Blackberry Storm 9500, Storm 9530 User Guide

Download

BlackBerry Storm Series

BlackBerry Storm 9500/9530 Smartphones

Version: 5.0

User Guide

To find the latest user guides, visit www.blackberry.com/docs/smartphones.

SWDT643442-643442-0330024454-032

Contents

Welcome to BlackBerry!............................................................................................................................................................................................................................ 9

Feature availability..................................................................................................................................................................................................................................... 9

Start using your device.............................................................................................................................................................................................................................. 10

Navigation and typing............................................................................................................................................................................................................................... 10

BlackBerry basics....................................................................................................................................................................................................................................... 11

Troubleshooting basics.............................................................................................................................................................................................................................. 14

Shortcuts..................................................................................................................................................................................................................................................... 17

BlackBerry basics shortcuts...................................................................................................................................................................................................................... 17

Phone shortcuts.......................................................................................................................................................................................................................................... 17

Typing shortcuts......................................................................................................................................................................................................................................... 17

Media shortcuts.......................................................................................................................................................................................................................................... 18

Troubleshooting.......................................................................................................................................................................................................................................... 18

Phone........................................................................................................................................................................................................................................................... 19

Phone basics............................................................................................................................................................................................................................................... 19

Emergency calls.......................................................................................................................................................................................................................................... 22

Volume......................................................................................................................................................................................................................................................... 23

Voice mail.................................................................................................................................................................................................................................................... 24

Speed dial.................................................................................................................................................................................................................................................... 25

Conference calls......................................................................................................................................................................................................................................... 25

Call logs....................................................................................................................................................................................................................................................... 27

Call waiting................................................................................................................................................................................................................................................. 29

Call forwarding........................................................................................................................................................................................................................................... 29

Call blocking............................................................................................................................................................................................................................................... 31

Fixed dialling.............................................................................................................................................................................................................................................. 32

Smart dialling............................................................................................................................................................................................................................................. 34

TTY support................................................................................................................................................................................................................................................. 35

Hearing aid mode...................................................................................................................................................................................................................................... 35

Multiple phone numbers........................................................................................................................................................................................................................... 36

Phone options............................................................................................................................................................................................................................................. 37

Voice commands........................................................................................................................................................................................................................................ 41

Perform an action using a voice command............................................................................................................................................................................................. 41

Available voice commands........................................................................................................................................................................................................................ 41

Change the language for voice commands............................................................................................................................................................................................ 42

Turn off choice lists for voice commands................................................................................................................................................................................................ 42

Change the options for voice prompts.................................................................................................................................................................................................... 42

Improve voice recognition......................................................................................................................................................................................................................... 43

Messages..................................................................................................................................................................................................................................................... 44

Message basics........................................................................................................................................................................................................................................... 44

Email messages.......................................................................................................................................................................................................................................... 49

PIN messages............................................................................................................................................................................................................................................. 59

SMS text messages.................................................................................................................................................................................................................................... 60

MMS messages........................................................................................................................................................................................................................................... 64

Message list options.................................................................................................................................................................................................................................. 68

S/MIME-protected messages................................................................................................................................................................................................................... 72

IBM Lotus Notes native encrypted messages......................................................................................................................................................................................... 78

PGP protected messages.......................................................................................................................................................................................................................... 79

Files and attachments............................................................................................................................................................................................................................... 90

File and attachment basics....................................................................................................................................................................................................................... 90

Managing files and attachments............................................................................................................................................................................................................. 93

Documents.................................................................................................................................................................................................................................................. 94

Spreadsheets.............................................................................................................................................................................................................................................. 95

Media files................................................................................................................................................................................................................................................... 96

Presentations.............................................................................................................................................................................................................................................. 96

vCard contact attachments....................................................................................................................................................................................................................... 97

Media........................................................................................................................................................................................................................................................... 99

Audio and video files................................................................................................................................................................................................................................. 99

Video recorder............................................................................................................................................................................................................................................ 105

Camera........................................................................................................................................................................................................................................................ 107

Pictures........................................................................................................................................................................................................................................................ 109

Managing media files................................................................................................................................................................................................................................ 111

Memory and media cards.......................................................................................................................................................................................................................... 113

Transferring and downloading media files............................................................................................................................................................................................. 116

Browser........................................................................................................................................................................................................................................................ 123

Browser basics............................................................................................................................................................................................................................................ 123

Browser bookmarks.................................................................................................................................................................................................................................... 126

Web feeds.................................................................................................................................................................................................................................................... 129

Browser options.......................................................................................................................................................................................................................................... 130

Browser security......................................................................................................................................................................................................................................... 134

Browser push.............................................................................................................................................................................................................................................. 137

Date, time and alarm................................................................................................................................................................................................................................. 139

Set the date and time manually............................................................................................................................................................................................................... 139

Get the date and time from the wireless network automatically......................................................................................................................................................... 139

Change what appears on the display when your device is charging................................................................................................................................................... 139

Change the clock face............................................................................................................................................................................................................................... 140

Display a second time zone...................................................................................................................................................................................................................... 140

Turn on bedside clock mode..................................................................................................................................................................................................................... 140

Set options for bedside clock mode......................................................................................................................................................................................................... 140

Turn on the alarm....................................................................................................................................................................................................................................... 141

Silence the alarm....................................................................................................................................................................................................................................... 141

