BlackBerry Torch 9810 User Guide

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BlackBerry Torch 9810 Smartphone

Version: 7.1

User Guide

Published: 2012-05-17

SWD-20120517101117164

Contents

 

Quick Help ...................................................................................................................................................

9

Getting started: Your smartphone .................................................................................................................

9

Popular topics ............................................................................................................................................

26

Popular tips ................................................................................................................................................

31

Common troubleshooting ...........................................................................................................................

40

Tips and shortcuts ......................................................................................................................................

45

Tips: Doing things quickly ...........................................................................................................................

45

Tips: Extending battery life ..........................................................................................................................

46

Tips: Finding apps ......................................................................................................................................

47

Tips: Freeing space for your music, pictures, videos, and files .....................................................................

48

Tips: Freeing space to optimize your smartphone's performance .................................................................

49

Tips: Updating your software ......................................................................................................................

50

Tips: Keeping your information safe ............................................................................................................

50

Tips: Managing indicators ...........................................................................................................................

51

Shortcuts: Phone ........................................................................................................................................

52

Shortcuts: Messages ..................................................................................................................................

53

Shortcuts: Files and attachments ................................................................................................................

54

Shortcuts: Typing with the physical keyboard ..............................................................................................

55

Shortcuts: Typing with the touch screen keyboard ......................................................................................

56

Shortcuts: Media ........................................................................................................................................

57

Shortcuts: Browser .....................................................................................................................................

59

Shortcuts: Search .......................................................................................................................................

60

Shortcuts: Maps .........................................................................................................................................

61

Shortcuts: Calendar ....................................................................................................................................

61

Troubleshooting: Shortcuts .........................................................................................................................

62

Phone ........................................................................................................................................................

63

How to: Phone ............................................................................................................................................

63

Troubleshooting: Phone ..............................................................................................................................

82

Voice commands ........................................................................................................................................

86

How to: Voice commands ...........................................................................................................................

86

Troubleshooting: Voice commands .............................................................................................................

88

Messages ...................................................................................................................................................

90

How to: Messages application ....................................................................................................................

90

Tips: Messages application .......................................................................................................................

126

Troubleshooting: Messages application ....................................................................................................

129

Files and attachments ..............................................................................................................................

135

How to: Files ............................................................................................................................................

135

Troubleshooting: Files ..............................................................................................................................

142

Media ......................................................................................................................................................

143

How to: Media ..........................................................................................................................................

143

Troubleshooting: Media ............................................................................................................................

160

Ring tones, sounds, and alerts ..................................................................................................................

163

How to: Ring tones, sounds, and alerts ......................................................................................................

163

Troubleshooting: Ring tones, sounds, and alerts .......................................................................................

167

Browser ...................................................................................................................................................

168

How to: Browser .......................................................................................................................................

168

Troubleshooting: Browser .........................................................................................................................

181

Calendar ..................................................................................................................................................

183

How to: Calendar ......................................................................................................................................

183

Troubleshooting: Calendar .......................................................................................................................

192

Contacts ..................................................................................................................................................

194

How to: Contacts ......................................................................................................................................

194

Troubleshooting: Contacts ........................................................................................................................

204

Clock .......................................................................................................................................................

205

How to: Clock ...........................................................................................................................................

205

Troubleshooting: Clock .............................................................................................................................

209

Tasks and memos ....................................................................................................................................

210

Create a task or memo ..............................................................................................................................

210

Send a task or memo ................................................................................................................................

210

Change or delete a task or memo ..............................................................................................................

210

Change the status of a task .......................................................................................................................

211

Hide completed tasks ...............................................................................................................................

211

Show tasks in the calendar .......................................................................................................................

211

Synchronizing tasks and memos ...............................................................................................................

212

About categories ......................................................................................................................................

214

Categorize a contact, task, or memo .........................................................................................................

214

Create a category for contacts, tasks, or memos .......................................................................................

214

Turn off the prompt that appears before you delete items ..........................................................................

215

Typing ......................................................................................................................................................

216

How to: Typing .........................................................................................................................................

216

Troubleshooting: Typing ...........................................................................................................................

225

Keyboard .................................................................................................................................................

227

How to: Keyboard .....................................................................................................................................

227

Language .................................................................................................................................................

231

How to: Language ....................................................................................................................................

231

Troubleshooting: Language ......................................................................................................................

233

Screen display ..........................................................................................................................................

234

How to: Screen display .............................................................................................................................

234

Troubleshooting: Screen display ...............................................................................................................

238

GPS technology ........................................................................................................................................

240

How to: GPS technology ...........................................................................................................................

240

Troubleshooting: GPS technology .............................................................................................................

242

Compass ..................................................................................................................................................

243

How to: Compass .....................................................................................................................................

243

Maps .......................................................................................................................................................

246

How to: Maps ...........................................................................................................................................

246

Personalize: Maps ....................................................................................................................................

250

Troubleshooting: Maps .............................................................................................................................

252

Applications .............................................................................................................................................

253

How to: Applications ................................................................................................................................

253

Troubleshooting: Applications ..................................................................................................................

255

BlackBerry ID ...........................................................................................................................................

259

How to: BlackBerry ID ..............................................................................................................................

259

BlackBerry Device Software ......................................................................................................................

261

How to: BlackBerry Device Software .........................................................................................................

261

Troubleshooting: BlackBerry Device Software ...........................................................................................

263

Manage Connections ................................................................................................................................

265

Mobile network ........................................................................................................................................

265

Wi-Fi technology .......................................................................................................................................

272

Mobile Hotspot mode ...............................................................................................................................

282

How to: Mobile Hotspot mode ...................................................................................................................

282

Troubleshooting: Mobile Hotspot mode ....................................................................................................

285

Bluetooth technology ...............................................................................................................................

286

How to: Bluetooth technology ...................................................................................................................

286

Troubleshooting: Bluetooth technology .....................................................................................................

294

Media server ............................................................................................................................................

297

How to: Media server ................................................................................................................................

297

Smart accessories ....................................................................................................................................

299

About the Smart Accessories application ..................................................................................................

299

Set up a new dock ....................................................................................................................................

299

Change a dock profile ...............................................................................................................................

300

Delete a saved dock profile .......................................................................................................................

300

Power and battery ....................................................................................................................................

301

How to: Power and battery ........................................................................................................................

301

Storage space and media cards ................................................................................................................

304

How to: Storage space and media cards ...................................................................................................

304

Troubleshooting: Storage space and media cards .....................................................................................

308

Search .....................................................................................................................................................

310

How to: Search .........................................................................................................................................

310

Troubleshooting: Search ...........................................................................................................................

314

Security ...................................................................................................................................................

316

How to: Security .......................................................................................................................................

316

Troubleshooting: Security .........................................................................................................................

347

Service books and diagnostic reports ........................................................................................................

349

Run, view, send, or delete a diagnostic report ...........................................................................................

349

Accept, delete, or restore a service book ...................................................................................................

349

Set a default recipient for diagnostic reports .............................................................................................

350

Find your smartphone model number and version of the BlackBerry Device Software ................................

