Aastra Telecom 6731I User Manual

User Guide

6731i IP Phone6731i IP Phone

41-001270-00

Rev 00

Release 2.4

Callers

Con

f.

Transfer

Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or
unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors
or omissions contained within this documentation. The information contained in this documentation is subject to change without
notice.

Copyright 2008 Aastra Telecom. www.aastratelecom.com

All Rights Reserved.

Software License Agreement

Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal,
worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license
to use Software in object form solely with the Equipment for which the Software was
intended. This Product may integrate programs, licensed to Aastra by third party
Suppliers, for distribution under the terms of this agreement. These programs are
confidential and proprietary, and are protected as such by copyright law as unpublished
works and by international treaties to the fullest extent under the applicable law of the
jurisdiction of the Customer. In addition, these confidential and proprietary programs are
works conforming to the requirements of Section 401 of title 17 of the United States Code.
Customer shall not disclose to any third party such confidential and proprietary programs
and information and shall not export licensed Software to any country except in
accordance with United States Export laws and restrictions.

Customer agrees to not reverse engineer, decompile, disassemble or display Software
furnished in object code form. Customer shall not modify, copy, reproduce, distribute,
transcribe, translate or reduce to electronic medium or machine readable form or
language, derive source code without the express written consent of the Seller and its
Suppliers, or disseminate or otherwise disclose the Software to third parties. All Software
furnished hereunder (whether or not part of firmware), including all copies thereof, are
and shall remain the property of Seller and its Suppliers and are subject to the terms and
conditions of this agreement. All rights reserved.

Software License Agreement

Customer's use of this software shall be deemed to reflect Customer's agreement to abide
by the terms and conditions contained herein. Removal or modification of trademarks,
copyright notices, logos, etc., or the use of Software on any Equipment other than that for
which it is intended, or any other material breach of this Agreement, shall automatically
terminate this license. If this Agreement is terminated for breach, Customer shall
immediately discontinue use and destroy or return to Seller all licensed software and other
confidential or proprietary information of Seller. In no event shall Seller or its suppliers or
licensors be liable for any damages whatsoever (including without limitation, damages for
loss of business profits, business interruption, loss of business information, other
pecuniary loss, or consequential damages) arising out of the use of or inability to use the
software, even if Seller has been advised of the possibility of such damages.

iii

Table of Contents

Software License Agreement ...................................................................................................... iii

Table of Contents ..........................................................................................................................1

About This Guide ..........................................................................................................................1

Documentation ..........................................................................................................................1

Introduction ...................................................................................................................................2

Phone Features ..........................................................................................................................2

Requirements ............................................................................................................................2

Installation and Setup ................................................................................................................3

Getting Started ..............................................................................................................................4

Plugging in and Starting the Phone ...........................................................................................4

Idle Screens ...............................................................................................................................7

Incomplete Configuration .........................................................................................................8

No Service .................................................................................................................................8

IP Phone Keys and Key Descriptions ..........................................................................................9

Key Panel ..................................................................................................................................9

Methods for Customizing Your Phone ......................................................................................12

Phone Options via the IP Phone UI ........................................................................................12

Phone Options via the Aastra Web UI ....................................................................................15

Phone Status ................................................................................................................................19

Phone Status via IP Phone UI .................................................................................................19

Finding Your Phone’s IP Address ..........................................................................................20

Phone Status via the Aastra Web UI .......................................................................................20

Customizing Your Phone ............................................................................................................24

Ring Tones and Tone Sets .......................................................................................................24

Contrast Level .........................................................................................................................27

Live Dialpad ...........................................................................................................................27

Set Audio ................................................................................................................................28

Time and Date .........................................................................................................................29

Language .................................................................................................................................33

User Password .........................................................................................................................41

Resetting a User Password ......................................................................................................42

Restarting Your Phone ............................................................................................................43

Phone Lock .............................................................................................................................44

Defining an Emergency Dial Plan ..........................................................................................45

Table of Contents

v

Table of Contents

Line Keys and Programmable Keys ..........................................................................................47

Multiple Line and Call Appearance Keys ...............................................................................47

Programmable Keys ................................................................................................................48

Line Key .................................................................................................................................50

Creating a Speeddial Key .......................................................................................................51

Editing Speeddial Keys ...........................................................................................................57

Do Not Disturb (DND) Key ....................................................................................................60

Busy Lamp Field (BLF) Key ..................................................................................................61

BLF List Key ..........................................................................................................................63

Flash Key ................................................................................................................................65

Automatic Call Distribution (ACD) Key (for Sylantro Servers) ............................................66

Table of Contents

Directed Call Pickup/Group Call Pickup Keys (for Sylantro Servers) ...................................70

XML Key ................................................................................................................................73

WebApps Key .........................................................................................................................76

Sprecode Key ..........................................................................................................................78

Park/Pickup Keys ....................................................................................................................79

Last Call Return (lcr) Key (for Sylantro Servers) ...................................................................82

Call Forward Key ....................................................................................................................83

BLF/Xfer .................................................................................................................................84

Speeddial/Xfer ........................................................................................................................86

Speeddial/Conf ........................................................................................................................88

Directory Key .........................................................................................................................90

Intercom Key ..........................................................................................................................92

Services Key ...........................................................................................................................94

Phone Lock Key ......................................................................................................................97

Paging Key (Sends the RTP Stream) ......................................................................................99

None Key ..............................................................................................................................101

Deleting a Key .....................................................................................................................102

Making Calls .............................................................................................................................103

Dialing a Number ..................................................................................................................103

Using Handsfree Speakerphone ............................................................................................103

Using a Headset ....................................................................................................................104

Redial ....................................................................................................................................105

Mute ......................................................................................................................................106

vi

Table of Contents

Receiving Calls ..........................................................................................................................107

Answering an Incoming Call ................................................................................................107

Sending an Incoming Call to Voicemail ...............................................................................107

Handling Calls ...........................................................................................................................108

Placing a Call on Hold ..........................................................................................................108

Transferring Calls .................................................................................................................109

Conferencing Calls ...............................................................................................................110

Ending Calls ..........................................................................................................................115

Managing Calls .........................................................................................................................116

Directory List ........................................................................................................................116

Callers List ............................................................................................................................126

Account Configuration (DND and Call Forwarding) ...........................................................131

Missed Calls Indicator ..........................................................................................................151

Voicemail ..............................................................................................................................152

Additional Features ..................................................................................................................153

Star Codes .............................................................................................................................153

WebA pps .. ... .. ... .... ... .. .. ... .. ... .... ... .. ... ... .. ... .. .. ... .. ... .... ... .. .. ... .. ... .... ... .. ... ... .. ... .. .. ... .. ... .... ...........153

Suppress DTMF Playback ....................................................................................................154

Display DTMF Digits ...........................................................................................................155

Enable/Disable Call Waiting .................................................................................................157

Play Call Waiting Tone .........................................................................................................159

Stuttered Dial Ton e ..... .... ... ... .... ... ..... ... ..... ... .. ... ... .... ... ... .... ... ... .... ... ... .... ... ... .... ... ... .... ... ... .....160

XML Beep Support ...............................................................................................................161

Status Scroll Delay ................................................................................................................162

Incoming Call Interrupts Dialing ..........................................................................................163

Switch UI Focus to Ringing Line .........................................................................................165

Preferred Line and Preferred Line Timeout ..........................................................................166

Goodbye Key Cancels Incoming Calls .................................................................................168

UPnP Mapping Lines (for remote phones) ...........................................................................170

Message Waiting Indicator ...................................................................................................171

Incoming Intercom Call Features .........................................................................................172

Using Redial Key for “Last Number Redial” .......................................................................174

Group RTP Paging (receives RTP streams) ..........................................................................175

Use LLDP ELIN ...................................................................................................................177

Table of Contents

vii

Table of Contents

Available Features Enabled by Administrators .....................................................................178

Outgoing Intercom Calls .......................................................................................................178

Missed Call Summary Subscription .....................................................................................178

Customizable Callers List Key .............................................................................................179

Autodial (Hotline and Warmline) .........................................................................................179

Centralized Conferencing .....................................................................................................180

Answer and Ignore Keys for XML Applications ..................................................................180

Playing a WAV File On Your Phone .....................................................................................181

Using the Keypad During Active XML Applications ..........................................................181

Key Redirection ....................................................................................................................182

XML Applications and Off-Hook Interaction ......................................................................183

Table of Contents

XML Override for a Locked Phone ......................................................................................183

RTP Recording and Simultaneous Playing ...........................................................................183

“Hold” Feature Enhancement (for Broadsoft Servers) .........................................................184

Configurable Save and Delete Keys .....................................................................................184

Authentication Support for HTTP/HTTPS Download Methods Used

with Broadsoft Client Management System (CMS) .............................................................184

Troubleshooting Solutions ........................................................................................................186

Limited Warranty .....................................................................................................................191

Appendix A - Time Zone Codes .............................................................................................. A-1

Index ................................................................................................................................... Index-1

viii

About This Guide

This guide explains how to use your new 6731i phone. Not all features listed are available by
default. Contact your System Administrator to find out which features and services are available
on your system. Your System Administrator also has the ability to customize some features on this
phone.

Documentation

• Aastra 6731i SIP IP Phone Installation Guide – Contains installation and set-up instructions,
general features and functions, and basic options list customization. This Installation Guide is
included in the box with your phone.

• Aastra 6731i SIP IP Phone User Guide – Describes the most commonly used features and
functions for an end user. This User Guide can be downloaded from www.aastratelecom.com.

• Aastra SIP IP Phone Administrator Guide –
Contains advanced Administrator information and procedures for setting up the 6731i IP
Phone on a network. This Administrator Guide is intended for the System Administrator and
can be downloaded from www.aastratelecom.com.

Model 6731i IP Phone User Guide 1

About This Guide

Introduction

This 6731i IP telephone has all the features of a regular business phone, allowing you to make
and receive calls, transfer, conference and more. The 6731i IP telephone provides
communications over an IP Network using the SIP IP telephony protocol.

Phone Features

Introduction

• 3-line LCD screen

•8 programmable top keys

•Press-and-hold speeddial key configuration feature

•Supports up to 6 call lines with LEDs

•Full-duplex speakerphone for handsfree calls

•Headset support (modular connector)

•Built-in two-port, 10/100 Ethernet ports - lets you share a connection with your computer

•Inline power support (based on 802.3af standard) which eliminates power adapters

•AC power adapter (optional equipment - not included)

•Enhanced busy lamp fields*

•Set paging*

*Availability of feature dependant on your phone system or service provider.

Requirements

The 6731i IP Phone requires the following environment:

•SIP-based IP PBX system or network installed and running with a SIP account created for

•Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext

•Ethernet/Fast Ethernet LAN (10/100 Mb)

•Category 5/5e straight through cabling

the 6731i IP phone.

Transfer Protocol (HTTP) server, or HyperText Transfer Protocol over Secure Sockets Layer
(SSL) (HTTPS).

2Model 6731i IP Phone User Guide

•Power source

—For Ethernet networks that supply in-line power to the phone (IEEE 802.3af):

—For power, use the Ethernet cable (supplied) to connect from the phone directly to the

network for power. (No 48v AC power adapter required.)

—For Ethernet networks that DO NOT supply power to the phone:

—For power, use the 48V AC Power Adapter (optional equipment - not included) to

connect from the DC power port on the phone to a power source.
or

—(optional) - For power, use a Power over Ethernet (PoE) power injector or a PoE

switch. A PoE power injector is available as an optional accessory from Aastra
Telecom. Contac t your A dministrator for more information.

Installation and Setup

If your System Administrator has not already setup your 6731i phone, please refer to the Aastra
6731i Installation Guide for basic installation and physical setup of the 6731i. For more advanced

administration and configuration information, System Administrators should refer to the

Aastra SIP IP Phone Administrator Guide.

Model 6731i IP Phone User Guide 3

Introduction

Getting Started

Aastra 6731i

Firmware Loaded

LLDP

Initializing

network

Contacting
Redirector

The 6731i must be set up and configured prior to its first use. This section describes phone
behavior and start up screens you may see when the phone is first plugged in, or when it is
restarted.

Plugging in and Starting the Phone

The 6731i automatically begins the start up sequence as soon as it is connected. The phone goes

Getting Started

through this process the first time you plug in your phone and every time you restart your phone.

Note: Some start up screens only appear the first time you connect your phone,

or if your phone has been factory defaulted.

The phone displays the following startup screens.

During the first start up the 6731i phone attempts to contact the Redirection and Configuration
Server (rcs.aastra.com) for current server information. No personal information is transmitted
from the phone during this process.

4Model 6731i IP Phone User Guide

The 6731i phone may also look for configuration servers on your local network (press 3Remote

Remote

Auto Discovery

Skip

Skip

Select

Choose Server

<server name>

Downloading

language packs.....

to enter a remote server address, or 4Skip to continue without checking for servers).

If appropriate servers are found they are listed for you to select from by scrolling down to view the
complete list. (Press 3Skip to continue without selecting a server.).

The 6731i phone then checks settings and looks for new configuration and firmware updates for
the phone from a server. If a new update is found, the phone displays the message “Updating
Configuration”. This may take a few moments while the phone downloads the latest updates

Updating

conguration

.

Note: New updates to your phone can be automatically scheduled from the

server. This is set up on the phone system by your System Administrator and
should be scheduled during non-business hours or slow call periods.

Important! Do not unplug or remove power to the phone while it is checking or
installing firmware and configuration information.

If language packs were loaded to your phone by your System Administrator, the following
screen displays during startup.

Model 6731i IP Phone User Guide 5

Getting Started

When the configuration update is complete, the phone displays the following screens.

Network

DSP

Getting Started

SIP

Done

6Model 6731i IP Phone User Guide

Idle Screens

Idle Screen 1

When the phone has successfully updated the configuration and connected to the network, the
phone displays the Idle State screen:

1

The Idle State screen lists your name (SIP screen name), extension (or phone number), and day,
date, and time. The "1" in the upper corner in the above example indicates the idle screen for the
first line appearance. You can use the left and right arrow keys to scroll through the idle screens for
all six line appearances on the 6731i.

This screen is shown whenever your phone is not in use.

Idle Screen 2

The second display line displays the following temporary messages if the event occurs:

•No Service

•DHCP Failed

•Restarting......

•New IP Obtained

•Network Disconnected/Connected

John Burns

9054550055

Sat Jun 8 2:55pm

Note: Since "Network Disconnected/Connected" displays on two lines, the date

and time does not show if this event displays.

The second line can also display the following status messages, listed in order of display priority:

•Call forward status

•DND On (Do Not Disturb)

•Number of missed calls

Model 6731i IP Phone User Guide 7

Getting Started

When more than one status message displays, the 2 is shown after the message to indicate you

John Burns

CFWD All

Jun 8 2:55pm

1

can use the 2 and 5 navigation keys to scroll through the remaining messages.

Getting Started

Incomplete Configuration

If your phone displays an "Incomplete Config" message without any extension or user name at
the end of the start up sequence instead of an Idle state screen, this indicates the phone
configuration that was downloaded from the configuration server is not complete or correct.
Contact your System Administrator for assistance.

No Service

2

Network Connected

When the phone is not properly connected to the network, or the account has not been
configured by the Network Administrator, the "No Service" or "Network Disconnected" prompt
appears on the display and the telephone status light turns ON. The phone also displays the
default time and date of 12:00am Jan. 1st, 2000. Check that the cables are tightly connected to
the phone and to the wall jack. The phone should automatically detect when the connection is
reconnected and display the "Network Connected" prompt temporarily.

If changes have been made to your phone settings, you may need to restart your phone. For more
information on restarting your phone, see “Restarting Your Phone” on page 43.

For more information about connecting your phone, refer to the Aastra 6731i Installation Guide.
Check with your System Administrator for assistance.

8Model 6731i IP Phone User Guide

IP Phone Keys and Key Descriptions

H

old

Redialedial

GoodbyeGoodbye

The following sections describe the various 6731i phone key functions, and how they help you
make and manage your calls and caller information.

Callers

Conf.

Transfer

Key Panel

IP Phone Keys and Key Descriptions

The following table identifies the keys on the key panel of your 6731i IP phone that you can use
for handling cal

Keys Key Description

old

.s.

Hold key - Places an active call on hold. To retrieve a held call, press the call
appearance button beside the light that is flashing.

Redial key - Redials up to 100 previously dialed numbers. Pressing the Redial key
twice redials the last dialed number.

Goodbye key - Ends an active call. The Goodbye key also exits an open list, such
as the Options List, without saving changes.

Volu me cont rol ke y - Adjusts the volume for the handset, ringer, and handsfree
speaker. For more information, refer to the “Adjusting Volume section” in the Aastra
6731i Installation Guide provided with your phone.

Model 6731i IP Phone User Guide 9

Keys Key Description

Speaeakerer

OptionsOptions

CallersCallers

ConfConf

TransferTransfer

Navigation keys - Pressing the UP and DOWN arrow keys lets you view different
status and text messages on the LCD display (if there is more than 1 line of status/
text messages). These buttons also let you scroll through menu selections, such as
the Options List.

Pressing the LEFT and RIGHT arrow keys lets you view the different line/call
appearances. While in the Options List, these keys allow you to exit or enter the
current option. When you are editing entries on the display, pressing the LEFT arrow
key erases the character on the left; pressing the RIGHT arrow key sets the option.

Speaker key - Transfers the active call to the speaker, allowing handsfree use of the
phone. Switched between headset and speaker depending on audio mode setting.

Options key - Accesses services and options to customize your phone. Your System
Administrator may have already customized some of your settings. Check with your
System Administrator before changing the administrator-only options.

Callers List key - Accesses the last 200 calls received.

Conference key - Begins a conference call with the active call.

IP Phone Keys and Key Descriptions

Tra nsfe r key - Transfers the active call to another number.

Line/Call Appearance keys - Connect you to a line or call. The Aastra 6731i IP

phone supports 2 line keys, each with LED indicator lights. Additional lines (up to 6 in
total) can be added to the programmable keys.

10 Model 6731i IP Phone User Guide

Keys Key Description

1

2

3

4

5

6

7

8

Programmable keys - 8 Top Keys - all 8 keys are programmable.
Keys 5 and 6 are designated as the SAVE and DELETE keys, respectively. These
keys must be made configurable by the System Administrator before they can be
changed.

The following are the default functions for the programmable keys on the 6731i IP
phone:

1 - None
2 - None
3 - None
4 - None
5 - SAVE - Allows you to save numbers

(preconfigured)and/or names to the Directory. Using this key, you enter the number,
name, and line (or speeddial key) to record in the Directory List.

6 - DELETE - Allows you to delete entries
(preconfigured)from the Directory List and Callers List. (Must enter the Directory or
Callers list and select an entry, then press twice to delete entry).

7 - DIRECTORY - Displays up to 200 names
(preconfigured)and phone numbers (stored in alphabetical order)

8 - SERVICES - Accesses enhanced features
(preconfigured)and services through the Services menu.

Note:

1For more information about configuring the SAVE and DELETE keys, see

“Configurable Save and Delete Keys” on page 184.

2For more information about programming keys to perform specific functions, see

“Line Keys and Programmable Keys” on page 47.

IP Phone Keys and Key Descriptions

Model 6731i IP Phone User Guide 11

Methods for Customizing Your Phone

OptionsOptions

Options

There are two ways to customize specific options on your phone:

•Using the Options key on the IP Phone

•Using the Aastra Web UI in an Internet browser window from your PC.

Phone Options via the IP Phone UI

Methods for Customizing Your Phone

Yo u c an cu s to mi ze y ou r p ho ne b y p r es s in g t h e Options key and accessing the IP Phone

Options

UI.

These options allow you to customize the following phone settings.

Option
Number Option

1Call Forward

2Services

3Preferences

1. All

2. Busy

3. NoAns

4. All Off

5. All On

Note: The menus that display for Call
Forward are dependant on the Call Forward
Mode set on the phone. Default is "Account"
mode.

1. WebApps

1. Tones
Ring Tone
To ne Se t

2. Contrast Level

3. Speeddial Edit

4. Live Dialpad

5. Set Audio

Audio Mode
Headset Mic Vol

6. Time and Date
Time Zone
Daylight Savings
Time Format
Date Format
Time Server

Time Server 1
Time Server 2

Time Server 3
Set Time
Set Date

7. Language
Screen Language
Input Language

12 Model 6731i IP Phone User Guide

4Phone Status

5User Password

6Administrator Menu

7Restart Phone

8Phone Lock

1. IP&MAC Addresses

2. LAN Port

3. PC Port

4. Firmware Info

5. Error Messages

(Password Protected)

Note: *The "Administrator Menu" options are Administrator level functions

only, and are not accessible by the user. These options should only be set up and
changed by your System Administrator.

Simplified Options Menu

Yo ur Sy s te m A d mi n is t ra t or ma y co nf ig u re a s im p li fi ed o pt i on s m e nu fo r y ou r ph on e . T he
following table indicates the options that may appear on your phone if the simplified options menu
is applied.

Option
Number Option

1Call Forward

1. All

2. Busy

3. NoAns

4. All Off

5. All On

Note: The menus that display for Call
Forward are dependant on the Call Forward
Mode set on the phone. Default is "Account"
mode.

2Services

1. WebApps

2Preferences

1. Tones

Ring Tone
To ne Se t

2. Contrast Level

3. Live Dialpad

4. Set Audio

Audio Mode
Headset Mic Vol

3Phone Status

1. IP&MAC Addresses

2. LAN Port

3. PC Port

4. Firmware Info

5. Error Messages

4Phone Lock

Methods for Customizing Your Phone

Model 6731i IP Phone User Guide 13

Using the IP Phone UI

Options

OptionsOptions

Goodbye

IP Phone UI

1. Press the Options key on the phone to enter the Options List.

Options

2. Use 2 and 5 to scroll through the list of options, or press the number corresponding to the

Option.

3. Press Enter, the 4 key, or press the digit number of the corresponding option to select an

option.

4. Change a selected option if applicable.

5. Press the Set or Done key to save the change.

6. Press the button, the 3 key, or the button at any time to exit without saving

Goodbye

changes.

Reference

For more information about customizing your phone using the available options from the IP
Phone UI, see the section “Customizing Your Phone” on page 24.

For more information about Administrator options, contact your System Administrator.

Methods for Customizing Your Phone

14 Model 6731i IP Phone User Guide

Phone Options via the Aastra Web UI

In addition to the IP Phone UI options, you can customize additional options on the IP Phone using
the Aastra Web UI. In order to access your phone using the Aastra Web UI, you need to know your
phone’s IP address. To find your phone’s IP address, see “Finding Your Phone’s IP Address” on

page 20.

Using the Aastra Web UI

Aastra Web UI

1. Open your web browser, enter the phone’s IP address or host name into the address field and
press <Enter>.
The following logon screen displays.

Methods for Customizing Your Phone

2. At the prompt, enter your username and password and click

Note: For a user, the default user name is “user” and the password field is left

blank.

Model 6731i IP Phone User Guide 15

The Network Status window displays for the IP phone you are accessing.

Methods for Customizing Your Phone

3. Yo u c an lo go ut o f t h e A as t ra Web U I a t a n y t im e b y cl ic k in g Log Off.

16 Model 6731i IP Phone User Guide

The following categories display in the side menu of the Aastra Web UI: Status, Operation, Basic

•none •park

•line •pickup

• speeddial • Last Call Return (lcr)

•do not disturb (DND)•Call Forward

•Busy Lamp Field
(BLF)

•BLF/Xfer

•BLF List •Speeddial/Xfer

•Auto Call Distribution
(ACD)

•Speeddial/Conf

•Directed Call Pickup •Directory

•Extensible Markup
Language (XML)

•Intercom

•WebApps •Services

•flash •Phone Lock

•sprecode •Paging

Settings.

Headings Descriptions

Status The Status section displays the network status and the MAC address of the IP phone. It

also displays hardware and firmware information about the IP phone, and information about
the SIP account(s) currently configured on the phone. The information in the Network Status
window is read-only.

Operation User Password - Allows you to change user password.

Phone Lock - Allows you to assign an emergency dial plan to the phone, lock the phone to

prevent any changes to the phone and to prevent use of the phone, and reset the user
password.

Keypad Speeddial - Allows you to assign a speeddial number to a specific digit on the
phone’s keypad for speeddialing purposes.

Programmable Keys - There are 8 function keys, all 8 of which you can configure to
perform the functions identified in the following list.

Your Admi nist rato r mu st unl ock t he SAVE and DELETE keys in order for these keys to be
configurable. For more information about the SAVE and DELETE keys, see “Configurable

Save and Delete Keys” on page 184 .

Methods for Customizing Your Phone

Model 6731i IP Phone User Guide 17

Directory - Allows you to copy the Callers List and Directory List from your IP phone to your
PC.

Reset - Allows you to restart the IP phone when required.

Headings Descriptions

Basic
Settings

Preferences - Allows you to enable/disable the following:

•Suppress DTMF Playback

•Display DTMF Digits

•Call Waiting

•Play Call Waiting Tone

•Stuttered Dial Tone

•XML Beep Support

•Status Scroll Delay (seconds)

•Incoming Call Interrupts Dialing

•Switch UI Focus to Ringing Line

•Preferred Line

•Preferred Line Timeout (seconds)

•Goodbye Key Cancels Incoming Call

•UPnP Mapping Lines

•Message Waiting Indicator Line

•DND Key Mode

•Call Forward Key Mode

•Use LLDP ELIN

This category also allows you to configure:

•incoming Intercom call settings

•group paging RTP settings

•ring tones (global and per-line basis)

•ring tone sets

•time and date settings

•Webpage language and input language

Methods for Customizing Your Phone

Account Configuration - Allows you to configure “do not disturb” (DND) and “call

forwarding” (CFWD) by account. You can have multiple accounts on the 6731i.

18 Model 6731i IP Phone User Guide

Phone Status

Options

Yo u c an vi e w th e st a tu s o f y o ur ph on e us i ng th e I P P h on e UI o r t he Aa s tr a We b UI .

Phone Status via IP Phone UI

The "Phone Status" option on the IP phone displays the status of your phone to the LCD display.

This option allows you to view your phone’s:

•Network status including your phone’s IP and MAC address

•Local Area Network (LAN) port

•PC port

•Firmware version

•Error messages from the last reboot or startup

Use the following procedure to view the status of your phone using the IP Phone UI.

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select Phone Status.

3. Select the option you want to view:

•IP&MAC Address

•LAN Port

•PC Port

•Firmware Info

•Error Messages

The option you select displays to the LCD. Use the 2 and 5 keys to scroll the through the
LCD display.

Options

Phone Status

Model 6731i IP Phone User Guide 19

Finding Your Phone’s IP Address

OptionsOptions

IP Address:

10.40.50.112
=Exit

=Next

If you want to access your phone’s options using an Internet browser, you need to enter the IP
address of the phone in the browser to open the Aastra Web UI. Use the following procedure to
find your phone’s IP address.

IP Phone UI

1. Press the button on the phone to enter the Option List.

Phone Status

2. Select Phone Status and press the 4 key.

3. Select "IP&MAC Addresses" and press the 4 key.

The IP address of your 6731i IP phone displays in the "IP Address" field.

Phone Status via the Aastra Web UI

4 Phone Status

=Next

1 IP&MAC Addresses

=Next

=Enter

=Enter

Use the following procedure to view the phone status via the Aastra Web UI.

Aastra Web UI

1. Open your web browser, enter the phone’s IP address or host name into the address field and
press <Enter>.

2. In the Username/Password window, enter your username and password and click .

Note: For a user, the default user name is “user” and the password field is left

blank.

20 Model 6731i IP Phone User Guide

The Network Status window displays for the IP phone you are accessing.

This Network Status window is view only. It displays the Network Status of your phone which
includes the following:

•Link State, Negotiation, Speed, and Duplex setting for the LAN and PC ports

•MAC Address

•Hardware Information

•Firmware Information

•SIP Account status

Phone Status

Model 6731i IP Phone User Guide 21

Phone Status

SIP Account Status

SIP Account Status

The IP Phones show the SIP registration status on the IP Phone’s Network Status screen in the
Aastra Web UI.

The following is an illustration of the Network Status screen in the Aastra Web UI with SIP
status displayed.

22 Model 6731i IP Phone User Guide

The following table describes the status conditions that can display for the account.

Status Condition Desription

Registered Displays this status on accounts that HAVE been registered with the SIP proxy server.

Example:

Backup
Registrar

Line SIP Account Status Used?

1 [e-mail]:5060 Registered Yes

where
Account Number is “1”
SIP Account is “[e-mail]” on port “5060”
Status is “Registered”
Backup registrar is used (“Yes”)

SIP Error Number Displays on accounts when registration fails with the SIP proxy server.

Example:

Backup
Registrar

Line SIP Account Status Used?

4 [e-mail]:5060 401 No

where
Account Number is “4”
SIP Account is “[e-mail]” on port “5060”
Status is “401” - Unregistered if SIP registration fails.
Backup registrar is used (“No”)

Model 6731i IP Phone User Guide 23

Phone Status

Customizing Your Phone

The following paragraphs describe the options available from either the IP Phone UI, the Aastra
Web UI , o r bot h, a nd pr ovi de p roc ed ur es app li ca bl e t o the o pti on .

Ring Tones and Tone Sets

Yo u c an co n fi g ur e r i ng t on es a n d r ing tone sets on the IP phone.

Ring Tones

There are several distinct ring tones a user can select from to set on the IP phones. You can
enable/disable these ring tones on a global or per-line basis.

The following table identifies the valid settings and default values for each type of configuration
method.

Customizing Your Phone

Ring Tones Table

Configuration Method Valid Values Default Value

IP Phone UI Global

To ne 1
To ne 2
To ne 3
To ne 4
To ne 5
Silent

Aastra Web UI Global:

To ne 1
To ne 2
To ne 3
To ne 4
To ne 5
Silent

Lines 1 to 6 Per-Line Setting:

Global
To ne 1
To ne 2
To ne 3
To ne 4
To ne 5
Silent

Global Setting:
To ne 1

Global Setting:
To ne 1

Per-Line Setting:
Global

24 Model 6731i IP Phone User Guide

Ring Tone Sets

Options

In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phone. Ring
tone sets consist of tones customized for a specific country. The ring tone sets you can configure
on the IP phones are:

•United States (US) (Default - also used in Canada)

•Mexico

•United Kingdom (UK)

•Italy

•Germany

•France

•Europe (generic tones)

•Australia

When you configure the country's tone set, the country-specific tone is heard on the phone for the
following:

•dial tone

•secondary dial tone

•ring tone

•busy tone

•congestion tones

•call waiting tone

•ring cadence pattern

Yo u c on fi gu re gl o ba l r i ng t on es a n d t on e se ts using the Aastra Web UI and the IP Phone UI.

Configuring Ring Tones and Tone Sets

IP Phone UI

Use the following procedures to configure ring tones and tone sets on the IP phone.

Global configuration only

1. Press on the phone to enter the Options List.

Options

2. Select Preferences.

Customizing Your Phone

3. Select To ne s.

4. Select Ring Tone.

5. Select the type of ring tone (To ne 1 through Ton e 5, or Silent).

Model 6731i IP Phone User Guide 25

Customizing Your Phone

6. Select Set and then press 2.

7. Select To ne S et .

8. Select the country for which you want to apply the tone set. Valid values are
Australia, Europe, France, Germany, Italy, UK, Mexico, and US. Default is US.

9. Press 4.

The ring tone and tone set you select is immediately applied to the IP phone.

Aastra Web UI

1. Click on Basic Settings->Preferences->Ring Tones.

For global configuration:

2. In the "Ring Tones" section, select a country from the "To ne S et " field.
Va li d v a lu e s a r e Australia, Europe, France, Germany, Italy, UK, Mexico, and US.
Default is US.

3. Select a value from the "Global Ring Tone" field

Note: *See the Ring Tones Table on page 24 for valid values.

For per-line configuration:

4. In the "Ring Tone" section, select a line for which you want to set ring tone.

5. Select a value from the "LineN" field

Note: See the Ring Tones Table on page 24 for valid values.

6. Click to save your changes.

.

.

26 Model 6731i IP Phone User Guide

Contrast Level

Options

Speaeakerer

Options

The "Contrast Level" option on the IP phone allows you to set the amount of light that illuminates
the LCD display. Use this option to set the preference of contrast level.

Yo u c an se t th e co n tr as t le v el us i ng th e I P Ph on e U I o nl y.

Setting Contrast Level

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Contrast Level.

4. Use the 3 and 4

5. Press Set to save your selection.

Live Dialpad*

The "Live Dialpad" option on the IP phone turns the Live Dial Pad mode ON or OFF. With live
dial pad ON, the 6731i IP phone automatically dials out and turns ON Handsfree mode as soon as
a dial pad key or programmable key is pressed. With live dial pad OFF, if you dial a number while
the phone is on-hook, lifting the receiver or pressing the initiates a call to that number.

*Availability of feature dependant on your phone system or service provider.

Yo u c an en a bl e /d i sa bl e th e l iv e d i al p ad us in g th e I P P h on e U I o n ly.

Enabling/Disabling Live Dialpad

Options

navigation buttons to increase or decrease the intensity of contrast lighting

on the LCD.

Customizing Your Phone

IP Phone UI

1. Press on the phone to enter the Options List.

Options

2. Select Preferences.

3. Select Live Dialpad.

4. Use the Change key to turn the live dialpad ON or OFF.

5. Press Done to save your selection.

Model 6731i IP Phone User Guide 27

Set Audio

Speaeakerer

Speaeakerer

Speaeakerer

Options

Customizing Your Phone

The "Set Audio" option on the IP Phone allows you to set the audio mode for your IP phone. It
also allows you to set the volume level of the headset microphone.

Yo u c an se t A u di o o n y ou r IP p h on e u si ng t h e IP Ph o ne UI on l y.

Audio Mode

The 6731i allows you to use a handset, a headset connected through the handset port, or
handsfree mode to handle incoming and outgoing calls. The audio mode option provides
different combinations of these three methods to provide maximum flexibility in handling calls.
There are four audio mode options you can set:

Audio Mode Option Description
Speaker This is the default setting. Calls can be made or received using the handset

or handsfree speakerphone. In handset audio mode, pressing the
button on the phone switches to handsfree speakerphone. In Speaker audio
mode, lift the handset to switch to the handset.

Headset Choose this setting if you want to make or receive all calls using a handset,

or headset connected through the handset port.

Speaker/Headset Incoming calls are sent to the handsfree speakerphone first when the

button is pressed. By pressing the button again, you can switch
back and forth between the handsfree speakerphone and the headset. At
anytime, lifting the handset switches back to the handset from either the
handsfree speakerphone or the headset.

Headset/Speaker Incoming calls are sent to the headset first when the button is

pressed. By pressing the button again, you can switch back and forth
between the headset and the handsfree speakerphone. At anytime, lifting
the handset switches back to the handset from either the headset or the
handsfree speakerphone.

Headset Mic Volume

The "Headset Mic Volume" option allows you to set the volume level for the headset
microphone.

Setting Audio Mode and Headset Mic Volume

IP Phone UI

1. Press on the phone to enter the Options List.

Options

2. Select Preferences.

3. Select Set Audio.

4. Select Audio Mode.

28 Model 6731i IP Phone User Guide

5. Select the audio mode you want to use on your phone. Valid values are:

OptionsOptions

6. Press Done to save your selection.

7. Select Headset Mic Volume.

8. Select the Low, Medium, or High volume level.

9. Press Done to save your selection.

Time and Date

On the IP phones, you can configure the following:

•Time and date

• Time and date format

•Time zone

•Daylight savings time

•Time Servers

Speaker
Headset
Speaker/Headset
Headset/Speaker

Note: Only the Time and Date Formats and Time Servers can be set using the

Aastra Web UI.

Configuring Time and Date

Use the following procedures to configure the time and date settings on the IP phone.

IP Phone UI

Set Time and Time Format

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Time and Date.

4. Select Set Time.

5. Using the keys on the keypad, enter a time to set on the IP phone. Use the

3 and 4 navigation keys to move backward or forward when entering the time. Use the "*"
key to set either AM or PM.

6. Press Set to save the time setting.

Customizing Your Phone

7. Select Time Format.

Model 6731i IP Phone User Guide 29

8. Using the "Change" key, set the Time Format to either a 12 hour format or a 24 hour format.
Va li d v a lu e s a r e 12h and 24h. Default is 12h.

9. Press Set to save the Time Format you selected.

Set Date and Date Format

1. Select Preferences.

2. Select Time and Date.

3. Select Set Date.

4. Using the keys on the keypad, enter a date to set on the IP phone. Use the

3 and 4 navigation keys to move backward or forward when entering the date.

5. Press Set to save the date setting.

6. Select Date Format.

7. Select a date format from the list of options. Default is Sun Jan 2. Valid values are:

•Sun Jan 2 (Default)

•2-Jan-00

Customizing Your Phone

•2000 01 02

•02/01/2000

•02/01/00

•02-01-00

•01/.02/00

•Jan 2

•2 Jan 2000

•Sun 2 Jan

•2 Jan

•02.01.2000

8. Press Set to save the Date Format setting.

Set Time Zone

1. Select Preferences.

2. Select Time and Date.

3. Select Time Zone.

4. Press * to display a list of Time Zone options.

A list of Time Zones display for different areas of the world.

5. Select a Time Zone that applies to your area.
The default Time Zone is US-Eastern.

Note: For a list of the Time Zones values available on the IP Phone, see

‘Appendix A - Time Zone Codes.”.

30 Model 6731i IP Phone User Guide

6. Press Set to save the Time Zone setting.

Set Daylight Savings Time

1. Select Preferences.

2. Select Time and Date.

3. Select Daylight Savings.

4. Select a Daylight Savings time from the list of options.

Va li d v a lu e s a r e:

•OFF

•30 min summertime

•1 h summertime

• Automatic (Default)

Note: The default for Daylight Savings is Automatic.

5. Press Set to save the Daylight Savings setting.

Set Time Servers

With a valid time server enabled your IP phone will synchronize the time displayed with the
specified configuration server. The phone will use the time from Time Server 1 unless it is not
configured or unavailable, in which case it will move on to Time Server 2, and if neccessary Time
Server 3.

1. Select Preferences.

2. Select Time and Date.

3. Select Time Server.

4. Select from Time Server 1, Time Server 2, or Time Server 3.

5. Enter an IP address or domain name for the time server.

Note: The default for Time Servers is Enabled. The Time Servers can be

Enabled or Diabled only from the Aastra Web UI.

6. Press Set to save the time server setting.

Customizing Your Phone

Model 6731i IP Phone User Guide 31

Aastra Web UI

1. Click on Basic Settings->Preferences->Time and Date Setting.

2. In the “Time Format” field, select the time format you want to use on your phone. Valid

values are:

Customizing Your Phone

• 12h (12 hour format) (default)

• 24h (24 hour format)

Note: The time and time format you configure display on the phone’s idle

screen.

3. In the “Date Format” field, select the date format you want to use on your phone. Default is
WWW MMM DD. Valid values are:

•WWW MMM DD (default)

•DD-MMM-YY

•YYYY-MM-DD

• DD/MM/YYYY

•DD/MM/YY

• DD-MM-YY

•MM/DD/YY

•MMM DD

•DD MMM YYYY

•WWW DD MMM

•DD MMM

•DD.MM.YYYY

Note: The date and date format you configure display on the phone’s idle screen.

4. In the “NTP Time Servers” field, enable by checking the checkbox or disable by
unchecking the box (default is enabled).

32 Model 6731i IP Phone User Guide

Language

OptionsOptions

5. In the “Time Server 1”, “Time Server 2”, and “Time Server 3” fields, enter IP addresses or
qualified domain names for the primary, secondary, and tertiary time servers.

Note: Time Servers can only be entered if NTP Time Servers is enabled.

6. Click to save your changes.

The IP phones support several different languages. You can have the IP Phone UI and the Aastra
Web UI di sp lay i n a s pe cif ic la ng ua ge as r equ ir ed . When you set the language to use, all of the
display screens (menus, services, options, configuration parameters, etc.) display in that language.
The IP phones support the following languages:

•English (default)

•French (European and Canadian)

•Spanish (European and Mexican)

•German

•Italian

Yo u ca n al s o co nf ig u re th e l an gu ag e to use when inputting values in the Aastra Web UI and the IP
Phone UI.

Specifying the Language to Use

Once the language pack(s) are available on your phone from your System Administrator, you can
specify which language to use on the phone and/or the Aastra Web UI.

Note: All languages may not be available for selection. The available languages

are dependant on the language packs currently loaded to the IP phone.

IP Phone UI

Use the following procedure to specify which language to use for the IP Phone UI.

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Language.

4. Select Screen Language.

The language setting displays a check mark indicating this is the current language on the IP
Phone.

Customizing Your Phone

Model 6731i IP Phone User Guide 33

Customizing Your Phone

5. Using the 2 and 5 keys, scroll through the languages. Valid values are:

• English (default)

• Français (French)

• Español (Spanish)

• Deutsch (German)

• Italiano (Italian)

Note: All languages may not be available for selection. The available languages

are dependant on the language packs currently loaded to the IP phone. English is
the default language and cannot be changed or removed. For more information
about loading language packs, see your System Administrator.

6. Press Set to set the language on the phone.
The change is dynamic. When you exit the Options Menu, the phone displays all menu items
in the language you selected.

34 Model 6731i IP Phone User Guide

Aastra Web UI

Note: You must have the language pack(s) already loaded to your phone in order

to use them. For more information about loading language packs, see your
System Administrator.

1. Click on Basic Settings->Preferences->Language Settings.

2. In the “Webpage Lan guage” field, select a language to apply to the Aastra Web UI. The IP

phone supports the following languages:

• English (default)

• Français (French)

• Español (Spanish)

• Deutsch (German)

• Italiano (Italian)

Note: All languages may not be available for selection. The available languages

are dependant on the language packs currently loaded to the IP phone by your
System Administrator. English is the default language and cannot be changed or
removed.

3. Click to save your settings. The change is dynamic. The Aastra Web UI displays all
screens in the language you selected.

Customizing Your Phone

Model 6731i IP Phone User Guide 35

English

Customizing Your Phone

Language Input

The 6731i supports text and character inputs in various languages (English, German, French,
Spanish, and Italian). Inputting textual or character information into the IP Phone UI can be done
using the keypad on the phone. You enable the Language Input feature using the Aastra Web UI
or the IP Phone UI. You can then use text and characters in a specific language when performing
inputs on the phone.

The following tables identify the language characters that you can use to enter text and
characters on the 6731i.

Keypad Input Alphabet Tables

Key Uppercase Characters Lowercase Characters

0 0 0
1 1.:;=_,-'&() 1.:;=_,-'&()
2 ABC2 abc2
3 DEF3 def3
4 GHI4 ghi4
5 JKL5 jkl5
6 MNO6 mno6
7 PQRS7 pqrs7
8 TUV8 tuv8
9 WXYZ9 wxyz9
* * <SPACE> * <SPACE>
# #/\@ #/\@

French

Key Uppercase Characters Lowercase Characters

0 0 0
1 1.:;=_,-'&() 1.:;=_,-'&()
2 ABC2АВЗБЕЖ abc2авзбеж
3 DEF3ÉÈÊË def3éèêë
4 GHI4ÎÏ ghi4îï
5 JKL5 jkl5
6 MNO6СУТФЦ mno6сутфц
7 PQRS7 pqrs7
8 TUV8ÚÙÛÜ tuv8úùûü
9 WXYZ9 wxyz9
* * <SPACE> * <SPACE>
# #/\@ #/\@

36 Model 6731i IP Phone User Guide

Spanish

German

Key Uppercase Characters Lowercase Characters

0 0 0
1 1.:;=_,-'&() 1.:;=_,-'&()
2 ABC2ÁÀÇ abc2áàç
3 DEF3ÉÈ def3éè
4 GHI4ÏÍ ghi4ïí
5 JKL5 jkl5
6 MNO6ÑÓÒ mno6ñóò
7 PQRS7 pqrs7
8 TUV8ÚÜ tuv8úü
9 WXYZ9 wxyz9
* * <SPACE> * <SPACE>
# #/\@ #/\@

Key Uppercase Characters Lowercase Characters

0 0 0
1 1.:;=_,-'&() 1.:;=_,-'&()
2 ABC2ÄÀ abc2äà
3 DEF3É def3é
4 GHI4 ghi4
5 JKL5 jkl5
6 MNO6Ö mno6ö
7 PQRS7ß pqrs7ß
8 TUV8Ü tuv8ü
9 WXYZ9 wxyz9
* * <SPACE> * <SPACE>
# #/\@ #/\@

Customizing Your Phone

Model 6731i IP Phone User Guide 37

Italian

Language Option Input Language Option

Select an Input

7. Language

= Next

= Enter

2. Input Language

= Next

= Enter

Input Language

= Next

= Set

English

!

Language

OptionsOptions

Customizing Your Phone

Key Uppercase Characters Lowercase Characters

0 0 0
1 1.:;=_,-'&() 1.:;=_,-'&()
2 ABC2ÀCÇ abc2àcç
3 DEF3ÉÈË def3éèë
4 GHI4 ghi4
5 JKL5 jkl5
6 MNO6ÓÒ mno6óò
7 PQRS7 pqrs7
8 TUV8Ù tuv8ù
9 WXYZ9 wxyz9
* * <SPACE> * <SPACE>
# #/\@ #/\@

Configuring Language Input Using the IP Phone UI

Yo u c an co n fi g ur e t h e la ng ua ge yo u u se for inputting on the phone by setting the Input
Language option. The default input language setting is English. You can change this setting

using the IP Phone UI or the Aastra Web UI.

Example

IP Phone UI

Use the following procedure to change the input language using the IP Phone UI.

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Language.

4. Select Input Language.

Select the language you want to use when inputting text and characters into the IP Phone UI.
Va li d v a lu e s a r e:

• English (default)

• Français (French)

• Español (Spanish)

• Deutsch (German)

• Italiano (Italian)

38 Model 6731i IP Phone User Guide

Note: Available input languages are dependent on the configuration enabled by

your System Administrator.

5. Press Set when you have selected an input language.

Aastra Web UI

Use the following procedure to set the input language using the Aastra Web UI.

1. Click on Basic Settings-> Preferences->Language Settings.

2. Select a language from the "Input Language" field. Setting this field allows you to specify

the language to use when entering text and characters in the Aastra Web UI and IP Phone UI.
Va li d v a lu e s a r e:

• English (default)

• Français (French)

• Español (Spanish)

• Deutsch (German)

• Italiano (Italian)

Note: All languages may not be available for selection. The available input

languages are dependant on the configuration enabled by your System
Administrator.

3. Click to save your settings. The change is dynamic. The Aastra Web UI and IP Phone
UI allow you to enter text and characters in the language you selected.

Customizing Your Phone

Model 6731i IP Phone User Guide 39

Customizing Your Phone

Latin 2 Character Set

The 6731i includes support for ISO 8859-2 (Latin2) of multi-national languages when
displaying and inputing in the IP Phone UI and the Aastra Web UI.

UTF-8 is also compatible with XML encoding on the IP Phones.

The following table illustrates the Latin 2 character set used on the 6731i IP Phone.

40 Model 6731i IP Phone User Guide

User Password

Options

This category allows you to change the user password for your phone. Changing your password
ensures that only you can alter your phone settings, and helps keep your system secure. You can
change your user password using the IP Phone UI or the Aastra Web UI.

Setting a User Password

If you change the password Then you need to:

using the IP Phone UI, use that new password to log into

the Aastra Web UI.

using the Aastra Web UI, use that new password when

changing the user password via the
IP Phone UI.

Note: Valid values when creating or changing a password are 0 to 4294967295

(integers only; symbols and alpha characters are not allowed). Default password
is an empty string "" (field is blank).

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select User Password and press Enter

Options

.

3. At the "Current Password" prompt, enter the current user password and press Enter.

4. At the "New Password" prompt, enter the new user password and press Enter.

5. At the "Enter Again" prompt, re-enter the new user password and press Enter.

A message, "Password Changed" displays on the screen.

Aastra Web UI

1. Click on Operation->User Password.

2. In the "Current Password" field, enter the current user password.

Customizing Your Phone

Note: By default, the user name is “user” (all lowercase) and the password field

is left blank.

Model 6731i IP Phone User Guide 41

3. In the "New Password" field, enter the new user password.

4. In the "Password Confirm" field, enter the new user password again.

5. Click to save your changes.

Resetting a User Password

If you forget your password, you can reset it and enter a new password. The reset user password
feature resets the password to the factory default which is blank (no password).

Yo u c an re se t a u se r p a ss w or d u si ng t h e A as t ra Web U I o n ly.

Note: Valid values when creating or changing a password are 0 to 4294967295

(integers only; symbols and alpha characters are not allowed). Default password
is an empty string "" (field is blank).

Reset a User Password

Use the following procedure to reset a user password.

Customizing Your Phone

Aastra Web UI

1. Click on Operation->Phone Lock.

2. In the "Reset User Password" field, click .

The following screen displays.

3. In the "Current Password" field, leave this blank.

4. In the "New Password" field, enter a new password.

5. In the "Password Confirm" field, re-enter your new user password.

6. Click to save your settings.

42 Model 6731i IP Phone User Guide

Restarting Your Phone

OptionsOptions

Yo u m ay wa n t to r es ta r t y ou r p h on e to c he c k f or u pd at e s f or yo u r p ho ne o n t he se r ve r. You m ay
occasionally need to restart your phone to set changes or updates to your phone or network
settings. You may also need to restart your phone if you have been asked to do so by your System
Administrator, or should you experience any unexpected behavior.

IP Phone UI

1. Press the button on the phone to enter the Options List.

2. Select Restart Phone.

3. Press # to confirm the restart of the phone. If you do not wish to restart your phone, press the

3 key to cancel.

Note: Your phone is out of service temporarily during the restart and

downloading process.

Aastra Web UI

1. Click on Operation->Reset.

2. Click

.

3. Click OK at the confirmation prompt.

Customizing Your Phone

Model 6731i IP Phone User Guide 43

Phone Lock

OptionsOptions

Customizing Your Phone

Yo u c an lo c k y ou r p h on e t o pr ev e nt th e p h on e f r om being used or configured. You can lock the
phone using any of the following:

•At the path Options->Phone Lock on the IP Phone UI.

•At the path Operations->Phone Lock on the Aastra Web UI.

•At a configured key on the phone. For more information about configuring a Lock/Unlock
key on your phone, see “Phone Lock Key” on page 97.

In the Aastra Web UI, the Operation->Phone Lock path also allows you to perform the
following:

•Reset a user password. Clicking on the “Reset” button in the “Reset User Password” field
displays a screen that allows you to enter and save a new user password.

•Set an emergency dial plan. An emergency dial plan can be 911, 999, 112, 110 or all of the
above. The default emergency dial plan is 911|999|112|110.

The following procedures describe locking the phone, setting an emergency dial plan, and
resetting the user password.

Locking/Unlocking a Phone

Use the following procedures to lock an IP phone and prevent it from being used or configured.

IP Phone UI

Lock the Phone

1. Press on the phone to enter the Options List.

2. Select Phone Lock and press Enter.

3. At the "Lock the phone?" prompt, press Lock.

The message "Phone is locked" displays.
Unlock the Phone

1. Press on the phone to enter the Options List.

2. At the prompt, "Password:", enter your user password and press Enter.

The phone unlocks.

44 Model 6731i IP Phone User Guide

Aastra Web UI

1. Click on Operation->Phone Lock.

Lock the Phone

2. In the "Lock the Phone?" field, click .
The phone locks dynamically and displays the following message:
"Phone is locked".

Unlock the Phone

3. Click on Operation->Phone Lock.

4. In the "Unlock the Phone?" field, click .

The phone unlocks dynamically and displays the following message:
"Phone is unlocked".

Customizing Your Phone

Defining an Emergency Dial Plan

Public telephone networks in countries around the world have a single emergency telephone
number (emergency services number), that allows a caller to contact local emergency services for
assistance when required. The emergency telephone number may differ from country to country. It
is typically a three-digit number so that it can be easily remembered and dialed quickly. Some
countries have a different emergency number for each of the different emergency services.

Yo u c an sp e ci f y t he di gi ts t o d ia l o n t h e IP phone for contacting emergency services. Once you
specify the emergency number(s) on the phone, you can dial those numbers directly on the dial pad
when required and the phone automatically dials to those emergency services.

Note: Contact your local phone service provider for available emergency

numbers in your area.

Model 6731i IP Phone User Guide 45

Customizing Your Phone

The following table describes the default emergency numbers on the IP phones.

Emergency
Number Description

911 A United States emergency number
999 A United Kingdom emergency number
112 An international emergency telephone n umber for GSM mobile phone

networks.
In all European Union countries it is also the emergency telephone number
for both mobile and fixed-line telephones.

110 A p olice and/or fire emergency number in Asia, Europe, Middle East , and

South America.

Yo u c an se t th e em e rg en cy di a l p la n u s in g t he A as t ra Web U I .

Define an Emergency Dial Plan

Use the following procedure to specify the numbers to use on your phone for dialing emergency
services in your area.

Aastra Web UI

1. Click on Operation->Phone Lock.

2. In the "Emergency Dial Plan" field, enter the 3-digit number used in your local area to

contact emergency services. For multiple numbers, enter a “|” between each emergency
number. For example:

911|110

Default for this field is 911|999|112|110.

3. Click to save the emergency dial plan to your phone.

Reference

For more advanced options you can set on your phone, see “Additional Features” on page 153.

46 Model 6731i IP Phone User Guide

Line Keys and Programmable Keys

Callers

Conf.

Transfer

Programmable Keys

Multiple Line/
Call Appearance
Keys

This section describes the Multiple Line/Call Appearance Keys (L1 and L2) and the customizable
programmable keys located at the top on the phone.

Multiple Line and Call Appearance Keys

Line Keys and Programmable Keys

The 6731i has 2 hard line/call appearance keys each with a corresponding status light. Up to 4
more lines (for a total of 6 line/call appearance keys) can be set using the programmable keys at
the top of the phone. Each programmable key also has a corresponding status light.

These line/call appearance buttons and lights can represent physical lines, calls for your extension
or calls from a group that your extension is part of. By pressing a line/call appearance button, you
connect to the line or a call it represents. The line/call appearance light indicates the status of that
line or call. When the phone is taken off-hook, the phone automatically selects a line for you.

Line/Call Appearance
Light Behavior

Off Idle line or no call

Light flashes quickly Ringing
Light is solid Connected
Light flashes slowly Hold

When you have more than one call, you can use the left and right navigation buttons (3 and 4) to

Line/Call
Appearance Status

activity

scroll left and right to the different call information. Icons 3 and 4 appear if there is call
information either left, right or both sides of the current information you are viewing.

Model 6731i IP Phone User Guide 47

The display shows which line the call information is referring to (L1, L2, L3, etc.), the Caller ID

Save Key

Delete Key

Programmable Keys

Directory

Services

Programmable
Keys after Admin Reconfigures

information (name and number, if available), the call status (Connected, Ring, Hold, etc.) and
the timer specific to that call.

Programmable Keys

There are eight function keys on the 6731i phone, all 8 of which are programmable, located on
both sides of the paper label.

Note: The SAVE and DELETE keys are programmable ONLY after an

Administrator has reconfigured these keys. For more information about the SAVE
and DELETE keys, see “Configurable Save and Delete Keys” on page 184.

Line Keys and Programmable Keys

Yo u c an us e th e A as t ra Web U I o n ly, t o c on f ig ure key functions. The following table lists the
functions you can set on the programmable keys and provides a description for each function.

Key Function Description

None Indicates no setting for the key.
Line Indicates the key is configured for line use.
Speeddial Indicates the key is configured for speeddial use. You can also configure a prefix

for a speeddial number.

Do Not Disturb Indicates the key is configured for "do not disturb" on the phone.

Busy Lamp Field
(BLF)

BLF List Indicates the key is configured for BLF list use. User can dial out on a BLF List

Auto Call
Distribution (ACD)

Directed Call Pickup
(DCP)/

Group Call Pickup
(GCP)

XML Indicates the key is configured to accept an XML application for accessing

Indicates the key is configured for Busy Lamp Field (BLF) use. User can dial out
on a BLF configured key.

configured key.
(For Sylantro Servers)

Indicates the key is configured to allow the Sylantro server to distribute calls
from a queue to registered IP phone users (agents).

(For Sylantro Servers)
Indicates the key is configured to allow you to intercept - or pickup - a call on a
monitored extension(s).

customized XML services. You can also specify an XML key URL for this option.

48 Model 6731i IP Phone User Guide

Key Function Description

WebApps Indicates the key is pre-programmed to access an Aastra XML-based

application called, “xml.myaastra.com“. You can access WebApps from the
location Options->Services, or from a configured programmable key. By
default, WebApps displays on the Services menu of your IP Phone.

Flash Indicates the key is set to generate a flash event when it is pressed on the 6731i.

The IP phone generates flash events only when a call is connected and there is
an active RTP stream (for example, when the call is not on hold).

Sprecode Indicates the key is configured to automatically activate specific services offered

by the server. For example, if the sprecode value of *82 is configured, then by
pressing the Sprecode key, *82 automatically activates a service provided by the
server. Contact your System Administrator for available services.

Park Indicates the key is configured to park incoming calls when pressed.
Pickup Indicates the key is configured to pick up parked calls when pressed.
Last Call Return (lcr) Indicates the key is configured for “last call return” when pressed.
Call Forward Indicates the key is configured as a Call Forward key. When pressed, the IP

Phone UI displays the Call Forward menus.

BLF/Xfer Indicates the key is configured as a simplified BLF key and a transfer key. You

can use this key to perform the BLF function, or you can use it as a transfer key
to transfer calls.

Speeddial/Xfer Indicates the key is configured as a simplified speeddial key and a transfer key.

You can use this key to perform speeddial functions, or you can use it as a
transfer key to transfer calls.

Speeddial/Conf Indicates the key is configured as a speeddial key and a conference key. You

can use this key to speeddial from within a conference call, and add the new call
directly to the conference.

Directory
(Key 7 by Default)

Intercom Indicates the key is configured to be used for intercom calls.

Services
(Key 8 by Default)

Phone Lock Indicates the key is configured as a phone lock key, allowing you to press this

Paging Indicates the key is configured as a Paging key. When pressed, the phone can

Indicates the key is configured to access the Directory List.

Indicates the key is set to access Services, such as, Directory List, Callers List,
Voicemail, or any other XML applications set up by your System Administrator.

key to lock/unlock the phone.

send Real Time Transport Protocol (RTP) streams from a pre-configured
multicast address without involving SIP signaling. You can also receive RTP
streams from pre-configured multicast addresses (can specify up to 5
addresses) using the "Paging Listen Addresses" at the path,
Basic Settings->Preferences->Group Paging RTP Settings in the Aastra Web
UI. For more information about setting this parameter, see “Group RTP Paging

(receives RTP streams)” on page 175.

Line Keys and Programmable Keys

Programmable keys can also be set up to quickly to access features such as Call Return (*69) or
Vo i c e m a i l .

Note: Quick access features like Call Return and Voicemail must first be configured

on your PBX in order to work on your phone. See your System Administrator for
more information.

Model 6731i IP Phone User Guide 49

Line Key

The following paragraphs describe how to configure each function listed in the previous table.

Yo u c an se t a pr o gr a mm a bl e k e y t o a ct as a l in e/call appearance key on the 6731i. The key acts
as a line that behaves the same as a hard line key (L1 and L2). For more information about the
behavior of line keys, see “Multiple Line and Call Appearance Keys” on page 47.

You use the Aastra Web UI to set a Line key.

Configuring a Line Key

Aastra Web UI

Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY

by your System Administrator.

Use the following procedure to set a Line key on your phone.

1. Click on Operation->Programmable Keys.

Line Keys and Programmable Keys

2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by
your system administrator.)

3. In the "Type" field, select Line to apply to the key.

4. In the "Line" field, select a line for which to apply this key. Valid values are 3 through 6.

5. Click to save your changes.

50 Model 6731i IP Phone User Guide

Creating a Speeddial Key

The normal function of the speeddial option allows you to dial a number quickly by pressing a key
configured for speeddialing. You can program the keys on the 6731i to speeddial outside numbers,
dial directly to another person’s line or extension, or set up to quickly access features such as
Caller ID (*69), Voicemail.

The speeddial function can be set using the IP Phone UI or the Aastra Web UI.

Note: You can use a speeddial key while on an active call by placing the active

call on hold first, and then pressing the speeddial key.

Yo u c an cr ea te s p ee d di a l k ey s u s in g a ny o f t he fo l lo w in g me th od s :

•Using the Aastra Web UI at the paths:

—Operation->Programmable Keys

—Operation->Speeddial Edit

•By pressing and holding a programmable key or keypad key.

•Using the IP Phone UI at the path:

—Options->Preferences->Speed Dial Edit

Speeddial Prefix

The speeddial feature also allows you to specify a preset string of numbers followed by a “+” that
the phone dials automatically after pressing the speeddial key. You can use this feature for
numbers that contain long prefixes.

For example, if you had the following speeddial configuration in the Aastra Web UI:

Key 1

Type=speeddial
Label=Europe Office
Va lu e=1234567+
Line=2

Line Keys and Programmable Keys

then, after you press key 1 on the phone, the prefix number displays on the phone screen. The
phone proceeds to dial the prefix number automatically and pauses for you to enter the remaining
phone number using the keypad on the phone.

Yo u c an sa ve u p t o 7 s p ee d di a l n um b er s on t h e 6 73 1 i.

Use the following procedures to set speeddial on the 6731i IP phone.

Model 6731i IP Phone User Guide 51

Press-and-Hold to Create a Speeddial

333_

Cancel

Save

Line: 1

Change

Cancel

Save

(applicable to programmable keys and keypad keys

IP Phone UI

Pressing and holding down a programmable key or keypad key on the phone initiates a speeddial
feature.

Note: When creating a speeddial for a key on the IP Phone, you must select a

key that has no preassigned function (key must be set to None). Pressing and
holding a programmable key or keypad key that currently has a speeddial setting,
allows you to edit that speeddial setting.

1. Press a programmable key or a number key on the keypad for 3 seconds. A screen displays
with the prompt, "Enter number>".

2. Enter a phone number or extension to assign to that speeddial key.
The following example illustrates the screen display:

Speeddial
Enter number>

3456

Line Keys and Programmable Keys

After entering the number, the prompt, "Use Save to end" displays on the screen.

3. Press Save to save the number as a speeddial key.
By default, the phone automatically assigns the speeddial key to line 1 if available. To select
a different line, press the Change key and select a different line, or use the phone’s keypad
to select a number (1-9), or use the 2 and 5 to make your selection.

4. Press Save to save the speeddial key to the line specified.

Note: Press and hold a speeddial key to edit that speeddial key. If you try to edit

a digit key set to “Empty” or “None”, the phone proceeds to enter the “Add a
Speeddial Key” process. For more information about editing a speeddial key, see

“On the 6731i, you can edit a speeddial key using any of the following methods:”

on page 57.

52 Model 6731i IP Phone User Guide

Creating a Speeddial Using the Speed Dial Edit Option

OptionsOptions

333_

Cancel

Save

Line: 1

Change

Cancel

Save

Yo u c an us e t he I P P ho n e U I a t t he p at h, Options->Preferences->Speeddial Edit, to create a
speeddial key.

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Speed Dial Edit.

The following prompt displays:
"Press SD button"

All current speeddial key LEDs flash RED (for programmable keys). All other function key
LEDs turn off, during this process. After you press a speeddial key for editing, the phone
restores all key LEDs to their previous state.

Note: If you select a key that is currently set as a speeddial key, the speeddial

information displays for you to edit.

4. Press a non-configured programmable key or keypad key.

5. Enter a phone number or extension to assign to that speeddial key.

The following example illustrates the screen display:

Speeddial
Enter number>

After entering the number, the prompt, "Use Save to end" displays on the screen.

6. Press Save to save the number as a speeddial key.
By default, the phone automatically assigns the speeddial key to line 1 if available. To select a
different line, press the Change key and select a different line, or use the phone’s keypad to
select a number (1-9), or use the 2 and 5 to make your selection.

3456

Line Keys and Programmable Keys

7. Press Save to save the speeddial key to the line specified.

Model 6731i IP Phone User Guide 53

Creating a Speeddial Key Using the Save Key

Save Key (5)

Delete Key (6)

Key 7
Key 8

Key 1
Key 2
Key 3
Key 4

Line: 1

Change

Cancel

Save

IP Phone UI

Use the following procedure to create a speeddial key using the Save key. Use the following
illustration for reference.

Callers

Conf.

Transfer

1. Press the Save key. The screen displays "Save to?"

Line Keys and Programmable Keys

Save to?

2. Select a programmable key you want to save to.

3. At the "Enter Number" prompt, use the dial pad key to enter the number.

Enter Number

>

5553491234

4. Press the Save key to save the speeddial configuration.
By default, the phone automatically assigns the speeddial key to line 1 if available. To select
a different line, press the Change key and select a different line, or use the phone’s keypad
to select a number (1-9), or use the 2 and 5 to make your selection.

54 Model 6731i IP Phone User Guide

5. Press the Save key to finish.

Saved Memory key
5553491234

Creating a Speeddial Using a Programmable Key

Aastra Web UI

Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY

by your System Administrator.

1. Click on Operation->Programmable Keys. .

Line Keys and Programmable Keys

2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your
system administrator.)

3. In the "Type" field, select Speeddial to apply to the key.

4. In the "Val ue " field, enter the phone number, extension, or speeddial prefix to apply to this

hard key. If you enter a speeddial prefix, you must enter the "+" character at the end of the
prefix number (for example, "123456+").

5. In the "Line" field, select a line for which to apply the speeddial to. Valid values are 1 through

6.

6. Click to save your changes.

Model 6731i IP Phone User Guide 55

Creating Speeddial Key Using “Keypad Speeddial” in the Aastra Web UI

Directory List Key

Callers List Key

Redial List Key

Save Key

Aastra Web UI

1. Click on Operation->Keypad Speeddial..

2. Select from "Key 1" through "Key 9".

3. In the input box, enter the phone number, extension, or speeddial prefix to apply to this Digit

key. If you enter a speeddial prefix, you must enter the "+" character at the end of the prefix
number (for example, "123456+").

Line Keys and Programmable Keys

4. Click to save your changes.

Saving an Entry from the Redial, Callers, or Directory Lists to a Speeddial Key

IP Phone UI

Use the following procedure to save an entry from your Directory List, Callers List, or Redial
List on the IP phone.

Callers

Conf.

Transfer

56 Model 6731i IP Phone User Guide

1. Press the Directory List, Callers List, or Redial List key. From the Directory List, Callers

Speed Dial Edit:
Press SD button

Preferences

1. Tones

2. Contrast Level

3. Speed Dial Edit

4. Live Dialpad

5. Set Audio

6. Time and Date

7. Language

555-1212

Use Save to end

Next

Enter

Speed Dial Edit Option

Press the Speeddial Key
(LED for Speeddial Key
flashes)

Edit and Save the
Speeddial

Options

List, or Redial List, scroll through the list to find the name and number that you wish to save to
your speeddial.

2. Press the Save key.

3. Press the selected speed dial.

Editing Speeddial Keys

On the 6731i, you can edit a speeddial key using any of the following methods:

•Using the Aastra Web UI at the path:

—Operation->Programmable Keys

—Operation->Keypad Speed Dial

•Using the IP Phone UI at the path:

— Options->Preferences->Speed Dial Edit.

The following illustration shows the path in the 6731i IP Phone UI for editing a speeddial key.

IP Phone UI

Use the following procedure to edit a speeddial key from the IP Phone UI.

Note: *A speeddial key must be already configured on the phone to edit the key.

1. Press on the phone to enter the Options List.

Options

Line Keys and Programmable Keys

Model 6731i IP Phone User Guide 57

2. Select Preferences.

3. Select Speed Dial Edit.

All current speeddial key LEDs flash RED (for programmable keys). All other function key
LEDs turn off, during this process. After you press a speeddial key for editing, the phone
restores all key LEDs to their previous state.

4. Press a speeddial key you want to edit.

GoodbyeGoodbye

The speeddial edit screen displays.

Notes:

1. If a number on the keypad is setup as a speeddial key, pressing the applicable
number in the speeddial editing process also displays the speeddial edit screen.
The edit screen allows you to change the Speeddial Number and Line setting.

2. If you press a key that is NOT setup as a speeddial key, the phone displays an
“Invalid Key” message. However, if you press-and-hold an empty keypad key or
programmable key that is set to "NONE", it initiates the “Add a Speeddial Key”
process allowing you to setup a new speeddial key. For more information, see

“Press-and-Hold to Create a Speeddial (applicable to programmable keys and
keypad keys” on page 52.

5. Edit the speeddial information as applicable and press SAVE.

Notes:

1. You can cancel out of the speeddial editing process at any time without
saving, by pressing the key.

2. You can also use the (up arrow) key to cancel when in Extension editing or the
3 (left arrow) key to cancel if in Line editing. Pressing either of these keys
displays the idle screen.

Line Keys and Programmable Keys

On the 6731i, you can remove the Speeddial Key by erasing the speeddial number
digits (leaving the speeddial value blank) and then press SAVE or the (right
arrow) key. Use the left arrow key to delete the digits.

Editing a Speeddial on a Programmable Key

Aastra Web UI

1. Click on Operation->Programmable Keys..

2. Select the key configured for speeddial.

58 Model 6731i IP Phone User Guide

3. In the "Val ue " field, edit the phone number, extension, or speeddial prefix to apply to this hard
key. If you enter a speeddial prefix, you must enter the "+" character at the end of the prefix
number (for example, "123456+").

4. If required in the "Line" field, select a line for which to apply the speeddial to. Valid values are
1 through 6.

5. Click to save your changes.

Note: You can delete a speeddial key by removing the information from the

"Value" field.

Editing a Speeddial Using “Keypad Speeddial” in the Aastra Web UI

Aastra Web UI

1. Click on Operation->Keypad Speeddial..

Line Keys and Programmable Keys

2. Select from "Digit 1" through "Digit 9".

3. In the input box, edit the phone number, extension, or speeddial prefix for this Digit key. If you

enter a speeddial prefix, you must enter the "+" character at the end of the prefix number (for
example, "123456+").

4. Select a line for the speeddial key to use. Valid values are Line 1 through Line 6.

5. Click to save your changes.

Model 6731i IP Phone User Guide 59

Do Not Disturb (DND) Key

The IP phones have a feature you can enable called "Do not Disturb (DND). The DND function
allows you to turn "do not disturb" ON and OFF.

Note: You can configure DND using the Aastra Web UI only.

If DND is ON, callers calling into the phone hear a busy signal or a message, depending on how
your System Administrator set up the configuration server. The second line on the screen of the
IP phone shows when DND is set, and the DND key light remains lit.

If the phone shares a line with other phones, only the phone that has DND configured is affected.

Yo u c an se t DN D o n t he pr o gr a mm a bl e k ey s us i ng th e A a st r a We b UI on ly. D N D i s n ot
configurable from the IP phone UI.

Configuring a DND Key

Aastra Web UI

Line Keys and Programmable Keys

Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY

by your System Administrator.

1. Click on Operation->Programmable Keys.

2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by

your system administrator.)

3. In the "Type" field, select do not disturb to apply to this key.

4. Click "Save Settings" to save the DND key setting.

60 Model 6731i IP Phone User Guide

Busy Lamp Field (BLF) Key

The BLF feature on the IP phones allows a specific extension to be monitored for state changes.
BLF monitors the status (busy or idle) of extensions on the IP phone.

Note: The BLF setting is applicable to the Asterisk server only.

Example

A Supervisor configures BLFs on his phone for monitoring the status of a worker’s phone use
(busy or idle). When the worker picks up his phone to make a call, a busy indicator on the
Supervisor’s phone shows that the worker’s phone is in use and busy.

On the 6731i, the busy and idle indicators are the LEDs next to each BLF key. The LED
illuminates steady to indicate the monitored line is off-hook or unregistered. The LED goes off
when the line is idle.

Yo u c an se t BL F o n t he pr o gr a mm ab le k ey s u s in g t he A as tr a We b U I o nl y. B LF is no t
configurable from the IP phone UI.

Note: You can also use a BLF configured key to dial out. Contact your System

Administrator for more information

Configuring a BLF Key

Aastra Web UI

Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY

by your System Administrator.

1. Click on Operation->Programmable Keys.

Line Keys and Programmable Keys

Model 6731i IP Phone User Guide 61

2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by
your system administrator.)

3. In the "Type" field, select BLF to apply to this key.

4. In the "Val ue " field, enter the phone number or extension you want to monitor.

5. In the "Line" field, select a line for which to apply to this key. Valid values are Global (for
all lines), or 1 through 6.

6. Click to save your changes.

Line Keys and Programmable Keys

62 Model 6731i IP Phone User Guide

BLF List Key

(For use with the BroadSoft Broadworks Rel 13 or higher platform only)

The BLF\List feature on the IP phones is specifically designed to support the BroadSoft
Broadworks Rel 13 Busy Lamp Field feature.

This feature allows the IP phone to subscribe to a list of monitored users defined through the
BroadWorks web portal.

Note: Your System Administrator must have BLF List enabled on the

BroadWorks Server. Contact your System Administrator for more information.

In addition to monitoring the idle and busy state, the BLF\List feature also supports the ringing
state. On the 6731i phone, the LED lights next to each BLF key illuminate steady to indicate the
monitored line is off-hook or unregistered. The LED goes off when the is idle. When the
monitored extension is ringing, the LED flashes.

Note: You can use a BLF\List configured key to dial out.

Example

A receptionist has a 6731i running Broadsoft firmware that subscribes to a list of extensions from
the BroadWorks Application Server. On the 6731i running Broadsoft firmware, the key LEDs
illuminate either flashing, solid, or turn off depending on the state of those extensions.

Note: The Broadworks BLF feature is not the same as the Broadworks Shared

Call Appearance (SCA) feature and does not permit call control over the
monitored extension.

Line Keys and Programmable Keys

Model 6731i IP Phone User Guide 63

Configuring a BLF List Key

Aastra Web UI

The BLF List function can be configured on the 6731i using the Aastra Web UI only.

If you set a key to use BLF/List, you must also enter a BLF List URI at
Operation->Programmable Keys->Services. The BLF List URI is the name of the BLF list
defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user. For
example, [e-mail]. The value of the BLF\List URI parameter must
match the list name configured. Otherwise, no values display on the 6731i screen and the feature
is disabled.

Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY

by your System Administrator.

1. Click on Operation->Programmable Keys.

Line Keys and Programmable Keys

2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by
your system administrator.)

3. In the "Type" field, select "BLF\List" (BroadSoft BroadWorks).

4. In the "Line" field, select a line number that is actively registered to the appropriate SIP
proxy you are using. Valid values are Global (for all lines), or 1 through 6.

5. In the "BLF List URI" field, enter the name of the BLF list defined on the BroadSoft

BroadWorks Busy Lamp field page for your particular user. For example,
[e-mail].

Note: Contact your System Administrator for the BLF List URI.

6. Click to save your changes.

64 Model 6731i IP Phone User Guide

Flash Key

Yo u c an se t a pr o gr a mm a bl e k e y t o g en e ra te a f l as h event when it is pressed on the 6731i. You do
this by setting the key to "flash". The IP phone generates flash events only when a call is
connected and there is an active RTP stream (for example, when the call is not on hold).

Configuring a Flash Key

Aastra Web UI

Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY

by your System Administrator.

1. Click on Operation->Programmable Keys.

Line Keys and Programmable Keys

2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your
system administrator.)

3. In the "Type" field, select flash.

4. Click to save your changes.

Model 6731i IP Phone User Guide 65

Automatic Call Distribution (ACD) Key (for Sylantro Servers)

The 6731i supports Automatic Call Distribution (ACD) for Sylantro servers. The ACD feature
allows the Sylantro server to distribute calls from a queue to registered IP phone users (agents).

To us e t h e A CD feature on an IP phone, you must first configure an ACD key. When you want to
subscribe to a queue (in order to receive incoming calls), you press the ACD key and the IP
phone UI prompts you to specify the following information:

• User ID: the phone number(s) used to login into the queue.

• Password: the password used to login to the queue.

• Availab le/un a vail a ble: Shows the current status of the IP phone. Specifies if the IP phone
user is available/unavailable to receive a call from the queue.

Note: Your System Administrator must provide you with your User ID and

Password to access the applicable phone queue.

After creating an ACD key, you are ready to receive calls from a queue on the server. You must
press the ACD key and then log in by entering your User ID and Password. An "Available" key
displays allowing you to make your phone available to accept these calls.

Line Keys and Programmable Keys

When you are on an active call, or you miss a call, the server automatically changes the phone’s
status to unavailable. The server updates it’s database with this new information and no longer
distributes calls to the phone. The phone remains in this "unavailable" state until:

•you make yourself “available” again by pressing the "Available" key.

•an ACD timer expires (set by your System Administrator).

Yo u c an al so c ho o se to ma n ua l ly ch an ge t he phone status to unavailable by pressing the
"Unavailable" key on the phone.

Note: It is recommended you configure no more than a single ACD key or

programmable key per IP phone.

66 Model 6731i IP Phone User Guide

Configuring an Automatic Call Distribution (ACD) Key

Use the following procedure to configure ACD on the 6731i IP Phone.

Aastra Web UI

Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY

by your System Administrator.

1. Click on Operation->Programmable Keys.

Line Keys and Programmable Keys

2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your
system administrator.)

3. In the "Type" field, select Auto call distribution.

4. In the "Line" field, select a line to apply Automatic call distribution. Valid values are 1
through 6.

Note: It is recommended you configure no more than a single ACD

programmable key per IP phone.

5. Click to save your changes.

Model 6731i IP Phone User Guide 67

Using the ACD Feature on your IP Phone

ACD: <Queue Label>

User ID:

= Next

= Login

The ACD feature allows you to login to a phone queue in order to receive distributed calls on
your IP phone. To login to a phone queue, you must preconfigure an ACD key on your IP Phone
as described in the previous procedure.

Yo ur Ad mi ni st r at o r s et s u p t h e q ue ue t ha t y o u access when you press the ACD Key. Contact
your System Administrator for more information.

When you press the ACD Key, the phone prompts you to enter a User ID and Password to login
into the queue. Once logged in, you can make your phone “available” or “unavailable” to take
calls by pressing the Available/Unavailable Key (2). The server monitors your IP phone status.
When you set the IP phone to “available,” the server begins distributing calls to your phone.
When you set the IP phone to “unavailable,” the server temporarily stops distributing calls to
your phone.

The LED for the ACD Key shows the current status of your phone.

ACD LED Table

This LED changes when you log into the phone queue and are available to take calls. The LED
changes again when you are busy with an active call. The table below shows the status of the
LED as they may appear on your IP phone.

Line Keys and Programmable Keys

Phone
Model

6731i Solid Red LED Blinking red LED No LED

Status: Logged In
and Available Status: Unavailable Logged Out

Using the ACD Key

Use the following procedure to log into a phone queue from your IP phone.

IP Phone UI

1. Check with your Administrator to verify the queue linked to your ACD Key.

2. Press the ACD Key on your IP phone.

The LCD displays the label of the ACD queue you are accessing.
The "User ID" prompt displays.

68 Model 6731i IP Phone User Guide

3. Using the keypad, enter your User ID (phone number provided by your System Administrator)

ACD: <Queue Label>

Password:

= Next

= Login

ACD: <Queue Label>

= Avail

= Logout

ACD: <Queue Label>

= Unavail

= Logout

and press the 2 Key.
The "Password" prompt displays.

4. Using your keypad, enter your Password (provided by your System Administrator) and press
the 2 Key.

5. Press 4 (Login) to login to the queue.
Yo u a re lo g ge d in to t h e qu eu e a nd the following screen displays.

6. To allow your pho ne to b e avail a ble in the que u e, pres s 2 (Avail).
The following screen displays.

Line Keys and Programmable Keys

If your IP phone status is set to “Availa ble” then the server begins to distribute phone calls
from this queue to your IP phone. You must manually change the state to “Avai lab le” in order
to start receiving calls.

7. To tempor arily s t op rec e iving c alls, p ress t h e press 2 (Unavail).

If you are on a call (or miss a call that has been distributed to your phone), your phone status
automatically changes to "Unavailable". Your phone remains in the "Unavailable" state until
one of the following occurs:

•You use the IP Phone UI to manually switch the IP phone state back to

"Available".

or

•The availability “timer” for your IP phone expires. This only occurs if your Administrator

has configured an auto-availability timer on your IP phone. Contact your System
Administrator for more information.

8. To logout of the queue, press 4 (Logout).

The server no longer distributes phone calls to your IP phone.

Model 6731i IP Phone User Guide 69

Directed Call Pickup/Group Call Pickup Keys (for Sylantro Servers)

Aastra IP phones support the Directed Call Pickup (DCP) and Group Call Pickup (GCP)
features.

The DCP/GCP feature allows you to intercept - or pickup - a call on a monitored extension. You
can configure this feature using the Aastra Web UI to create a DCP or GCP key on the IP phone.
When you configure a DCP key, you specify the extension that you want to monitor. Then, when
the monitored extension receives a call, you press the DCP key to pick up the call. If the
monitored extension receives multiple incoming calls simultaneously, the IP Phone UI displays a
list of incoming calls. You select a call from this list, and are connected to the call.

When you configure a GCP key, you specify the ring group (for example, extensions 2200 -

2210) that you want to monitor for incoming calls. When an incoming call is received on any of

these extensions, the Operator presses the GCP key and is connected to the call. If multiple
incoming calls are received simultaneously, the Operator press the GCP key, selects an extension
from a list, and presses the Pickup key to answer the call.

Note: You r Sy st em A d mi ni st r at or m u st c onfigure the extension range for the

Group Call Pickup feature. Contact your System Administrator for more
information.

Line Keys and Programmable Keys

Configuring Directed Call Pickup (DCP) Key (for Sylantro Servers)

Use the following procedure to configure Directed Call Pickup using the
Aastra Web UI.

Aastra Web UI

Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY

by your System Administrator.

1. Click on Operation->Programmable Keys.

70 Model 6731i IP Phone User Guide

2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your
system administrator.)

3. In the “Type” field, select Directed Call Pickup.

4. In the “Va lu e” field, specify the extension you want to intercept when you press this key. For
example: 2200.

5. In the "Line" field, select the line for which to apply the Directed Call Pickup configuration.
Va li d v a lu e s a r e 1 through 6.

6. Click to save your changes.

Configuring Group Call Pickup (GCP) Key (for Sylantro Servers)

Use the following procedure to configure Group Call Pickup using the
Aastra Web UI.

Aastra Web UI

Note: A ring group must be configured on the Sylantro Server in order for a

GCP key to function.

1. Click on Operation->Programmable Keys.

2. Select a key for which to configure Group Call Pickup.

3. In the “Type” field, select Directed Call Pickup.

4. In the “Va lu e” field, enter groupcallpickup.

Line Keys and Programmable Keys

5. In the "Line" field, select the line for which to apply the Group Call Pickup configuration.
Va l id v al u e a re 1 through 6.

6. Click to save your changes.

Model 6731i IP Phone User Guide 71

Using Directed Call Pickup/Group Call Pickup

Press the Pickup
Key to answer
the call

Select an extension

Use the following procedure for the DCP/GCP feature on your phone.

IP Phone UI

Note: Before using the DCP/GCP feature on your phone, you must first

configure the DCP or GCP Key. You must identify the extension(s) or phone
number(s) you want to monitor when configuring the key. See the previous
procedures to configure a DCP or GCP Key.

Using Directed Call Pickup (DCP)

1. When the monitored extension receives a call, press the DCP Key to pick up the call.
If the monitored extension receives multiple incoming calls simultaneously, the phone
displays a list of incoming calls.

2. Use the 5 and 2 keys to scroll through the list to select an extension.

3. Press 2 (Pickup) Key for the extension you select.

The call is answered.

Using Group Call Pickup (GCP)

Line Keys and Programmable Keys

1. If any of the monitored group of extensions receives a call, press the GCP Key.

The call is answered. If the monitored group of extensions receives multiple incoming calls
simultaneously, the phone displays a list of incoming calls.

2. Use the 5 and 2 keys to scroll through the list to select an extension.

3. Press 2 (Pickup) Key for the extension you select.

The call is answered.

DCP on line:

1. 2201

= Pickup

= Cancel

72 Model 6731i IP Phone User Guide

XML Key

The 6731i IP phone has a feature you can enable called "XML" (Extensible Markup Language).
XML is a markup language much like HTML. Your System Administrator can create customized
XML menu services and load them to your IP phone. These services include things like weather
and traffic reports, contact information, company info, stock quotes, or custom call scripts. You
can configure XML using the Aastra Web UI only.

Using the Aastra Web UI, you can configure a key to access XML applications. Under
Operations->Programmable Keys you can assign a key the type "XML".

Note: The XML services must be set up by your System Administrator before

you can use the key. Contact your System Administrator for more information.

Yo u m us t al so s p ec i fy a n XM L U R I a nd a S er v ices label using the following XML fields:

• XML Application URI

•XML Application Title

The XML Application URI is the URI loaded by your phone. The phone performs an HTTP GET.
Contact your System Administrator for the applicable XML URI to enter in the "XML Application
URI" field.

Line Keys and Programmable Keys

The XML Application Title is the label that displays beside the XML key on your phone. If you
use the Services key to access the XML features, the "XML Application Title" is the label that
displays on the Services Menu in the IP Phone UI.

Note: Contact your System Administrator for the applicable URI to enter in this

field.

After an XML key is configured, you can use the IP Phone UI to access the XML applications.

Model 6731i IP Phone User Guide 73

Configuring an XML Key

Aastra Web UI

Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY

by your System Administrator.

1. Click on Operation->Programmable Keys.

Line Keys and Programmable Keys

2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by
your system administrator.)

3. In the "Type" field, select XML to apply to the key.

4. In the "Val ue " field, enter a URI(s) to apply to this key.

Note: Contact your System Administrator for the appropriate value to enter in

the "Value" field.

If you specify multiple URIs in the "Value" field, a list of XML applications appears for
selection after pressing the XML key.

5. In the "XML Application URI" field, enter the XML application URI provided by your
System Administrator.

6. In the "XML Application Title" field, enter the XML application title that you want to
display as the title for the key on your phone.

7. Click to save your changes.

74 Model 6731i IP Phone User Guide

Accessing the XML Service

After an XML application(s) have been saved to your IP phone, and after a key has been
configured to access the XML application(s), the customized service is ready for you to use.

IP Phone UI

1. Press the key configured for XML on the 6731i phone. A "Custom Features" screen displays
or the title you specified.

2. Use the 5 and 2 to scroll through the customized features.

3. For menu and directory services, select a service to display the information for that customized

service. Message services display to the screen after pressing the key. For user input services,
follow the prompts as appropriate.

4. To exit f rom th e "Customized Features" screen, press the XML key again.

Line Keys and Programmable Keys

Model 6731i IP Phone User Guide 75

WebApps Key

Yo u c an se t a pr o gr a mm a bl e k e y to automatically access a pre-programmed, hardcoded,
XML-based application. Pressing the WebApps key launches the XML application
“xml.myaastra.com”.

Configuring a WebApps Key

Use the following procedure to configure a WebApps key on the 6731i phone.

1. Click on Operation->Programmable Keys.

Note: By default, the WebApps feature can also be accessed at the location

Options->Services on your IP Phone.

Aastra Web UI

Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY

by your System Administrator.

Line Keys and Programmable Keys

2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by
your system administrator.)

3. In the "Type" field, select WebApps.

4. Click to save your changes.

76 Model 6731i IP Phone User Guide

Using the WebApps Key

IP Phone UI

To use t he We bA pp s k ey:

•Press the key you configured as a WebApps key.

The phone launches the XML application “xml.myaastra.com” and displays applicable
information to the LCD.

Line Keys and Programmable Keys

Model 6731i IP Phone User Guide 77

Sprecode Key

Yo u ca n se t a p ro gr a mm a bl e k ey t o a ut o ma t ic a ll y activate specific services offered by the server.
For example, if the sprecode value of *82 is configured, then by pressing the Sprecode key, *82
automatically activates a service provided by the server. Contact your System Administrator for
information about available services.

Configuring a Sprecode Key

Use the following procedure to configure a sprecode key on the 6731i phone.

1. Click on Operation->Programmable Keys.

Aastra Web UI

Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY

by your System Administrator.

Line Keys and Programmable Keys

2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by
your system administrator.)

3. In the "Type" field, select sprecode.

4. In the "Val ue " field, enter the appropriate value for accessing specific services from the

server.

Note: For values to enter in this field, contact your System Administrator.

5. Click to save your changes.

78 Model 6731i IP Phone User Guide

Park/Pickup Keys

The 6731i phone has a park and pickup call feature that allows you to park a call and pickup a call
when required.

The IP phones support the Park/Pickup feature on the Asterisk, BroadWorks, Sylantro, and ININ
PBX servers.

Yo u c an se t p r og r am m ab le k ey s o n t h e 6 73 1 i to use the park/pickup feature by setting a
programmable key as "Park" or "Pickup”, and then:

• specify a value

•specify a line to use

Note: The values you enter for each key are dependent on the type of server you

are using (Asterisk, BroadWorks, Sylantro, or ININ PBX).

The park/pickup feature performs as follows:

•When a call comes in and you pickup the handset, you can press the applicable "Park" key to
park the call.

•After the call is parked, you can press the "Pickup" key, followed by the applicable value to
pickup the call.

Yo u c on f ig ur e a Pa r k a nd Pi c ku p pr og r am m ab l e c on f ig u ra t io n us in g t h e A as tr a Web U I.

The following table provides the values you enter for the "Park Call" and "Pickup Parked Call"
fields in the Aastra Web UI.

Park/Pickup Call Server Configuration Values

Server Park Values* Pickup Values*

Asterisk 700 700
Sylantro *98 *99
BroadWorks *68 *88
ININ PBX callpark pickup

*Leave "value" fields blank to disable the park and pickup feature.

Line Keys and Programmable Keys

Model 6731i IP Phone User Guide 79

Configuring Park/Pickup Keys

Aastra Web UI

Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY

by your System Administrator.

Use the following procedure to configure park/pickup on the 6731i phone.

1. Click on Operation->Programmable Keys.

Line Keys and Programmable Keys

2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by
your system administrator.)

3. In the "Type" field, select Park for the first key. For the second key, select Pickup.

4. In the "Val ue " fields, enter the appropriate values based on the server in your network.

Note: For values to enter in this field, see the table “Park/Pickup Call Server

Configuration Values” on page 79.

5. In the "Line" field, select the lines for which to apply the Park and pickup configuration.
Va li d v a lu e s a r e 1 through 6.

6. Click to save your changes.

80 Model 6731i IP Phone User Guide

Using the Park Call/Pickup Parked Call Feature

GoodbyeG oodbye

Use the following procedure on the IP phone to park a call and pick up a parked call.

Park a Call

1. While on a live call, press the "Park" key.

2. Perform the following for your specific server:

For Asterisk Server

Server announces the extension number where the
call has been parked. Once the call is parked, press
the key to complete parking.

For BroadWorks Server

After you hear the greeting from the CallPark server,
enter the extension where you want to park the call.

For Sylantro Server

Enter the extension number where you want to park
the call, followed by "#" key.

For ININ Server

Enter the extension number where you want to park
the call, followed by "#" key.

Line Keys and Programmable Keys

If the call is parked successfully, the response is either a greeting voice confirming that the call
was parked, or a hang up occurs. The parked call party hears music on hold.

3. If the call fails, you can pick up the call (using the next procedure) and press the "Park" key
again to retry step 2.

Pickup a Parked Call

1. Pick up the handset on the phone.

2. Enter the extension number where the call was parked.

3. Press the "Pickup" key.

If the call pick up is successful, you are connected with the parked call.

Model 6731i IP Phone User Guide 81

Last Call Return (lcr) Key (for Sylantro Servers)

Using the Aastra Web UI, you can configure the "Last call return" (lcr) function on a key. This
feature is for Sylantro servers only.

How it works

If you configure "lcr" on a key, and a call comes into your phone, after you are finished with the
call and hang up, you can press the key configured for “lcr” and the phone dials the last call you
received. When you configure an “lcr” key, the label “LCR” displays next to that key on the IP
phone. When the Sylantro server detects an “lcr” request, it translates this request and routes the
call to the last caller.

Configuring a Last Call Return Key

Aastra Web UI

Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable

ONLY by your System Administrator.

Line Keys and Programmable Keys

1. Click on Operation->Programmable Keys.

2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by

your system administrator.)

3. In the "Type" field, select Last Call Return.

4. In the "Line" field, select the line to apply this feature.
Va li d v a lu e s a r e 1 through 6.

5. Click to save your changes.

82 Model 6731i IP Phone User Guide

Call Forward Key

Using the Aastra Web UI, you can configure the "Call Forward" function on a key. Use call
forwarding when you want a specific account on your phone to be forwarded to another number
when your phone is in the busy state or the no answer state, or both. Pressing the Call Forward key
on the phone accesses the Call Forward Menus. The menus that display are dependant on the Call
Forward mode (Account (default), Phone, or Custom) configured for the phone.

For more information about call forwarding and call forwarding modes, see “Call Forward

Account-Based Configuration” on page 136.

Configuring a Call Forward

1. Click on Operation->Programmable Keys.

Aastra Web UI

Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable

ONLY by your System Administrator.

Line Keys and Programmable Keys

2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your
system administrator.)

3. In the "Type" field, select Call Forward.

4. Click to save your changes.

Model 6731i IP Phone User Guide 83

BLF/Xfer

The BLF key allows one or more extensions to be monitored, and once there is any state change
with those extensions, the key shows the status of the monitored lines. The Xfer key allows a call
to be transferred to other recipients blindly or consultatively. The BLF/Xfer key combines the
BLF and Xfer key's functionality together allowing the user to transfer calls or use BLF with one
key.

Note: It is recommended that you enable the “Switch UI Focus to Ringing Line”

parameter when using the BLF/Xfer feature. For more information about this
parameter, see “Switch UI Focus to Ringing Line” on page 165.

BLF/Xfer Key Requirements and Functionality

• BLF/Xfer and BLF
A BLF/Xfer key can be configured for subscribing to an extension and monitor the status of
the extension, similar to the BLF key functionality. Changes of the state of the monitored
extension are indicated by a LED / Icon.

• BLF/Xfer and Blind Transfer Calls
When the focused line is in the “Connected” state, pressing the BLF/Xfer key transfers the
call to the extension unconditionally, disregarding the status of the monitored extension.

Line Keys and Programmable Keys

If transferring a call to an extension fails, a message “Transfer Failed” displays on the
phone, and you can reconnect the call (get the call back) by pressing the line key again.

• BLF/Xfer and Call Forward
When the focused line is in the “Ringing” state, pressing the BLF/Xfer key forwards the call
to the extension unconditionally, disregarding the status of the monitored extension.

• BLF/Xfer and Speeddial
When the focused line and the monitored extension are idle, pressing the BLF/Xfer key
causes the phone to go offhook and dial the number of the extension.

84 Model 6731i IP Phone User Guide

Configuring a BLF/Xfer Key

Aastra Web UI

Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable

ONLY by your System Administrator.

1. Click on Operation->Programmable Keys.

Line Keys and Programmable Keys

2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your
system administrator.)

3. In the "Type" field, select BLF/Xfer.

4. In the “Va lu e” field, enter the monitored extension or the extension to transfer calls to (for
example, “35”).

5. In the “Line” field, select the line for which you want to use the key functionality.

6. Click to save your changes.

Model 6731i IP Phone User Guide 85

Speeddial/Xfer

The Speeddial key allows a number to be dialed quickly by pressing one key configured for
speeddialing. The Xfer key allows a call to be transferred to other recipients blindly or
consultatively. The Speeddial/Xfer key combines the Speeddial and Xfer key's functionality
together allowing the user to transfer calls or use Speeddial with one key.

Speeddial/Xfer Key Requirements and Functionality

The Speeddial/Xfer key has the following capabilities:

• Speeddial/Xfer and Speeddial

• Speeddial/Xfer and Blind Transfer

Note: It is recommended that you enable the “Switch UI Focus to Ringing Line”

parameter when using the Speeddial/Xfer feature. For more information about
this parameter, see “Switch UI Focus to Ringing Line” on page 165.

When the phone is in the “Idle” state, pressing the Speeddial/Xfer key causes the phone to
go offhook and dial the predefined extension.

When the phone is connected to a call, pressing the Speeddial/Xfer key blind transfers the
call to the predefined target.

Line Keys and Programmable Keys

If transferring a call fails, a message “Transfer Failed” displays, and you can reconnect the
call (get the call back) by pressing the line key again.

• Speeddial/Xfer and Call Forward
When the phone is in the “Ringing” state, pressing the Speeddial/Xfer key forwards the call
to the predefined extension.

86 Model 6731i IP Phone User Guide

Configuring a Speeddial/Xfer Key

Aastra Web UI

Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable

ONLY by your System Administrator.

1. Click on Operation->Programmable Keys.

Line Keys and Programmable Keys

2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your
system administrator.)

3. In the "Type" field, select Speeddial/Xfer.

4. In the “Va lu e” field, enter the speeddial extension or the extension to transfer calls to (for
example, “5551212”).

5. In the “Line” field, select the line for which you want to use the key functionality.

6. Click to save your changes.

Model 6731i IP Phone User Guide 87

Speeddial/Conf

The 6731i allows you to configure a programmable key to be used as a speeddial conference key
(Speeddial/Conf key) while remaining in the current call. This key allows a user on a call to
conference another party at a pre-defined number while remaining in the conference.

For example, while on an active call, a user can use the Speeddial/Conf key to dial a recording
service and have the resulting conference recorded.

If you configure a programmable key as a Speeddial/Conf key and you press this key while on
an active call, the focused line changes to the dialing line. A Cancel softkey displays on the
phone allowing you to abort the conference speeddial if required. The message "Ringing..."
displays below the number when the far end is ringing. The message "Conf. Unavailable" briefly
displays when a conference is already in progress. The active call is not put on hold when the
speeddial number is dialed.

Note: If not currently in a conference, the Speeddial/Conf key is disabled

on the active call.

Note: This feature is not compatible with centralized conferencing.

Line Keys and Programmable Keys

88 Model 6731i IP Phone User Guide

Configuring a Speeddial/Conf Key

Aastra Web UI

Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable

ONLY by your System Administrator.

1. Click on Operation->Programmable Keys.

Line Keys and Programmable Keys

2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your
system administrator.)

3. In the "Type" field, select Speeddial/Conf.

4. In the “Va lu e” field, enter the number or the extension to add to the conference (for example,
“5551212”).

5. In the “Line” field, select the line for which you want to use the key functionality.

6. Click to save your changes.

Model 6731i IP Phone User Guide 89

Directory Key

Directory
Key

By default, the 6731i has a Directory key configured on Key 7. However, using the Aastra Web
UI, you can assign the Directory key to another available key if required (Key 1 through Key 8;
Keys 5 and 6 can be made configurable only by your system administrator.).

The "Directory List" feature allows you to store frequently used names and numbers on the
phone. You can also dial directly from a directory entry.

Callers

Conf.

Transfer

Line Keys and Programmable Keys

Yo u c an us e t he D ir e ct o ry ke y to a cc e ss a D ir e ct ory List which contains a customized list of
names with phone numbers and labels.

In addition to creating a Directory key, you can also download a Directory List to your PC if
required using the Aastra Web UI.

Reference

For more information about the Directory List, see “Directory List” on page 116.

90 Model 6731i IP Phone User Guide

Configuring a Directory Key

Aastra Web UI

Notes:

1. Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by
your System Administrator.

2. By default, the Directory key is Key 7.

Use the following procedure to configure a Directory key on the 6731i phone.

1. Click on Operation->Programmable Keys.

Line Keys and Programmable Keys

2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your
system administrator.)

3. In the "Type" field, select Directory.

4. Click to save your changes.

Model 6731i IP Phone User Guide 91

Intercom Key

By default, the IP phone allows incoming intercom calls to be automatically answered without
having to set up an Icom key on your phone. For more information about changing the behavior
of incoming Intercom calls, see the section “Incoming Intercom Call Features” on page 172.

Yo ur Sy st em A dm i ni st ra to r c an en able outgoing intercom calls on your phone. If enabled, you
must configure an Icom key on your phone to use for outgoing intercom calls.You must
configure a programmable key with the function, “Intercom”.

Use the following procedure to configure a key as an Icom key using the Aastra Web UI.

Configuring an Intercom Key

1. Click on Operation->Programmable Keys.

Aastra Web UI

Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY

by your System Administrator.

Line Keys and Programmable Keys

2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by
your system administrator.)

3. In the "Type" field, select Intercom.

4. Click to save your changes.

92 Model 6731i IP Phone User Guide