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BlackBerry Torch 9810 Smartphone
Version: 7.1
User Guide
Published: 2012-05-17
SWD-20120517101117164
Contents |
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Quick Help ................................................................................................................................................... |
9 |
Getting started: Your smartphone ................................................................................................................. |
9 |
Popular topics ............................................................................................................................................ |
26 |
Popular tips ................................................................................................................................................ |
31 |
Common troubleshooting ........................................................................................................................... |
40 |
Tips and shortcuts ...................................................................................................................................... |
45 |
Tips: Doing things quickly ........................................................................................................................... |
45 |
Tips: Extending battery life .......................................................................................................................... |
46 |
Tips: Finding apps ...................................................................................................................................... |
47 |
Tips: Freeing space for your music, pictures, videos, and files ..................................................................... |
48 |
Tips: Freeing space to optimize your smartphone's performance ................................................................. |
49 |
Tips: Updating your software ...................................................................................................................... |
50 |
Tips: Keeping your information safe ............................................................................................................ |
50 |
Tips: Managing indicators ........................................................................................................................... |
51 |
Shortcuts: Phone ........................................................................................................................................ |
52 |
Shortcuts: Messages .................................................................................................................................. |
53 |
Shortcuts: Files and attachments ................................................................................................................ |
54 |
Shortcuts: Typing with the physical keyboard .............................................................................................. |
55 |
Shortcuts: Typing with the touch screen keyboard ...................................................................................... |
56 |
Shortcuts: Media ........................................................................................................................................ |
57 |
Shortcuts: Browser ..................................................................................................................................... |
59 |
Shortcuts: Search ....................................................................................................................................... |
60 |
Shortcuts: Maps ......................................................................................................................................... |
61 |
Shortcuts: Calendar .................................................................................................................................... |
61 |
Troubleshooting: Shortcuts ......................................................................................................................... |
62 |
Phone ........................................................................................................................................................ |
63 |
How to: Phone ............................................................................................................................................ |
63 |
Troubleshooting: Phone .............................................................................................................................. |
82 |
Voice commands ........................................................................................................................................ |
86 |
How to: Voice commands ........................................................................................................................... |
86 |
Troubleshooting: Voice commands ............................................................................................................. |
88 |
Messages ................................................................................................................................................... |
90 |
How to: Messages application .................................................................................................................... |
90 |
Tips: Messages application ....................................................................................................................... |
126 |
Troubleshooting: Messages application .................................................................................................... |
129 |
Files and attachments .............................................................................................................................. |
135 |
How to: Files ............................................................................................................................................ |
135 |
Troubleshooting: Files .............................................................................................................................. |
142 |
Media ...................................................................................................................................................... |
143 |
How to: Media .......................................................................................................................................... |
143 |
Troubleshooting: Media ............................................................................................................................ |
160 |
Ring tones, sounds, and alerts .................................................................................................................. |
163 |
How to: Ring tones, sounds, and alerts ...................................................................................................... |
163 |
Troubleshooting: Ring tones, sounds, and alerts ....................................................................................... |
167 |
Browser ................................................................................................................................................... |
168 |
How to: Browser ....................................................................................................................................... |
168 |
Troubleshooting: Browser ......................................................................................................................... |
181 |
Calendar .................................................................................................................................................. |
183 |
How to: Calendar ...................................................................................................................................... |
183 |
Troubleshooting: Calendar ....................................................................................................................... |
192 |
Contacts .................................................................................................................................................. |
194 |
How to: Contacts ...................................................................................................................................... |
194 |
Troubleshooting: Contacts ........................................................................................................................ |
204 |
Clock ....................................................................................................................................................... |
205 |
How to: Clock ........................................................................................................................................... |
205 |
Troubleshooting: Clock ............................................................................................................................. |
209 |
Tasks and memos .................................................................................................................................... |
210 |
Create a task or memo .............................................................................................................................. |
210 |
Send a task or memo ................................................................................................................................ |
210 |
Change or delete a task or memo .............................................................................................................. |
210 |
Change the status of a task ....................................................................................................................... |
211 |
Hide completed tasks ............................................................................................................................... |
211 |
Show tasks in the calendar ....................................................................................................................... |
211 |
Synchronizing tasks and memos ............................................................................................................... |
212 |
About categories ...................................................................................................................................... |
214 |
Categorize a contact, task, or memo ......................................................................................................... |
214 |
Create a category for contacts, tasks, or memos ....................................................................................... |
214 |
Turn off the prompt that appears before you delete items .......................................................................... |
215 |
Typing ...................................................................................................................................................... |
216 |
How to: Typing ......................................................................................................................................... |
216 |
Troubleshooting: Typing ........................................................................................................................... |
225 |
Keyboard ................................................................................................................................................. |
227 |
How to: Keyboard ..................................................................................................................................... |
227 |
Language ................................................................................................................................................. |
231 |
How to: Language .................................................................................................................................... |
231 |
Troubleshooting: Language ...................................................................................................................... |
233 |
Screen display .......................................................................................................................................... |
234 |
How to: Screen display ............................................................................................................................. |
234 |
Troubleshooting: Screen display ............................................................................................................... |
238 |
GPS technology ........................................................................................................................................ |
240 |
How to: GPS technology ........................................................................................................................... |
240 |
Troubleshooting: GPS technology ............................................................................................................. |
242 |
Compass .................................................................................................................................................. |
243 |
How to: Compass ..................................................................................................................................... |
243 |
Maps ....................................................................................................................................................... |
246 |
How to: Maps ........................................................................................................................................... |
246 |
Personalize: Maps .................................................................................................................................... |
250 |
Troubleshooting: Maps ............................................................................................................................. |
252 |
Applications ............................................................................................................................................. |
253 |
How to: Applications ................................................................................................................................ |
253 |
Troubleshooting: Applications .................................................................................................................. |
255 |
BlackBerry ID ........................................................................................................................................... |
259 |
How to: BlackBerry ID .............................................................................................................................. |
259 |
BlackBerry Device Software ...................................................................................................................... |
261 |
How to: BlackBerry Device Software ......................................................................................................... |
261 |
Troubleshooting: BlackBerry Device Software ........................................................................................... |
263 |
Manage Connections ................................................................................................................................ |
265 |
Mobile network ........................................................................................................................................ |
265 |
Wi-Fi technology ....................................................................................................................................... |
272 |
Mobile Hotspot mode ............................................................................................................................... |
282 |
How to: Mobile Hotspot mode ................................................................................................................... |
282 |
Troubleshooting: Mobile Hotspot mode .................................................................................................... |
285 |
Bluetooth technology ............................................................................................................................... |
286 |
How to: Bluetooth technology ................................................................................................................... |
286 |
Troubleshooting: Bluetooth technology ..................................................................................................... |
294 |
Media server ............................................................................................................................................ |
297 |
How to: Media server ................................................................................................................................ |
297 |
Smart accessories .................................................................................................................................... |
299 |
About the Smart Accessories application .................................................................................................. |
299 |
Set up a new dock .................................................................................................................................... |
299 |
Change a dock profile ............................................................................................................................... |
300 |
Delete a saved dock profile ....................................................................................................................... |
300 |
Power and battery .................................................................................................................................... |
301 |
How to: Power and battery ........................................................................................................................ |
301 |
Storage space and media cards ................................................................................................................ |
304 |
How to: Storage space and media cards ................................................................................................... |
304 |
Troubleshooting: Storage space and media cards ..................................................................................... |
308 |
Search ..................................................................................................................................................... |
310 |
How to: Search ......................................................................................................................................... |
310 |
Troubleshooting: Search ........................................................................................................................... |
314 |
Security ................................................................................................................................................... |
316 |
How to: Security ....................................................................................................................................... |
316 |
Troubleshooting: Security ......................................................................................................................... |
347 |
Service books and diagnostic reports ........................................................................................................ |
349 |
Run, view, send, or delete a diagnostic report ........................................................................................... |
349 |
Accept, delete, or restore a service book ................................................................................................... |
349 |
Set a default recipient for diagnostic reports ............................................................................................. |
350 |
Find your smartphone model number and version of the BlackBerry Device Software ................................ |
350 |
I can't run or submit a diagnostic report .................................................................................................... |
350 |
Synchronization ....................................................................................................................................... |
352 |
How to: Synchronization ........................................................................................................................... |
352 |
Troubleshooting: Synchronization ............................................................................................................. |
355 |
Accessibility options ................................................................................................................................. |
357 |
How to: Accessibility ................................................................................................................................ |
357 |
Calculator ................................................................................................................................................ |
363 |
Use the calculator .................................................................................................................................... |
363 |
Convert a measurement ........................................................................................................................... |
363 |
Glossary ................................................................................................................................................... |
364 |
Legal notice ............................................................................................................................................. |
366 |
User Guide |
Quick Help |
Quick Help
Getting started: Your smartphone
Find out about apps and indicators, and what the keys do on your BlackBerry smartphone.
