Vertical Communications FXT, Impact FXS User Manual

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DXP, DXP Plus, FXS, and FXT

Digital Communication Systems

Large Screen Display Speakerphone

Station User’s Guide

This publication supports the Impact

SCS Large Screen LCD Speakerphone

GCA70–349.04 08/00 printed in U.S.A.

This User’s Guide is for the following system:

DXP, DXPPlus,FXSandFXT

Digital Communication Systems

This user’s guide applies to the following telephone models:

Impact SCS 8412F-** Rev. A and later.

•

Impact SCS 8412S-** Rev. A and later.

•

Impact SCS 8412FJ-**Rev. A and later.

•

Impact SCS 8412SJ-**Rev. A and later.

•

Contact your Comdial dealer for updates of this as well as other Comdial publications.

GCA70-349 Contents

About This Book

This user’s guide serves as both an introduction for new speakerphone users and a reference for experienced users.

Introduction

The first chapter of the manual describes the initial setup and adjustments necessary to begin using your speakerphone.

1 Getting Started

The following chapters describe the basic and advanced features of the Common Code Based DXP, DXP Plus, FXS and FXT Systems:

2 Answering Calls 3 Making Calls 4 Advanced Call Handling 5 Nonverbal Messaging 6 Programming 7 Other Advanced Features

Following the advanced feature descriptions are two reference tables, a glossary that defines many general phrases and abbreviations which may not be familiar to users , tips on speakerphone use for the new user described in Appendix D, and all feature sets available for the DXP, DXP Plus, FXS and FXT systems.

Appendix A Quick Reference Guide Appendix B Display Abbreviations . Appendix C Glossary Appendix D Speakerphone Characteristics Appendix E Feature Networking Support

Finally, at the end of the publication, an index provides a detailed reference to the feature locations.

Index

Large Screen Display SpeakerphoneStation User’s Guide i

Contents GCA70-349

NOTE: Throughout this book, all references to fixed buttons (keypad,

DSS/BLF, SPEAKER, HOLD, etc...) are printed in upper case, italic type; for example, “PRESS INTERCOM .”

All references to interactive buttons (which are used to make selections on the speakerphone display) are printed in upper case, bold italic type; for

example, “SELECT

Also, to eliminate confusion, the text of this guide instructs users to “PRESS” fixed buttons of the telephone and “SELECT” interactive buttons as in the examples above. Instructions to “DIAL” refer to numbers or symbols on the keypad.

OPTIONS

.”

System-to-System Network

The system also provides capabilities for either a local stand-alone system or a system-to-system network. System-to-system networking connects several DXP, DXP Plus, FXS and FXT systems together in an arrangement that allows unified communications through the system. For a complete list of features and their properties see Appendix E, Feature Networking Support.

ii Large Screen Display Speakerphone Station User’s Guide

GCA70-349 Contents

1 Getting Started ..................1

Setting Up Your Speakerphone...........1

Positioning Your Speakerphone ..........2

Using Your Speakerphone .............3

Setting Display Contrast ..............4

Setting a Personal Ringing Tone ..........4

Setting Volume Levels ...............5

Answering and Making Calls............6

Understanding the Basic Functions ........7

Your Speakerphone’s Buttons ...........9

Your Speakerphone’s Display Lights .......11

Understanding The Large Screen Display ....13

2 Answering Calls .................15

Answering Outside Calls .............15

Answering Intercom Calls ............17

Night-Transferred Calls -

Line Access From Any Station ..........18

Holding Calls ...................19

Call Pickup ....................22

Receiving Subdued Off-Hook

Voice Announcements (SOHVA) .........25

Caller ID (Automatic Number Identification) . . 27

Large Screen Display Speakerphone Station User’s Guide iii

Contents GCA70-349

3 Making Calls ...................29

Making Outside Calls ...............29

Making Intercom Calls ..............30

Automatic Dialing.................31

Redialing .....................32

Camping On - Busy Station,

Automatic Callback ...............33

Advanced Camping On Options .........34

Sending Subdued Off-Hook

Voice Announcements (SOHVA) .........36

4 Advanced Call Handling ............37

Waiting For A Line (Queuing) ..........37

Conferencing ...................38

Call Forwarding ..................40

Call Forward Outside System (CFOS) ......43

Call Parking ....................45

Call Transferring .................47

Other Call Transferring Options .........49

5 Nonverbal Messaging ..............51

LCD Message Delivery ..............51

Message Waiting Light and Messaging ......54

Response Message Delivery ...........55

6 Programming ..................57

DSS Numbers ...................57

Speed Dial Numbers ...............58

Feature Access Codes ...............60

Reminder Alert ..................65

Response Message Button ............66

iv Large Screen Display Speakerphone Station User’s Guide

GCA70-349 Contents

7 Other Advanced Features ...........67

Background Music ................67

Line Groups ....................68

Do Not Disturb Condition.............69

Automatic Redial .................70

Tracker Paging System ..............72

Auxiliary Jack ...................74

Account Codes ..................76

Dial By Name ...................77

Volume Control ..................78

Programmed Button Display ...........80

Automatic Set Relocation .............81

Paging .......................82

Viewing The Call Log...............83

IMIST Module ..................84

DSS/BLF Console Operation ...........85

A Feature Access Codes .............87

B Display Abbreviations .............93

C Glossary .....................99

D Speakerphone Characteristics ........107

Full-Duplex Speakerphone Guidelines .....107

Half-Duplex Speakerphone Guidelines .....109

E Feature Networking Support .........111

Large Screen Display Speakerphone Station User’s Guide v

Contents GCA70-349

Notes

vi Large Screen Display Speakerphone Station User’s Guide

GCA70-349 Getting Started

Getting Started

Welcome

Congratulations and thank you for using a Comdial telephone! Your digital speakerphone is supported by a communication system with hundreds of built-in, standard features. This manual serves as a helpful guide for using these various functions.

The sections in this introductory chapter help you initially set up your speakerphone and become familiar with the controls and indicators. The remaining sections are titled as follows:

Setting Up Your Speakerphone

•

Understanding the Basic Functions

•

Your Speakerphone’s Buttons

•

Your Speakerphone’s Display Lights

•

Setting Up YourSpeakerphone

When your new speakerphone arrives, the system installer unpacks your speakerphone and connects the line to a system jack. The following sections describe a few initial adjustments that allow you to quickly begin making and answering calls with some of the most basic features.

Impact SCS8412S Speakerphone

Large Screen Display Speakerphone Station User’s Guide 1

COMDIAL* Impact

Getting Started GCA70-349

Positioning YourSpeakerphone

You should adjust the position of the speakerphone on your desk or table to suit your individual needs and maximize the performance of the sound activated features. When using your speakerphone, the microphone and loudspeaker are farther from you than when you use a handset. Some positioning tips to consider include:

For the microphone to best detect your voice, speak within three feet of it

•

and face the speakerphone. Background noise may prevent the sound-activated switches from operat

•

ing properly. Avoid placing the speakerphone where it will detect sounds from typewriters, keyboards, printers, paging systems, or other equip ment.

Place the telephone on a hard surface and away from table edges. Do not

•

place the telephone in corners or enclosures. Do not let obstructions come between you and the microphone.

Your telephone has an adjustable pedestal to allow you to select the most comfortable viewing angle. When you receive the telephone, the pedestal is in its lowest position—flush against the pedestal.

•

To adjust thepedestal,

1. GRASP the rear of the pedestal base firmly with one hand AND LIFT the rear portion of the telephone upward with your other hand.

2. LIFT the telephone upward with one

Telephone

Supporting Arm

First Notch Second Notch

Third Notch (For Highest Position)

hand AND RAISE the telephone supporting arms upward with your other

PED01

hand. (Notice there are three sets of notches under the telephone corre

Pedestal Base

sponding to the three positions available.)

Adjusting ThePedestal

3. When the telephone is at the desired height, SELECT the closest pair of notches AND INSERT the supporting arms in the notches. PRESS DOWN slightly on the telephone until you feel the supporting arms snap into place.

Also remember, as with any piece of electronic equipment, your telephone may be damaged by contact with liquids. Please try to place the telephone in an area that is free from the danger of spills.

2 Large Screen Display Speakerphone Station User’s Guide

GCA70-349 Getting Started

Using YourSpeakerphone

•

To manually placea call usingyour speakerphone,

1. PRESS INTERCOM or line button.

2. DIAL the number.

3. When party answers, SPEAK toward the telephone.

•

To automatically diala number usingyour speakerphone,

1. PRESS the preprogrammed speed dial or DSS/BLF button and

SPEAK toward the telephone when your party answers.

•

To answer acall with yourspeakerphone,

1. PRESS the INTERCOM or line button with flashing red

or orange light.

2. SPEAK toward the telephone to answer the call.

3. PRESS SPEAKER top end.

NOTE: For more tips and information on speakerphone use including the

use of a Full-Duplex Speakerphone, see Appendix D, Speakerphone Characteristic on page 107.

Large Screen Display Speakerphone Station User’s Guide 3

GCA70-349 Getting Started

Setting Display Contrast

You can darken or lighten the contrast of the display for best viewing.

•

To adjust thedisplay contrast,

1. SELECT

2. SELECT

3. SELECT

OPTIONS Programming Contrast Level

4. SELECT the

Contrast Level

button (to the right of the LCD, on the same row as the words “Contract Level”) once for each change of darkness you desire. Each press of the button makes the display darker until you go past level eight and return to level one.

5. SELECT

EXIT

to end.

Setting a Personal Ringing Tone

You can choose one of eight different ring tones for your telephone. Often, when several telephones are located close together, each user chooses a different personal ring tone.

•

To select oneof the ringtones, proceed as follows:

1. SELECT

2. SELECT

3. SELECT

4. SELECT

OPTIONS

Programming.

NEXT. Ring Tone

right of the LCD) to scroll through the eight ring tones.

interactive button (to the

interactive

Background Music Voice Announce Block

Do Not Disturb Contrast Level

Call Forwarding Reminder Alert

LCD Messaging Ring Tone 6

OFF OFF

NEXTEXIT

5. SELECT

EXIT

to end.

The next time your telephone rings, you will hear the new ring tone.

4 Large Screen Display Speakerphone Station User’s Guide

Getting Started GCA70-349

Setting VolumeLevels

The volume control on your telephone is a multipurpose control you can use to set the volume (loudness) of the ringer, the speaker, and the handset. There are four ringer loudness levels (plus an off position).

•

To set theringer loudness level,

1. While your telephone is on-hook and idle,

PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness you desire. The ringer sounds once for each change as an example of the current setting.

2. SELECT SAVE to end.

NOTE: If you set the ringer to the

short ring burst once for each call you receive at your station.

•

To set thespeaker and handset

position, your telephone sounds a

OFF

loudness levels,

1. PRESS INTERCOM button.

SAVE

Ringer Volume

()

2. PRESS the VOLUME UP OR VOLUME DOWN

button once for each change in speaker volume that you desire.

3. SELECT

4. LIFT handset.

5. PRESS the VOLUME UP OR VOLUME DOWN

button once for each change in handset volume that you desire.

6. SELECT

NOTE: When a call ends, the system resets the speaker and handset volume

of all future calls to the programmed setting. For instructions in setting your speakerphone’s default volume, see Volume Control section in the system specific Other Advanced Features chapter on page 78.

SAVE.

SAVE

NEXTEXIT

Large Screen Display Speakerphone Station User’s Guide 5

GCA70-349 Getting Started

Answering and Making Calls

Your speakerphone is now properly configured to answer and make calls to both stations within your system (intercom calls) and outside lines. Remember that when dialing an outside number, you must first select a line to connect your system to the local exchange.

•

When you hearoutside ringing (longbursts),

1. PRESS flashing line button.

2. SPEAK toward telephone OR LIFT handset if privacy is desired.

•

When you hearintercom ringing (twoshort bursts),

1. PRESS INTERCOM.

2. SPEAK toward telephone OR LIFT handset if privacy is desired.

•

To dial anoutside number manually,

1. PRESS INTERCOM.

2. DIAL Groups in the system specific Features chapters for more information on selecting an outside line).

3. LISTEN for dial tone.

4. DIAL number.

5. LIFT handset if privacy is desired.

•

To dial anintercom number manually,

1. PRESS INTERCOM.

2. DIAL extension number (called telephone will ring or tone will be heard).

3. SPEAK toward telephone OR LIFT handset if privacy is desired.

6 Large Screen Display Speakerphone Station User’s Guide

9 OR PRESS other line button to select line (See Line

Getting Started GCA70-349

Understanding the Basic Functions

Your speakerphone provides many versatile features for your use. These features are explained in terms of what they allow you to do.

Alphanumeric Display (LiquidCrystal Display—LCD)

Displays time, day, date, and active call information.

•

Keeps you apprized of the status of your telephone.

•

Provides programming prompts.

•

Auxiliary Jack

Your Impact SCS LCD speakerphone may be equipped with an auxiliary

•

jack that provides an interface for a headset, a tape recorder, an external ringer, or an external pager.

