Vertical Communications 8412S, 8412F User Manual
R
DXP, DXP
Plus
, and FX Series
Digital Communications Systems
Large Screen Speakerphone Reference Manual
ABC
2
GHI4JKL5MNO
TUV
PRS
8
7
* 0 #
R
MESSAGE
DEF
31
SHIFT
6
TAP
TRNS/CONF
WXY
9
SPEAKER
MUTE
HOLD
This reference manual applies to the following system and
telephone models:
System Models:
DXP systems with software 13A and later.
•
DXP Plus systems with software 13A and later.
•
FX Series with software 13A and later.
•
Telephone Models:
Impact SCS 8412F-** Rev. A and later.
•
Impact SCS 8412S-** Rev. A and later.
•
Contact your Comdial dealer for updates of this as well as
other Comdial publications.
* Tri-Level Compression is a
registered trademark of ACS
Wireless, Inc.
Comdial strives to design the features in our communications systems to
be fully interactive with one another. However, this is not always possible,
as the combinations of accessories and features are too varied and extensive
to insure total feature compatibility. Accordingly, some features identified
in this publication will not operate if some other feature is activated.
Comdial disclaims all liability relating to feature non-compatibility or
associated in any way with problems which may be encountered by
incompatible features. Notwithstanding anything contained in this
publication to the contrary, Comdial makes no representation herein as to
the compatibility of features.
GCA70–349 Contents
Contents
Introducing The LCD Speakerphone . . . . . . . . . . . . . 1–1
1
1.1 Using This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1
1.2 Using Your Speakerphone. . . . . . . . . . . . . . . . . . . . . . . 1–3
1.3 Using Your Headset. . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–8
1.4 Understanding The Large Screen Display. . . . . . . . . . . 1–9
1.5 Understanding The Display Abbreviations . . . . . . . . . 1–10
1.6 Knowing Your Speakerphone’s Functions . . . . . . . . . 1–13
1.7 Understanding What The Lights Mean . . . . . . . . . . . . 1–15
1.8 Adjusting The Telephone Pedestal . . . . . . . . . . . . . . . 1–17
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
2
2.1 Answering Outside Calls. . . . . . . . . . . . . . . . . . . . . . . . 2–1
2.2 Answering Intercom Calls. . . . . . . . . . . . . . . . . . . . . . . 2–2
2.3 Answering Calls at Monitored Stations. . . . . . . . . . . . . 2–3
2.4 Answering Night-Transferred Calls. . . . . . . . . . . . . . . . 2–4
2.5 Making A Call Pick-Up. . . . . . . . . . . . . . . . . . . . . . . . . 2–5
2.6 Responding To A Subdued
Off-Hook Voice Announcement. . . . . . . . . . . . . . . . . . 2–6
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1
3
3.1 Dialing Manually. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1
3.2 Dialing Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
3.3 Using Dial By Name . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3
3.4 Redialing A Previously Dialed Number . . . . . . . . . . . . 3–4
3.5 Using Line Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8
3.6 Waiting For A Line (Queuing) . . . . . . . . . . . . . . . . . . . 3–9
3.7 Making Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . 3–10
3.8 Camping On At A Busy Station and
Waiting For An Automatic Callback . . . . . . . . . . . . . 3–11
3.9 Camping On At An Idle Station and
Waiting For An Automatic Callback . . . . . . . . . . . . . 3–12
3.10 Camping On At A Busy Station
And Waiting For An Answer. . . . . . . . . . . . . . . . . . . . 3–12
3.11 Overriding A Call Or A Do Not Disturb
Condition At Another Telephone . . . . . . . . . . . . . . . 3–13
3.12 Making A Subdued Off-Hook Voice
Announcement (SOHVA) . . . . . . . . . . . . . . . . . . . . . . 3–14
Contents – 1
Contents GCA70–349
Placing Calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4
4.1 Holding Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 Handling Hold Recalls. . . . . . . . . . . . . . . . . . . . . . . . . . 4–4
4.3 Parking Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5
4.4 Handling Park Recalls . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6
Transferring Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1
5