Your BlackBerry smartphone at a glance
New in BlackBerry 7.1
BlackBerry 7.1 enhances the BlackBerry experience with new functionality and innovative apps.
Wi-Fi calling
If your wireless service provider supports Wi-Fi calling and you subscribe to this service, you can make and receive calls over the Wi-Fi network. For more information, see Wi-Fi calling 277 .
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User Guide |
Quick Help |
Mobile Hotspot mode
When you turn on Mobile Hotspot mode, you can use your smartphone as a mobile hotspot so that other Wi-Fi enabled devices can use the mobile network connection on your smartphone. For more information, see Mobile Hotspot mode 282 .
Before you use your smartphone in Mobile Hotspot mode, read the latest safety and product information at www.blackberry.com/docs/smartphones.
Parental Controls
Parental Controls are designed to help you have more control over how the features of the BlackBerry smartphone are used. With Parental Controls you can block content, turn features on or off, and decide what types of communication are available. For more information, see Turn on Parental Controls 320 .
Emergency alert messages
If your wireless service provider or organization participates in CMAS, you can receive emergency alert messages (presidential, imminent threat to safety of life, and amber alert messages) on your smartphone. For more information, see Emergency alert messages 110 .
New in BlackBerry 7
BlackBerry 7 includes a number of exciting new features and services, as well as some enhancements to existing features.
BlackBerry ID
A BlackBerry ID is an email and password that gives you convenient access to BlackBerry products and services. After you create your BlackBerry ID, you can log in to any BlackBerry product that supports BlackBerry ID. For example, with BlackBerry ID you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones. For more information, see BlackBerry ID 259 .
Voice enabled search
Looking for something? You can now use your voice to search for help, contacts, documents, pictures, videos, and more on your smartphone and on the Internet. For more information, see Search for an item using voice enabled search 310 .
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User Guide |
Quick Help |
Home screen customization
Customize the home screen even more by hiding panels you don't use regularly, and hiding icons in specific panels or all panels. For more information, see Show or hide a home screen panel 22 and Show, hide, or find an application icon
23 .
Compass application
Easily determine your direction in relation to the Earth's magnetic poles or to true north. You can also use the compass with location-based applications (such as the Maps application) to find directions based on coordinates. For more information, see Compass 243 .
Touch-free call answering
You don't need to use your hands to answer calls when you're using a Bluetooth enabled headset or a regular headset! Now you can set your smartphone to answer calls automatically after 5 seconds. For more information, see Change how you answer calls with a headset 79 .
Bluetooth enhancements
You can now send multiple pictures at once using Bluetooth technology. For details, see Send a file 114 .
Conveniently send and receive a contact card (also called a vCard) using Bluetooth technology, and save the received contact card into your smartphone's contact list. For more information, see Send contact cards using Bluetooth technology 289 .
Video enhancements
Record and play back video in HD (720 x 1280) format. For more information, see Change the video size and format 153 . You can now record and play back videos in full screen size in either landscape or portrait view.
Picture enhancements
When you rotate JPEG and PNG pictures, the pictures are saved automatically in the rotated view.
Sort pictures from either newest to oldest, or oldest to newest. This lets you see a slide show in the order that pictures were taken.
You can now view pictures in a slide show using transitions such a sliding, zooming, and panning. For more information, see Change your slide show options 159 .
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User Guide |
Quick Help |
About switching BlackBerry smartphones
When you switch to a new BlackBerry smartphone your data and settings, such as supported email messages, organizer data, and compatible third-party applications, can be transferred to your new smartphone.
The backup and restore process can be done using a media card or the BlackBerry Device Software. Both options are available from the Device Switch option in the Setup application.
A Switch Smartphones user guide is available at docs.blackberry.com.
Depending on your wireless service provider, this feature might not be available.
Related information
Visit the Setup application, 12
About BlackBerry ID
A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use your BlackBerry ID email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones.
You are prompted to log in using your BlackBerry ID when you set up a BlackBerry PlayBook tablet or a BlackBerry smartphone running BlackBerry 7. If you previously created a BlackBerry ID, you must use it when you set up your new tablet or smartphone (instead of creating a new BlackBerry ID). You can log in to both a tablet and a smartphone using the same BlackBerry ID.
If you're using an older BlackBerry smartphone, you might be able to create a BlackBerry ID from within an app that supports BlackBerry ID, or you can create a BlackBerry ID by visiting www.blackberry.com/blackberryid.
Related information
About downloading apps with the BlackBerry App World, 27
Visit the Setup application
The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry smartphone, and set up network connections, such as Bluetooth connections. You can also set up email addresses and social networking accounts. The Setup application should appear automatically the first time that you turn on your smartphone.
1.If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon.
2.Click a section to change options or to complete a short series of prompts that help you set the options.
