Vertical Communications 8412S, 8412F User Manual

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R

DXP, DXP Plus, and FX Series

Digital Communications Systems

Large Screen Speakerphone Reference Manual

1

ABC 2

DEF 3

MESSAGE

 

 

 

 

SHIFT

GHI 4

JKL 5

MNO 6

 

 

 

 

TAP

PRS 7

TUV 8

WXY 9

TRNS/CONF

 

*

0

#

SPEAKER

MUTE

 

 

 

 

R

 

HOLD

 

 

 

This reference manual applies to the following system and telephone models:

System Models:

DXP systems with software 13A and later.

DXP Plus systems with software 13A and later.

FX Series with software 13A and later.

Telephone Models:

Impact SCS 8412F-** Rev. A and later.

Impact SCS 8412S-** Rev. A and later.

Contact your Comdial dealer for updates of this as well as other Comdial publications.

* Tri-Level Compression is a registered trademark of ACS Wireless, Inc.

Comdial strives to design the features in our communications systems to be fully interactive with one another. However, this is not always possible, as the combinations of accessories and features are too varied and extensive to insure total feature compatibility. Accordingly, some features identified in this publication will not operate if some other feature is activated.

Comdial disclaims all liability relating to feature non-compatibility or associated in any way with problems which may be encountered by incompatible features. Notwithstanding anything contained in this publication to the contrary, Comdial makes no representation herein as to the compatibility of features.

GCA70–349

Contents

Contents

1

2

Introducing The LCD Speakerphone . . . . . . . . . . . . . 1–1

1.1 Using This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1

1.2 Using Your Speakerphone . . . . . . . . . . . . . . . . . . . . . . . 1–3

1.3 Using Your Headset. . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–8

1.4 Understanding The Large Screen Display . . . . . . . . . . . 1–9

1.5 Understanding The Display Abbreviations . . . . . . . . . 1–10

1.6 Knowing Your Speakerphone’s Functions . . . . . . . . . 1–13

1.7 Understanding What The Lights Mean . . . . . . . . . . . . 1–15

1.8 Adjusting The Telephone Pedestal . . . . . . . . . . . . . . . 1–17

Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

2.1 Answering Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . 2–1

2.2 Answering Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . 2–2

2.3 Answering Calls at Monitored Stations . . . . . . . . . . . . . 2–3

2.4 Answering Night-Transferred Calls. . . . . . . . . . . . . . . . 2–4

2.5 Making A Call Pick-Up . . . . . . . . . . . . . . . . . . . . . . . . . 2–5

2.6Responding To A Subdued

Off-Hook Voice Announcement. . . . . . . . . . . . . . . . . . 2–6

3 Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1

3.1 Dialing Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Dialing Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

3.3 Using Dial By Name . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3

3.4 Redialing A Previously Dialed Number . . . . . . . . . . . . 3–4

3.5 Using Line Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8

3.6 Waiting For A Line (Queuing) . . . . . . . . . . . . . . . . . . . 3–9

3.7 Making Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . 3–10

3.8Camping On At A Busy Station and

Waiting For An Automatic Callback . . . . . . . . . . . . . 3–11

3.9Camping On At An Idle Station and

 

Waiting For An Automatic Callback . . . . . . . . . . . . .

3–12

3.10

Camping On At A Busy Station

 

 

And Waiting For An Answer. . . . . . . . . . . . . . . . . . . .

3–12

3.11

Overriding A Call Or A Do Not Disturb

 

 

Condition At Another Telephone . . . . . . . . . . . . . . .

3–13

3.12

Making A Subdued Off-Hook Voice

 

 

Announcement (SOHVA) . . . . . . . . . . . . . . . . . . . . . .

3–14

Contents – 1

Contents

GCA70–349

4 Placing Calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.1 Holding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Handling Hold Recalls. . . . . . . . . . . . . . . . . . . . . . . . . . 4–4

4.3 Parking Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5

4.4 Handling Park Recalls . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6

5 Transferring Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

5.1 Transferring Calls—Screened . . . . . . . . . . . . . . . . . . . . 5–1

5.2 Transferring Calls—Unscreened . . . . . . . . . . . . . . . . . . 5–3

5.3 Making A Hot Transfer . . . . . . . . . . . . . . . . . . . . . . . . . 5–4

5.4 Transferring Calls Using Quick Transfer . . . . . . . . . . . 5–5

6

7

Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1

6.1 Conferencing Telephones Together. . . . . . . . . . . . . . . . 6–1

Using The Other Telephone Features . . . . . . . . . . . . . 7–1

7.1 Adjusting The Display Contrast . . . . . . . . . . . . . . . . . . 7–1

7.2 Blocking Voice-Announce Calls . . . . . . . . . . . . . . . . . . 7–1

7.3Displaying Status Of Busy Lines

And Stations (Busy Button Inquiry) . . . . . . . . . . . . . . . 7–2 7.4 Displaying Button Functions (Button Query) . . . . . . . . 7–3 7.5 Diverting Incoming Calls To Another Station. . . . . . . . 7–3 7.6 Entering Account Codes . . . . . . . . . . . . . . . . . . . . . . . . 7–4 7.7 Entering Authorization Codes . . . . . . . . . . . . . . . . . . . . 7–5 7.8 Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6

