Vertical Communications FXT, Impact FXS User Manual
DXP, DXP Plus, FXS, and FXT
Digital Communication Systems
Large Screen Display Speakerphone
Station User’s Guide
This publication supports the Impact
SCS Large Screen LCD Speakerphone
GCA70–349.04 08/00
printed in U.S.A.
This User’s Guide is for the following
system:
DXP, DXPPlus,FXSandFXT
Digital Communication Systems
This user’s guide applies to the following telephone
models:
Impact SCS 8412F-** Rev. A and later.
•
Impact SCS 8412S-** Rev. A and later.
•
Impact SCS 8412FJ-**Rev. A and later.
•
Impact SCS 8412SJ-**Rev. A and later.
•
Contact your Comdial dealer for updates of this as well
as other Comdial publications.
.
GCA70-349 Contents
About This Book
This user’s guide serves as both an introduction for new speakerphone users and
a reference for experienced users.
Introduction
The first chapter of the manual describes the initial setup and adjustments
necessary to begin using your speakerphone.
1 Getting Started
The following chapters describe the basic and advanced features of the Common
Code Based DXP, DXP Plus, FXS and FXT Systems:
2 Answering Calls
3 Making Calls
4 Advanced Call Handling
5 Nonverbal Messaging
6 Programming
7 Other Advanced Features
Following the advanced feature descriptions are two reference tables, a glossary
that defines many general phrases and abbreviations which may not be familiar
to users , tips on speakerphone use for the new user described in Appendix D,
and all feature sets available for the DXP, DXP Plus, FXS and FXT systems.
Appendix A Quick Reference Guide
Appendix B Display Abbreviations .
Appendix C Glossary
Appendix D Speakerphone Characteristics
Appendix E Feature Networking Support
Finally, at the end of the publication, an index provides a detailed reference to the
feature locations.
Index
Large Screen Display SpeakerphoneStation User’s Guide i
Contents GCA70-349
NOTE: Throughout this book, all references to fixed buttons (keypad,
DSS/BLF, SPEAKER, HOLD, etc...) are printed in upper case, italic type; for
example, “PRESS INTERCOM .”
All references to interactive buttons (which are used to make selections on
the speakerphone display) are printed in upper case, bold italic type; for
example, “SELECT
Also, to eliminate confusion, the text of this guide instructs users to
“PRESS” fixed buttons of the telephone and “SELECT” interactive buttons
as in the examples above. Instructions to “DIAL” refer to numbers or
symbols on the keypad.
OPTIONS
.”
System-to-System Network
The system also provides capabilities for either a local stand-alone system or a
system-to-system network. System-to-system networking connects several DXP,
DXP Plus, FXS and FXT systems together in an arrangement that allows unified
communications through the system. For a complete list of features and their
properties see Appendix E, Feature Networking Support.
ii Large Screen Display Speakerphone Station User’s Guide
GCA70-349 Contents
Contents
1 Getting Started ..................1
Setting Up Your Speakerphone...........1
Positioning Your Speakerphone ..........2
Using Your Speakerphone .............3
Setting Display Contrast ..............4
Setting a Personal Ringing Tone ..........4
Setting Volume Levels ...............5
Answering and Making Calls............6
Understanding the Basic Functions ........7
Your Speakerphone’s Buttons ...........9
Your Speakerphone’s Display Lights .......11
Understanding The Large Screen Display ....13
2 Answering Calls .................15
Answering Outside Calls .............15
Answering Intercom Calls ............17
Night-Transferred Calls -
Line Access From Any Station ..........18
Holding Calls ...................19
Call Pickup ....................22
Receiving Subdued Off-Hook
Voice Announcements (SOHVA) .........25
Caller ID (Automatic Number Identification) . . 27
Large Screen Display Speakerphone Station User’s Guide iii
Contents GCA70-349
3 Making Calls ...................29
Making Outside Calls ...............29
Making Intercom Calls ..............30
Automatic Dialing.................31
Redialing .....................32
Camping On - Busy Station,
Automatic Callback ...............33
Advanced Camping On Options .........34
Sending Subdued Off-Hook
Voice Announcements (SOHVA) .........36
4 Advanced Call Handling ............37
Waiting For A Line (Queuing) ..........37
Conferencing ...................38
Call Forwarding ..................40
Call Forward Outside System (CFOS) ......43
Call Parking ....................45
Call Transferring .................47