350

I can't run or submit a diagnostic report ....................................................................................................

350

Synchronization .......................................................................................................................................

352

How to: Synchronization ...........................................................................................................................

352

Troubleshooting: Synchronization .............................................................................................................

355

Accessibility options .................................................................................................................................

357

How to: Accessibility ................................................................................................................................

357

Calculator ................................................................................................................................................

363

Use the calculator ....................................................................................................................................

363

Convert a measurement ...........................................................................................................................

363

Glossary ...................................................................................................................................................

364

Legal notice .............................................................................................................................................

366

BlackBerry Torch 9810 User Guide

User Guide

Quick Help

Quick Help

Getting started: Your smartphone

Find out about apps and indicators, and what the keys do on your BlackBerry smartphone.

Your BlackBerry smartphone at a glance

New in BlackBerry 7.1

BlackBerry 7.1 enhances the BlackBerry experience with new functionality and innovative apps.

Wi-Fi calling

If your wireless service provider supports Wi-Fi calling and you subscribe to this service, you can make and receive calls over the Wi-Fi network. For more information, see Wi-Fi calling 277 .

9

User Guide

Quick Help

Mobile Hotspot mode

When you turn on Mobile Hotspot mode, you can use your smartphone as a mobile hotspot so that other Wi-Fi enabled devices can use the mobile network connection on your smartphone. For more information, see Mobile Hotspot mode 282 .

Before you use your smartphone in Mobile Hotspot mode, read the latest safety and product information at www.blackberry.com/docs/smartphones.

Parental Controls

Parental Controls are designed to help you have more control over how the features of the BlackBerry smartphone are used. With Parental Controls you can block content, turn features on or off, and decide what types of communication are available. For more information, see Turn on Parental Controls 320 .

Emergency alert messages

If your wireless service provider or organization participates in CMAS, you can receive emergency alert messages (presidential, imminent threat to safety of life, and amber alert messages) on your smartphone. For more information, see Emergency alert messages 110 .

New in BlackBerry 7

BlackBerry 7 includes a number of exciting new features and services, as well as some enhancements to existing features.

BlackBerry ID

A BlackBerry ID is an email and password that gives you convenient access to BlackBerry products and services. After you create your BlackBerry ID, you can log in to any BlackBerry product that supports BlackBerry ID. For example, with BlackBerry ID you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones. For more information, see BlackBerry ID 259 .

Voice enabled search

Looking for something? You can now use your voice to search for help, contacts, documents, pictures, videos, and more on your smartphone and on the Internet. For more information, see Search for an item using voice enabled search 310 .

10

User Guide

Quick Help

Home screen customization

Customize the home screen even more by hiding panels you don't use regularly, and hiding icons in specific panels or all panels. For more information, see Show or hide a home screen panel 22 and Show, hide, or find an application icon

23 .

Compass application

Easily determine your direction in relation to the Earth's magnetic poles or to true north. You can also use the compass with location-based applications (such as the Maps application) to find directions based on coordinates. For more information, see Compass 243 .

Touch-free call answering

You don't need to use your hands to answer calls when you're using a Bluetooth enabled headset or a regular headset! Now you can set your smartphone to answer calls automatically after 5 seconds. For more information, see Change how you answer calls with a headset 79 .

Bluetooth enhancements

You can now send multiple pictures at once using Bluetooth technology. For details, see Send a file 114 .

Conveniently send and receive a contact card (also called a vCard) using Bluetooth technology, and save the received contact card into your smartphone's contact list. For more information, see Send contact cards using Bluetooth technology 289 .

Video enhancements

Record and play back video in HD (720 x 1280) format. For more information, see Change the video size and format 153 . You can now record and play back videos in full screen size in either landscape or portrait view.

Picture enhancements

When you rotate JPEG and PNG pictures, the pictures are saved automatically in the rotated view.

Sort pictures from either newest to oldest, or oldest to newest. This lets you see a slide show in the order that pictures were taken.

You can now view pictures in a slide show using transitions such a sliding, zooming, and panning. For more information, see Change your slide show options 159 .

11

User Guide

Quick Help

About switching BlackBerry smartphones

When you switch to a new BlackBerry smartphone your data and settings, such as supported email messages, organizer data, and compatible third-party applications, can be transferred to your new smartphone.

The backup and restore process can be done using a media card or the BlackBerry Device Software. Both options are available from the Device Switch option in the Setup application.

A Switch Smartphones user guide is available at docs.blackberry.com.

Depending on your wireless service provider, this feature might not be available.

Related information

Visit the Setup application, 12

About BlackBerry ID

A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use your BlackBerry ID email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones.

You are prompted to log in using your BlackBerry ID when you set up a BlackBerry PlayBook tablet or a BlackBerry smartphone running BlackBerry 7. If you previously created a BlackBerry ID, you must use it when you set up your new tablet or smartphone (instead of creating a new BlackBerry ID). You can log in to both a tablet and a smartphone using the same BlackBerry ID.

If you're using an older BlackBerry smartphone, you might be able to create a BlackBerry ID from within an app that supports BlackBerry ID, or you can create a BlackBerry ID by visiting www.blackberry.com/blackberryid.

Related information

About downloading apps with the BlackBerry App World, 27

Visit the Setup application

The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry smartphone, and set up network connections, such as Bluetooth connections. You can also set up email addresses and social networking accounts. The Setup application should appear automatically the first time that you turn on your smartphone.

1.If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon.

2.Click a section to change options or to complete a short series of prompts that help you set the options.

12

User Guide

Quick Help

Important keys

Keys on the front of your BlackBerry smartphone

Trackpad

Slide your finger to move around the screen.

 

• Press (click) to select an item.

 

• Press and hold to open a pop-up menu.

 

 

 

Menu

Open a menu.

 

• Select a highlighted menu item.

 

• Press and hold to switch applications quickly.

 

 

 

Escape

Return to the previous screen.

 

Close the menu.

 

 

 

Send

Make a call.

 

Answer a call.

 

 

 

End/Power

End a call.

 

• Return to the home screen.

 

• Press and hold to turn on or turn off your BlackBerry smartphone.

 

 

 

Keys on the top of your smartphone

Lock

Lock or unlock the screen.

 

 

 

Mute

Mute a call.

 

Mute the volume.

 

 

 

Keys on the right side of your smartphone

Volume

Change the volume.

 

Press and hold to play the next or previous media file.

13

User Guide

Quick Help

Keys on the right side of your smartphone

• Before you take a picture or record a video, press to zoom in or

 

 

out.

 

 

 

Right convenience key

If supported, open the camera. To take a picture, press the

 

 

convenience key again.

 

You can also customize this key.

 

 

 

 

Keyboard

 

 

Shift

Capitalize letters.

 

 

Alt

On the touch screen keyboard, type a symbol or number.

 

 

Alt

On the physical keyboard, type the alternate character on a key.

 

 

Symbol

On the physical keyboard, open the symbol list.

 

 

Backspace/Delete

Delete the previous character or a selected item.

 

 

Enter

Select an item.

 

 

Speakerphone

Turn on or turn off the speakerphone during a call.

