8.3 × 11.7 inches [210 × 297 mm]), A3

(11.7 × 16.5 inches [297 × 420 mm]), B6 (5 × 7.2 inches

[128 × 182 mm]), B5 (7.2 × 10.1 inches [182 × 257 mm]), B4

(13.9 × 9.84 inches [353 × 250 mm])

Letter (8.5 × 11 inches [216 × 279 mm]), Half Letter (5.5 × 8.5 inches

[140 × 216 mm]), Executive (7.25 × 10.5 inches [184 × 267 mm]), Legal

(8.5 × 14 inches [216 × 356 mm])

Oficio 9 (8.46 × 12.4 inches [215 × 315 mm]), Mexico-Oficio (8.5 × 13.4

inches [216 × 340 mm]), 8.5 × 13 inches (216 × 330 mm), 11 × 17

inches (279 × 432 mm), 12 × 18 inches (305 × 457 mm), SRA3 (12.6 ×

17.7 inches [320 × 450 mm]), 13 × 19 inches (330 × 483 mm)

User-defined 1-sided (2.2 × 5 inches to 13 × 47.2 inches [55 × 127 mm

to 330.2 × 1200 mm]), User-defined 2-sided (5.5 × 7.2 inches to 11.7 ×

17 inches [139.7 × 182 mm to 297 × 431.8 mm])

Double-sided Printing Capacity

Paper type Auto duplex (paper cassettes)

Plain paper (17 to 24 lb [64 to 90 g/m2])

550 sheets:

A5 (5.8 × 8.2 inches [148 × 210 mm])

A4 (8.3 × 11.7 inches [210 × 297 mm])

A3 (11.7 × 16.5 inches [297 × 420 mm])

B5 (7.2 × 10.1 inches [182 × 257 mm])

B4 (13.9 × 9.84 inches [353 × 250 mm])

Half Letter (5.5 × 8.5 inches [140 × 216 mm])

Executive (7.25 × 10.5 inches [184 × 267 mm])

Oficio 9 (8.46 × 12.4 inches [215 × 315 mm])

Letter (8.5 × 11 inches [216 × 279 mm])

8.5 × 13 inches (216 × 330 mm)

Mexico-Oficio (8.5 × 13.4 inches [216 × 340 mm])

Legal (8.5 × 14 inches [216 × 356 mm])

11 × 17 inches (279 × 432 mm)

User-defined (5.5 × 7.2 inches to 11.7 × 17 inches [139.7 × 182 mm to 297 × 431.8 mm])

Paper type Auto duplex (paper cassettes)

Plain paper 1 (16 to 20 lb [60 to 75 g/m2])

Plain paper 2 (21 to 24 lb [76 to 90 g/m2])

Pre-printed paper

Letterhead paper

Colored paper

Recycled paper

Card Stock (25 to 69 lb [91 to 256 g/m2)]

Card Stock 1 (25 to 28 lb [91 to 105 g/m2)]

Card Stock 2 (29 to 36 lb [106 to 135 g/m2)]

Card Stock 3 (37 to 42 lb [136 to 160 g/m2)]

Epson Bright White Pro Paper

550 sheets:

A4 (8.3 × 11.7 inches [210 × 297 mm])

A3 (11.7 × 16.5 inches [297 × 420 mm])

B5 (7.2 × 10.1 inches [182 × 257 mm])

B4 (13.9 × 9.84 inches [353 × 250 mm])

Half Letter (5.5 × 8.5 inches [140 × 216 mm])

Executive (7.25 × 10.5 inches [184 × 267 mm])

Oficio 9 (8.46 × 12.4 inches [215 × 315 mm])

Letter (8.5 × 11 inches [216 × 279 mm])

8.5 × 13 inches (216 × 330 mm)

Mexico-Oficio (8.5 × 13.4 inches [216 × 340 mm])

Legal (8.5 × 14 inches [216 × 356 mm])

11 × 17 inches (279 × 432 mm)

User-defined (5.5 × 7.2 inches to 11.7 × 17 inches [139.7 × 182 mm to 297 × 431.8 mm])

500 sheets:

A3 (11.7 × 16.5 inches [297 × 420 mm])

Letter (8.5 × 11 inches [216 × 279 mm])

Epson Bright White Premium Paper

500 sheets:

Letter (8.5 × 11 inches [216 × 279 mm]) Epson Multipurpose Plus Paper

Card Stock 4 (43 to 66 lb [161 to 250 g/m2])

550 sheets:

Executive (7.25 × 10.5 inches [184 × 267 mm])

Parent topic: Loading Paper

Related tasks

Selecting Double-sided Printing Settings - Windows Selecting Double-sided Printing Settings - Mac

Compatible Epson Papers (U.S. and Canada)

You can purchase genuine Epson ink and paper at epson.com (U.S. sales) or epson.ca (Canadian sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada.

