Vertical Communications and FX Series User Manual

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R

DXP, DXP Plus, and FX Series

Digital Communications System

LCD Speakerphone Station User’s Guide

1

ABC 2

DEF 3

GHI 4

JKL 5

MNO6

PRS 7

TUV 8

WXY9

 

OPER0

#

SPKR

T/C

MUTE

HOLD

TAP

ITCM

COMDIAL

DIGITECH

unisyn05.cdr

 

TRANS

TAP

CONF

 

SPKR

MUTE

HOLD

ITCM

This user’s guide applies to the following system and telephone models:

System Model:

DXP software revision 9C and later.

DXP Plus software revision 11A and later. FX Series software revision 12A and later.

Telephone Model:

Impression 2022S Rev. A and later DigiTech 7700S-** Rev. I and later

If you need more information, consult your LCD Speakerphone Reference Manual.

Contact your Comdial dealer for updates of this as well as other Comdial publications as your needs require.

C E R T I F I E D

I S O 9 0 0 1

Accredited by the Dutch Council for Accreditation for certification and registration activities.

CER

TI

N

FICATIO

 

C

R

E

D

I

 

 

 

C

 

 

 

 

 

 

 

 

 

A

R

E ANSI-RAB

G

 

I

S T

T

E

D

R

A

R

Comdial's Quality Management System Is

Certified To The ISO 9001 Standard.

Comdial® strives to design the features in our communications systems to be fully interactive with one another. However, this is not always possible, as the combinations of accessories and features are too varied and extensive to insure total feature compatibility. Accordingly, some features identified in this publication will not operate if some other feature is activated.

Comdial® disclaims all liability relating to feature non-compatibility or associated in any way with problems which may be encountered by incompatible features. Notwithstanding anything contained in this publication to the contrary, Comdial makes no representation herein as to the compatibility of features.

2/12/97

GCA70–198

Contents

Contents

Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page #

1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1

1.1 Understanding What The Lights Mean . . . . . . . . . . . . . 1–1 1.2 Using The LCD Abbreviations. . . . . . . . . . . . . . . . . . . . 1–2 1.3 Using The Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . 1–8

2 Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

2.1 Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2–1

2.2Answering A Subdued Off-Hook

Voice Announcement (SOHVA). . . . . . . . . . . . . . . . . . . 2–2

2.3 Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

3

Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3–1

3.1

Making A Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3–1

3.2

Accessing Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3–1

3.3

Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . .

3–2

3.4

Using Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3–3

3.5

Making A Subdued Off-Hook

 

 

Voice Announcement (SOHVA). . . . . . . . . . . . . . . . . . .

3–4

3.6

Making A Paging Announcement . . . . . . . . . . . . . . . . .

3–5

3.7

Camping On At A Busy Station And

 

 

Waiting For An Answer (Call Waiting) . . . . . . . . . . . . .

3–6

3.8

Camping On At An Idle Station And

 

 

Waiting For An Automatic Callback . . . . . . . . . . . . . . .

3–7

3.9Camping On At A Busy Station And

Waiting For An Automatic Callback . . . . . . . . . . . . . . .

3–8

4 Placing Calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.1 Holding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Using Call Park. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3

LCD Station User's Guide – iii

Contents

 

GCA70–198

5

Sending And Receiving Non-Verbal Messages .

. . . . 5–1

5.1

Using The Messaging Feature . . . . . . . . . . . . . . . . .

. . . 5–1

5.2

Using LCD Messaging . . . . . . . . . . . . . . . . . . . . . . .

. . . 5–2

5.3

Sending An LCD Message . . . . . . . . . . . . . . . . . . . .

. . . 5–3

6

Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . .

. . . 6–1

6.1

Transferring Outside Calls . . . . . . . . . . . . . . . . . . . .

. . . 6–1

7

Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . .

. . . 7–1

7.1

Conferencing Stations Together . . . . . . . . . . . . . . . .

. . . 7–1

8

Programming Your Telephone . . . . . . . . . . . . . . .

. . . 8–1

8.1

Storing DSS Numbers . . . . . . . . . . . . . . . . . . . . . . .

. . . 8–1

8.2

Storing Feature Buttons . . . . . . . . . . . . . . . . . . . . . .

. . . 8–2

8.3

Storing A Response Message Button . . . . . . . . . . . .

. . . 8–2

8.4

Programming Speed Dial Numbers . . . . . . . . . . . . .

. . . 8–3

8.5

Setting A Reminder Alert . . . . . . . . . . . . . . . . . . . . .