5.1 Transferring Calls—Screened . . . . . . . . . . . . . . . . . . . . 5–1
5.2 Transferring Calls—Unscreened . . . . . . . . . . . . . . . . . . 5–3
5.3 Making A Hot Transfer . . . . . . . . . . . . . . . . . . . . . . . . . 5–4
5.4 Transferring Calls Using Quick Transfer . . . . . . . . . . . 5–5
Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1
6
6.1 Conferencing Telephones Together. . . . . . . . . . . . . . . . 6–1
Using The Other Telephone Features. . . . . . . . . . . . . 7–1
7
7.1 Adjusting The Display Contrast . . . . . . . . . . . . . . . . . . 7–1
7.2 Blocking Voice-Announce Calls. . . . . . . . . . . . . . . . . . 7–1
7.3 Displaying Status Of Busy Lines
And Stations (Busy Button Inquiry). . . . . . . . . . . . . . . 7–2
7.4 Displaying Button Functions (Button Query) . . . . . . . . 7–3
7.5 Diverting Incoming Calls To Another Station. . . . . . . . 7–3
7.6 Entering Account Codes . . . . . . . . . . . . . . . . . . . . . . . . 7–4
7.7 Entering Authorization Codes . . . . . . . . . . . . . . . . . . . . 7–5
7.8 Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6
7.9 Listening To A Call Over The
Telephone Speaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–7
7.10 Making A Call Non-Private (Privacy Release) . . . . . . . 7–8
7.11 Monitoring A Conversation Between
Two Telephones (Service Observing) . . . . . . . . . . . . . . 7–9
7.12 Muting Your Telephone. . . . . . . . . . . . . . . . . . . . . . . . 7–10
7.13 Sending A Paging Announcement. . . . . . . . . . . . . . . . 7–10
7.14 Setting A Do Not Disturb
Condition At Your Station. . . . . . . . . . . . . . . . . . . . . . 7–12
7.15 Setting The Volume Control . . . . . . . . . . . . . . . . . . . . 7–13
7.16 Setting Your Personal Ringing Tones . . . . . . . . . . . . . 7–15
7.17 Switching The Dialing Mode
Between Pulse And Tone. . . . . . . . . . . . . . . . . . . . . . . 7–16
7.18 Using Background Music . . . . . . . . . . . . . . . . . . . . . . 7–16
2 – Contents
GCA70–349 Contents
7.19 Using Direct Inward
System Access (DISA) . . . . . . . . . . . . . . . . . . . . . . . . 7–17
7.20 Using The Tracker Paging System . . . . . . . . . . . . . . . 7–20
7.21 Using E And M Tie Lines . . . . . . . . . . . . . . . . . . . . . . 7–23
7.22 Call Forward Outside System . . . . . . . . . . . . . . . . . . . 7–25
7.23 Mark Problem Line . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–27
7.24 Automatic Set Relocation . . . . . . . . . . . . . . . . . . . . . . 7–28
7.25 Using The IMIST Module . . . . . . . . . . . . . . . . . . . . . . 7–29
7.26 Using The Caller ID Feature . . . . . . . . . . . . . . . . . . . . 7–30
7.27 Viewing The Call Log . . . . . . . . . . . . . . . . . . . . . . . . . 7–31
Sending And Receiving Non-Verbal Messages. . . . . . 8–1
8
8.1 Message-Waiting Light And Messaging . . . . . . . . . . . . 8–1
8.2 Sending LCD Messages. . . . . . . . . . . . . . . . . . . . . . . . . 8–3
8.3 Sending Response Messages . . . . . . . . . . . . . . . . . . . . . 8–5
Programming Your Telephone . . . . . . . . . . . . . . . . . . 9–1
9
9.1 Programming For Speed Dialing. . . . . . . . . . . . . . . . . . 9–1
9.2 Storing Speed Dial Numbers . . . . . . . . . . . . . . . . . . . . . 9–3
9.3 Storing DSS Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . 9–4
9.4 Using The Feature Buttons . . . . . . . . . . . . . . . . . . . . . . 9–5
9.5 Storing A Response Message Button. . . . . . . . . . . . . . . 9–7
9.6 Storing Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . 9–8
9.7 Setting A Reminder Alert . . . . . . . . . . . . . . . . . . . . . . . 9–9
Using The Attendant Features. . . . . . . . . . . . . . . . . . 10–1
0
1
10.1 Using The Special Attendant Buttons . . . . . . . . . . . . . 10–1
10.2 Viewing The System Status Log . . . . . . . . . . . . . . . . . 10–4
10.3 Operating Your Telephone
With A DSS/BLF Console. . . . . . . . . . . . . . . . . . . . . . 10–6
1
Troubleshooting Your Telephone . . . . . . . . . . . . . . . 11–1
1
ndex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index–1
I
uick Reference Guide . . . . . . . . . . . . . . . Quick Reference–1
Q
Contents – 3
This page remains blank intentionally.
