Vertical Communications GCA70-313 User Manual

DXP, DXP Plus, FXS, and FXT

Digital Communications System

Non-LCD Speakerphone

Station User’s Guide

This publication supports both

Impact and Impact SCS LCD Speakerphones

GCA70–313.07 05/00 printed in U.S.A.

This User’s Guide is for the following system :

DXP, DXPPlus,FXSandFXT

Digital Communication Systems.

This user’s guideappliesto the following telephone models:

Impact 8124S-** Rev. A and later.

•

Impact 8112S-** Rev. A and later.

•

Impact 8112N-** Rev. A and later.

•

Impact SCS 8212S-** Rev. A and later.

•

Impact SCS 8212N-** Rev. A and later.

•

Contact your Comdial dealer for updates of this as well

as other Comdial publications.

GCA70-313 Contents

About This Book

This user’s guide serves as both an introduction for new speakerphone users and a reference for experienced users.

Introduction

The first chapter of the manual describes the initial setup and adjustments necessary to begin using your speakerphone.

1 Getting Started

The following chapters describe the basic and advanced features of the Common Code Based DXP, DXP Plus, FXS and FXT systems.

2 Answering Calls 3 Making Calls 4 Advanced Call Handling 5 Nonverbal Messaging 6 Programming 7 Other Advanced Features

Following the advanced features descriptions are a reference table, a glossary that defines many general phrases and abbreviations which may not be familiar to users, tips on speakerphone use for the new user described in Appendix C and all the features available for the DXP, DXP Plus, FXS and FXT systems are described in Appendix E.

Appendix A Quick Reference Guide Appendix B Glossary Appendix C Speakerphone Characteristics Appendix D Feature Networking Support

Finally, at the end of this publication, an index provides a detailed reference to the feature locations.

Index

Non-LCD Station User’s Guide iii

Contents GCA70-313

NOTE: Throughout this book, all references to fixed buttons (keypad,

DSS/BLF, SPEAKER, HOLD, etc...) are printed in upper case, italic type; for example, “PRESS INTERCOM .”

All references to interactive buttons (which are used to make selections on the speakerphone display) are printed in upper case, bold italic type; for

example, “SELECT Also, to eliminate confusion, the text of this guide instructs users to

“PRESS” fixed buttons of the telephone and “SELECT” interactive buttons as in the examples above. Instructions to “DIAL” refer to numbers or symbols on the keypad.

OPTIONS

.”

System-to-System Network

The system also provides capabilities for either a local stand-alone system or a system-to-system network. System-to-system networking connects several DXP, DXP Plus, FXS and FXT systems together in an arrangement that allows unified communications through the system. For a complete list of features and their properties see Appendix E, Feature Networking Support.

