Vertical Communications SCS 8312S, 8024S, SCS 8324S, SCS 8324F User Manual
DSU II Digital Expandable Systems
Attendant Manual
GCA70245.07 06/03
Printed in U.S.A.
This user’s guide is for the following system:
DSU II Digital Expandable Systems
This user’s guide applies to the following telephone models:
•Impact 8012S-** Rev. A and later.
•Impact 8024S-** Rev. A and later.
•Impact SCS 8324S-** Rev. A and later
•Impact SCS 8312S-** Rev. A and later
•Impact SCS 8324F-** Rev. A and later
Contact your Comdial dealer for updates of this as well as other
Comdial publications.
Copyright © 2003 Comdial Corporation
All rights reserved. Unauthorized use of this document is prohibited.
Comdial Corporation
106 Cattlemen Road, Sarasota, FL 34232
(941)554-5000 or (800)266-3425
-Notice-
Comdial reserves the right to make any changes and improvements in the
product described in this document at any time and without prior notice.
Impact is a trademark of Comdial Corporation. All other product names
are trademarks of their respective owners.
Table of Contents
1. Getting Started ...................................................................... 1
1.1 Setting Up Your Speakerphone .................................................. 1
1.1.1 Positioning Your Speakerphone ........................................ 2
1.1.2 Setting Display Contrast .................................................... 3
1.1.3 Setting a Personal Ringing Tone........................................ 4
1.1.4 Setting Volume Levels....................................................... 5
1.1.5 Answering and Making Calls............................................. 6
1.2 Understanding the Basic Functions ............................................ 7
1.3 Your Speakerphone’s Buttons .................................................... 9
1.4 Your Speakerphone’s Display Lights ...................................... 12
1.5 Understanding the Rings Patterns ............................................ 14
2. Answering Calls .................................................................. 15
2.1 Answering Outside Calls .......................................................... 15
2.2 Answering Intercom Calls ........................................................ 16
2.3 Monitored Stations ................................................................... 17
2.4 Holding Calls ............................................................................ 18
2.4.1 Exclusive Hold................................................................. 18
2.4.2 Hold Recalls..................................................................... 19
2.4.3 Directed Hold................................................................... 20
2.5 Night Transferred Calls - Line Answer From Any Station ...... 21
2.6 Caller ID (Automatic Number Identification) .......................... 21
2.7 Call Pickup ............................................................................... 22
2.7.1 Group Call Pickup............................................................ 22
2.7.2 Directed Call Pickup ........................................................ 22
2.8 Receiving Subdued Off-Hook Voice Announcements
(SOHVA) .................................................................................. 24
2.8.1 Handling an Incoming SOHVA....................................... 24
2.8.2 Blocking a SOHVA ......................................................... 26
2.9 Voice Announce Blocking ....................................................... 27
3. Making Calls ........................................................................ 29
3.1 Making Outside Calls ............................................................... 29
3.2 Making Intercom Calls ............................................................. 30
3.3 Automatic Dialing .................................................................... 31
3.4 Redialing .................................................................................. 32
3.4.1 Redial - Last-Dialed Number .......................................... 32
3.4.2 Automatic Redial............................................................. 32
3.4.3 Redial Programming (Storing Numbers) ........................ 33
3.5 Sending Subdued Off-Hook Voice Announcements
(SOHVA) 34
3.6 Camping On and Queuing ........................................................35
3.6.1 Busy or Idle Station, Automatic Callback....................... 35
3.6.2 Busy Station, Wait For An Answer (Call Waiting) ........ 36
3.7 Executive Override ...................................................................37
4. Advanced Call Handling...................................................... 39
4.1 Waiting for a Line (Queuing) ...................................................39
4.2 Call Transferring .......................................................................40
4.2.1 Screened Call Transfers .................................................. 40
4.2.2 Unscreened Call Transfers .............................................. 42
4.3 Conferencing ............................................................................ 43
4.3.1 Creating a Conference Call ............................................. 43
4.3.2 Unsupervised Conference Calls ...................................... 44
4.4 Call Parking ..............................................................................45
4.4.1 Handling Park Recalls..................................................... 45
4.5 Call Forwarding ........................................................................47
4.5.1 Forwarding a Call............................................................ 47
4.6 Call Forward Outside System (CFOS) .....................................49
5. Nonverbal Messaging.......................................................... 51
5.1 Station-to-Station Message Delivery ........................................51