7.9Listening To A Call Over The

Telephone Speaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–7

7.10 Making A Call Non-Private (Privacy Release) . . . . . . . 7–8

7.11Monitoring A Conversation Between

Two Telephones (Service Observing) . . . . . . . . . . . . . . 7–9

7.12 Muting Your Telephone. . . . . . . . . . . . . . . . . . . . . . . . 7–10

7.13 Sending A Paging Announcement . . . . . . . . . . . . . . . . 7–10

7.14Setting A Do Not Disturb

Condition At Your Station. . . . . . . . . . . . . . . . . . . . . . 7–12

7.15 Setting The Volume Control . . . . . . . . . . . . . . . . . . . . 7–13

7.16 Setting Your Personal Ringing Tones . . . . . . . . . . . . . 7–15

7.17Switching The Dialing Mode

Between Pulse And Tone. . . . . . . . . . . . . . . . . . . . . . . 7–16

7.18 Using Background Music . . . . . . . . . . . . . . . . . . . . . . 7–16

2 – Contents

GCA70–349

Contents

7.19 Using Direct Inward

System Access (DISA) . . . . . . . . . . . . . . . . . . . . . . . . 7–17 7.20 Using The Tracker Paging System . . . . . . . . . . . . . . . 7–20 7.21 Using E And M Tie Lines . . . . . . . . . . . . . . . . . . . . . . 7–23 7.22 Call Forward Outside System . . . . . . . . . . . . . . . . . . . 7–25 7.23 Mark Problem Line . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–27 7.24 Automatic Set Relocation . . . . . . . . . . . . . . . . . . . . . . 7–28 7.25 Using The IMIST Module . . . . . . . . . . . . . . . . . . . . . . 7–29 7.26 Using The Caller ID Feature . . . . . . . . . . . . . . . . . . . . 7–30 7.27 Viewing The Call Log . . . . . . . . . . . . . . . . . . . . . . . . . 7–31

8 Sending And Receiving Non-Verbal Messages. . . . . . 8–1

8.1 Message-Waiting Light And Messaging . . . . . . . . . . . . 8–1

8.2 Sending LCD Messages. . . . . . . . . . . . . . . . . . . . . . . . . 8–3

8.3 Sending Response Messages . . . . . . . . . . . . . . . . . . . . . 8–5

9 Programming Your Telephone . . . . . . . . . . . . . . . . . . 9–1

9.1 Programming For Speed Dialing . . . . . . . . . . . . . . . . . . 9–1 9.2 Storing Speed Dial Numbers . . . . . . . . . . . . . . . . . . . . . 9–3 9.3 Storing DSS Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . 9–4 9.4 Using The Feature Buttons . . . . . . . . . . . . . . . . . . . . . . 9–5 9.5 Storing A Response Message Button. . . . . . . . . . . . . . . 9–7 9.6 Storing Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . 9–8 9.7 Setting A Reminder Alert . . . . . . . . . . . . . . . . . . . . . . . 9–9

10 Using The Attendant Features. . . . . . . . . . . . . . . . . . 10–1

10.1 Using The Special Attendant Buttons . . . . . . . . . . . . . 10–1

10.2 Viewing The System Status Log . . . . . . . . . . . . . . . . . 10–4

10.3 Operating Your Telephone

With A DSS/BLF Console. . . . . . . . . . . . . . . . . . . . . . 10–6

11 Troubleshooting Your Telephone . . . . . . . . . . . . . . . 11–1

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index–1

Quick Reference Guide . . . . . . . . . . . . . . . Quick Reference–1

Contents – 3

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GCA70–349 Introducing The Large Screen Speakerphone

 

1

 

Introducing The Large

 

 

 

 

Screen Speakerphone

 

 

 

 

1.1Using This Guide

This user’s guide describes your large screen speakerphone and tells you how to use it.

The sections in this introductory chapter help you become familiar with your speakerphone’s controls and indicators. The remaining sections are titled as follows:

1.2Using Your Speakerphone

1.3Using Your Headset

1.4Understanding the Display Abbreviations

1.5Knowing Your Speakerphone’s Functions

1.6Understanding What The Lights Mean

The operation chapters define often-used features and provide instructions for their use. These chapters are titled as follows:

2Answering Calls

3Making Calls

4Placing Calls On Hold

5Transferring Calls

6Conferencing Calls

The special-purpose features of the telephone are grouped into one chapter:

7 Using The Other Telephone Features

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GCA70–349

Your telephone provides several non-verbal ways to communicate using lights and indicators. The descriptions of these methods are provided in a separate chapter:

8 Sending And Receiving Non-Verbal Messages

You can program many of the buttons on your telephone to enhance the unit’s versatility and usability. These programming instructions are found in the following chapter:

9 Programming Your Telephone

For your convenience, a troubleshooting chart is provided in the following chapter:

10 Using The Attendant Features

If you operate an attendant station, you will use the special features provided in the following chapter:

11 Troubleshooting Your Telephone

There is a quick reference chart in the following chapter:

Appendix A

Quick Reference Guide

1 – 2 Large Screen Speakerphone Manual

GCA70–349

Introducing The Large Screen Speakerphone

1.2Using Your Speakerphone

When using your speakerphone, the microphone and loudspeaker are farther away from you than when you use a handset. Both the signal from the loudspeaker and the signal to the microphone must be strengthened. When microphones and loudspeakers are close together (such as in a speakerphone), additional amplification typically generates a ringing sound (public address systems do this if the volume is too high or the microphone is too close to a loudspeaker).