Other Call Transferring Options .........49
5 Nonverbal Messaging ..............51
LCD Message Delivery ..............51
Message Waiting Light and Messaging ......54
Response Message Delivery ...........55
6 Programming ..................57
DSS Numbers ...................57
Speed Dial Numbers ...............58
Feature Access Codes ...............60
Reminder Alert ..................65
Response Message Button ............66
iv Large Screen Display Speakerphone Station User’s Guide
GCA70-349 Contents
7 Other Advanced Features ...........67
Background Music ................67
Line Groups ....................68
Do Not Disturb Condition.............69
Automatic Redial .................70
Tracker Paging System ..............72
Auxiliary Jack ...................74
Account Codes ..................76
Dial By Name ...................77
Volume Control ..................78
Programmed Button Display ...........80
Automatic Set Relocation .............81
Paging .......................82
Viewing The Call Log...............83
IMIST Module ..................84
DSS/BLF Console Operation ...........85
A Feature Access Codes .............87
B Display Abbreviations .............93
C Glossary .....................99
D Speakerphone Characteristics ........107
Full-Duplex Speakerphone Guidelines .....107
Half-Duplex Speakerphone Guidelines .....109
E Feature Networking Support .........111
Large Screen Display Speakerphone Station User’s Guide v
Contents GCA70-349
Notes
vi Large Screen Display Speakerphone Station User’s Guide
GCA70-349 Getting Started
Getting Started
11
Welcome
Congratulations and thank you for using a Comdial telephone! Your digital
speakerphone is supported by a communication system with hundreds of built-in,
standard features. This manual serves as a helpful guide for using these various
functions.
The sections in this introductory chapter help you initially set up your
speakerphone and become familiar with the controls and indicators. The
remaining sections are titled as follows:
Setting Up Your Speakerphone
•
Understanding the Basic Functions
•
Your Speakerphone’s Buttons
•
Your Speakerphone’s Display Lights
•
Setting Up YourSpeakerphone
When your new speakerphone arrives, the
system installer unpacks your speakerphone
and connects the line to a system jack. The
following sections describe a few initial
adjustments that allow you to quickly begin
making and answering calls with some of the
most basic features.
Impact SCS8412S Speakerphone
Large Screen Display Speakerphone Station User’s Guide 1
COMDIAL* Impact
Getting Started GCA70-349
Positioning YourSpeakerphone
You should adjust the position of the speakerphone on your desk or table to suit
your individual needs and maximize the performance of the sound activated
features. When using your speakerphone, the microphone and loudspeaker are
farther from you than when you use a handset. Some positioning tips to consider
include:
For the microphone to best detect your voice, speak within three feet of it
•
and face the speakerphone.
Background noise may prevent the sound-activated switches from operat
•
ing properly. Avoid placing the speakerphone where it will detect sounds
from typewriters, keyboards, printers, paging systems, or other equip
ment.
Place the telephone on a hard surface and away from table edges. Do not
•
place the telephone in corners or enclosures. Do not let obstructions come
between you and the microphone.
Your telephone has an adjustable pedestal to allow you to select the most
comfortable viewing angle. When you receive the telephone, the pedestal is in its
lowest position—flush against the pedestal.
•
To adjust thepedestal,
-
-
1. GRASP the rear of the pedestal base
firmly with one hand AND LIFT the
rear portion of the telephone upward
with your other hand.
2. LIFT the telephone upward with one
Telephone
Supporting Arm
First Notch
Second Notch
Third Notch
(For Highest Position)
hand AND RAISE the telephone
supporting arms upward with your other
PED01
hand. (Notice there are three sets of
notches under the telephone corre
-
Pedestal Base
sponding to the three positions
available.)
Adjusting ThePedestal
3. When the telephone is at the desired
height, SELECT the closest pair of
notches AND INSERT the supporting arms in the notches.
PRESS DOWN slightly on the telephone until you feel the
supporting arms snap into place.
Also remember, as with any piece of electronic equipment, your telephone may
be damaged by contact with liquids. Please try to place the telephone in an area
that is free from the danger of spills.