5.2 Message Waiting Light and Messaging .................................... 52
5.3 LCD Message Delivery ............................................................ 54
5.4 Assist Button Message Delivery ...............................................56
5.5 Response Message Delivery .....................................................56
6. rogramming.......................................................................... 57
6.1 DSS Numbers ...........................................................................57
6.2 Autodial And Speed Dial Numbers ........................................ 58
6.3 Feature Access Codes ...............................................................60
6.4 Feature Buttons .........................................................................62
6.4.1 Response Message Button............................................... 64
6.4.2 Transfer Button ............................................................... 64
6.4.3 Subdued Off-Hook Voice Announce (SOHVA) Button. 65
6.4.4 Group Listening Button................................................... 65
6.4.5 Assist Button.................................................................... 66
6.4.6 Automatic Redial Button ................................................. 67
7. Other Features..................................................................... 69
7.1 Line Groups .............................................................................. 69
7.2 Volume Control ........................................................................ 70
7.2.1 Setting Current Volume Level ......................................... 70
7.2.2 Muting Your Speakerphone............................................. 71
7.3 Default Volume Control ........................................................... 72
7.4 Background Music ................................................................... 73
7.5 Do Not Disturb Condition ........................................................ 74
7.6 Account Codes ......................................................................... 75
7.7 Paging ....................................................................................... 76
7.8 Tracker Paging System ............................................................. 78
7.9 Auxiliary Jack .......................................................................... 81
7.10 Automatic Set Relocation ....................................................... 83
7.11 Service Observing .................................................................. 84
7.12 Switching The Dialing Mode Between Pulse And Tone ....... 84
7.13 Toll Restriction Override ....................................................... 85
7.14 Dial By Name ......................................................................... 86
7.15 Programmed Button Display .................................................. 87
7.15.1 Button Functions Display (Button Query).................... 87
7.16 Data Interface Unit ................................................................. 88
7.17 IMIST Module ........................................................................ 89
7.18 DSS/BLF Console Operation ................................................. 90
7.18.1 Accessing The DSS/BLF Console Button Levels ........ 91
8. Attendant Features.............................................................. 93
8.1 LCD Message Creation ............................................................ 93
8.1.1 LCD Message Creation Examples.................................. 94
8.2 System Telephone Naming ...................................................... 96
8.3 Night Transfer .......................................................................... 98
8.4 Call Transfer - Voice Mail System .......................................... 99
8.5 Call Transfer - Transferring Recalls to a Secondary Attendant
Telephone ............................................................................... 100
8.6 System Speed Dial Numbers .................................................. 101
8.7 System Clock .......................................................................... 103
8.8 Music On Hold ....................................................................... 103
8.9 Station Message Detail Accounting (SMDA) Printout .......... 104
8.10 System Alarm Reporting ......................................................105
8.11 Direct Inward Station Dialing (DISD) ..................................106
8.12 Digital Voice Announcing (DVA) .......................................107
8.12.1 Day answer messages.................................................. 108
8.12.2 Night answer messages ............................................... 108
8.12.3 Recall messages........................................................... 108
8.12.4 Drop message .............................................................. 109
Appendix A Feature Access Codes ..................................... 111
Appendix B Display Abbreviations...................................... 115
Appendix C Speakerphone Characteristics ........................ 119
8.13 Full-Duplex Speakerphone Characteristics ..........................119
8.14 Speakerphone User Guidelines .............................................120
Appendix D Glossary ............................................................ 123
Index .......................................................................................... 133
GCA70245
ABOUT THIS BOOK
As a system attendant, you must be familiar with the operation of
your individual station and the entire digital communication system.
This attendant manual serves as both an introduction to the individual
speakerphone and system for new users and a reference for experi
enced users.
Introduction
The first chapter of the manual describes the initial setup and adjustments necessary to begin using your speakerphone.
1 Getting Started
Basic Operation
The basic operation chapters define often-used features and provide
instructions for their use. These chapters are titled as follows:
2 Answering Calls
-
3 Making Calls
Advanced Operation
The chapters that describe the advanced features of the DXP, DXP
Plus, and FX Series systems are as follows:
4 Advanced Call Handling
5 Nonverbal Messaging
6Programming
7 Other Features
In addition to the chapters which describe the advanced features of
individual stations, this manual also includes a chapter to describe the
features of the system which are programmed by the attendant.
8 Attendant Features
August, 03 Comdial i
Following the advanced feature descriptions are two reference tables
that provide a summary and reference of features.
Appendix A Quick Reference Guide
Appendix B Display Abbreviations
Also, tips on speakerphone use for the new users are described in
Appendix C and many general phrases and abbreviations which may
not be familiar to users are defined in the glossary. Finally, an index
completes the reference section.
Appendix C Speakerphone Characteristics
Appendix D Glossary
Appendix E Feature Networking Support
Index
What is an Attendant?
The attendant of a telephone system is typically the first person to
answer an incoming call and usually directs incoming calls to the
proper person or department within the system. In addition to call
control, the attendant controls system-wide operating features such as
night transfer (of ringing) and the system clock. Additionally, the
attendant is responsible for programming such items as system speed
dial numbers and LCD messages that are available to many of the
system users.
The system provides two fixed attendant positions at default (stations
1 and 2, intercom 1001 and 1002); however, installers can assign any
or all stations (up to 96 total) as attendant stations if they wish.
Installers can also assign up to four DSS/BLF consoles to each
attendant position where needed. In addition to the many installerenabled feature buttons that the system can make available at any
station, the system provides the attendant position with several
special purpose installer-enabled feature buttons to enhance call pro
cessing. These special purpose buttons are described in Chapter 8.
ii Comdial August, 03
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GCA70245
The system also provides capabilities for either a local stand-alone
system or a system-to-system network. System-to-system net
working connects several DXP, DXP Plus, FXS, FXT, and FXII
systems together in an arrangement that allows unified communica
tions through the system. For a complete list of features and their
properties, see Appendix E, Feature Networking Support.
August, 03 Comdial iii
Notes
iv Comdial August, 03
DSUII Attendant User’s Guide
1. GETTING STARTED
Congratulations and thank you for using a Comdial telephone system!
Your digital speakerphone is supported by a communication system
with hundreds of built-in, standard features. This manual serves as a
helpful guide for using these various functions. The sections in this
introductory chapter help you initially set up your speakerphone and
become familiar with the controls and indicators. The remaining sec
tions are titled as follows:
• Setting Up Your Speakerphone
• Understanding the Basic Functions
• Your Speakerphone’s Buttons
• Your Speakerphone’s Display Lights
• Understanding What the Rings Mean
After setting up your individual station, you are ready to begin your
duties as the system attendant. Chapter 8, Attendant Features, con
tains instructions on station and line enabling, station naming, and
other system level actions that you should accomplish to effectively
begin operation of your Comdial digital system.
-
-
1.1 Setting Up Your Speakerphone
When your new speakerphone
arrives,
unpacks your speakerphone and
connects the line to a system jack.
The following sections describe a
few initial adjustments that allow
you to quickly begin making and
answering calls with some of the
most basic features.
August, 03 Comdial 1
the system installer
Impact 8024 LCD Speakerphone
Getting Started GCA70-245
1.1.1 POSITIONING YOUR SPEAKERPHONE
You should adjust the position of the speakerphone on your desk or
table to suit your individual needs and maximize the performance of
the sound activated features. When using your speakerphone, the
microphone and loudspeaker are farther from you than when you use
a handset. Some positioning tips to consider include:
• For the microphone to best detect your voice, speak within three
feet of it and face the speakerphone.
• Background noise may prevent the sound-activated switches
from operating properly. Avoid placing the speakerphone where
it will detect sounds from typewriters, keyboards, printers,
paging systems, and other equipment.
• Place the telephone on a hard surface and away from table
edges. Do not place the telephone in corners or enclosures. Do
not let obstructions come between you and the microphone.
If you are using an Impact SCS model, your telephone has an
adjustable pedestal to allow you to select the most comfortable
viewing angle. When you receive the telephone, the pedestal is in its
lowest position—flush against the pedestal.
• To adjust the pedestal (Models 8312S, 8324S and 8324F
only),
1. GRASP the rear of the pedestal
base firmly with one hand AND
LIFT the rear portion of the tele
phone upward with your other
hand.
2. LIFT the telephone upward with
one hand AND RAISE the tele
phone supporting arms upward
with your other hand. (Notice there
are three sets of notches under the
telephone corresponding to the three positions available.)
2 Comdial August, 03
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Adjusting the Pedestal
DSUII Attendant User’s Guide
3. When the telephone is at the desired height, SELECT the closest pair
of notches AND INSERT the supporting arms in the notches. PRESS
DOWN slightly on the telephone until you feel the supporting arms
snap into place.
Also remember, as with any piece of electronic equipment, your telephone may be damaged by contact with liquids. So please try to place
the telephone in an area that is free from the danger of spills.
Note: For more tips and information on speakerphone use,
including the use of a Full-Duplex Speakerphone, see Appendix
C, Speakerphone Characteristics.
1.1.2 SETTING DISPLAY CONTRAST
You can darken or lighten the contrast of the display for best viewing.
• To adjust the display contrast,
1. SELECT OPTIONS.
2. SELECT NEXT until the DISP
option appears.
3. SELECT DISP. Your display will
read
CONTRAST LEVEL
.
4. SELECT LIGHT or DARK once for
each degree of change desired.
5. SELECT PREV to return to main
display.
6. PRESS SPEAKER to end.
August, 03 Comdial 3
Select Display
Setting the Contrast Level
Getting Started GCA70-245
1.1.3 SETTING A PERSONAL RINGING TONE
You can choose one of six different ring tones for your telephone.
Often, when several telephones are located close together, each user
chooses a different personal ring tone.
• To select one of the ring tones, proceed as follows:
1. SELECT OPTIONS.
2. SELECT NEXT until the RING
option appears.
3. SELECT RING.
4. SELECT UP OR DOWN to choose
ring tone in display (a new tone will
sound at each up or down press).
5. SELECT PREV to return to main
display.
6. PRESS SPEAKER to end.
Selecting the Ring Tone
4 Comdial August, 03
DSUII Attendant User’s Guide
s
1.1.4 SETTING VOLUME LEVELS
The volume control on your telephone is a multipurpose control you
can use to set the volume (loudness) of the ringer, the speaker, and the
handset.
• To set the ringer loudness
level,
—While your telephone is on-hook
and idle, PRESS the VOLUME
UP OR VOLUME DOWN button
once for each change in loudness
you desire. The ringer sounds
once for each change as an exam
Impact SCS Volume Button
-
ple of the current setting.
Note: If you set the ringer to the OFF position, your telephone
sounds a short ring burst once for each call you receive at your
station.
• To set the speaker and handset loudness levels,
1. PRESS INTERCOM button.
2. PRESS the VOLUME UP OR VOL-
UME DOWN button once for each
change in speaker volume that you
desire.
3. LIFT handset.
4. PRESS the VOLUME UP OR VOL-
UME DOWN button once for each
change in handset volume that you desire.
Impact Volume Buttons
Note: When a call ends, the system resets the speaker and handset
volume of all future calls to the programmed (default) setting.
For instructions in setting your speakerphone’s default volume,
see Default Volume Control on page 72.
August, 03 Comdial 5
Getting Started GCA70-245
1.1.5 ANSWERING AND MAKING CALLS
Your speakerphone is now properly configured to answer and making
calls to both stations within your system (intercom calls) and outside
lines. Remember that when dialing an outside number, you must first
select a line to connect your system to the local exchange.
• When you hear outside ringing (single long bursts),
1. PRESS flashing line button.
2. SPEAK toward telephone OR LIFT handset if privacy is desired.
• When you hear intercom ringing (two short bursts),
1. PRESS INTERCOM.
2. SPEAK toward telephone OR LIFT handset if privacy is desired.
• To dial an outside number manually,
1. PRESS INTERCOM.
2. DIAL 9 OR PRESS other line button to select line (See Line Groups
section on page 69 for more information on selecting an outside line).
6 Comdial August, 03
DSUII Attendant User’s Guide
1.2 Understanding the Basic Functions
Your speakerphone provides many versatile features for your use.
These features are explained in terms of what they allow you to do.
Alphanumeric Display (Liquid Crystal Display—LCD)
• Displays time, day, date, and active call information.
• Keeps you apprized of the status of your telephone.
• Provides programming prompts.
Auxiliary Jack (available only on Impact 8024S and Impact
SCS Models)
• Allows you to connect a headset, an external amplified ringer, a
tape recorder, or an external paging amplifier to your telephone.
Message-Waiting Light
• Indicates that a message awaits pick up.
Microphone Opening
• Allows hands-free operation of speakerphone (speak clearly
toward microphone opening).
Speaker
• Sounds distant party’s voice.
• Sounds ringing and call-in-progress tones.
August, 03 Comdial 7
Getting Started GCA70-245
Impact 8024S-** LCD Speakerphone
Impact SCS 8312S=** LCD Speakerphone
8 Comdial August, 03
DSUII Attendant User’s Guide
1.3 Your Speakerphone’s Buttons
Hold Button (HOLD)
• Places a line or intercom call on hold.
• Stores pauses in number sequences during programming.
Interactive Buttons (located below alphanumeric display)
• Provide quick and easy access to system features.
• Provide straightforward button programming without dialing
codes (the interactive buttons themselves, however, are not
programmable).
Intercom Button (INTERCOM)
• Selects an intercom line.
• Allows you to initiate many of the telephone’s features.
Mute Button (MUTE)
• Keeps the person on the line from hearing your conversation.
• Reply to a Subdued Off Hook Voice Announcement (SOHVA).
Programmable Buttons
(also known as Direct Station Select/Busy Lamp Field
(DSS/BLF) Buttons)
• Allow you to store numbers for automatic dialing functions.
• Allow you to store telephone extension numbers for Direct
Station Selection (DSS).
• May be programmed as a feature button.
• May be designated a line button by your system installer.
August, 03 Comdial 9
Getting Started GCA70-245
Shift Button (SHIFT)
• Allows you to access an autodial number programmed in the
second tier under a DSS button. (That is, you can store an
autodial number at every programmable DSS button location—
a DSS in the regular tier and an autodial in the second tier). You
activate the shift function by pressing this button and turning
the shift light on before automatically dialing an autodial
number from the second tier.
Speaker Button (SPEAKER)
• Turns your speaker on or off.
• Disconnects a call when you are on a hands-free call.
• Ends or cancels programming.
• Activates group listening feature.
Tap Button (TAP)
• Recalls dial tone or generates a hookflash.
• Retrieves held calls or last call placed on hold.
Transfer/Conference Button (TRNS/CONF)
• Transfers calls.
• Sets up conference calls.
10 Comdial August, 03
DSUII Attendant User’s Guide
Volume Control (VOLUME UP or VOLUME DOWN)
• Regulates the volume of the ringer, speaker, handset, headset,
and group listening mode.
Impact 8012S-** LCD Speakerphone
August, 03 Comdial 11
Getting Started GCA70-245
1.4 Your Speakerphone’s Display Lights
The lights (LEDs) on your LCD speakerphone indicate the status of
lines, features, and intercoms.
Busy Lamp Field (BLF) lights (next to a programmable
Direct Station Select button):
• Steady red = station is in use or in Do Not Disturb.
• Flashing red = station is receiving a call or calling you.
• Fluttering red = station-to-station messaging has been set by the
station associated with this programmable button
Next to a line button:
• Steady green = this is your line, either on-hook (in a hands-free
mode) or off-hook, when the line is active.
• Steady red = another station is using this line.
• Flashing red = a call is coming in on this line.
• Flashing orange = this line will be answered when you lift the
handset.
• Winking green = your line is on hold.
• Winking red = the call has been placed on hold by another
station.
• Fluttering green = your line has recalled from hold.
• Fluttering red = the line put on hold by another station has
recalled.
Note: You can find the programmable buttons that the installer
designates line buttons in the same location as the DSS/BLF but
tons. Ensure that these buttons are labeled correctly to indicate
their unique features.
12 Comdial August, 03
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DSUII Attendant User’s Guide
Next to a fixed feature or programmable feature button:
• Steady red = the feature is on.
• Steady off = the feature is off.
NOTE: You can find the programmable buttons that the installer
designates feature buttons through user programming in the
same location as the DSS/BLF buttons. Ensure that these buttons
are labeled correctly to indicate their unique features.
Above the MUTE button:
• On steady = called party cannot hear your conversation.
Next to INTERCOM button:
• Steady red with a quick flash = you are using your intercom.
• Winking red = an LCD message is set on your telephone for
others to receive when calling.
• Flashing red = someone is calling your extension
• Fluttering red = auto-redial is in use or system is in night mode.
Above the HOLD button:
• Flashing red (non-SCS Models only) = message awaits pick up.
• Fluttering red = automatic station relocation has been set.
Next to the MESSAGE button (SCS models only)
• Flashing red = message awaits pick up.
Above the SPEAKER button:
• On steady (with the telephone on hook and busy) =
speakerphone mode is active.
• On steady (with telephone on hook and idle) = background
music is turned on.
August, 03 Comdial 13
Getting Started GCA70-245
1.5 Understanding the Rings Patterns
• Two short rings = intercom call.
• Single longer ring = outside call.
• One short ring burst = voice announce.
• Three short ring bursts = ring back from a held call, callback
from a queued call.
You can vary the ringing tone of your telephone, choosing from one
of six different rings. This way, you can identify your ring even
though you may not be close to your telephone.
Additionally, so you won’t be disturbed when you’re busy on a call
and another call rings at your station, the ring volume is subdued
automatically.
14 Comdial August, 03
DSUII Attendant User’s Guide
2. ANSWERING CALLS
2.1 Answering Outside Calls
A call that rings on an outside line sounds long, single-tone bursts and
lights the line status light. If the installer enabled ringing line pref
erence at your station, an orange light flashes next to the line that your
station answers when you lift the handset; a red light flashes for any
other ringing line.
Also, when an outside call rings at your station, the LCD screen displays any caller ID information that your station is programmed to
receive.
• When you hear outside ringing (long bursts) and
observe an orange flashing light,
1. For speakerphone, PRESS flashing line button AND SPEAK toward
telephone.
2. For privacy, LIFT handset.
-
• When you hear outside ringing (long bursts) and
observe a red flashing light,
1. PRESS flashing line button.
2. SPEAK toward telephone OR LIFT handset if privacy is desired.
Note: For more information on setting DND at your station, see
section titled Do Not Disturb Condition on page 74.
August, 03 Comdial 15
Answering Calls GCA70-245
2.2 Answering Intercom Calls
An intercom call is one that is made from one system telephone to
another. Your station receives intercom calls in one of two ways
depending upon system programming. With a tone-first setting, the
telephone rings in a distinctive pattern and the user of the receiving
station must take action to answer.
• When you hear intercom ringing (two short bursts),
1. PRESS INTERCOM.
2. SPEAK toward telephone OR LIFT handset if privacy is desired.
In a voice-first setting, a short tone is followed by the caller’s voice
heard on the speaker. As with an incoming outside call, the LCD
screen displays caller ID information and your other options for
answering the call.
• When you hear an intercom tone followed by a caller’s
voice,
—SPEAK toward the telephone to answer OR LIFT handset if
privacy is desired.
Note: For more information on setting DND at your station, see
section titled Do Not Disturb Condition on page 74.
When your system installer makes the option available to system
users, you can block all voice announce intercom calls to your station
if you wish. See the section titled Voice Announce Blocking on page
27.
16 Comdial August, 03
DSUII Attendant User’s Guide
2.3 Monitored Stations
When the installer assigns the personal intercom number of one telephone to appear at a button on another telephone, the button and its
associated light provide a direct station select (DSS) busy lamp field
(BLF) feature. With this feature, the user can monitor the status of
the appearing station.
When the station monitoring feature is off, the status light shows the
state of the monitored telephone.
When the station monitoring feature is on, the status light shows
activity status (idle, ringing, busy, and hold) of the monitored tele
phone.
• To monitor another telephone,
1. OBSERVE the BLF light indications next to the Direct Station Select
(DSS/BLF) button:
• Off = Station is idle.
• Flashing (if enabled) = Station has an incoming call.
-
• On = Station is busy.
Your telephone may have the personal intercom number of another
telephone appearing at a programmable button location. You can
press the DSS/BLF button to call that telephone or to answer a call
that is ringing at the monitored station if you wish.
• To call an idle monitored station or to answer one that
is ringing,
1. NOTE the BLF light condition.
2. PRESS assigned DSS/BLF button.
3. SPEAK toward telephone OR LIFT handset if privacy is desired.
August, 03 Comdial 17
Answering Calls GCA70-245
2.4 Holding Calls
This feature allows you to temporarily disconnect from a current call
yet retain it so that it can be retrieved. When you place a call on hold,
you are free to use your telephone for other calls or features and then
return to the held call. At a multiline telephone, you can put a call on
hold manually, by pressing the HOLD button, or automatically (if
programmed), by pressing another line button.
You can place a call on hold in either an exclusive or non-exclusive
manner. With a regular or non-exclusive hold, you can pick up the
held call at your telephone or another user can pick the call up at a
telephone sharing the held call line.
• To place a call on hold (non-exclusive),
—PRESS HOLD. The light above your line button begins to blink.
• To retrieve a held call,
1. PRESS line button of the held call (with winking light), OR PRESS
TAP.
2. SPEAK toward telephone OR LIFT handset if privacy is desired.
2.4.1 EXCLUSIVE HOLD
Exclusive hold prohibits a user from retrieving a held call at any
station other than the one where someone placed it on hold. The
exclusive hold condition also links the held call to the timed hold
recall time-out feature. After time-out, audible and visual signaling
occurs and the exclusive hold condition reverts to a normal hold con
dition. The installer enables or disables exclusive hold as a class of
service feature.
• To place a call on exclusive hold,
—PRESS HOLD twice.
• To retrieve exclusive hold,
1. PRESS line button of held call (with winking light), OR PRESS TAP.
2. SPEAK toward telephone OR LIFT handset if privacy is desired.
18 Comdial August, 03
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DSUII Attendant User’s Guide
R
2.4.2 HOLD RECALLS
After a call has been on hold for the period of time (set by the installer
of your system), the system causes three quick hold recall tone bursts
to sound at your telephone and the flash rate of the line button
becomes faster.
If the call is on exclusive hold, it will revert to manual hold after the
hold recall period. Calls that revert to manual hold can be picked up
from any telephone with line appearance for the recalling line.
• If a held line is recalling,
choose one of the following:
1. SELECT HOLD (interactive button)
to place the call on hold at your sta
tion and restart hold timer.
2. PRESS line button (with fluttering
green light) OR SELECT ANS to
retrieve the call.
-
ecall L123
HOLD ANS
A Recalling Held Line
August, 03 Comdial 19
Answering Calls GCA70-245
2.4.3 DIRECTED HOLD
This feature allows you to pick up the last call a user placed on hold at
another station. This feature does not allow you to pick up exclusive
hold calls or calls that are in the process of being transferred. In
addition, this feature allows you to place a call on hold at another
station and have this call appear to be the one that has been on hold
there for the longest time. Features such as hold recall apply to the
station that received the directed hold call and not to the station that
sent the directed hold call.
• To place a call on hold at another telephone (directed
hold),
1. While on line, PRESS INTERCOM OR TRNS/CONF if intercom
call.
2. DIAL *90.
3. DIAL extension number of telephone to receive held call.
You can pick this call back up if you need to. To do this,
1. DIAL *4.
2. DIAL extension number of that telephone.
3. ANSWER call as desired OR PRESS SPEAKER to hang up.
• To pick up a call that was placed on hold at your
telephone by a user at another telephone,
—PRESS INTERCOM AND DIAL #90.
20 Comdial August, 03
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