GCA70–349 Introducing The Large Screen Speakerphone
1
Introducing The Large
Screen Speakerphone
1.1 Using This Guide
This user’s guide describes your large screen speakerphone and tells you
how to use it.
The sections in this introductory chapter help you become familiar with
your speakerphone’s controls and indicators. The remaining sections are
titled as follows:
1.2 Using Your Speakerphone
1.3 Using Your Headset
1.4 Understanding the Display Abbreviations
1.5 Knowing Your Speakerphone’s Functions
1.6 Understanding What The Lights Mean
The operation chapters define often-used features and provide
instructions for their use. These chapters are titled as follows:
2 Answering Calls
3 Making Calls
4 Placing Calls On Hold
5 Transferring Calls
6 Conferencing Calls
The special-purpose features of the telephone are grouped into one
chapter:
7 Using The Other Telephone Features
Large Screen Speakerphone Manual 1 – 1
Introducing The Large Screen Speakerphone GCA70–349
Your telephone provides several non-verbal ways to communicate using
lights and indicators. The descriptions of these methods are provided in a
separate chapter:
8 Sending And Receiving Non-Verbal Messages
You can program many of the buttons on your telephone to enhance the
unit’s versatility and usability. These programming instructions are
found in the following chapter:
9 Programming Your Telephone
For your convenience, a troubleshooting chart is provided in the
following chapter:
10 Using The Attendant Features
If you operate an attendant station, you will use the special features
provided in the following chapter:
11 Troubleshooting Your Telephone
There is a quick reference chart in the following chapter:
Appendix A
Quick Reference Guide
1 – 2 Large Screen Speakerphone Manual
GCA70–349 Introducing The Large Screen Speakerphone
1.2 Using Your Speakerphone
When using your speakerphone, the microphone and loudspeaker are
farther away from you than when you use a handset. Both the signal from
the loudspeaker and the signal to the microphone must be strengthened.
When microphones and loudspeakers are close together (such as in a
speakerphone), additional amplification typically generates a ringing
sound (public address systems do this if the volume is too high or the
microphone is too close to a loudspeaker).
NOTE: The 8412F-** speakerphone can function in the full-duplex or
half-duplex mode. Both sets of guidelines (section 1.2.1 and
section 1.2.2) are applicable to the 8412F-**.
The 8412S-**, however, can only function in half-duplex
mode. Only the guidelines in section 1.2.2 are applicable to the
8412S-**.
1.2.1 Full-Duplex Speakerphone Guidelines
The Impact SCS 8412F-** speakerphone uses the latest full-duplex
speakerphone technology. (Full-duplex technology enables both parties
on a speakerphone call to speak simultaneously—half-duplex
speakerphones carry only one person’s voice at a time.) The 8412F-**
will operate in either full-duplex or half-duplex mode depending on the
current line conditions. For example, satellite calls or calls with a delay
involved may prevent the telephone from operating in full-duplex mode.
To operate in full-duplex mode, the telephone must perform a “speech
training” test at the beginning of each call. To achieve optimum
performance from the full-duplex speakerphone, Comdial recommends
that each user in turn speak about 10 consecutive words to allow the
telephone to “train” itself. Note that during the “speech training” test, the
speakerphone is operating in half-duplex mode.
Depending on the telephone line conditions and the type of speakerphone
at the other end, it may not be possible for the 8412F-** to operate in
full-duplex mode. If the speakerphone at the other end is a half-duplex
speakerphone and both parties are in speakerphone mode, the half-duplex
speakerphone is the controlling factor, preventing the 8412F-** from
operating in full-duplex mode.
NOTE: Pressing any button (mute, hold, etc.) on the speakerphone
while in full-duplex mode causes the system to perform the
“speech training” test again. For example, if you press MUTE
while in full-duplex mode, when you release the call from
mute, the system will perform the entire “speech training” test.
Large Screen Speakerphone Manual 1 – 3
Introducing The Large Screen Speakerphone GCA70–349
Depending on telephone line conditions and the type of speakerphone the
distant party is using, it may not be possible for the 8412F speakerphone
to operate in full-duplex mode. If the distant party’s speakerphone is a
half-duplex model and both you and the distant party are in
speakerphone mode, the half-duplex speakerphone controls the
communications mode and prevents the 8412F from operating in
full-duplex mode.
To maximize the usefullness of your full-duplex speakerphone, take note
of these following observations about full-duplex speakerphone
operation.
