Vertical Communications 8312S, 8324S, 8324F User Manual

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R

DXP, DXP Plus, and FX Series

Digital Communications Systems

LCD Speakerphone

System Reference Manual

COMDIAL

1QZ

2ABC

3DEF

 

4GHI

5JKL

6MNO

 

7PRS

8TUV

9WXY

 

 

0OPER

#

 

TRNS/CNF

 

 

 

HOLD

TAP

INTERCOM

SPEAKER SHIFT MUTE

1

ABC 2

DEF 3

MESSAGE

 

 

 

 

SHIFT

GHI 4

JKL 5

MNO 6

TAP

PRS 7

TUV 8

WXY 9

TRNS/CONF

 

 

 

 

SPEAKER

*

0

#

 

 

 

 

MUTE

 

 

 

HOLD

This reference manual applies to the following system and telephone models:

System Models:

DXP systems with software 12A and later.

DXP Plus systems with software 12A and later.

FX Series with software 12A and later.

Telephone Models:

Impact 8012S-** Rev. A and later.

Impact 8024S-** Rev. A and later.

Impact SCS 8324S-** Rev. A and later.

Impact SCS 8312S-** Rev. A and later.

Impact SCS 8324F-** Rev. A and later.

Contact your Comdial dealer for updates of this as well as other Comdial publications.

C E

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T I F I

E D

 

 

 

 

 

I S O 9 0 0 1

 

 

 

 

 

 

 

 

 

R

E

D

I

 

 

 

 

 

 

 

 

 

 

 

C

C

 

 

 

T

 

 

 

 

 

 

 

E

 

 

 

A

 

 

 

 

D

 

 

 

R

 

 

 

 

R

 

 

 

E

ANSI-RAB

A

Accredited by the Dutch Council

 

 

 

 

 

 

 

 

 

G

 

 

 

R

for Accreditation for certification

 

 

 

 

 

C

N

 

I

S

T

 

and registration activities.

 

ERTIFICATIO

 

 

 

 

 

 

Comdial's Quality Management System Is Certified To The ISO 9001 Standard.

* Tri-Level Compression is a registered trademark of ACS Wireless, INc.

Comdial strives to design the features in our communications systems to be fully interactive with one another. However, this is not always possible, as the combinations of accessories and features are too varied and extensive to insure total feature compatibility. Accordingly, some features identified in this publication will not operate if some other feature is activated.

Comdial disclaims all liability relating to feature non-compatibility or associated in any way with problems which may be encountered by incompatible features. Notwithstanding anything contained in this publication to the contrary, Comdial makes no representation herein as to the compatibility of features.

2/12/97

GCA70–250 Contents

Contents

1 Introducing The LCD Speakerphone . . . . . . . . . . . . . . . . . . .

1–1

1.1 Using This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 1.2 Using Your Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . 1–3 1.3 Understanding The Display Abbreviations. . . . . . . . . . . . 1–8 1.4 Knowing Your Speakerphone’s Functions . . . . . . . . . . . 1–12 1.5 Understanding What The Lights Mean. . . . . . . . . . . . . . 1–14 1.6 Adjusting The Telephone Pedestal . . . . . . . . . . . . . . . . . 1–16

2 Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2–1

2.1

Answering Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . .

2–1

2.2

Answering Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . .

2–2

2.3

Answering Calls at Monitored Stations . . . . . . . . . . . . . .

2–3

2.4

Answering Night-Transferred Calls . . . . . . . . . . . . . . . . .

2–4

2.5

Making A Call Pick-Up. . . . . . . . . . . . . . . . . . . . . . . . . . .

2–5

2.6

Responding To A Subdued

 

 

Off-Hook Voice Voice Announcement . . . . . . . . . . . . . . .

2–6

3 Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3–1

3.1

Dialing Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3–1

3.2

Dialing Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3–2

3.3

Using Dial By Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3–3

3.4

Redialing A Previously Dialed Number . . . . . . . . . . . . . .

3–4

3.5

Using Line Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3–8

3.6

Waiting For A Line (Queuing) . . . . . . . . . . . . . . . . . . . . .

3–9

3.7

Making Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . .

3–10

3.8

Camping On At A Busy Station and

 

 

Waiting For An Automatic Callback . . . . . . . . . . . . . . .

3–11

3.9

Camping On At An Idle Station and

 

 

Waiting For An Automatic Callback. . . . . . . . . . . . . . . .

3–12

3.10

Camping On At A Busy Station

 

 

And Waiting For An Answer . . . . . . . . . . . . . . . . . . . . . .

3–12

3.11

Overriding A Call Or A Do Not Disturb

 

 

Condition At Another Telephone . . . . . . . . . . . . . . . . . .

3–13

3.12

Making A Subdued Off-Hook Voice

 

 

Announcement (SOHVA) . . . . . . . . . . . . . . . . . . . . . . . .

3–14

Contents – 1

Contents

GCA70–250

4 Placing Calls On Hold. . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . 4–1

4.1 Holding Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Handling Hold Recalls . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4

4.3 Parking Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5

4.4 Handling Park Recalls. . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6

5 Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5–1

5.1

Transferring Calls—Screened. . . . . . . . . . . . . . . . . . . . . .

5–1

5.2

Transferring Calls—Unscreened . . . . . . . . . . . . . . . . . . .

5–3

5.3

Making A Hot Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . .

5–4

5.4

Transferring Calls Using Quick Transfer . . . . . . . . . . . . .

5–5

6

7

Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6–1

6.1 Conferencing Telephones Together. . . . . . . . . . . . . . . . . . 6–1

Using The Other Telephone Features . . . . . . . . . . . . . . . . . . . 7–1

7.1 Adjusting The Display Contrast . . . . . . . . . . . . . . . . . . . . 7–1 7.2 Blocking Voice-Announce Calls . . . . . . . . . . . . . . . . . . . . 7–1

7.3Displaying Status Of Busy Lines

 

And Stations (Busy Button Inquiry) . . . . . . . . . . . . . . . . .

7–2

7.4

Displaying Button Functions (Button Query) . . . . . . . . .

7–3

7.5

Diverting Incoming Calls To Another Station . . . . . . . . .

7–3

7.6

Entering Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . .

7–4

7.7

Entering Authorization Codes. . . . . . . . . . . . . . . . . . . . . .

7–5

7.8

Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7–6

7.9Listening To A Call Over The

Telephone Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–7 7.10 Making A Call Non-Private (Privacy Release) . . . . . . . . . 7–8

7.11 Monitoring A Conversation Between

Two Telephones (Service Observing) . . . . . . . . . . . . . . . . 7–9 7.12 Muting Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . 7–10 7.13 Sending A Paging Announcement . . . . . . . . . . . . . . . . . 7–10

7.14 Setting A Do Not Disturb

Condition At Your Station . . . . . . . . . . . . . . . . . . . . . . . . 7–12 7.15 Setting The Volume Control . . . . . . . . . . . . . . . . . . . . . . 7–13 7.16 Setting Your Personal Ringing Tones . . . . . . . . . . . . . . . 7–15

7.17 Switching The Dialing Mode

Between Pulse And Tone. . . . . . . . . . . . . . . . . . . . . . . . . 7–16 7.18 Using Background Music . . . . . . . . . . . . . . . . . . . . . . . . 7–16

2 – Contents

GCA70–250

Contents

7.19

Using Direct Inward

 

 

System Access (DISA) . . . . . . . . . . . . . . . . . . . . . . .

. . . 7–17

7.20

Using The Auxiliary Jack . . . . . . . . . . . . . . . . . . . . .

. . . 7–20

7.21

Using The Tracker Paging System . . . . . . . . . . . . . .

. . . 7–22

7.22

Using E And M Tie Lines . . . . . . . . . . . . . . . . . . . . .

. . . 7–24

7.23

Call Forward Outside System . . . . . . . . . . . . . . . . . .

. . . 7–26

7.24

Mark Problem Line . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . 7–28

7.25

Automatic Set Relocation . . . . . . . . . . . . . . . . . . . . .

. . . 7–29

7.26

Using The IMIST Module. . . . . . . . . . . . . . . . . . . . .

. . . 7–30

7.27

Using The Caller ID Feature. . . . . . . . . . . . . . . . . . .

. . . 7–31

8 Sending And Receiving Non-Verbal Messages . . . . . . .

. . . . 8–1

8.1

Lighting The Message-Waiting Light . . . . . . . . . . . .

. . . . 8–1

8.2

Sending LCD Messages . . . . . . . . . . . . . . . . . . . . . .

. . . . 8–3

8.3

Sending Response Messages. . . . . . . . . . . . . . . . . . .

. . . . 8–5

9 Programming Your Telephone . . . . . . . . . . . . . . . . . . . .

. . . . 9–1

9.1

Programming For Speed Dialing . . . . . . . . . . . . . . .

. . . . 9–1

9.2

Storing Speed Dial Numbers . . . . . . . . . . . . . . . . . .

. . . . 9–2

9.3

Storing DSS Numbers . . . . . . . . . . . . . . . . . . . . . . . .

. . . . 9–3

9.4

Using The Feature Buttons . . . . . . . . . . . . . . . . . . . .

. . . . 9–5

9.5

Storing The Response Message Button . . . . . . . . . .

. . . . 9–7

9.6

Storing Access Codes . . . . . . . . . . . . . . . . . . . . . . . .

. . . . 9–8

9.7

Setting A Reminder Alert . . . . . . . . . . . . . . . . . . . . .

. . . . 9–9

10 Using The Attendant Features . . . . . . . . . . . . . . . . . . . . .

. . . 10–1

10.1 Creating LCD Messages . . . . . . . . . . . . . . . . . . . . . . . . . 10–1 10.2 Disabling A Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–5 10.3 Disabling A Telephone Line . . . . . . . . . . . . . . . . . . . . . . 10–6 10.4 Enabling Or Disabling Message Waiting . . . . . . . . . . . . 10–7 10.5 Naming The System Telephones. . . . . . . . . . . . . . . . . . . 10–8 10.6 Naming The Telephone Lines . . . . . . . . . . . . . . . . . . . . 10–12

10.7 Printing Station Message Detailed

Accounting (SMDA) Reports . . . . . . . . . . . . . . . . . . . . 10–15

10.8 Setting The Night

Transfer Of Ringing Mode . . . . . . . . . . . . . . . . . . . . . . 10–18 10.9 Setting The System Clock. . . . . . . . . . . . . . . . . . . . . . . 10–19 10.10 Storing The System Speed Dial Numbers . . . . . . . . . . 10–20

Contents – 3

Contents

 

GCA70–250

10.11

Transferring The Attendant Calls

 

 

To The Alternate Attendant Telephone . . . . . . . .

. . . . . 10–22

10.12

Using The Overflow Transfer . . . . . . . . . . . . . . . .

. . . . 10–23

10.13

Using The Digital Voice Announce Option . . . . .

. . . . 10–24

10.14

Using The Special Attendant Buttons . . . . . . . . . .

. . . . 10–30

10.15

Viewing The System Status Log . . . . . . . . . . . . . .

. . . . 10–33

10.16

Operating Your Telephone

 

 

With A DSS/BLF Console . . . . . . . . . . . . . . . . . .

. . . . 10–35

11 Troubleshooting Your Telephone . . . . . . . . . . . . . . . .

. . . . . 11–1

Index . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . Index–1

Quick Reference Guide . . . . . . . . . . . . . . . . . . . . . Quick Reference–1

4 – Contents

GCA70–250 Introducing The LCD Speakerphone

 

1

 

Introducing The

 

 

 

 

LCD Speakerphone

 

 

 

 

1.1 Using This Guide

This user’s guide describes your LCD speakerphone and tells you how to use it.

The sections in this introductory chapter help you become familiar with your speakerphone’s controls and indicators. The remaining sections are titled as follows:

1.2Using Your Speakerphone

1.3Understanding the Display Abbreviations

1.4Knowing Your Speakerphone’s Functions

1.5Understanding What The Lights Mean

The operation chapters define often-used features and provide instructions for their use. These chapters are titled as follows:

2Answering Calls

3Making Calls

4Placing Calls On Hold

5Transferring Calls

6Conferencing Calls

The special-purpose features of the telephone are grouped into one chapter:

7 Using The Other Telephone Features

Your telephone provides several non-verbal ways to communicate using lights and indicators. The descriptions of these methods are provided in a separate chapter:

LCD Speakerphone Reference Manual 1 – 1

Introducing The LCD Speakerphone

GCA70–250

8 Sending And Receiving Non-Verbal Messages

You can program many of the buttons on your telephone to enhance the unit’s versatility and usability. These programming instructions are found in the following chapter:

9 Programming Your Telephone

For your convenience, a troubleshooting chart is provided in the following chapter:

10 Using The Attendant Features

If you operate an attendant station, you will use the special features provided in the following chapter:

11 Troubleshooting Your Telephone

There is a quick reference chart in the following chapter:

Appendix A Quick Reference Guide

1 – 2 LCD Speakerphone Reference Manual

GCA70–250

Introducing The LCD Speakerphone

1.2 Using Your Speakerphone

When using your speakerphone, the microphone and loudspeaker are farther away from you than when you use a handset. Both the signal from the loudspeaker and the signal to the microphone must be strengthened. When microphones and loudspeakers are close together (such as in a speakerphone), additional amplification typically generates a ringing sound (public address systems do this if the volume is too high or the microphone is too close to a loudspeaker).

NOTE: The 8324F-** speakerphone can function in the full-duplex or half-duplex mode. Both sets of guidelines (section 1.2.1 and section 1.2.2) are applicable to the 8324F-**.

The 8012S-**, 8024S-**, 8324S-**, and 8312S-** speakerphones only function in the half-duplex mode—only section 1.2.2, Speakerphone User Guidelines, apply to these telephones.

1.2.1 Using A Full-Duplex Speakerphone

The Impact SCS 8324F-** speakerphone uses the latest full-duplex speakerphone technology. (Full-duplex technology enables both parties on a speakerphone call to speak simultaneously—half-duplex speakerphones allow only one person to speak at a time.) The 8324F-** will operate in either full-duplex or half-duplex mode depending on the current line conditions. For example, satellite calls or calls with a delay involved may prevent the telephone from operating in full-duplex mode.

At the beginning of each call the telephone must perform a “speech training” test. To achieve optimum performance from the full-duplex speakerphone, Comdial recommends that each user in turn speak about 10 consecutive words to allow the telephone to “train” itself. Note that during the “speech training” test, the speakerphone is operating in half-duplex mode.

Depending on the telephone line conditions and the type of speakerphone at the other end, it may not be possible for the 8324F-** to operate in full-duplex mode. If the speakerphone at the other end is a half-duplex speakerphone and both parties are in speakerphone mode, the half-duplex speakerphone is the controlling factor, preventing the 8324F-** from operating in full-duplex mode.

LCD Speakerphone Reference Manual 1 – 3

Introducing The LCD Speakerphone

GCA70–250

NOTE: Pressing any button (mute, hold, etc.) on the speakerphone while in full-duplex mode causes the system to perform the “speech training” test again. For example, if you press MUTE while in full-duplex mode, when you release the call from mute, the system will perform the entire “speech training” test again.

1.2.2 Speakerphone User Guidelines

NOTE: The speakerphone user guidelines in this section do not apply to the Impact SCS 8324F-** when it is operating in full-duplex mode. However, when the 8324F-** is in half-duplex mode or in “speech training” mode, the following guidelines are applicable.

Both parties can not talk at the same time. You must wait for silence out of your loudspeaker before talking. You must stop talking to hear the other party.

Background noise may prevent the sound-activated switches from operating properly. Avoid placing the speakerphone where it will detect sounds from typewriters, keyboards, printers, paging systems, and other equipment.

Speak slightly louder than normal and with a clear, authoritative voice. For the microphone to best detect your voice, speak within three feet of it and face the telephone.

Raising the volume of the loudspeaker makes it easier for the sound-activated switches in your telephone to select the distant party’s voice. Lowering the volume of the loudspeaker makes it easier for the switches to select your voice.

Since the system takes several seconds to provide the best switching, constant sound patterns—such as elongating your words and playing externally-supplied music—may prevent the sound-activated switches from operating properly.

Place the telephone on a hard surface and away from table edges. Do not place the telephone in corners or enclosures. Do not let obstructions come between you and the microphone. Rooms with hard, flat surfaces that reflect sound may affect the sound-activated switches.

1 – 4 LCD Speakerphone Reference Manual

GCA70–250

Introducing The LCD Speakerphone

If you are using a handset and the other party is using a speakerphone, avoid breathing heavily into your microphone. Avoid other sounds that may affect the distant telephone’s sound-activated switches.

In some situations, such as when either you or the distant party are in a noisy environment, you may have to lift your handset to ensure a clear conversation.

When both you and the distant party use speakerphones, the sound-activated switches can occasionally detect both voices simultaneously, thus blocking out both voices.

To manually place a call using your speakerphone,

1.Press the INTERCOM or line button.

2.Dial the number.

3.When party answers, speak toward the telephone.

To automatically dial a number using your speakerphone,

1.Press the preprogrammed speed dial or DSS button and speak toward the telephone when your party answers.

To answer a call with your speakerphone,

1.Press the INTERCOM or line button with flashing red or orange light.

2.Speak toward the telephone to answer the call.

3.To end a call with your speakerphone, just press SPEAKER.

LCD Speakerphone Reference Manual 1 – 5

Introducing The LCD Speakerphone

 

 

GCA70–250

 

 

 

 

 

LCD Alphanumeric

 

 

 

 

 

Display

 

 

 

 

 

SCS02

 

 

 

 

 

Interactive Buttons

 

 

 

 

 

(NOT programmable)

Handset

 

 

 

 

Programmable

 

 

 

 

 

 

 

 

 

 

Buttons

 

 

 

 

 

Intercom Button*

Telephone Speaker

 

 

 

 

Message Waiting Light*

 

 

 

 

 

Shift Button*

 

1

ABC 2

DEF 3

MESSAGE

TAP Button*

 

 

 

 

SHIFT

Dialpad

GHI 4

JKL 5

MNO 6

TAP

 

 

PRS 7

TUV 8

WXY 9

TRNS/CONF

Transfer/Conference Button*

 

 

 

 

SPEAKER

Speaker Button*

 

*

0

# MUTE

HOLD

Mute Button*

 

 

Volume Up

 

 

Volume Down

Connectors On Bottom Of Telephone

!

Optional IST Module

Optional Console-Top

Handset or

Line Cord-Bottom

 

Headset

Hold Button*

Microphone Opening

*NOTE: These are default button locations.

Your system installer may have reprogrammed these buttons to better suit your application.

Impact SCS 8324F-** and Impact SCS 8324S-**

 

 

 

 

 

LCD Alphanumeric

 

 

 

 

 

Display

 

 

 

 

 

SCS03

 

 

 

 

 

Interactive Buttons

 

 

 

 

 

(NOT programmable)

Handset

 

 

 

 

 

 

 

 

 

 

Programmable

 

 

 

 

 

Buttons

 

 

 

 

 

Intercom Button*

Telephone Speaker

 

 

 

 

Message Waiting Light*

 

 

 

 

 

Shift Button*

 

1

ABC 2

DEF 3

MESSAGE

TAP Button*

 

 

 

 

SHIFT

Dialpad

GHI 4

JKL 5

MNO 6

TAP

 

 

PRS 7

TUV 8

WXY 9

TRNS/CONF

Transfer/Conference Button*

 

 

 

 

SPEAKER

Speaker Button*

 

*

0

#

MUTE

 

 

 

 

HOLD

 

 

 

 

 

 

Mute Button*

 

Volume Up

 

 

Volume Down

 

Connectors On Bottom Of Telephone

!

Optional IST Module

Optional Console-Top

Handset or

Line Cord-Bottom

 

Headset

Hold Button*

Microphone Opening

*NOTE: These are default button locations.

Your system installer may have reprogrammed these buttons to better suit your application.

Impact SCS 8312S-**

1 – 6 LCD Speakerphone Reference Manual

GCA70–250

 

 

 

Introducing The LCD Speakerphone

AW700A

 

 

 

 

 

LCD Alphanumeric

 

 

 

 

 

Display

 

Handset

 

 

 

 

 

 

 

 

 

 

 

Interactive

Buttons

 

 

 

 

 

 

Keypad

 

 

 

 

 

(NOT programmable)

TAP

 

 

 

 

 

Programmable

 

 

 

 

 

Buttons

 

Button

 

 

 

 

 

Volume Up

 

 

 

 

 

 

 

 

Transfer/

1QZ

2ABC

3DEF

 

 

Volume Down

 

 

 

 

 

Shift

 

Conference

4GHI

5JKL

6MNO

 

 

 

Button

7PRS

8TUV

9WXY

 

 

Button

 

Message

 

0OPER

#

 

 

Mute

 

 

 

 

 

 

 

 

 

 

 

 

Button

 

Waiting

TRNS/CNF

 

 

 

 

 

 

 

 

 

 

Speaker

Light

HOLD

TAP

INTERCOM

SPEAKER SHIFT

MUTE

Hold

 

 

 

 

 

Button

 

 

 

 

 

 

 

 

Button

 

 

 

Connectors On Bottom Of Telephone

Intercom

 

 

 

Line Cord

 

Optional

Handset

Button

 

 

 

 

 

 

 

 

 

Headset

 

Microphone

 

 

 

!

 

 

 

 

 

 

 

 

Opening

 

 

 

 

 

 

 

 

Impact 8024S-** LCD Speakerphone

 

LCD Alphanumeric Display

 

 

 

 

Interactive Buttons

 

 

 

 

 

(NOT programmable)

 

 

 

 

AW700

 

 

 

Speaker

 

 

 

 

 

Programmable

 

 

 

 

 

 

Handset

 

 

 

 

 

Buttons

 

 

 

 

 

 

 

 

TAP

 

 

 

 

 

Keypad

 

Button

 

 

 

 

 

 

 

 

 

 

 

 

 

Transfer/

 

 

 

 

 

Volume Down

 

 

 

 

 

Volume Up

 

Conference

 

1 QZ

2 ABC

3 DEF

 

 

Button

 

4 GHI

5 JKL

6 MNO

 

Shift Button

Message

 

7 PRS

8 TUV

9 WXY

 

 

 

 

 

 

SHIFT

 

Mute Button

 

 

 

 

MUTE

 

Waiting

 

 

0 OPER

#

 

 

 

 

TRNS/CNF

 

 

 

 

 

Light

 

 

 

SPEAKER

 

Speaker

 

 

 

HOLD

TAP

INTERCOM

 

Button

 

Hold

 

 

 

 

 

 

 

 

 

 

 

 

 

Button

 

 

 

Connectors On Bottom Of Telephone

Intercom

 

 

 

Button

 

 

 

Line Cord

 

 

Handset

 

 

 

 

 

 

Microphone

 

 

 

!

