Vertical Communications GCA70-313 User Manual

Download

DXP, DXP Plus, FXS, and FXT

Digital Communications System

Non-LCD Speakerphone

Station User’s Guide

This publication supports both

Impact and Impact SCS LCD Speakerphones

GCA70–313.07 05/00 printed in U.S.A.

This User’s Guide is for the following system :

DXP, DXPPlus,FXSandFXT

Digital Communication Systems.

This user’s guideappliesto the following telephone models:

Impact 8124S-** Rev. A and later.

•

Impact 8112S-** Rev. A and later.

•

Impact 8112N-** Rev. A and later.

•

Impact SCS 8212S-** Rev. A and later.

•

Impact SCS 8212N-** Rev. A and later.

•

Contact your Comdial dealer for updates of this as well

as other Comdial publications.

GCA70-313 Contents

About This Book

This user’s guide serves as both an introduction for new speakerphone users and a reference for experienced users.

Introduction

The first chapter of the manual describes the initial setup and adjustments necessary to begin using your speakerphone.

1 Getting Started

The following chapters describe the basic and advanced features of the Common Code Based DXP, DXP Plus, FXS and FXT systems.

2 Answering Calls 3 Making Calls 4 Advanced Call Handling 5 Nonverbal Messaging 6 Programming 7 Other Advanced Features

Following the advanced features descriptions are a reference table, a glossary that defines many general phrases and abbreviations which may not be familiar to users, tips on speakerphone use for the new user described in Appendix C and all the features available for the DXP, DXP Plus, FXS and FXT systems are described in Appendix E.

Appendix A Quick Reference Guide Appendix B Glossary Appendix C Speakerphone Characteristics Appendix D Feature Networking Support

Finally, at the end of this publication, an index provides a detailed reference to the feature locations.

Index

Non-LCD Station User’s Guide iii

Contents GCA70-313

NOTE: Throughout this book, all references to fixed buttons (keypad,

DSS/BLF, SPEAKER, HOLD, etc...) are printed in upper case, italic type; for example, “PRESS INTERCOM .”

All references to interactive buttons (which are used to make selections on the speakerphone display) are printed in upper case, bold italic type; for

example, “SELECT Also, to eliminate confusion, the text of this guide instructs users to

“PRESS” fixed buttons of the telephone and “SELECT” interactive buttons as in the examples above. Instructions to “DIAL” refer to numbers or symbols on the keypad.

OPTIONS

.”

System-to-System Network

The system also provides capabilities for either a local stand-alone system or a system-to-system network. System-to-system networking connects several DXP, DXP Plus, FXS and FXT systems together in an arrangement that allows unified communications through the system. For a complete list of features and their properties see Appendix E, Feature Networking Support.

iv Non-LCD Station User’s Guide

GCA70-313 Contents

1 Getting Started ..................1

Setting Up Your Station ..............1

Understanding the Basic Functions ........6

Your Station’s Buttons ...............8

Your Station’s Display Lights ...........10

Supported Telephone Models ...........12

2 Answering Calls .................13

Answering Outside Calls .............13

Answering Intercom Calls ............14

Night-Transferred Calls -Line Access

From Any Station .................15

Holding Calls ...................16

Call Pickup ....................18

Receiving Subdued Off-Hook

Voice Announcements (SOHVA) .........20

Do Not Disturb Condition.............22

3 Making Calls ...................23

Making Outside Calls ...............23

Making Intercom Calls ..............24

Automatic Dialing.................25

Redialing .....................26

Paging .......................28

Camping On - Busy Station,

Automatic Callback ................29

Advanced Camping On Options .........30

Sending Subdued Off-Hook

Voice Announcements (SOHVA) .........32

Non-LCD Station User’s Guide iii

Contents GCA70-313

4 Advanced Call Handling ............33

Waiting For A Line (Queuing) ..........33

Conferencing ...................34

Call Forwarding ..................36

Call Forward Outside System (CFOS) ......38

Account Codes ..................39

Call Parking ....................40

Call Transferring .................42

Other Call Transferring Options .........44

5 Nonverbal Messaging ..............47

LCD Message Delivery ..............47

Message Waiting Light and Messaging ......50

Response Message Delivery ...........51

6 Programming ..................53

DSS Numbers ...................53

Speed Dial Numbers ...............54

Response Message Button ............57

Feature Buttons ..................58

7 Other Advanced Features ...........61

Line Groups ....................61

Automatic Redial

(8124S, 8112S and 8212S only)..........62

Tracker Paging System ..............64

Volume Control ..................66

Default Volume Control ..............68

Background Music

(not available on 8112N or 8212N) ........69

Automatic Set Relocation .............70

DSS/BLF Console Operation ...........71

iv Non-LCD Station User’s Guide

GCA70-313 Contents

A Feature Access Codes .............73

B Glossary .....................79

C Speakerphone Characteristics .........87

D Feature Networking Support ..........89

Non-LCD Station User’s Guide v

Contents GCA70-313

Notes

vi Non-LCD Station User’s Guide

GCA70-313 Getting Started

Getting Started

Welcome

Congratulationsandthankyoufor usingaComdial telephone!Yourdigital station is supported by a communication system with hundreds of built-in, standard features. This manual serves as a helpful guide for using these various functions.

The sections in this introductory chapter help you initially set up your station and become familiar with the controls and indicators. The remaining sections are titled as follows:

•

Setting Up Your Station

•

Understanding the Basic Functions

•

Your Station’s Buttons

•

Your Station’s Display Lights

•

Supported Telephone Models

Setting Up Your Station

When your new station arrives, the system installer unpacks your station and connects the line to a system jack. The following sections describe a few initial adjustments that will allow you to quickly begin making and answering calls with some of the most basic features.

An Impact 8124 Station

Non-LCD Station User’s Guide 1

Getting Started GCA70-313

Positioning YourStation

You should adjust the position of the station on your desk or table to suit your indi vidual needs and, if applicable, maximize the performance of the sound activated features. When using a speakerphone, the microphone and loudspeaker are farther from you than when you use a handset. Some positioning tips for speakerphones to consider include:

Forthe microphonetobest detectyourvoice, speak withinthree feet ofit and

face the station. Backgroundnoise may prevent the sound-activatedswitches from operating

properly. Avoid placing the speakerphone where it will detect sounds from typewriters, keyboards, printers, paging systems, and other equipment.

Placethespeakerphoneon a hard surface and away from table edges. Do not

place the telephone in corners or enclosures. Do not let obstructions come between you and the microphone.

If you are using an Impact SCS model, your telephone has an adjustable pedestal to allow you to select the most comfortable viewing angle. When you receive the telephone, the pedestal is in its lowest position—flush against the pedestal.

Telephone

To adjust the pedestal (Models 8212S and 8212N only),

1. GRASPtherear of the pedestal base

Supporting Arm

First Notch

Second Notch

Third Notch (For Highest Position)

firmlywith onehand AND LIFTthe rear portion of the telephone upward with your other hand.

PED01

2. LIFT the telephone upward with one hand AND RAISE the

Pedestal Base

telephone supporting arms upward with your other hand. (Notice there

Adjusting The Pedestal

are three sets of notches under the telephone corresponding to the three positions available.)

3. When the telephone is at the desired height, SELECT the closest pair of notches AND INSERT the supporting arms in the notches. PRESS DOWN slightly on the telephone UNTIL you feel the supporting arms snap into place.

Also remember, as with any piece of electronic equipment, your telephone may be damaged by contact with liquids. So pleasetry toplace the telephone in an area that is free from the danger of spills.

2 Non-LCD Station User’s Guide

GCA70-313 Getting Started

Setting a Personal Ringing Tone

You can choose one of eight different ring tones for your telephone. Often, when several telephones are located close together, each user chooses a different personal ring tone.

To select one of the ring tones, proceed as follows:

1. PRESS INTERCOM.

2. DIAL

3. DIALnumber (

4. Thenexttimeyour telephone rings,you willhear thenew ringtone.

**4.

1 to 6 ) to select ring tone.

Setting VolumeLevels

The volume control on your telephone is a multipurpose control you use to set the volume (loudness) of the ringer, the speaker, and the handset.

To set the ringer loudness level,

1. While your telephone is on-hook and idle, PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness you desire. The ringer sounds once for each change as an example of the current setting.

NOTE: If you set the ringer to the “off” position, your telephone will sound

a short ring burst once for each call you receive at your station.

Impact SCS Volume Buttons

NOTE: On the 8112N, the ringer volume is controlled by a three-position

switch on the bottom of the telephone. There is no handset volume control.

Non-LCD Station User’s Guide 3

Getting Started GCA70-313

To set the speaker and handset

loudness levels,

1. PRESS INTERCOM button.

2. PRESS the VOLUME UP OR VOLUME DOWN button once for each change in speaker volume that you desire.

3. LIFThandset.

4. PRESS the VOLUME UP OR VOLUME DOWN button once for each change in handset volume that you desire.

NOTE: When a call ends, the system resets the speaker and handset volume of

all future calls to the programmed (default) setting. For instructions in setting your station’s default volume, see Default Volume Control section in the system specific Advanced Features chapter.

Impact 8124 Volume Control

Answering and Making Calls

Your station is nowproperly configured to answer and making calls to both stations within your system (intercom calls) and outside lines. Remember that when dialing an outside number, you must first select a line to connect your system to the local exchange.

When you hear outside ringing (two long bursts),

1. PRESS flashing line button.

2. SPEAK toward telephone OR LIFT handset if privacy is desired.

When you hear intercom ringing (two short bursts),

1. PRESS INTERCOM.

2. SPEAK toward telephone OR LIFT handset if privacy is desired.

4 Non-LCD Station User’s Guide

GCA70-313 Getting Started

To dial an outside number manually,

1. PRESS INTERCOM.

2. DIAL in the system specific Advanced Features chapters for more infor mation on selecting an outside line).

3. LISTEN for dial tone.

4. DIALnumber.

5. LIFThandset if privacy is desired.

To dial an intercom number manually,

1. PRESS INTERCOM.

2. DIALextension number (called telephone will ring or tone will be heard).

3. SPEAK toward telephone OR LIFT handset if privacy is desired.

9 OR other line button to select line (See Line Groups

Non-LCD Station User’s Guide 5

Getting Started GCA70-313

Understanding the Basic Functions

Your station provides many versatile features for your use. These features are explained in terms of what they allow you to do.

Message-Waiting Light

Indicates that a message awaits pick up.

Microphone Opening (not available on 8112N and 8212N)

Allows hands-free operation of station (speak clearly toward microphone

opening).

Speaker (not available on 8112N and 8212N)

Sounds distant party’s voice.

· Sounds ringing and call-in-progress tones.

ne Buttons,

L DSS/BLF Buttons Programmable Buttons

Handset

Telephone Speaker

Vo l u m e U p

Volume Down

ABC

DEF

MNO5JKL4GHI

PRS8TUV9WXY

#0*

MESSAGE

TAP

TRNS/CONF

SPEAKER

MUTE

HOLD

SCS001

Microphone Opening

Intercom Button*

Dialpad*

Message Button*

TAP Button*

Transfer/Conference Button*

Speaker Button*

Mute Button*

Hold Button*

*NOTE: These are default button locations.

Your system installer may have reprogrammed

these buttons to better suit

our needs.