The full duplex operating mode requires a small amount of time to
•
adapt to changes in echo; therefore, you should avoid making any
movements in the vicinity—about a one-foot radius—of the
speakerphone.
There are certain echo limits beyond which the speakerphone cannot
•
effect canceling. These limits are as follows: room echoes beyond 39
milliseconds (standard configuration) and line echoes beyond 24
milliseconds (standard configuration).
The speakerphone may automatically reduce the volume in each
•
direction when both you and the distant party talk at the same time
(double-talk). This volume reduction is necessary to control the
echoes at high volume levels. It is possible for surrounding
conversations and other sounds to trigger double-talk even when you
are not speaking. This condition may lower the loudspeaker volume
at your speakerphone.
You must adjust the loudness of your voice to match that of the
•
distant party’s voice. This action is necessary to cause full-duplex
operation to take place. Sustained doulbe-talk or excessive echo may
cause the speakerphone to drop back into half-duplex operation. This
happens because the speakerphone’s echo cancel circuits cannot
adapt during the double-talk situation.
If both you and the distant party are using full-duplex
•
speakerphones, the sensitivity to both echo path changes and volume
reduction during double-talk is doubled from the sensitivity when
just one full-duplex speakerphone is involved.
1 – 4 Large Screen Speakerphone Manual
GCA70–349 Introducing The Large Screen Speakerphone
1.2.2 Half-Duplex Speakerphone Guidelines
NOTE: The speakerphone user guidelines in this section do not apply
to the Impact SCS 8412F-** when it is operating in full-duplex
mode. However, when the 8412F-** is in half-duplex mode or
in “speech training” mode, the following guidelines are
applicable.
These guidelines are also applicable to the 8412S-** whenever
it is in speakerphone mode.
Background noise may prevent the sound-activated switches from
•
operating properly. Avoid placing the speakerphone where it will
detect sounds from typewriters, keyboards, printers, paging systems,
and other equipment.
Speak slightly louder than normal and in a clear voice. For the
•
microphone to best detect your voice, speak within three feet of it
and face the telephone.
Raising the volume of the loudspeaker makes it easier for the
•
sound-activated switches in your telephone to select the distant
party’s voice. Lowering the volume of the loudspeaker makes it
easier for the switches to select your voice.
Since the system takes several seconds to provide the best switching,
•
constant sound patterns—such as elongating your words and playing
externally-supplied music—may prevent the sound-activated
switches from operating properly.
Place the telephone on a hard surface and away from table edges. Do
•
not place the telephone in corners or enclosures. Do not let
obstructions come between you and the microphone. Rooms with
hard, flat surfaces that reflect sound may affect the sound-activated
switches.
If you are using a handset and the other party is using a
•
speakerphone, avoid breathing heavily into your microphone. Avoid
other sounds that may affect the distant telephone’s sound-activated
switches.
In some situations, such as when either you or the distant party is in
•
a noisy environment, you may have to lift your handset to ensure a
clear conversation.
Large Screen Speakerphone Manual 1 – 5
Introducing The Large Screen Speakerphone GCA70–349
• To manually place a call using your speakerphone,
1.
Press the INTERCOM or line button.
2. Dial the number.
3. When party answers, speak toward the telephone.
• To automatically dial a number using your speakerphone,
1. Press the preprogrammed speed dial or DSS button and speak
toward the telephone when your party answers.
• To answer a call with your speakerphone,
1.
Press the INTERCOM or line button with flashing red
or orange light.
2. Speak toward the telephone to answer the call.
3.
To end a call with your speakerphone, just press SPEAKER.
1 – 6 Large Screen Speakerphone Manual
GCA70–349 Introducing The Large Screen Speakerphone
Large Screen Speakerphone Manual 1 – 7
Introducing The Large Screen Speakerphone GCA70–349
1.3 Using Your Headset
NOTE: The Comdial Impact SCS-AM and Impact SCS-AB headsets
are designed for use with the Impact SCS 8412F-** and
8412S-** speakerphones. Comdial authorizes only these
headsets for use with the Impact SCS line of telephones.
If you install the optional headset on your telephone, you will be able to
quickly switch between handset and headset use with the “quick
disconnect” cord supplied with your headset.
• To install the Comdial headset,
1. Turn your telephone over and locate the handset/headset jack on
the bottom of the telephone.
2. Unplug the handset cord from its modular jack and remove the
cord from its routing channel.