Message-Waiting Light

Indicates that a message awaits pick up.

•

Microphone Opening

Allows hands-free operation of speakerphone (speak clearly toward

•

microphone opening).

Speaker

Sounds distant party’s voice.

•

Sounds ringing and call-in-progress tones.

•

Large Screen Display Speakerphone Station User’s Guide 7

GCA70-349 Getting Started

SHIFT

LCD Alphanumeric Display

Interactive Buttons 1-5

Handset

Telephone Speaker

DSS/BLF Buttons

Dialpad

Connectors On Bottom Of Telephone

Line Cord-Bottom

Optional IMIST Module

Impact SCS 8412S and 8412F - LCD Speakerphone

Volume Up

Volume Down

Handset or Headset

ABC

GHI4JKL5MNO

TUV

PRS

* 0 #

Impact

Microphone Opening

*NOTE:

These are default button locations. Your system installer may have reprogrammed these buttons to better suit your application.

Interactive Buttons 6-10

Interactive Buttons 11-13

MESSAGE

DEF

SHIFT

TAP

TRNS/CONF

WXY

SPEAKER

MUTE

HOLD

Intercom Button* Message Waiting Light* Shift Button* TAP Button* Transfer/Conference

Button* Speaker Button*

Mute Button*

Hold Button*

8 Large Screen Display Speakerphone Station User’s Guide

Getting Started GCA70-349

YourSpeakerphone’s Buttons

Hold Button (HOLD)

Places a line or intercom call on hold.

•

Stores pauses in number sequences during programming.

•

If available, scrolls through LCD response messages.

•

If multiple held calls feature is available, scans or scrolls through calls

•

placed on hold (when hold light is flashing).

Interactive Buttons (locatedbelow alphanumeric display)

Provide quick and easy access to system features.

•

Provide straightforward button programming without dialing codes (the

•

interactive buttons themselves, however, are not programmable).

Intercom Button (INTERCOM)

Selects an intercom line.

•

Allows you to initiate many of the telephone’s features.

•

Mute Button (MUTE)

Keeps the person on the line from hearing your conversation.

•

Allows reply to a Subdued Off-Hook Voice Announcement (SOHVA).

•

Direct Station Select/BusyLamp Field (DSS/BLF) Programmable Buttons

Allow you to store numbers for automatic dialing functions.

•

Allow you to store telephone extension numbers for Direct Station Selec

•

tion (DSS). May be programmed as a feature button.

•

May be designated a line button by your system installer.

•

Shift Button (SHIFT)

Allows you to enter a second tier for storing and/or automatically dialing

•

speed dial numbers. (That is, you can store two speed dial numbers at every programmable button location—one in the regular tier and one in the second tier). You activate the shift function by pressing this button and turning the shift light on before storing or automatically dialing a speed dial number from the second tier.

Large Screen Display Speakerphone Station User’s Guide 9

GCA70-349 Getting Started

TRNS/CONF

Speaker Button (SPEAKER)

Turns your speaker on or off.

•

Disconnects a call when you are on a hands free call.

•

Ends or cancels programming.

•

TapButton (TA P)

Recalls dial tone or generates a hookflash.

•

Retrieves held calls or last call placed on hold.

•

Places flash while programming speeddial number.

•

Transfer/Conference Button (TRNS/CONF)

Transfers calls.

•

Sets up conference calls.

•

VolumeControl (VOLUME UP or VOLUME DOWN)

Regulates the volume of the ringer, speaker, handset, headset, background

•

music, and group listening mode.

LCD Alphanumeric Display

Interactive Buttons 1-5

Handset

Telephone Speaker

DSS/BLF Buttons

Dialpad

Connectors On Bottom Of Telephone

Line Cord-Bottom

Optional IMIST Module

Volume Up

Volume Down

Handset or Headset

GHI4JKL5MNO

* 0 #

Impact

Microphone Opening

*NOTE:

These are default button locations. Your system installer may have reprogrammed these buttons to better suit your application.

MESSAGE

DEF31ABC

SHIFT

TAP

TRNS/CONF

WXY9TUV8PRS

SPEAKER

MUTE

HOLD

Interactive Buttons 6-10

Interactive Buttons 11-13

Intercom Button* Message Waiting Light* Shift Button* TAP Button* Transfer/Conference

Button* Speaker Button*

Mute Button*

Hold Button*

Impact 8412S and 8412F-** LCD Speakerphone

10 Large Screen Display Speakerphone Station User’s Guide

Getting Started GCA70-349

YourSpeakerphone’s Display Lights

The lights (LEDs) on your LCD speakerphone indicate the status of lines, features, and intercoms.

Busy Lamp Field(BLF) lights (nextto a DirectStation Select/Busy Lamp Field orDSS/BLF programmable button):

Steady red = station is in use.

•

Flashing red = station is receiving a call.

•

Winking/Fluttering red = message-waiting light set for you by station

•

associated with that DSS/BLF button.

Next to aline button:

Steady green = this is your line, either on-hook (in a hands free mode) or

•

off-hook, when the line is active. Steady red = another station is using this line.

•

Flashing red = a call is coming in on this line.

•

Flashing orange = this line will be answered when you lift the handset.

•

Winking green = your line is on hold.

•

Winking red = the call has been placed on hold by another station.

•

Fluttering orange or green = your line has recalled from hold.

•

Fluttering red = the line put on hold by another station has recalled.

•

NOTE: You can find the programmable buttons that the installer designates

line buttons in the same location as the DSS/BLF buttons. Ensure that these buttons are labeled correctly to indicate their unique features.

Next to afixed feature orprogrammable feature button:

Steady red = the feature is on.

•

Steady off = the feature is off.

•

NOTE: You can find the programmable buttons that the installer designates

feature buttons through user programming in the same location as the DSS/BLF programmable buttons. Ensure that these buttons are labeled cor rectly to indicate their unique features.

Large Screen Display Speakerphone Station User’s Guide 11

GCA70-349 Getting Started

The MUTE Button:

On steady = called party cannot hear your conversation.

•

The INTERCOM Button:

Steady green or red = you are using your intercom.

•

Fluttering red = an LCD message is set on your telephone for others to

•

receive when calling. Flashing orange = someone is calling your extension or a call is being

•

transferred to you.

The HOLD Button:

Winking green = a line is on hold at your station (DXP, DXP Plus, FXS

•

and FXT only).

The MESSAGE-WAITING Button :

Winking red = message awaits pick up.

•

The SPEAKER Button:

On steady (with the telephone on hook and busy) = speakerphone mode

•

On steady (with telephone on hook and idle) = background music is

•

turned on.

12 Large Screen Display Speakerphone Station User’s Guide

Getting Started GCA70-349

Understanding The Large Screen Display

Your speakerphone has a large screen display consisting of six lines of 24 possible character positions per line. This provides you with much more system information than can be presented on two-line displays. This large display allows you many programming options as well as quick and easy selection of the many features available on your speakerphone. Your speakerphone has 13 interactive buttons for selecting or programming features.

When your speakerphone is idle, the first line in your display shows the day, date and time while the sixth line displays the word OPTIONS. If your system is using the voice mail option, this is also indicated in the sixth line by the word VMAIL. If your voice mail has four messages for you, for example, the VMAIL display is replaced by 4MSG.

Wednesday 19 11:36am

Lines two through four are used on the idle display to indicate features that may be active (flashing), enabled or set.

VMAIL

OPTIONS

Large Screen Display Speakerphone Station User’s Guide 13

Getting Started GCA70-258

Notes

14 LCD Speakerphone Station User’s Guide

GCA70-349 Answering Calls

Answering Calls

Answering Outside Calls

When an outside call rings at your station, the LCD screen displays the system line number of the incoming call (e.g.,

your ringing line is programmed to receive. In addition to simply lifting the handset, your other options for answering the call are displayed above the interactive buttons.

•

When you hearoutside ringing (twolong bursts) and observean orange light,

1. For speakerphone , PRESS flashing line button OR SELECT toward telephone.

2. For privacy, LIFT handset.

Answer

) and any caller ID information that

L123

flashing

AND SPEAK

Wednesday 19 11:36am Do Not Disturb Divert

Answer

L339

Voice Mail

3. SELECT to answer the call at this time. (Selecting Do Not Disturb stops your telephone from ringing but continues to send a ringing tone to the caller.) The associated BLF will continue to flash until the caller disconnects.

•

When you hearoutside ringing (twolong bursts) and observe a red

1. PRESS flashing line button OR SELECT

2. SPEAK toward telephone OR LIFT handset if privacy is desired.

3. SELECT at this time.

NOTE: For more information on setting

section titled Do Not Disturb Condition on page 69.

Large Screen Display Speakerphone Station User’s Guide 15

Do Not Disturb

flashing light,

Do Not Disturb

if you do not wish

Outside CallOn Line 123

Answer

if you do not wish to answer the call

Do Not Disturb

at your station, see

Answering Calls GCA70-349

•

After you haveanswered an outsidecall at yourstation, your LCD willdisplay HOLD, TRANSFER, CONFERENCE, GROUP LISTEN, andRECORD

1. SELECT

to place the call on hold at your

Hold

station, or

2. SELECT

Transfer

to initiate a transfer to another station, then dial the station number, announce the call or hang up to complete the transfer, or

3. SELECT

Conference

to initiate a conference

call.

4. SELECT

Group Listen

to activate the speaker while using the handset or headset, so a group can listen to the conversation but not interact with the calling party.

5. SELECT

Record

to record the call (if VMAIL

is installed).

Wednesday 19 11:36am Hold

Transfer Conference

J Doe Ext 1234

Group Listen Record

Selecting Hold,Transfer,or

Conference

16 Large Screen Display Speakerphone Station User’s Guide

GCA70-349 Answering Calls

Answering Intercom Calls

An intercom call is one that is made from one system telephone to another. Your station receives intercom calls in one of two ways depending upon system programming. In a voice-first setting, a short tone is followed by the caller’s voice heard on the speaker. With a tone-first setting, the telephone rings in a distinctive pattern and the user of the receiving station must take action to answer.

As with an outside call, your LCD screen displays the line number of the incoming call (e.g.,

programmed to receive.

•

When you hearan intercom tonefollowed by acaller’s voice,

1. SPEAK toward the telephone to answer, OR LIFT handset if privacy is desired.

•

When you hearintercom ringing (two short bursts),

1. PRESS INTERCOM OR SELECT

2. SPEAK toward telephone OR LIFT handset if privacy is desired.

3. SELECT to answer the call at this time.

) and any caller ID information that the ringing line is

L123

Wednesday 19 11:36am Do Not Disturb

Answer

Messages

J Doe Calling

Do Not Disturb

Answer

if you do not wish

Divert

Voice Messaging

Intercom CallFrom J Doe

NOTE: For more information on setting

section titled Do Not Disturb Condition on page 69.

Large Screen Display Speakerphone Station User’s Guide 17

Do Not Disturb

at your station, see

Answering Calls GCA70-349

Night-Transferred Calls Line Access From Any Station

The system attendant can transfer incoming calls to a particular station or stations for off-hour ringing.

•

If your telephonerings,

1. PRESS line button with flashing light.

2. LIFT handset to talk.

•

When you hearloud ringing anywherein the system,

1. LIFT handset.

2. PRESS INTERCOM.

3. CHOOSE ringing zone:

DIAL 65 through

•

DIAL 69 to answer for any zone.

•

to select ringing zone (1-4).

18 Large Screen Display Speakerphone Station User’s Guide

GCA70-349 Answering Calls

Holding Calls

You can place a call on hold and retrieve it later. With a regular hold, you can pick up the held call at your telephone or another user can pick the call up at a telephone sharing the held call line appearance.

•

To place acall on hold,

1. PRESS HOLD (station button) OR SELECT

(interactive button).

Hold

•

To retrieve aheld call,

1. PRESS line button of the held call (with winking green light), OR INTERCOM for intercom call held OR PRESS TAP.

2. SPEAK toward telephone OR LIFT handset if privacy is desired.

NOTE: Unless you use your HOLD button to scroll through the calls on

hold, TAP always retrieves the last number placed on hold, regardless of whether you have line appearance for the line on which the call is holding.

Wednesday 19 11:36am Hold

Transfer Conference

J Doe Ext 1234

Holding aCall

Group Listen Record

With an exclusive hold condition, you must pick up the held call at your telephone; no other telephone has access to the call.

•

To place acall on exclusivehold,

1. PRESS HOLD twice.

•

To retrieve exclusivehold,

1. PRESS line button of held call (with winking green light), OR PRESS TAP.

2. SPEAK toward telephone OR LIFT handset if privacy is desired.

After a call has been on hold for the period of time (set by the installer of your system), the system causes four quick hold recall tone bursts to sound at your telephone, the flash rate of the line button becomes faster and the light becomes orange. If the call is on exclusive hold, it will revert to manual hold after the hold recall period.