Impact SCS 8212S-** Speakerphone

6 Non-LCD Station User’s Guide

GCA70-313 Getting Started

INL001

Handset

Speaker

Dialpad

Transfer/

Conference

Button

Message

Waiting

Light

Hold Button

Handset

DEFABCQZ

321

MNOJKLGHI

654

TUVPRS W XY

879

OPER

TRNS/CNF

TAP Button

INTERCOM

HOLD

TAP

Intercom Button

SPEAKER

Microphone Opening

Connectors On Bottom Of Telephone

Line Cord

Impact 8124S-** Speakerphone

MUTESHIFT

Handset

Line Buttons, DSS/BLF Buttons, Programmable Buttons

Volume Down

Vo l u m e U p

Mute Button

Shift Button

Speaker Button

Line Buttons, DSS Buttons, Programmable Button

ABC DEF

GHI

Transfer/

Conference

Button

Hold Button

TRNS/CNF

HOLD

JKL

MNO

TUV

PRS

WXY

OPER

TAP

INTERCOM

Dialpad

TAP Button

Intercom Button

IMP002

Impact 8112N-** Telephone

Non-LCD Station User’s Guide 7

Getting Started GCA70-313

YourStation’s Buttons

Hold Button (HOLD)

Places a line or intercom call on hold.

Stores pauses in number sequences during programming.

If multiple held calls feature is available, scans or scrolls through calls

placed on hold (when hold light is flashing).

Intercom Button (INTERCOM)

Selects an intercom line.

Allows you to initiate many of the telephone’s features.

Mute Button (MUTE)

· Keeps the person on the line from hearing your conversation.

Direct Station Select/Busy Lamp Field Buttons (DSS/BLF)

· Allow you to store numbers for automatic dialing functions.

· Allow you to store telephone extension numbers for Direct Station

Selection (DSS).

· May be programmed as a feature button.

· May be designated a line button by your system installer.

Message Button (MESSAGE) (8212S and 8212N only)

· Allows you to activate the message waiting light at another station by pressing this button and dialing the extension.

Allows user to quickly return the call of another station that left a message using the indicating light.

Shift Button (SHIFT)

Allows you to enter a second tier for storing and/or automatically dialing speed dial numbers. (That is, you can store two speed dial numbers at every programmable button location—one in the regular tier and one in the second tier). You activate the shift function by pressing this button and turning the shift light on before storing or automatically dialing a speed dial number from the second tier.

Speaker Button (SPEAKER) (not available on 8112N and 8212N)

Turns your speaker on or off.

Disconnects a call when you are on a handsfree call.

Ends or cancels programming.

8 Non-LCD Station User’s Guide

GCA70-313 Getting Started

TapButton (TA P)

Recalls dial tone or generates a hookflash.

Retrieves held calls or last call placed on hold.

Transfer/Conference Button (TRNS/CONF)

Transfers calls.

Sets up conference calls.

VolumeControl (VOLUME UP or VOLUME DOWN)

Regulates the volume of the ringer, speaker, handset, headset, background

music, and group listening mode.

Handset

Speaker

Dialpad

Transfer/

Conference

Button

Message

Waiting

Light

Hold Button

DEFABCQZ

321

MNO

GHI

JKL

TUVPRS WXY

879

OPER

TAP Button

TRNS/CNF

TAPHOLD

Intercom Button

INTERCOM

SPEAKER

Microphone Opening

Connectors On Bottom Of Telephone

Line Cord

SHIFT

MUTE

imp001

Handset

Line Buttons, DSS/BLF Buttons, Programmable Buttons

Volume Down

Vo l u m e U p

Shift Button

Mute Button

Speaker Button

Impact 8112S-** Speakerphone

Non-LCD Station User’s Guide 9

Getting Started GCA70-313

YourStation’s Display Lights

The lights (LEDs) on your LCD speakerphone indicate the status of lines, features, and intercoms.

Busy Lamp Field (BLF) lights (next to a Direct Station Select/Busy Lamp Field or DSS/BLF programmable button):

Steady red = station is in use.

Flashing red = station is receiving a call.

Winking/Fluttering red = message-waiting light set for you by station

associated with that DSS button.

Next to a line button:

Steady green = this is your line, either on-hook (in a handsfree mode) or

off-hook, when the line is active.

· Steady red = another station is using this line.

· Flashing red = a call is coming in on this line.

· Flashing orange = this line will be answered when you lift the handset.

· Winking green = your line is on hold.

· Winking red = the call has been placed on hold by another station.

· Fluttering orange or green = your line has recalled from hold.

· Fluttering red = the line put on hold by another station has recalled.

NOTE: You can find the programmable buttons that the installer designates

line buttons in the same location as the DSS/BLF buttons. Ensure that these buttons are labeled correctly to indicate their unique features.

Next to a fixed feature or programmable feature button:

Steady red = the feature is on.

Steady off = the feature is off.

NOTE: You can find the programmable buttons that the installer designates

feature buttons through user programming in the same location as the DSS/BLF programmable buttons. Ensure that these buttons are labeled cor rectly to indicate their unique features.

Above the MUTE button:

On steady = called party cannot hear your conversation.

10 Non-LCD Station User’s Guide

GCA70-313 Getting Started

Next to INTERCOM button:

Steady green or red = you are using your intercom.

Fluttering red = an LCD message is set on your telephone for others to

receive when calling. Flashing orange = someone is calling your extension or a call is being

transferred to you.

Above the HOLD button:

(Non-SCS Series models) Flashing/Fluttering red = message waiting.

Winking green = a line is on hold at your station (DXP, DXP Plus, FXS

and FXT Systems only).

Next to the MESSAGE button (SCS Series Models only):

Winking green = message awaits pick up.

Above the SPEAKER button:

· On steady (with the telephone on hook and busy) = speakerphone mode

· On steady (with telephone on hook and idle) = background music is

turned on.

ne Buttons,

L DSS/BLF Buttons Programmable Buttons

Handset

Vo l u m e U p

Volume Down

ABC

DEF

MNO5JKL4GHI

PRS8TUV9WXY

#0*

MESSAGE

TAP

TRNS/CONF

SPEAKER

MUTE

HOLD

SCS002

*NOTE: These are default button locations.

Dialpad*

Intercom Button*

Message Button*

TAP Button*

Transfer/Conference Button*

Mute Button*

Hold Button*

Your system installer may have reprogrammed

these buttons to better suit your needs.

Impact SCS 8212N-** Telephone

Non-LCD Station User’s Guide 11

Getting Started GCA70-313

Supported Telephone Models

This user’s guide covers five different telephone models. The overall operation of each of the telephones is very similar. There are, however, several differences that are summarized in the following table.

Models Exceptions

No speakerphone capability. Therefore, you must lift the handset to perform

•

Non-speakerphone

Models

(8112Nand 8212N)

Impact

Non-speakerphone

Model

(8112N)

any telephone functions: making calls, answering calls, programming your telephone, etc. Cannot receive voice announce calls.

•

Cannot use the Group Listen feature.

•

Cannot use the Background Music feature.

•

No LEDs beside its programmable buttons and therefore does not provide

•

any status indications for these buttons. No mute key.

•

No handset volume control.

•

Message waiting light is above the dialpad.

Impact Speakerphone

Models

(8112Sand 8124S)

Impact SCS

Speakerphone Models

(8212S and 8212N)

12 Non-LCD Station User’s Guide

•

Has a rocker switch style volume control instead of separate volume up and volume down buttons.

•

Message waiting light is above the HOLD button.

•

The IMIST module only works with the 8212S and 8212N telephones.

•

Has a dedicated message button with an associated light beside it.

•

Supports the ICVOL handset with independent volume control.

GCA70-313 Answering Calls

Answering Calls

Answering Outside Calls

Acall that rings on an outside line soundslong, single-tonebursts and lights the line status light. If the installer enabled ringing line preferenceat yourstation, an orange lightflashes next tothe line that yourstation answers whenyoulift the handset;a red light will flash for any other ringing line.

When you hear outside ringing (two long bursts) and observe an orange

1. For privacy, LIFT handset.

2. For speakerphone, PRESS flashing line button AND SPEAK to-

ward telephone.

flashing light,

When you hear outside ringing (two long bursts) and observe a red

1. PRESS flashing line button.

2. SPEAK toward telephone OR LIFT handset if privacy is

desired.

Non-LCD Station User’s Guide 13

flashing light,

Answering Calls GCA70-313

Answering Intercom Calls

An intercom call is a call between two system stations. If a speakerphone, your station will receive intercom calls in one of two ways depending upon system programming. In a voice-first setting, a short tone followed by the caller’s voice heard on the speaker. With a tone-first setting, the telephone rings in a distinctive pattern and the receiving station must take action to answer. Of course, if either station is not speakerphone equipped, all calls will arrive tone-first.

You can block voice-announce calls if you wish. See the discussion titled Blocking Voice Announce Calls for details.

When you hear an intercom tone followed by a caller’s

voice,

1. SPEAK toward the telephone to answer, OR LIFT handset if pri

vacy is desired.

When you hear intercom ringing (two short bursts),

1. PRESS INTERCOM.

2. SPEAK toward telephone OR LIFT handset if privacy is

desired.

14 Non-LCD Station User’s Guide

GCA70-313 Answering Calls

Night-Transferred Calls -Line Access From Any Station

The system attendant can transfer incoming calls to a particular station or stations for off-hour ringing.

If your telephone rings,

1. PRESS line button with flashing light.

2. LIFThandset to talk.

When you hear loud ringing anywhere in the system,

1. LIFThandset.

2. PRESS INTERCOM.

3. CHOOSE ringing zone:

•

DIAL 65 through (1-4).

to select ringing zone

•

DIAL 69 to answer for any zone.

Non-LCD Station User’s Guide 15

Answering Calls GCA70-313

Holding Calls

You canplacea call on hold and retrieveitlater.With aregularhold, you can pick up the held call at your telephone or another user can pick the call up at a telephone sharing the held call line.

To place a call on hold,

1. PRESS HOLD. The light above your HOLD button begins to

blink.

To retrieve a held call,

1. PRESS line button of the held call (with winking green light),

OR PRESS TAP.

2. SPEAK toward telephone OR LIFT handset if privacy is

desired.

Exclusive Hold

Withan exclusive hold condition, you must pick up the held call at your telephone; no other telephone has access to it.

To place a call on exclusive hold,

1. PRESS HOLD twice.

To retrieve exclusive hold,

1. PRESS line button of held call (with winking green light), OR

PRESS TAP.

2. SPEAK toward telephone OR LIFT handset if privacy is

desired.

Handling Hold Recalls

After a call has been on hold for the period of time (set by the installer of your system), the system causes four quick hold recall tone bursts to sound at your telephone, the flash rate of the line button becomes faster and the light becomes orange. If the call is on exclusive hold, it will revert to manual hold after the hold recall period.

16 Non-LCD Station User’s Guide

GCA70-313 Answering Calls

If a held line is recalling, choose one of the following:

1. PRESS HOLD (station button) to place the call on hold at your

station and restart hold timer.

2. PRESS line button (with flashing orange light) OR PRESS TA P

to retrieve the call.

Directed Hold

The installer can add a directed station hold feature to your telephone. With this feature, you can place a call on hold at a distant station or pick up the held call that has been on hold the longest length of time at another telephone.

To place a call on directed station hold,

1. ANSWER call.

2. PRESS INTERCOM OR TRNS/CONF if intercom call.

3. DIAL

4. DIALextension number of station to receive held call.

5. HANG UP.

To retrieve a held call at another station,

1. PRESS INTERCOM.

2. DIAL

3. DIALextension number of station where call is being held.

4. PRESS DSS/BLF button OR TA P to answer call.

*90.

#90.

Non-LCD Station User’s Guide 17

Answering Calls GCA70-313

Call Pickup

The Impact system offers three distinct methods to answer incoming calls that are ringing at other stations.

Group Call Pickup

The installer often arranges several telephones together in a user group. If your telephone is so arranged, you can answer calls that are ringing at other stations within your particular group.

To answer a call that is ringing within your group,

1. PRESS INTERCOM.

2. DIAL

3. SPEAK toward telephone, OR LIFT handset if privacy is

desired.

#4.

Directed Call Pickup

Also, you can answer calls that ring at any telephone in the system if you know the telephone’s extension number.

To answer a call that is ringing at any telephone in the system,

1. PRESS INTERCOM.

2. DIAL

3. DIALextension number of ringing telephone.

4. SPEAK toward telephone, OR LIFT handset if privacy is

desired.

*4.

Pickup For Monitored Stations

Your telephone may have the personal intercom number of another telephone appearing at a programmable button location. You can use the light associated with this button to monitor the status of that telephone, and you can press the button to make a call to that telephone if you wish.

18 Non-LCD Station User’s Guide

GCA70-313 Answering Calls

To monitor another telephone,

1. OBSERVE the BLF light indications next to the Direct Station

Select (DSS/BLF) button:

•

Off = Station is idle.

•

Flashing (if enabled) = Station has an incoming call.

•

On = Station is busy.

To call an idle monitored station or to answer one that is

ringing,

1. NOTE the BLF light condition.

2. PRESS assigned DSS/BLF button.

3. SPEAK toward telephone, OR LIFT handset if privacy is

desired.

If ringing telephone

is within your designated

calling group...

For any ringing telephone...

Your

Station

If you have programmed

a DSS/BLF button for

the ringing telephone...

...DIAL # 4

...DIAL 4 + extension codeS

...PRESS

flashing

DSS/BLF

button

Answering Calls for Other Stations

GHI

PRS

TUV

OPER

SHIFT

HOLD

Ringing

Station

ABC

DEF

JKL

MNO

WXY

TAP

Non-LCD Station User’s Guide 19

Answering Calls GCA70-313

Receiving Subdued Off-Hook VoiceAnnouncements (SOHVA)

Handling an Incoming SOHVA

SOHVAallows an intercom caller to break into your call by making an announce ment through your handset receiver.The distant party that you are currently talking to cannot hear the announcement made by the SOHVA caller.

To respond to a SOHVA verbally (not available on 8112N),

1. PRESS AND HOLD MUTE.

2. SPEAK into handset. Distant party cannot hear your response.

3. RELEASE MUTE after response is complete to return to distant

party.

To respond to a SOHVA nonverbally through Response

Messaging (if announcing station has an LCD Speakerphone),

NOTE: See page 58 for instructions on programming a RESPONSE

MESSAGE button.

1. PRESS programmed RESPONSE MESSAGE button. (Message

appears in the display of the telephone making the SOHVA).

2. CONTINUE your current call with distant party. (SOHVAcaller

is automatically disconnected from your telephone. If caller is not sending from an LCD Speakerphone, no message is sent and call is disconnected.)

To respond to a SOHVA by blocking (see below for more information),

1. PROGRAM Voice Announce Block when you hear SOHVA

tone. (SOHVAcall is disconnected).

NOTE: A station that is currently active in speakerphone mode can not

receive a SOHVA.

20 Non-LCD Station User’s Guide

GCA70-313 Answering Calls

VoiceAnnounce Blocking

Ifyour system installer makes Voice Announce Blocking available,youcan prevent voiceannouncementsfrom sounding over your telephone speaker if you wish. This feature also blocks Subdued Off-Hook Voice Announcements (SOHVA) and generates a tone in response to attempted SOHVAs.

To block all voice-announced calls,

1. PRESS INTERCOM.

2. DIAL

To unblock all voice-announced calls,

*2.

1. PRESS INTERCOM.

2. DIAL

#2.

INCOMING

SOHVA

Your

Station

SOHVA RESPONSES

VERBAL

NONVERBAL *

Press and Hold MUTE

While Speaking

Press Programmed

Response Message

Button

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

SOHVA

Delivering

Station

BLOCK

* To respond to LCD equipped stations only

Press INTERCOM

and Dial 2S

Answering a SOHVA

Non-LCD Station User’s Guide 21

Answering Calls GCA70-313

Do Not Disturb Condition

The Do Not Disturb (DND) feature keeps calls from ringing at your station and makes your station appear to be busy to intercom calls.

To enable DND, choose one of the following:

1. PRESS programmed DO NOT DISTURB button. The light next

to the DO NOT DISTURB button turns on when the feature is active,

2. PRESS INTERCOM AND DIAL

To override a do not disturb condition at another telephone,

1. MAKE intercom call AND HEAR DO NOT DISTURB tone.

2. DIAL

bursts).

3. WAIT for reply.

To disable DND,

1. PRESS programmed DO NOT DISTURB button. The light asso-

ciated with the DO NOT DISTURB button turns off when the feature is disabled,

2. PRESS INTERCOM AND DIAL

NOTE: See page 58 for instructions on programming an ACCOUNT CODE

button.

*03 (called party will hear several short tone

#01.

22 Non-LCD Station User’s Guide

GCA70-313 Making Calls

Making Calls

Making Outside Calls

You can manually dial a number over any telephone line you select. Or, if the installer assigned a prime line or the idle line preference feature, your station auto matically selects a line for use when you lift the handset.

NOTE: 8112N and 8212N users must lift handset before any dialing activity.

To dial an outside number manually,

1. PRESS INTERCOM OR LIFT handset if privacy is desired.

(8112N and 8212N users must lift handset.)

2. DIAL

in the system specific Advanced Features chapters for more information on selecting an outside line).

3. LISTEN for dial tone.

4. DIALnumber.

Ifyour stationhas beenassigneda primeline, youwillnot haveto selectaline before dialing outside your system.

To dial an outside number using your prime line,

1. PRESS SPEAKER OR LIFT handset if privacy is desired.

Outside line is automatically selected. (8112N and 8212N users must lift handset.)

2. LISTEN for dial tone.

3. DIALnumber.

Non-LCD Station User’s Guide 23

9 OR other line button to select line (See Line Groups

Making Calls GCA70-313

Making Intercom Calls

There are two methods for making intercom calls. One method causes the called telephoneto ring (tone-first).Theother method causesyourvoice to soundoutat the called telephone (voice-first). Your installer can set the system to deliver either tone-first or voice-first calling.

NOTE: The following instructions assume a tone-first setting. You can

change a call to voice announce signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS/BLF button again.

To manually cause the other telephone to ring (tone

calling),

1. PRESS INTERCOM OR LIFT handset if privacy is desired.

(8112N and 8212N users must lift handset.)

2. DIALextension number (called telephone will ring).

To tone call automatically,

1. PRESS DSS/BLF button (called telephone will ring). (8112N and

8212N users must lift handset first.)

NOTE: The following instructions assume a voice-first default setting. You

can change a call to a tone signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS/BLF button again.

To voice announce manually,

1. PRESS INTERCOM.

2. DIALextension number.

3. SPEAK your announcement.

To voice announce automatically,

1. PRESS DSS/BLF button.

2. SPEAK your announcement.

24 Non-LCD Station User’s Guide

GCA70-313 Making Calls

Automatic Dialing

Automatic dialing provides one- or two-button speed dialing using programmable buttons at which you have previously stored numbers. There are two types of speed dial numbers: (1) numbers that you store for your own use (personal speed dial numbers), and (2) numbers that the system attendant stores for everyone’s use (system speed dial numbers).

NOTE: When you call from a station not equipped with a speaker (for

example, 8112N and 8212N) you must LIFT the handset AND PRESS TAP before initiating any automatic dialing activity.

To automatically dial a speed dial number stored at one of

the programmable buttons on your station, choose one of the following:

1. PRESS programmed speed dial button (line selection is usually a

part of the stored speed dial number).

2. PRESS SHIFT AND programmed speed dial button (to choose

number stored as second choice at that button).

To speed dial a personal speed dial number stored at the dial pad,

1. DIALspeed dial number on dial pad ( 0 to 9).

NOTE: If you are already on a line, you must press SHIFT before dialing the

personal or system speed dial numbers that are stored at the dial pad. Also, if a speed dial number’s preselected line is in use, the speed dial will not engage.

To speed dial a system speed dial number stored at the dial pad,

1. DIAL * AND system speed dial number.

Non-LCD Station User’s Guide 25

Making Calls GCA70-313

Redialing

If made available by your installer, you may also program your system to automati cally redial a busy or ring-no-answer number. See page 62 for further instructions on setting up your station for automatic redial.

Redial - Last-Dialed Number

The system temporarily saves the first 16 digits of the last manually dialed number for your redial use—if the last number you called is busy or is not answering, you can redial it once or initiate repeated redialing. Subsequent dialing activity overwrites a temporarily saved number.

To redial the last-dialed number,

1. PRESS SPEAKER OR HANG UP handset to disconnect current

ringing or busy tone.

2. DIAL

3. LIFThandset OR LISTEN for ringing or busy tone over the

telephone speaker:

Redial Programming (Storing Numbers)

You can permanently store a number at any programmable button location that does not currently have a number or feature associated with it.

NOTE: For programming of a SAVED NUMBER REDIAL button at your

station, refer to Feature Buttons section on page 58.

To permanently store a number you’ve just dialed,

1. DIALnumber.

2. PRESS programmed SAVED NUMBER REDIAL button (see

Feature Buttons section in system specific Programming chapter for set up details).

26 Non-LCD Station User’s Guide

GCA70-313 Making Calls

To dial the saved number,

1. PRESS SPEAKER OR LIFT handset if privacy desired.

2. PRESS button where number is saved, OR PRESS programmed

SAVE NUMBER REDIAL button.

If a distant party tells you an important telephone number and you want to immedi ately save it for later redial, you can use a SAVE NUMBER REDIAL button to save the first 16 digits of that number.

To store a number while you are on a call,

1. PRESS programmed SAVE NUMBER REDIAL button twice

(the display prompts you to dial a number).

2. DIALthe number that you wish to save (the system immediately

saves the number for later redial; it does not dial it over the line you are on now).

To later redial the saved number,

1. PRESS line button to select a line.

2. PRESS programmed SAVE NUMBER REDIAL button (system

automatically dials the number that you saved earlier).

Non-LCD Station User’s Guide 27

Making Calls GCA70-313

Paging

Your system provides an all-call or a zone page feature that you access by dialing special codes. This arrangement sounds your voice announcement through the telephone speakers or through an external paging unit.

To send a paging announcement,

1. LIFThandset.

2. PRESS INTERCOM.

3. DIAL

NOTE: Zone 1 (code 70 ) provides an all-call function in the default

mode.

4. MAKE announcement.

5. REMAIN on line if awaiting a reply (known as a Meet-Me page),

OR HANG UP handset.

Attimes other telephone users may page you with instructions to meet them on line. This is known as a Meet-Me page. You can go to the nearest telephone, dial a code, and be in contact with the paging party.

To reply to a Meet-Me page,

1. LIFThandset of nearest telephone.

2. PRESS INTERCOM.

3. DIAL

4. MEETpaging party on line.

70 through 77 for zones 1–8.

78.

28 Non-LCD Station User’s Guide

GCA70-313 Making Calls

Camping On - Busy Station, Automatic Callback

If you call another station and receive a busy signal or a Do Not Disturb tone, you can press a button that willcause the system to ring your telephone when the station is available.

To camp on at any busy station,

1. DIAL *6.

2. Your telephone immediately hangs up. When the station you

called becomes available, your telephone will ring with five short tone bursts.

When you hear five short tone bursts,

1. LIFThandset OR PRESS INTERCOM. The other telephone will

start ringing.

NOTE: If after the ring back tones, you do not press INTERCOM within the

time limit set by the installer, the system cancels the call back.