NOTE: The 8412F-** speakerphone can function in the full-duplex or half-duplex mode. Both sets of guidelines (section 1.2.1 and section 1.2.2) are applicable to the 8412F-**.

The 8412S-**, however, can only function in half-duplex mode. Only the guidelines in section 1.2.2 are applicable to the 8412S-**.

1.2.1Full-Duplex Speakerphone Guidelines

The Impact SCS 8412F-** speakerphone uses the latest full-duplex speakerphone technology. (Full-duplex technology enables both parties on a speakerphone call to speak simultaneously—half-duplex speakerphones carry only one person’s voice at a time.) The 8412F-** will operate in either full-duplex or half-duplex mode depending on the current line conditions. For example, satellite calls or calls with a delay involved may prevent the telephone from operating in full-duplex mode.

To operate in full-duplex mode, the telephone must perform a “speech training” test at the beginning of each call. To achieve optimum performance from the full-duplex speakerphone, Comdial recommends that each user in turn speak about 10 consecutive words to allow the telephone to “train” itself. Note that during the “speech training” test, the speakerphone is operating in half-duplex mode.

Depending on the telephone line conditions and the type of speakerphone at the other end, it may not be possible for the 8412F-** to operate in full-duplex mode. If the speakerphone at the other end is a half-duplex speakerphone and both parties are in speakerphone mode, the half-duplex speakerphone is the controlling factor, preventing the 8412F-** from operating in full-duplex mode.

NOTE: Pressing any button (mute, hold, etc.) on the speakerphone while in full-duplex mode causes the system to perform the “speech training” test again. For example, if you press MUTE while in full-duplex mode, when you release the call from mute, the system will perform the entire “speech training” test.

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Introducing The Large Screen Speakerphone

GCA70–349

Depending on telephone line conditions and the type of speakerphone the distant party is using, it may not be possible for the 8412F speakerphone to operate in full-duplex mode. If the distant party’s speakerphone is a half-duplex model and both you and the distant party are in speakerphone mode, the half-duplex speakerphone controls the communications mode and prevents the 8412F from operating in full-duplex mode.

To maximize the usefullness of your full-duplex speakerphone, take note of these following observations about full-duplex speakerphone operation.

The full duplex operating mode requires a small amount of time to adapt to changes in echo; therefore, you should avoid making any movements in the vicinity—about a one-foot radius—of the speakerphone.

There are certain echo limits beyond which the speakerphone cannot effect canceling. These limits are as follows: room echoes beyond 39 milliseconds (standard configuration) and line echoes beyond 24 milliseconds (standard configuration).

The speakerphone may automatically reduce the volume in each direction when both you and the distant party talk at the same time (double-talk). This volume reduction is necessary to control the echoes at high volume levels. It is possible for surrounding conversations and other sounds to trigger double-talk even when you are not speaking. This condition may lower the loudspeaker volume at your speakerphone.

You must adjust the loudness of your voice to match that of the distant party’s voice. This action is necessary to cause full-duplex operation to take place. Sustained doulbe-talk or excessive echo may cause the speakerphone to drop back into half-duplex operation. This happens because the speakerphone’s echo cancel circuits cannot adapt during the double-talk situation.

If both you and the distant party are using full-duplex speakerphones, the sensitivity to both echo path changes and volume reduction during double-talk is doubled from the sensitivity when just one full-duplex speakerphone is involved.

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Introducing The Large Screen Speakerphone

1.2.2Half-Duplex Speakerphone Guidelines

NOTE: The speakerphone user guidelines in this section do not apply to the Impact SCS 8412F-** when it is operating in full-duplex mode. However, when the 8412F-** is in half-duplex mode or in “speech training” mode, the following guidelines are applicable.

These guidelines are also applicable to the 8412S-** whenever it is in speakerphone mode.

Background noise may prevent the sound-activated switches from operating properly. Avoid placing the speakerphone where it will detect sounds from typewriters, keyboards, printers, paging systems, and other equipment.

Speak slightly louder than normal and in a clear voice. For the microphone to best detect your voice, speak within three feet of it and face the telephone.

Raising the volume of the loudspeaker makes it easier for the sound-activated switches in your telephone to select the distant party’s voice. Lowering the volume of the loudspeaker makes it easier for the switches to select your voice.

Since the system takes several seconds to provide the best switching, constant sound patterns—such as elongating your words and playing externally-supplied music—may prevent the sound-activated

switches from operating properly.

Place the telephone on a hard surface and away from table edges. Do not place the telephone in corners or enclosures. Do not let obstructions come between you and the microphone. Rooms with hard, flat surfaces that reflect sound may affect the sound-activated switches.

If you are using a handset and the other party is using a speakerphone, avoid breathing heavily into your microphone. Avoid other sounds that may affect the distant telephone’s sound-activated switches.

In some situations, such as when either you or the distant party is in a noisy environment, you may have to lift your handset to ensure a clear conversation.