iv Non-LCD Station User’s Guide

GCA70-313 Contents

1 Getting Started ..................1

Setting Up Your Station ..............1

Understanding the Basic Functions ........6

Your Station’s Buttons ...............8

Your Station’s Display Lights ...........10

Supported Telephone Models ...........12

2 Answering Calls .................13

Answering Outside Calls .............13

Answering Intercom Calls ............14

Night-Transferred Calls -Line Access

From Any Station .................15

Holding Calls ...................16

Call Pickup ....................18

Receiving Subdued Off-Hook

Voice Announcements (SOHVA) .........20

Do Not Disturb Condition.............22

3 Making Calls ...................23

Making Outside Calls ...............23

Making Intercom Calls ..............24

Automatic Dialing.................25

Redialing .....................26

Paging .......................28

Camping On - Busy Station,

Automatic Callback ................29

Advanced Camping On Options .........30

Sending Subdued Off-Hook

Voice Announcements (SOHVA) .........32

Non-LCD Station User’s Guide iii

Contents GCA70-313

4 Advanced Call Handling ............33

Waiting For A Line (Queuing) ..........33

Conferencing ...................34

Call Forwarding ..................36

Call Forward Outside System (CFOS) ......38

Account Codes ..................39

Call Parking ....................40

Call Transferring .................42

Other Call Transferring Options .........44

5 Nonverbal Messaging ..............47

LCD Message Delivery ..............47

Message Waiting Light and Messaging ......50

Response Message Delivery ...........51

6 Programming ..................53

DSS Numbers ...................53

Speed Dial Numbers ...............54

Response Message Button ............57

Feature Buttons ..................58

7 Other Advanced Features ...........61

Line Groups ....................61

Automatic Redial

(8124S, 8112S and 8212S only)..........62

Tracker Paging System ..............64

Volume Control ..................66

Default Volume Control ..............68

Background Music

(not available on 8112N or 8212N) ........69

Automatic Set Relocation .............70

DSS/BLF Console Operation ...........71

iv Non-LCD Station User’s Guide

GCA70-313 Contents

A Feature Access Codes .............73

B Glossary .....................79

C Speakerphone Characteristics .........87

D Feature Networking Support ..........89

Non-LCD Station User’s Guide v

Contents GCA70-313

Notes

vi Non-LCD Station User’s Guide

GCA70-313 Getting Started

Getting Started

Welcome

Congratulationsandthankyoufor usingaComdial telephone!Yourdigital station is supported by a communication system with hundreds of built-in, standard features. This manual serves as a helpful guide for using these various functions.

The sections in this introductory chapter help you initially set up your station and become familiar with the controls and indicators. The remaining sections are titled as follows:

•

Setting Up Your Station

•

Understanding the Basic Functions

•

Your Station’s Buttons

•

Your Station’s Display Lights

•

Supported Telephone Models

Setting Up Your Station

When your new station arrives, the system installer unpacks your station and connects the line to a system jack. The following sections describe a few initial adjustments that will allow you to quickly begin making and answering calls with some of the most basic features.

An Impact 8124 Station

Non-LCD Station User’s Guide 1

Getting Started GCA70-313

Positioning YourStation

You should adjust the position of the station on your desk or table to suit your indi vidual needs and, if applicable, maximize the performance of the sound activated features. When using a speakerphone, the microphone and loudspeaker are farther from you than when you use a handset. Some positioning tips for speakerphones to consider include:

Forthe microphonetobest detectyourvoice, speak withinthree feet ofit and

face the station. Backgroundnoise may prevent the sound-activatedswitches from operating

properly. Avoid placing the speakerphone where it will detect sounds from typewriters, keyboards, printers, paging systems, and other equipment.

Placethespeakerphoneon a hard surface and away from table edges. Do not

place the telephone in corners or enclosures. Do not let obstructions come between you and the microphone.

If you are using an Impact SCS model, your telephone has an adjustable pedestal to allow you to select the most comfortable viewing angle. When you receive the telephone, the pedestal is in its lowest position—flush against the pedestal.

Telephone

To adjust the pedestal (Models 8212S and 8212N only),

1. GRASPtherear of the pedestal base

Supporting Arm

First Notch

Second Notch

Third Notch (For Highest Position)

firmlywith onehand AND LIFTthe rear portion of the telephone upward with your other hand.

PED01

2. LIFT the telephone upward with one hand AND RAISE the

Pedestal Base

telephone supporting arms upward with your other hand. (Notice there

Adjusting The Pedestal

are three sets of notches under the telephone corresponding to the three positions available.)

3. When the telephone is at the desired height, SELECT the closest pair of notches AND INSERT the supporting arms in the notches. PRESS DOWN slightly on the telephone UNTIL you feel the supporting arms snap into place.

Also remember, as with any piece of electronic equipment, your telephone may be damaged by contact with liquids. So pleasetry toplace the telephone in an area that is free from the danger of spills.

2 Non-LCD Station User’s Guide

GCA70-313 Getting Started

Setting a Personal Ringing Tone

You can choose one of eight different ring tones for your telephone. Often, when several telephones are located close together, each user chooses a different personal ring tone.

To select one of the ring tones, proceed as follows:

1. PRESS INTERCOM.

2. DIAL

3. DIALnumber (

4. Thenexttimeyour telephone rings,you willhear thenew ringtone.

**4.

1 to 6 ) to select ring tone.

Setting VolumeLevels

The volume control on your telephone is a multipurpose control you use to set the volume (loudness) of the ringer, the speaker, and the handset.