Change alarm notification options.......................................................................................................................................................................................................... 141

Use the stopwatch..................................................................................................................................................................................................................................... 142

Set the timer............................................................................................................................................................................................................................................... 142

Change timer notification options........................................................................................................................................................................................................... 142

Personal organiser..................................................................................................................................................................................................................................... 144

Contacts...................................................................................................................................................................................................................................................... 144

Calendar...................................................................................................................................................................................................................................................... 151

Tasks............................................................................................................................................................................................................................................................ 162

Memos......................................................................................................................................................................................................................................................... 165

Categories................................................................................................................................................................................................................................................... 167

Calculator.................................................................................................................................................................................................................................................... 168

Ring tones, sounds, and alerts.................................................................................................................................................................................................................. 169

Ring tones, sounds and alerts basics....................................................................................................................................................................................................... 169

LED notification.......................................................................................................................................................................................................................................... 172

Typing.......................................................................................................................................................................................................................................................... 174

Typing basics.............................................................................................................................................................................................................................................. 174

Typing input methods................................................................................................................................................................................................................................ 175

Typing options............................................................................................................................................................................................................................................ 177

Spelling checker......................................................................................................................................................................................................................................... 178

Custom dictionary...................................................................................................................................................................................................................................... 180

AutoText...................................................................................................................................................................................................................................................... 181

Language..................................................................................................................................................................................................................................................... 184

Change the display language................................................................................................................................................................................................................... 184

Add a display language............................................................................................................................................................................................................................. 184

Delete a display language......................................................................................................................................................................................................................... 184

About typing input languages.................................................................................................................................................................................................................. 184

Change the typing input language.......................................................................................................................................................................................................... 184

Change the display options for contacts................................................................................................................................................................................................. 185

Display and keyboard................................................................................................................................................................................................................................ 186

Backlighting................................................................................................................................................................................................................................................ 186

Display options........................................................................................................................................................................................................................................... 186

Keyboard options....................................................................................................................................................................................................................................... 189

Themes........................................................................................................................................................................................................................................................ 190

Search.......................................................................................................................................................................................................................................................... 192

Messages, attachments and web pages.................................................................................................................................................................................................. 192

Organiser data........................................................................................................................................................................................................................................... 195

Synchronisation.......................................................................................................................................................................................................................................... 196

About synchronisation............................................................................................................................................................................................................................... 196

Reconcile email messages over the wireless network........................................................................................................................................................................... 196

Delete email messages over the wireless network................................................................................................................................................................................ 196

Prerequisites: Synchronising organiser data over the wireless network............................................................................................................................................. 197

Synchronise organiser data over the wireless network......................................................................................................................................................................... 197

About synchronisation conflicts............................................................................................................................................................................................................... 197

Manage email reconciliation conflicts..................................................................................................................................................................................................... 198

Manage data synchronisation conflicts.................................................................................................................................................................................................. 198

About backing up and restoring device data.......................................................................................................................................................................................... 198

Prerequisites: Restoring data over the wireless network...................................................................................................................................................................... 198

Delete device data, third-party applications or media card files......................................................................................................................................................... 199

Empty the deleted items folder on your computer from your device................................................................................................................................................... 199

Bluetooth technology................................................................................................................................................................................................................................ 201

Bluetooth technology basics..................................................................................................................................................................................................................... 201

Bluetooth technology options................................................................................................................................................................................................................... 204

GPS technology.......................................................................................................................................................................................................................................... 209

About GPS technology.............................................................................................................................................................................................................................. 209

Get your GPS location............................................................................................................................................................................................................................... 209

Turn off location aiding............................................................................................................................................................................................................................. 209

Prevent others from tracking your location............................................................................................................................................................................................ 210

Maps............................................................................................................................................................................................................................................................ 211

Map basics.................................................................................................................................................................................................................................................. 211

Navigation................................................................................................................................................................................................................................................... 213

Maps bookmarks........................................................................................................................................................................................................................................ 214

Map options................................................................................................................................................................................................................................................ 215

Applications................................................................................................................................................................................................................................................ 218

About multitasking..................................................................................................................................................................................................................................... 218

Keep an application running and switch to another application......................................................................................................................................................... 218

Keep an application running and return to the Home screen.............................................................................................................................................................. 218

Close an application so that it is not running......................................................................................................................................................................................... 219

About adding applications........................................................................................................................................................................................................................ 219

About instant messaging applications.................................................................................................................................................................................................... 219

About social networking applications...................................................................................................................................................................................................... 220

Add, update or return to the previous version of an application using the application centre........................................................................................................ 220

Add an application..................................................................................................................................................................................................................................... 220

View properties for an application........................................................................................................................................................................................................... 220

Delete a third-party application............................................................................................................................................................................................................... 221

Receive a device password prompt before you add an application..................................................................................................................................................... 221

View the size of an application database................................................................................................................................................................................................ 221

Check for application updates.................................................................................................................................................................................................................. 221

Application troubleshooting..................................................................................................................................................................................................................... 222

BlackBerry Device Software...................................................................................................................................................................................................................... 223

About updating the BlackBerry Device Software................................................................................................................................................................................... 223

Update the BlackBerry Device Software over the wireless network.................................................................................................................................................... 223

Return to the previous version of the BlackBerry Device Software..................................................................................................................................................... 224