To cancel the call back before your telephone sounds the tone bursts,

1. PRESS INTERCOM AND DIAL #6.

To camp on at a station with a Do Not Disturb condition set,

1. DIAL *6 when you hear the DND tone. A call back will

occur when called station is no longer set in the Do Not Disturb mode.

Non-LCD Station User’s Guide 29

Making Calls GCA70-313

Advanced Camping On Options

Camping On - Idle Station, Automatic Callback

If you call another station and hear ringing but receive no answer, you can press a button that causes the system to ring your telephone when any activity is initiated at that station.

To camp on at a station for which you hear ringing but

receive no answer,

1. DIAL *6 AND HANG UPhandset. Callback will occur

after any activity is initiated at the dialed station.

To cancel the camp-on condition,

1. PRESS INTERCOM AND DIAL #6.

2. HANG UP OR PRESS SPEAKER to end.

Camping On - Busy Station, Wait For An Answer (Call Waiting)

If the telephone you have called is busy, you can send a call-waiting tone to the telephone and wait on the line for an answer (you must be using the handset for this feature to work).

To activate call waiting when you hear a busy signal,

1. DIAL *6 (called party hears tone).

2. WAIT on line for reply.

3. Called party can place the current call on hold or disconnect from

the call to answer your call-waiting tone, or choose to ignore your call-waiting tone and continue current conversation.

To cancel call waiting,

1. PRESS INTERCOM AND DIAL #6.

2. HANG UP OR PRESS SPEAKER to end.

30 Non-LCD Station User’s Guide

GCA70-313 Making Calls

To answer a call-waiting tone if you receive one while on a

call,

1. HEAR short tone burst in receiver.

2. PLACE current call on hold, OR complete call AND HANG UP

(waiting call will ring at your telephone).

3. LIFThandset to answer call.

Your

Station

To Wait For

Callback...

...Dial 6

and Disconnect

When idle,

your call

is connected.

Busy

Station

To Send Call

Waiting Tone...

...Dial 6 and

ait For Reply

Busy station

hears tone

and may respond

or ignore.

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

NO ANS E R

To Wait For

Callback...

...Dial 6

and Disconnect

When any activity

occurs at station,

your call is

connected.

ABC

DEF

Idle

Station

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

Camping On Options

Non-LCD Station User’s Guide 31

Making Calls GCA70-313

Sending Subdued Off-Hook VoiceAnnouncements (SOHVA)

You can make a private voice announcement to another station that is off-hook and busy on a call if the system is arranged to provide this feature.

Make a SOHVA announcement using the SOHVA button as

follows:

1. MAKE intercom call AND HEAR busy tone. If called station is

on outside line, ring-back tone is heard, but SOHVA is still available.

2. PRESS programmed SOHVA button AND HEAR several quick

tone bursts.

3. MAKE announcement (busy tone means that the called telephone

is in station mode and you cannot make announcement, that your SOHVAhas been denied through system programming, or that the called party has blocked your SOHVA).

4. WAIT on line for reply.

32 Non-LCD Station User’s Guide

GCA70-313 Advanced Call Handling

Advanced Call Handling

Waiting For ALine (Queuing)

If all the lines in a line group are busy, you can place your telephone in a queue to await an idle line.

To queue for a line group,

1. PRESS INTERCOM.

2. DIALthe line group access code (see Line Group Access code

table on page 61 for your system’s codes).

3. HEAR busy tone.

4. DIAL

If you have line appearance for a particular line and wish to

*6.

queue for it,

1. OBSERVE the busy status light (LED).

2. PRESS INTERCOM.

3. DIAL

4. PRESS line button.

5. When line group is free, your telephone sounds several short tone

bursts. When you hear this, lift handset, hear dial tone, and place call.

To cancel line queuing or line group queuing,

1. PRESS INTERCOM.

2. DIAL

*6.

#6.

Non-LCD Station User’s Guide 33

Advanced Call Handling GCA70-313

Conferencing

When using the DXPsystem, you can make conference calls that involve up to five parties, including you as the originating party, in any combination of outside lines and intercom parties. When using the DXP Plus, FXS or FXT systems, you can include up to seven parties (in various combinations) in a conference call.

To set up a conference call that includes any combination

of outside lines and intercom parties,

1. MAKE first call.

2. PRESS TRNS/CONF (call is placed on hold automatically).

3. SELECTnext line AND MAKE next call.

4. PRESS TRNS/CONF to establish conference.

5. PRESSTRNS/CONF button to add more parties.

To continue conversation on remaining line after other

outside lines have dropped out of conference,

1. PRESS HOLD.

2. PRESS the line button of the remaining party.

To retrieve a line from hold and bring that party back into the conference,

1. PRESS TRNS/CONF.

2. PRESS line button.

3. PRESS TRNS/CONF.

If you are involved in a conference call with two outside lines, you can drop out of this established conference call and leave the outside lines in the conference with each other. This is known as an unsupervised conference call.

34 Non-LCD Station User’s Guide

GCA70-313 Advanced Call Handling

To drop out of a conference call you initiated involving

outside lines (creating an unsupervised conference),

1. DIAL # (lines remain lighted and in use until one or both

outside parties disconnect; when only one party drops out of an unsupervised conference, the other party remains on hold until he hangs up or the line is answered).

To rejoin an unsupervised conference between two outside

lines,

1. PRESS TA P.

Other

Station

...Press TRNS/CNF.

ToRemoveaCaller

From A Conference...

Other

Station

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

...Select Line Button

and Disconnect Line.

ToAddaCaller

to a Conference...

ABC

DEF

G HI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

Conferencing Options

Managing a

Conference

Call

To D ro p O u t o f

A Conference...

Your

Station

...Dial #.

Non-LCD Station User’s Guide 35

Advanced Call Handling GCA70-313

Call Forwarding

Forwarding a Call

You can forward the calls that normally ringat yourtelephone toanother telephone. To remind you that the system is forwarding your calls, your telephone sounds a short ring burst each time the system forwards a call.

NOTE: You can also use a pre-designated CALL FORWARD button to

quickly program your station to forward your calls. See Feature Button section on page 58 for more information on programming.

To forward your calls,

1. PRESS INTERCOM.

2. CHOOSE one of the following call forwarding options:

•

DIAL *51 to forward prime line and intercom calls

•

DIAL *52 to forward all calls

•

DIAL *53 to forward prime line and intercom calls after ring no answer or busy line.

•

DIAL *54 to forward all calls after ring no answer or busy line.

3. DIALextension number of telephone to receive your forwarded

calls OR DIAL desired group intercom number.

4. PRESS SPEAKER OR HANG UP to end.

To cancel call forwarding,

1. PRESS INTERCOM.

2. DIAL

#5. Your telephone immediately hangs up.

Diverting All Incoming Calls ToAnother Station

Call diverting permits you to send an incoming call to another station that you have previously designated. You can divert an incoming call to the designated station whether you are busy or idle.

36 Non-LCD Station User’s Guide

GCA70-313 Advanced Call Handling

To identify the station to receive diverted calls,

1. PRESS INTERCOM.

2. DIAL

*55.

3. DIALextension number of station to receive diverted call.

To divert calls to the designated station,

1. HEAR ringing AND/OR SEE flashing line status light.

2. PRESS programmed CALL FORWARD button (system immedi

ately forwards ringing call to station you designated).

Forward Only Your

Dial 51S

Dial 52S

Forward All Calls

Caller

Your

Station

That RIng At Your

Station

Prime Line and

Intercom Calls

SHIFT

HOLD

Forward

Station

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

TAP

Dial 53 Or 54SS

Forward Only Calls

That Are Not Answered

At Your Station

Call Forwarding Options

NOTE: For programming of a CALL FORWARD button at your station,

refer to Feature Buttons section on page 58.

Non-LCD Station User’s Guide 37

Advanced Call Handling GCA70-313

Call Forward Outside System (CFOS)

TheCall Forward OutsideSystem*(CFOS) feature allowsyou to forward incoming or transferred line calls to telephone numbers outside the system.

To activate CFOS with your LCD station,

1. PRESS INTERCOM AND DIAL *56.

2. CHOOSE the type of call forwarding:

•

DIAL 1 for intercom calls only.

•

DIAL 2 for prime line calls only.

•

DIAL 3 for all calls.

•

DIAL 4 for ring-no-answer intercom calls only.

•

DIAL 5 for ring-no-answer prime line calls only.

•

DIAL 6 for all ring-no-answer calls.

3. PRESS the speed dial button programmed with the target

number, OR SELECT a line AND DIAL number (max 16 digits).

4. PRESS HOLD for Pause OR PRESS TA P for Flash.

5. PRESS SPEAKER to end.

To deactivate CFOS, choose one of the following:

1. PRESS INTERCOM AND DIAL *56.

To join an active CFOS call from the CFOS-enabled station,

1. Note flashing HOLD light indicating active CFOS call, and press

TAP. Join CFOS-forwarded party and CFOS destination in a con

ference call.

* Comdial has taken reasonable steps in the design of all product features, including CFOS , which protect

against unauthorized or fraudulent access to, or use of, a system, or which protect against unauthorized, fraudulent or unaccounted-for access to, or use of, long distance lines. However, no system is entirely invulnerable or immune from unauthorized or fraudulent access or use, or unaccounted-for access or use, and therefore Comdial disclaims any and all liability, and makes no warranty, express or implied, relating to unauthorized or fraudulent access or use, or unaccounted-for access or use.

38 Non-LCD Station User’s Guide

GCA70-313 Advanced Call Handling

Account Codes

If the installer has arranged your system for account code entry, your display may prompt you to enter an account code after answering a call.

NOTE: For programming of an ACCOUNT CODE button at your station,

refer to Feature Buttons section on page 58.

To enter account code on an incoming call,

1. IFavailable, PRESS programmed ACCOUNT CODE button (the

call in progress is not interrupted).

2. IFnot available, PRESS INTERCOM AND DIAL

is automatically placed on hold).

DIAL account code. Your telephone automatically returns to the

call after you’ve dialed the complete account code.

If the installer has arranged your system for account code entry, your display may prompt you to enter an account code before dialing. Depending upon how the installer has programmed your system, these account codes may be “forced”(mandatory) for dialing outside numbers.

To enter account code on an outgoing call,

1. DIAL 9 OR other line button.

2. PRESS INTERCOM (call is automatically placed on hold).

3. DIAL

ACCOUNT CODE button.

4. LISTEN for dial tone AND DIAL number you are calling.

*04 AND account code. OR PRESS programmed

*04 (call

Non-LCD Station User’s Guide 39

Advanced Call Handling GCA70-313

Call Parking

Parking a Call

You can place a call on hold in the system so that someone can answer the call from any station that does not have a line appearance for the call. Youaccomplish this by placing the call in one of many park orbits, where the call remains until it is answered.

To park a call in orbit,

1. While on the call, PRESS INTERCOM OR PRESS TRNS/CONF if

intercom call.

2. DIAL

3. DIALcode for park orbit (

10–99).

4. Remember the code for later use or make it known to those who

need to know it in order to retrieve the call.

To park a call using a programmed PARK button,

1. While on the call, PRESS the programmed PARK button (the

system places the call in a preselected park orbit and lights the PARK light).

To retrieve a call that was placed on hold in the system

910 to 999 for orbit

(parked),

1. PRESS INTERCOM.

2. DIAL

3. DIALcode for orbit (

OR PRESS programmed PARK button.

910 to 999 for orbit 10–99),

Handling Park Recalls

Whena parkedcall timesoutof thesystem, itreturnsto yourtelephone intheform of a park recall (you will hear four short tone bursts at 12-second intervals).