Large Screen Display Speakerphone Station User’s Guide 19

Answering Calls GCA70-349

•

If a heldline is recalling,choose one of the following:

1. SELECT your station and restart hold timer.

2. LIFT handset, PRESS line button (with flashing orange light) OR SELECT to retrieve the call.

The installer can add a directed station hold feature to your telephone. With this feature, you can place a call on hold at another station. You can also pick up the held call that has been waiting the longest length of time at another telephone.

•

To place acall on directedstation hold,

1. ANSWER call.

2. PRESS INTERCOM OR TRNS/CONF if intercom call.

to place the call on hold at

Hold

Answer

Wednesday 19 11:36am Hold RCL J Doe

HOLD ANS

ARecalling Held Line

3. DIAL

4. DIAL extension number of station to receive held call.

5. HANG UP.

•

To retrieve aheld call atanother station,

1. PRESS INTERCOM.

2. DIAL

3. DIAL extension number of station where call is currently on hold.

4. PRESS TA P to answer call.

*90.

#90.

20 Large Screen Display Speakerphone Station User’s Guide

GCA70-349 Answering Calls

Often, you will have more than one call on hold at your station. You know you can retrieve the last call placed on hold simply by pressing TAP; however, if you do not have line appearance for a line on which another call is holding, the system provides a way for you to access that call before servicing the last call you placed on hold.

Wednesday 19 11:36am

•

To scan your held calls and retrieve a specific one:

Calls on Hold

L339

1. REPEATEDLY PRESS HOLD to scan held

call list.

2. PRESS TAP to retrieve call.

Scan Calls onHold

Large Screen Display Speakerphone Station User’s Guide 21

Answering Calls GCA70-349

Call Pickup

The Impact system offers three distinct methods to answer incoming calls that are ringing at other stations.

Group Call Pickup

The installer often arranges several telephones together in a user group. If your telephone is so arranged, you can answer calls that are ringing at other stations within your particular group.

•

To answer a call that is ringing within your group,

1. PRESS INTERCOM.

2. DIAL

3. SPEAK toward telephone, OR LIFT handset if privacy is

#4.

desired.

Directed Call Pickup

Also, you can answer a call that is ringing at any telephone in the system if you know the ringing telephone’s extension number.

•

To answer a call that is ringing at any telephone in the system,

1. PRESS INTERCOM.

2. DIAL

3. DIAL extension number of ringing telephone.

4. SPEAK toward telephone, OR LIFT handset if privacy is desired.

*4.

22 Large Screen Display Speakerphone Station User’s Guide

GCA70-349 Answering Calls

Pickup For Monitored Stations

Your telephone may have the personal intercom number of another telephone appearing at a programmable button location. You can use the light associated with this button to monitor the status of that telephone, and you can press the button to make a call to that telephone if you wish. The associated light is known as the Busy Lamp Field (BLF) light, and the button is known as the Direct Station Select (DSS) button. If the installer arranged for your telephone to have the station monitoring feature, the BLF light shows activity status at the monitored telephone.

•

To monitor another telephone,

1. OBSERVE the BLF light indications next to the Direct Station

Select (DSS/BLF) button:

Off = Station is idle

•

Flashing (if enabled) = Station has an incoming call

•

On = Station is busy

•

NOTE: If you do not have the station monitoring feature, the BLF light

shows just the following information: Off = idle, On = busy.

Large Screen Display Speakerphone Station User’s Guide 23

Answering Calls GCA70-349

•

To call an idle monitored station or to answer one that is ringing,

1. NOTE the BLF light condition.

2. PRESS assigned DSS/BLF button.

3. SPEAK toward telephone, OR LIFT handset if privacy is desired.

NOTE: If you place this call on hold or if you transfer it to another tele

phone, the BLF light flashes a hold signal. You can retrieve the call by pressing TAP.

If ringing telephone

is within your designated

calling group...

COMDIAL*Impact

Your

Station

If you have programmed

a DSS/BLF button for

the ringing telephone...

For any ringing telephone...

...DIAL 4 + extension codeS

...DIAL # 4

...PRESS

flashing

DSS/BLF

button

GHI

PRS

OPER

SHIFT

HOLD

Ringing

Station

ABC

DEF

JKL

MNO

TUV

WXY

TAP

24 Large Screen Display Speakerphone Station User’s Guide

GCA70-349 Answering Calls

Receiving Subdued Off-Hook VoiceAnnouncements (SOHVA)

Handling an Incoming SOHVA

This feature allows an intercom caller to break into your call by making an announcement through your handset receiver. The distant party that you are currently talking to cannot hear the announcement made by the SOHVA caller.

•

To respond to a SOHVA verbally,

1. SELECT AND HOLD

2. SPEAK into handset. Distant party cannot hear your response.

3. RELEASE to return to distant party.

•

To respond to a SOHVA nonverbally

after response is complete

through Response Messaging,

1. SELECT

2. SELECT one of the messages appearing in your LCD by SELECTING the corresponding interactive button. (Message appears in the display of the telephone making the SOHVA).

3. CONTINUE your current call with distant party. (SOHVA caller is automatically discon nected from your telephone).

•

To respond to a SOHVA by blocking (see

Message.

Voice Announce Blocking for more information),

1. SELECT tone. (SOHVA call is disconnected).

BLOCK

when you hear SOHVA

Wednesday 19 11:36am J Doe Ext 321 Calling

BLOCK

MSG REPLY

Wednesday 19 11:36am J Doe Ext 321 Calling

TKMSG CLBKHVHLD

NOTE: A station that is currently active in speakerphone mode or has Voice

Announce Block set CAN NOT receive a SOHVA.

Large Screen Display Speakerphone Station User’s Guide 25

Answering Calls GCA70-349

VoiceAnnounce Blocking

If your system installer makes this feature available, you can prevent voice announcements from sounding over your telephone speaker if you wish. This feature also blocks Subdued Off-Hook Voice Announcements (SOHVA) and will refuse any attempted SOHVAs.

•

To block (unblock) all voice-announced calls,

1. SELECT

2. SELECT

3. SELECT

OPTIONS Programming.

Voice Announce Block

4. SELECTONinteractive button to block (OR to unblock).

OFF

5. SELECT

EXIT

to end.

INCOMING

SOHVA

COMDIAL*Impact

Your

Station

SOHVA RESPONSES

VERBAL

Select and Hold REPLY

While Speaking

Background Music Voice Announce Block Do Not Disturb

Contrast Level

EXIT

PREV EXIT

OFF OFF OFF

Select VoiceAnnounce Block

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

SOHVA

Delivering

Station

NONVERBAL

Choose Message

To Deliver

Select MSG And

BLOCK

Select BLOCK To Disconnect

26 Large Screen Display Speakerphone Station User’s Guide

GCA70-349 Answering Calls

Caller ID (Automatic Number Identification)

When installed by system programming, the Caller ID feature allows you to view incoming call numbers before you answer them. Incoming call numbers flash in the left half of the LCD. If the name of the calling party is available it will display in the second half on the right side of the LCD. If you answer the call, the number appears steady in the left half of the LCD.

The system also stores numbers that ring on your line but receive no answer. The system indicates that it has stored ring-no answer numbers by causing the programmed Caller-ID (CID) light on your telephone to flash. Pressing the CID button allows you to view the stored numbers one at a time. Pressing the programmed SAVED NUMBER REDIAL button causes the system to dial the displayed number. If the call has been returned by someone else, selecting the T key reveals who returned the call. Everyone sharing your line can scroll through the stored numbers and choose which calls to return.

•

To scroll through ring-no answer numbers stored on your system (CID light is flashing),

1. SELECT the CID button on your telephone. Your LCD will display the calling number, date, and time the call came in. The most recent call appears first in the list.

2. SELECT the CID button each time you wish to display the next most recent ring-no answer call to your line.

3. To dial one of the numbers in the redial queue, SELECT the SAVED NUMBER REDIAL button. The system will automatically dial the number.

Depending on your system programming, when a call is returned it might remain in the ring-no answer queue or the system might delete it from the ring-no answer queue. Your system installer can tell you how the feature is programmed. If the system is programmed to leave a returned number in the redial queue, the display will show a “S” next to numbers that have been returned.

•

To determine who viewed the number and returned the call,

1. DIAL *.

Large Screen Display Speakerphone Station User’s Guide 27

Answering Calls GCA70-258

Notes

28 LCD Speakerphone Station User’s Guide

GCA70-349 Making Calls

Making Calls

Making Outside Calls

You can manually dial a number over any telephone line you select. Or, if the installer assigned a prime line or the idle line preference feature to your LCD speakerphone, the system automatically selects a line for use when you lift the handset or press the speaker button.

•

To dial an outside number manually,

1. PRESS INTERCOM AND DIAL 9 OR

SELECT a line button.

2. LISTEN for dial tone.

3. DIAL number.

Wednesday 19 11:36am

Dial Number

4. LIFT handset if privacy is desired.

CONF ARDL

If your station has an assigned prime line, you will not have to select a line before dialing outside your system.

•

To dial an outside number using your

Outside DialingDisplay

prime line,

1. PRESS SPEAKER OR LIFT handset if privacy is desired. Outside line is automatically selected.

2. LISTEN for dial tone (LCD displays “Dial Number”.)

3. DIAL number.

Large Screen Display Speakerphone Station User’s Guide 29

Making Calls GCA70-349

Making Intercom Calls

There are two methods for making an intercom call. One causes the called telephone to ring (tone-first). The other causes your voice to sound out at the called telephone (voice-first). Your installer can set the system to deliver either tone-first or voice-first calling.

NOTE: The following instructions assume a tone-first setting. You can

change a call to voice announce signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by press ing the DSS/BLF button again.

•

To manually cause the other telephone to ring (tone calling),

1. PRESS INTERCOM OR SELECT

Name

2. DIAL extension number (called telephone will ring).

•

To tone call automatically,

Dial by

Wednesday 19 11:36am Dial by Name

Voice Mail

Dial Extension or Code Ext.XXXX PXXX J Smith

1. PRESS DSS/BLF button (called telephone will ring).

NOTE: The following instructions assume a voice-first default setting. Any

user can change a call to a tone signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS/BLF button again.

•

To voice announce manually,

1. PRESS INTERCOM.

2. DIAL extension number.

3. SPEAK your announcement.

•

To voice announce automatically,

1. PRESS DSS/BLF button.

2. SPEAK your announcement.

30 Large Screen Display Speakerphone Station User’s Guide

Wednesday 19 11:36am Dial by Name

Voice Mail

Dial Extension or Code Ext.XXXX PXXX J Smith

GCA70-349 Making Calls

Automatic Dialing

This feature provides one- or two-button speed dialing using programmable buttons at which you have previously stored numbers. Two levels of number storage are available at each storage location, and you can use one or both levels as needed. Further, since you usually store a line choice as part of a speed dial number, line selection is automatic with speed dialing.

There are two types of speed dial numbers: (1) numbers that you store for your own use (personal speed dial numbers), and (2) numbers that the system attendant stores for everyone’s use (system speed dial numbers).

•

To automatically dial a number stored at one of the programmable buttons on your station, choose one of the following:

1. PRESS programmed speed dial button, OR PRESS SHIFT AND

programmed speed dial button.

•

To speed dial a personal speed dial number,

1. While on hook, DIAL speed dial number on dial pad ( 0 to 9).

•

To speed dial a system speed dial number,

1. While on hook, DIAL * AND system speed dial number.

NOTE: If you are already on a line, you must press SHIFT before dialing the

personal or system speed dial numbers that are stored at the dial pad. Also, if a speed dial’s preselected line is in use, the speed dial will not engage.

NOTE: On some systems, due to programming action, the available system

speed dial codes are S100 - S299 and S100 - S599.

Speed DialingOptions

Large Screen Display Speakerphone Station User’s Guide 31

Making Calls GCA70-349

Redialing

For instruction on using your system’s Automatic Redial feature, see page 70 in the Other Advanced Features chapter.

Redial - Last-Dialed Number

•

To redial the last-dialed number,

1. PRESS SPEAKER OR HANG UP handset to disconnect current ringing or busy tone.

2. DIAL

3. LISTEN for ringing or busy tone over the telephone speaker.

Redial Programming (Storing Numbers)

•

To permanently store a number you’ve just dialed, choose one of these methods:

1. While the number is still ringing, SELECT

, then SELECT

2. PRESS an unused programmable button location.

•

To store a number while you are on a call (if available),

1. PRESS programmed SAVE NUMBER REDIAL button twice (the display prompts you to dial a number).

2. DIAL the number that you wish to save (the system immediately saves the number for later redial; it does not dial it over the line you are on now).

Save

Wednesday 19 11:36am Call Timer Call Cost

Group Listen Save

•

To redial the saved number,

1. PRESS line button to select a line.

2. PRESS programmed SAVE NUMBER REDIAL button (system automatically dials the number that you saved earlier).

32 Large Screen Display Speakerphone Station User’s Guide

GCA70-349 Making Calls

Camping On - Busy Station,

Automatic Callback

If you call another station and receive a busy signal or a Do Not Disturb tone, you can press a button that will cause the system to ring your telephone when the station is available. This is called “camping on at a station.” Please note that you can camp on to only one station at a time.

•

To camp on at any busy station,

1. SELECT

2. Your telephone immediately hangs up. When the station you called becomes available, your telephone will ring with five short tone bursts.

Camp-On

Wednesday 19 11:36am

CAMP On Voice Mail

Message

•

When you hear five short tone bursts,

1. PRESS INTERCOM OR SELECT The other telephone will start ringing.

NOTE: If you do not press INTERCOM after the ring back tones within the

time limit set by the installer, the call back is canceled.

•

To cancel the call back before your

Answer

J Doe Ext 321 Is Busy

telephone sounds the tone bursts,

1. PRESS INTERCOM AND DIAL #6 OR

SELECT

•

To camp on at a station with a Do Not

CLEAR

Disturb condition set,

1. SELECT when called station is no longer set in the Do Not Disturb mode.

Camp-On

. A call back will occur

Wednesday 19 11:36am

Camp-On J Doe

VMAIL OPTIONS

CLEAR

Large Screen Display Speakerphone Station User’s Guide 33

Making Calls GCA70-349

Advanced Camping On Options

Camping On - Idle Station, Automatic Callback

If you call another station and hear ringing but receive no answer, you can press a button that will cause the system to ring your telephone when any activity is initiated at that station.

•

To camp on at a station for which you hear ringing but receive no answer,

1. SELECT after any activity is initiated at dialed station.

Call Back

. Callback will occur

Wednesday 19 11:36am Call Back Voice Mail

Message

Voice Announce

•

To cancel the camp-on condition,

1. PRESS INTERCOM and DIAL #6 OR

SELECT

CLEAR

Camping On - Busy Station, Wait For An Answer (Call Waiting)

If the telephone you have called is busy, you can send a call-waiting tone to the telephone and wait on the line for an answer (you must be using the handset for this feature to work).

•

To activate call waiting when you hear a busy signal,

1. DIAL *6 (called party hears tone).

2. WA I T on line for reply.

3. Called party can place the current call on hold or disconnect from the call to answer your call-waiting tone, or choose to ignore your call-waiting tone and continue current conversation.

•

To cancel call waiting,

Ringing j Doe

Wednesday 19 11:36am

Camp-on J Doe CLEAR

VMAIL OPTIONS

1. PRESS INTERCOM AND DIAL #6.

2. HANG UP OR PRESS SPEAKER to end.

34 Large Screen Display Speakerphone Station User’s Guide

GCA70-349 Making Calls

•

To answer a call-waiting tone if you receive one while on a call,

1. HEAR short tone burst in receiver.

2. PLACE current call on hold, OR complete call AND HANG UP (waiting call will ring at your telephone).

3. LIFT handset to answer call.

BUSY

To Wait For

Callback...

...Select

CALLBACK

and Disconnect

When idle,

your call

is connected.

COMDIAL*Impact

To Send Call

Waiting Tone...

...Dial 6 and

Wait For Reply

Busy station

hears tone

and may respond

or ignore.

Your

Station

NO ANSWER

To Wait For

Callback...

...Select CAMP

and Disconnect

When any activity

occurs at station,

your call is

connected.

Busy

Station

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

Idle

Station

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

ABC

DEF

GHI

JKL

Camping OnOptions

Large Screen Display Speakerphone Station User’s Guide 35

Making Calls GCA70-349

Sending Subdued Off-Hook VoiceAnnouncements (SOHVA)

You can make a private voice announcement to another station that is off-hook and busy on a call if the installer has arranged the system to provide this feature.

•

Make a SOHVA announcement using the SOHVA button as follows:

1. MAKE intercom call AND HEAR busy tone. If called station is on outside line, ring-back tone is heard, but SOHVA is still available.

Wednesday 19 11:36am J Doe Ext 321 Is Busy

2. SELECT tone bursts.

3. MAKE announcement.

4. WA I T on line for reply (either verbal or LCD reply). If your station returns to idle, the called party has blocked your SOHVA.

NOTE: If the called station is currently in speakerphone mode or if the

SOHVA has been denied by system programming, interactive button selection for SOHVA will not be available.

SOHVA

AND HEAR several quick

SOHVA

CAMP NEXT

36 Large Screen Display Speakerphone Station User’s Guide

GCA70-349 Advance Call Handling

Advanced Call Handling

Waiting For A Line (Queuing)

If all the lines in a line group are busy, you can place your telephone in a queue to await an idle line.

•

To queue for a line group,

1. PRESS INTERCOM.

2. DIAL the line group access code (see Line Group Access code table on page 68 for your system’s codes).

3. HEAR busy tone.

4. DIAL

•

If you have line appearance for a particular line and wish to

*6.

queue for it,

1. OBSERVE the busy status light (LED).

2. PRESS INTERCOM.

3. DIAL

4. PRESS line button.

5. When line group is free, your telephone sounds several short tone bursts. When you hear this, lift handset, hear dial tone, and place call.

•

To cancel line queuing or line group queuing,

1. PRESS INTERCOM.

2. DIAL

*6.

#6.

Large Screen Display Speakerphone Station User’s Guide 37

Advanced Call Handling GCA70-349

Conferencing

When your telephone is joined together with several other telephones on the same call, the effect is called conferencing. You can make conference calls that involve up to five parties, including you as the originating party, in any combination of outside lines and intercom parties.

NOTE: When setting up a conference call with outside lines and internal

telephones, you must call the outside lines first.

•

To set up a conference call that includes any combination of outside lines and intercom parties,

1. MAKE first call.

2. SELECT automatically.

3. SELECT next line AND MAKE next call.

4. SELECT conference.

Conference

. Call is placed on hold

to establish

Wednesday 19 11:36am Hold

Transfer

Record 2441234

Conference Auto Redial

5. PRESS TRNS/CONF button to add more parties.

•

To continue conversation on remaining line after other

Establishing aConference

outside lines have dropped out of conference,

1. PRESS HOLD.

2. PRESS the line button of the remaining party.

•

To retrieve a line from hold and bring that party back into the conference,

1. PRESS TRNS/CONF.

2. PRESS line button.

3. PRESS TRNS/CONF.

38 Large Screen Display Speakerphone Station User’s Guide

Wednesday 19 11:36am JDoe

Conference

AConference

JSmith

GCA70-349 Advanced Call Handling

If you are involved in a conference call with two outside lines, you can drop out of this established conference call and leave the outside lines in the conference with each other. This is known as an unsupervised conference call.

•

To drop out of a conference call you initiated involving outside lines (creating an unsupervised conference),

1. DIAL # (lines remain lighted and in use until one or both

outside parties disconnect; when only one party drops out of an unsupervised conference, the other party remains on hold until he hangs up or the line is answered).

•

To rejoin an unsupervised conference between two outside lines,

1. PRESS TAP.

•

To drop a party out of a conference call,

1. SELECT

2. SELECT the party you wish to drop from the conference call by pressing the interactive button beside the appropriate line.

Other

Station

...Select CONF

or Press TRNS/CNF.

Drop Party.

ToAddaCaller

to a Conference...

ToRemoveaCaller

From A Conference...

Managing a

Conference

Call

COMDIAL*Impact

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

To D r o p O u t o f

A Conference...

Your

Other

Station

...Select Line Button

ABC

DEF

GHI

JKL

PRS

TUV

OPER

SHIFT

HOLD

TAP

and Disconnect Line.

MNO

WXY

...Dial #.

Station

COMDIAL*ImpactCOMDIAL*ImpactCOMDIAL*ImpactCOMDIAL*ImpactCOMDIAL* ImpactCOMDIAL*Impact

Conference CallManagement

Large Screen Display Speakerphone Station User’s Guide 39

Advanced Call Handling GCA70-349

Call Forwarding

Forwarding a Call

You can forward the calls that normally ring at your telephone to another telephone. To remind you that your calls are being forwarded, your telephone will sound a short ring burst each time the system forwards a call.

You can forward calls that ring at your telephone but receive no answer; this feature is valuable if you are frequently away from your desk for short periods of time and find it inconvenient to permanently forward your calls every time you leave.

•

To forward your calls,

1. SELECT

2. SELECT

3. SELECT

4. SELECT

OPTIONS Programming. NEXT Call Forwarding

5. Choose one of the following call forwarding options:

SELECT

•

calls

SELECT

•

prime line and intercom calls.

SELECT

•

calls that ring at your station but receive no

Forward All

Forward Personal

Forward RNA All

to forward all

to forward

to forward all

answer after a programmed number of rings.

SELECT

•

ward your prime line and intercom calls

Forward RNA Personal

to for

that ring at your station but receive no an swer after a programmed number of rings.

SELECT

•

outside the system.

to forward your calls to

CFOS

6. DIAL extension number or PRESS DSS/BLF button of telephone to receive your forwarded calls.

Call Forwarding Reminder Alert

LCD Messaging Ring Tone 4

NEXTEXIT

Selecting CallForwarding

Forward All Forward Personal Forward RNA All

Forward RNA Personal CFOS

EXIT

Call ForwardingOptions

7. SELECT

40 Large Screen Display Speakerphone Station User’s Guide

EXIT to end.

GCA70-349 Advanced Call Handling

•

To cancel call forwarding,

Caller

1. SELECT

CLEAR

COMDIAL*Impact

Your

Station

to disable call forwarding.

PERS

ALL

FWD RNA to J Doe CLEAR

Call ForwardingActive

Forward All Calls

That Ring At Your

Station

Forward Only Your

Prime Line and

Intercom Calls

GHI

PRS

OPER

SHIFT

HOLD

Forward

Station

ABC

DEF

JKL

MNO

TUV

WXY

TAP

NoANS

Forward Only Calls

That Are Not Answered

At Your Station

Call ForwardingOptions

Large Screen Display Speakerphone Station User’s Guide 41

Advanced Call Handling GCA70-349

Diverting All Incoming Calls ToAnother Station

Call diverting permits you to send an incoming call to another station that you have previously designated. You can divert an incoming call to the designated station whether you are busy or idle.

•

To identify the station to receive diverted calls,

1. PRESS INTERCOM.

2. DIAL

3. DIAL extension number of station to receive diverted call.

•

To divert calls to the designated station,

1. HEAR ringing AND/OR SEE flashing line status light.

2. SELECT forwards ringing call to station you designated).

*55.

Divert

(system immediately

Wednesday 19 11:36am Do Not Disturb Divert

Answer

L339

Diverting IncomingCalls

Voice Mail

42 Large Screen Display Speakerphone Station User’s Guide

GCA70-349 Advanced Call Handling

Call Forward Outside System (CFOS)

If enabled by your installer, the Call Forward Outside System (CFOS)* feature allows you to forward incoming or transferred line calls to telephone numbers outside the system

•

To activate CFOS with your LCD speakerphone,

1. SELECT

2. SELECT

3. SELECT

4. SELECT

OPTIONS

Programming

NEXT. Call Forwarding

Forward All Forward Personal Forward RNA All Forward RNA Personal CFOS

EXIT

5. SELECT

6. SELECT

CFOS.

7. CHOOSE a type of CFOS by SELECTING the top right-hand interactive button to scroll through the list of call types.

SELECT

•

SELECT

•

code for outside calls. SELECT Prime/Last Line for the last line

•

for prime line calls.

Line

Line Group

for and dial access

used for prime calls.

SELECT

•

costly line group available to route a call. SELECT ARS programmed number for se

•

for calls utilizing the least

ARS

lecting a programmed button for ARS calls.

8. Follow instructions on LCD display and then

SELECT

OR do nothing and let previ

DONE

ously selected destination remain in effect.

9. SELECT

EXIT

Selecting CFOS

CFOS Type Line ARS 18042458028

EXIT

Choose CFOSType

Select Line Select Line Group Select Prime / Last Line ARS

ARS 18042458028 EXIT

OFF

Selecting Line

Large Screen Display Speakerphone Station User’s Guide 43

Advanced Call Handling GCA70-349

•

To deactivate CFOS, choose one of the following:

1. SELECT

•

To join an active CFOS call from the

CLEAR

CFOS-enabled station,

Wednesday 19 11:36am CFOS Item CLEAR

VMAIL

OPTIONS

1. Note flashing HOLD light indicating active CFOS call, and press TAP. Join CFOS-forwarded party and CFOS destination in a conference call.

* Comdial has taken reasonable steps in the design of all product features, including CFOS , which protect against unauthorized or fraudulent access to, or use of, a system, or which protect against unauthorized, fraudulent or unaccounted-for access to, or use of, long distance lines. However, no system is entirely invulnerable or immune from unau thorized or fraudulent access or use, or unaccounted-for access or use, and therefore Comdial disclaims any and all liability, and makes no warranty, express or implied, relat ing to unauthorized or fraudulent access or use, or unaccounted-for access or use.

Deactivate CFOS

44 Large Screen Display Speakerphone Station User’s Guide

GCA70-349 Advanced Call Handling

Call Parking

Parking a Call

You can place an intercom or outside call on hold in the system so that it can be answered from any station, even though it may not have a line appearance for the call. You accomplish this by placing the call in one of many park orbits, where the call remains until it is answered.

•

To park a call in orbit,

1. While on the call, PRESS INTERCOM and DIAL *OR

2. PRESS TRNS/CONF if intercom call.

3. DIAL code for park orbit ( 10–99).

4. Remember the code forlater use or make itknown to those who need to know it in order to retrieve the call.

•

To park a call using a programmed PARK button,

1. While on the call, PRESS the programmed PARK button (the system places the call in a preselected park orbit and lights the PARK light).

•

To retrieve a call that was placed on hold in the system

910 to 999 for orbit

(parked),

1. PRESS INTERCOM.

2. DIAL

3. DIAL code for orbit ( OR PRESS programmed PARK button.

910 to 999 for orbit 10–99),

Handling Park Recalls

When a parked call times out of the system, it returns to your telephone in the form of a park recall (you hear four short tone bursts at 12-second intervals).

•

To answer a park recall,

1. SELECT

Large Screen Display Speakerphone Station User’s Guide 45

Answer

. The call will then connect to your station.

Advanced Call Handling GCA70-349

•

To place a park recall on hold at your station,

1. SELECT

.. After the call remains on

Hold

hold for a period of time, it rings back to your telephone as a hold recall.

•

To re-park a park recall and restart the park timer,

1. ANSWER/RETRIEVE call.

2. SELECT back in its original park orbit where it remains until it is answered or recalls again).

Caller

(the system places the call

Park

Your

Station

COMDIAL*Impact

To Place Call

In a Parking Orbit...

...DIAL and Orbit Number

(910-999)

Wednesday 19 11:36am Prk 14 RCL J Doe

PARK

HOLD ANS

APark Recall

If the Parked Call

Is Not Answered

WithinaSetTime,

It Recalls To Your

Station

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

Other

Stations

SHIFT

HOLD

TAP

ABC

D E F

GHI

JKL

MNO

PRS

TUV

WXY

OPER

TAP

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

SHIFT

HOLD

Parking

Orbit

To R et r ie v e a

Parked Call From

Any Other Station...

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

TAP

...DIAL # and

Orbit Number

(910-999)

Parking Calls

46 Large Screen Display Speakerphone Station User’s Guide

GCA70-349 Advanced Call Handling

Call Transferring

Screened Call Transfers

You can answer a call at your LCD speakerphone and transfer it to another telephone. If you first identify the caller to the party receiving the transfer (giving that user the opportunity to prepare for the call), you have made a screened transfer.

•

To screen and transfer a call to another telephone in the system,

1. ANSWER call.

2. PRESS TRNS/CONF button or SELECT

Transfer

(call is automatically placed on

hold).

3. DIAL extension number of telephone to

receive transfer, OR PRESS DSS/BLF button for that extension.

4. ANNOUNCE call when intercom party answers.

Wednesday 19 11:36am Hold

Transfer Conference

J Doe Ext 1234

Group Listen Record

5. PRESS SPEAKER to disconnect (if in speakerphone mode), OR HANG UP.

The intercom party then has the call (if he or she answered the screened transfer with the handset). If you announce the transfer over the speaker, the intercom party’s telephone will ring with the transferred call after you hang up.

•

If the intercom party is busy, take one of the following steps (if made available at your telephone by installer programming):

1. SELECT

Reconnect

to reconnect the call to

your station.

2. SELECT

Message

to leave a message-waiting

indication at the called station.

3. SELECT Callback to camp-on at the called station.

4. SELECT Voicemail to connect the caller to the busy party’s Voicemail.

Large Screen Display Speakerphone Station User’s Guide 47

Wednesday 19 11:36am Reconnect

Message Callback

Voicemail

Calling Ext: 1234

RECON

MSG

Advanced Call Handling GCA70-349

•

If the intercom party does not answer their telephone when ringing, take one of the following steps:

1. SELECT RECONNECT to reconnect the call to your station.

2. SELECT station.

3. SELECT station.

MESSAGE

CALLBACK

to leave a message-waiting indication at the

Unscreened Call Transfers

You can answer a call at your LCD speakerphone and transfer it to another telephone. If you transfer the call without first announcing it, you have made an unscreened transfer.

•

To transfer an unscreened call to another system telephone,

1. ANSWER call.

2. PRESS TRNS/CONF OR SELECT cally placed on hold).

3. DIAL extension number of telephone to receive transfer, OR PRESS DSS/BLF button for that extension.

4. PRESS SPEAKER to disconnect (if in speakerphone mode), OR HANG UP. The transfer will ring at the called telephone.

Transfer

(call is automati-

NOTE: Unscreened transfers ring at busy telephones and wait to be

answered.

•

If an unscreened transfer call is not answered and recalls to your telephone, you can take one of the following steps:

1. PRESS HOLD OR SELECT call on hold at your telephone.

2. SELECT

3. SELECT

48 Large Screen Display Speakerphone Station User’s Guide

ANSWER to return to the call.

to retry the transfer.

SEND

Hold

to place the

Wednesday 19 11:36am RCL L123 J Doe Ext 321

SEND

HOLD

ANS

GCA70-349 Advanced Call Handling

Other Call Transferring Options

Hot Transfer

A hot transfer is a type of screened transfer. This feature is useful for transferring calls to people who need to work in a hands free mode. Once you announce the call and the system completes the transfer, the person receiving the transfer can simply begin speaking toward his or her speakerphone to answer the call.

•

To make a hot transfer to another telephone in the system,

1. ANSWER call.

2. PRESS TRNS/CONF OR SELECT

matically places the call on hold).

3. DIAL extension number of the telephone to receive the transfer

OR PRESS DSS/BLF button for that extension.

4. ANNOUNCE call.

5. PRESS TRNS/CONF or SELECT

6. PRESS SPEAKER to disconnect (if in speakerphone mode) OR

HANG UP. The person receiving the transfer then has the call

Transfer

(the system auto

Quick Transfer

When the installer programs the quick transfer method on your telephone, you can deliver an automatic transfer of an incoming line call without pressing the TRNS/CONF button.

•

To do a quick screened transfer,

1. ANSWER call.

2. DIAL intercom number for transfer location.

3. When party at transfer location answers, ANNOUNCE call.

4. HANG UP, SELECT

RELEASE

, OR PRESS SPEAKER button.

•

To do a quick unscreened transfer,

1. ANSWER call.

2. DIAL intercom number for transfer location.

3. HANG UP, SELECT

Large Screen Display Speakerphone Station User’s Guide 49

RELEASE

, OR PRESS SPEAKER button.

Advanced Call Handling GCA70-349

Call Transferring Summary

TransferOption

Screened Transfer

Unscreened

Transfer

Hot Transfer

Quick Transfer

(with intro)

What are the sender’s

actions after answering

original call?

1. Press TRNS/CONF

2. Dial extension

3. Announce call

4. Disconnect

1. Press TRNS/CONF

2. Dial extension

3. Disconnect

1. Press TRNS/CONF

2. Dial extension

3. Announce call

4. Press TRNS/CONF

5. Disconnect

1. Dial extension

2. Announce call

3. Disconnect

How is the transferred call

delivered to the receiver?

Normal intercom ringing (two short bursts) and the introduction of the call; if answered in speakerphone mode, ringing will also follow the transfer.

Normal intercom ringing (two short bursts)

Transfer introduction followed directly by the incoming call

Intercom ringing (two short bursts) and the introduction of the call; if answered in speakerphone mode, ringing will also follow the transfer.

Best suited for

Normal transfers that require introduction.

Expected transfers that need no introduction.

Personnel who must receive speakerphone calls in a hands-free mode.

Normal transfers from attendants and operators who handle a large number of incoming calls which require transfer.

Expected transfers from attendants and

Quick Transfer

(without intro)

1. Dial extension

2. Disconnect

Normal intercom ringing (two short bursts)

operators who handle a large number of incoming calls which require transfer.

50 Large Screen Display Speakerphone Station User’s Guide

GCA70-349 Nonverbal Messaging

Nonverbal Messaging

LCD Message Delivery

You can set system-supplied messages at your station to be received and displayed by a calling LCD speakerphone.

•

To turn on a message from your telephone,

1. SELECT

2. SELECT

3. SELECT

OPTIONS Programming. NEXT.

Back at Call

out to lunch Take a message Iwillcallback

EXIT

4. SELECT

5. SELECT the message you would like to appear in a calling party’s LCD by SELECTING the corresponding interactive button. In addition to the five options shown below, there are 25 more options available to be programmed.

SELECT

•

display “Back at xxxx” on the LCD display.

SELECT

•

display “Call and the extension number” on the LCD dis play.

Large Screen Display Speakerphone Station User’s Guide 51

LCD MESSAGING

Back at

For example: dial for the time 01:45).

to and enter the extension number to call to

Call

For example: DIAL

0000

for the number 978-2200.

and enter the time you will be back to

#00 01 29 0405

#0907081502

Nonverbal Messaging GCA70-349

SELECT

•

LCD display.

SELECT

•

on the LCD display.

SELECT

•

the LCD display.

6. SELECT

•

To turn off the message and your intercom light,

1. SELECT

Character Dialing Code Character Dialing Code

101 808

202 909

303 000

out to lunch

Take a message

I will be back

EXIT

CLEAR

Dialing Code Table

to display “ out to lunch” on the

to display “Take a message”

to display “I will be back” on

4 04 space 12

505 – 15

606 : 29

707

52 Large Screen Display Speakerphone Station User’s Guide

GCA70-349 Nonverbal Messaging

LCD MESSAGE LIST

(Write the attendant supplied messages here)

Dial Code Message

01 Back at (default message 1)

02 Call (default message 2)

03 Ask them to hold (default message 3)

04 Take a message (default message 4)

05 I will call back (default message 5)

Large Screen Display Speakerphone Station User’s Guide 53

Nonverbal Messaging GCA70-349

Message Waiting Light and Messaging

If the system installer designates your LCD speakerphone to have message-wait originate ability, you can turn on the message-waiting light of any other telephone.

•

To turn on the message-waiting light (and a broken dial tone, if installer programmed) at another station that is idle or busy,

1. PRESS INTERCOM.

2. DIAL

3. DIAL extension number OR PRESS DSS/BLF button of station to

be alerted. The message-waiting light of called station will flash.

•

You can also turn on the message-waiting light and broken

*3.

dial tone at another station when that station is busy,

1. HEAR the busy tone AND REMAIN on the line.

2. SELECT

3. HANG UP.

•

To turn off the message waiting light at a

MESSAGE

Wednesday 19 11:36am Calling J Smith

busy or idle station,

1. PRESS INTERCOM.

2. DIAL

3. DIAL extension number OR PRESS DSS/BLF button of station that was alerted. The message-waiting light of called station will turn off.

#3.

CALLBK

MSG

•

To turn off the message-waiting light during message-delivering conversation,

1. PRESS INTERCOM once if off-hook, twice if on-hook.

54 Large Screen Display Speakerphone Station User’s Guide

GCA70-349 Nonverbal Messaging

•

To receive a message at an alerted station,

1. OBSERVE flashing message waiting light and the LCD message indicating who called for you.

2. SELECT automatically.

3. SELECT your station.

to dial the messaging station

CALL

CLEAR

to clear the message from

Response Message Delivery

By programming one or more RESPONSE MESSAGE buttons on your LCD speakerphone, you can respond with a variety of messages to many calling situations. A scrolling RESPONSE MESSAGE button allows the sender to select from several different messages which have been programmed by the system attendant. A fixed RESPONSE MESSAGE button sends the same message you previously select each time it is pressed. (See page 66 for instructions on programming a dedicated RESPONSE MESSAGE button.

•

To send an LCD message when you call and receive busy signal or no answer,

1. While still on the call, PRESS the appropriate RESPONSE MESSAGE button to send a preselected message to the other telephone,

Wednesday 19 11:36am Call J Doe

CALL CLEAR

Receiving aMessage

2. If a scrolling Response Messaging was programmed, continue to PRESS RESPONSE MESSAGE button AND DIAL your display shows the message you wish to send.

•

To send an LCD message to a caller who has initiated a

# when

SOHVA or intercom call from another LCD telephone,

1. HEAR the SOHVA tone or voice announcement in your handset or headset.

2. PRESS the appropriate fixed RESPONSE MESSAGE button to send a preselected message to the calling telephone,

3. If a scrolling Response Messaging was programmed, continue to PRESS RESPONSE MESSAGE button AND DIAL your display shows the message you wish to send.

Large Screen Display Speakerphone Station User’s Guide 55

# when

Nonverbal Messaging GCA70-349

Notes

56 Large Screen Display Speakerphone Station User’s Guide

GCA70-349 Programming

Programming

DSS Numbers

Storing another station extension number at a DSS/BLF programmable location allows you to monitor that station, dial with the press of one button, or pick up or hold calls at that station quickly and conveniently.

•

To store an intercom number as a DSS number,

NOTE: Storing DSS numbers at button locations will overwrite any previously

stored numbers.

1. SELECT

2. SELECT

3. SELECT

4. SELECT

5. PRESS programmable button to choose DSS/BLF button location.

6. DIAL extension number.

7. REPEAT the previous steps, OR SELECT

EXIT

8. PRESS SPEAKER to end.

OPTIONS Programming NEXT DSS/BLF

until the DSS option appears.

Select a DSS Location Show empty locations Show all DSS locations DSS level 1

EXIT

PARK

Designating anExtension

HOLD

CAUTION

Do not attempt to program interactive buttons; doing so can cause the sys

tem to make features unavailable. If you inadvertently program interactive

buttons, you can retrieve their functions in the following manner:

1. PRESS INTERCOM

2. PRESS the interactive button to be reprogrammed

3. DIAL

91, 92, or 93 (for buttons from left to right).

**1

Large Screen Display Speakerphone Station User’s Guide 57

Programming GCA70-349

Speed Dial Numbers

Speed dialing is a feature that lets you store and dial frequently called numbers using one or two buttons. You can store numbers for speed dialing at any programmable button that is not now assigned as a line button or other feature by the system administrator or installer or at the keypad numbers.

NOTE: The Federal Communications Commission (FCC) requires that

when programming emergency numbers and/or making test calls to emer gency numbers:

1. Remain on the line and briefly explain to the dispatcher the reason for the call.

2. Perform such activities in the off-peak hours, such as early morning or late evening.

•

To store an outside number as a speed dial number, follow the display prompts and proceed as follows:

1. SELECT

2. SELECT

3. SELECT appears.

OPTIONS

Programming

until

Speeddial

option

Select Location Show Empty Locations Show All Locations

Autodial Level

EXIT

PARK

HOLD

4. SELECT

Speeddial

to choose speed dial

programming.

5. PRESS programmable button OR dial pad

Choosing aButton

button (0–9) to choose storage location (remember, to access second level storage at a programmable button, press SHIFT first).

Speed DialingOptions

58 Large Screen Display Speakerphone Station User’s Guide

GCA70-349 Programming

6. SELECT

EDIT.

7. Make your speed dial route selection choice from the list on the LCD by pressing the appro priate button.

PRESS line button to select outside line,

•

DIAL 00 to select prime line or last line

•

used.

DIAL 01 to 16 to select line

•

Select Line Select Line Group Select Prime/Last Line Select Intercom

ARS

PREVEXIT

group.

PRESS INTERCOM button or dial 8 to se

•

Selecting Lineor Intercom

lect intercom.

NOTE: You may need a pause between numbers to compensate for differ

ences in response time between your system and the host system (ask your attendant about this). To store a pause, press HOLD, then continue dialing. If your system is behind a host system that needs a hookflash to access a feature, press TAP to store a hookflash, then continue dialing.

8. DIAL number (up to 16 digits long, include * and # if needed).

9. SELECT

to store the number.

DONE

10. REPEAT previous steps until all numbers are stored, OR SELECT

EXIT

0123456789*# Pause (p) Flash (f)

11. PRESS SPEAKER to end.

ERASE DONEENTER

Dialing aSpeed Number

Large Screen Display Speakerphone Station User’s Guide 59

Programming GCA70-349

Feature Access Codes

In addition to the system features which may be programmed using the interactive buttons, several other features may be programmed by using their access codes. The feature codes are programmed like speed dial numbers and can occupy the same programmable buttons on your telephone. Access codes are listed in Appendix A, Feature Access Codes found on page 87.

•

To store a system feature access code,

1. SELECT

2. SELECT

3. SELECT

OPTIONS

Programming

until

Feature Button

option appears.

4. SELECT

Feature Button.

5. SELECT the programmable button at which you wish to store the feature (remember, if there is anything else programmed at this button, the new programming will overwrite it). For help in selecting a button, SELECT

SHOW EMPTY LOCATIONS

to display unused feature buttons (green lights). To display all feature buttons (used and unused) (red lights),

SELECT

SHOW ALL LOCATIONS

6. The speakerphone will now display a list of features which you can scroll through by

SELECTING

7. SELECT the feature you want to assign to the programmable button.

8. REPEAT previous steps until all numbers are stored.

9. SELECT

EXIT

Select Feature Location Show Empty Locations Show All Locations

Feature Level 1

HOLDEXIT

PARK

Account Code Auto Redial Call Forward Entry Call Forward Personal

NEXTEXIT

10.PRESS SPEAKER to end.

•

To clear a feature button assignment,

1. REPEAT the above procedure, but SELECT

EXIT

once you

have selected the feature button.

As you program numbers, fill in the identification strips on your telephone as well as these tables.

60 Large Screen Display Speakerphone Station User’s Guide

GCA70-349 Programming

Speed Dial Numbers, Features or DSS/BLF Locations

(Programmable Buttons)

113 214 315 416 517 618 719 820

921 10 22 11 23 12 24

Personal Speed Dial Numbers

(Keypad Buttons) 16 27 38 49 50

Large Screen Display Speakerphone Station User’s Guide 61

Programming GCA70-349

LCD Feature Buttons

You can create feature access buttons to make operation easier. To do this, use the interactive buttons to select the feature you want to store, and then store it on a programmable button (see the instructions on page 60).

Account Code

•

for call record purposes.

Auto Redial

•

number.

Authorization Entry Code (

•

mobility to use your class of service features, prime line assignments, and exception numbers on any telephone in the system.

Auxiliary Pager

•

auxiliary jack.

Auxiliary Recorder

•

the auxiliary jack.

Auxiliary Ringer

•

the auxiliary jack.

Background Music

•

ground music; also allows you to choose from two preprogrammed music sources.

Call Forward All

•

your calls to another telephone.

Call Forward Outside System

•

incoming or transferred calls to telephone numbers outside the system.

Call Forward Personal

•

forward all of your prime line calls to another telephone.

Call Forward Ring No Answer All

•

you to forward all calls that ring at your station but receive no answer after a preprogrammed number of rings.

Call Forward Ring No Answer Personal

•

Personal)

station but receive no answer after a preprogrammed number of rings.

Camp-On With Automatic Call Back

•

on to a station. The system calls you back as soon as the called station becomes idle or occupied.

Camp-On (Call Waiting)

•

feature allows you to send a call waiting tone to the station and to wait on-line for a reply.

Clear Feature

•

—allows you to forward all prime line calls that ring at your

(

Account Code

(

Auto Redial

(

APAGE

(

ARECD

(

ARING

(

MUSIC

(

Call Forward All

(

)—clears a currently active or engaged feature.

CLEAR

)—allows you to enter an account code

)—allows you to redial the last dialed

Authorization Entry

)—selects external pager operation through the

)—selects tape recorder operation through

)—selects auxiliary ringer operation through

)—allows you to enable or disable back-

)—allows you to forward all of

(CFOS)— allows you to forward

(

Call Forward Personal

(

Call Forward RNA All

(

CAMP

(

)—when calling a busy station, this

CAMP

)—allows you the

)—allows you to

)—allows

Call Forward RNA

)—allows you to camp

62 Large Screen Dispaly Speakerphone Station User’s Guide

GCA70-349 Programming

(

Do Not Disturb

•

telephone.

Executive Override

•

or a Do Not Disturb condition at another telephone.

Group Listen

•

over the telephone speaker while you use the handset or headset; the distant party can hear only the conversation transmitted through the handset or headset microphone.

Headset

•

Meet Me (

•

instruction to meet you on line.

Message Wait

•

a message waiting.

Page Zone

•

Park Orbit

•

Pick-Up Direct

•

elsewhere in your system.

Pick-Up Group

•

in your group.

Privacy Release

•

share a line appearance for current call to join.

Response Messaging

•

an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD telephone.

Saved Number Redial

•

number saved

Service Observe

•

versation or activity at another telephone in an undetected manner.

Tracker Paging System

•

tracker pager numbers, pickup a tracker page, and either enable and/or disable a pager number.

Voice-Announce Block

•

announcements.

Volume Save

•

saved.

(

Headset Meet-Me

(

Page Zone

(

Park Orbit

(

)—prevents other telephones from ringing your

DND

(

Executive Override

(

Group Listen

)—allows you to use the Headset.

)—provides the capability for you to page with the

(

Message Wait

)—parks calls in preselected park orbit.

(

Pickup Direct

(

Pickup Group

(

Privacy Release

(

Service Observe

Volume Save

)—allows others to hear a conversation

)—allows you to be notified that there is

)—provides one-button access to paging.

)—allows you to pick up a call ringing

)—allows other telephones which

(

Response Messaging

(

Saved Number Redial

(Tracker Access)—allows you to enter

(

Voice Announce Block

)—allows the preset volume level to be

)—allows overriding a call

)—allows you to send

)—redials the last

)—allows you to monitor a con

)—blocks voice

Large Screen Display Speakerphone Station User’s Guide 63

Programming GCA70-349

Programming of the feature access buttons may require several selections involving many LCD screens. If an abbreviation used is not familiar to you, consult Appendix B, Display Abbreviations on page 93.

•

To create a feature access button,

1. SELECT

2. SELECT

3. SELECT

4. SELECT

OPTIONS

Programming

NEXT Feature Button

until the

Feature Button

option appears.

5. SELECT the Feature Level interactive button to toggle between 1 and 2.

6. SELECT one of the three options.

•

Show Empty Locations

•

Show All Locations

•

Feature Level

- green lights

- red lights

7. SELECT the button you want to assign as a feature button.

8. SELECT the feature you want to assign to by SELECTING the corresponding interactive button. (SELECT

to scroll through the

list of available feature.

9. REPEAT steps 1 through 7 for other features.

10.SELECT

to end programming.

EXIT

Select Feature Location Show Empty Locations Show All Locations

Feature Level 1

HOLDEXIT

PARK

Selecting aFeature

•

To clear a feature button assignment,

1. REPEAT the above procedure, but SELECT

CLEAR

before

selecting storage location button.

64 Large Screen Display Speakerphone Station User’s Guide

GCA70-349 Programming

Reminder Alert

You can set up to two reminder alerts to sound at your LCD so that you will remember important regular events or occasional events.

•

To set a reminder alert at your telephone,

1. SELECT

2. SELECT

OPTIONS

Programming.

Wednesday 19 11:36am

Reminder Alert 1

Reminder Alert 2

OFF

3. SELECT

until the

Reminder Alert

option appears.

4. SELECT

5. SELECT

Alert

Reminder Alert Reminder Alert 1

to select available alert designation; if

Reminder

you have already programmed an alert for 1, select 2 to set a second alert condition.

6. DIAL reminder time using the numbers on the dial pad (remember to add a zero [0] before single digit times: 01 for one o’clock, 02 for 2 o’clock, etc.)

7. Toggle interactive button betweenAMor

8. SELECT select

ON.

9. SELECT

Reminder Aler

EXIT

t interactive button to

PM.

When an alert sounds at the set time, you hear four short tone bursts, which will continue until acted upon. If you are not at your station to hear the alert when it sounds, your telephone’s ring tone changes to the alert tone for every incoming call until you respond to the alert.

•

To respond to an alert after it sounds, choose one of the following:

EXIT

Setting anAlert

Wednesday 19 11:36am

Reminder Alert 1

Time: 04:00

EXIT

Setting theAlert Time

Wednesday 19 11:36am

Wednesday 19 11:36am Alert 1 4:00 AM

CLEAR

1. SELECT

2. SELECT

CLEAR SET

to turn off the alert.

to reset the alert for the same

VMAIL

OPTIONS

time the following day.

Respond toan Alert

Large Screen Display Speakerphone Station User’s Guide 65

Programming GCA70-349

Response Message Button

You may program a RESPONSE MESSAGE button, which allows you to send an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD speakerphone, or to send an LCD message to another LCD speakerphone that you call and receive a busy signal or no answer.

•

To store a fixed RESPONSE MESSAGE button (delivers the same message each time it is pressed),

1. SELECT

2. SELECT

3. SELECT

4. SELECT

5. SELECT the programmable button you wish to use as a response message button.

6. SELECT

7. SELECT

8. SELECT from the list of displayed messages. SELECT scroll through the list of messages. If you use the Back at or Call options add to them as follows:

For Back at message, dial the code for the time numbers

•

and colon from dialing codes table.

For example, dial for time 01:45.

For the Call message, dial the code for telephone number

•

where you can be reached.

For example, dial

OPTIONS

Programming

NEXT Feature Button

NEXT Response Message

until the

Feature Button

Response Message

#0001290405

option appears.

#090708150202 0000

9. REPEAT steps 5 through 8 for other features, OR SELECT

to end programming.

EXIT

66 Large Screen Display Speakerphone Station User’s Guide

for number 978-2200).

GCA70-349 Other Advanced Features

Other Advanced Features

Background Music

If the telephone system supplies background music, you can turn it on at your LCD speakerphone while on-hook and idle. The system automatically turns background music off during calls and voice announcements.

•

To turn the music on,

1. SELECT

2. SELECT

3. SELECT

4. SELECT button and toggle between1or2.

5. SELECT

6. ADJUST music volume with the volume buttons.

•

To turn the music off,

1. SELECT

2. SELECT

3. SELECT

4. SELECT

OFF

5. SELECT

OPTIONS

Programming Background Music Background Music

EXIT

OPTIONS Programming Background Music Background Music

EXIT

interactive

interactive button and SELECT

Background Music Voice Announce Block

Do Not Disturb Contrast Level

SET

CLR

1 OFF

OFF 6

EXIT

Large Screen Display Speakerphone Station User’s Guide 67

Other Advanced Features GCA70-349

Line Groups

Some systems have telephone lines arranged into line groups which may be accessed for outside calling instead of selecting an individual line button.

•

If your system has line groups, access them as follows:

1. PRESS INTERCOM.

2. DIAL desired line group access code,

Line Group Access Codes

Line Group Default Code Active Code*

2 through 11

12 through 16

* If your system attendant has reassigned your line group access codes, write them here for future

reference.

3. LISTEN for outside dial tone.

4. DIAL desired number.

5. LIFT handset to talk.

80 through 89

60 through 64

68 Large Screen Display Speakerphone Station User’s Guide

GCA70-349 Other Advanced Features

Do Not Disturb Condition

This feature keeps calls from ringing at your LCD speakerphone and makes your station appear to be busy to intercom calls. As a reminder, a station that is set in Do Not Disturb mode will display this information on the LCD.

•

To enable DND, proceed as follows:

1. SELECT

2. SELECT

3. SELECT

4. SELECT

OPTIONS

Programming.

Do Not Disturb

toggle betweenONand

5. SELECT

•

To disable the DND condition,

EXIT

1. REPEAT the above procedure, BUT SELECT at step 4.

•

To set a Do Not Disturb condition at your telephone when a

interact button to .

OFF

Background Music VoiceAnnounceBlock

Do Not Disturb Contrast Level

EXIT

instead of

OFF

call rings at your station,

1. Hear ringing and notice incoming call infor-

mation in display.

2. SELECT

3. SELECT

4. SELECT

5. SELECT

OPTIONS Programming.

Do Not Disturb

Ringing will stop, caller will hear the do not disturb tone, and your telephone will remain in DND until you disable the feature (described above).

Background Music Voice Announce Block

interact button.

Do Not Disturb Contrast Level

EXIT

1 OFF

ON 6

PREV NEXT

1 OFF

ON 6

PREV NEXT

6. SELECT

Large Screen Display Speakerphone Station User’s Guide 69

EXIT

Other Advanced Features GCA70-349

Automatic Redial

If your station has the multiple automatic redial feature enabled, you can place up to ten numbers in your telephone’s redial queue.

NOTE: The AUTOMATIC REDIAL button described in the following steps

must be programmed by your system installer or attendant. Individual users DO NOT have access to programming of this feature.

•

To use the automatic redial feature to redial a busy or unanswered number,

1. While on the call, SELECT PRESS the AUTOMATIC REDIAL button

programmed by your installer.

2. The system repeatedly dials the number until you cancel the feature or the system has dialed the number a preprogrammed number of times (determined by your system installer).

3. The AUTOMATIC REDIAL light flashes between redials and turns on steady during redialing.

4. IF your installer has enabled answer supervision on your line, the system automatically cancels automatic redialing and turns the AUTOMATIC REDIAL light off.

5. IF answer supervision is NOT enabled, SELECT OR the programmed AUTOMATIC REDIAL button while on the call to cancel automatic redialing,

6. IF your system installer has enabled the redial multiple numbers feature, you can have up to ten numbers in your redial queue. To add numbers to your redial queue, REPEAT step 1 in the above procedure.

Auto Redial

Wednesday 19 11:36am L123

Initiating AutoRedial

Auto Redial

CONF ARDL

70 Large Screen Display Speakerphone Station User’s Guide

GCA70-349 Other Advanced Features

•

To scroll through numbers in your redial queue if your telephone is currently idle,

1. SELECT REDIAL button. The display shows the last number dialed.

2. Choose one of the following:

SELECT

•

queue.

SELECT

•

SELECT

•

To interrupt the redialing procedure so that you can scroll

Auto Redial

REMOVE

NEXT EXIT

OR the programmed AUTOMATIC

to remove the number from the redial

to scroll to the next number in the queue.

to exit from the redial queue.

through numbers in your redial queue,

1. While your telephone is in the process of dialing a number,

SELECT

REDIAL button twice. This treats the number as answered, cancels automatic redialing for that number, and puts the number back in the automatic redial queue. The display shows the last number dialed.

2. CHOOSE from one of the following:

SELECT

•

queue.

SELECT

•

SELECT

•

Auto Redial

REMOVE

NEXT EXIT

or the programmed AUTOMATIC

to remove the number from the redial

to scroll to the next number in the queue.

to exit from the redial queue.

•

To cancel the automatic redial feature, choose one of the following:

1. PERFORM any user activity at the station (go on-hook, select the speaker button, etc.),

2. DIAL

3. SELECT REDIAL button while the number you wish to remove from the redial queue is ringing.

Large Screen Display Speakerphone Station User’s Guide 71

#72 to delete all numbers from the redial queue,

Auto Redial

or the programmed AUTOMATIC

Other Advanced Features GCA70-349

Tracker Paging System

When installed with your system, the Tracker Paging System option allows you to send call back and parked call messages to Tracker pagers assigned to station extension numbers. Along with the parked call message, the system parks the call in orbit for retrieval by the paged party. The type of message that the system delivers (either alphanumeric or numeric-only) is dependent upon the Tracker pager model in use at the station.

When outside callers call into a system that has both a Tracker Paging option and a voice mail option installed, the system gives these callers the option of either leaving a message or tracking the person that they are calling.

•

To track a called party after receiving a ring—no answer,

1. MAKE an intercom call to someone AND RECEIVE no answer.

2. SELECT

3. HEAR confirmation beep (Tracker page accepted) OR HEAR busy tone (Tracker page not accepted).

TRACK

Wednesday 19 11:36am

Callback Message

Calling J Smith

Track

4. PRESS SPEAKER to end.

•

To track a called party without first

Initiating aTracker Page

calling them,

1. PRESS INTERCOM AND DIAL *8.

2. DIAL extension number OR SELECT the tive button. The LCD display shows several letters beside each interactive button. SELECT the interactive button next to the letter of the person’s name whom you wish to call. The LCD display shows the first existing name to match to the letters you selected or shows a No Name Match message if the system cannot find a match.

NOTE: All the names starting with the letters you selected will appear, but

they will not be in alphabetical order.

3. SELECT you reach the name you need.

72 Large Screen Display Speakerphone Station User’s Guide

to display the subsequent names in the index until

LIST NAMES

interac

GCA70-349 Other Advanced Features

4. HEAR confirmation beep (Tracker page accepted) OR HEAR busy tone (Tracker page not accepted).

5. PRESS SPEAKER to end.

•

To use Tracker to transfer a call to a park orbit for retrieval and transmit the call’s park orbit code and caller ID information (if available),

1. ANSWER call AND SELECT

2. DIAL extension number.

3. If the called station does not answer or is busy, SELECT

4. HEAR confirmation beep (Tracker page accepted) OR HEAR busy tone (Tracker page not accepted).

5. PRESS SPEAKER button to end.

NOTE: Tracker parked calls will recall to your station after a prepro-

grammed time-out. You can either place the call into another Tracker page orbit or retrieve the call.

•

To retrieve a call that you parked using the Tracker option,

1. PRESS HOLD button to scroll your held calls, (display shows

and extension number of each parked call).

PAGE

2. PRESS TAP to retrieve the displayed parked call.

•

If you receive a parked call message on your Tracker pager,

1. GO to any system station.

2. PRESS INTERCOM.

Transfer

TRACK

3. DIAL Tracker pager orbit code (

4. RETRIEVE call.

•

To enable or disable a Tracker pager at your station,

1. PRESS INTERCOM.

2. DIAL

3. PRESS SPEAKER to end.

Large Screen Display Speakerphone Station User’s Guide 73

#07 to enable, OR DIAL #06 to disable.

#800 to #899 ).

Other Advanced Features GCA70-349

Auxiliary Jack

Your Impact SCS LCD speakerphone may be equipped with an auxiliary jack that provides an interface for a headset, a tape recorder, an external ringer or an external pager. If your LCD speakerphone is so equipped, you must program one of it’s programmable buttons to serve as an enable/disable button for each auxiliary device you plan to connect. The system will activate only the device that it identifies in the display, and will activate only one device at any time.

The following modes are programmable with the auxiliary jack:

The headset mode allows you to operate your telephone with a headset

•

instead of as a speakerphone or with the handset.

NOTE: The recorder, external ringer, or pager requires external power.

The recorder mode allows you to send your voice and that of the distant

•

party to a tape recorder. The ringer mode allows an external speaker to sound the ringing of your

•

telephone. The pager mode allows an external paging device to sound all voice

•

announcements (all-call, zone paging, voice announced intercom calls) sent to your telephone.

Auxiliary JackLocation

74 Large Screen Display Speakerphone Station User’s Guide

GCA70-349 Other Advanced Features

•

Program the enable/disable buttons (at any blank programmable button location) as follows:

1. SELECT

2. SELECT

3. SELECT

4. SELECT

5. PRESS blank programmable button location to serve as enable/disable button for the feature you’ve selected.

6. SELECT appears.

•

APAGE

•

ARECD

•

ARING

•

Headset

7. RETURN to previous steps to add another device, OR SELECT SPEAKER to quit.

•

To enable an auxiliary mode,

1. SELECT enable/disable button to enable mode. Light associated with button turns on and display denotes feature.

OPTIONS

Programming

NEXT Feature Button

to choose pager

to choose recorder

to choose external ringer

until the

until desired auxiliary feature

to choose headset

Feature Button

option appears.

Executive Override Group Listen Headset

Meet Me Message Wait

Programming Button

NEXTEXIT

•

To disable an auxiliary mode,

1. SELECT enable/disable button. Light associated with button will turn off and display no longer denotes the feature.

CAUTION

With the exception of a headset microphone, do not connect the audio out

put of any external device to the auxiliary jack. Also, do not connect the tip

and ring leads of a telephone line to the auxiliary jack. Do not connect any

devices to the auxiliary jack other than those mentioned above.

Large Screen Display Speakerphone Station User’s Guide 75

Other Advanced Features GCA70-349

Account Codes

If the installer has arranged your system for account code entry, your display may prompt you to enter an account code after answering a call.

•

To enter account code on an incoming call,

1. IF available, PRESS programmed ACCOUNT CODE button (the call in progress is not interrupted).

2. IF not available, PRESS INTERCOM AND

DIAL

on hold).

3. DIAL account code. Your telephone automati cally returns to the call after you’ve dialed the complete account code.

If the installer has arranged your system for account code entry, your display may prompt you to enter an account code before dialing. Depending upon how the installer has programmed your system, these account codes may be “forced”(mandatory) for dialing outside numbers

•

To enter account code on an outgoing call,

1. DIAL 9 OR other line button (the display will prompt for

Account Code

2. PRESS INTERCOM (call is automatically placed on hold).

3. DIAL ACCOUNT CODE button.

4. LISTEN for dial tone AND DIAL number you are calling.

NOTE: See page 60 for instructions on programming a dedicated

ACCOUNT CODE button.

*04 (call is automatically placed

if programmed to do so).

*04 AND account code, OR PRESS programmed

Account Code Auto Redial Call Forward Entry Call Forward Personal

Account CodeEntry

NEXTEXIT

76 Large Screen Display Speakerphone Station User’s Guide

GCA70-349 Other Advanced Features

Dial By Name

The Dial By Name feature provides an index of names for you to search through. When you select a name in the index, the system will automatically dial that person’s extension number.

•

To use Dial By Name,

1. SELECT

OPTIONS

to enter the dial by name

menu.

2. SELECT

Internal Dial by Name

interactive

button for intercom calling, OR SELECT

External Dial by Name

3. SELECT

ALL

to view all entries OR

for speed dial calling.

SELECT interactive button corresponding to the letters in the name you want to locate (for example, dial

for Comdial). There is no

ABC

limit to the number of digits you can dial.

4. The display shows the first existing name match to the dialed digits or shows a

MATCH

message if the system can not find a

match.

5. SELECT

to display the subsequent

names in the index until you reach the name you need.

Internal Dial by Name External Dial by Name

Programming Call Log

EXT

NEXTEXIT

Selecting DialBy Name

QZ ABC DEF

GHI JKL

EXT

MNO PRS TUV

WXY OTHER

EXITALL

6. SELECT interactive button corresponding to the name you want to call.

Entering Search

Alphanumeric Keypad

GHI

PRS

Large Screen Display Speakerphone Station User’s Guide 77

ABC

JKL

TUV

DEF

MNO

WXY

Other Advanced Features GCA70-349

VolumeControl

Setting Current VolumeLevel

The volume control on your telephone is a multipurpose control you can use to set the volume (loudness) of the ringer, the speaker, the handset, the headset, background music, and the group listening mode.

•

There are four ringer loudness levels (plus an off position). Set these levels as follows:

1. While your telephone is on-hook and idle,

PRESS the VOLUME UP OR VOLUME DOWN button once for each change in

loudness you desire. The ringer sounds once for each change as an example of the current setting.

Impact SCS8412S and 8412F

VolumeButtons

NOTE: If you set the ringer to the

short ring burst once for each call you receive at your station while the ringer is off.

•

There are eight speaker loudness levels. Set these levels

position, your telephone will sound a

OFF

for the current call as follows:

1. While on a call and in speakerphone mode, PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness

that you desire.

•

There are at least eight handset loudness levels that you can set for the current call as follows:

1. While on a call and in handset mode, PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness that you

desire.

NOTE: When the call ends, the system resets the loudness of all future calls

to the programmed (default) setting. For instructions in setting your speakerphone’s default volume, see the next section of this chapter.

78 Large Screen Display Speakerphone Station User’s Guide

GCA70-349 Other Advanced Features

•

There are eight headset loudness levels that you can set for the current call as follows:

1. While on a call and in headset mode,

PRESS the VOLUME UP OR VOLUME DOWN button once for each change in

loudness that you desire.

•

There are eight group listening loudness levels. Set the level for the current call as follows:

1. While on a call and in the group listening

mode, PRESS VOLUME UP OR VOLUME DOWN button once for each change in loudness you desire.

•

There are eight background music

Impact SCS8412S and 8412F

VolumeButtons

loudness levels. To set the level,

1. While background music is on at your station, PRESS VOLUME UP OR VOLUME DOWN button once for each change in loudness

you desire. This level remains set for background music until you change it again, even if you turn off the feature and then reactivate it.

Muting YourSpeakerphone

By using the MUTE button, you can block transmission of your voice to the distant party. You can do this whether you are using the handset or the speaker.

•

To mute your station,

1. PRESS MUTE (mute function and light turn on). You can still hear the distant party, but he or she cannot hear you.

•

To speak to the distant party,

1. PRESS MUTE again (mute function and light turn off).

Large Screen Display Speakerphone Station User’s Guide 79

Other Advanced Features GCA70-349

Programmed Button Display

Button Functions Display (Button Query)

You can cause the display to identify the function of each button on your telephone.

•

To button query your telephone,

1. SELECT

2. SELECT

3. SELECT option appears.

4. SELECT

5. PRESS the button in question.

6. READ the displayed information (display will hold for few seconds before the telephone returns to idle).

OPTIONS

Programming

Button Query

until the

Button Query

Speeddial DSS Feature Button Button Query

EXIT

Button Query

EXIT

Status Of Busy Lines and Stations (Busy DSS/BLF Button Inquiry)

You can use this feature to identify the station that is busy on a line or the line on which a station is busy.

•

To identify the station that occupies a busy line,

1. PRESS DSS/BLF button for busy line.

2. READ your display for intercom number of station that is busy on line.

•

To identify the line that a busy station occupies,

1. PRESS DSS/BLF button for busy station.

2. READ your display for the busy station’s line number.

80 Large Screen Display Speakerphone Station User’s Guide

GCA70-349 Other Advanced Features

Automatic Set Relocation

If your installer has equipped your system with automatic set relocation, when you move your telephone to a new location, the system gives you a choice (through a display prompt) as to whether you want to keep your previous programming or use the programming in the new location.

•

To maintain the extension number and programming features from the old location,

1. CONNECT the telephone line cord to the new jack.

2. OBSERVE the flashing HOLD light AND PRESS HOLD while

the light is still flashing (your telephone immediately assumed the features from the previous location).

NOTE: If you do not select a button after installing the telephone, the

system automatically defaults to the programming from the previous location.

•

To assume the extension number and programming features from the new location,

1. CONNECT the telephone line cord to the new jack.

2. OBSERVE the flashing HOLD light AND DIAL light is still flashing (your telephone immediately assumes the features from the new location).

Large Screen Display Speakerphone Station User’s Guide 81

# while the

Other Advanced Features GCA70-349

Paging

Your system provides an all-call or a zone page feature that you access by dialing special codes. This arrangement sounds your voice announcement through the telephone speakers or through an external paging unit.

•

To send a paging announcement,

1. LIFT handset.

2. PRESS INTERCOM.

3. DIAL

NOTE: Zone 1 (code 70) provides an all-call function in the default

mode.

4. MAKE announcement.

5. REMAIN on line if awaiting a reply (known as a Meet-Me page), OR HANG UP handset.

At times other telephone users may page you with instructions to meet them on line. This is known as a Meet-Me page. You can go to the nearest telephone, dial a code, and be in contact with the paging party.

•

To reply to a Meet-Me page,

1. LIFT handset of nearest telephone.

2. PRESS INTERCOM.

3. DIAL

4. MEET paging party on line.

70 through 77 for zones 1–8.

78.

82 Large Screen Display Speakerphone Station User’s Guide

GCA70-349 Other Advanced Features

ViewingThe Call Log

The Call Log feature allows you to view the last 10 outgoing calls made from your station. If you have caller ID, the LCD will also display incoming calls. Incoming calls are designated with an I next to the number and outgoing calls are designated with an O.

•

To view the call log,

1. SELECT

2. SELECT

OPTIONS. Call Log.

The LCD displays the last 10 phone numbers you dialed (or the numbers that called you, if you have caller ID). Incoming calls are desig nated with an I to the left of the number and outgoing calls are designated with an O.

3. To scroll through the lists of numbers, press the

NEXTorPREV

buttons.

4. To display the time of a call, press the corresponding button to the right of the LCD.

5. Press

when you are done.

EXIT

Internal Dial by Name External Dial by Name

Programming Call Log

EXT

NEXTEXIT

Viewingthe Call Log

Large Screen Display Speakerphone Station User’s Guide 83

Other Advanced Features GCA70-349

IMIST Module

Impact SCS 8412F-** and 8412S-** speakerphones equipped with the optional IMIST module can support an IST device (modem, FAX machine, industry-standard telephone, etc.) in addition to the LCD speakerphone. Depending on system programming, the IST device may be used to make outgoing calls and receive incoming calls. The functionality of the IMIST module depends on the type of system you are using:

The IMIST module functions on a DXP system with the appropriate

•

digital station board, but the IMIST module will not have its own exten sion number and will not function simultaneously with the speakerphone.

On a DXP Plus system, the IMIST module functions simultaneously with

•

the speakerphone and has its own extension number if your system has the appropriate digital station board and memory board. If your system does not have the optional enhanced memory board, the IMIST module will function like the one on the DXP system described above. Check with your system installer for complete details.

On a FXS or FXT system, the speakerphone and IMIST module can func-

•

tion simultaneously and the IMIST module has its own extension number.

NOTE: The IMIST module does not provide voltage to light a message

waiting light. Message waiting lights on devices plugged into the IMIST module will not function.

IMIST Module

84 Large Screen Display Speakerphone Station User’s Guide

GCA70-349 Other Advanced Features

DSS/BLF Console Operation

The IB64X, IB48X, and IB24X DSS/BLF consoles have additional buttons and status lights that extend the memory button capability of an adjacent companion telephone. The buttons can be programmed for automatic dialing (speed dial) or direct station selection (DSS) with busy lamp field (BLF) using the instructions provided previously in this guide.

When the installer assigns a DSS/BLF console to a station port, the system recognizes it as such and automatically clears (blanks) the console buttons so that you can store numbers at the buttons as you need them.

IB64X DSS/BLF Console

Large Screen Display Speakerphone Station User’s Guide 85

Other Advanced Features GCA70-349

Accessing The DSS/BLF Console Button Levels

The IB24X and IB48X DSS/BLF consoles have four levels of buttons, quadrupling the consoles’ button capacity. The four buttons at the bottom of each console allow you to select which button level is currently active. To change button levels, press one of the buttons at the bottom of the console. The leftmost button activates level 1, the next button activates level 2, etc. A light beside the appropriate button lights to indicate which level is currently active.

IB24X DSS/BLF Console

86 Large Screen Display Speakerphone Station User’s Guide

IB48X DSS/BLF Console

GCA70-349 Feature Access Codes

Feature Access Codes

This chart provides you with a quick reference guide of the feature dialing codes. If you wish, you can detach these pages and keep them near your telephone to serve as a stand alone reference. On page 60 the Feature Access Code section describes a method to program these codes on your telephone at unused programmable buttons.

Feature Enable Code Disable Code

Account Code

All Call

Attendant Calling

Authorization Code

INTERCOM +

account code

INTERCOM +

authorization code

*04 +

#08 +

Automatic Callback and Call Waiting

Background Music

INTERCOM +

11 or 12

Call Divert Station

Call Forward, Personal

Large Screen Display Speakerphone Station User’s Guide 87

INTERCOM +

extension number

INTERCOM +

extension number

*6 INTERCOM + #6

INTERCOM + #1

*55 +

*51 +

INTERCOM +

Feature Access Codes GCA70-349

Feature Enable Code Disable Code

Call Forward, Ring-No Answer, All Calls

Call Forward, Ring-No Answer, Personal Calls

Call Forward, All Calls

Call Park, Orbit 910-990

Call Park, Pickup

Call Pickup, Directed

Call Pickup, Group

INTERCOM +

extension number

INTERCOM +

extension number

INTERCOM +

extension number

INTERCOM +

*54 +

*53 +

*52 +

* +

910 to 999

INTERCOM +

# +

910 to 999

INTERCOM +

extension number

INTERCOM +

*4 +

INTERCOM +

Clear Major Alarm Ring

DISA Access Installer Assigned

Do Not Disturb

Do Not Disturb Override

INTERCOM +

extension number +

#09

#01

INTERCOM + #01

(repeat)

*03

DSS/BLF Programming

88 Large Screen Display Speakerphone Station User’s Guide

INTERCOM +

**3

GCA70-349 Feature Access Codes

Feature Enable Code Disable Code

Executive Override

Hold, Manual

Hold, Exclusive

Hold, Directed

Hold, Directed Pickup

LCD Messaging

Line Group 1

Line Groups 2-11

Line Groups 12-16

extension number +

*03

HOLD

HOLD + HOLD

INTERCOM +

message

INTERCOM +

80 to 89

INTERCOM +

60 to 64

*90

#90

*02 +

INTERCOM +

#02

Line Pick Up From Any Station, Zones 1-4

Line Pick Up From Any Station, All Zones

Meet-Me Answer Page

Message Waiting

Message Wait Retrieval

Large Screen Display Speakerphone Station User’s Guide 89

INTERCOM +

65 to 68

INTERCOM +

extension number

#00

*3 +

INTERCOM + #3 +

extension number

Feature Access Codes GCA70-349

Feature Enable Code Disable Code

Operator Access

Paging, All Call

Paging, Zones 2-8

Paging, Meet-Me

Park Orbit Retrieve

Park Orbit Send

Personal Ringing Tones

Redial Last Dialed Number

INTERCOM +

71 to 77

INTERCOM +

# +

910 to 999

INTERCOM +

* +

910 to 999

INTERCOM +

tone code (

**4 +

1 to 8 )

Remote Station Disable

Response Message

Service Observing

Speed Dial, Station

INTERCOM +

extension number

INTERCOM +

button +

INTERCOM +

extension number

1 , 2 , 3 , 4 , 5 , 6 ,

*05 +

**6 +

01 to 30

#03 +

Keypad

INTERCOM + #05 +

extension number

7 , 8 , 9 ,or 0

90 Large Screen Display Speakerphone Station User’s Guide

GCA70-349 Feature Access Codes

Feature Enable Code Disable Code

Speed Dial, System

Speed Dial, Programming

Station Lock

Volume Save

Voice-Announce Block

NOTE: The dialing codes provided in this quick reference guide are default

values. Your system installer has the ability to renumber these codes.

The following table details several unique dialing codes that are only applicable to single line proprietary and industry-standard telephones.

*100 to *599

INTERCOM +

Feature Enable Code

**1

#04 +

code

**7

*2 INTERCOM + #2

Pick Up Last Line

Broker’s Call

Speed Dial Access Code

Saved Number Redial

Dial Saved Number

TAP Dialing Code

Large Screen Display Speakerphone Station User’s Guide 91

*08 *07 *01 *06 *09

Feature Access Codes GCA70-349

Notes

92 Large Screen Display Speakerphone Station User’s Guide

Vertical Communications FXT, Impact FXS User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents