Vertical Communications DSU, DSU II User Manual
DSU and DSU II Series
Digital Telephone Systems
●
LCD Speakerphone
System Reference Manual
R
COMDIAL
87 9
0
TRNS/CNF
HOLD
TUVPRS WXY
OPER
TAP
DEFABCQZ
321
MNOJKLGHI
654
#
INTERCOM
MUTESHIFT
SPEAKER
MESSAGE
ABC
DEF
2
1 3
PRS8TUV9WXY
7
SHIFT
MNO5JKL4GHI
6
TAP
TRNS/CONF
SPEAKER
#0*
MUTE
R
HOLD
This reference manual applies to the following system and
telephone models:
System Models:
DSU systems with software 20A and later.
•
DSU II systems with software 4A and later.
•
Telephone Models:
Impact 8012S-** Rev. A and later.
•
Impact 8024S-** Rev. A and later.
•
Impact SCS 8324S-** Rev. A and later.
•
Impact SCS 8312S-** Rev. A and later.
•
Impact SCS 8324F-** Rev. A and later.
•
Contact your Comdial dealer for updates of this as well as
other Comdial publications.
* Tri-Level Compression
is a registered trademark
of ACS Wireless, Inc.
Comdial strives to design the features in our communications systems to
be fully interactive with one another. However, this is not always possible,
as the combinations of accessories and features are too varied and extensive
to insure total feature compatibility. Accordingly, some features identified
in this publication will not operate if some other feature is activated.
Comdial disclaims all liability relating to feature non-compatibility or
associated in any way with problems which may be encountered by
incompatible features. Notwithstanding anything contained in this
publication to the contrary, Comdial makes no representation herein as to
the compatibility of features.
2/12/97
GCA70–245 Contents
Contents
Page
1
Introducing The LCD Speakerphone ................... 1-1
1.1 UsingThisGuide ............................... 1-1
1.2 Using Your Speakerphone......................... 1-2
1.2.1 Using A Full-Duplex Speakerphone............ 1-3
1.2.2 Speakerphone User Guidelines................ 1-4
1.3 KnowingTheLCDAbbreviations .................. 1-8
1.4 Knowing Your Telephone’s Functions .............. 1-10
1.5 UnderstandingWhatTheLightsMean.............. 1-12
1.6 UnderstandingWhatTheRingsMean.............. 1-13
1.7 AdjustingYourTelephone’sPedestal............... 1-14
2
ProgrammingTheAttendantFeatures.................. 2-1
2.1 UsingChapterTwo.............................. 2-1
2.2 Creating The LCD Response Messages .............. 2-2
2.3 DirectInwardStationDialing...................... 2-6
2.4 NamingTheSystemTelephones.................... 2-8
2.5 SettingTheMusicOnHoldFeature................ 2-12
2.6 SettingTheNightTransferOfRingingMode........ 2-13
2.7 SettingTheNightTransferButton................. 2-14
2.8 SettingTheSystemClock........................ 2-14
2.9 Station Message Detail Accounting
(SMDA)Printout............................... 2-15
2.10 Storing The System Speed Dial Numbers ........... 2-16
2.11 System Alarm Reporting......................... 2-20
2.12 Transferring Calls To The VoiceMail System ........ 2-21
2.13 Transferring Calls ToA Secondary
Attendant Telephone............................ 2-21
2.14 Digital Voice Announcing (DVA) .................. 2-22
2.15 Operating Your Telephone WithA DSS/BLF Console. . 2-25
2.15.1 AccessingTheButtonLevels............... 2-26
Contents – 1
Contents GCA70–245
Page
3
AnsweringCalls..................................... 3-1
3.1 AnsweringOutsideCalls ......................... 3-1
3.2 AnsweringIntercomCalls ........................ 3-2
3.3 AnsweringCallsAtMonitoredStations.............. 3-2
3.4 Answering Night Transferred Calls ................. 3-3
3.5 MakingACallPick-Up........................... 3-3
3.6 Responding ToA Subdued Off-Hook
Voice Announcement............................. 3-4
4
MakingCalls....................................... 4-1
4.1 DialingManually ............................... 4-1
4.2 DialingAutomatically............................ 4-2
4.3 Redialing...................................... 4-3
4.4 UsingLineGroups .............................. 4-4
4.5 WaitingForALine(Queuing)..................... 4-5
4.6 DisplayingCall/CostTimer ....................... 4-6
4.7 MakingIntercomCalls........................... 4-7
4.8 Camping At Another Telephone
AndWaitingForAnAutomaticCallback............. 4-8
4.9 Camping At Another Telephone And
