Vertical Communications SCS 8324S User Manual

Download

DXP, DXP Plus, and FX Series

Digital Communications Systems

Attendant Manual

GCA70250.09 06/03 Printed in U.S.A.

This user’s guide is for the following system:

DXP, DXP Plus, and FX Series

Digital Communications Systems

This user’s guide applies to the following telephone models:

•Impact 8012S-** Rev. A and later.

•Impact 8024S-** Rev. A and later.

•Impact SCS 8324S-** Rev. A and later

•Impact SCS 8312S-** Rev. A and later

•Impact SCS 8324F-** Rev. A and later

Contact your Comdial dealer for updates of this as well as other

Comdial publications.

Comdial Corporation

106 Cattlemen Road, Sarasota, FL 34232

(941) 554-5000 or (800) 266-3425

-Notice-

Comdial reserves the right to make any changes and improvements in the

product described in this document at any time and without prior notice.

Impact is a trademark of Comdial Corporation. All other product names

are trademarks of their respective owners.

Printed in USA

TABLE OF CONTENTS

1. Getting Started ...................................................................... 1

1.1 Setting Up Your Speakerphone .................................................. 1

1.1.1 Positioning Your Speakerphone ........................................ 2

1.1.2 Setting Display Contrast .................................................... 3

1.1.3 Setting a Personal Ringing Tone........................................ 4

1.1.4 Setting Volume Levels....................................................... 5

1.1.5 Answering and Making Calls............................................. 6

1.2 Understanding the Basic Functions ............................................ 7

1.3 Your Speakerphone’s Buttons .................................................... 9

1.4 Your Speakerphone’s Display Lights ...................................... 12

2. Answering Calls .................................................................. 15

2.1 Answering Outside Calls .......................................................... 15

2.2 Answering Intercom Calls ........................................................ 16

2.3 Night Transferred Calls - Line Answer From Any Station ...... 17

2.4 Holding Calls ............................................................................ 18

2.4.1 Exclusive Hold................................................................. 19

2.4.2 Hold Recalls..................................................................... 20

2.4.3 Directed Hold................................................................... 21

2.5 Monitored Stations ................................................................... 22

2.6 Call Pickup ............................................................................... 23

2.6.1 Group Call Pickup............................................................ 23

2.6.2 Directed Call Pickup ........................................................ 23

2.7 Receiving Subdued Off-Hook Voice Announcements (SOHVA) 25

2.7.1 Handling an Incoming SOHVA....................................... 25

2.7.2 Blocking a SOHVA ......................................................... 27

2.8 Do Not Disturb Condition ........................................................ 28

2.9 Voice Announce Blocking ....................................................... 29

2.10 Caller ID (Automatic Number Identification) ........................ 30

3. Making Calls ........................................................................ 31

3.1 Making Outside Calls ............................................................... 31

3.2 Making Intercom Calls ............................................................. 32

3.3 Automatic Dialing .................................................................... 34

TOC- i

3.4 Redialing ...................................................................................35

3.4.1 Redial - Last-Dialed Number .......................................... 35

3.4.2 Redial Programming (Storing Numbers) ........................ 35

3.5 Sending Subdued Off-Hook Voice Announcements (SOHVA) 37

3.6 Camping On - Busy Station, Automatic Callback ....................38

3.7 Advanced Camping On Options .............................................. 39

3.7.1 Camping On - Idle Station, Automatic Callback ............ 39

3.7.2 Call Waiting .................................................................... 39

3.8 Paging .......................................................................................41

3.9 Programmed Button Display ....................................................42

3.9.1 Button Functions Display (Button Query) ...................... 42

3.9.2 Status Of Busy Lines and Stations (Busy DSS/BLF

Button Inquiry)............................................................... 42

3.10 Executive Override .................................................................43

4. Advanced Call Handling...................................................... 45

4.1 Waiting For A Line (Queuing) .................................................45

4.2 Conferencing ............................................................................ 46

4.3 Call Forwarding ........................................................................48

4.4 Call Forward Outside System (CFOS) .....................................50

4.5 Call Parking ..............................................................................52

4.5.1 Parking a Call .................................................................. 52

4.5.2 Handling Park Recalls..................................................... 53

4.6 Call Transferring .......................................................................54

4.6.1 Screened Call Transfers .................................................. 54

4.6.2 Unscreened Call Transfers .............................................. 55

4.7 Other Call Transferring Options ...............................................56

4.7.1 Hot Transfer .................................................................... 56

4.7.2 Quick Transfer................................................................. 57

4.8 Diverting All Incoming Calls To Another Station ...................59

5. Nonverbal Messaging.......................................................... 61

5.1 LCD Message Delivery ............................................................61

5.2 Message Waiting Light and Messaging .................................... 63

5.3 Response Message Delivery .....................................................65

6. Programming ....................................................................... 67

6.1 DSS Numbers ...........................................................................67

6.2 Speed Dial Numbers .................................................................68

TOC-ii

6.3 Feature Access Codes ............................................................... 70

6.4 LCD Feature Buttons ............................................................... 72

6.5 Reminder Alert ......................................................................... 74

6.6 Response Message Button ........................................................ 75

7. Other Features..................................................................... 77

7.1 Line Groups .............................................................................. 77

7.2 Automatic Redial ...................................................................... 77

7.3 Tracker Paging System ............................................................. 80

7.4 Direct Inward System Access (DISA) ..................................... 82

7.5 Auxiliary Jack .......................................................................... 85

7.6 Account Codes ......................................................................... 88

7.7 Authorization Codes ................................................................. 89

7.8 Dial By Name ........................................................................... 92

7.9 Background Music ................................................................... 93

7.10 Volume Control ...................................................................... 94

7.10.1 Setting Current Volume Level....................................... 94

7.10.2 Muting Your Speakerphone........................................... 96

7.11 Default Volume Control ......................................................... 96

7.12 Automatic Set Relocation ....................................................... 97

7.13 Service Observing (Monitoring A Conversation Between Two Telephones) 97

7.14 Switching The Dialing Mode (Between Pulse And Tone) ..... 98

7.15 IMIST Module ........................................................................ 98

8. Attendant Features............................................................ 101

8.1 LCD Messages ....................................................................... 101

8.1.1 LCD Message Examples............................................... 102

8.2 Station Enabling and Disabling .............................................. 104

8.3 Telephone Line Enabling and Disabling ................................ 104

8.4 Mark Problem Line ................................................................ 105

8.5 Message Waiting Enabling or Disabling ................................ 105

8.6 System Telephone Naming .................................................... 106

8.7 Telephone Line Naming ......................................................... 108

8.8 Station Message Detailed Accounting (SMDA) Reports ....... 110

8.9 System Speed Dial Numbers .................................................. 112

8.10 Digital Voice Announce (DVA) .......................................... 114

8.11 Night Transfer Of Ringing Mode ......................................... 118

TOC- iii

8.12 Call Transfer - Attendant Calls To The Alternate Attendant Telephone 118

8.13 Overflow Transfer ................................................................ 119

8.14 Other Special Attendant Buttons ..........................................120

8.15 System Clock ........................................................................122

8.16 System Status Log ................................................................123

8.17 DSS/BLF Console Operation ...............................................124

8.17.1 Accessing The Button Levels...................................... 126

Appendix A Feature Access Codes ..................................... 127

Appendix B Display Abbreviations...................................... 131

Appendix C Speakerphone Characteristics ........................ 137

Appendix D Glossary ............................................................ 141

Appendix E Feature Networking Support............................ 151

Index.......................................................................................... 159

TOC-iv

GCA70281

ABOUT THIS BOOK

As a system attendant, you must be familiar with the operation of your individual station and the entire digital communication system. This attendant manual serves as both an introduction to the individual speakerphone and system for new users and a reference for experi enced users.

Introduction

The first chapter of the manual describes the initial setup and adjustments necessary to begin using your speakerphone.

1 Getting Started

Basic Operation

The basic operation chapters define often-used features and provide instructions for their use. These chapters are titled as follows:

2 Answering Calls

3 Making Calls

Advanced Operation

The chapters that describe the advanced features of the DXP, DXP Plus, and FX Series systems are as follows:

4 Advanced Call Handling

5 Nonverbal Messaging

6Programming

7 Other Features

In addition to the chapters which describe the advanced features of individual stations, this manual also includes a chapter to describe the features of the system which are programmed by the attendant.

8 Attendant Features

August, 03 Comdial i

Following the advanced feature descriptions are two reference tables that provide a summary and reference of features.

Appendix A Quick Reference Guide

Appendix B Display Abbreviations

Also, tips on speakerphone use for the new users are described in Appendix C and many general phrases and abbreviations which may not be familiar to users are defined in the glossary. Finally, an index completes the reference section.

Appendix C Speakerphone Characteristics

Appendix D Glossary

Appendix E Feature Networking Support

Index

What is an Attendant?

The attendant of a telephone system is typically the first person to answer an incoming call and usually directs incoming calls to the proper person or department within the system. In addition to call control, the attendant controls system-wide operating features such as night transfer (of ringing) and the system clock. Additionally, the attendant is responsible for programming such items as system speed dial numbers and LCD messages that are available to many of the system users.

The system provides two fixed attendant positions at default (stations 1 and 2, intercom 1001 and 1002); however, installers can assign any or all stations (up to 96 total) as attendant stations if they wish. Installers can also assign up to four DSS/BLF consoles to each attendant position where needed. In addition to the many installerenabled feature buttons that the system can make available at any station, the system provides the attendant position with several special purpose installer-enabled feature buttons to enhance call pro cessing. These special purpose buttons are described in Chapter 8.

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GCA70281

The system also provides capabilities for either a local stand-alone system or a system-to-system network. System-to-system net

working connects several DXP, DXP Plus, FXS, FXT, and FXII systems together in an arrangement that allows unified communica

tions through the system. For a complete list of features and their properties, see Appendix E, Feature Networking Support.

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Notes

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GCA70250 Attendant Manual

1. GETTING STARTED

Congratulations and thank you for using a Comdial telephone system! Your digital speakerphone is supported by a communication system with hundreds of built-in, standard features. This manual serves as a helpful guide for using these various functions. The sections in this introductory chapter help you initially set up your speakerphone and become familiar with the controls and indicators. The remaining sec tions are titled as follows:

• Setting Up Your Speakerphone

• Understanding the Basic Functions

• Your Speakerphone’s Buttons

• Your Speakerphone’s Display Lights

• Understanding What the Rings Mean

After setting up your individual station, you are ready to begin your duties as the system attendant. Chapter 8, Attendant Features, con tains instructions on station and line enabling, station naming, and other system level actions that you should accomplish to effectively begin operation of your Comdial digital system.

1.1 Setting Up Your Speakerphone

When your new speakerphone arrives, unpacks your speakerphone and connects the line to a system jack. The following sections describe a few initial adjustments that allow you to quickly begin making and answering calls with some of the most basic features.

August, 03 Comdial 1

the system installer

Impact 8024 LCD Speakerphone

Getting Started

1.1.1 POSITIONING YOUR SPEAKERPHONE

You should adjust the position of the speakerphone on your desk or table to suit your individual needs and maximize the performance of the sound activated features. When using your speakerphone, the microphone and loudspeaker are farther from you than when you use a handset. Some positioning tips to consider include:

• For the microphone to best detect your voice, speak within three feet of it and face the speakerphone.

• Background noise may prevent the sound-activated switches from operating properly. Avoid placing the speakerphone where it will detect sounds from typewriters, keyboards, printers, paging systems, and other equipment.

• Place the telephone on a hard surface and away from table edges. Do not place the telephone in corners or enclosures. Do not let obstructions come between you and the microphone.

If you are using an Impact SCS model, your telephone has an adjustable pedestal to allow you to select the most comfortable viewing angle. When you receive the telephone, the pedestal is in its lowest position—flush against the pedestal.

• To adjust the pedestal (Models 8312S, 8324S and 8324F only),

1. GRASP the rear of the pedestal

base firmly with one hand AND LIFT the rear portion of the tele phone upward with your other hand.

2. LIFT the telephone upward with

one hand AND RAISE the tele phone supporting arms upward with your other hand. (Notice there are three sets of notches under the telephone corresponding to the three positions available.)

2 Comdial August, 03

Adjusting the Pedestal

GCA70250 Attendant Manual

3. When the telephone is at the desired height, SELECT the closest pair

of notches AND INSERT the supporting arms in the notches. PRESS DOWN slightly on the telephone until you feel the supporting arms snap into place.

Also remember, as with any piece of electronic equipment, your telephone may be damaged by contact with liquids. So please try to place the telephone in an area that is free from the danger of spills.