. . . 8–5

9

Using The Other Telephone Features . . . . . . . . . .

. . . 9–1

9.1

Adjusting The Display Contrast . . . . . . . . . . . . . . . .

. . . 9–1

9.2

Blocking Voice-Announce Calls . . . . . . . . . . . . . . .

. . . 9–1

9.3

Displaying Status Of Busy Lines

 

 

And Stations (Busy Button Inquiry) . . . . . . . . . . . .

. . . 9–2

9.4

Displaying Button

 

 

Functions (Button Query). . . . . . . . . . . . . . . . . . . . .

. . . 9–2

9.5

Diverting Incoming

 

 

Calls To Another Station. . . . . . . . . . . . . . . . . . . . . .

. . . 9–3

9.6Listening To A Call Over The

 

Telephone Speaker (Group Listening) . . . . . . . . . . . . . .

9–3

9.7

Muting Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . .

9–4

9.8

Setting A Do Not Disturb Condition . . . . . . . . . . . . . . .

9–4

iv – LCD Station User's Guide

GCA70–198

Contents

9.9Overriding A Call Or A Do

Not Disturb Condition At Another

Telephone (Executive Override). . . . . . . . . . . . . . . . . . . 9–5 9.10 Setting The Volume Control . . . . . . . . . . . . . . . . . . . . . . 9–6 9.11 Setting Your Personal Ringing Tones . . . . . . . . . . . . . . . 9–8 9.12 Using Background Music. . . . . . . . . . . . . . . . . . . . . . . . 9–8

10 Operating Your Telephone

With A DSS/BLF Console . . . . . . . . . . . . . . . . . . . . . 10–1

10.1 Operating Your Telephone

With A DSS/BLF Console . . . . . . . . . . . . . . . . . . . . . . 10–1

Publication Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I–1

Appendix A (Quick Reference Guide) . . . . . . . . . . . . . . . . A–1

LCD Station User's Guide – v

This page remains blank intentionally.

GCA70–198

Introducing The Telephone

1 Introducing The Telephone

Congratulations and thank you for using a Comdial telephone! This manual serves as a helpful guide for using your new telephone’s many functions. If you should need more information about a particular function or a function that is not listed in this guide, consult the Impression / DigiTech LCD Speakerphone Reference Manual (your system attendant should have several copies).

1.1 Understanding What The Lights Mean

The lights on your telephone indicate the status of lines, features, and intercom.

Next to a Direct Station Select (DSS)/ Busy Lamp Field (BLF) button:

Steady red = station is in use.

Flashing red = station is receiving a call.

Winking red = message-waiting light set for you by station associated with that DSS button.

Next to a line button:

Steady green = line is in use at your station.

Steady red = line is in use at another station.

Flashing red = your line is ringing.

Flashing orange = your line is ringing and will be answered when you lift the handset.

Winking green = line is on hold at your station.

Winking red = line is on hold at another station.

Fluttering orange = line has recalled from hold at your station.

Fluttering green = a second line has recalled from hold at your station before you have answered the first recalling line (fluttering orange).

Fluttering red = line has recalled from hold at another station.

LCD Station User's Guide 1 – 1

Introducing The Telephone GCA70–198

Next to an INTERCOM button:

Steady green with a quick flash = you are using your intercom. Winking red = an LCD message is set on your telephone for others to receive when calling.

Flashing orange = another station is calling you.

Next to a fixed feature or programmable feature button: Steady red = the feature is on.

Steady off = the feature is off.

Above the HOLD button: Fluttering red = message awaits pickup.

Winking green = a line is on hold at your station.

Above the SPEAKER button:

On steady (with telephone on hook and busy) = speakerphone mode is active.

On steady (with telephone on hook and idle) = background music is active.

Flashing = feature viewing and programming is in progress.

Above the MUTE button:

On steady = called party cannot hear your conversation.

Above the SHIFT button:

On steady = shift mode is activated to allow access to second level speed dial numbers programmed at DSS button locations.

Explanation of Light Patterns

The lights on your telephone alert you to different conditions by turning on and off in a certain pattern. You will observe the following light patterns on your speakerphone:

Flashing. The light flashes on an off at equal times (about 1/2 second on and 1/2 second off).

Winking. In contrast to flashing, the light flashes off for a very short time compared to the time it is on.

Fluttering. A fluttering light is about eight times faster than a flashing light.

1 – 2 LCD Station User's Guide

GCA70–198

Introducing The Telephone

Auxiliary

LCD

Alphanumeric

Interactive Buttons

Jack

Display

(NOT programmable)

TAP

 

 

 

 

Button

 

 

 

 

Transfer/

 

 

DIGITECH

 

Conference

 

COMDIAL

 

 

 

 

 

Button

 

 

 

 

Speaker

 

 

 

Programmable

 

 

 

 

Mute

 

 

 

Buttons

 

 

 

 

Button

 

 

 

 

 

 

TRANS

TAP

 

 

 

CONF

 

Speaker

 

 

 

 

 

 

 

Button

 

 

 

 

 

 

SPKR

MUTE

 

Volume

 

 

 

 

Control

 

 

 

 

Message

 

 

 

 

Waiting

 

 

 

Intercom

Light

 

 

 

 

HOLD

ITCM

Button

 

 

 

 

 

 

 

 

AW400

Hold Button

Microphone Opening

DigiTech LCD Speakerphone

unisyn12.cdr

Mute Light

Speaker Light

Message

Waiting Light

1

ABC 2

DEF 3

GHI 4

JKL 5

MNO6

PRS 7

TUV 8

WXY9

 

OPER0

#

SPKR

T/C

MUTE

HOLD

TAP

ITCM

Interactive Buttons

Line Lights, DSS/BLF Lights (one for each button)

Hold Light

Intercom Light

Impression LCD Speakerphone

LCD Station User's Guide 1 – 3

Introducing The Telephone

GCA70–198

1.2 Using The LCD Abbreviations

The following chart identifies the abbreviations on your LCD screen and provides a brief definition of each feature. For more detailed information see the Impression / DigiTech LCD Speakerphone Reference Manual, GCA70–226.

Abbreviation

Feature

Definition

ACCT

Account

Stores a button that enables

 

 

account code entry.

ALERT

Set Reminder

Sets two reminder alerts that will

 

 

sound at your station at specified

 

 

times.

ALL

All Calls Forward

Routes all of your calls to a

 

 

different station location.

ANS

Answer

Retrieves an unanswered

 

 

transferred call that returns to your

 

 

station.

APAGE

Auxiliary Pager

Stores a button that selects external

 

 

pager operation through the

 

 

auxiliary jack.

ARECD

Auxiliary Recorder

Stores a button that selects

 

 

auxiliary recorder operation

 

 

through the auxiliary jack.

ARING

Auxiliary Ringer

Stores a button that selects

 

 

auxiliary ringer operation through

 

 

the auxiliary jack.

ARDL

Automatic Redial

Redials a busy call once a minute

 

 

for 10 minutes.

BKSP

Backspace

Erases incorrect entries during

 

 

speed number programming.

CALL

Call

Calls a station that turned on your

 

 

message waiting light.

CALLBK

I Will Call Back

Responds to a SOHVA call with a

 

 

non-verbal message.

1 – 4 LCD Station User's Guide

GCA70–198 Introducing The Telephone

Abbreviation

Feature

Definition

CFWD

Call Forward

Forwards all of your calls to a different

 

 

station location. When chosen as a

 

 

feature, stores a button that enables the

 

 

function.

CAMP

Camp On

Has system call you when busy station

 

 

becomes idle. When chosen as a

 

 

feature, stores a button that enables the

 

 

function.

CLEAR

Clear Features

Stores a button that clears a currently

 

 

active or engaged feature.

CLR

Clear

Cancels a call forward condition.

CONF

Conference

Establishes a conference.

DARK

Dark (contrast)

Makes LCD screen darker.

DISP

Display

Adjusts the contrast of your LCD

 

 

screen.

DND

Do Not Disturb

Makes your station appear busy to other

 

 

stations. When chosen as a feature,

 

 

stores a button that enables the function.

DSS

Direct Station

Store a personal intercom number at a

 

Selection

DSS location.

EXIT

Exit Selection

Ends a current programming session.

FEAT

Feature

Presents several different features that

 

 

you can store at programmable buttons

 

 

for later use.

GPLSN

Group Listen

When chosen as a feature, stores a

 

 

button that enables loudspeaker

 

 

broadcast of distant party’s voice.

HDSET

Headset

When chosen as a feature, stores a

 

 

button that enables headset operation.

HAVE

Ask Caller To

Sends a non-verbal response to SOHVA

HOLD

Hold

callers so they will know to place the

 

 

outside caller on hold.

LCD Station User's Guide 1 – 5

Introducing The Telephone GCA70–198

Abbreviation

Feature

Definition

LIGHT

Light (contrast)

Makes the LCD screen lighter.