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User Guide |
Quick Help |
Important keys
Keys on the front of your BlackBerry smartphone
Trackpad |
• |
Slide your finger to move around the screen. |
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• Press (click) to select an item. |
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• Press and hold to open a pop-up menu. |
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Menu |
• |
Open a menu. |
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• Select a highlighted menu item. |
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• Press and hold to switch applications quickly. |
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Escape |
• |
Return to the previous screen. |
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• |
Close the menu. |
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Send |
• |
Make a call. |
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• |
Answer a call. |
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End/Power |
• |
End a call. |
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• Return to the home screen. |
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• Press and hold to turn on or turn off your BlackBerry smartphone. |
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Keys on the top of your smartphone
Lock |
Lock or unlock the screen. |
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Mute |
• |
Mute a call. |
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• |
Mute the volume. |
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Keys on the right side of your smartphone
Volume |
• |
Change the volume. |
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• |
Press and hold to play the next or previous media file. |
13
User Guide |
Quick Help |
Keys on the right side of your smartphone
• Before you take a picture or record a video, press to zoom in or
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out. |
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Right convenience key |
• |
If supported, open the camera. To take a picture, press the |
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convenience key again. |
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• |
You can also customize this key. |
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Keyboard |
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Shift |
Capitalize letters. |
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Alt |
On the touch screen keyboard, type a symbol or number. |
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Alt |
On the physical keyboard, type the alternate character on a key. |
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Symbol |
On the physical keyboard, open the symbol list. |
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Backspace/Delete |
Delete the previous character or a selected item. |
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Enter |
Select an item. |
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Speakerphone |
Turn on or turn off the speakerphone during a call. |
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Flashing LED
The LED on the top of your BlackBerry smartphone flashes different colors to indicate different statuses.
Flashing LED color |
Description |
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Green |
You're in a wireless coverage area. You can turn on or turn |
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off this notification. |
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Blue |
Your smartphone is connected to a Bluetooth enabled |
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device. You can turn on or turn off this notification. |
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Red |
A new message has arrived and your selected profile is set |
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to notify you using the flashing LED. If you're using your |
14
User Guide Quick Help
Flashing LED color |
Description |
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smartphone with a smart card, your smartphone is |
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accessing data on the smart card. |
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Amber |
The battery power level for your smartphone is low, or your |
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smartphone is turned off and is charging. You can't turn off |
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the notification for the low battery power level. The |
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notification for charging turns off when you turn on your |
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smartphone. If your smartphone is turned off, the LED |
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changes to a solid green color when the battery is fully |
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charged. |
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Related information |
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Turn on flashing LED notification for wireless coverage, 237 |
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Turn off or turn on the Bluetooth connection notification, 292
Icons
Application icons
You can access your applications by clicking the icons on the home screen and in folders on the home screen. The initial view of the home screen displays icons for only some of the available applications. To view more application icons on the home screen, click All.
Depending on your BlackBerry smartphone model, administrator, and wireless service provider, some applications might not be available. You might be able to download some applications from the BlackBerry App World storefront.
To see a full icon guide, go to www.blackberry.com/docs/smartphones. Click your smartphone model, then click the Icon Guide.
Setup
Setup |
Enterprise Activation |
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Activate a work email account using the |
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BlackBerry Enterprise Server. |
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Options |
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15
User Guide |
Quick Help |
Power and lock
Password Lock |
Power Off |
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Messages
Messages |
Saved Messages |
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Added email address |
Added work email address |
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Text Messages |
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Instant messaging
Instant Messaging folder |
BBM |
Some applications might appear in this folder |
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including applications that you download. |
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Windows Live Messenger for BlackBerry |
AOL Instant Messenger Service for BlackBerry |
smartphones |
smartphones |
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Google Talk for BlackBerry smartphones |
Yahoo! Messenger for BlackBerry smartphones |
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Applications
Browser |
Manage Connections |
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Maps |
Help |
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Password Keeper |
Voice Dialing |
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Applications folder |
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16
User Guide |
Quick Help |
Some applications might appear in this folder, including applications that you download.
Media
Media folder |
Videos |
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Pictures |
Music |
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Ring Tones |
Voice Notes |
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Camera |
Video Camera |
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Voice Notes Recorder |
Podcasts |
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Personal organizer
Contacts |
Calendar |
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Tasks |
MemoPad |
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Clock |
Calculator |
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Files
Documents To Go |
Files |
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Social networking and mobile purchasing
BlackBerry App World |
Social Feeds |
17
User Guide |
Quick Help |
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Facebook for BlackBerry smartphones |
Twitter for BlackBerry smartphones |
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BlackBerry Device Software update
A software update for the BlackBerry Device |
A software update for the BlackBerry Device |
Software is available. |
Software is being downloaded. |
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A software update for the BlackBerry Device |
A software update for the BlackBerry Device |
Software is ready to be installed. |
Software is stopped. |
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Sounds and alerts
Normal profile |
Phone Calls Only profile |
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Loud profile |
Custom profile |
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Medium profile |
Silent profile |
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Vibrate Only profile |
All Alerts Off profile |
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Games
Games folder |
BrickBreaker |
Some applications might appear in this folder, |
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including applications that you download. |
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Word Mole |
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Home screen icons
These icons are status indicators that appear at the top of the home screen.
Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear.
18
User Guide |
Quick Help |
New item
To clear this icon, open each item that has this indicator.
Update is available in the BlackBerry App World storefront
Sending data |
New item in the Social Feeds application |
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Receiving data |
System is busy |
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New BBM item |
New BBM Groups item |
To clear this icon, open each chat that has this |
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icon. |
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Roaming |
Unread message count |
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Alarm is set |
Missed call count |
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Calendar reminder count |
Bluetooth technology is turned on |
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Wi-Fi technology is turned on |
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Message inbox icons
These icons indicate the type or status of each message in your inbox.
Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear.
Unread message |
New BBM item |
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To clear this indicator, open each chat that has |
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this indicator. |
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Read message |
BBM chat is open |
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Draft message |
New BBM Groups item |
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Filed message |
New RSS item |
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Message with an attachment |
Message is being sent |
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Message is high priority |
Message has not been sent |
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19
User Guide Quick Help
Text message with an attachment |
Message has been sent |
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Text message |
Message has been delivered |
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Message has been read |
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Battery power level icons
These icons appear at the top of the Home screen and at the top of the screen in some applications.
Full battery |
Battery is charging |
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Low battery |
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Typing icons
These icons appear in the upper-right corner of the screen when you type.
CAP lock (capital letter lock) |
Multi-tap mode |
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NUM lock (number lock) |
Current input language |
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Alt mode |
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Phone icons
These icons appear at the top of the home screen and in the Phone application.
Missed call |
Received call |
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Placed call |
Voice mail message |
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Calendar icons
These icons appear when you highlight a calendar entry.
Event reminder |
Recurring appointment |
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Meeting reminder |
Exception for recurring appointment |
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20
User Guide |
Quick Help |
Notes
Camera icons
These icons appear at the bottom of the screen in the camera. You can click these icons.
View pictures |
Geotagging is turned on |
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Geotagging is turned off |
Take another picture |
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Flash is turned on |
Flash is turned off |
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Automatic flash mode |
Scene mode |
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Video camera
These icons appear at the bottom of the screen in the video camera. You can click these icons.
Start recording |
Pause recording |
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Send video |
Rename video |
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Delete video |
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Your Home screen
Home screen at a glance
21
User Guide |
Quick Help |
Use a picture as your smartphone wallpaper
1.On the home screen, click the Media icon > Pictures icon.
2.Browse to a picture.
3.Press the 
key > Set As Wallpaper.
Related information
My display changed, 238
Add a shortcut to your home screen or Favorites panel
You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files, podcast channels, or media categories.
1.Browse to a website, or highlight the item that you want to create a shortcut for.
