Vertical Communications IMPACT 8112N, Impact SCS 8212S, IMPACT 8124S, IMPACT SCS 8212N, IMPACT 8112S User Manual

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DXP, DXP Plus, and FX Series

Digital Communications System

Non-LCD Station User’s Guide

1 QZ

2 ABC

3 DEF

4 GHI

5 JKL

6 MNO

7 PRS

8 TUV

9 WXY

 

 

SHIFT

 

0 OPER

#

 

 

MUTE

TRNS/CNF

 

 

 

 

SPEAKER

HOLD

TAP

INTERCOM

 

 

 

 

 

 

R

 

 

R

 

 

 

1

ABC 2

DEF 3

 

 

 

 

 

GHI 4

JKL 5

MNO 6

1 QZ

2 ABC

3 DEF

 

 

PRS 7

TUV 8

WXY 9

4 GHI

5 JKL

6 MNO

 

 

*

0

#

7 PRS

8 TUV

9 WXY

 

 

 

 

 

 

 

 

 

 

 

MESSAGE

 

 

0 OPER

#

 

 

 

TAP

 

 

 

 

 

 

 

TRNS/CONF

 

TRNS/CNF

 

 

 

 

 

SPEAKER

 

 

 

 

 

 

 

MUTE

 

HOLD

TAP

INTERCOM

SPEAKER

SHIFT

MUTE

HOLD

 

This user’s applies to the following system and telephone models:

System Models:

DXP systems with software 12A and later.

DXP Plus systems with software 12A and later.

FX Series with software 12A and later. Telephone Models:

Impact 8124S-** Rev. A and later.

Impact 8112S-** Rev. A and later.

Impact 8112N-** Rev. A and later.

Impact SCS 8212S-** Rev. A and later.

Impact SCS 8212N-** Rev. A and later.

If you need more information, consult the Speakerphone Reference Manual.

Contact your Comdial dealer for updates of this as well as other Comdial publications.

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ANSI-RAB

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Accredited by the Dutch Council

 

 

 

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for Accreditation for certification

CE

ON

 

 

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S

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and registration activities.

 

RTIFICATI

 

 

 

 

 

 

 

Comdial's Quality Management System Is Certified To The ISO 9001 Standard.

* Tri-Level Compression is a registered trademark of ACS Wireless, Inc.

Comdial® strives to design the features in our communications systems to be fully interactive with one another. However, this is not always possible, as the combinations of accessories and features are too varied and extensive to insure total feature compatibility. Accordingly, some features identified in this publication will not operate if some other feature is activated.

Comdial® disclaims all liability relating to feature non-compatibility or associated in any way with problems which may be encountered by incompatible features. Notwithstanding anything contained in this publication to the contrary, Comdial® makes no representation herein as to the compatibility of features.

2/12/97

GCA70–313 Contents

Contents

1 Introducing The Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . .

1–1

1.1 Using This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 1.2 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 1.3 Using Your Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . 1–3 1.4 Knowing Your Telephone’s Functions . . . . . . . . . . . . . . . 1–7 1.5 Understanding What The Lights Mean. . . . . . . . . . . . . . . 1–9 1.6 Adjusting The Telephone Pedestal . . . . . . . . . . . . . . . . . 1–11

2 Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2–1

2.1

Answering Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . .

2–1

2.2

Answering Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . .

2–1

2.3

Answering Subdued Off-Hook

 

 

Voice Announcement (SOHVA) Calls . . . . . . . . . . . . . . .

2–2

3 Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3–1

3.1

Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3–1

3.2

Dialing Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3–1

3.3

Dialing Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3–3

3.4

Redialing A Previously Dialed Number . . . . . . . . . . . . . .

3–3

3.5

Using Line Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3–5

3.6

Waiting For A Line (Queuing) . . . . . . . . . . . . . . . . . . . . .

3–6

3.7

Making Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . .

3–6

3.8

Camping On At A Busy Station

 

 

And Waiting For An Automatic Callback . . . . . . . . . . . . .

