Vertical Communications 8312S, 8324S, 8324F User Manual
R
DXP, DXP
Plus
, and FX Series
Digital Communications Systems
LCD Speakerphone
System Reference Manual
COMDIAL
DEFABCQZ
321
MNOJKLGHI
654
TUVPRS WXY
879
OPER
#
0
TRNS/CNF
INTERCOM
HOLD
TAP
MUTESHIFT
SPEAKER
ABC
DEF
2
13
MNO5JKL4GHI
6
PRS8TUV9WXY
7
#0*
R
TRNS/CONF
SPEAKER
MESSAGE
SHIFT
TAP
MUTE
HOLD
This reference manual applies to the following system and
telephone models:
System Models:
DXP systems with software 12A and later.
•
DXP Plus systems with software 12A and later.
•
FX Series with software 12A and later.
•
Telephone Models:
Impact 8012S-** Rev. A and later.
•
Impact 8024S-** Rev. A and later.
•
Impact SCS 8324S-** Rev. A and later.
•
Impact SCS 8312S-** Rev. A and later.
•
Impact SCS 8324F-** Rev. A and later.
•
Contact your Comdial dealer for updates of this as well as
other Comdial publications.
CERTIFIED
ISO 9001
E
D
R
I
T
C
Accredited by the Dutch Council
for Accreditation for certification
and registration activities.
C
A
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E
C
N
E
R
O
I
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I
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F
G
ANSI-RAB
I
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E
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A
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* Tri-LevelCompression
is a registered trademark
of ACSWireless, INc.
Comdial's Quality Management System Is
Certified To The ISO 9001 Standard.
Comdial strives to design the features in our communications systems to
be fully interactive with one another. However, this is not always possible,
as the combinations of accessories and features are too varied and extensive
to insure total feature compatibility. Accordingly, some features identified
in this publication will not operate if some other feature is activated.
Comdial disclaims all liability relating to feature non-compatibility or
associated in any way with problems which may be encountered by
incompatible features. Notwithstanding anything contained in this
publication to the contrary, Comdial makes no representation herein as to
the compatibility of features.
2/12/97
GCA70–250 Contents
Contents
1
Introducing The LCD Speakerphone ................... 1–1
1.1 UsingThisGuide ............................... 1–1
1.2 Using Your Speakerphone......................... 1–3
1.3 UnderstandingTheDisplayAbbreviations............ 1–8
1.4 Knowing Your Speakerphone’sFunctions ........... 1–12
1.5 UnderstandingWhatTheLightsMean.............. 1–14
1.6 AdjustingTheTelephonePedestal................. 1–16
2
AnsweringCalls..................................... 2–1
2.1 AnsweringOutsideCalls ......................... 2–1
2.2 AnsweringIntercomCalls ........................ 2–2
2.3 AnsweringCallsatMonitoredStations.............. 2–3
2.4 Answering Night-Transferred Calls ................. 2–4
2.5 MakingACallPick-Up........................... 2–5
2.6 Responding To A Subdued
Off-HookVoice Voice Announcement ............... 2–6
3 MakingCalls....................................... 3–1
3.1 DialingManually ............................... 3–1
3.2 DialingAutomatically............................ 3–2
3.3 UsingDialByName............................. 3–3
3.4 RedialingAPreviouslyDialedNumber.............. 3–4
3.5 UsingLineGroups.............................. 3–8
3.6 WaitingForALine(Queuing)..................... 3–9
3.7 MakingIntercomCalls.......................... 3–10
3.8 CampingOnAtABusyStationand
WaitingForAnAutomaticCallback ............... 3–11
3.9 Camping On At An Idle Station and
WaitingForAnAutomaticCallback................ 3–12
3.10 Camping On At A Busy Station
AndWaitingForAnAnswer...................... 3–12
3.11 OverridingA Call Or A Do Not Disturb
ConditionAtAnotherTelephone.................. 3–13
3.12 Making A Subdued Off-Hook Voice
Announcement (SOHVA) ........................ 3–14
Contents – 1
Contents GCA70–250
4
PlacingCallsOnHold................................ 4–1
4.1 HoldingCalls................................... 4–1
4.2 HandlingHoldRecalls........................... 4–4
4.3 ParkingCalls................................... 4–5
4.4 HandlingParkRecalls............................ 4–6
5
TransferringCalls................................... 5–1