Delete the previous version of the BlackBerry Device Software.......................................................................................................................................................... 224

Check for BlackBerry Device Software updates that you can install over the wireless network...................................................................................................... 224

About updating the BlackBerry Device Software from a web site....................................................................................................................................................... 224

Update the BlackBerry Device Software from a web site..................................................................................................................................................................... 225

Wireless network coverage....................................................................................................................................................................................................................... 227

Turn on the connection to the wireless network.................................................................................................................................................................................... 227

Turn off the connection to the wireless network.................................................................................................................................................................................... 227

Turn on or turn off data service or set roaming options........................................................................................................................................................................ 227

Wireless networks that your device connects to.................................................................................................................................................................................... 228

Change the connection speed for the wireless network....................................................................................................................................................................... 228

Turn on LED notification for wireless coverage...................................................................................................................................................................................... 228

Verify the status of network connections and services......................................................................................................................................................................... 229

Roaming...................................................................................................................................................................................................................................................... 229

Preferred wireless network list................................................................................................................................................................................................................. 231

Power, battery and memory...................................................................................................................................................................................................................... 234

Turn off your device................................................................................................................................................................................................................................... 234

Set your device to turn on and turn off automatically........................................................................................................................................................................... 234

Reset the device......................................................................................................................................................................................................................................... 234

Check the battery power level.................................................................................................................................................................................................................. 234

Extend battery life...................................................................................................................................................................................................................................... 234

Format the device memory or a media card........................................................................................................................................................................................... 235

View the amount of available memory.................................................................................................................................................................................................... 235

Best practice: Conserving memory on your device................................................................................................................................................................................ 235

The application memory on my device is low......................................................................................................................................................................................... 236

SIM card...................................................................................................................................................................................................................................................... 237

About the SIM card phone book............................................................................................................................................................................................................... 237

Add a contact to your SIM card................................................................................................................................................................................................................ 237

Copy contacts from your SIM card to your contact list......................................................................................................................................................................... 237

Copy a contact from your contact list to your SIM card........................................................................................................................................................................ 237

Change a SIM card contact...................................................................................................................................................................................................................... 238

Delete a SIM card contact........................................................................................................................................................................................................................ 238

Store SMS text messages on your SIM card........................................................................................................................................................................................... 238

About SIM card security............................................................................................................................................................................................................................ 239

Protect your SIM card with a PIN code................................................................................................................................................................................................... 239

Change the SIM card PIN code................................................................................................................................................................................................................ 239

Change the display name for a phone number...................................................................................................................................................................................... 239

Security........................................................................................................................................................................................................................................................ 240

Security basics............................................................................................................................................................................................................................................ 240

Password keeper........................................................................................................................................................................................................................................ 242

Encryption................................................................................................................................................................................................................................................... 244

Memory cleaning........................................................................................................................................................................................................................................ 247

Certificates.................................................................................................................................................................................................................................................. 248

PGP keys..................................................................................................................................................................................................................................................... 256

Certificate servers...................................................................................................................................................................................................................................... 262

Key stores.................................................................................................................................................................................................................................................... 264

Smart cards................................................................................................................................................................................................................................................. 267

Software tokens.......................................................................................................................................................................................................................................... 271

VPN settings............................................................................................................................................................................................................................................... 271

About security self-tests............................................................................................................................................................................................................................ 273

Verify security software............................................................................................................................................................................................................................. 273

Third-party application control................................................................................................................................................................................................................ 273

Service books and diagnostic reports...................................................................................................................................................................................................... 278

Service books.............................................................................................................................................................................................................................................. 278

Diagnostic reports...................................................................................................................................................................................................................................... 279

Accessibility options.................................................................................................................................................................................................................................. 281

About accessibility options....................................................................................................................................................................................................................... 281

Display closed captions in videos............................................................................................................................................................................................................. 281

Change the display font............................................................................................................................................................................................................................ 281

Use reverse contrast for the screen display............................................................................................................................................................................................ 281

Use greyscale for the screen display....................................................................................................................................................................................................... 282

Set the number of icons that appear on the Home screen................................................................................................................................................................... 282

Turn on event sounds................................................................................................................................................................................................................................ 282

Assign ring tones and alerts to a contact................................................................................................................................................................................................ 282

Voice dialling.............................................................................................................................................................................................................................................. 284

BrickBreaker................................................................................................................................................................................................................................................ 286

About BrickBreaker.................................................................................................................................................................................................................................... 286

BrickBreaker capsules................................................................................................................................................................................................................................ 286

BrickBreaker scoring.................................................................................................................................................................................................................................. 287

Play BrickBreaker....................................................................................................................................................................................................................................... 287

Adjust the volume...................................................................................................................................................................................................................................... 287

Submit a score to the BrickBreaker high score web site....................................................................................................................................................................... 287

Check the high scores on the BrickBreaker web site............................................................................................................................................................................. 288

Word Mole game........................................................................................................................................................................................................................................ 289

Word Mole game basics............................................................................................................................................................................................................................. 289

Single-player games.................................................................................................................................................................................................................................. 290

Multiplayer games..................................................................................................................................................................................................................................... 291

Glossary....................................................................................................................................................................................................................................................... 294

Legal notice................................................................................................................................................................................................................................................. 298

User Guide

Welcome to BlackBerry!

This is one of the many resources available to help you use your BlackBerry® device. You can look for answers in the Help application on the Home screen of your device, or by pressing the Menu key and clicking Help in most applications.

Feature availability

The following items affect the availability of features on your BlackBerry® device. The features discussed are meant as examples and are not inclusive of every feature that might or might not be available on your device.

Device model

Features such as an internal GPS receiver, Wi-Fi® connection capability and the camera and video camera are dependant on your device model. To find feature specifications for your device model, visit www.blackberry.com/go/devices.

Wireless service plan

A wireless service plan with phone or voice is required to use the phone application and to send and receive SMS text messages and MMS messages.

A wireless service plan with data is required to use the browser service and instant messaging applications and to send and receive email messages and PIN messages.

For more information, contact your wireless service provider.

BlackBerry Internet Service and BlackBerry Enterprise Server

Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send and receive email messages, use third-party instant messaging applications and use certain browser configurations.

If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry® Internet Service.

If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry® Enterprise Server. Your administrator might set options that determine the features and settings that are available on your device.

Wireless service provider

Features such as MMS messages, location-based services and some phone features are dependant on your wireless service provider's offerings. For more information, contact your wireless service provider.

Wireless network

The wireless network that your device is connected to might affect the availability of some features. Depending on your wireless service provider and available roaming options, different wireless networks are available. Some wireless networks do not support features such as call blocking, call forwarding or cell broadcasting. For more information, contact your wireless service provider.

Related topics

Wireless networks that your device connects to, 228 BlackBerry Device Software, 223

User Guide

Welcome to BlackBerry!

Start using your device

Complete the set-up wizard

The setup wizard is designed to help you learn about navigation and typing, change options to personalise your BlackBerry® device, set up wireless and Bluetooth® connections and set up one or more email addresses. The setup wizard should appear automatically the first time that you turn on your device.

1. If the Welcome screen does not appear automatically, click on the Setup Wizard icon on the Home screen or in a folder.

2. Complete the instructions on the screen.

Set up an email address

To perform this task, you must know the login information for your existing email addresses or your administrator must have provided you with an enterprise activation password.

1. On the Home screen or in a folder, click the Setup Wizard icon.

2. On the email setup screen, select one of the following options:

• I want to create or add an email address: This email setup option is most common for individual users. Use this option to associate

your BlackBerry® device with one or more (up to ten) existing email addresses (for example, a Google Mail™ or Windows Live™ Hotmail® email account) or to create a new email address for your device. To use a social networking application on your device, you must use this option to associate your device with the email address that you use to receive social networking notifications. If this option does not appear, contact your wireless service provider.

• I want to use a work email account with a BlackBerry Enterprise Server: This email setup option is most common for corporate

users. Use this option to associate your device with a work email account using the BlackBerry® Enterprise Server if your administrator has provided you with an enterprise activation password.

3. Click Next.

4. Complete the instructions on the screen.

Note: When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon.

Navigation and typing

About the Menu key and Escape key

The Menu key and Escape key on your BlackBerry® device are designed to help you navigate screens and complete tasks quickly and easily.

User Guide

Key Actions

Menu key

Escape key

• view more applications on the Home screen

• open the menu in an application

• select a highlighted menu item

• move back a screen

• close a menu

Move around the screen

• To highlight an item, touch the screen lightly.

• To scroll down, slide your finger up.

• To scroll up, slide your finger down.

• To select an item or open a link, click (press) the item.

• To change the value in a field, click a field. Click a value.

• To return to the Home screen, when you are not on a call, press the End key.

For more information about SurePress™ touch screen navigation, see the set-up wizard on your BlackBerry® device.

Welcome to BlackBerry!

BlackBerry basics

Make a call

1. In the phone application, perform one of the following actions:

• Type a phone number.

• Click the contacts icon. Type part of a contact name. Highlight a contact or phone number.

2. Press the Send key.

To end the call, press the End key.

Related topics

Add a pause or a wait to a phone number, 145 Available voice commands, 41

Change your ringtone

1. On the Home screen, click the Sounds icon.

2. Click Set Ring Tones/Alerts.

3. Click the application or item that you want to change.

User Guide

4. Perform one of the following actions:

• To use a preloaded ringtone, click a ringtone in the Ring Tone field.

• To use a ring tone that you downloaded, in the Ring Tone field, click Select Music. Navigate to a folder that contains ringtones. Click

a ringtone.

5. Press the Menu key.

6. Click Save.

Welcome to BlackBerry!

Send an email message

1. On the Home screen, click the Messages icon.

2. Press the key.

3. Click Compose Email.

4. In the To field, type an email address or a contact name.

5. Type a message.

6. Press the

7. Click Send.

Related topics

Search for contacts in your organisation's address book, 145 Mailing lists, 147

key.

Send an SMS text message

You can send an SMS text message to up to ten recipients.

1. On the Home screen, click the Messages icon.

2. Press the key.

3. Click Compose SMS.

4. In the To field, perform one of the following actions:

• Type an SMS phone number (including the country code and area code).

• Type a contact name.

• Type part of a contact name. Click a contact.

• If your device is connected to a CDMA network, you can type an email address.

5. Type a message.

6. Press the

7. Click Send.

Related topics

Mailing lists, 147

key.

Add a contact

1. On the Home screen, click the Contacts icon.

2. Click New Contact.

3. Type the contact information.

User Guide

4. Press the key.

5. Click Save.

Schedule an appointment

1. On the Home screen, click the Calendar icon.

2. Press the

3. Click New.

4. Type the appointment information.

5. If the appointment recurs, change the Recurrence field.

6. Press the key.

7. Click Save.

Related topics

Turn off your device, 234

key.

Take a picture

1. On the Home screen, click the Camera icon.

2. Press the Right Convenience key all the way down.

Related topics

Record a video, 13

Welcome to BlackBerry!

Record a video

To perform this task, you might need to have a media card inserted in your BlackBerry® device.

1. On the Home screen, click the Media icon.

2. Click the Video Camera icon.

3. To start recording, click the record icon.

4. To pause recording, click the pause icon.

Note: The approximate amount of memory available for saving videos appears at the bottom of the screen when video recording is paused.

Related topics

Play a media file, 99 Take a picture, 13

Visit a web page

Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For more information about the charges associated with using each browser, contact your wireless service provider.

1. On the Home screen, click the Browser icon.

2. Perform one of the following actions:

• If a web address field appears on the screen, type a web address.

User Guide

• If a web address field does not appear on the screen, press the key. Click Go To. Type a web address.

3. Press the Enter key.

Turn on the alarm

1. In the clock, press the Menu key.

2. Click Set Alarm.

3. Click the text beside the alarm time.

4. Slide your finger to highlight On or Weekdays.

5. Press the Escape key.

6. Click Save.

In the device status section of the Home screen, a clock indicator appears.

Pair with a Bluetooth-enabled device

Some Bluetooth®-enabled devices have a passkey that you must type before you can pair with them.

1. In the Bluetooth setup application, click Search or Listen.

2. If necessary, click a Bluetooth-enabled device.

3. If necessary, type the passkey for the Bluetooth-enabled device on your BlackBerry® device.

4. If necessary, type the passkey for the Bluetooth-enabled device on the Bluetooth-enabled device.

Welcome to BlackBerry!

Troubleshooting basics

I cannot make or receive calls

Try performing the following actions:

• Check that your BlackBerry® device is connected to the wireless network.

• Verify that your wireless service plan includes phone or voice services.

• If you cannot make calls and fixed dialling is turned on, check that the phone number for your contact appears in your fixed dialling list or turn off fixed dialling.

• If you have travelled to another country and you have not changed your smart-dialling options, dial the full phone number, including the country code and area code, for your contact.

• If you are not receiving calls, verify that call blocking and call forwarding are turned off.

• Your device or your SIM card might support more than one phone number, even if you only have one phone number. Check that your phone number is set as your active phone number.

• If you have more than one phone number associated with your device, check that the phone number that you want to make calls from and receive calls to is set as your active phone number.

Related topics

Fixed dialling, 32

User Guide

Call blocking, 31 Call forwarding, 29 Switch the active phone number, 36

Welcome to BlackBerry!

I cannot set up an email address

Try performing the following actions:

• On the Home screen or in a folder, click the Setup Wizard icon. On the email set-up screen, verify that you have typed all the email address information correctly. To view the password that you typed, select the Show Password tick box.

• Verify that the email address is associated with a supported email account (for example, a POP3 email account or an IMAP email account). For more information about supported email accounts, contact your wireless service provider.

• If you are switching from another BlackBerry® device that is associated with one or more email addresses using the BlackBerry® Internet Service, verify that you have completed the process for switching devices automatically or manually using the email setup application. For more information about switching devices, see the Learn More booklet that came with your device.

For more information about setting up an email address, visit www.blackberry.com/go/docs and click BlackBerry Internet Service.

I am not receiving messages

Try performing the following actions:

• Check that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.

• If you created an email address or added an existing email address to your device using the email set-up screen in the set-up wizard, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send a service book to your device.

• If you have not received a registration message from the wireless network, register your device. On the Home screen or in a folder, click the Options icon. Click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now.

• Verify that data service is turned on.

• If you use email message filters, verify that the options for email message filters are set correctly.

• Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder, which you want to receive email messages from.

• Verify that your device is not blocking messages. For more information, contact your administrator.

Related topics

Turn off the connection to the wireless network, 227 About wireless coverage indicators, 230 Turn on or turn off data service or set roaming options, 227 Change an email message filter, 53 Forward messages from a specific email message folder to your device, 50

User Guide

Welcome to BlackBerry!

I cannot send SMS text messages

Depending on your wireless service plan, this feature might not be supported. Try performing the following actions:

• Check that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.

• Check that fixed dialling is turned off.

Related topics

Turn off the connection to the wireless network, 227 Fixed dialling, 32

I cannot save media files

Your BlackBerry® device memory or media card may not have enough memory available to save pictures. Try performing the following actions:

• If you are trying to save a picture or video to your device memory, delete old data or messages from your device.

• If you are trying to save a media file to your media card, delete old media files.

• In the camera options, check that the Picture Quality field is not set to Superfine. Superfine pictures use more memory than fine or normal pictures.

• If possible, increase the maximum amount of memory available for pictures.

Related topics

Delete a media file or folder., 112 Delete a message, 49

I cannot play a media file on a web page

Your BlackBerry® device may not support the size or file format of the song or video file.

The battery is not charging

Depending on how you charge your BlackBerry® device, try performing the following actions:

• Verify that the USB cable is securely connected to your device and a USB port.

• Try connecting your device to another USB port on your computer, a USB port on a different computer, a USB hub or try using a travel charger.

• Verify that BlackBerry device USB drivers are installed on your computer. When you install BlackBerry® Desktop Software from the CD that came with your device, the correct USB drivers should be installed. You can also download the latest version of BlackBerry Desktop Software from www.blackberry.com.

• Verify that your computer is not in standby, hibernate or sleep mode.

• Some USB hubs might not provide enough power. Plug the hub into a power outlet (if available) and reconnect your device.

User Guide

Shortcuts

BlackBerry basics shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

• To select an item, click (press) the screen.

• To highlight an item, touch the screen lightly.

• To open a menu in an application to access options and available actions, press the Menu key.

• To select a highlighted menu item, press the Menu key.

• To move back a screen, press the Escape key.

• To return to the Home screen, when you are not on a call, press the End key.

• To scroll down, slide your finger up.

• To scroll up, slide your finger down.

• To stop continuous scrolling, touch the screen.

• To move to the next item, slide your finger to the left quickly.

• To move to the previous item, slide your finger to the right quickly.

• To switch applications, press and hold the Menu key. Click an application.

Shortcuts

Phone shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

• To change your ringtone, from the Home screen, press the Send key. Press the Menu key. Click Set Ring Tone.

• To send an incoming call to voice mail when your BlackBerry® device is inserted in a holster, press and hold the Volume Down key on the right side of your device.

• To set up speed dial for a contact, in the phone application, press and hold a key.

• To insert a plus sign (+) when typing a phone number, press and hold 0.

Typing shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

• To insert a full stop, press the Space key twice. The next letter is capitalised.

• To capitalise a letter, press and hold the letter key until the capitalised letter appears.

• To type an accented character, press and hold the letter key. Click the accented character that appears on the screen.

• To turn on NUM lock, press and hold the 123 key until the lock indicator appears on the 123 key. To turn off NUM lock, press the 123 key again.

User Guide

• To turn on CAP lock, press and hold the Shift key until the lock indicator appears on the Shift key. To turn off CAP lock, press the Shift key again.

• To insert an at sign (@) or a full stop (.) in an email address field, press the Space key.

• To type a symbol, press the Symbol key. To see more symbols, press the Symbol key again.

• To edit text that you have typed, click the text. Your BlackBerry® device displays the editing indicator around the cursor. To move the cursor one character at a time, touch the editing indicator and slide your finger.

• To cut or copy text and paste it into an application, simultaneously touch the screen before and after the text that you want to copy. Click the cut or copy icon at the bottom of the screen. Place the cursor where you want to insert the cut or copied text. Press the Menu key. Click Paste.

• To change the typing input language quickly when you are using your device in landscape view, or in portrait view with the full keyboard, click the globe icon. Click an input language.

Shortcuts

Media shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Audio and video files

• To pause an audio or video file, press the Mute key on the top of your BlackBerry® device. To resume playing an audio or video file, press the Mute key again.

• To play the next song, press and hold the Volume Up key on the right-hand side of your device.

• To play the previous song, press and hold the Volume Down key on the right-hand side of your device.

• To turn on the audio boost feature to amplify the volume for songs, ring tones, and videos when using a headset, press the Volume Up key until audio boost is activated.

Camera

• To zoom in to a subject before taking a picture, press the Volume Up key.

• To zoom out from a subject before taking a picture, press the Volume Down key.

• To take a picture, press the Right Convenience key.

Troubleshooting

I cannot use a shortcut

Depending on the typing input language that you are using, some shortcuts might not be available.

Try changing the input language for typing.

Related topics

Change the typing input language, 184

User Guide

Phone

Phone basics

Find your phone number

Perform one of the following actions:

• To view your active phone number, from the Home screen, press the Send key. Your active phone number appears beside the My

Number field at the top of the screen.

• If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers, from the Home

screen, press the Send key. Click the My Number field at the top of the screen. If your wireless service plan supports SMS text and MMS messaging, the first phone number in the list is the phone number that you use to send and receive SMS text and MMS messages.

Related topics

About multiple phone numbers, 36

Make a call

1. In the phone application, perform one of the following actions:

• Type a phone number.

• Click the contacts icon. Type part of a contact name. Highlight a contact or phone number.

2. Press the Send key.

Phone

To end the call, press the End key.

Related topics

Add a pause or a wait to a phone number, 145 Available voice commands, 41

Answer a call

Press the Send key.

To end a call, press the End key.

Related topics

Change your ringtone, 11

Answer a second call

Depending on your wireless service provider and wireless network, this feature might not be supported.

1. During a call, press the Menu key.

2. Perform one of the following actions:

User Guide

• To answer the incoming call and place the current call on hold, click Answer - Hold Current.

• To answer the incoming call and end the current call, click Answer - Drop Current.

To return to the first call, press the Menu key. Click Swap or Flash.

Change your ringtone

1. On the Home screen, click the Sounds icon.

2. Click Set Ring Tones/Alerts.

3. Click the application or item that you want to change.

4. Perform one of the following actions:

• To use a preloaded ringtone, click a ringtone in the Ring Tone field.

• To use a ring tone that you downloaded, in the Ring Tone field, click Select Music. Navigate to a folder that contains ringtones. Click

a ringtone.

