Vertical Communications Scout Telephone User Manual

Quick Q

Supervisor’s User Guide for

the Scout Telephone

GCA70-345.02 11/00
Printed in U.S.A.

Comdial® strives to design the features in our communications
systems to be fully interactive with one another. However, this is not
always possible, as the combinations of accessories and features are
too varied and extensive to insure total feature compatibility.
Accordingly, some features identified in this publication will not
operate if some other feature is activated.

Comdial® disclaims all liability relating to feature non-compatibility
or associated in any way with problems which may be encountered by
incompatible features. Notwithstanding anything contained in this
publication to the contrary, Comdial makes no representation herein
as to the compatibility of features.

QuickQ GCA70-345

Contents

The Scout Telephone for Supervisors .............1

Description of the Display (Idle Display)...........2

Signing-in to QuickQ...........................3

Changing the Mode of Operation ................5

Recording Announcements......................6

Viewing Current Reports .......................9

Monitoring Agents............................10

Responding to Help...........................11

Receiving ACD Calls..........................13

Placing Outgoing Calls ........................13

Transferring an ACD Call .....................14

Assigning an Account Code ....................14

Things to Remember..........................15

Log-in Procedure.............................15

Responding to Request for Help ................16

Supervisor’s Menu............................17

Supervisor’s User Guide for the Scout Telephone i

GCA70-345 QuickQ

Notes

ii Supervisor’s User Guide for the Scout Telephone

QuickQ GCA70-345

The Scout Telephone for Supervisors

QuickQ versions using software release 3.0 (or later) allow the

•

use of up to nine Scout digital wireless telephones. Using these
telephones provides users with maximum freedom to move about
within the call center.

The F1 button should be programmed as the OAI button (labeled

•

ACD) on your Scout telephone. This button enables you to sign
into QuickQ. Buttons F2, F3, and F4 should be programmed to
function the same as the three interactive buttons on the propri
etary 12-button and 24-button telephones while QuickQ is active.

• All displays shown in this guide are as seen on the 20-character

(10 characters x two lines) Scout display.

-

Supervisor’s User Guide for the Scout Telephone 1

QuickQ GCA70-345

Description of the Display (Idle Display)

Quick Q Group 01

ByHpLg

This line indicates your present status.

This line indicates the function of the interactive
buttons. Please refer to the table below for the
interactive button definitions.

Scout Interactive Button Definitions

Scout

Display

Ab ABORT Ok OK

Ac ACC (account) Ot OUT

Ag AGENT Py PLAY

Al ALL Qt QUIT

As ANSWER Rd READY

By BUSY Rc RECORD

Cf CONF Rj REJECT

Cn CANCEL Rs RELEASE

Cr CLEAR Rp REPORT

Dy DAY Rt RETRY

Ex EXIT Rn RETURN

Hp HELP Sn SCAN

Hd HOLD Se SELECT

In IN Sk SKIP

Lg LOG Sp SPEC’L (special)

Lg LOGOUT St STOP

Mn MENU Tr TRANS (transfer)

Md MODE Vc VOICE

Ms MSG (message) Wp WRAPUP

Nt NIGHT Ys YES

No NO

Standard

Display

Scout

Display

Standard

Display

2 Supervisor’s User Guide for the Scout Telephone

QuickQ GCA70-345

Signing-in to QuickQ

Press the ACD (F1) button (OAI button).

•

Welcome -> QuickQ

This display notifies you that you are about to log into QuickQ.

After 2 seconds

Agt ID:

Rt Qt

This display prompts you to enter your ID number.

• Use the keypad to enter your ID number. Press the Rt (retry)

Interactive button if you enter an incorrect digit.

Valid Agent ID

Password:

Rt Qt

This display prompts you to enter your password.

Supervisor’s User Guide for the Scout Telephone 3