2 Large Screen Display Speakerphone Station User’s Guide
GCA70-349 Getting Started
Using YourSpeakerphone
•
To manually placea call usingyour speakerphone,
1. PRESS INTERCOM or line button.
2. DIAL the number.
3. When party answers, SPEAK toward the telephone.
•
To automatically diala number usingyour speakerphone,
1. PRESS the preprogrammed speed dial or DSS/BLF button and
SPEAK toward the telephone when your party answers.
•
To answer acall with yourspeakerphone,
1. PRESS the INTERCOM or line button with flashing red
or orange light.
2. SPEAK toward the telephone to answer the call.
3. PRESS SPEAKER top end.
NOTE: For more tips and information on speakerphone use including the
use of a Full-Duplex Speakerphone, see Appendix D, Speakerphone Characteristic on page 107.
Large Screen Display Speakerphone Station User’s Guide 3
GCA70-349 Getting Started
Setting Display Contrast
You can darken or lighten the contrast of the display for best viewing.
•
To adjust thedisplay contrast,
1. SELECT
2. SELECT
3. SELECT
OPTIONS
Programming
Contrast Level
4. SELECT the
.
.
.
Contrast Level
button (to the right of the LCD, on the same
row as the words “Contract Level”) once for
each change of darkness you desire. Each
press of the button makes the display darker
until you go past level eight and return to level
one.
5. SELECT
EXIT
to end.
Setting a Personal Ringing Tone
You can choose one of eight different ring tones for your telephone. Often, when
several telephones are located close together, each user chooses a different
personal ring tone.
•
To select oneof the ringtones, proceed
as follows:
1. SELECT
2. SELECT
3. SELECT
4. SELECT
OPTIONS
Programming.
NEXT.
Ring Tone
right of the LCD) to scroll through the eight
ring tones.
.
interactive button (to the
interactive
Background Music
Voice Announce Block
Do Not Disturb
Contrast Level
PREV
Call Forwarding
Reminder Alert
LCD Messaging
Ring Tone 6
PREV
OFF
OFF
NEXTEXIT
NEXTEXIT
1
6
5. SELECT
EXIT
to end.
The next time your telephone rings, you will hear the new ring tone.
4 Large Screen Display Speakerphone Station User’s Guide
Getting Started GCA70-349
Setting VolumeLevels
The volume control on your telephone is a multipurpose
control you can use to set the volume (loudness) of the
ringer, the speaker, and the handset. There are four ringer
loudness levels (plus an off position).
•
To set theringer loudness level,
1. While your telephone is on-hook and idle,
PRESS the VOLUME UP OR VOLUME DOWN
button once for each change in loudness you
desire. The ringer sounds once for each
change as an example of the current setting.
2. SELECT SAVE to end.
NOTE: If you set the ringer to the
short ring burst once for each call you receive at your station.
•
To set thespeaker and handset
position, your telephone sounds a
OFF
loudness levels,
1. PRESS INTERCOM button.
SAVE
Ringer Volume
()
PREV
2. PRESS the VOLUME UP OR VOLUME DOWN
button once for each change in speaker
volume that you desire.
3. SELECT
4. LIFT handset.
5. PRESS the VOLUME UP OR VOLUME DOWN
button once for each change in handset
volume that you desire.
6. SELECT
NOTE: When a call ends, the system resets the speaker and handset volume
of all future calls to the programmed setting. For instructions in setting your
speakerphone’s default volume, see Volume Control section in the system
specific Other Advanced Features chapter on page 78.
SAVE.
SAVE
.
NEXTEXIT
Large Screen Display Speakerphone Station User’s Guide 5
GCA70-349 Getting Started
Answering and Making Calls
Your speakerphone is now properly configured to answer and make calls to both
stations within your system (intercom calls) and outside lines. Remember that
when dialing an outside number, you must first select a line to connect your
system to the local exchange.
•
When you hearoutside ringing (longbursts),
1. PRESS flashing line button.
2. SPEAK toward telephone OR LIFT handset if privacy is
desired.
•
When you hearintercom ringing (twoshort bursts),
1. PRESS INTERCOM.
2. SPEAK toward telephone OR LIFT handset if privacy is
desired.
•
To dial anoutside number manually,
1. PRESS INTERCOM.
2. DIAL
Groups in the system specific Features chapters for more information on selecting an outside line).
