Vertical Communications TeleVantage 7.5 User Manual
INSTALLING INTEL TELEPHONY
COMPONENTS
TELEVANTAGE 7.5
COPYRIGHT
© 2006 Vertical Communications, Inc. All rights reserved. This manual and the software described in it are copyrighted with all rights reserved.
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TRADEMARKS
Vertical Communications and the Vertical Communications logo and combinations thereof are trademarks of Vertical Communications, Inc.
TeleVantage and the TeleVantage logo are registered trademarks of Vertical Communications, Inc. Microsoft, Windows, and Windows NT are
registered trademarks of Microsoft Corporation. SQL Server is a trademark of Microsoft Corporation. Adobe and Acrobat are registered
trademarks of Adobe Systems Incorporated. Dialogic is a registered trademark of Intel Corporation. Other brand names, company names and
product names are trademarks or registered trademarks of their respective companies.
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#97-6610B Edition 7.5 July 2006
CONTENT S
Chapter 1. Introduction.....................................................................1-1
Overview...............................................................................................1-2
How to use this manual.........................................................................1-2
Where to get help..................................................................................1-2
Chapter 2. Telephony Resource Options........................................2-1
Overview...............................................................................................2-2
Providing telephony resources for TeleVantage...................................2-2
Intel HMP vs. Intel Dialogic boards.......................................................2-3
Section 1 Preparing for Installation
Chapter 3. Intel HMP Requirements.................................................3-1
Introduction ...........................................................................................3-2
Intel HMP version requirements............................................................3-2
TeleVantage Server PC requirements with Intel HMP..........................3-2
Intel HMP license requirements............................................................3-2
Ordering Intel HMP licenses ............................................................. 3-3
Configuring Intel HMP resources via flexible licensing..................... 3-4
About Intel HMP license file names..................................................3-6
Chapter 4. Intel Dialogic Telephony Hardware and Software Re-
quirements........................................................................ 4-1
Introduction ...........................................................................................4-2
Intel Dialogic telephony resource overview...........................................4-2
Trunk resources ................................................................................ 4-3
Station resources ..............................................................................4-3
IP trunks and RTP resources............................................................4-3
Voice resources................................................................................. 4-4
Conference resources....................................................................... 4-5
About telephony boards........................................................................4-5
Section 2 Installing Intel HMP
Chapter 5. Installing Intel Host Media Processing.........................5-1
Introduction...........................................................................................5-2
Task checklist....................................................................................5-2
Preparing to install Intel HMP 1.1.........................................................5-3
Uninstalling your current Intel Dialogic drivers......................................5-3
Installing Intel HMP 1.1.........................................................................5-5
Installing Intel HMP 1.1 SU...................................................................5-7
Installing and activating your Intel HMP license ................................... 5-9
Saving your Intel HMP license to your license directory.................5-10
Installing and activating your Intel HMP license..............................5-11
Switching to a different Intel HMP license.......................................5-13
Upgrading a license.........................................................................5-13
Installing an Emergency Replacement license...............................5-13
Starting Intel HMP...............................................................................5-14
Using dual network connections with Intel HMP................................. 5-14
APIC timer operation and Intel HMP...................................................5-15
Changing the IP address used by Intel HMP......................................5-16
Uninstalling Intel HMP ........................................................................5-16
Section 3 Installing Intel Boards and Drivers
Chapter 6. Installing Intel Dialogic Boards .....................................6-1
Introduction...........................................................................................6-2
Perform these steps ..........................................................................6-2
Static warning....................................................................................6-3
Setting Intel Dialogic board IDs ............................................................6-4
Installing Intel Dialogic boards..............................................................6-6
Connecting trunk boards to trunk lines.................................................6-7
Connecting regular analog trunk boards...........................................6-8
Connecting analog DID trunk boards................................................6-8
Connecting Robbed Bit T1 trunk boards...........................................6-9
Connecting ISDN PRI T1 trunk boards.............................................6-9
Connecting ISDN PRI E1 trunk boards.............................................6-9
Connecting E1 CAS trunk boards ...................................................6-10
Connecting ISDN BRI trunk boards ................................................6-10
Connecting Internet telephony boards and VoIP phones...................6-11
Connecting SIP phones, H.323 phones, and IP gateways.............6-11