To set the ringer loudness level,

1. While your telephone is on-hook and idle, PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness you desire. The ringer sounds once for each change as an example of the current setting.

NOTE: If you set the ringer to the “off” position, your telephone will sound

a short ring burst once for each call you receive at your station.

Impact SCS Volume Buttons

NOTE: On the 8112N, the ringer volume is controlled by a three-position

switch on the bottom of the telephone. There is no handset volume control.

Non-LCD Station User’s Guide 3

Getting Started GCA70-313

To set the speaker and handset

loudness levels,

1. PRESS INTERCOM button.

2. PRESS the VOLUME UP OR VOLUME DOWN button once for each change in speaker volume that you desire.

3. LIFThandset.

4. PRESS the VOLUME UP OR VOLUME DOWN button once for each change in handset volume that you desire.

NOTE: When a call ends, the system resets the speaker and handset volume of

all future calls to the programmed (default) setting. For instructions in setting your station’s default volume, see Default Volume Control section in the system specific Advanced Features chapter.

Impact 8124 Volume Control

Answering and Making Calls

Your station is nowproperly configured to answer and making calls to both stations within your system (intercom calls) and outside lines. Remember that when dialing an outside number, you must first select a line to connect your system to the local exchange.

When you hear outside ringing (two long bursts),

1. PRESS flashing line button.

2. SPEAK toward telephone OR LIFT handset if privacy is desired.

When you hear intercom ringing (two short bursts),

1. PRESS INTERCOM.

2. SPEAK toward telephone OR LIFT handset if privacy is desired.

4 Non-LCD Station User’s Guide

GCA70-313 Getting Started

To dial an outside number manually,

1. PRESS INTERCOM.

2. DIAL in the system specific Advanced Features chapters for more infor mation on selecting an outside line).

3. LISTEN for dial tone.

4. DIALnumber.

5. LIFThandset if privacy is desired.

To dial an intercom number manually,

1. PRESS INTERCOM.

2. DIALextension number (called telephone will ring or tone will be heard).

3. SPEAK toward telephone OR LIFT handset if privacy is desired.

9 OR other line button to select line (See Line Groups

Non-LCD Station User’s Guide 5

Getting Started GCA70-313

Understanding the Basic Functions

Your station provides many versatile features for your use. These features are explained in terms of what they allow you to do.

Message-Waiting Light

Indicates that a message awaits pick up.

Microphone Opening (not available on 8112N and 8212N)

Allows hands-free operation of station (speak clearly toward microphone

opening).

Speaker (not available on 8112N and 8212N)

Sounds distant party’s voice.

· Sounds ringing and call-in-progress tones.

ne Buttons,

L DSS/BLF Buttons Programmable Buttons

Handset

Telephone Speaker

Vo l u m e U p

Volume Down

ABC

DEF

MNO5JKL4GHI

PRS8TUV9WXY

#0*

MESSAGE

TAP

TRNS/CONF

SPEAKER

MUTE

HOLD

SCS001

Microphone Opening

Intercom Button*

Dialpad*

Message Button*

TAP Button*

Transfer/Conference Button*

Speaker Button*

Mute Button*

Hold Button*

*NOTE: These are default button locations.

Your system installer may have reprogrammed

these buttons to better suit

our needs.

Impact SCS 8212S-** Speakerphone

6 Non-LCD Station User’s Guide

GCA70-313 Getting Started

INL001

Handset

Speaker

Dialpad

Transfer/

Conference

Button

Message

Waiting

Light

Hold Button

Handset

DEFABCQZ

321

MNOJKLGHI

654

TUVPRS W XY

879

OPER

TRNS/CNF

TAP Button

INTERCOM

HOLD

TAP

Intercom Button

SPEAKER

Microphone Opening

Connectors On Bottom Of Telephone

Line Cord

Impact 8124S-** Speakerphone

MUTESHIFT

Handset

Line Buttons, DSS/BLF Buttons, Programmable Buttons

Volume Down

Vo l u m e U p

Mute Button

Shift Button

Speaker Button

Line Buttons, DSS Buttons, Programmable Button

ABC DEF

GHI

Transfer/

Conference

Button

Hold Button

TRNS/CNF

HOLD

JKL

MNO

TUV

PRS

WXY

OPER

TAP

INTERCOM

Dialpad

TAP Button

Intercom Button

IMP002

Impact 8112N-** Telephone

Non-LCD Station User’s Guide 7

Getting Started GCA70-313

YourStation’s Buttons

Hold Button (HOLD)

Places a line or intercom call on hold.