5.1 TransferringCalls—Screened...................... 5–1
5.2 TransferringCalls—Unscreened ................... 5–3
5.3 MakingAHotTransfer........................... 5–4
5.4 TransferringCallsUsingQuickTransfer............. 5–5
6
ConferencingCalls.................................. 6–1
6.1 ConferencingTelephonesTogether.................. 6–1
7
Using The Other Telephone Features ................... 7–1
7.1 AdjustingTheDisplayContrast.................... 7–1
7.2 Blocking Voice-Announce Calls .................... 7–1
7.3 Displaying Status Of Busy Lines
And Stations (Busy Button Inquiry) ................. 7–2
7.4 DisplayingButtonFunctions(ButtonQuery) ......... 7–3
7.5 DivertingIncomingCallsToAnotherStation ......... 7–3
7.6 EnteringAccountCodes.......................... 7–4
7.7 EnteringAuthorizationCodes...................... 7–5
7.8 ForwardingCalls................................ 7–6
7.9 ListeningToACallOverThe
Telephone Speaker .............................. 7–7
7.10 Making A Call Non-Private (Privacy Release)......... 7–8
7.11 Monitoring A Conversation Between
Two Telephones (Service Observing)................ 7–9
7.12 MutingYour Telephone.......................... 7–10
7.13 SendingAPaging Announcement ................. 7–10
7.14 Setting A Do Not Disturb
ConditionAtYourStation........................ 7–12
7.15 Setting The Volume Control ...................... 7–13
7.16 Setting Your Personal Ringing Tones ............... 7–15
7.17 Switching The Dialing Mode
BetweenPulseAndTone......................... 7–16
7.18 Using Background Music ........................ 7–16
2–Contents
GCA70–250 Contents
7.19 Using Direct Inward
SystemAccess(DISA).......................... 7–17
7.20 Using The Auxiliary Jack ........................ 7–20
7.21 Using The Tracker Paging System ................. 7–22
7.22 Using E And M Tie Lines ........................ 7–24
7.23 Call Forward Outside System ..................... 7–26
7.24 Mark Problem Line ............................. 7–28
7.25 Automatic Set Relocation ........................ 7–29
7.26 Using The IMIST Module........................ 7–30
7.27 Using The Caller ID Feature...................... 7–31
8
Sending And Receiving Non-Verbal Messages ........... 8–1
8.1 LightingTheMessage-WaitingLight................ 8–1
8.2 SendingLCDMessages.......................... 8–3
8.3 Sending Response Messages....................... 8–5
9
ProgrammingYourTelephone........................ 9–1
9.1 ProgrammingForSpeedDialing ................... 9–1
9.2 StoringSpeedDialNumbers ...................... 9–2
9.3 StoringDSSNumbers............................ 9–3
9.4 UsingTheFeatureButtons........................ 9–5
9.5 StoringTheResponseMessageButton.............. 9–7
9.6 StoringAccessCodes............................ 9–8
9.7 SettingAReminderAlert......................... 9–9
10 UsingTheAttendantFeatures........................ 10–1
10.1 Creating LCD Messages ......................... 10–1
10.2 Disabling A Station............................. 10–5
10.3 Disabling A Telephone Line ...................... 10–6
10.4 Enabling Or Disabling Message Waiting ............ 10–7
10.5 Naming The System Telephones................... 10–8
10.6 Naming The Telephone Lines.................... 10–12
10.7 Printing Station Message Detailed
10.8 Setting The Night
10.9 Setting The System Clock....................... 10–19
10.10 Storing The System Speed Dial Numbers .......... 10–20
Accounting (SMDA) Reports .................... 10–15
TransferOfRingingMode...................... 10–18
Contents – 3
Contents GCA70–250
10.11 Transferring The Attendant Calls
To The Alternate Attendant Telephone ............. 10–22
10.12 Using The OverflowTransfer .................... 10–23
10.13 Using The Digital Voice Announce Option ......... 10–24
10.14 Using The Special Attendant Buttons.............. 10–30
10.15 Viewing The System Status Log.................. 10–33
10.16 Operating Your Telephone
WithADSS/BLFConsole ...................... 10–35
1
1
Troubleshooting Your Telephone ..................... 11–1
I
ndex ............................................. Index–1
Q
uickReferenceGuide.....................QuickReference–1
4–Contents
GCA70–250 Introducing The LCD Speakerphone
1
IntroducingThe
LCD Speakerphone
1.1 Using This Guide
This user’s guide describes your LCD speakerphone and tells you
how to use it.
The sections in this introductory chapter help you become familiar
with your speakerphone’s controls and indicators. The remaining
sections are titled as follows:
1.2 UsingYour Speakerphone
1.3 Understanding the Display Abbreviations
1.4 Knowing Your Speakerphone’s Functions
1.5 Understanding What The Lights Mean
The operation chapters define often-used features and provide
instructions for their use. These chapters are titled as follows:
2 Answering Calls
3MakingCalls
4 Placing Calls On Hold
5 Transferring Calls
6 Conferencing Calls
The special-purpose features of the telephone are grouped into one
chapter:
7 Using The Other Telephone Features
Your telephone provides several non-verbal ways to communicate
using lights and indicators. The descriptions of these methods are
provided in a separate chapter:
LCD Speakerphone Reference Manual 1 – 1
Introducing The LCD Speakerphone GCA70–250
8 Sending And Receiving Non-Verbal Messages
You can program many of the buttons on your telephone to
enhance the unit’s versatility and usability. These programming
instructions are found in the following chapter:
9 ProgrammingYour Telephone
For your convenience, a troubleshooting chart is provided in the
following chapter:
10 Using The Attendant Features
If you operate an attendant station, you will use the special
features provided in the following chapter:
11 Troubleshooting Your Telephone
There is a quick reference chart in the following chapter:
AppendixA Quick Reference Guide
1 – 2 LCD Speakerphone Reference Manual
GCA70–250 Introducing The LCD Speakerphone
1.2 Using Your Speakerphone
When using your speakerphone, the microphone and loudspeaker
are farther away from you than when you use a handset. Both the
signal from the loudspeaker and the signal to the microphone must
be strengthened. When microphones and loudspeakers are close
together (such as in a speakerphone), additional amplification
typically generates a ringing sound (public address systems do this
if the volume is too high or the microphone is too close to a
loudspeaker).
NOTE: The 8324F-** speakerphone can function in the full-duplex or
half-duplex mode. Both sets of guidelines (section 1.2.1 and
section 1.2.2) are applicable to the 8324F-**.
The 8012S-**, 8024S-**, 8324S-**, and 8312S-**
speakerphonesonly function in the half-duplex mode—only
section 1.2.2, Speakerphone User Guidelines, apply to these
telephones.
1.2.1 Using A Full-Duplex Speakerphone
The Impact SCS 8324F-** speakerphone uses the latest
full-duplex speakerphone technology. (Full-duplex technology
enables both parties on a speakerphone call to speak
simultaneously—half-duplex speakerphones allow only one
person to speak at a time.) The 8324F-** will operate in either
full-duplex or half-duplex mode depending on the current line
conditions. For example, satellite calls or calls with a delay
involved may prevent the telephone from operating in full-duplex
mode.
At the beginning of each call the telephone must perform a
“speech training” test. To achieve optimum performance from the
full-duplex speakerphone, Comdial recommends that each user in
turn speak about 10 consecutive words to allow the telephone to
“train” itself. Note that during the “speech training” test, the
speakerphone is operating in half-duplex mode.
Depending on the telephone line conditions and the type of
speakerphone at the other end, it may not be possible for the
8324F-** to operate in full-duplex mode. If the speakerphone at
the other end is a half-duplex speakerphone and both parties are in
speakerphone mode, the half-duplex speakerphone is the
controlling factor, preventing the 8324F-** from operating in
full-duplex mode.
LCD Speakerphone Reference Manual 1 – 3
Introducing The LCD Speakerphone GCA70–250
NOTE: Pressing any button (mute, hold, etc.) on the speakerphone
while in full-duplex mode causes the system to perform the
“speech training” test again. For example, if you press MUTE
while in full-duplex mode, when you release the call from
mute, the system will perform the entire “speech training” test
again.
1.2.2 Speakerphone User Guidelines
NOTE: The speakerphone user guidelines in this section do not apply
to the Impact SCS 8324F-** when it is operating in full-duplex
mode. However, when the 8324F-** is in half-duplex mode or
in “speech training” mode, the following guidelines are
applicable.
Both parties can not talk at the same time. You must wait for silence
•
out of your loudspeaker before talking. You must stop talking to hear
the other party.
Background noise may prevent the sound-activated switches from
•
operating properly. Avoid placing the speakerphone where it will
detect sounds from typewriters, keyboards, printers, paging systems,
and other equipment.
Speak slightly louder than normal and with a clear, authoritative voice.
•
For the microphone to best detect your voice, speak within three feet
of it and face the telephone.
Raising the volume of the loudspeaker makes it easier for the
•
sound-activated switches in your telephone to select the distant party’s
voice. Lowering the volume of the loudspeaker makes it easier for the
switches to select your voice.
Since the system takes several seconds to provide the best switching,
•
constant sound patterns—such as elongating your words and playing
externally-supplied music—may prevent the sound-activated switches
from operating properly.
Place the telephone on a hard surface and away from table edges. Do
•
not place the telephone in corners or enclosures. Do not let
obstructions come between you and the microphone. Rooms with hard,
flat surfaces that reflect sound may affect the sound-activated switches.
1 – 4 LCD Speakerphone Reference Manual
GCA70–250 Introducing The LCD Speakerphone
If you are using a handset and the other party is using a speakerphone,
•
avoid breathing heavily into your microphone. Avoid other sounds that
may affect the distant telephone’s sound-activated switches.
In some situations, such as when either you or the distant party are in a
•
noisy environment, you may have to lift your handset to ensure a clear
conversation.
When both you and the distant party use s peakerphones, the
•
sound-activated switches can occasionally detect both voices
simultaneously, thus blocking out both voices.