MSG

Message

Turns on the message-waiting light at

 

 

another station.

MUSIC

Background

Turns on the background music at

 

Music

your station. When chosen as a

 

 

feature, stores a button that enables

 

 

the function.

NEXT

Next Display

Shows the next display.

NoANS

No

Forward calls that ring at your station

 

Answer/Forward

but receive no answer.

OPTION

Options

Selects interactive button features.

OVER

Override

Overrides either a Do Not Disturb

 

 

condition or a busy condition at a

 

 

station you have called.

PAGE

Paging Zone

When chosen as a feature, stores a

 

 

button that provides one-button

 

 

access to paging.

PARK

Park Orbit

When chosen as a feature, stores a

 

 

button that provides one-button call

 

 

parking.

PCKUP

Pickup

When chosen as a feature, stores a

 

 

button that allows you to pick up a

 

 

call ringing elsewhere.

PERS

Personal

Routes your personal intercom calls

 

 

to a different station location.

PRIV

Privacy

When chosen as a feature, stores a

 

 

button that releases privacy for a

 

 

current call.

QUERY

Button Query

Displays program status of any

 

 

button.

RECON

Reconnect

Reconnects you to a transferred call.

RING

Ring Tone

Selects different ringing tones.

1 – 6 LCD Station User's Guide

GCA70–198 Introducing The Telephone

Abbreviation

Feature

Definition

SAVE

Save Number

Permanently saves last number you

 

 

dialed. When chosen as a feature,

 

 

stores a button that provides the

 

 

function.

SDIAL

Speed Dial

Programs a number for one-button

 

 

calling.

SEND

Send Transfer

Re-transfers a previously transferred

 

 

call that returned to your station.

SET

Set Feature

Enables call forwarding.

SOHVA

Secure Off-

Sends a subdued off-hook voice

 

Hook Voice

announcement to another station.

 

Announce

 

SRC

Music Source

Selects the music source that will

 

 

supply background music.

TAKE MSG

Take A Message

Sends a non-verbal response to

 

 

SOHVA callers so they will know to

 

 

take a message from an outside party.

VAB

Voice

Inhibits your station from receiving a

 

Announce Block

SOHVA. When chosen as a feature,

 

 

stores a button that provides the

 

 

function.

LCD Station User's Guide 1 – 7

Introducing The Telephone

GCA70–198

1.3 Using The Speakerphone

When using your speakerphone, the microphone and loudspeaker are farther away from you than when you use a handset. Both the signal from the loudspeaker and the signal to the microphone must be strengthened. When microphones and loudspeakers are close together, such as in a speakerphone, additional amplification typically generates a ringing sound (public address systems do this if the volume is too high or the microphone is too close to a loudspeaker).

Your speakerphone’s sound-activated switches allow either the microphone or the loudspeaker to be on at a given time. This means that voice sounds travel in only one direction at a particular moment.

NOTE: All references to fixed buttons are printed in upper case bold type, for example “Press the INTERCOM button.”

All references to interactive buttons are printed in upper case, bold italic type, for example “Press the OPTIONS button.”

Speakerphone User Guidelines

Both parties cannot talk at the same time. You must wait for silence out of your loudspeaker before talking. You must stop talking to hear the other party.

Background noise may prevent the sound-activated switches from operating properly. Avoid placing the speakerphone where it will detect sounds from typewriters, keyboards, printers, paging systems, and other equipment.

Speak slightly louder than normal and with a clear, authoritative voice. For the microphone to best detect your voice, speak within three feet of it and face the telephone.

1 – 8 LCD Station User's Guide

GCA70–198

Introducing The Telephone

Raising the volume of the loudspeaker makes it easier for the sound-activated switches in your telephone to select the distant party’s voice. Lowering the volume of the loudspeaker makes it easier for the switches to select your voice.

Since the system takes several seconds to provide the best switching, constant sound patterns—such as elongating your words and playing externally-supplied music—may prevent the sound-activated switches from operating properly.

Place the telephone on a hard surface and away from table edges. Do not place the telephone in corners or enclosures. Do not let obstructions come between you and the microphone. Rooms with hard, flat surfaces that reflect sound may affect the sound-activated switches.

If you are using a handset and the other party is using a speakerphone, avoid breathing heavily into your microphone. Avoid other sounds that may affect the distant telephone’s sound-activated switches.

In some situations, such as when you or the distant party are in a noisy environment, you may have to lift your handset to ensure a clear conversation.

When both you and the distant party use speakerphones, the sound-activated switches can occasionally detect both voices simultaneously, thus blocking out both voices.

LCD Station User's Guide 1 – 9

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GCA70–198 Answering Calls

 

 

 

 

 

2

 

Answering Calls

 

 

 

 

2.1 Answering Calls

To answer a call that is ringing at your telephone,

1.If the light is flashing orange, lift handset, —OR—

if the light is flashing red, press the line button next to it and lift handset.

To answer a call using the speakerphone,

1.Press flashing line or INTERCOM button.

To answer a call that is ringing at any telephone,

1.Lift handset.

2.Press INTERCOM and dial 4 plus extension number of ringing telephone.

To answer a call that is ringing at a particular telephone in your group,

1.Hear ringing.

2.Press INTERCOM and dial # 4 (you must have the ringing station programmed in your call pickup group).

3.Speak toward telephone to answer call. Lift handset if you desire privacy.

LCD Station User's Guide 2 – 1

Answering Calls

GCA70–198

To answer a call that is ringing the loud ringer or night transfer station,

1.Hear ringing.

2.Lift handset.

3.Press INTERCOM.

4.Dial 65 through 68 to select ringing zone (1–4 ) at the location of the bell, or dial 69 to answer any ringing zone.

NOTE: This feature is known as Trunk Access From Any Station (TAFAS).

2.2Answering A Subdued Off-

Hook Voice Announcement (SOHVA)

The installer may arrange your telephone to receive a subdued off-hook voice announcement (SOHVA). If so, an intercom caller may mix into your outside call and deliver a message to your telephone receiver for you to hear.

NOTE: While off-hook on an outside call, you will hear several quick tone bursts followed by an announcement delivered to your ear through the handset.

To respond verbally,

1.Press and hold REPLY.

2.Speak into handset.

To respond non-verbally,

1.Press MSG.

2.Press HAVE HOLD, TAKE MSG (Take Message), or CALL BACK depending on which message you want to leave.

NOTE: Announcing station must have LCD speakerphone.

To block a SOHVA,

1.Press BLOCK when calling party initiates SOHVA.

2 – 2 LCD Station User's Guide

GCA70–198

Answering Calls

2.3 Forwarding Calls

To forward calls made to your station,

1.Press OPTIONS.

2.Press NEXT until the CFWD option appears.

3.Press CFWD.

4.Press SET.

5.Press PERS to forward prime line and intercom calls, —OR—

press ALL to forward all calls, —OR—

press NO ANS to forward calls that ring at your station but receive no answer after a preprogrammed number of rings (then press PERS to forward your prime line and intercom calls or press ALL to forward all calls that ring with no answer at your telephone).

6.Dial extension number of telephone that is to receive your forwarded calls.

7.Press SPEAKER to end.

To forward calls that ring at your station but receive no answer,

1.Press OPTIONS.

2.Press NEXT until the CFWD option appears.

3.Press CFWD.

4.Press SET.

5.Press NO ANS.

6.Press PERS to forward your prime line and intercom calls or press ALL to forward all calls that ring with no answer at your telephone (your system installer has already programmed how many times your telephone will ring before calls are forwarded).

6.Dial extension number of telephone to receive your forwarded calls.

7.Press SPEAKER to end.

LCD Station User's Guide 2 – 3

Answering Calls

GCA70–198

To cancel call forwarding,

1.Press OPTIONS.

2.Press NEXT until the CFWD option appears.

3.Press CFWD.

4.Press CLR to disable call forwarding.

5.Press SPEAKER to end.

2 – 4 LCD Station User's Guide

GCA70–198 Making Calls

 

 

 

 

 

3

 

Making Calls

 

 

 

 

3.1 Making A Call

To make a call,

1.Lift handset, select line (unless your telephone selects it for you) or select INTERCOM, and listen for dial tone.

2.Either dial number, use speed dial feature, use redial feature, or press Direct Station Select (DSS) if making an intercom call.

3.2 Accessing Lines

To access outside line using the line group feature,

1.Press INTERCOM, then dial line group access code: 9 = group 1,

80–89 = groups 2 through 11, 60–64 = groups 12 through 16.

2.Listen for outside dial tone.

3.Dial number.

4.When called party answers, lift handset.

To queue for a line group if all lines are busy,

1.Press INTERCOM and dial line group access code (9, 80–89 , or

60–64 ).

2.Hear busy tone and dial 6.

3.Hang up and wait for queuing ring-back.

To answer queuing ring-back,

1.Lift handset and hear dial tone for line.

LCD Station User's Guide 3 – 1

+ 47 hidden pages