Blackberry Storm 9500 User Manual

User Guide

BlackBerry Storm 9500 Smartphone

Version: 4.7

SWD-491985-1111115743-001

Contents

Shortcuts....................................................................................................................................................................................................................................... 9

BlackBerry basics shortcuts................................................................................................................................................................................................................. 9

Phone shortcuts..................................................................................................................................................................................................................................... 9

Camera shortcuts................................................................................................................................................................................................................................... 9

Media shortcuts...................................................................................................................................................................................................................................... 9

Typing shortcuts..................................................................................................................................................................................................................................... 9

Phone............................................................................................................................................................................................................................................. 11

Phone basics........................................................................................................................................................................................................................................... 11

Emergency calls..................................................................................................................................................................................................................................... 13

Volume..................................................................................................................................................................................................................................................... 13

Voice mail................................................................................................................................................................................................................................................ 14

Speed dial................................................................................................................................................................................................................................................ 14

Voice dialing........................................................................................................................................................................................................................................... 15

Conference calls..................................................................................................................................................................................................................................... 17

Call logs................................................................................................................................................................................................................................................... 18

Call waiting............................................................................................................................................................................................................................................. 20

Call forwarding....................................................................................................................................................................................................................................... 20

Call blocking........................................................................................................................................................................................................................................... 22

Fixed dialing........................................................................................................................................................................................................................................... 22

Smart dialing.......................................................................................................................................................................................................................................... 24

TTY support............................................................................................................................................................................................................................................. 25

Multiple phone numbers....................................................................................................................................................................................................................... 25

Phone options......................................................................................................................................................................................................................................... 26

Phone troubleshooting.......................................................................................................................................................................................................................... 28

Messages....................................................................................................................................................................................................................................... 31

Message basics...................................................................................................................................................................................................................................... 31

Email messages...................................................................................................................................................................................................................................... 36

PIN messages......................................................................................................................................................................................................................................... 42

SMS text messages................................................................................................................................................................................................................................ 43

MMS messages....................................................................................................................................................................................................................................... 47

Message list options.............................................................................................................................................................................................................................. 50

S/MIME-protected messages.............................................................................................................................................................................................................. 54

PGP protected messages...................................................................................................................................................................................................................... 60

Message troubleshooting..................................................................................................................................................................................................................... 66

Attachments................................................................................................................................................................................................................................. 71

Attachment basics................................................................................................................................................................................................................................. 71

Document attachments........................................................................................................................................................................................................................ 73

Spreadsheet attachments.................................................................................................................................................................................................................... 73

Media attachments................................................................................................................................................................................................................................ 74

Presentation attachments.................................................................................................................................................................................................................... 75

vCard contact attachments.................................................................................................................................................................................................................. 76

Attachment troubleshooting................................................................................................................................................................................................................ 76

Camera and video camera......................................................................................................................................................................................................... 77

Take a picture......................................................................................................................................................................................................................................... 77

Pan a picture........................................................................................................................................................................................................................................... 77

Zoom in to or out from a picture.......................................................................................................................................................................................................... 77

Record a video........................................................................................................................................................................................................................................ 77

Camera and video camera options...................................................................................................................................................................................................... 78

Camera and video camera troubleshooting....................................................................................................................................................................................... 79

Media............................................................................................................................................................................................................................................. 81

Transferring and downloading media files........................................................................................................................................................................................ 81

Playing media files and recording voice notes.................................................................................................................................................................................. 83

Managing media files............................................................................................................................................................................................................................ 85

Viewing pictures.................................................................................................................................................................................................................................... 88

Managing pictures................................................................................................................................................................................................................................. 90

Media card and file transfer options................................................................................................................................................................................................... 91

Media troubleshooting.......................................................................................................................................................................................................................... 93

Browser.......................................................................................................................................................................................................................................... 95

Browser basics........................................................................................................................................................................................................................................ 95

Browser bookmarks............................................................................................................................................................................................................................... 98

Web feeds................................................................................................................................................................................................................................................ 100

Browser options...................................................................................................................................................................................................................................... 102

Browser security..................................................................................................................................................................................................................................... 105

Browser push.......................................................................................................................................................................................................................................... 107

Browser troubleshooting...................................................................................................................................................................................................................... 108

Date, time, and alarm................................................................................................................................................................................................................. 109

Set the date and time............................................................................................................................................................................................................................ 109

Get the date and time from the wireless network automatically................................................................................................................................................... 109

Change what appears on the display when your device is charging............................................................................................................................................ 109

Change the clock face........................................................................................................................................................................................................................... 110

Display a second time zone.................................................................................................................................................................................................................. 110

Turn on bedside clock mode................................................................................................................................................................................................................. 110