2.Press the 
key > Add to Home Screen.
•To change the name of the shortcut, type a new name.
•To change the location where the shortcut appears, change the Location field.
•To add the shortcut to your Favorites panel, select the Mark as Favorite checkbox.
3.Click Add.
Show or hide a home screen panel
1.On the home screen, press the 
key > Manage Panels.
2.Select or clear the checkbox for each panel.
22
User Guide |
Quick Help |
3.Press the 
key > Save.
Show, hide, or find an application icon
Depending on your theme, you might not be able to hide some application icons. You can also hide optional BlackBerry Device Software updates.
On the home screen or in a folder, do any of the following:
•To see all your application icons, on the navigation bar, click All.
• To hide an application icon, highlight the icon. Press the |
key > Hide Icon. If the icon appears in other panels, |
you can hide the icon in all panels or in the current panel only. |
|
•To show all hidden application icons, press the 
key > Show All Icons.
•To stop hiding an application icon, highlight the icon. Press the 
key > Unhide Icon.
•To hide the 
icon, click the Options icon. Click Device > Software Updates. Highlight a software version. Press the 
key > Hide.
•To show all hidden BlackBerry Device Software updates, click the Options icon. Click Device > Software Updates. Press the 
key > Show All.
Related information
My display changed, 238
Move an application icon
1.On the Home screen or in an application folder, highlight an application icon.
2.Press the 
key.
•To move the application icon to a different location on the Home screen, click Move. Click the new location.
•To move the application icon into an application folder, click Move To Folder. Click an application folder.
•To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder.
Change where apps that you download appear
To find your downloaded apps more easily, you can set them to appear in a certain folder, including folders you create.
1.On the home screen, press the 
key > Options.
2.Change the Downloads Folder field.
3.Press the 
key > Save.
23
User Guide |
Quick Help |
Change themes
1.On the home screen or in a folder, click the Options icon.
2.Click Display > Screen Display.
3.In the Theme section, click a theme.
4.Click Activate.
To delete a theme, click the theme. Click Delete.
Related information
My display changed, 238
Set the number of icons that appear on the Home screen
1.On the home screen or in a folder, click the Options icon.
2.Click Accessibility.
3.Change the Home Screen Grid Layout field.
4.Press the 
key > Save.
Change what happens when you type on the Home screen
Before you begin: Depending on your typing input language, you might not be able to use shortcut keys to open applications.
1.On the Home screen, press the 
key > Options.
•To search your BlackBerry smartphone or the Internet when you type on the Home screen, change the Launch by Typing field to Universal Search.
•To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.
2.Press the 
key > Save.
Add a message that appears when your smartphone is locked
1.On the home screen or in a folder, click the Options icon.
2.Click Display > Message on Lock Screen.
3.Type the text that you want to appear on the screen when your smartphone is locked.
4.Press the 
key > Save.
Related information
Lock or unlock your smartphone, 30
24
User Guide |
Quick Help |
Feature availability
The following items affect the availability of features on your BlackBerry smartphone. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your smartphone.
Smartphone model
Features such as GPS, the camera and video camera, and network connection options are dependent on your smartphone model. To find feature specifications for your smartphone model, visit www.blackberry.com/go/devices.
Wireless service plan and wireless service provider
You must purchase or change your wireless service plan through your wireless service provider. Features such as text messaging, location-based services, and some phone features are dependent on your wireless service provider's offerings.
A wireless service plan with phone or voice is required for you to use the Phone application and to send and receive text messages. A wireless service plan with data is required for you to use the browser service and instant messaging applications, and to send and receive email messages and PIN messages. A wireless service plan might affect which apps you can download and how you can download them.
For more information about your plan, contact your wireless service provider.
BlackBerry Internet Service and BlackBerry Enterprise Server
Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send and receive email messages, use third-party instant messaging applications, and use some browser options.
If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry Internet Service.
If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry Enterprise Server. Your administrator might set options that determine the features and settings that are available on your smartphone and if you can add or update an app. You can view the IT policies that have been set by your administrator in the security options on your smartphone.
Wireless network
The wireless network that your smartphone is connected to might affect the availability of some features. Depending on your wireless service provider and available roaming options, different wireless networks are available. Some wireless
25
User Guide |
Quick Help |
networks don't support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider.
Region
Depending on your region, you might have the option to add or update apps using the BlackBerry App World storefront. You might also be able to download apps from a webpage or an application. The availability of certain apps varies by region.
Related information
Find more information, 26 BlackBerry Device Software, 261
Check which wireless networks your smartphone connects to, 265
Find more information
•Help on your smartphone: Find step-by-step instructions in the user guide for your BlackBerry smartphone. Click Help on the home screen or in an application menu.
•www.discoverblackberry.com: Find software, applications, and accessories for your smartphone.
•Your wireless service provider website: Find information about your wireless network or wireless service plan.
Popular topics
BlackBerry smartphone users have spoken! Here are the top things they want to know how to do on their smartphones.
Set up an email address
1.On the Home screen, click the Setup icon.
2.In the Setup section, click the Email Accounts icon.
3.Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon.
Note: In some cases, you might see the following options. If so, select one of the options.
•Internet Mail Account: Use this option to associate your BlackBerry smartphone with one or more existing email accounts (for example, Windows Live Hotmail) or to create a new email address for your smartphone.
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User Guide |
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•Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your smartphone with your work email account using the BlackBerry Enterprise Server.
If you are trying to set up a Internet email account (for example, Windows Live Hotmail or Google Mail) or a new email address for your smartphone, and do not see this option, contact your administrator or wireless service provider.
Related information
Reconcile email over the wireless network manually, 94 Change options for your personal email account, 94
Add or change your email signature
Before you begin: Depending on your wireless service plan, this feature might not be supported.
1.On the home screen, click the Messages icon.
2.Press the 
key > Options.
•For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place your cursor.
•For a personal email account, click Email Account Management. Click an email account. Click Edit.
3.Type a signature.
4.Press the 
key > Save.
Your signature is added to your email after you send it.
About downloading apps with the BlackBerry App World
With the BlackBerry App World storefront, you can search for and download games, themes, social networking apps, personal productivity apps, and much more. Using an existing PayPal account, you can buy and download apps to your smartphone over the wireless network.
If you don't already have the BlackBerry App World on your smartphone, you can download it at www.blackberryappworld.com. For more information about managing apps using BlackBerry App World, click the
BlackBerry App World icon. Press the 
key > Help.
Depending on your wireless service provider and region, you might have the option to add or update apps using the BlackBerry App World™ storefront. You might also be able to download apps from a webpage (try visiting mobile.blackberry.com from your BlackBerry smartphone), or through your wireless service provider. Data charges might apply when you add or use an app over the wireless network. For more information, contact your wireless service provider.
Related information
About BlackBerry ID, 12
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User Guide |
Quick Help |
Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive
You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.
1.Connect your smartphone to your computer using a USB cable.
2.Do one of the following:
•If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option.
•If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option.
3.If necessary, type a password. Your smartphone appears as a drive on your computer.
4.Drag a file from a location on your computer to a folder on your smartphone.
To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.
About using your smartphone as a tethered modem
Depending on your wireless service plan or administrator, you might be able to share the Internet connection on your BlackBerry smartphone. For example, if you are travelling, you can use your smartphone's Internet connection to access the Internet on a laptop or tablet.
To use your smartphone as a tethered modem with a laptop, you must connect your smartphone with your laptop using a USB cable and open the BlackBerry Desktop Software. To use your smartphone as a tethered modem with a BlackBerry PlayBook tablet, you must pair your smartphone with your tablet using Bluetooth technology.
While using your smartphone as a modem, you might not be able to use your smartphone's Phone application, Messaging applications, or applications that use the Internet. To receive a phone call, your smartphone might turn off the tethered Internet connection.
For more information about tethering, see the Help on your BlackBerry PlayBook tablet or in the BlackBerry Desktop Software.
Copy contacts from your SIM card to your contact list
Depending on your wireless service provider and wireless network, this feature might not be supported.
1.In the contact list, press the 
key > SIM Phone Book.
2.Press the 
key > Copy All To Contacts.
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Quick Help |
Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list, your BlackBerry smartphone does not copy the SIM card contact.
Change your ring tone, notifiers, reminders, or alerts
In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles. The All Alerts Off profile can't be changed.
1.On the home screen, click your Sound and Alert Profiles icon.
2.Click Change Sounds and Alerts > Sounds for Selected Profile.
•To change your ring tone or ring volume, click Phone.
•To change notifiers or reminders, click to expand a section. Click an option.
3.In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
•Click a tone.
•To use a song that is on your smartphone or on a media card, click All Music. Find and click a song.
•To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
•To use a preloaded alert, click All Alerts. Find and click an alert.
4.Press the 
key > Save.
Related information
I can't change the number of times that my smartphone rings, 84
Add or delete a custom profile,
Add or delete a contact alert, 165
Icons for sound and alert profiles, 163
View a location on a map
1.On the Home screen, click the Maps icon.
2.Press the 
key > Find a Location.
•To search for a point of interest such as a business or landmark, in the Find a store, café, etc. field, type the information for the point of interest. Highlight the point of interest.
•To view a new location, in the Find an address field, type an address. Highlight the location.
•To view a location for a contact, in the Find a store, café, etc. field, type the contact name. Highlight the contact information.
•To view a favorite location, in the Favorites section, highlight the location.
3.Press the 
key > View on Map.
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If you are viewing a location other than your current location, to get directions to this location from your current location, press the 
key > Navigate to Here. Your BlackBerry smartphone must have an internal GPS receiver or be paired with a Bluetooth enabled GPS receiver to perform this task.
Lock or unlock your smartphone
You can lock the screen to avoid pressing it or making calls accidentally and, if you have set a BlackBerry smartphone password, you can also lock your smartphone with a password.
Do one of the following:
•To lock the screen, press the 
key on the top left of your smartphone.
•To unlock the screen, open the slider or press the 
key and slide your finger up.
•To lock your smartphone with a password, on the home screen or in a folder, click the 
icon.
•To unlock your smartphone, enter your password.
Related information
Set or change your smartphone password, 317
Set or change your smartphone password, 317
Turn on or turn off airplane mode
You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry smartphone.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
•To turn on airplane mode, click All Off.
•To turn off airplane mode, click Restore Connections.
Related information
Turn on or turn off data service or set roaming options, 267
Turn on, turn off, or check the status of a network connection, 266
Turn on or turn off data service or set roaming options, 267
Turn on, turn off, or check the status of a network connection, 266
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User Guide |
Quick Help |
Popular tips
Save time and maximize your efficiency with these quick tips.
Tips: Finding apps
Look in a folder on your home screen.
Some apps are located in folders on your home screen. Click a folder to see what apps are inside.
Make all hidden apps visible on the home screen. |
On the home screen, press the |
key > Show All |
|
Icons. To unhide an app, highlight it and then press the |
|
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key > Unhide Icon. If the icon is hidden in other |
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panels, you can unhide the icon in all panels, or in the |
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current panel only. If Show All Icons does not appear in the |
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menu, there are no apps hidden from view. |
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Search for an app. |
On the home screen, start typing the app name. |
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Verify that an app is installed. |
On the home screen or in a folder, click the Options icon. |
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Click Device > Application Management. If the app is |
|
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listed, it is installed on your BlackBerry smartphone. |
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Tips: Managing indicators
Indicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen.
For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click the Icon Guide.
Remove the new item indicator |
. |
|
Open each item that has this indicator. For example, to |
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remove it from the Messages icon, click the icon. |
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Remove the unopened message indicator |
. |
In the Messages app, do one or more of the following: |
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User Guide Quick Help
• Open all of your messages by clicking on them. If you
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can't find all of your unread messages in your inbox, |
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look in your messages folders. |
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• Mark a message as read. Highlight a message. Press |
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the |
key > Mark Read. |
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• Mark all messages that are prior to a date as read. |
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Highlight a date field. Press the |
key > Mark Prior |
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Read. |
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Identify an indicator. |
• You might be able to identify an indicator by seeing the |
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icon of the application that the indicator refers to. To |
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see a complete list of applications on your BlackBerry |
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smartphone and their icons, on the Home screen or in a |
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folder, click the Options icon. Click Device > |
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Application Management. |
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Tips: Updating your software
Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Check to see if there is updated BlackBerry Device Software that you can download over the network.
Depending on your smartphone model, this feature might not be supported. On the home screen or in a folder, click the Options icon. Click Device > Software Updates.
Update your BlackBerry Device Software from your computer.
On your computer, visit www.blackberry.com/update. Click Check for Updates. Connect your smartphone to your computer.
Set your BlackBerry Desktop Software to check for updates |
For instructions, see the Help in BlackBerry Desktop |
automatically. |
Software. |
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Update your BlackBerry Desktop Software . |
Visit www.blackberry.com/desktopsoftware. |
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Tips: Doing things quickly
For full instructions, click the links under Related information at the bottom.
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User Guide Quick Help
Access popular options such as setting the alarm, viewing |
Highlight and click the areas at the top of the home screen. |
notifications, and turning on or turning off network |
|
connections. |
|
See all the apps and folders on the Home screen, or minimize the panel and view the wallpaper.
On the navigation bar, click All.
Switch to another app. |
Press and hold the |
key. Click an app. |
Note: The other app might still be running in the background.
Open an app with a convenience key.
Press a convenience key on the side of your BlackBerry smartphone.
Note: You can customize which app a convenience key opens.
Use toolbars. |
Toolbars are available in most applications, and appear at |
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the bottom of the screen. For example, you can click icons |
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on the toolbar in the message list to quickly search the |
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message list, compose an email, and delete the selected |
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message. To see a description for a toolbar icon, touch and |
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hold the icon. |
Use pop-up menus.
Pop-up menus provide common available actions, and appear in the center of the screen. For example, you can use the pop-up menu in a message to file, forward, or reply to the message. To open a pop-up menu, touch and hold the screen or press and hold the trackpad. To select a command, tap the icon or click the trackpad.
Switch to the Favorites, Media, Downloads, and Frequent |
On the home screen, highlight All on the navigation bar and |
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panels. |
slide your finger on the trackpad right or left. |
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Add an app to the Favorites panel. |
Highlight an app on the home screen or in a folder. Press |
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the |
key > Mark as Favorite. |
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Change options for the home screen such as the wallpaper. |
On the home screen, press the |
key > Options. |
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Answer a call, turn on backlighting, or unlock the screen. |
Open the slider. |
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Related information
Change what happens when you type on the Home screen, 24
Assign an application to a convenience key, 228
Keep an application running in the background and switch to another application, 253
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Quick Help |
Tips: Extending battery life
Close apps when you're finished with them. |
In an app, press the |
key and click Close or Exit. |
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Turn on battery saving mode. |
On the home screen or in a folder, click the Options icon. |
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ClickDevice > Battery Saving Mode. Select the Turn on |
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Battery Saving Mode when battery power level is low |
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checkbox. |
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Turn off network connections you aren't using.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click a network connection to clear the checkbox.
If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi when you're in an area with reduced wireless coverage.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Select the Wi-Fi checkbox.
Set your smartphone to turn on and turn off automatically. |
On the home screen or in a folder, click the Options icon. |
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Click Device > Auto On/Off. |
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Close browser tabs you aren't using. |
In the browser, press the |
key > Tabs. Highlight a tab |
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and click the |
icon. |
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Set backlighting to remain on for a shorter period of time, |
On the home screen or in a folder, click the Options icon. |
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and lower its brightness. |
Click Display > Screen Display. |
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Switch your vibrating notifications to sound notifications or |
On the home screen, click your Sound and Alert Profiles |
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LED notifications, lower the volume of your sound |
icon. Click Change Sounds and Alerts. |
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notifications, or select a shorter ring tone. |
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Delete the previous text from a reply message. |
When you are replying to a message, press the |
key > |
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Delete Original Text. |
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Change how often podcast or social feed applications refresh content.
Your podcast and social feed applications periodically refresh content. In some of these applications, you can reduce how often the content refreshes. For more information, see the Help in the application.
If your smartphone has a camera flash, turn off the flash.
On the home screen, click the Camera icon. Click the flash icon at the bottom of the screen until the flash off indicator appears.
Keep your battery connections clean.
Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the smartphone.
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Tips: Freeing space for your music, pictures, videos, and files
You can store files in the built-in media storage on your BlackBerry smartphone or on a media card.
Check how much storage is used by media files and |
On the home screen, click the Media icon. Press the |
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documents. |
key > Memory Use. |
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Delete unneeded files. |
On the home screen or in a folder, click the Files icon. Find |
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and highlight a file. Press the |
key > Delete. |
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Reduce the size of pictures you take and videos you record. |
On the home screen, click the Camera icon or the Media |
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icon > Video Camera icon. Press the |
key > Options. |
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Change the Image Size or Video Format field. |
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Store files on a media card instead of your smartphone. |
On the home screen, click the Camera icon or the Media |
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icon > Video Camera icon. Press the |
key > Options. |
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In the Storage section, change the Store Pictures or Store |
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Videos field. |
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Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
Copy, move, rename, or delete a file, 138 Change the size of pictures that you take, 155
View the amount of available storage space on your smartphone, 308 Change how long your smartphone stores calendar entries, 190
Keep an application running in the background and switch to another application, 253
Tips: Keeping your information safe
You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
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User Guide Quick Help
Set a smartphone password. |
On the home screen or in a folder, click the Options icon. |
|
Click Security > Password. |
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Encrypt contacts and files. |
On the home screen or in a folder, click the Options icon. |
|
Click Security > Encryption. |
Back up your smartphone data to your computer.
Use the BlackBerry Desktop Software to back up your smartphone data to your computer. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.
Back up your smartphone data to a media card.
On the Home screen, click the Setup icon. In the Setup section, click Device Switch > Save Data.
Related information
Turn on encryption, 307
Set or change your smartphone password, 317
Shortcuts: Phone
Depending on the typing input language that you're using, some shortcuts might not be available.
Change your ring tone |
From the home screen, press the |
key. Press the |
key > |
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Phone Ring Tones. |
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Check your voice mail |
Press and hold 1. |
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Send an incoming call to voice mail when your |
Press and hold the Volume Down key on the right side of your |
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BlackBerry smartphone is inserted in a holster |
smartphone. |
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Set up a speed dial for a contact |
From the home screen or in the Phone application, press and hold the |
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key that you would like to assign speed dial to. |
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Add an extension to a phone number |
Press the |
key and X. Type the extension number. |
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Type a letter in a phone number field |
Press the |
key and the letter key. |
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Insert a plus sign (+) when typing a phone |
Press O. |
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number |
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Turn on or turn off the speakerphone during a |
Press the |
key on the keyboard. |
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call |
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User Guide Quick Help
Stop listening to a call with a wireless headset |
Press the |
key on the keyboard. |
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Change the active phone number |
From the home screen, press the |
key. Click your phone number |
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at the top of the screen. Click a phone number.
Shortcuts: Typing with the physical keyboard
Depending on the typing input language that you're using, some shortcuts might not be available.
Insert a period (.) |
Press the |
key twice. The next letter is capitalized. |
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Insert an at sign (@) or a period (.) in an email address field |
Press the |
key. |
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Capitalize a letter |
Press and hold the letter key until the capitalized letter |
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appears. |
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Turn on CAPS lock |
Press the |
key and the Right |
key. To turn off |
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CAPS lock, press the Left or Right |
key. |
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Type a symbol |
Press the |
key. Type the letter that appears below the |
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symbol. |
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Type the alternate character on a key |
Press the |
key and the character key. |
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Type an accented or special character |
Press and hold the letter key and, on the trackpad, slide |
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your finger left or right. For example, to type ü, press and |
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hold U and slide your finger left until ü appears. Release the |
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letter key when the accented or special character appears. |
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Type a number in a text field |
Press and hold the |
key and press the number key. |
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Type a number in a number field |
Press a number key. You don't need to press the |
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key. |
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Turn on NUM lock |
Press the |
key and the Left |
key. To turn off |
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NUM lock, press the Left or Right |
key. |
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Highlight a line of text |
Press the Left or Right |
key and, on the trackpad, |
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slide your finger up or down. |
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Highlight text character by character |
Press the Left or Right |
key and, on the trackpad, |
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slide your finger left or right.
37
User Guide Quick Help
Cut highlighted text |
Press the Left or Right |
key and the |
key. |
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Copy highlighted text |
Press the |
key and click the trackpad. |
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Paste text |
Press the Left or Right |
key and click the trackpad. |
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Shortcuts: Typing with the touch screen keyboard
Depending on the typing input language that you're using, some shortcuts might not be available. Depending on the type of touch screen keyboard you're using, some shortcuts might not be available.