Note: For more tips and information on speakerphone use, including the use of a Full-Duplex Speakerphone, see Appendix C, Speakerphone Characteristics.

1.1.2 SETTING DISPLAY CONTRAST

You can darken or lighten the contrast of the display for best viewing.

• To adjust the display contrast,

1. SELECT OPTIONS.

2. SELECT NEXT until the DISP

option appears.

3. SELECT DISP. Your display will

read

CONTRAST LEVEL

4. SELECT LIGHT or DARK once for

each degree of change desired.

5. SELECT PREV to return to main

display.

6. PRESS SPEAKER to end.

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Select Display

Setting the Contrast Level

Getting Started

1.1.3 SETTING A PERSONAL RINGING TONE

You can choose one of six different ring tones for your telephone. Often, when several telephones are located close together, each user chooses a different personal ring tone.

• To select one of the ring tones, proceed as follows:

1. SELECT OPTIONS.

2. SELECT NEXT until the RING

option appears.

3. SELECT RING.

4. SELECT UP OR DOWN to choose

ring tone in display (a new tone will sound at each up or down press).

5. SELECT PREV to return to main

display.

6. PRESS SPEAKER to end.

Selecting the Ring Tone

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GCA70250 Attendant Manual

1.1.4 SETTING VOLUME LEVELS

The volume control on your telephone is a multipurpose control you can use to set the volume (loudness) of the ringer, the speaker, and the handset.

• To set the ringer loudness level,

—While your telephone is on-hook

and idle, PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness you desire. The ringer sounds once for each change as an exam ple of the current setting.

Note: If you set the ringer to the OFF position, your telephone sounds a short ring burst once for each call you receive at your station.

Impact SCS Volume Button

• To set the speaker and handset loudness levels,

1. PRESS INTERCOM button.

2. PRESS the VOLUME UP OR VOL-

UME DOWN button once for each change in speaker volume that you desire.

3. LIFT handset.

4. PRESS the VOLUME UP OR VOL-

UME DOWN button once for each change in handset volume that you desire.

Note: When a call ends, the system resets the speaker and handset volume of all future calls to the programmed (default) setting. For instructions in setting your speakerphone’s default volume, see Default Volume Control on page 94.

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Impact Volume Buttons

Getting Started

1.1.5 ANSWERING AND MAKING CALLS

Your speakerphone is now properly configured to answer and making calls to both stations within your system (intercom calls) and outside lines. Remember that when dialing an outside number, you must first select a line to connect your system to the local exchange.

• When you hear outside ringing (single long bursts),

1. PRESS flashing line button.

2. SPEAK toward telephone OR LIFT handset if privacy is desired.

• When you hear intercom ringing (two short bursts),

1. PRESS INTERCOM.

2. SPEAK toward telephone OR LIFT handset if privacy is desired.

• To dial an outside number manually,

1. PRESS INTERCOM.

2. DIAL 9 OR PRESS other line button to select line (See Line Groups

section on page 75 for more information on selecting an outside line).

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GCA70250 Attendant Manual

1.2 Understanding the Basic Functions

Your speakerphone provides many versatile features for your use. These features are explained in terms of what they allow you to do.

Alphanumeric Display (Liquid Crystal Display—LCD)

• Displays time, day, date, and active call information.

• Keeps you apprized of the status of your telephone.

• Provides programming prompts.

Auxiliary Jack (available only on Impact 8024S and Impact

SCS Models)

• Allows you to connect a headset, an external amplified ringer, a tape recorder, or an external paging amplifier to your telephone.

Message-Waiting Light

• Indicates that a message awaits pick up.

Microphone Opening

• Allows hands-free operation of speakerphone (speak clearly toward microphone opening).

Speaker

• Sounds distant party’s voice.

• Sounds ringing and call-in-progress tones.

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Getting Started

Impact 8024S-** LCD Speakerphone

Impact SCS 8312S=** LCD Speakerphone

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GCA70250 Attendant Manual

1.3 Your Speakerphone’s Buttons

Hold Button (HOLD)

• Places a line or intercom call on hold.

• Stores pauses in number sequences during programming.

Interactive Buttons (located below alphanumeric display)

• Provide quick and easy access to system features.

• Provide straightforward button programming without dialing codes (the interactive buttons themselves, however, are not programmable).

Intercom Button (INTERCOM)

• Selects an intercom line.

• Allows you to initiate many of the telephone’s features.

Mute Button (MUTE)

• Keeps the person on the line from hearing your conversation.

• Reply to a Subdued Off Hook Voice Announcement (SOHVA).

Programmable Buttons (also known as Direct Station Select/Busy Lamp Field (DSS/BLF) Buttons)

• Allow you to store numbers for automatic dialing functions.

• Allow you to store telephone extension numbers for Direct Station Selection (DSS).

• May be programmed as a feature button.

• May be designated a line button by your system installer.

August, 03 Comdial 9

Getting Started

Shift Button (SHIFT)

• Allows you to access an autodial number programmed in the second tier under a DSS button. (That is, you can store an autodial number at every programmable DSS button location— a DSS in the regular tier and an autodial in the second tier). You activate the shift function by pressing this button and turning the shift light on before automatically dialing an autodial number from the second tier.

Speaker Button (SPEAKER)

• Turns your speaker on or off.

• Disconnects a call when you are on a hands-free call.

• Ends or cancels programming.

• Activates group listening feature.

Tap Button (TAP)

• Recalls dial tone or generates a hookflash.

• Retrieves held calls or last call placed on hold.

Transfer/Conference Button (TRNS/CONF)

• Transfers calls.

• Sets up conference calls.

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GCA70250 Attendant Manual

Volume Control (VOLUME UP or VOLUME DOWN)

• Regulates the volume of the ringer, speaker, handset, headset, and group listening mode.

Impact 8012S-** LCD Speakerphone

August, 03 Comdial 11

Getting Started

1.4 Your Speakerphone’s Display Lights

The lights (LEDs) on your LCD speakerphone indicate the status of lines, features, and intercoms.

Busy Lamp Field (BLF) lights (next to a programmable Direct Station Select button):

• Steady red = station is in use or in Do Not Disturb.

• Flashing red = station is receiving a call or calling you.

• Fluttering red = station-to-station messaging has been set by the station associated with this programmable button

Next to a line button:

• Steady green = this is your line, either on-hook (in a hands-free mode) or off-hook, when the line is active.

• Steady red = another station is using this line.

• Flashing red = a call is coming in on this line.

• Flashing orange = this line will be answered when you lift the handset.

• Winking green = your line is on hold.

• Winking red = the call has been placed on hold by another station.

• Fluttering green = your line has recalled from hold.

• Fluttering red = the line put on hold by another station has recalled.

Note: You can find the programmable buttons that the installer designates line buttons in the same location as the DSS/BLF but tons. Ensure that these buttons are labeled correctly to indicate their unique features.

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GCA70250 Attendant Manual

Next to a fixed feature or programmable feature button:

• Steady red = the feature is on.

• Steady off = the feature is off.

NOTE: You can find the programmable buttons that the installer designates feature buttons through user programming in the same location as the DSS/BLF buttons. Ensure that these buttons are labeled correctly to indicate their unique features.

Above the MUTE button:

• On steady = called party cannot hear your conversation.

Next to INTERCOM button:

• Steady red with a quick flash = you are using your intercom.

• Winking red = an LCD message is set on your telephone for others to receive when calling.

• Flashing red = someone is calling your extension

• Fluttering red = auto-redial is in use or system is in night mode.

August, 03 Comdial 13

Getting Started

Above the HOLD button:

• Flashing red (non-SCS Models only) = message awaits pick up.

• Fluttering red = automatic station relocation has been set.

Next to the MESSAGE button (SCS models only)

• Flashing red = message awaits pick up.

Above the SPEAKER button:

• On steady (with the telephone on hook and busy) = speakerphone mode is active.

• On steady (with telephone on hook and idle) = background music is turned on.

LCD Alphanumeric Display

SCS02

Interactive Buttons (NOT programmable)

Handset

Programmable Buttons

Telephone Speaker

Dialpad

Vo lu me Up

Connectors On Bottom Of Telephone

Optional Console-Top Line Cord-Bot tom

Volume Down

Optional IMIST Module

Handset Headset

Microphone Opening

* NOTE: These may be default button locations. Your system may allow in staller reprogramming of these buttons to better suit your appli cations.

Intercom Button*

Message Waiting Light*

Shift Button*

TAP Button*

Transfer/Conference B utton*

Speaker Button*

Mute Button*

Hold Button*

Impact SCS 8324F-** and Impact SCS 8324S-**

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GCA70250 Attendant Manual

2. ANSWERING CALLS

2.1 Answering Outside Calls

A call that rings on an outside line sounds long, single-tone bursts and lights the line status light. If the installer enabled ringing line pref erence at your station, an orange light flashes next to the line that your station answers when you lift the handset; a red light flashes for any other ringing line.

Also, when an outside call rings at your station, the LCD screen displays any caller ID information that your station is programmed to receive.

• When you hear outside ringing (long bursts) and observe an orange flashing light,

1. For speakerphone, PRESS flashing

line button AND SPEAK toward phone.

2. For privacy, LIFT handset.

3. Select DND if you do not wish to

answer the call at this time.

tele-

123 J Doe

DND

Outside Call on LIne 123

• When you hear outside ringing (long bursts) and observe a red flashing light,

ANS

1. PRESS flashing line button.

2. SPEAK toward telephone OR LIFT handset if privacy is desired.

3. Select DND if you do not wish to answer the call at this time.

Note: For more information on setting DND at your station, see section titled Do Not Disturb Condition on page 28.

August, 03 Comdial 15

Answering Calls

2.2 Answering Intercom Calls

An intercom call is one that is made from one system telephone to another. Your station receives intercom calls in one of two ways depending upon system programming. With a tone-first setting, the telephone rings in a distinctive pattern and the user of the receiving station must take action to answer.

• When you hear intercom ringing (two short bursts),

1. PRESS INTERCOM or SELECT

ANS.

2. SPEAK toward telephone OR LIFT

handset if privacy is desired.

3. SELECT DND if you do not wish to

answer the call at this time.

• When you hear an intercom tone followed by a caller’s voice,

J Doe Ext 321

DND

Intercom Call from J Doe

ANS

—SPEAK toward the telephone to answer OR LIFT handset if

privacy is desired.

Note: For more information on setting DND at your station, see section titled Do Not Disturb Condition on page 28.

In a voice-first setting, a short tone is followed by the caller’s voice heard on the speaker. As with an incoming outside call, the LCD screen displays caller ID information and your other options for answering the call.

When your system installer makes the option available to system users, you can block all voice announce intercom calls to your station if you wish. See the section titled Voice Announce Blocking on page

29.

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GCA70250 Attendant Manual

2.3 Night Transferred Calls - Line Answer From Any Station

You can use your attendant station to manually place the system in the night ringing mode by dialing a code or pressing a preprogrammed button. this mode overrides the direct, day 1, and day2 automatic ringing modes. While this feature is active, calls on lines assigned to delayed and night ringing both ring at the various stations. No other ringing occurs unless the installer has arranged for a loud ringing bell or other external ringing device to sound when calls appear on those assigned lines during the night ringing mode. These calls may be answered at any telephone in the system if a user dials the proper code.

• If your telephone rings,

1. PRESS the line button with flashing light.

2. LIFT the handset to talk.

The installer can assign one or more of the four system relays to track the ring signal on any or all lines that he or she assigns to them. The installer can arrange for the tracked ringing to be during the direct, delayed, day 1, day 2, or night ringing modes. Typically, the installer wires a relay so that its contact actuation causes an external bell or other device to sound.

You can hear this external ringer and dial a code. When you do this, you can answer any line that the installer has assigned to that external ringer through the relay programming.

• When you hear loud ringing anywhere in the system,

1. LIFT handset.

2. PRESS INTERCOM

3. CHOOSE ringing zone:

• DIAL 65 through 68 to select ringing zone (1-4).

• DIAL 69 to answer for any zone.

August, 03 Comdial 17

Answering Calls

2.4 Holding Calls

This feature allows you to temporarily disconnect from a current call yet retain it so that it can be retrieved. When you place a call on hold, you are free to use your telephone for other calls or features and then return to the held call. At a multiline telephone, you can put a call on hold manually, by pressing the HOLD button, or automatically (if programmed), by pressing another line button.

You can place a call on hold in either an exclusive or non-exclusive manner. With a regular or non-exclusive hold, you can pick up the held call at your telephone or another user can pick the call up at a telephone sharing the held call line.

• To place a call on hold (non-exclusive),

—PRESS HOLD. The light above your line button begins to blink.