3. LISTEN for dial tone.
4. DIAL number.
5. LIFT handset if privacy is desired.
•
To dial anintercom number manually,
1. PRESS INTERCOM.
2. DIAL extension number (called telephone will ring or tone will
be heard).
3. SPEAK toward telephone OR LIFT handset if privacy is
desired.
6 Large Screen Display Speakerphone Station User’s Guide
9 OR PRESS other line button to select line (See Line
Getting Started GCA70-349
Understanding the Basic Functions
Your speakerphone provides many versatile features for your use. These features
are explained in terms of what they allow you to do.
Alphanumeric Display (LiquidCrystal Display—LCD)
Displays time, day, date, and active call information.
•
Keeps you apprized of the status of your telephone.
•
Provides programming prompts.
•
Auxiliary Jack
Your Impact SCS LCD speakerphone may be equipped with an auxiliary
•
jack that provides an interface for a headset, a tape recorder, an external
ringer, or an external pager.
Message-Waiting Light
Indicates that a message awaits pick up.
•
Microphone Opening
Allows hands-free operation of speakerphone (speak clearly toward
•
microphone opening).
Speaker
Sounds distant party’s voice.
•
Sounds ringing and call-in-progress tones.
•
Large Screen Display Speakerphone Station User’s Guide 7
GCA70-349 Getting Started
SHIFT
LCD Alphanumeric
Display
Interactive Buttons 1-5
Handset
Telephone Speaker
DSS/BLF Buttons
Dialpad
Connectors On Bottom Of Telephone
!
Line Cord-Bottom
Optional IMIST Module
Impact SCS 8412S and 8412F - LCD Speakerphone
Volume Up
Volume Down
Handset or
Headset
ABC
2
GHI4JKL5MNO
TUV
PRS
8
7
* 0 #
R
Impact
Microphone Opening
*NOTE:
These are default button locations.
Your system installer may have reprogrammed
these buttons to better suit your application.
Interactive Buttons 6-10
Interactive Buttons 11-13
MESSAGE
DEF
31
SHIFT
6
TAP
TRNS/CONF
WXY
9
SPEAKER
MUTE
HOLD
Intercom Button*
Message Waiting Light*
Shift Button*
TAP Button*
Transfer/Conference
Button*
Speaker Button*
Mute Button*
Hold Button*
8 Large Screen Display Speakerphone Station User’s Guide
Getting Started GCA70-349
YourSpeakerphone’s Buttons
Hold Button (HOLD)
Places a line or intercom call on hold.
•
Stores pauses in number sequences during programming.
•
If available, scrolls through LCD response messages.
•
If multiple held calls feature is available, scans or scrolls through calls
•
placed on hold (when hold light is flashing).
Interactive Buttons (locatedbelow alphanumeric display)
Provide quick and easy access to system features.
•
Provide straightforward button programming without dialing codes (the
•
interactive buttons themselves, however, are not programmable).
Intercom Button (INTERCOM)
Selects an intercom line.
•
Allows you to initiate many of the telephone’s features.
•
Mute Button (MUTE)
Keeps the person on the line from hearing your conversation.
•
Allows reply to a Subdued Off-Hook Voice Announcement (SOHVA).
•
Direct Station Select/BusyLamp Field (DSS/BLF)
Programmable Buttons
Allow you to store numbers for automatic dialing functions.
•
Allow you to store telephone extension numbers for Direct Station Selec
•
tion (DSS).
May be programmed as a feature button.
•
May be designated a line button by your system installer.
•
-
Shift Button (SHIFT)
Allows you to enter a second tier for storing and/or automatically dialing
•
speed dial numbers. (That is, you can store two speed dial numbers at
every programmable button location—one in the regular tier and one in
the second tier). You activate the shift function by pressing this button
and turning the shift light on before storing or automatically dialing a
speed dial number from the second tier.
Large Screen Display Speakerphone Station User’s Guide 9
GCA70-349 Getting Started
TRNS/CONF
Speaker Button (SPEAKER)
Turns your speaker on or off.
•
Disconnects a call when you are on a hands free call.
•
Ends or cancels programming.
•
TapButton (TA P)
Recalls dial tone or generates a hookflash.
•
Retrieves held calls or last call placed on hold.
•
Places flash while programming speeddial number.