 

 

Flashing LED

The LED on the top of your BlackBerry smartphone flashes different colors to indicate different statuses.

Flashing LED color

Description

 

 

Green

You're in a wireless coverage area. You can turn on or turn

 

off this notification.

 

 

Blue

Your smartphone is connected to a Bluetooth enabled

 

device. You can turn on or turn off this notification.

 

 

Red

A new message has arrived and your selected profile is set

 

to notify you using the flashing LED. If you're using your

14

User Guide Quick Help

Flashing LED color

Description

 

 

 

smartphone with a smart card, your smartphone is

 

accessing data on the smart card.

 

 

Amber

The battery power level for your smartphone is low, or your

 

smartphone is turned off and is charging. You can't turn off

 

the notification for the low battery power level. The

 

notification for charging turns off when you turn on your

 

smartphone. If your smartphone is turned off, the LED

 

changes to a solid green color when the battery is fully

 

charged.

 

 

Related information

 

Turn on flashing LED notification for wireless coverage, 237

 

Turn off or turn on the Bluetooth connection notification, 292

Icons

Application icons

You can access your applications by clicking the icons on the home screen and in folders on the home screen. The initial view of the home screen displays icons for only some of the available applications. To view more application icons on the home screen, click All.

Depending on your BlackBerry smartphone model, administrator, and wireless service provider, some applications might not be available. You might be able to download some applications from the BlackBerry App World storefront.

To see a full icon guide, go to www.blackberry.com/docs/smartphones. Click your smartphone model, then click the Icon Guide.

Setup

Setup

Enterprise Activation

 

Activate a work email account using the

 

BlackBerry Enterprise Server.

 

 

Options

 

 

 

15

User Guide

Quick Help

Power and lock

Password Lock

Power Off

 

 

Messages

Messages

Saved Messages

 

 

Added email address

Added work email address

 

 

Text Messages

 

 

 

Instant messaging

Instant Messaging folder

BBM

Some applications might appear in this folder

 

including applications that you download.

 

 

 

Windows Live Messenger for BlackBerry

AOL Instant Messenger Service for BlackBerry

smartphones

smartphones

 

 

Google Talk for BlackBerry smartphones

Yahoo! Messenger for BlackBerry smartphones

 

 

Applications

Browser

Manage Connections

 

 

Maps

Help

 

 

Password Keeper

Voice Dialing

 

 

Applications folder

 

16

User Guide

Quick Help

Some applications might appear in this folder, including applications that you download.

Media

Media folder

Videos

 

 

Pictures

Music

 

 

Ring Tones

Voice Notes

 

 

Camera

Video Camera

 

 

Voice Notes Recorder

Podcasts

 

 

Personal organizer

Contacts

Calendar

 

 

Tasks

MemoPad

 

 

Clock

Calculator

 

 

Files

Documents To Go

Files

 

 

Social networking and mobile purchasing

BlackBerry App World

Social Feeds

17

User Guide

Quick Help

 

 

Facebook for BlackBerry smartphones

Twitter for BlackBerry smartphones

 

 

BlackBerry Device Software update

A software update for the BlackBerry Device

A software update for the BlackBerry Device

Software is available.

Software is being downloaded.

 

 

A software update for the BlackBerry Device

A software update for the BlackBerry Device

Software is ready to be installed.

Software is stopped.

 

 

Sounds and alerts

Normal profile

Phone Calls Only profile

 

 

Loud profile

Custom profile

 

 

Medium profile

Silent profile

 

 

Vibrate Only profile

All Alerts Off profile

 

 

Games

Games folder

BrickBreaker

Some applications might appear in this folder,

 

including applications that you download.

 

 

 

Word Mole

 

Home screen icons

These icons are status indicators that appear at the top of the home screen.

Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear.

18

User Guide

Quick Help

New item

To clear this icon, open each item that has this indicator.

Update is available in the BlackBerry App World storefront

Sending data

New item in the Social Feeds application

 

 

Receiving data

System is busy

 

 

New BBM item

New BBM Groups item

To clear this icon, open each chat that has this

 

icon.

 

 

 

Roaming

Unread message count

 

 

Alarm is set

Missed call count

 

 

Calendar reminder count

Bluetooth technology is turned on

 

 

Wi-Fi technology is turned on

 

 

 

Message inbox icons

These icons indicate the type or status of each message in your inbox.

Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear.

Unread message

New BBM item

 

To clear this indicator, open each chat that has

 

this indicator.

 

 

Read message

BBM chat is open

 

 

Draft message

New BBM Groups item

 

 

Filed message

New RSS item

 

 

Message with an attachment

Message is being sent

 

 

Message is high priority

Message has not been sent

 

 

19

User Guide Quick Help

Text message with an attachment

Message has been sent

 

 

Text message

Message has been delivered

 

 

Message has been read

 

Battery power level icons

These icons appear at the top of the Home screen and at the top of the screen in some applications.

Full battery

Battery is charging

 

 

Low battery

 

 

 

Typing icons

These icons appear in the upper-right corner of the screen when you type.

CAP lock (capital letter lock)

Multi-tap mode

 

 

NUM lock (number lock)

Current input language

 

 

Alt mode

 

 

 

Phone icons

These icons appear at the top of the home screen and in the Phone application.

Missed call

Received call

 

 

Placed call

Voice mail message

 

 

Calendar icons

These icons appear when you highlight a calendar entry.

Event reminder

Recurring appointment

 

 

Meeting reminder

Exception for recurring appointment

 

 

20

User Guide

Quick Help

Notes

Camera icons

These icons appear at the bottom of the screen in the camera. You can click these icons.

View pictures

Geotagging is turned on

 

 

Geotagging is turned off

Take another picture

 

 

Flash is turned on

Flash is turned off

 

 

Automatic flash mode

Scene mode

 

 

Video camera

These icons appear at the bottom of the screen in the video camera. You can click these icons.

Start recording

Pause recording

 

 

Send video

Rename video

 

 

Delete video

 

 

 

Your Home screen

Home screen at a glance

21

User Guide

Quick Help

Use a picture as your smartphone wallpaper

1.On the home screen, click the Media icon > Pictures icon.

2.Browse to a picture.

3.Press the key > Set As Wallpaper.

Related information

My display changed, 238

Add a shortcut to your home screen or Favorites panel

You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files, podcast channels, or media categories.

1.Browse to a website, or highlight the item that you want to create a shortcut for.

2.Press the key > Add to Home Screen.

To change the name of the shortcut, type a new name.

To change the location where the shortcut appears, change the Location field.

To add the shortcut to your Favorites panel, select the Mark as Favorite checkbox.

3.Click Add.

Show or hide a home screen panel

1.On the home screen, press the key > Manage Panels.

2.Select or clear the checkbox for each panel.

22

User Guide

Quick Help

3.Press the key > Save.

Show, hide, or find an application icon

Depending on your theme, you might not be able to hide some application icons. You can also hide optional BlackBerry Device Software updates.

On the home screen or in a folder, do any of the following:

To see all your application icons, on the navigation bar, click All.

