Vertical Communications and FX Series User Manual

R

DXP, DXP Plus, and FX Series

Digital Communications System

LCD Speakerphone Station User’s Guide

1	ABC 2	DEF 3
GHI 4	JKL 5	MNO6
PRS 7	TUV 8	WXY9
	OPER0	#
SPKR	T/C	MUTE
HOLD	TAP	ITCM

COMDIAL	DIGITECH
unisyn05.cdr
TRANS	TAP
CONF
SPKR	MUTE
HOLD	ITCM

This user’s guide applies to the following system and telephone models:

System Model:

DXP software revision 9C and later.

DXP Plus software revision 11A and later. FX Series software revision 12A and later.

Telephone Model:

Impression 2022S Rev. A and later DigiTech 7700S-** Rev. I and later

If you need more information, consult your LCD Speakerphone Reference Manual.

Contact your Comdial dealer for updates of this as well as other Comdial publications as your needs require.

C E R T I F I E D

I S O 9 0 0 1

Accredited by the Dutch Council for Accreditation for certification and registration activities.

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FICATIO

	C	R	E	D	I
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E ANSI-RAB
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Comdial's Quality Management System Is

Certified To The ISO 9001 Standard.

Comdial® strives to design the features in our communications systems to be fully interactive with one another. However, this is not always possible, as the combinations of accessories and features are too varied and extensive to insure total feature compatibility. Accordingly, some features identified in this publication will not operate if some other feature is activated.

Comdial® disclaims all liability relating to feature non-compatibility or associated in any way with problems which may be encountered by incompatible features. Notwithstanding anything contained in this publication to the contrary, Comdial makes no representation herein as to the compatibility of features.

2/12/97

GCA70–198

Contents

Contents

Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page #

1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1

1.1 Understanding What The Lights Mean . . . . . . . . . . . . . 1–1 1.2 Using The LCD Abbreviations. . . . . . . . . . . . . . . . . . . . 1–2 1.3 Using The Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . 1–8

2 Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

2.1 Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2–1

2.2Answering A Subdued Off-Hook

Voice Announcement (SOHVA). . . . . . . . . . . . . . . . . . . 2–2

2.3 Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

3	Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	3–1
3.1	Making A Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	3–1
3.2	Accessing Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	3–1
3.3	Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . .	3–2
3.4	Using Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	3–3
3.5	Making A Subdued Off-Hook
	Voice Announcement (SOHVA). . . . . . . . . . . . . . . . . . .	3–4
3.6	Making A Paging Announcement . . . . . . . . . . . . . . . . .	3–5
3.7	Camping On At A Busy Station And
	Waiting For An Answer (Call Waiting) . . . . . . . . . . . . .	3–6
3.8	Camping On At An Idle Station And
	Waiting For An Automatic Callback . . . . . . . . . . . . . . .	3–7

3.9Camping On At A Busy Station And

Waiting For An Automatic Callback . . . . . . . . . . . . . . .

3–8

4 Placing Calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.1 Holding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Using Call Park. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3

LCD Station User's Guide – iii

Contents		GCA70–198
5	Sending And Receiving Non-Verbal Messages .	. . . . 5–1
5.1	Using The Messaging Feature . . . . . . . . . . . . . . . . .	. . . 5–1
5.2	Using LCD Messaging . . . . . . . . . . . . . . . . . . . . . . .	. . . 5–2
5.3	Sending An LCD Message . . . . . . . . . . . . . . . . . . . .	. . . 5–3
6	Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . .	. . . 6–1
6.1	Transferring Outside Calls . . . . . . . . . . . . . . . . . . . .	. . . 6–1
7	Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . .	. . . 7–1
7.1	Conferencing Stations Together . . . . . . . . . . . . . . . .	. . . 7–1
8	Programming Your Telephone . . . . . . . . . . . . . . .	. . . 8–1
8.1	Storing DSS Numbers . . . . . . . . . . . . . . . . . . . . . . .	. . . 8–1
8.2	Storing Feature Buttons . . . . . . . . . . . . . . . . . . . . . .	. . . 8–2
8.3	Storing A Response Message Button . . . . . . . . . . . .	. . . 8–2
8.4	Programming Speed Dial Numbers . . . . . . . . . . . . .	. . . 8–3
8.5	Setting A Reminder Alert . . . . . . . . . . . . . . . . . . . . .	. . . 8–5
9	Using The Other Telephone Features . . . . . . . . . .	. . . 9–1
9.1	Adjusting The Display Contrast . . . . . . . . . . . . . . . .	. . . 9–1
9.2	Blocking Voice-Announce Calls . . . . . . . . . . . . . . .	. . . 9–1
9.3	Displaying Status Of Busy Lines
	And Stations (Busy Button Inquiry) . . . . . . . . . . . .	. . . 9–2
9.4	Displaying Button
	Functions (Button Query). . . . . . . . . . . . . . . . . . . . .	. . . 9–2
9.5	Diverting Incoming
	Calls To Another Station. . . . . . . . . . . . . . . . . . . . . .	. . . 9–3