WaitingForAnAnswer(CallWaiting)............... 4-9
4.10 Overriding A Call ............................... 4-9
4.11 Making A Subdued Off-Hook
Voice Announcement............................ 4-10
4.12 Using Dial By Name............................ 4-11
5
HoldingCalls....................................... 5-1
5.1 HoldingACall ................................. 5-1
5.2 UsingExclusiveHold............................ 5-2
5.3 UsingDirectedHold............................. 5-2
5.4 PlacingACallinAParkingOrbit................... 5-3
5.5 HandlingRecalledHoldCalls ..................... 5-3
6
TransferringCalls................................... 6-1
6.1 TransferringCalls............................... 6-1
2–Contents
GCA70–245 Contents
Page
6.2 TransferringCalls–Screened...................... 6-2
6.3 TransferringCalls–Unscreened.................... 6-3
7
ConferencingCalls................................... 7-1
7.1 ConferencingCalls.............................. 7-1
7.2 MakingUnsupervisedConferenceCalls ............. 7-2
8
Using The Other Telephone Features................... 8-1
8.1 AdjustingTheDisplayContrast.................... 8-1
8.2 Blocking Voice Announce Calls .................... 8-2
8.3 Displaying The Functions Of Your Station’s Buttons
(ButtonQuery) ................................. 8-3
8.4 EnteringAccountCodes.......................... 8-4
8.5 ForwardingCalls................................ 8-5
8.6 Activating The Call Forward Outside System
(CFOS)Feature............................ 8-6
8.7 Identifying Your Telephone WithThe
AutomaticSetRelocation ........................ 8-7
8.8 Listening To A Call Over The Telephone Speaker
(GroupListening)............................... 8-8
8.9 Making A Call Non-Private ....................... 8-8
8.10 Monitoring a Conversation
Between TwoTelephones (Service Observing) ........ 8-9
8.11 Muting YourTelephone........................... 8-9
8.12 Operating YourTelephoneAs
ADepartmentalStation.......................... 8-10
8.13 Sending A Paging Announcement ................. 8-11
8.14 Setting A Do Not Disturb A t YourTelephone......... 8-13
8.15 Setting The Volume Control ...................... 8-14
8.16 Setting Your Personal Ringing Tones ............... 8-15
8.17 Switching The Dialing Mode
BetweenPulseAndTone......................... 8-16
8.18 Using Background Music ........................ 8-16
8.19 Using Toll Restriction Override ................... 8-17
8.20 Using The Optional Tracker Paging System.......... 8-18
8.21 Using The Auxiliary Jack ........................ 8-20
Contents – 3
Contents GCA70–245
Page
8.22 Understanding The Data Button Light .............. 8-22
8.23 Using The IMIST Module........................ 8-23
8.24 Using The Caller ID Feature...................... 8-24
9
UsingNon-VerbalMessaging.......................... 9-1
9.1 MessageWaitingLightAndMessaging.............. 9-1
9.2 LCDMessaging ................................ 9-3
9.3 AssistButtonMessaging.......................... 9-4
9.4 Station-To-StationMessaging...................... 9-4
1
0
ProgrammingYourTelephone ....................... 10-1
10.1 Programming For Automatic Dialing............... 10-1
10.2 Storing Autodial And Speed Dial Numbers .......... 10-4
10.3 Storing A DSS Number.......................... 10-5
10.4 Storing The Feature Buttons ...................... 10-6
10.5 Storing The Special Purpose Feature Buttons ........ 10-8
10.6 Response Message Programming .................. 10-9
10.7 Automatic Redial Programming................... 10-9
10.8 Assist Button Programming ..................... 10-10
10.9 Transfer Button Programming ................... 10-10
10.10 Subdued Off-Hook Voice Announce (SOHVA)
ButtonProgramming........................... 10-11
10.11 Group Listening Button Programming............. 10-11
11 Troubleshooting Your Telephone ..................... 11-1
11.1 Using Your TroubleshootingGuide................. 11-1
G Glossary........................................... G-1
I Index...............................................I-1
4–Contents
GCA70–245 Introducing The LCD Speakerphone
Introducing The
1
1.1 Using This Guide
Chapter One provides you with a general overview of your new
speakerphone and its functions. The other ten chapters in this guide are
clear and easy to follow.
The Chapters are numbered as follows:
Chapter Two: Programming The Attendant Features
Chapter Three: AnsweringCalls
Chapter Four: Making Calls
LCD Speakerphone
Chapter Five: Holding Calls
Chapter Six: Transferring Calls
Chapter Seven: Conferencing Calls
Chapter Eight: Using The Other Telephone Features
Chapter Nine: Using Non-Verbal Messaging
Chapter Ten: Programming Your Telephone
Chapter Eleven: Troubleshooting Your Telephone
For your convenience, a quick reference guide, a glossary, and an
alphabetical index are included in the back of this user’s guide.
NOTE: Throughout this book, all references to fixed buttons are
printed in upper case bold type, for example “Press the
INTERCOM button.”
All references to interactive buttons are printed in upper case
bold italic type, for example “Press the OPTIONS button.”
LCD Speakerphone Reference Manual 1–1
Introducing The LCD Speakerphone GCA70–245
1.2 Using Your Speakerphone
When using your speakerphone, the microphone and loudspeaker are
farther away from you than when you use a handset. Both the signal from
the loudspeaker and the signal to the microphone must be strengthened.
When microphones and loudspeakers are close together (such as in a
speakerphone), additional amplification typically generates a ringing
sound (public address systems do this if the volume is too high or the
microphone is too close to a loudspeaker).
NOTE: The 8324F-** speakerphone can function in the full-duplex or
half-duplex mode. Both sets of guidelines (section 1.2.1 and
section 1.2.2) are applicable to the 8324F-**.
The 8012S-**, 8024S-**, 8324S-**, and 8312S-**
speakerphonesonly function in the half-duplex mode—only
section 1.2.2, Speakerphone User Guidelines, apply to these
telephones.
1–2 LCD Speakerphone Reference Manual
GCA70–245 Introducing The LCD Speakerphone
1.2.1Using A Full-Duplex Speakerphone
The Impact SCS 8324F-** speakerphone uses the latest full-duplex
speakerphone technology. (Full-duplex technology enables both parties
on a speakerphone call to speak simultaneously—half-duplex
speakerphones allow only one person to speak at a time.) The 8324F-**
will operate in either full-duplex or half-duplex mode depending on the
current line conditions. For example, satellite calls or calls with a delay
involved may prevent the telephone from operating in full-duplex mode.
At the beginning of each call the telephone must perform a “speech
training” test. To achieve optimum performance from the full-duplex
speakerphone, Comdial recommends that each user in turn speak about
10 consecutive words to allow the telephone to “train” itself. Note that
during the “speech training” test, the speakerphone is operating in
half-duplex mode.
Depending on the telephone line conditions and the type of speakerphone
at the other end, it may not be possible for the 8324F-** to operate in
full-duplex mode. If the speakerphone at the other end is a half-duplex
speakerphone and both parties are in speakerphone mode, the half-duplex
speakerphone is the controlling factor, preventing the 8324F-** from
operating in full-duplex mode.
When using a full-duplex telephone, you must be aware of these different
situations and react accordingly when the far-end party does not respond.
However, you will discover it is much easier to interrupt the far-end
talker and have a more natural conversation than you can have with a
half-duplex speakerphone.
NOTE: Pressing any button (mute, hold, etc.) on the speakerphone
while in full-duplex mode causes the system to perform the
“speech training” test again. For example, if you press MUTE
while in full-duplex mode, when you release the call from
mute, the system will perform the entire “speech training” test
again.
LCD Speakerphone Reference Manual 1–3
Introducing The LCD Speakerphone GCA70–245
1.2.2Speakerphone User Guidelines
NOTE: The speakerphone user guidelines in this section that do not
apply to the Impact SCS model 8324F-** when it is operating
in full-duplex mode are so noted. However, when the 8324F-**
is in half-duplex mode or in “speech training” mode, all of the
following guidelines are applicable.
Both parties can not talk at the same time. You must wait for silence
•
out of your loudspeaker before talking. You must stop talking to hear
the other party. Does not apply to model 8324F-** when in full duplex
mode.
Background noise may prevent the sound-activated switches from
•
operating properly. Avoid placing the speakerphone where it will
detect sounds from typewriters, keyboards, printers, paging systems,
and other equipment.
Speak slightly louder than normal and with a clear, authoritative voice.
•
For the microphone to best detect your voice, speak within three feet
of it and face the telephone.
Raising the volume of the loudspeaker makes it easier for the
•
sound-activated switches in your telephone to select the distant party’s
voice. Lowering the volume of the loudspeaker makes it easier for the
switches to select your voice.
Since the system takes several seconds to provide the best switching,
•
constant sound patterns—such as elongating your words and playing
externally-supplied music—may prevent the sound-activated switches
from operating properly.
Place the telephone on a hard surface and away from table edges. Do
•
not place the telephone in corners or enclosures. Do not let
obstructions come between you and the microphone. Rooms with hard,
flat surfaces that reflect sound may affect the sound-activated switches.
If you are using a handset and the other party is using a speakerphone,
•
avoid breathing heavily into your microphone. Avoid other sounds that
may affect the distant telephone’s sound-activated switches.
In some situations, such as when either you or the distant party are in a
•
noisy environment, you may have to lift your handset to ensure a clear
conversation.
1–4 LCD Speakerphone Reference Manual
GCA70–245 Introducing The LCD Speakerphone
When both you and the distant party use speakerphones, the
•
sound-activated switches can occasionally detect both voices
simultaneously, thus blocking out both voices.
• Tomanually place a call using your speakerphone,
1. Press the INTERCOM or line button.
2. Dial the number.
3. When party answers, speak toward the telephone.
• Toautomatically dial a number using your speakerphone,
1. Press the preprogrammed speed dial or DSS button and speak
toward the telephone when your party answers.
• Toanswer a call with your speakerphone,
1. Press the INTERCOM or line button with flashing red
or orange light.
2. Speak toward the telephone to answer the call.
3. To end a call with your speakerphone, press SPEAKER.
LCD Speakerphone Reference Manual 1–5
Introducing The LCD Speakerphone GCA70–245
LCD Alphanumeric
Display
SCS02B
Handset
Interactive Buttons
(NOT programmable)
Programmable
Buttons
Intercom Button*
Telephone Speaker
Dialpad
Volume Up
Volume Down
ABC
2
1 3
PRS8TUV9WXY
7
R
MESSAGE
DEF
SHIFT
MNO5JKL4GHI
6
TAP
TRNS/CONF
SPEAKER
#0*
MUTE
HOLD
Message Waiting Light
Message Button
Shift Button
TAPButton
Transfer/Conference Button
Speaker Button
Mute Button
Hold Button
Microphone Opening
Connectors On Bottom Of Telephone
!
Not Used - Top**
Line Cord - Bottom
Optional IST Module
Handset or
Headset
*NOTE: The Intercom button can be reprogrammed.
**NOTE: Not used on a DSU/DSU II system.
Impact SCS 8324F-** and 8324S-**
SCS03A
Handset
Telephone Speaker
MESSAGE
ABC
DEF
2
1 3
MNO5JKL4GHI
Dialpad
PRS8TUV9WXY
7
6
TRNS/CONF
SPEAKER
#0*
R
Volume Up
Volume Down
Connectors On Bottom Of Telephone
!
Not Used - Top**
Line Cord - Bottom
Optional IST Module
Handset or
Headset
*NOTE: The Intercom button can be reprogrammed.
**NOTE: Not used on a DSU/DSU II system.
Impact SCS 8312S-**
1–6 LCD Speakerphone Reference Manual
LCD Alphanumeric
Display
Interactive Buttons
(NOT programmable)
Programmable
Buttons
Intercom Button*
Message Waiting Light
Message Button
Shift Button
SHIFT
TAP
MUTE
HOLD
TAPButton
Transfer/Conference Button
Speaker Button
Mute Button
Hold Button
Microphone Opening
GCA70–245 Introducing The LCD Speakerphone
AW70 0A
Handset
Keypad
TAP
Button
Transfer/
Conference
Button
Message
Waiting
Light
Hold
Button
Intercom
Button
Microphone
Opening
LCD Alphanumeric Display
LCD Alphanumeric
Display
Interactive Buttons
(NOT programmable)
Programmable
Buttons
TRNS/CNF
R
DEFABCQZ
1
32
MNOJKLGHI
654
TUVPRS WXY
87 9
OPER
0
#
INTERCOM
HOLD
TAP
SPEAKER
MUTESHIFT
Vol ume Up
Volume Down
Connectors On Bottom Of Telephone
Line Cord
!
Optional
Headset
Impact 8024S-** LCD Speakerphone
Interactive Buttons
AW700
(NOT programmable)
Shift
Button
Mute
Button
Speaker
Button
Handset
Speaker
Handset
TAP
Button
Transfer/
Conference
Button
Message
Waiting
Light
Hold
Button
Intercom
Button
Microphone
Opening
Programmable
R
Buttons
Keypad
Volume Down
DEFABCQZ
321
MNOJKLGHI
6
4
5
TUVPRS WXY
87 9
OPER
0
#
TRNS/CNF
TAPHOLD
INTERCOM
SHIFT
MUTE
SPEAKER
Vol um e Up
Shift Button
Mute Button
Speaker
Button
Connectors On Bottom Of Telephone
Line Cord
!
Impact 8012S-** LCD Speakerphone
LCD Speakerphone Reference Manual 1–7
Handset
Introducing The LCD Speakerphone GCA70–245
1.3 Knowing The LCD Abbreviations
The following chart identifies the abbreviations that appear above your
programmable buttons on the LCD screen.
LCD Screen Feature Section
ADIAL Automatic Dial 9.1
ALL All 7.5
ANS Answer 6.1
ARDL Automatic Redial 4.3
BKSP Back Space 9.2
BLOCK Block 7.2
CAMP Camp 4.8, 4.9
CFWD CallForward 7.5
CLBK Call Back 3.7
CLEAR Clear 7.5
CWAIT Call Waiting 4.9
DARK Da rk (Contrast) 7.1
DISP Display (Contrast) 7.1
DND Do Not Disturb 7.13
DSS Direct Station Select 9.3
EXIT Exit 9.5
EXT Speed Dial Calling 4.12
FEAT Feature 9.5
FWD Forward 7.5
G (followed by last number) Group 4.4
HOLD Hold 5.1
HVHLD Have Hold 3.7
INT Intercom Calling 4.12
L (followed by last number) Line 5.1
Last No Saved Last Number Saved 4.3
LIGHT Light (Contrast) 7.1
MUSIC Background Music 7.17
MSG Message 3.7
NEXT Next Display 4.9
1–8 LCD Speakerphone Reference Manual
GCA70–245 Introducing The LCD Speakerphone
LCD Screen Feature Section
OVER Override 4.10
P (followed by last number) Port 7.6
PERS Personal 7.5
PREV PreviousDisplay 7.1
RECALL Recall 5.5
RECON Reconnect 6.1
RING Ring Tone 7.15
S (followed by last number) Station 5.1
SAVE Save Number 4.3
SDIAL Speed Dial 9.2
SEND Send Transfer 6.1
SET Set 7.5
SOHVA Subdued Off Hook
VoiceAnnounce
TIMER Timer 4.6
TKMSG Take Message 3.7
VAB VoiceAnnounce Block 7.2
Voice Ann. Block Voice Announce Block 7.2
4.11
LCD Speakerphone Reference Manual 1–9
Introducing The LCD Speakerphone GCA70–245
1.4 Knowing YourTelephone’sFunctions
The LCD speakerphone provides many versatile features for your use.
Refer to the following list for the features and their functions.
Alphanumeric Display
(Liquid Crystal Display—LCD)
Displays time, day, and date
•
Keeps you apprised of the status of your telephone
•
Provides programming prompts
•
Auxiliary Jack (8024S only)
Allows you to connect a headset, an external ringer, a tape recorder, or
•
an external paging amplifier to your telephone
Hold Button
Places a line on hold
•
Stores pauses in number sequences during programming
•
Interactive Buttons
Provide quick and easy access to system features
•
Provide straightforward button programming without dialing codes
•
(the interactive buttons themselves, however, are not programmable)
Intercom Button (INTERCOM)
Selects an intercom line
•
Initiates many of the telephone’s features
•
Message Waiting Light (HOLD button on 8024, 8012; dedicated
MESSAGE button on 8324S, 8324F, 8312S)
Indicates that a message awaits pick up
•
Microphone Opening
Allows handsfree operation of speakerphone (speak clearly toward
•
microphone opening)
Mute Button
Keeps the person on the line from hearing your conversation
1–10 LCD Speakerphone Reference Manual
GCA70–245 Introducing The LCD Speakerphone
Programmable Buttons
Allow you to store numbers for automatic dialing functions
•
Allow you to store telephone extension numbers for Direct Station
•
Selection (DSS)
Indicate which lines are either in use or on hold (green light)
•
Speaker
Sounds distant party’s voice
•
Sounds ringing and call progress tones
•
Shift Button
Allows access to autodial numbers programmed under DSS buttons
•
Speaker Button (SPEAKER)
Turns your speaker on or off
•
Disconnects a call when you are on a handsfree call
•
Ends or cancels programming
•
Activates group listen feature
•
TAP Button (must be preprogrammed for only one of the
following functions)
Recalls dial tone, or activates host system features
•
Retrieves held calls or last call placed on hold
•
Transfer/Conference Button (TRANSFER/CONFERENCE)
Transfers calls
•
Sets up conference calls
•
Volume Control
Regulates the volume of the ringer, the speaker, the handset, the
•
headset, and of the group listen feature
LCD Speakerphone Reference Manual 1–11
Introducing The LCD Speakerphone GCA70–245
1.5 Understanding What the Lights Mean
The lights on your telephone indicate the status of lines, features, and
intercom.
Next to a Direct Station Select (DSS)/
Busy Lamp Field (BLF) button:
Steady red = station is in use, or in Do Not Disturb.
•
Flashing red = station is receiving a call or station is
•
calling you.
Fluttering red = station-to-station messaging has been set.
•
Next to a line button:
Steady green = line is in use at your station.
•
Steady red = line is in use at another station.
•
Flashing red = a call is coming in on this line.
•
Flashing orange = your line is ringing and will be answered when you
•
take the telephone off hook.
Winking green = line is on hold at your station.
•
Winking red = line is on hold at another station.
•
Fluttering green = line has recalled from hold at your station.
•
Fluttering red = line has recalled from hold at another station
•
Next to a fixed feature or programmable feature button:
Steady red = the feature is on.
•
Steady off = the feature is off.
•
Next to an INTERCOM button:
Steady red with a quick flash = you are using your intercom.
•
Fluttering red = auto redial is in use, or system is in night
•
mode (station 10 or 12).
Winking red = an LCD message is set on your telephone for
•
others to receive when calling.
Flashing red = another station is calling you.
•
1–12 LCD Speakerphone Reference Manual
GCA70–245 Introducing The LCD Speakerphone
Above the HOLD button (models 8012S and 8024S):
Flashing red = message awaits pick up.
•
Fluttering red = automatic station relocation has been set.
•
Next to the MESSAGE button (models 8312S, 8324S, and
8324F)
Flashing red = message awaits pick up.
•
Next to the SPEAKER button:
On steady (with telephone on hook and busy) = speakerphone
•
mode active.
On steady (with telephone on hook and idle) = background
•
music turned on.
On steady (with telephone off hook and busy) = group
•
listen is active.
Next to the MUTE button:
On steady = called party cannot hear your conversation.
•
Next to the SHIFT button:
On steady = shift mode is activated to allow access to autodial
•
numbers programmed under DSS buttons.
1.6 Understanding What the Rings Mean
Two short rings = intercom call.
•
Single longer ring = outside call.
•
One short ring burst = voice announce.
•
Three short ring bursts = ring back from a held call, callback from a
•
queued call.
You can vary the ringing tone of your telephone, choosing from one of
six different rings. This way, you can identify your ring even though you
may not be close to your telephone.
Additionally, so you won’t be disturbed when you’re busy on a call and
another call rings at your station, the ring volume is Subdued
automatically.
LCD Speakerphone Reference Manual 1–13
Introducing The LCD Speakerphone GCA70–245
1.7 Adusting YourTelephone’s Pedestal
(Models 8312S, 8324S and 8324F only)
An adjustable pedestal is provided on your telephone to allow you to
select the most comfortable viewing angle. When you receive your
telephone, it will be in its lowest position — down flush against the
pedestal. You can raise your telephone to one of three higher positions
as follows:
1. Grasp the rear of the pedestal base firmly with one hand while
lifting the rear portion of the telephone upward with your other
hand.
2. While pivoting the telephone upward with one hand, pivot the
telephone supporting arms upward with your other hand while
feeling for the notches under the telephone. Notice that there
are three sets of notches under the telephone corresponding to
the three positions available.
3. When the telephone is at your desired height, find the closest
pair of notches corresponding to that height, and engage the
supporting arms with the notches. Press down slightly on the
telephone until you feel the supporting arms snap into place.
Telephone
First Notch
Second Notch
Supporting Arm
Pedestal Base
1–14 LCD Speakerphone Reference Manual
Third Notch
(For Highest Position)
PED01
GCA70–245 Programming The Attendant Features
ProgrammingThe
2
2.1 Using Chapter Two
The main system operator, or attendant, should be familiar with all of
the information contained in this chapter. It is user-friendly and
designed with both the attendant and the station user’s needs in mind. If
you are the system attendant, you should closely study this chapter
before you begin operating the system.
Within this chapter, you will find helpful information on programming
all of the special features on your telephone that are unique to attendant
station operation, and you will also find information on the LCD’s and
their meanings.
NOTE: If possible, read all of this chapter before you attempt to
operate your telephone system.
Attendant Features
LCD Speakerphone Reference Manual 2–1
Programming The Attendant Features GCA70–245
2.2 Creating The LCD Response Messages
When you are busy or are away from your desk, you can set a message
at your telephone that will be received by any LCD speakerphone
within your system. Your system provides two default messages:
“Back at . . .” and “Call . . .” In addition, you can add eight customized
messages, or you can create up to ten messages if you choose not to use
the two default messages.
NOTE: If you intend to create a response message to a voice
announce, remember that this is also a message, and that it
uses one of your message locations.
• Tostore the LCD messages,
1. Write your messages on the chart on page 2-5 (each message can
have up to 16 characters).
2. Use the letter code table (on page 2-4) to assign a number to each
letter.
3. Write these numbers on the chart line beside the message letters.
4. Press INTERCOM.
5.
Dial ✳ #0 5.
6. Dial a message location number (1-0).
7. Dial # to clear current message.
8. Compose your messages by dialing the two-digit codes that relate
to the letters. See the code table on page 2-4.
9. Dial ✳ to save message.
10. Dial next location number, # to clear it, two-digit codes for the
message, and ✳ to save.
11. Repeat previous step until all messages are stored.
12. Press SPEAKER to end.
2–2 LCD Speakerphone Reference Manual
GCA70–245 Programming The Attendant Features
Example: Create the message “TAKE MESSAGE” and program it into
message location number 3.
1.
Press INTERCOM,dial✳
2.
Dial 3
#.
#05.
3. Dial 81, 21, 52, 32 12 61, 32, 73, 73, 21, 41, 32
TA K E space ME S SAGE
4. Dial ✳, and press SPEAKER to end.
5. When you are finished creating and programming messages, fill
in the list on page 2-5 of this guide. Make a list of the stored
messages and their location numbers, and give each station user a
copy.
LCD Speakerphone Reference Manual 2–3
Programming The Attendant Features GCA70–245
Letter Code Table
Character Code Character Code Character Code
A 21 a 24 SPACE 12
B 22 b 25 ; 17
C 23 c 26 / 18
D 31 d 34 “ 19
E 32 e 35 . 27
F 33 f 36 , 28
G 41 g 44 : 29
H 42 h 45 1 01
I 43 i 46 2 02
J 51 j 54 3 03
K 52 k 55 4 04
L 53 l 56 5 05
M 61 m 64 6 06
N 62 n 65 7 07
O 63 o 66 8 08
P 71 p 74 9 09
Q 11 q 14 0 00
R72r75
S73s76
T81t84
U82u85
V83v86
W91w94
X92x95
Y93y96
Z13z16
2–4 LCD Speakerphone Reference Manual
GCA70–245 Programming The Attendant Features
LCD Message List
Location Code Message Letter Codes
1 Back at System Message
2 Call System Message
3
4
5
6
7
8
9
0
LCD Speakerphone Reference Manual 2–5
Programming The Attendant Features GCA70–245
2.3 Direct Inward Station Dialing
The direct inward station dialing (DISD) feature allows an external
party to call an intercom station directly without assistance from the
attendant (over a line programmed for DISD). As the system attendant,
you may instruct callers to make DISD calls when necessary.
You may give the caller a DISD line number and the extension number
associated with the station he or she is trying to reach. Future calls
from the caller to a specific party will not have to be serviced at the
attendant’s station, although a ring-no answer or busy condition at the
called party’s station will result in the system’s handling the call in
another manner (described below).
When a caller makes a DISD call from an outside line, he or she will
initially hear ringing. The system will answer the call with a DISD
continuous dial tone; the caller can then dial an extension number.
If called station is idle, a tone is sounded and called station rings.
•
If the call is answered by another station user, the caller can ask for
•
transfer to desired station.
If ringing stops and dial tone sounds again, the caller can dial another
•
extension number.
If called station has call forward feature set, forward station rings.
•
If called station is busy, call is placed on hold and camped-on at busy
•
station. If camp-on is not answered within a transfer recall timeout
period, busy tone is given, followed by a DISD dial tone.
2–6 LCD Speakerphone Reference Manual
GCA70–245 Programming The Attendant Features
NOTE: The system will return the caller to DISD dial tone two
additional times and then drop the line.
If called station is busy but is part of a hunt group, DISD call is
•
routed to idle station in hunt group, if available; otherwise, the call is
camped-on at dialed station. Hunt group is followed when caller hears
ringing but receives no answer.
If an invalid extension number is dialed, an error tone is sounded
•
before DISD dial tone is returned (caller can redial). If mistake in
dialing is made, caller can dial ✳ for new DISD dial tone.
If extension number dialing is not completed within the programmed
•
dial time limit, call is routed to DISD assist station i f available;
otherwise, the line is dropped.
NOTE: See section 2.14 for DVA programming used with the DISD
feature.
LCD Speakerphone Reference Manual 2–7
Programming The Attendant Features GCA70–245
2.4 Naming The System Telephones
If you have an LCD speakerphone, this feature lets you know who is
calling you. You can assign either a personal name or a group name to
each system telephone. This name can contain up to seven letters and
will show up in the user’s display and/or in the called party’s display.
Typical names could be SRVC, MKTG 1, K SMITH.
• Name the system telephones as follows:
1. Use letter code table (page 2-9) to compose names for all
telephones requiring them (the system accepts up to seven letters
per name),
2. Press INTERCOM,
3.
Dial ✳
4. Dial the station number of the telephone to be named (10-57),
5.
Dial
6. Dial two-digit codes that correspond to letters in name,
7. Dial ✳ to continue entering station names (repeat above steps
beginning with station selection 10-57),
8. Press SPEAKER to end,
9. Record names on pages 2-10–2-11.
# 06,
# to clear current entry,
2–8 LCD Speakerphone Reference Manual
GCA70–245 Programming The Attendant Features
Letter Code Table
Character Code Character Code Character Code
A 21 a 24 SPACE 12
B 22 b 25 ; 17
C 23 c 26 / 18
D 31 d 34 “ 19
E 32 e 35 . 27
F 33 f 36 , 28
G 41 g 44 : 29
H 42 h 45 1 01
I 43 i 46 2 02
J 51 j 54 3 03
K 52 k 55 4 04
L 53 l 56 5 05
M 61 m 64 6 06
N 62 n 65 7 07
O 63 o 66 8 08
P 71 p 74 9 09
Q 11 q 14 0 00
R72r75
S73s76
T81t84
U82u85
V83v86
W91w94
X92x95
Y93y96
Z13z16
LCD Speakerphone Reference Manual 2–9
Programming The Attendant Features GCA70–245
Station Names
Record telephone names here. Copy this sheet for more record space.
Ext Name Ext Name Ext Name
2–10 LCD Speakerphone Reference Manual
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