Show the keyboard |
Tap a text field or tap the Show Keyboard icon at the |
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bottom of the screen. |
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Hide the keyboard |
Touch the top of the keyboard and slide your finger quickly |
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down the screen. |
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Insert a period (.) |
Tap the |
key twice. The next letter is capitalized. |
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Insert an at sign (@) or a period (.) in an email address field |
Tap the |
key. |
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Capitalize a letter |
Tap the |
key. Tap the letter key. |
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Turn on CAPS lock |
Touch and hold the |
key until the lock indicator |
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appears on the key. To turn off CAPS lock, tap the |
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key again. |
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Type a symbol |
Tap the |
key. Tap the |
key. Tap the symbol. |
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Type an accented character |
Touch and hold the letter key. Tap the accented character |
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that appears on the screen. |
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Type a number in a text field |
Tap the |
key. Tap the number key. |
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Type a number in a number field |
Tap a number key. You don't need to tap the |
or |
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key. |
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Turn on NUM lock |
Touch and hold the |
key until the lock indicator |
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appears on the key. To turn off NUM lock, tap the |
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key. |
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38
User Guide Quick Help
Move the cursor to edit text |
Touch the text. Your BlackBerry smartphone displays a |
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frame around the cursor. To move the cursor one character |
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at a time, touch the cursor frame and slide your finger. |
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Change the typing input language |
If you have more than one typing input language installed, |
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and you're using the full keyboard, tap the language key. |
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Tap an input language. |
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Shortcuts: Media
Depending on the typing input language that you're using, some shortcuts might not be available.
Audio and video files
Pause an audio or video file |
Press the |
key on the top of your BlackBerry |
|
smartphone. |
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|
Resume playing an audio or video file |
Press the |
key again. |
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Play the next audio file |
Press and hold the Volume Up key on the right side of your |
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smartphone. |
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Play the previous audio file |
Press and hold the Volume Down key on the right side of |
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your smartphone. |
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Turn on the audio boost feature if you're using a headset |
Press the Volume Up key until the audio boost feature turns |
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on. |
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Pictures
Zoom in |
Press I |
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Zoom out |
Press O |
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Pan up |
Press 2 |
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Pan down |
Press 8 |
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Pan right |
Press 6 |
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Pan left |
Press 4 |
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39
User Guide |
Quick Help |
|
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Rotate |
Press L |
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Camera and video camera
Zoom in before you take a picture or record a video |
Press the Volume Up key. |
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|
Zoom out before you take a picture or record a video |
Press the Volume Down key. |
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Take a picture |
Press the Convenience key on the right side of your |
|
smartphone. |
|
|
Common troubleshooting
I can't make or receive calls
Try the following actions:
•Verify that your BlackBerry® smartphone is connected to the wireless network.
•Verify that your wireless service plan includes phone or voice services.
•If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.
•If you have traveled to another country and you haven't changed your smart dialing options, dial the full phone number, including the country code and area code, for your contact.
•If you're not receiving calls, verify that call blocking and call forwarding are turned off.
•Your smartphone or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.
•If you have more than one phone number associated with your smartphone, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number.
•If you're using your BlackBerry MVS Client phone number, verify that support for the BlackBerry MVS Client is turned on.
•If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry
Mobile Voice System. From the home screen, press the 
key. Press the 
key. Click Options. Click BlackBerry MVS Client. Press the 
key. Click Register Now. If the Register Now menu item doesn't appear, or if the registration fails, contact your administrator. If the registration doesn't complete, wait for a short period of time and then try again.
40
User Guide |
Quick Help |
•If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that call forwarding is turned off.
Related information
Fixed dialing and smart dialing, 71
Call waiting, call forwarding, and call blocking, 69
Switch the active phone number,
I'm not receiving messages
Try the following actions:
•Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
•Reset your smartphone. Connect to the network and try again.
•If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.
•If you haven't received a registration message from the wireless network, register your smartphone. On the home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the
key > Register Now.
•Verify that data service is turned on.
•If you use email filters, verify that the options for email filters are set correctly.
•Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from.
•Verify that your smartphone is not blocking messages. For more information, contact your administrator.
Related information
Change, prioritize, or delete an email filter, 102
Forward email from a specific email folder to your smartphone,
I can't send messages
Try the following actions:
•Verify that your BlackBerry® smartphone is connected to the wireless network.
•If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact.
41
User Guide |
Quick Help |
•If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.
•If you haven't received a registration message from the wireless network, register your smartphone. On the home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the
key > Register Now.
•Generate an encryption key.
•Verify that data service is turned on.
•Resend the message.
Related information
Generate an encryption key, 324
Change or delete a contact, 195
Turn on or turn off data service or set roaming options, 267
Options for email filters, 101
Resend a message, 97
Wireless coverage indicators, 270
Turn on, turn off, or check the status of a network connection, 266
Resend a message, 97
I forget my smartphone password
If you forget your BlackBerry smartphone password, it can't be recovered. If your smartphone uses a BlackBerry Enterprise Server, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only way you can reset your password without knowing your current password is to delete all your smartphone data. You can do this by exceeding the number of allowed password attempts.
If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you delete your smartphone data, you might also delete the data on your media card. For more information, contact your administrator.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
My smartphone isn't ringing or vibrating when I receive a call or message
Try the following actions:
42
User Guide |
Quick Help |
•On the home screen, click your Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent.
•If you have created contact alerts, on the home screen, click your Sound and Alert Profiles icon. Click Change Sounds and Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set to Silent and that the Vibration field isn't set to Off.
The screen turns off
When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone.
To turn on the screen, click the trackpad or press a key.
Related information
Set options for backlighting, 234
Email messages aren't reconciling over the wireless network
Try the following actions:
•Verify that your BlackBerry® smartphone is connected to the wireless network.
•Verify that wireless email reconciliation is turned on.
•Reconcile email messages manually.
Organizer data isn't synchronizing over the wireless network
Try the following actions:
•Verify that your BlackBerry® smartphone is connected to the wireless network.
•Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and MemoPad.
•If you use the BlackBerry Internet Service, you must synchronize calendar data using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
I can't pair with a Bluetooth enabled device
Try the following actions:
43
User Guide |
Quick Help |
•Verify that your BlackBerry smartphone is compatible with the Bluetooth enabled device. For more information, see the documentation that came with the Bluetooth enabled device.
•If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device.
•If your smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your smartphone discoverable for a short period of time. Many car kits need to discover your smartphone rather than your smartphone discovering the car kit. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device. Click Listen. Bluetooth enabled devices can detect your smartphone for 2 minutes.
•Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click
Networks and Connections > Bluetooth Connections. Highlight a Bluetooth enabled device. Press the 
>
Devices Properties. Clear the Encryption checkbox. Press the 
key > Save.
Related information
Make your smartphone discoverable, 289
The media player screen closes
If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.
Related information
Change the amount of time before the media player screen closes, 145
44
User Guide |
Tips and shortcuts |
Tips and shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Tips: Doing things quickly
For full instructions, click the links under Related information at the bottom.
Access popular options such as setting the alarm, viewing |
Highlight and click the areas at the top of the home screen. |
notifications, and turning on or turning off network |
|
connections. |
|
See all the apps and folders on the Home screen, or minimize the panel and view the wallpaper.
On the navigation bar, click All.
Switch to another app. |
Press and hold the |
key. Click an app. |
Note: The other app might still be running in the background.
Open an app with a convenience key.
Press a convenience key on the side of your BlackBerry smartphone.
Note: You can customize which app a convenience key opens.
