Vertical Communications DXP Plus, FX User Manual

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R

DXP, DXP Plus, and FX Series

Digital Communications System

Proprietary Single Line Telephone (SLPS)

Station User’s Guide

R

1

ABC 2

DEF 3

GHI 4

JKL 5

MNO 6

PRS 7

TUV 8

WXY 9

*0 #

INTERCOM

 

 

 

MESSAGE

 

 

 

TAP

1 QZ

2 ABC

3 DEF

TRNS/CONF

4 GHI

5 JKL

6 MNO

 

MUTE

 

 

 

 

7 PRS

8 TUV

9 WXY

HOLD

 

 

 

 

 

0OPER

#

 

TRNS/CNF

 

TAP

 

HOLD

 

INTERCOM

This user’s applies to the following system and telephone models:

System Models:

DXP systems with software 12A and later.

DXP Plus systems with software 12A and later.

FX Series with software 12A and later. Telephone Models:

Impact 8101N-** Rev. A and later.

Impact SCS 8201N-** Rev. A and later.

Contact your Comdial dealer for updates of this as well as other Comdial publications.

*Tri-Level Compression is a registered trademark of ACS Wireless, Inc.

Comdial® strives to design the features in our communications systems to be fully interactive with one another. However, this is not always possible, as the combinations of accessories and features are too varied and extensive to insure total feature compatibility. Accordingly, some features identified in this publication will not operate if some other feature is activated.

Comdial® disclaims all liability relating to feature non-compatibility or associated in any way with problems which may be encountered by incompatible features. Notwithstanding anything contained in this publication to the contrary, Comdial® makes no representation herein as to the compatibility of features.

2/12/97

GCA70–251 Contents

Contents

1 Introducing The Single Line Telephone . . . . . . . . . . . . . . . . .

1–1

 

1.1

Understanding What The Lights Mean. . . . . . . . . . . . . . .

1–2

 

1.2

Adjusting The Telephone Pedestal . . . . . . . . . . . . . . . . . .

1–4

2

Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2–1

 

2.1

Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2–1

 

2.2

Answering Subdued Off-Hook

 

 

 

Voice Announcement (SOHVA) Calls . . . . . . . . . . . . . . .

2–2

3

Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3–1

 

3.1

Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3–1

 

3.2

Camping On At A Busy Station

 

 

 

And Waiting For An Automatic Callback . . . . . . . . . . . . .

3–4

 

3.3

Camping On At An Idle Station

 

 

 

And Waiting For An Automatic Callback . . . . . . . . . . . . .

3–5

 

3.4

Camping On At A Busy Station

 

 

 

And Waiting For An Answer (Call Waiting) . . . . . . . . . . .

3–6

 

3.5

Overriding A Call Or A Do Not Disturb

 

 

 

Condition At Another Telephone (Executive Override) . . 3–7

4

5

6

Placing Calls On Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.1 Holding Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Transferring Outside Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

5.1 Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

Conferencing Stations Together . . . . . . . . . . . . . . . . . . . . . . . 6–1

6.1 Conferencing Telephones Together. . . . . . . . . . . . . . . . . . 6–1

Contents – 1

Contents

GCA70–251

7 Using The Other Telephone Features . . . . . . . . . . . .

. . . . . . . 7–1

7.1 Using The Recall/Flash Feature . . . . . . . . . . . . . . . . . . . . 7–1 7.2 Making A Paging Announcement . . . . . . . . . . . . . . . . . . . 7–1 7.3 Switching Between Pulse And Tone . . . . . . . . . . . . . . . . . 7–2 7.4 Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–2 7.5 Using The Tracker Paging System . . . . . . . . . . . . . . . . . . 7–3 7.6 Setting Your Personal Ringing Tones . . . . . . . . . . . . . . . . 7–5 7.7 Setting Your Ring Volume . . . . . . . . . . . . . . . . . . . . . . . . . 7–5 7.8 Using The IMIST Module. . . . . . . . . . . . . . . . . . . . . . . . . 7–6

8 Sending And Receiving Non-Verbal Messages . . . . . . . . . . .

8–1

8.1

Lighting The Message-Waiting Light . . . . . . . . . . . . . . . .

8–1

8.2

Sending A System-Supplied LCD

 

 

Message To A Calling LCD Speakerphone . . . . . . . . . . .

8–2

9

Programming Your Telephone . . . . . . . . . . . . . . . . . . . . .

. . . 9–1

 

9.1 Storing Speed Dial Numbers . . . . . . . . . . . . . . . . . . .

. . . 9–1

10

Troubleshooting Your Telephone . . . . . . . . . . . . . . . . . . .

. . 10–1

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Index–1

Quick Reference Guide . . . . . . . . . . . . . . . . . . . . . Quick Reference–1

2 – Contents

GCA70–251 Introducing The Single Line Telephone

 

1

 

Introducing The

 

 

 

 

 

Single Line Telephone

 

 

 

 

Congratulations and thank you for using a Comdial telephone! This manual serves as a helpful guide for using your new telephone’s various functions.

