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Aastra Model 6737i IP Phone
User Guide
Release 3.2.2
Service Pack 3 Hot Fix 1
41-001452-00 Rev 01 – 06.2013
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Software License Agreement
Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which
the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such
by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the
jurisdiction of the Customer. In addition, these confidential and proprietary programs are works conforming to the
requirements of Section 401 of title 17 of the United States Code. Customer shall not disclose to any third party such
confidential and proprietary programs and information and shall not export licensed Software to any country except in
accordance with United States Export laws and restrictions.
Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in object code form.
Customer shall not modify, copy, reproduce, distribute, transcribe, translate or reduce to electronic medium or machine
readable form or language, derive source code without the express written consent of the Seller and its Suppliers, or disseminate or otherwise disclose the Software to third parties. All Software furnished hereunder (whether or not part of
firmware), including all copies thereof, are and shall remain the property of Seller and its Suppliers and are subject to the
terms and conditions of this agreement. All rights reserved.
Customer's use of this software shall be deemed to reflect Customer's agreement to abide by the terms and conditions
contained herein. Removal or modification of trademarks, copyright notices, logos, etc., or the use of Software on any
Equipment other than that for which it is intended, or any other material breach of this Agreement, shall automatically
terminate this license. If this Agreement is terminated for breach, Customer shall immediately discontinue use and
destroy or return to Seller all licensed software and other confidential or proprietary information of Seller. In no event
shall Seller or its suppliers or licensors be liable for any damages whatsoever (including without limitation, damages for
loss of business profits, business interruption, loss of business information, other pecuniary loss, or consequential damages) arising out of the use of or inability to use the software, even if Seller has been advised of the possibility of such
damages.
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Content
Software License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii
Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
About this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Phone Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Installation and Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Plugging in and Starting the Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Network Connected/Network Disconnected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Idle Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
IP Phone Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Key Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Key Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Keypad Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Methods for Customizing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Phone Options via the IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Phone Options via the Aastra Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Phone Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Phone Status via IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Finding Your Phone’s IP Address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Phone Status via the Aastra Web UI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Customizing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Ring Tones and Tone Sets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Contrast Level. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Backlight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Live Dialpad*. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Set Audio. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Time and Date. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Resetting a User Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
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Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Phone Lock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Defining an Emergency Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Line Keys and Softkeys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Multiple Line and Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Softkeys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
State-Based Softkeys (Bottom Keys only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Line Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Speeddial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Editing Speed Dial Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
"Do Not Disturb" (DND) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Busy Lamp Field (BLF) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
BLF/List Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Automatic Call Distribution (ACD) Key (for Sylantro Servers). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Directed Call Pickup/Group Call Pickup Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
XML Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Flash Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Sprecode Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Park/Pickup Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
Last Call Return (lcr) Key (Sylantro Servers only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Call Forward Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
BLF/Xfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
Speeddial/Xfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
Speeddial/Conf. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
Services Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Directory Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Callers List Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Intercom Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Phone Lock Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Paging Key (Sends the RTP Stream) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
None Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Empty Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Deleting a Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
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Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Dialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Pre-dialing a Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Using Handsfree Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Using Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Receiving Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Answering an Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Sending an Incoming Call to Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Handling Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Placing a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Managing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Directory List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Account Configuration (DND and Call Forwarding) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Missed Calls Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Additional Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Star Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Display DTMF Digits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Play Call Waiting Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Stuttered Dial Tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
XML Beep Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Switch UI Focus to Ringing Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Call Hold Reminder During Active Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Call Hold Reminder (on single hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Call Waiting Tone Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Preferred Line and Preferred Line Timeout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
41-001452-00 Rev 01 – 06.2013 v
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Content
Message Waiting Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Incoming Intercom Call Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Using Redial Key for “Last Number Redial” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Group RTP Paging (receives RTP streams). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Shared Call Appearance (SCA) Call Bridging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Available Features Enabled by Administrators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Outgoing Intercom Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Missed Call Summary Subscription . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Customizable Callers List Key and Services Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Autodial (Hotline and Warmline) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Centralized Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Answer and Ignore Softkeys for XML Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
XML Softkey for Special Characters in XML Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Playing a WAV File On Your Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Using the Keypad During Active XML Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Key Redirection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
XML Applications and Off-Hook Interaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
XML Override for a Locked Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
RTP Recording and Simultaneous Playing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
“Hold” Feature Enhancement (for Broadsoft Servers) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Authentication Support for HTTP/HTTPS Download Methods Used
with Broadsoft Client Management System (CMS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Diverting Calls from Your Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Display of Call Destination Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Indication of Terminated Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Model M670i and M675i Expansion Modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Using the Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Troubleshooting Solutions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Warranty-1
Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-1
Warranty Repair Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-1
After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-1
Limited Warranty (Australia Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Warranty-2
Repair Notice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-2
vi 41-001452-00 Rev 01 – 06.2013
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Content
Exclusions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-2
Warranty Repair Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-3
After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-3
Appendix A - Time Zone Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Index-1
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Welcome
The Aastra 6737i offers advanced XML capability to access custom applications and is fully interoperable with
leading IP-PBX platforms. Featuring a 5-line display, the 6737i supports up to 9 lines with call appearances and
allows you to make and receive calls, transfer, conference, and more. The 6737i IP telephone provides
communications over an IP Network using the SIP IP telephony protocol.
About this Guide
This guide explains how to use the basic features of your new 6737i phone. Not all features listed are available by default.
Contact your system or network administrator to find out which features and services are available to you on your
system.
Your System Administrator has the ability to customize some features on this phone. For information on more advanced
settings and configurations, administrators should refer to the Aastra Models 9000i and 6700i Series SIP IP Phones
Administrator Guide.
Documentation
• Aastra 6737i SIP IP Phone Installation Guide – Installation and set-up instructions, general features and functions,
and basic options list customization. This Installation Guide is included with the telephone.
• Aastra 6737i SIP IP Phone User Guide – Describes the most commonly used features and functions for an end user.
• Aastra Models 9000i and 6700i Series SIP IP Phones Administrator Guide – Describes how to set the 6737i phone up
on the network and contains advanced configuration instructions for the 6737i. This Administrator Guide is intended
for the System Administrator and can be downloaded from http://www.aastra.com.
Phone Features
• 11 line graphical LCD screen (144 x 128 pixels) with white backlight
• Built-in-two-port, 10/100/1000 Gigabit Ethernet switch - lets you share a connection with your computer.
• 12 multi-functional softkeys
– 6 Top Keys: Static softkeys (up to 10 programmable functions)
– 6 Bottom Keys: State-based softkeys (up to 20 programmable functions)
• 4 call appearance lines with LEDs
• Supports up to 9 call lines
• HD audio (wideband)
• Full-duplex speakerphone for handsfree calls
• Headset support (modular connector)
• Inline power support (based on 802.3af standard) which eliminates power adapters.
• Enhanced busy lamp fields*
• Set paging*
* Availability of feature dependant on your phone system or service provider.
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Welcome
Requirements
The 6737i IP Phone requires the following environment:
• SIP-based IP PBX system or network installed and running with a SIP account created for the 6737i phone.
• Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext Transfer Protocol (HTTP) server, or
Hyper Text Transfer Protocol over Secure Sockets Layer (SSL) (HTTPS).
• Ethernet/Fast Ethernet LAN (10/100 Mbps) (Gigabit Ethernet LAN (1000 Mbps) recommended)
• Category 5/5e straight through cabling (category 6 straight through cabling required for optimum Gigabit Ethernet
performance)
• Power source
– For Ethernet networks that supply in-line power to the phone (IEEE 802.3af):
–For power, use the Ethernet cable (supplied) to connect from the phone directly to the network for power. (No 48v
AC power adapter required.)
– For Ethernet networks that DO NOT supply power to the phone:
–(optional) For power, use a Power over Ethernet (PoE) power injector or a PoE switch. A PoE power injector is avail-
able as an optional accessory from Aastra Telecom. Contact your Administrator for more information.
Installation and Setup
If your System Administrator has not already setup your 6737i phone, please refer to the Aastra 6737i Installation Guide
for basic installation and physical setup information. For more advanced administration and configuration information,
System Administrators should refer to the Aastra Models 9000i and 6700i Series SIP IP Phones Administrator Guide.
41-001452-00 Rev 01 – 06.2013 2
Page 10
Getting Started
Checking for
Firmware.....
The 6737i must be set up and be configured prior to its first use. This section describes phone behavior and start up
screens you may see when the phone is first plugged in, or when it is restarted.
Plugging in and Starting the Phone
The 6737i automatically begins the start up sequence as soon as it is connected. The phone goes through this process
the first time you plug in your phone and every time you restart your phone.
The phone displays the following startup screens.
3 41-001452-00 Rev 01 – 06.2013
DHCP: waiting
for IP...
Page 11
Getting Started
Updating
configuration.....
The 6737i phone then checks settings and looks for new configuration and firmware updates for the phone from a server.
If a new update is found, the phone displays the message “Updating Configuration”. This may take a few moments while
the phone downloads the latest updates.
Checking for firmware...
Do not unplug the phone!
Note:
New updates to your phone can be automatically scheduled from the server. This is set up on the phone system by your
System Administrator and should be scheduled during non-business hours or slow call periods.
Important!
Do not unplug or remove power to the phone while it is checking or installing firmware and configuration information.
If language packs were loaded to your phone by your System Administrator, the following screen displays during startup.
Downloading
Language Packs
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Getting Started
Network
Done
Idle Screen
When the configuration update is complete, the phone displays the following screens and then displays the Idle screen.
DSP
SIP
Services
Dir
Callers
L1
Sat Jan 1 12:18am
Icom
John Smith
Network Connected/Network Disconnected
If your phone is successful when connecting to the network the following screen displays before changing to the Idle
screen.
Services
Dir
Callers
L1
Network Connected
Sat Jan 1 12:18am
Icom
John Smith
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Getting Started
If your phone did not successfully connect to the network, the "Network Disconnected" prompt appears on the display
and the telephone status light turns on.
Services
Dir
Callers
L1
Network Disconnected
Sat Jan 1 12:18am
Icom
John Smith
Check that the cables are tightly connected to the phone and to the wall jack. The phone should automatically detect
when it is reconnected and displays the "Network Connected" prompt for a few seconds. However, if changes have been
made to your phone’s network settings, you may need to restart your phone.
For more information about connecting your phone, see the Aastra 6737i IP Phone Installation Guide, the section "Con-
necting to the Network and to Power".
Check with your system or network administrator for assistance.
Note:
If the phone displays "No Service" you can still use the phone but it is not registered with the Registrar. For more information about registering your phone, see your System Administrator.
Idle Screen
When the phone has successfully updated the configuration and connected to the network, the phone displays the Idle
State screen. The idle screen is shown whenever your phone is not in use.
Services
Dir
Callers
L1
Sat Jan 1 12:18am
Icom
John Smith
Note:
Your System Administrator sets up your SIP screen name, line number, and any other administrative features required.
If your name does not display on the screen, contact your System Administrator.
The Idle State screen lists your name (SIP screen name) and day, date, and time. In the above screen, the "L1" indicates
John Smith is configured on Line 1.
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Page 14
Getting Started
Services
Directory
Callers List
Intercom
Services
Dir
Callers
Icom
L1
John Smith
Sat Jan 1 12:18am
Home
DND
More
"Do Not Disturb"
Softkey
Idle Screen
Speed Dial Softkey
By default, the top softkeys 1 through 4 are configured for Services, Directory, Callers List, and Intercom, respectively. You
can configure the 6 top keys with up to 10 functions, and the 6 bottom softkeys with up to 20 functions as required.
Reference
For more information about configuring the top and bottom softkeys, see “Softkeys” on page 53.
For more information about using the Services, Directory, Callers List, Intercom, Dial, Conference, and Transfer keys, see
the following sections:
• “Making Calls” on page 115.
• “Handling Calls” on page 121.
• “Managing Calls” on page 131.
Idle Screen With Softkeys Configured
If you or your administrator have configured softkey functions on your phone, the labels for those functions display on
the screen. For example, in the following illustration, "Home" was configured as a speed dial key on the bottom set of
softkeys and "Do Not Disturb" (DND) was configured on the top set of softkeys.
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Getting Started
Speed Dial Softkeys
Idle Screen
L1
John Smith
Sat Jan 1 12:18am
Home
More
HR
Support
Voicema il Icon
Idle Screen
Services
Dir
Callers
Icom
L1
John Smith
Dial
Conf
Xfer More
>
You can configure up to 10 functions on the top set of softkeys. If you have additional functions configured on the top
softkeys that do not display on the main idle screen, a "More" displays at the top right of the screen. Pressing the More
softkey toggles between the first screen and a second screen of softkeys configured on your phone.
Idle Screen with Voicemail Messages
The envelope icon displays on the Idle State screen only if you have new messages waiting. The number next to the
envelope indicates how many new messages you have.
Services
Dir
Callers
1
L1
Sat Jan 1 12:18am
Icom
John Smith
To access your voicemail messages, use the star codes for your system if a voicemail softkey has not been configured on
your phone. For more information on your system’s star codes, please refer to the documentation for the voicemail system
you are using.
Screen Display After Picking Up the Handset
When you pickup the handset, the screen displays as follows:
This screen displays the following keys located on the bottom left of the screen:
• Dial
• Conf (Conference)
• Xfer (Transfer)
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Page 16
Getting Started
Services
Dir
Callers
Icom
L1
John Smith
Dial
Conf
Xfer More
>
Services
Dir
Callers
Icom
L1
John Smith
Sat Jan 1 12:18am
Home
Idle Screen
After Handset Pickup
After Pressing "More"
A More softkey also displays at the bottom right of the screen if you have configured softkeys other than the default
softkeys.
For example, if you configure a bottom softkey for speed dialing to Home, and then you pickup the handset, the screen
displays the Dial, Conf, and Xfer default softkeys with a More softkey. You can press the More softkey to toggle between
the first and second screens to display all configured softkeys. See illustrations below.
Services
Dir
Callers
L1
Icom
John Smith
>
Home
More
Note:
The bottom set of 6 softkeys map to the current state-based configurable softkeys. The top set of 6 softkeys allow you
to configure up to 10 functions.
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Page 17
IP Phone Keys
Key Panel
The following sections describe the various 6737i phone key functions on both the symbol and text hardware platforms,
and how they help you make and manage your calls and caller information. Images of the symbol keys and the symbol
hardware platform are used throughout this document.
6737i Handset
High Quality Speakerphone
Message Waiting Lamp
Goodbye Key
Options Key
Hold Key
Redial Key
Softkeys
Four (4) Line Call Appearance
Keys
Speakerphone/Headset Key
Mute Key
Navigation Keys
Keypad
LCD Screen
Volume Control (+) (-)
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IP Phone Keys
Goodbye
Options
Hold
Redial
Line 1
Line 2
Line 3
Line 4
L1L1
L2L2
L3L3
L4L4
Speaker/
Headset
Mute
Key Descriptions
The following table identifies the keys on the key panel of your 6737i IP phone that you can use for handling calls.
Tex t Ke ys Symbol Keys Key Description*
Goodbye key - Ends an active call. The Goodbye key also exits an open list, such as the Options
List, without saving changes.
Options key - Accesses options to customize your phone. Your System Administrator may have
alr eady custo mize d some of yo ur se tting s. Ch eck with your Syste m Admi nist rator befo re cha nging the administrator-only options.
Hold key - Places an active call on hold. To retrieve a held call, press the call appearance key
beside the light that is flashing.
Redial key - Redials up to 100 previously dialed numbers. Pressing the Redial key twice simultaneously redials the last dialed number.
Volu me con trol key - Adjusts the volume for the handset, headset, ringer, and speakerphone.
Line 4
Line 3
Line 2
Line 1
Line/Call Appearance key - Connects you to a line or call. The Aastra 6753i IP phone supports
up to 4 line keys.
Speakerphone/Headset key - Activates speakerphone/headset for making and receiving calls
without lifting the handset. When the audio mode option is set, this key is used to switch
between a headset and the speakerphone.
Mute key - Mutes the microphone so that your caller cannot hear you (the light indicator flashes
when the microphone is on mute).
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Tex t Keys Symbol Keys Key Description*
Navigation Keys - Pressing the UP and DOWN arrow keys lets you view different status and text
messages on the LCD display (if there is more than 1 line of status/text messages). These keys
also let you scroll through menu selections, such as the Options List, and scroll through a remote
number that is displayed on the phone. Users can press the scrolling DOWN navigation key to
view the rest of the phone number content.
Pressing the LEFT and RIGHT arrow keys lets you view the different line/call appearances. While
in the Options List, these keys allow you to exit or enter the current option. When you are editing
entries on the display, pressing the LEFT arrow key erases the character on the left; pressing the
RIGHT arrow key sets the option.
Softkeys - 12 softkeys on the 6737i IP Phone.
- 6 Top Keys: programmable static softkeys (up to 10 programmable functions)
- 6 Bottom Keys: programmable state-based softkeys (up to 20 programmable functions)
These keys also perform as follows:
Callers List Key - Accesses the last 200 calls received.
Conference Key - Begins a conference call with the active call.
Xfer Key - Transfers the active call to another number.
Directory Key - Displays up to 200 names and phone numbers (stored in alphabetical order)
Note:
For more information about programming the softkeys to perform specific functions, see the
Aastra Model 6737i IP Phone User Guide.
*See the Aastra 6737i IP Phone User Guide for more information about each of these keys.
IP Phone Keys
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IP Phone Keys
Keypad Keys
The 6737i has a keypad with digits from 0 through 9, a “*” key, and a “#” key. Keys 2 through 9 contain the letters of the
alphabet. The 6737i phone keypad includes the following:
Keypad Key Description
0Dials 0
1 Dials 1
2 ABC Dials 2
3 DEF Dials 3
4 GHI Dials 4
5 JKL Dials 5
6 MNO Dials 6
7 P QRS Dials 7
8 TUV Dials 8
9 WXYZ Dials 9
Dials the Operator on a registered phone
When entering text, this key enters A with one press, B with two presses, and C with three presses
When entering text, this key enters D with one press, E with two presses, and F with three presses
When entering text, this key enters G with one press, H with two presses, and I with three presses
When entering text, this key enters J with one press, K with two presses, and L with three presses
When entering text, this key enters M with one press, N with two presses, and O with three presses
When entering text, this key enters P with one press, Q with two presses, R with three presses, and S with four presses.
When entering text, this key enters T with one press, U with two presses, and V with three presses
When entering text, this key enters W with one press, X with two presses, Y with three presses, and Z with four presses.
The "*" is called the "star key". The "#" is called the "number sign", "pound key", or "hash key", depending on one's nationality or personal preference. These can be used for special functions such as accessing voicemail. The “star key” and
“pound key” functions are dependant on your country’s feature availablities. Contact your System Administrator for
more information about available functions using these keys.
These keypad keys can be used for any of the following on the phone:
• Dial a phone number to make a call (see “Dialing a Number” on page 115.)
• Enter digits or letters in the IP Phone user interface.
• Program a speed dial number (see “Speeddial Key” on page 60.)
• Press a speed dial key (see “Speeddial Key” on page 60.)
• Press the keys associated with a called Interactive Voice Response (IVR) system.
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Methods for Customizing Your Phone
There are two ways to customize specific options on your phone:
• Using the Options key on the IP Phone
• Using the Aastra Web UI in an Internet browser window from your PC.
Phone Options via the IP Phone UI
You can customize your phone by pressing the Options key and accessing the IP Phone UI.
These options allow you to customize the following phone settings.
Option Number Option
1Call Forward
1. All
2. Busy
3. No Answer
The menus that display for Call Forward are dependant on the Call Forward
Mode set on the phone. Default is "Account" mode.
2Preferences
3 Phone Status
4 User Password
5 Administrator Menu (Password Protected)*
6Restart Phone
7 Phone Lock
1. To ne s
Ring Tone
Ton e Se t
2. Display
Contrast Level
Backlight
3. Speed Dial Edit
4. Live Dialpad
5. Set Audio
Audio Mode
Headset Mic Vol
DHSG
6. Time and Date
Time Format
Daylight Savings
Date Format
Time Zone
Time Server 1
Time Server 2
Time Server 3
Set Time
Set Date
7. Language
Screen Language
Input Language
1. IP&MAC Addresses
2. LAN Port
3. PC Port
4. Firmware Info
5. Error Messages
6. Copyright
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Methods for Customizing Your Phone
Note:
*The "Administrator Menu" options are Administrator level functions only, and are not accessible by the user. These
options should only be set up and changed by your System Administrator.
Simplified Options Menu
Your System Administrator may configure a simplified options menu for your phone. The following table indicates the
options that may appear on your phone if the simplified options menu is applied.
Option Number Option
1Call Forward
2 Preferences
3 Phone Status
4 Phone Lock
1. All
2. Busy
3. No Answer
The menus that display for Call Forward are dependant on the Call Forward
Mode set on the phone. Default is "Account" mode.
1. To ne s
Ring Tone
Ton e Set
2. Display
Contrast Level
Backlight
3. Set Audio
Audio Mode
Headset Mic Vol
DHSG
1. IP&MAC Addresses
2. LAN Port
3. PC Port
4. Firmware Info
5. Error Messages
6. Restart Phone
7. Factory Default
8. Erase Local Cfg.
9. Copyright
Using the IP Phone UI
IP Phone UI
1. Press the Options key on the phone to enter the Options List.
2. To go to an Option, use 5 and 2 to scroll through the list, or press the number corresponding to the Option.
3. Press the Show softkey, the 4 key, or press the digit number of the corresponding option to select an option.
4. Use the softkeys that display for each option to change a selected option.
5. Press the Done key to save the change.
6. Press the key, the 3 key, or the key at any time to exit without saving changes.
References
For more information about customizing your phone using the available options from the IP Phone UI, see the section
“Customizing Your Phone” on page 23.
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Methods for Customizing Your Phone
For more information about administrator options, contact your System Administrator.
Phone Options via the Aastra Web UI
In addition to the IP Phone UI options, you can also customize additional options on the IP Phone using the Aastra Web UI.
In order to access your phone using the Aastra Web UI, you need to know your phone’s IP address. To find your phone’s IP
address, see “Finding Your Phone’s IP Address” on page 20.
Using the Aastra Web UI
Aastra Web UI
1. Open your web browser, enter the phone’s IP address or host name into the address field and press <Enter>. The
following logon screen displays.
2. At the prompt, enter your username and password and click OK.
Note:
For a user, the default username is “user” and the password field is left blank.
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Methods for Customizing Your Phone
The Network Status window displays for the IP phone you are accessing.
3. You can logout of the Aastra Web UI at any time by clicking Log Off.
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Methods for Customizing Your Phone
None Last Call Return (LCR)
Line Call Forward
Speed Dial BLF/Xfer
Do Not Disturb (DND) Speeddial/Xfer
Busy Lamp Field (BLF) Speeddial/Conf
BLF/List Directory
Auto Call Distribution (ACD) Callers List
Directed Call Pickup Icom (Intercom)
Extensible Markup Language
(XML)
Services
Flash Phone Lock
Sprecode Paging
Park Empt y
Pickup
The following categories display in the side menu of the Aastra Web UI: Status, Operation, Basic Settings.
Headings Descriptions
Status The Status section displays the network status and the MAC address of the IP phone. It also displays hardware and firmware informa-
Operation User Password - Allows you to change user password.
tion about the IP phone, and information about the SIP account(s) currently configured on the phone. The information in the Network
Status window is read-only.
Phone Lock - Allows you to assign an emergency dial plan to the phone, lock the phone to prevent any changes to the phone and to
prevent use of the phone, and reset the user password.
Softkeys and XML - Al low s you to co nfi gure up to 6 to p sof tke ys an d 6 b otto m softkeys with functions identified in the list below. You
can configure up to 10 functions on the top softkeys and up to 20 functions on the bottom softkeys.
Available Functions for Softkeys
Keypad Speed Dial - Allows you to assign a speed dial number to a specific digit on the phone’s keypad for speed dialing purposes.
Expansion Modules - Allows you to configure an additional 36 softkeys with a M670i Expansion Module, or an additional 60 softkeys
with a M675i Expansion Module if an it is attached to the phone. This option displays on the side menu of the Aastra Web UI only if an
Expansion Module is attached. For more information about the expansion modules see “Model M670i and M675i Expansion Modules”
on page 189.
Directory - Allows you to copy the Callers List and Directory List from your IP phone to your PC.
Reset - Allows you to restart the IP phone when required.
Basic Settings Preferences - Allows you to enable/disable the following:
• Park Call
• Pick Up Parked Call
• Display DTMF Digits
• Play Call Waiting Tone
• Stuttered Dial Tone
• XML Beep Support
• Switch UI Focus to Ringing Line
• Call Hold Reminder During Active Calls
• Call Hold Reminder
• Call Waiting Tone Period
• Preferred Line
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• Preferred Line Timeout (seconds)
• Message Waiting Indicator Line
• DND Key Mode
• Call Forward Key Mode
This category also allows you to configure:
• Incoming Intercom Call Settings
• Group Paging RTP Settings
• Ring Tones (global and per-line basis)
• Time and Date Settings
• Language Settings
Account Configuration - Allows you to configure “Do Not Disturb” (DND) and “Call Forwarding” (CFWD) by account. You can have
multiple accounts on the 6737i.
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Phone Status
You can view the status of your phone using the IP Phone UI or the Aastra Web UI.
Phone Status via IP Phone UI
The "Phone Status" option on the IP phone displays the status of your phone to the LCD display.
This option allows you to view your phone’s:
• Network status including your phone’s IP and MAC address
• Local Area Network (LAN) port information
• PC Port information (if PC link exists)
• Firmware version
• Error messages from last reboot or startup
• Copyright information
Use the following procedure to view the status of your phone using the IP Phone UI.
IP Phone UI
1. Press on the phone to enter the Options List.
2. Select Phone Status.
3. Select the option you want to view:
• IP&MAC Address
• LAN Port
• PC Port
• Firmware Info
• Error Messages
• Copyright
The option you select displays to the LCD. Use the 5 and 2 keys to scroll the through the LCD display.
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Phone Status
Options List
Done -
- Select
1. Call Forward
2. Preferences
3. Phone Status
4. Password
Phone Status
Done -
- Select
1. IP&MAC Addresses
2. LAN Port
3. PC Port
4. Firmware Info
5. Error Messages
6. Copyright
Finding Your Phone’s IP Address
If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the
browser to open the Aastra Web UI. Use the following procedure to find your phone’s IP address.
IP Phone UI
1. Press to enter the Options List.
2. Scroll to Phone Status and press Select.
3. Scroll to IP&MAC Addresses and press Select.
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The IP address of your 6737i IP phone displays in the "IP Address" field.
IP&MAC Addresses
IP Address:
192.168.0.100
MAC Address:
00447D180326
Done -
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Phone Status
Phone Status via the Aastra Web UI
Use the following procedure to view the phone status via the Aastra Web UI.
Aastra Web UI
1. Open your web browser, enter the phone’s IP address or host name into the address field and press <Enter>.
2. In the Username/Password window, enter your username and password and click OK.
Note:
For a user, the default username is “user” and the password field is left blank.
The Status window displays for the IP phone you are accessing.
This Status window is view only. It displays the status of your phone which includes the following:
• Network Status
• Hardware Information
• Firmware Information
• SIP Status
SIP Status
The IP Phones show the SIP registration status on the IP Phone’s Status screen in the Aastra Web UI.
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The following table describes the status conditions that can display for the account.
Status Condition Description
Registered Displays this status on accounts that HAVE been registered with the SIP proxy server.
Example:
Line SIP Account Status Used?
1 650@proxy.com:5060 Registered Yes
where
Account Number is “1”
SIP Account is “650@proxy.com” on port “5060”
Status is “Registered”
Backup registrar is used (“Yes”)
SIP Error Number Displays on accounts when registration fails with the SIP proxy server.
Phone Status
Backup
Registrar
Example:
Line SIP Account Status Used?
4 653@proxy.com:5060 401 No
where
Account Number is “4”
SIP Account is “653@proxy.com” on port “5060”
Status is “401” - Unregistered if SIP registration fails.
Backup registrar is used (“No”)
Backup
Registrar
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Customizing Your Phone
The following paragraphs describe the options available from either the IP Phone UI, the Aastra Web UI, or both, and provide procedures applicable to the option.
Ring Tones and Tone Sets
You can configure ring tones and ring tone sets on the IP phone.
Ring Tones
There are several distinct ring tones a user can select from to set on the IP phones. You can enable/disable these ring
tones on a global or per-line basis.
The following table identifies the valid settings and default values for each type of configuration method.
Ring Tones Table
Configuration Method Valid Values Default Value
IP Phone UI Global
Ton e 1
Ton e 2
Ton e 3
Ton e 4
Ton e 5
Silent
Aastra Web UI Global:
Ton e 1
Ton e 2
Ton e 3
Ton e 4
Ton e 5
Silent
Lines 1 to 6 Per-Line Setting:
Global
Ton e 1
Ton e 2
Ton e 3
Ton e 4
Ton e 5
Silent
Global Setting:
Ton e 1
Global Setting:
Ton e 1
Per-Line Setting:
Global
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Customizing Your Phone
Ring Tone Sets
In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phone. Ring tone sets consist of tones
customized for a specific country. The ring tone sets you can configure on the IP phones are:
• Australia
• Brazil
• Europe (generic tones)
• France
• Germany
• Italy
• Italy2
• Malaysia
• Mexico
• Russia
• Slovakia
• UK
• US (Default - also used in Canada)
When you configure the country's tone set, the country-specific tone is heard on the phone for the following:
• dial tone
• secondary dial tone
• ring tone
• busy tone
• congestion tones
• call waiting tone
• ring cadence pattern
You configure global ring tones and tone sets using the Aastra Web UI and the IP Phone UI.
Configuring Ring Tones and Tone Sets
IP Phone UI
Use the following procedures to configure ring tones and tone sets on the IP phone.
Global configuration only
1. Press on the phone to enter the Options List.
2. Select Preferences.
3. Select Ton es .
4. Select Ring Tone.
5. Select the type of ring tone (Ton e 1 through To ne 5, or Silent).
6. Press Done.
7. Select Tone Set.
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Customizing Your Phone
8. Select the country for which you want to apply the tone set.
Valid values are Australia, Brazil, Europe, France, Germany, Italy, Italy2, Malaysia, Mexico, Brazil, Russia, Slovakia,
UK, and US. Default is US.
9. Press Done.
The ring tone and tone set you select is immediately applied to the IP phone.
Aastra Web UI
1. Click on Basic Settings->Preferences->Ring Tones.
For global configuration:
2. In the "Ring Tones" section, select a country from the "Tone S et" field.
Valid values are Australia, Brazil, Europe, France, Germany, Italy, Italy2, Malaysia, Mexico, Brazil, Russia, Slova-
kia, UK, and US. Default is US.
3. Select a value from the "Global Ring Tone" field.
Note:
See the Ring Tones Table on page 23 for valid values.
For per-line configuration:
4. In the "Ring Tone" section, select a line for which you want to set ring tone.
5. Select a value from the "LineN" field
Note:
See the Ring Tones Table on page 23 for valid values.
6. Click Save Settings.
.
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Customizing Your Phone
Display
1. Contrast Level
2. Backlight
Done -
- Select
Done -
Contrast Level
Contrast Level
The "Contrast Level" option on the IP phone allows you to set the amount of light that illuminates the LCD display. Use
this option to set the preference of contrast level.
You can set the contrast level using the IP Phone UI only.
Setting Contrast Level
IP Phone UI
1. Press on the phone to enter the Options List.
2. Select Preferences.
3. Select Display.
4. Select Contrast Level.
5. Use the 3 and 4 navigation keys to increase or decrease the intensity of contrast lighting on the LCD.
6. Press Done to save your selection.
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Customizing Your Phone
Backlight
O
Auto
Done -
Cancel -
Backlight
The "Backlight" option on the IP phone allows you to set the backlight status on the LCD display to the following:
• Off - Backlight is always OFF.
• Auto (Default)- Automatically turns ON the backlight when the phone is in use, and then automatically turns OFF the
backlight when the phone is idle after a specified length of time.
Auto backlighting sets the phone to turn off the backlighting after a period of inactivity; the idle period is user definable
under the Advanced softkey when you select the Auto mode. In Auto mode, the backlight turns on with a key press or
state change on the phone.
Setting the Backlight
IP Phone UI
1. Press on the phone to enter the Options List.
2. Select Preferences.
3. Select Display.
4. Select Backlight.
Display
1. Contrast Level
2. Backlight
- Select
Done -
5. Use the 5 and 2 navigation keys to select the Backlight status for your phone. Default is "Auto". Available options are:
• Off
• Auto (Default)
6. If you selected "Off", press Done to save your setting.
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Customizing Your Phone
7. If you selected "Auto", press the Advanced softkey.
Backlight
O
Auto
Advanced -
Cancel -
Done -
8. Using the keypad, enter the amount of seconds you want the phone to stay backlit when the phone is idle. Valid values
are 1 to 120 seconds (2 minutes). Default is 10 seconds. When this period of time is reached, the phone turns OFF
the backlight. Use the "Backspace" and/or "Clear" softkeys to delete entries if required.
Backlight On Time
10
- Backspace
Cancel -
Enter -
9. Press Enter to save your setting.
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Customizing Your Phone
Live Dialpad*
The "Live Dialpad" option on the IP phone turns the Live Dial Pad mode ON or OFF. With live dial pad ON, the 6737i IP
phone automatically dials out and turns ON Handsfree mode as soon as a dial pad key or softkey is pressed. With live dial
pad OFF, if you dial a number while the phone is on-hook, lifting the receiver or pressing the initiates a call to that
number.
*Availability of feature dependant on your phone system or service provider.
You can enable/disable the live dialpad using the IP Phone UI only.
Enabling/Disabling Live Dialpad
IP Phone UI
1. Press on the phone to enter the Options List.
2. Select Preferences.
3. Select Live Dialpad.
Live Dialpad
O
On
4. Use the navigation keys to turn the live dialpad ON or OFF.
5. Press Done to save your setting.
Cancel -
Done -
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Customizing Your Phone
Set Audio
The "Set Audio" option on the IP Phone allows you to set the audio mode for your IP phone. It also allows you to set the
volume level of the headset microphone and enable/disable DHSG.
You can set Audio on your IP phone using the IP Phone UI only.
Audio Mode
The 6737i allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The audio
mode option provides different combinations of these three methods to provide maximum flexibility in handling calls.
There are four audio mode options you can set:
Auto Mode Option Description
Speaker This is the default setting. Calls can be made or received using the handset or hands free speakerphone. In handset audio
mode, pressing the key on the phone switches to hands free speakerphone. In Speaker audio mode, lift the handset to switch to the handset.
Headset Choose this setting if you want to make or receive all calls using a handset, or headset connected through the handset
Speaker/Headset
Headset/Speaker
port.
Incoming calls are sent to the hands free speakerphone first when the key is pressed. By pressing the key again,
you can switch back and forth between the hands free speakerphone and the headset. At anytime, lifting the handset
switches back to the handset from either the hands free speakerphone or the headset.
Incoming calls are sent to the headset first when the key is pressed. By pressing the key again, you can switch back
and forth between the headset and the hands free speakerphone. At anytime, lifting the handset switches back to the
handset from either the headset or the hands free speakerphone.
Headset Mic Volume
The "Headset Mic Volume" option allows you to set the volume level for the headset microphone.
DHSG
The “DHSG” option allows you to enable or disable DHSG headset support.
Note:
A DHSG headset and an expansion module cannot be used concurrently as they both share the same headset port.
Setting Audio Mode, Headset Mic Volume, and DHSG
IP Phone UI
1. Press on the phone to enter the Options List.
2. Select Preferences.
3. Select Set Audio.
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Customizing Your Phone
Audio Mode
Done -
Cancel -
Speaker
Headset
Speaker/Headset
Headset/Speaker
Set Audio
Done -
- Select
1. Audio Mode
2. Headset Mic Volume
3. DHSG
Headset Mic Volume
Done -
Cancel -
Low
Medium
High
4. Select Audio Mode.
Set Audio
1. Audio Mode
2. Headset Mic Volume
3. DHSG
- Select
Done -
5. Select the audio mode you want to use on your phone. Default is Speaker.
Valid values are:
• Speaker (Default)
• Headset
• Speaker/Headset
• Headset/Speaker
6. Press Done to save your setting.
7. Select Headset Mic Volume.
8. Select the Low, Medium, or High volume level. Default is Medium.
9. Press Done to save your selection.
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10.Select DHSG.
Set Audio
1. Audio Mode
2. Headset Mic Volume
3. DHSG
- Select
Done -
11.Select the DHSG is OFF or DHSG is ON option. Default is DHSG is OFF.
DHSG
DHSG is OFF
DHSG is ON
Cancel -
Done -
Customizing Your Phone
12.Press Done to save your selection.
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Customizing Your Phone
Time and Date
On the IP phones, you can configure the following:
• Time and date
• Time and date format
• Time zone
• Daylight savings time
• Time Servers
Note:
Only the Time and Date Formats and Time Servers can be set using the Aastra Web UI
Configuring Time and Date
Use the following procedures to configure the time and date settings on the IP phone.
IP Phone UI
Set Time and Time Format
Note:
The time and time format you configure display on the phone’s idle screen.
1. Press on the phone to enter the Options List.
2. Select Preferences.
3. Select Time and Date.
4. Select Set Time.
Time and Date
1. Time Format
2. Daylight Savings
3. Date Format
4. Time Zone
5. Time Server 1
6. Time Server 2
7. Time Server 3
8. Set Time
9. Set Date
- Select
Done -
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Customizing Your Phone
Set Time
Enter -
- Backspace
- AM/PM
Enter Time:
01:13am
Cancel -
Time Format
Done -
12 Hour
24 Hour
Cancel -
Time and Date
Done -
- Select
1. Time Format
2. Daylight Savings
3. Date Format
4. Time Zone
5. Time Server 1
6. Time Server 2
7. Time Server 3
8. Set Time
9. Set Date
5. Using the keys on the keypad, enter a time to set on the IP phone. Use the
"Backspace" key to move back a space and delete a character. Use the "AM/PM" softkey to specify either AM or PM
for the time setting.
6. Press Done to save the setting.
7. Select Time Format.
8. Using the navigation keys set the Time Format to either a 12 hour format or a 24 hour format. Valid values are 12Hour
and 24 Hour. Default is 12 Hour.
9. Press Done to save the Time Format you selected.
Set Date and Date Format
1. Select Preferences.
2. Select Time and Date.
3. Select Set Date.
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Note:
The date and date format you configure display on the phone’s idle screen.
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Customizing Your Phone
Date Format
Done -
WWW MMM DD
DD-MMM-YY
YYYY-MM-DD
DD/MM/YYYY
DD/MM/YY
DD-MM-YY
MM/DD/YY
MMM DD
DD MMM YYYY
WWW DD MMM
DD MMM
DD.MM.YYYY
Cancel -
4. Using the keys on the keypad, enter a date to set on the IP phone. Use the
"Backspace" key to move back a space and delete a character.
Set Date
Enter Date (y-m-d):
2000-01-02
- Backspace
5. Press Done to save the setting.
6. Select Date Format.
7. Select a date format from the list of options. Default is WWW MMM DD. Valid values are:
• WWW MMM DD (default)
• DD-MMM-YY
• YYYY-MM-DD
• DD/MM/YYYY
• DD/MM/YY
• DD-MM-YY
• MM/DD/YY
• MMM DD
• DD MMM YYYY
• WWW DD MMM
• DD MMM
• DD.MM.YYYY
Cancel -
Enter -
8. Press Done to save the Date Format.
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Set Time Zone
Time and Date
Done -
- Select
1. Time Format
2. Daylight Savings
3. Date Format
4. Time Zone
5. Time Server 1
6. Time Server 2
7. Time Server 3
8. Set Time
9. Set Date
1. Select Preferences.
2. Select Time and Date.
3. Select Time Zone.
A list of Time Zones display for different areas of the world.
4. Select a Time Zone that applies to your area.
The default Time Zone is US-Eastern.
Customizing Your Phone
Time Zone
US-Aleutain
US-Central
US-Eastern
US-Hawaii
Cancel -
Done -
Note:
For a list of the Time Zones values available on the IP Phone, see ‘Appendix A - Time Zone Codes.”
5. Press Done to save the Time Zone setting.
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Customizing Your Phone
Done -
Cancel -
O
30 min summertime
1h summertime
Automatic
Daylight Savings
Daylight Savings Time
1. Select Preferences.
2. Select Daylight Savings.
Time and Date
1. Time Format
2. Daylight Savings
3. Date Format
4. Time Zone
5. Time Server 1
6. Time Server 2
7. Time Server 3
8. Set Time
9. Set Date
- Select
3. Select a Daylight Savings time from the list of options.
Default is Automatic. Valid values are:
• OFF
• 30 min summertime
• 1h summertime
• Automatic (Default)
Done -
4. Press Done to save the Daylight Savings value you selected.
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Customizing Your Phone
Time and Date
Done -
- Select
1. Time Format
2. Daylight Savings
3. Date Format
4. Time Zone
5. Time Server 1
6. Time Server 2
7. Time Server 3
8. Set Time
9. Set Date
Time Server 1
Enter -
- Backspace
- Dot “ . ”
- ABC
0.0.0.0
Cancel -
Set Time Servers
With a valid time server enabled your IP phone will synchronize the time displayed with the specified configuration server.
The phone will use the time from Time Server 1 unless it is not configured or unavailable, in which case it will move on to
Time Server 2, and if necessary Time Server 3
1. Select Preferences.
2. Select Time and Date.
3. Select from Time Server 1, Time Server 2, or Time Server 3.
4. Using the keys on the keypad, enter an IP address or domain name for the time server.
Use the "Backspace" key to move back a space and delete a character. Use the "Dot" softkey to enter dots within the
IP address or domain name. Use the "ABC" softkey to toggle between entering numbers and entering letters.
5. Press Done to save the time server setting
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Customizing Your Phone
Aastra Web UI
1. Click on Basic Settings->Preferences->Time and Date Setting.
2. In the “Time Format” field, select the time format you want to use on your phone. Valid values are:
• 12h (12 hour format) (default)
• 24h (24 hour format)
Note:
The time and time format you configure display on the phone’s idle screen.
3. In the “Date Format” field, select the date format you want to use on your phone. Default is WWW MMM DD. Valid
values are:
• WWW MMM DD (default)
• DD-MMM-YY
• YYYY-MM-DD
• DD/MM/YYYY
• DD/MM/YY
• DD-MM-YY
• MM/DD/YY
• MMM DD
• DD MMM YYYY
• WWW DD MMM
• DD MMM
• DD.MM.YYYY
Note:
The date and date format you configure display on the phone’s idle screen.
4. In the “NTP Time Servers” field, enable by checking the checkbox or disable by unchecking the box (default is
enabled).
5. In the “Time Server 1”, “Time Server 2”, and “Time Server 3” fields, enter IP addresses or qualified domain names
for the primary, secondary, and tertiary time servers.
Note:
Time Servers can only be entered if NTP Time Servers is enabled.
6. Click Save Settings.
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Customizing Your Phone
Language
The IP phones support several different languages. You can have the IP Phone UI and the Aastra Web UI display in a specific language as required. When you set the language to use, all of the display screens (menus, services, options, configuration parameters, etc.) display in that language. The IP phones support the following languages:
• English
• Czech
• Catalan
• Valencian
• Welsh
• German
• Danish
• Spanish
• Mexican Spanish
• Finnish
• French
• Canadian French
• Italian
• Dutch
• Dutch (Netherlands)
• Norwegian
• Polish
• Portuguese
• Portuguese Brazilian
• Russian
• Slovak
• Swedish
• Turki sh
You can also configure the language to use when inputting values in the Aastra Web UI and the IP Phone UI.
Specifying the Language to Use
Once the language pack(s) are available on your phone from your System Administrator, you can specify which language
to use on the phone and/or the Aastra Web UI.
Note:
All languages may not be available for selection. The available languages are dependant on the language packs currently loaded to the IP phone.
IP Phone UI
Use the following procedure to specify which language to use for the IP Phone UI.
1. Press on the phone to enter the Options List.
2. Select Preferences.
3. Select Language.
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Customizing Your Phone
4. Select Screen Language.
The current language setting displays on the IP Phone.
5. To change the language setting, use the 5 and 2 keys to scroll through the languages.
Note:
All languages may not be available for selection. The available languages are dependant on the language packs
currently loaded to the IP phone. English is the default language and cannot be changed or removed. For more
information about loading language packs, see your System Administrator.
6. Press Done to set the language on the phone.
The change is dynamic. When you exit the Options Menu, the phone displays all menu items in the language you
selected
Aastra Web UI
Note:
You must have the language pack(s) already loaded to your phone in order to use them. For more information about
loading language packs, see your System Administrator.
1. Click on Basic Settings->Preferences->Language Settings.
2. In the “Webpage Language” field, select a language to apply to the Aastra Web UI.
Note:
All languages may not be available for selection. The available languages are dependant on the language packs currently loaded to the IP phone by your System Administrator. English is the default language and cannot be changed
or removed.
3. Click Save Settings. The change is dynamic. The Aastra Web UI displays all screens in the language you selected.
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Customizing Your Phone
Language Input
The 6737i supports text and character inputs in various languages (English, German, French, Spanish, Italian, Portuguese,
Russian, and Nordic). Inputting textual or character information into the IP Phone UI can be done using the keypad on the
phone. You enable the Language Input feature using the Aastra Web UI or the IP Phone UI. You can then use text and characters in a specific language when performing inputs on the phone.
The following tables identify the language characters that you can use to enter text and characters on the 6737i.
Keypad Input Alphabet Tables
English
Key Uppercase Characters Lowercase Characters
00 0
1 1;=_,-'&() 1.:;=_,-'&()
2ABC2 abc2
3 DEF3 def3
4GHI4 ghi4
5 JKL5 jkl5
6MNO6 mno6
7 PQRS7 pqrs7
8TUV8 tuv8
9 WXYZ9 wxyz9
* * <SPACE> * <SPACE>
# #/\@ #/\@
French
Key Uppercase Characters Lowercase Characters
00 0
1 1.:;=_,-'&() 1.:;=_,-'&()
2 ABC2АВЗБЕЖ abc2авзбеж
3 DEF3ÉÈÊË def3éèêë
4 GHI4ÎÏ ghi4îï
5 JKL5 jkl5
6 MNO6СУТФЦ mno6сутфц
7 PQRS7 pqrs7
8 TUV8 tuv8úùûü
9 WXYZ9 wxyz9
* * <SPACE> * <SPACE>
# #/\@ #/\@
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Customizing Your Phone
Spanish
Key Uppercase Characters Lowercase Characters
00 0
1 1.:;=_,-'&() 1.:;=_,-'&()
2 ABC2ÁÀÇ abc2áàç
3 DEF3ÉÈ def3éè
4GHI4ÏÍ ghi4ïí
5 JKL5 jkl5
6 MNO6ÑÓÒ mno6ñóò
7 PQRS7 pqrs7
8TUV8ÚÜ tuv8úü
9 WXYZ9 wxyz9
* * < SPACE > * < SPAC E>
# #/\@ #/\@
German
Key Uppercase Characters Lowercase Characters
00 0
1 1.:;=_,-'&() 1.:;=_,-'&()
2ABC2ÄÀ abc2äà
3 DEF3É def3é
4GHI4 ghi4
5 JKL5 jkl5
6MNO6Ö mno6ö
7 PQRS7ß pqrs7ß
8TUV8Ü tuv8ü
9 WXYZ9 wxyz9
* * < SPACE > * < SPAC E>
# #/\@ #/\@
Italian
Key Uppercase Characters Lowercase Characters
00 0
1 1.:;=_,-'&() 1.:;=_,-'&()
2 ABC2ÀCÇ abc2àcç
3 DEF3ÉÈË def3éèë
4GHI4 ghi4
5 JKL5 jkl5
6 MNO6ÓÒ mno6óò
7 PQRS7 pqrs7
8TUV8Ù tuv8ù
9 WXYZ9 wxyz9
* * < SPACE > * < SPAC E>
# #/\@ #/\@
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Portuguese
Key Uppercase Characters Lowercase Characters
00 0
1 1.:;=_,-'&() 1.:;=_,-'&()
2 ABC2БАВГЗ abc2бавгз
3 DEF3ÉÊ def3éê
4 GHI4Í ghi4í
5 JKL5 jkl5
6 MNO6ÓÔÕ mno6óôõ
7 PQRS7 pqrs7
8 TUV8ÚÜ tuv8úü
9 WXYZ9 wxyz9
* * <SPACE> * <SPACE>
# #/\@ #/\@
Russian
Key Uppercase Characters Lowercase Characters
00 0
1 1.:;=_,-'&() 1.:;=_,-'&()
2АБВГ2ABC aбвг2abc
3 ДЕЁЖЭ3DEF Дeëжз3def
4ИЙКЛ4GHI ийкл4ghi
5 МНОП5JKL мноп5jkl
6РСТУ6MNO рсту6mno
7 ФХЦЧ7PQRS7 фхЧч7pqrs
8ШЩЪЫ8TUV шщъы8tuv
9 ЬЗЮЯ9WXYZ ьзюя9wxyz
* * <SPACE> * <SPACE>
# #/\@ #/\@
Customizing Your Phone
Nordic
Key Uppercase Characters Lowercase Characters
00 0
1 1.:;=_,-'&() 1.:;=_,-'&()
2 ABC2ÅÄÆÀ abc2åäæà
3 DEF3É def3é
4GHI4 ghi4
5 JKL5 jkl5
6 MNO6ÖØ mno6öø
7 PQRS7ß pqrs7ß
8TUV8Ü tuv8ü
9 WXYZ9 wxyz9
* * <SPACE> * <SPACE>
# #/\@ #/\@
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Customizing Your Phone
Language
1. Screen Language
2. Input Language
- Select
Done -
Preferences
1. Tones
2. Display
3. Speed Dial Edit
4. Live Dialpad
5. Set Audio
6. Time and Date
7. Language
- Select
Done -
Input Language
1. English
2. Français
3. Español
4. Deutsch
5. Italiano
6. Português
7. Русский
8. Nordic
Done -
Cancel -
Language Option Input Language Option
Select an Input
Language
Configuring Language Input Using the IP Phone UI
You can configure the language you use for inputting on the phone by setting the Input Language option. The default
input language setting is English. You can change this setting using the IP Phone UI or the Aastra Web UI.
For Example:
IP Phone UI
Use the following procedure to change the input language using the IP Phone UI.
1. Press on the phone to enter the Options List.
2. Select Preferences.
3. Select Language.
4. Select Input Language.
Select the language you want to use when inputting text and characters into the IP Phone UI. Valid values are:
• English (default)
• Français (French)
• Español (Spanish)
• Deutsch (German)
• Italiano (Italian)
• Português (Portuguese)
• Русский (Russian)
• Nordic
Note:
Available input languages are dependent on the configuration enabled by your System Administrator.
5. Press Done when you have selected an input language.
Aastra Web UI
Use the following procedure to set the input language using the Aastra Web UI.
1. Click on Basic Settings-> Preferences->Language Settings.
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Customizing Your Phone
2. Select a language from the "Input Language" field. Setting this field allows you to specify the language to use when
entering text and characters in the Aastra Web UI and IP Phone UI. Valid values are:
• English (default)
• Français (French)
• Español (Spanish)
• Deutsch (German)
• Italiano (Italian)
• Português (Portuguese)
• Русский (Russian)
• Nordic
Note:
All languages may not be available for selection. The available input languages are dependant on the configuration
enabled by your System Administrator.
3. Click Save Settings. The change is dynamic. The Aastra Web UI and IP Phone UI allow you to enter text and characters
in the language you selected.
Latin 2 Character Set
The 6737i includes support for ISO 8859-2 (Latin2) of multi-national languages when displaying and inputting in the IP
Phone UI and the Aastra Web UI.
UTF-8 is also compatible with XML encoding on the IP Phones.
The following table illustrates the Latin 2 character set used on the 6737i IP Phone.
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Customizing Your Phone
User Password
This category allows you to change the user password for your phone. Changing your password ensures that only you
can alter your phone settings, and helps keep your system secure. You can change your user password using the IP
Phone UI or the Aastra Web UI.
If you change the password Then you need to
using the IP Phone UI, use that new password to log into the Aastra Web UI.
using the Aastra Web UI, use that new password when changing the user password via the IP Phone UI.
Note:
Valid values when creating or changing a password are 0 to 4294967295 (integers only; symbols and alpha characters
are not allowed). Default password is an empty string "" (field is blank).
Setting a User Password
IP Phone UI
Notes:
If required, use the following keys while entering a password:
•Backspace softkey moves cursor back a space and deletes characters
• Cancel softkey cancels the password changing process without saving.
1. Press on the phone to enter the Options List.
2. Select User Password and press Select.
3. At the "Current Password:" prompt, enter the current user password and press Enter.
4. At the "New Password:" prompt, enter the new user password and press Enter.
5. At the "Re-enter Password:" prompt, re-enter the new user password and press Enter.
A message, "Password Changed" displays on the screen.
Aastra Web UI
1. Click on Operation->User Password.
2. In the "Current Password" field, enter the current user password.
Note:
By default, the user name is “user” (all lowercase) and the password field is left blank.
3. In the "New Password" field, enter the new user password.
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Customizing Your Phone
4. In the "Password Confirm" field, enter the new user password again.
5. Click Save Settings.
Resetting a User Password
If you forget your password, you can reset it and enter a new password. The reset user password feature resets the password to the factory default which is blank (no password).
You can reset a user password using the Aastra Web UI only.
Note:
Valid values when creating or changing a password are 0 to 4294967295 (integers only; symbols and alpha characters
are not allowed). Default password is an empty string "" (field is blank).
Reset a User Password
Use the following procedure to reset a user password.
Aastra Web UI
1. Click on Operation->Phone Lock.
2. CIick on the "Reset User Password" field, click Reset.
The following screen displays.
3. In the "Current Password" field, leave this blank.
4. In the "New Password" field, enter a new password.
5. In the "Password Confirm" field, re-enter your new user password.
6. Click Save Settings.
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Customizing Your Phone
Restarting Your Phone
You may want to restart your phone to check for updates on the server. You may occasionally need to restart your phone
to set changes or updates to your phone or network settings. You may also need to restart your phone if you have been
asked to do so by your System Administrator, or should you experience any unexpected behavior.
IP Phone UI
1. Press the key on the phone to enter the Options List.
2. Select Restart Phone.
3. When the prompt, "Are you sure you wish to restart the phone?" appears, press the Restart s oft key. I f you d o not wish
to restart your phone, press Cancel.
Note:
Your phone is out of service temporarily during the restart and downloading process.
Aastra Web UI
1. Click on Operation->Reset.
2. Click Restart.
3. Click OK at the confirmation prompt.
Phone Lock
You can lock your phone to prevent the phone from being used or configured. You can lock the phone using any of the
following:
• At the path Options->Phone Lock on the IP Phone UI.
• At the path Operations->Phone Lock on the Aastra Web UI.
• At a configured key on the phone. For more information about configuring a Lock/Unlock key on your phone, see
“Making Calls” on page 115.
In the Aastra Web UI, the Operation->Phone Lock path also allows you to perform the following:
• Reset a user password. Clicking on the “Reset” key in the “Reset User Password” field displays a screen that allows
you to enter and save a new user password.
• Set an emergency dial plan. An emergency dial plan can be 911, 999, 112, 110 or all of the above. The default emer-
gency dial plan is 911|999|112|110.
The following procedures describe locking the phone, setting an emergency dial plan, and resetting the user password.
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Customizing Your Phone
Locking/Unlocking a Phone
Use the following procedures to lock an IP phone and prevent it from being used or configured.
IP Phone UI
Lock the Phone
1. Press on the phone to enter the Options List.
2. Select Phone Lock and press Select.
3. At the "Lock the phone?" prompt, press Yes .
The message "Phone is locked" displays.
Unlock the Phone
1. Press on the phone to enter the Options List.
2. At the prompt, "To unlock the phone", enter your user password and press Enter.
The phone unlocks
Aastra Web UI
1. Click on Operation->Phone Lock.
Lock the Phone
2. In the "Lock the Phone?" field, click Lock.
The phone locks dynamically and displays the following message:
"Phone is locked".
Unlock the Phone
3. Click on Operation->Phone Lock.
4. In the "Unlock the Phone?" field, click Unlock.
The phone unlocks dynamically and displays the following message:
"Phone is unlocked".
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Defining an Emergency Dial Plan
Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when required. The emergency telephone number may differ from country to country. It is typically a three-digit number so that it can be easily remembered and dialed quickly. Some countries have a different emergency number for each of the different emergency services.
You can specify the digits to dial on the IP phone for contacting emergency services. Once you specify the emergency
number(s) on the phone, you can dial those numbers directly on the dial pad when required and the phone automatically dials to those emergency services.
Note:
Contact your local phone service provider for available emergency numbers in your area.
The following table describes the default emergency numbers on the IP phones.
Emergency
Number
911 A United States emergency number
999 A United Kingdom emergency number
112 An international emergency telephone number for GSM mobile phone networks.
110 A police and/or fire emergency number in Asia, Europe, Middle East, and South America.
Description
In all European Union countries it is also the emergency telephone number for both
mobile and fixed-line telephones.
You can set the emergency dial plan using the Aastra Web UI.
Define an Emergency Dial Plan
Use the following procedure to specify the numbers to use on your phone for dialing emergency services in your area.
Aastra Web UI
1. Click on Operation->Phone Lock.
2. In the "Emergency Dial Plan" field, enter the 3-digit number used in your local area to contact emergency services.
For multiple numbers, enter a “|” between each emergency number. For example:
911|110
Default for this field is 911|999|112|110.
3. Click Save Settings to save the emergency dial plan to your phone.
Reference
For more advanced options you can set on your phone, see “Additional Features” on page 163.
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Line Keys and Softkeys
Multiple Line/
Call Appearance
Keys
Softkeys
This section describes the Multiple Line/Call Appearance Keys (L1, L2, L3, and L4) located on the bottom-right of the
phone, and the customizable softkeys located at the top and bottom of the phone screen.
Multiple Line and Call Appearances
The 6737i has 4 hard line/call appearance keys each with a corresponding status light.
These line/call appearance keys and lights can represent physical lines, calls for your extension or calls from a group that
your extension is part of. By pressing a line/call appearance key, you connect to the line or a call it represents. The line/call
appearance light indicates the status of that line or call. When the phone is taken off-hook, the phone automatically
selects a line for you.
Line/Call Appearance Light
Behavior
Off Idle line or no call activity
Light flashes quickly Ringing
Light is solid Connected
Light flashes slowly Hold
Line/Call Appearance Status
When you have more than one call, you can use the left and right navigation keys (3 and 4) to scroll left and right to the
different call information. Icons 3 and 4 appear if there is call information either left, right or both sides of the current
information you are viewing.
The display shows which line the call information is referring to (L1, L2, L3, L4 etc.), the Caller ID information (name and
number, if available), the call status (Connected, Ring, Hold, etc.) and the timer specific to that call.
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Line Keys and Softkeys
Services
Directory
Callers List
Intercom
None
None
Softkeys
(state-based)
None
None
None
None
None
None
Softkeys
Softkeys
Your 6737i has 12 multi-functional softkeys:
• 6 Top Keys: static softkeys
(up to 10 programmable functions)
• 6 Bottom Keys: state-based softkeys
(up to 20 programmable functions).
Note:
If a M670i or M675i Expansion Module(s) is attached to the phone, you can configure up to an additional 36 softkeys on
each M670i Expansion Module and up to 60 softkeys on each M675i Expansion Module. (The 6737i IP Phone allows up
to 3 expansion modules on each phone). For more information about expansion modules, see “Model M670i and
M675i Expansion Modules” on page 189.
You can use the Aastra Web UI only, to configure key functions.
The following table lists the functions you can set on the softkeys and provides a description for each function.
Key Function Description
None Indicates no setting for the key.
Line Indicates the key is configured for line use.
Speed Dial Indicates the key is configured for speed dial use. You can also configure a prefix for a
Do Not Disturb Indicates the key is configured for "do not disturb" on the phone.
Busy Lamp Field (BLF) Indicates the key is configured for Busy Lamp Field (BLF) use. User can dial out on a BLF
BLF/List Indicates the key is configured for BLF/List use. User can dial out on a BLF/List config-
Auto Call Distribution (ACD) (For Sylantro Servers)
Directed Call Pickup (DCP)/
Group Call Pickup (GCP)
XML Indicates the key is configured to accept an XML application for accessing customized
speed dial number.
configured key.
ured key.
Indicates the key is configured to allow the Sylantro server to distribute calls from a
queue to registered IP phone users (agents).
(Feature dependant on your call manager)
Indicates the key is configured to allow you to intercept - or pickup - a call on a moni-
tored extension(s).
XML services. You can also specify an XML key URL for this option.
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Line Keys and Softkeys
Key Function Description
Flash Indicates the key is set to generate a flash event when it is pressed on the 6737i. The IP
Sprecode Indicates the key is configured to automatically activate specific services offered by the
Park Indicates the key is configured to park incoming calls when pressed.
Pickup Indicates the key is configured to pick up parked calls when pressed.
Last Call Return (lcr) Indicates the key is configured for “last call return” when pressed.
Call Forward Indicates the key is configured as a Call Forward key. When pressed, the IP Phone UI dis-
BLF/Xfer Indicates the key is configured as a simplified BLF key and a transfer key. You can use
Speeddial/Xfer Indicates the key is configured as a simplified speed dial key and a transfer key. You can
Speeddial/Conf Indicates the key is configured as a speed dial key and a conference key. You can use
Directory
(Key 7 by Default)
Callers List Indicates the key is configured to access the Callers List.
Intercom Indicates the key is configured to be used for intercom calls.
Services
(Key 8 by Default)
Phone Lock Indicates the key is configured as a phone lock key, allowing you to press this key to
Paging Indicates the key is configured as a Paging key. When pressed, the phone can send Real
Empty Indicates the key has no function assigned.
phone generates flash events only when a call is connected and there is an active RTP
stream (for example, when the call is not on hold).
server. For example, if the sprecode value of *82 is configured, then by pressing the
sprecode key, *82 automatically activates a service provided by the server. Contact
your System Administrator for available services.
plays the Call Forward menus.
this key to perform the BLF function, or you can use it as a transfer key to transfer calls.
use this key to perform speed dial functions, or you can use it as a transfer key to transfer calls.
this key to speed dial from within a conference call, and add the new call directly to the
conference.
Indicates the key is configured to access the Directory List.
Indicates the key is set to access Services, such as, Directory List, Callers List, Voicemail,
or any other XML applications set up by your System Administrator.
lock/unlock the phone.
Time Transport Protocol (RTP) streams from a preconfigured multicast address without
involving SIP signaling. You can also receive RTP streams from preconfigured multicast
addresses (can specify up to 5 addresses) using the "Paging Listen Addresses" at the
path,
Basic Settings->Preferences->Group Paging RTP Settings in the Aastra Web UI. For more
information about setting this parameter, see “Group RTP Paging (receives RTP
streams)” on page 177.
Programmable keys can also be set up to quickly to access features such as Call Return (*69) or Voicemail.
Note:
Quick access features like Call Return and Voicemail must first be configured on your PBX in order to work on your phone. See
your System Administrator for more information.
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Line Keys and Softkeys
Softkeys
(state-based)
None
None
None
None
None
None
State-Based Softkeys (Bottom Keys only)
On the 6737i bottom softkeys, you can configure a specific state to display when a softkey is being used.
The following table describes the states available to configure for the softkeys.
State Description
idle The phone is not being used.
connected The current line is in an active call (or the call is on hold).
incoming The phone is ringing.
outgoing The user is dialing a number, or the far-end is ringing.
busy The current line is busy because the line is in use or the line is set as “Do Not Disturb”.
The following table identifies the applicable default states for each softkey type on the IP phone.
Softkey Type Default States
None All states disabled.
Line idle, connected, incoming, outgoing, busy
Speed Dial idle, connected, incoming, outgoing, busy
DND idle, connected, incoming, outgoing, busy
BLF idle, connected, incoming, outgoing, busy
BLF/List idle, connected, incoming, outgoing, busy
Auto Call Distribution (ACD) idle
Directed Call Pickup (DCP)
Group Call Pickup (GCP)
XML idle, connected, incoming, outgoing, busy
Flash All states disabled.
Sprecode connected
Park connected
Pickup idle, outgoing
Last Call Return idle, connected, incoming, outgoing, busy
idle, connected, incoming, outgoing, busy
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Softkey Type Default States
Call Forward idle, connected, incoming, outgoing, busy
BLF/Xfer idle, connected, incoming, outgoing, busy
Speeddial/Xfer idle, connected, incoming, outgoing, busy
Speeddial/Conf idle, connected, incoming, outgoing, busy
Directory idle, connected, incoming, outgoing, busy
Callers List idle, connected, incoming, outgoing, busy
Intercom idle, connected, incoming, outgoing, busy
Services idle, connected, incoming, outgoing, busy
Phone Lock All states disabled.
Paging All states disabled.
Empty idle, connected, incoming, outgoing, busy
In the Aastra Web UI, the operational states for each softkey display enabled. To disable a state, you uncheck the box for
that state.
Key Display Behavior
On the 6737i IP Phone, you can configure up to 20 functions on the bottom softkeys. If you have no softkeys configured on
the IP Phone, and you assign softkey functions to higher number keys in the Aastra Web UI, the key functions automatically appear in the first available position on the LCD display.
For example, if softkeys 1 through 20 are set to "None", and you set softkey 12 as the following:
Typ e: speeddial
Label: LAB
Value: 3456
after saving the settings, the "LAB" label actually appears in position 1 of the LCD.
A softkey function of "None" does not display on the idle screen at all.
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Key 12 displays in
softkey position 1
on the phone
L1
John Smith
Sat Jan 1 12:18am
- LAB
The following illustrations show the configuration of Key 12 and how that key displays on the phone.
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Services
Dir
Callers
Icom
John Smith
Sat Jan 1 12:18am
1
L5
L6
L7
L8
L9
Icon Definition
There is no call activity for the line/call appearance
softkey.
A call is ringing at your phone on this line/call
appearance softkey.
The equivalent on a line/call appearance hard key
is a fast flashing green light.
A call is on hold on your phone on this line/call
appearance softkey.
The equivalent on a line/call appearance hard key
is a slow flashing green light.
A call is connected to your phone on this
line/call appearance softkey.
The equivalent on a line/call appearance hard key
is a solid green light.
Light
Flashing
Flashing
Solid
Solid
Activity
Idle
Connected
Ringing
On Hold
Softkey Line/Call Appearance Lights
Line Key
You can set a softkey to act as a line/call appearance key on the 6737i. The This key acts as a line that behaves the same as
a hard line key (L1, L2, L3, and L4). For more information about the behavior of line keys, see “Multiple Line and Call
Appearances” on page 52.
If you configure line keys for the softkeys, the status of the lines/call appearance keys appear on the phone’s display as
shown in the following image.
Icons next to the softkeys on the phone’s display indicate the status for that line or call. The following table provides a
description for each icon.
Depending on how the phone has been configured, the maximum number of total line/call appearances that can be configured is 9 (4 line/call appearance hard keys plus 5 softkeys). If all line/call appearances have been set up between two different numbers, a total of 8 lines can be configured.
This means that when all line/call appearances are in use, 1 call is connected while the rest are on hold. No further outgoing or incoming calls can be made until one of the line/call appearances becomes available.
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In active states, such as ringing, conference, connected, etc., all softkeys disappear except softkeys that have been set up
as line/call appearances, and any context dependent softkeys required for the active state, such as the Drop softkey in
the connected state. Typically, context dependent softkeys appear in the top left position and all line/call appearance
softkeys appear in the remaining positions.
Note:
In some situations, such as during a conference call, the line/call appearance softkeys may overwrite some of the context dependent softkeys. In this case, instead of the Previous and Next sof tkeys, up o r dow n icons,
the display. By using the
5 and 2 navigation keys, you can access the same functionality as the Previous and Next
softkeys.
You use the Aastra Web UI to set a softkey as a line.
Configuring a Line Key
You can set a key as an additional line on the 6737i. The key acts as a line that behaves the same as a hard line key. For
more information about the behavior of line keys, see “Multiple Line and Call Appearances” on page 52.
You use the Aastra Web UI to set a key as a line.
Aastra Web UI
Use the following procedure to set a key to function as a line. The procedure shows the softkey screens as an example.
5 and 2 appear on
1. Click on Operation->Softkeys and XML.
or
Click on Operation->Expansion Module <N>.
Softkeys
2. Select from “Key 1” through “Key 10” on the Top keys.
or
Select from "Key 1" through "Key 20" on the Bottom keys.
3. In the "Type " field, select Line to apply to the key.
4. In the "Label" field, enter a label to apply to this key.
5. In the "Line" field, select a line to apply to this key.
Valid values are 5 through 9.
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6. (Bottom Softkeys) In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.
Expansion Module Keys
7. Select from “Key 1” through “Key 36” (M670i)
or
Select from “Key 1” through “Key 60” (M675i)
8. In the "Typ e" field, select Line to apply to the key.
9. (M675i) In the "Label" field, enter a label to apply to this key.
10. In the "Line" field, select a line to apply to this key.
Valid values are 5 through 9.
11. Click Save Settings.
Speeddial Key
The normal function of the speed dial option allows you to dial a number quickly by pressing a key configured for speed
dialing. You can program the keys on the 6737i to speed dial outside numbers, dial directly to another person’s line or
extension, or set up to quickly access features such as Caller ID (*69), Voicemail.
The speed dial function can be set using the IP Phone UI or the Aastra Web UI.
Note:
You can use a speed dial key while on an active call by placing the active call on hold first, and then pressing the speed
dial key.
You can create speed dial keys using any of the following methods:
• Using the Aastra Web UI at the paths:
- Operation->Softkeys and XML
- Operation->Expansion Module Keys
• Using the IP Phone UI at the path, Options->Preferences->Speed Dial Edit
• By pressing and holding a softkey, keypad key, or expansion module key.
Speed Dial Prefix
The speed dial feature also allows you to specify a preset string of numbers followed by a “+” that the phone dials automatically after pressing the speed dial key. You can use this feature for numbers that contain long prefixes.
For example, if you had the following speed dial configuration in the Aastra Web UI:
Key 1
Typ e=speeddial
Label=Europe Office
Value=1234567+
Line=2
then, after you press key 1 on the phone, the prefix number displays on the phone screen. The phone proceeds to dial the
prefix number automatically and pauses for you to enter the remaining phone number using the keypad on the phone.
You can save up to 30 speed dial numbers on the 6737i.
Use the following procedures to set speed dial on the 6737i IP phone.
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Enter Name:
Enter Number:
Line: 1
- Save
- Backspace
- ABC
Cancel -
Enter Name:
Enter Number:
Line: 1
- Save
- Backspace
- 123
Cancel -
John Smith
Press-and-Hold to Create a Speed Dial (applicable to softkeys, keypad keys, expansion module keys)
IP Phone UI
Pressing and holding down a softkey, keypad key, or expansion module key on the phone initiates a speed dial feature.
Note:
When creating a speed dial key from the IP Phone UI, you must select a softkey, keypad key, or expansion module key
that has no preassigned function (key must be set to None).
1. Press an unconfigured softkey, keypad key, or expansion module key.
The following screen displays:
Note:
You can press the "Cancel" softkey at anytime during the speed dial programming to cancel and not save the speed
dial information.
2. In the "Enter Name:" field, enter a name to apply to the speed dial key.
Use the keypad keys to enter the name. Continue to press the keypad keys to access the next letter for that key (i.e.
press 2 three times to access C). Press 4 to move to the next space, or wait for the cursor to automatically advance
to the next position. To insert a space between letters, press 4. To backspace and erase a mistake, press the Backspace
softkey.
Note:
The phone automatically uses an uppercase letter for the first letter of each word and a lowercase letter for all subsequent letters in the word. If necessary, use the "ABC 4" softkey to specify uppercase letters or lowercase letters when
entering the name.
You can enter up to 16 letters in the "Enter Name:" field.
3. Press the 2 key to move to the next field.
In the "Enter Number:" field, enter a number. for the speed dial key using the keypad keys. You can enter up to 16
numbers in the "Enter Number:" field.
Note:
When in the "Enter Number:" field, the phone automatically switches to the numbers softkey.
Press the 2 key to move to the next field.
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Enter Name:
Enter Number:
Line: 1
- Save
- Backspace
- ABC
Cancel -
4. In the "Line:" field, select a line to apply to the speed dial key.
Enter Name:
John Smith
Enter Number:
555-6789
Line: 1
- Save
- Backspace
- 123
This is the line that the phone opens to dial the number after you press the speed dial key. By default, the phone uses
Line 1 for the speed dial key. If you want to use a different line, press the "Change" key, or press the
another line.
5. Press the "Save" softkey to save the speed dial information to the speed dial key you selected.
Note:
To delete or remove a speed dial configuration from the phone, you can press the Remove key.
Creating a Speed Dial Using the Speed Dial Edit Option
You can use the IP Phone UI at the path, Options->Preferences->Speed Dial Edit, to create a speed dial key.
Change -
Cancel -
4key to select
IP Phone UI
1. Press on the phone to enter the Options List.
2. Select Preferences and press Select.
3. Select Speed Dial Edit.
The following prompt displays:
"Press SD key"
All current speed dial key LEDs flash RED (for programmable keys). All other function key LEDs turn off, during this
process. After you press a speed dial key for editing, the phone restores all key LEDs to their previous state.
Note:
If you select a key that is currently set as a speed dial key, the speed dial information displays for you to edit.
4. Press an unconfigured softkey, keypad key, or expansion module key.
The following screen displays:
Note:
You can press the "Cancel" softkey at anytime during the speed dial programming to cancel and not save the speed
dial information.
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5. In the "Enter Name:" field, enter a name to apply to the speed dial key.
Use the keypad keys to enter the name. Continue to press the keypad keys to access the next letter for that key (i.e.
press 2 three times to access C). Press 4 to move to the next space, or wait for the cursor to automatically advance
to the next position. To insert a space between letters, press 4. To backspace and erase a mistake, press the Back-
space softkey.
Note:
The phone automatically uses an uppercase letter for the first letter of each word and a lowercase letter for all subsequent letters in the word. If necessary, use the "ABC 4" softkey to specify uppercase letters or lowercase letters
when entering the name.
You can enter up to 16 letters in the "Enter Name:" field.
6. Press the 2 key to move to the next field.
7. In the "Enter Number:" field, enter a number. for the speed dial key using the keypad keys. You can enter up to 16
numbers in the "Enter Number:" field.
Enter Name:
John Smith
Enter Number:
Line: 1
- Save
- Backspace
- 123
Cancel -
Note:
When in the "Enter Number:" field, the phone automatically switches to the numbers softkey.
8. Press the 2 key to move to the next field.
9. In the "Line:" field, select a line to apply to the speed dial key.
Enter Name:
John Smith
Enter Number:
555-6789
Line: 1
- Save
- Backspace
- 123
This is the line that the phone opens to dial the number after you press the speed dial key. By default, the phone
uses Line 1 for the speed dial key. If you want to use a different line, press the "Change" key, or press the
select another line.
10. Press the "Save" softkey to save the speed dial information to the speed dial key you selected.
Note:
To delete or remove a speed dial configuration from the phone, you can press the Remove key.
Change -
Cancel -
4 key to
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Creating a Speed Dial Key Using the Softkeys or Expansion Module Keys
Aastra Web UI
Use the following procedure to set a key to function as a speed dial. The procedure shows the softkey screens as an example.
1. Click on Operation->Softkeys and XML.
or
Click on Operation->Expansion Module <N>.
Softkeys
2. Select from “Key 1” through “Key 10” on the Top keys.
or
Select from "Key 1" through "Key 20" on the Bottom keys.
3. In the "Typ e" field, select Speed dial to apply to the key.
4. In the "Label" field, enter a label to apply to this key.
5. In the "Val ue" field, enter the phone number, extension, or speed dial prefix to apply to this key. If you enter a speed
dial prefix, you must enter the "+" character at the end of the prefix number (for example, "123456+").
6. In the "Line" field, select a line to apply to this key. Valid values are 1 through 9.
7. (Bottom Softkeys) In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.
Expansion Module Keys
8. Select from “Key 1” through “Key 36” (M670i)
or
Select from “Key 1” through “Key 60” (M675i)
9. In the "Typ e" field, select Speeddial to apply to the key.
10. (M675i) In the "Label" field, enter a label to apply to this key.
11. In the "Value " field, enter the phone number, extension, or speed dial prefix to apply to this key. If you enter a
speed dial prefix, you must enter the "+" character at the end of the prefix number (for example, "123456+").
12. In the "Line" field, select a line to apply to this key. Valid values are 1 through 9.
13. Click Save Settings.
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Creating Speed Dial Key Using “Keypad Speed Dial” in the Aastra Web UI
Aastra Web UI
1. Click on Operation->Keypad Speed Dial.
2. Select from "Digit 1" through "Digit 9".
3. In the input box, enter the phone number, extension, or speed dial prefix to apply to this Digit key. If you enter a
speed dial prefix, you must enter the "+" character at the end of the prefix number (for example, "123456+").
4. In the "Line" field, select a line for which to apply the speed dial to. Valid values are 1 through 9.
5. Click Save Settings.
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Editing Speed Dial Keys
Speed Dial Edit:
Press SD button
Preferences
1. Tones
2. Display
3. Speed Dial Edit
4. Live Dialpad
5. Set Audio
6. Time and Date
7. Language
Enter Name:
John Smith
Enter Number:
555-1212
Line: 1
Save
Backspace
ABC
Cancel
Select
Done
Remove
Speed Dial Edit Option
Press the Speed Dial Key
(LED for Speed Dial Key
flashes)
Edit and Save the
Speed Dial
On the 6737i, you can edit a speed dial key using any of the following methods:
• Using the Aastra Web UI at the path:
– Operation->Softkeys and XML
– Operation->Expansion Module Keys
• Using the IP Phone UI at the path:
– Options->Preferences->Speed Dial Edit
The following illustration shows the path in the 6737i IP Phone UI for editing a speed dial key.
Line Keys and Softkeys
IP Phone UI
Use the following procedure to edit a speed dial key from the IP Phone UI.
Note:
A speed dial key must be already configured on the phone to edit the key.
1. Press on the phone to enter the Options List.
2. Select Preferences.
3. Select Speed Dial Edit.
All current speed dial key LEDs flash RED (for softkeys and expansion module keys). All other function key LEDs turn
off, during this process. After you press a speed dial key for editing, the phone restores all key LEDs to their previous state.
4. Press a speed dial key you want to edit.
The speed dial edit screen displays.
Notes:
1. If a number on the keypad is setup as a speed dial key, pressing the applicable number in the speed dial editing
process also displays the speed dial edit screen. The edit screen allows you to change the Speed Dial Number and Line
setting.
2. If you press a key that is NOT setup as a speed dial key, the phone displays an “Invalid Key” message. However, if you
press-and-hold an empty digit key, softkey, or expansion module key set to "NONE", it initiates the “Add a speed dial
Key” process allowing you to setup a new speed dial key. For more information, see
Dial (applicable to softkeys, keypad keys, expansion module keys)”
on page 61.
5. Edit the speed dial information as applicable and press SAVE.
“Press-and-Hold to Create a Speed
Notes:
1. You can cancel out of the speed dial editing process at any time without saving, by pressing the key, or the Cancel key.
2. You can delete a speed dial key by pressing the Remove key.
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Editing a Speed Dial on a Softkey or Expansion Module Key
Aastra Web UI
1. Click on Operation->Softkeys and XML.
or
Click on Operation->Expansion Module <N>.
2. Select the key configured for speed dial.
3. In the "Valu e" field, edit the phone number, extension, or speed dial prefix to apply to this hard key. If you enter a
speed dial prefix, you must enter the "+" character at the end of the prefix number (for example, "123456+").
4. If required in the "Line" field, select a line for which to apply the speed dial to. Valid values are 1 through 9.
5. Click Save Settings.
Note:
You can delete a speed dial key by removing the information from the "Value" field.
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Editing a Speed Dial Key Using “Keypad Speed Dial” in the Aastra Web UI
Aastra Web UI
1. Click on Operation->Keypad Speed Dial.
Line Keys and Softkeys
2. Select from "Digit 1" through "Digit 9".
3. In the input box, edit the phone number, extension, or speed dial prefix for this Digit key. If you enter a speed dial
prefix, you must enter the "+" character at the end of the prefix number (for example, "123456+").
4. In the "Line" field, select a line for which to apply the speed dial to. Valid values are 1 through 9.
5. Click Save Settings.
"Do Not Disturb" (DND) Key
The IP phones have a feature you can enable called "Do not Disturb (DND). The DND function allows you to turn "do not
disturb" ON and OFF.
Note:
You can configure DND using the Aastra Web UI only.
If DND is ON, callers calling into the phone hear a busy signal or a message, depending on how your System Administrator
set up the configuration server. The second line on the screen of the IP phone shows when DND is set.
If the phone shares a line with other phones, only the phone that has DND configured is affected.
You can set DND on the keys using the Aastra Web UI only. DND is not configurable from the IP phone UI.
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Configuring a DND Key
Aastra Web UI
Use the following procedure to set a key to function as "Do Not Disturb". The procedure shows the softkey screens as an
example.
1. Click on Operation->Softkeys and XML.
or
Click on Operation->Expansion Module <N>.
Softkeys
2. Select from “Key 1” through “Key 10” on the Top keys.
or
Select from "Key 1" through "Key 20" on the Bottom keys.
3. In the "Type " field, select Do Not Disturb to apply to the key.
4. (Bottom Softkeys) In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.
Expansion Module Keys
5. Select from “Key 1” through “Key 36” (M670i)
or
Select from “Key 1” through “Key 60” (M675i)
6. In the "Type " field, select Do Not Disturb to apply to the key.
7. Click Save Settings.
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Busy Lamp Field (BLF) Key
The BLF feature on the IP phones allows a specific extension to be monitored for state changes. BLF monitors the status
(busy or idle) of extensions on the IP phone.
Note:
The BLF setting is applicable to the Asterisk server only.
Example
A Supervisor configures BLFs on his phone for monitoring the status of a worker’s phone use (busy or idle). When the
worker picks up his phone to make a call, a busy indicator on the Supervisor’s phone shows that the worker’s phone is in
use and busy.
On the 6737i, the busy and idle indicators show on the IP phone screen display next to the key programmed for BLF functionality. When the monitored user is idle, an icon with the handset on-hook shows next to the BLF key. When the monitored user is on an active call, a small telephone icon is shown with the handset off-hook.
Note:
You can also use a BLF configured key to dial out. Contact your System Administrator for more information
Configuring a BLF Key
Aastra Web UI
Use the following procedure to set a key to function as "BLF". The procedure shows the softkey screens as an example.
1. Click on Operation->Softkeys and XML.
or
Click on Operation->Expansion Module <N>.
Softkeys
2. Select from “Key 1” through “Key 10” on the Top keys.
or
Select from "Key 1" through "Key 20" on the Bottom keys.
3. In the "Typ e" field, select BLF to apply to the key.
4. In the "Label" field, enter a label to apply to this key.
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5. In the "Valu e" field, enter the phone number or extension you want to monitor.
6. In the "Line" field, select a line for which to apply this key. Valid values are:
• Global
• 1 through 9
7. (Bottom Softkeys) In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.
Expansion Module Keys
8. Select from “Key 1” through “Key 36” (M670i)
or
Select from “Key 1” through “Key 60” (M675i)
9. In the "Valu e" field, enter the phone number or extension you want to monitor.
10. (M675i) In the "Label" field, enter a label to apply to this key.
11. In the "Line" field, select a line for which to apply this key. Valid values are:
• global
• 1 through 9
12. Click Save Settings.
BLF/List Key
For use with the BroadSoft Broadworks Rel 13 or higher platform only).
The BLF/List feature on the IP phones is specifically designed to support the BroadSoft Broadworks Rel 13 Busy Lamp
Field feature.
This feature allows the IP phone to subscribe to a list of monitored users defined through the BroadWorks web portal.
Note:
Your System Administrator must have BLF/List enabled on the BroadWorks Server. Contact your System Administrator
for more information.
In addition to monitoring the idle and busy state, the BLF/List feature also supports the ringing state. When the monitored user is idle, there is a small telephone icon shown with the handset on-hook. When the monitored user is on an
active call, a small telephone icon is shown with the handset off-hook.
Note:
You can use a BLF/List configured key to dial out.
Example
A receptionist has a 6737i running Broadsoft firmware that subscribes to a list of extensions from the BroadWorks Application Server. On the 6737i, the key LEDs illuminate either flashing, solid, or turn off depending on the state of those
extensions.
Note:
The Broadworks BLF feature is not the same as the Broadworks Shared Call Appearance (SCA) feature and does not permit call control over the monitored extension.
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Configuring a BLF List Key
The BLF List function can be configured on the 6737i using the Aastra Web UI only.
If you set a key to use BLF/List, you must also enter a BLF List URI at Operation->Softkeys and XML->Services. The BLF
List URI is the name of the BLF/List defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user. For
example, sip:9@192.168.104.13. The value of the BLF/List URI parameter must match the list name configured. Otherwise,
no values display on the 6737i screen and the feature is disabled.
Aastra Web UI
Use the following procedure to set a key to function as "BLF/List". The procedure shows the softkey screens as an example.
1. Click on Operation->Softkeys and XML.
or
Click on Operation->Expansion Module <N>.
Softkeys
2. Select from “Key 1” through “Key 10” on the Top keys.
or
Select from "Key 1" through "Key 20" on the Bottom keys.
3. In the "Typ e" field, select "BLF/List" (BroadSoft BroadWorks).
4. In the "Line" field, select a line number that is actively registered to the appropriate SIP proxy you are using. Valid
values are:
• Global
• 1 through 9
Note:
The "Label" and "Value" field are not required. The BroadWorks BLF/List name is configured in the "BLF List URI" field
instead.
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5. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.
6. In the "BLF List URI" field, enter the name of the BLF/List defined on the BroadSoft BroadWorks Busy Lamp field page
for your particular user. For example, sip:9@192.168.104.13.
Note:
Contact your System Administrator for the BLF List URI.
Expansion Module Keys
7. Select from “Key 1” through “Key 36” (M670i)
or
Select from “Key 1” through “Key 60” (M675i)
8. In the "Line" field, select a line for which to apply this key. Valid values are:
• global
• 1 through 9
Note:
The "Value" field is not required. The BroadWorks BLF/List name is configured in the "BLF List URI" field instead.
9. In the "BLF List URI" field, enter the name of the BLF/List defined on the BroadSoft BroadWorks Busy Lamp field page
for your particular user. For example, sip:9@192.168.104.13.
Note:
Contact your System Administrator for the BLF List URI.
10. Click Save Settings.
Automatic Call Distribution (ACD) Key (for Sylantro Servers)
The 6737i and any attached Expansion Modules support Automatic Call Distribution (ACD) for Sylantro servers. The ACD
feature allows the Sylantro server to distribute calls from a queue to registered IP phone users (agents).
To use the ACD feature on an IP phone, you must first configure an ACD softkey or expansion module key. When you
want to subscribe to a queue (in order to receive incoming calls), you press the ACD key and the IP phone UI prompts you
to specify the following information:
• User ID: the phone number(s) used to login into the queue.
• Password: the password used to login to the queue.
• Available/unavailable: shows the current status of the IP phone. Specifies if the IP phone user is available/unavaila-
ble to receive a call from the queue.
Note:
Your System Administrator must provide you with your User ID and Password to access the applicable phone queue.
After creating an ACD key, you are ready to receive calls from a queue on the server. You must press the ACD key and
then log in by entering your User ID and Password. An "Available" softkey displays allowing you to make your phone
available to accept these calls.
When you are on an active call, or you miss a call, the server automatically changes the phone’s status to unavailable. The
server updates it’s database with this new information and no longer distributes calls to the phone. The phone remains
in this "unavailable" state until:
• you make yourself “available” again by pressing the "Available" softkey
• an ACD timer expires (set by your System Administrator)
You can also choose to manually change the phone status to unavailable by pressing the "Unavailable" softkey on the
phone.
Note:
It is recommended you configure no more than a single ACD softkey or expansion module key per IP phone.
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Configuring an Automatic Call Distribution (ACD) Key
Aastra Web UI
Use the following procedure to configure ACD on the 6737i IP Phone. The procedure shows the softkey screens as an
example.
1. Click on Operation->Softkeys and XML.
or
Click on Operation->Expansion Module <N>.
Softkeys
2. Select from “Key 1” through “Key 10” on the Top keys.
or
Select from "Key 1" through "Key 20" on the Bottom keys.
3. In the "Typ e" field, select "Auto call distribution".
4. In the "Label" field, enter a label to apply to this ACD key.
5. In the "Line" field, select a line to apply Automatic call distribution. Valid values are 1 through 9.
6. (Bottom Softkeys) In the state fields, check (enable) or uncheck (disable) the “idle” state for this softkey.
Expansion Module Keys
7. Select from “Key 1” through “Key 36” (M670i)
or
Select from “Key 1” through “Key 60” (M675i)
8. (M675i) In the "Label" field, enter a label to apply to this ACD key.
9. In the "Line" field, select a line to apply Automatic call distribution. Valid values are 1 through 9.
10. Click Save Settings.
Using the ACD Feature on your IP Phone
The ACD feature allows you to login to a phone queue in order to receive distributed calls on your IP phone. To login to a
phone queue, you must preconfigure an ACD softkey or expansion module key on your IP Phone as described in the previous procedure.
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Mon Jan 2 10:37am
L1
Support
Services
Dir
Callers
Icom
o
ACD: Support
User ID:
Password:
Services
Dir
Callers
Icom
Backspace
Log In
Cancel
Your Administrator sets up the queue that you access when you press the ACD Key. Contact your System Administrator
for more information.
When you press the ACD Key, the phone prompts you to enter a User ID and Password to login into the queue. Once
logged in, you can make your phone “available” or “unavailable” to take calls by pressing the Available/Unavailable Key
(2). The server monitors your IP phone status. When you set the IP phone to “available,” the server begins distributing
calls to your phone. When you set the IP phone to “unavailable,” the server temporarily stops distributing calls to your
phone.
The LED for the ACD Key shows the current status of your phone.
ACD LED Table
This LED changes when you log into the phone queue and are available to take calls. The LED changes again when you
are busy with an active call. The table below shows the status of the LED as they may appear on your IP phone.
Phone Model
6737i Solid Red LED
Status: Logged In and
Available
icon
Status: Unavailable Logged Out
Blinking Red LED
Blinking icon
No LED
icon
Using the ACD Key
Use the following procedure to log into a phone queue from your IP phone.
IP Phone UI
1. Check with your Administrator to verify the queue linked to your ACD Key.
2. Press the ACD Key on your IP phone. The LCD displays the label of the ACD queue you are accessing.
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3. Using the keypad, enter your User ID (phone number provided by your System Administrator).
Using the keypad, enter your Password (provided by your System Administrator) and press the Log In Key.
Note:
Use the Backspace key to move back a space and delete a character if required. Use the Cancel softkey to cancel
the ACD login.
Your phone logs into the queue on the server.
4. You are logged into the queue and the following screen displays.
Services
Dir
Callers
ACD: Support
Available
Log Out
Icom
5. To allow your phone to be available in the queue, press the Available softkey.
The following screen displays.
Services
Dir
Callers
ACD: Support
Unavailable
Log Out
Icom
If your IP phone status is set to “Available” then the server begins to distribute phone calls from this queue to your
IP phone. You must manually change the state to “Available” in order to start receiving calls.
6. To temporarily stop receiving calls, press the press the Unavailable softkey.
If you are on a call (or miss a call that has been distributed to your phone), your phone status automatically changes
to "Unavailable". Your phone remains in the "Unavailable" state until one of the following occurs:
• You use the IP Phone UI to manually switch the IP phone state back to
"Av ail abl e"
or
• The availability “timer” for your IP phone expires. This only occurs if your Administrator has configured an auto-
availability timer on your IP phone. Contact your System Administrator for more information.
7. To logout of the queue, press the Log Out softkey. The server no longer distributes phone calls to your IP phone.
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Directed Call Pickup/Group Call Pickup Keys
Aastra IP phones support the Directed Call Pickup (DCP) and Group Call Pickup (GCP) features.
The DCP/GCP feature allows you to intercept - or pickup - a call on a monitored extension. You can configure this feature
using the Aastra Web UI to create a DCP or GCP softkey on the IP phone. When you configure a DCP softkey, you specify
the extension that you want to monitor. Then, when the monitored extension receives a call, you press the DCP softkey
to pick up the call. If the monitored extension receives multiple incoming calls simultaneously, the IP Phone UI displays a
list of incoming calls. You select a call from this list, and are connected to the call.
When you configure a GCP softkey, you specify the ring group (for example, extensions 2200 - 2210) that you want to
monitor for incoming calls. When an incoming call is received on any of these extensions, the Operator presses the GCP
softkey and is connected to the call. If multiple incoming calls are received simultaneously, the Operator press the GCP
softkey, selects an extension from a list, and presses the Pickup softkey to answer the call.
Note:
• Your System Administrator must configure the extension range for the Group Call Pickup feature. Contact your Sys-
tem Administrator for more information.
• DCP/GCP feature availability is dependant on your call manager. Contact your System Administrator for more information.
Configuring Directed Call Pickup (DCP) Key (for Sylantro Servers)
Aastra Web UI
Use the following procedure to configure Directed Call Pickup on the 6737i IP Phone. The procedure shows the softkey
screens as an example.
1. Click on Operation->Softkeys and XML.
or
Click on Operation->Expansion Module <N>.
Softkeys
2. Select from “Key 1” through “Key 10” on the Top keys.
or
Select from "Key 1" through "Key 20" on the Bottom keys.
3. In the “Type ” field, select Directed Call Pickup.
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4. In the "Label" field, enter a label to apply to this Directed Call Pickup key.
5. In the “Value” field, specify the extension you want to intercept when you press this softkey. For example: 2200.
6. In the "Line" field, select the line for which to apply the Dire cted Call Pickup configuration. Valid values are 1 through 9.
7. (Bottom Softkeys) In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.
Expansion Module Keys
8. Select from “Key 1” through “Key 36” (M670i)
or
Select from “Key 1” through “Key 60” (M675i)
9. In the “Value” field, specify the extension you want to intercept when you press this softkey. For example: 2200.
10. (M675i) In the "Label" field, enter a label to apply to this Directed Call Pickup key.
11. In the "Line" field, select the line for which to apply the Directed Call Pickup configuration. Valid values are:
• global
• 1 through 9
12. Click Save Settings.
Configuring Group Call Pickup (GCP) Key
Aastra Web UI
Use the following procedure to configure Group Call Pickup on the 6737i IP Phone. The procedure shows the softkey
screens as an example.
Note:
A ring group must be configured on the server in order for a GCP key to function.
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1. Click on Operation->Softkeys and XML.
or
Click on Operation->Expansion Module <N>.
Softkeys
2. Select from “Key 1” through “Key 10” on the Top keys.
or
Select from "Key 1" through "Key 20" on the Bottom keys.
3. In the “Type ” field, select Directed Call Pickup.
4. In the "Label" field, enter a label to apply to this Group Call Pickup key.
5. In the “Valu e” field, enter groupcallpickup.
6. In the "Line" field, select the line for which to apply the Group Call Pickup configuration. Valid value are 1 through 9.
7. (Bottom Softkeys) In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.
Expansion Module Keys
8. Select from “Key 1” through “Key 36” (M670i)
or
Select from “Key 1” through “Key 60” (M675i)
9. In the “Valu e” field, specify the extension you want to intercept when you press this softkey. For example: group-
callpickup.
10. (M675i) In the "Label" field, enter a label to apply to this Group Call Pickup key.
11. In the "Line" field, select the line for which to apply the Directed Call Pickup configuration. Valid values are:
• global
• 1 through 9.
12. Click Save Settings.
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Press the Pickup
Key to answer
the call
Select an extension
DCP on line:
Services
Dir
Callers
Icom
- Pickup
1. 2201
2. 2202
3. 2203
- Cancel
Using Directed Call Pickup/Group Call Pickup
Use the following procedure for the DCP/GCP feature on your phone.
IP Phone UI
Note:
Before using the DCP/GCP feature on your phone, you must first configure the DCP or GCP Key. You must identify the
extension(s) or phone number(s) you want to monitor when configuring the key. See the previous procedures to configure a DCP or GCP Key
Using Directed Call Pickup (DCP)
1. When the monitored extension receives a call, press the DCP Key to pick up the call.
If the monitored extension receives multiple incoming calls simultaneously, the phone displays a list of incoming calls.
2. Use the 5 and 2 keys to scroll through the list to select an extension.
3. Press the Pickup Key for the extension you select.
The call is answered.
Using Group Call Pickup (GCP)
1. If any of the monitored group of extensions receives a call, press the GCP Key.
The call is answered.
If the monitored group of extensions receives multiple incoming calls simultaneously, the phone displays a list of
incoming calls.
2. Use the 5 and 2 keys to scroll through the list to select an extension.
3. Press the Pickup Key for the extension you select.
The call is answered.
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Services Key
Top and Bottom key s
are softkeys
XML Key
The 6737i IP phone has a feature you can enable called "XML" (Extensible Markup Language). XML is a markup language
much like HTML. Your System Administrator can create customized XML menu services and load them to your IP phone.
These services include things like weather and traffic reports, contact information, company info, stock quotes, or custom call scripts. You can configure XML using the Aastra Web UI only.
Note:
The XML services must be set up by your System Administrator before you can use the key. Contact your System
Administrator for more information.
On the 6737i IP phone, you can access the XML applications from the IP Phone UI in two ways:
• By pressing Key 1 on the Top softkeys ("Services" key) or any other configured Services key.
• By pressing any configured XML key (setup by your System Administrator)
By default, the Services key is the first key on the top, left keys.
Using the Aastra Web UI, you can configure a key to access XML applications. Under Operations->Softkeys and XML or
Operations->Expansion Module, you can assign a key the type "XML".
You must also specify an XML URI and a Services label using the following XML fields:
• XML Application URI
• XML Application Title
The XML Application URI is the URI loaded by your phone. The phone performs an HTTP GET. Contact your System
Administrator for the applicable XML URI to enter in the "XML Application URI" field.
The XML Application Title is the label that displays beside the XML softkey on your phone. If you use the Services key to
access the XML features, the "XML Application Title" is the label that displays on the Services Menu in the IP Phone UI.
Note:
Contact your System Administrator for the applicable URI to enter in this field.
After the XML application is applied, you can use the IP Phone UI to press the Services key and access the XML services.
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Configuring XML Services
Aastra Web UI
1. Click on Operation->Softkeys and XML.
or
Click on Operation->Expansion Module <N>.
Line Keys and Softkeys
Softkeys
2. Select from “Key 1” through “Key 10” on the Top keys.
or
Select from "Key 1" through "Key 20" on the Bottom keys.
3. In the "Typ e" field, select "Services".
4. In the “Label” field, enter a label for the Services key.
5. (Bottom Softkeys) In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.
6. In the "XML Application URI" field, enter an application URI(s).
Note:
Contact your System Administrator for the appropriate value(s) to enter in the "XML Application URI" field.
7. In the "XML Application Title" field, enter the title of the service. This title appears in the Services Menu after pressing
the Services key. If multiple XML applications are specified in the XML Application URI field, a list of applications
displays after pressing the Services key.
Expansion Module Keys
8. Select from “Key 1” through “Key 36” (M670i)
or
Select from “Key 1” through “Key 60” (M675i)
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9. In the "Type " field, select "Services".
10. (M675i) In the “Label” field, enter a label for the Services key.
11. In the "XML Application URI" field, enter an application URI(s).
Note:
Contact your System Administrator for the appropriate value(s) to enter in the "XML Application URI" field.
12. In the "XML Application Title" field, enter the title of the service. This title appears in the Services Menu after
pressing the Services key. If multiple XML applications are specified in the XML Application URI field, a list of
applications displays after pressing the Services key.
13. Click Save Settings.
Configuring an XML Key
Aastra Web UI
Use the following procedure to configure an XML key on the 6737i IP Phone. The procedure shows the softkey screen as
an example.
1. Click on Operation->Softkeys and XML.
or
Click on Operation->Expansion Module <N>.
Softkeys
2. Select from “Key 1” through “Key 10” on the Top keys.
or
Select from "Key 1" through "Key 20" on the Bottom keys.
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3. In the "Typ e" field, select "XML".
4. In the "Label" field, enter a label to apply to this key.
5. In the "Value " field, enter a URI(s) to apply to this key.
Note:
Contact your System Administrator for the appropriate value(s) to enter in the "Value" field.
6. (Bottom Softkeys) In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.
7. In the "XML Application URI" field, enter the applicable URI(s).
Note:
Contact your System Administrator for the appropriate value(s) to enter in the "XML Application URI" field.
8. In the "XML Application Title " field, enter the title of the service. This title appears on the phone’s LCD a fter pressing
the XML key. If multiple XML applications are specified in the XML Application URI field, a list of applications displays
after pressing the XML key.
Expansion Module Keys
9. Select from “Key 1” through “Key 36” (M670i)
or
Select from “Key 1” through “Key 60” (M675i)
10. In the "Type" field, select "XML".
11. In the "Value " field, enter a URI(s) to apply to this key.
Note:
Contact your System Administrator for the appropriate value(s) to enter in the "Value" field.
12. (M675i) In the "Label" field, enter a label to apply to this key.
13. In the "XML Application URI" field, enter the applicable URI(s).
Note:
Contact your System Administrator for the appropriate value(s) to enter in the "XML Application URI" field.
14. In the "XML Application Title" field, enter the title of the service. This title appears on the phone’s LCD after pressing
the XML key. If multiple XML applications are specified in the XML Application URI field, a list of applications displays
after pressing the XML key.
15. Click Save Settings.
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Services Key
Accessing the XML Service
After an XML application(s) has been saved to your IP phone, and either the Services Menu or a key have been configured to access the XML applications, the customized service is ready for you to use.
IP Phone UI
From the Services Menu
Use the following procedure to access XML applications from the Services Menu. Use the following illustration as a reference.
1. Press the Services key.
2. Use the 5 and 2 to scroll through the items.
3. For menu and directory services, select a service to display the information for that customized service. Message
services display to the screen after pressing the softkey or expansion module key. For user input services, follow the
prompts as appropriate.
4. To exit from the "Services" menu, press the Services key again.
From an XML Key
1. Press the XML key on the 6737i phone. A "Custom Features" screen displays or the title you specified.
2. Use the 5 and 2 to scroll through the customized features.
3. For menu and directory services, select a service to display the information for that customized service. Message
services display to the screen after pressing the softkey. For user input services, follow the prompts as appropriate.
4. To exit from the "Customized Features" screen, press the XML key again.
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Flash Key
You can set a key to generate a flash event when it is pressed on the 6737i. You do this by setting the key to "flash". Th e IP
phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is
not on hold).
Configuring a Flash Key
Aastra Web UI
Use the following procedure to configure a Flash key on the 6737i IP Phone. The procedure shows the softkey screen as an
example.
1. Click on Operation->Softkeys and XML.
or
Click on Operation->Expansion Module <N>.
Softkeys
2. Select from “Key 1” through “Key 10” on the Top keys.
or
Select from "Key 1" through "Key 20" on the Bottom keys.
3. In the "Typ e" field, select "Flash".
4. In the "Label" field, enter a label to display on the phone for the key.
Expansion Module Keys
5. Select from “Key 1” through “Key 36” (M670i)
or
Select from “Key 1” through “Key 60” (M675i)
6. In the "Typ e" field, select "Flash".
7. (M675i) In the "Label" field, enter a label to display on the phone for the key.
8. Click Save Settings.
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Sprecode Key
You can set a key to automatically activate specific services offered by the server by setting a key to "sprecode". Fo r
example, if the sprecode value of *82 is configured, then by pressing the key, *82 automatically activates a service provided by the server. The value you enter for this field is dependent on the services provided by the server. Contact your
System Administrator for information about available services.
Configuring a Sprecode Key
Aastra Web UI
Use the following procedure to configure a Sprecode key on the 6737i IP Phone. The procedure shows the softkey screen
as an example.
1. Click on Operation->Softkeys and XML.
or
Click on Operation->Expansion Module <N>.
Softkeys
2. Select from “Key 1” through “Key 10” on the Top keys.
or
Select from "Key 1" through "Key 20" on the Bottom keys.
3. In the "Type " field, select Sprecode.
4. In the "Label" field, enter a label to display on the IP phone for this key.
5. In the "Valu e" field, enter the appropriate value for accessing specific services from the server.
Note:
For values to enter in this field, contact your System Administrator.
6. (Bottom Softkeys) In the state fields, check (enable) or uncheck (disable) the "Connected" state for this softkey.
Expansion Module Keys
7. Select from “Key 1” through “Key 36” (M670i)
or
Select from “Key 1” through “Key 60” (M675i)
8. In the "Type " field, select Sprecode.
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9. (M675i) In the "Label" field, enter a label to display on the IP phone for this key.
10. In the "Value " field, enter the appropriate value for accessing specific services from the server.
Note:
For values to enter in this field, contact your System Administrator.
11. Click Save Settings.
Park/Pickup Keys
The 6737i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP
phones support the Park/Pickup feature on the Asterisk, BroadWorks, Sylantro, and ININ servers.
The park/pickup feature performs as follows:
• When a call comes in and you pickup the handset, you can press the applicable "Park" key to park the call.
• After the call is parked, you can press the "Pickup" key, followed by the applicable value to pickup the call.
Administrators can configure the park and pickup keys for any line using the configuration files or the Aastra Web UI.
Users can make changes to customize the label of the park/pick up keys using the Web UI.
Configuring Park/Pickup Keys
Aastra Web UI
Use the following procedure to configure park/pickup on the 6737i phone:
1. Click on Operation->Softkeys and XML.
or
Click on Operation->Expansion Module <N>.
Softkeys
2. Select from “Key 1” through “Key 10” on the Top keys.
or
Select from "Key 1" through "Key 20" on the Bottom keys.
3. In the "Typ e" field, select Park
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4. In the "Label" field, enter a label for the park softkey.
Note:
The” Val ue” and “Line” fields are configured by the Administrator.
5. Select from “Key 1” through “Key 10” on the Top keys.
or
Select from "Key 1" through "Key 20" on the Bottom keys.
6. In the "Type " field, select Pickup
7. In the "Label" field, enter a label for the pickup softkey.
8. Click Save Settings.
9. Click on Reset, then click Restart to restart the IP phone and apply the changes.
Expansion Module Keys
10. Select from “Key 1” through “Key 36” (M670i)
or
Select from “Key 1” through “Key 60” (M675i)
11. In the "Type " field, select Park
12. In the "Label" field, enter a label for the park softkey.
Note:
The” Val ue” and “Line” fields are configured by the Administrator.
13. Select from “Key 1” through “Key 10” on the Top keys.
or
Select from "Key 1" through "Key 20" on the Bottom keys.
14. In the "Type " field, select Pickup
15. In the "Label" field, enter a label for the park softkey.
Note:
The” Val ue” and “Line” fields are configured by the Administrator.
16. Click Save Settings.
17. Click on Reset, then click Restart to restart the IP phone and apply the changes.
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Using the Park Call/Pickup Parked Call Feature
Use the following procedure on the IP phone to park a call and pick up a parked call.
Park a Call
1. While on a live call, press the "Park" key.
2. Perform the following for your specific server:
For Asterisk Server
Server announces the extension number where the call has been
parked. Once the call is parked, press the key to com-
plete parking.
For BroadWorks Server
After you hear the greeting from the CallPark server, enter the
extension where you want to park the call.
For Sylantro Server
Enter the extension number where you want to park the call, followed by "#" key.
For ININ Server
Enter the extension number where you want to park the call, followed by "#" key.
Line Keys and Softkeys
If the call is parked successfully, the response is either a greeting voice confirming that the call was parked, or a hang up
occurs. The parked call party hears music on hold.
3. If the call fails, you can pick up the call (using the next procedure) and press the "Park" key again to retry step 2.
Pickup a Parked Call
1. Pick up the handset on the phone.
2. Enter the extension number where the call was parked.
3. Press the "Pickup" key.
If the call pick up is successful, you are connected with the parked call.
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Last Call Return (lcr) Key (Sylantro Servers only)
Using the Aastra Web UI, you can configure the "Last call return" (lcr) function on a key. This feature is for Sylantro servers
only.
How it works
If you configure "lcr" on a key, and a call comes into your phone, after you are finished with the call and hang up, you can
press the key configured for “lcr” and the phone dials the last call you received. When you configure an “lcr” key, the label
“LCR” displays next to that key on the IP phone. When the Sylantro server detects an “lcr” request, it translates this
request and routes the call to the last caller.
Configuring a Last Call Return Key
Aastra Web UI
Use the following procedure to configure a Last Call Return key on the 6737i IP Phone. The procedure shows the softkey
screen as an example.
1. Click on Operation->Softkeys and XML.
or
Click on Operation->Expansion Module <N>.
Softkeys
2. Select from “Key 1” through “Key 10” on the Top keys.
or
Select from "Key 1" through "Key 20" on the Bottom keys.
3. In the "Type " field, select Last Call Return.
4. In the "Line" field, select the line you want to apply to this key.
Valid values are 1 through 9.
5. (Bottom Softkeys) In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.
Expansion Module Keys
6. Select from “Key 1” through “Key 36” (M670i)
or
Select from “Key 1” through “Key 60” (M675i)
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7. In the "Typ e" field, select Last Call Return.
8. In the "Line" field, select the line you want to apply to this key.
Valid values are 1 through 9.
9. Click Save Settings.
Call Forward Key
Using the Aastra Web UI, you can configure the Call Forward (CFWD) function on a softkey or expansion module key. Use
call forwarding when you want a specific account on your phone to be forwarded to another number when your phone is
in the busy state or the no answer state, or both. Pressing the Call Forward key on the phone accesses the Call Forward
Menus. The menus that display are dependant on the Call Forward mode (Account (default), Phone, or Custom) configured for the phone.
For more information about call forwarding and call forwarding modes, see “Call Forward Account-Based Configuration”
on page 148.
Configuring a Call Forward Key
Aastra Web UI
1. Click on Operation->Softkeys and XML.
or
Click on Operation->Expansion Module <N>.
Softkeys
2. Select from “Key 1” through “Key 10” on the Top keys.
or
Select from "Key 1" through "Key 20" on the Bottom keys.
3. In the "Typ e" field, select Call Forward.
4. (Bottom Softkeys) In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.
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Expansion Module Keys
5. Select from “Key 1” through “Key 36” (M670i)
or
Select from “Key 1” through “Key 60” (M675i)
6. In the "Type " field, select Call Forward.
7. Click Save Settings.
BLF/Xfer
The BLF key allows one or more extensions to be monitored, and once there is any state change with those extensions,
the key shows the status of the monitored lines. The Xfer key allows a call to be transferred to other recipients blindly or
consultatively. The BLF/Xfer key combines the BLF and Xfer key's functionality together allowing the user to transfer calls
or use BLF with one key.
Note:
It is recommended that you enable the “Switch UI Focus to Ringing Line” parameter when using the BLF/Xfer feature.
For more information about this parameter, see “Preferred Line and Preferred Line Timeout” on page 172.
BLF/Xfer Key Requirements and Functionality
• BLF/Xfer and BLF
A BLF/Xfer key can be configured for subscribing to an extension and monitor the status of the extension, similar to
the BLF key functionality. Changes of the state of the monitored extension are indicated by a LED / Icon.
• BLF/Xfer and Blind Transfer Calls
When the focused line is in the “Connected” state, pressing the BLF/Xfer key transfers the call to the extension unconditionally, disregarding the status of the monitored extension.
• If transferring a call to an extension fails, a message “Transfer Failed” displays on the phone, and you can reconnect
the call (get the call back) by pressing the line key again.
• BLF/Xfer and Call Forward
When the focused line is in the “Ringing” state, pressing the BLF/Xfer key forwards the call to the extension unconditionally, disregarding the status of the monitored extension.
• BLF/Xfer and Speed Dial
When the focused line and the monitored extension are idle, pressing the BLF/Xfer key causes the phone to go offhook and dial the number of the extension.
93 41-001452-00 Rev 01 – 06.2013
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