To answer a park recall,

1. PRESS line button. The call will then connect to your station.

40 Non-LCD Station User’s Guide

GCA70-313 Advanced Call Handling

To place a park recall on hold at your station,

1. ANSWER/RETRIEVE call.

2. PRESS HOLD. If the call remains on hold for a period of time, it

will ring back to your telephone as a hold recall.

To re-park a park recall and restart the park timer,

1. ANSWER/RETRIEVE call.

2. PRESS INTERCOM AND DIAL S and park orbit code. (the

system places the call back in its original park orbit where it remains until it is answered or recalls again).

Your

Caller

Station

If the Parked Call

Is Not Answered

To Place Call

In a Parking Orbit...

...DIAL and

WithinaSetTime,

It Recalls To Your

Station

Orbit Number

(910-999)

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

Parking

Orbit

To R e tr i ev e a

Parked Call From

Any Other Station...

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

Other

Stations

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

OPER

SHIFT

HOLD

TAP

...DIAL # and

Orbit Number

(910-999)

Parking Calls

Non-LCD Station User’s Guide 41

Advanced Call Handling GCA70-313

Call Transferring

Screened Call Transfers

You can answer a call at your station and transfer it to another telephone. If you first identifythe caller to the party receivingthe transfer (giving that user theopportunity to prepare for the call), you have made a screened transfer.

To screen and transfer a call to another telephone in the

system,

1. ANSWER call.

2. PRESS TRNS/CONF (call is automatically placed on hold).

3. DIALextension number of telephone to receive transfer, OR

PRESS DSS/BLF button for that extension.

4. ANNOUNCE call when intercom party answers.

5. PRESS SPEAKER to disconnect (if in station mode), OR HANG

UP.

Theintercom party then hasthe call (if he orshe answered the screenedtransferwith the handset). If you announce the transfer over the speaker, the intercom party’s telephone rings with the transferred call after you hang up.

If the intercom party is busy or does not answer,

1. PRESS flashing line button AND LIFT handset if privacy is

desired.

42 Non-LCD Station User’s Guide

GCA70-313 Advanced Call Handling

Unscreened Call Transfers

You can answer a call at your station and transfer it to another telephone. If you transferthe callwithout firstannouncing it,you havemadean unscreenedtransfer.

To transfer an unscreened call to another system

telephone,

1. ANSWER call.

2. PRESS TRNS/CONF (call is automatically placed on hold).

3. DIALextension number of telephone to receive transfer, OR

PRESS DSS/BLF button for that extension.

4. PRESS SPEAKER to disconnect (if in station mode), OR HANG

UP. The transfer will ring at the called telephone.

If the intercom party is busy or does not answer,

1. PRESS flashing line button AND LIFT handset if privacy is

desired.

Non-LCD Station User’s Guide 43

Advanced Call Handling GCA70-313

Other Call Transferring Options

Hot Transfer

A hot transfer is a type of screened transfer. This feature is useful for transferring calls to people who need to work in a handsfree mode. Once you announce the call and the system completes the transfer, the person receiving the transfer can simply begin speaking toward his or her station to answer the call.

To make a hot transfer to another telephone in the system,

1. ANSWER call.

2. PRESS TRNS/CONF (the call is automatically placed on hold).

3. DIALextension number of telephone to receive the transfer OR

PRESS DSS/BLF button for that extension.

4. ANNOUNCE call.

5. PRESS TRNS/CONF.

6. If necessary, PRESS SPEAKER to disconnect (if in station mode)

OR HANG UP. The person receiving the transfer then has the call.

Quick Transfer

Whenthe quick transfer method has beenprogrammedby the installer,it allows you todo an automatictransferof an incoming linecall without pressing theTRNS/CONF button.

To do a quick screened transfer,

1. ANSWER call.

2. DIALintercom number for transfer location.

3. When party at transfer location answers, ANNOUNCE call.

4. HANG UP OR PRESS SPEAKER button.

44 Non-LCD Station User’s Guide

GCA70-313 Advanced Call Handling

To do a quick unscreened transfer,

1. ANSWER call.

2. DIALintercom number for transfer location.

3. HANG UP OR PRESS SPEAKER button.

Call Transferring Summary

Transferoption

Screened Transfer

Unscreened

Transfer

Hot Transfer

Quick Transfer

(with intro)

What are the sender’s

actions after answering

original call?

1. Press TRNS/CONF

2. Dial extension

3. Announce call

4. Disconnect

1. Press TRNS/CONF

2. Dial extension

3. Disconnect

1. Press TRNS/CONF

2. Dial extension

3. Announce call

4. Press TRNS/CONF

5. Disconnect

1. Dial extension

2. Announce call

3. Disconnect

How is the transferred call

delivered to the receiver?

Normal intercom ringing (two short bursts) and the introduction of the call; if answered in station mode, ringing will follow the transfer

Normal intercom ringing (two short bursts)

Transfer introduction followed directly by the incoming call

Intercom ringing (two short bursts) and the introduction of the call; if answered in station mode, ringing will follow the transfer

Best suited for:

Normal transfers that require introduction.

Expected transfers that need no introduction.

Personnel who must receive speakerphoe calls in a hands-free mode.

Normal transfers from attendants and operators who handle a large number of incoming calls which require transfer.

Expected transfers from

Quick Transfer

(without intro)

Non-LCD Station User’s Guide 45

1. Dial extension

2. Disconnect

Normal intercom ringing (two short bursts)

attendants and operators who handle a large number of incoming calls which require transfer.

Advanced Call Handling GCA70-313

Notes

46 Non-LCD Station User’s Guide

GCA70-313 Nonverbal Messaging

Nonverbal Messaging

LCD Message Delivery

You can set system-supplied messages at your station to be received and displayed by a calling LCD station.

To turn on a message from your telephone,

1. PRESS INTERCOM AND DIAL *02.

2. DIALthe desired code number from your message list (01–30)

on the next page,

•

For a “Back At” message, dial the code for time numbers and colon from dialing codes table.

(For example, DIAL

•

For a “Call” message, dial code for telephone number of your new location.

(For example, DIAL

for the time 01:45).

02 02 00 00

#00012904

# 09 07 08 15

for the number 978–2200).

NOTE: See following page for LCD dialing codes.

3. DIAL

intercom light flashes to indicate the waiting message.

To turn off the message and your intercom light,

1. PRESS INTERCOM AND DIAL #02.

Non-LCD Station User’s Guide 47

# AND PRESS SPEAKER to end message. Your

Nonverbal Messaging GCA70-313

Dialing Code Table

Character Dialing Code Character Dialing Code

101 808 202 909 303 000 4 04 space 12 505 –15 606 :29 707

LCD MESSAGE LIST

(Write the attendant supplied messages here.)

Dial Code Message

01 Back at (default message 1) 02 Call (default message 2) 03 Ask them to hold (default message 3) 04 Take a message (default message 4) 05 I will call back (default message 5) 06 07 08 09

48 Non-LCD Station User’s Guide

GCA70-313 Nonverbal Messaging

LCD MESSAGE LIST

(Write the attendant supplied messages here.)

Dial Code Message

11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

Non-LCD Station User’s Guide 49

Nonverbal Messaging GCA70-313

Message Waiting Light and Messaging

Ifthe system installerdesignates your stationtohave message-wait originateability, you can turn on the message-waiting light of any other telephone.

To turn on the message-waiting light (and a broken dial

tone, if programmed) at another station that is idle or busy,

1. PRESS INTERCOM.

2. DIAL

3. DIALextension number OR PRESS DSS/BLF button of station to

be alerted. The message-waiting light of called station will flash.

To turn off the message waiting light at a busy or idle

*3.

station,

1. PRESS INTERCOM.

2. DIAL

3. DIALextension number OR PRESS DSS/BLF button of station

that was alerted. The message-waiting light of called station will turn off.

To turn off the message-waiting light during

#3.

message-delivering conversation,

1. PRESS INTERCOM once if off-hook, twice if on-hook.

To receive a message at an alerted station,

1. OBSERVE flashing message waiting light or hear broken dial

tone.

2. PRESS INTERCOM AND HOLD. The station that left the message

is called automatically.

50 Non-LCD Station User’s Guide

GCA70-313 Nonverbal Messaging

Response Message Delivery

Byprogramming one or more RESPONSE MESSAGE buttons on your station, you can respond with a variety of messages to many calling situations. A fixed RESPONSEMESSAGEbutton sends the same message you previously select each time you press the button.

NOTE: For detailed instructions on programming a RESPONSE MESSAGE

button at you r station, see page 57 of the Programming chapter.

To send an LCD message when you call and receive busy

signal or no answer,

1. While still on the call, PRESS the appropriate RESPONSE

MESSAGE button to send a preselected message to the calling LCD speakerphone.

To send an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD telephone,

1. HEAR the SOHVA tone or voice announcement in your handset

or headset.

2. PRESS the appropriate fixed RESPONSE MESSAGE button to

send a preselected message to the calling telephone.

Non-LCD Station User’s Guide 51

Nonverbal Messaging GCA70-313

Notes

52 Non-LCD Station User’s Guide

GCA70-313 Programming

Programming

DSS Numbers

Storing another station at a DSS/BLF programmable location allows a user to monitor that station, dial with the press of one button, or pick up or hold calls at that station quickly and conveniently. You can record your station’s programmed DSS and speed dial numbers on page 56 for quick reference.

To store an intercom number as a DSS number,

NOTE: Storing DSS numbers at button locations will overwrite any previ-

ously stored numbers.

1. PRESS INTERCOM.

2. DIAL

3. PRESS programmable button to choose DSS location.

4. DIALextension number.

5. PRESS next location button AND STORE next DSS number.

6. REPEAT the previous step until all DSS numbers are stored.

Do not attempt to program interactive buttons; doing so can cause the sys

tem to make features unavailable. If you inadvertently reprogram interac

tive buttons, you can retrieve the button functions in the following manner:

3. DIAL

Non-LCD Station User’s Guide 53

**3.

CAUTION

1. PRESS INTERCOM AND DIAL

2. PRESS the interactive button to be reprogrammed

**1

91, 92,or 93 (for buttons from left to right).

Programming GCA70-313

Speed Dial Numbers

Speeddialing is afeature that letsyou store anddialfrequently called numbersusing one or two buttons. You can store numbers for speed dialing at a keypad number or any programmable button that is not now assigned as a line button or other

feature by the system administrator or installer.

NOTE: The Federal Communications Commission (FCC) requires that

when programming emergency numbers and(or) making test calls to emer gency numbers:

1. Remain on the line and briefly explain to the dispatcher the reason for the call;

2. Perform such activities in the off-peak hours, such as early morning or late evening.

To store an outside number as a speed dial number, follow the display prompts and proceed as follows:

1. PRESS INTERCOM.

2. DIAL

3. PRESS programmable button OR dial pad button (0–9) to choose

storage location (remember, to access second level storage at a programmable button, press SHIFT first).

Keypad

DIAL desired number

for personal speed dial

DIAL and number

for system speed dial

**1.

ABC

DEF

MNO5JKL4GHI

PRS8TUV9WXY

#0*

MESSAGE

TAP

TRNS/CONF

SPEAKER

MUTE

HOLD

Speed Dialing Options

DSS/BLF Button

PRESS button of

desired station

to dial directly

54 Non-LCD Station User’s Guide

GCA70-313 Programming

4. CHOOSE your speed dial route from the following list:

•

PRESS line button to select outside line.

•

DIAL 00 to select prime line or last line used.

•

DIAL 01 to 16 to select line group.

•

PRESS INTERCOM button or dial 8 to select intercom.

NOTE: You may need a pause between numbers to compensate for differ

ences in response time between your system and the host system (ask your attendant about this). To store a pause, press HOLD, then continue dialing. If your system is behind a host system that needs a hookflash to access a feature, press TAP to store a hookflash, then continue dialing.

5. DIALnumber (up to 16 digits long—include

needed).

6. PRESS TRNS/CONF to store the number.

7. REPEAT previous steps until all numbers are stored.

8. PRESS SPEAKER to end.

You can record your station’s programmed DSS and speed dial numbers on page 56 for quick reference.

* and # if

Non-LCD Station User’s Guide 55

Programming GCA70-313

Speed Dial Numbers, Features or DSS Locations

(Programmable Buttons)

113 214 315 416 517 618 719 820

921 10 22 11 23 12 24

As you program numbers, fill in the identification strips on your telephone as well as these tables.

Personal Speed Dial Numbers

(Keypad Buttons)

56 Non-LCD Station User’s Guide

GCA70-313 Programming

Response Message Button

You may program a RESPONSE MESSAGE button, which allows you to send an LCD message to a caller who has initiated a SOHVA or intercom call from an LCD speakerphone, or to send an LCD message to an LCD speakerphone that you call and receive a busy signal or no answer.

To store a fixed RESPONSE MESSAGE button (delivers the

same message each time it is pressed),

1. PRESS INTERCOM.

2. DIAL

3. PRESS programmable button for RESPONSE MESSAGE button

location.

4. DIALmessage number (01-30) from list of messages.

NOTE: The system attendant creates the programmed messages available

for use that are listed in a table on page 49.

5. DIAL

6. PRESS SPEAKER to end.

7. LABELbutton location.

**6.

# to save programming.

Non-LCD Station User’s Guide 57

Programming GCA70-313

Feature Buttons

You can create feature access buttons to make operation easier. Some features that you may want to use frequently are defined as follows:

Account Code Button—allows you to enter an account code for call

record purposes.

Call Forward Button —allows you to forward all of your calls to

another telephone.

Camp-On With Automatic Call Back —allows you to camp on to

a station. The system calls you back as soon as the called station becomes idle or occupied.

Camp-On (Call Waiting) —when calling a busy station, this feature

allows you to send a call waiting tone to the station and to wait on-line for a reply.

Do Not Disturb Button —prevents other telephones from ringing

your telephone.

Group Listen Button —allows others to hear a conversation over the

telephone speaker while you use the handset or headset; the distant party can hear only the conversation transmitted through the handset or headset microphone.

Music Button —allows you to enable or disable background music;

also allows you to choose from two pre-programmed music sources.

Page Button —provides one-button access to paging.

Park Button —parks calls in preselected park orbit.

Pick-Up Button —allows you to pick up a call ringing elsewhere in

your system.

Privacy Release Button—allows other telephones which share a

line appearance for current call to join.

Saved Number Redial Button —redials the last number saved

Voice-Announce Block Button —blocks voice announcements.

58 Non-LCD Station User’s Guide

GCA70-313 Programming

You can store feature access codes at programmable buttons to provide yourself withone-button accessto features thatyou use quiteoften. Tofindyour featurecode of interest, refer to Appendix A on page 73.

To manually store an access code,

1. PRESS INTERCOM.

2. DIAL

3. PRESS programmable button to choose storage location.

4. DIAL access code for feature.

5. LABELbutton location.

6. PRESS next location button and store next feature code.

7. REPEAT previous steps until all desired feature codes are stored.

8. PRESS SPEAKER to end.

For example, to program a button to provide group call

**3.

pickup (access code #4),

1. PRESS INTERCOM.

2. DIAL

3. PRESS programmable button to choose storage location.

4. DIAL

5. LABELbutton location.

6. PRESS SPEAKER to end.

**3.

#4.

Non-LCD Station User’s Guide 59

Programming GCA70-313

Notes

60 Non-LCD Station User’s Guide

GCA70-313 Other Advanced Features

Other Advanced Features

Line Groups

Some systems have telephone lines arranged into line groups that you may access for outside calling instead of selecting an individual line button.

If your system has line groups, access them as follows:

1. PRESS INTERCOM.

2. DIALdesired line group access code.

Line Group Access Codes

Line Group Default Code Active Code*

2 through 11

12 through 16

* If your system attendant has reassigned your line group access codes, write them here for future

reference.

3. LISTEN for outside dial tone.

4. DIALdesired number.

5. LIFThandset to talk.

Non-LCD Station User’s Guide 61

80 through 89

60 through 64

Other Advanced Features GCA70-313

Automatic Redial (8124S, 8112Sand 8212S only)

Ifyour station has the multiple automatic redial feature enabled, you can place up to 10 numbers in your telephone’s redial queue.

To use the automatic redial feature to redial a busy or

unanswered number,

1. While the telephone is idle, DIAL *70 OR PRESS the

AUTOMATIC REDIAL button programmed by your installer.

2. The system repeatedly dials the number until you cancel the fea ture or the system has dialed the number a preprogrammed number of times (determined by your system installer).

3. The AUTOMATIC REDIAL light flashes between redials and turns on steady during redialing.

4. IFyour installer has enabled answer supervision on your line, the system automatically cancels automatic redialing and turns the AUTOMATIC REDIAL light off.

5. IFanswer supervision is NOT enabled, PRESS the programmed AUTOMATIC REDIAL button while on the call to cancel automatic redialing.

6. IFyour system installer has enabled the redial multiple numbers feature, you can have up to 10 numbers in your redial queue. To add numbers to your redial queue, REPEAT step 1 in the above procedure.

In order to utilize the multiple automatic redial queue, you must AUTOMATIC REDIAL button. The system will automatically redial only the last numberplaced into the queue, so youmustrepeatedly press the programmed button toaccess previous numbers in the queue. (For example, pressing the AUTOMATIC REDIAL button twice with the system idle will redial the second to last number placed into the queue.) The user must remember all numbers which have been designated for automatic redial.

first program a

To scroll through numbers in your redial queue if your telephone is currently idle,

1. PRESS the programmed AUTOMATIC REDIAL button repeat edly to select the desired number which has been previously placed in the redial queue.

62 Non-LCD Station User’s Guide

GCA70-313 Other Advanced Features

To interrupt the redialing procedure so that you can scroll

through numbers in your redial queue,

1. While your telephone is in the process of dialing a number, PRESS the programmed AUTOMATIC REDIAL button twice. This treats the number as answered, cancels automatic redialing for that number, and puts the number back in the automatic redial queue. The display shows the last number dialed.

2. The system will now dial the next number in the queue. IF you would like to select a different number, repeatedly PRESS the AUTOMATIC REDIAL button.

To cancel the automatic redial feature, choose one of the

following:

1. PERFORM any user activity at the station (go on-hook, select the speaker button, etc...).

2. DIAL

3. SELECT the programmed AUTOMATIC REDIAL button while the number you wish to remove from the redial queue is ringing.

#72 to delete all numbers from the redial queue.

Non-LCD Station User’s Guide 63

Other Advanced Features GCA70-313

Tracker Paging System

The Tracker Paging System option allows you to send call back and parked call messages to Tracker pagers assigned to station extension numbers.

Alongwith the parkedcallmessage, the systemparksthe call inorbitfor retrieval by the paged party.The type of message that the system delivers (either alphanumeric or numeric-only) is dependent upon the Tracker pager model in use at the station.

When outside callers call into a system that has both a Tracker Paging option and a voicemail optioninstalled, thesystemgives thesecallers theoption of eitherleaving a message or tracking the person that they are calling.

To track a called party after receiving a ring—no answer,

1. MAKE an intercom call to someone AND RECEIVE no answer.

2. PRESS INTERCOM AND DIAL

3. HEAR confirmation beep (Tracker page accepted) OR HEAR busy tone (Tracker page not accepted).

4. PRESS SPEAKER to end.

To track a called party without first calling them,

1. PRESS INTERCOM AND DIAL *8.

2. DIALextension number.

3. HEAR confirmation beep (Tracker page accepted) OR HEAR busy tone (Tracker page not accepted).

4. PRESS SPEAKER to end.

*8.

64 Non-LCD Station User’s Guide

GCA70-313 Other Advanced Features

To use Tracker to transfer a call to a park orbit for retrieval

and transmit the call’s park orbit code and caller ID information (if available),

1. ANSWER call AND PRESS TRNS/CONF.

2. DIALextension number.

3. PRESS INTERCOM AND DIAL not answer or is busy.

4. HEAR confirmation beep (Tracker page accepted) OR HEAR busy tone (Tracker page not accepted).

5. PRESS SPEAKER button to end.

To retrieve a call that you parked using the Tracker option,

1. PRESS TA P to retrieve.

If you receive a parked call message on your Tracker pager,

1. GO to any system station.

2. PRESS INTERCOM.

3. DIALTracker pager orbit code (

4. RETRIEVE call.

To enable or disable a Tracker pager at your station,

1. PRESS INTERCOM.

2. DIAL

#07 to enable, OR DIAL #06 to disable.

*8 IF the called station does

#800 to #899 ).

3. PRESS SPEAKER to end.

Non-LCD Station User’s Guide 65

Other Advanced Features GCA70-313

VolumeControl

Setting Current VolumeLevel

The volume control on your telephone is a multipurpose control you can use to set the volume (loudness) of the ringer, the speaker, the handset, the headset, back ground music, and the group listening mode.

There are four ringer loudness levels

(plus an off position). Set these levels as follows:

1. While your telephone is on-hook and idle,

PRESS the VOLUME UP OR VOLUME DOWN button once for each change in

loudness you desire. The ringer sounds once for each change as an example of the current setting. (On the 8112N, the ringer volume is controlled by a three position switch on the bottom of the telephone.)

Impact SCS Volume Buttons

NOTE: If you set the ringer to the

a short ring burst once for each call you receive at your station while the ringer is off.

There are eight speaker loudness levels. Set these levels

position, your telephone will sound

OFF

for the current call as follows:

1. While on a call and in station mode, PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness that you

desire.

There are at least eight handset loudness levels that you can set for the current call as follows (not available on 8112N):

1. While on a call and in handset mode, PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness that you

desire.

66 Non-LCD Station User’s Guide

GCA70-313 Other Advanced Features

NOTE: When the call ends, the system resets the loudness of all future calls

to the programmed (default) setting. For instructions in setting your sta tion’s default volume, see Default Volume Control section in the system spe cific Advanced Features chapter.

There are eight headset loudness levels that you can set for

the current call as follows:

1. While on a call and in headset mode,

PRESS the VOLUME UP OR VOLUME DOWN button once for each change in

loudness that you desire.

There are eight group listening

loudness levels. Set the level for the current call as follows:

1. While on a call and in the group listening mode, PRESS VOLUME UP OR VOLUME DOWN button once for each change in loudness you desire.

Impact Volume Buttons

There are eight background music loudness levels. To set the level,

1. While background music is on at your station, PRESS VOLUME UP OR VOLUME DOWN button once for each change in loudness

you desire. This level will remain set for background music until you change it again, even if you turn off the feature and then reac tivate it.

Muting YourStation (not available on 8112N)

By using the MUTE button, you can block transmission of your voice to the distant party. You can do this whether you are using the handset or the speaker.

To mute your station,

1. PRESS MUTE (mute function and light turn on). You can still hear the distant party, but he or she cannot hear you.

To speak to the distant party,

1. PRESS MUTE again (mute function and light turn off).

Non-LCD Station User’s Guide 67

Other Advanced Features GCA70-313

Default Volume Control

You can set a permanent loudness level for any volume control setting. The level will remain at this volume (referred to as the default setting) until you change the setting.

To set a permanent speaker,

headset, handset, or group listening loudness for all future calls,

1. PRESS INTERCOM.

2. ACTIVATE speaker, headset, handset, or group listen mode to be affected.

3. Whileinthat mode, PRESSVOLUME UP or VOLUME DOWN button to adjust loudness.

4. DIAL

5. REPEAT this procedure in each mode until you’ve set all default

**7 ORPRESSprogrammed

SAVE buttontohold theloudness at thelast setting for all future calls (until you change the default again).

volume levels.

Impact Volume Buttons

Impact SCS Volume Buttons

68 Non-LCD Station User’s Guide

GCA70-313 Other Advanced Features

Background Music (not available on 8112Nor 8212N)

Ifthe telephone systemsuppliesbackground music, youcan turn it onat your station while it is on-hook and idle. The system automatically turns background music off during calls and voice announcements.

To turn the music on,

1. PRESS INTERCOM.

2. DIAL source two if available (the SPEAKER light turns on when back ground music is on).

3. ADJUSTmusic volume with the volume button.

NOTE: The system may provide music from two sources; however, this

feature must be enabled by the system installer.

To turn the music off,

1. PRESS INTERCOM.

2. DIAL music is off).

*11 for music source one OR *12 for music

#1 , (the SPEAKER light turns off when background

Non-LCD Station User’s Guide 69

Other Advanced Features GCA70-313

Automatic Set Relocation

If your installer has equipped your system with automatic set relocation, when you move your telephone to a new location, the system gives you a choice (through a display prompt) as to whether you want to keep your previous programming or use the programming in the new location.

To maintain the extension number and programming

features from the old location,

1. CONNECTthe telephone line cord to the new jack.

2. OBSERVE the flashing HOLD light AND PRESS HOLD while the light is still flashing (your telephone immediately assumed the features from the previous location).

NOTE: If you do not select a button after installing the telephone, the

system automatically defaults to the programming from the previous location.

To assume the extension number and programming features from the new location,

1. CONNECTthe telephone line cord to the new jack.

2. OBSERVE the flashing HOLD light AND DIAL light is still flashing (your telephone immediately assumes the features from the new location).

70 Non-LCD Station User’s Guide

# while the

GCA70-313 Other Advanced Features

DSS/BLF Console Operation

The IB64X, IB48X, and IB24X DSS/BLF consoles have additional buttons and status lights that extend the memory button capability of an adjacent companion telephone. The buttons can be programmed for automatic dialing (speed dial) or direct station selection (DSS) with busy lamp field (BLF) using the instructions provided previously in this guide.

Whenthe installerassignsa DSS/BLF consoletoa station port,the system recognizes it as such and automatically clears (blanks) the console buttons sothat youcan store numbers at the buttons as you need them.

ib64x

IB64X DSS/BLF Console

Non-LCD Station User’s Guide 71

Other Advanced Features GCA70-313

evelaccess buttons

Accessing The DSS/BLF Console Button Levels

The IB24X and IB48X DSS/BLF consoles have four levels of buttons, quadrupling the consoles’ button capacity. The four buttons at the bottom of each console allow you to select which button level is currently active. To change button levels, press oneof the buttons at the bottom of the console.Theleftmost button activates level 1, the next button activates level 2, etc. A light beside the appropriate button lights to indicate which level is currently active.

ib24x

IB24X DSS/BLF Console

ib48x

IB48X DSS/BLF Console

72 Non-LCD Station User’s Guide

GCA70-313 Feature Access Codes

Feature Access Codes

This chart provides you with a Quick Reference Guide of the feature dialing codes. If you wish, you can detach these pages and keep them near your telephone to serve as a stand alone reference. Chapter 8, Programming Your Telephone, describes a methodto programthese codeson yourtelephone atunusedprogrammable buttons.

Feature Enable Code Disable Code

Account Code

All Call

Attendant Calling

Authorization Code

INTERCOM +

authorization code

*04 +

account code

#08 +

Automatic Callback and Call Waiting

Background Music

INTERCOM +

*6 INTERCOM + #6

11 or

INTERCOM + #1

Call Divert Station

Call Forward, Personal

Non-LCD Station User’s Guide 73

INTERCOM +

extension number

INTERCOM +

extension number

*55 +

*51 +

INTERCOM +

Feature Access Codes GCA70-313

Feature Enable Code Disable Code

Call Forward, Ring-No Answer, All Calls

Call Forward, Ring-No Answer, Personal Calls

Call Forward, All Calls

Call Park, Orbit 910-990

Call Park, Pickup

Call Pickup, Directed

Call Pickup, Group

INTERCOM +

extension number

INTERCOM +

extension number

INTERCOM +

extension number

INTERCOM +

*54 +

*53 +

*52 +

* +

910 to 999

INTERCOM +

# +

910 to 999

INTERCOM +

extension number

INTERCOM +

*4 +

INTERCOM +

Clear Major Alarm Ring

DISA Access Installer Assigned

Do Not Disturb

Do Not Disturb Override

DSS Programming

Executive Override

Hold, Manual

74 Non-LCD Station User’s Guide

INTERCOM +

extension number +

INTERCOM +

extension number +

#09

#01

**3

HOLD

INTERCOM + #01

(repeat)

*03

GCA70-313 Feature Access Codes

Feature Enable Code Disable Code

Hold, Exclusive

Hold, Directed

Hold, Directed Pickup

LCD Messaging

Line Group 1

Line Groups 2-11

Line Groups 12-16

Line Pick Up From Any Station, Zones 1-4

Line Pick Up From Any Station, All Zones

HOLD + HOLD

INTERCOM +

*90

#90

*02 +

message

80 to 89

60 to 64

65 to 68

INTERCOM +

#02

Meet-Me Answer Page

Message Waiting

Message Wait Retrieval

Operator Access

Paging, All Call

Paging, Zones 2-8

Non-LCD Station User’s Guide 75

INTERCOM +

extension number

INTERCOM +

*3 +

#00

71 to 77

INTERCOM + #3 +

extension number

Feature Access Codes GCA70-313

Feature Enable Code Disable Code

Paging, Meet-Me

Park Orbit Retrieve

Park Orbit Send

Personal Ringing Tones

Redial Last Dialed Number

Remote Station Disable

Response Message

INTERCOM +

# +

910 to 999

INTERCOM +

* +

910 to 999

INTERCOM +

code (

**4 +tone

1 to 8 )

INTERCOM +

extension number

INTERCOM +

button +

*05 +

**6 +

01 to 30

INTERCOM + #05 +

extension number

Service Observing

Speed Dial, Station

INTERCOM +

extension number

Keypad

5 , 6 , 7 , 8 , 9 ,or

#03 +

1 , 2 , 3 , 4 ,

Speed Dial, System

Speed Dial, Programming

Station Lock

76 Non-LCD Station User’s Guide

*100 to *599

INTERCOM +

**1

#04 + code

GCA70-313 Feature Access Codes

Feature Enable Code Disable Code

Volume Save

Voice-Announce Block

NOTE: The dialing codes provided in this quick reference guide are default

values. Your system installer has the ability to renumber these codes.

The following table details several unique dialing codes that are only applicable to single line proprietary and industry-standard telephones.

Pick Up Last Line

Broker’s Call

Speed Dial Access Code

Saved Number Redial

INTERCOM +

Feature Enable Code

**7

*2 INTERCOM + #2

*08 *07 *01 *06

Dial Saved Number

TAP Dialing Code

Non-LCD Station User’s Guide 77

*09

Feature Access Codes GCA70-313

Notes

78 Non-LCD Station User’s Guide

GCA70-313 Glossary

Account Code

A group of numbers, up to 16 digits in length, entered by station users during incoming or outgoing calls; the system uses account codes to identify the calls by category, or special grouping, for call accounting purposes.

All-Call Paging

Paging through the intercoms of all stations in the system.

Assist Button

A button that you can program that will let you send a message requesting assistance to the LCD of another telephone.

Attendant

Also known as the operator; typically, the first person to answer incoming calls and responsible for directing calls to the proper person or department.

Automatic Callback

System will ring a calling telephone when a busy called telephone becomes idle.

Automatic Dialing (or Autodialing)

Using programmable buttons to store numbers for one- or two-button dialing.

Glossary

Automatic Redialing

Turning on a program that automatically redials the last number dialed once a minute for 10 minutes.

Automatic Route Selection (ARS)

ARS allows the system to automatically select the least costly line group available to a station to route a call. The system modifies the dialed number, if needed, to match the selected line group. ARS makes routing decisions (which lines to route a call over, if and how to modify a number, and costing informa tion) based entirely upon the programming of the system.

Automatic Station Relocation

Process by which the system automatically recognizes particular stations if they are relocated to a different station port; the same class of service and station features are provided the station at the new port.

Non-LCD Station User’s Guide 79

Glossary GCA70-313

Block Programming

To eliminate the need to program each station individually, programmers can assign features or functions to groups of stations.

Button Query

Feature which allows users to display the functions of programmable buttons on LCD telephones.

Call Forward

Designating another telephone to receive intercom calls normally directed to the user’s telephone.

Call Forward Outside System (CFOS)

Allows station users to forward incoming or transferred line calls to telephone numbers outside the system.

Call Park

Placing an active call at a particular telephone in system hold (park orbit) and retrieving it by any telephone.

Call Pick-Up

Answering a call at one telephone when it is ringing at another telephone.

Call Transfer

Transferring a call from one station to another. The transfer can be screened, i.e., you find out who is calling and announce them to the party being called; or unscreened, i.e., you transfer the call without identifying the calling party to the called party.

Caller ID

Allows station users to view the originating line number of incoming calls before they are answered.

Camp On

Process that allows a user to wait for a busy or idle line to become available and immediately be called back by the system; also allows users to send a tone to busy telephone to notify the station that a call is waiting.

Central Message Desk

A station that has been assigned to control message waiting lights and deliver messages to other stations in the system.

Class Of Service (COS) Programming

Customized programming of your system by the installer that establishes the basic operating parameters of the system and individual stations.

80 Non-LCD Station User’s Guide

GCA70-313 Glossary

Data Interface Unit (DIU)

This optional unit provides connections for your standard multiline digital telephone and Industry Standard Telephone (IST) device such as a FAX machine or answering machine.

Departmental Station Operation

The operation of stations that are organized into departments.

Dial By Name

This feature allows users to employ any two-line display, LCD speakerphone and its interactive buttons to search through an index of names, locate a desired station name or system speed dial name, and automatically call the located item.

Digital Voice Announcing (DVA)

The DVA is a line-powered device that provides voice prompts for auto-attendant and transfer, or you can use it to enhance the operation of DISA and Tracker.

Direct Inward System Access (DISA)

An enhancement option that allows outside callers to directly call a station or access certain internal system features, including all line groups and ARS. To prevent fraudulent access and unauthorized use, the caller must use an authorization code and system access code to gain access to outside lines as well as many of the advanced telephone features.

Direct Inward Station Dialing (DISD or DID)

This feature allows an outside party to call an intercom station directly without an attendant’s assistance.

Direct Station Selection/Busy Lamp Field (DSS/BLF)

Programmable buttons which allow the user one button to place intercom calls to other stations within your system; the button is sometimes referred to as a DSS button. Busy lamp field or BLF is a term for a light that identifies current call status of DSS station. See telephone layout drawings in Chapter 1 for location.

Do Not Disturb

A mode that disables incoming call ringing and intercom calling.

Dual Tone Multiple Frequency (DTMF)

The tones made by your telephone when you dial.

DXP, DXP Plus, FXS and FXT

Common Code Based Systems; DXP, DXP Plus, FXS and FXT Comdial Communication Systems so named because the programmed function codes of these systems are interchangeable.

Dynamic Line Button

System temporarily assigns a normally unassigned line to an idle line button for certain call handling operations.

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Glossary GCA70-313

E&M Tie Lines

In telephony, a separate pair of leads to your station which are used by system operators for signaling and supervisory purposes.

Exclusive Hold

Only the telephone placing the call on hold can retrieve it.

Executive Override Breaking into a conversation at a busy called telephone. This

intrusion is announced by several quick tone bursts over the conversation.

Handsfree Answer Inhibit

A telephone can be set to block voice calls sent to it over the speaker.

Hookflash

Action that occurs when the TAP button is pressed. Needed for activating host system features.

Hookswitch

The switch on a telephone which, when depressed manually or by the handset, disconnects a call.

IMIST

Module which allows the connection of an external device to a Comdial digital telephone.

Industry Standard Telephone (IST)

Analog telephone with only a basic 12 button keypad and no advanced features

Intercom

An internal communication system that allows you to dial another station at your office or location without connecting to the outside telephone system.

Keypad

Buttons

82 Non-LCD Station User’s Guide

0 through 9 , * and # used for dialing.

GCA70-313 Glossary

Last Number Redialing

Automatically dialing the last number dialed.

LCD

Liquid crystal display; the alphanumeric display of several Comdial Digital Telephone models.

Line Groups

Programmers assemble and program outside lines into distinct line groups which users must dial a certain code to access.

Line Queuing

When several telephones share a line and that line is busy, a user can dial a code and hang up to wait for the line to become idle. When the line becomes idle, the user’s telephone will ring.

Meet-Me Answer Page

Any user can dial a code in response to an all-call or zone page and be connected to the paging party in a private conversation.

Messaging

Turning on a telephone lamp to let the user know that a message awaits pickup and leaving a message on the display of a telephone that gives information on your status.

Mute

A fixed feature button that keeps a distant party from hearing your conversation. This button also lets you adjust the telephone display contrast from light to dark.

Night Transfer

Transferring incoming calls to a particular station(s) for off-hour answering.

Operator Station

Also known as the attendant station, this system station is programmed to ring when users dial the operator; usually considered the central message desk of the system although multiple attendant stations are possible

Non-LCD Station User’s Guide 83

Glossary GCA70-313

Paging

This feature allows station users to dial-up customer provided loudspeaker paging equipment and page over externally placed loudspeakers and determines what paging zones, if any, a station can page over.

Prime Line

A line designated to a particular telephone and automatically selected when the handset is lifted.

Privacy

Line feature, assigned by the programmer, to allow only one station to access a line at any time; no other station has access to the line unless the user makes it available through conferencing.

Programmable Buttons Each telephone or station has buttons that can be user-

programmed for autodialing numbers or feature codes, or other special purpose dialing requirements.

Pulse/Tone Switching

Changing from pulse/rotary dial signals to tone/DTMF signals.

Queue

Method by which a station user waits for an available line by dialing a code and waiting for the system to call back.

Response Messaging

Responding non-verbally to a calling station by pressing a programmed button that sends a message to the calling station’s display.

Ringing Line Preference

An automatic connection to any outside line ringing at the station when the station handset is taken off-hook.

Ringing Tones, Personal

A telephone can be arranged to ring in one of six distinctive tones.

Saved Number Redialing

Saving a last manually dialed number for later autodialing.

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GCA70-313 Glossary

Screened Call Transfer

Allows users to first announce and then transfer both line and intercom calls from one station or group to another.

Service Observing

Class of service programming option allows users to enter an in-progress call in an unannounced muted mode to monitor the call.

Speed Dialing

Autodialing using the keypad buttons. Speed dialing can be station calls (personal and accessed by only one specific user) or system calls (numbers used and accessed by anyone in the system).

Station

A single system telephone with an individual identity and feature set assigned by the programmer.

Station Message Detail Accounting (SMDA)

Station message detail accounting provides a record of the incoming and outgoing calls handled by the system on selected lines. This record provides information for accounting and traffic analysis studies.

Subdued Off-Hook Voice Announce (SOHVA)

A private announcement that can be made to a busy party which they hear through the receiver of their handset.

System Alarm Reporting

Allows you to view (through the LCD telephone screen) the various system alarms and the stations with which those alarms are associated.

System Speed Dial

System speed dialing provides system users with a repertory of up to 500 numbers that they can dial from any telephone in the system. The installer or the attendant is responsible for storing the system speed dial numbers.

TAP (Flash/Recall)

Depending on your system’s programming, this button gives you a fresh dial tone or activates a hookflash.

Toll Restriction

Class of service feature by which the system allows or denies outgoing calls to selected users over selected lines.

Tone Call

A ringing intercom call.

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Glossary GCA70-313

Tracker Pager

The Tracker optional pager system allows you to send and receive messages to Tracker pagers assigned to station extension numbers.

TRNS/CONF

A fixed feature button that allows you to transfer outside calls and set up confer ence calls.

Unscreened Call Transfer

Allows users to transfer line or intercom calls from one station or group to another without first announcing them.

Unsupervised Conference

After a establishing a conference between two outside parties, the originator drops out leaving a line to line unsupervised connection with the remaining parties.

Voice call

A verbal intercom call.

Voice Announce Blocking (VAB)

A telephone can be set to block voice calls sent to it over the speaker.

Zone Paging

Paging through the intercoms of some stations or departments in the system.

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GCA70-313 Speakerphone Characteristics

Speakerphone Characteristics

When using your speakerphone, the microphone and loudspeaker are farther away fromyou than when you use a handset. Both the signal from the loudspeaker andthe signal to the microphone must be enhanced.

Whenmicrophones andloudspeakers areclose together(such as ina speakerphone), additionalamplification typicallygenerates a ringingsound (public addresssystems do this if the volume is too high or the microphone is too close to a loudspeaker).

Speakerphone User Guidelines

· Both parties can not talk at the same time. You must wait for silence out of your loudspeaker before talking. You must stop talking to hear the other party.

· Background noise may prevent the sound-activated switches from operating properly. Avoid placing the speakerphone where it will detect sounds from typewriters, keyboards, printers, paging systems, and other equipment.

· Speak slightly louder than normal and with a clear, authoritative voice. For the microphone to best detect your voice, speak within three feet of it and face the telephone.

Raising the volume of the loudspeaker makes it easier for the soundactivated switches in your telephone to select the distant party’s voice. Lowering the volume of the loudspeaker makes it easier for the switches to select your voice.

Since the system takes several seconds to provide the best switching, con stant sound patterns—such as elongating your words and playing externally-supplied music—may prevent the sound-activated switches from operating properly.

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Speakerphone Characteristics GCA70-313

Place the telephone on a hard surface and away from table edges. Do not

place the telephone in corners or enclosures. Do not let obstructions come between you and the microphone. Rooms with hard, flat surfaces that reflect sound may affect the sound-activated switches.

If you are using a handset and the other party is using a speakerphone,

avoid breathing heavily into your microphone. Avoid other sounds that may affect the distant telephone’s sound-activated switches.

In some situations, such as when either you or the distant party are in a

noisy environment, you may have to lift your handset to ensure a clear conversation.

When both you and the distant party use speakerphones, the sound-

activated switches can occasionally detect both voices simultaneously, thus blocking out both voices.

88 Non-LCD Station User’s Guide

GCA70-313 Feature Networking Support

Feature Networking Support

The table below shows all the features available on Set 15A. It identifies whether each feature is for a local stand-alone system or a system-to-system network. System-to-system networking connects several DXP, DXP Plus, FXS and FXT systems together in an arrangement that allows unified communications through the system. Also provided is information on which features Comdial provides remote networking support too.

Type

Feature Name

Abandoned Hold Release Terminating None

Account Code Both None Alarms Local Node

A-lead Local Node Alternate Attendant Terminating Comdial Local Node ANI (passed across the

network but must be enabled per node)

ANI DNIS (passed across the network but must be enabled per node)

ANS Detect Originating Comdial

ARS Both Comdial

Attendant Programing Both Comdial Local Node Authorization Code Originating None Local Node

Auto Hold Terminating None

Auto Pause Terminating None

Originating/

Terminating/Both

Terminating Comdial/QSIG

Originating Comdial/QSIG

N/A None Local Node

Remote

Networking

Support

Feature

Parameters

Across Network

Local (display telephones)

Across Network

Program

Node/COS

Node

Feature

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Feature Networking Support GCA70-313

Type

Feature Name

Auto Redial Originating None

Aux Line Aux Ring Local Node Block Program

Button, Programable Both Comdial

Call Costing Originating None

Call Divert Terminating Comdial Local Node/Station Call Forward Default

Forward Call Forward All Immediate Terminating Comdial

Call Forward All RNA Terminating Comdial

Call Pickup Directed Terminating Comdial Call Pickup Group Terminating None Local Node/Station Call Time Originating None

Call Transfer Both Comdial Call Waiting Tone Terminating None Local Node/Station

Camp On Terminating None Local Node/Station CFOS Both None Local Node/Station Clock Set Local Node

Conference Both Comdial/QSIG

COS Local Node Day Night Class of Service Both Comdial Local Node Delay Hot Line Terminating None Local Node/Station

Originating/

Terminating/Both

Terminating Comdial

Remote

Networking

Support

Feature

Parameters

Across Network

Across Network (with limitations)

Across Network

Across Network (with limitations)

Program

Feature

Node

Incoming DID Node

Node/Station

Station

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GCA70-313 Feature Networking Support

Type

Feature Name

Dist Ring Terminating None Local Node/Station Dial by Name Originating None Local Node/Station Directed Station Hold Both None Local Node/Station Disable Station Local Node/Station

Disconnect Notification Both None DND/inhibit/override Terminating Comdial/QSIG Local Node

DNIS (passed across the Network but must be enabled per node)

DSS/BLF Both Comdial

DTMF Signaling Both None

Enhanced Night Mode Terminating None

Enhanced Ringing Terminating None Executive Override Both None

Extended DTMF Feature Numbering Local Node

Group Listen Terminating None

Hands Free Both None

Hold Terminating Comdial/QSIG Hunt Group (can access Hunt

group across Network but members must be local to each other)

Hunt List Terminating None Local Node/Station Idle Line Both None Local Node

Incoming Call Routing Both Comdial Intercom Numbering Local Node

Originating/

Terminating/Both

Both Comdial

Terminating Comdial

Remote

Networking

Support

Feature

Parameters

Across Network

Local (display phones)

Across Network (with limitations)

Across Network

Program

Feature

Node

Node/Station

Node

Node/Station

Node

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Feature Networking Support GCA70-313

Type

Feature Name

Intercom Speed Dial Last Number Dialed

LCD Contrast Both None LCD Messaging Both None Local Node

Line Group Both None

Line Monitoring Both Comdial Local Node Line Names Both Comdial/QSIG Line Queue Both None

Lock Both None Local Node/Station Location Codes Both None Local Node Mark Both None Local Node/Station Message Deposit Both Comdial Local Node/Station

Message Waiting Terminating Comdial Music, Background Both None Local

Music, On Hold Both None Local Mute Both None

Operator/Network Both Comdial Operator/Node Both Comdial Local Node

Page Both None Local Node Park Orbit Terminating None Local Node

Personal Ring Tone Terminating None Prime Line Originating None Local Node/Station

Privacy Terminating None Local Node/Station Pulse Set On Originating None Local Node Query (button) Originating None Local Node/Station Queue Terminating Comdial Local Node/Station

Originating/

Terminating/Both

Originating None

Remote

Networking

Support

Feature

Parameters

Across Network

Local Station Only

Local or Network Channels

Across Network

Local Station Only

Program

Feature

Node/Station

Node

Node/Station

Hub

Node/Station

92 Non-LCD Station User’s Guide

Vertical Communications GCA70-313 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents