Vertical Communications FX, DXP Plus, DXP User Manual

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DXP, DXP Plus, and FX Series

Digital Communications System

Non-LCD Multi-line Telephone

Station User’s Guide

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AW400p

 

COMDIAL

DIGITECH

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This user guide is applicable to the DigiTech models 7714S-** and 7714X as well as the Impression models 2122S-** and 2122X-** non-LCD telephones when used with the following digital communications systems:

DXP with Software Revision 9C

DXP or DXP Plus with Software Revision 11A and later

FX Series with Software Revision 12A and later

NOTE: “S” in the model number means Speakerphone and “X” means Monitor Telephone.

C E R T I F I E D

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Accredited by the Dutch Council for Accreditation for certification and registration activities.

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Comdial's Quality Management System Is

Certified To The ISO 9001 Standard.

Comdial® strives to design the features in our communications systems to be fully interactive with one another. However, this is not always possible, as the combinations of accessories and features are too varied and extensive to insure total feature compatibility. Accordingly, some features identified in this publication will not operate if some other feature is activated.

Comdial® disclaims all liability relating to feature non-compatibility or associated in any way with problems which may be encountered by incompatible features. Notwithstanding anything contained in this publication to the contrary, Comdial makes no representation herein as to the compatibility of features.

2/12/97

GCA70-314 Contents

Contents

1 Introducing the Telephone . . . . . . . . . . . . . . . .

1-1

1.1

Introducing this Guide ........................................

1-1

1.2

Introducing The Impression Model 2122S.........

1-1

1.3

Introducing The Impression Model 2122X .......

1-2

1.4

Introducing The DigiTech Model 7714S............

1-2

1.5

Introducing The DigiTech Model 7714X ...........

1-3

1.6

Using The Speakerphone ....................................

1-3

1.7

Understanding What The Lights Mean ..............

1-6

2 Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . .

2-1

2.1

Answering Calls..................................................

2-1

2.2

Answering A Subdued-Off Hook Voice

 

 

Announcement (SOHVA) ...................................

2-1

3 Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . .

3-1

3.1

Making Calls .......................................................

3-1

3.2

Using Speed Dial ...............................................

3-3

3.3

Using Last Number Redial .................................

3-3

3.4

Making A Subdued Off-Hook Voice

 

 

Announcement (SOHVA) ...................................

3-4

3.5

Camping On At A Station ...................................

3-5

4

Holding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . .

4–1

 

4.1

Holding Calls .....................................................

4-1

5

Transferring Outside Calls. . . . . . . . . . . . . . . .

5-1

 

5.1

Transferring Outside Screened Calls..................

5-1

 

5.2

Transferring Outside Unscreened Calls..............

5-1

 

5.3

Making A Hot Transfer ......................................

5-2

 

5.4

Transferring Calls To Intercom Or Tie Line.......

5-2

6

Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . .

6-1

 

6.1

Conferencing Stations Together .........................

6-1

Non-LCD Station User's Guide – iii

Contents

GCA70-314

7 Using the Other Features . . . . . . . . . . . . . . . . .

7-1

7.1

Blocking Voice-Announce Calls.........................

7-2

7.2

Diverting Incoming Calls To Another Station ...

7-1

7.3

Forwarding Calls.................................................

7-4

7.4

Making A Paging Announcement.......................

7-3

7.5

Listening To a Call Over The Telephone’s

 

 

Speaker (Group Listening) .................................

7-4

7.6

Muting Your Telephone.......................................

7-4

7.7

Setting A Do Not Disturb Condition At Your

 

 

Station ................................................................

7-5

7.8Overriding A Call Or A Do Not Disturb Condition

 

At Another Telephone (Executive Override) ......

7-5

7.9

Setting Your Personal Ringing Tones ................

7-6

7.10

Using Background Music ...................................

7-6

7.11

Setting The Volume Control ..............................

7-7

8 Using The Messaging Feature . . . . . . . . . . . . . 8-1

8.1

Using The Message Waiting Light .....................