3–8

3.9

Camping On At An Idle Station And

 

 

Waiting For An Automatic Callback. . . . . . . . . . . . . . . . .

3–9

3.10

Camping On At A Busy Station And

 

 

Waiting For An Answer (Call Waiting). . . . . . . . . . . . . .

3–10

3.11

Making A Subdued Off-Hook

 

 

Voice Announcement (SOHVA) . . . . . . . . . . . . . . . . . . .

3–11

4 Placing Calls On Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4–1

4.1

Holding Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4–1

4.2

Parking Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4–3

Contents – 1

Contents

GCA70–313

5 Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . 5–1

5.1 Transferring Calls—Screened. . . . . . . . . . . . . . . . . . . . . . 5–1

5.2 Transferring Calls—Unscreened . . . . . . . . . . . . . . . . . . . 5–2

5.3 Making A Hot Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

6

7

Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6–1

6.1

Conferencing Telephones Together. . . . . . . . . . . . . . . . . .

6–1

Using The Other Telephone Features . . . . . . . . . . . . . . . . . . .

7–1

7.1

Blocking Voice-Announce Calls . . . . . . . . . . . . . . . . . . . .

7–1

7.2

Diverting Incoming Calls To Another Station . . . . . . . . .

7–2

7.3

Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7–3

7.3

Listening To A Call Over

 

 

The Telephone Speaker (Group Listening). . . . . . . . . . . .

7–4

7.4

Muting Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . .

7–5

7.5

Setting A Do Not Disturb Condition At Your Station. . . .

7–6

7.6

Setting The Volume Control . . . . . . . . . . . . . . . . . . . . . . .

7–7

7.7

Setting Your Personal Ringing Tones . . . . . . . . . . . . . . . .

7–8

7.8

Using Background Music . . . . . . . . . . . . . . . . . . . . . . . . .

7–9

7.9

Using The IMIST Module. . . . . . . . . . . . . . . . . . . . . . . .

7–10

8 Sending And Receiving Non-Verbal Messages . . . . . . . . . . .

8–1

8.1

Using The Messaging Feature . . . . . . . . . . . . . . . . . . . . .

8–1

8.2

Lighting The Message-Waiting Light . . . . . . . . . . . . . . . .

8–2

8.3

Sending LCD Messages . . . . . . . . . . . . . . . . . . . . . . . . . .

8–3

9 Programming Your Telephone . . . . . . . . . . . . . . . . . . . . . . . .

9–1

9.1

Programming For Speed Dialing . . . . . . . . . . . . . . . . . . .

9–1

9.2

Storing Speed Dial Numbers . . . . . . . . . . . . . . . . . . . . . .

9–2

9.3

Storing DSS Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9–3

9.4

Storing Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . .

9–4

9.5

Storing The Response Message Button . . . . . . . . . . . . . .

9–6

10 Operating Your Telephone With A DSS/BLF Console . . . 10–1

10.1 Operating Your Telephone With A DSS/BLF Console . . 10–1

2 – Contents

GCA70–313

Contents

11 Troubleshooting Your Telephone . . . . . . . . . . . . . . . . .

. . . . 11–1

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index –1

Quick Reference Guide . . . . . . . . . . . . . . . . . . . . . Quick Reference–1

Contents – 3

This page remains blank intentionally.

GCA70–313 Introducing The Telephone

 

1

 

Introducing The Telephone

 

 

 

 

 

 

 

 

 

 

 

 

 

1.1 Using This Guide

This user’s guide describes your Comdial Impact telephone and tells you how to use it. The sections in this introductory chapter help you become familiar with your telephone’s controls and indicators. The remaining sections are titled as follows:

1.2Overview

1.3Using Your Speakerphone

1.4Knowing Your Telephone’s Functions

1.5Understanding What The Lights Mean

The operation chapters define often-used features and provide instructions for their use. These chapters are titled as follows:

2Answering Calls

3Making Calls

4Placing Calls On Hold

5Transferring Calls

6Conferencing Calls

The special-purpose features of the telephone are grouped into one chapter:

7 Using The Other Telephone Features

Your telephone provides several non-verbal way to communicate using lights and indicators. The descriptions of these methods are provided in a separate chapter titled:

8 Sending And Receiving Non-Verbal Messages

You can program many of the buttons on your telephone to enhance the unit’s versatility and usability. These programming instructions are found in the following chapter:

9 Programming Your Telephone

Station User's Guide 1 – 1

Introducing The Telephone

GCA70–313

For your convenience, a troubleshooting chart is provided in the following chapter:

10 Troubleshooting Your Telephone

There is a quick reference chart in the following chapter:

Appendix A Quick Reference Guide

1.2 Overview

This user’s guide covers five different telephone models. The overall operation of each of the telephones is very similar. There are, however, several differences

The 8112N and 8212N do not have speakerphone capability. Therefore, you must lift the handset to perform any telephone functions: making calls, answering calls, programming your telephone, etc.

The 8112N and 8212N cannot receive voice announce calls.

The 8112N and 8212N cannot use the Group Listen feature.

The 8112N and 8212N cannot use the Background Music feature.

The 8112N does not have any LEDs beside its programmable buttons and therefore does not provide any status indications for these buttons.

The 8112N does not have a mute key.

The 8112N does not have a handset volume control.

The IMIST module only works with the 8212S and 8212N telephones.

The 8124S and 8112S telephones have a rocker switch style volume control instead of separate volume up and volume down buttons.

Message waiting lights:

On the 8124S and 8112S, the message waiting light is above the HOLD button.

On the 8112N, the message waiting light is above the dialpad.

On the 8212S and 8212N there is a dedicated message button with an associated light beside it.

Only the 8212S and 8212N support the ICVOL handset with independent volume control.

1 – 2 Station User's Guide

GCA70–313

Introducing The Telephone

1.3 Using Your Speakerphone

On the speakerphone-equipped models, the microphone and loudspeaker are farther away from you than when you use a handset. Both the signal from the loudspeaker and the signal to the microphone must be strengthened. When microphones and loudspeakers are close together (such as in a speakerphone), additional amplification typically generates a ringing sound (public address systems do this if the volume is too high or the microphone is too close to a loudspeaker).

Your speakerphone’s sound-activated switches allow either the microphone or the loudspeaker to be on at a given time. This means that sounds travel in only one direction at a particular moment.

Station User's Guide 1 – 3

Introducing The Telephone

GCA70–313

Speakerphone User Guidelines

Both parties cannot talk at the same time. You must wait for silence out of your loudspeaker before talking. You must stop talking to hear the other party.

Background noise may prevent the sound-activated switches from operating properly. Avoid placing the speakerphone where it will detect sounds from typewriters, keyboards, printers, paging systems, and other equipment.

Speak slightly louder than normal and with a clear, authoritative voice. For the microphone to best detect your voice, speak within three feet of it and face the telephone.

Raising the volume of the loudspeaker makes it easier for the sound-activated switches in your telephone to select the distant party’s voice. Lowering the volume of the loudspeaker makes it easier for the switches to select your voice.

Since the system takes several seconds to provide the best switching, constant sound patterns—such as elongating your words and playing externally-supplied music—may prevent the sound-activated switches from operating properly.

Place the telephone on a hard surface and away from table edges. Do not place the telephone in corners or enclosures. Do not let obstructions come between you and the microphone. Rooms with hard, flat surfaces that reflect sound may affect the sound-activated switches.

If you are using a handset and the other party is using a speakerphone, avoid breathing heavily into your microphone. Avoid other sounds that may affect the distant telephone’s sound-activated switches.

In some situations, such as when either you or the distant party are in a noisy environment, you may have to lift your handset to ensure a clear conversation.

When both you and the distant party use speakerphones, the sound-activated switches can occasionally detect both voices simultaneously, thus blocking out both voices.

1 – 4 Station User's Guide

GCA70–313

Introducing The Telephone

Handset

Telephone Speaker

1

ABC 2

DEF 3

GHI 4

JKL 5

MNO 6

PRS 7

TUV 8

WXY 9

*0 #

MESSAGE

TAP

TRNS/CONF

SPEAKER

MUTE

HOLD

Line Buttons,

DSS/BLF Buttons

Programmable Buttons

Intercom Button*

Dialpad*

Message Button*

TAP Button*

Transfer/Conference Button*

Speaker Button*

Mute Button*

 

SCS001

Volume Up

Hold Button*

Volume Down

Microphone Opening

 

*NOTE: These are default button locations.

Your system installer may have reprogrammed these buttons to better suit your needs.

Impact SCS 8212S Speakerphone

Handset

1

ABC 2

DEF 3

GHI 4

JKL 5

MNO 6

PRS 7

TUV 8

WXY 9

*

0

#

 

MESSAGE

 

 

TAP

 

 

TRNS/CONF

 

 

SPEAKER

 

 

MUTE

 

 

HOLD

 

 

 

SCS002

Line Buttons,

DSS/BLF Buttons

Programmable Buttons

Dialpad*

Intercom Button*

Message Button*

TAP Button*

Transfer/Conference Button*

Mute Button*

Volume Up

Hold Button*

Volume Down

 

*NOTE: These are default button locations.

Your system installer may have reprogrammed these buttons to better suit your needs.

Impact SCS 8212N Telephone

Station User's Guide 1 – 5

Introducing The Telephone

GCA70–313

 

INL001

Handset

Speaker

Dialpad

Transfer/

Conference

Button

Message

Waiting

Light

 

 

 

Line Buttons,

 

 

 

DSS/BLF Buttons,

1 QZ

2 ABC

3 DEF

Programmable Buttons

Volume Down

4 GHI

5 JKL

6 MNO

7 PRS

8 TUV

9 WXY

Volume Up

 

0 OPER

#

TRNS/CNF

 

 

Mute Button

 

 

 

HOLD

TAP

INTERCOM

SPEAKER SHIFT MUTE

Shift Button

Hold Button

TAP Button

Intercom

Microphone

Speaker

Button

Opening

Button

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Connectors On Bottom Of Telephone

 

 

Line Cord

 

Handset

 

 

 

 

 

 

 

!

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Impact 8124S Speakerphone

Handset

 

 

 

Speaker

 

 

 

Dialpad

 

 

 

Transfer/

 

 

 

Conference

 

 

 

Button

 

 

 

 

1 QZ

2 ABC

3 DEF

Message

4 GHI

5 JKL

6 MNO

Waiting

7 PRS

8 TUV

9 WXY

Light

 

 

SHIF T

 

0OPER

#

 

 

 

MUTE

 

TRNS/C NF

 

 

 

 

 

SPEAKER

Line Buttons,

DSS/BLF Buttons,

Programmable Buttons

Volume Down

Volume Up

Shift Button

Mute Button

HOLD

TAP IN TERCOM

Speaker Button

Hold Button

 

imp001

TAP Button

Intercom

Microphone

 

Button

Opening

Connectors On Bottom Of Telephone

Line Cord

 

Handset

!

 

 

Impact 8112S Speakerphone

Handset

 

 

 

Line Buttons,

 

 

 

 

DSS Buttons,

 

 

 

 

Programmable Buttons

 

1 QZ

2 ABC

3 DEF

 

 

4 GHI

5 JKL

6 MNO

Dialpad

Transfer/

7 PRS

8 TUV

9 WXY

 

 

 

 

 

Conference

 

0OPER

#

 

 

 

 

 

Button

 

 

 

 

 

TRNS/CNF

 

TAP

TAP Button

 

HOLD

 

INTERCOM

 

Hold Button

Intercom Button

IMP002

Impact 8112N Telephone

1 – 6 Station User's Guide

GCA70–313

Introducing The Telephone

1.4 Knowing Your Telephone’s Functions

Your telephone provides many versatile features for your use. These features are explained in terms of what they allow you to do. Refer to section 1.5, Understanding What The Lights Mean, for information about the lights associated with your telephone’s buttons.

Hold Button

Places a line or Intercom call on hold.

Stores pauses in number sequences during programming.

Intercom Button

Selects an intercom path.

Allows you to initiate many of the telephone’s features.

Message-Waiting Light

Indicates that a message awaits pick up.

Microphone Opening

Allows hands-free operation of speakerphone (not available on 8112N and 8212N).

Mute Button

Keeps the person on the line from hearing your conversation (not available on 8112N).

Programmable Buttons

Allow you to store numbers for automatic dialing functions.

Allow you to store telephone extension numbers for Direct Station Selection (DSS).

Indicate which lines are either in use, ringing, or on hold.

Shift Button

Allows you to enter a second tier for storing and/or automatically dialing speed dial numbers. That is, you can store two speed dial numbers at every programmable button location—one in the regular tier and one in the second tier. You activate the shift function by pressing this button and turning the shift light on before storing or automatically dialing a speed dial number from the second tier.

Station User's Guide 1 – 7

Introducing The Telephone

GCA70–313

Speaker (not available on 8112N and 8212N)

Sounds distant party’s voice.

Sounds ringing and call-in-progress tones.

Speaker Button (not available on 8112N and 8212N)

Turns your speaker on or off.

Disconnects a call when you are on a handsfree call.

Ends or cancels programming.

TAP Button

Recalls dial tone or generates a hookflash.

Retrieves held calls or last call placed on hold.

Transfer/Conference Button

Transfers calls

Sets up conference calls.

Volume Control

Regulates the volume of the ringer, speaker, handset, headset, background music, and group listening mode.

1 – 8 Station User's Guide

GCA70–313

Introducing The Telephone

1.5 Understanding What the Lights Mean

The lights (LEDs) on your telephone indicate the status of lines, features, and intercom.

Next to a Direct Station Select (DSS)/

Busy Lamp Field (BLF) button:

Steady red = station is in use.

Flashing red = station is receiving a call.

Winking red = message-waiting light set for you by station associated with that DSS button.

Next to a line button:

Steady green = line is in use at your station.

Steady red = line is in use at another station.

Flashing red = your line is ringing.

Flashing orange = your line is ringing and will be answered when you lift the handset.

Winking green = line is on hold at your station.

Winking red = line is on hold at another station

Fluttering orange = line has recalled from hold at your station.

Fluttering red = line has recalled from hold at another station.

Next to a fixed feature or programmable feature button:

Steady red = the feature is on.

Steady off = the feature is off.

Next to an INTERCOM button:

Steady green with a quick flash = you are using your intercom.

Winking red = a message is set on your telephone for others to receive when calling.

Flashing orange = another station is calling you.

Above the HOLD button:

Fluttering red = message awaits pick up.

Winking green = a line is on hold at your station.

Station User's Guide 1 – 9

Introducing The Telephone

GCA70–313

Above the SPEAKER button:

On steady (with telephone on hook and busy) = speakerphone mode is active.

On steady (with telephone on hook and idle) = background music is turned on.

Flashing = feature viewing and programming is in progress.

Above the MUTE button:

On steady = called party cannot hear your conversation.

Above the SHIFT button:

On steady = shift mode is activated to allow access to second level speed dial numbers programmed at DSS button locations.

1 – 10 Station User's Guide

GCA70–313

Introducing The Telephone

1.6Adjusting The Telephone Pedestal (Models 8212S and 8212N only)

Your telephone has an adjustable pedestal to allow you to select the most comfortable viewing angle. When you receive the telephone, the pedestal is in its lowest position—flush against the pedestal.

To adjust the pedestal,

1.Grasp the rear of the pedestal base firmly with one hand while lifting the rear portion of the telephone upward with your other hand.

2.While pivoting the telephone upward with one hand, pivot the telephone supporting arms upward with your other hand while feeling for the notches under the telephone. Notice there are three sets of notches under the telephone corresponding to the three positions available.

3.When the telephone is at the desired height, find the closest pair of notches and place the supporting arms in the notches. Press down slightly on the telephone until you feel the supporting arms snap into place.

Telephone

 

 

First Notch

 

Second Notch

Supporting Arm

Third Notch

(For Highest Position)

 

PED01

Pedestal Base

Station User's Guide 1 – 11

This page remains blank intentionally.

GCA70–313 Answering Calls

2

Answering Calls

 

2.1 Answering Outside Calls

A call that rings on an outside line will sound long, single-tone bursts and will light the line status light. If the installer enabled ringing line preference at your station, an orange light flashes next to the line that your station will answer when you lift the handset; a red light will flash for any other ringing line.

When you hear outside ringing and observe a flashing light, answer the call as follows:

1.Lift handset or press line button and speak toward telephone if light is orange,

—OR—

press button of ringing line if flashing light is red, and speak toward the telephone (lift handset if you desire privacy).

2.2 Answering Intercom Calls

An intercom call is a call between two system telephones. An intercom party can voice-announce through your speaker instead of ringing your telephone (intercom ringing sounds two short ring bursts).

You can block voice-announce calls if you wish. See the discussion titled

Blocking Voice Announce Calls for details.

When you hear intercom ringing followed by a caller’s voice,

1.Speak toward the telephone to answer (lift handset if you desire privacy).

When you hear intercom ringing (two short ring bursts),

1.Lift handset or press INTERCOM and speak toward telephone.

Station User's Guide 2 – 1

Answering Calls

GCA70–313

2.3Answering Subdued Off-Hook Voice Announcement (SOHVA) Calls

Your installer can set your speakerphone to receive a Subdued Off-Hook Voice Announcement (SOHVA). This feature allows an intercom caller to break into your call by making an announcement through your handset receiver. (This means that if you are on a speakerphone call, you cannot receive a SOHVA call). The distant party that your are currently talking to cannot hear the announcement made by SOHVA caller.

Please note that you can receive a SOHVA call even if your are using your headset; however, the distant party may be able to hear the SOHVA as it is made.

You can respond to a SOHVA in one of two ways:

Verbally: Press and hold the MUTE button and speak into handset. Distant party cannot hear response. To return to distant party after your reply is complete, release the MUTE button. (Since the 8112N does not have a MUTE button, this feature is not available on that telephone. If your have an 8112N telephone, you must use the procedure described below to respond to a SOHVA.)

Non-Verbally (Response Messaging): If the announcing station has an LCD speakerphone, press a preprogrammed RESPONSE MESSAGE button to cause a message to appear in the display of the telephone making the SOHVA call and then that telephone is automatically disconnected from your telephone. (If the telephone to which you attempt to send a non-verbal message is not an LCD telephone, no message is sent and that station is immediately disconnected from the call.)

You can also block all SOHVA calls to your station by enabling the Voice Announce Block feature (discussed in the chapter titled Using The Other Telephone Features).

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Making Calls

 

3.1 Making Calls

The 8212N and 8112N telephones require that you lift the handset before performing any operations with the telephone. When using the 8212S, 8112S, and 8124S, however, you may do one of three things in order to use the telephone: lift the handset, press the INTERCOM button, or press the SPEAKER button.

3.2 Dialing Automatically

The Automatic Dialing feature provides oneor two-button speed dialing using programmable buttons with stored numbers. Two levels of number storage are available at each storage location, and you can use one or both levels as needed. Further, since you usually store a line choice as part of a speed dial number, line selection is automatic with speed dialing. This user’s guide discusses button programming in a separate section. Refer to it when you are ready to store numbers at the programmable buttons.

There are two types of speed dial numbers: (1) numbers that you store for your own use (personal speed dial numbers), and (2) numbers that the system attendant stores for everyone’s use (system speed dial numbers).

To automatically dial a speed dial number stored at one of the programmable buttons on your station (8124S, 8112S, and 8212S),

1.Press preprogrammed speed dial button (line selection is usually a part of the stored speed dial number),

—OR—

press SHIFT button, then press preprogrammed button (to choose number stored as a second choice at that button).

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To automatically dial a speed dial number stored at one of the programmable buttons on your station (8112N and 8212N),

1.Lift handset and press TAP.

2.Press preprogrammed speed dial button (line selection is usually a part of the stored speed dial number),

—OR—

press SHIFT button, then press preprogrammed button (to choose a number stored as a second choice at that button).

With your station idle, you can automatically dial a personal or system speed dial number stored at a dial pad location.

To speed dial a personal number stored at the dial pad (8124S, 8112S and 8212S),

1.While on hook, press speed dial number on dial pad (0–9) .

To speed dial a personal number stored at the dial pad (8112N and 8212N),

1.Lift handset and press TAP.

2.Press speed dial number on dial pad (0–9 ).

To speed dial a system number stored at the dial pad (8124S, 8112S and 8212S),

1.While on hook, press and then dial system speed dial number

(100–599) .

To speed dial a system number stored at the dial pad (8112N and 8212N),

1.Lift handset and press TAP.

2.Press and then dial system speed dial number (000–999 ).

NOTE: If you are already on a line, you must press SHIFT before dialing the personal or system speed dial numbers that are stored at the dial pad. Also, if a speed dial’s preselected line is in use, the speed dial will not engage.

NOTE: Earlier systems have only 100– 299 or 100– 599 as system speed dials.

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3.3 Dialing Manually

You can manually dial a number over any telephone line you select. Or, if the installer assigned a prime line or the idle line preference feature to your speakerphone, it will automatically select a line for use when you lift the handset.

To dial an outside number manually,

1.Lift handset or press line button and dial number.

3.4 Redialing A Previously Dialed Number

The system temporarily saves the first 16 digits of the last manually dialed number for your redial use—if the last number you called is busy or is not answering, you can redial it once or initiate repeated redialing. Subsequent dialing activity overwrites a temporarily saved number.

If you wish to permanently save a number for later redial, refer to section 9.2, Storing Speed Dial Numbers.

If a distant party tells you an important telephone number and you want to immediately save it for later redial, you can use a SAVE NUMBER REDIAL button to save the first 16 digits of that number.

To automatically redial the last dialed number,

1.Press and release the hookswitch to disconnect current ringing or busy tone (press TAP if using a 8112N or 8212N telephone).

2.Press #.

3.Listen for ringing or busy tone over the telephone speaker.

Ringing tone: When party answers, pick up handset if you desire privacy.

Busy tone: Press SPEAKER to disconnect (hang up to disconnect on the 8112N and 8212N telephones).

To store a number while you are on a call,

1.Press preprogrammed SAVE NUMBER REDIAL button twice.

2.Dial the number that you wish to save (the system immediately saves the number for later redial—it does not dial it over the line that you are now on).

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To later redial the saved number,

1.Lift handset or press line button.

2.Press SAVE NUMBER REDIAL button (system automatically dials the number that you saved earlier).

3.4.1Using The Automatic Redial Feature (8124S, 8112S and 8212S only)

If your station has the multiple automatic redial feature enabled, you can place up to 10 numbers in your telephone’s redial queue. Your telephone will redial the numbers one at a time, in the order you placed them in the queue, until (a) the call is answered, (b) you cancel the automatic redial feature for a particular number, or (c) your telephone has dialed the number a preprogrammed number of times (set by your system installer).

To use the automatic redial feature to redial a busy or unanswered number,

1.While the telephone is idle, press 70 or press the AUTOMATIC REDIAL button programmed by your installer.

2.The system queues the last number dialed that is not already in the queue and repeatedly dials the number until you cancel the feature or the system has dialed the number a preprogrammed number of times (determined by your system installer).

3.The AUTOMATIC REDIAL light flashes between redials and turns on steady during redialing.

4.When the distant party answers the call, the AUTOMATIC REDIAL button while on the call to cancel automatic redialing,

—OR—

if your installer has enabled answer supervision on your line, the system automatically cancels automatic redialing and turns the

AUTOMATIC REDIAL light off.

5.If your system installer has enabled the redial multiple numbers feature, you can have up to 10 numbers in your redial queue. To add numbers to your redial queue, repeat step 1 in the above procedure.

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