Whirlpool WFW862CHC1, WFW862CHC0, WFW8620HW1, WFW8620HW0, WFW8620HC1 Owner’s Manual

Use and Care Guide

Guide d’utilisation et d’entretien

Front-Loading Automatic Washer

Laveuse automatique à chargement frontal

Para obtener acceso al Manual de uso y

cuidado en español, o para obtener información adicional acerca de su producto, visite: www.whirlpool.com

If you have any problems or questions, visit us at www.whirlpool.com

Pour tout problème ou question, retrouvez-nous sur www.whirlpool.ca

W11156985A W11156986A – SP

Designed to use only HE High Efficiency detergents.

Conçue uniquement pour une utilisation avec des détergents HE Haute efficacité.

TABLE OF CONTENTS
WASHER SAFETY.........................................................	3
ACCESSORIES.............................................................	4
CONTROL PANEL AND FEATURES............................	5
CYCLE GUIDE...............................................................	8
CHOOSING THE RIGHT DETERGENT.......................	11
USING THE DISPENSERS..........................................	12
USING YOUR WASHER...............................................	13
WASHER MAINTENANCE...........................................	17
TROUBLESHOOTING..................................................	21
WARRANTY.................................................................	31
ASSISTANCE OR SERVICE.........................	Back Cover

TABLE DES MATIÈRES
SÉCURITÉ DE LA LAVEUSE.............................................	32
ACCESSOIRES...................................................................	33
TABLEAU DE COMMANDE ET CARACTÉRISTIQUES....34
GUIDE DES PROGRAMMES.............................................	38
CHOIX DU DÉTERGENT APPROPRIÉ.............................	45
UTILISATION DES DISTRIBUTEURS...............................	46
UTILISATION DE LA LAVEUSE.........................................	47
ENTRETIEN DE LA LAVEUSE...........................................	51
DÉPANNAGE......................................................................	56
GARANTIE.......................................................................	67
ASSISTANCE OU SERVICE................	Couverture arrière

2

WASHER SAFETY

3

ACCESSORIES

INSTALLATION & MAINTENANCE

ACCESSORIES

FACTORY CERTIFIED PARTS – these three words represent quality parts and accessories designed specifically for your appliance.

Time tested engineering that meets our strict quality specifications.

FACTORY CERTIFIED PARTS

Accessories designed for your appliance:

Customize your new washer and dryer with the following genuine Whirlpool accessories. For more information on options and ordering, call 1-866-698-2538 or visit us at: www.whirlpoolparts.com. In Canada, call 1-800-688-2002 or visit us at www.whirlpool.ca.

15" Pedestal

Color-matched pedestals raise the washer and dryer to a more comfortable working height. The large drawer provides convenient storage.

Stack Kit

If space is at a premium, the stack kit allows the dryer to be installed on top of the washer.

4

CONTROL PANEL AND FEATURES

NOTES:

■■ Not all features and cycles are on all models.

■■ If your model has a touch interface, the control panel features a sensitive surface that responds to a light touch of your finger. To ensure your selections are registered, touch the control panel with your fingertip, not your fingernail. When selecting a setting or option, simply touch its name.

■■ If your model has physical buttons, make sure to press the button firmly.

■■ At cycle completion, your setting and option choices will be remembered for the next cycle. However, if power to the washer is lost, the settings and options will go back to the factory defaults.

1

2

3

WHAT to wash

HOW to wash

2

4

5

hold 3 sec for

hold 3 sec for

hold 3 sec for

hold 3 sec for

Cycle Signal

Control Lock

FanFresh

PreSoak

6

7

Cycles and settings vary by model.

1POWER

Select to turn the washer on and off. Select to stop/cancel a cycle at any time.

2WHAT TO WASH/HOW TO WASH

First determine what items are in the load that you are trying to wash. Use that to guide your “What to Wash” selection. Then determine how you want the washer to wash them and make the appropriate “How to Wash” selection.

See “Cycle Guide” for cycle details. If you do not make a “How to Wash” selection, the washer will automaticlly select the recommended or last-used “How to Wash” cycle.

3START/PAUSE

Touch and hold for 3 seconds until the light above Start/ Pause comes on to start a cycle, or touch once while a cycle is in process to pause it.

