This user’s applies to the following system and telephone models:
System Models:
DXP systems with software 12A and later.
•
DXP Plus systems with software 12A and later.
•
FX Series with software 12A and later.
•
Telephone Models:
Impact 8024S-** Rev. A and later.
•
Impact 8012S-** Rev. A and later.
•
Impact SCS 8324S-** Rev. A and later.
•
Impact SCS 8312S-** Rev. A and later.
•
Impact SCS 8324F-** Rev. A and later.
•
If you need more information, consult GCA70–250, LCD
Speakerphone Reference Manual.
Contact your Comdial dealer for updates of this as well as other
Comdial publications.
CERTIFIED
ISO 9001
E
D
R
I
T
Accredited by the Dutch Council
for Accreditation for certification
and registration activities.
C
C
A
R
E
ANSI-RAB
C
N
E
R
O
I
T
T
I
A
I
C
F
G
E
D
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*Tri-level Compression is
A
R
I
T
S
a registered trademark of
ACS Wireless, Inc.
Comdial's Quality Management System Is
Certified To The ISO 9001 Standard.
Comdial strives to design the features in our communications systems to
be fully interactive with one another. However, this is not always possible,
as the combinations of accessories and features are too varied and extensive
to insure total feature compatibility. Accordingly, some features identified
in this publication will not operate if some other feature is activated.
Comdialdisclaims all liability relating to feature non-compatibility or
associated in any way with problems which may be encountered by
incompatible features. Notwithstanding anything contained in this
publication to the contrary, Comdial makes no representation herein as to
the compatibility of features.
2/12/97
GCA70–258Contents
Contents
1
Introducing The Telephone ........................... 1–1
Congratulations and thank you for using a Comdial telephone! This
manual serves as a helpful guide for using your new telephone’s many
functions. If you should need more information about a particular
function or on a function not listed in this guide, consult the LCD
Speakerphone Reference Manual, GCA70–250 (your system attendant
should have several copies).
1.1Understanding What The Lights Mean
The lights on your telephone indicate the status of lines, features, and
intercom.
Next to a Direct Station Select (DSS)/Busy Lamp Field (BLF)
–
button:
•
Steady red = station is in use.
•
Flashing red = station is receiving a call.
•
Winking red = message-waiting light set foryou by station
associated with that DSS button.
Next to a line button:
–
•
Steady green = line is in use at your station.
•
Steady red = line is in use at another station.
•
Flashing red = your line is ringing.
•
Flashing orange = your line is ringing and will be answered
when you lift the handset.
•
Winking green = line is on hold at your station.
•
Winking red = line is on hold at another station.
•
Fluttering orange= line has recalled from hold at your station.
•
Fluttering red= line has recalled from hold at another station.
LCD Speakerphone Station User's Guide 1 – 1
Introducing The TelephoneGCA70–258
Next to a fixed feature or programmable feature button:
–
•
Steady red = the feature is on.
•
Steady off = the feature is off.
Next to an INTERCOM button:
–
•
Steady green with a quick flash = you are using your intercom.
•
Winking red = an LCD message is set on your telephone for
others to receive when calling.
•
Flashing orange = another station is callingyou.
Above the HOLD button:
–
•
Fluttering red= message awaits pick up.
•
Winking green = a line is on hold at your station.
Above the SPEAKER button:
–
•
On steady (with telephone on hook and busy) = speakerphone
mode is active.
•
On steady (with telephone on hook and idle) = background
music is active.
•
Flashing = feature viewing and programming is in progress.
Above the MUTE button:
–
•
On steady = called party cannot hear your conversation.
Above the SHIFT button:
–
•
On steady = shift mode is activated to allow access to second
level speed dial numbers programmed at DSS button locations.
1 – 2 LCD Speakerphone Station User's Guide
GCA70–258Introducing The Telephone
1.2Using The LCD Abbreviations
The following chart identifies the abbreviations on your LCD screen and
provides a brief definition of each feature.
AbbreviationFeatureDefinition
ACCT
ALERT
ALL
ANS
APAGE*
ARECD*
ARING*
ARDL
BKSP
AccountStores a button that enables account
code entry.
Set ReminderSets two reminder alerts that will
sound at your station at specified
times.
All Calls
Forward
AnswerAnswers a call ringing at your station.
Auxiliary Pager Stores a button that selects auxiliary
Auxiliary
Recorder
Auxiliary
Ringer
Automatic
Redial
BackspaceWhile programming a speed dial
Routes all of your calls to a different
station location.
paging speaker operation through the
auxiliary jack.
Stores a button that selects auxiliary
recorder operation through the
auxiliary jack.
Stores a button that selects auxiliary
ringer operation through the auxiliary
jack.
Redials a busy call once a minute for
10 minutes.
number, backspace erases an incorrect
entry.
CALL
CFWD
CallCalls a station that turned on your
message waiting light.
Call ForwardForward all of your calls to a different
station location. When chosen as a
feature, stores a button that enables
the function.
LCD Speakerphone Station User's Guide 1 – 3
Introducing The TelephoneGCA70–258
AbbreviationFeatureDefinition
CAMP
CALLBK
CLEAR
CLR
CONF
DARK
DISP
DND
DSS
Camp OnHas system call you when busy
station becomes idle. When chosen
as a feature, stores a button that
enables the function.
IWillCall
Back
Respond to a SOHVA call with a
non-verbal message.
Clear FeaturesStores a button that clears a
currently active or engaged feature.
ClearCancels a call forward condition.
ConferenceEstablishes a conference.
Dark (contrast)Makes LCD screen darker.
DisplayAdjusts the contrast of your LCD
screen.
Do Not
Disturb
Makes your station appear busy to
other stations. When chosen as a
feature, stores a button that enables
the function.
Direct Station
Select
Store a personal intercom number
at a DSS station.
EXIT
Exit SelectionEnds a current programming
session.
FEAT
FeaturePresents several different features
you an store at programmable
buttons for later use.
GPLSN
Group ListenWhen chosen as a feature, stores a
button that enables loud speaker
broadcast of distant party’s voice.
HDSET
HeadsetWhen chosen as a feature, stores a
button that enables headset
operation.
1 – 4 LCD Speakerphone Station User's Guide
GCA70–258Introducing The Telephone
AbbreviationFeatureDefinition
HAVE HOLD
LIGHT
MSG
MUSIC
NEXT
NoANS
OPTIONS
OVER
Ask Caller To Hold Send a non-verbal response to a
SOHVA caller so he or she will
know to place the outside caller
on hold.
Light (contrast)Makes the LCD screen lighter.
MessageTurns on message-waiting light
at another station.
Background Music Turns on the background music
at your station. When chosen as
a feature, stores a button that
enables the function.
Next DisplayShows the next display.
No Answer /
Forward
Forwards calls that ring at your
station but receive no answer.
OptionsSelects interactive button
features.
OverrideOverrides either a
do-not-disturb condition or a
busy condition at a station you
have called.
PAGE
PARK
PCKUP
PERS
Paging ZoneWhen chosen as a feature,
stores a button that provides
one-button access to paging.
Park OrbitWhen chosen as a feature,
stores a button that one-button
parking of calls.
PickupWhen chosen as a feature,
stores a button that releases
privacy for a current call.
PersonalRoutes your personal intercom
calls to a different station
location.
LCD Speakerphone Station User's Guide 1 – 5
Introducing The TelephoneGCA70–258
AbbreviationFeatureDefinition
PRIV
QUERY
RECON
RING
SAVE
SDIAL
SEND
SET
SOHVA
PrivacyWhen chosen as a feature,
stores a button that releases
privacy for a current call.
Button QueryDisplays program status of
any button.
ReconnectReconnects you to a
transferred call.
Ring ToneSelect different ringing tones.
Save NumberPermanently saves last
number you dialed. When
chosen as a feature, stores a
button that provides the
function.
Speed DialPrograms a number for
one-button calling.
Send TransferRe-transfers a previously
transferred call that returned
to your station.
Set FeatureEnable call forwarding.
Subdued Off-Hook
Voice Announce
Sends a subdued off-hook
voice announcement to
another station.
SRC
Music SourceSelects which music source
will supply background
music.
TAKE MSG
Take A MessageSend a non-verbal response to
a SOHVA caller so her or she
will know to take a message
from an outside party.
*Available only on 8024S-**.
1 – 6 LCD Speakerphone Station User's Guide
GCA70–258Introducing The Telephone
1.3Using Your Speakerphone
When using your speakerphone, the microphone and loudspeaker are
farther away from you than when you use a handset. Both the signal from
the loudspeaker and the signal to the microphone must be strengthened.
When microphones and loudspeakers are close together (such as in a
speakerphone), additional amplification typically generates a ringing
sound (public address systems do this if the volume is too high or the
microphone is too close to a loudspeaker).
NOTE: The 8324F-** speakerphone can function in the full-duplex or
half-duplex mode. Both setsof guidelines (section 1.3.1 and
section 1.3.2) are applicable to the 8324F-**.
The 8012S-**, 8024S-**, 8324S-**, and 8312S-**
speakerphonesonly function in the half-duplex mode—only
section 1.3.2,Speakerphone User Guidelines, apply to these
telephones.
1.3.1Using A Full-Duplex Speakerphone
The Impact SCS 8324F-** speakerphone uses the latest full-duplex
speakerphone technology. (Full-duplex technology enables both parties
on a speakerphone call to speak simultaneously—half duplex
speakerphones allow only one person to speak at a time.) The 8324F-**
will operate in either full-duplex or half-duplex mode depending on the
current line conditions. For example, satellite calls or calls with a delay
involved may prevent the telephone from operating in full-duplex mode.
At the beginning of each call, the telephone must perform a “speech
training” test. To achieve optimum performance from the full-duplex
speakerphone, Comdial recommends that each user in turn speak about
10 consecutive words to allow the telephone to “train” itself. Note that
during the “speech training” test, the speakerphone is operating in
half-duplex mode.
Depending on the telephone line conditions and the type of speakerphone
at the other end, it may not be possible for the 8324F-** to operate in
full-duplex mode. If the speakerphone at the other end is a half-duplex
speakerphone and both parties are in speakerphone mode, the half-duplex
speakerphone is the controlling factor, preventing the 8324F-** from
operating in full-duplex mode.
NOTE: Pressing any button (mute, hold, etc.) on the speakerphone
while in full-duplex mode causesthe system to perform the
“speech training” test again. For example, if you press MUTE
while in full-duplex mode, when you release the call from
mute, the system will perform the entire “speech training” test
again.
LCD Speakerphone Station User's Guide 1 – 7
Introducing The TelephoneGCA70–258
1.3.2Speakerphone User Guidelines
NOTE: The speakerphone user guidelines in this section do not apply
to the Impact SCS 8324F-**when it is operating in full-duplex
mode. However, when the 8324F-** is in half-duplex mode or
in “speech training” mode, the following guideline are
applicable.
Both parties cannot talk at the same time. You must wait for silence
•
out of your loudspeaker before talking. You must stop talkingto hear
the other party.
Background noise may prevent the sound-activated switches from
•
operating properly. Avoid placing the speakerphone where it will
detect sounds from typewriters, keyboards, printers, paging systems,
and other equipment.
Speak slightly louder than normal and with a clear, authoritative
•
voice. For the microphone to best detect your voice, speak within
three feet of it and face the telephone.
Raising the volume of the loudspeaker makes it easier for the
•
sound-activated switches in your telephone to select the distant
party’s voice. Lowering the volume of the loudspeaker makes it
easier for the switches to select your voice.
Since the system takes several seconds to provide the best switching,
•
constant sound patterns—such as elongating your words and playing
externally-supplied music—may prevent the sound-activated
switches from operating properly.
Place the telephone on a hard surface and away from table edges. Do
•
not place the telephone in corners or enclosures. Do not let
obstructions come between you and the microphone. Rooms with
hard, flat surfaces that reflect sound may affect the sound-activated
switches.
If you are using a handset and the other party is using a
•
speakerphone, avoid breathing heavily into your microphone. Avoid
other sounds that may affect the distant telephone’s sound-activated
switches.
In some situations, such as when either you or the distant party are in
•
a noisy environment, you may have to lift your handset to ensure a
clear conversation.
When both you and the distant party use speakerphones, the
•
sound-activated switches can occasionally detect both voices
simultaneously, thus blocking out both voices.
1 – 8 LCD Speakerphone Station User's Guide
GCA70–258Introducing The Telephone
•
To manuallyplace a call using your speakerphone,
1. Press the INTERCOM or line button.
2. Dial the number.
3. When party answers, speak toward the telephone.
•
To automaticallydial a number using your speakerphone,
1. Press the preprogrammed speed dial or DSS button and speak
toward the telephone when your party answers.
•
To answera call with your speakerphone,
1. Press the INTERCOM or line button with flashing red or
orange light.
2. Speak toward the telephone to answer the call.
3. To end a call with your speakerphone, just press SPEAKER.
1.4AdjustingThe Telephone Pedestal
(Models 8312S, 8324S, and 8324F only)
Your telephone has an adjustable pedestal to allow you to select the most
comfortable viewing angle. When you receivethe telephone, the pedestal
is in its lowest position—flush against the pedestal.
•
To adjust the pedestal,
1. Grasp the rear of the pedestal base firmly with one hand while
lifting the rear portion of the telephone upward with your other
hand
2. While pivoting the telephone upward with one hand, pivot the
telephone supporting arms upward with your other hand while
feeling for the notches under the telephone. Notice there are
three sets of notches under the telephone corresponding to the
three positions available.
3. When the telephone is at the desired height, find the closest
pair of notches and place the supporting arms in the notches.
Press down slightly on the telephone until you feel the
supporting arms snap into place.
Telephone
First Notch
Second Notch
Supporting Arm
Pedestal Base
1 – 12 LCD Speakerphone Station User's Guide
Third Notch
(For Highest Position)
PED01
GCA70–258Answering Calls
Answering Calls
2
NOTE: Throughout this book,all references to fixed buttons are
printed in upper case bold type, for example “Press the
INTERCOM button.”
All references to interactive buttons are printed in upper case
bold italic type, for example “Press the OPTIONS button.”
2.1Answering Calls
• To answer a call ringing at your telephone,
1. If the light is flashing orange, lift handset,
—OR—
if the light is red, press the flashing line button and lift handset.
• To answer a call using the speakerphone,
1. Press flashing l ine or INTERCOM button.
• To answer a call that is ringing at any telephone,
1. Lift handset.
2. Press INTERCOM and dial ✳4 plus extension number of ringing
telephone.
• To answer a call that is ringing at a particular telephone in your
group,
1. Hear ringing.
2. Press INTERCOM and dial #4 (ringing station must be
programmed in your call pickup group).
3. Speak toward telephone to answer call. Lift handset if you desire
privacy.
LCD Speakerphone Station User's Guide 2 – 1
Answering CallsGCA70–258
• To answer a call that is ringing the loud ringer or night transfer
station,
1. Hear ringing.
2. Lift handset.
3. Press INTERCOM.
4. Dial 65 through 68 to select ringing zone (1–4) where the bell is
located, or dial 69 to answer any ringing zone.
NOTE: This feature is knownas Trunk Access From Any Station
(TAFAS).
2.2Answering A Subdued OffHook Voice Announcement (SOHVA)
The installer may arrange your telephone to receive a subdued off-hook
voice announcement (SOHVA). If so, an intercom caller may mix into
your outside call and deliver a message to your telephone receiver for
you to hear.
• To respond verbally,
1. Press and hold REPLY.
2. Speak into handset.
• To respond non-verbally,
1. Press MSG.
2. Press HAVE HOLD, TAKE MSG (Take Message), or CALL
BACK depending on which message you want to leave.
NOTE: Announcing station must have LCD speakerphone.
• To block a SOHVA,
1. Press BLOCK when calling party initiates SOHVA.
2 – 2 LCD Speakerphone Station User's Guide
GCA70–258Answering Calls
2.3Forwarding Calls
• To forward calls made to your station,
1. Press OPTIONS.
2. Press NEXT until the CFWD option appears.
3. Press CFWD.
4. Press SET.
5. Press PERS to forward prime line and intercom calls,
—OR—
press ALL to forward all calls,
—OR—
press NO ANS to forward calls that ring at your station but receive
no answer after a preprogrammed number of rings (then press
PERS to forward your prime line and intercom calls or press ALL
to forward all calls that ring with no answer at your telephone).
• To forward calls that ring at your station but receive no answer,
1. Press OPTIONS.
2. Press NEXT until the CFWD option appears.
3. Press CFWD.
4. Press SET.
5. Press NO ANS.
6. Press PERS to forward your prime line and intercom calls or pressALL to forward all calls that ring with no answer at your telephone
(your system installer has already programmed how many times
your telephone will ring before calls are forwarded).
7. Press SPEAKER to end.
LCD Speakerphone Station User's Guide 2 – 3
Answering CallsGCA70–258
• To cancel call forwarding,
1. Press OPTIONS.
2. Press NEXT until the CFWD option appears.
3. Press CFWD.
4. Press CLR to disable call forwarding.
5. Press SPEAKER to end.
2 – 4 LCD Speakerphone Station User's Guide
GCA70–258Making Calls
Making Calls
3
3.1Making A Call
• To make a call,
1. Lift handset or press SPEAKER, select line (unless your
telephone selects it for you) or select INTERCOM, and listen for
dial tone.
2. Either dial number, use speed dial feature, use redial feature, or
press Direct Station Select (DSS) if making an intercom call.
3.2Accessing Lines
NOTE: The dial codes shown in this manual are the default dialing
codes. Your installer may havereprogrammed thecodes to
better suit your application.
• To access outside lines using the line group feature,
1. Press INTERCOM, then dial line group access code:
9 =group1,
80–89 = groups 2 through 11,
60–64 = groups 12 through 16.
2. Listen for outside dial tone.
3. Dial number.
4. When called party answers, lift handset.
LCD Speakerphone Station User's Guide 3 – 1
Making CallsGCA70–258
• To queue for a line group if all lines are busy,
1. Press INTERCOM and dial line group access code (9, 80–89,or
60–64).
2. Hear busy tone and dial ✳6.
3. Hang up and wait for queuing ring-back.
• To answer queuing ring-back,
1. Lift handset and hear dial tone for line.
• To cancel queuing before it rings back at your telephone,
1. Lift handset.
2. Press INTERCOM and dial #6.
3. Hang up handset.
•If you must enter an account code when making outside calls,
1. Select line.
2. Press INTERCOM and dial ✳04 (this places the call on hold),
—OR—
press preprogrammed ACCOUNT CODE button (this does not
interrupt the call in progress).
3. Dial your account number, hear outside dial tone, and dial outside
number.
4. When called party answers, lift handset.
3 – 2 LCD Speakerphone Station User's Guide
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