Your proprietary telephone will provide you with single line operation without the added complexity of monitor or speakerphone requirements. It will give you access to the many useful features provided by your digital communications system.

NOTE: Throughout this book, all references to fixed buttons are printed in upper case bold type, for example “Press the

INTERCOM button.”

Single Line Telephone User's Guide 1 – 1

Introducing The Single Line Telephone

GCA70–251

1.1 Understanding What The Lights Mean

The lights on your telephone indicate the status of lines, features, and intercom.

Next to a fixed feature or programmable feature button:

Steady red = feature on.

Steady off = feature off.

Next to the INTERCOM button:

Steady green with a quick flash = you are using your intercom.

Winking red = a message is set on your telephone for others to receive when calling.

Flashing orange = another station is calling you.

Above the keypad (8101N only):

Different activities are indicated by different flash rates for this light. These flash rates are described below:

Indication

Activity

 

 

Fluttering red

Message awaits pickup

 

 

Winking green

Hold or park function active

(3 blinks with pause)

 

 

 

1 – 2 Single Line Telephone User's Guide

GCA70–251

 

 

 

 

Introducing The Single Line Telephone

 

 

 

 

 

 

slips01

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Volume Control

(for ringer volume only)

1

ABC 2

DEF 3

GHI 4

JKL 5

MNO 6

PRS 7

TUV 8

WXY 9

*

0

#

 

INTERCOM

 

 

MESSAGE

 

 

TAP

 

 

TRNS/CONF

 

 

MUTE

 

 

HOLD

 

Dialpad

Intercom Button

Message Button

TAP Button

Transfer/Conference Button

Mute Button

Hold Button

Connectors On Bottom Of Telephone

!

Optional IMIST Module

Line Cord

Handset

Impact SCS 8201N Single Line Telephone

slips02

 

 

Ringer Volume Switch

 

 

(bottom of telephone)

 

 

Message Waiting Light

1 QZ

2 ABC

3 DEF

4 GHI

5 JKL

6 MNO

 

8 TUV

Dialpad

7 PRS

9 WXY

 

0OPER

#

 

 

Transfer/Conference Button

TRNS/CNF

TAP

TAP Button

HOLD

INTERCOM

 

Intercom Button

Connectors On Bottom Of Telephone

Hold Button

Off

Handset

Line Cord

 

!

Loud

 

 

Ringer Volume

Impact 8101N Single Line Telephone

Single Line Telephone User's Guide 1 – 3

Introducing The Single Line Telephone

GCA70–251

1.2Adjusting The Telephone Pedestal (Model 8201N only)

Your telephone has an adjustable pedestal to allow you to select the most comfortable viewing angle. When you receive the telephone, the pedestal is in its lowest position—flush against the pedestal.

To adjust the pedestal,

1.Grasp the rear of the pedestal base firmly with one hand while lifting the rear portion of the telephone upward with your other hand.

2.While pivoting the telephone upward with one hand, pivot the telephone supporting arms upward with your other hand while feeling for the notches under the telephone. Notice there are three sets of notches under the telephone corresponding to the three positions available.

3.When the telephone is at the desired height, find the closest pair of notches and place the supporting arms in the notches. Press down slightly on the telephone until you feel the supporting arms snap into place.

Telephone

 

 

First Notch

 

Second Notch

Supporting Arm

Third Notch

(For Highest Position)

 

PED01

Pedestal Base

1 – 4 Single Line Telephone User's Guide

GCA70–251 Answering Calls

2

Answering Calls

 

2.1 Answering Calls

To answer a call that is ringing at your telephone,

1.Hear your telephone ringing and lift handset.

To answer a call that is ringing at any telephone,

1.Hear ringing at other telephone.

2.Lift handset at your station and listen for intercom dial tone.

3.Dial 4 plus extension number of ringing telephone.

To answer a call that is ringing at a particular telephone in your call group,

1.Hear ringing at other telephone.

2.Lift handset at your station and listen for intercom dial tone.

3.Dial # 4 (ringing station must be programmed in your call pickup group),

4.Lift handset to talk.

To answer a call that is ringing the loud ringer or night transfer station,

1.Hear ringing.

2.Lift handset and listen for intercom dial tone.

3.Dial 65 through 68 to select ringing zone (1–4) where the bell is located, or dial 69 to answer any ringing zone.

NOTE: This feature is known as Trunk Access From Any Station (TAFAS).

Single Line Telephone Station User's Guide 2 – 1

Answering Calls

GCA70–251

2.2Answering Subdued Off-Hook Voice Announcement (SOHVA) Calls

NOTE: Your telephone may be arranged to receive a subdued off-hook voice announcement (SOHVA). If it is, an intercom caller may break into your outside call and deliver a message to your telephone receiver for you to hear.

To Answer a SOHVA,

1.While off-hook on an outside call, hear several quick tone bursts followed by an announcement delivered to your ear through the handset.

To Reply to a SOHVA (8201N only),

1.Press and hold the MUTE button.

As long as you hold the MUTE key, you are on line with the SOHVA caller.

2.Release the MUTE key when you are finished with your reply. You are now on line with your original call.

To Block SOHVA,

1.Lift handset and listen for intercom dial tone.

2.Dial 2.

To Remove Block,

1.Lift handset and listen for intercom dial tone.

2.Dial # 2.

2 – 2 Single Line Telephone Station User's Guide

GCA70–251 Making Calls

3

Making Calls

 

3.1 Making Calls

NOTE: The following procedures assume your telephone is programmed for prime intercom (intercom dial tone when you pick up the handset). If your telephone is programmed for prime line (outside line dial tone when you pick up the handset), press INTERCOM to select an intercom path.

To make a call,

1.Lift handset and listen for intercom dial tone.

2.Select line by dialing line group access code:

9 = group 1,

80 through 89 = groups 2 through 11,

60 through 64 = groups 12 through 16.

3. Listen for outside dial tone.

3.Dial number.

To dial a personal or system speed dial number,

1.Lift handset and listen for intercom dial tone.

2.Press TAP.

3.Dial desired code:

1–0 = personal speed dial number.

000– 999 = system speed dial number.

NOTE: Earlier systems are limited to speed dial codes 100– 599.

To redial the last number you dialed at your telephone,

1.Lift handset and listen for intercom dial tone.

2.Press TAP and dial #.

Single Line Telephone Station User's Guide 3 – 1

Making Calls

GCA70–251

To queue for a line group if all lines are busy,

1.Lift handset and listen for intercom dial tone.

2.Dial line group access code:

9 = group 1,

80 through 89 = groups 2 through 11,

60 through 64 = groups 12 through 16.

3.Hear busy tone and dial 6.

4.Hang up handset and wait for queuing ring-back.

To answer queuing ring-back,

1.Lift handset and hear dial tone for line.

To cancel queuing before it rings back at your telephone,

1.Lift handset and listen for intercom dial tone.

2.Dial # 6.

3.Hang up handset.

If you are required to enter an account code when making outside calls,

1.Lift handset and select line:

9 = group 1,

80 through 89 = groups 2 through 11,

60 through 64 = groups 12 through 16.

2.Press INTERCOM and dial 04 (call is placed on HOLD).

3.Dial your account number, hear outside dial tone, and dial outside number.

3 – 2 Single Line Telephone Station User's Guide

GCA70–251

Making Calls

3.2Camping On At A Busy Station

And Waiting For An Automatic Callback

If you call another station and receive a busy signal or a Do Not Disturb tone, you can press a button that will cause the system to ring your telephone when the station is available. This is called “camping on at a station.” Please note that you can camp on to only one station at a time.

To arrange for the system to call back when a busy station becomes idle or rings with no answer,

1.Make intercom call and hear busy signal or ring-back tone.

2.Dial 6.

3.Hang up. (When called station becomes idle or is operated by its user, your station will ring with five short tone bursts. Call back is canceled if you do not lift your handset when you hear this ringing).

To answer call-back ring,

1.Lift handset. (Called station will ring. Call-back is canceled if you do not lift your handset.)

To cancel automatic call back before your telephone sounds the tone bursts,

1.Lift handset and listen for intercom dial tone.

2.Dial # 6.

3.Hang up handset.

To camp on at a station with a Do Not Disturb condition set,

1.Dial 6 when you hear the DND tone. A call back will occur when called station is no longer set in the Do Not Disturb mode.

Single Line Telephone Station User's Guide 3 – 3

Making Calls

GCA70–251

3.3Camping On At An Idle Station

And Waiting For An Automatic Callback

If you call another station and hear ringing bur receive no answer, you can press a button that will cause the system to ring your telephone when an activity is initiated at that station.

To camp on at a station for which you hear ringing but receive no answer,

1.Dial 6.

2.Call back will occur after any activity is initiated at dialed station.

To cancel the camp-on condition at any time,

1.Lift handset and listen for intercom dial tone.

2.Dial # 6.

3.Hang up.

3 – 4 Single Line Telephone Station User's Guide

GCA70–251

Making Calls

3.4Camping On At A Busy Station

And Waiting For An Answer (Call Waiting)

If the telephone you have called is busy, you can send a call-waiting tone to the telephone and wait on the line for an answer.

To activate call waiting,

1.Make INTERCOM call and receive busy tone.

2.Dial 6 (called party hears tone).

3.Wait on line for reply.

Called party can place the current call on hold or disconnect from the call to answer your call-waiting tone, or choose to ignore your call-waiting tone and continue current conversation.

To cancel call waiting,

1.Hang up handset.

To answer a call waiting tone if you receive one while on a call,

1.Hear short tone burst in receiver.

2.Either place current call on hold or complete call and hang up (waiting call will ring at your telephone).

3.Lift handset to answer call.

You may, of course, choose to ignore the call-waiting tone and remain on the line with the original caller.

Single Line Telephone Station User's Guide 3 – 5

+ 33 hidden pages