•
Transfer/Conference Button (TRNS/CONF)
Transfers calls.
•
Sets up conference calls.
•
VolumeControl (VOLUME UP or VOLUME DOWN)
Regulates the volume of the ringer, speaker, handset, headset, background
•
music, and group listening mode.
LCD Alphanumeric
Display
Interactive Buttons 1-5
Handset
Telephone Speaker
DSS/BLF Buttons
Dialpad
Connectors On Bottom Of Telephone
!
Line Cord-Bottom
Optional IMIST Module
Volume Up
Volume Down
Handset or
Headset
2
GHI4JKL5MNO
7
* 0 #
R
Impact
Microphone Opening
*NOTE:
These are default button locations.
Your system installer may have reprogrammed
these buttons to better suit your application.
MESSAGE
DEF31ABC
SHIFT
6
TAP
TRNS/CONF
WXY9TUV8PRS
SPEAKER
MUTE
HOLD
Interactive Buttons 6-10
Interactive Buttons 11-13
Intercom Button*
Message Waiting Light*
Shift Button*
TAP Button*
Transfer/Conference
Button*
Speaker Button*
Mute Button*
Hold Button*
Impact 8412S and 8412F-** LCD Speakerphone
10 Large Screen Display Speakerphone Station User’s Guide
Getting Started GCA70-349
YourSpeakerphone’s Display Lights
The lights (LEDs) on your LCD speakerphone indicate the status of lines,
features, and intercoms.
Busy Lamp Field(BLF) lights (nextto a DirectStation Select/Busy
Lamp Field orDSS/BLF programmable button):
Steady red = station is in use.
•
Flashing red = station is receiving a call.
•
Winking/Fluttering red = message-waiting light set for you by station
•
associated with that DSS/BLF button.
Next to aline button:
Steady green = this is your line, either on-hook (in a hands free mode) or
•
off-hook, when the line is active.
Steady red = another station is using this line.
•
Flashing red = a call is coming in on this line.
•
Flashing orange = this line will be answered when you lift the handset.
•
Winking green = your line is on hold.
•
Winking red = the call has been placed on hold by another station.
•
Fluttering orange or green = your line has recalled from hold.
•
Fluttering red = the line put on hold by another station has recalled.
•
NOTE: You can find the programmable buttons that the installer designates
line buttons in the same location as the DSS/BLF buttons. Ensure that these
buttons are labeled correctly to indicate their unique features.
Next to afixed feature orprogrammable feature button:
Steady red = the feature is on.
•
Steady off = the feature is off.
•
NOTE: You can find the programmable buttons that the installer designates
feature buttons through user programming in the same location as the
DSS/BLF programmable buttons. Ensure that these buttons are labeled cor
rectly to indicate their unique features.
Large Screen Display Speakerphone Station User’s Guide 11
-
GCA70-349 Getting Started
The MUTE Button:
On steady = called party cannot hear your conversation.
•
The INTERCOM Button:
Steady green or red = you are using your intercom.
•
Fluttering red = an LCD message is set on your telephone for others to
•
receive when calling.
Flashing orange = someone is calling your extension or a call is being
•
transferred to you.
The HOLD Button:
Winking green = a line is on hold at your station (DXP, DXP Plus, FXS
•
and FXT only).
The MESSAGE-WAITING Button :
Winking red = message awaits pick up.
•
The SPEAKER Button:
On steady (with the telephone on hook and busy) = speakerphone mode
•
On steady (with telephone on hook and idle) = background music is
•
turned on.
12 Large Screen Display Speakerphone Station User’s Guide
Getting Started GCA70-349
Understanding The Large Screen Display
Your speakerphone has a large screen display consisting of six lines of 24
possible character positions per line. This provides you with much more system
information than can be presented on two-line displays. This large display allows
you many programming options as well as quick and easy selection of the many
features available on your speakerphone. Your speakerphone has 13 interactive
buttons for selecting or programming features.
When your speakerphone is idle, the first line in your
display shows the day, date and time while the sixth line
displays the word OPTIONS. If your system is using the
voice mail option, this is also indicated in the sixth line by
the word VMAIL. If your voice mail has four messages
for you, for example, the VMAIL display is replaced by
4MSG.