Set options for bedside clock mode.................................................................................................................................................................................................... 110

Turn on the alarm................................................................................................................................................................................................................................... 111

Silence the alarm................................................................................................................................................................................................................................... 111

Change alarm notification options..................................................................................................................................................................................................... 111

Use the stopwatch................................................................................................................................................................................................................................. 111

Set the timer........................................................................................................................................................................................................................................... 111

Change timer notification options...................................................................................................................................................................................................... 112

Date, time, and alarm troubleshooting............................................................................................................................................................................................... 112

Personal organizer...................................................................................................................................................................................................................... 113

Contacts.................................................................................................................................................................................................................................................. 113

Calendar.................................................................................................................................................................................................................................................. 119

Tasks........................................................................................................................................................................................................................................................ 127

Memos..................................................................................................................................................................................................................................................... 129

Categories............................................................................................................................................................................................................................................... 131

Calculator................................................................................................................................................................................................................................................ 132

Notifications................................................................................................................................................................................................................................ 133

Notification basics................................................................................................................................................................................................................................. 133

LED notification...................................................................................................................................................................................................................................... 135

Notifications troubleshooting.............................................................................................................................................................................................................. 136

Typing............................................................................................................................................................................................................................................ 137

Typing basics.......................................................................................................................................................................................................................................... 137

Typing input methods........................................................................................................................................................................................................................... 139

Spelling checker..................................................................................................................................................................................................................................... 141

Custom dictionary.................................................................................................................................................................................................................................. 143

AutoText.................................................................................................................................................................................................................................................. 145

Typing troubleshooting......................................................................................................................................................................................................................... 146

Language....................................................................................................................................................................................................................................... 147

Change the display language.............................................................................................................................................................................................................. 147

Add a display language......................................................................................................................................................................................................................... 147

Delete a display language.................................................................................................................................................................................................................... 147

About typing input languages............................................................................................................................................................................................................. 147

Change the typing input language..................................................................................................................................................................................................... 147

Change the voice dialing language.................................................................................................................................................................................................... 147

Change the display options for contacts........................................................................................................................................................................................... 148

Language troubleshooting................................................................................................................................................................................................................... 148

Display and keyboard................................................................................................................................................................................................................. 149

Backlighting............................................................................................................................................................................................................................................ 149

Display options....................................................................................................................................................................................................................................... 149

Keyboard options................................................................................................................................................................................................................................... 151

Themes.................................................................................................................................................................................................................................................... 152

Accessibility options.............................................................................................................................................................................................................................. 153

Display troubleshooting........................................................................................................................................................................................................................ 153

Search............................................................................................................................................................................................................................................ 155

Messages, attachments, and web pages............................................................................................................................................................................................ 155

Organizer data....................................................................................................................................................................................................................................... 157

Synchronization........................................................................................................................................................................................................................... 159

About synchronization.......................................................................................................................................................................................................................... 159

Reconcile email messages over the wireless network..................................................................................................................................................................... 159

Delete email messages over the wireless network........................................................................................................................................................................... 159

Prerequisites: Synchronizing organizer data over the wireless network...................................................................................................................................... 160

Synchronize organizer data over the wireless network................................................................................................................................................................... 160

About synchronization conflicts.......................................................................................................................................................................................................... 160

Manage email reconciliation conflicts............................................................................................................................................................................................... 160

Manage data synchronization conflicts............................................................................................................................................................................................. 161

About backing up and restoring device data..................................................................................................................................................................................... 161

Prerequisites: Restoring data over the wireless network................................................................................................................................................................ 161

Delete all device data............................................................................................................................................................................................................................ 161

Empty the deleted items folder on your computer from your device............................................................................................................................................ 161

Synchronization troubleshooting........................................................................................................................................................................................................ 162

Bluetooth technology................................................................................................................................................................................................................. 165

Bluetooth technology basics................................................................................................................................................................................................................ 165

Bluetooth technology options.............................................................................................................................................................................................................. 167

Bluetooth technology troubleshooting............................................................................................................................................................................................... 170

GPS technology........................................................................................................................................................................................................................... 173

About GPS technology.......................................................................................................................................................................................................................... 173

Get your GPS location........................................................................................................................................................................................................................... 173

Turn off location aiding......................................................................................................................................................................................................................... 173

GPS technology troubleshooting........................................................................................................................................................................................................ 173

Maps............................................................................................................................................................................................................................................... 175

Map basics.............................................................................................................................................................................................................................................. 175

Navigation.............................................................................................................................................................................................................................................. 177

Maps bookmarks.................................................................................................................................................................................................................................... 177

Map options............................................................................................................................................................................................................................................ 178

Maps troubleshooting........................................................................................................................................................................................................................... 180

