Danby DWM12C1WDB6 Owner’s Manual

WASHING MACHINE

Owner’s Manual............................1 - 10

OWNER’S MANUAL MANUEL DU PROPRIÉTAIRE MANUAL DEL PROPIETARIO

MACHINE À LAVER

Manuel du propriétaire.................11 - 20

LAVADORA DE ROPA

Manual del propietario.................21 - 30

MODEL • MODÈLE • MODELO

DWM12C1WDB

www.Danby.com

DANBY PRODUCTS LIMITED, ONTARIO, CANADA N1H 6Z9

DANBY PRODUCTS INC., FINDLAY, OHIO, USA 45840

2020.09.25

Welcome to the Danby family.

We are proud of our quality products and we believe in dependable service. We suggest that you read this owner’s manual before plugging in your new appliance as it contains important operation information, safety information, troubleshooting, and maintenance tips to ensure the reliability and longevity of your appliance.

You are entitled to the warranty coverage as described in the owner’s manual provided with your new appliance.

1. Please write down your appliance information below. You must keep the original proof of purchase receipt to validate and receive warranty services.

2. Register your product online and receive a FREE 2 MONTH WARRANTY EXTENSION after ﬁ lling out a product survey, at www.danby.com/support/product-registration/

Model Number: ____________________________________________________

Serial Number: ____________________________________________________

Date of Purchase: __________________________________________________

Need Help?

1. Read your Owner’s Manual for installation help, troubleshooting, and maintenance assistance.

2. Visit www.Danby.com to access self-service tools, FAQs and much more by searching your model number in the search bar.

3. For the Quickest Customer Service, please ﬁ ll out the web form at www.danby.com/ support. Your submission will go directly to an expert on your particular appliance. Our average response times are between 20 minutes and 2 hours, during EST business hours.

4. Call 1-800-263-2629 - please note that during peak hours, hold times can exceed one hour.

Important Safety Information

READ AND FOLLOW ALL SAFETY INSTRUCTIONS

SAFETY INSTRUCTIONS

WARNING: To reduce the risk of ﬁ re, electric shock

or injury to persons when using this appliance, follow basic safety precautions, including the following:

• Do not wash articles that have been previously cleaned in, washed in, soaked in or spotted with gasoline, dry-cleaning solvents or other ﬂ ammable or explosive substances as they give off vapors that could ignite or explode.

• Do not add gasoline, dry-cleaning solvents or other ﬂ ammable or explosive substances to the wash water as they give off vapors that could ignite or explode.

• Under certain conditions, hydrogen gas may be produced in a hot water system that has not been used for 2 weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a period, turn on all hot water faucets and let the water ﬂ ow for several minutes before using the washing machine. This will release any accumulated hydrogen gas. Do not smoke or use an open ﬂ ame during this process.

• Do not reach into the appliance if the tub or agitator is moving.

• Do not install or store this appliance where it will be exposed to the weather.

• Do not tamper with the controls.

• Do not repair or replace any part of the appliance or attempt any servicing unless speciﬁ cally recommended in the user maintenance instructions or in published user repair instructions that you understand and have the skills to carry out.

• Do not operate the appliance when the water pressure is lower than 14 PSI or higher than 70 PSI to avoid damage to the inlet system.

GROUNDING INSTRUCTIONS

This appliance must be grounded. Grounding reduces the risk of electrical shock by providing an escape wire for the electrical current.

This appliance has a cord that has a grounding wire with a 3-prong plug. The power cord must be plugged into an outlet that is properly grounded. If the outlet is a 2-prong wall outlet, it must be replaced with a properly grounded 3-prong wall outlet. The serial rating plate indicates the voltage and frequency the appliance is designed for.

WARNING - Improper use of the grounding plug can result in a risk of electric shock. Consult a qualiﬁ ed electrician or service agent if the grounding instructions are not completely understood, or if doubt exists as to whether the appliance is properly grounded.

Do not connect your appliance to extension cords or together with another appliance in the same wall outlet. Do not splice the power cord.

Do not under any circumstances cut or remove the third ground prong from the power cord. Do not use extension cords or ungrounded (two prongs) adapters.

If the power supply cord is damaged, it must be replaced by the manufacturer, its service agent or similar qualiﬁ ed person in order to avoid hazard.

Any questions concerning power or grounding should be directed toward a certiﬁ ed electrician.

DANGER: Risk of child entrapment. Children must be supervised around this appliance. Ensure that the lid is removed before discarding this appliance.

This appliance is not intended for use by persons (including children) whose physical, sensory or mental capabilities may be different or reduced, or who lack experience or knowledge, unless such persons receive supervision or training to operate the appliance by a person responsible for their safety.

SAVE THESE INSTRUCTIONS!

INSTALLATION INSTRUCTIONS

LOCATION

• Two people should be used when moving the appliance.

• Remove interior and exterior packaging prior to installation. Remove the packing box and list the washer up and away from the foam base cushion. Remove the accessories and the protective foam from the inside of the cabinet. Ensure that you do not throw away the noise proof plate on the top of the packaging.

• Wipe the outside of the appliance with a soft, dry cloth and the inside with a lukewarm wet cloth. Do not spray the appliance with water.

• Place the appliance on a level ﬂ oor that is strong enough to support it when it is fully loaded, in a room that has convenient access to a water supply and drain, has low moisture and humidity and does not freeze in winter.

• Do not place the appliance on carpeted ﬂ ooring as this can block the lower ventilation openings.

• Keep the appliance away from heat sources and out of direct sunlight. Excessive heat or sunlight can deform or discolour the appliance.

FEATURES

1. Lid

2. Control panel

3. Water inlet

4. Drain hose

5. Power cord

6. Water pump ﬁ lter

7. Rollers

• This appliance is intended for household use only. It is not designed for outside installation, including anywhere that is not temperature controlled such as garages, porches, vehicles, etc, because water lines may freeze.

DIMENSIONS

The dimensions of this appliance are 60.1 cm (23.7 inches) wide, 63 cm (24.8 inches) deep, 100 cm (39.4 inches) tall with the lid closed and 143 cm (56.3 inches) tall with the lid open.

This appliance requires at least 2.5 cm (1 inch) of space on both sides, 15.2 cm (6 inches) of space at the back, 5 cm (2 inches) of space at the front and at least 61 cm (24 inches) of space above to allow room for the lid to open.

LEVELING INSTRUCTIONS

It is important that the appliance is level to help avoid unbalanced loads and excessive noise.

The leveling foot is located on the front right side of the appliance. There is a solid foot on the front left side of the appliance and there are two rollers on the back.

1. Turn the leveling foot counter-clockwise until the top of the foot is touching the bottom of the cabinet.

2. Slowly turn the leveling foot clockwise until the appliance is level.

INSTALLATION INSTRUCTIONS

ACCESSORIES AND PREPARATION

You will need the following tools to install the washer:

• Wrench

• Pliers

• Screwdriver

Ensure that all provided accessories are present and accounted for:

1. Two water supply hoses

2. One quick connect adapter

3. One noise proof plate

4. Two screws

WATER SUPPLY

The water supply faucet must ﬁ t standard 3/4” (19.05 mm) female garden hose couplings. Do not use slip-on or clamp-on connections as the water pressure may cause them to leak.

Tighten all connections by hand until they are snug and then tighten them another quarter turn with a wrench to ensure they are secure.

Check all connections for leaks before using the appliance. If leaks are detected, it may be necessary to add a rubber washer or Teﬂ on tape to the connection.

Ensure that the hot water faucet is connected to the hot water intake and that the cold water faucet is connected to the cold water intake on the back of the appliance.

Using the quick connect assembly

NOISE PROOF PLATE INSTALLATION

The noise proof plate will help to mufﬂ e excessive noise from the appliance during agitation. Follow the steps below to install the noise proof plate.

1. Remove the noise proof plate from the packaging. It will be shipped on top of the appliance at the top of the box.

2. Slide the noise proof plate into the channel in the base of the appliance and secure with the provided screw.

The quick connect assembly can be used to connect the appliance to a kitchen or bathroom faucet to provide water to the appliance.

A breakdown of the quick connect assembly is below.

1. Quick connect assembly

2. Rubber washer

3. Faucet adapter

4. White locking collar

5. Water inlet hose

INSTALLATION INSTRUCTIONS

Connecting the quick connect to the water supply

Remove the aerator from the faucet before attaching the faucet adapter.