Stores pauses in number sequences during programming.

If multiple held calls feature is available, scans or scrolls through calls

placed on hold (when hold light is flashing).

Intercom Button (INTERCOM)

Selects an intercom line.

Allows you to initiate many of the telephone’s features.

Mute Button (MUTE)

· Keeps the person on the line from hearing your conversation.

Direct Station Select/Busy Lamp Field Buttons (DSS/BLF)

· Allow you to store numbers for automatic dialing functions.

· Allow you to store telephone extension numbers for Direct Station

Selection (DSS).

· May be programmed as a feature button.

· May be designated a line button by your system installer.

Message Button (MESSAGE) (8212S and 8212N only)

· Allows you to activate the message waiting light at another station by pressing this button and dialing the extension.

Allows user to quickly return the call of another station that left a message using the indicating light.

Shift Button (SHIFT)

Allows you to enter a second tier for storing and/or automatically dialing speed dial numbers. (That is, you can store two speed dial numbers at every programmable button location—one in the regular tier and one in the second tier). You activate the shift function by pressing this button and turning the shift light on before storing or automatically dialing a speed dial number from the second tier.

Speaker Button (SPEAKER) (not available on 8112N and 8212N)

Turns your speaker on or off.

Disconnects a call when you are on a handsfree call.

Ends or cancels programming.

8 Non-LCD Station User’s Guide

GCA70-313 Getting Started

TapButton (TA P)

Recalls dial tone or generates a hookflash.

Retrieves held calls or last call placed on hold.

Transfer/Conference Button (TRNS/CONF)

Transfers calls.

Sets up conference calls.

VolumeControl (VOLUME UP or VOLUME DOWN)

Regulates the volume of the ringer, speaker, handset, headset, background

music, and group listening mode.

Handset

Speaker

Dialpad

Transfer/

Conference

Button

Message

Waiting

Light

Hold Button

DEFABCQZ

321

MNO

GHI

JKL

TUVPRS WXY

879

OPER

TAP Button

TRNS/CNF

TAPHOLD

Intercom Button

INTERCOM

SPEAKER

Microphone Opening

Connectors On Bottom Of Telephone

Line Cord

SHIFT

MUTE

imp001

Handset

Line Buttons, DSS/BLF Buttons, Programmable Buttons

Volume Down

Vo l u m e U p

Shift Button

Mute Button

Speaker Button

Impact 8112S-** Speakerphone

Non-LCD Station User’s Guide 9

Getting Started GCA70-313

YourStation’s Display Lights

The lights (LEDs) on your LCD speakerphone indicate the status of lines, features, and intercoms.

Busy Lamp Field (BLF) lights (next to a Direct Station Select/Busy Lamp Field or DSS/BLF programmable button):

Steady red = station is in use.

Flashing red = station is receiving a call.

Winking/Fluttering red = message-waiting light set for you by station

associated with that DSS button.

Next to a line button:

Steady green = this is your line, either on-hook (in a handsfree mode) or

off-hook, when the line is active.

· Steady red = another station is using this line.

· Flashing red = a call is coming in on this line.

· Flashing orange = this line will be answered when you lift the handset.

· Winking green = your line is on hold.

· Winking red = the call has been placed on hold by another station.

· Fluttering orange or green = your line has recalled from hold.

· Fluttering red = the line put on hold by another station has recalled.

NOTE: You can find the programmable buttons that the installer designates

line buttons in the same location as the DSS/BLF buttons. Ensure that these buttons are labeled correctly to indicate their unique features.

Next to a fixed feature or programmable feature button:

Steady red = the feature is on.

Steady off = the feature is off.