BlackBerry Messenger............................................................................................................................................................................................................... 181

Groups..................................................................................................................................................................................................................................................... 182

Conversations......................................................................................................................................................................................................................................... 183

Availability.............................................................................................................................................................................................................................................. 186

Applications................................................................................................................................................................................................................................. 189

Switch applications............................................................................................................................................................................................................................... 189

Add, update, or downgrade an application using the application center..................................................................................................................................... 189

Add an application................................................................................................................................................................................................................................. 189

View properties for an application...................................................................................................................................................................................................... 189

Delete a third-party application.......................................................................................................................................................................................................... 189

Receive a device password prompt before you add an application............................................................................................................................................... 190

View the size of an application database........................................................................................................................................................................................... 190

Check for application updates............................................................................................................................................................................................................. 190

About upgrading the BlackBerry Device Software........................................................................................................................................................................... 190

Prerequisites: Upgrading the BlackBerry Device Software over the wireless network.............................................................................................................. 190

Upgrade the BlackBerry Device Software......................................................................................................................................................................................... 191

Return to the previous version of the BlackBerry Device Software............................................................................................................................................... 191

Delete the previous version of the BlackBerry Device Software.................................................................................................................................................... 191

Application troubleshooting................................................................................................................................................................................................................ 191

Wireless network coverage....................................................................................................................................................................................................... 193

Find information about wireless coverage indicators...................................................................................................................................................................... 193

Turn off a wireless connection............................................................................................................................................................................................................. 193

Network connection indicators........................................................................................................................................................................................................... 193

Turn on wireless coverage notification............................................................................................................................................................................................... 194

Change the connection speed for the wireless network................................................................................................................................................................. 194

About the preferred wireless network list.......................................................................................................................................................................................... 194

Add a wireless network to the preferred wireless network list....................................................................................................................................................... 194

Change the order of preferred wireless networks............................................................................................................................................................................ 195

Delete a wireless network from the preferred wireless network list............................................................................................................................................. 195

Turn off data service.............................................................................................................................................................................................................................. 195

About roaming........................................................................................................................................................................................................................................ 196

Switch wireless networks manually.................................................................................................................................................................................................... 196

Verify the status of network connections and services................................................................................................................................................................... 196

Wireless network coverage troubleshooting..................................................................................................................................................................................... 196

Power, battery, and memory..................................................................................................................................................................................................... 199

Turn off your device............................................................................................................................................................................................................................... 199

Set your device to turn on and turn off automatically..................................................................................................................................................................... 199

Reset the device..................................................................................................................................................................................................................................... 199

Check the battery power level............................................................................................................................................................................................................. 199

Extend battery life................................................................................................................................................................................................................................. 199

Format the device memory or a media card...................................................................................................................................................................................... 200

View the amount of available memory............................................................................................................................................................................................... 200

Best practice: Optimizing your device performance........................................................................................................................................................................ 200

SIM card........................................................................................................................................................................................................................................ 203

About the SIM card phone book.......................................................................................................................................................................................................... 203

Add a contact to your SIM card........................................................................................................................................................................................................... 203

Copy contacts from your SIM card to your contact list.................................................................................................................................................................... 203

Copy a contact from your contact list to your SIM card.................................................................................................................................................................. 203

Change a SIM card contact.................................................................................................................................................................................................................. 204

Delete a SIM card contact.................................................................................................................................................................................................................... 204

Store SMS text messages on your SIM card...................................................................................................................................................................................... 204

About SIM card security........................................................................................................................................................................................................................ 204

Protect your SIM card with a PIN code.............................................................................................................................................................................................. 204

Change the SIM card PIN code........................................................................................................................................................................................................... 205

Change the display name for a phone number................................................................................................................................................................................. 205

Security......................................................................................................................................................................................................................................... 207

Security basics........................................................................................................................................................................................................................................ 207

Password keeper.................................................................................................................................................................................................................................... 208

Encryption............................................................................................................................................................................................................................................... 210

Memory cleaning................................................................................................................................................................................................................................... 212

Certificates.............................................................................................................................................................................................................................................. 213

PGP keys................................................................................................................................................................................................................................................. 219

Certificate servers.................................................................................................................................................................................................................................. 224

Key stores................................................................................................................................................................................................................................................ 225

Smart cards............................................................................................................................................................................................................................................. 227

Software tokens..................................................................................................................................................................................................................................... 231

About security self-tests....................................................................................................................................................................................................................... 231

Verify security software........................................................................................................................................................................................................................ 231

Third-party application control........................................................................................................................................................................................................... 231

Security troubleshooting...................................................................................................................................................................................................................... 234

Service books and diagnostic reports..................................................................................................................................................................................... 237