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Introducing The Large Screen Speakerphone

GCA70–349

To manually place a call using your speakerphone,

1.Press the INTERCOM or line button.

2.Dial the number.

3.When party answers, speak toward the telephone.

To automatically dial a number using your speakerphone,

1.Press the preprogrammed speed dial or DSS button and speak toward the telephone when your party answers.

To answer a call with your speakerphone,

1.Press the INTERCOM or line button with flashing red or orange light.

2.Speak toward the telephone to answer the call.

3.To end a call with your speakerphone, just press SPEAKER.

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Introducing The Large Screen Speakerphone

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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1.3Using Your Headset

NOTE: The Comdial Impact SCS-AM and Impact SCS-AB headsets are designed for use with the Impact SCS 8412F-** and 8412S-** speakerphones. Comdial authorizes only these headsets for use with the Impact SCS line of telephones.

If you install the optional headset on your telephone, you will be able to quickly switch between handset and headset use with the “quick disconnect” cord supplied with your headset.

To install the Comdial headset,

1.Turn your telephone over and locate the handset/headset jack on the bottom of the telephone.

2.Unplug the handset cord from its modular jack and remove the cord from its routing channel.

3.Plug the quick disconnect cord into the modular handset/headset jack on the bottom of the telephone and route it through the routing channel. (Make sure the section of cord you plug into the telephone jack has the female receptor jack.)

4.Plug the male end of the headset cord into the female end of the quick disconnect cord.

To switch from headset operation to handset operation,

1.Unplug the handset cord from the modular jack in the handset.

2.Plug the quick disconnect cord into the modular jack on the handset. (Make sure the section of cord you plug into the handset jack has the male part of the quick disconnect jack.)

3.Disconnect the male connector of the headset at the quick disconnect plug.

4.Plug the male end of the handset cord into the female end of the quick disconnect cord.

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Introducing The Large Screen Speakerphone

1.4Understanding The Large Screen Display

Your speakerphone has a large screen display consisting of six lines of 24 possible character positions per line. This provides you with much more system information than can be presented on two-line displays. This large display allows you many programming options as well as quick and easy selection of the many features available on your speakerphone. Your speakerphone has 13 interactive buttons for selecting or programming features.

When your speakerphone is idle, the first line in your display shows the date and time while the sixth line displays the word OPTIONS. If your system is using the voice mail option, this is also indicated in the sixth line by the word VMAIL. If your voice mail has four messages for you, for example, the VMAIL display is replaced by 4 MSG.

Lines two through four are used on the idle display to indicate features that may be active (flashing), enabled or set.

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1.5Understanding The Display Abbreviations

This chart identifies the interactive button abbreviations that appear in your display.

Feature

Definition

Account

Stores a button that enables account code entry.

Code

 

Answer

Answers a call ringing at your station.

Auto Redial

Redials a busy call once a minute for 10 minutes.

Background

Turns on the background music at your station. When

Music

chosen as a feature, stores a button that enables the

 

function.

Button

Displays program status of any button.

Query

 

Call

Calls a station that turned on your message waiting

 

light.

Camp On

Has system call you when busy station becomes idle.

 

When chosen as a feature, stores a button that enables

 

the function.

Call Forward

Forwards all of your calls to a different station location.

 

When chosen as a feature, stores a button that enables

 

the function.

Clear

Stores a button that clears a currently active or engaged

Features

feature.

Conference

Establishes a conference.

DND (Do Not

Makes your station appear busy to other stations. When

Disturb)

chosen as a feature, stores a button that enables the

 

function.

DSS (Direct

Stores a personal intercom number at a DSS button.

Station

 

Select)

 

Forward

Route your personal intercom calls to a different station

Personal

location.

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Introducing The Large Screen Speakerphone

 

 

Feature

Definition

Erase

Use to delete an incorrect entry when programming

 

a speed dial number.

Exit

Ends a current programming session.

Feature Button

Presents several different features you can store at

 

programmable buttons for later use.

Forward All

Route all of your calls to a different station location.

Forward RNA All

Forwards all ring—no answer calls.

Forward RNA

Forwards only personal intercom ring—no answer

Personal

calls.

Group Listen

When chosen as a feature, stores a button that

 

enables loud speaker broadcast of distant party’s

 

voice.

Message

Turns on message waiting light at another station.

Music Source

Selects which music source will supply background

 

music.

Next

Shows the next display.

Options

Selects interactive button features.

Override

Overrides either a do-not-disturb condition or a busy

 

signal at a station you have called.

Paging Zone

When chosen as a feature, stores a button that

 

provides one-button access to paging.

Park Orbits

When chosen as a feature, stores a button that

 

provides one-button parking of calls.

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Feature

Definition

 

Pick Up Direct

When chosen as a feature, stores a button that

 

allows you to pick up a call ringing your intercom

 

line.

 

Pick Up Group

When chosen as a feature, stores a button that

 

allows you to pick up any call ringing in your

 

intercom group.

 

Privacy Release

When chosen as a feature, stores a button that

 

releases privacy for a current call.

 

Reconnect

Reconnect you to a transferred call.

 

Reminder

Sets two reminder alerts that will sound at your

Alert

station at specified times.

 

Ring Tone

Select different ringing tones.