• To hide an application icon, highlight the icon. Press the

key > Hide Icon. If the icon appears in other panels,

you can hide the icon in all panels or in the current panel only.

 

To show all hidden application icons, press the key > Show All Icons.

To stop hiding an application icon, highlight the icon. Press the key > Unhide Icon.

To hide the icon, click the Options icon. Click Device > Software Updates. Highlight a software version. Press the key > Hide.

To show all hidden BlackBerry Device Software updates, click the Options icon. Click Device > Software Updates. Press the key > Show All.

Related information

My display changed, 238

Move an application icon

1.On the Home screen or in an application folder, highlight an application icon.

2.Press the key.

To move the application icon to a different location on the Home screen, click Move. Click the new location.

To move the application icon into an application folder, click Move To Folder. Click an application folder.

To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder.

Change where apps that you download appear

To find your downloaded apps more easily, you can set them to appear in a certain folder, including folders you create.

1.On the home screen, press the key > Options.

2.Change the Downloads Folder field.

3.Press the key > Save.

23

User Guide

Quick Help

Change themes

1.On the home screen or in a folder, click the Options icon.

2.Click Display > Screen Display.

3.In the Theme section, click a theme.

4.Click Activate.

To delete a theme, click the theme. Click Delete.

Related information

My display changed, 238

Set the number of icons that appear on the Home screen

1.On the home screen or in a folder, click the Options icon.

2.Click Accessibility.

3.Change the Home Screen Grid Layout field.

4.Press the key > Save.

Change what happens when you type on the Home screen

Before you begin: Depending on your typing input language, you might not be able to use shortcut keys to open applications.

1.On the Home screen, press the key > Options.

To search your BlackBerry smartphone or the Internet when you type on the Home screen, change the Launch by Typing field to Universal Search.

To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.

2.Press the key > Save.

Add a message that appears when your smartphone is locked

1.On the home screen or in a folder, click the Options icon.

2.Click Display > Message on Lock Screen.

3.Type the text that you want to appear on the screen when your smartphone is locked.

4.Press the key > Save.

Related information

Lock or unlock your smartphone, 30

24

User Guide

Quick Help

Feature availability

The following items affect the availability of features on your BlackBerry smartphone. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your smartphone.

Smartphone model

Features such as GPS, the camera and video camera, and network connection options are dependent on your smartphone model. To find feature specifications for your smartphone model, visit www.blackberry.com/go/devices.

Wireless service plan and wireless service provider

You must purchase or change your wireless service plan through your wireless service provider. Features such as text messaging, location-based services, and some phone features are dependent on your wireless service provider's offerings.

A wireless service plan with phone or voice is required for you to use the Phone application and to send and receive text messages. A wireless service plan with data is required for you to use the browser service and instant messaging applications, and to send and receive email messages and PIN messages. A wireless service plan might affect which apps you can download and how you can download them.

For more information about your plan, contact your wireless service provider.

BlackBerry Internet Service and BlackBerry Enterprise Server

Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send and receive email messages, use third-party instant messaging applications, and use some browser options.

If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry Internet Service.

If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry Enterprise Server. Your administrator might set options that determine the features and settings that are available on your smartphone and if you can add or update an app. You can view the IT policies that have been set by your administrator in the security options on your smartphone.

Wireless network

The wireless network that your smartphone is connected to might affect the availability of some features. Depending on your wireless service provider and available roaming options, different wireless networks are available. Some wireless

25

User Guide

Quick Help

networks don't support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider.

Region

Depending on your region, you might have the option to add or update apps using the BlackBerry App World storefront. You might also be able to download apps from a webpage or an application. The availability of certain apps varies by region.

Related information

Find more information, 26 BlackBerry Device Software, 261

Check which wireless networks your smartphone connects to, 265

Find more information

Help on your smartphone: Find step-by-step instructions in the user guide for your BlackBerry smartphone. Click Help on the home screen or in an application menu.

www.discoverblackberry.com: Find software, applications, and accessories for your smartphone.

Your wireless service provider website: Find information about your wireless network or wireless service plan.

Popular topics

BlackBerry smartphone users have spoken! Here are the top things they want to know how to do on their smartphones.

Set up an email address

1.On the Home screen, click the Setup icon.

2.In the Setup section, click the Email Accounts icon.

3.Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon.

Note: In some cases, you might see the following options. If so, select one of the options.

Internet Mail Account: Use this option to associate your BlackBerry smartphone with one or more existing email accounts (for example, Windows Live Hotmail) or to create a new email address for your smartphone.

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User Guide

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Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your smartphone with your work email account using the BlackBerry Enterprise Server.

If you are trying to set up a Internet email account (for example, Windows Live Hotmail or Google Mail) or a new email address for your smartphone, and do not see this option, contact your administrator or wireless service provider.

Related information

Reconcile email over the wireless network manually, 94 Change options for your personal email account, 94

Add or change your email signature

Before you begin: Depending on your wireless service plan, this feature might not be supported.

1.On the home screen, click the Messages icon.

2.Press the key > Options.

For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place your cursor.

For a personal email account, click Email Account Management. Click an email account. Click Edit.

3.Type a signature.

4.Press the key > Save.

Your signature is added to your email after you send it.

About downloading apps with the BlackBerry App World

With the BlackBerry App World storefront, you can search for and download games, themes, social networking apps, personal productivity apps, and much more. Using an existing PayPal account, you can buy and download apps to your smartphone over the wireless network.

If you don't already have the BlackBerry App World on your smartphone, you can download it at www.blackberryappworld.com. For more information about managing apps using BlackBerry App World, click the

BlackBerry App World icon. Press the key > Help.

Depending on your wireless service provider and region, you might have the option to add or update apps using the BlackBerry App Worldstorefront. You might also be able to download apps from a webpage (try visiting mobile.blackberry.com from your BlackBerry smartphone), or through your wireless service provider. Data charges might apply when you add or use an app over the wireless network. For more information, contact your wireless service provider.

Related information

About BlackBerry ID, 12

27

User Guide

Quick Help

Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive

You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.

1.Connect your smartphone to your computer using a USB cable.

2.Do one of the following:

If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option.

If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option.

3.If necessary, type a password. Your smartphone appears as a drive on your computer.

4.Drag a file from a location on your computer to a folder on your smartphone.

To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.

About using your smartphone as a tethered modem

Depending on your wireless service plan or administrator, you might be able to share the Internet connection on your BlackBerry smartphone. For example, if you are travelling, you can use your smartphone's Internet connection to access the Internet on a laptop or tablet.

To use your smartphone as a tethered modem with a laptop, you must connect your smartphone with your laptop using a USB cable and open the BlackBerry Desktop Software. To use your smartphone as a tethered modem with a BlackBerry PlayBook tablet, you must pair your smartphone with your tablet using Bluetooth technology.

While using your smartphone as a modem, you might not be able to use your smartphone's Phone application, Messaging applications, or applications that use the Internet. To receive a phone call, your smartphone might turn off the tethered Internet connection.

For more information about tethering, see the Help on your BlackBerry PlayBook tablet or in the BlackBerry Desktop Software.

