BlackBerry RFW120LW User Manual

BlackBerry XYZ Smartphone

User Guide

Published: 2013-08-14

SWD-20130814145914634

Contents
Get started.....................................................................................................................................................	6
Getting to know your device............................................................................................................................	6
How To demo videos....................................................................................................................................	27
Device Switch..............................................................................................................................................	37
Display........................................................................................................................................................	43
Search.........................................................................................................................................................	46
Phone..........................................................................................................................................................	48
Phone..........................................................................................................................................................	48
Visual Voice Mail..........................................................................................................................................	55
BBM Video..................................................................................................................................................	57
Ring tones, sounds, and alerts......................................................................................................................	59
View and respond to Instant Preview notifications.........................................................................................	60
Lock Screen Preview notifications................................................................................................................	61
Troubleshooting: Ring tones, sounds, and alerts...........................................................................................	61
Messages....................................................................................................................................................	63
BlackBerry Hub...........................................................................................................................................	63
Passwords and security................................................................................................................................	85
Security.......................................................................................................................................................	85
Work space and BlackBerry Balance............................................................................................................	99
BlackBerry ID............................................................................................................................................	104
Password Keeper.......................................................................................................................................	107
Media........................................................................................................................................................	112
Camera.....................................................................................................................................................	112
Pictures.....................................................................................................................................................	117
Music........................................................................................................................................................	121
Videos.......................................................................................................................................................	127

BlackBerry Story Maker.............................................................................................................................	131
Media sharing............................................................................................................................................	133
Maps and locations....................................................................................................................................	135
Maps.........................................................................................................................................................	135
Location services.......................................................................................................................................	139
Compass...................................................................................................................................................	140
Applications and features...........................................................................................................................	142
Remember................................................................................................................................................	142
Calendar....................................................................................................................................................	146
Contacts....................................................................................................................................................	153
Clock.........................................................................................................................................................	158
Calculator..................................................................................................................................................	162
Browser.....................................................................................................................................................	163
Smart Tags................................................................................................................................................	170
Voice Control.............................................................................................................................................	173
Games.......................................................................................................................................................	178
Organizing apps.........................................................................................................................................	180
Documents and files..................................................................................................................................	182
Documents To Go......................................................................................................................................	182
File Manager..............................................................................................................................................	188
Storage space and media card...................................................................................................................	192
Settings and options..................................................................................................................................	198
Connections..............................................................................................................................................	198
Software Updates......................................................................................................................................	215
Language..................................................................................................................................................	216
Keyboard and typing..................................................................................................................................	217
Battery and power.....................................................................................................................................	222
Accessibility..............................................................................................................................................	226
BlackBerry Link features on your device.....................................................................................................	235

Legal notice...............................................................................................................................................

238

User Guide

Get started

Getting to know your device

New in this release

Introducing BlackBerry 10 OS version 10.2

The messages icon BlackBerry Hub

Priority View: You can change the view in the BlackBerry Hub to show the most important messages and notifications as specified in a set of prioritization rules (for example, messages from people who are attending an upcoming meeting with you).

Attachment View: You can filter the view in the BlackBerry Hub to show the message attachments that you receive. Attachments that are associated with a work space account are not shown when the work space is locked.

With Instant Preview notifications, you can view email, BBM messages, text messages, and more almost anywhere on your device. You can also reply to your BBM and text messages without leaving your current app.

For more information, see BlackBerry Hub and Ring tones, sounds, and alerts.

The keyboard icon BlackBerry Keyboard

Keyboard feedback enhancements: On devices with a touch screen keyboard, the tone for key presses on shift, symbol, and delete keys are different so you can distinguish the keys from regular key presses.

When you select text for editing, a menu appears on the screen to enable you to cut, copy, and paste text more quickly. For more information, see Keyboard and typing.

The Camera icon Camera

Face detection: The camera detects faces in the viewfinder and identifies them so you can apply focus to a specific person before taking the picture.

Grid lines: The display includes gridlines in the viewfinder so you can align the objects or people in the picture before taking it.

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You can peek at the last picture that you took to see if you captured what you wanted.

For more information, see Camera.

The BlackBerry Story Maker icon BlackBerry Story Maker

Saving and sharing: When you save a BlackBerry Story Maker video and close the app the video continues to save in the background. You can share a BlackBerry Story Maker video from within the app through an email, a text message, social networking accounts, and more.

For more information, see BlackBerry Story Maker.

The BlackBerry Remember icon BlackBerry Remember

Search: You can search within the BlackBerry Remember app for specific items.

Assign a time to an item: You can assign a time and date to indicate when an item is due or when you want to return to the item.

Calendar integration: Items that are assigned a date appear in the Calendar app and the BlackBerry Hub calendar notifications.

For more information, see Remember.

The Calendar icon Calendar

Respond to a calendar reminder: You can send a message from the reminder, to the meeting organizer or all attendees, that you are running late for the meeting.

Support for web calendars using ICS feeds: Use the account settings to add web calendars to the device by subscribing to ICS feeds.

Calendar composition screen enhancements: Adding an event to the calendar is easier than ever with a simplified screen for adding calendar events.

For more information, see Calendar.

The Smart Tags icon NFC and Smart Tags

New NFC tag writing templates have been added, allowing you to quickly create NFC tag data on the go. For more information, see NFC and Smart Tags.

User Guide

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The Browser icon BlackBerry Browser

You can quickly see your browsing history by touching and holding the back button beside the address bar. You can invert the colors in reader mode to display white text on a black background.

For more information, see Browser.

Introducing BlackBerry 10: new apps and features

Introducing the reinvented BlackBerry – an intelligent and intuitive experience that constantly adapts to your needs. Designed around three main views – your messages, your running apps, and all apps – BlackBerry 10 OS allows you to effortlessly flow between tasks and applications with quick and simple gestures.

The messages icon BlackBerry Hub

BlackBerry Hub gathers all of your messages and notifications into one convenient location. Receive and respond to email, text messages, social networking messages, BBM chats, and instant messages. With a single swipe from any screen, you can peek at your notifications, peek further into BlackBerry Hub to see your messages, or peek at your upcoming meetings and events. You can easily filter the types of messages that appear.

For more information, see BlackBerry Hub.

The keyboard icon BlackBerry Keyboard

Your BlackBerry device is designed to learn what you tend to say and where in a sentence you tend to say it. Your device uses this information to try to predict what word you might type next and displays suggested words on the BlackBerry Keyboard. Simply flick the word up onto the screen to type efficiently with just one hand. You can even type in two or more languages at once!

For more information, see Keyboard and typing and Language.

The BBM icon BBM Video with Screen Share

Have face-to-face video conversations with your BBM contacts over HSPA+, 4G LTE and Wi-Fi networks. Start BBM Video from the Phone or the Contacts app, or switch from a BBM chat to a BBM Video conversation, by simply tapping an icon. You can even share your screen with your contact by tapping an icon, and show your photos or presentations while you continue talking.

For more information, see BBM Video.

User Guide

Get started

The Camera icon Camera and Time Shift mode

Your BlackBerry device has front and rear cameras for taking high resolution pictures and recording HD videos. You can open the camera from the home screen, and take a picture or record a video quickly by tapping anywhere on the screen. Time Shift mode captures several milliseconds before and after your picture, so you can pinpoint the best frames to create the perfect shot.

For more information, see Camera.

The BlackBerry Story Maker icon BlackBerry Story Maker

BlackBerry Story Maker allows you to combine your pictures, videos, and music into a stunning HD movie that you can view later and quickly share with others. You can select a song for background music, add intro titles and end credits, and apply themes.

For more information, see BlackBerry Story Maker.

The BlackBerry Remember icon BlackBerry Remember

A combination of memos and tasks, BlackBerry Remember helps you organize your interests, ideas, and projects. You can group related photos, lists, messages, emails, and links. Generate tasks from email messages and turn your content into actions from anywhere on your device.

For more information, see Remember.

The Contacts icon Contacts

The Contacts app contains details about the contact, updates and company news from the contact’s social network, and events that you and the contact have in common. You can quickly filter your contacts by using the account type (for example, you can choose to view only BBM contacts). You can also create favorites and use photos from social networking accounts to represent contacts.

For more information, see Contacts.

The Calendar icon Calendar

The Calendar app is integrated with the BlackBerry Hub, the Contacts app, and other apps and accounts. You can filter your calendar events for each of your social networking accounts. At a glance, you can view the people you are meeting on a particular day. The Calendar even suggests participants and locations, based on previous email and meetings.

For more information, see Calendar.

User Guide

Get started

The Browser icon BlackBerry Browser

The new BlackBerry Browser is powerful, responsive, and super-fast. When you're browsing and you find something you want to share, you can post it to a social network with just a couple of gestures. You can also view webpages in Reader mode to remove distracting clutter.

For more information, see Browser.

The Music icon Share, stream, or display your media files

With a couple of quick taps from within your apps, you can easily share your music, pictures, videos, documents, webpages, and contacts with others over email, BBM, a Bluetooth connection, NFC, social networking accounts, and more. You can also stream your media to supported DLNA Certified devices such as computers, TVs, or other home entertainment equipment, or use an HDMI cable to display your media files on a TV or computer.

For more information, see Media sharing.

The Pictures icon Picture editing

You can edit pictures directly on your device. Crop and rotate the picture, reduce red-eye, or apply a variety of enhancements and artistic styles.

For more information, see Pictures

The Videos icon Video editing

You can edit videos directly on your device. Change the length of the video, rotate the image, and make enhancements such as brightness and color.

For more information, see Videos.

The search icon Search

You can search your entire device for files, settings, apps, help, and more. Either type your search term, or say it, from the home screen or from within an app. You can narrow your search to include only specific apps, or extend your search to include Internet sources.

For more information, see Search.

User Guide

Get started

The Voice Control icon Voice Control

The Voice Control app can make multitasking easier. You can speak your commands and perform a variety of actions virtually hands-free. Use the Voice Control app to send messages, make calls, book meetings, search the Internet, post tweets, and more. Open the Voice Control app by pressing and holding the mute button on the side of the device, or from the keyboard by tapping and holding the microphone icon.

For more information, see Voice Control.

The BlackBerry World icon BlackBerry World

Discovering great apps is easier than ever with app recommendations based on similar purchases. You can choose an app, then quickly share it to social sites with a couple of gestures from within the app. BlackBerry World features a unified storefront for apps, games, themes, music, and videos, and parental controls that let you hide content that you don't want children to access.

The Smart Tags icon NFC and Smart Tags

Near Field Communication (NFC) is a short-range wireless technology that's designed for transferring data quickly. BlackBerry Tag uses NFC technology to exchange files (including pictures, music, contact info, and even webpages) between your BlackBerry device and other NFC-enabled devices simply by tapping the back of your devices together. You can also use NFC on your device to pay for items, and to create and store Smart Tags containing URLs, phone numbers, and more that you can share with others.

For more information, see NFC and Smart Tags.

The BlackBerry Balance icon BlackBerry Balance

Take your device to the office for access to work email, apps, and data without compromising the personal use of your device. Your personal apps and information are kept separate and private from work data and apps. Easily switch between your work space and personal space with a simple gesture.

For more information, see About BlackBerry Balance .

What's different about BlackBerry 10?

How do I get back to the home screen?

•In many apps, you can tap Image Back to return to the previous screen.

•To minimize an app and return to the home screen, swipe up from the bottom of the screen.

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BlackBerry smartphone showing a directional arrow moving upwards from the bottom of the screen to minimize an app as an Active Frame

How do I get to the menu?

There is no Menu Menu key on BlackBerry 10 devices. You can open menus by tapping the icons at the bottom of the screen, and by touching and holding items on the screen.

BlackBerry smartphone showing how to tap the more tabs icon to navigate within an app, how to touch and hold an item to open a menu of actions for that item, and how to tap the more actions icon to open the menu for the app.

How do I change my settings and options?

Do any of the following:

•To change the settings in an app, swipe down from the top of the screen. Tap The Settings icon. .

•To see other options in many apps, tap The more actions icon .

•To change your BlackBerry device settings and connect to mobile and Wi-Fi networks, on the home screen, swipe down from the top of the screen. Tap Image Settings.

BlackBerry smartphone showing a directional arrow moving downwards from the top of the screen to show device settings. To see all device settings, tap Settings. To change the settings for a feature, tap a label, such as Alarm. To turn on or turn off a feature, such as Wi-Fi, tap the icon. When the feature is turned on, the icon is blue.

Where is my email or other messages?

All of your email, text messages, social networking notifications, missed calls, and voice mail messages can be found in the BlackBerry Hub. The BlackBerry Hub isn't like other apps on your BlackBerry device. It's at the core of the BlackBerry 10 experience, and it's always running so that you stay connected no matter what you're doing on your device.

To get to the BlackBerry Hub, on the home screen, slide your finger right.

You can also peek at the BlackBerry Hub or open it from anywhere on your device using a simple gesture:

BlackBerry smartphone showing a directional arrow moving to the right to show the transition from a view of notifications to the BlackBerry Hub

User Guide

Get started

Where are my ring tones and notification profiles?

•BlackBerry 10 OS includes the following built-in notification modes: Normal, Phone Calls Only, Vibrate Only, Silent, and All Alerts Off.

•You can quickly turn on Silent mode by swiping down from the top of the home screen and tapping Silent Mode .

•You can set custom ring tones for contacts in the Contacts app.

•To set notifications for particular types of messages, on the home screen, swipe down from the top of the screen and tap Image Settings > Notifications.

Where are my apps?

Some of the apps that you used on your old BlackBerry device might not be available on your BlackBerry 10 device. In the BlackBerry World storefront, you can check if your old apps are available for download on the My World screen or find new apps.

Where are my tasks, memos, and voice notes?

•If you used BlackBerry Link to transfer the files from your old BlackBerry device to your new device, your tasks, memos, and voice notes should be in the new BlackBerry Remember app.

•If you previously used tasks in BBM Groups, you still have access to those tasks in BBM.

Where do I find my files?

You can find your files in the File Manager app. If you added a work account to your BlackBerry device and your administrator turned on BlackBerry Balance technology, your device data, apps, and network access are divided into a work space and a personal space. The separate spaces help you to avoid accidentally copying work data into a personal app, or displaying confidential work data during a BBM Video chat. To switch between your work space and personal space, drag your finger down on the middle of the home screen and tap Personal or Work.

Where can I find my device info and passwords?

Where can I find my PIN?

In BBM, tap your profile picture. On your profile page, your PIN appears below your barcode. In an email or text message, you can also type mypin to display your PIN.

How do I find my own phone number?

On the home screen, tap the Phone icon. In the Calls or Contact view, in the center of the screen , swipe down and your phone number will appear at the top of the screen. In an email or text message, you can also type mynumber to display your phone number.

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Where is Password Keeper?

The Password Keeper app is available for download in the BlackBerry World storefront. If you used BlackBerry Link or a media card to transfer your data from a BlackBerry device running BlackBerry Device Software 5.0 or later, you can restore your Password Keeper passwords from your old device after you download and open the Password Keeper app.

Where can I find details about my device OS and hardware?

On the home screen, swipe down from the top of the screen. Tap Image Settings > About. To change the type of information displayed, tap an option in the drop-down list.

How do I search?

If you are looking for something on your BlackBerry device or the Internet, at the bottom of the home screen, tap Search .

What is BlackBerry Link?

BlackBerry Link is the latest version of BlackBerry Desktop Software and can be used with your BlackBerry 10 device. You can use BlackBerry Desktop Software with devices that are running BlackBerry 7.1 and earlier.

BlackBerry Link is software that you can install on your computer to link data, media files, and applications on your BlackBerry device to your desktop computer.

To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink and select the Windows or Mac option.

Home screen, keys, and icons

Your device at a glance

BlackBerry smartphone showing the front of the device, with the USB port and HDMI port featured at left. The callouts show the screen lock and power on and off button and the headset jack on the top of the device. The notification LED and front camera are shown on the front of the device. Volume up, volume down, and a dual purpose mute and Voice Control button are shown on the right of the device.

Home screen at a glance

Image of the home screen showing active frames, and arrows to indicate swiping left to scroll through apps and swiping right to see the BlackBerry Hub. Image also shows network and status indicators at the top of the screen and Phone, Search, and Camera icons at the bottom of the screen.

User Guide

Get started

Application icons

Icon	Description

The Contacts icon	Contacts
	Access the contacts from all of your accounts, as well as their updates and your shared
	activities, in a single app.

The Browser icon	Browser
	View webpages more easily using the reader mode, and share webpages quickly with your
	contacts.

The Calendar icon	Calendar
	View all your events in one place, including events you added from your email accounts
	and social networking accounts. You can filter events according to your account.

The BBM icon	BBM
	Chat in real time by using text or video, and share files with up to 30 BBM contacts.

The Text Messages icon	Text Messages
	Send and receive SMS and MMS messages, if provided as part of your wireless service
	plan.

The BlackBerry World icon	BlackBerry World
	Download, buy, rate, and review apps, games, music, and videos.

The BlackBerry Remember	Remember
icon	A productivity app for collecting and categorizing the information you want to remember.


The Docs To Go icon	Docs To Go
	Create, edit, and format Microsoft Word documents and Microsoft Excel spreadsheets.
	Edit, view, and present Microsoft PowerPoint presentations.

The Pictures icon	Pictures
	View, edit, and share pictures that you take with the Camera app or that are saved on your
	device.

The Music icon	Music
	Share your music quickly and easily with your contacts. Wirelessly play your music on
	home entertainment equipment.

The Videos icon	Videos

User Guide Get started

	Icon	Description

		View, edit, and share videos that you take with the Camera app or that are saved on your
		device. Wirelessly play your videos on home entertainment equipment.

	The BlackBerry Story Maker	Story Maker
	icon	Create and share a movie that you make using pictures, videos, and music on your device.


	The Facebook for	Facebook
	BlackBerry smartphones	View your Facebook notifications, upload photos and videos, and check in to Places.
	icon
	icon

	The Twitter for BlackBerry	Twitter
	smartphones icon	Follow the stories, ideas, and opinions that interest you by sending and receiving short

		messages known as tweets.

	The LinkedIn icon	LinkedIn
		Build and connect with your professional network and get access to ideas and
		opportunities for your career.

	The Maps icon	Maps
		Search for places, get turn-by-turn directions, and save favorite places.

	The Games icon	Games
		Find games to download and play. Add your friends so that you can view their games or
		challenge them to a game.

	The YouTube icon	YouTube
		Share your videos with friends, family, and the world.

	The Voice Control icon	Voice Control
		Speak your commands to make a call, send messages, search the Internet, and more.

	The Clock icon	Clock
		Track the time using a world clock, stopwatch, timer, and alarm clock.

	The Calculator icon	Calculator
		Perform calculations using a standard and scientific calculator, tip calculator, and unit
		converter.

	The Compass icon	Compass
		Navigate using the compass, or let the compass connect to satellites to find your location.

	The File Manager icon	File Manager
		View, save, and share files that are stored on your device, on a media card, or on devices or
		networks that your device is connected to.

User Guide Get started

Icon	Description

The Smart Tags icon	Smart Tags
	Store and create tags that contain info such as text, phone numbers, and links that you
	can share with others on printed materials or by tapping the backs of your devices
	together.

The Settings icon	Settings
	Change the settings for network connections, accounts, display, language, and more.

The Adobe Reader icon	Adobe Reader
	View PDF files on your device and share them with others over email, BBM, and more.

The Phone icon	Phone
	Place conference calls, check voice mail, or move a call to BBM Video.

The Camera icon	Camera
	Includes front and rear cameras, and a Time Shift mode to help you capture the perfect
	picture.

The Setup icon	Setup
	Set up your accounts, personalize your device, and watch tutorials about using BlackBerry
	10 OS.

The Help icon	Help
	Find out how to do things quickly on your device, read FAQs, and learn tips that can help
	increase your productivity.

Notification icons

The notification icons show you that you have new or unopened items for your accounts in the BlackBerry Hub. When you have a new item, the New item indicator appears on the notification icon. You can peek at your notification icons by sliding your finger up from the bottom of the screen from anywhere on the device.

Icon	Description

The email message icon	Email message

The text message icon	Text message

The BBM message icon	BBM message

The Facebook message icon	Facebook message

The Twitter message icon	Twitter message

The LinkedIn message icon	LinkedIn message

User Guide Get started

Icon	Description

The phone call icon	Phone call

The notification message icon	Notification messages from apps and services such as
	BlackBerry World

Setup and activation

Inserting the SIM card and media card Insert the SIM card

CAUTION: Your BlackBerry device is designed for use with a micro SIM card. To avoid possible damage to your device, do not insert a SIM card adapter into your device.

1.From the bottom of your BlackBerry device, pull up the back cover.

2.With the metal contacts pointing toward the back of the device, insert the SIM card into the slot on the left side of your device.

BlackBerry device showing where to insert the SIM card.

Insert a media card

A media card is optional. If a media card is included, it might already be inserted.

1.From the bottom of your BlackBerry device, pull up the back cover.

2.With the metal contacts facing away from you, insert the media card (microSD card) into the slot on the left side of your device.

This illustration shows where to insert or remove the media card.

Set up your device

The first time your BlackBerry device starts, the Setup app opens. The Setup app needs a network connection, so make sure your device is connected to a mobile network or is within range of a Wi-Fi network. After the initial setup, you can open the Setup app by tapping the Setup Setup icon on the home screen.

The Setup app prompts you to enter an existing BlackBerry ID or create a new one. If you are not sure if you already have a BlackBerry ID, on your computer, visit www.blackberry.com/blackberryid.

You can use the Setup app to:

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•Add your email, BBM, instant messaging, and social networking accounts

•Set up your payment options for purchases you make from the BlackBerry World storefront

•Transfer data from a device running BlackBerry 7 or 7.1

•Customize and personalize your device settings

•Watch tutorials or open the Help app to learn more about BlackBerry 10 OS

Set up email or other types of accounts on your device

You can add email accounts, social networking accounts (such as Facebook, Twitter, and LinkedIn), or even an Evernote account to your device.

1.On the home screen, swipe down from the top of the screen.

2.Tap The Settings icon > Accounts.

3.If you already added an account to your device, tap The Add Account icon to add another account.

Before you switch devices

For information about how to switch to a BlackBerry device from an older BlackBerry device or a third-party device, visit www.blackberry.com/deviceswitch.

Learn what transfer options are available to you

The types of data transferred depends on the transfer method you use and the type of smartphone you're transferring data from. Data transferred might include some settings, phone history, pictures, music, browser bookmarks, and so on. For a list of the type of data that is transferred, visit www.blackberry.com/deviceswitch.

•Switching from BlackBerry Device Software 5.0 or later? On a computer, you can use BlackBerry Link to switch devices. Learn how to switch devices using BlackBerry Link.

•Switching from BlackBerry 7.0 or BlackBerry 7.1? You can use a media card on your device to switch devices. Learn how to switch devices using a media card.

•Switching from a BlackBerry device that has BlackBerry Protect installed? You can use BlackBerry Protect to transfer supported data, such as contacts, from your current device's backup file to your new device. Learn how to switch devices using BlackBerry Protect.

•Switching from an iPhone or Android device? You can download the device switch app from BlackBerry World. Learn how to switch devices using the device switch app.

Tip: If you're switching from a BlackBerry device, to see what version of software you're currently running, on the home screen of your old device, do one of the following:

•Click Options > About.

•Click Options > Device > About Device Versions.

Make note of your usernames and passwords

Before you switch BlackBerry devices, make sure that you have the following:

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•If you have saved usernames and passwords in Password Keeper, consider temporarily writing this information down so that you have it when you're ready to add accounts to your new device.

•If you have a device running BlackBerry Device Software 5.0 or later, you might have created a BlackBerry ID that you used to log in to your device and the BlackBerry World storefront. If you log in to your BlackBerry 10 device with your BlackBerry ID, you might be able to reinstall apps that you downloaded previously from BlackBerry App World and access BlackBerry products that use your BlackBerry ID, such as BBM and BlackBerry Protect.

Note: BlackBerry App World is called BlackBerry World on BlackBerry 10 devices.

Update BBM

Although it's not required to switch BlackBerry devices, you should update to the latest available version of BBM and associate BBM with your BlackBerry ID before you switch devices.

1.To see which version of BBM you're running on your old device, look for BlackBerry Messenger in your list of installed applications.

2.To download BBM 7.0 or later on your old device, visit the BlackBerry World storefront or www.bbm.com.

If you can't update your version of BBM, in BBM, press the The Menu icon key > Options > Back Up. Select a backup option.

What if I have contacts on my SIM card?

Your BlackBerry 10 device uses a micro SIM card. To get a micro SIM card for your device, contact your service provider.

If you saved contacts to your old SIM card, to make sure those contacts aren't lost, you might need to copy those contacts to your old device before you back up your device data.

Tip: To copy contacts from your SIM card to your old device's built-in media storage, in your contact list on your old device, press the Menu key > SIM Phone Book. Press the Menu key > Copy All To Contacts.

Power and charging

Turn off your device

Press and hold the Power/Lock key on the top of your BlackBerry device.

This illustration shows the Power/Lock key on the top of the device.

Put your device in standby mode

When you put your BlackBerry device in standby mode, the device screen backlight turns off and the screen locks. Wireless connections and clock alarms aren't affected.

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Press the Power/Lock key on the top of your device.

To wake up your device, swipe up from the bottom of the device screen.

Illustration of the device with a directional arrow moving from below the device's screen to more than halfway up the screen.

Restart or reset your device

If your BlackBerry device is running slower than usual or not responding, turning off and turning back on your device might help to solve the problem.

Do one of the following:

•To restart your device, press and hold the Power/Lock key on the top of your device. Tap Restart .

•To reset your device, press and hold the Power/Lock key for ten seconds.

Charge your device

Before you start using your BlackBerry device, you should charge the battery that came with your device as the battery isn't fully charged.

Charge your device using the charger provided by BlackBerry in the box that your device came in. You can also charge your device using a USB cable connected to a computer, but charging might take longer.

CAUTION: Other chargers might not provide adequate power and might damage your device.

Plug the charger into a power outlet and connect the cable to your device using the USB port.

This illustration shows where you connect the charger to the USB port on the side of the device.

Tips: Charging your device

Your BlackBerry device uses a lithium-ion battery. To maximize your use of this type of battery, when possible, do the following:

•Charge your device for an extended period of time rather than charging in small increments, for example, charging for less than 15 minutes.

•Avoid using your device while it is charging, to help it charge faster.

•Charge your device often, even when the battery charge isn't low.

•Avoid leaving your device in extremely hot or cold places, such as on a vehicle dashboard.

•Avoid leaving your device turned off with a low battery power level for an extended period of time.

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Lock your screen

By locking the screen, you can help prevent your BlackBerry device from sending accidental messages or pocket dialing. Locking your device doesn't disable alerts for incoming calls or messages.

Press the Power/Lock key on the top of your device.

This illustration shows the Power/Lock key on the top of the device.

To unlock the screen, swipe up from the bottom of the screen.

Using the touch screen

Take a moment to check out how to navigate your BlackBerry device using these basic gestures.

Scroll and move between items

Slide your finger to scroll through a list, pan a webpage, or move between pictures. You can also slide your finger to view the home screen. For example, if you're looking at the BlackBerry Hub, you can slide your finger to the left to see the home screen and your minimized apps. Slide your finger to the left again to see all your apps.

•To scroll, slide your finger up and down.

•To move between the BlackBerry Hub and the home screen, slide your finger left and right.

Illustration of a directional arrow pointing upward from the bottom of the device. Illustration of a directional arrow moving to the left from the right side of the device.

Use a slider

If a slider appears on your screen, you can use the slider to progress through a file, such as a song or video, or scroll through multiple pages, such as the pages of an eBook.

On the slider, drag the slider handle.

Illustration of a slider bar with a directional arrow moving from the slider bar handle to the right along the bar.

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Select items

Do any of the following:

•To select an item, simply tap it. If the item can be opened it will open, if not it will be highlighted.

•To highlight an item without opening it, touch and hold the item.

•To highlight multiple items, such as pictures or songs that you want to share, touch and hold one item. Tap The select more icon and tap additonal items. To clear an item, tap it again.

Illustration of a single finger tap selecting a single item.

Zoom in to or zoom out from the screen

If you want a closer view of a detail in an image, or if you're having trouble reading words that are too small, you can magnify the screen by zooming in. To see more of the screen, zoom out.

Slide your fingers apart to zoom in, or slide your fingers together to zoom out.

Illustration of two directional arrows moving apart from each other. Illustration of two directional arrows moving towards each other.

Move items from one place to another

1.On the home screen, touch and hold the item you want to move.

2.When the item starts to pulsate, slide your finger to where you want the item to be.

Illustration of the device with a directional arrow moving diagonally across the screen. At the end of the arrow is a highlighted box, indicated an item that was moved.

Minimize apps and show your Active Frames

When you minimize an app it appears as an Active Frame on the home screen. This is great for multitasking as you don't need to do things like save and close documents before you use the browser, or restart your browser session after you check your email.

Swipe up from the bottom of the screen.

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Illustration of the device with a directional arrow moving from below the device's screen to midway up the screen. There is a box at the end of the arrow, indicating an app that is minimizing.

Tip: When you're done using your app, you can close it by tapping The close icon in the lower-right corner of the app.

View the Hub

You can peek at or open the BlackBerry Hub from anywhere on your device

From the bottom of the screen, slide your finger up and to the right.

Gesture showing how to peek at the BlackBerry Hub

Show the menus

You can find additional features, options, and help by exploring the menus.

Do any of the following:

• To see the additional actions you can perform in an app, tap The more actions icon or The more tabs icon .

•To see the additional actions for a specific item within an app, such as a song or a picture, touch and hold the item. To see the names of the menu items that appear on the right side of the screen, slide your finger over them.

•To find the settings and help, swipe down from the top of the screen. In an app, you can see the settings for that particular app. If you are not in an app, you can see the device settings.

Illustration of a tap on the lower right side of the screen, over the overflow icon. Illustration of a directional arrow moving from above the screen to halfway down it.

Show the keyboard

Using two fingers, swipe up from the bottom of the screen.

Illustration of two directional arrows moving upward from the bottom of the screen. A keyboard is shown underneath the arrows.

Tip: To hide the keyboard, tap the screen outside a text entry field. If you want to hide the keyboard and there's nowhere to tap on the screen, swipe two fingers down from the top of the keyboard.

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Navigating within an Android app

Some of the apps and games that are available in the BlackBerry World storefront are Android apps that were converted to be used on BlackBerry devices. In these apps, you can show or hide an action bar at the bottom of the screen or you can quickly go back to the previous screen.

Do any of the following:

•To see the additional actions that you can perform, in an app, swipe down from the top of the screen.

•To go back to the previous screen, place your finger below and halfway across the screen. Slide your finger diagonally up and to the left.

Illustration of an arrow representing a touch moving from below and halfway across the screen, diagonally up and to the left.

Personalizing your device

Download and buy apps, games, music, and videos

Apps, games, and music that you buy can be deleted and downloaded again as many times as you want to on the same BlackBerry device, and on up to four additional devices without your having to pay for the items again.

1.In the BlackBerry World storefront, tap an item.

2.In the upper-right corner of the screen, tap the button with the price displayed on it.

3.To change your payment method before you pay for an item, in the Bill Through: drop-down list, tap a payment method.

4.Tap Purchase.

Tip: To share an app, game, album, song, or video, tap Share . To share an app with someone using NFC technology, on the Details screen of the app that you want to share, align the backs of your devices.

Move an app around the home screen

1.On the home screen, touch and hold an app icon until all of the icons start to blink.

2.Drag the icon to a different location on the home screen and release your finger.

Change your ring tone, sounds, or alerts

1.On the home screen, swipe down from the top of the screen.

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2.Tap Settings Settings > Notifications.

•To change your global notification settings, select a setting in the Mode drop-down list or change the Sound,

Vibrate, LED, Previews, or Volume settings.

•To change the notification settings for a particular app, for example the Phone, in the Notifications section, tap an application. Change the settings.

Change your font size

1.On the home screen, swipe down from the top of the screen.

2.Tap Image Settings > Display.

3.In the Font Size drop-down list, tap the size of font that you want to use.

Set a picture as your wallpaper

1.Open a picture.

2.Tap More > The set as icon > Wallpaper.

Tip: If you zoom in to the picture and then set it as your wallpaper, the zoomed in part of the screen is what will appear as your wallpaper.

Set an alarm

1.Tap The Alarm Clock icon .

2.Set the Alarm switch to On.

3.Touch and hold the dial outside of the clock face.

4.Slide the dial around the clock face to your desired time.

5.To save the alarm time, tap anywhere on the screen.

Tip: The dial allows you to set the alarm for five-minute increments. To set the alarm for a specific minute, tap the alarm time at the bottom of the screen. Tap the Alarm Time drop-down list and scroll up or down to adjust the time that the alarm is set for.

Bookmark a favorite webpage

On a webpage, tap More actions > Add to Bookmarks .

Where do I find customer support?

Get support for your BlackBerry smartphone by clicking one of the links below.

User Guide

Self-help support icon

Contact support icon

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Visit blackberry.com/support for self-help resources such as manuals and knowledge base articles. Watch videos to learn how to set up or use features on your device. Find answers or post your own question on community forums. Share tips and solutions on social networks and BlackBerry blogs.

Visit blackberry.com/contact for information about who to call for warranty information, billing, repairs, or technical support.

Tutorial: Searching the Help app on a BlackBerry 10 device

This tutorial provides you with the opportunity to see and then practice searching the Help app on a BlackBerry 10 device. Note: This tutorial is available in English only.

Start the tutorial http://docs.blackberry.com/tutorials/help/en

How To demo videos

Overview

Video: Getting around the BlackBerry interface

Get around the home screen of your new BlackBerry device, open and minimize apps and lock or unlock your device. Swipe to peek into the BlackBerry Hub from any app, and effortlessly flow in and out of your messages and conversations.

Note: This video is available in English only.

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http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/blackberry-z30- overview/smartphone-interface/index.html

Video: Keys and features

Get around the hardware of your BlackBerry device - find out what each button does, what the LED light means and more. Note: This video is available in English only.

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/blackberry-z30- overview/hardware-tour/index.html

Video: Using the touch screen

Every feature, every gesture, and every single tiny detail of the BlackBerry device is designed with you in mind. Swipe through home screen panels and to open or close apps and get more done with a few simple gestures.

Note: This video is available in English only.

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/blackberry-z30- overview/touch-screen-gestures/index.html

Video: BlackBerry Hub

Stay close to what's important, with all of your notifications in one place. Simply swipe to peek into the BlackBerry Hub from any app, and effortlessly flow in and out of your messages and conversations. See all your accounts and update your status from the BlackBerry Hub.

Note: This video is available in English only.

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http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/blackberry-z30- overview/blackberry-hub/index.html

Video: Keyboard and typing basics

The new touchscreen BlackBerry Keyboard provides an effortless typing experience. It learns your writing style and suggests words to help you type faster, more accurately and with the least amount of effort. And if you tend to mistype certain letters, the keyboard will remember and subtly adjust to make sure you hit the right key.

Note: This video is available in English only.

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/keyboard/keyboard-and- typing/index.html

Video: Searching your BlackBerry device

Search your BlackBerry device and refine the results.

Note: This video is available in English only.

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/blackberry-z30- overview/search-smartphone/index.html

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Video: Personalize your device

Personalize your BlackBerry device by choosing a wallpaper, adjusting the display font and screen brightness, and setting customized ring tones and alerts.

Note: This video is available in English only.

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/personalization/ personalize-smartphone/index.html

Setup

Video: Set up your BlackBerry device

Just opened up your brand new BlackBerry device? Find out how to get started - learn the basics and set it up. Note: This video is available in English only.

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/first-time-setup/getting- started/index.html

Video: Transferring data to your new device

Switch from an older device to your new BlackBerry device and get all your information transferred over. Note: This video is available in English only.

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