• Tomanually place a call using your speakerphone,
1. Press the INTERCOM or line button.
2. Dial the number.
3. When party answers, speak toward the telephone.
• Toautomaticallydial a number using your speakerphone,
1. Press the preprogrammed speed dial or DSS button and speak
toward the telephone when your party answers.
• Toanswer a call with your speakerphone,
1. Press the INTERCOM or line button with flashing red
or orange light.
2. Speak toward the telephone to answer the call.
3. To end a call with your speakerphone, just press SPEAKER.
LCD Speakerphone Reference Manual 1 – 5
Introducing The LCD Speakerphone GCA70–250
LCD Alphanumeric
Display
SCS02
Interactive Buttons
(NOT programmable)
Handset
Programmable
Buttons
Telephone Speaker
Dialpad
Volume Up
Volume Down
Connectors On Bottom Of Telephone
Optional IST Module
!
Optional Console-Top
Line Cord-Bottom
Impact SCS 8324F-** and Impact SCS 8324S-**
Handset
Telephone Speaker
Dialpad
Volume Up
Volume Down
Connectors OnBottom Of Telephone
!
Optional Console-Top
Line Cord-Bottom
Optional IST Module
Handset or
Headset
Handset or
Headset
Intercom Button*
Message WaitingLight*
ABC
DEF
2
13
MNO5JKL4GHI
6
PRS8TUV9WXY
7
#0*
R
MESSAGE
SHIFT
TAP
TRNS/CONF
SPEAKER
MUTE
HOLD
Shift Button*
TAPButton*
Transfer/Conference Button*
Speaker Button*
Mute Button*
Hold Button*
Microphone Opening
*NOTE: These are default buttonlocations.
Yoursystem installer may have reprogrammed
these buttons to bettersuit your application.
LCD Alphanumeric
Display
SCS03
Interactive Buttons
(NOT programmable)
Programmable
Buttons
Intercom Button*
Message Waiting Light*
ABC
DEF
2
13
MNO5JKL4GHI
6
PRS8TUV9WXY
7
#0*
R
TRNS/CONF
MESSAGE
SHIFT
TAP
SPEAKER
MUTE
HOLD
Shift Button*
TAP Button*
Transfer/Conference Button*
Speaker Button*
Mute Button*
Hold Button*
Microphone Opening
*NOTE: These are default button locations.
Your system installer may have reprogrammed
these buttons to better suit your application.
Impact SCS 8312S-**
1 – 6 LCD Speakerphone Reference Manual
GCA70–250 Introducing The LCD Speakerphone
AW70 0A
Handset
Keypad
TAP
Button
Transfer/
Conference
Button
Message
Waiting
Light
Hold
Button
Intercom
Button
Microphone
Opening
Impact 8024S-** LCD Speakerphone
LCD Alphanumeric Display
1
TRNS/CNF
HOLD
R
DEFABCQZ
32
MNOJKLGHI
654
TUVPRS WXY
879
OPER
0
#
INTERCOM
TAP
Line Cord
LCD Alphanumeric
Display
Interactive Buttons
(NOT programmable)
Programmable
Buttons
Volume Up
Volume Down
Shift
Button
Mute
SPEAKER
MUTESHIFT
Button
Speaker
Button
Connectors On Bottom Of Telephone
Handset
!
AW700
Optional
Headset
Interactive Buttons
(NOT programmable)
Speaker
Handset
TAP
Button
Transfer/
Conference
Button
Message
Waiting
Light
Hold
Button
Intercom
Button
Microphone
Opening
Programmable
R
Buttons
Keypad
Volume Down
Volume Up
Shift Button
Mute Button
Speaker
Button
4
TRNS/CNF
DEFABCQZ
321
MNOJKLGHI
6
5
TUVPRS WXY
879
OPER
0
#
INTERCOM
TAPHOLD
SHIFT
MUTE
SPEAKER
Connectors On Bottom Of Telephone
Line Cord
!
Impact 8012S-** LCD Speakerphone
LCD Speakerphone Reference Manual 1 – 7
Handset
Introducing The LCD Speakerphone GCA70–250
1.3 Understanding The Display Abbreviations
This chart identifies the interactive button abbreviations that
appear in your display.
Abbreviation Feature Definition
ACCT Account Stores a button that enables account
ALERT Set Reminder Sets two reminder alerts that will
ALL All Calls
Forward
ANS Answer Answers a call ringing at your station.
APAGE* Auxiliary
Pager
ARECD* Auxiliary
Recorder
ARING* Auxiliary
Ringer
ARDL Automatic
Redial
BKSP Backspace While programming a speed dial
code entry.
sound at your station at specified
times.
Route all of your calls to a different
station location.
Stores a button that selects auxiliary
paging speaker operation through the
auxiliary jack.
Stores a button that selects tape
recorder operation through the
auxiliary jack.
Stores a button that selects auxiliary
ringer operation through the auxiliary
jack.
Redials a busy call once a minute for
10 minutes.
number, backspace erases an
incorrect entry.
CALL Call Calls a station that turned on your
CAMP Camp On Has system call you when busy station
CFWD Call Forward Forwards all of your calls to a
1 – 8 LCD Speakerphone Reference Manual
message waiting light.
becomes idle. When chosen as a
feature, stores a button that enables
the function.
different station location. When
chosen as a feature, stores a button
that enables the function
GCA70–250 Introducing The LCD Speakerphone
Abbreviation Feature Definition
CALLBK I Will Call Back Respond to a SOHVA call with a
CLEAR Clear Features Stores a button that clears a
CLR Clear Cancels a call forward condition.
CONF Conference Establishes a conference.
DARK Dark(contrast) Makes LCD screen darker.
DISP Display Adjusts the contrast of your
DND DoNot Disturb Makes your station appear busy
DSS Direct Station
Select
EXIT Exit Selection Ends a current programming
FEAT Feature Presents several different
non-verbal message.
currently active or engaged
feature.
LCD screen.
to other stations. When chosen as
a feature, stores a button that
enables the function.
Stores a personal intercom
number at a DSS button.
session.
features you can storeat
programmable buttons for later
use.
GPLSN Group Listen When chosen as a feature, stores
HDSET Headset When chosen as a feature, stores
HAVE HOLD Ask Caller To
Hold
LIGHT Light (contrast) Makes the LCD screen lighter.
a button that enables loud
speaker broadcast of distant
party’s voice.
a button that enables headset
operation.
Send a non-verbal response to a
SOHVA caller so he or she will
know to place the outside caller
on hold.
LCD Speakerphone Reference Manual 1 – 9
Introducing The LCD Speakerphone GCA70–250
Abbreviation Feature Definition
MSG Message Turns on message waiting light
MUSIC Background Music Turnon the background music
NEXT Next Display Shows the next display.
NoANS No
Answer/Forward
OPTIONS Options Selects interactive button
OVER Override Overrides either a
PAGE Paging Zone When chosen as a feature,
PARK Park Orbit When chosen as a feature,
PCKUP Pick Up When chosen as a feature,
at another station.
at your station. When chosen as
a feature, stores a button that
enables the function.
Forwards calls that ring at your
station but receivenoanswer.
features.
do-not-disturb condition or a
busy signal at a station you have
called.
stores a button that provides
one-button access to paging.
stores a button that provides
one-button parking of calls.
stores a button that allows you
to pick up a call ringing
elsewhere.
PERS Personal Route your personal intercom
PRIV Privacy When chosen as a feature,
QUERY Button Query Displays program status of any
RECON Reconnect Reconnect you to a transferred
RING Ring Tone Select different ringing tones.
calls to a different station
location.
stores a button that releases
privacyforacurrentcall.
button.
call.
1 – 10 LCD Speakerphone Reference Manual
GCA70–250 Introducing The LCD Speakerphone
Abbreviation Feature Definition
SAVE Save Number Permanently saves last number you
SDIAL SpeedDial Programs a number for one-button
SEND Send Transfer Re-transfers a previously transferred
SET Set Feature Enable call forwarding.
SOHVA Secure
Off-Hook
Voice
Announce
SRC Music Source Selects which music source will
TAKE MSG Take A
Message
VAB Vo ice
Announce
Block
dialed. When chosen as a feature,
stores a button that provides the
function.
calling.
call that returned to your station.
Sends a subdued off-hook voice
announcement to another station.
supply background music.
Send a non-verbal response to a
SOHVAcallersoheorshewillknow
to take a message from an outside
party.
Inhibits your station from receiving a
SOHVA. Also, blocks voice calls sent
overthespeaker.Whenchosenasa
feature, stores a button that provides
the function.
*Available only on 8024S.
LCD Speakerphone Reference Manual 1 – 11
Introducing The LCD Speakerphone GCA70–250
1.4 Knowing Your Speakerphone’s Functions
Your speakerphone provides many versatile features for your use. These
features are explained in terms of what they allow you to do. Refer to
section 1.5 Understanding What The Lights Mean for information about
the lights associated with your telephone’s buttons.
Alphanumeric Display (Liquid Crystal Display—LCD)
Displays time, day, date, and active call information
•
Keeps you apprised of the status of your telephone
•
Provides programming prompts
•
Auxiliary Jack (available only on Impact 8024S)
Allows you to connect a headset, an external amplified ringer, a tape
•
recorder, or an external paging amplifier to your telephone
Hold Button
Places a l ine or intercom call on hold
•
Stores pauses in number sequences during programming
•
Scans or scrolls through calls placed on hold (when hold light is
•
flashing) in order to access, with the TAP button, a call other than the
last one placed on hold (information about each held call appears in
your display as you scroll through them)
Scrolls through LCD response messages
•
Interactive Buttons
Provide quick and easy access to system features
•
Provide straightforward button programming without dialing codes
•
(the interactive buttons themselves, however, are not programmable)
Intercom Button
Selects an intercom line
•
Allows you to initiate many of the telephone’s features
•
Message-Waiting Light
Indicates that a message awaits pick up
•
1 – 12 LCD Speakerphone Reference Manual
GCA70–250 Introducing The LCD Speakerphone
Microphone Opening
Allows hands-free operation of speakerphone (speak clearly toward
•
microphone opening)
Mute Button
Keeps the person on the line from hearing your conversation
•
Programmable Buttons And Associated Status Lights
Allow you to store numbers for automatic dialing functions
•
Allow you to store telephone extension numbers for Direct Station
•
Selection (DSS)
Indicate which lines are either in use, ringing, or on hold
•
Shift Button
Allows you to enter a second tier for storing and/or automatically
•
dialing speed dial numbers. That is, you can store two speed dial
numbers at every programmable button location—one in the regular
tier and one in the second tier. You activate the shift function by
pressing this button and turning the shift light on before storing or
automatically dialing a speed dial number from the second tier.
Speaker
Sounds distant party’s voice
•
Sounds ringing and call-in-progress tones
•
Speaker Button
Turns your speaker on or off
•
Disconnects a call when you are on a handsfree call
•
Ends or cancels programming
•
TAP Button
Recalls dial tone or generates a hookflash
•
Retrieves held calls or last call placed on hold
•
LCD Speakerphone Reference Manual 1 – 13
Introducing The LCD Speakerphone GCA70–250
Transfer/Conference Button
Transfers calls
•
Sets up conference calls
•
Volume Control
Regulates the volume of the ringer, speaker, handset, headset,
•
background music, and group listening mode
1.5 Understanding What the Lights Mean
The lights (LEDs) on your LCD speakerphone indicate the status of
lines, features, and intercoms.
Next to a Direct Station Select (DSS) button:
Steady red = station is in use.
•
Flashing red = station is receiving a call.
•
Winking red with repetitive off = message-waiting light set for you by
•
station associated with that DSS button.
Next to a line button:
Steady green = this is your line, either on-hook (in a handsfree mode)
•
or off-hook, when the line is active.
Steady red = another station is using this line.
•
Flashing red = a call is coming in on this line.
•
Flashing orange = this line will be answered when you lift the handset.
•
Winking green with repetitive off periods = your line is on hold.
•
Winking red = the call has been placed on hold by another station.
•
Fluttering orange = your line has recalled from hold.
•
Fluttering red = the line put on hold by another station has recalled.
•
Next to a fixed feature or programmable feature button:
Steady red = the feature is on.
•
Steady off = the feature is off.
•
1 – 14 LCD Speakerphone Reference Manual
GCA70–250 Introducing The LCD Speakerphone
Next to an intercom button:
Steady green with a quick flash = you are using your intercom.
•
Fluttering red = an LCD message is set on your telephone for others to
•
receive when calling.
Flashing orange = someone is calling your extension or a call is being
•
transferred to you.
Above the HOLD button:
Fast flashing red = message awaits pick up.
•
Winking green with repetitive off periods = a line is on hold at your
•
station.
Above the SPEAKER button:
On steady (with the telephone on hook and busy) =
•
speakerphone mode is active.
On steady (with telephone on hook and idle) = background music is
•
turned on.
Flashing = feature viewing and programming is in progress.
•
Above the MUTE button:
On steady = called party cannot hear your conversation.
LCD Speakerphone Reference Manual 1 – 15
Introducing The LCD Speakerphone GCA70–250
1.6 AdjustingThe Telephone Pedestal
(Models 8312S, 8324S, and 8324F only)
Your telephone has an adjustable pedestal to allow you to select the most
comfortable viewing angle. When you receive the telephone, the pedestal
is in its lowest position—flush against the pedestal.
• Toadjust the pedestal,
1. Grasp the rear of the pedestal base firmly with one hand while
lifting the rear portion of the telephone upward with your other
hand
2. While pivoting the telephone upward with one hand, pivot the
telephone supporting arms upward with your other hand while
feeling for the notches under the telephone. Notice there are
three sets of notches under the telephone corresponding to the
three positions available.
3. When the telephone is at the desired height, find the closest
pair of notches and place the supporting arms in the notches.
Press down slightly on the telephone until you feel the supportingarmssnapintoplace.
Telephone
First Notch
Second Notch
Supporting Arm
Pedestal Base
Third Notch
(For Highest Position)
Adjusting The Pedestal
1 – 16 LCD Speakerphone Reference Manual
PED01
GCA70–250 Answering Calls
Answering Calls
2
NOTE: Throughout this book, all references to fixed buttons are
printed in upper case bold type, for example “Press the
INTERCOM button.”
All references to interactive buttons are printed in upper case
bold italic type, for example “Press the OPTIONS button.”
2.1 Answering Outside Calls
A call that rings on an outside line will sound long, single-tone bursts
and will light the line status light. If the installer enabled ringing line
preference at your station, an orange light flashes next to the line that
your station will answer when you lift the handset; a red light will flash
for any other ringing line.
• When you hear outside ringing and observe a flashing light,
answer the call as follows:
1. Lift handset or press line button and speak toward telephone if
light is orange,
—OR—
press button of ringing line if flashing light is red, and speak
toward the telephone (lift handset if privacy is desired).
When a call rings at your station, the ringing line number or name
appears in the display along with the options ANS (Answer) and DND
(Do Not Disturb).
• Toanswer the call for which information appears in your display,
1. Press ANS. (Pressing DND stops your telephone from ringing but
continues to send a ringing tone to the caller). The associated BLF
will continue to flash until the caller disconnects.
LCD Speakerphone Reference Manual 2 – 1
Answering Calls GCA70–250
• Afteryou have answered an outside call at your station, your
LCD will display HOLD, TRANS, and CONF:
1. Press HOLD to place the call on hold at your station,
—OR—
press TRANS to initiate a transfer to another station, then dial the
station number, announce the call or hang up to complete the
transfer,
—OR—
press CONF to initiate a conference call.
2.2 Answering Intercom Calls
An intercom call is one that is made from one system telephone to
another. An intercom party can voice-announce through your speaker
instead of ringing your telephone, or an intercom party can ring your
telephone (intercom ringing sounds two short ring bursts).
You can block voice-announce calls if you wish. See the discussion titled
Blocking Voice Announce Calls for details.
• When you hear intercom ringing followed by a caller’s voice,
1. Speak toward the telephone to answer, or lift handset if privacy is
desired.
• When you hear intercom ringing (two short ring bursts),
1. Press INTERCOM and speak toward telephone; lift handset if
privacy is desired.
When an intercom call rings at your station, the number or name of the
originating station appears in the display, along with the options ANS
(Answer) and DND (Do Not Disturb).
• Toanswer the call for which information appears in your display,
1. Press ANS. (Pressing DND stops the ringing, sets a Do Not
Disturb condition at your telephone, and sends a DND tone to the
caller. The intercom light continues to flash).
2 – 2 LCD Speakerphone Reference Manual
GCA70–250 Answering Calls
2.3 Answering Calls At Monitored Stations
Your telephone may have the personal intercom number of another
telephone appearing at a button location. You can use the light associated
with this button to monitor the status of that telephone, and you can press
the button to make a call to that telephone i f you wish. The associated
light is known as the Busy Lamp Field (BLF) light, and the button is
known as the Direct Station Select (DSS) button.
If the installer arranged for your telephone to have the station monitoring
feature, the BLF light shows activity status at the monitored telephone.
• Tomonitor another telephone,
1. Observe the BLF light indications next to the personal intercom
appearance (DSS) button:
Off = idle,
Flashing = ringing,
On = busy or on hold.
NOTE: If you do not have the station monitoring feature, the BLF
light shows just the following information: Off = idle,
On = busy.
• Tocall an idle monitored station or to answer one that is ringing,
1. Note the BLF light condition.
2. Press assigned DSS button.
3. Lift the handset to talk.
NOTE: If you place this call on hold or if you transfer it to another
telephone, the BLF light flashes a hold signal. You can retrieve
thecallbypressingTAP.
LCD Speakerphone Reference Manual 2 – 3
Answering Calls GCA70–250
2.4 Answering Night-Transferred Calls
The system attendant can transfer incoming calls to a particular station or
stations for off-hour ringing. Additionally, the installer can program the
system for night-answer zones (up to four) with a loud bell associated
with each zone. The loud bell sounds when the night transfer of ringing
feature directs incoming calls to a zone. The installer may choose
different night-answer dialing codes than those default values detailed in
this procedure. When in doubt, ask your system attendant what codes are
active at your site.
• Ifyour telephone rings,
1. Press line button with flashing light.
2. Lift handset to talk.
• When you hear loud ringing anywhere in the system,
1. Lift handset.
2. Press INTERCOM.
3. Dial 65 through 68 to select ringing zone (1-4) that the bell is in,
—OR—
dial 69 to answer any ringing zone.
NOTE: This feature is known as Trunk Access From Any Station
(TAFAS).
2 – 4 LCD Speakerphone Reference Manual
GCA70–250 Answering Calls
2.5 Making A Call Pick-Up
The installer often arranges several telephones together in a user group.
If your telephone is so arranged, you can answer calls that are ringing at
other stations within your particular group. Also, you can answer a call
that is ringing at any telephone in the system if you know the telephone’s
extension number.
• Toanswer a call that is ringing within your group,
1. Press INTERCOM.
2. Dial #4.
3. Speak toward telephone to answer call. Lift handset if privacy is
desired.
• Toanswer a call that is ringing at any telephone in the system,
1. Press INTERCOM.
2. Dial ✳ 4.
3. Dial extension number of ringing telephone.
4. Speak toward telephone to answer call. Lift handset if privacy is
desired.
If you have programmed a PICK UP button on your telephone (see
“Storing The Feature Buttons” in the chapter titled ProgrammingYour
Telephone in this guide), you may make a call pick-up (either within
your group or at a specific station inside or outside your group) using
that button.
• Toanswer a call ringing at any other station in your group,
1. Press preprogrammed group PICK UP button.
• Toanswer a call ringing at a specific station (either inside or
outside your group),
1. Press preprogrammed direct PICK UP button.
2. Press DSS or dial extension of ringing telephone.
LCD Speakerphone Reference Manual 2 – 5
Answering Calls GCA70–250
2.6 Responding To A Subdued
Off-Hook Voice Announcement
Your installer can set your LCD speakerphone to receive a Subdued
Off-Hook Voice Announcement (SOHVA). This feature allows an
intercom caller to break into your call by making an announcement
through your handset receiver. (This means that if you are on a
speakerphone call, you cannot receive a SOHVA call.) The distant party
that you are currently talking to cannot hear the announcement m ade by
the SOHVA caller.
Please note that you can receive a SOHVA call even if you are using your
headset; however, the distant party may be able to hear the SOHVA as it
is made.
• You can respond to a SOHVA in one of three ways:
— Verbally: Press and hold the REPLY button and speak into
handset. Distant party cannot hear response. To return to distant
party after your reply is complete, release the REPLY button.
— Non-verbally (Response Messaging): If the announcing station
has an LCD speakerphone, press MSG (message), then press
HAVE HOLD (have the caller hold), or TAKEMSG (take a
message). The message appears in the display of the telephone
making the SOHVA call and then that telephone is automatically
disconnected from your telephone. (If the telephone to which you
attempt to send a non-verbal message is not an LCD telephone, no
message is sent and that station is immediately disconnected from
the call.)
— Blocking the SOHVA: You can block a SOHVA to your station
by pressing BLOCK when the SOHVA is initiated. The SOHVA
call is then disconnected.
2 – 6 LCD Speakerphone Reference Manual
GCA70–250 Making Calls
Making Calls
3
3.1 Dialing Manually
You can manually dial a number over any telephone line you select. Or,
if the installer assigned a prime line or the idle line preference feature to
your LCD speakerphone, it will automatically select a line for use when
you lift the handset.
• Todial an outside number manually,
1. Press line button to select line (remember: selecting a line is not
necessary if a prime line or idle line preference feature is assigned
to your telephone and if you lift the handset or press SPEAKER to
begin the call).
2. Listen for dial tone.
3. Dial number.
4. Lift handset if privacy is desired.
LCD Speakerphone Reference Manual 3 – 1
Making Calls GCA70–250
3.2 Dialing Automatically
This feature provides one- or two-button speed dialing using
programmable buttons at which you have previously stored numbers.
Two levels of number storage are available at each storage location, and
you can use one or both levels as needed. Further, since you usually store
a line choice as part of a speed dial number, line selection is automatic
with speed dialing. This user’s guide discusses button programming in a
separate section. Refer to it when you are ready to store numbers at the
programmable buttons.
There are two types of speed dial numbers: (1) numbers that you store
for your own use (personal speed dial numbers), and (2) numbers that the
system attendant stores for everyone’s use (system speed dial numbers).
• Toautomatically dial a speed dial number stored at one of the
programmable buttons on your station,
1. Press preprogrammed speed dial button (line selection is usually a
part of the stored speed dial number),
—OR—
press preprogrammed SHIFT button, then press
preprogrammed button (to choose number stored as a second
choice at that button).
With your station idle, you can automatically dial a personal or system
speed dial number stored at a dial pad location.
• Tospeed dial a personal speed dial number stored at the dial pad,
1. While on hook, press speed dial number on dial pad (0–9).
• Tospeed dial a system speed dial number stored at the dial pad,
2. While on hook, press ✳ and then dial system speed dial number
(000–999).
NOTE: If you are already on a line, you must press SHIFT before
dialing the personal or system speed dial numbers that are
stored at the dial pad. Also, if a speed dial’s preselected line is
in use, the speed dial will not engage.
NOTE: On some earlier systems, the available system speed dial codes
are ✳100–✳299 and ✳100–✳599.
3 – 2 LCD Speakerphone Reference Manual
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