 

 

 

Opening

 

 

 

 

 

 

 

Impact 8012S-** LCD Speakerphone

LCD Speakerphone Reference Manual 1 – 7

Introducing The LCD Speakerphone

GCA70–250

1.3 Understanding The Display Abbreviations

This chart identifies the interactive button abbreviations that appear in your display.

Abbreviation

Feature

Definition

ACCT

Account

Stores a button that enables account

 

 

code entry.

 

 

 

ALERT

Set Reminder

Sets two reminder alerts that will

 

 

sound at your station at specified

 

 

times.

 

 

 

ALL

All Calls

Route all of your calls to a different

 

Forward

station location.

 

 

 

ANS

Answer

Answers a call ringing at your station.

 

 

 

APAGE*

Auxiliary

Stores a button that selects auxiliary

 

Pager

paging speaker operation through the

 

 

auxiliary jack.

 

 

 

ARECD*

Auxiliary

Stores a button that selects tape

 

Recorder

recorder operation through the

 

 

auxiliary jack.

 

 

 

ARING*

Auxiliary

Stores a button that selects auxiliary

 

Ringer

ringer operation through the auxiliary

 

 

jack.

 

 

 

ARDL

Automatic

Redials a busy call once a minute for

 

Redial

10 minutes.

 

 

 

BKSP

Backspace

While programming a speed dial

 

 

number, backspace erases an

 

 

incorrect entry.

 

 

 

CALL

Call

Calls a station that turned on your

 

 

message waiting light.

 

 

 

CAMP

Camp On

Has system call you when busy station

 

 

becomes idle. When chosen as a

 

 

feature, stores a button that enables

 

 

the function.

 

 

 

CFWD

Call Forward

Forwards all of your calls to a

 

 

different station location. When

 

 

chosen as a feature, stores a button

 

 

that enables the function

 

 

 

1 – 8 LCD Speakerphone Reference Manual

GCA70–250 Introducing The LCD Speakerphone

Abbreviation

Feature

Definition

CALLBK

I Will Call Back

Respond to a SOHVA call with a

 

 

non-verbal message.

 

 

 

CLEAR

Clear Features

Stores a button that clears a

 

 

currently active or engaged

 

 

feature.

 

 

 

CLR

Clear

Cancels a call forward condition.

 

 

 

CONF

Conference

Establishes a conference.

 

 

 

DARK

Dark (contrast)

Makes LCD screen darker.

 

 

 

DISP

Display

Adjusts the contrast of your

 

 

LCD screen.

 

 

 

DND

Do Not Disturb

Makes your station appear busy

 

 

to other stations. When chosen as

 

 

a feature, stores a button that

 

 

enables the function.

 

 

 

DSS

Direct Station

Stores a personal intercom

 

Select

number at a DSS button.

 

 

 

EXIT

Exit Selection

Ends a current programming

 

 

session.

 

 

 

FEAT

Feature

Presents several different

 

 

features you can store at

 

 

programmable buttons for later

 

 

use.

 

 

 

GPLSN

Group Listen

When chosen as a feature, stores

 

 

a button that enables loud

 

 

speaker broadcast of distant

 

 

party’s voice.

 

 

 

HDSET

Headset

When chosen as a feature, stores

 

 

a button that enables headset

 

 

operation.

 

 

 

HAVE HOLD

Ask Caller To

Send a non-verbal response to a

 

Hold

SOHVA caller so he or she will

 

 

know to place the outside caller

 

 

on hold.

 

 

 

LIGHT

Light (contrast)

Makes the LCD screen lighter.

 

 

 

LCD Speakerphone Reference Manual 1 – 9

Introducing The LCD Speakerphone GCA70–250

Abbreviation

Feature

Definition

MSG

Message

Turns on message waiting light

 

 

at another station.

 

 

 

MUSIC

Background Music

Turn on the background music

 

 

at your station. When chosen as

 

 

a feature, stores a button that

 

 

enables the function.

 

 

 

NEXT

Next Display

Shows the next display.

 

 

 

NoANS

No

Forwards calls that ring at your

 

Answer/Forward

station but receive no answer.

 

 

 

OPTIONS

Options

Selects interactive button

 

 

features.

 

 

 

OVER

Override

Overrides either a

 

 

do-not-disturb condition or a

 

 

busy signal at a station you have

 

 

called.

 

 

 

PAGE

Paging Zone

When chosen as a feature,

 

 

stores a button that provides

 

 

one-button access to paging.

 

 

 

PARK

Park Orbit

When chosen as a feature,

 

 

stores a button that provides

 

 

one-button parking of calls.

 

 

 

PCKUP

Pick Up

When chosen as a feature,

 

 

stores a button that allows you

 

 

to pick up a call ringing

 

 

elsewhere.

 

 

 

PERS

Personal

Route your personal intercom

 

 

calls to a different station

 

 

location.

 

 

 

PRIV

Privacy

When chosen as a feature,

 

 

stores a button that releases

 

 

privacy for a current call.

 

 

 

QUERY

Button Query

Displays program status of any

 

 

button.

 

 

 

RECON

Reconnect

Reconnect you to a transferred

 

 

call.

 

 

 

RING

Ring Tone

Select different ringing tones.

 

 

 

1 – 10 LCD Speakerphone Reference Manual

GCA70–250 Introducing The LCD Speakerphone

Abbreviation

Feature

Definition

SAVE

Save Number

Permanently saves last number you

 

 

dialed. When chosen as a feature,

 

 

stores a button that provides the

 

 

function.

 

 

 

SDIAL

Speed Dial

Programs a number for one-button

 

 

calling.

 

 

 

SEND

Send Transfer

Re-transfers a previously transferred

 

 

call that returned to your station.

 

 

 

SET

Set Feature

Enable call forwarding.

 

 

 

SOHVA

Secure

Sends a subdued off-hook voice

 

Off-Hook

announcement to another station.

 

Voice

 

 

Announce

 

 

 

 

SRC

Music Source

Selects which music source will

 

 

supply background music.

 

 

 

TAKE MSG

Take A

Send a non-verbal response to a

 

Message

SOHVA caller so he or she will know

 

 

to take a message from an outside

 

 

party.

 

 

 

VAB

Voice

Inhibits your station from receiving a

 

Announce

SOHVA. Also, blocks voice calls sent

 

Block

over the speaker. When chosen as a

 

 

feature, stores a button that provides

 

 

the function.

 

 

 

*Available only on 8024S.

LCD Speakerphone Reference Manual 1 – 11

Introducing The LCD Speakerphone

GCA70–250

1.4 Knowing Your Speakerphone’s Functions

Your speakerphone provides many versatile features for your use. These features are explained in terms of what they allow you to do. Refer to section 1.5 Understanding What The Lights Mean for information about the lights associated with your telephone’s buttons.

Alphanumeric Display (Liquid Crystal Display—LCD)

Displays time, day, date, and active call information

Keeps you apprised of the status of your telephone

Provides programming prompts

Auxiliary Jack (available only on Impact 8024S)

Allows you to connect a headset, an external amplified ringer, a tape recorder, or an external paging amplifier to your telephone

Hold Button

Places a line or intercom call on hold

Stores pauses in number sequences during programming

Scans or scrolls through calls placed on hold (when hold light is flashing) in order to access, with the TAP button, a call other than the last one placed on hold (information about each held call appears in your display as you scroll through them)

Scrolls through LCD response messages

Interactive Buttons

Provide quick and easy access to system features

Provide straightforward button programming without dialing codes (the interactive buttons themselves, however, are not programmable)

Intercom Button

Selects an intercom line

Allows you to initiate many of the telephone’s features

Message-Waiting Light

Indicates that a message awaits pick up

1 – 12 LCD Speakerphone Reference Manual

GCA70–250

Introducing The LCD Speakerphone

Microphone Opening

Allows hands-free operation of speakerphone (speak clearly toward microphone opening)

Mute Button

Keeps the person on the line from hearing your conversation

Programmable Buttons And Associated Status Lights

Allow you to store numbers for automatic dialing functions

Allow you to store telephone extension numbers for Direct Station Selection (DSS)

Indicate which lines are either in use, ringing, or on hold

Shift Button

Allows you to enter a second tier for storing and/or automatically dialing speed dial numbers. That is, you can store two speed dial numbers at every programmable button location—one in the regular tier and one in the second tier. You activate the shift function by pressing this button and turning the shift light on before storing or automatically dialing a speed dial number from the second tier.

Speaker

Sounds distant party’s voice

Sounds ringing and call-in-progress tones

Speaker Button

Turns your speaker on or off

Disconnects a call when you are on a handsfree call

Ends or cancels programming

TAP Button

Recalls dial tone or generates a hookflash

Retrieves held calls or last call placed on hold

LCD Speakerphone Reference Manual 1 – 13

Introducing The LCD Speakerphone

GCA70–250

Transfer/Conference Button

Transfers calls

Sets up conference calls

Volume Control

Regulates the volume of the ringer, speaker, handset, headset, background music, and group listening mode

1.5 Understanding What the Lights Mean

The lights (LEDs) on your LCD speakerphone indicate the status of lines, features, and intercoms.

Next to a Direct Station Select (DSS) button:

Steady red = station is in use.

Flashing red = station is receiving a call.

Winking red with repetitive off = message-waiting light set for you by station associated with that DSS button.

Next to a line button:

Steady green = this is your line, either on-hook (in a handsfree mode) or off-hook, when the line is active.

Steady red = another station is using this line.

Flashing red = a call is coming in on this line.

Flashing orange = this line will be answered when you lift the handset.

Winking green with repetitive off periods = your line is on hold.

Winking red = the call has been placed on hold by another station.

Fluttering orange = your line has recalled from hold.

Fluttering red = the line put on hold by another station has recalled.

Next to a fixed feature or programmable feature button:

Steady red = the feature is on.

Steady off = the feature is off.

1 – 14 LCD Speakerphone Reference Manual

GCA70–250

Introducing The LCD Speakerphone

Next to an intercom button:

Steady green with a quick flash = you are using your intercom.

Fluttering red = an LCD message is set on your telephone for others to receive when calling.

Flashing orange = someone is calling your extension or a call is being transferred to you.

Above the HOLD button:

Fast flashing red = message awaits pick up.

Winking green with repetitive off periods = a line is on hold at your station.

Above the SPEAKER button:

On steady (with the telephone on hook and busy) = speakerphone mode is active.

On steady (with telephone on hook and idle) = background music is turned on.

Flashing = feature viewing and programming is in progress.

Above the MUTE button:

On steady = called party cannot hear your conversation.

LCD Speakerphone Reference Manual 1 – 15

Introducing The LCD Speakerphone

GCA70–250

1.6Adjusting The Telephone Pedestal (Models 8312S, 8324S, and 8324F only)

Your telephone has an adjustable pedestal to allow you to select the most comfortable viewing angle. When you receive the telephone, the pedestal is in its lowest position—flush against the pedestal.

To adjust the pedestal,

1.Grasp the rear of the pedestal base firmly with one hand while lifting the rear portion of the telephone upward with your other hand

2.While pivoting the telephone upward with one hand, pivot the telephone supporting arms upward with your other hand while feeling for the notches under the telephone. Notice there are three sets of notches under the telephone corresponding to the three positions available.

3.When the telephone is at the desired height, find the closest pair of notches and place the supporting arms in the notches. Press down slightly on the telephone until you feel the supporting arms snap into place.

Telephone

 

 

First Notch

 

Second Notch

Supporting Arm

Third Notch

(For Highest Position)

 

PED01

Pedestal Base

Adjusting The Pedestal

1 – 16 LCD Speakerphone Reference Manual

GCA70–250 Answering Calls

2

Answering Calls

 

NOTE: Throughout this book, all references to fixed buttons are printed in upper case bold type, for example “Press the

INTERCOM button.”

All references to interactive buttons are printed in upper case bold italic type, for example “Press the OPTIONS button.”

2.1 Answering Outside Calls

A call that rings on an outside line will sound long, single-tone bursts and will light the line status light. If the installer enabled ringing line preference at your station, an orange light flashes next to the line that your station will answer when you lift the handset; a red light will flash for any other ringing line.

When you hear outside ringing and observe a flashing light, answer the call as follows:

1.Lift handset or press line button and speak toward telephone if light is orange,

—OR—

press button of ringing line if flashing light is red, and speak toward the telephone (lift handset if privacy is desired).

When a call rings at your station, the ringing line number or name appears in the display along with the options ANS (Answer) and DND (Do Not Disturb).

To answer the call for which information appears in your display,

1.Press ANS. (Pressing DND stops your telephone from ringing but continues to send a ringing tone to the caller). The associated BLF will continue to flash until the caller disconnects.

LCD Speakerphone Reference Manual 2 – 1

Answering Calls

GCA70–250

After you have answered an outside call at your station, your LCD will display HOLD, TRANS, and CONF:

1.Press HOLD to place the call on hold at your station, —OR—

press TRANS to initiate a transfer to another station, then dial the station number, announce the call or hang up to complete the transfer,

—OR—

press CONF to initiate a conference call.

2.2 Answering Intercom Calls

An intercom call is one that is made from one system telephone to another. An intercom party can voice-announce through your speaker instead of ringing your telephone, or an intercom party can ring your telephone (intercom ringing sounds two short ring bursts).

You can block voice-announce calls if you wish. See the discussion titled

Blocking Voice Announce Calls for details.

When you hear intercom ringing followed by a caller’s voice,

1.Speak toward the telephone to answer, or lift handset if privacy is desired.

When you hear intercom ringing (two short ring bursts),

1.Press INTERCOM and speak toward telephone; lift handset if privacy is desired.

When an intercom call rings at your station, the number or name of the originating station appears in the display, along with the options ANS (Answer) and DND (Do Not Disturb).

To answer the call for which information appears in your display,

1.Press ANS. (Pressing DND stops the ringing, sets a Do Not Disturb condition at your telephone, and sends a DND tone to the caller. The intercom light continues to flash).

2 – 2 LCD Speakerphone Reference Manual

GCA70–250

Answering Calls

2.3 Answering Calls At Monitored Stations

Your telephone may have the personal intercom number of another telephone appearing at a button location. You can use the light associated with this button to monitor the status of that telephone, and you can press the button to make a call to that telephone if you wish. The associated light is known as the Busy Lamp Field (BLF) light, and the button is known as the Direct Station Select (DSS) button.

If the installer arranged for your telephone to have the station monitoring feature, the BLF light shows activity status at the monitored telephone.

To monitor another telephone,

1.Observe the BLF light indications next to the personal intercom appearance (DSS) button:

Off = idle, Flashing = ringing,

On = busy or on hold.

NOTE: If you do not have the station monitoring feature, the BLF light shows just the following information: Off = idle,

On = busy.

To call an idle monitored station or to answer one that is ringing,

1.Note the BLF light condition.

2.Press assigned DSS button.

3.Lift the handset to talk.

NOTE: If you place this call on hold or if you transfer it to another telephone, the BLF light flashes a hold signal. You can retrieve the call by pressing TAP.

LCD Speakerphone Reference Manual 2 – 3

Answering Calls

GCA70–250

2.4 Answering Night-Transferred Calls

The system attendant can transfer incoming calls to a particular station or stations for off-hour ringing. Additionally, the installer can program the system for night-answer zones (up to four) with a loud bell associated with each zone. The loud bell sounds when the night transfer of ringing feature directs incoming calls to a zone. The installer may choose different night-answer dialing codes than those default values detailed in this procedure. When in doubt, ask your system attendant what codes are active at your site.

If your telephone rings,

1.Press line button with flashing light.

2.Lift handset to talk.

When you hear loud ringing anywhere in the system,

1.Lift handset.

2.Press INTERCOM.

3.Dial 65 through 68 to select ringing zone (1-4) that the bell is in, —OR—

dial 69 to answer any ringing zone.

NOTE: This feature is known as Trunk Access From Any Station (TAFAS).

2 – 4 LCD Speakerphone Reference Manual

GCA70–250

Answering Calls

2.5 Making A Call Pick-Up

The installer often arranges several telephones together in a user group. If your telephone is so arranged, you can answer calls that are ringing at other stations within your particular group. Also, you can answer a call that is ringing at any telephone in the system if you know the telephone’s extension number.

To answer a call that is ringing within your group,

1.Press INTERCOM.

2.Dial # 4.

3.Speak toward telephone to answer call. Lift handset if privacy is desired.

To answer a call that is ringing at any telephone in the system,

1.Press INTERCOM.

2.Dial 4.

3.Dial extension number of ringing telephone.

4.Speak toward telephone to answer call. Lift handset if privacy is desired.

If you have programmed a PICK UP button on your telephone (see “Storing The Feature Buttons” in the chapter titled Programming Your Telephone in this guide), you may make a call pick-up (either within your group or at a specific station inside or outside your group) using that button.

To answer a call ringing at any other station in your group,

1.Press preprogrammed group PICK UP button.

To answer a call ringing at a specific station (either inside or outside your group),

1.Press preprogrammed direct PICK UP button.

2.Press DSS or dial extension of ringing telephone.

LCD Speakerphone Reference Manual 2 – 5

Answering Calls

GCA70–250

2.6Responding To A Subdued Off-Hook Voice Announcement

Your installer can set your LCD speakerphone to receive a Subdued Off-Hook Voice Announcement (SOHVA). This feature allows an intercom caller to break into your call by making an announcement through your handset receiver. (This means that if you are on a speakerphone call, you cannot receive a SOHVA call.) The distant party that you are currently talking to cannot hear the announcement made by the SOHVA caller.

Please note that you can receive a SOHVA call even if you are using your headset; however, the distant party may be able to hear the SOHVA as it is made.

You can respond to a SOHVA in one of three ways:

Verbally: Press and hold the REPLY button and speak into handset. Distant party cannot hear response. To return to distant party after your reply is complete, release the REPLY button.

Non-verbally (Response Messaging): If the announcing station has an LCD speakerphone, press MSG (message), then press HAVE HOLD (have the caller hold), or TAKE MSG (take a message). The message appears in the display of the telephone making the SOHVA call and then that telephone is automatically disconnected from your telephone. (If the telephone to which you attempt to send a non-verbal message is not an LCD telephone, no message is sent and that station is immediately disconnected from the call.)

Blocking the SOHVA: You can block a SOHVA to your station by pressing BLOCK when the SOHVA is initiated. The SOHVA call is then disconnected.

2 – 6 LCD Speakerphone Reference Manual

GCA70–250 Making Calls

3

Making Calls

 

3.1 Dialing Manually

You can manually dial a number over any telephone line you select. Or, if the installer assigned a prime line or the idle line preference feature to your LCD speakerphone, it will automatically select a line for use when you lift the handset.

To dial an outside number manually,

1.Press line button to select line (remember: selecting a line is not necessary if a prime line or idle line preference feature is assigned to your telephone and if you lift the handset or press SPEAKER to begin the call).

2.Listen for dial tone.

3.Dial number.

4.Lift handset if privacy is desired.

LCD Speakerphone Reference Manual 3 – 1

Making Calls

GCA70–250

3.2 Dialing Automatically

This feature provides oneor two-button speed dialing using programmable buttons at which you have previously stored numbers. Two levels of number storage are available at each storage location, and you can use one or both levels as needed. Further, since you usually store a line choice as part of a speed dial number, line selection is automatic with speed dialing. This user’s guide discusses button programming in a separate section. Refer to it when you are ready to store numbers at the programmable buttons.

There are two types of speed dial numbers: (1) numbers that you store for your own use (personal speed dial numbers), and (2) numbers that the system attendant stores for everyone’s use (system speed dial numbers).

To automatically dial a speed dial number stored at one of the programmable buttons on your station,

1.Press preprogrammed speed dial button (line selection is usually a part of the stored speed dial number),

—OR—

press preprogrammed SHIFT button, then press preprogrammed button (to choose number stored as a second choice at that button).

With your station idle, you can automatically dial a personal or system speed dial number stored at a dial pad location.

To speed dial a personal speed dial number stored at the dial pad,

1.While on hook, press speed dial number on dial pad (0–9).

To speed dial a system speed dial number stored at the dial pad,

2.While on hook, press and then dial system speed dial number

(000–999).

NOTE: If you are already on a line, you must press SHIFT before dialing the personal or system speed dial numbers that are stored at the dial pad. Also, if a speed dial’s preselected line is in use, the speed dial will not engage.

NOTE: On some earlier systems, the available system speed dial codes are 100– 299 and 100– 599.

3 – 2 LCD Speakerphone Reference Manual

GCA70–250

Making Calls

3.3 Using Dial By Name

The Dial By Name feature provides an index of names for you to search through. When you select a name in the index, the system will automatically dial that person’s extension number.

To use Dial By Name,

1.Press OPTIONS to enter the dial by name menu.

2.From the dial by name menu,

Press INT button for intercom calling. —OR—

Press EXT for speed dial calling.

3.Dial digits corresponding to the letters in the name you want to locate (for example, dial 266 for Comdial). There is no limit to the number of digits you can dial.

1

= QZ

2

= ABC

3

= DEF

4

= GHI

5

= JKL

6

= MNO

7

= PRS

8

= TUV

9

= WXY

4.The display shows the first existing name match to the dialed digits or shows a No Match message if the system can not find a match.

5.Press NEXT to display the subsequent names in the index until you reach the name you need.

6.Press DIAL to call the displayed location.

7.If the display says No Match, press PREV or enter new digits to search for a new name.

LCD Speakerphone Reference Manual 3 – 3

Making Calls

GCA70–250

3.4 Redialing A Previously Dialed Number

If the last number you have called is busy or is not answering, you can redial it once or initiate automatic redialing. The system will support automatic redialing for up to 10 numbers.

You can permanently save the first 16 digits of the last manually dialed number for later redial by using the SAVE interactive button or by using a SAVED NUMBER REDIAL button that you or your system installer has preprogrammed.

If a distant party tells you an important telephone number and you want to immediately save it for later redial, you can use the SAVED NUMBER REDIAL button to permanently save the first 16 digits of that number.

You will overwrite a temporary system-saved number with subsequent dialing activity; however, a permanently saved number remains available until you overwrite it by saving a different number at the same storage location.

3.4.1 Redialing The Last-Dialed Number

To redial the last-dialed number,

1.Press SPEAKER (or hang up handset) to disconnect current ringing or busy tone.

2.Press # or press the key.

3.Listen for ringing or busy tone over the telephone speaker:

Ringing tone: When party answers, speak toward telephone to answer call. Lift handset, if privacy is desired.

Busy tone: Press SPEAKER to disconnect.

3 – 4 LCD Speakerphone Reference Manual

GCA70–250

Making Calls

3.4.2 Using The Automatic Redial Feature

If your station has the multiple automatic redial feature enabled, you can place up to 10 numbers in your telephone’s redial queue. Your telephone will redial the numbers one at a time, in the order you placed them in the queue, until (a) the call is answered, (b) you cancel the automatic redial feature for a particular number, or (c) your telephone has dialed the number a preprogrammed number of times (set by your system installer).

To use the automatic redial feature to redial a busy or unanswered number,

1.While on the call, press ARDL or press the AUTOMATIC REDIAL button programmed by your installer.

2.The system repeatedly dials the number until you cancel the feature or the system has dialed the number a preprogrammed number of times (determined by your system installer).

3.The AUTOMATIC REDIAL light flashes between redials and turns on steady during redialing.

4.When the distant party answers the call, press the ARDL button or the AUTOMATIC REDIAL button while on the call to cancel automatic redialing,

—OR—

if your installer has enabled answer supervision on your line, the system automatically cancels automatic redialing and turns the

AUTOMATIC REDIAL light off.

5.If your system installer has enabled the redial multiple numbers feature, you can have up to 10 numbers in your redial queue. To add numbers to your redial queue, repeat step 1 in the above procedure.

To scroll through numbers in your redial queue if your telephone is currently idle,

1.Press the ARDL button or the AUTOMATIC REDIAL. The display shows the last number dialed.

2.To remove the number from the redial queue, press REMOVE, —OR—

to scroll to the next number in the queue, press NEXT, —OR—

to exit from the redial queue, press EXIT.

LCD Speakerphone Reference Manual 3 – 5

Making Calls

GCA70–250

To interrupt the redialing procedure so that you can scroll through numbers in your redial queue,

NOTE: You can only do this if the multiple automatic redial numbers feature is enabled and you currently have more that one number in your redial queue.

1.While your telephone is in the process of dialing a number, press the ARDL button or the AUTOMATIC REDIAL button twice. This treats the number as answered, cancels automatic redialing for that number, and puts the number back in the automatic redial queue.

The display shows the last number dialed.

2.To remove the number from the redial queue, press REMOVE, —OR—

to scroll to the next number in the queue, press NEXT, —OR—

to exit from the redial queue, press EXIT.

To cancel the automatic redial feature,

1.Perform any user activity at the station (go on-hook, press the speaker button, etc.),

—OR—

press # 72 to delete all numbers from the redial queue, —OR—

press the ARDL or AUTOMATIC REDIAL button while the number you wish to remove from the redial queue is ringing.

NOTE: The system allows only ten numbers in the redial queue. In order to add a number to a full redial queue, you must first remove one of the numbers from the queue.

3 – 6 LCD Speakerphone Reference Manual

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Making Calls

3.4.3 Storing Numbers For Redial

To permanently store a number you’ve just dialed,

1.Press SAVE.

2.Select unused programmable button location.

3.Press SPEAKER.

To permanently store a number you’ve just dialed (alternate method),

1.Dial number.

2.Press preprogrammed SAVED NUMBER REDIAL button.

To dial the saved number,

1.Press SPEAKER or lift handset.

2.Press button where number is saved, —OR—

press SAVE NUMBER REDIAL button.

To store a number while you are on a call,

1.Press SAVE NUMBER REDIAL button twice (note that the display prompts you to dial a number).

2.Dial the number that you wish to save (the system immediately saves the number for later redial—it does not dial it over the line you are on now).

To later redial the saved number,

1.Press line button to select a line.

2.Press SAVE NUMBER REDIAL button (system automatically dials the number that you saved earlier).

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3.5 Using Line Groups

Some systems have telephone lines arranged into line groups. These line groups are available at each telephone. Your attendant can tell you how your system is arranged. When line groups are available for your use, you may access them for outside calling instead of pressing a line button to select an individual line for use.

If your system has line groups, access them as follows:

1.Press INTERCOM.

2.Dial desired line group access code:*

9 = line group 1

80 through 89 = line groups 2 through 11

60 through 64 = line groups 12 through 16

—OR—

press preprogrammed line group button.

3.Listen for outside dial tone.

4.Dial desired number.

5.Lift handset to talk.

*These are the default system codes. Your installer may have reprogrammed them to better suit your application.

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3.6 Waiting For A Line (Queuing)

If all the lines in a line group are busy, you can place your telephone in a queue to await an idle line. When you share a line with another telephone and the line is busy, you can place your telephone in a queue to await the idle line.

To queue for a line group,

1.Press INTERCOM.

2.Dial the line group access code.

3.Hear busy tone.

4.Dial 6.

If you have line appearance for a particular line and wish to queue for it,

1.Note the busy status light (LED).

2.Press INTERCOM.

3.Dial 6.

4.Press line button.

5.When line group is free, your telephone sounds several short tone bursts. When you hear this, lift handset, hear dial tone, and place call.

To cancel line queuing or line group queuing,

1.Press INTERCOM.

2.Dial # 6 and hang up.

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3.7 Making Intercom Calls

You can dial an intercom extension manually from the dial pad or automatically using a direct station select (DSS) button that you have previously programmed. There are two methods for making an intercom call. One causes the called telephone to ring. The other causes your voice to sound out at the called telephone. Your installer can set the system to deliver either tone-first or voice-first calling.

Keep in mind that whatever the system setting, a called party can set a voice announce block condition at his or her telephone to prevent all voice announce calls. Furthermore, if he or she blocks voice announce, the system also blocks SOHVA calls.

(The following instructions assume a tone-first setting. Any user can change a call to voice announce signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS button again.)

To manually cause the other telephone to ring (tone calling),

1.Press INTERCOM.

2.Dial extension number (called telephone will ring).

To tone call automatically,

1.Press DSS button (called telephone will ring).

(The following instructions assume a voice-first default setting. Any user can change a call to a tone signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS button again.)

To voice announce manually,

1.Press INTERCOM.

2.Dial extension number.

3.Speak your announcement.

To voice announce automatically,

1.Press DSS button.

2.Speak your announcement.

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3.8Camping On At A Busy Station

And Waiting For An Automatic Callback

If you call another station and receive a busy signal or a Do Not Disturb tone, you can press a button that will cause the system to ring your telephone when the station is available. This is called “camping on at a station.” Please note that you can camp on to only one station at a time.

To camp on at any busy station,

1.Press CAMP.

2.Your telephone immediately hangs up. When the station you called becomes available, your telephone will ring with five short tone bursts.

When you hear five short tone bursts,

1.Press INTERCOM. The other telephone will start ringing.

2.If you do not press INTERCOM after the ring back tones within the time limit set by the installer, the call back is canceled at that time; however, you can cancel automatic call back at any time before your telephone sounds the tone bursts.

To cancel the call back before your telephone sounds the tone bursts,

1.Press INTERCOM and dial # 6.

To camp on at a station with a Do Not Disturb condition set,

1.Press CAMP. A call back will occur when called station is no longer set in the Do Not Disturb mode.

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3.9Camping On At An Idle Station

And Waiting For An Automatic Callback

If you call another station and hear ringing but receive no answer, you can press a button that will cause the system to ring your telephone when any activity is initiated at that station.

To camp on at a station for which you hear ringing but receive no answer,

1.Press CALLBK button. Callback will occur after any activity is initiated at dialed station. You may cancel the camp-on condition at any time by pressing INTERCOM and dialing # 6.

NOTE: This feature is not applicable to calls you make in the voice announce mode.

3.10Camping On At A Busy Station

And Waiting For An Answer (Call Waiting)

If the telephone you have called is busy, you can send a call-waiting tone to the telephone and wait on the line for an answer (you must be using the handset for this feature to work).

To activate call waiting when you hear a busy signal,

1.Dial 6 (called party hears tone).

2.Wait on line for reply.

3.Called party can place the current call on hold or disconnect from the call to answer your call-waiting tone, or choose to ignore your call-waiting tone and continue current conversation.

To cancel call waiting,

1.Press INTERCOM, then dial # 6.

2.Hang up or press SPEAKER to end.

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To answer a call-waiting tone if you receive one while on a call,

1.Hear short tone burst in receiver.

2.Either place current call on hold or complete call and hang up (waiting call will ring at your telephone).

3.Lift handset to answer call.

You may, of course, choose to ignore the call-waiting tone and remain on the line with your original caller.

3.11Overriding A Call

Or A Do Not Disturb Condition

At Another Telephone (Executive Override)

You can override a call in progress or a Do Not Disturb condition at another telephone if the system installer has enabled the executive override feature at your telephone. (If the feature is not enabled through programming, an error tone will sound and screen options will remain displayed.)

To override an in-progress call at another telephone,

1.Make intercom call and hear a busy signal.

2.Dial 03 (all parties will hear several tone bursts).

3.Join in-progress call.

To override a Do Not Disturb condition at another station,

1.Press OVER to disable the Do Not Disturb condition at the called station.

2.Speak your announcement (if in voice-first mode) or hear ring-back tone (if in tone-first mode).

NOTE: This action disables DND condition at the other telephone until DND is reset.

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3.12Making A Subdued Off-Hook Voice Announcement (SOHVA)

You can make a subdued voice announcement to another station that is off-hook and busy on a call if the system is arranged to provide this feature. You decide whether to deliver a SOHVA message, camp on at that station, set a message-waiting indicator, or hang up when you hear an intercom busy tone.

Make a SOHVA announcement using the SOHVA button as follows:

1.Make intercom call and hear busy tone. If called station is on outside line, ring-back tone is heard, but SOHVA is still available.

2.Decide whether to interrupt.

3.If you decide not to interrupt the called party, hang up, —OR—

to interrupt, press SOHVA and hear several quick tone bursts.

4.Make announcement (busy tone means that the called telephone is in speakerphone mode and you cannot make announcement, that your SOHVA has been denied through system programming, or that the called party has blocked your SOHVA).

5.Wait on line for reply (either verbal or LCD reply).

NOTE: You cannot control how the announcement is received. This depends upon whether or not the called party is using a headset and how his or her station is programmed. For example, if the called party has set their station to call forward to voice mail or to another station not in the SOHVA group, your announcement will not be received.

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GCA70–250 Placing Calls On Hold

4

Placing Calls On Hold

 

4.1 Holding Calls

You can place a call on hold and retrieve it later. With a regular hold, you can pick up the held call at your telephone or another user can pick the call up at a telephone sharing the held call line. With an exclusive hold condition, you or another user must pick up the held call at your telephone; no other telephone has access to it. You can answer and place on hold a call that is on a line that does not appear at your telephone (a call that is parked or transferred to you, for instance).

After a call has been on hold for the period of time (set by the system installer), the system will cause four quick tone bursts to sound at your telephone, and speed up the flash rate of the line button light. If the call is on exclusive hold, it will revert to manual hold recall after a timeout period.

When you answer a call on a group intercom and place it on hold, the system keeps the call on hold on the group intercom. This means that you or any other user can pick up this call at any station that has access to the group intercom.

The installer can add a directed station hold feature to your telephone. With this feature, you can pick up the held call that has been on hold the longest length of time at another telephone. This feature also allows you to place a call on hold at another telephone in a manner that makes that call appear to have been on hold there for a longer period of time than any other held call.

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To place a call on hold,

1.Press HOLD.

To retrieve a held call,

1.Press line button of the held call (with flashing light),

—OR— press TAP.

NOTE: Unless you use your HOLD button to scroll through the calls on hold, TAP always retrieves the last number placed on hold, regardless of whether you have line appearance for the line on which the call is holding.

To place a call on exclusive hold,

1.Press HOLD twice.

To retrieve exclusive hold,

1.Press line button of held call (with flashing light), —OR—

press TAP (if station does not have line appearance).

To place a call on directed station hold,

1.Answer call.

2.Press INTERCOM.

3.Dial 90.

4.Dial extension number of station to receive held call.

5.Hang up.

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To retrieve a held call at another station,

1.Press INTERCOM.

2.Dial #90.

3.Dial extension number of station to receive held call.

4.Answer call.

Often, you will have more than one call on hold at your station. You know you can retrieve the last call placed on hold simply by pressing TAP; however, if you do not have line appearance for a line on which another call is holding, the system provides a way for you to access that call before servicing the last call you placed on hold.

To scan your held calls and retrieve a specific one:

1.Repeatedly press HOLD to scan held call list.

2.Press TAP to retrieve call.

For example, if five calls are holding and you wish to retrieve the second call you placed on hold, press HOLD three times to scroll from held call #5 through call #4, call #3, and then to call #2, then press TAP to retrieve call #2.

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4.2 Handling Hold Recalls

After a call has been on hold for the period of time (set by the installer of your system), the system will cause four quick hold recall tone bursts to sound at your telephone and the flash rate of the line button becomes faster.

If the call is on exclusive hold, it will revert to manual hold after the hold recall period (you will hear four short tone bursts at 12-second intervals). Calls that revert to manual hold can be picked up from any telephone with line appearance for the recalling line (or you can use the group or directed pick up buttons GPKUP or DPKUP).

If a held line is recalling,

1.Answer/retrieve recall.

2.Press HOLD to place the call on hold at your station and restart HOLD timer,

—OR—

press ANS to retrieve the call.

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4.3 Parking Calls

You can place a call on hold in the system so that it can be answered from any station that does not have a line appearance for the call. You accomplish this by placing the call in one of nine park orbits, where the call remains until it is answered. If the call is not answered within a specified period of time, the system will send it back to your station for service (this is known as a park recall).

When you press a personal or group intercom button and dial a code to retrieve a parked call, the system removes it from the park orbit and places it at your station on the intercom that you selected.

You can preprogram a PARK button at your telephone (see section 9.5 Using The Feature Buttons) and use it to simplify your call parking efforts.

To park a call in orbit,

1.While on the call, press INTERCOM.

2.Press ,

—OR—

press TRANSFER/CONFERENCE, if intercom call.

3.Dial code for park orbit (9199 for orbit 1–9).

4.Remember the code for later use or make it known to those who need to know it in order to retrieve the call.

To park a call using a preprogrammed PARK button,

1.While on the call, press the preprogrammed PARK button (the system places the call in a preselected park orbit and lights the PARK light).

To retrieve a call that was placed on hold in the system (parked),

1.From any station, press INTERCOM.

2.Press #.

3.Dial code for orbit (91–99 for orbit 1–9), —OR—

press preprogrammed PARK button.

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4.4 Handling Park Recalls

When a parked call times out of the system, it will return to your telephone in the form of a park recall (you will hear four short tone bursts at 12-second intervals). Your LCD will indicate that the call is a park recall and will identify the orbit from which the recall originated.

To answer a park recall,

1.Press ANS. The call will then connect to your station.

To place a park recall on hold at your station,

1.Press HOLD. If the call remains on hold for a period of time, it will ring back to your telephone as a hold recall.

To re-park a park recall and restart the park timer,

1.Answer/retrieve call.

2.Press PARK (the call will then be placed back in its original park orbit and will remain there until it is answered or until it recalls again).

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