Paper Type Size Part number Sheet count

Epson Bright White Pro Paper Letter (8.5 × 11 inches

[216 × 279 mm])

Epson Bright White Premium Paper

Epson Multipurpose Plus Paper Letter (8.5 × 11 inches

Epson High Quality Ink Jet Paper Letter (8.5 × 11 inches

Epson Presentation Paper Matte 13 × 19 inches

Epson Premium Presentation Paper Matte

Letter (8.5 × 11 inches [216 × 279 mm])

[216 × 279 mm])

A4 (8.3 × 11.7 inches [210 × 297 mm])

(330 × 483 mm)

Letter (8.5 × 11 inches [216 × 279 mm])

8 × 10 inches (203 × 254 mm) S041467 50

Letter (8.5 × 11 inches [216 × 279 mm])

13 × 19 inches (330 × 483 mm)

S041586 500

S450218-4 500

S450217-4 500

S041111 100

S041117 100

S041069-L 100

S041062 100

S041257

S042180

S041263 50

100

Epson Ultra Premium Presentation Paper Matte

A3 (11.7 × 16.5 inches [297 × 420 mm])

13 × 19 inches (330 × 483 mm)

S041260 50

S041343 50

S041339

S041605

100

Parent topic: Loading Paper

Compatible Epson Papers (Latin America)

You can purchase genuine Epson ink and paper from an Epson authorized reseller. To find the nearest reseller, visit latin.epson.com or call your nearest Epson sales office.

Paper Type Size Part number Sheet count

Epson Bright White Pro Paper Letter (8.5 × 11 inches

[216 × 279 mm])

Epson High Quality Ink Jet Paper Letter (8.5 × 11 inches

[216 × 279 mm])

A4 (8.3 × 11.7 inches [210 × 297 mm])

Epson Presentation Paper Matte 13 × 19 inches

(330 × 483 mm)

Epson Premium Presentation Paper Matte

Epson Ultra Premium Presentation Paper Matte

Parent topic: Loading Paper

Letter (8.5 × 11 inches [216 × 279 mm])

13 × 19 inches (330 × 483 mm)

A3 (11.7 × 16.5 inches [297 × 420 mm])

13 × 19 inches (330 × 483 mm)

Paper or Media Type Settings - Printing Software

S041586 500

S041111 100

S041117 100

S041069-L 100

S041257-ML 50

S041263 50

S041260 50

S041339

S041605

100

For this paper Select this paper Type or Media Type setting

Plain paper

Epson Bright White Pro Paper

Epson Bright White Premium Paper

Epson Multipurpose Plus Paper

100

Plain Paper 1

Plain Paper 2

Epson WF-C20600, WF-C20750, WF-C21000, WF-M21000 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Product Basics

Product Parts Locations

Product Parts - Front and Inside

Product Parts - Back

Optional Accessories and Replacement Parts

Using the Control Panel

Control Panel Buttons and Lights

Status Icon Information

Selecting the Date and Time

Selecting Your Country or Region

Setting a Password and Locking the Control Panel

Entering Characters on the LCD Screen

Using Presets

Setting User Feature Restrictions (Access Control)

Changing LCD Screen Language

Adjusting Control Panel Sounds

Adjusting the Screen Brightness

Turning Off the Operation Time Out Setting

Preventing PC Connection via USB

Checking the Print Counter

Checking for Software Updates

Using Power Saving Settings

Changing the Sleep Timer Settings

Changing the Power Off Timer Settings

Epson Connect Solutions for Smartphones, Tablets, and More

Setting Up Epson Connect Services

Using Epson Email Print

Using the Epson iPrint Mobile App

Using Epson Remote Print

Using Epson Scan to Cloud

Android Printing Using the Epson Print Enabler

Using Fire OS Printing

Using the Mopria Print Service

Using Windows 10 Mobile Printing

Using Epson Print and Scan App with Windows Tablets

Wi-Fi or Wired Networking

Network Security Recommendations

Wi-Fi Infrastructure Mode Setup

Selecting Wireless Network Settings from the Control Panel

Wi-Fi Direct Mode Setup

Enabling Wi-Fi Direct Mode

Wi-Fi Protected Setup (WPS)

Using WPS to Connect to a Network

Printing a Network Status Sheet

Printing a Network Connection Report

Network Connection Report Codes and Messages

Configuring Email Server Settings

Changing or Updating Network Connections

Accessing the Web Config Utility

Changing a USB Connection to a Wi-Fi Connection

Changing a Wi-Fi Connection to a Wired Network Connection

Connecting to a New Wi-Fi Router

Disabling Wi-Fi Features

Enabling Epson Universal Print Driver (PCL) or PostScript Printing

Installing the Epson Universal Print Driver - Windows

Installing the PostScript (PS3) Printer Software - Windows

Installing the PostScript (PS3) Printer Software - Mac

Selecting PDL (Page Description Language) Settings

PDL Print Configuration Options

Selecting Printer Language and Interface Settings

Printing Language and Interface Options

Printing a PCL or PS3 (PostScript) Status Sheet

Loading Paper

Loading Paper in the Cassettes and Paper Tray

Using the Optional Paper Cassette Lock

Paper Loading Capacity

Double-sided Printing Capacity

Compatible Epson Papers (U.S. and Canada)

Compatible Epson Papers (Latin America)

Paper or Media Type Settings - Printing Software