Service books.......................................................................................................................................................................................................................................... 237

Diagnostic reports................................................................................................................................................................................................................................. 237

BrickBreaker................................................................................................................................................................................................................................. 241

About BrickBreaker................................................................................................................................................................................................................................ 241

BrickBreaker capsules........................................................................................................................................................................................................................... 241

BrickBreaker scoring............................................................................................................................................................................................................................. 242

Play BrickBreaker................................................................................................................................................................................................................................... 242

Adjust the volume.................................................................................................................................................................................................................................. 242

Submit a score to the BrickBreaker high score web site................................................................................................................................................................. 242

Check the high scores on the BrickBreaker web site....................................................................................................................................................................... 242

Word Mole game.......................................................................................................................................................................................................................... 243

Word Mole game basics........................................................................................................................................................................................................................ 243

Single-player games.............................................................................................................................................................................................................................. 244

Multiplayer games................................................................................................................................................................................................................................. 245

Word Mole game troubleshooting....................................................................................................................................................................................................... 246

Glossary........................................................................................................................................................................................................................................ 247

Legal notice.................................................................................................................................................................................................................................. 251

User Guide

Shortcuts

User Guide

Shortcuts

BlackBerry basics shortcuts

• To select an item, click (press) the screen.

• To highlight an item, touch the screen lightly.

• To move back a screen, press the Escape key.

• To return to the Home screen, press the End key.

• To scroll down, slide your finger up.

• To scroll up, slide your finger down.

• To move to the next item, slide your finger to the left quickly.

• To move to the previous item, slide your finger to the right quickly.

• To switch applications, hold the Menu key. Click an application.

Phone shortcuts

• To answer a call, press the Send key.

• To send an incoming call to voice mail when your BlackBerry® device is inserted in a holster, hold the Volume Down key.

• To view your contact list in the phone application, hold the Send key.

• To set up speed dial for a contact, in the phone application, hold a key.

• To insert a plus sign (+) when typing a phone number, hold the 0 key.

Shortcuts

Camera shortcuts

• To zoom in to a subject before taking a picture, press the Volume Up key.

• To zoom out from a subject before taking a picture, press the Volume Down key.

• To take a picture, press the Right Convenience key.

Media shortcuts

• To pause a song or video, press the Mute key. To resume playing a video or song, press the Mute key again.

• To play the next song in a playlist, press and hold the Volume Up key.

• To play the previous song in a playlist, press and hold the Volume Down key.

• If you are using a headset, to amplify the volume for songs, ring tones, and videos, press the Volume Up key until you reach the highest volume setting. Press the Volume Up key four times quickly.

Typing shortcuts

• To insert a period, press the Space key twice. The next letter is capitalized.

User Guide

Typing shortcuts

• To capitalize a letter, hold the letter key until the capitalized letter appears.

• To turn on NUM lock, hold the 123 key until the lock indicator appears on the 123 key. To turn off NUM lock, press the 123 key again.

• To turn on CAP lock, hold the Shift key until the lock indicator appears on the Shift key. To turn off CAP lock, press the Shift key again.

• To insert an at sign (@) or a period (.) in an email address field, press the Space key.

• To type a symbol, press the Symbol key. To see more symbols, press the Symbol key again.

• To place the cursor within text, click the screen. To move the cursor one character at a time, touch the screen near the cursor until the cursor changes from a solid box to an outlined box. Slide your finger to move the cursor.

• To cut or copy text and paste it into another application, simultaneously touch the screen before and after the text that you want to copy. Click the cut or copy icon at the bottom of the screen. Place the cursor where you want to insert the cut or copied text. Press the Menu key. Click Paste.

• To change the typing input language quickly when you are using your BlackBerry® device in landscape view, click the globe icon. Click an input language.

User Guide

Phone

Phone basics

Find your phone number

In the phone application, your phone number appears at the top of the screen. If you have more than one phone number associated with your BlackBerry® device, only your active phone number appears at the top of the screen.

Make a call

1. In the phone application, perform one of the following actions:

• Type a phone number.

• Click the contacts icon. Type part of a contact name. Highlight a contact or phone number.

Press the

key.

To end the call, press the

Related topics

Add a pause or a wait to a phone number, 113

key.

Answer a second call

Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported.

1. During a call, press the Menu key.

2. Perform one of the following actions:

• To answer the incoming call and place the current call on hold, click Answer - Hold Current.

• To answer the incoming call and end the current call, click Answer - Drop Current.

To return to the first call, press the Menu key. Click Swap or Flash.

Mute a call

During a call, press the Mute key.

To turn off mute, press the Mute key again.

Place a call on hold

Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported.