 

Save Number

Permanently saves last number you dialed. When

Redial

chosen as a feature, stores a button that provides

 

the function.

 

Send Transfer

Re-transfers a previously transferred call that

 

returned to your station.

 

Subdued Off-Hook

Sends a subdued off-hook voice announcement to

Voice Announce

another station.

 

Speeddial

Programs a number for one-button calling.

Take A Message

Send a non-verbal response to a SOHVA caller so

 

he or she will know to take a message from an

 

outside party.

 

Voice Announce

Inhibits your station from receiving a SOHVA.

Block

Also, blocks voice calls sent over the speaker.

 

When chosen as a feature, stores a button that

 

provides the function.

 

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1.6Knowing Your Speakerphone’s Functions

Your speakerphone provides many versatile features for your use. These features are explained in terms of what they allow you to do. Refer to section 1.5 Understanding What The Lights Mean for information about the lights associated with your telephone’s buttons.

Alphanumeric Display (Liquid Crystal Display—LCD)

Displays time, day, date, and active call information

Keeps you apprised of the status of your telephone

Provides programming prompts

Hold Button

Places a line or intercom call on hold

Stores pauses in number sequences during programming

Scans or scrolls through calls placed on hold (when hold light is flashing) in order to access, with the TAP button, a call other than the last one placed on hold (information about each held call appears in your display as you scroll through them)

Scrolls through LCD response messages

Interactive Buttons

Provide quick and easy access to system features

Provide straightforward button programming without dialing codes (the interactive buttons themselves, however, are not programmable)

Intercom Button

Selects an intercom line

Allows you to initiate many of the telephone’s features

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Message-Waiting Light

Indicates that a message awaits pick up

Microphone Opening

Allows hands-free operation of speakerphone (speak clearly toward microphone opening)

Mute Button

Keeps the person on the line from hearing your conversation

Programmable Buttons And Associated Status Lights

Allow you to store numbers for automatic dialing functions

Allow you to store telephone extension numbers for Direct Station Selection (DSS)

Indicate which lines are either in use, ringing, or on hold

Shift Button

Allows you to enter a second tier for storing and/or automatically dialing speed dial numbers. That is, you can store two speed dial numbers at every programmable button location—one in the regular tier and one in the second tier. You activate the shift function by pressing this button and turning the shift light on before storing or automatically dialing a speed dial number from the second tier.

Speaker

Sounds distant party’s voice

Sounds ringing and call-in-progress tones

Speaker Button

Turns your speaker on or off

Disconnects a call when you are on a handsfree call

Ends or cancels programming

TAP Button

Recalls dial tone or generates a hookflash

Retrieves held calls or last call placed on hold

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Transfer/Conference Button

Transfers calls

Sets up conference calls

Volume Control

Regulates the volume of the ringer, speaker, handset, headset, background music, and group listening mode

1.7Understanding What The Lights Mean

The lights (LEDs) on your LCD speakerphone indicate the status of lines, features, and intercoms.

Next to a Direct Station Select (DSS) button:

Steady red = station is in use.

Flashing red = station is receiving a call.

Winking red with repetitive off = message-waiting light set for you by station associated with that DSS button.

Next to a line button:

Steady green = this is your line, either on-hook (in a handsfree mode) or off-hook, when the line is active.

Steady red = another station is using this line.

Flashing red = a call is coming in on this line.

Flashing orange = this line will be answered when you lift the handset.

Winking green with repetitive off periods = your line is on hold.

Winking red = the call has been placed on hold by another station.

Fluttering orange = your line has recalled from hold.

Fluttering red = the line put on hold by another station has recalled.

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Next to a fixed feature or programmable feature button:

Steady red = the feature is on.

Steady off = the feature is off.

Next to an intercom button:

Steady green with a quick flash = you are using your intercom.

Fluttering red = an LCD message is set on your telephone for others to receive when calling.

Flashing orange = someone is calling your extension or a call is being transferred to you.

Next to the HOLD button:

Fast flashing red = message awaits pick up.

Winking green with repetitive off periods = a line is on hold at your station.

Next to the SPEAKER button:

On steady (with the telephone on hook and busy) = speakerphone mode is active.

On steady (with telephone on hook and idle) = background music is turned on.

Flashing = feature viewing and programming is in progress.

Next to the MUTE button:

On steady = other party cannot hear your conversation.

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1.8Adjusting The Telephone Pedestal

Your telephone has an adjustable pedestal to allow you to select the most comfortable viewing angle. When you receive the telephone, the pedestal is in its lowest position—flush against the pedestal.

To adjust the pedestal,

1.Grasp the rear of the pedestal base firmly with one hand while lifting the rear portion of the telephone upward with your other hand

2.While pivoting the telephone upward with one hand, pivot the telephone supporting arms upward with your other hand while feeling for the notches under the telephone. Notice there are three sets of notches under the telephone corresponding to the three positions available.

3.When the telephone is at the desired height, find the closest pair of notches and place the supporting arms in the notches. Press down slightly on the telephone until you feel the supporting arms snap into place.