3. Plug the quick disconnect cord into the modular handset/headset
jack on the bottom of the telephone and route it through the
routing channel. (Make sure the section of cord you plug into the
telephone jack has the female receptor jack.)
4. Plug the male end of the headset cord into the female end of the
quick disconnect cord.
• To switch from headset operation to handset operation,
1. Unplug the handset cord from the modular jack in the handset.
2. Plug the quick disconnect cord into the modular jack on the
handset. (Make sure the section of cord you plug into the handset
jack has the male part of the quick disconnect jack.)
3. Disconnect the male connector of the headset at the quick
disconnect plug.
4. Plug the male end of the handset cord into the female end of the
quick disconnect cord.
1 – 8 Large Screen Speakerphone Manual
GCA70–349 Introducing The Large Screen Speakerphone
1.4 Understanding The Large Screen Display
Your speakerphone has a large screen display consisting of six lines of
24 possible character positions per line. This provides you with much
more system information than can be presented on two-line displays.
This large display allows you many programming options as well as
quick and easy selection of the many features available on your
speakerphone. Your speakerphone has 13 interactive buttons for
selecting or programming features.
When your speakerphone is idle, the first line in your display shows the
date and time while the sixth line displays the word OPTIONS. If your
system is using the voice mail option, this is also indicated in the sixth
line by the word VMAIL. If your voice mail has four messages for you,
for example, the VMAIL display is replaced by 4 MSG.
Lines two through four are used on the idle display to indicate features
that may be active (flashing), enabled or set.
Large Screen Speakerphone Manual 1 – 9
Introducing The Large Screen Speakerphone GCA70–349
1.5 Understanding The Display Abbreviations
This chart identifies the interactive button abbreviations that appear in
your display.
Feature Definition
Account
Code
Answer Answers a call ringing at your station.
Auto Redial Redials a busy call once a minute for 10 minutes.
Background
Music
Button
Query
Call Calls a station that turned on your message waiting
Camp On Has system call you when busy station becomes idle.
Call Forward Forwards all of your calls to a different station location.
Clear
Features
Conference Establishes a conference.
DND (Do Not
Disturb)
DSS (Direct
Station
Select)
Forward
Personal
Stores a button that enables account code entry.
Turns on the background music at your station. When
chosen as a feature, stores a button that enables the
function.
Displays program status of any button.
light.
When chosen as a feature, stores a button that enables
the function.
When chosen as a feature, stores a button that enables
the function.
Stores a button that clears a currently active or engaged
feature.
Makes your station appear busy to other stations. When
chosen as a feature, stores a button that enables the
function.
Stores a personal intercom number at a DSS button.
Route your personal intercom calls to a different station
location.
1 – 10 Large Screen Speakerphone Manual
GCA70–349 Introducing The Large Screen Speakerphone
Feature Definition
Erase Use to delete an incorrect entry when programming
a speed dial number.
Exit Ends a current programming session.
Feature Button Presents several different features you can store at
programmable buttons for later use.
Forward All Route all of your calls to a different station location.
Forward RNA All Forwards all ring—no answer calls.
Forward RNA
Personal
Group Listen When chosen as a feature, stores a button that
Message Turns on message waiting light at another station.
Music Source Selects which music source will supply background
Next Shows the next display.
Options Selects interactive button features.
Override Overrides either a do-not-disturb condition or a busy
Paging Zone When chosen as a feature, stores a button that
Park Orbits When chosen as a feature, stores a button that
Forwards only personal intercom ring—no answer
calls.
enables loud speaker broadcast of distant party’s
voice.
music.
signal at a station you have called.
provides one-button access to paging.
provides one-button parking of calls.
Large Screen Speakerphone Manual 1 – 11
Introducing The Large Screen Speakerphone GCA70–349
Feature Definition
Pick Up Direct When chosen as a feature, stores a button that
allows you to pick up a call ringing your intercom
line.
Pick Up Group When chosen as a feature, stores a button that
allows you to pick up any call ringing in your
intercom group.
Privacy Release When chosen as a feature, stores a button that
releases privacy for a current call.
Reconnect Reconnect you to a transferred call.
Reminder
Alert
Ring Tone Select different ringing tones.
Save Number
Redial
Send Transfer Re-transfers a previously transferred call that
Subdued Off-Hook
Voice Announce
Speeddial Programs a number for one-button calling.
Take A Message Send a non-verbal response to a SOHVA caller so
Voice Announce
Block
Sets two reminder alerts that will sound at your
station at specified times.
Permanently saves last number you dialed. When
chosen as a feature, stores a button that provides
the function.
returned to your station.
Sends a subdued off-hook voice announcement to
another station.
he or she will know to take a message from an
outside party.
Inhibits your station from receiving a SOHVA.
Also, blocks voice calls sent over the speaker.
When chosen as a feature, stores a button that
provides the function.
1 – 12 Large Screen Speakerphone Manual
GCA70–349 Introducing The Large Screen Speakerphone
1.6 Knowing Your Speakerphone’s Functions
Your speakerphone provides many versatile features for your use. These
features are explained in terms of what they allow you to do. Refer to
section 1.5 Understanding What The Lights Mean for information about
the lights associated with your telephone’s buttons.
Alphanumeric Display (Liquid Crystal Display—LCD)
Displays time, day, date, and active call information
•
Keeps you apprised of the status of your telephone
•
Provides programming prompts
•
Hold Button
Places a line or intercom call on hold
•
Stores pauses in number sequences during programming
•
Scans or scrolls through calls placed on hold (when hold light is
•
flashing) in order to access, with the TAP button, a call other than
the last one placed on hold (information about each held call appears
in your display as you scroll through them)
Scrolls through LCD response messages
•
Interactive Buttons
Provide quick and easy access to system features
•
Provide straightforward button programming without dialing codes
•
(the interactive buttons themselves, however, are not programmable)
Intercom Button
Selects an intercom line
•
Allows you to initiate many of the telephone’s features
•
Large Screen Speakerphone Manual 1 – 13
Introducing The Large Screen Speakerphone GCA70–349
Message-Waiting Light
Indicates that a message awaits pick up
•
Microphone Opening
Allows hands-free operation of speakerphone (speak clearly toward
•
microphone opening)
Mute Button
Keeps the person on the line from hearing your conversation
•
Programmable Buttons And Associated Status Lights
Allow you to store numbers for automatic dialing functions
•
Allow you to store telephone extension numbers for Direct Station
•
Selection (DSS)
Indicate which lines are either in use, ringing, or on hold
•
Shift Button
Allows you to enter a second tier for storing and/or automatically
•
dialing speed dial numbers. That is, you can store two speed dial
numbers at every programmable button location—one in the regular
tier and one in the second tier. You activate the shift function by
pressing this button and turning the shift light on before storing or
automatically dialing a speed dial number from the second tier.
Speaker
Sounds distant party’s voice
•
Sounds ringing and call-in-progress tones
•
Speaker Button
Turns your speaker on or off
•
Disconnects a call when you are on a handsfree call
•
Ends or cancels programming
•
TAP Button
Recalls dial tone or generates a hookflash
•
Retrieves held calls or last call placed on hold
•
1 – 14 Large Screen Speakerphone Manual
GCA70–349 Introducing The Large Screen Speakerphone
Transfer/Conference Button
Transfers calls
•
Sets up conference calls
•
Volume Control
Regulates the volume of the ringer, speaker, handset, headset,
•
background music, and group listening mode
1.7 Understanding What The Lights Mean
The lights (LEDs) on your LCD speakerphone indicate the status of
lines, features, and intercoms.
Next to a Direct Station Select (DSS) button:
Steady red = station is in use.
•
Flashing red = station is receiving a call.
•
Winking red with repetitive off = message-waiting light set for you
•
by station associated with that DSS button.
Next to a line button:
Steady green = this is your line, either on-hook (in a handsfree
•
mode) or off-hook, when the line is active.
Steady red = another station is using this line.
•
Flashing red = a call is coming in on this line.
•
Flashing orange = this line will be answered when you lift the
•
handset.
Winking green with repetitive off periods = your line is on hold.
•
Winking red = the call has been placed on hold by another station.
•
Fluttering orange = your line has recalled from hold.
•
Fluttering red = the line put on hold by another station has recalled.
•
Large Screen Speakerphone Manual 1 – 15
Introducing The Large Screen Speakerphone GCA70–349
Next to a fixed feature or programmable feature button:
Steady red = the feature is on.
•
Steady off = the feature is off.
•
Next to an intercom button:
Steady green with a quick flash = you are using your intercom.
•
Fluttering red = an LCD message is set on your telephone for others
•
to receive when calling.
Flashing orange = someone is calling your extension or a call is
•
being transferred to you.
Next to the HOLD button:
Fast flashing red = message awaits pick up.
•
Winking green with repetitive off periods = a line is on hold at your
•
station.
Next to the SPEAKER button:
On steady (with the telephone on hook and busy) =
•
speakerphone mode is active.
On steady (with telephone on hook and idle) = background music is
•
turned on.
Flashing = feature viewing and programming is in progress.
•
Next to the MUTE button:
On steady = other party cannot hear your conversation.
•
1 – 16 Large Screen Speakerphone Manual
GCA70–349 Introducing The Large Screen Speakerphone
1.8 Adjusting The Telephone Pedestal
Your telephone has an adjustable pedestal to allow you to select the most
comfortable viewing angle. When you receive the telephone, the pedestal
is in its lowest position—flush against the pedestal.
• To adjust the pedestal,
1. Grasp the rear of the pedestal base firmly with one hand while
lifting the rear portion of the telephone upward with your other
hand
2. While pivoting the telephone upward with one hand, pivot the
telephone supporting arms upward with your other hand while
feeling for the notches under the telephone. Notice there are three
sets of notches under the telephone corresponding to the three
positions available.
3. When the telephone is at the desired height, find the closest pair
of notches and place the supporting arms in the notches. Press
down slightly on the telephone until you feel the supporting arms
snap into place.
Telephone
Supporting Arm
Pedestal Base
First Notch
Second Notch
Third Notch
(For Highest Position)
Adjusting The Pedestal
Large Screen Speakerphone Manual 1 – 17
This page remains blank intentionally.
GCA70–349 Answering Calls
Answering Calls
2
NOTE: Throughout this book, all references to fixed buttons are
printed in upper case bold type, for example “Press the
INTERCOM button.”
All references to interactive buttons are printed in upper case
bold italic type, for example “Press the OPTIONS button.”
2.1 Answering Outside Calls
A call that rings on an outside line will sound long, single-tone bursts
and will light the line status light. If the installer enabled ringing line
preference at your station, an orange light flashes next to the line that
your station will answer when you lift the handset; a red light will flash
for any other ringing line.
• When you hear outside ringing and observe a flashing light, answer
the call as follows:
1. Lift handset or press line button and speak toward telephone if
light is orange,
—OR—
press button of ringing line if flashing light is red, and speak
toward the telephone (lift handset if privacy is desired).
When a call rings at your station, the ringing line number or name
appears in the display along with the options ANSWER and DO NOT
DISTURB.
• To answer the call for which information appears in your display,
1.
Press ANSWER. (Pressing DO NOT DISTURB stops your
telephone from ringing but continues to send a ringing tone to the
caller). The associated BLF will continue to flash until the caller
disconnects.
Large Screen Speakerphone Manual 2 – 1
Answering Calls GCA70–349
• After you have answered an outside call at your station, your LCD
will display HOLD, TRANSFER, and CONFERENCE:
1.
Press HOLD to place the call on hold at your station,
—OR—
press TRANSFER to initiate a transfer to another station, then
dial the station number, announce the call or hang up to complete
the transfer,
—OR—
press CONFERENCE to initiate a conference call.
2.2 Answering Intercom Calls
An intercom call is one that is made from one system telephone to
another. An intercom party can voice-announce through your speaker
instead of ringing your telephone, or an intercom party can ring your
telephone (intercom ringing sounds two short ring bursts).
You can block voice-announce calls if you wish. See the discussion titled
Blocking Voice Announce Calls for details.
• When you hear intercom ringing followed by a caller’s voice,
1. Speak toward the telephone to answer, or lift handset if privacy is
desired.
• When you hear intercom ringing (two short ring bursts),
1.
Press INTERCOM and speak toward telephone; lift handset if
privacy is desired.
When an intercom call rings at your station, the number or name of the
originating station appears in the display, along with the options
ANSWER (Answer) and DO NOT DISTURB.
• To answer the call for which information appears in your display,
1.
Press ANSWER. (Pressing DO NOT DISTURB stops the ringing,
sets a Do Not Disturb condition at your telephone, and sends a Do
Not Disturb tone to the caller. The intercom light continues to
flash).
2 – 2 Large Screen Speakerphone Manual
GCA70–349 Answering Calls
2.3 Answering Calls At Monitored Stations
Your telephone may have the personal intercom number of another
telephone appearing at a button location. You can use the light associated
with this button to monitor the status of that telephone, and you can press
the button to make a call to that telephone if you wish. The associated
light is known as the Busy Lamp Field (BLF) light, and the button is
known as the Direct Station Select (DSS) button.
If the installer arranged for your telephone to have the station monitoring
feature, the BLF light shows activity status at the monitored telephone.
• To monitor another telephone,
1. Observe the BLF light indications next to the personal intercom
appearance (DSS) button:
Off = idle,
Flashing = ringing,
On = busy or on hold.
NOTE: If you do not have the station monitoring feature, the BLF
light shows just the following information: Off = idle,
On = busy.
• To call an idle monitored station or to answer one that is ringing,
1. Note the BLF light condition.
2. Press assigned DSS button.
3. Lift the handset to talk.
NOTE: If you place this call on hold or if you transfer it to another
telephone, the BLF light flashes a hold signal. You can retrieve
the call by pressing TAP.
Large Screen Speakerphone Manual 2 – 3
Answering Calls GCA70–349
2.4 Answering Night-Transferred Calls
The system attendant can transfer incoming calls to a particular station or
stations for off-hour ringing. Additionally, the installer can program the
system for night-answer zones (up to four) with a loud bell associated
with each zone. The loud bell sounds when the night transfer of ringing
feature directs incoming calls to a zone. The installer may choose
different night-answer dialing codes than those default values detailed in
this procedure. When in doubt, ask your system attendant what codes are
active at your site.
• If your telephone rings,
1. Press line button with flashing light.
2. Lift handset to talk.
• When you hear loud ringing anywhere in the system,
1. Lift handset.
2.
Press INTERCOM.
3.
Dial 65 through 68 to select ringing zone (1-4) that the bell is in,
—OR—
dial 69 to answer any ringing zone.
NOTE: This feature is known as Trunk Access From Any Station
(TAFAS).
2 – 4 Large Screen Speakerphone Manual
GCA70–349 Answering Calls
2.5 Making A Call Pick-Up
The installer often arranges several telephones together in a user group.
If your telephone is so arranged, you can answer calls that are ringing at
other stations within your particular group. Also, you can answer a call
that is ringing at any telephone in the system if you know the telephone’s
extension number.
• To answer a call that is ringing within your group,
1.
Press INTERCOM.
2.
Dial #4.
3. Speak toward telephone to answer call. Lift handset if privacy is
desired.
• To answer a call that is ringing at any telephone in the system,
1.
Press INTERCOM.
2.
Dial ✳ 4.
3. Dial extension number of ringing telephone.
4. Speak toward telephone to answer call. Lift handset if privacy is
desired.
If you have programmed a PICK UP button on your telephone (see
“Storing The Feature Buttons” in the chapter titled Programming Your
Telephone in this guide), you may make a call pick-up (either within
your group or at a specific station inside or outside your group) using
that button.
• To answer a call ringing at any other station in your group,
1.
Press preprogrammed group PICK UP button.
• To answer a call ringing at a specific station (either inside or outside
your group),
1.
Press preprogrammed direct PICK UP button.
2. Press DSS or dial extension of ringing telephone.
Large Screen Speakerphone Manual 2 – 5
Answering Calls GCA70–349
2.6 Responding To A Subdued
Off-Hook Voice Announcement
Your installer can set your LCD speakerphone to receive a Subdued
Off-Hook Voice Announcement (SOHVA). This feature allows an
intercom caller to break into your call by making an announcement
through your handset receiver. (This means that if you are on a
speakerphone call, you cannot receive a SOHVA call.) The distant party
that you are currently talking to cannot hear the announcement made by
the SOHVA caller.
Please note that you can receive a SOHVA call even if you are using
your headset; however, the distant party may be able to hear the SOHVA
as it is made.
• You can respond to a SOHVA in one of three ways:
Verbally: Press and hold the REPLY button and speak into
•
handset. Distant party cannot hear response. To return to distant
party after your reply is complete, release the REPLY button.
Non-verbally (Response Messaging): If the announcing station
•
has an LCD speakerphone, press MESSAGE, then select one of
the messages appearing in your LCD by pressing the
corresponding interactive button. The message you select
appears in the display of the telephone making the SOHVA call
and then that telephone is automatically disconnected from your
telephone. (If the telephone to which you attempt to send a
non-verbal message is not an LCD telephone, no message is sent
and that station is immediately disconnected from the call.)
Blocking the SOHVA: You can block a SOHVA to your station
•
by pressing BLOCK when the SOHVA is initiated. The SOHVA
call is then disconnected.
2 – 6 Large Screen Speakerphone Manual
Loading...