1. During a call, press the Menu key.

2. Click Hold.

User Guide

To resume a call, press the Menu key. Click Resume.

Phone basics

Turn on the speakerphone

1. During a call, press the Menu key.

2. Click Activate Speakerphone.

Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the safety and product information booklet for your device.

To turn off the speakerphone, press the Menu key. Click Activate Handset.

Related topics

Bluetooth technology, 165

Dial an extension

1. When typing a phone number, press the Menu key.

2. Click Add Pause.

3. Type the extension number.

Switch applications during a call

1. During a call, press the Menu key.

2. Click Home Screen.

Note: If you switch to a different application and you want to end the call, press the End key.

Make a call when the device is locked

To perform this task, you must turn on dialing from the Lock screen.

1. Press the Lock key on the top of your BlackBerry® device.

2. Click Place Call.

3. Perform one of the following actions:

• Type a phone number.

• Click the contacts icon. Type part of a contact name. Click a contact or phone number.

4. Press the Send key.

To end the call, press the End key.

Related topics

Turn on dialing from the Lock screen, 26

About using a headset

You can purchase an optional headset to use with your BlackBerry® device.

User Guide

If you use a headset, you can use a headset button to answer or end a call, or turn on or turn off mute during a call. You can also use a headset button to make a call using a voice command.

Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of a song or a video in the media application.

For more information about using the headset, see the documentation that came with your headset.

Emergency calls

About emergency calls

Your BlackBerry® device is designed to make emergency calls even when it is locked or the SIM card is not inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network automatically. If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency numbers.

You can only make emergency calls by typing official emergency access numbers (for example, 911 in North America or 112 in countries that are part of the European Union).

Make an emergency call

Perform one of the following actions:

• If your screen or BlackBerry® device is unlocked, in the phone application, type the emergency number. Press the Send key.

• If your device is locked, press the Lock key on the top of your device. Type the emergency number. Press the Send key.

Volume

Adjust the volume

• To increase the volume, press the Volume Up key.

• To decrease the volume, press the Volume Down key.

Change the default volume for calls

You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume.

1. In the phone application, press the Menu key.

2. Click Options.

3. Click General Options.

4. Change the Default Call Volume field.

5. Press the Menu key.

6. Click Save.

User Guide

Improve sound quality during a call

You cannot change sound quality when you are using a Bluetooth® enabled headset.

1. During a call, press the Menu key.

2. Click Enhance Call Audio.

3. Select a bass or treble option.

Improve sound quality for all calls

You cannot change sound quality when you are using a Bluetooth® enabled headset.

1. In the phone application, press the Menu key.

2. Click Options.

3. Click General Options.

4. Change the Enhance Headset Call Audio or Enhance Handset Call Audio fields.

5. Press the Menu key.

6. Click Save.

Voice mail

Check your voice mail

1. In the phone application, press the Menu key.

2. Click Call Voice Mail.

Change the voice mail access number

If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system.

1. In the phone application, press the Menu key.

2. Click Options.

3. Click Voice Mail.

4. Type a voice mail access number and a password.

5. Press the Menu key.

6. Click Save.

Speed dial

Set up speed dial for a contact

1. In the phone application, press the Menu key.

2. Click View Speed Dial List.

3. Click an unassigned key.

User Guide

4. Click New Speed Dial.

5. Click a contact.

To make a call using speed dial, in the phone application, hold the key that you assigned to the contact.

Change the contact assigned to a speed dial key

1. In the phone application, press the Menu key.

2. Click View Speed Dial List.

3. Highlight a contact or phone number.

4. Press the Menu key.

5. Perform one of the following actions:

• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.

• To assign the contact to a different speed dial key, click Move. Click a new speed dial key.

• To delete the contact from the speed dial list, click Delete.

Voice dialing

Make a call using a voice command

Voice dialing

To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology.

You cannot make calls to emergency numbers using voice commands.

1. In the voice dialing application, wait for the sound.

2. Say "Call" and a contact name or phone number.

To end the call, press the End key.

Dial an extension using a voice command

To perform this task, you must set options for dialing extensions.

You can dial extensions only within your company. Say "Call extension" and the extension number.

Related topics

Set options for dialing extensions, 24

Check a status using a voice command

You can check your active phone number, the wireless coverage level, and the battery power level using a voice command.

1. In the voice dialing application, wait for the sound.

2. Perform any of the following actions:

• To check your active phone number, say "Check my phone number."

User Guide

• To check the wireless coverage level, say "Check coverage."

• To check the battery power level, say "Check battery."

Voice dialing

Change the voice dialing language

To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator.

1. In the device options, click Language.

2. Change the Voice Dialing Language field.

3. Press the Menu key.

4. Click Save.

Turn off choice lists for voice commands

If your BlackBerry® device identifies more than one possible match to a voice command, your device presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your device always selects the best match and dials the phone number automatically.

1. In the device options, click Voice Dialing.

2. Set the Choice Lists field to Always Off.

3. Press the Menu key.

4. Click Save.

Turn off voice prompts

After you say a command, you might be prompted for further information or clarification. You can turn off voice prompts using a voice command.

1. In the voice dialing application, wait for the sound.

2. Say "Turn prompts off."

To turn on voice prompts again, say "Turn prompts on."

Set playback options for voice dialing

After you say the phone number or contact that you want to call, your BlackBerry® device plays your choice back for you. You can set different playback options.

1. In the device options, click Voice Dialing.

2. Perform any of the following actions:

• To turn off playback for phone numbers, set the Digit Playback field to Disabled.

• To turn off playback for contacts, set the Name Playback field to Disabled.

• To set how quickly playback for contacts occurs, set the Name Playback Speed field.

• To set the playback volume for contacts, set the Name Playback Volume field.

3. Press the Menu key.

4. Click Save.

User Guide

Set the matching sensitivity level for voice commands

1. In the device options, click Voice Dialing.

2. Perform one of the following actions:

• To increase matches, set the Sensitivity field closer to Reject Less.

• To reduce the number of incorrect matches, set the Sensitivity field closer to Reject More.

3. Press the Menu key.

4. Click Save.

Improve voice recognition of numbers

1. In the device options, click Voice Dialing.

2. Press the Menu key.

3. Click Adapt Digits.

4. Complete the instructions on the screen.

Conference calls

Make a conference call

If your BlackBerry® device is connected to a CDMA network, you cannot join more than two contacts to a conference call.

1. During a call, press the Menu key.

2. Click Add Participant.

3. Type a phone number or highlight a contact.

4. Press the Send key.

5. During the second call, press the Send key to join your first contact to the conference call.

6. To join another contact to the call, repeat steps 1 to 5.

Related topics

Place a call on hold, 11

Conference calls

Create a phone number link for a conference call

1. Type a phone number for the conference call bridge.

2. Type X and the access code.

Speak privately with a contact during a conference call

Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported.

1. During a conference call, press the Menu key.

2. Click Split Call.

3. Click a contact.

User Guide

To return to the conference call, press the Menu key. Click Join.

Call logs

Disconnect a contact from a conference call

Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported.

1. During a conference call, press the Menu key.

2. Click Drop Call.

3. Click a contact.

Leave a conference call

Depending on your wireless service provider, this feature might not be supported.

If you make a conference call, you can leave the conference call and the call continues without you.

1. During a conference call, press the Menu key.

2. Click Transfer.

Call logs

About call logs

Call logs include the date on which you called your contact, the phone number that you called, and the duration of the call. You can also add notes to your call logs. You can view call logs in the phone application or, depending on how you set your call logging options, you can view call logs in a message list. Depending on your theme, missed calls might also appear on the Home screen.

Your BlackBerry® device stores call logs for 30 days.

View call logs in a message list

1. In the phone application, press the Menu key.

2. Click Options.

3. Click Call Logging.

4. Select an option for a call log type.

To hide call logs in a message list, select the None option.

Add notes to a call log

1. In the phone application, click the call log icon.

2. Highlight a call log.

3. Press the Menu key.

4. Click View History.

5. Press the Menu key.

User Guide

6. Click Add Notes.

7. Type call notes.

8. Press the Menu key.

9. Click Save.

Change call log notes

1. In the phone application, click the call log icon.

2. Highlight a call log.

3. Press the Menu key.

4. Click View History.

5. Press the Menu key.

6. Click Edit Notes.

7. Change the call notes.

8. Press the Menu key.

9. Click Save.

Send a call log

1. In the phone application, click the call log icon.

2. Highlight a call log.

3. Press the Menu key.

4. Click View History.

5. Press the Menu key.

6. Click Forward.

Call logs

Delete call log notes

1. In the phone application, click the call log icon.

2. Highlight a call log.

3. Press the Menu key.

4. Click View History.

5. Press the Menu key.

6. Click Edit Notes.

7. Press the Menu key.

8. Click Clear Field.

9. Press the Menu key.

10. Click Save.

User Guide

Call waiting

Turn on call waiting

To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.

1. In the phone application, press the Menu key.

2. Click Options.

3. Click Call Waiting.

4. Change the Call Waiting Enabled field to Yes.

5. Press the Menu key.

6. Click Save.

To turn off call waiting, change the Call Waiting Enabled field to No.

Call forwarding

About call forwarding

Call waiting

Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry® device. You might not be able to change or delete these phone numbers or add new ones.