Pull down on the locking collar and pull up on the faucet adapter to remove the adapter from the assembly and then install the adapter on the faucet.

DRAIN HOSE INSTALLATION

The drain hose will arrive pre-attached to the appliance. During operation of the appliance, the drain hose should be directed toward a sink or drain to catch the discarded water as it exits the appliance.

When running the drain hose to a drain, ensure that there are no bends in the hose as this can cause a blockage and impede the drain function.

The drain hose can be directed upward toward a sink or bucket but ensure that the hose does not rise more than 100 cm (39 in) from the ground as this can impact the drain function.

Turn on the faucet to check for leaks at the connection before continuing. If leaks are present, it may be necessary to wrap the faucet adapter or the faucet with Teﬂ on tape before connecting the adapter to the faucet.

Pull down on the locking collar and push the quick connect assembly onto the bottom of the faucet adapter. Release the locking collar to attach the quick connect to the faucet.

Attach one end of the water inlet hose to the quick connect assembly. Place the other end of the hose in the sink and turn on the water supply to clear the hose of any dust. When the water runs clear, turn off the water supply and connect the hose to the water inlet connection on the top of the appliance.

DETERGENT

This appliance is designed for high efﬁ ciency powder detergent. It is recommended to use 1/4 to 1/2 of the amount of detergent recommended by the detergent manufacturer. Remember to reduce the amount of detergent if the load is small or lightly soiled or if the water supply is very soft water.

Detergent can be placed directly into the washer tub. Do not pour liquid bleach directly onto the wash load as this can damage fabric.

OPERATING INSTRUCTIONS

CONTROL PANEL

1. Procedure button: Press to select the steps included in the wash cycle. The light will illuminate to show which steps are active. Normally all steps are included and all lights will be on: soak, wash, rinse and spin.

2. Display panel: The display will show the estimated minutes remaining in the current cycle. If delay start is set, the display will count down the time until the cycle begins and then change to showing the remaining minutes in the cycle once the program begins.

3. Delay start button: Press to set the desired time before the wash program begins.

4. Load size button: Press to set the wash load size. This setting will decide the water level. The light will illuminate to show which level is active.

5. Temperature button: Press to set the water temperature. The light will illuminate to show which temperature setting is active. Note that the temperature is for the wash cycle only. All rinse cycles are completed with cold water.

6. Control lock: Press and hold the temperature button and the program button at the same time for 3 seconds to set the control panel lock. Buttons on the control panel cannot be pressed while the lock is active. Press and hold the temperature button and the program button at the same time for 3 seconds to clear the control panel lock.

7. Program button: Press to select the desired wash program, normal, heavy, delicate, quick, bulky or spin only. The light will illuminate to show which program is active.

8. Extra rinse button: Press to add an extra rinse cycle to the wash program.

9. Start/Pause button: Press to start a chose wash program. Press during operation to pause a wash cycle while it is running. Press again to continue the cycle.

10. Power button: Press this button to turn the appliance on or off.

PROCEDURE

HOT

WARM

COLD

LIGHT FLASH

NORMAL

HEAVY

DELICATE

QUICK

BULKY

SPIN ONLY

START/PAUSE

ON/OFF

SOAK

WASH

RINSE

SPIN

DELAY (HR)

TIME (MIN)

DELAY

PROCEDURE

4 5

LOAD SIZE TEMP PROGRAMDELAY

CONTROL LOCK

EXTRA RINSE

OPERATING INSTRUCTIONS

PROGRAM SELECTION

Use the instructions below to choose the desired program.

1. Press the power button to turn the appliance on.

2. Sort laundry before placing in the washer. Ensure all loose objects such as coins and keys are removed from pockets. Sort laundry by fabric type, soil level, colour and load size as needed.

3. Load the washer by dropping items loosely into the tub. Do not pack items tightly. Do not overload the tub as this can cause excess wear and reduce washing efﬁ ciency.

4. Add detergent as desired.

5. Use the program button to choose the desired wash program.

FUNCTION INSTRUCTION

Prior to starting a new program, check the following:

• The drain hose is in the correct position.

• There are no leaks in the inlet hose when the faucet is turned on.

• The power cord is properly plugged into a three prong grounded outlet.

• All coins and loose items have been removed from clothing.