Connecting station boards and phones..............................................6-11
INSTALLING INTEL TELEPHONY COMPONENTS
Connecting analog station boards and phones .............................. 6-11
Connecting digital station boards and phones................................6-14
Connecting Toshiba digital station boards and phones..................6-17
Configuring the BCP connection panel for failover support ................6-17
Chapter 7. Installing Intel Dialogic Board Drivers..........................7-1
Introduction ...........................................................................................7-2
Task checklist.................................................................................... 7-3
Preparing to install Intel Dialogic SR 5.1.1............................................7-3
Uninstalling your current Intel Dialogic drivers......................................7-4
Installing Intel Dialogic SR 5.1.1 ...........................................................7-6
Installing Intel Dialogic SR 5.1.1 FP 1 SU.............................................7-7
Installing the TeleVantage SR 5.1.1 Driver Updates.............................7-9
Installing the Intel Dialogic DSI board drivers .....................................7-10
Installing Intel Dialogic GlobalCall 4.3.................................................7-11
Configuring the Intel Dialogic drivers ..................................................7-12
Basic board configuration tasks...................................................... 7-13
Board-specific configuration tasks..................................................7-19
Test-starting the Intel Dialogic drivers.................................................7-33
Configuring an ISDN line.....................................................................7-35
Configuring Robbed Bit T1 signaling...................................................7-35
About Robbed Bit T1 signaling ....................................................... 7-35
Installing the Robbed Bit T1 Experimenter .....................................7-36
Using the Robbed Bit T1 Experimenter..........................................7-36
Configuring Robbed Bit T1 signaling manually...............................7-40
Placing and receiving test phone calls............................................ 7-41
Testing individual bit states with the custom actions option........... 7-42
Installing Toshiba Strata DKTU station boards and drivers ................7-42
Appendixes
Appendix A. Voice and Conference Resource
Usage in TeleVantage.....................................................A-1
Voice and conference resources by board........................................... A-1
How voice resources are used.............................................................A-1
Dedicated vs. shared voice resources (Intel boards only)................A-3
Viewing voice resource performance counters.................................A-4
Maximum possible voice resource use.............................................A-4
Conserving voice resources..............................................................A-4
Identifying if you need more voice resources ...................................A-5
Gaining extra voice resources ..........................................................A-5
CONTENTS
How conference resources are used....................................................A-5
Conference maximums .....................................................................A-7
Appendix B. Configuring Intel Dialogic Board ISDN Parameters B-1
Using the Intel Dialogic Makecall Utility................................................B-2
Using ISDIAG ......................................................................................B-2
Changing TeleVantage ISDN protocol parameters ..........................B-4
Using the TeleVantage D-Channel ISDN trace utility...........................B-5
Viewing D-Channel Trace files..........................................................B-7
Using the ISDN Two B-Channel Transfer test utility.............................B-9
Appendix C. Troubleshooting......................................................... C-1
Troubleshooting Intel Dialogic board problems ................................... C-1
Intel Dialogic System Information Output......................................... C-2
Troubleshooting Robbed Bit T1 problems......................................... C-14
Troubleshooting ISDN PRI T1/E1 problems...................................... C-15
Troubleshooting problems with analog trunks................................... C-17
Appendix D. Using the Intel Dialogic Configuration Manager..... D-1
Running DCM remotely using Microsoft Terminal Services ................ D-2
Configuring DCM for remote administration in a Windows 2000/2003
Terminal Server environment.................................................... D-2
Appendix E. Intel Dialogic Telephony Board Specifications ....... E-1
Basic Board Information table contents ............................................E-1
Trunk Resources by Board table contents........................................E-2
Station and Other Resources by Board table contents ....................E-3
Appendix F. Changing the Media Load for a DM3 Telephony Board
F-1
Index ................................................................................................... I-1
INSTALLING INTEL TELEPHONY COMPONENTS
CHAPTER 1
CHAPTER 1
INTRODUCTION
CHAPTER CONTENTS
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2
How to use this manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2
Where to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2
Overview________________________________________________
This manual provides information on selecting and installing Intel Dialogic components for use
with TeleVantage.
For information on planning for your TeleVantage system, including the TeleVantage
components, PC and network requirements, a nd the various t runk and station options you can
use with TeleVantage, see Installing T eleVantage. That manual also explains how to install and
configure TeleVantage Server, TeleVantage database server, and TeleVantage workstation
applications. For instructions on using TeleVantage after it is installed, see Administering
TeleVantage and Using TeleVantage.
How to use this manual____________________________________
There are two related installation manuals that guide you through all of the steps required to plan
for and install your TeleVantage system:
Q
Installing T eleVantage is where all TeleVantage installations or upgrades begin. For an
overview, see Chapter 1 in Installing TeleVantage.