Copy contacts from your SIM card to your contact list

Depending on your wireless service provider and wireless network, this feature might not be supported.

1.In the contact list, press the key > SIM Phone Book.

2.Press the key > Copy All To Contacts.

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User Guide

Quick Help

Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list, your BlackBerry smartphone does not copy the SIM card contact.

Change your ring tone, notifiers, reminders, or alerts

In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles. The All Alerts Off profile can't be changed.

1.On the home screen, click your Sound and Alert Profiles icon.

2.Click Change Sounds and Alerts > Sounds for Selected Profile.

To change your ring tone or ring volume, click Phone.

To change notifiers or reminders, click to expand a section. Click an option.

3.In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:

Click a tone.

To use a song that is on your smartphone or on a media card, click All Music. Find and click a song.

To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.

To use a preloaded alert, click All Alerts. Find and click an alert.

4.Press the key > Save.

Related information

I can't change the number of times that my smartphone rings, 84

Add or delete a custom profile,

Add or delete a contact alert, 165

Icons for sound and alert profiles, 163

View a location on a map

1.On the Home screen, click the Maps icon.

2.Press the key > Find a Location.

To search for a point of interest such as a business or landmark, in the Find a store, café, etc. field, type the information for the point of interest. Highlight the point of interest.

To view a new location, in the Find an address field, type an address. Highlight the location.

To view a location for a contact, in the Find a store, café, etc. field, type the contact name. Highlight the contact information.

To view a favorite location, in the Favorites section, highlight the location.

3.Press the key > View on Map.

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User Guide

Quick Help

If you are viewing a location other than your current location, to get directions to this location from your current location, press the key > Navigate to Here. Your BlackBerry smartphone must have an internal GPS receiver or be paired with a Bluetooth enabled GPS receiver to perform this task.

Lock or unlock your smartphone

You can lock the screen to avoid pressing it or making calls accidentally and, if you have set a BlackBerry smartphone password, you can also lock your smartphone with a password.

Do one of the following:

To lock the screen, press the key on the top left of your smartphone.

To unlock the screen, open the slider or press the key and slide your finger up.

To lock your smartphone with a password, on the home screen or in a folder, click the icon.

To unlock your smartphone, enter your password.

Related information

Set or change your smartphone password, 317

Set or change your smartphone password, 317

Turn on or turn off airplane mode

You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry smartphone.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

To turn on airplane mode, click All Off.

To turn off airplane mode, click Restore Connections.

Related information

Turn on or turn off data service or set roaming options, 267

Turn on, turn off, or check the status of a network connection, 266

Turn on or turn off data service or set roaming options, 267

Turn on, turn off, or check the status of a network connection, 266

30

User Guide

Quick Help

Popular tips

Save time and maximize your efficiency with these quick tips.

Tips: Finding apps

Look in a folder on your home screen.

Some apps are located in folders on your home screen. Click a folder to see what apps are inside.

Make all hidden apps visible on the home screen.

On the home screen, press the

key > Show All

 

Icons. To unhide an app, highlight it and then press the

 

key > Unhide Icon. If the icon is hidden in other

 

panels, you can unhide the icon in all panels, or in the

 

current panel only. If Show All Icons does not appear in the

 

menu, there are no apps hidden from view.

 

 

Search for an app.

On the home screen, start typing the app name.

 

 

Verify that an app is installed.

On the home screen or in a folder, click the Options icon.

 

Click Device > Application Management. If the app is

 

listed, it is installed on your BlackBerry smartphone.

 

 

 

Tips: Managing indicators

Indicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen.

For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click the Icon Guide.

Remove the new item indicator

.

 

Open each item that has this indicator. For example, to

 

 

 

remove it from the Messages icon, click the icon.

 

 

 

Remove the unopened message indicator

.

In the Messages app, do one or more of the following:

31

User Guide Quick Help

• Open all of your messages by clicking on them. If you

 

can't find all of your unread messages in your inbox,

 

look in your messages folders.

 

 

• Mark a message as read. Highlight a message. Press

 

the

key > Mark Read.

 

 

• Mark all messages that are prior to a date as read.

 

Highlight a date field. Press the

key > Mark Prior

 

Read.

 

 

 

 

Identify an indicator.

• You might be able to identify an indicator by seeing the

 

icon of the application that the indicator refers to. To

 

see a complete list of applications on your BlackBerry

 

smartphone and their icons, on the Home screen or in a

 

folder, click the Options icon. Click Device >

 

Application Management.

 

 

 

 

 

Tips: Updating your software

Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.

Check to see if there is updated BlackBerry Device Software that you can download over the network.

Depending on your smartphone model, this feature might not be supported. On the home screen or in a folder, click the Options icon. Click Device > Software Updates.

Update your BlackBerry Device Software from your computer.

On your computer, visit www.blackberry.com/update. Click Check for Updates. Connect your smartphone to your computer.

Set your BlackBerry Desktop Software to check for updates

For instructions, see the Help in BlackBerry Desktop

automatically.

Software.

 

 

Update your BlackBerry Desktop Software .

Visit www.blackberry.com/desktopsoftware.

 

 

Tips: Doing things quickly

For full instructions, click the links under Related information at the bottom.

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User Guide Quick Help

Access popular options such as setting the alarm, viewing

Highlight and click the areas at the top of the home screen.

notifications, and turning on or turning off network

 

connections.

 

See all the apps and folders on the Home screen, or minimize the panel and view the wallpaper.

On the navigation bar, click All.

Switch to another app.

Press and hold the

key. Click an app.

Note: The other app might still be running in the background.

Open an app with a convenience key.

Press a convenience key on the side of your BlackBerry smartphone.

Note: You can customize which app a convenience key opens.

Use toolbars.

Toolbars are available in most applications, and appear at

 

the bottom of the screen. For example, you can click icons

 

on the toolbar in the message list to quickly search the

 

message list, compose an email, and delete the selected

 

message. To see a description for a toolbar icon, touch and

 

hold the icon.

Use pop-up menus.

Pop-up menus provide common available actions, and appear in the center of the screen. For example, you can use the pop-up menu in a message to file, forward, or reply to the message. To open a pop-up menu, touch and hold the screen or press and hold the trackpad. To select a command, tap the icon or click the trackpad.

Switch to the Favorites, Media, Downloads, and Frequent

On the home screen, highlight All on the navigation bar and

panels.

slide your finger on the trackpad right or left.

 

 

Add an app to the Favorites panel.

Highlight an app on the home screen or in a folder. Press

 

the

key > Mark as Favorite.

 

 

 

 

Change options for the home screen such as the wallpaper.

On the home screen, press the

key > Options.

 

 

 

Answer a call, turn on backlighting, or unlock the screen.

Open the slider.

 

 

 

 

 

Related information

Change what happens when you type on the Home screen, 24

Assign an application to a convenience key, 228

Keep an application running in the background and switch to another application, 253

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User Guide

Quick Help

Tips: Extending battery life

Close apps when you're finished with them.

In an app, press the

key and click Close or Exit.

 

 

Turn on battery saving mode.

On the home screen or in a folder, click the Options icon.

 

ClickDevice > Battery Saving Mode. Select the Turn on

 

Battery Saving Mode when battery power level is low

 

checkbox.

 

Turn off network connections you aren't using.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click a network connection to clear the checkbox.

If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi when you're in an area with reduced wireless coverage.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Select the Wi-Fi checkbox.

Set your smartphone to turn on and turn off automatically.

On the home screen or in a folder, click the Options icon.

 

Click Device > Auto On/Off.

 

 

 

 

 

Close browser tabs you aren't using.

In the browser, press the

key > Tabs. Highlight a tab

 

and click the

icon.

 

 

 

 

Set backlighting to remain on for a shorter period of time,

On the home screen or in a folder, click the Options icon.

and lower its brightness.

Click Display > Screen Display.

 

 

 

 

Switch your vibrating notifications to sound notifications or

On the home screen, click your Sound and Alert Profiles

LED notifications, lower the volume of your sound

icon. Click Change Sounds and Alerts.

 

notifications, or select a shorter ring tone.

 

 

 

 

 

 

 

Delete the previous text from a reply message.

When you are replying to a message, press the

key >

 

Delete Original Text.

 

 

Change how often podcast or social feed applications refresh content.

Your podcast and social feed applications periodically refresh content. In some of these applications, you can reduce how often the content refreshes. For more information, see the Help in the application.

If your smartphone has a camera flash, turn off the flash.

On the home screen, click the Camera icon. Click the flash icon at the bottom of the screen until the flash off indicator appears.

Keep your battery connections clean.

Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the smartphone.

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User Guide

Quick Help

Tips: Freeing space for your music, pictures, videos, and files

You can store files in the built-in media storage on your BlackBerry smartphone or on a media card.

Check how much storage is used by media files and

On the home screen, click the Media icon. Press the

documents.

key > Memory Use.

 

 

 

Delete unneeded files.

On the home screen or in a folder, click the Files icon. Find

 

and highlight a file. Press the

key > Delete.

 

 

Reduce the size of pictures you take and videos you record.

On the home screen, click the Camera icon or the Media

 

icon > Video Camera icon. Press the

key > Options.

 

Change the Image Size or Video Format field.

 

 

Store files on a media card instead of your smartphone.

On the home screen, click the Camera icon or the Media

 

icon > Video Camera icon. Press the

key > Options.

 

In the Storage section, change the Store Pictures or Store

 

Videos field.

 

 

 

 

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.

Related information

Copy, move, rename, or delete a file, 138 Change the size of pictures that you take, 155

View the amount of available storage space on your smartphone, 308 Change how long your smartphone stores calendar entries, 190

Keep an application running in the background and switch to another application, 253

Tips: Keeping your information safe

You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.

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User Guide Quick Help

Set a smartphone password.

On the home screen or in a folder, click the Options icon.

 

Click Security > Password.

 

 

Encrypt contacts and files.

On the home screen or in a folder, click the Options icon.

 

Click Security > Encryption.

Back up your smartphone data to your computer.

Use the BlackBerry Desktop Software to back up your smartphone data to your computer. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.

Back up your smartphone data to a media card.

On the Home screen, click the Setup icon. In the Setup section, click Device Switch > Save Data.

Related information

Turn on encryption, 307

Set or change your smartphone password, 317

Shortcuts: Phone

Depending on the typing input language that you're using, some shortcuts might not be available.

Change your ring tone

From the home screen, press the

key. Press the

key >

 

Phone Ring Tones.

 

 

 

 

 

 

Check your voice mail

Press and hold 1.

 

 

 

 

 

Send an incoming call to voice mail when your

Press and hold the Volume Down key on the right side of your

 

BlackBerry smartphone is inserted in a holster

smartphone.

 

 

 

 

 

Set up a speed dial for a contact

From the home screen or in the Phone application, press and hold the

 

key that you would like to assign speed dial to.

 

 

 

 

 

Add an extension to a phone number

Press the

key and X. Type the extension number.

 

 

 

 

 

 

Type a letter in a phone number field

Press the

key and the letter key.

 

 

 

 

 

 

 

Insert a plus sign (+) when typing a phone

Press O.

 

 

 

number

 

 

 

 

 

 

 

 

 

Turn on or turn off the speakerphone during a

Press the

key on the keyboard.

 

 

call

 

 

 

 

 

 

 

 

 

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User Guide Quick Help

Stop listening to a call with a wireless headset

Press the

key on the keyboard.

 

 

 

 

Change the active phone number

From the home screen, press the

key. Click your phone number

at the top of the screen. Click a phone number.

Shortcuts: Typing with the physical keyboard

Depending on the typing input language that you're using, some shortcuts might not be available.

Insert a period (.)

Press the

key twice. The next letter is capitalized.

 

 

 

 

 

Insert an at sign (@) or a period (.) in an email address field

Press the

key.

 

 

 

 

Capitalize a letter

Press and hold the letter key until the capitalized letter

 

appears.

 

 

 

 

 

 

 

Turn on CAPS lock

Press the

key and the Right

key. To turn off

 

CAPS lock, press the Left or Right

key.

 

 

 

Type a symbol

Press the

key. Type the letter that appears below the

 

symbol.

 

 

 

 

 

 

Type the alternate character on a key

Press the

key and the character key.

 

 

Type an accented or special character

Press and hold the letter key and, on the trackpad, slide

 

your finger left or right. For example, to type ü, press and

 

hold U and slide your finger left until ü appears. Release the

 

letter key when the accented or special character appears.

 

 

 

Type a number in a text field

Press and hold the

key and press the number key.

 

 

Type a number in a number field

Press a number key. You don't need to press the

 

key.

 

 

 

 

 

 

 

Turn on NUM lock

Press the

key and the Left

key. To turn off

 

NUM lock, press the Left or Right

key.

 

 

 

Highlight a line of text

Press the Left or Right

key and, on the trackpad,

 

slide your finger up or down.

 

 

 

 

Highlight text character by character

Press the Left or Right

key and, on the trackpad,

slide your finger left or right.

37

User Guide Quick Help

Cut highlighted text

Press the Left or Right

key and the

key.

 

 

 

 

Copy highlighted text

Press the

key and click the trackpad.

 

 

 

 

Paste text

Press the Left or Right

key and click the trackpad.

 

 

 

 

 

Shortcuts: Typing with the touch screen keyboard

Depending on the typing input language that you're using, some shortcuts might not be available. Depending on the type of touch screen keyboard you're using, some shortcuts might not be available.

Show the keyboard

Tap a text field or tap the Show Keyboard icon at the

 

bottom of the screen.

 

 

 

 

 

Hide the keyboard

Touch the top of the keyboard and slide your finger quickly

 

down the screen.

 

 

 

 

 

 

Insert a period (.)

Tap the

key twice. The next letter is capitalized.

 

 

 

 

 

 

Insert an at sign (@) or a period (.) in an email address field

Tap the

key.

 

 

 

 

 

 

 

Capitalize a letter

Tap the

key. Tap the letter key.

 

 

 

 

Turn on CAPS lock

Touch and hold the

key until the lock indicator

 

appears on the key. To turn off CAPS lock, tap the

 

 

key again.

 

 

 

 

 

 

 

 

Type a symbol

Tap the

key. Tap the

key. Tap the symbol.

 

 

Type an accented character

Touch and hold the letter key. Tap the accented character

 

that appears on the screen.

 

 

 

 

 

 

Type a number in a text field

Tap the

key. Tap the number key.

 

 

 

 

Type a number in a number field

Tap a number key. You don't need to tap the

or

 

key.

 

 

 

 

 

 

 

Turn on NUM lock

Touch and hold the

key until the lock indicator

 

appears on the key. To turn off NUM lock, tap the

 

 

key.

 

 

 

 

 

 

 

 

 

 

38

User Guide Quick Help

Move the cursor to edit text

Touch the text. Your BlackBerry smartphone displays a

 

frame around the cursor. To move the cursor one character

 

at a time, touch the cursor frame and slide your finger.

 

 

Change the typing input language

If you have more than one typing input language installed,

 

and you're using the full keyboard, tap the language key.

 

Tap an input language.

 

 

Shortcuts: Media

Depending on the typing input language that you're using, some shortcuts might not be available.

Audio and video files

Pause an audio or video file

Press the

key on the top of your BlackBerry

 

smartphone.

 

 

 

 

Resume playing an audio or video file

Press the

key again.

 

 

Play the next audio file

Press and hold the Volume Up key on the right side of your

 

smartphone.

 

 

 

Play the previous audio file

Press and hold the Volume Down key on the right side of

 

your smartphone.

 

 

Turn on the audio boost feature if you're using a headset

Press the Volume Up key until the audio boost feature turns

 

on.

 

 

 

 

Pictures

Zoom in

Press I

 

 

Zoom out

Press O

 

 

Pan up

Press 2

 

 

Pan down

Press 8

 

 

Pan right

Press 6

 

 

Pan left

Press 4

 

 

39

User Guide

Quick Help

 

 

Rotate

Press L

 

 

Camera and video camera

Zoom in before you take a picture or record a video

Press the Volume Up key.

 

 

Zoom out before you take a picture or record a video

Press the Volume Down key.

 

 

Take a picture

Press the Convenience key on the right side of your

 

smartphone.

 

 

Common troubleshooting

I can't make or receive calls

Try the following actions:

Verify that your BlackBerry® smartphone is connected to the wireless network.

Verify that your wireless service plan includes phone or voice services.

If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.

If you have traveled to another country and you haven't changed your smart dialing options, dial the full phone number, including the country code and area code, for your contact.

If you're not receiving calls, verify that call blocking and call forwarding are turned off.

Your smartphone or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.

If you have more than one phone number associated with your smartphone, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number.

If you're using your BlackBerry MVS Client phone number, verify that support for the BlackBerry MVS Client is turned on.

If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry

Mobile Voice System. From the home screen, press the key. Press the key. Click Options. Click BlackBerry MVS Client. Press the key. Click Register Now. If the Register Now menu item doesn't appear, or if the registration fails, contact your administrator. If the registration doesn't complete, wait for a short period of time and then try again.

40

User Guide

Quick Help

If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that call forwarding is turned off.

Related information

Fixed dialing and smart dialing, 71

Call waiting, call forwarding, and call blocking, 69

Switch the active phone number,

I'm not receiving messages

Try the following actions:

Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.

Reset your smartphone. Connect to the network and try again.

If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.

If you haven't received a registration message from the wireless network, register your smartphone. On the home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the

key > Register Now.

Verify that data service is turned on.

If you use email filters, verify that the options for email filters are set correctly.

Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from.

Verify that your smartphone is not blocking messages. For more information, contact your administrator.

Related information

Change, prioritize, or delete an email filter, 102

Forward email from a specific email folder to your smartphone,

I can't send messages

Try the following actions:

Verify that your BlackBerry® smartphone is connected to the wireless network.

If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact.

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User Guide

Quick Help

If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.

If you haven't received a registration message from the wireless network, register your smartphone. On the home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the

key > Register Now.

Generate an encryption key.

Verify that data service is turned on.

Resend the message.

Related information

Generate an encryption key, 324

Change or delete a contact, 195

Turn on or turn off data service or set roaming options, 267

Options for email filters, 101

Resend a message, 97

Wireless coverage indicators, 270

Turn on, turn off, or check the status of a network connection, 266

Resend a message, 97

I forget my smartphone password

If you forget your BlackBerry smartphone password, it can't be recovered. If your smartphone uses a BlackBerry Enterprise Server, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only way you can reset your password without knowing your current password is to delete all your smartphone data. You can do this by exceeding the number of allowed password attempts.

If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you delete your smartphone data, you might also delete the data on your media card. For more information, contact your administrator.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.

My smartphone isn't ringing or vibrating when I receive a call or message

Try the following actions:

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User Guide

Quick Help

On the home screen, click your Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent.

If you have created contact alerts, on the home screen, click your Sound and Alert Profiles icon. Click Change Sounds and Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set to Silent and that the Vibration field isn't set to Off.

The screen turns off

When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone.

To turn on the screen, click the trackpad or press a key.

Related information

Set options for backlighting, 234

Email messages aren't reconciling over the wireless network

Try the following actions:

Verify that your BlackBerry® smartphone is connected to the wireless network.

Verify that wireless email reconciliation is turned on.

Reconcile email messages manually.

Organizer data isn't synchronizing over the wireless network

Try the following actions:

Verify that your BlackBerry® smartphone is connected to the wireless network.

Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and MemoPad.

If you use the BlackBerry Internet Service, you must synchronize calendar data using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.

I can't pair with a Bluetooth enabled device

Try the following actions:

43

User Guide

Quick Help

Verify that your BlackBerry smartphone is compatible with the Bluetooth enabled device. For more information, see the documentation that came with the Bluetooth enabled device.

If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device.

If your smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your smartphone discoverable for a short period of time. Many car kits need to discover your smartphone rather than your smartphone discovering the car kit. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device. Click Listen. Bluetooth enabled devices can detect your smartphone for 2 minutes.

Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click

Networks and Connections > Bluetooth Connections. Highlight a Bluetooth enabled device. Press the >

Devices Properties. Clear the Encryption checkbox. Press the key > Save.

Related information

Make your smartphone discoverable, 289

The media player screen closes

If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.

Related information

Change the amount of time before the media player screen closes, 145

44

User Guide

Tips and shortcuts

Tips and shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Tips: Doing things quickly

For full instructions, click the links under Related information at the bottom.

Access popular options such as setting the alarm, viewing

Highlight and click the areas at the top of the home screen.

notifications, and turning on or turning off network

 

connections.

 

See all the apps and folders on the Home screen, or minimize the panel and view the wallpaper.

On the navigation bar, click All.

Switch to another app.

Press and hold the

key. Click an app.

Note: The other app might still be running in the background.

Open an app with a convenience key.

Press a convenience key on the side of your BlackBerry smartphone.

Note: You can customize which app a convenience key opens.

Use toolbars.

Toolbars are available in most applications, and appear at

 

the bottom of the screen. For example, you can click icons

 

on the toolbar in the message list to quickly search the

 

message list, compose an email, and delete the selected

 

message. To see a description for a toolbar icon, touch and

 

hold the icon.

Use pop-up menus.

Pop-up menus provide common available actions, and appear in the center of the screen. For example, you can use the pop-up menu in a message to file, forward, or reply to the message. To open a pop-up menu, touch and hold the screen or press and hold the trackpad. To select a command, tap the icon or click the trackpad.

45

User Guide Tips and shortcuts

Switch to the Favorites, Media, Downloads, and Frequent

On the home screen, highlight All on the navigation bar and

panels.

slide your finger on the trackpad right or left.

 

 

Add an app to the Favorites panel.

Highlight an app on the home screen or in a folder. Press

 

the

key > Mark as Favorite.

 

 

 

 

Change options for the home screen such as the wallpaper.

On the home screen, press the

key > Options.

 

 

 

Answer a call, turn on backlighting, or unlock the screen.

Open the slider.

 

 

 

 

 

Related information

Change what happens when you type on the Home screen, 24

Assign an application to a convenience key, 228

Keep an application running in the background and switch to another application, 253

Tips: Extending battery life

Close apps when you're finished with them.

In an app, press the

key and click Close or Exit.

 

 

Turn on battery saving mode.

On the home screen or in a folder, click the Options icon.

 

ClickDevice > Battery Saving Mode. Select the Turn on

 

Battery Saving Mode when battery power level is low

 

checkbox.

 

Turn off network connections you aren't using.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click a network connection to clear the checkbox.

If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi when you're in an area with reduced wireless coverage.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Select the Wi-Fi checkbox.

Set your smartphone to turn on and turn off automatically.

On the home screen or in a folder, click the Options icon.

 

Click Device > Auto On/Off.

 

 

 

 

Close browser tabs you aren't using.

In the browser, press the

key > Tabs. Highlight a tab

 

and click the

icon.

 

Set backlighting to remain on for a shorter period of time, and lower its brightness.

On the home screen or in a folder, click the Options icon. Click Display > Screen Display.

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User Guide

Tips and shortcuts

Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone.

On the home screen, click your Sound and Alert Profiles icon. Click Change Sounds and Alerts.

Delete the previous text from a reply message.

When you are replying to a message, press the

key >

 

Delete Original Text.

 

Change how often podcast or social feed applications refresh content.

Your podcast and social feed applications periodically refresh content. In some of these applications, you can reduce how often the content refreshes. For more information, see the Help in the application.

If your smartphone has a camera flash, turn off the flash.

On the home screen, click the Camera icon. Click the flash icon at the bottom of the screen until the flash off indicator appears.

Keep your battery connections clean.

Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the smartphone.

Tips: Finding apps

Look in a folder on your home screen.

Some apps are located in folders on your home screen. Click a folder to see what apps are inside.

Make all hidden apps visible on the home screen.

On the home screen, press the

key > Show All

 

Icons. To unhide an app, highlight it and then press the

 

key > Unhide Icon. If the icon is hidden in other

 

panels, you can unhide the icon in all panels, or in the

 

current panel only. If Show All Icons does not appear in the

 

menu, there are no apps hidden from view.

 

 

Search for an app.

On the home screen, start typing the app name.

 

 

Verify that an app is installed.

On the home screen or in a folder, click the Options icon.

 

Click Device > Application Management. If the app is

 

listed, it is installed on your BlackBerry smartphone.

 

 

 

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User Guide

Tips and shortcuts

Tips: Freeing space for your music, pictures, videos, and files

You can store files in the built-in media storage on your BlackBerry smartphone or on a media card.

Check how much storage is used by media files and

On the home screen, click the Media icon. Press the

documents.

key > Memory Use.

 

 

 

Delete unneeded files.

On the home screen or in a folder, click the Files icon. Find

 

and highlight a file. Press the

key > Delete.

 

 

Reduce the size of pictures you take and videos you record.

On the home screen, click the Camera icon or the Media

 

icon > Video Camera icon. Press the

key > Options.

 

Change the Image Size or Video Format field.

 

 

Store files on a media card instead of your smartphone.

On the home screen, click the Camera icon or the Media

 

icon > Video Camera icon. Press the

key > Options.

 

In the Storage section, change the Store Pictures or Store

 

Videos field.

 

 

 

 

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.

Related information

Copy, move, rename, or delete a file, 138 Change the size of pictures that you take, 155

View the amount of available storage space on your smartphone, 308 Change how long your smartphone stores calendar entries, 190

Keep an application running in the background and switch to another application, 253

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User Guide

Tips and shortcuts

Tips: Freeing space to optimize your smartphone's performance

Try to maintain at least 10 MB of available application storage on your BlackBerry smartphone. If you find that your smartphone processes are unusually slow, try any of the following:

Close any apps you're not using.

Press and hold the

key until the application switcher

 

appears. Click an application icon. Press the

key >

 

Close or Exit.

 

 

 

 

Check how much free application storage you have.

On the home screen or in a folder, click the Options icon.

 

Click Device > Storage.

 

 

Identify and delete applications and themes you don't need.

On the home screen or in a folder, click the Options icon. Click Device > Application Management. To view the details about your smartphone's memory and CPU usage, slide your finger on the trackpad right or left. To delete an application or theme, click an item. Click Delete.

Delete languages you don't use.

On the home screen or in a folder, click the Setup icon. Click Languages and Input Methods.

Delete browsing history and clear the cache.

On the home screen, click the Browser icon. Press the

 

key > Options. Go to the Clear Browsing Data

 

section.

 

 

 

 

 

 

Delete messages.

Highlight a message. Press and hold the

key. On the

 

trackpad, slide your finger up or down. Release the

 

key. Press the

key > Delete Messages.

 

 

Or, highlight a date. Press the

key > Delete Prior.

 

 

Reduce the amount of time that your smartphone stores

On the home screen, click the Messages icon or Calendar

email messages and calendar entries.

icon. Press the

key > Options.

 

 

 

 

Stop storing sent messages on your smartphone.

On the home screen, click the Messages icon. Press the

 

key > Options > Email Preferences.

 

 

 

 

 

 

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User Guide

Tips and shortcuts

Receive only the first section of long email messages, and choose whether to download more.

On the home screen, click the Messages icon. Press the key > Options > Message Display and Actions.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.

Related information

Change how long your smartphone stores calendar entries, 190 Delete a language from your smartphone, 231

Tips: Updating your software

Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.

Check to see if there is updated BlackBerry Device Software that you can download over the network.

Depending on your smartphone model, this feature might not be supported. On the home screen or in a folder, click the Options icon. Click Device > Software Updates.

Update your BlackBerry Device Software from your computer.

On your computer, visit www.blackberry.com/update. Click Check for Updates. Connect your smartphone to your computer.

Set your BlackBerry Desktop Software to check for updates

For instructions, see the Help in BlackBerry Desktop

automatically.

Software.

 

 

Update your BlackBerry Desktop Software .

Visit www.blackberry.com/desktopsoftware.

 

 

Tips: Keeping your information safe

You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended.

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