Telephone

 

 

First Notch

 

Second Notch

Supporting Arm

Third Notch

(For Highest Position)

 

Pedestal Base

Adjusting The Pedestal

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GCA70–349 Answering Calls

2

Answering Calls

 

NOTE: Throughout this book, all references to fixed buttons are printed in upper case bold type, for example “Press the

INTERCOM button.”

All references to interactive buttons are printed in upper case bold italic type, for example “Press the OPTIONS button.”

2.1Answering Outside Calls

A call that rings on an outside line will sound long, single-tone bursts and will light the line status light. If the installer enabled ringing line preference at your station, an orange light flashes next to the line that your station will answer when you lift the handset; a red light will flash for any other ringing line.

When you hear outside ringing and observe a flashing light, answer the call as follows:

1.Lift handset or press line button and speak toward telephone if light is orange,

—OR—

press button of ringing line if flashing light is red, and speak toward the telephone (lift handset if privacy is desired).

When a call rings at your station, the ringing line number or name appears in the display along with the options ANSWER and DO NOT DISTURB.

To answer the call for which information appears in your display,

1.Press ANSWER. (Pressing DO NOT DISTURB stops your telephone from ringing but continues to send a ringing tone to the caller). The associated BLF will continue to flash until the caller disconnects.

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After you have answered an outside call at your station, your LCD will display HOLD, TRANSFER, and CONFERENCE:

1.Press HOLD to place the call on hold at your station,

—OR—

press TRANSFER to initiate a transfer to another station, then dial the station number, announce the call or hang up to complete the transfer,

—OR—

press CONFERENCE to initiate a conference call.

2.2Answering Intercom Calls

An intercom call is one that is made from one system telephone to another. An intercom party can voice-announce through your speaker instead of ringing your telephone, or an intercom party can ring your telephone (intercom ringing sounds two short ring bursts).

You can block voice-announce calls if you wish. See the discussion titled

Blocking Voice Announce Calls for details.

When you hear intercom ringing followed by a caller’s voice,

1.Speak toward the telephone to answer, or lift handset if privacy is desired.

When you hear intercom ringing (two short ring bursts),

1.Press INTERCOM and speak toward telephone; lift handset if privacy is desired.

When an intercom call rings at your station, the number or name of the originating station appears in the display, along with the options

ANSWER (Answer) and DO NOT DISTURB.

To answer the call for which information appears in your display,

1.Press ANSWER. (Pressing DO NOT DISTURB stops the ringing, sets a Do Not Disturb condition at your telephone, and sends a Do Not Disturb tone to the caller. The intercom light continues to flash).

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2.3Answering Calls At Monitored Stations

Your telephone may have the personal intercom number of another telephone appearing at a button location. You can use the light associated with this button to monitor the status of that telephone, and you can press the button to make a call to that telephone if you wish. The associated light is known as the Busy Lamp Field (BLF) light, and the button is known as the Direct Station Select (DSS) button.

If the installer arranged for your telephone to have the station monitoring feature, the BLF light shows activity status at the monitored telephone.

To monitor another telephone,

1.Observe the BLF light indications next to the personal intercom appearance (DSS) button:

Off = idle, Flashing = ringing,

On = busy or on hold.

NOTE: If you do not have the station monitoring feature, the BLF light shows just the following information: Off = idle,

On = busy.

To call an idle monitored station or to answer one that is ringing,

1.Note the BLF light condition.

2.Press assigned DSS button.

3.Lift the handset to talk.

NOTE: If you place this call on hold or if you transfer it to another telephone, the BLF light flashes a hold signal. You can retrieve the call by pressing TAP.

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2.4Answering Night-Transferred Calls

The system attendant can transfer incoming calls to a particular station or stations for off-hour ringing. Additionally, the installer can program the system for night-answer zones (up to four) with a loud bell associated with each zone. The loud bell sounds when the night transfer of ringing feature directs incoming calls to a zone. The installer may choose different night-answer dialing codes than those default values detailed in this procedure. When in doubt, ask your system attendant what codes are active at your site.

If your telephone rings,

1.Press line button with flashing light.

2.Lift handset to talk.

When you hear loud ringing anywhere in the system,

1.Lift handset.

2.Press INTERCOM.

3.Dial 65 through 68 to select ringing zone (1-4) that the bell is in,

—OR—

dial 69 to answer any ringing zone.

NOTE: This feature is known as Trunk Access From Any Station (TAFAS).

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2.5Making A Call Pick-Up

The installer often arranges several telephones together in a user group. If your telephone is so arranged, you can answer calls that are ringing at other stations within your particular group. Also, you can answer a call that is ringing at any telephone in the system if you know the telephone’s extension number.

To answer a call that is ringing within your group,

1.Press INTERCOM.

2.Dial # 4.

3.Speak toward telephone to answer call. Lift handset if privacy is desired.

To answer a call that is ringing at any telephone in the system,

1.Press INTERCOM.

2.Dial 4.

3.Dial extension number of ringing telephone.

4.Speak toward telephone to answer call. Lift handset if privacy is desired.

If you have programmed a PICK UP button on your telephone (see “Storing The Feature Buttons” in the chapter titled Programming Your Telephone in this guide), you may make a call pick-up (either within your group or at a specific station inside or outside your group) using that button.

To answer a call ringing at any other station in your group,

1.Press preprogrammed group PICK UP button.