NOTE: You can find the programmable buttons that the installer designates

feature buttons through user programming in the same location as the DSS/BLF programmable buttons. Ensure that these buttons are labeled cor rectly to indicate their unique features.

Above the MUTE button:

On steady = called party cannot hear your conversation.

10 Non-LCD Station User’s Guide

GCA70-313 Getting Started

Next to INTERCOM button:

Steady green or red = you are using your intercom.

Fluttering red = an LCD message is set on your telephone for others to

receive when calling. Flashing orange = someone is calling your extension or a call is being

transferred to you.

Above the HOLD button:

(Non-SCS Series models) Flashing/Fluttering red = message waiting.

Winking green = a line is on hold at your station (DXP, DXP Plus, FXS

and FXT Systems only).

Next to the MESSAGE button (SCS Series Models only):

Winking green = message awaits pick up.

Above the SPEAKER button:

· On steady (with the telephone on hook and busy) = speakerphone mode

· On steady (with telephone on hook and idle) = background music is

turned on.

ne Buttons,

L DSS/BLF Buttons Programmable Buttons

Handset

Vo l u m e U p

Volume Down

ABC

DEF

MNO5JKL4GHI

PRS8TUV9WXY

#0*

MESSAGE

TAP

TRNS/CONF

SPEAKER

MUTE

HOLD

SCS002

*NOTE: These are default button locations.

Dialpad*

Intercom Button*

Message Button*

TAP Button*

Transfer/Conference Button*

Mute Button*

Hold Button*

Your system installer may have reprogrammed

these buttons to better suit your needs.

Impact SCS 8212N-** Telephone

Non-LCD Station User’s Guide 11

Getting Started GCA70-313

Supported Telephone Models

This user’s guide covers five different telephone models. The overall operation of each of the telephones is very similar. There are, however, several differences that are summarized in the following table.

Models Exceptions

No speakerphone capability. Therefore, you must lift the handset to perform

•

Non-speakerphone

Models

(8112Nand 8212N)

Impact

Non-speakerphone

Model

(8112N)

any telephone functions: making calls, answering calls, programming your telephone, etc. Cannot receive voice announce calls.

•

Cannot use the Group Listen feature.

•

Cannot use the Background Music feature.

•

No LEDs beside its programmable buttons and therefore does not provide

•

any status indications for these buttons. No mute key.

•

No handset volume control.

•

Message waiting light is above the dialpad.

Impact Speakerphone

Models

(8112Sand 8124S)

Impact SCS

Speakerphone Models

(8212S and 8212N)

12 Non-LCD Station User’s Guide

•

Has a rocker switch style volume control instead of separate volume up and volume down buttons.

•

Message waiting light is above the HOLD button.

•

The IMIST module only works with the 8212S and 8212N telephones.

•

Has a dedicated message button with an associated light beside it.

•

Supports the ICVOL handset with independent volume control.

GCA70-313 Answering Calls

Answering Calls

Answering Outside Calls

Acall that rings on an outside line soundslong, single-tonebursts and lights the line status light. If the installer enabled ringing line preferenceat yourstation, an orange lightflashes next tothe line that yourstation answers whenyoulift the handset;a red light will flash for any other ringing line.

When you hear outside ringing (two long bursts) and observe an orange

1. For privacy, LIFT handset.

2. For speakerphone, PRESS flashing line button AND SPEAK to-

ward telephone.

flashing light,

When you hear outside ringing (two long bursts) and observe a red

1. PRESS flashing line button.

2. SPEAK toward telephone OR LIFT handset if privacy is

desired.

Non-LCD Station User’s Guide 13

flashing light,

Answering Calls GCA70-313

Answering Intercom Calls

An intercom call is a call between two system stations. If a speakerphone, your station will receive intercom calls in one of two ways depending upon system programming. In a voice-first setting, a short tone followed by the caller’s voice heard on the speaker. With a tone-first setting, the telephone rings in a distinctive pattern and the receiving station must take action to answer. Of course, if either station is not speakerphone equipped, all calls will arrive tone-first.

You can block voice-announce calls if you wish. See the discussion titled Blocking Voice Announce Calls for details.