Q
Installing Intel Telephony Compon ents (th i s manual) contains three main sections:
Q
Section 1, “Preparing for Installation”. The chapters in this section describe the
Intel telephony resources that you can use with TeleVantage.
Q
Section 2, “Installing Intel HMP”. This section describes in detail how to install
Intel HMP software.
Q
Section 3, “Installing Intel Dialogic Boards and Drivers”. The chapters in this
section describe the Intel board and driver installation and configuration process in
detail.
Where to get help_________________________________________
Contact your TeleVantage provider for technical support—Vertical only provides technical
support through TeleVantage providers. For information about how to report problems, see
“Reporting problems to your TeleVantage provider” in Chapter 12 in Administering
TeleVantage.
1-2 INSTALLING INTEL TELEPHONY COMPONENTS
CHAPTER 2
CHAPTER 2
TELEPHONY RESOURCE OPTIONS
CHAPTER CONTENTS
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2
Providing telephony resources for TeleVantage . . . . . . . . . . . . . . .2-2
Intel HMP vs. Intel Dialogic boards . . . . . . . . . . . . . . . . . . . . . . . . .2-3
Overview________________________________________________
This chapter compares the two methods for providing telephony resources for use by
TeleVantage to help you decide which approach best meets your needs.
Providing telephony resources for T eleVantage________________
Your TeleVantage Server can be configured i n one of two ways to provide the te lephony
resources re quired by Tele Vantage:
Q
Intel® Dialogic® telephony hardware and software. Call and media processing
functions are performed by dedicated digital signal process ors (DSPs) on tel ephony
boards installed in the TeleVantage Server.
Q
Intel NetStructure ™ Host Media Processing (Intel HMP) software. When installed
on the TeleVantage Server, Intel HMP software performs like an Intel Dialogic DM3
telephony board, but all media processing takes place on the Server PC processor and
memory. Intel HMP uses the Server’s network interface card (NIC) to provide IP
connectivity.
Important:
cannot combine Intel HMP software and Intel boards on the same Server. In the same network,
you can use Intel HMP on some TeleVantage Servers and I nt el boards on other TeleVantag e
Servers.
You must choose one of the se appr oaches for your TeleVanta ge Server. You
2-2 INSTALLING INTEL TELEPHONY COMPONENTS
Intel HMP vs. Intel Dialogic boards __________________________
Use the information in the following table to decide which approach best meets your needs. For
specific requirements for either approach, see Chapter 3, “Intel HMP Requirements” or
Chapter 4, “Intel Dialogic Telephony Hardware and Software Requirements.”
Intel HMP Intel boards
Server
requirements
Trunk and
station support
Flexibility Can be a more cost-effective solution,
Upgrades Software-only solution, facilitating
Requires a more powerful CPU (or dual
CPU in some circumstances) and more
memory to handle the same number ports
compared to Intel boards, since all media
processing occurs on the PC’s CPU and
memory.
For example, On a dual 3.2 Ghz Xenon PC,
Intel HMP 1.1 supports a maximum of 120
IP ports and 120 voice resources.
Also, Intel HMP can not run on every
processor or motherboard that supports the
Intel Dialogic boards. It is recommended
that you buy a PC certified for Intel HMP
from an authorized Intel distribution partner.
Only IP ports are directly supported. If you
require analog, T1, E1, or ISDN BRI
service, or need to support analog phones,
you must purchase one or more third-party
gateway devices and connect them to the
TeleVantage Server over VoIP. Digital
phones are not supported.
especially for a 100% VoIP configuration.
You only buy the resources that you need,
not the pre-packaged fixed resources
supplied by a telephony board.
A flexible licensing scheme enables you to
tailor your system to meet your specific
telephony and media-processing resource
requirements. You choose exactly the
number and type of resources that you
need.
installation and upgrades. By purchasing a
different license, or upgrading your PC, you
can easily grow your system as your needs
change.
Supported on a wide variety of PCs.
Can support a larger number of
simultaneous calls and media processing
than Intel HMP since those functions are
performed by dedicated digital signal
processors (DSPs) on the telephony
boards.
For example, on a dual-processor 3.2 GHz
Xenon PC, Intel boards can be configured
to support over 240 IP ports and over 300
voice resources.
Boards are available for use with
TeleVantage that support a wide variety of
trunks (analog, VoIP, T1, E1, and ISDN
BRI), as well as digital and analog stations.
Within one T eleVantage Server PC you can
have boards that support up to 12 T1 spans
and 720 analog stations.
Boards have fixed resources. To obtain the
specific resources that you require, you
may need to purchase more hardware than
you need, ending up with other board
resources that you will not use. To add
additional resources, you must install
additional boards.
Boards take up slots in the TeleVantage
Server. As your system grows, you may run
out of slots, requiring that you install and
deploy a new Server PC.
CHAPTER 2. TELEPHONY RESOURCE OPTIONS 2-3
Section 1
Preparing for
Installation
CHAPTER 3
CHAPTER 3
INTEL HMP REQUIREMENTS
CHAPTER CONTENTS
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2
Intel HMP version requirements . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2
TeleVantage Server PC requirements with Intel HMP . . . . . . . . . .3-2
Intel HMP license requirements . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2
Introduction _____________________________________________
If upgrading from TeleVantage 7, skip this chapter. Intel HMP requirements are unchanged.
This chapter describes requirements for using Intel NetStructure Host Media Processing (Intel
HMP) software to provide telephony resources for use by TeleVantage.
Important:
TeleVantage (instead of Intel HMP), see Chapter 4, “Intel Dialogic Telephony Hardware and
Software Requirements.”
If you are using Intel Dialogic boards and drivers to provide telephony resources for
Intel HMP version requirements_____________________________
TeleVantage 7.5 requires Intel HMP 1.1 and Intel HMP 1.1 Service Update 32 (SU 32) or
higher.
T eleVantage Server PC requirements with Intel HMP____________
Intel HMP runs on the TeleVantage Server PC. You must use a Vertical TeleVantage Server that
comes with Intel HMP and TeleVantage 7.5 pre-installed, and that meets the requirements
described in “TeleVantage Server PC requirements” in Chapter 3 of Installing TeleVantage.
Contact your TeleVantage provider to obtain a Vertical TeleVantage Server that meets your
needs.
You must use a static IP address for the NIC that handles RTP audio traffic on the TeleVantage
Server PC. For more information, see “Network interface card (NIC) requirements” in Chapter
3 in Installing TeleVantage.
Intel HMP license requirements _____________________________
An Intel HMP license is a file that defines the number of call control and media processing
resources that your HMP installation will support. Using Intel HMP’s flexible licensing feature,
you configure and purchase one Intel HMP license per TeleVantage Server PC. Each license
supports the specific resources that you require. An Intel HMP license is locked to the MAC
address of a network interface card (NIC) on the TeleVantage Server PC, and can only be used
on that Server.
3-2 INSTALLING INTEL TELEPHONY COMPONENTS
Ordering Intel HMP licenses
To obtain an Intel HMP license, contact your TeleVantage provider. When your order an Intel
HMP license, you will need to supply the following information:
Q
MAC address of the NIC on the TeleVantage Server. If your TeleVantage Server has
two NICs, you can lock your Intel HMP license to either one.
Q
Specific quantity of each type of Intel HMP resource that you require.
The available resources are described in “Configuring Intel HMP resources via flexible
licensing” on page 3-4. Your TeleVantage provider can he lp you identify the resource type s and
quantities that best meet your needs.
Intel HMP license types
The following table summarizes the Intel HMP license types that are available:
License type
Verification
Evaluation (free) 4 resources of
Trial3 (free) Any supported
Purchased Any supported
Emergency
Replacement
1
(free) 1 Basic RTP
6
1. Can be used for basic testing with TeleVantage to verify tha t Intel HMP was installed successfully, for
example, to call an auto attendant from any VoIP endpoint.
2. License is not locked to a specific MAC address on the TeleVantage Server.
3. Useful if you want to test a specific configuration before purchasing a license
4. See “Configuring Intel HMP resources via flexible licensing” on page 3-4 for configuration guidelines.
5. Supply MAC address of NIC on the TeleVantage Server when ordering license.
6. Required if you must move Intel HMP to another TeleVantage Server PC because of a hardware failure.
A request for a Purchased license to replace it is generated automatically.
Resources
supported
G.711, 1 Voice
each type
combination
combination
Replaces a
Purchased
license
4
4
Expiration How to obtain
Does not
expire
45 days Available from
Installed automatically with Intel HMP 1.1
software
www.intel.com/go/mediaprocessing.