• Place clothing into the washing machine. Drop items loosely into the tub. Do not pack items tightly. Items must be able to move freely through the wash water for best cleaning results.

6. Use the water level button to choose the desired water level.

7. Use the procedure button to choose which steps should be included in the wash program. Leave all steps included to allow the wash program to perform all four steps of the program.

8. Use the temperature button to choose the desired water temperature. Note that the temperature is for the wash cycle only. All rinse cycles are completed with cold water.

9. If desired, use the delay start button to set the amount of time to delay the start of the wash program. The display will change from minutes to hours. Each press of the delay button will add 1 hour to the time, to a maximum of 24 hours.

10. If desired, use the extra rinse button to add an extra rinse cycle to the wash program.

11. Press the start/pause button to begin the wash program. When the program begins, the estimated time remaining will count down on the display. If delay start is set, the display will count down to the beginning of the cycle and then change to count down the wash program time once the cycle starts.

• Follow the instructions to set the desired wash program.

• Normal is the recommended cycle to wash a full load of normally soiled cotton or linen clothing.

• Close the door and press the start/pause button to begin the desired program.

• A wash program can be paused once it is in operation by pressing the start/pause button. When pausing a wash program, wait until the tub has completely stopped moving before opening the door.

• The appliance will not operate if the door is open.

• When a program is ﬁ nished, an alarm will sound.

CARE & MAINTENANCE

CLEANING

Before performing any cleaning or maintenance, ensure that the water inlet hose has been disconnected and that the power cord has been unplugged.

Clean the outside of the appliance with a warm, damp cloth. Avoid using detergents or chemicals as this can damage or discolor the cabinet.

LINT FILTER

The lint ﬁ lter is on the interior of the wash tub and should be cleaned approximately every 10 cycles. Remove the lint ﬁ lter from the tub, open it and remove any lint that has accumulated. It can be rinsed under cold water but do not use detergents or chemicals. Ensure that the lint ﬁ lter is replaced in the

appliance before beginning a new program.

PUMP FILTER

VINEGAR RINSE

A rinse of vinegar and water can be run through the washing machine to remove any stains on the inner tub or any lingering odors.

Place 1/2 cup of vinegar in the washing machine and choose the highest water level. Allow the appliance to run a full wash program with no laundry to remove stains and odors.

ERROR CODES

E1 - No water ﬂ ow

• Check that the water source is turned on.

• Check the water pressure.

• Check that the water inlet ﬁ lter screen is clean.

• Check that the drain hose is installed correctly.

E2 - Water will not drain

• Check if the drain is clogged.

• The drain motor may not be operating correctly.

E3 - Lid is open

The pump ﬁ lter is on the back of the appliance and should be cleaned once a month. Remove the ﬁ lter from the rear of the appliance and rinse it under cold water. Ensure the pump ﬁ lter is replaced in the appliance before beginning a new program.

WATER INLET

The water inlet may require periodic cleaning to remove debris or hard water build up. Ensure the water inlet hose has been disconnected from the appliance. Remove the ﬁ lter screen from the inlet valve and remove any debris or hard water build up. The ﬁ lter screen can be rinsed under cold water to remove any build up. Ensure that the ﬁ lter screen is replaced in the water inlet valve before reattaching the water inlet hose.

• Ensure that the lid is completely closed.

E4 - Unbalanced load

• Ensure that the load is balanced inside the tub.

TROUBLESHOOTING

PROBLEM POSSIBLE CAUSE

Washer does not operate • Not plugged in.

• The circuit breaker tripped or a blown fuse.

• The lid is not closed.

• The water source is not turned on.

No water or insufﬁ cient water supply • The water source is not turned on.

• The water inlet hose is bent.

• The ﬁ lter screen in the water inlet is clogged.

The washing machine does not drain • The drain hose is bent.

• There is a problem with the drain pump.

Washing machine vibrates or is too noisy • The washer is not level.

• The washing machine is touching another object.

• The laundry load is not balanced.

Washing machine does not spin • The lid is not closed.

• The washer is not level.

Water ﬁ lling and draining at the same time

Cabinet leaking from bottom • Tub is overloaded

• Ensure drain hose is elevated 0.7 m to 1.2 m off the ﬂ oor; if the drain hose is too low it can cause water to siphon out of the appliance as it ﬁ lls

• Water level is too high for the amount of washing

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