5. Press the Menu key.

6. Click Save.

Mute a call

During a call, press the Mute key on the top of your device.

Phone

To turn off mute, press the Mute key again.

Place a call on hold

If your BlackBerry® device is connected to a CDMA network, you cannot place a call on hold.

1. During a call, press the Menu key.

2. Click Hold.

To resume a call, press the Menu key. Click Resume.

Turn on the speakerphone

1. During a call, press the Menu key.

2. Click Activate Speakerphone.

Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the Safety and Product Information booklet for your device.

To turn off the speakerphone, press the Menu key. Click Activate Handset.

Related topics

Bluetooth technology, 201

User Guide

Dial an extension

1. When typing a phone number, press the Menu key.

2. Click Add Pause.

3. Type the extension number.

Switch applications during a call

1. During a call, press the Menu key.

2. Click Home Screen.

Note: If you switch to a different application and you want to end the call, press the End key.

Make a call when your device is locked

To perform this task, you must turn on dialling from the Lock screen.

1. Press the Power key or Power/Lock key on the top left of your BlackBerry® device.

2. Click Place Call.

3. Perform one of the following actions:

• Type a phone number.

• Click the contacts icon. Type part of a contact name. Click a contact or phone number.

4. Press the Send key.

Phone

To end the call, press the End key.

Related topics

Turn on dialling from the Lock screen, 37

About using a headset

You can purchase an optional headset to use with your BlackBerry® device.

If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call. Depending on your device model, you might be able to use a headset button to make a call using a voice command.

Depending on your headset, you might also be able to use a headset button to pause, resume, skip or adjust the volume of audio or video files.

For more information about using the headset, see the documentation that came with your headset.

User Guide

Phone

Emergency calls

About emergency calls

If you are outside a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency numbers. Your BlackBerry® device is designed to allow emergency calls even when your device is locked. Depending on your device model and the wireless network that your device is connected to, your device is also designed to allow emergency calls when the SIM card is not inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network automatically.

You can only make emergency calls by typing official emergency access numbers (for example, 999).

Note: You should not rely on any wireless device for essential communications, including medical emergencies. Emergency numbers may vary by location and emergency calls may be blocked or impeded by network, environmental or interference issues.

Make an emergency call

Perform one of the following actions:

• If your screen or BlackBerry® device is unlocked, from the Home screen, press the Send key. Type the emergency number. Press the Send key.

• If your screen or device is locked, press the Power key on the top left of your device. Type the emergency number. Press the Send key.If your device is locked, press the Menu key. Click Emergency Call. Click Yes.

About GPS technology

Depending on your wireless service provider, this feature might not be supported.

You can use GPS technology on your BlackBerry® device to get your GPS location and to use location-based applications and location-based services. Location-based applications can use your GPS location to provide you with information such as driving directions.

If your device does not have an internal GPS receiver or your wireless service provider does not support location-based services and you want to use GPS technology, you can pair your BlackBerry device with a Bluetooth® enabled GPS receiver. For more information, contact your wireless service provider.

If your device is connected to a CDMA network and you make an emergency call or your device is in Emergency Callback Mode, an emergency operator might be able to use GPS technology to estimate your location. Note: In an emergency, always provide the emergency operator with as much information as possible. Emergency operators might not be able to estimate your location using only GPS technology.

Turn on GPS technology

Depending on your BlackBerry® device model and wireless network, this feature might not be supported.

User Guide

The GPS options that appear on your device might differ slightly from the options that appear in this task.

1. On the Home screen, click the Options icon.

2. Click Advanced Options.

3. Click GPS.

4. Change the GPS Services field to Location On.

5. Press the Menu key.

6. Click Save.

To turn off GPS technology, change the GPS Services field to Location Off.

Volume

Adjust the volume

• To increase the volume, press the Volume Up key on the right-hand side of your BlackBerry® device.

• To decrease the volume, press the Volume Down key on the right-hand side of your device.

• To mute the volume, press the Mute key on the top of your device. To turn off mute, press the Mute key again.

Related topics

Amplify the volume using the audio boost feature, 101 Improve sound quality for songs, 101

Phone

Change the default volume for calls

You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume.

1. From the Home screen, press the Send key.

2. Press the Menu key.

3. Click Options.

4. Click General Options.

5. Change the Default Call Volume field.

6. Press the Menu key.

7. Click Save.

Improve sound quality during a call

You cannot change sound quality when you are using a Bluetooth®-enabled headset.

1. During a call, press the Menu key.

2. Click Enhance Call Audio.

3. Select a bass or treble option.

User Guide

Phone

Improve sound quality for all calls

You cannot change sound quality when you are using a Bluetooth®-enabled headset.

1. From the Home screen, press the Send key.

2. Press the Menu key.

3. Click Options.

4. Click Enhanced Audio.

5. Change the Phone Call Audio or Headset Call Audio fields.

6. Press the Menu key.

7. Click Save.

Voice mail

About your voice mail greeting and voice mail password

Depending on your wireless service provider, the method for changing your voice mail greeting or voice mail password may differ. You should be able to access the options for changing your voice mail greeting or voice mail password when you check your voice mail. For more information, contact your wireless service provider.

Check your voice mail

1. From the Home screen, press the Send key.

2. Press the Menu key.

3. Click Call Voice Mail.

Change the voice mail access number

If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system.

1. From the Home screen, press the Send key.

2. Press the Menu key.

3. Click Options.

4. Click Voice Mail.

5. Type a voice mail access number and a password.

6. Press the Menu key.

7. Click Save.

User Guide

Speed dial

Set up speed dial for a contact

1. From the Home screen, press the Send key.

2. Press the Menu key.

3. Click View Speed Dial List.

4. Click an unassigned key.

5. Click New Speed Dial.

6. Click a contact.

To make a call using speed dial in the phone application, press and hold the key that you assigned to the contact.

Change the contact assigned to a speed dial key

1. From the Home screen, press the Send key.

2. Press the Menu key.

3. Click View Speed Dial List.

4. Highlight a contact or phone number.

5. Press the Menu key.

6. Perform one of the following actions:

• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.

• To assign the contact to a different speed dial key, click Move. Click a new speed dial key.

• To delete the contact from the speed dial list, click Delete.

Phone

Conference calls

About conference calls

You can create two types of conference calls with your BlackBerry® device. If your organisation or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your device or computer. Conference call meetings allow participants who have a BlackBerry device to enter the conference call meeting with a one-touch Join Now option, if this feature is supported on their device, so that they do not have to dial the conference call bridge number and access codes. If you do not have a conference call bridge number, you can create a conference call by calling other contacts and joining the calls together.

User Guide

Phone

Make a conference call

If your BlackBerry® device is connected to a CDMA network, you cannot join more than two contacts to a conference call.

1. During a call, press the Menu key.

2. Click Add Participant.

3. Type a phone number or highlight a contact.

4. Press the Send key.

5. During the second call, press the Send key to join your first contact to the conference call.

6. To join another contact to the call, repeat steps 1 to 5.

Related topics

Place a call on hold, 20

Create a phone number link for a conference call

1. Type a phone number for the conference call bridge.

2. Type X and the access code.

Speak privately with a contact during a conference call

You can perform this task only if you make a conference call by joining calls together and not if you create a conference call meeting in the calendar.

1. During a conference call, press the Menu key.

2. Click Split Call.

3. Click a contact.

To return to the conference call, press the Menu key. Click Join.

Disconnect a contact from a conference call

You can perform this task only if you make a conference call by joining calls together and not if you create a conference call meeting in the calendar.

1. During a conference call, press the Menu key.

2. Click Drop Call.

3. Click a contact.

Leave a conference call

You can perform this task only if you make a conference call by joining calls together and not if you create a conference call meeting in the calendar.

User Guide

If you make a conference call, you can leave the conference call and the call continues without you. Depending on your wireless service provider, this feature might not be supported.

1. During a conference call, press the Menu key.

2. Click Transfer or Flash.

Phone

Call logs

About call logs

Call logs appear in the phone application and show the status of recent calls by displaying either a missed call indicator, placed call indicator or received call indicator. A call log also includes the date of the call, the phone number, and the estimated duration of the call. For more information about the exact duration of a call, contact your wireless service provider.

The phone list view option allows you to arrange how call logs appear in the phone application. Depending on how you set your call logging options, you can also view call logs in the messages application. Depending on your theme, when you miss a call, a missed call indicator may also appear at the top of the Home screen.

You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it is stored on your BlackBerry® device for 30 days.

View call logs in the messages application

1. From the Home screen, press the Send key.

2. Press the Menu key.

3. Click Options.

4. Click Call Logging.

5. Perform one of the following actions:

• To show recent and missed calls in the messages application, select the All Calls option.

• To hide call logs in the messages application, select the None option.

Add notes to a call log

1. From the Home screen, press the Send key.

2. Click the call log icon.

3. Highlight a call log.

4. Press the Menu key.

5. Click View History.

6. Press the Menu key.

7. Click Add Notes.

8. Type call notes.

9. Press the Menu key.

10. Click Save.

User Guide

Change call log notes

1. From the Home screen, press the Send key.

2. CIick the call log icon.

3. Highlight a call log.

4. Press the Menu key.

5. Click View History.

6. Press the Menu key.

7. Click Edit Notes.

8. Change the call notes.

9. Press the Menu key.

10. Click Save.

Send a call log

1. From the Home screen, press the Send key.

2. Click the call log icon.

3. Highlight a call log.

4. Press the Menu key.

5. Click View History.

6. Press the Menu key.

7. Click Forward.

Phone

Delete call logs

1. From the Home screen, press the Send key.

2. Click the Phone History icon.

3. Perform one of the following actions:

• To delete a single call log, highlight a call log.

• To delete a range of call logs, touch two call logs simultaneously and slide your finger up or down to select additional call logs. Release the Shift key.

4. Press the Menu key.

5. Click Delete.

Delete call log notes

1. From the Home screen, press the Send key.

2. Click the call log icon.

3. Highlight a call log.

4. Press the Menu key.

5. Click View History.

6. Press the Menu key.

+ 274 hidden pages

Blackberry Storm 9500, Storm 9530 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Welcome to BlackBerry!

Feature availability

Start using your device

Navigation and typing

BlackBerry basics

Troubleshooting basics

Shortcuts

BlackBerry basics shortcuts

Phone shortcuts

Typing shortcuts

Media shortcuts

Troubleshooting

Phone

Phone basics

Emergency calls

Volume

Voice mail

Speed dial

Conference calls

Call logs