30 days Contact an Intel authorized distributor or
Does not
expire
14 days Contact an Intel authorized distributor or
your TeleVantage provider
Contact an Intel authorized distributor or
your T eleVantage provider
your T eleVantage provider
MAC
Address
required
2
No
2
No
5
Yes
5
Yes
5
Yes
CHAPTER 3. INTEL HMP REQUIREMENTS 3-3
Configuring Intel HMP resources via flex ible licensing
To determine th e numbe r and types o f resourc es you nee d to suppor t your sy stem size, you need
to account for the peak usage of these resources. For example, if the maximum number of trunk
calls you need to support is 40, and at the same time you need to support a maximum 20 station
calls, you will need 60 Basic RTP G.711 resources. If those calls on the trunks and s tations may
be listening to auto attendants or voice mail, you will also need 60 Voice resources.
An Excel spreadsheet call ed IntelRTPResourceNeeds.xls is provided for you to help
Note:
calculate the resource s you need to support your configuration. It is located by default in
C:\Program Files\TeleVantage\Administrator. Also see Appendix A, “Voice and Conference
Resource Usage in TeleVantage.”
If you are familiar with the Intel boards required for your configuration, a quick way to
determine the equivalent Intel HMP resource requirements is to total up the IP, Voice and
conference resources provided by Intel boards, and then purchase similar quantities of Intel
HMP resources. If you also need to use low bit-rate coders, you must purchase one of those
resources for every basic RTP G.711 resource.
The more simultaneous resources your system uses, the more powerful PC you will need to use
for your TeleVantage Server, and the more memory you will need. See “CPU and memory
requirements when using Intel HMP” in Chapter 3 in Installing TeleVantage to determine the
appropriate CPU and memory for your system.
You can install more than one Intel HMP license, but only one license at a time can be active.
For more information on flexible licensing options, see Configuring Intel® NetStructure™ Host
Media Processing Resources, available for download at the following location:
http://www.intel.com/network/csp/applnots/9007an.htm
3-4 INSTALLING INTEL TELEPHONY COMPONENTS
The following table lists the resources that are available through flexible licensing. The
maximum number of resources per license is 255.
Note:
Although Intel HMP 1.1 includes Speech Integration and T.38 Fax Termination resources,
they are not currently supported in TeleVantage, and are not listed in the table. (Fax can be
supported via SIP FXO or other gat eway devices, as desc ribe d i n C hapter 14 of Administering
TeleVantage.)
Resource type
Basic RTP G. 71 1 r 120 Establishes a Real Time Transport Protocol (RTP) connection between
Voice v 120 One voice resource is used while playing or recording voice files (even
Enhanced RTP e 64 Allows the use of low bit rate (LBR) G.723.1, G.729A, and G.729AB
Resource
code
Limits Resource description
Intel HMP and one remote IP endpoint using the G.711 codec.
For example, each simultaneous VoIP call requires one Basic RTP
G.711 resource.
when voice files are played without a telephone), while playing tones
(such as the dial tone or ringback tone), while collecting digits from a
user, while recording files, and so forth. For a complete list of when
voice resources are used in TeleVantage, see Appendix A in Installing
TeleVantage.
codecs. Without Enhanced RTP resources, you do not get support for
these codecs.
Systems using HMP have a limited number of LBR codec resources.
The number of concurrent H.323 and SIP calls using LBR codecs is
limited to the number of LBR codec resources available. All calls in
excess of this limit will use the G.711 codec if it is configured, or fail if
G.711 is not configured.
Note: Each Enhanced RTP resource requires a Basic RTP G.711
resource. The number of Enhanced RTP resources must be equal to
or less than the number of Basic RTP G.711 resources.
Conferencing c 120 One conference resource is required for each conference participant, if
you are using beep on call recording, when supervising a call using the
monitor, coach, or join features, and so forth.
For a complete list of when conference resources are used in
TeleVantage, see Appendix A in Installing T eleVantage.
Note: In additi on to the r esour ces d escrib ed i n the table, Inte l re quires IP C all Co ntrol reso urces
if you are using the H.323 VoIP protocol (not SIP.) If you need to use H.323 (even on only 1 or 2
VoIP trunks), Intel require s t hat th e nu mber of Call Control resour ces is equal to the number of
Basic RTP G.711 resources.
CHAPTER 3. INTEL HMP REQUIREMENTS 3-5
About Intel HMP license file names
An Intel HMP license file name describes the type and number of resources supported by the
license, as well as the license type, for example:
72r72v36e36c0s0f_ver.xml
The file name format is:
<# Basic RTP G.711 resources>r<# Voice resources>v<# Enhanced RTP
resources>e<# Conferencing resources>c<# Speech integration resources>s<# T.38 Fax
Termination resources>f_<License type>.xml
The following abbreviations indicate the resource type:
Q
r. Basic RTP G.711
Q
v. Voice
Q
e. Enhanced RTP
Q
c. Conferencing
Q
s. Speech Integration
Q
f. T.38 Fax Termination
The following abbreviations identify the license type:
Q
ver. Verification license
Q
tri. Trial license
Q
pur. Purchased license
Q
eme. Emergency license
Examples
The following Verification license file supplied with Intel HMP supports 1 RTP G.711 resource
and one voice resource.
1r1v0e0c0s0f_ver.xml
The following Purchased license supports 72 RTP G.711 resources, 72 voice resources, 36
enhanced RTP resources, and 36 conferencing resources:
72r72v36e36c0s0f_pur.xml
Where to go next ______________________________________
Go to Chapter 5, “Installing Intel Host Media Processing.”
3-6 INSTALLING INTEL TELEPHONY COMPONENTS
CHAPTER 4
CHAPTER 4
INTEL DIALOGIC TELEPHONY
H
ARDWARE AND SOFTWARE
R
EQUIREMENT S
CHAPTER CONTENTS
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2
Intel Dialogic telephony resource overview. . . . . . . . . . . . . . . . . . .4-2
About telephony boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5
Introduction _____________________________________________
This chapter describes requirements for using Intel Dialogic telephony hardware and software
to provide board-based telephony resources for use by TeleVantage. Make sure all these
requirements are met before you begin the installation.
Important:
(instead of Intel Dialogic boar ds and drivers), see Chapt er 3, “Intel HMP Requirements.” You
cannot mix Intel HMP with Int el tel ephony hardware.
Required hardw are compo nents
The Intel Dialogic boards that you must use with TeleVantage are determined by the types of
trunks and phones your office uses and the number of trunks and phones that you need to
support. Trunk l ines from the pho ne company conn ect to trunk boar ds, Internet or LAN etherne t
cable supporting IP phones and other VoIP connectivity connects to Internet telephony boards,
and internal phones connect to station boards. All Intel boards must be installed on the
TeleVantage Server PC.
For instructions on how to install and connect Intel boards, see Chapter 6.
Required software component s
The following software components—included on the Intel Dialogic CD—must be installed on
the TeleVantage Server PC:
Q
Q
Q
If you ar e usi ng In tel HM P sof tware to pr ovid e tel ephony resou rces for T eleVa ntage
Intel Dialogic System Release (SR) 5.1.1 Drivers
Intel Dialogic SR 5.1.1 Feature Pack 1 System Update (FP1 SU)
TeleVantage SR 5.1.1 Driver Updates
For instructions on how to install and configure the Intel Dialogic software, see Chapter 7.
Important:
programs ha ve been cust omized for T eleVantag e 7.5, and yo u must use the se programs from the
Intel Dialogic CD included with TeleVantage. If you use Intel Dialogic setup programs from
another source, the driver s w ill not work correctly with TeleVa nt age.
The Intel Dialogic SR 5.1.1 Dr ivers, SR 5.1.1 FP1 SU, and Driver U pda t es setup
Intel Dialogic tele phony resour ce overvie w ___________________
Intel Dialogic telephony boards provide the following types of telephony resources.
Important:
Excel file SupportedTelephonyBoards.xls, includ ed on the root directory of the In te l Dialogic
Drivers CD. Appendix E contains the same informat io n in tabl e fo rm a t . Not e that not all Intel
telephony boards are supported by the SU 107 drivers included with TeleVantage 7.5. If you have
older unsupported boards, you will need to either repla ce them or use the SU 69 drivers in cluded
with TeleVantage 7.
4-2 INSTALLING INTEL TELEPHONY COMPONENTS
For the most up-to-date list of Intel telephony boards and specifications, refer to the
Trunk resources
Trunk resources connect the TeleVantage Server PC to trunk lines from your telephone service
provider. Intel Dialogic telephony boards provide trunk resources that support regular analog
trunks, anal og DID trunks, Centrex/PBX trunks, T1 trunks, E1 trunks, a nd ISDN BRI trun ks.
Station resources
Station resources connect the TeleVantage Server PC to analog CLASS or ADSI phones, digital
phones, and to othe r devi ce s such as music-on-hold devices and paging systems. (The Toshiba
Strata CS-DKTU station board provides station resources to support Toshiba’s Strata DKT
digital phones.)
IP trunks and RTP resources
IP trunks support Voice-over-IP (VoIP) calls to SIP phones or other SIP devices, H.323 phones
or other H.323 devices, or to other TeleVanta ge Servers.
When determining how many IP t runks that y ou need to supp ort your IP phone user s, it may not
be necessary to have an IP trunk for each IP phone. The IP trunk will only be in use while the
user is actually on the phone (on a call, checking their voice mail, and so forth). If your IP phone
users are on the phone frequently—for example, if they are call center agents—then it may be
necessary to have a dedicated, 1-to-1 relationship between IP trunks and IP phones. However,
for most users, a lower ratio of IP trunk s to IP phones—such as 1-to-4—may be acceptable.
An Excel spreadsheet cal l ed IntelRTPResourceNeeds.xls is provided for you to help
Note:
calculate the IP trunk and R TP R esource needs you need to support your configuration. It is
located by default in C:\Program Files\TeleVantage\Administrato r.
Using a host-based VoIP stack
Most Internet telephony boards can be configured to use a host-based stack. (See the Trunk
Resources by Board table in Appendix E for boards that you can use with a host-based stack.)
When you add an Internet span in the TeleVantage Administrator and configure it with a
host-based VoIP stack, the IP protocol stack runs on the TeleVantage Server's CPU. Call control
goes over the PC's NIC and Real-time Transport Protocol (RTP) audio can go over the IP
telephony board's NIC if the board has a NIC. See “Using a host-based stack” in Chapter 5 of
Administering TeleVa ntage for more infor ma t i on .
IP trunks use RTP resources to provide an audio connection to other resources in the system
such as analog stations and digital trunks.
Q
H.323 trunks have a fix e d 1- to- 1 ma pp i ng to RTP resources—you must assign an RTP
resource to each H.323 trunk via the TeleVantage Administrator.
Q
SIP trunks allocate RTP resources from a shared pool. (RTP resources assigned to H.323
trunks are not available to SIP trunks.) When using the TeleVantage off-bus routing, SIP
trunks do not usua lly need RTP reso urces for SI P-to-SIP calls , so you may requi re fewer
RTP resources than SIP trunks.
CHAPTER 4. INTEL DIALOGIC TELEPHONY HARDWARE AND SOFTWARE REQUIREMENTS 4-3
Q
Some TeleVantage features such as call recording will require RTP resources even for
SIP-to-SIP calls.
A host-based VoIP stack is re commended for all new inst al l ati ons. You must use a
Note:
host-based stack if an y of the fo l lo w i ng ap pl y t o you.
Q
You plan to use the Session Initiation Protocol (SIP) to enable VoIP communications
with SIP phones or softphones, SIP services, SIP carriers, or PSTN gateway devices.
Q
You have a DI0408LSAR2 integrated analog trunk and station board, which requires a
host-based stack.
Q
You want to access the conference resources on IP telephony boards that provide them.
Q
You have multiple Internet telephony boards in your TeleVantage Server, and you want
all incoming VoIP calls at a single IP address.
Q
You want to divide your Internet trunks into multiple spans with different IP addresses,
for example, one inside your firewall and one outside.
Note:
Mixing host-based and embedded based stacks in the same PC is not supported.
Using an e mbedde d H. 323 st a ck
Important: Int el Dia logi c SR 5. 1.1 SU 107, included with Tele Van ta ge 7.5, does not support
embedded stack. Embe dded stack is only supported by Intel Dialogic SR 5.1.1 SU 69 , inc luded
with TeleVantage 7.
Some legacy Internet telephony boards can be configured to use an embedded H.323 stack. (See
the Trunk Resources by Board table in Appendix E for boards that you can use with an
embedded stack.)
With an embedded H.323 stack, the H.323 call control and RTP resources run on the board’s
digital signal processor (DSP), off-loading the TeleVantage Server’s CPU.
Voice resou rces
Voice resources carry out audio-processing tasks such as recording or playing audio, and
detecting touchtone digits. The TeleVantage features intercom, paging, voice-first answering,
system call recording, beep on call recording, forwarding calls to external numbers, and external
station calls also use voice resources (external stations can optionally be configured to not
require voice resources.) Some voice resources may also support fax, FSK, and CSP
capabilities.
For guidelines on determining how many voice resources your system needs, and for
instructions on how to install more voice resources, see Appendix A.
4-4 INSTALLING INTEL TELEPHONY COMPONENTS
Fax capability
Some voice resources provide fax capability. TeleVantage does not use the fax capabilities of
these voice resources, but will use these voice resources for normal voice resource activity such
as playing or recording voice files. Note, however, that fax-capable voice resources on Intel
Dialogic DM3 boards are not used in this way by TeleVantage. Fax-capable voice resources can
be used by third-party applications.
FSK capabili ty
Some voice resources provide the ability to transmit and receive frequency shift keying (FSK)
signaling which TeleVantage uses to send Caller ID or visual message waiting information to
CLASS phones.
CSP capability
Some voice resources provide continuous speech processing (CSP) capability. TeleVantage
does not use the CSP capabilities of these voice resources, but will use these voice resources for
normal voice resource activity such as playing or recording voice files. CSP-capable voice
resources can be used by third-party applications.
Conference resources
Conference resources provide conferencing capabilities. For details on how TeleVantage uses
conference resources, see Appendix A.
About telephony boards________________ _______________ ____
About slot types
The type of slot and number of slots required va ry by board. A pa rticular boar d may require 1
or 2 ISA or PCI slots.
There are 2 voltage specifications for PCI slots, 3.3 and 5 volts. 3.3 volt slots are sometimes
called PCI-X slots. Some PCI boards require 3.3-volt slots while others require 5-volt slots.
Universal PCI (UPCI) boards can be installed in either slot.
CHAPTER 4. INTEL DIALOGIC TELEPHONY HARDWARE AND SOFTWARE REQUIREMENTS 4-5
The following diagram illustrates the different PCI slot types. Regular 5-volt PCI boards fit into
either the 32-bit or 64-bit 5-volt PCI slot. UPCI boards fit into any of the slots illustrated.
Important:
tables in Appendix E hardware, these boards are identified with a model number that ends in U,
for example, HDSI/480U, with a slot type of UPCI.
Some Intel Dialogic board s ar e available in both a PCI and UPCI version. In the
About timeslot limits
The number of timeslots consumed by the Intel Dialogic boards in your TeleVantage Server
determine the number of trunks and stations your system can support. The information in this
section is particularly important if you are using a combination of SCbus and H.100 boards.
All Intel Dialogic boards are interconnected by a voice bus within the PC chassis that allows for
the switching of phone calls and sharing of resources between boards. There are 2 TDM voice
bus types, the SCbus and the CTbus.
Q
The SCbus supports a maximum of 1024 timeslots, which means that the total number
of timeslots used by all of the installed Intel Dialogic boards cannot exceed 1024.
Q
The CTbus support s a max imum of 40 96 or 1024 ti mes lots , depen ding o n the si gnal ing
mode used. The CTbus supports two signaling modes:
Q
Native CTbus signaling m ode. In this mode, the CTbus supports a maximum of
4096 timeslots. Some of the H. 100 boards sup ported by TeleVantage suppor t
CTbus mode.
Native CTbus signaling mode is used automatically if all the Intel Dialogic boards
in the TeleVantage Server are H.100 boards that support native CTbus mode.
Q
Legacy SCbus signaling mode. In this mode, the CTbus supports a maximum of
1024 timeslots, the same as the SCbus.
Legacy SCbus signaling is used automatically if there are any SCbus boards in the
TeleVantage Server, or if there are any CTbus boards that do not support native
CTbus signaling mode.
4-6 INSTALLING INTEL TELEPHONY COMPONENTS
Using the information in the Intel Dialogic Hardware Specification tables, add up the timeslots
used by each board to make sure you do not exceed the maximum number of timeslots
supported. For example, you cannot install 10 D/480SC-2T1 SCbus boards, and 5
MSI/80PCI-GBL CTbus boards, because the total number of timeslots required by this
configuration is 1160, which exceeds the system limit of 1024 timeslots.
About DM3 boards
TeleVantage supports the following Intel Dialogic DM3 boards, which have special
requirements and configuration needs as outlined in the rest of this manual.
Q
DM/IPx integrated Internet telephony boards with T1 and E1 trunk and conferencing
resources
Q
DISIx or HDSI/x analog station boards
Q
DM/V160LP and DM/V160LPEU analog trun k boards
Q
DM/Vx-A T1 and E1 trunk boards
Q
DM/V2400A conference and voice resource bridge board
Q
DI0408LSAR2 integrated analog trunk and station board with conferencing and Internet
telephony
CHAPTER 4. INTEL DIALOGIC TELEPHONY HARDWARE AND SOFTWARE REQUIREMENTS 4-7
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