Use toolbars. |
Toolbars are available in most applications, and appear at |
|
the bottom of the screen. For example, you can click icons |
|
on the toolbar in the message list to quickly search the |
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message list, compose an email, and delete the selected |
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message. To see a description for a toolbar icon, touch and |
|
hold the icon. |
Use pop-up menus.
Pop-up menus provide common available actions, and appear in the center of the screen. For example, you can use the pop-up menu in a message to file, forward, or reply to the message. To open a pop-up menu, touch and hold the screen or press and hold the trackpad. To select a command, tap the icon or click the trackpad.
45
User Guide Tips and shortcuts
Switch to the Favorites, Media, Downloads, and Frequent |
On the home screen, highlight All on the navigation bar and |
||
panels. |
slide your finger on the trackpad right or left. |
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||
Add an app to the Favorites panel. |
Highlight an app on the home screen or in a folder. Press |
||
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the |
key > Mark as Favorite. |
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Change options for the home screen such as the wallpaper. |
On the home screen, press the |
key > Options. |
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Answer a call, turn on backlighting, or unlock the screen. |
Open the slider. |
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Related information
Change what happens when you type on the Home screen, 24
Assign an application to a convenience key, 228
Keep an application running in the background and switch to another application, 253
Tips: Extending battery life
Close apps when you're finished with them. |
In an app, press the |
key and click Close or Exit. |
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Turn on battery saving mode. |
On the home screen or in a folder, click the Options icon. |
|
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ClickDevice > Battery Saving Mode. Select the Turn on |
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Battery Saving Mode when battery power level is low |
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checkbox. |
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Turn off network connections you aren't using.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click a network connection to clear the checkbox.
If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi when you're in an area with reduced wireless coverage.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Select the Wi-Fi checkbox.
Set your smartphone to turn on and turn off automatically. |
On the home screen or in a folder, click the Options icon. |
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Click Device > Auto On/Off. |
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Close browser tabs you aren't using. |
In the browser, press the |
key > Tabs. Highlight a tab |
|
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and click the |
icon. |
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Set backlighting to remain on for a shorter period of time, and lower its brightness.
On the home screen or in a folder, click the Options icon. Click Display > Screen Display.
46
User Guide |
Tips and shortcuts |
Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone.
On the home screen, click your Sound and Alert Profiles icon. Click Change Sounds and Alerts.
Delete the previous text from a reply message. |
When you are replying to a message, press the |
key > |
|
Delete Original Text. |
|
Change how often podcast or social feed applications refresh content.
Your podcast and social feed applications periodically refresh content. In some of these applications, you can reduce how often the content refreshes. For more information, see the Help in the application.
If your smartphone has a camera flash, turn off the flash.
On the home screen, click the Camera icon. Click the flash icon at the bottom of the screen until the flash off indicator appears.
Keep your battery connections clean.
Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the smartphone.
Tips: Finding apps
Look in a folder on your home screen.
Some apps are located in folders on your home screen. Click a folder to see what apps are inside.
Make all hidden apps visible on the home screen. |
On the home screen, press the |
key > Show All |
|
Icons. To unhide an app, highlight it and then press the |
|
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key > Unhide Icon. If the icon is hidden in other |
|
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panels, you can unhide the icon in all panels, or in the |
|
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current panel only. If Show All Icons does not appear in the |
|
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menu, there are no apps hidden from view. |
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Search for an app. |
On the home screen, start typing the app name. |
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Verify that an app is installed. |
On the home screen or in a folder, click the Options icon. |
|
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Click Device > Application Management. If the app is |
|
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listed, it is installed on your BlackBerry smartphone. |
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47
User Guide |
Tips and shortcuts |
Tips: Freeing space for your music, pictures, videos, and files
You can store files in the built-in media storage on your BlackBerry smartphone or on a media card.
Check how much storage is used by media files and |
On the home screen, click the Media icon. Press the |
|
documents. |
key > Memory Use. |
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Delete unneeded files. |
On the home screen or in a folder, click the Files icon. Find |
|
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and highlight a file. Press the |
key > Delete. |
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Reduce the size of pictures you take and videos you record. |
On the home screen, click the Camera icon or the Media |
|
|
icon > Video Camera icon. Press the |
key > Options. |
|
Change the Image Size or Video Format field. |
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|
Store files on a media card instead of your smartphone. |
On the home screen, click the Camera icon or the Media |
|
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icon > Video Camera icon. Press the |
key > Options. |
|
In the Storage section, change the Store Pictures or Store |
|
|
Videos field. |
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|
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
Copy, move, rename, or delete a file, 138 Change the size of pictures that you take, 155
View the amount of available storage space on your smartphone, 308 Change how long your smartphone stores calendar entries, 190
Keep an application running in the background and switch to another application, 253
48
User Guide |
Tips and shortcuts |
Tips: Freeing space to optimize your smartphone's performance
Try to maintain at least 10 MB of available application storage on your BlackBerry smartphone. If you find that your smartphone processes are unusually slow, try any of the following:
Close any apps you're not using. |
Press and hold the |
key until the application switcher |
|
|
appears. Click an application icon. Press the |
key > |
|
|
Close or Exit. |
|
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|
|
||
Check how much free application storage you have. |
On the home screen or in a folder, click the Options icon. |
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|
Click Device > Storage. |
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Identify and delete applications and themes you don't need.
On the home screen or in a folder, click the Options icon. Click Device > Application Management. To view the details about your smartphone's memory and CPU usage, slide your finger on the trackpad right or left. To delete an application or theme, click an item. Click Delete.
Delete languages you don't use.
On the home screen or in a folder, click the Setup icon. Click Languages and Input Methods.
Delete browsing history and clear the cache. |
On the home screen, click the Browser icon. Press the |
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key > Options. Go to the Clear Browsing Data |
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section. |
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Delete messages. |
Highlight a message. Press and hold the |
key. On the |
||
|
trackpad, slide your finger up or down. Release the |
|||
|
key. Press the |
key > Delete Messages. |
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Or, highlight a date. Press the |
key > Delete Prior. |
||
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|||
Reduce the amount of time that your smartphone stores |
On the home screen, click the Messages icon or Calendar |
|||
email messages and calendar entries. |
icon. Press the |
key > Options. |
|
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|||
Stop storing sent messages on your smartphone. |
On the home screen, click the Messages icon. Press the |
|||
|
key > Options > Email Preferences. |
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49
User Guide |
Tips and shortcuts |
Receive only the first section of long email messages, and choose whether to download more.
On the home screen, click the Messages icon. Press the 
key > Options > Message Display and Actions.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
Change how long your smartphone stores calendar entries, 190 Delete a language from your smartphone, 231
Tips: Updating your software
Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Check to see if there is updated BlackBerry Device Software that you can download over the network.
Depending on your smartphone model, this feature might not be supported. On the home screen or in a folder, click the Options icon. Click Device > Software Updates.
Update your BlackBerry Device Software from your computer.
On your computer, visit www.blackberry.com/update. Click Check for Updates. Connect your smartphone to your computer.
Set your BlackBerry Desktop Software to check for updates |
For instructions, see the Help in BlackBerry Desktop |
automatically. |
Software. |
|
|
Update your BlackBerry Desktop Software . |
Visit www.blackberry.com/desktopsoftware. |
|
|
Tips: Keeping your information safe
You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended.
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