• To retrieve a held call,

1. PRESS line button of the held call (with winking green light), OR PRESS TAP.

Note: Unless you use your HOLD button the scroll through the calls on hold, TAP always retrieves the last number placed on hold, regardless of whether you have line appearance for the line on which the call is holding.

2. SPEAK toward telephone OR LIFT handset if privacy is desired.

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GCA70250 Attendant Manual

2.4.1 EXCLUSIVE HOLD

Exclusive hold prohibits a user from retrieving a held call at any station other than the one where someone placed it on hold. The exclusive hold condition also links the held call to the timed hold recall time-out feature. After time-out, audible and visual signaling occurs and the exclusive hold condition reverts to a normal hold con dition. The installer enables or disables exclusive hold as a class of service feature.

• To place a call on exclusive hold,

—PRESS HOLD twice.

• To retrieve exclusive hold,

1. PRESS line button of held call (with winking green light), OR PRESS TAP.

2. SPEAK toward telephone OR LIFT handset if privacy is desired.

August, 03 Comdial 19

Answering Calls

2.4.2 HOLD RECALLS

After a call has been on hold for the period of time (set by the installer of your system), the system causes four quick hold recall tone bursts to sound at your telephone and the flash rate of the line button becomes faster and the light becomes orange.

If the call is on exclusive hold, it will revert to manual hold after the hold recall period. Calls that revert to manual hold can be picked up from any telephone with line appearance for the recalling line (or you can use group or directed call pickup buttons, GPKUP or DPKUP).

• If a held line is recalling,

choose one of the following:

1. PRESS HOLD (station button) OR SELECT HOLD (interactive button) to place the call on hold at your sta tion and restart hold timer.

2. PRESS line button (with flashing orange light) OR SELECT ANS to retrieve the call.

ecall L123

HOLD ANS

A Recalling Held Line

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GCA70250 Attendant Manual

2.4.3 DIRECTED HOLD

This feature allows you to pick up the last call a user placed on hold at another station. This feature does not allow you to pick up exclusive hold calls or calls that are in the process of being transferred. In addition, this feature allows you to place a call on hold at another station and have this call appear to be the one that has been on hold there for the longest time. Features such as hold recall apply to the station that received the directed hold call and not to the station that sent the directed hold call.

• To place a call on directed station hold),

1. ANSWER call.

2. PRESS INTERCOM or TRNS/CNF if intercom call.

3. DIAL *90.

4. DIAL extension number of station to receive held call.

Note: Features such as hold recall apply to the station that receive the directed hold call and not to the station that sent the directed hold call.

• To retrieve a held call at another station,

1. Press INTERCOM

2. DIAL #90.

3. DIAL extension number of station that is holding the call.

4. ANSWER call.

Often, you will have more than one call on hold at your station. You know you can retrieve the last call placed on hold simply by pressing TAP; however, if you do not have line appearance for a line on which another call is holding, the system provides a way for you to access that call before servicing the last call you placed on hold.

• To scan you held calls and retrieve a specific one:

1. REPLEATEDLY PRESS HOLD to scan held call list.

2. PRESS TAP to retrieve call.

August, 03 Comdial 21

Answering Calls

2.5 Monitored Stations

When the installer assigns the personal intercom number of one telephone to appear at a button on another telephone, the button and its associated light provide a direct station select (DSS) busy lamp field (BLF) feature. With this feature, the user can monitor the status of the appearing station. If the installer also assigns a DSS status button to the telephone, the user can press it to select between monitoring all of the telephone status or just its personal intercom status.

When the station monitoring feature is off, the status light shows the state of the monitored telephone. If the user’s telephone has a status button, they can press it to show the busy/idle state of just the per sonal intercom number of the monitored telephone.

When the station monitoring feature is on, the status light shows activity status (idle, ringing, busy, and hold) of the monitored tele phone.

• To monitor another telephone,

1. OBSERVE the BLF light indications next to the Direct Station Select (DSS/BLF) button:

• Off = Station is idle.

• Flashing (if enabled) = Station has an incoming call.

• On = Station is busy.

Your telephone may have the personal intercom number of another telephone appearing at a programmable button location. You can press the DSS/BLF button to call that telephone or to answer a call that is ringing at the monitored station if you wish.

• To call an idle monitored station or to answer one that

is ringing,

1. NOTE the BLF light condition.

2. PRESS assigned DSS/BLF button.

3. SPEAK toward telephone OR LIFT handset if privacy is desired.

22 Comdial August, 03

GCA70250 Attendant Manual

2.6 Call Pickup

In addition to using your speakerphone’s DSS/BLF buttons to access calls, the system offers two other distinct methods to answer incoming calls that are ringing at other stations.

2.6.1 GROUP CALL PICKUP

The installer often arranges several telephones together in a user group. Up to four different groups can exist with any number of sta tions in a group. If your telephone is so arranged, you can answer calls that are ringing at other stations within your particular group.

• To answer a call that is ringing within your group,

1. PRESS INTERCOM.

2. DIAL #4.

3. SPEAK toward telephone OR LIFT handset if privacy is desired.

2.6.2 DIRECTED CALL PICKUP

Also, you can answer a call that is ringing at any telephone in the system if you know the ringing telephone’s extension number.

• To answer a call that is ringing at any telephone in the

system,

1. PRESS INTERCOM.

2. DIAL *4.

3. DIAL extension number of ringing telephone.

4. SPEAK toward telephone OR LIFT handset if privacy is desired.

August, 03 Comdial 23

Answering Calls

If you have programmed a PICK UP button on your telephone (see Feature Buttons on page 70 of this guide), you may make a call pickup (either within your group or at a specific station inside or outside your group) using that button.

For a discussion on using a DSS/BLF button to answer an incoming call, see Monitored Stations section on page 95.

If ringing telephone

is within your designated

calling group...

For any ringing telephone...

Your

Station

If you have programmed

a DSS/BLF button for

the ringing telephone...

Answering Calls for Other Stations

...DIAL # 4

...DIAL 4 + extension code

✳

...PRESS

flashing

DSS/BLF

button

Ringing Station

24 Comdial August, 03

GCA70250 Attendant Manual

2.7 Receiving Subdued Off-Hook Voice Announcements (SOHVA)

2.7.1 HANDLING AN INCOMING SOHVA

This feature allows an intercom caller to break into your call by making an announcement through your handset receiver. With SOHVA, the announcement is delivered and responded to in a subdued manner that prevents the distant party from hearing either the announcement or the response. A tone alert precedes the announcement and is delivered to the handset receiver of the tele phone ahead of the announcement.

You can respond to the announcement in a verbal or non-verbal manner. You deliver a verbal response by pressing and holding the MUTE button or appropriate interactive button and speaking into the handset.

• To respond to a SOHVA verbally,

1. SELECT AND HOLD REPLY.

2. SPEAK into handset. Distant party

cannot hear your response.

3. RELEASE REPLY after response is

complete to return to distant party.

Doe Ext 321 Calling

BLOCK

MSG REPLY

Incoming SOHVA

August, 03 Comdial 25

Answering Calls

You can respond with a non-verbal response by pressing a programmed button to send a message to be shown on the display of the announcing station (if it is an LCD speakerphone).

• To respond to a SOHVA nonverbally through Response Messaging,

1. SELECT MSG.

2. SELECT HAVE HOLD OR TAKE

MSG (Message appears in the dis play of the telephone making the SOHVA).

3. CONTINUE your current call with distant party. (SOHVA caller is

automatically disconnected from your telephone).

NOTE: A station that is currently active in speakerphone mode or has Voice Announce Block set CANNOT receive a SOHVA.

S12 Calling

HVHLD

TKMSG CLBK

Message Response

26 Comdial August, 03

GCA70250 Attendant Manual

2.7.2 BLOCKING A SOHVA

You can also block an incoming SOHVA with the interactive buttons or by previously programming your speakerphone for Voice Announce Block. See Voice Announce Blocking section on page 29 for more information.

• To respond to a SOHVA by blocking,

—SELECT BLOCK when you hear SOHVA tone. (SOHVA call

is disconnected).

INCOMING

SOHVA

You r

Station

SOHVA RESPONSES

VERBAL

NONVERBAL

BLOCK

Answering aa SOHVA

Press and Hold MUTE

While Speaking

Select MSG And

Choose Message

To De liv er

Select BLOCK

To Disconnect

SOHVA

Delivering

Station

August, 03 Comdial 27

Answering Calls

2.8 Do Not Disturb Condition

You can set your telephone to a do not disturb mode using the designated interactive or programmable button. The associated indicator turns on as an indication of active DND and an appropriate message appears in the display of LCD speakerphones. Under the DND con dition, an outside call forwards to another station according to the call forwarding feature. An intercom number call does not ring at a DND station and the system sends a fast busy signal to the caller to distin guish the DND condition from a standard busy line. No paging announcements are received on the DND station. Even though your station is in the DND mode, you can still make outgoing calls and access other features.

• To enable DND, proceed as follows:

1. SELECT OPTIONS.

2. SELECT NEXT until NDN option

appears.

3. SELECT DND.

4. SELECT ON

5. SELECT EXIT.

6. PRESS SPEAKER to end.

Do Not Disturb

ON OFF< EXIT

Setting Do Not Disturb

• To disable the DND condition,

24 12:35

—REPEAT the above procedure,

BUT SELECT OFF instead of ON at step 4.

28 Comdial August, 03

MON

Do Not Disturb

Station with DND Set

GCA70250 Attendant Manual

• To set a No Not Disturb condition at your telephone when a call rings at your station.

1. HEAR ringing and notice incoming

call information in display.

2. SELECT DND. Ringing will stop,

caller will hear the do not disturb tone, and your telephone will remain in DND until you disable the feature (described above).

J Doe Ext 321

DND

Blocking Calls with DND

ANS

2.9 Voice Announce Blocking

If your system installer makes this feature available, you can prevent voice announcements such as voice-first intercom calls from sounding over your telephone speaker if you wish. This feature also blocks Subdued Off-Hook Voice Announcements (SOHVA) and denies access in response to attempted SOHVAs.

• To block all voice-announced calls,

1. SELECT OPTIONS.

2. SELECT NEXT until VAB appears.

3. SELECT VAB.

4. SELECT ON to block.

5. PRESS SPEAKER to end.

Voice Ann. Block

ON OFF< EXIT

• To unblock all voice-announced calls,

1. SELECT OPTIONS.

2. SELECT NEXT until VAB appears.

3. SELECT VAB.

4. SELECT OFF to unblock.

5. PRESS SPEAKER to end.

August, 03 Comdial 29

Answering Calls

2.10 Caller ID (Automatic Number Identification)

When installed by system programming, the Caller ID feature allows you to view incoming call numbers before you answer them. Incoming call numbers flash in the lower half of the LCD. If you answer the call, the number appears in the upper half of the LCD.

The system also stores numbers that ring on your line but receive no answer. If the call has been returned by someone else, dialing the * key reveals who returned the call. Everyone sharing your line can scroll through the stored numbers and choose which calls to return.

• To scroll through ring-no answer numbers stored on your system (CID light is flashing),

1. SELECT the programmed CALLER ID button on your telephone.

Your LCD will display the calling number, date, and time the call came in. The most recent call appears first in the list.

2. SELECT the programmed CALLER ID button each time you wish to

display the next most recent ring-no answer call to your line.

3. To dial one of the numbers in the redial queue, SELECT the pro-

grammed SAVED NUMBER REDIAL button. The system will automatically dial the number.

Depending on your system programming, when a call is returned it might remain in the ring-no answer queue or the system might delete it from the ring-no answer queue. Your system installer can tell you how the feature is programmed. If the system is programmed to leave a returned number in the redial queue, the display shows a *S char acter next to the returned numbers.

• To determine who viewed the number and returned the call,

1. DIAL *

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GCA70250 Attendant Manual

3. MAKING CALLS

3.1 Making Outside Calls

You can manually dial a number over any telephone line you select. Or, if the installer assigned a prime line or the idle line preference feature to your LCD speakerphone, the system automatically selects a line for use when you lift the handset.

• To dial an outside number manually,

1. PRESS INTERCOM.

2. DIAL 9 OR other line button to

select line (See Line Groups section on page 75 for more information on selecting an outside line).

3. LISTEN for dial tone.

4. DIAL number.

5. LIFT handset if privacy is desired.

L123

CONF ARDL

Outside Dialing Display

If your station has an assigned prime line, you will not have to select a line before dialing outside your system.

• To dial an outside number using your prime line,

1. PRESS SPEAKER OR LIFT handset if privacy is desired. Outside

line is automatically selected.

2. LISTEN for dial tone.

3. DIAL number.

August, 03 Comdial 31

Making Calls

3.2 Making Intercom Calls

There are two methods for making an intercom call. One causes the called telephone to ring (tone-first). The other causes your voice to sound out at the called telephone (voice-first). Your installer can set the system to deliver either tone-first or voice-first calling.

Note: The following instructions assume a tone-first setting. You can change a call to voice announce signaling for that call simply by pressing the INTERCOM button again after dialing the exten sion number or by pressing the DSS/BLF button again.

• To manually cause the other telephone to ring (tone

Ext 321 J Doe

calling),

1. PRESS INTERCOM.

2. DIAL extension number (called tele-

phone will ring).

Press Intercom to Display

Extension Number

• To tone call automatically,

—PRESS DSS/BLF button (called telephone will ring).

Note: The following instructions assume a voice-first default setting. Any user can change a call to a tone signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS/BLF button again.

32 Comdial August, 03

GCA70250 Attendant Manual

• To voice announce manually,

1. PRESS INTERCOM.

2. DIAL extension number.

3. SPEAK your announcement.

alling J Smith

CALLBK

MSG

• To voice announce automatically,

1. PRESS DSS/BLF button.

2. SPEAK your announcement.

Ringing Intercom

August, 03 Comdial 33

Making Calls

3.3 Automatic Dialing

This feature provides one- or two-button speed dialing using programmable buttons at which you have previously stored numbers. There are two types of speed dial numbers: (1) numbers that you store for your own use (personal speed dial numbers), and (2) numbers that the system attendant stores for everyone’s use (system speed dial numbers).

To automatically dial a speed dial number stored at one of the programmable buttons on your station, choose one of the following:

1. PRESS programmed speed dial button (line selection is usually a part

of the stored speed dial number).

2. PRESS SHIFT AND programmed speed dial button (to choose num-

ber stored as second choice at that button).

• To speed dial a personal speed dial number stored at the dial pad,

—While on hook, DIAL speed dial number on dial pad (0 to 9).

• To speed dial a system speed dial number stored at the dial pad,

—While on hook, DIAL * AND system speed dial number.

Speed Dialing Options

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GCA70250 Attendant Manual

3.4 Redialing

3.4.1 REDIAL - LAST-DIALED NUMBER

The system provides each station with a last number redial feature. This feature saves 16-digits of the last outside number dialed at the station. A newly dialed number always replaces a previously dialed number. When you press the last number redial button, the system will choose a line and redial the saved number.

• To redial the last-dialed number,

1. PRESS SPEAKER OR HANG UP handset to disconnect current ring-

ing or busy tone.

2. DIAL #.

3. LISTEN for ringing or busy tone over the telephone speaker.

3.4.2 REDIAL PROGRAMMING (STORING NUMBERS)

When you use last number redial, you will overwrite the temporary system-saved number with subsequent dialing activity. However, you can also permanently save a number that remains available until you overwrite it by saving a different number at the same storage location.

Non-programmed buttons at multiline telephones are available for you to dynamically save dialed numbers. To save a number, you press any non-programmed button before hanging up after you dial the number. To dial the saved number, you press the same button and the system automatically dials the saved number.

• To permanently store a number you’ve just dialed,

1. SELECT SAVE.

2. PRESS unused programmable button.

3. PRESS SPEAKER.

August, 03 Comdial 35

L123

SAVE

Saving a Dialed Number

CONF ARDL

Making Calls

• To permanently store a number you’ve just dialed (alternate method),

1. DIAL number.

2. PRESS programmed SAVED NUMBER REDIAL button (see Feature

Buttons section on page 70 for set up details).

• To dial the saved number,

1. PRESS SPEAKER OR LIFT handset if privacy desired.

2. PRESS button where number is saved, OR PRESS programmed

SAVED NUMBER REDIAL button.

You can dial digits and save them while on a call, which is useful should the distant party tell you of a number to call and you wish to save that number for later redial.

• To store a number while you are on a call,

1. PRESS programmed SAVE NUMBER REDIAL button twice (the

display prompts you to dial a number).

2. DIAL the number that you wish to save (the system immediately

saves the number for later redial; it does not dial it over the line you are on now).

• To later redial the saved number,

1. PRESS line button to select a line.

2. PRESS programmed SAVE NUMBER REDIAL button (system auto-

matically dials the number that you saved earlier).

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GCA70250 Attendant Manual

3.5 Sending Subdued Off-Hook Voice Announcements (SOHVA)

You can make a private voice announcement to another station that is off-hook and busy on a call if the installer has arranged the system to provide this feature. With SOHVA, the announcement is delivered and responded to in a subdued manner that prevents the distant party from hearing either the announcement or the response. A tone alert precedes the announcement and is delivered to the handset receiver of the telephone ahead of the announcement.

• Make a SOHVA announcement using the SOHVA button as follows:

1. MAKE intercom call AND HEAR

busy tone. If called station is on out side line, ring-back tone is heard, but SOHVA is still available.

2. SELECT SOHVA AND HEAR several quick tone bursts.

3. MAKE announcement (busy tone means that the called telephone is in

speakerphone mode and you cannot make announcement, that your SOHVA has been denied through system programming, or that the called party has blocked your SOHVA).

4. WAIT on line for reply (either verbal

or LCD reply).

The receiving station can respond to the announcement in a verbal or non-verbal manner. They affect a verbal response by pressing and holding the MUTE button or appropriate interactive button and speaking into the handset. They effect non-verbal response by pressing a programmed button to send a message to be shown on the display of the announcing station (if it is an LCD speakerphone). The announcing station is automatically dis connected after the response message is displayed.

Doe Ext 321 Is Busy

SOHVA

Wed 10:42

Receiving an LCD Reply

CAMP NEXT

Making a SOHVA

I Will Call Back

August, 03 Comdial 37

Making Calls

3.6 Camping On - Busy Station, Automatic Callback

After calling another station and encountering a busy signal or a ring with no answer, a user can camp on to that station, hang up, and wait to be called back by the system when that station becomes idle or when the user returns. Likewise, you can camp-on to a busy line, hang up, and wait to be called back when it becomes idle.

• To camp on at any busy station,

1. SELECT CAMP.

2. Your telephone immediately hangs up. When the station you called becomes available, your telephone will ring with five short tone bursts.

When the busy station becomes idle, the system rings your station and starts a timer. You must take it off hook as soon as it rings and as soon as you do, the camped-on telephone rings.

Doe Ext 321 Is Busy

SOHVA

Camping On Selection

CAMP NEXT

• When you hear five short tone bursts,

—PRESS INTERCOM. The other telephone will start ringing.

Note: If you do not press INTERCOM after the ring back tones within the time limit set by the installer, the call back is canceled.

• To cancel the call back before your telephone sounds

the tone bursts,

—PRESS INTERCOM AND DIAL #6.

38 Comdial August, 03

GCA70250 Attendant Manual

• To camp on at a station with a Do Not Disturb

condition set,

—SELECT CAMP. A call back will occur when called station is

no longer set in the Do Not Disturb mode.

3.7 Advanced Camping On Options

3.7.1 CAMPING ON - IDLE STATION, AUTOMATIC CALLBACK

If you call another station and hear ringing but receive no answer, you can press a button that will cause the system to ring your telephone when any activity is initiated at that station.

• To camp on at a station for

which you hear ringing but receive no answer,

alling J Smith

CALLBK

MSG

—SELECT CALLBK. Callback

will occur after any activity is ini tiated at dialed station.

Requesting Callback

• To cancel the camp-on condition,

1. PRESS INTERCOM AND DIAL #6.

2. HANG UP OR PRESS SPEAKER to end.

3.7.2 CALL WAITING

Camping On - Busy Station, Wait For An Answer

If the telephone you have called is busy, you can send a call-waiting tone to the telephone and wait on the line for an answer (you must be using the handset for this feature to work).

August, 03 Comdial 39

Making Calls

• To activate call waiting when you hear a busy signal,

1. 1.

1. DIAL *6 (called party hears tone).

2. WAIT on line for reply.

3. Called party can place the current call on hold or disconnect from the call to answer your call-waiting tone, or choose to ignore your callwaiting tone and continue current conversation.

• To cancel call waiting,

1. PRESS INTERCOM AND DIAL #6.

2. HANG UP OR PRESS SPEAKER to end.

• To answer a call-waiting tone if you receive one while

on a call,

1. HEAR short tone burst in receiver.

2. PLACE current call on hold, OR complete call AND HANG UP (waiting call will ring at your telephone).

3. LIFT handset to answer call.

Your

Station

To W ai t Fo r

Callback...

...Select

CALLBACK

and Disconnect

When idle,

your call

is connected.

Busy

Station

BUSY

To S end Ca ll

Waiting Tone...

...Dial 6 and

✳

Wait For Reply

Busy station

hears tone

and may respond

or ignore.

and Disconnect

When any act ivity

occurs at station,

your call is connected.

Idle

Station

NO ANSWER

To W ait Fo r

Callback...

...Select CAMP

Camping On Options

40 Comdial August, 03

GCA70250 Attendant Manual

3.8 Paging

Your system provides an all-call or a zone page feature that you access by dialing special codes. This arrangement sounds your voice announcement through the telephone speakers. All-call sounds the announcement through all telephones, while zone paging sounds the announcement only through those telephones located in a specific area. Check with your system administrator to determine the type of paging and access method you should use. If your day-to-day oper ation requires that you send many paging announcements, you can program a special all-call/zone paging button to give quick access to the feature. See the programming section of this user’s guide for details.

Your installer can arrange your system with an external paging unit that you access by pressing a line button or by dialing a special code. This unit sounds the voice announcement over an external speaker unit. Check with your system administrator for specific information on how to operate with such an arrangement.

• To send a paging announcement,

1. LIFT handset.

2. PRESS INTERCOM.

3. DIAL 70 through 77 for zones 1–8.

Note: Zone 1 (code 70) provides an all-call function in the default mode.

4. MAKE announcement.

5. REMAIN on line if awaiting a reply (known as a Meet-Me page), OR HANG UP handset.

At times other telephone users may page you with instructions to meet them on line. This is known as a Meet-Me page. You can go to the nearest telephone, dial a code, and be in contact with the paging party.

August, 03 Comdial 41

Making Calls

• To reply to a Meet-Me page,

1. LIFT handset of nearest telephone.

2. PRESS INTERCOM.

3. DIAL 78.

4. MEET paging party on line.

3.9 Programmed Button Display

3.9.1 BUTTON FUNCTIONS DISPLAY (BUTTON QUERY)

You can cause the display to identify the function of each button on your telephone.

• To button query your telephone,

1. SELECT OPTIONS.

2. SELECT NEXT until the QUERY option appears.

3. SELECT QUERY.

4. PRESS the button in question.

5. READ the displayed information (display will hold for few seconds before the telephone returns to idle).

Press any button

EXIT

Button Query

3.9.2 STATUS OF BUSY LINES AND STATIONS (BUSY DSS/BLF BUTTON INQUIRY)

This feature provides you with a means to identify both a station that is busy on a line and the line on which the station is busy. The system presents the identified line or station information on the user’s tele phone display for 10 seconds after he or she requests that information. If the system installer has not given your telephone this feature, the system presents busy information to the display without identifying the line or station involved.

42 Comdial August, 03

GCA70250 Attendant Manual

• To identify the station that occupies a busy line,

1. PRESS DSS/BLF button for busy line.

2. READ your display for intercom number of station that is busy on line.

• To identify the line that a busy station occupies,

1. PRESS DSS/BLF button for busy station.

2. READ your display for the busy station’s line number.

3.10 Executive Override

Overriding A Call Or A Do Not Disturb Condition At Another Telephone

You can override a call in progress or a Do Not Disturb condition at another telephone if the system installer has enabled the executive override feature at your telephone. (If the feature is not enabled, an error tone sounds and screen options remains displayed.)Conditions for executive override are as follows:

• Calling station has class of service that enables busy override.

• Calling station is switched to override voice path.

• Called party may respond and will be heard by calling station

and outside party.

When the calling party dials the override code, the called party receives several tone bursts.

The executive advisory tone allows installers to configure the system to provide an audible tone whenever you activate the executive override feature. installers can select this tone as either a one time tone or as a periodic reoccurring tone. If installers choose a reoc curring tone, they must also select the time interval between the reoccurring tones.

August, 03 Comdial 43

Making Calls

• To override an in-progress call at another telephone,

1. MAKE intercom call AND HEAR a busy signal.

2. DIAL *03 (all parties will hear several tone bursts).

3. JOIN in-progress call.

• To override a Do Not Disturb condition at another

station,

1. PRESS OVER to disable the Do Not Disturb condition at the called station.

2. SPEAK your announcement (if in voice-first mode) OR HEAR ringback tone (if in tone-first mode).

Note: This action disables DND condition at the other telephone until DND is reset.

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GCA70250 Attendant Manual

4. ADVANCED CALL HANDLING

4.1 Waiting For A Line (Queuing)

If all the lines in a line group are busy, you can place your telephone in a queue to await an idle line.

• To queue for a line group,

1. PRESS INTERCOM.

2. DIAL the line group access code (see Line Group Access code table on page 75 for your system’s codes).

3. HEAR busy tone.

4. DIAL *6.

• If you have line appearance for a particular line and

wish to queue for it,

1. OBSERVE the busy status light (LED).

2. PRESS INTERCOM.

3. DIAL *6.

4. PRESS line button.

5. When line group is free, your telephone sounds several short tone bursts. When you hear this, lift handset, hear dial tone, and place call.

• To cancel line queuing or line group queuing,

1. PRESS INTERCOM.

2. DIAL #6.

August, 03 Comdial 45

Advanced Call Handling

4.2 Conferencing

When your telephone is joined together with several other telephones on the same call, the effect is called conferencing. You can make conference calls that involve up to five parties (seven for DXP, DXP Plus, FXS and FXT systems), including you as the originating party, in any combination of outside lines and intercom parties.

Note: When setting up a conference call with outside lines and internal telephones, you must call the outside lines first.

• To set up a conference call that includes any

combination of outside lines and intercom parties,

1. MAKE first call.

2. SELECT CONF. Call is placed on hold automatically.

3. SELECT next line AND MAKE next call.

4. SELECT CONF to establish conference.

5. PRESS TRNS/CNF button to add more parties.

L123

CONF ARDL

Establishing a Conference

• To continue conversation on remaining line after other

outside lines have dropped out of conference,

1. PRESS HOLD.

2. PRESS the line button of the remaining party.

• To retrieve a line from hold and bring that party back

into the conference,

1. PRESS TRNS/CNF.

2. PRESS line button.

3. PRESS TRNS/CNF.

46 Comdial August, 03

GCA70250 Attendant Manual

If you are involved in a conference call with two outside lines, you can drop out of this established conference call and leave the outside lines in the conference with each other. This is known as an unsuper vised conference call.

• To drop out of a conference call you initiated involving

outside lines (creating an unsupervised conference),

—DIAL # (lines remain lighted and in use until one or both out-

side parties disconnect; when only one party drops out of an unsupervised conference, the other party remains on hold until he hangs up or the line is answered).

• To rejoin an unsupervised conference between two

outside lines,

—PRESS TAP or DSS/BLF button of one of the conferencing

stations.

To Add a Caller

Other

Station

...Select CONF

or Press TRNS/CONF.

Other

Station

to a Conference...

To R emo ve a Ca lle r

From A Conference...

...Select Line Button and Disconnect Line.

Managing a

Conference

Call

To Drop Out of

A Conference. ..

...Dial #.

Your

Station

Managing a Conference

August, 03 Comdial 47

Advanced Call Handling

4.3 Call Forwarding

You can forward the calls that normally ring at your telephone to another telephone for answering. Call forwarding provides several options that can be programmed by you locally at your station. For example, you can forward just the prime line and intercom calls or forward every call that rings at your station.

Also, you can control whether the calls forward immediately or after a preprogrammed number of rings (this is true of busy calls as well, which ring in a subdued manner) that is set by the installer. When the telephone is set to ring several times before forwarding, you have a chance to end the current call before the incoming call is forwarded.

For each internal call received while call forward is enabled, your telephone sounds a ring reminder (short tone burst) to remind you that your calls are being forwarded.

• To forward your calls,

1. SELECT OPTIONS.

2. SELECT NEXT until the CFWD option appears.

3. SELECT CFWD.

4. SELECT SET.

5. Choose one of the following call forwarding options,

• SELECT PERS to forward

all Forwarding

SET CLR EXIT

Selecting Call Forwarding

all Forwarding

PERS ALL NEXT

prime line and intercom calls.

• SELECT ALL to forward all calls.

Call Forwarding Options

• SELECT NEXT AND No ANS to forward calls that ring at your station but receive no answer after a preprogrammed number of rings (THEN PRESS PERS to forward your prime line and intercom calls, OR PRESS ALL to forward all calls that ring with no answer at your telephone).

48 Comdial August, 03

GCA70250 Attendant Manual

6. DIAL extension number of telephone to receive your forwarded calls.

7. PRESS SPEAKER to end. Display

24 12:35

MON

WD to J Doe Ext 321

shows FWD.

• To cancel call forwarding,

1. SELECT OPTIONS.

2. SELECT NEXT until the CFWD option appears.

3. SELECT CFWD.

4. SELECT CLR to disable call forwarding.

5. PRESS SPEAKER to end.

The installer can assign a call forward button to individual telephones. If your telephone has a call forward button available at a programmable button location that includes an associated light, the light turns on when you press the button.

If a telephone has an LCD display, it shows a call forward message along with the extension number or name of the station receiving the forwarded calls.

Call Forwarding Active

Forward Only Your

Prime Line and Intercom Calls

Forward

Station

Forward Only Calls

That Are Not Answered

t Your Station

Caller

Your

Station

PERS

NoANS

ALL

Forward All Calls

That RIng At Your

Station

Call Forwarding Options

August, 03 Comdial 49

Advanced Call Handling

4.4 Call Forward Outside System (CFOS)

The Call Forward Outside System (CFOS)* feature allows you to forward incoming or transferred line calls or intercom calls to tele phone numbers that are outside the system. The CFOS feature forwards calls over any available outbound lines or line groups and does not use any conference circuits. Since CFOS involves outbound calls, those calls are subject to all line access, toll restriction, and automatic route selection restrictions normally imposed on your calls.

You activate or deactivate CFOS by dialing a feature code, pressing a preprogrammed button or pressing an interactive button on an LCD speakerphone. Once you activate CFOS, you select the outbound line or line group in any of the normal line selections methods. You also designate the forward destination by dialing the number or pressing a speed dial button. (If you do not make a line and destination choice, the system uses the most recently used selections.)

The Call Forward Outside System (CFOS) feature also includes forwarding outside of the system for direct and transferred personal intercom calls. Also, the feature provides ring no–answer (RNA) capability to the CFOS of both line and personal intercom calls. With this RNA capability, the system rings a station a programmed number of rings and then forwards the call outside the system based upon the programmed CFOS setting.

• To activate CFOS with your LCD speakerphone,

1. SELECT OPTIONS.

2. SELECT NEXT until CFWD appears.

3. SELECT CFWD.

4. SELECT SET.

5. SELECT NEXT until CFOS appears.

6. SELECT CFOS.

50 Comdial August, 03

all Forwarding

NoANS CFOS NEXT

Selecting CFOS

GCA70250 Attendant Manual

7. CHOOSE a type of CFOS and SELECT the desired interactive button (to switch the type of CFOS you wish to select, PRESS TGL):

• SELECT Itcm for intercom calls.

• SELECT Line for prime line

FOS Itcm/Ln

EXIT TGL NEXT

calls.

• SELECT Itcm/Ln for all calls

• SELECT RNA Itcm for ring-

Choose CFOS Type

no-answer intercom calls

• SELECT RNA Line for ring-no-answer prime line calls

• SELECT RNA Itcm/Ln for all ring-no answer calls

8. SELECT outbound line (PRESS line button, DIAL appropriate code, nothing and let previously selected line remain in effect). If you want to change the destination, you must enter something for the outbound line.

9. SELECT forward destination (dial number, press speed dial button, or do nothing and let previously selected destination remain in effect).

10. PRESS SPEAKER to end (display shows CFOS).

or do

No CFOS Number

SAVE BKSP NEXT

Set Forward Destination

• To deactivate CFOS, choose one of the following:

1. SELECT CFOS interactive button OR,

2. PRESS INTERCOM AND DIAL *56.

• To join an active CFOS call from the CFOS-enabled

station,

—Note flashing HOLD light indicating active CFOS call, and

press TAP. Join CFOS-forwarded party and CFOS destination in a conference call.

August, 03 Comdial 51

Advanced Call Handling

* Comdial has taken reasonable steps in the design of all product features, including CFOS, which protect against unauthorized or fraudulent access to, or use of, a system, or which protect against unauthorized, fraudulent or unaccounted-for access to, or use of, long distance lines. However, no system is entirely invulnerable or immune from unauthorized or fraudulent access or use, or unaccounted-for access or use, and therefore Comdial disclaims any and all liability, and makes no warranty, express or implied, relating to unauthorized or fraudulent access or use, or unac counted-for access or use.

4.5 Call Parking

4.5.1 PARKING A CALL

You can place a call on hold in the system so that it can be answered from any station, even though it may not have a line appearance for the call. You accomplish this by placing the call in one of many park orbits, where the call remains until it is answered. Those calls that you can park include intercom calls, outside calls, and conference calls.

You park calls in predefined zones and then retrieve them by dialing an intercom feature code or by pressing a preprogrammed call park button. The system can hold 90 calls in park zones (also referred to as orbits) where they are retrievable by all users in the system.

• To park a call in orbit,

1. While on the call, PRESS INTERCOM OR PRESS TRNS/CNF if intercom call.

2. DIAL *.

3. DIAL code for park orbit (910 to 999 for orbit 10–99).

4. Remember the code for later use or make it known to those who need to know it in order to retrieve the call.

• To retrieve a call that was placed on hold in the system

(parked),

1. PRESS INTERCOM.

2. DIAL #.

52 Comdial August, 03

GCA70250 Attendant Manual

3. DIAL code for orbit (910 to 999 for orbit 10–99), OR PRESS programmed PARK button.

4.5.2 HANDLING PARK RECALLS

If a call remains unanswered after the park recall time has ended, the system returns the call to the parking station where it rings. If that telephone includes an LCD display, a message appears on it that shows the park orbit number of the returning call as well as the line number. The system installer sets the call park recall times.

• To answer a park recall,

—SELECT ANS. The call will

then connect to your station.

ecall Li

HOLD ANS

• To place a park recall on hold

at your station,

—SELECT HOLD. After the call

remains on hold for a period of time, it rings back to your tele phone as a hold recall.

A Park Recall

• To re-park a park recall and restart the park timer,

1. ANSWER/RETRIEVE call.

2. SELECT PARK (the system places the call back in its original park orbit where it remains until it is answered or recalls again).

Caller

In a Parking Orbit...

Other

Stations

August, 03 Comdial 53

our

Station

To Pl ac e Ca ll

...DIAL and Orbit Number

(910-999)

Parking

Parking Calls

✳

Orbit

...DIAL # and

Orbit Number

If the Parked Call

Is Not Answered Within a Set Time, It Recalls To Your

To Retrieve a

Parked Call From

Any Other Station...

(910-999)

Station

Advanced Call Handling

4.6 Call Transferring

4.6.1 SCREENED CALL TRANSFERS

You can answer a call at your LCD speakerphone and transfer it to another telephone. If you first identify the caller to the party receiving the transfer (giving that user the opportunity to prepare for the call), you have made a screened transfer.

• To screen and transfer a call to another telephone in the system,

1. ANSWER call.

2. PRESS TRNS/CNF (call is automatically placed on hold).

3. DIAL extension number of telephone to receive transfer, OR PRESS

DSS/BLF button for that extension.

4. ANNOUNCE call when intercom party answers.

5. PRESS SPEAKER to disconnect (if in speakerphone mode), OR

HANG UP.

The intercom party then has the call (if he or she answered the screened transfer with the handset). If you announce the transfer over the speaker, the intercom party’s telephone will ring with the trans

ferred call after you hang up.

• If the intercom party is busy, take one of the following steps (if made available at your

Doe Ext 321 Is Busy

SOHVA RECON MSG

telephone by installer programming):

1. SELECT RECON to reconnect the

call to your station,

2. SELECT SOHVA to interrupt the call and tell the intercom party that

a call awaits,

3. SELECT MSG to leave a message-waiting indication at the called

station.

54 Comdial August, 03

Attempting a Transfer

GCA70250 Attendant Manual

• If the intercom party does not answer their telephone when ringing, take one of the following steps:

1. SELECT RECON to reconnect the call to your station.

2. SELECT MSG to leave a message-waiting indication at the station.

4.6.2 UNSCREENED CALL TRANSFERS

Unscreened call transfer allows you to transfer both line and intercom calls from your station to another station or group without first announcing them. The unscreened transferred call appears at the other station where it rings if that station is idle or automatically camps-on and awaits an answer if that station is busy.

• To transfer an unscreened call to another system telephone,

1. ANSWER call.

2. PRESS TRNS/CNF (call is automati-

cally placed on hold).

3. DIAL extension number of telephone

to receive transfer, OR PRESS DSS/ BLF button for that extension.

4. PRESS SPEAKER to disconnect (if

in speakerphone mode), OR HANG UP. The transfer will ring at the called telephone.

CL L123 J Doe Ext 321

SEND

Attempted Transfer of Line 123 to J D

HOLD

oe is Recalling

ANS

The call automatically rings back to your station after a programmed recall period. There is no limit as to how many calls that can be camped onto another station.

August, 03 Comdial 55

Advanced Call Handling

• If an unscreened transfer call is not answered and recalls to your telephone, you can take one of the following steps:

1. PRESS HOLD to place the call on hold at your telephone.

2. SELECT ANS to return to the call.

3. SELECT SEND to retry the transfer.

Note: For a description of more system features that transfer calls, see Other Call Transferring Options section on page 56.

4.7 Other Call Transferring Options

4.7.1 HOT TRANSFER

A hot transfer is a type of screened transfer. This feature is useful for transferring calls to people who need to work in a handsfree mode. Once you announce the call and the system completes the transfer, the person receiving the transfer can simply begin speaking toward his or her speakerphone to answer the call.

• To make a hot transfer to another telephone in the system,

1. ANSWER call.

2. PRESS TRNS/CNF (the system automatically places the call on

hold).

3. DIAL extension number of telephone to receive the transfer OR

PRESS DSS/BLF button for that extension.

4. ANNOUNCE call.

5. PRESS TRNS/CNF.

6. PRESS SPEAKER to disconnect (if in speakerphone mode) OR

HANG UP. The person receiving the transfer then has the call.

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GCA70250 Attendant Manual

4.7.2 QUICK TRANSFER

When the installer programs the quick transfer method on your telephone, you can deliver an automatic transfer of an incoming line call without pressing the TRNS/CNF button.

• To do a quick screened transfer,

1. ANSWER call.

2. DIAL intercom number for transfer location.

3. When party at transfer location answers, ANNOUNCE call.

4. HANG UP, SELECT RELEASE, OR PRESS SPEAKER button.

August, 03 Comdial 57

Advanced Call Handling

• To do a quick unscreened transfer,

1. ANSWER call.

2. DIAL intercom number for transfer location.

3. HANG UP, SELECT RELEASE, OR PRESS SPEAKER button.

Type

Trans fer

Screened Transfer

Unscreened Transfer

Hot Transfer 1. Press TRNS/CNF

Quick Transfer (with intro)

Quick Transfer (without intro)

Transfer

Actions

1. Press TRNS/CNF

2. Dial Extension

3. Announce Call

4. Disconnect

1. Press TRNS/CNF

2. Dial Extension

3. Disconnect

2. Dial Extension

3. Announce Call

4. Press TRNS/CNF

5. Disconnect

1. Dial Extension

2. Announce call

3. Disconnect

1. Dial Extension

2. Disconnect

3. Select RELEASE

Signal

Method

Normal intercom ringing (2 short bursts).

Transfer introduction followed directly by the incoming call.

Normal intercom ringing (2 short bursts).

When to Use

Normal transfers that require introduction.

Expected transfers that need no introduction.

Personnel who must receive speakerphone calls in a handsfree mode.

Normal transfers from attendants and operators who handle a large number of incoming calls.

Expected transfers from attendants and operators who handle a large number of incoming calls.

58 Comdial August, 03

GCA70250 Attendant Manual

4.8 Diverting All Incoming Calls To Another Station

Call diverting permits you to send an incoming call to another station that you have previously designated. You can divert an incoming call to the designated station whether you are busy or idle. After a user determines where to forward a call and activates the call forward button, the system will immediately forward the call once the line rings.

You must first program a CALL FORWARD button using the instructions on page 70 to make call diverting available.

• To identify the station to receive diverted calls,

1. PRESS INTERCOM.

2. DIAL *55.

3. DIAL extension number of station to receive diverted call.

• To divert calls to the designated station,

1. HEAR ringing AND/OR SEE flashing line status light.

2. PRESS programmed CALL FORWARD button (system immediately forwards ringing call to station

August, 03 Comdial 59

Advanced Call Handling

Notes:

60 Comdial August, 03

GCA70250 Attendant Manual

5. NONVERBAL MESSAGING

5.1 LCD Message Delivery

You can set standard and system supplied custom display messages by dialing a specific code at your telephone. When another user places a call from an LCD speakerphone, the preset LCD message from your station will flash on the caller’s LCD. When you set a message, the intercom number light at your telephone flashes to indicate that the feature is active.

• To turn on a message from your telephone,

1. PRESS INTERCOM AND DIAL *02.

2. DIAL the desired code number from your message list (01–30) on the next page, OR PRESS HOLD button to scroll through the available messages AND DIAL # to select.

Note: See following page for LCD dialing codes.

• For a “Back At” message, dial the code for time numbers and colon from dialing codes table. (For example, DIAL # 00 01 29 04 05 for the time 01:45).

• For a “Call” message, dial code for telephone number of your new location. (For example, DIAL # 09 07 08 15 02 02 00 00 for the number 978–2200).

3. DIAL # AND PRESS SPEAKER to end message.

• To turn off the message and your intercom light,

—PRESS INTERCOM AND DIAL #02.

August, 03 Comdial 61

Nonverbal Messaging

Dialing Code Table

Character

1 01 8 08

2 02 9 09

3 03 0 00

4 04 space 12

5 05 – 15

6 06 : 29

7 07

Dialing

Code

Character

LCD MESSAGE LIST

(Write the attendant supplied messages here.)

Dial Code Message

01 Back at (default message 1)

02 Call (default message 2)

03 Ask them to hold (default message 3)

04 Take a message (default message 4)

05 I will call back (default message 5)

Dialing

Code

62 Comdial August, 03

GCA70250 Attendant Manual

LCD MESSAGE LIST (Continued)

(Write the attendant supplied messages here.)

5.2 Message Waiting Light and Messaging

A special feature access code allows you to control the message waiting (MW) light at other stations in the system. When the message waiting light is turned on at a station, the user can automati cally call the station that turned it on. Stations that include an LCD display show the source of the message.

The installer can program one station as the central message desk and arrange it for exclusive message waiting control. The central message desk user can control message waiting lights and deliver messages to and from all other stations in the system. The installer can also provide a programmable button for placing and retrieving message waiting calls. Single line telephones only utilize central message desk signaling. A station can have as many 8 message waiting lights stacked at one time.

August, 03 Comdial 63

Nonverbal Messaging

Installers can take programming action to enable or disable the stutter intercom dial tone received at a station to indicate a message waiting. You can program this item as a station COS parameter.

• To turn on the message-waiting light (and a broken dial tone) at another station that is idle or busy,

1. PRESS INTERCOM.

2. DIAL *3.

3. DIAL extension number OR PRESS DSS/BLF button of station to be

alerted. The message-waiting light of called station will flash.

• You can also turn on the message-waiting light and broken dial tone at another station when that station is busy,

1. HEAR the busy tone AND REMAIN

on the line.

2. SELECT MSG.

3. HANG UP.

alling J Smith

CALLBK

MSG

• To turn off the message waiting light at a busy or idle station,

1. PRESS INTERCOM.

2. DIAL #3.

3. DIAL extension number OR PRESS DSS/BLF button of station that

was alerted. The message-waiting light of called station will turn off.

Leaving a LCD Message

• To turn off the message-waiting light during messagedelivering conversation,

—PRESS INTERCOM once if off-hook, twice if on-hook.

64 Comdial August, 03

GCA70250 Attendant Manual

• To receive a message at an alerted station,

1. OBSERVE flashing message waiting

light and the LCD message indicating who called for you.

2. SELECT CALL to dial the messag-

ing station automatically.

3. SELECT CLEAR to clear the mes-

sage from your station.

Call J Doe

CALL

Receiving a Message

CLEAR

5.3 Response Message Delivery

By programming one or more RESPONSE MESSAGE buttons on your LCD speakerphone, you can respond with a variety of messages to many calling situations. This response message button lets you make a non-verbal response to subdued off-hook voice announce calls or intercom calls using the attendant-prepared response mes sages (see page 60 for attendant prepared messages).

A scrolling RESPONSE MESSAGE button allows the sender to select from several different messages which have been programmed by the system attendant. A fixed RESPONSE MESSAGE button sends the same message you previously select each time it is pressed.

• To send an LCD message when you call and receive busy signal or no answer,

1. While still on the call, PRESS the appropriate RESPONSE MES-

SAGE button to send a preselected message to the other telephone,

2. If a scrolling Response Messaging was programmed, continue to

PRESS RESPONSE MESSAGE button AND DIAL # when your dis play shows the message you wish to send.

August, 03 Comdial 65

Nonverbal Messaging

• To send an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD telephone,

1. HEAR the SOHVA tone or voice announcement in your handset or

headset.

2. PRESS the appropriate fixed RESPONSE MESSAGE button to send

a preselected message to the calling telephone,

3. If a scrolling Response Messaging was programmed, continue to

PRESS RESPONSE MESSAGE button AND DIAL # when your dis play shows the message you wish to send.

For instructions on storing a RESPONSE MESSAGE button, see page 73.

66 Comdial August, 03

GCA70250 Attendant Manual

6. PROGRAMMING

6.1 DSS Numbers

Storing another stations extension number at a DSS/BLF programmable location allows you to monitor that station, dial with the press of one button, or pick up or hold calls at that station quickly and con veniently.

• To store an intercom number as a DSS number,

Note: Storing DSS numbers at button locations will overwrite any previously stored numbers.

1. SELECT OPTIONS.

2. SELECT NEXT until the DSS

option appears.

3. SELECT DSS.

4. PRESS programmable button to

choose DSS/BLF button location.

5. DIAL extension number.

6. REPEAT the previous steps, OR

SELECT EXIT.

7. PRESS SPEAKER to end.

Enter Ext:

EXIT

Designating an Extension

CAUTION

Do not attempt to program interactive buttons;

doing so can cause the system to make features unavailable. If you inadvertently program interactive buttons, you can retrieve their functions in the following manner:

1. PRESS INTERCOM **1

2. PRESS the interactive button to be reprogrammed

3. DIAL 91, 92, or 93 (for buttons from left to right).

August, 03 Comdial 67

Programming

6.2 Speed Dial Numbers

Station speed dialing is a feature that lets you dial lengthy numbers using one or two buttons, store frequently used feature dialing codes, and store intercom extension numbers of frequently called tele phones. You can store speed dial numbers* at any unused programmable button, or if the installer assigns a shift button to your telephone, or one exists as a fixed feature button, you can store a speed dial number at a second level under any programmable button.

* The Federal Communications Commission (FCC) requires that when programming emergency numbers and(or) making test calls to emergency numbers:

1. Remain on the line and briefly explain to the dispatcher the reason for the call;

2. Perform such activities in the off-peak hours, such as early morning or late evening.

• To store an outside number as a speed dial number, follow the display prompts and proceed as follows:

1. SELECT OPTIONS.

2. SELECT NEXT until SDIAL option

appears.

3. SELECT SDIAL to choose speed

dial programming.

4. PRESS programmable button OR dial

pad button (0–9) to choose storage location (remember, to access second level storage at a programmable button, press SHIFT first).

Keypad

DIAL desired number

for personal speed dial

DIAL and number

∗

for system speed dial

Speed Dialing Options

Location

Choosing a Button

DSS/BLF Button

PRESS button of

desired station

to dial directly

EXIT

68 Comdial August, 03

GCA70250 Attendant Manual

5. CHOOSE your speed dial route from the following list:

• PRESS line button to select outside

line,

• DIAL 00 to select prime line or last

reselect

EXIT

line used,

• DIAL 01 to 16 to select line

group,

• PRESS INTERCOM button or dial

Selecting Line or Intercom

8 to select intercom.

Note: You may need a pause between numbers to compensate for differences in response time between your system and the host sys

tem (ask your attendant about this). To store a pause, press HOLD, then continue dialing. If your system is behind a host sys

tem that needs a hookflash to access a feature, press TAP to store a hookflash, then continue dialing.

6. DIAL number (up to 16-digits long).

7. SELECT SAVE to store the number.

8. REPEAT previous steps until all numbers are stored, OR SELECT EXIT.

9. PRESS SPEAKER to end.

ial Number

SAVE BKSP

EXIT

Dialing a Speed Number

August, 03 Comdial 69

Programming

6.3 Feature Access Codes

In addition to the system features that you program using the interactive buttons, you can program several other features by using their access codes. The feature codes are programmed like speed dial numbers and can occupy the same programmable buttons on your telephone. Access codes are listed in Appendix A, Feature Access Codes found on page 123.

• To store a system feature access code,

1. SELECT OPTIONS.

2. SELECT NEXT until SDIAL option appears.

3. SELECT SDIAL to choose speed dial programming.

4. PRESS programmable button OR dial pad button (0–9) to choose storage location (remember, to access second level storage at a programmable button, press SHIFT first).

5. PRESS INTERCOM when prompted to preselect line.

6. DIAL access code associated with feature.

7. SELECT SAVE to store the number.

8. REPEAT previous steps until all numbers are stored, OR SELECT EXIT.

9. PRESS SPEAKER to end.

Location

EXIT

Choose a Location

ial Number

SAVE BKSP EXIT

Dial the Access Code

• To manually store an access code,

1. PRESS INTERCOM.

2. DIAL **3.

3. PRESS programmable button.

4. DIAL access code for feature.

5. PRESS SPEAKER to end.

6. LABEL button location.

70 Comdial August, 03

GCA70250 Attendant Manual

As you program numbers, fill in the identification strips on your telephone as well as these tables.

Speed Dial Numbers, Features, or DSS Locations

(Programmable Buttons)

1 13

2 14

3 15

4 16

5 17

6 18

7 19

8 20

9 21

10 22

11 23

12 24

Personal Speed Dial Numbers

(Keypad Buttons)

1 6

2 7

3 8

4 9

5 10

August, 03 Comdial 71

Programming

6.4 LCD Feature Buttons

You can create feature access buttons to make operation easier. To do this, use the interactive buttons to select the feature you want to store, and then store it on a programmable button (see the instructions on the next page).

Account Code Button (ACCT)—allows you to enter an account code for call record purposes.

Auxiliary Pager (APAGE)—selects external pager operation through the auxiliary jack.

Auxiliary Recorder (ARECD)—selects tape recorder operation through the auxiliary jack.

Auxiliary Ringer (ARING)—selects auxiliary ringer operation through the auxiliary jack.

Call Forward Button (CFWD)—allows you to forward all of your calls to another telephone.

Camp-On With Automatic Call Back (CAMP)—allows you to camp on to a station. The system calls you back as soon as the called station becomes idle or occupied.

Camp-On (Call Waiting) (CAMP)—when calling a busy station, this feature allows you to send a call waiting tone to the station and to wait on-line for a reply.

Clear Features (CLEAR)—clears a currently active or engaged feature.

Do Not Disturb Button (DND)—prevents other telephones from ringing your telephone.

Group Listen Button (GPLSN)—allows others to hear a conversation over the telephone speaker while you use the handset or headset; the distant party can hear only the conversation transmitted through the handset or headset microphone.

72 Comdial August, 03

GCA70250 Attendant Manual

Headset (HDSET)—enables headset operation through the auxiliary

jack.

Music Button (MUSIC)—allows you to enable or disable background music; also allows you to choose from two pre-programmed music sources.

Page Button (PAGE)—provides one-button access to paging.

Park Button (PARK)—parks calls in preselected park orbit.

Pick-Up Button (PCKUP)—allows you to pick up a call ringing

elsewhere in your system.

Privacy Release Button (PRIV)—allows other telephones which share a line appearance for current call to join.

Saved Number Redial Button (SAVE)—redials the last number saved

Voice-Announce Block Button (VAB)—blocks voice announcements.

Programming of the feature access buttons may require several selections involving many LCD screens. If you are not familiar with an abbreviation, consult Appendix B, Display Abbreviations on page

127.

• To create a feature access button,

1. SELECT OPTIONS.

2. SELECT NEXT until the FEAT option appears.

3. SELECT FEAT.

4. SELECT NEXT repeatedly until desired feature choice is displayed.

5. SELECT one of the buttons below the current display to choose desired selection.

August, 03 Comdial 73

Program Button

CAMP CFWD NEXT

Selecting a Feature

Programming

6. RESPOND to any menu prompts associated with feature (see example for Pickup).

7. PRESS programmable button for storage location.

8. REPEAT steps 3 through 7 for other features, OR SELECT EXIT to end programming.

GRP DIRECT EXIT

Responding to Prompts to Program a Pickup Button

Pickup

• To clear a feature button assignment,

—REPEAT the above procedure, but SELECT CLEAR before

selecting storage location button.

6.5 Reminder Alert

You can set up to two reminder alerts to sound at your LCD speakerphone so that you will remember important regular events or occasional events.

• To set a reminder alert at your telephone,

1. SELECT OPTIONS.

2. SELECT NEXT until the ALERT option appears.

3. SELECT ALERT.

4. SELECT 1 OR 2 to select available alert designation; if you have already programmed an alert for 1, select 2 to set a second alert condition.

5. SELECT ON (SELECT OFF to turn off an alert that has already

6. DIAL reminder time using the numbers on the dial pad (remember to add a zero [0] before single digit times: 01 for one o’clock, 02 for 2 o’clock, etc.).

7. SET AM or PM.

74 Comdial August, 03

been set).

lert 1 10:30 AM

ON OFF< EXIT

Setting an Alert

ime: 10:30 AM

SAVE PM EXIT

Setting the Alert Time

GCA70250 Attendant Manual

8. SELECT SAVE.

9. PRESS SPEAKER to quit.

When an alert sounds at the set time, you hear four short tone bursts, which will continue until acted upon. If you are not at your station to hear the alert when it sounds, your telephone’s ring tone changes to the alert tone for every incoming call until you respond to the alert.

• To respond to an alert after it

sounds, choose one of the following:

1. SELECT CLEAR to turn off the alert.

2. SELECT SET to reset the alert for the same time the following day.

LERT 1 10:30 AM

SET CLEAR

Responding to an Alert

6.6 Response Message Button

You may program a RESPONSE MESSAGE button, which allows you to send an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD speakerphone, or to send an LCD message to another LCD speakerphone that you call and receive a busy signal or no answer.

• To store a scrolling RESPONSE MESSAGE button, proceed

as follows (user may press button repeatedly to choose from up to 30 system supplied messages),

1. PRESS INTERCOM.

2. DIAL **6.

3. PRESS programmable button for RESPONSE MESSAGE button location.

4. DIAL 00.

5. DIAL # to save programming.

6. PRESS SPEAKER to end.

7. LABEL button location.

August, 03 Comdial 75

Programming

• To store a fixed RESPONSE MESSAGE button (delivers the

same message each time it is pressed),

1. PRESS INTERCOM.

2. DIAL **6.

3. PRESS programmable button for RESPONSE MESSAGE button location.

4. DIAL message number (01-30) from list of messages.

Note: Programmed messages available for use are created by the system attendant and listed in a table on page 60.

5. DIAL # to save programming.

6. PRESS SPEAKER to end.

7. LABEL button location.

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7. OTHER FEATURES

7.1 Line Groups

Some systems have telephone lines arranged into line groups that may be accessed for outside calling instead of selecting an individual line button. The installer can use this feature to reserve certain lines for certain clusters of stations for a tenant-service arrangement.

• If your system has line groups, access them as follows:

1. PRESS INTERCOM.

2. DIAL desired line group access code,

Line Group Access Codes

Line Group Default Code Active Code *

1 9

2 through 11 80 through 89

12 through 16 60 through 64

* If your system installer has reassigned the line group access codes, write

them here for future reference.

3. LISTEN for outside dial tone.

4. DIAL desired number.

5. LIFT handset to talk.

7.2 Automatic Redial

With this feature, the system automatically redials a busy or unanswered outside call. Once you activate automatic redial, the station selects the line, automatically dials the number, and waits for a response. (It dials and then waits 30 seconds for an answer.) If the called station does not answer, the redialing station disconnects, waits one minute, and then repeats the sequence. The station will repeat this procedure for approximately 10 minutes.

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Other Features

The feature cycle is timed and does not have busy and ring-no-answer detection circuitry. Because of this, if you are operating handsfree when the called party answers, you must take the handset off-hook to prevent being cut off by the timing cycle.

You must program an AUTOMATIC REDIAL button at one of the designated programmable button locations on their telephones before you can use it. See the instructions on page 75 to program an AUTO MATIC REDIAL button.

• To use the automatic redial feature to redial a busy or

unanswered number,

1. While on the call, SELECT ARDL OR PRESS the AUTOMATIC REDIAL button programmed by your installer.

2. The system repeatedly dials the number until you cancel the feature or the system has dialed the number a pre programmed number of times (determined by your system installer).

3. The AUTOMATIC REDIAL light flashes between redials and turns on steady during redialing.

4. IF your installer has enabled answer supervision on your line, the system automatically cancels automatic redialing and turns the AUTOMATIC REDIAL light off.

5. IF answer supervision is NOT enabled, SELECT ARDL OR the programmed AUTOMATIC REDIAL button while on the call to cancel automatic redialing,

L123

CONF ARDL

Initiating Auto Redial

The enhanced automatic dialing feature adds a multiple redial feature. When installers enable this option, the station can have multiple numbers queued for ARD (automatic redial). When you enable mul

tiple ARD, a station can store up to the last 10 numbers the user dials.

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• To scroll through numbers in your redial queue if your

telephone is currently idle,

1. SELECT ARDL OR the programmed AUTOMATIC REDIAL button. The display shows the last number dialed.

2. Choose one of the following:

• SELECT REMOVE to remove the number from the redial queue.

• SELECT NEXT to scroll to the next number in the queue.

• SELECT EXIT to exit from the redial queue.

• To interrupt the redialing procedure so that you can scroll

through numbers in your redial queue,

1. While your telephone is in the process of dialing a number, SELECT ARDL or the programmed AUTOMATIC REDIAL button twice. This treats the number as answered, cancels automatic redialing for that number, and puts the number back in the automatic redial queue. The display shows the last number dialed.

2. CHOOSE from one of the following:

• SELECT REMOVE to remove the number from the redial queue.

• SELECT NEXT to scroll to the next number in the queue.

• SELECT EXIT to exit from the redial queue.

• To cancel the automatic redial feature, choose one of the

following:

1. PERFORM any user activity at the station (go on-hook, select the speaker button, etc...),

2. DIAL #72 to delete all numbers from the redial queue,

3. SELECT ARDL or the programmed AUTOMATIC REDIAL button while the number you wish to remove from the redial queue is ringing.

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Other Features

7.3 Tracker Paging System

When installed with your system, the Tracker Paging System option allows you to send call back and parked call messages to Tracker pagers assigned to station extension numbers. Along with the parked call message, the system parks the call in orbit for retrieval by the paged party. The type of message that the system delivers (either alphanumeric or numeric-only) is dependent upon the Tracker pager model in use at the station.

When outside callers call into a system that has both a Tracker Paging option and a voice mail option installed, the system gives these callers the option of either leaving a message or tracking the person that they are calling.

If you have a Tracker pager assigned to your personal intercom number, you can receive messages that someone else sends you. The system automatically installs the Tracker pager for your use; however, you can disable it when you do not wish to receive paged messages and when you leave at the end of your day. Of course, if you do disable your Tracker pager at the end of your day, be sure to enable it at the beginning of your next day.

Your LCD speakerphone includes an interactive TRACK button; however, if your day-to-day operation includes extensive Tracker usage, such as your attendant function, the installer may include a TRACK button at a programmable button location.

• To track a called party after receiving a ring—no answer,

1. MAKE an intercom call to someone AND RECEIVE no answer.

2. SELECT TRACK.

3. HEAR confirmation beep (Tracker page accepted) OR HEAR busy tone (Tracker page not accepted).

4. PRESS SPEAKER to end.

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TRACK

Initiating a Tracker Page

CALLBK

MSG

GCA70250 Attendant Manual

• To track a called party without first calling them,

1. PRESS INTERCOM AND DIAL *8.

2. DIAL extension number.

3. HEAR confirmation beep (Tracker page accepted) OR HEAR busy tone (Tracker page not accepted).

4. PRESS SPEAKER to end.

• To use Tracker to transfer a call to a park orbit for retrieval

and transmit the call’s park orbit code and caller ID information (if available),

1. ANSWER call AND SELECT TRANS.

2. DIAL extension number.

3. If the called station does not answer or is busy, SELECT TRACK.

4. HEAR confirmation beep (Tracker page accepted) OR HEAR busy tone (Tracker page not accepted).

5. PRESS SPEAKER button to end.

• To retrieve a call that you parked using the Tracker option,

1. PRESS HOLD button to scroll your held calls, (display shows PAGE and extension number of each parked call).

2. PRESS TAP to retrieve the displayed parked call.

• If you receive a parked call message on your Tracker pager,

1. GO to any system station.

2. PRESS INTERCOM.

3. DIAL Tracker pager orbit code (#800 to #899).

4. RETRIEVE call.

• To enable or disable a Tracker pager at your station,

1. PRESS INTERCOM.

2. DIAL #07 to enable, OR DIAL #06 to disable.

3. PRESS SPEAKER to end.

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Other Features

7.4 Direct Inward System Access (DISA)

The Direct Inward System Access (DISA)* feature allows you to call into the digital communications system from an external telephone. You can call directly to intercom extensions and talk to the intercom parties or, if the system includes a voice mail option, leave messages for them if they are not available. When you call the DISA telephone number and dial your authorization code, the system treats your call as it would treat one coming from a system telephone and permits you to use many of the same features that you can use when you are calling from your assigned station. (Authorization codes are asso ciated with personal or group intercom numbers and are assigned to you by your installer when he or she programs the system.)

If you use your DISA access to make a call through the system and out on an outside line, the system applies all the toll restriction and automatic route selection to the call that the installer has programmed for the line that you are using. If you dial an incorrect authorization code, or the system is busy with other DISA calls, you will either hear an error tone, or the system will automatically route your call to one of the following areas (as determined by your system installer):

• a designated station where you can talk to the system attendant,

• a digital voice announce that will prompt you to take additional

action,

• a proprietary voice mail station where you will be prompted to

leave a message.

The system allows you three tries at dialing your authorization code before it routes your call as detailed above.

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Some systems provide voice prompts to DISA callers and other systems do not. If you encounter voice prompts when you call on the DISA line, follow the prompt directions to complete your call. Further, some systems with voice prompt enhancement, provide a one-digit menu that prompts you to dial a single digit to reach available departments, use system features, or obtain operator assis

tance.

Note: DISA is not recommended for use on loop start lines without disconnect supervision. While DISA will function, Comdial will not be liable for its performance under any condition where disconnect supervision is not provided. Check with your installer for complete details.

* Comdial has taken reasonable steps in the design of all product features, including DISA, which protect against unauthorized or fraudulent access to, or use of, a sys tem, or which protect against unauthorized, fraudulent or unaccounted-for access to, or use of, long distance lines. However, no system is entirely invulnerable or immune from unauthorized or fraudulent access or use, or unaccounted-for access or use, and therefore Comdial disclaims any and all liability, and makes no warranty, express or implied, relating to unauthorized or fraudulent access or use, or unac counted-for access or use.

• To make a DISA call to an intercom number,

1. DIAL number for DISA line (listen for voice prompt if available).

2. DIAL extension number. If station does not answer or is busy you will either hear busy tone or hear voice prompt if available. If you dial an invalid number, you will hear error tone.

3. IF voice prompt provides dialing codes, DIAL proper code for services such as: track, message waiting, or voice mail.

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Other Features

• To make a DISA call to use system features,

1. DIAL number for DISA line (listen for voice prompt if available),

2. DIAL authorization code (listen for voice prompt if available; otherwise, hear stutter-style dial tone),

3. DIAL feature code AND LISTEN for acknowledgment tone.

System Features Available To DISA

Callers

Account code entry *04

Automatic route selection access 9

Call waiting on busy *6

Do not disturb override *03

Intercom dialing/call announcing Extension number

Message wait off* #3

Message waiting set* *3

Personal speed dial* *01

System speed dial *01*

Tracker access/retrieval** *8 / #8

Trunk group access Line group access code

Zone paging Zone paging code

* You must have an assigned personal intercom number to use this feature. ** Your system must provide the Tracker option to activate this feature.

Default Dialing Code

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GCA70250 Attendant Manual

7.5 Auxiliary Jack

Note: Some telephones have an auxiliary jack. All other model telephones use the handset jack to plug in a headset.

The auxiliary jack provides an interface for a headset, a tape recorder, an external ringer or an external pager. You must program one of the programmable buttons on your telephone to serve as an enable/ disable button for each auxiliary device you plan to connect to your LCD speakerphone. The system will activate only the device that it identifies in the display, and will activate only one device at any time.

The following modes are programmable with the auxiliary jack:

• The headset mode allows you to operate your telephone with a

headset instead of as a speakerphone or with the handset.

Note: The recorder, external ringer, or pager requires external power.

• The recorder mode allows you to send your voice and that of

the distant party to a tape recorder.

• The ringer mode allows an external speaker to sound the

ringing of your telephone.

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Other Features

• The pager mode allows an external paging device to sound all

voice announcements (all-call, zone paging, voice announced intercom calls) sent to your telephone.

Connectors on Bottom of Telephone

Line Cord

Auxiliary

Jack

Auxiliary Jack Location

Handset

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• Program the enable/disable buttons (at any blank

programmable button location) as follows:

1. SELECT OPTIONS.

2. SELECT NEXT until the FEAT option appears.

3. SELECT FEAT.

4. SELECT NEXT until the desired options appear.

5. SELECT desired auxiliary feature:

• APAGE to choose pager.

• ARECD to choose recorder.

• ARING to choose external ringer.

• HDSET to choose headset.

6. PRESS blank programmable button location to serve as enable/disable button for the feature you’ve selected.

7. RETURN to previous steps to add another device, OR SELECT SPEAKER to quit.

SPKR to Quit

DSS FEAT NEXT

Programming Button

Program Button

ARING HDSET NEXT

Selecting a Feature

• To enable an auxiliary mode,

—SELECT enable/disable button to enable mode. Light associated with

button turns on and display denotes feature.

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Other Features

• To disable an auxiliary mode,

—SELECT enable/disable button. Light associated with button will turn

off and display no longer denotes the feature.

CAUTION

With the exception of a headset micro-

phone, do not connect the audio output of any external device to the auxiliary jack. Also, do not connect the tip and ring leads of a telephone line to the auxiliary jack.Do not connect any devices to the auxiliary jack other than those mentioned above.

7.6 Account Codes

You can assign account codes to specific calls. The system uses the account codes to identify calls by category, or special grouping, for call accounting purposes. If the installer programs the system to have forced account codes, the user must enter the account code before the call can be placed. If the system does not find a match between a user entered account code and one that the installer has set in the system, the call will not be allowed. Remember, verification alone does not deny users’ calls, only forced verification denies.

The installer can arrange for the system to verify that the user entered an account code and to sound an error tone if an invalid account code is entered. He or she may program the system to prompt station users to enter account codes for incoming calls and/or out-going calls if desired. Account codes may be from three to 16 digits in length as set by class of service programming. The system will verify all digits.

• To enter account code on an incoming call,

1. IF available, PRESS programmed Account Code button (the call in progress is not interrupted).

2. IF not available, PRESS INTERCOM AND DIAL *04 (call is automatically placed on hold).

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3. DIAL account code. Your telephone automatically returns to the call after you’ve dialed the complete account code.

• To enter account code on an outgoing call,

1. DIAL 9 OR other line button (the display will prompt for Account Code if programmed to do so).

2. PRESS INTERCOM (call is automatically placed on hold).

3. PRESS programmed Account Code button, OR DIAL *04 AND account code.

4. LISTEN for dial tone AND DIAL number you are calling.

7.7 Authorization Codes

Authorization codes give you a walking class of service option. Walking class of service provides you with the mobility to use your class of service (COS) features, prime line assignments, and exception numbers on any telephone in the system. This means that you will not be limited by features that are available to the particular telephone that you happen to be using.

Authorization codes are associated with your personal intercom number and are assigned to you by your installer when he or she pro grams the system. When you enter your assigned authorization code at any system telephone, the code alerts the system to make your normal features available to you. Once you access your telephone fea tures, they remain in effect until any idle time exceeds the authorization code time-out period.

If your telephone includes an installer-programmed LOCK button, you can press it and then dial your authorization code to deny other users access to lines and features at your LCD speakerphone.

• To activate walking class of service,

1. SELECT system telephone to use.

2. PRESS INTERCOM.

3. DIAL #08.

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Other Features

4. DIAL your authorization code.

• To lock your telephone,

1. PRESS programmed LOCK button.

2. DIAL your authorization code.

Note: If you wait longer than two seconds to dial a digit after you press the LOCK button, that pause, and any others that you might include, becomes part of the lock code. You must allow for any pauses at any location that you inserted them in the number string when you unlock your telephone.

• To unlock your telephone,

1. PRESS LOCK.

2. DIAL our authorization code (remember, include any pauses that you inserted when you locked your telephone).

• E and M Tie Lines

E & M tie line operation is typically used in applications where one group of users often need to call parties located in one or more remote locations. In these applications, your system is directly tied to another similar system at the remote site(s).

If your system has been configured for tie line operation, the procedures you use to place calls, transfer calls, and set up conference calls differ slightly from other types of connections. These procedures are described in this section.

• To make a call on an E & M tie line,

1. DIAL the E & M access code that was assigned by the installer, OR IF your system has been configured by the installer to use Automatic Route Selection (ARS), DIAL the ARS access code (9 by default).

2. WAIT until you hear a dial tone, THEN DIAL the intercom number for the party you wish to reach at the remote site. You will hear a fast busy signal if you dialed an invalid number.

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Vertical Communications SCS 8324S User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1. GETTING STARTED

1.1 Setting Up Your Speakerphone

1.1.1 POSITIONING YOUR SPEAKERPHONE

1.1.2 SETTING DISPLAY CONTRAST

1.1.3 SETTING A PERSONAL RINGING TONE

1.1.4 SETTING VOLUME LEVELS

1.1.5 ANSWERING AND MAKING CALLS

1.2 Understanding the Basic Functions

1.3 Your Speakerphone’s Buttons

1.4 Your Speakerphone’s Display Lights

2. ANSWERING CALLS

2.1 Answering Outside Calls

2.2 Answering Intercom Calls

2.3 Night Transferred Calls - Line Answer From Any Station

2.4 Holding Calls

2.4.1 EXCLUSIVE HOLD

2.4.2 HOLD RECALLS

2.4.3 DIRECTED HOLD

2.5 Monitored Stations

2.6 Call Pickup

2.6.1 GROUP CALL PICKUP

2.6.2 DIRECTED CALL PICKUP

2.7 Receiving Subdued Off-Hook Voice Announcements (SOHVA)

2.7.1 HANDLING AN INCOMING SOHVA

2.7.2 BLOCKING A SOHVA

2.8 Do Not Disturb Condition

2.9 Voice Announce Blocking

2.10 Caller ID (Automatic Number Identification)

3. MAKING CALLS

3.1 Making Outside Calls

3.2 Making Intercom Calls

3.3 Automatic Dialing

3.4 Redialing

3.4.1 REDIAL - LAST-DIALED NUMBER

3.4.2 REDIAL PROGRAMMING (STORING NUMBERS)

3.5 Sending Subdued Off-Hook Voice Announcements (SOHVA)

3.6 Camping On - Busy Station, Automatic Callback

3.7 Advanced Camping On Options

3.7.1 CAMPING ON - IDLE STATION, AUTOMATIC CALLBACK

3.7.2 CALL WAITING

3.8 Paging

3.9 Programmed Button Display

3.9.1 BUTTON FUNCTIONS DISPLAY (BUTTON QUERY)

3.9.2 STATUS OF BUSY LINES AND STATIONS (BUSY DSS/BLF BUTTON INQUIRY)

3.10 Executive Override

4. ADVANCED CALL HANDLING

4.1 Waiting For A Line (Queuing)

4.2 Conferencing

4.3 Call Forwarding

4.4 Call Forward Outside System (CFOS)

4.5 Call Parking

4.5.1 PARKING A CALL

4.5.2 HANDLING PARK RECALLS

4.6 Call Transferring

4.6.1 SCREENED CALL TRANSFERS

4.6.2 UNSCREENED CALL TRANSFERS

4.7 Other Call Transferring Options

4.7.1 HOT TRANSFER

4.7.2 QUICK TRANSFER

4.8 Diverting All Incoming Calls To Another Station

5. NONVERBAL MESSAGING

5.1 LCD Message Delivery

5.2 Message Waiting Light and Messaging

5.3 Response Message Delivery

6. PROGRAMMING

6.1 DSS Numbers

6.2 Speed Dial Numbers

6.3 Feature Access Codes

6.4 LCD Feature Buttons

6.5 Reminder Alert

6.6 Response Message Button

7. OTHER FEATURES

7.1 Line Groups

7.2 Automatic Redial

7.3 Tracker Paging System

7.4 Direct Inward System Access (DISA)