9.6Listening To A Call Over The

	Telephone Speaker (Group Listening) . . . . . . . . . . . . . .	9–3
9.7	Muting Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . .	9–4
9.8	Setting A Do Not Disturb Condition . . . . . . . . . . . . . . .	9–4

iv – LCD Station User's Guide

GCA70–198

Contents

9.9Overriding A Call Or A Do

Not Disturb Condition At Another

Telephone (Executive Override). . . . . . . . . . . . . . . . . . . 9–5 9.10 Setting The Volume Control . . . . . . . . . . . . . . . . . . . . . . 9–6 9.11 Setting Your Personal Ringing Tones . . . . . . . . . . . . . . . 9–8 9.12 Using Background Music. . . . . . . . . . . . . . . . . . . . . . . . 9–8

10 Operating Your Telephone

With A DSS/BLF Console . . . . . . . . . . . . . . . . . . . . . 10–1

10.1 Operating Your Telephone

With A DSS/BLF Console . . . . . . . . . . . . . . . . . . . . . . 10–1

Publication Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I–1

Appendix A (Quick Reference Guide) . . . . . . . . . . . . . . . . A–1

LCD Station User's Guide – v

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GCA70–198

Introducing The Telephone

1 Introducing The Telephone

Congratulations and thank you for using a Comdial telephone! This manual serves as a helpful guide for using your new telephone’s many functions. If you should need more information about a particular function or a function that is not listed in this guide, consult the Impression / DigiTech LCD Speakerphone Reference Manual (your system attendant should have several copies).

1.1 Understanding What The Lights Mean

The lights on your telephone indicate the status of lines, features, and intercom.

—Next to a Direct Station Select (DSS)/ Busy Lamp Field (BLF) button:

Steady red = station is in use.

Flashing red = station is receiving a call.

Winking red = message-waiting light set for you by station associated with that DSS button.

— Next to a line button:

Steady green = line is in use at your station.

Steady red = line is in use at another station.

Flashing red = your line is ringing.

Flashing orange = your line is ringing and will be answered when you lift the handset.

Winking green = line is on hold at your station.

Winking red = line is on hold at another station.

Fluttering orange = line has recalled from hold at your station.

Fluttering green = a second line has recalled from hold at your station before you have answered the first recalling line (fluttering orange).

Fluttering red = line has recalled from hold at another station.

LCD Station User's Guide 1 – 1

Introducing The Telephone GCA70–198

— Next to an INTERCOM button:

Steady green with a quick flash = you are using your intercom. Winking red = an LCD message is set on your telephone for others to receive when calling.

Flashing orange = another station is calling you.

— Next to a fixed feature or programmable feature button: Steady red = the feature is on.

Steady off = the feature is off.

— Above the HOLD button: Fluttering red = message awaits pickup.

Winking green = a line is on hold at your station.

— Above the SPEAKER button:

On steady (with telephone on hook and busy) = speakerphone mode is active.

On steady (with telephone on hook and idle) = background music is active.

Flashing = feature viewing and programming is in progress.

— Above the MUTE button:

On steady = called party cannot hear your conversation.

— Above the SHIFT button:

On steady = shift mode is activated to allow access to second level speed dial numbers programmed at DSS button locations.

Explanation of Light Patterns

The lights on your telephone alert you to different conditions by turning on and off in a certain pattern. You will observe the following light patterns on your speakerphone:

Flashing. The light flashes on an off at equal times (about 1/2 second on and 1/2 second off).

Winking. In contrast to flashing, the light flashes off for a very short time compared to the time it is on.

Fluttering. A fluttering light is about eight times faster than a flashing light.

1 – 2 LCD Station User's Guide

GCA70–198

Introducing The Telephone

Auxiliary	LCD	Alphanumeric	Interactive Buttons
Jack	Display		(NOT programmable)
TAP
Button
Transfer/			DIGITECH
Conference		COMDIAL
Button
Speaker				Programmable
Mute				Buttons
Button
		TRANS	TAP
		CONF
Speaker
Button
		SPKR	MUTE
Volume
Control
Message
Waiting				Intercom
Light
		HOLD	ITCM	Button
				AW400

Hold Button

Microphone Opening

DigiTech LCD Speakerphone

unisyn12.cdr

Mute Light

Speaker Light

Message

Waiting Light

1	ABC 2	DEF 3
GHI 4	JKL 5	MNO6
PRS 7	TUV 8	WXY9
	OPER0	#
SPKR	T/C	MUTE
HOLD	TAP	ITCM

Interactive Buttons

Line Lights, DSS/BLF Lights (one for each button)

Hold Light

Intercom Light

Impression LCD Speakerphone

LCD Station User's Guide 1 – 3

Introducing The Telephone

GCA70–198

1.2 Using The LCD Abbreviations

The following chart identifies the abbreviations on your LCD screen and provides a brief definition of each feature. For more detailed information see the Impression / DigiTech LCD Speakerphone Reference Manual, GCA70–226.

Abbreviation	Feature	Definition
ACCT	Account	Stores a button that enables
		account code entry.
ALERT	Set Reminder	Sets two reminder alerts that will
		sound at your station at specified
		times.
ALL	All Calls Forward	Routes all of your calls to a
		different station location.
ANS	Answer	Retrieves an unanswered
		transferred call that returns to your
		station.
APAGE	Auxiliary Pager	Stores a button that selects external
		pager operation through the
		auxiliary jack.
ARECD	Auxiliary Recorder	Stores a button that selects
		auxiliary recorder operation
		through the auxiliary jack.
ARING	Auxiliary Ringer	Stores a button that selects
		auxiliary ringer operation through
		the auxiliary jack.
ARDL	Automatic Redial	Redials a busy call once a minute
		for 10 minutes.
BKSP	Backspace	Erases incorrect entries during
		speed number programming.
CALL	Call	Calls a station that turned on your
		message waiting light.
CALLBK	I Will Call Back	Responds to a SOHVA call with a
		non-verbal message.

1 – 4 LCD Station User's Guide

GCA70–198 Introducing The Telephone

Abbreviation	Feature	Definition
CFWD	Call Forward	Forwards all of your calls to a different
		station location. When chosen as a
		feature, stores a button that enables the
		function.
CAMP	Camp On	Has system call you when busy station
		becomes idle. When chosen as a
		feature, stores a button that enables the
		function.
CLEAR	Clear Features	Stores a button that clears a currently
		active or engaged feature.
CLR	Clear	Cancels a call forward condition.
CONF	Conference	Establishes a conference.
DARK	Dark (contrast)	Makes LCD screen darker.
DISP	Display	Adjusts the contrast of your LCD
		screen.
DND	Do Not Disturb	Makes your station appear busy to other
		stations. When chosen as a feature,
		stores a button that enables the function.
DSS	Direct Station	Store a personal intercom number at a
	Selection	DSS location.
EXIT	Exit Selection	Ends a current programming session.
FEAT	Feature	Presents several different features that
		you can store at programmable buttons
		for later use.
GPLSN	Group Listen	When chosen as a feature, stores a
		button that enables loudspeaker
		broadcast of distant party’s voice.
HDSET	Headset	When chosen as a feature, stores a
		button that enables headset operation.
HAVE	Ask Caller To	Sends a non-verbal response to SOHVA
HOLD	Hold	callers so they will know to place the
		outside caller on hold.

LCD Station User's Guide 1 – 5

Introducing The Telephone GCA70–198

Abbreviation	Feature	Definition
LIGHT	Light (contrast)	Makes the LCD screen lighter.
MSG	Message	Turns on the message-waiting light at
		another station.
MUSIC	Background	Turns on the background music at
	Music	your station. When chosen as a
		feature, stores a button that enables
		the function.
NEXT	Next Display	Shows the next display.
NoANS	No	Forward calls that ring at your station
	Answer/Forward	but receive no answer.
OPTION	Options	Selects interactive button features.
OVER	Override	Overrides either a Do Not Disturb
		condition or a busy condition at a
		station you have called.
PAGE	Paging Zone	When chosen as a feature, stores a
		button that provides one-button
		access to paging.
PARK	Park Orbit	When chosen as a feature, stores a
		button that provides one-button call
		parking.
PCKUP	Pickup	When chosen as a feature, stores a
		button that allows you to pick up a
		call ringing elsewhere.
PERS	Personal	Routes your personal intercom calls
		to a different station location.
PRIV	Privacy	When chosen as a feature, stores a
		button that releases privacy for a
		current call.
QUERY	Button Query	Displays program status of any
		button.
RECON	Reconnect	Reconnects you to a transferred call.
RING	Ring Tone	Selects different ringing tones.

1 – 6 LCD Station User's Guide

GCA70–198 Introducing The Telephone

Abbreviation	Feature	Definition
SAVE	Save Number	Permanently saves last number you
		dialed. When chosen as a feature,
		stores a button that provides the
		function.
SDIAL	Speed Dial	Programs a number for one-button
		calling.
SEND	Send Transfer	Re-transfers a previously transferred
		call that returned to your station.
SET	Set Feature	Enables call forwarding.
SOHVA	Secure Off-	Sends a subdued off-hook voice
	Hook Voice	announcement to another station.
	Announce
SRC	Music Source	Selects the music source that will
		supply background music.
TAKE MSG	Take A Message	Sends a non-verbal response to
		SOHVA callers so they will know to
		take a message from an outside party.
VAB	Voice	Inhibits your station from receiving a
	Announce Block	SOHVA. When chosen as a feature,
		stores a button that provides the
		function.

LCD Station User's Guide 1 – 7

Introducing The Telephone

GCA70–198

1.3 Using The Speakerphone

When using your speakerphone, the microphone and loudspeaker are farther away from you than when you use a handset. Both the signal from the loudspeaker and the signal to the microphone must be strengthened. When microphones and loudspeakers are close together, such as in a speakerphone, additional amplification typically generates a ringing sound (public address systems do this if the volume is too high or the microphone is too close to a loudspeaker).

Your speakerphone’s sound-activated switches allow either the microphone or the loudspeaker to be on at a given time. This means that voice sounds travel in only one direction at a particular moment.

NOTE: All references to fixed buttons are printed in upper case bold type, for example “Press the INTERCOM button.”

All references to interactive buttons are printed in upper case, bold italic type, for example “Press the OPTIONS button.”

Speakerphone User Guidelines

∙Both parties cannot talk at the same time. You must wait for silence out of your loudspeaker before talking. You must stop talking to hear the other party.

∙Background noise may prevent the sound-activated switches from operating properly. Avoid placing the speakerphone where it will detect sounds from typewriters, keyboards, printers, paging systems, and other equipment.

∙Speak slightly louder than normal and with a clear, authoritative voice. For the microphone to best detect your voice, speak within three feet of it and face the telephone.

1 – 8 LCD Station User's Guide

GCA70–198

Introducing The Telephone

∙Raising the volume of the loudspeaker makes it easier for the sound-activated switches in your telephone to select the distant party’s voice. Lowering the volume of the loudspeaker makes it easier for the switches to select your voice.

∙Since the system takes several seconds to provide the best switching, constant sound patterns—such as elongating your words and playing externally-supplied music—may prevent the sound-activated switches from operating properly.

∙Place the telephone on a hard surface and away from table edges. Do not place the telephone in corners or enclosures. Do not let obstructions come between you and the microphone. Rooms with hard, flat surfaces that reflect sound may affect the sound-activated switches.

∙If you are using a handset and the other party is using a speakerphone, avoid breathing heavily into your microphone. Avoid other sounds that may affect the distant telephone’s sound-activated switches.

∙In some situations, such as when you or the distant party are in a noisy environment, you may have to lift your handset to ensure a clear conversation.

∙When both you and the distant party use speakerphones, the sound-activated switches can occasionally detect both voices simultaneously, thus blocking out both voices.

LCD Station User's Guide 1 – 9

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GCA70–198 Answering Calls

	2		Answering Calls

2.1 Answering Calls

∙ To answer a call that is ringing at your telephone,

1.If the light is flashing orange, lift handset, —OR—

if the light is flashing red, press the line button next to it and lift handset.

∙To answer a call using the speakerphone,

1.Press flashing line or INTERCOM button.

∙To answer a call that is ringing at any telephone,

1.Lift handset.

2.Press INTERCOM and dial 4 plus extension number of ringing telephone.

∙To answer a call that is ringing at a particular telephone in your group,

1.Hear ringing.

2.Press INTERCOM and dial # 4 (you must have the ringing station programmed in your call pickup group).

3.Speak toward telephone to answer call. Lift handset if you desire privacy.

LCD Station User's Guide 2 – 1

Answering Calls

GCA70–198

∙To answer a call that is ringing the loud ringer or night transfer station,

1.Hear ringing.

2.Lift handset.

3.Press INTERCOM.

4.Dial 65 through 68 to select ringing zone (1–4 ) at the location of the bell, or dial 69 to answer any ringing zone.

NOTE: This feature is known as Trunk Access From Any Station (TAFAS).

2.2Answering A Subdued Off-

Hook Voice Announcement (SOHVA)

The installer may arrange your telephone to receive a subdued off-hook voice announcement (SOHVA). If so, an intercom caller may mix into your outside call and deliver a message to your telephone receiver for you to hear.

NOTE: While off-hook on an outside call, you will hear several quick tone bursts followed by an announcement delivered to your ear through the handset.

∙To respond verbally,

1.Press and hold REPLY.

2.Speak into handset.

∙To respond non-verbally,

1.Press MSG.

2.Press HAVE HOLD, TAKE MSG (Take Message), or CALL BACK depending on which message you want to leave.

NOTE: Announcing station must have LCD speakerphone.

∙To block a SOHVA,

1.Press BLOCK when calling party initiates SOHVA.

2 – 2 LCD Station User's Guide

GCA70–198

Answering Calls

2.3 Forwarding Calls

∙To forward calls made to your station,

1.Press OPTIONS.

2.Press NEXT until the CFWD option appears.

3.Press CFWD.

4.Press SET.

5.Press PERS to forward prime line and intercom calls, —OR—

press ALL to forward all calls, —OR—

press NO ANS to forward calls that ring at your station but receive no answer after a preprogrammed number of rings (then press PERS to forward your prime line and intercom calls or press ALL to forward all calls that ring with no answer at your telephone).

6.Dial extension number of telephone that is to receive your forwarded calls.

7.Press SPEAKER to end.

∙To forward calls that ring at your station but receive no answer,

1.Press OPTIONS.

2.Press NEXT until the CFWD option appears.

3.Press CFWD.

4.Press SET.

5.Press NO ANS.

6.Press PERS to forward your prime line and intercom calls or press ALL to forward all calls that ring with no answer at your telephone (your system installer has already programmed how many times your telephone will ring before calls are forwarded).

6.Dial extension number of telephone to receive your forwarded calls.

7.Press SPEAKER to end.

LCD Station User's Guide 2 – 3

Answering Calls

GCA70–198

∙To cancel call forwarding,

1.Press OPTIONS.

2.Press NEXT until the CFWD option appears.

3.Press CFWD.

4.Press CLR to disable call forwarding.

5.Press SPEAKER to end.

2 – 4 LCD Station User's Guide

GCA70–198 Making Calls

	3		Making Calls

3.1 Making A Call

∙To make a call,

1.Lift handset, select line (unless your telephone selects it for you) or select INTERCOM, and listen for dial tone.

2.Either dial number, use speed dial feature, use redial feature, or press Direct Station Select (DSS) if making an intercom call.

3.2 Accessing Lines

∙To access outside line using the line group feature,

1.Press INTERCOM, then dial line group access code: 9 = group 1,

80–89 = groups 2 through 11, 60–64 = groups 12 through 16.

2.Listen for outside dial tone.

3.Dial number.

4.When called party answers, lift handset.

∙To queue for a line group if all lines are busy,

1.Press INTERCOM and dial line group access code (9, 80–89 , or

60–64 ).

2.Hear busy tone and dial 6.

3.Hang up and wait for queuing ring-back.

∙To answer queuing ring-back,

1.Lift handset and hear dial tone for line.

LCD Station User's Guide 3 – 1