4CYCLE STATUS DISPLAY

The Cycle Status Display shows the progress of a cycle. At each stage of the process, you may notice sounds or pauses that are different from traditional washers.

Estimated Time Remaining

The Estimated Time Remaining shows the time required for the cycle to complete. Factors such as load size, modifiers, options selected, and water pressure may affect the time shown in the display. Tightly packed loads, unbalanced loads, or excessive suds may cause the washer to lengthen the cycle time as well.

Sensing

When Start/Pause is touched the washer will chime, indicating it is starting. The drum will make a partial turn. The door will click when it locks.

Once the door has locked, the washer will begin spinning to sense the load size. This sensing process will continue throughout the cycle.

After the load size is sensed, the estimated time based

on load size will be displayed and water will be added. You may hear water flowing through the dispenser, adding detergent to the load. The actual cycle time may be lengthened; however, the display will continue to show the estimated time.

5

Washing

During the wash cycle, this will display to let you know the cycle is in progress.

Drying (on some models)

During a drying cycle, this will display to let you know the drying cycle is in progress.

Cool Down (on some models)

At the end of a drying cycle, your load will go through a cool-down period.

PreSoak

This symbol will be displayed to let you know

a presoak is in progress.

Detergent Low (on some models)

When detergent in the bulk dispenser is running low, the display will show the detergent level (Low).

Add Garment

When “Add Garment” is displayed, you may pause the washer, open the door, and add items. Touch and hold START/PAUSE to start the washer again.

Door Locked

The Door Locked symbol will display to indicate that the door is locked and cannot

be opened without first pausing or canceling the cycle.

Control Lock

When the Contol Lock symbol is displayed, the buttons are disabled. Touch and hold EXTRA RINSE for 3 seconds to enable the buttons.

FanFresh® (on some models)

This symbol will be displayed when the FanFresh®

option is activated. The fan will turn on and the load will tumble periodically for up to 12 hours.

End

Once the cycle is complete, “End” will display. Remove the load promptly for best results.

5CYCLE MODIFIERS

When you select a cycle, its default settings will light up. Touch to adjust cycle modifiers on the washer before touching START/PAUSE. Additional wash modifiers or options selected after touching Start/Pause may not activate.

Once a wash setting is selected, it is saved for the cycle selected. To return to factory default cycle settings, unplug washer for 30 seconds; then plug back in. See “Cycle Guide” for default cycle settings.

NOTE: Some modifiers may increase or decrease the estimated time remaining.

Temp

The recommended wash temperature is preset for each cycle. Some preset temperatures can be changed. You may select a different wash temperature based on the level of soil and type of fabric being washed. For best results, use the warmest wash water safe for your fabric, following the garment label instructions. All wash temperatures feature a cold rinse.

Spin

The recommended spin speed is preset for each cycle. Some preset speeds can be changed.

■■ Faster spin speeds mean shorter dry times, but may increase wrinkling in your load.

■■ Slower spin speeds reduce wrinkling, but will leave your load more damp.

Soil

The recommended soil level is preset for each cycle. Some preset soil levels can be changed. For heavily soiled and sturdy fabrics, select the Heavy Soil Level setting. For lightly soiled and delicate fabrics, select the Light Soil Level setting. Lower soil level settings will help reduce tangling and wrinkling.

6 UTILITY CYCLES

Clean Washer

Use this every 30 washes to keep the inside of your washer fresh and clean. This cycle uses a higher water level. Use with affresh® Washer Cleaner tablets or liquid chlorine bleach to thoroughly clean the inside of your washer. When using this cycle, the drum should be empty. This cycle should not be interrupted. See the “Washer Care” section.

Drain & Spin

This cycle removes excess water from the load or special-care items washed by hand. Use this cycle after a power failure. For some fabrics, you may choose to set a slower spin speed. On some models: Touch and hold DRAIN & SPIN for 3 seconds to set a Dry Only cycle.

7CYCLE OPTIONS

You may add or remove options for each cycle. Not all options can be used with all cycles, and some are preset to work with certain cycles. Options vary by model.

Steam Clean (on some models)

The Steam Clean option adds additional soak and wash time to many cycles to help remove tough stains, as well as a steam boost for added cleaning power. An integrated heater helps to maintain optimal wash temperatures. See “Cycle Guide” for cycles that allow the Steam Clean option.

You can also touch and hold STEAM CLEAN for 3 seconds to turn cycle signals on or off.

Extra Rinse

Activate this option to add an extra rinse to most cycles.

You can also touch and hold EXTRA RINSE

for 3 seconds to disable/enable the Control Lock.

Wash & Dry (on some models)

Touch to add a drying cycle to your load after the wash cycle has finished. The Wash & Dry option is designed to wash and dry small loads overnight. Cycle time

will vary based on load composition. For optimal dry performance and cycle time, load the drum no more than one-quarter full. The cycle will automatically terminate after a maximum 12-hour cycle time.

You can also touch and hold WASH & DRY for 3 seconds to activate/deactivate the FanFresh® option. Use the FanFresh® option if you will be unable to remove the load promptly. The washer

will automatically activate the fan after the cycle ends and tumble the load periodically for up to 12 hours.

IMPORTANT:

nDo not use dryer sheets.

nDo not dry comforters or large blankets.

Load & Go™ (on some models)

Touch to select this option If you want to automatically add HE detergent to the wash load at the proper time.

IMPORTANT: When using the dispenser cartridge with concentrated liquid detergent, be sure to change the detergent concentration settings in the control if the detergent used is different than factory preset of

2x concentration. Change the detergent concentration setting by touching and holding TEMP and SOIL for

3 seconds.

You can also touch and hold LOAD & GO™ for 3 seconds to set a presoak.

PreSoak (on some models)

Touch to add a presoak time of your choice to a wash cycle.

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8 DISPENSERS

Load & Go™ Bulk Dispenser (only on some models – varies by model)

The Load & Go™ bulk dispenser gives you the convenience of not having to add the HE detergent to the wash load every time. It also determines the best amount of detergent and the best time to add it to the load. See the “Using the Dispensers” section for information on using the dispenser

drawer.

A B

Washer comes with choice of a 1- or 2-liter bulk liquid detergent dispenser.

A2-Liter Bulk Liquid High Efficiency (HE) detergent dispenser

This bulk dispenser holds up to 67.6 oz (2 L) of liquid HE detergent.

B1-Liter Bulk Liquid High Efficiency (HE) detergent dispenser

This bulk dispenser holds up to 33.8 oz (1 L) of liquid HE detergent.

Each dispenser holds enough detergent for many loads of laundry. Each adds the appropriate quantity of HE detergent to the wash load at the proper time. See the “Using the Dispensers” section for information on using the dispenser.

IMPORTANT: Do not use chlorine bleach or powdered detergent in the bulk dispenser. Powdered detergent must be added to the single load dispenser. See the “Using the Washer” section.

Single Load Dispenser Drawer

The single load dispenser drawer gives you the convenience of adding HE detergent, liquid chlorine bleach, and liquid fabric softener to the wash load at the proper time. See the “Using the Dispensers” section for information on using the dispenser drawer.

E

D

C

CHigh Efficiency (HE) detergent compartment

This compartment holds liquid or powdered HE detergent for your main wash cycle, and automatically dispenses detergent in the cycle.

DLiquid fabric softener compartment

This compartment holds liquid fabric softener. It automatically dispenses liquid fabric softener at the optimum time in the cycle.

ELiquid chlorine bleach compartment

This compartment automatically dilutes and dispenses liquid chlorine bleach at the optimum time during the first rinse after the wash cycle. It cannot dilute powdered bleach.

7

CYCLE GUIDE

You can use this washer to wash only or to wash and dry. This washer has a unique user interface to help you select the best cycle for your load. The “What to Wash” “How to Wash” layout guides you to the optimal cycle in two easy steps:

First determine what items are in the load that you are trying to wash. Use that to guide your “What to Wash” selection. Then determine how you want the washer to wash them and select the appropriate “How to Wash” selection. Selecting “What to Wash” will automatically

select a default “How to Wash selection,” so selecting a “How to Wash” is optional. See chart below for more details.

	“What to Wash”
What items Do You Want to Wash?	Cycle Selection:
Cottons, linens, and mixed garment loads	Regular
No-iron fabrics, dress shirts/pants, synthetics, sheer/lacy garments	Delicates
Large items such as small comforters, sleeping bags, jackets, and washable rugs	Bulky Items
White fabrics/garments	Whites
Brightor dark-colored cottons, linens, and mixed loads	Colors
Sturdy towels and washcloths	Towels
	“How to Wash”
How Do You Want to Wash Them?	Cycle Selection:
Regular/Normal	Normal
With fewer wrinkles	Wrinkle Control
Intense Cleaning	Heavy Duty
Eliminate 99.9% of three common household bacteria	Sanitize* (with Oxi –on some models)
Gentle cleaning with cold water	Cold Wash
Fast	Quick

Settings and options shown in bold are default settings for that wash cycle. For best fabric care, choose the cycle, options, and settings that best fit the load being washed. Always read and follow fabric care labels and laundry product instructions. Avoid tightly packing the washer. The washer will not rinse well or spin correctly if tightly packed. If running Wash & Dry, loading the drum 1/4 full or less will improve drying performance and cycle time. Not all settings are available with each cycle, and some options cannot be used together. Not all options are available on all models.

What	How	Basic Settings					Additional Options
		Temp	Spin		Soil	Steam Clean	Extra Rinse	PreSoak		Wash	Load
										& Dry	& Go™
Regular	Normal	Hot	Fast		Light	X	X	X		X	X
		Very Warm	Medium Fast		Normal
		Warm	Medium		Heavy
		Cool	Off
		Cold
	Wrinkle	Hot	Fast		Light	X	X	X		X	X
	Control	Very Warm	Medium Fast		Normal
		Warm	Medium		Heavy
		Cool	Slow
		Cold	Off
	Heavy Duty	Hot	Fast		Light	X	X	X		X	X
		Very Warm	Medium Fast		Normal
		Warm	Medium		Heavy
		Cool	Off
		Cold
	Sanitize*	Hot	Fast		Light	X	X			X	X
	(with Oxi –		Medium Fast		Normal
	on some		Medium		Heavy
	models)
	Cold Wash	Hot	Fast		Light		X	X		X	X
		Very Warm	Medium Fast		Normal
		Warm	Medium		Heavy
		Cool	Off
		Cold
	Quick	Hot	Fast		Light	X	X	X		X	X
		Very Warm	Medium Fast		Normal
		Warm	Medium		Heavy
		Cool	Off
		Cold

*This cycle eliminates 99.9% of the most common bacteria found in clothes, sheets, and towels. Using the highest wash temperature available and adding a powdered Oxi product in the drum (on some models) ensures sanitization. Check recommended wash temperature of your items and use the amount of Oxi recommended by the manufacturer (on some models). Bacteria tested were K. pneumonia, P. aureginosa, and S. aureus.

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What	How	Basic Settings					Additional Options
		Temp	Spin		Soil	Steam Clean	Extra Rinse	PreSoak		Wash	Load
										& Dry	& Go™
Delicates	Normal	Hot	Fast		Light	X	X	X		X	X
		Very Warm	Medium Fast		Normal
		Warm	Medium		Heavy
		Cool	Slow
		Cold	Off
	Quick	Hot	Fast		Light	X	X	X		X	X
		Very Warm	Medium Fast		Normal
		Warm	Medium		Heavy
		Cool	Slow
		Cold	Off
	Wrinkle	Hot	Fast		Light	X	X	X		X	X
	Control	Very Warm	Medium Fast		Normal
		Warm	Medium		Heavy
		Cool	Slow
		Cold	Off
	Heavy Duty	Hot	Fast		Light	X	X	X		X	X
		Very Warm	Medium Fast		Normal
		Warm	Medium		Heavy
		Cool	Slow
		Cold	Off
	Cold Wash	Hot	Fast		Light		X	X		X	X
		Very Warm	Medium Fast		Normal
		Warm	Medium		Heavy
		Cool	Slow
		Cold	Off
	Sanitize*	Hot	Fast		Light	X	X			X	X
	(with Oxi –		Medium Fast		Normal
	on some		Medium		Heavy
	models)		Slow
			Off
Bulky Items	Normal	Hot	Fast		Light	X	X	X		X	X
		Very Warm	Medium Fast		Normal
		Warm	Medium		Heavy
		Cool	Slow
		Cold	Off
	Quick	Hot	Fast		Light	X	X	X		X	X
		Very Warm	Medium Fast		Normal
		Warm	Medium		Heavy
		Cool	Slow
		Cold	Off
	Wrinkle	Hot	Fast		Light	X	X	X		X	X
	Control	Very Warm	Medium Fast		Normal
		Warm	Medium		Heavy
		Cool	Slow
		Cold	Off
	Heavy Duty	Hot	Fast		Light	X	X	X		X	X
		Very Warm	Medium Fast		Normal
		Warm	Medium		Heavy
		Cool	Slow
		Cold	Off
	Cold Wash	Hot	Fast		Light		X	X		X	X
		Very Warm	Medium Fast		Normal
		Warm	Medium		Heavy
		Cool	Slow
		Cold	Off

*This cycle eliminates 99.9% of the most common bacteria found in clothes, sheets, and towels. Using the highest wash temperature available and adding a powdered Oxi product in the drum (on some models) ensures sanitization. Check recommended wash temperature of your items and use the amount of Oxi recommended by the manufacturer (on some models). Bacteria tested were K. pneumonia, P. aureginosa, and S. aureus.

9

What	How	Basic Settings					Additional Options
		Temp	Spin		Soil	Steam Clean	Extra Rinse	PreSoak		Wash	Load
										& Dry	& Go™
Whites	Normal	Hot	Fast		Light	X	X	X		X	X
		Very Warm	Medium Fast		Normal
		Warm	Medium		Heavy
		Cool	Slow
		Cold	Off
	Quick	Hot	Fast		Light	X	X	X		X	X
		Very Warm	Medium Fast		Normal
		Warm	Medium		Heavy
		Cool	Slow
		Cold	Off
	Wrinkle	Hot	Fast		Light	X	X	X		X	X
	Control	Very Warm	Medium Fast		Normal
		Warm	Medium		Heavy
		Cool	Slow
		Cold	Off
	Heavy Duty	Hot	Fast		Light	X	X	X		X	X
		Very Warm	Medium Fast		Normal
		Warm	Medium		Heavy
		Cool	Slow
		Cold	Off
	Cold Wash	Hot	Fast		Light		X	X		X	X
		Very Warm	Medium Fast		Normal
		Warm	Medium		Heavy
		Cool	Slow
		Cold	Off
	Sanitize*	Hot	Fast		Light	X	X			X	X
	(with Oxi –		Medium Fast		Normal
	on some		Medium		Heavy
	models)		Slow
			Off
Colors	Normal	Hot	Fast		Light	X	X	X		X	X
		Very Warm	Medium Fast		Normal
		Warm	Medium		Heavy
		Cool	Slow
		Cold	Off
	Quick	Hot	Fast		Light	X	X	X		X	X
		Very Warm	Medium Fast		Normal
		Warm	Medium		Heavy
		Cool	Slow
		Cold	Off
	Wrinkle	Hot	Fast		Light	X	X	X		X	X
	Control	Very Warm	Medium Fast		Normal
		Warm	Medium		Heavy
		Cool	Slow
		Cold	Off
	Heavy Duty	Hot	Fast		Light	X	X	X		X	X
		Very Warm	Medium Fast		Normal
		Warm	Medium		Heavy
		Cool	Slow
		Cold	Off
	Cold Wash	Hot	Fast		Light		X	X		X	X
		Very Warm	Medium Fast		Normal
		Warm	Medium		Heavy
		Cool	Slow
		Cold	Off
	Sanitize*	Hot	Fast		Light	X	X			X	X
	(with Oxi –		Medium Fast		Normal
	on some		Medium		Heavy
	models)		Slow
			Off

*This cycle eliminates 99.9% of the most common bacteria found in clothes, sheets, and towels. Using the highest wash temperature available and adding a powdered Oxi product in the drum (on some models) ensures sanitization. Check recommended wash temperature of your items and use the amount of Oxi recommended by the manufacturer (on some models). Bacteria tested were K. pneumonia, P. aureginosa, and S. aureus.

10