8-1

8.2

Using LCD Messaging ......................................

8-2

9 Programming Your Telephone . . . . . . . . . . . . . 9-1

9.1Storing Extension Numbers And

Feature Codes.....................................................

9-1

9.2 Storing Speed Dial Numbers ..............................

9-3

10 Operating Your Telephone With A DSS/BLF

Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–1

Publication Index . . . . . . . . . . . . . . . . . . . . . . . . . . I–1

Appendix A (Quick Reference Guide) . . . . . . . . . A-1

iv – Non-LCD Station User's Guide

GCA70-314 Introducing the Telephone

1

Introducing the Telephone

 

1.1 Introducing This Guide

Congratulations and thank you for using an Impression or DigiTech telephone! Once you have seen all of the options and benefits that your new telephone offers, you will wonder how you ever did your job without it. This guide offers helpful information for using all of the functions of your new telephone and serves as a quick reference guide as well. If you should need more information about a particular function or a function that is not listed in this guide, consult the Reference Manual, GCA 70-224 (your system attendant or telephone system administrator should have several copies).

1.2Introducing The Impression Model 2122S Speakerphone

The Impression 2122S Speakerphone features a microphone that allows you to have telephone conversations without lifting the handset.

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Speaker

Mute Button

Transfer or Conference Button

Speaker Button

Message

Waiting Light

Hold Button

TAP Button

Intercom Button

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MUTE

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TAP

ITCM

Programmable

Buttons

Volume Control

Microphone Opening

Impression Model 2122S Speakerphone

Non-LCD Station User's Guide 1–1

Introducing the Telephone

GCA70-314

1.3Introducing The Impression Model 2122X Monitor Telephone

The Impression Monitor Telephone has the same physical appearance as the Impression Speakerphone. Although they look alike, there is one functional difference in the way the telephones operate. The Monitor Telephone includes a speaker that allows you to listen to incoming calls. Although this model also features a microphone, you can only use it to answer a call announce.

1.4Introducing The DigiTech Model 7714S Speakerphone

The DigiTech 7714S Speakerphone features a microphone that allows you to have telephone conversations without lifting the handset.

Auxiliary

 

 

 

 

Jack

 

 

 

 

TAP

 

 

 

 

Button

 

 

 

 

Transfer/

COMDIAL

 

 

Conference

DIGITECH

 

 

 

 

 

Button

 

 

 

 

Speaker

 

 

 

Programmable

 

 

 

 

Mute

 

 

 

Buttons

 

 

 

 

Button

 

 

 

 

 

TRANS

TAP

 

 

 

CONF

 

 

 

 

 

 

Speaker

 

 

 

 

Button

 

 

 

 

 

SPKR

MUTE

 

 

Volume

 

 

 

 

Control

 

 

 

 

Message

 

 

 

 

Waiting

 

 

 

Intercom

Light

 

 

 

HOLD

 

ITCM

Button

 

 

 

 

 

 

 

 

AW400n

 

Hold Button

Microphone Opening

 

DigiTech Model 7714S Speakerphone

1–2 Non-LCD Station User's Guide

GCA70-314

Introducing the Telephone

1.5Introducing The DigiTech Model 7714X Monitor Telephone

The DigiTech Monitor Telephone has the same physical appearance as the DigiTech Speakerphone. Although they look alike, there is one functional difference in the way the telephones operate. The Monitor Telephone includes a speaker that allows you to listen to incoming calls. Although this model also features a microphone, you can only use it to answer a call announce.

1.6 Using the Speakerphone

NOTE: The instructions in this section apply to the monitor telephone only in call announce, hands-free answer back operation.

When using your speakerphone, the microphone and loudspeaker are farther away from you than when you use your handset. Both the signal from the loudspeaker and the signal to the microphone must be strengthened. When microphones and loudspeakers are close together (such as in a speakerphone), additional amplification typically generates a ringing sound (public address systems do this if the volume is too high or the microphone is too close to a loudspeaker).

Your speakerphone’s sound-activated switches allow either the microphone or the loudspeaker to be on at a given time. This means that voice sounds travel in only one direction at a particular moment.

Non-LCD Station User's Guide 1–3

Introducing the Telephone

GCA70-314

1.6.1 Speakerphone User Guidelines

Both parties cannot talk at the same time. You must wait for silence out of your loudspeaker before talking. You must stop talking to hear the other party.

Background noise may prevent the sound-activated switches from operating properly. Avoid placing the speakerphone where it will detect sounds from typewriters, keyboards, printers, paging systems, and other equipment.

Speak slightly louder than normal and with a clear, authoritative voice. For the microphone to best detect your voice, speak within three feet of it and face the telephone.

Raising the volume of the loudspeaker makes it easier for the sound-activated switches in your telephone to select the distant party’s voice. Lowering the volume of the loudspeaker makes it easier for the switches to select your voice.

Since the system takes several seconds to provide the best switching, constant sound patterns—such as elongating your words and playing externally-supplied music—may prevent the sound-activated switches from operating properly.

1–4 Non-LCD Station User's Guide

GCA70-314

Introducing the Telephone

Place the telephone on a hard surface and away from table edges. Do not place the telephone in corners or enclosures. Do not let obstructions come between you and the microphone. Rooms with hard, flat surfaces that reflect sound may affect the sound-activated switches.

If you are using a handset and the other party is using a speakerphone, avoid breathing heavily into your microphone. Avoid other sounds that may affect the distant telephone’s sound-activated switches.

In some situations, such as when you or the distant party are in a noisy environment, you may have to lift your handset to ensure a clear conversation.

When both you and the distant party use speakerphones, the sound-activated switches can occasionally detect both voices simultaneously, thus blocking out both voices.

Non-LCD Station User's Guide 1–5

Introducing the Telephone

GCA70-314

1.7 Understanding What the Lights Mean

The lights on your telephone indicate the status of lines, features, and intercom.

Next to a Direct Station Select (DSS)/ Busy Lamp Field (BLF) button:

Steady red = station is in use.

Flashing red = station is receiving a call.

Winking red = message-waiting light set for you by station associated with that DSS button.

Next to a line button:

Steady green = line is in use at your station. Steady red = line is in use at another station. Flashing red = your line is ringing.

Flashing orange = your line is ringing and will be answered when you lift the handset.

Winking green = line is on hold at your station. Winking red = line is on hold at another station.

Fluttering orange = line has recalled from hold at your station. Fluttering green = a second line has recalled from hold at your station before you have answered the first recalling line

(fluttering orange).

Fluttering red = line has recalled from hold at another station.

Next to a fixed feature or programmable feature button:

Steady red = the feature is on. Steady off = the feature is off.

Next to an INTERCOM button:

Steady green with a quick flash = you are using your intercom.

Winking red = a message is set on your telephone for others to receive when calling.

Flashing orange = another station is calling you.

Next to the HOLD button:

Fluttering red = message awaits pick up. Winking green = a line is on hold at your station.

Next to the SPEAKER button:

On steady (with telephone on hook and busy) = speakerphone mode is active.

On steady (with telephone on hook and idle) = background music is turned on.

Flashing = feature viewing and programming is in progress.

Next to the MUTE button:

On steady = called party cannot hear your conversation.

1–6 Non-LCD Station User's Guide

GCA70-314

Introducing the Telephone

1.7.1 Explanation Of Light Patterns

The lights on your telephone alert you to different conditions by turning on and off in a certain pattern. You will observe the following light patterns on your speakerphone or monitor telephone:

Flashing. The light flashes on and off at equal times (about 1/2 second on and 1/2 second off).

Winking. In contrast to flashing, the light goes off for a very short time compared to the time it is on.

Fluttering. Afluttering light is about eight times faster than a flashing light.

Mute Light

Speaker Light

Message

Waiting Light

Hold Light

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Line Lights

 

 

 

(one for each button)

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DSS/BLF Lights

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(one for each button)

 

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MUTE

 

HOLD

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Intercom Light

Lights On The Impression Models

 

AW400m

 

 

 

COMDIAL

DIGITECH

 

 

 

 

DSS/BLF Lights

Mute

 

 

 

Light

 

 

 

 

TRANS

TAP

 

Speaker

CONF

 

 

 

 

Light

 

 

 

 

SPKR

MUTE

Line Lights

 

 

 

Message

 

 

Intercom

Waiting/

 

 

Hold Light

HOLD

ITCM

Light

Lights On The DigiTech Models

Non-LCD Station User's Guide 1–7

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GCA70-314 Answering Calls

 

 

 

 

 

2

 

Answering Calls

 

 

 

 

2.1 Answering Calls

To answer a call that is ringing at your telephone,

1.If the light is flashing orange, lift handset, —OR—

if the light is flashing red, press the line button next to it and lift handset.

To answer a call using the speakerphone,

1.Press flashing line or INTERCOM button.

To answer a call that is ringing at any telephone,

1.Lift handset.

2.Press INTERCOM and dial 4 plus extension number of ringing telephone.

To answer a call that is ringing at a particular telephone in your group,

1.Hear ringing.

2.Press INTERCOM and dial # 4 (you must have the ringing station programmed in your call pickup group).

3.Speak toward telephone to answer call. Lift handset if you desire privacy or if you are using a monitor telephone.

Non-LCD Station User's Guide 2–1

Answering Calls

GCA70-314

To answer a call that is ringing the loud ringer or night transfer station,

1.Hear ringing.

2.Lift handset.

3.Press INTERCOM.

4.Dial 65 through 68 to select ringing zone (1–4 ) at the location of the bell, or dial 69 to answer any ringing zone.

NOTE: This feature is known as Trunk Access From Any Station (TAFAS).

2.2Answering A Subdued-Off Hook Voice Announcement (SOHVA)

The installer may arrange your telephone to receive a subdued off-hook voice announcement (SOHVA). If so, an intercom caller may break into your outside call and deliver a message to your telephone receiver for you to hear.

NOTE: While off-hook on an outside call, you will hear several quick tone bursts followed by an announcement delivered to your ear through the handset.

To block a SOHVA,

1.Press INTERCOM.

2.Dial 2.

To remove block,

1.Press INTERCOM.

2.Dial # 2.

To respond verbally,

1.Press and hold MUTE.

2.Speak into handset.

3.Release MUTE to return to distant party.

2–2 Non-LCD Station User's Guide

GCA70-314

Answering Calls

∙ To respond non-verbally,

1.If announcing station has an LCD speakerphone, press a preprogrammed RESPONSE MESSAGE button to send message to calling telephone.

The message you sent will appear on the LCD of the announcing telephone and will disconnect the call.

NOTE: Announcing station must have LCD speakerphone. If announcing telephone is not an LCD speakerphone, the call will immediately disconnect.

Non-LCD Station User's Guide 2–3

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GCA70-314 Making Calls

3

Making Calls

 

3.1 Making Calls

To make a call,

1.Lift handset and select line (unless your telephone selects it for you), or select intercom and listen for dial tone.

2.Either dial number, use speed dial feature, use redial feature, or press Direct Station Select (DSS) if making an intercom call.

To access outside line using the line group feature,

1.Press INTERCOM, then dial line group access code: 9 = line group 1,

80–89 = line groups 2 through 11, 60–64 = line groups 12 through 16.

2.Listen for outside dial tone.

3.Dial number.

4.When called party answers, lift handset.

To queue for a line group if all lines are busy,

1.Press INTERCOM and dial line group access code

(9, 80–89 , or 60–64 ).

2.Hear busy tone.

3.Dial 6.

4.Press SPEAKER.

Non-LCD Station User's Guide 3–1

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