To answer a call ringing at a specific station (either inside or outside your group),

1.Press preprogrammed direct PICK UP button.

2.Press DSS or dial extension of ringing telephone.

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2.6Responding To A Subdued Off-Hook Voice Announcement

Your installer can set your LCD speakerphone to receive a Subdued Off-Hook Voice Announcement (SOHVA). This feature allows an intercom caller to break into your call by making an announcement through your handset receiver. (This means that if you are on a speakerphone call, you cannot receive a SOHVA call.) The distant party that you are currently talking to cannot hear the announcement made by the SOHVA caller.

Please note that you can receive a SOHVA call even if you are using your headset; however, the distant party may be able to hear the SOHVA as it is made.

You can respond to a SOHVA in one of three ways:

Verbally: Press and hold the REPLY button and speak into handset. Distant party cannot hear response. To return to distant party after your reply is complete, release the REPLY button.

Non-verbally (Response Messaging): If the announcing station has an LCD speakerphone, press MESSAGE, then select one of the messages appearing in your LCD by pressing the corresponding interactive button. The message you select appears in the display of the telephone making the SOHVA call and then that telephone is automatically disconnected from your telephone. (If the telephone to which you attempt to send a non-verbal message is not an LCD telephone, no message is sent and that station is immediately disconnected from the call.)

Blocking the SOHVA: You can block a SOHVA to your station by pressing BLOCK when the SOHVA is initiated. The SOHVA call is then disconnected.

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Making Calls

 

3.1Dialing Manually

You can manually dial a number over any telephone line you select. Or, if the installer assigned a prime line or the idle line preference feature to your LCD speakerphone, it will automatically select a line for use when you lift the handset.

To dial an outside number manually,

1.Press line button to select line (remember: selecting a line is not necessary if a prime line or idle line preference feature is assigned to your telephone and if you lift the handset or press SPEAKER to begin the call).

2.Listen for dial tone.

3.Dial number.

4.Lift handset if privacy is desired.

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3.2Dialing Automatically

This feature provides oneor two-button speed dialing using programmable buttons at which you have previously stored numbers. Two levels of number storage are available at each storage location, and you can use one or both levels as needed. Further, since you usually store a line choice as part of a speed dial number, line selection is automatic with speed dialing. This user’s guide discusses button programming in a separate section. Refer to it when you are ready to store numbers at the programmable buttons.

There are two types of speed dial numbers: (1) numbers that you store for your own use (personal speed dial numbers), and (2) numbers that the system attendant stores for everyone’s use (system speed dial numbers).

To automatically dial a speed dial number stored at one of the programmable buttons on your station,

1.Press preprogrammed speed dial button (line selection is usually a part of the stored speed dial number),

—OR—

press preprogrammed SHIFT button, then press preprogrammed button (to choose number stored as a second choice at that button).

With your station idle, you can automatically dial a personal or system speed dial number stored at a dial pad location.

To speed dial a personal speed dial number stored at the dial pad,

1.While on hook, press speed dial number on dial pad (0–9) .

To speed dial a system speed dial number stored at the dial pad,

2.While on hook, press and then dial system speed dial number

(000–999) .

NOTE: If you are already on a line, you must press SHIFT before dialing the personal or system speed dial numbers that are stored at the dial pad. Also, if a speed dial’s preselected line is in use, the speed dial will not engage.

NOTE: On some systems, due to site requirements, the available system speed dial codes are 100– 299 and 100– 599.

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3.3Using Dial By Name

The Dial By Name feature provides an index of names you can search. When you select a name in the index, the system will automatically dial that person’s extension number.

To use Dial By Name,

1.Press OPTIONS, then select either INTERNAL DIAL BY NAME button for intercom calling, or EXTERNAL DIAL BY NAME button for speed dial calling.

2.The display shows several letters beside each interactive button.

3.Press the button next to the letter of the person’s name whom you wish to call. The display shows the first existing name match to the letters you selected or shows a No Name Match message if the system cannot find a match.

NOTE: All the names starting with the letters you selected will appear, but they will not be in alphabetical order.

4.Press NEXT to display the subsequent names in the index until you reach the name you need.

5.If the display says No Name Match, press PREV to return to the list of letters.

6.Press the button next to the name you wish to call —OR—

Press ALT to display the corresponding number.

7.Press CALL to call the displayed location.

—OR—

Press MESSAGE WAIT to send an LCD message to the displayed location telling them to call you.

—OR—

If Tracker is available, press TRACK to track the called person.

8.Press EXIT to exit the Dial By Name menu.

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3.4Redialing A Previously Dialed Number

If the last number you have called is busy or is not answering, you can redial it once or initiate automatic redialing. The system will support automatic redialing for up to 10 numbers.

You can permanently save the first 16 digits of the last manually dialed number while on the call by pressing MORE then pressing the SAVE interactive button or by using a SAVED NUMBER REDIAL button that you or your system installer has preprogrammed.

If a distant party tells you an important telephone number and you want to immediately save it for later redial, you can use the SAVED NUMBER REDIAL button to permanently save the first 16 digits of that number.

You will overwrite a temporary system-saved number with subsequent dialing activity; however, a permanently saved number remains available until you overwrite it by saving a different number at the same storage location.

3.4.1Redialing The Last-Dialed Number

To redial the last-dialed number,

1.Make sure your telephone is on-hook and idle.

2.Press #.

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3.4.2Using The Automatic Redial Feature

If your station has the multiple automatic redial feature enabled, you can place up to 10 numbers in your telephone’s redial queue. Your telephone will redial the numbers one at a time, in the order you placed them in the queue, until (a) the call is answered, (b) you cancel the automatic redial feature for a particular number, or (c) your telephone has dialed the number a preprogrammed number of times (set by your system installer).

To use the automatic redial feature to redial a busy or unanswered number,

1.While on the call, press the AUTO REDIAL button.

2.The system repeatedly dials the number until you cancel the feature by pressing the CLEAR button, you perform any activity at your station, or the system has dialed the number a preprogrammed number of times (determined by your system installer).

3.The LCD displays the words AUTO REDIAL and CLEAR.

4.When the distant party answers the call, press the AUTO REDIAL button while on the call to cancel automatic redialing, —OR—

if your installer has enabled answer supervision on your line, the system automatically cancels automatic redialing.

5.If your system installer has enabled the redial multiple numbers feature, you can have up to 10 numbers in your redial queue. To add numbers to your redial queue, repeat step 1 in the above procedure.

To display numbers in your redial queue if your telephone is currently idle,

1.Press the AUTO REDIAL button.

2.To remove the number from the redial queue, press REMOVE. To scroll to the next screen of numbers in the queue, press NEXT.

To exit from the redial queue, press EXIT.

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To interrupt the redialing procedure so that you can scroll through numbers in your redial queue,

NOTE: You can only do this if the multiple automatic redial numbers feature is enabled and you currently have more that one number in your redial queue.

1.While your telephone is in the process of dialing a number, press the AUTO REDIAL button. This treats the number as answered, cancels automatic redialing for that number, and puts the number back in the automatic redial queue.

The display shows the last number dialed.

2.To remove the number from the redial queue, press REMOVE,

—OR—

to exit from the redial queue, press EXIT.

To cancel the automatic redial feature,

1.Perform any user activity at the station (go on-hook, press the speaker button, etc.),

—OR—

press # 72 to delete all numbers from the redial queue, —OR—

press the AUTO REDIAL button while the number you wish to remove from the redial queue is ringing.

NOTE: The system allows only ten numbers in the redial queue. In order to add a number to a full redial queue, you must first remove one of the numbers from the queue.

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3.4.3Storing Numbers For Redial

To permanently store a number you’ve just dialed,

1.While the number is still ringing, press the MORE button, then press SAVE.

2.Select an unused programmable button location.

To dial the saved number,

1.Press button where you saved the number.

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3.5Using Line Groups

Some systems have telephone lines arranged into line groups. These line groups are available at each telephone. Your attendant can tell you how your system is arranged. When line groups are available for your use, you may access them for outside calling instead of pressing a line button to select an individual line for use.

If your system has line groups, access them as follows:

1.Press INTERCOM.

2.Dial desired line group access code:*

9 = line group 1

80 through 89 = line groups 2 through 11

60 through 64 = line groups 12 through 16

—OR—

press preprogrammed line group button.

3.Listen for outside dial tone.

4.Dial desired number.

5.Lift handset to talk.

*These are the default system codes. Your installer may have reprogrammed them to better suit your application.

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3.6Waiting For A Line (Queuing)

If all the lines in a line group are busy, you can place your telephone in a queue to await an idle line. When you share a line with another telephone and the line is busy, you can place your telephone in a queue to await the idle line.

To queue for a line group,

1.Press INTERCOM.

2.Dial the line group access code.

3.Hear busy tone.

4.Dial 6.

If you have line appearance for a particular line and wish to queue for it,

1.Note the busy status light (LED).

2.Press INTERCOM.

3.Dial 6.

4.Press line button.

5.When line group is free, your telephone sounds several short tone bursts. When you hear this, lift handset, hear dial tone, and place call.

To cancel line queuing or line group queuing,

1.Press INTERCOM.

2.Dial # 6 and hang up.

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3.7Making Intercom Calls

You can dial an intercom extension manually from the dial pad or automatically using a direct station select (DSS) button that you have previously programmed. There are two methods for making an intercom call. One causes the called telephone to ring. The other causes your voice to sound out at the called telephone. Your installer can set the system to deliver either tone-first or voice-first calling.

Keep in mind that whatever the system setting, a called party can set a voice announce block condition at his or her telephone to prevent all voice announce calls. Furthermore, if he or she blocks voice announce, the system also blocks SOHVA calls.

(The following instructions assume a tone-first setting. Any user can change a call to voice announce signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS button again.)

To manually cause the other telephone to ring (tone calling),

1.Press INTERCOM.

2.Dial extension number (called telephone will ring).

To tone call automatically,

1.Press DSS button (called telephone will ring).

(The following instructions assume a voice-first default setting. Any user can change a call to a tone signaling for that call simply by pressing the

INTERCOM button again after dialing the extension number or by pressing the DSS button again.)

To voice announce manually,

1.Press INTERCOM.

2.Dial extension number.

3.Speak your announcement.

To voice announce automatically,

1.Press DSS button.

2.Speak your announcement.

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