For more information, contact your wireless service provider.

Forward calls

To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.

1. In the phone application, press the Menu key.

2. Click Options.

3. Click Call Forwarding.

4. Perform one of the following actions:

• To forward all calls to a call forwarding number, select the Forward All Calls option. Change the Forward All Calls field to a call

forwarding number.

• To forward unanswered calls only, verify that the Forward All Calls field is set to Do Not Forward. Change the If Busy, If No Reply, and If Not Reachable fields to a call forwarding number.

5. Press the Menu key.

6. Click Save.

To stop forwarding calls, change the Forward All Calls field to Do Not Forward.

User Guide

Add a call forwarding phone number

To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.

1. In the phone application, press the Menu key.

2. Click Options.

3. Click Call Forwarding.

4. Press the Menu key.

5. Click New Number.

6. Type a phone number.

7. Press the Enter key.

8. Press the Menu key.

9. Click Close.

Change a call forwarding phone number

You can only change call forwarding phone numbers that you have added.

1. In the phone application, press the Menu key.

2. Click Options.

3. Click Call Forwarding.

4. Press the Menu key.

5. Click Edit Numbers.

6. Highlight a phone number.

7. Press the Menu key.

8. Click Edit.

9. Change the phone number.

10. Press the Enter key.

Call forwarding

Delete a call forwarding phone number

You can only delete call forwarding phone numbers that you have added.

1. In the phone application, press the Menu key.

2. Click Options.

3. Click Call Forwarding.

4. Press the Menu key.

5. Click Edit Numbers.

6. Click a phone number.

7. Click Delete.

User Guide

Call blocking

About call blocking

You can block all incoming calls or block incoming calls only when you roam to another wireless network.

You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when you roam to another wireless network.

Block calls

• Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported.

• To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a call blocking password.

1. In the phone application, press the Menu key.

2. Click Options.

3. Click Call Barring.

4. Highlight a call blocking option.

5. Press the Menu key.

6. Click Enable.

7. Type your call blocking password.

To stop blocking calls, highlight a call blocking option. Press the Menu key. Click Disable.

Change the call blocking password

1. In the phone application, press the Menu key.

2. Click Options.

3. Click Call Barring.

4. Press the Menu key.

5. Click Change Password.

Fixed dialing

About fixed dialing

If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list.

You can make an emergency call when fixed dialing is turned on, even if the emergency number does not appear in your fixed dialing list.

User Guide

If your wireless service plan includes SMS text messaging, you can also send SMS text messages to contacts that appear in your fixed dialing list.

Fixed dialing

Turn on fixed dialing

• Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported.

• To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.

1. In the phone application, press the Menu key.

2. Click Options.

3. Click FDN Phone List.

4. Press the Menu key.

5. Click Enable FDN Mode.

6. Type your PIN2 code.

7. Press the Enter key.

To turn off fixed dialing, press the Menu key. Click Disable FDN Mode.

Add a contact to your fixed dialing list

To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.

1. In the phone application, press the Menu key.

2. Click Options.

3. Click FDN Phone List.

4. Press the Menu key.

5. Click New.

6. Type your PIN2 code.

7. Press the Menu key.

8. Type a name and a phone number.

9. Press the Menu key.

10. Click Save.

Change a contact in your fixed dialing list

1. In the phone application, press the Menu key.

2. Click Options.

3. Click FDN Phone List.

4. Highlight a contact.

5. Press the Menu key.

6. Click Edit.

7. Change the contact information.

User Guide

8. Press the Menu key.

9. Click Save.

Smart dialing

Delete a contact from your fixed dialing list

1. In the phone application, press the Menu key.

2. Click Options.

3. Click FDN Phone List.

4. Highlight a contact.

5. Press the Menu key.

6. Click Delete.

Smart dialing

About smart dialing

You can change smart-dialing options to specify a default country code and area code for phone numbers. If you specify a default country code and area code, when you make calls, you only need to dial a country code and area code when the codes differ from the codes that you specified in the smart-dialing options.

In the smart-dialing options, you can also specify the main phone number for an organization that you call frequently. If you specify a phone number for an organization, you can call a contact at the organization quickly by dialing the contact's extension only. Likewise, when you add a contact from the organization to your contact list, you only need to type the contact's extension.

Set the default country code and area code

1. In the phone application, press the Menu key.

2. Click Options.

3. Click Smart Dialing.

4. Set the Country Code and Area Code fields.

5. If necessary, set the Local Country Code and International Dialing Digits fields.

6. In the National Number Length field, set the default length for phone numbers in your country.

7. Press the Menu key.

8. Click Save.

Note: When you calculate the default length for phone numbers, include your area code and local number, but do not include your country code or the National Direct Dialing prefix.

Set options for dialing extensions

1. In the phone application, press the Menu key.

2. Click Options.

3. Click Smart Dialing.

User Guide

4. In the Number field, type the main phone number for an organization.

5. In the Wait For field, set how long your BlackBerry® device waits before dialing an extension.

6. In the Extension Length field, set the default length for extensions.

7. Press the Menu key.

8. Click Save.

TTY support

About TTY support

When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.

If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device, visit

www.shopblackberry.com.

Turn on TTY support

Depending on your wireless service provider, this feature might not be supported.

1. In the phone application, press the Menu key.

2. Click Options.

3. Click TTY.

4. Change the TTY Mode field to Yes.

5. Press the Menu key.

6. Click Save.

A TTY indicator appears in the device status section of the screen.

To turn off TTY support, change the TTY Mode field to No.

Multiple phone numbers

About multiple phone numbers

When you have multiple phone numbers associated with your BlackBerry® device, you can switch the phone number that you use as your active phone number. You have multiple phone numbers associated with your device if one of the following situations applies:

• Your SIM card supports more than one phone number.

• Your device supports more than one phone number.

• Your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry® MVS Client phone number.

User Guide

If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you are already on a call, you receive calls to your active phone number only, and any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.

If your device supports more than one phone number, you can make calls and receive calls using your active phone number only. Any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.

If your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you are already on a call, you can receive calls to all phone numbers.

You can change call waiting, call forwarding, and voice mail options for each phone number associated with your device.

Phone options

Switch the active phone number

1. In the phone application, click your phone number at the top of the screen.

2. Click the phone number that you want to set as the active phone number.

Related topics

About multiple phone numbers, 25

Phone options

Turn on dialing from the Lock screen

1. In the device options, click Password.

2. Set the Allow Outgoing Calls While Locked field to Yes.

3. Press the Menu key.

4. Click Save.

Sort phone numbers or contacts on the Phone screen

1. In the phone application, press the Menu key.

2. Click Options.

3. Click General Options.

4. Perform one of the following actions:

• To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used.

• To sort contacts alphabetically by contact name, change the Phone List View field to Name.

• To sort phone numbers or contacts by recency of use, change the Phone List View field to Most Recent.

5. Press the Menu key.

6. Click Save.

To sort phone numbers or contacts by call logs again, change the Phone List View field to Call Log.

User Guide

Phone options

Hide or display your phone number when you make calls

The wireless network can override the option that you choose.

1. In the phone application, press the Menu key.

2. Click Options.

3. Click General Options.

4. Perform one of the following actions:

• To request that your phone number is hidden, change the Restrict My Identity field to Always.

• To request that your phone number is displayed, change the Restrict My Identity field to Never.

• To request that the network decide whether to hide or display your phone number, change the Restrict My Identity field to Network Determined.

5. Press the Menu key.

6. Click Save.

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.

1. In an application, press the Menu key.

2. Click Options.

3. If necessary, click General Options.

4. Change the Confirm Delete field to No.

5. Press the Menu key.

6. Click Save.

Stop ending calls when you insert your device in the holster

1. In the phone application, press the Menu key.

2. Click Options.

3. Click General Options.

4. Change the Auto End Calls field to Never.

5. Press the Menu key.

6. Click Save.

Answer calls automatically when you remove your device from the holster

1. In the phone application, press the Menu key.

2. Click Options.

3. Click General Options.

4. Change the Auto Answer Calls field to Out Of Holster.

5. Press the Menu key.

6. Click Save.

User Guide

Phone shortcuts

Reset a call timer

1. In the phone application, press the Menu key.

2. Click Status.

3. Click Last Call or Total Calls.

4. Click Clear Timer.

5. Press the Menu key.

6. Click Save.

Phone shortcuts

• To answer a call, press the Send key.

• To send an incoming call to voice mail when your BlackBerry® device is inserted in a holster, hold the Volume Down key.

• To view your contact list in the phone application, hold the Send key.

• To set up speed dial for a contact, in the phone application, hold a key.

• To insert a plus sign (+) when typing a phone number, hold the 0 key.

Phone troubleshooting

I cannot make or receive calls

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

• If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.

• If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact.

• If you are not receiving calls, verify that call blocking and call forwarding are turned off.

• Your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.

Related topics

Fixed dialing, 22 Call blocking, 22 Call forwarding, 20 Switch the active phone number, 26

My phone number appears as Unknown in the phone application

Try changing the phone number on your SIM card to change how your phone number appears in the phone application. In the device options, click Advanced Options. Click SIM Card. Highlight the phone number. Press the Menu key. Click Edit SIM Phone Number. Type your phone number.

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