Wednesday 19 11:36am
Lines two through four are used on the idle display to
indicate features that may be active (flashing), enabled or
set.
VMAIL
OPTIONS
Large Screen Display Speakerphone Station User’s Guide 13
Getting Started GCA70-258
Notes
14 LCD Speakerphone Station User’s Guide
GCA70-349 Answering Calls
Answering Calls
2
Answering Outside Calls
When an outside call rings at your station, the LCD screen displays the system
line number of the incoming call (e.g.,
your ringing line is programmed to receive. In addition to simply lifting the
handset, your other options for answering the call are displayed above the
interactive buttons.
•
When you hearoutside ringing (twolong
bursts) and observean orange
light,
1. For speakerphone , PRESS flashing line
button OR SELECT
toward telephone.
2. For privacy, LIFT handset.
Answer
) and any caller ID information that
L123
flashing
AND SPEAK
Wednesday 19 11:36am
Do Not Disturb Divert
Answer
L339
Voice Mail
3. SELECT
to answer the call at this time. (Selecting Do
Not Disturb stops your telephone from ringing
but continues to send a ringing tone to the
caller.) The associated BLF will continue to
flash until the caller disconnects.
•
When you hearoutside ringing (twolong bursts) and
observe a red
1. PRESS flashing line button OR SELECT
2. SPEAK toward telephone OR LIFT handset if privacy is
desired.
3. SELECT
at this time.
NOTE: For more information on setting
section titled Do Not Disturb Condition on page 69.
Large Screen Display Speakerphone Station User’s Guide 15
Do Not Disturb
flashing light,
Do Not Disturb
if you do not wish
Outside CallOn Line 123
Answer
if you do not wish to answer the call
Do Not Disturb
.
at your station, see
Answering Calls GCA70-349
•
After you haveanswered an outsidecall at yourstation,
your LCD willdisplay HOLD, TRANSFER, CONFERENCE,
GROUP LISTEN, andRECORD
1. SELECT
to place the call on hold at your
Hold
station, or
2. SELECT
Transfer
to initiate a transfer to
another station, then dial the station number,
announce the call or hang up to complete the
transfer, or
3. SELECT
Conference
to initiate a conference
call.
4. SELECT
Group Listen
to activate the speaker
while using the handset or headset, so a group
can listen to the conversation but not interact
with the calling party.
5. SELECT
Record
to record the call (if VMAIL
is installed).
Wednesday 19 11:36am
Hold
Transfer
Conference
J Doe Ext 1234
Group Listen
Record
Selecting Hold,Transfer,or
Conference
16 Large Screen Display Speakerphone Station User’s Guide
GCA70-349 Answering Calls
Answering Intercom Calls
An intercom call is one that is made from one system telephone to another. Your
station receives intercom calls in one of two ways depending upon system
programming. In a voice-first setting, a short tone is followed by the caller’s
voice heard on the speaker. With a tone-first setting, the telephone rings in a
distinctive pattern and the user of the receiving station must take action to
answer.
As with an outside call, your LCD screen displays the line number of the
incoming call (e.g.,
programmed to receive.
•
When you hearan intercom tonefollowed by acaller’s
voice,
1. SPEAK toward the telephone to answer, OR LIFT handset if
privacy is desired.
•
When you hearintercom ringing (two
short bursts),
1. PRESS INTERCOM OR SELECT
2. SPEAK toward telephone OR LIFT handset
if privacy is desired.
3. SELECT
to answer the call at this time.
) and any caller ID information that the ringing line is
L123
Wednesday 19 11:36am
Do Not Disturb
Answer
Messages
J Doe Calling
Do Not Disturb
Answer
if you do not wish
.
Divert
Voice Messaging
Intercom CallFrom J Doe
NOTE: For more information on setting
section titled Do Not Disturb Condition on page 69.
Large Screen Display Speakerphone Station User’s Guide 17
Do Not Disturb
at your station, see
Answering Calls GCA70-349
Night-Transferred Calls Line Access From Any Station
The system attendant can transfer incoming calls to a particular station or stations
for off-hour ringing.
•
If your telephonerings,
1. PRESS line button with flashing light.
2. LIFT handset to talk.
•
When you hearloud ringing anywherein the system,
1. LIFT handset.
2. PRESS INTERCOM.
3. CHOOSE ringing zone:
DIAL 65 through
•
DIAL 69 to answer for any zone.
•
68
to select ringing zone (1-4).
18 Large Screen Display Speakerphone Station User’s Guide
GCA70-349 Answering Calls
Holding Calls
You can place a call on hold and retrieve it later. With a regular hold, you can
pick up the held call at your telephone or another user can pick the call up at a
telephone sharing the held call line appearance.
•
To place acall on hold,
1. PRESS HOLD (station button) OR SELECT
(interactive button).
Hold
•
To retrieve aheld call,
1. PRESS line button of the held call (with
winking green light), OR INTERCOM for
intercom call held OR PRESS TAP.
2. SPEAK toward telephone OR LIFT handset
if privacy is desired.
NOTE: Unless you use your HOLD button to scroll through the calls on
hold, TAP always retrieves the last number placed on hold, regardless of
whether you have line appearance for the line on which the call is holding.
Wednesday 19 11:36am
Hold
Transfer
Conference
J Doe Ext 1234
Holding aCall
Group Listen
Record
With an exclusive hold condition, you must pick up the held call at your
telephone; no other telephone has access to the call.
•
To place acall on exclusivehold,
1. PRESS HOLD twice.
•
To retrieve exclusivehold,
1. PRESS line button of held call (with winking green light), OR
PRESS TAP.
2. SPEAK toward telephone OR LIFT handset if privacy is
desired.
After a call has been on hold for the period of time (set by the installer of your
system), the system causes four quick hold recall tone bursts to sound at your
telephone, the flash rate of the line button becomes faster and the light becomes
orange. If the call is on exclusive hold, it will revert to manual hold after the
hold recall period.
Large Screen Display Speakerphone Station User’s Guide 19
Answering Calls GCA70-349
•
If a heldline is recalling,choose one of
the following:
1. SELECT
your station and restart hold timer.
2. LIFT handset, PRESS line button (with
flashing orange light) OR SELECT
to retrieve the call.
The installer can add a directed station hold feature to your
telephone. With this feature, you can place a call on hold
at another station. You can also pick up the held call that
has been waiting the longest length of time at another
telephone.
•
To place acall on directedstation hold,
1. ANSWER call.
2. PRESS INTERCOM OR TRNS/CONF if intercom call.
to place the call on hold at
Hold
Answer
Wednesday 19 11:36am
Hold RCL J Doe
HOLD ANS
ARecalling Held Line
3. DIAL
4. DIAL extension number of station to receive held call.
5. HANG UP.
•
To retrieve aheld call atanother station,
1. PRESS INTERCOM.
2. DIAL
3. DIAL extension number of station where call is currently on
hold.
4. PRESS TA P to answer call.
*90.
#90.
20 Large Screen Display Speakerphone Station User’s Guide
GCA70-349 Answering Calls
Often, you will have more than one call on hold at your station. You know you
can retrieve the last call placed on hold simply by pressing TAP; however, if you
do not have line appearance for a line on which another
call is holding, the system provides a way for you to
access that call before servicing the last call you placed
on hold.
Wednesday 19 11:36am
•
To scan your held calls and retrieve a
specific one:
Calls on Hold
L339
1. REPEATEDLY PRESS HOLD to scan held
call list.
2. PRESS TAP to retrieve call.
Scan Calls onHold
Large Screen Display Speakerphone Station User’s Guide 21
Answering Calls GCA70-349
Call Pickup
The Impact system offers three distinct methods to answer incoming calls that are
ringing at other stations.
Group Call Pickup
The installer often arranges several telephones together in a user group. If your
telephone is so arranged, you can answer calls that are ringing at other stations
within your particular group.
•
To answer a call that is ringing within your group,
1. PRESS INTERCOM.
2. DIAL
3. SPEAK toward telephone, OR LIFT handset if privacy is
#4.
desired.
Directed Call Pickup
Also, you can answer a call that is ringing at any telephone in the system if you
know the ringing telephone’s extension number.
•
To answer a call that is ringing at any telephone in the
system,
1. PRESS INTERCOM.
2. DIAL
3. DIAL extension number of ringing telephone.
4. SPEAK toward telephone, OR LIFT handset if privacy is
desired.
*4.
22 Large Screen Display Speakerphone Station User’s Guide
Loading...