When you hear an intercom tone followed by a caller’s

voice,

1. SPEAK toward the telephone to answer, OR LIFT handset if pri

vacy is desired.

When you hear intercom ringing (two short bursts),

1. PRESS INTERCOM.

2. SPEAK toward telephone OR LIFT handset if privacy is

desired.

14 Non-LCD Station User’s Guide

GCA70-313 Answering Calls

Night-Transferred Calls -Line Access From Any Station

The system attendant can transfer incoming calls to a particular station or stations for off-hour ringing.

If your telephone rings,

1. PRESS line button with flashing light.

2. LIFThandset to talk.

When you hear loud ringing anywhere in the system,

1. LIFThandset.

2. PRESS INTERCOM.

3. CHOOSE ringing zone:

•

DIAL 65 through (1-4).

to select ringing zone

•

DIAL 69 to answer for any zone.

Non-LCD Station User’s Guide 15

Answering Calls GCA70-313

Holding Calls

You canplacea call on hold and retrieveitlater.With aregularhold, you can pick up the held call at your telephone or another user can pick the call up at a telephone sharing the held call line.

To place a call on hold,

1. PRESS HOLD. The light above your HOLD button begins to

blink.

To retrieve a held call,

1. PRESS line button of the held call (with winking green light),

OR PRESS TAP.

2. SPEAK toward telephone OR LIFT handset if privacy is

desired.

Exclusive Hold

Withan exclusive hold condition, you must pick up the held call at your telephone; no other telephone has access to it.

To place a call on exclusive hold,

1. PRESS HOLD twice.

To retrieve exclusive hold,

1. PRESS line button of held call (with winking green light), OR

PRESS TAP.

2. SPEAK toward telephone OR LIFT handset if privacy is

desired.

Handling Hold Recalls

After a call has been on hold for the period of time (set by the installer of your system), the system causes four quick hold recall tone bursts to sound at your telephone, the flash rate of the line button becomes faster and the light becomes orange. If the call is on exclusive hold, it will revert to manual hold after the hold recall period.

16 Non-LCD Station User’s Guide

GCA70-313 Answering Calls

If a held line is recalling, choose one of the following:

1. PRESS HOLD (station button) to place the call on hold at your

station and restart hold timer.

2. PRESS line button (with flashing orange light) OR PRESS TA P

to retrieve the call.

Directed Hold

The installer can add a directed station hold feature to your telephone. With this feature, you can place a call on hold at a distant station or pick up the held call that has been on hold the longest length of time at another telephone.

To place a call on directed station hold,

1. ANSWER call.

2. PRESS INTERCOM OR TRNS/CONF if intercom call.

3. DIAL

4. DIALextension number of station to receive held call.

5. HANG UP.

To retrieve a held call at another station,

1. PRESS INTERCOM.

2. DIAL

3. DIALextension number of station where call is being held.

4. PRESS DSS/BLF button OR TA P to answer call.

*90.

#90.

Non-LCD Station User’s Guide 17

Answering Calls GCA70-313

Call Pickup

The Impact system offers three distinct methods to answer incoming calls that are ringing at other stations.

Group Call Pickup

The installer often arranges several telephones together in a user group. If your telephone is so arranged, you can answer calls that are ringing at other stations within your particular group.

To answer a call that is ringing within your group,

1. PRESS INTERCOM.

2. DIAL

3. SPEAK toward telephone, OR LIFT handset if privacy is

desired.

#4.

Directed Call Pickup

Also, you can answer calls that ring at any telephone in the system if you know the telephone’s extension number.

To answer a call that is ringing at any telephone in the system,

1. PRESS INTERCOM.

2. DIAL

3. DIALextension number of ringing telephone.

4. SPEAK toward telephone, OR LIFT handset if privacy is

desired.

*4.

Pickup For Monitored Stations

Your telephone may have the personal intercom number of another telephone appearing at a programmable button location. You can use the light associated with this button to monitor the status of that telephone, and you can press the button to make a call to that telephone if you wish.

18 Non-LCD Station User’s Guide

GCA70-313 Answering Calls

To monitor another telephone,

1. OBSERVE the BLF light indications next to the Direct Station

Select (DSS/BLF) button:

•

Off = Station is idle.

•

Flashing (if enabled) = Station has an incoming call.

•

On = Station is busy.

To call an idle monitored station or to answer one that is

ringing,

1. NOTE the BLF light condition.

2. PRESS assigned DSS/BLF button.

3. SPEAK toward telephone, OR LIFT handset if privacy is

desired.

If ringing telephone

is within your designated

calling group...

For any ringing telephone...

Your

Station

If you have programmed

a DSS/BLF button for

the ringing telephone...

...DIAL # 4

...DIAL 4 + extension codeS

...PRESS

flashing

DSS/BLF

button

Answering Calls for Other Stations

GHI

PRS

TUV

OPER

SHIFT

HOLD

Ringing

Station

ABC

DEF

JKL

MNO

WXY

TAP

Non-LCD Station User’s Guide 19

Answering Calls GCA70-313

Receiving Subdued Off-Hook VoiceAnnouncements (SOHVA)

Handling an Incoming SOHVA

SOHVAallows an intercom caller to break into your call by making an announce ment through your handset receiver.The distant party that you are currently talking to cannot hear the announcement made by the SOHVA caller.

To respond to a SOHVA verbally (not available on 8112N),

1. PRESS AND HOLD MUTE.

2. SPEAK into handset. Distant party cannot hear your response.

3. RELEASE MUTE after response is complete to return to distant

party.

To respond to a SOHVA nonverbally through Response

Messaging (if announcing station has an LCD Speakerphone),

NOTE: See page 58 for instructions on programming a RESPONSE

MESSAGE button.

1. PRESS programmed RESPONSE MESSAGE button. (Message

appears in the display of the telephone making the SOHVA).

2. CONTINUE your current call with distant party. (SOHVAcaller

is automatically disconnected from your telephone. If caller is not sending from an LCD Speakerphone, no message is sent and call is disconnected.)

To respond to a SOHVA by blocking (see below for more information),

1. PROGRAM Voice Announce Block when you hear SOHVA

tone. (SOHVAcall is disconnected).

NOTE: A station that is currently active in speakerphone mode can not

receive a SOHVA.

20 Non-LCD Station User’s Guide

GCA70-313 Answering Calls

VoiceAnnounce Blocking

Ifyour system installer makes Voice Announce Blocking available,youcan prevent voiceannouncementsfrom sounding over your telephone speaker if you wish. This feature also blocks Subdued Off-Hook Voice Announcements (SOHVA) and generates a tone in response to attempted SOHVAs.

To block all voice-announced calls,

1. PRESS INTERCOM.

2. DIAL

To unblock all voice-announced calls,

*2.

1. PRESS INTERCOM.

2. DIAL

#2.

INCOMING

SOHVA

Your

Station

SOHVA RESPONSES

VERBAL

NONVERBAL *

Press and Hold MUTE

While Speaking

Press Programmed

Response Message

Button

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

SOHVA

Delivering

Station

BLOCK

* To respond to LCD equipped stations only

Press INTERCOM

and Dial 2S

Answering a SOHVA

Non-LCD Station User’s Guide 21

Answering Calls GCA70-313

Do Not Disturb Condition

The Do Not Disturb (DND) feature keeps calls from ringing at your station and makes your station appear to be busy to intercom calls.

To enable DND, choose one of the following:

1. PRESS programmed DO NOT DISTURB button. The light next

to the DO NOT DISTURB button turns on when the feature is active,

2. PRESS INTERCOM AND DIAL

To override a do not disturb condition at another telephone,

1. MAKE intercom call AND HEAR DO NOT DISTURB tone.

2. DIAL

bursts).

3. WAIT for reply.

To disable DND,

1. PRESS programmed DO NOT DISTURB button. The light asso-

ciated with the DO NOT DISTURB button turns off when the feature is disabled,

2. PRESS INTERCOM AND DIAL

NOTE: See page 58 for instructions on programming an ACCOUNT CODE

button.

*03 (called party will hear several short tone

#01.

22 Non-LCD Station User’s Guide

+ 78 hidden pages

Vertical Communications GCA70-313 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents