Vertical Communications 8312S, 8324S, 8324F User Manual

Download

DXP, DXP

Plus

, and FX Series

Digital Communications Systems

LCD Speakerphone

System Reference Manual

COMDIAL

DEFABCQZ

321

MNOJKLGHI

654

TUVPRS WXY

879

OPER

TRNS/CNF

INTERCOM

HOLD

TAP

MUTESHIFT

SPEAKER

ABC

DEF

MNO5JKL4GHI

PRS8TUV9WXY

#0*

TRNS/CONF

SPEAKER

MESSAGE

SHIFT

TAP

MUTE

HOLD

This reference manual applies to the following system and telephone models:

System Models:

DXP systems with software 12A and later.

•

DXP Plus systems with software 12A and later.

•

FX Series with software 12A and later.

•

Telephone Models:

Impact 8012S-** Rev. A and later.

•

Impact 8024S-** Rev. A and later.

•

Impact SCS 8324S-** Rev. A and later.

•

Impact SCS 8312S-** Rev. A and later.

•

Impact SCS 8324F-** Rev. A and later.

•

Contact your Comdial dealer for updates of this as well as other Comdial publications.

CERTIFIED

ISO 9001

Accredited by the Dutch Council for Accreditation for certification

and registration activities.

ANSI-RAB

* Tri-LevelCompression is a registered trademark of ACSWireless, INc.

Comdial's Quality Management System Is

Certified To The ISO 9001 Standard.

Comdial strives to design the features in our communications systems to



be fully interactive with one another. However, this is not always possible, as the combinations of accessories and features are too varied and extensive to insure total feature compatibility. Accordingly, some features identified in this publication will not operate if some other feature is activated.

Comdial disclaims all liability relating to feature non-compatibility or



associated in any way with problems which may be encountered by incompatible features. Notwithstanding anything contained in this publication to the contrary, Comdial makes no representation herein as to the compatibility of features.



2/12/97

GCA70–250 Contents

Contents

Introducing The LCD Speakerphone ................... 1–1

1.1 UsingThisGuide ............................... 1–1

1.2 Using Your Speakerphone......................... 1–3

1.3 UnderstandingTheDisplayAbbreviations............ 1–8

1.4 Knowing Your Speakerphone’sFunctions ........... 1–12

1.5 UnderstandingWhatTheLightsMean.............. 1–14

1.6 AdjustingTheTelephonePedestal................. 1–16

AnsweringCalls..................................... 2–1

2.1 AnsweringOutsideCalls ......................... 2–1

2.2 AnsweringIntercomCalls ........................ 2–2

2.3 AnsweringCallsatMonitoredStations.............. 2–3

2.4 Answering Night-Transferred Calls ................. 2–4

2.5 MakingACallPick-Up........................... 2–5

2.6 Responding To A Subdued

Off-HookVoice Voice Announcement ............... 2–6

3 MakingCalls....................................... 3–1

3.1 DialingManually ............................... 3–1

3.2 DialingAutomatically............................ 3–2

3.3 UsingDialByName............................. 3–3

3.4 RedialingAPreviouslyDialedNumber.............. 3–4

3.5 UsingLineGroups.............................. 3–8

3.6 WaitingForALine(Queuing)..................... 3–9

3.7 MakingIntercomCalls.......................... 3–10

3.8 CampingOnAtABusyStationand

WaitingForAnAutomaticCallback ............... 3–11

3.9 Camping On At An Idle Station and

WaitingForAnAutomaticCallback................ 3–12

3.10 Camping On At A Busy Station

AndWaitingForAnAnswer...................... 3–12

3.11 OverridingA Call Or A Do Not Disturb

ConditionAtAnotherTelephone.................. 3–13

3.12 Making A Subdued Off-Hook Voice

Announcement (SOHVA) ........................ 3–14

Contents – 1

Contents GCA70–250

PlacingCallsOnHold................................ 4–1

4.1 HoldingCalls................................... 4–1

4.2 HandlingHoldRecalls........................... 4–4

4.3 ParkingCalls................................... 4–5

4.4 HandlingParkRecalls............................ 4–6

TransferringCalls................................... 5–1

5.1 TransferringCalls—Screened...................... 5–1

5.2 TransferringCalls—Unscreened ................... 5–3

5.3 MakingAHotTransfer........................... 5–4

5.4 TransferringCallsUsingQuickTransfer............. 5–5

ConferencingCalls.................................. 6–1

6.1 ConferencingTelephonesTogether.................. 6–1

Using The Other Telephone Features ................... 7–1

7.1 AdjustingTheDisplayContrast.................... 7–1

7.2 Blocking Voice-Announce Calls .................... 7–1

7.3 Displaying Status Of Busy Lines

And Stations (Busy Button Inquiry) ................. 7–2

7.4 DisplayingButtonFunctions(ButtonQuery) ......... 7–3

7.5 DivertingIncomingCallsToAnotherStation ......... 7–3

7.6 EnteringAccountCodes.......................... 7–4

7.7 EnteringAuthorizationCodes...................... 7–5

7.8 ForwardingCalls................................ 7–6

7.9 ListeningToACallOverThe

Telephone Speaker .............................. 7–7

7.10 Making A Call Non-Private (Privacy Release)......... 7–8

7.11 Monitoring A Conversation Between

Two Telephones (Service Observing)................ 7–9

7.12 MutingYour Telephone.......................... 7–10

7.13 SendingAPaging Announcement ................. 7–10

7.14 Setting A Do Not Disturb

ConditionAtYourStation........................ 7–12

7.15 Setting The Volume Control ...................... 7–13

7.16 Setting Your Personal Ringing Tones ............... 7–15

7.17 Switching The Dialing Mode

BetweenPulseAndTone......................... 7–16

7.18 Using Background Music ........................ 7–16

2–Contents

GCA70–250 Contents

7.19 Using Direct Inward

SystemAccess(DISA).......................... 7–17

7.20 Using The Auxiliary Jack ........................ 7–20

7.21 Using The Tracker Paging System ................. 7–22

7.22 Using E And M Tie Lines ........................ 7–24

7.23 Call Forward Outside System ..................... 7–26

7.24 Mark Problem Line ............................. 7–28

7.25 Automatic Set Relocation ........................ 7–29

7.26 Using The IMIST Module........................ 7–30

7.27 Using The Caller ID Feature...................... 7–31

Sending And Receiving Non-Verbal Messages ........... 8–1

8.1 LightingTheMessage-WaitingLight................ 8–1

8.2 SendingLCDMessages.......................... 8–3

8.3 Sending Response Messages....................... 8–5

ProgrammingYourTelephone........................ 9–1

9.1 ProgrammingForSpeedDialing ................... 9–1

9.2 StoringSpeedDialNumbers ...................... 9–2

9.3 StoringDSSNumbers............................ 9–3

9.4 UsingTheFeatureButtons........................ 9–5

9.5 StoringTheResponseMessageButton.............. 9–7

9.6 StoringAccessCodes............................ 9–8

9.7 SettingAReminderAlert......................... 9–9

10 UsingTheAttendantFeatures........................ 10–1

10.1 Creating LCD Messages ......................... 10–1

10.2 Disabling A Station............................. 10–5

10.3 Disabling A Telephone Line ...................... 10–6

10.4 Enabling Or Disabling Message Waiting ............ 10–7

10.5 Naming The System Telephones................... 10–8

10.6 Naming The Telephone Lines.................... 10–12

10.7 Printing Station Message Detailed

10.8 Setting The Night

10.9 Setting The System Clock....................... 10–19

10.10 Storing The System Speed Dial Numbers .......... 10–20

Accounting (SMDA) Reports .................... 10–15

TransferOfRingingMode...................... 10–18

Contents – 3

Contents GCA70–250

10.11 Transferring The Attendant Calls

To The Alternate Attendant Telephone ............. 10–22

10.12 Using The OverflowTransfer .................... 10–23

10.13 Using The Digital Voice Announce Option ......... 10–24

10.14 Using The Special Attendant Buttons.............. 10–30

10.15 Viewing The System Status Log.................. 10–33

10.16 Operating Your Telephone

WithADSS/BLFConsole ...................... 10–35

Troubleshooting Your Telephone ..................... 11–1

ndex ............................................. Index–1

uickReferenceGuide.....................QuickReference–1

4–Contents

GCA70–250 Introducing The LCD Speakerphone

IntroducingThe LCD Speakerphone

1.1 Using This Guide

This user’s guide describes your LCD speakerphone and tells you how to use it.

The sections in this introductory chapter help you become familiar with your speakerphone’s controls and indicators. The remaining sections are titled as follows:

1.2 UsingYour Speakerphone

1.3 Understanding the Display Abbreviations

1.4 Knowing Your Speakerphone’s Functions

1.5 Understanding What The Lights Mean

The operation chapters define often-used features and provide instructions for their use. These chapters are titled as follows:

2 Answering Calls 3MakingCalls 4 Placing Calls On Hold 5 Transferring Calls 6 Conferencing Calls

The special-purpose features of the telephone are grouped into one chapter:

7 Using The Other Telephone Features

Your telephone provides several non-verbal ways to communicate using lights and indicators. The descriptions of these methods are provided in a separate chapter:

LCD Speakerphone Reference Manual 1 – 1

Introducing The LCD Speakerphone GCA70–250

8 Sending And Receiving Non-Verbal Messages

You can program many of the buttons on your telephone to enhance the unit’s versatility and usability. These programming instructions are found in the following chapter:

9 ProgrammingYour Telephone

For your convenience, a troubleshooting chart is provided in the following chapter:

10 Using The Attendant Features

If you operate an attendant station, you will use the special features provided in the following chapter:

11 Troubleshooting Your Telephone

There is a quick reference chart in the following chapter:

AppendixA Quick Reference Guide

1 – 2 LCD Speakerphone Reference Manual

GCA70–250 Introducing The LCD Speakerphone

1.2 Using Your Speakerphone

When using your speakerphone, the microphone and loudspeaker are farther away from you than when you use a handset. Both the signal from the loudspeaker and the signal to the microphone must be strengthened. When microphones and loudspeakers are close together (such as in a speakerphone), additional amplification typically generates a ringing sound (public address systems do this if the volume is too high or the microphone is too close to a loudspeaker).

NOTE: The 8324F-** speakerphone can function in the full-duplex or

half-duplex mode. Both sets of guidelines (section 1.2.1 and section 1.2.2) are applicable to the 8324F-**. The 8012S-**, 8024S-**, 8324S-**, and 8312S-** speakerphonesonly function in the half-duplex mode—only section 1.2.2, Speakerphone User Guidelines, apply to these telephones.

1.2.1 Using A Full-Duplex Speakerphone

The Impact SCS 8324F-** speakerphone uses the latest full-duplex speakerphone technology. (Full-duplex technology enables both parties on a speakerphone call to speak simultaneously—half-duplex speakerphones allow only one person to speak at a time.) The 8324F-** will operate in either full-duplex or half-duplex mode depending on the current line conditions. For example, satellite calls or calls with a delay involved may prevent the telephone from operating in full-duplex mode.

At the beginning of each call the telephone must perform a “speech training” test. To achieve optimum performance from the full-duplex speakerphone, Comdial recommends that each user in turn speak about 10 consecutive words to allow the telephone to “train” itself. Note that during the “speech training” test, the speakerphone is operating in half-duplex mode.

Depending on the telephone line conditions and the type of speakerphone at the other end, it may not be possible for the 8324F-** to operate in full-duplex mode. If the speakerphone at the other end is a half-duplex speakerphone and both parties are in speakerphone mode, the half-duplex speakerphone is the controlling factor, preventing the 8324F-** from operating in full-duplex mode.

LCD Speakerphone Reference Manual 1 – 3

Introducing The LCD Speakerphone GCA70–250

NOTE: Pressing any button (mute, hold, etc.) on the speakerphone

while in full-duplex mode causes the system to perform the “speech training” test again. For example, if you press MUTE while in full-duplex mode, when you release the call from mute, the system will perform the entire “speech training” test again.

1.2.2 Speakerphone User Guidelines

NOTE: The speakerphone user guidelines in this section do not apply

to the Impact SCS 8324F-** when it is operating in full-duplex mode. However, when the 8324F-** is in half-duplex mode or in “speech training” mode, the following guidelines are applicable.

Both parties can not talk at the same time. You must wait for silence

•

out of your loudspeaker before talking. You must stop talking to hear the other party.

Background noise may prevent the sound-activated switches from

•

operating properly. Avoid placing the speakerphone where it will detect sounds from typewriters, keyboards, printers, paging systems, and other equipment.

Speak slightly louder than normal and with a clear, authoritative voice.

•

For the microphone to best detect your voice, speak within three feet of it and face the telephone.

Raising the volume of the loudspeaker makes it easier for the

•

sound-activated switches in your telephone to select the distant party’s voice. Lowering the volume of the loudspeaker makes it easier for the switches to select your voice.

Since the system takes several seconds to provide the best switching,

•

constant sound patterns—such as elongating your words and playing externally-supplied music—may prevent the sound-activated switches from operating properly.

Place the telephone on a hard surface and away from table edges. Do

•

not place the telephone in corners or enclosures. Do not let obstructions come between you and the microphone. Rooms with hard, flat surfaces that reflect sound may affect the sound-activated switches.

1 – 4 LCD Speakerphone Reference Manual

GCA70–250 Introducing The LCD Speakerphone

If you are using a handset and the other party is using a speakerphone,

•

avoid breathing heavily into your microphone. Avoid other sounds that may affect the distant telephone’s sound-activated switches.

In some situations, such as when either you or the distant party are in a

•

noisy environment, you may have to lift your handset to ensure a clear conversation.

When both you and the distant party use s peakerphones, the

•

sound-activated switches can occasionally detect both voices simultaneously, thus blocking out both voices.

• Tomanually place a call using your speakerphone,

1. Press the INTERCOM or line button.

2. Dial the number.

3. When party answers, speak toward the telephone.

• Toautomaticallydial a number using your speakerphone,

1. Press the preprogrammed speed dial or DSS button and speak toward the telephone when your party answers.

• Toanswer a call with your speakerphone,

1. Press the INTERCOM or line button with flashing red or orange light.

2. Speak toward the telephone to answer the call.

3. To end a call with your speakerphone, just press SPEAKER.

LCD Speakerphone Reference Manual 1 – 5

Introducing The LCD Speakerphone GCA70–250

LCD Alphanumeric Display

SCS02

Interactive Buttons (NOT programmable)

Handset

Programmable Buttons

Telephone Speaker

Dialpad

Volume Up

Volume Down

Connectors On Bottom Of Telephone

Optional IST Module

Optional Console-Top Line Cord-Bottom

Impact SCS 8324F-** and Impact SCS 8324S-**

Handset

Telephone Speaker

Dialpad

Volume Up

Volume Down

Connectors OnBottom Of Telephone

Optional Console-Top Line Cord-Bottom

Optional IST Module

Handset or Headset

Intercom Button* Message WaitingLight*

ABC

DEF

MNO5JKL4GHI

PRS8TUV9WXY

#0*

MESSAGE

SHIFT

TAP

TRNS/CONF

SPEAKER

MUTE

HOLD

Shift Button* TAPButton*

Transfer/Conference Button* Speaker Button*

Mute Button* Hold Button*

Microphone Opening

*NOTE: These are default buttonlocations.

Yoursystem installer may have reprogrammed these buttons to bettersuit your application.

LCD Alphanumeric Display

SCS03

Interactive Buttons (NOT programmable)

Programmable Buttons

Intercom Button* Message Waiting Light*

ABC

DEF

MNO5JKL4GHI

PRS8TUV9WXY

#0*

TRNS/CONF

MESSAGE

SHIFT

TAP

SPEAKER

MUTE

HOLD

Shift Button* TAP Button*

Transfer/Conference Button* Speaker Button*

Mute Button* Hold Button*

Microphone Opening

*NOTE: These are default button locations.

Your system installer may have reprogrammed these buttons to better suit your application.

Impact SCS 8312S-**

1 – 6 LCD Speakerphone Reference Manual

GCA70–250 Introducing The LCD Speakerphone

AW70 0A

Handset

Keypad

TAP

Button

Transfer/

Conference

Button

Message

Waiting

Light

Hold

Button

Intercom Button

Microphone Opening

Impact 8024S-** LCD Speakerphone

LCD Alphanumeric Display

TRNS/CNF

HOLD

DEFABCQZ

MNOJKLGHI

654

TUVPRS WXY

879

OPER

INTERCOM

TAP

Line Cord

LCD Alphanumeric Display

Interactive Buttons (NOT programmable)

Programmable Buttons

Volume Up Volume Down

Shift Button

Mute

SPEAKER

MUTESHIFT

Button Speaker

Button

Connectors On Bottom Of Telephone

Handset

AW700

Optional Headset

Interactive Buttons (NOT programmable)

Speaker

Handset

TAP

Button

Transfer/

Conference

Button

Message

Waiting

Light

Hold

Button

Intercom Button

Microphone Opening

Programmable

Buttons

Keypad Volume Down

Volume Up

Shift Button

Mute Button

Speaker Button

TRNS/CNF

DEFABCQZ

321

MNOJKLGHI

TUVPRS WXY

879

OPER

INTERCOM

TAPHOLD

SHIFT

MUTE

SPEAKER

Connectors On Bottom Of Telephone

Line Cord

Impact 8012S-** LCD Speakerphone

LCD Speakerphone Reference Manual 1 – 7

Handset

Introducing The LCD Speakerphone GCA70–250

1.3 Understanding The Display Abbreviations

This chart identifies the interactive button abbreviations that appear in your display.

Abbreviation Feature Definition

ACCT Account Stores a button that enables account

ALERT Set Reminder Sets two reminder alerts that will

ALL All Calls

Forward ANS Answer Answers a call ringing at your station. APAGE* Auxiliary

Pager

ARECD* Auxiliary

Recorder

ARING* Auxiliary

Ringer

ARDL Automatic

Redial BKSP Backspace While programming a speed dial

code entry.

sound at your station at specified times.

Route all of your calls to a different station location.

Stores a button that selects auxiliary paging speaker operation through the auxiliary jack.

Stores a button that selects tape recorder operation through the auxiliary jack.

Stores a button that selects auxiliary ringer operation through the auxiliary jack.

Redials a busy call once a minute for 10 minutes.

number, backspace erases an incorrect entry.

CALL Call Calls a station that turned on your

CAMP Camp On Has system call you when busy station

CFWD Call Forward Forwards all of your calls to a

1 – 8 LCD Speakerphone Reference Manual

message waiting light.

becomes idle. When chosen as a feature, stores a button that enables the function.

different station location. When chosen as a feature, stores a button that enables the function

GCA70–250 Introducing The LCD Speakerphone

Abbreviation Feature Definition

CALLBK I Will Call Back Respond to a SOHVA call with a

CLEAR Clear Features Stores a button that clears a

CLR Clear Cancels a call forward condition. CONF Conference Establishes a conference. DARK Dark(contrast) Makes LCD screen darker. DISP Display Adjusts the contrast of your

DND DoNot Disturb Makes your station appear busy

DSS Direct Station

Select

EXIT Exit Selection Ends a current programming

FEAT Feature Presents several different

non-verbal message.

currently active or engaged feature.

LCD screen.

to other stations. When chosen as a feature, stores a button that enables the function.

Stores a personal intercom number at a DSS button.

session.

features you can storeat programmable buttons for later use.

GPLSN Group Listen When chosen as a feature, stores

HDSET Headset When chosen as a feature, stores

HAVE HOLD Ask Caller To

Hold

LIGHT Light (contrast) Makes the LCD screen lighter.

a button that enables loud speaker broadcast of distant party’s voice.

a button that enables headset operation.

Send a non-verbal response to a SOHVA caller so he or she will know to place the outside caller on hold.

LCD Speakerphone Reference Manual 1 – 9

Introducing The LCD Speakerphone GCA70–250

Abbreviation Feature Definition

MSG Message Turns on message waiting light

MUSIC Background Music Turnon the background music

NEXT Next Display Shows the next display. NoANS No

Answer/Forward

OPTIONS Options Selects interactive button

OVER Override Overrides either a

PAGE Paging Zone When chosen as a feature,

PARK Park Orbit When chosen as a feature,

PCKUP Pick Up When chosen as a feature,

at another station.

at your station. When chosen as a feature, stores a button that enables the function.

Forwards calls that ring at your station but receivenoanswer.

features.

do-not-disturb condition or a busy signal at a station you have called.

stores a button that provides one-button access to paging.

stores a button that provides one-button parking of calls.

stores a button that allows you to pick up a call ringing elsewhere.

PERS Personal Route your personal intercom

PRIV Privacy When chosen as a feature,

QUERY Button Query Displays program status of any

RECON Reconnect Reconnect you to a transferred

RING Ring Tone Select different ringing tones.

calls to a different station location.

stores a button that releases privacyforacurrentcall.

button.

call.

1 – 10 LCD Speakerphone Reference Manual

GCA70–250 Introducing The LCD Speakerphone

Abbreviation Feature Definition

SAVE Save Number Permanently saves last number you

SDIAL SpeedDial Programs a number for one-button

SEND Send Transfer Re-transfers a previously transferred

SET Set Feature Enable call forwarding. SOHVA Secure

Off-Hook Voice Announce

SRC Music Source Selects which music source will

TAKE MSG Take A

Message

VAB Vo ice

Announce Block

dialed. When chosen as a feature, stores a button that provides the function.

calling.

call that returned to your station.

Sends a subdued off-hook voice announcement to another station.

supply background music. Send a non-verbal response to a

SOHVAcallersoheorshewillknow to take a message from an outside party.

Inhibits your station from receiving a SOHVA. Also, blocks voice calls sent overthespeaker.Whenchosenasa feature, stores a button that provides the function.

*Available only on 8024S.

LCD Speakerphone Reference Manual 1 – 11

Introducing The LCD Speakerphone GCA70–250

1.4 Knowing Your Speakerphone’s Functions

Your speakerphone provides many versatile features for your use. These features are explained in terms of what they allow you to do. Refer to section 1.5 Understanding What The Lights Mean for information about the lights associated with your telephone’s buttons.

Alphanumeric Display (Liquid Crystal Display—LCD)

Displays time, day, date, and active call information

•

Keeps you apprised of the status of your telephone

•

Provides programming prompts

•

Auxiliary Jack (available only on Impact 8024S)

Allows you to connect a headset, an external amplified ringer, a tape

•

recorder, or an external paging amplifier to your telephone

Hold Button

Places a l ine or intercom call on hold

•

Stores pauses in number sequences during programming

•

Scans or scrolls through calls placed on hold (when hold light is

•

flashing) in order to access, with the TAP button, a call other than the last one placed on hold (information about each held call appears in your display as you scroll through them)

Scrolls through LCD response messages

•

Interactive Buttons

Provide quick and easy access to system features

•

Provide straightforward button programming without dialing codes

•

(the interactive buttons themselves, however, are not programmable)

Intercom Button

Selects an intercom line

•

Allows you to initiate many of the telephone’s features

•

Message-Waiting Light

Indicates that a message awaits pick up

•

1 – 12 LCD Speakerphone Reference Manual

GCA70–250 Introducing The LCD Speakerphone

Microphone Opening

Allows hands-free operation of speakerphone (speak clearly toward

•

microphone opening)

Mute Button

Keeps the person on the line from hearing your conversation

•

Programmable Buttons And Associated Status Lights

Allow you to store numbers for automatic dialing functions

•

Allow you to store telephone extension numbers for Direct Station

•

Selection (DSS)

Indicate which lines are either in use, ringing, or on hold

•

Shift Button

Allows you to enter a second tier for storing and/or automatically

•

dialing speed dial numbers. That is, you can store two speed dial numbers at every programmable button location—one in the regular tier and one in the second tier. You activate the shift function by pressing this button and turning the shift light on before storing or automatically dialing a speed dial number from the second tier.

Speaker

Sounds distant party’s voice

•

Sounds ringing and call-in-progress tones

•

Speaker Button

Turns your speaker on or off

•

Disconnects a call when you are on a handsfree call

•

Ends or cancels programming

•

TAP Button

Recalls dial tone or generates a hookflash

•

Retrieves held calls or last call placed on hold

•

LCD Speakerphone Reference Manual 1 – 13

Introducing The LCD Speakerphone GCA70–250

Transfer/Conference Button

Transfers calls

•

Sets up conference calls

•

Volume Control

Regulates the volume of the ringer, speaker, handset, headset,

•

background music, and group listening mode

1.5 Understanding What the Lights Mean

The lights (LEDs) on your LCD speakerphone indicate the status of lines, features, and intercoms.

Next to a Direct Station Select (DSS) button:

Steady red = station is in use.

•

Flashing red = station is receiving a call.

•

Winking red with repetitive off = message-waiting light set for you by

•

station associated with that DSS button.

Next to a line button:

Steady green = this is your line, either on-hook (in a handsfree mode)

•

or off-hook, when the line is active.

Steady red = another station is using this line.

•

Flashing red = a call is coming in on this line.

•

Flashing orange = this line will be answered when you lift the handset.

•

Winking green with repetitive off periods = your line is on hold.

•

Winking red = the call has been placed on hold by another station.

•

Fluttering orange = your line has recalled from hold.

•

Fluttering red = the line put on hold by another station has recalled.

•

Next to a fixed feature or programmable feature button:

Steady red = the feature is on.

•

Steady off = the feature is off.

•

1 – 14 LCD Speakerphone Reference Manual

GCA70–250 Introducing The LCD Speakerphone

Next to an intercom button:

Steady green with a quick flash = you are using your intercom.

•

Fluttering red = an LCD message is set on your telephone for others to

•

receive when calling.

Flashing orange = someone is calling your extension or a call is being

•

transferred to you.

Above the HOLD button:

Fast flashing red = message awaits pick up.

•

Winking green with repetitive off periods = a line is on hold at your

•

station.

Above the SPEAKER button:

On steady (with the telephone on hook and busy) =

•

speakerphone mode is active.

On steady (with telephone on hook and idle) = background music is

•

turned on.

Flashing = feature viewing and programming is in progress.

•

Above the MUTE button:

On steady = called party cannot hear your conversation.

LCD Speakerphone Reference Manual 1 – 15

Introducing The LCD Speakerphone GCA70–250

1.6 AdjustingThe Telephone Pedestal (Models 8312S, 8324S, and 8324F only)

Your telephone has an adjustable pedestal to allow you to select the most comfortable viewing angle. When you receive the telephone, the pedestal is in its lowest position—flush against the pedestal.

• Toadjust the pedestal,

1. Grasp the rear of the pedestal base firmly with one hand while lifting the rear portion of the telephone upward with your other hand

2. While pivoting the telephone upward with one hand, pivot the telephone supporting arms upward with your other hand while feeling for the notches under the telephone. Notice there are three sets of notches under the telephone corresponding to the three positions available.

3. When the telephone is at the desired height, find the closest pair of notches and place the supporting arms in the notches. Press down slightly on the telephone until you feel the supportingarmssnapintoplace.

Telephone

First Notch Second Notch

Supporting Arm

Pedestal Base

Third Notch (For Highest Position)

Adjusting The Pedestal

1 – 16 LCD Speakerphone Reference Manual

PED01

GCA70–250 Answering Calls

Answering Calls

NOTE: Throughout this book, all references to fixed buttons are

printed in upper case bold type, for example “Press the INTERCOM button.” All references to interactive buttons are printed in upper case bold italic type, for example “Press the OPTIONS button.”

2.1 Answering Outside Calls

A call that rings on an outside line will sound long, single-tone bursts and will light the line status light. If the installer enabled ringing line preference at your station, an orange light flashes next to the line that your station will answer when you lift the handset; a red light will flash for any other ringing line.

• When you hear outside ringing and observe a flashing light,

answer the call as follows:

1. Lift handset or press line button and speak toward telephone if light is orange,

—OR— press button of ringing line if flashing light is red, and speak

toward the telephone (lift handset if privacy is desired).

When a call rings at your station, the ringing line number or name appears in the display along with the options ANS (Answer) and DND (Do Not Disturb).

• Toanswer the call for which information appears in your display,

1. Press ANS. (Pressing DND stops your telephone from ringing but continues to send a ringing tone to the caller). The associated BLF will continue to flash until the caller disconnects.

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• Afteryou have answered an outside call at your station, your

LCD will display HOLD, TRANS, and CONF:

1. Press HOLD to place the call on hold at your station, —OR—

press TRANS to initiate a transfer to another station, then dial the station number, announce the call or hang up to complete the transfer,

—OR— press CONF to initiate a conference call.

2.2 Answering Intercom Calls

An intercom call is one that is made from one system telephone to another. An intercom party can voice-announce through your speaker instead of ringing your telephone, or an intercom party can ring your telephone (intercom ringing sounds two short ring bursts).

You can block voice-announce calls if you wish. See the discussion titled Blocking Voice Announce Calls for details.

• When you hear intercom ringing followed by a caller’s voice,

1. Speak toward the telephone to answer, or lift handset if privacy is desired.

• When you hear intercom ringing (two short ring bursts),

1. Press INTERCOM and speak toward telephone; lift handset if privacy is desired.

When an intercom call rings at your station, the number or name of the originating station appears in the display, along with the options ANS (Answer) and DND (Do Not Disturb).

• Toanswer the call for which information appears in your display,

1. Press ANS. (Pressing DND stops the ringing, sets a Do Not Disturb condition at your telephone, and sends a DND tone to the caller. The intercom light continues to flash).

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2.3 Answering Calls At Monitored Stations

Your telephone may have the personal intercom number of another telephone appearing at a button location. You can use the light associated with this button to monitor the status of that telephone, and you can press the button to make a call to that telephone i f you wish. The associated light is known as the Busy Lamp Field (BLF) light, and the button is known as the Direct Station Select (DSS) button.

If the installer arranged for your telephone to have the station monitoring feature, the BLF light shows activity status at the monitored telephone.

• Tomonitor another telephone,

1. Observe the BLF light indications next to the personal intercom appearance (DSS) button:

Off = idle, Flashing = ringing, On = busy or on hold.

NOTE: If you do not have the station monitoring feature, the BLF

light shows just the following information: Off = idle, On = busy.

• Tocall an idle monitored station or to answer one that is ringing,

1. Note the BLF light condition.

2. Press assigned DSS button.

3. Lift the handset to talk.

NOTE: If you place this call on hold or if you transfer it to another

telephone, the BLF light flashes a hold signal. You can retrieve thecallbypressingTAP.

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2.4 Answering Night-Transferred Calls

The system attendant can transfer incoming calls to a particular station or stations for off-hour ringing. Additionally, the installer can program the system for night-answer zones (up to four) with a loud bell associated with each zone. The loud bell sounds when the night transfer of ringing feature directs incoming calls to a zone. The installer may choose different night-answer dialing codes than those default values detailed in this procedure. When in doubt, ask your system attendant what codes are active at your site.

• Ifyour telephone rings,

1. Press line button with flashing light.

2. Lift handset to talk.

• When you hear loud ringing anywhere in the system,

1. Lift handset.

2. Press INTERCOM.

3. Dial 65 through 68 to select ringing zone (1-4) that the bell is in, —OR—

dial 69 to answer any ringing zone.

NOTE: This feature is known as Trunk Access From Any Station

(TAFAS).

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2.5 Making A Call Pick-Up

The installer often arranges several telephones together in a user group. If your telephone is so arranged, you can answer calls that are ringing at other stations within your particular group. Also, you can answer a call that is ringing at any telephone in the system if you know the telephone’s extension number.

• Toanswer a call that is ringing within your group,

1. Press INTERCOM.

2. Dial #4.

3. Speak toward telephone to answer call. Lift handset if privacy is desired.

• Toanswer a call that is ringing at any telephone in the system,

1. Press INTERCOM.

2. Dial ✳ 4.

3. Dial extension number of ringing telephone.

4. Speak toward telephone to answer call. Lift handset if privacy is desired.

If you have programmed a PICK UP button on your telephone (see “Storing The Feature Buttons” in the chapter titled ProgrammingYour Telephone in this guide), you may make a call pick-up (either within your group or at a specific station inside or outside your group) using that button.

• Toanswer a call ringing at any other station in your group,

1. Press preprogrammed group PICK UP button.

• Toanswer a call ringing at a specific station (either inside or

outside your group),

1. Press preprogrammed direct PICK UP button.

2. Press DSS or dial extension of ringing telephone.

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2.6 Responding To A Subdued Off-Hook Voice Announcement

Your installer can set your LCD speakerphone to receive a Subdued Off-Hook Voice Announcement (SOHVA). This feature allows an intercom caller to break into your call by making an announcement through your handset receiver. (This means that if you are on a speakerphone call, you cannot receive a SOHVA call.) The distant party that you are currently talking to cannot hear the announcement m ade by the SOHVA caller.

Please note that you can receive a SOHVA call even if you are using your headset; however, the distant party may be able to hear the SOHVA as it is made.

• You can respond to a SOHVA in one of three ways:

— Verbally: Press and hold the REPLY button and speak into

handset. Distant party cannot hear response. To return to distant party after your reply is complete, release the REPLY button.

— Non-verbally (Response Messaging): If the announcing station

has an LCD speakerphone, press MSG (message), then press HAVE HOLD (have the caller hold), or TAKEMSG (take a message). The message appears in the display of the telephone making the SOHVA call and then that telephone is automatically disconnected from your telephone. (If the telephone to which you attempt to send a non-verbal message is not an LCD telephone, no message is sent and that station is immediately disconnected from the call.)

— Blocking the SOHVA: You can block a SOHVA to your station

by pressing BLOCK when the SOHVA is initiated. The SOHVA call is then disconnected.

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Making Calls

3.1 Dialing Manually

You can manually dial a number over any telephone line you select. Or, if the installer assigned a prime line or the idle line preference feature to your LCD speakerphone, it will automatically select a line for use when you lift the handset.

• Todial an outside number manually,

1. Press line button to select line (remember: selecting a line is not necessary if a prime line or idle line preference feature is assigned to your telephone and if you lift the handset or press SPEAKER to begin the call).

2. Listen for dial tone.

3. Dial number.

4. Lift handset if privacy is desired.

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3.2 Dialing Automatically

This feature provides one- or two-button speed dialing using programmable buttons at which you have previously stored numbers. Two levels of number storage are available at each storage location, and you can use one or both levels as needed. Further, since you usually store a line choice as part of a speed dial number, line selection is automatic with speed dialing. This user’s guide discusses button programming in a separate section. Refer to it when you are ready to store numbers at the programmable buttons.

There are two types of speed dial numbers: (1) numbers that you store for your own use (personal speed dial numbers), and (2) numbers that the system attendant stores for everyone’s use (system speed dial numbers).

• Toautomatically dial a speed dial number stored at one of the

programmable buttons on your station,

1. Press preprogrammed speed dial button (line selection is usually a part of the stored speed dial number),

—OR—

press preprogrammed SHIFT button, then press preprogrammed button (to choose number stored as a second choice at that button).

With your station idle, you can automatically dial a personal or system speed dial number stored at a dial pad location.

• Tospeed dial a personal speed dial number stored at the dial pad,

1. While on hook, press speed dial number on dial pad (0–9).

• Tospeed dial a system speed dial number stored at the dial pad,

2. While on hook, press ✳ and then dial system speed dial number (000–999).

NOTE: If you are already on a line, you must press SHIFT before

dialing the personal or system speed dial numbers that are stored at the dial pad. Also, if a speed dial’s preselected line is in use, the speed dial will not engage.

NOTE: On some earlier systems, the available system speed dial codes

are ✳100–✳299 and ✳100–✳599.

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3.3 Using Dial By Name

The Dial By Name feature provides an index of names for you to search through. When you select a name in the index, the system will automatically dial that person’s extension number.

• Touse Dial By Name,

1. Press OPTIONS to enter the dial by name menu.

2. From the dial by name menu, Press INT button for intercom calling.

—OR— Press EXT for speed dial calling.

3. Dial digits corresponding to the letters in the name you want to locate (for example, dial 266 for Comdial). There is no limit to the number of digits you can dial.

1 = QZ 2 = ABC 3 = DEF 4 = GHI 5 = JKL 6 = MNO 7 = PRS 8 = TUV 9 = WXY

4. The display shows the first existing name match to the dialed digits or shows a No Match message if the system can not find a match.

5. Press NEXT to display the subsequent names in the index until you reach the name you need.

6. Press DIAL to call the displayed location.

7. If the display says No Match, press PREV or enter new digits to search for a new name.

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3.4 Redialing A Previously Dialed Number

If the last number you have called is busy or is not answering, you can redial it once or initiate automatic redialing. The system will support automatic redialing for up to 10 numbers.

You can permanently save the first 16 digits of the last manually dialed number for later redial by using the SAVE interactive button or by using a SAVED NUMBER REDIAL button that you or your system installer has preprogrammed.

If a distant party tells you an important telephone number and you want to immediately save it for later redial, you can use the SAVED NUMBER REDIAL button to permanently save the first 16 digits of that number.

You will overwrite a temporary system-saved number with subsequent dialing activity; however, a permanently saved number remains available until you overwrite it by saving a different number at the same storage location.

3.4.1 Redialing The Last-Dialed Number

• Toredial the last-dialed number,

1. Press SPEAKER (or hang up handset) to disconnect current ringing or busy tone.

Press # or press the key.

3. Listen for ringing or busy tone over the telephone speaker: Ringing tone: When party answers, speak toward telephone to

answer call. Lift handset, if privacy is desired. Busy tone: Press SPEAKER to disconnect.

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3.4.2 Using The Automatic Redial Feature

If your station has the multiple automatic redial feature enabled, you can place up to 10 numbers in your telephone’s redial queue. Your telephone will redial the numbers one at a time, in the order you placed them in the queue, until (a) the call is answered, (b) you cancel the automatic redial feature for a particular number, or (c) your telephone has dialed the number a preprogrammed number of times (set by your system installer).

• Touse the automatic redial feature to redial a busy or

unanswered number,

1. While on the call, press ARDL or press the AUTOMATIC REDIAL button programmed by your installer.

2. The system repeatedly dials the number until you cancel the feature or the system has dialed the number a preprogrammed number of times (determined by your system installer).

3. The AUT OMATIC REDIAL light flashes between redials and turns on steady during redialing.

4. When the distant party answers the call, press the ARDL button or the AUTOMATIC REDIAL button while on the call to cancel automatic redialing,

—OR— if your installer has enabled answer supervision on your line, the

system automatically cancels automatic redialing and turns the AUTOMATIC REDIAL light off.

5. If your system installer has enabled the redial multiple numbers feature, you can have up to 10 numbers in your redial queue. To add numbers to your redial queue, repeat step 1 in the above procedure.

• Toscroll through numbers in your redial queue if your telephone

is currently idle,

1. Press the ARDL button or the A UTOMATIC REDIAL. The display shows the last number dialed.

2. To remove the number from the redial queue, press REMOVE, —OR—

to scroll to the next number in the queue, press NEXT, —OR— to exit from the redial queue, press EXIT.

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• Tointerrupt the redialing procedure so that you can scroll

through numbers in your redial queue,

NOTE: You can only do this if the multiple automatic redial numbers

feature is enabled and you currently have more that one number in your redial queue.

1. While your telephone is in the process of dialing a number, press the ARDL button or the AUTOMATIC REDIAL button twice. This treats the number as answered, cancels automatic redialing for that number, and puts the number back in the automatic redial queue. The display shows the last number dialed.

2. To remove the number from the redial queue, press REMOVE, —OR—

to scroll to the next number in the queue, press NEXT, —OR— to exit from the redial queue, press EXIT.

• Tocancel the automatic redial feature,

1. Perform any user activity at the station (go on-hook, press the speaker button, etc.),

—OR— press # 72 to delete all numbers from the redial queue, —OR— press the ARDL or AUTOMATIC REDIAL button while the

number you wish to remove from the redial queue is ringing.

NOTE: The system allows only ten numbers in the redial queue. In

order to add a number to a full redial queue, you must first remove one of the numbers from the queue.

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3.4.3 Storing Numbers For Redial

• Topermanently store a number you’ve just dialed,

1. Press SAVE.

2. Select unused programmable button location.

3. Press SPEAKER.

• Topermanently store a number you’ve just dialed (alternate

method),

1. Dial number.

2. Press preprogrammed SAVED NUMBER REDIAL button.

• Todial the saved number,

1. Press SPEAKER or lift handset.

2. Press button where number is saved, —OR—

press SAVE NUMBER REDIAL button.

• Tostore a number while you are on a call,

1. Press SAVE NUMBER REDIAL button twice (note that the display prompts you to dial a number).

2. Dial the number that you wish to save (the system immediately saves the number for later redial—it does not dial it over the line you are on now).

• Tolater redial the saved number,

1. Press line button to select a line.

2. Press SAVE NUMBER REDIAL button (system automatically dials the number that you saved earlier).

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3.5 Using Line Groups

Some systems have telephone lines arranged into line groups. These line groups are available at each telephone. Your attendant can tell you how your system is arranged. When line groups are available for your use, you may access them for outside calling instead of pressing a line button to select an individual line for use.

• Ifyour system has line groups, access them as follows:

1. Press INTERCOM.

2. Dial desired line group access code:*

9= line group 1 80 through 89 = line groups 2 through 11 60 through 64 = line groups 12 through 16

—OR—

press preprogrammed line group button.

3. Listen for outside dial tone.

4. Dial desired number.

5. Lift handset to talk.

* These are the default system codes. Your installer may have

reprogrammed them to better suit your application.

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3.6 Waiting For A Line (Queuing)

If all the lines in a line group are busy, you can place your telephone in a queue to await an idle line. When you share a line with another telephone and the line is busy, you can place your telephone in a queue to await the idle line.

• Toqueue for a line group,

1. Press INTERCOM.

2. Dial the line group access code.

3. Hear busy tone.

4. Dial ✳ 6.

• Ifyou have line appearance for a particular line and wish to

queue for it,

1. Note the busy status light (LED).

2. Press INTERCOM.

3. Dial ✳ 6.

4. Press line button.

5. When line group is free, your telephone sounds several short tone bursts. When you hear this, lift handset, hear dial tone, and place call.

• Tocancel line queuing or line group queuing,

1. Press INTERCOM.

Dial

# 6 and hang up.

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3.7 Making Intercom Calls

You can dial an intercom extension manually from the dial pad or automatically using a direct station select (DSS) button that you have previously programmed. There are two methods for making an intercom call. One causes the called telephone to ring. The other causes your voice to sound out at the called telephone. Your installer can set the system to deliver either tone-first or voice-first calling.

Keep in mind that whatever the system setting, a called party can set a voice announce block condition at his or her telephone to prevent all voice announce calls. Furthermore, if he or she blocks voice announce, the system also blocks SOHVA calls.

(The following instructions assume a tone-first setting. Any user can change a call to voice announce signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS button again.)

• Tomanually cause the other telephone to ring (tone calling),

1. Press INTERCOM.

2. Dial extension number (called telephone will ring).

• Totone call automatically,

1. Press DSS button (called telephone will ring).

(The following instructions assume a voice-first default setting. Any user can change a call to a tone signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS button again.)

• Tovoice announce manually,

1. Press INTERCOM.

2. Dial extension number.

3. Speak your announcement.

• Tovoice announce automatically,

1. Press DSS button.

2. Speak your announcement.

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3.8 Camping On At A Busy Station And Waiting For An Automatic Callback

If you call another station and receive a busy signal or a Do Not Disturb tone, you can press a button that will cause the system to ring your telephone when the station is available. This is called “camping on at a station.” Please note that you can camp on to only one station at a time.

• Tocamp on at any busy station,

1. Press CAMP.

2. Your telephone immediately hangs up. When the station you called becomes available, your telephone will ring with five short tone bursts.

• When you hear five short tone bursts,

1. Press INTERCOM. The other telephone will start ringing.

2. If you do not press INTERCOM after the ring back tones within the time limit set by the installer, the call back is canceled at that time; however, you can cancel automatic call back at any time before your telephone sounds the tone bursts.

• Tocancel the call back before your telephone sounds the tone

bursts,

1. Press INTERCOM and dial #6.

• Tocamp on at a station with a Do Not Disturb condition set,

1. Press CAMP. A call back will occur when called station is no longer set in the Do Not Disturb mode.

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3.9 Camping On At An Idle Station And Waiting For An Automatic Callback

If you call another station and hear ringing but receive no answer, you can press a button that will cause the system to ring your telephone when any activity is initiated at that station.

• Tocamp on at a station for which you hear ringing but receive no

answer,

1. Press CALLBK button. Callback will occur after any activity is

initiated at dialed station. You may cancel the camp-on condition at any time by pressing INTERCOM and dialing #6.

NOTE: This feature is not applicable to calls you make in the voice

announce mode.

3.10 Camping On At A Busy Station And Waiting For An Answer (Call Waiting)

If the telephone you have called is busy, you can send a call-waiting tone to the telephone and wait on the line for an answer (you must be using the handset for this feature to work).

• To activate call waiting when you hear a busy signal,

1. Dial ✳ 6 (called party hears tone).

2. Wait on line for reply.

3. Called party can place the current call on hold or disconnect from the call to answer your call-waiting tone, or choose to ignore your call-waiting tone and continue current conversation.

• To cancel call waiting,

1. Press INTERCOM,thendial#6.

2. Hang up or press SPEAKER to end.

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• To answer a call-waiting tone if you receive one while on a call,

1. Hear short tone burst in receiver.

2. Either place current call on hold or complete call and hang up (waiting call will ring at your telephone).

3. Lift handset to answer call.

You may, of course, choose to ignore the call-waiting tone and remain on the line with your original caller.

3.11 Overriding A Call Or A Do Not Disturb Condition

At Another Telephone (Executive Override)

You can override a call in progress or a Do Not Disturb condition at another telephone if the system installer has enabled the executive override feature at your telephone. (If the feature is not enabled through programming, an error tone will sound and screen options will remain displayed.)

• To override an in-progress call at another telephone,

1. Make intercom call and hear a busy signal.

2. Dial ✳ 03 (all parties will hear several tone bursts).

3. Join in-progress call.

• To override a Do Not Disturb condition at another station,

1. Press OVERto disable the Do Not Disturb condition at the called

station.

2. Speak your announcement (if in voice-first mode) or hear ring-back tone (if in tone-first mode).

NOTE: This action disables DND condition at the other telephone

until DND is reset.

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3.12 Making A Subdued Off-Hook Voice Announcement (SOHVA)

You can make a subdued voice announcement to another station that is off-hook and busy on a call if the system is arranged to provide this feature. You decide whether to deliver a SOHVA message, camp on at that station, set a message-waiting indicator, or hang up when you hear an intercom busy tone.

• Make a SOHVA announcement using the SOHVA button as

follows:

1. Make intercom call and hear busy tone. If called station is on outside line, ring-back tone is heard, but SOHVA is still available.

2. Decide whether to interrupt.

3. If you decide not to interrupt the called party, hang up, —OR—

to interrupt, press SOHVA and hear several quick tone bursts.

4. Make announcement (busy tone means that the called telephone is in speakerphone mode and you cannot make announcement, that your SOHVA has been denied through system programming, or that the called party has blocked your SOHVA).

5. Wait on line for reply (either verbal or LCD reply).

NOTE: You cannot control how the announcement is received. This

depends upon whether or not the called party is using a headset and how his or her station is programmed. For example, if the called party has set their station to call forward to voice mail or to another station not in the SOHVA group, your announcement will not be received.

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Placing Calls On Hold

4.1 Holding Calls

You can place a call on hold and retrieve it later. With a regular hold, you can pick up the held call at your telephone or another user can pick the call up at a telephone sharing the held call line. With an exclusive hold condition, you or another user must pick up the held call at your telephone; no other telephone has access to it. You can answer and place on hold a call that is on a line that does not appear at your telephone (a call that is parked or transferred to you, for instance).

Afteracallhasbeenonholdfortheperiodoftime(setbythesystem installer), the system will cause four quick tone bursts to sound at your telephone, and speed up the flash rate of the line button light. If the call is on exclusive hold, it will revert to manual hold recall after a timeout period.

When you answer a call on a group intercom and place it on hold, the system keeps the call on hold on the group intercom. This means t hat you or any other user can pick up this call at any station that has access to the group intercom.

The installer can add a directed station hold feature to your telephone. With this feature, you can pick up the held call that has been on hold the longest length of time at another telephone. This feature also allows you to place a call on hold at another telephone in a manner that makes that call appear to have been on hold there for a longer period of time than any other held call.

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• To place a call on hold,

1. Press HOLD.

• To retrieve a held call,

1. Press line button of the held call (with flashing light), —OR—

press TAP.

NOTE: Unless you use your HOLD button to scroll through the calls

on hold, TAP always retrieves the last number placed on hold, regardless of whether you have line appearance for t he line on which the call is holding.

• To place a call on exclusive hold,

1. Press HOLD twice.

• To retrieve exclusive hold,

1. Press line button of held call (with flashing light), —OR—

press TAP (if station does not have line appearance).

• To place a call on directed station hold,

1. Answer call.

2. Press INTERCOM.

3. Dial ✳90.

4. Dial extension number of station to receive held call.

5. Hang up.

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• To retrieve a held call at another station,

1. Press INTERCOM.

2. Dial #90.

3. Dial extension number of station to receive held call.

4. Answer call.

Often, you will have more than one call on hold at your station. You know you can retrieve the last call placed on hold simply by pressing TAP; however, if you do not have line appearance for a line on which another call is holding, the system provides a way for you to access that call before servicing the last call you placed on hold.

• To scan your held calls and retrieve a specific one:

1. Repeatedly press HOLD to scan held call list.

2. Press TAP to retrieve call.

For example, if five calls are holding and you wish to retrieve the second call you placed on hold, press HOLD three times to scroll from held call #5 through call #4, call #3, and then to call #2, then press TAP to retrieve call #2.

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4.2 Handling Hold Recalls

After a call has been on hold for the period of time (set by the installer of your system), the system will cause four quick hold recall tone bursts to sound at your telephone and the flash rate of the line button becomes faster.

If the call is on exclusive hold, it will revert to manual hold after the hold recall period (you will hear four short tone bursts at 12-second intervals). Calls that revert to manual hold can be picked up from any telephone with line appearance for the recalling line (or you can use the group or directed pick up buttons GPKUP or DPKUP).

• If a held line is recalling,

1. Answer/retrieve recall.

2. Press HOLD to place the call on hold at your station and restart HOLD timer,

—OR— press ANS to retrieve the call.

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4.3 Parking Calls

You can place a call on hold in the system so that it can be answered from any station that does not have a line appearance for the call. You accomplish this by placing the call in one of nine park orbits, where the call remains until it is answered. If the call is not answered within a specified period of time, the system will send it back to your station for service (this is known as a park recall).

When you press a personal or group intercom button and dial a code to retrieve a parked call, the system removes it from the park orbit and places it at your station on the intercom that you selected.

You can preprogram a PARK button at your telephone (see section 9.5 Using The Feature Buttons) and use it to simplify your call parking efforts.

• To park a call in orbit,

1. While on the call, press INTERCOM.

2. Press ✳,

—OR—

press TRANSFER/CONFERENCE, if intercom call.

3. Dial code for park orbit (91–99 for orbit 1–9).

4. Remember the code for later use or make it known to those who need to know it in order to retrieve the call.

• To park a call using a preprogrammed PARK button,

1. While on the call, press the preprogrammed PARKbutton (the system places the call in a preselected park orbit and lights the PARK light).

• To retrieve a call that was placed on hold in the system (parked),

1. From any station, press INTERCOM.

2. Press #.

3. Dial code for orbit (91–99 for orbit 1–9), —OR—

press preprogrammed PARK button.

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4.4 Handling Park Recalls

When a parked call times out of the system, it will return to your telephone in the form of a park recall (you will hear four short tone bursts at 12-second intervals). Your LCD will indicate that the call is a park recall and will identify the orbit from which the recall originated.

• To answer a park recall,

1. Press ANS. The call will then connect to your station.

• To place a park recall on hold at your station,

1. Press HOLD. If the call remains on hold for a period of time, it will ring back to your telephone as a hold recall.

• To re-park a park recall and restart the park timer,

1. Answer/retrieve call.

2. Press PARK (the call will then be placed back in its original park orbit and will remain there until it is answered or until it recalls again).

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Transferring Calls

5.1 Transferring Calls—Screened

You can answer a call at your LCD speakerphone and transfer it to another telephone. If you first identify the caller to the party receiving the transfer (giving that user the opportunity to prepare for the call), you have made a screened transfer.

If the telephone to which you are transferring the call is busy, you must recover the call yourself or choose one of several options that may be available at your station. Also, if a transferred call is not answered after a certain length of time (as set by the installer), it recalls to your telephone. Again, you have several options for servicing the returning call.

• To screen and transfer a call to another telephone in the system,

1. Answer call.

2. Press TRANSFER/CONFERENCE (call is automatically placed on hold).

3. Dial extension number of telephone to receive transfer or press DSS button for that extension.

4. When intercom party answers, announce call.

5. Press SPEAKER to disconnect (if in speakerphone mode), or hang up.

6. The intercom party then has the call (if he or she answered the screened transfer with the handset). If you announce the transfer over the speaker, the intercom party’s telephone will ring with the transferred call after you hang up.

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• If the intercom party is busy, take one of the following steps (if

made available at your telephone by installer programming):

1. Press RECON to reconnect the call to your station.

2. Press SOHVA to interrupt the call and tell the intercom party that a call awaits.

3. Press MSG to leave a message-waiting indication at the called station.

• If the intercom party does not answer their telephone when

ringing, take one of the following steps:

1. Press RECON to reconnect the call to your station.

2. Press MSG to leave a message-waiting indication at the station.

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5.2 Transferring Calls—Unscreened

You can answer a call at your LCD speakerphone and transfer it to another telephone. If you transfer the call without first announcing it, you have made an unscreened transfer.

• To transfer an unscreened call to another system telephone,

1. Answer call.

2. Press TRANSFER/CONFERENCE (call is automatically placed on hold).

3. Dial extension number of telephone to receive transfer or press DSS button for that extension.

4. Press SPEAKER to disconnect (if in speakerphone mode), or hang up. The transfer will ring at the called telephone.

NOTE: Unscreened transfers ring at busy telephones and wait to be

answered.

• If an unscreened transfer call is not answered and recalls to your

telephone, you can take one of the following steps:

1. Press HOLD to place the call on hold at your telephone.

2. Press ANS to return to the call.

3. Press SEND to retry the transfer.

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5.3 Making A Hot T ransfer

A hot transfer is a type of screened transfer. To perform a hot transfer, you voice announce the transfer over the speaker of the telephone that you want to receive the transfer, and release the call to that telephone. The system handles the release in a way that does not require the called party to retrieve the call (the call does not ring at the station).

This feature is useful for transferring calls to people who need to work in a handsfree mode. Once you announce the call and the system completes the transfer, the person receiving the transfer can simply begin speaking toward his or her speakerphone to answer the call.

If you make a hot transfer to a monitor telephone, you can voice announce the call over the telephone’s speaker, but the person receiving the outside line transfer will need to lift the handset to answer the call (the telephone will not ring after the announcement is made).

Please note that you can not make a hot transfer to a telephone if its user has enabled the Voice Announce Block feature. This telephone will automatically ring with the transfer requiring the intercom party to answer it as either a screened or an unscreened transfer.

• To make a hot transfer to another telephone in the system,

1. Answer call.

2. Press TRANSFER/CONFERENCE (the call is automatically placed on hold).

3. Dial extension number of telephone to receive the transfer or press the DSS button for that extension.

4. Announce call.

5. Press TRANSFER/CONFERENCE.

6. Press SPEAKER to disconnect (if in speakerphone mode) or hang up. The person receiving the transfer then has the call.

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5.4 Transferring Calls Using Quick Transfer

When the quick transfer method has been programmed by the installer, it allows you to do an automatic screened or unscreened transfer of an incoming line call without pressing the TRANSFER/CONFERENCE button. The transfer occurs automatically whenever you answer a call and then dial the intercom number for the transfer location.

• To do a quick screened transfer,

1. Answer call.

2. Dial intercom number for transfer location.

3. When party at transfer location answers, announce call.

4. Hang up, press RELEASE, or press SPEAKER button.

• To do a quick unscreened transfer,

1. Answer call.

2. Dial intercom number for transfer location.

3. Hang up, press RELEASE, or press SPEAKER button.

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GCA70–250 Conferencing Calls

Conferencing Calls

6.1 ConferencingTelephonesTogether

When you join your LCD speakerphone together with several other telephones on the same call, the result is called conferencing. When using the DXP system, you can make conference calls that involve up to five parties, including you as the originating party, in any combination of outside lines and intercom parties. For example, you can conference three outside lines and two intercom parties, or four outside lines and one intercom party, or five intercom parties—the combinations are up to you. When using the DXP Plus or FX Series system, you can include up to seven parties (in various combinations) in a conference call.

If you are involved in a conference call with two outside lines, you can drop out of this established conference call and leave the outside lines in the conference with each other. This is known as an unsupervised conference call.

• To set up a conference call that includes any combination of

outside lines and intercom parties,

1. Make first call.

2. Press CONF; call is placed on hold automatically.

3. Select next line and make next call.

4. Press CONF to establish conference.

5. Press TRANSFER/CONFERENCE button to add more parties.

• To continue conversation on remaining line after other outside

lines have dropped out of conference,

1. Press HOLD.

2. Press the line button of the remaining party.

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• To retrieve a line from hold and bring that party back into the

conference,

1. Press TRANSFER/CONFERENCE.

2. Press line button.

3. Press TRANSFER/CONFERENCE.

NOTE: If all the conference circuits are busy, you will not be able to

add a party to the conference.

• To drop out of a conference call you initiated involving outside

lines (creating an unsupervised conference),

Dial

# (lines remain lighted and in use until one or both outside

parties disconnect; when only one party drops out of an unsupervised conference, the other party remains on hold until he hangs up or the line is answered).

• To rejoin an unsupervised conference between two outside lines,

1. Press TAP.

NOTE: Conference volume levels depend upon the quality of the

external lines.

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Using The Other

7.1 Adjusting The Display Contrast

You can adjust the contrast of the display to darken or lighten it for best viewing.

• To adjust the display contrast,

1. Press OPTIONS.

2. Press NEXT until the DISP option appears.

3. Press DISP. Your display will read “Contrast Level”.

4. Press LIGHT or DARK once for each degree of change desired.

Telephone Features

5. Press SPEAKER to end.

7.2 Blocking Voice-Announce Calls

You can prevent voice announcements from sounding over your telephone speaker if you wish. This feature also blocks subdued off-hook voice announcements.

• To block voice-announced calls,

1. Press OPTIONS.

2. Press VAB.

3. Press ON.

4. Press SPEAKER to end.

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• To un-block voice-announced calls,

1. Press OPTIONS.

2. Press VAB.

3. Press OFF.

4. Press SPEAKER to end.

7.3 Displaying Status Of Busy Lines and Stations (Busy Button Inquiry)

You can use this installer-provided feature to identify the station that is busy on a line or the line on which a station is busy. The system presents the station or line information on your display for 10 seconds after you request it. If your station does not have this feature, the system presents busy information on the display without identifying the line or the station.

• To identify the station that occupies a busy line,

1. Press button for busy line.

2. Read your display for intercom number of station that is busy on line.

• To identify the line that a busy station occupies,

1. Press DSS button for busy station.

2. Read your display for the busy station’s line number.

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7.4 Displaying Button Functions (Button Query)

You can cause the display to identify the function of each button on your telephone. This is useful when the installer has assigned your programmable buttons for special-purpose tasks and you need to remind yourself of the button’s feature.

• To button query your telephone,

1. Press OPTIONS.

2. Press NEXT five times until the QUERY option appears.

3. Press QUERY.

4. Press the button in question.

5. Read the displayed information (display will hold for few seconds before the telephone returns to idle).

7.5 Diverting Incoming Calls To Another Station

Call diverting permits you to send an incoming call to another station that you have previously designated. You can divert an incoming call to the designated station whether you are busy or idle. You must program a CALL FORWARD button (using the instructions in the programming section) on your LCD speakerphone to serve as a call divert button.

• To identify the station to receive diverted calls,

1. Press INTERCOM.

2. Dial ✳55.

3. Dial extension number of station to receive diverted call.

• To divert calls to the designated station,

1. Hear ringing and/or see flashing line status light.

2. Press FWD-A (system immediately forwards ringing call to station you designated).

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7.6 Entering Account Codes

If the installer has arranged your system for account code entry*, your display may prompt you to enter an account code before dialing or after answering a call. Depending upon how the installer has programmed your system, these account codes may be “forced”(mandatory) for dialing outside numbers.

System must be activated through installer programming to accept account codes.

NOTE: You can program a button on your telephone that will make

the account code entry process quicker. Refer to the programming section of this user’s guide for details.

• To enter account code on an incoming call,

1. Press INTERCOM,thendial✳ 04(call is automatically placed on hold),

—OR—

press preprogrammed ACCOUNT CODE button (the call in process is not interrupted).

2. Dial account code. Your telephone automatically returns to the call after you’ve dialed the complete account code.

• To enter account code on an outgoing call,

1. Press line button (the display will prompt for “Account Code” if programmed to do so).

2. Press INTERCOM (call is automatically placed on hold).

3. Dial ✳ 04, —OR—

press preprogrammed ACCOUNT CODE button (the call in process is not interrupted).

4. Dial account code.

5. Listen for dial tone and dial number you are calling.

NOTE: If you hear an error tone after you have dialed your account

code, check the number for validity.

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7.7 Entering Authorization Codes

Authorization codes give you a walking class of service option. Walking class of service provides you with the mobility to use your class of

service (COS) features, prime line assignments, and exception numbers on any telephone in the system. This means that you will not be limited by features that are available to the particular telephone that you happen to be using. Authorization codes are associated with your personal intercom number and are assigned to you by your installer when he or she programs the system. When you enter your assigned authorization code at any system telephone, the code alerts the system to make your normal features available to you. This means that you can use the telephone for anything allowed by your personal intercom number; however, you cannot disturb the last number redial stored there by the normal user. Once you access your telephone features, they remain in effect until any idle time exceeds the authorization code time-out period.

If your telephone includes an installer-programmed LOCK button, you can press it and then dial your authorization code to deny other users access to lines and features at your LCD speakerphone.

• To activate walking class of service,

1. Select system telephone to use.

2. Press INTERCOM.

3. Dial #08.

4. Dial your authorization code.

• To lock your telephone,

1. Press LOCK.

2. Dial your authorization code.

NOTE: If you wait longer than two seconds to dial a digit after you

press the LOCK button, that pause, and any others that you might include, becomes part of the lock code. However, before you can enter a pause, you must begin the code with a digit. The telephone display will show a (-) to represent a pause as part of the code as you enter it. You must allow for any pauses at any location that you inserted them in the number string when you unlock your telephone. This feature provides you with a method for creating a very effective lock and unlock password.

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• To unlock your telephone,

1. Press LOCK.

2. Dial your authorization code (remember, include any pauses that you inserted when you locked your telephone).

7.8 Forwarding Calls

You can permanently forward the calls that normally ring at your telephone to another telephone. You can forward just your prime line and intercom calls, or you can forward all of your calls. To remind you that your calls are being forwarded, your telephone will sound a short ring burst each time the system forwards a call.

You can also forward calls that ring at your telephone but receive no answer; this feature is valuable if you are frequently away from your desk for short periods of time and find it inconvenient to permanently forward your calls every time you leave. The system installer sets the number of rings that sound at your telephone before the system forwards the calls.

• To forward your calls,

1. Press OPTIONS.

2. Press NEXT until the CFWD option appears.

3. Press CFWD.

4. Press SET.

5. Press PERS to forward prime line and intercom calls, —OR—

press ALL to forward all calls, —OR— press NO ANS to forward calls that ring at your station but receive

no answer after a preprogrammed number of rings (then press PERS to forward your prime line and intercom calls or press ALL to forward all calls that ring with no answer at your telephone).

6. Dial extension number of telephone to receive your forwarded calls.

7. Press SPEAKER to end.

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• To cancel call forwarding,

1. Press OPTIONS.

2. Press NEXT until the CFWD option appears.

3. Press CFWD.

4. Press CLR to disable call forwarding.

5. Press SPEAKER to end.

7.9 Listening To A Call Over The Telephone Speaker (Group Listening)

You can turn on the speaker in your LCD speakerphone while you have the handset lifted if you wish. The distant party’s voice then sounds over the speaker as well as over the handset; however, only your handset microphone is active. This group listening feature also works if you are using your headset (only the headset microphone will be active). Refer to the chapter on programming for instructions on how to program the GROUP LISTEN button.

• To activate group listening while on a call,

1. Press the preprogrammed GROUP LISTEN button.

NOTE: To activate the group listening feature, press SPEAKER for

two seconds.

• To cancel group listening,

1. Press the preprogrammed GROUP LISTEN button again.

NOTE: You should cancel Group Listening before hanging up the

handset to end the call.

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7.10 Making A Call Non-Private (Privacy Release)

It is often the case that telephones will share line appearance for one or more lines. When a person in the group uses a line for which others have the same line appearance, the system keeps the call private (others cannot join the conversation by pressing the line button of the line being used). That person can make the call non-private by pressing the preprogrammed PRIVACY RELEASE button, allowing other telephones (with line appearance for the line being used) to join the call. Privacy returns to the line when the call is completed. Refer to the chapter on programming for instructions on how to program the PRIVACY RELEASE button.

• To release privacy from your telephone while on a call,

1. Press preprogrammed PRIVACY RELEASE button. (The light associated with the PRIVACY RELEASE button will remain on steady when your telephone is in a non-private mode.)

If another party wishes to join the call, they must press the active line button on their telephone.

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7.11 Monitoring A Conversation Between TwoTelephones(Service Observing)

If your LCD speakerphone provides the installer–programmed service observing feature, you can use it to monitor a conversation or activity at

another telephone in an undetected manner. You can use this feature while you are in the speakerphone mode or off-hook.

• To monitor another station at any time,

1. Press INTERCOM.

3. Dial extension number of telephone to be monitored.

4. Press SPEAKER to end monitoring.

• If you have an installer-programmed SERVICE OBSERVE

button on your telephone and wish to monitor a station,

1. Press SERVICEOBSERVE button.

2. Dial extension or press DSS of station you wish to observe.

3. Press SPEAKER to end monitoring.

Dial

# 03.

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7.12 MutingYourTelephone

By using the MUTE button, you can block transmission of your voice to the distant party. You can do this whether you are using the handset or the speaker. For example, if someone comes into your office to talk to you and you do not want this conversation to interrupt the distant party, press the MUTE button. The MUTE button light turns on when you press it and turns off when you press it again.

• To mute your telephone,

1. Press MUTE (MUTE function and light turn on). You can still

hear the distant party, but he or she cannot hear you.

• To speak to the distant party,

1. Press MUTE again (MUTE function and light turn off).

7.13 Sending A Paging Announcement

Your system provides an all-call or a zone page feature that you access by dialing special codes. This arrangement sounds your voice announcement through the telephone speakers. All-call sounds the announcement through all telephones, while zone paging sounds the announcement only through those telephones located in a specific area. Check with your system administrator to determine the type of paging and access method you should use. If your day-to-day operation requires that you send many paging announcements, you can program a special all-call/zone paging button to give quick access to the feature. See the programming section of this user’s guide for details.

Your installer can arrange your system with an external paging unit that you access by pressing a line button or by dialing a special code. This unit sounds the voice announcement over an external speaker unit. Check with your system administrator for specific information on how to operate with such an arrangement.

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• To send a paging announcement,

1. Lift handset.

2. Press INTERCOM,thendial70–77 for zones 1–8 (in the default

mode, zone 1 (code 70) provides an all-call function),

—OR—

press a preprogrammed PAGE button.

3. Make announcement.

4. Remain on line if awaiting a reply (known as a meet-me page), —OR—

hang up handset.

At times other telephone users may page you with instructions to meet them on line. This is known as a meet-me page. Youcan go to the nearest telephone, dial a code, and be in contact with the paging party.

• To reply to a meet-me page,

1. Lift handset of nearest telephone.

2. Press INTERCOM.

3. Dial 78.

4. Meet paging party on line.

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7.14 Setting A Do Not Disturb Condition At Your Station

This feature keeps calls from ringing at your LCD speakerphone and makes your station appear to be busy to intercom calls. If your installer has programmed your station to have this feature, you can enable it as needed.

Generally, callers cannot override this feature. They hear two quick tone bursts every two seconds when they call a telephone that is set to the do not disturb mode. However, the installer may program some telephones with the ability to override a do not disturb condition at another telephone.

You can program a permanent do not disturb button to provide yourself with quick access to this feature if you wish. See the programming section of this user’s guide for details.

• To enable DND, proceed as follows:

1. Press OPTIONS.

2. Press NEXT until the DND option appears.

3. Press DND.

4. Press ON.

5. Press EXIT.

6. Press SPEAKER to end.

• To disable the DND condition,

1. Repeat the above procedure, but press OFF instead of ON at step 4.

• To set a do not disturb condition at your telephone when a call

rings at your station,

1. Hear ringing and notice incoming call information in display.

2. Select DND option. Ringing will stop, caller will hear the do not

disturb tone, and your telephone will remain in DND until you disable the feature (described above).

• To override a do not disturb condition a t another telephone, use

the procedure detailed in section 3.10.

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7.15 Setting The VolumeControl

The volume control on your telephone is a multipurpose control you can use to set the volume (loudness) of the ringer, the speaker, the handset, the headset, background music, and the group listening mode. Youcan either press and hold down the VOLUME UP or VOLUME DOWN button to automatically step through the volume levels for each mode, or you can press the switch once for each change in volume you desire.

You may adjust the loudness of the distant party at any time during a call whether you are listening over the speaker, the headset, the handset or the group listen mode by pressing the VOLUME UP or VOLUME DOWNbutton. When the call ends, the system resets the loudness of all future calls to the programmed (default) setting.

You can set a permanent loudness level for any volume control setting. When loudness is at desired level, dial ✳✳7 or press VOLSV button (if programmed). The level will remain at this loudness (referred to as the default setting) until you change the setting.

NOTE: Impact SCS 8324S-**, 8324F-**, and 8312S-** telephones

support the optional ICVOL-** handset. The ICVOL-** is an amplified handset with its own volume control, making it useful in noisy environments. For ordering information, contact your Comdial dealer.

• There are four ringer loudness levels (plus an off position). Set

these levels as follows:

1. While your telephone is on-hook and idle, press the VOLUME UP or VOLUME DOWN button once for each change in loudness you desire. The ringer sounds once for each change as an example of the current setting. Your selection becomes the new default setting and will result in your telephone ringing at that level for all future calls (until you change the default by repeating the above procedure).

NOTE: If you set the ringer to the “off” position, your telephone will

sound a short ring burst once for each call you receive at your station while the ringer is off.

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• There are eight speaker loudness levels. Set these levels for the

current call as follows:

1. While on a call and in speakerphone mode, press the VOLUME UP or VOLUME DOWN button once for each change in loudness

that you desire.

• There are at least eight handset loudness levels that you can set

for the current call as follows:

1. While on a call and in handset mode, press the VOLUME UP or VOLUME DOWN button once for each change in loudness that

you desire.

• There are eight headset loudness levels that you can set for the

current call as follows:

1. While on a call and in headset mode, press the VOLUME UP or VOLUME DOWN button once for each change in loudness that

you desire.

NOTE: On telephone models 8024S-** and 8012S-** your installer

may have turned on the “high handset volume” feature, providing 13 handset/headset volume levels instead of 8.

• There are eight group listening loudness levels. Set the level for

the current call as follows:

1. While on a call and in the group listening mode, press VOLUME UP or VOLUME DOWN button once for each change in loudness

you desire.

• There are eight background music loudness levels. To set the level,

1. While background music is on at your station, press VOLUME UP or VOLUME DOWN button once for each change in loudness

you desire. This level will remain set for background music until you change it again, even if you turn off the feature and then reactivate it.

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• To set a permanent speaker, headset, handset, or group listening

loudness for all future calls,

1. Press INTERCOM.

2. Activate speaker, headset, handset, or group listen mode to be affected.

3. While in that mode, press VOLUME UP or VOLUME DOWN button to adjust loudness.

4. Dial ✳✳ 7 or press a preprogrammed SAVE button to hold the loudness at the last setting for all future calls (until you change the default again).

5. Repeat this procedure in each mode until you’ve set all default volume levels.

7.16 Setting Your Personal Ringing Tones

You can choose one of eight different ring tones for your telephone. Often, when several telephones are located close together, each user chooses a different personal ring tone.

• To select one of the ring tones, proceed as follows:

1. Press OPTIONS.

2. Press NEXT until the RING option appears.

3. Press RING.

4. Press UP or DOWN to choose ring tone in display (a new tone will sound at each up or down press).

5. Press EXIT to return to main display.

6. Press SPEAKER to end.

The next time your telephone rings, you will hear the new ring tone.

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7.17 Switching The Dialing Mode Between Pulse And Tone

If the telephone service in your locality is pulse (rotary dialing), the installer arranges your telephone to dial in this manner. If you need to send tones during a dialing sequence (for example, to send bank-by-telephone tones), you can convert to tone dialing mode while dialing. The system will switch back to pulse dialing when you end your call.

You can store a # as part of a speed dial number to cause an automatic switch from pulse to tone where needed in a number sequence.

• To convert to tone dialing at any time during dialing or while on

an active call,

1. Press #.

7.18 Using Background Music

If the telephone system supplies background music, you can turn it on at your LCD speakerphone while it is on-hook and idle. The system automatically turns background music off during calls and voice announcements.

• To turn the music on,

1. Press OPTIONS.

2. Press MUSIC.

3. Press SET.

4. Select SRC 1 or SRC 2 for the music source (the system is

equipped to provide music from two sources, but this feature must be enabled by the installer).

5. Press SPEAKER to end (the SPEAKER light turns on when

background music is on).

6. Adjust music volume with the volume buttons.

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• To turn the music off,

1. Press OPTIONS.

2. Press MUSIC.

3. Press CLR.

4. Press SPEAKER to end (the SPEAKER light turns off when

background music is off).

7.19 Using Direct Inward System Access (DISA)

This feature allows you to call into the digital communications system from an external telephone. Youcan call directly to intercom extensions and talk to the intercom parties or, if the system includes a voice mail option, leave messages for them if they are not available. When you call the DISA telephone number and dial your authorization code, the system treats your call as it would treat one coming from a system telephone and permits you to use many of the same features that you can use when you are calling from your assigned station. (Authorization codes are associated with personal or group intercom numbers and are assigned to you by your installer when he or she programs the system.) If you use your DISA access to make a call through the system and out on an outside line, the system applies all the toll restriction and automatic route selection to the call that the installer has programmed for the line that you are using. If you dial an incorrect authorization code, or the system is busy with other DISA calls, you will either hear an error tone, or the system will automatically route your call to one of the following areas (as determined by your system installer):

a designated station where you can talk to the system attendant,

•

a digital voice announce that will prompt you to take additional

•

action, a proprietary voice mail station where you will be prompted to

•

leaveamessage.

The system allows you three tries at dialing your authorization code before it routes your call as detailed above.

Some systems provide voice prompts to DISA callers and other systems do not. If you encounter voice prompts when you call on the DISA line, follow the prompt directions to complete your call.

Further, some systems with voice prompt enhancement, provide a one-digit menu that prompts you to dial a single digit to reach available departments, use system features, or obtain operator assistance.

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NOTE: DISA is not recommended for use on loop start lines without

disconnect supervision. While DISA will function, Comdial will not be liable for its performance under any condition where disconnect supervision is not provided.

Comdial has taken reasonable steps in the design of all product features, including DISA, which protect against unauthorized or fraudulent access to, or use of, a system, or which protect against unauthorized, fraudulent or unaccounted-for access to, or use of, long distance lines. However, no system is entirely invulnerable or immune from unauthorized or fraudulent access or use, or unaccounted-for access or use, and therefore Comdial disclaims any and all liability, and makes no warranty, express or implied, relating to unauthorized or fraudulent access or use, or unaccounted-for access or use.

• To make a DISA call to an intercom number,

1. Dial number for DISA line (listen for voice prompt if available).

2. Dial extension number.

3. If station does not answer or is busy you will either hear busy tone or hear voice prompt if available. If you dial an invalid number, you will hear error tone.

4. If voice prompt provides dialing codes, dial proper code for services such as: track, message waiting, or voice mail.

• To make a DISA call to use system features,

1. Dial number for DISA line (listen for voice prompt if available),

2. Dial authorization code (listen for voice prompt if available; otherwise, hear stutter-style dial tone—remember, the system gives you only three tries to dial your code correctly),

3. Dial feature code and listen for acknowledgment tone.

NOTE: If you are selecting a line group through DISA for outside

calling, you can raise the audio level on this line when needed. Do this before you select the line by dialing ✳✳7, and then dialing 1 for 0 dB, 2 for +3dB, or 3 for +6dB of gain. In some cases, added gain can introduce circuit instability that presents itself as a singing sound, which can interfere with dialing and voice communications. If you experience this condition , select a lower gain setting.

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GCA70–250 Using The Other Telephone Features

System Features Available To DISA Callers Default Dialing Code

Account code entry ✳04 Automatic routeselection access 9 Call waiting on busy ✳6 Do not disturb override ✳03 Intercom dialing/call announcing nnnn Message wait off* #3 Message waiting set* ✳3 Personal speed dial* ✳01 System speed dial ✳01✳ Tracker access** ✳8 Tracker page orbit retrieval** #8 Trunk group access 9,80–89, 60–64 Zone paging 70–77

* You must have an assigned personal intercom number to use this feature.

** Your system must providethe Tracker option to activate this feature.

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Using The Other Telephone Features GCA70–250

7.20 Using The Auxiliary Jack

NOTE: Only the 8024S telephone has an auxiliary jack. All other

model telephones use the handset jack to plug in a headset.

The auxiliary jack provides an interface for a headset, a tape recorder, an external ringer or an external pager. You or your system installer can connect any one of these auxiliary devices as you need them. You must program one of the programmable buttons on your telephone to serve as an enable/disable button for each auxiliary device you plan to connect to your LCD speakerphone. The system will activate only the device that it identifies in the display, and will a ctivate only one device at any time.

The headset mode allows you to operate your telephone with a headset instead of as a speakerphone or with the handset.

NOTE: The recorder, external ringer, or pager requires external power.

The recorder mode allows you to send your voice and that of the distant party to a tape recorder.

NOTE: A recording device requires a special peripheral cord for

connection. See your system installer for details.

The ringer mode allows an external speaker to sound the ringing of your telephone.

The pager mode allows an external paging device to sound all voice announcements (all-call, zone paging, voice announced intercom calls) sent to your telephone.

CAUTION

With the exception of a headset microphone, do not connect the audio output of any external device to the auxiliary jack. Also, do not connect the tip and ring leads of a telephone line to the auxiliary jack. Do not connect any devices to the auxiliary jack other than those mentioned above.

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GCA70–250 Using The Other Telephone Features

• Program the enable/disable buttons (at any blank programmable

button location) as follows:

1. Press OPTIONS.

2. Press NEXT until the FEAT option appears.

3. Press FEAT.

4. Press NEXT until the APAGE or ARECD options appear.

5. Press APAGE or ARECD to choose pager or recorder, —OR—

press NEXT until the ARING or HDSET options appear.

6. Press ARING or HDSET to choose external ringer or headset.

7. Press blank programmable button location to serve as enable/disable button for the feature you’ve selected.

8. Press SPEAKER to quit,

—OR—

press FEAT and follow the previous steps if you wish to add enable/disable buttons for other auxiliary devices.

• To enable an auxiliary mode,

1. Press enable/disable button to enable mode. Light associated with button turns on and display denotes feature.

• To disable an auxiliary mode,

1. Press enable/disable button. Light associated with button will turn off and display no longer denotes the feature.

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Using The Other Telephone Features GCA70–250

7.21 Using The Tracker PagingSystem

The Tracker Paging System option allows you to send call back and parked call messages to Tracker pagers assigned to station extension numbers.

Along with the parked call message, the system parks the call in orbit for retrieval by the paged party. The type of message that the system delivers (either alphanumeric or numeric-only) is dependent upon the Tracker pager model in use at the station.

When outside callers call into a system that has both a Tracker Paging option and a voice mail option installed, the system gives these callers the option of either leaving a message or tracking the person that they are calling.

If you have a Tracker pager assigned to your personal intercom number, you can receive messages that someone else sends you. The system automatically installs the Tracker pager for your use; however, you can disable it when you do not wish to receive paged messages and when you leave at the end of your day. Of course, if you do disable your Tracker pager at the end of your day, be sure to enable it at the beginning of your next day.

Your LCD speakerphone includes an interactive TRACK button; however, if your day-to-day operation includes extensive Tracker usage, such as in an attendant function, your installer may include a TRACK button at a programmable button location.

• To track a called party after receiving a ring—no answer,

1. Make an intercom call to someone and receive no answer.

2. Press TRACK.

3. Hear confirmation beep (Tracker page accepted) or hear busy tone (Tracker page not accepted).

4. Press SPEAKER to end.

• To track a called party without first calling them,

1. Press installer-programmed TRACK button (or press INTERCOM and dial ✳8).

2. Dial extension number.

3. Hear confirmation beep (Tracker page accepted) or hear busy tone (Tracker page not accepted).

4. Press SPEAKER to end.

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GCA70–250 Using The Other Telephone Features

• To use Tracker to transfer a call to a park orbit for retrieval and

transmit the call’s park orbit code and caller ID information (if available),

1. Answer call and press TRANS.

2. Dial extension number.

3. If the called station does not answer or is busy, press TRACK.

4. Hear confirmation beep (Tracker page accepted) or hear busy tone (Tracker page not accepted).

5. Press SPEAKER button to end.

NOTE: Tracker parked calls will recall to your station after a

pre-programmed time-out. You can either place the call into another Tracker page orbit or retrieve the call for servicing.

• To retrieve a call that you parked using the Tracker option,

1. Press HOLD button to scroll your held calls, (display shows Page and extension number of each parked call).

2. Press TAP to retrieve the displayed parked call.

• If you receive a parked call message on your Tracker pager,

1. Go to any system station.

2. Press INTERCOM.

3. Dial Tracker pager displayed orbit code (#800–#899).

4. Retrieve call.

• To enable or disable a Tracker pager at your station,

1. Press INTERCOM.

1. Dial ✳06 to disable, —OR—

dial ✳07 to enable.

2. Press SPEAKER to end.

LCD Speakerphone Reference Manual 7 – 23

Using The Other Telephone Features GCA70–250

7.22 Using E and M Tie Lines

E & M tie line operation is typically used in applications where one group of users often need to call parties located in one or more remote locations. In these applications, your system is directly tied to another similar system at the remote site(s).

If your system has been configured for tie line operation, the procedures you use to place calls, transfer calls, and set up conference calls differ slightly from other types of connections. These procedures are described in this section.

• To make a call on an E & M tie line,

1. Dial the E & M access code that was assigned by the installer, —OR—

if your system has been configured by the installer to use Automatic Route Selection (ARS), dial the ARS access code (9).

2. Wait until you hear a dial tone, then dial the intercom number for the party you wish to reach at the remote site. You will hear a fast busy signal if you dialed an invalid number.

• To transfer a call over an E & M tie line,

1. Answer the incoming call.

2. Press CONF.

3. Dial the E & M access code that was assigned by the installer, —OR—

if your system has been configured by the installer to use Automatic Route Selection (ARS), dial the ARS access code (9).

4. Wait until you hear a dial tone, then dial the intercom number for the distant party to whom you are transferring the call.

5. If you are doing a screened transfer, stay on the line until the called party answers so that you can announce the call,

—OR— hang up (unscreened transfer). If the called party does not answer,

the call will return to you after the transfer recall timer expires.

NOTE: After transferring the call to the remote end of the E & M tie

line, you will have created an unattended conference, and your telephone will appear as though it were on hold.

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GCA70–250 Using The Other Telephone Features

6. Press TAP button to rejoin the transferred call.

7. After rejoining the conference, press # to place the call on hold again (creating another unattended conference) or hang up to terminate the call.

* You can eliminate this step if the installer has configured your

system for quick transfer and you are accessing the E & M line with a group access code.

If one of the parties does not hang up or you have not terminated the call, the call will return to you when the line-to-line connection timer expires.

• To set up a conference call on an E & M tie line,

1. Make first call.

2. Press CONF; call is placed on hold automatically.

3. Select next line and make next call.

4. Press CONF to establish conference.

5. Press TRANSFER/CONFERENCE button to add more parties for up to a 7-party conference (including yourself).

• To continue conversation on remaining line after other outside

lines have dropped out of conference,

1. Press the line button of the remaining party.

• To retrieve a line from hold and bring that party back into the

conference,

1. Press TRANSFER/CONFERENCE.

2. Press line button.

3. Press TRANSFER/CONFERENCE.

NOTE: If all the conference circuits are busy, you will not be able to

add a party to the conference.

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Using The Other Telephone Features GCA70–250

• To drop out of a conference call between you and two outside

lines (creating an unsupervised conference),

1. Hand up (lines remain lighted and in use until one or both outside parties disconnect).

• To rejoin an unsupervised conference between two outside lines,

1. Press TAP.

NOTE: Conference volume levels depend upon the quality of the

external lines.

7.23 Call Forward Outside System

The Call Forward Outside System (CFOS) feature allows you to forward incoming or transferred line calls to telephone numbers outside the system. The CFOS feature forwards calls over any available outbound line or line groups and does not use any conference circuits. Since CFOS involves outbound calls, those calls are subject to all line access, toll restriction, and automatic route selection restrictions normally imposed on your calls. The CFOS feature is useful if you need to forward your after-hours calls to an alternate site such as your home or cellular telephone.

• To activate CFOS with your LCD speakerphone,

1. In succession, press OPTIONS, CFWD, SET,andNEXT.

2. Notice that the CFOS option now shows in the display.

3. Press CFOS.

4. Select outbound line (press line button, dial appropriate code, or do nothing and let previously selected line remain in effect). If you want to change the destination, you must enter something for the outbound line.

5. Select forward destination (dial number, press speed dial button, or do nothing and let previously selected destination remain in effect).

6. Press SPEAKER to end (display shows CFOS).

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GCA70–250 Using The Other Telephone Features

• To deactivate CFOS,

1. Press CFOS interactive button, —OR—

press CFOS preprogrammed button or press INTERCOM and dial ✳ 56.

• To join an active CFOS call from the CFOS-enabled station,

1. Note flashing HOLD light indicating active CFOS call, and press TAP. Join CFOS-forwarded party and CFOS destination in a conference call.

Comdial has taken reasonable step in the design of all product features, including CFOS , which protect against unauthorized or fraudulent access to, or use of, a system, or which protect against unauthorized, fraudulent or unaccounted-for access to, or use of, long distance lines. However, no system is entirely invulnerable or immune from unauthorized or fraudulent access or use, or unaccounted-for access or use, and therefore Comdial disclaims any and all liability, and makes no warranty, express or implied, relating to unauthorized or fraudulent access or use, or unaccounted-for access or use.

LCD Speakerphone Reference Manual 7 – 27

Using The Other Telephone Features GCA70–250

7.24 Mark Problem Line

Your programmer can arrange the system so that you can mark a line that is not functioning properly. You do this by pressing a pre-programmed MARK button or by dialing a feature code of your choice. After you have marked a particular line a programmed number of times, the system takes the line out of service (unless programmed to prevent this from happening). When the system takes the line out of service, it logs the condition and triggers an alarm. The printed error log will then show which line is out of service and so will the displayed error log. An out of service line is only out of service for line group use; it is available for direct selection or prime line access. Further, an out of service line is available for all inbound calls unless it is a DID line. You can not mark a line during a conference call or if you are calling in as a DISA caller.

The system manager can use the line disable feature at the programmer’s station to restore service on the out of service line.

• To mark a line,

1. Press the MARK button on your telephone, —OR—

press INTERCOM and dial a code of your choice. (The system will not accept your choice if it conflicts with an

existing feature code or intercom number.)

NOTE: When you mark a line during an active call, the system records

the mark for the active line. If you take marking action during an idle condition, the system records the mark for the last active line (this includes lines that are presently on hold).

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GCA70–250 Using The Other Telephone Features

7.25 Automatic Set Relocation

If your installer has equipped your system with automatic set relocation, when you move your telephone to a new location, the system will give you a choice (through a display prompt) as to whether you want to keep your previous programming or use the programming in the new location.

• To maintain the extension number and programming features

from the old location,

1. Connect the telephone line cord to the new jack.

2. Note the flashing HOLD light and press the HOLD button while the light is still flashing (your telephone immediately assumed the features from the previous location),

—OR— do nothing until the HOLD light stops flashing (your telephone

automatically assumes the features from the previous location).

• To assume the extension number and programming features

from the new location,

1. Connect the telephone line cord to the new jack.

2. Note the flashing HOLD light and press the # button while the light is still flashing (your telephone immediately assumes the features from the new location).

LCD Speakerphone Reference Manual 7 – 29

Using The Other Telephone Features GCA70–250

7.26 Using The IMIST Module

Impact SCS 8324F-**, 8324S-**, and 8312S-** speakerphones equipped with the optional IMIST module can support an IST device (modem, FAX machine, industry-standard telephone, etc.) in addition to the LCD speakerphone. Depending on system programming, the IST device may be used to make outgoing calls and receive incoming calls.

The functionality of the IMIST module depends on the type of system you are using.

The IMIST module will function on a DXP system with the

•

appropriate digital station board, but the IMIST module will not have its own extension number and will not function simultaneously with the speakerphone.

On a DXP Plus system, the IMIST module will function

•

simultaneously with the speakerphone and have its own extension number if your system has the appropriate digital station board and memory board. If your system does not have the optional enhanced memory board, the IMIST module will function like the one on the DXP system described above.

On an FX Series system, the speakerphone and IMIST module can

•

function simultaneously and the IMIST module has its own extension number.

NOTE: The IMIST module does not provide voltage to light a message

waiting light. Message waiting lights on devices plugged into the IMIST module will not function.

If you have any other questions about IST devices, refer to GCA70–237, Industry-Standard Telephone Station User’s Guide.

NOTE: The IMIST module has a separate power supply. The wall

transformer is a UL and CSA approved Class 2 device operating from 120 Vac, 60 Hz, 16 watts and provides an output of 24 Vac at 450 mA. Forreplacement, order Comdial P/N DIU-PTR.

Power

scs04

IMIST Module

7 – 30 LCD Speakerphone Reference Manual

IST Devic

GCA70–250 Using The Other Telephone Features

7.27 Using The Caller ID Feature

The Caller ID feature allows you to view incoming call numbers before you answer them. Incoming call numbers flash in the lower half of the LCD. If you answer the call, the number appears in the upper half of the LCD.

The system also stores numbers that ring on your line but receive no answer. The system indicates that it has stored ring-no answer numbers by causing the CID light on your telephone to flash. Pressing the CID button allows you to view the stored numbers one at time. Pressing the SAVED NUMBER REDIAL button causes the system to dial the displayed number. If the call has been returned by someone else, pressing the ✳ key reveals who returned the call. Everyone sharing your line can scroll through the stored numbers and choose which calls to return.

NOTE: If your system installer has not programmed a SAVED

NUMBER REDIAL button, refer to section 9.4, Using The Feature Buttons, for instructions on programming this button.

• To scroll through ring-no answer numbers stored on your system,

1. If your CID light is flashing, the system has unreturned ring-no answer numbers stored in memory.

2. To view the list of unreturned ring-no answer number, press the preprogrammed CID button on your telephone. Your LCD will display the calling number, date, and time the call came in. The most recent call appears first in the list.

3. Press the CID button each time you wish to display the next most recent ring-no answer call to your line.

4. To dial one of the numbers in the redial queue, press the SAVED NUMBER REDIAL button. The system will automatically dial the number.

Depending on your system programming, when a call is returned it might remain in the ring-no answer queue or the system might delete it from the ring-no answer queue. Your system installer can tell you how the feature is programmed. If the system is programmed to leave a returned number in the redial queue, the display will show a ✳ next to numbers that have been returned.

• To determine who viewed the number and returned the call,

1. Press ✳.

LCD Speakerphone Reference Manual 7 – 31

This page remains blank intentionally.

GCA70–250 Sending And Receiving Non-Verbal Messages

8.1 Message Waiting Light and Messaging

If the system installer designates your LCD speakerphone as a central message desk or programs it to have message-wait originate ability, you

can turn on the message-waiting light of any other telephone. This light lets that telephone user know that you have a message for him or her. In addition to the message waiting light, leaving a message indication at a station that is a prime intercom, also causes the dial tone at that station to sound in a broken manner when the station user takes his or telephone off-hook.

If a telephone that receives a message has a DSS button that is programmed to call the station that left the message, the light next to that DSS button on the message-receiving station will flash.

• To turn on the message-waiting light (and a broken dial tone) at

another station that is idle or busy,

1. Press INTERCOM.

2. Dial ✳ 3.

Non-Verbal Messages

Sending And Receiving

3. Dial extension number of station to be alerted. The message-waiting light of called station will flash.

• You can also turn on the message-waiting light and broken dial

tone at another station when that station is busy,

1. Hear the busy tone and remain on the line.

2. Press MSG.

3. Hang up.

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Sending And Receiving Non-Verbal Messages GCA70–250

• To turn off the message waiting light at a busy or idle station,

1. Press INTERCOM.

Dial

# 3.

3. Dial extension number of station that was alerted. The message-waiting light of called station will turn off.

• To turn off the message-waiting light during message-delivering

conversation,

1. Press INTERCOM once if off-hook, twice if on-hook.

NOTE: Only the person who sent the message and the person

receiving the message can turn the indicator off.

• To receive a message at an alerted station,

1. Observe flashing message waiting light and the LCD message indicating who called for you.

2. Press CALL to dial the messaging station automatically, —OR—

press CLEAR to clear the message from your station.

8 – 2 LCD Speakerphone Reference Guide

GCA70–250 Sending And Receiving Non-Verbal Messages

8.2 Sending LCD Messages

You can set system-supplied messages at your station to be received and displayed by a calling LCD speakerphone. These messages give the caller information on your telephone status. Get a list of the available messages from the attendant and write them on the blank chart on the next page.

• To turn on a m essage from your telephone,

1. Press INTERCOM,thendial✳ 02.

2. Dial the desired code number from your message list (01–30) on the next page. Alternately you can use the HOLD button to scroll through the available messages and dial # when you scroll to the message you want to use. If you use the default messages Back at and Call, add to them as follows:

For Back at message, dial the code for time numbers and colon from dialing codes table (for example, dial #0001290405for the time 01:45).

For Call message, dial code for telephone number of where you’ll be (for example, dial #0907081502020000for the number 978–2200.

3. Press #, then press SPEAKER to end message.

4. Intercom light flashes.

• To turn off the message and your intercom light,

Press INTERCOM,thendial

# 02.

Dialing Code Table

Character Dialing Code Character Dialing Code

101808 202909 303000 4 04 space 12 505–15 606: 29 707

LCD Speakerphone Reference Guide 8 – 3

Sending And Receiving Non-Verbal Messages GCA70–250

LCD MESSAGE LIST

(Write the attendant supplied messages here.)

Dial Code Message

01 Back at (default message 1) 02 Call (default message 2) 03 Ask them to hold (default message 3) 04 Take a message (default message 4) 05 I will call back (default message 5) 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

8 – 4 LCD Speakerphone Reference Guide

GCA70–250 Sending And Receiving Non-Verbal Messages

8.3 Sending Response Messages

By programming one or more RESPONSE MESSAGE buttons on your LCD speakerphone, you can respond with a variety of messages to many calling situations. For example, if you call another station and receive a busy signal or no answer, you can send one of 30 system-supplied messages, or you can send the same message each time the situation arises. Further, you may at times receive intercom or SOHVA calls that you decide not to answer, and you can send a message to the display of the calling LCD speakerphone for the caller to read.

If you program a scrolling RESPONSE MESSAGE button at your telephone, you may use it to scroll through and select any of the system’s messages to send, allowing you to send a different message every time. If you program a fixed RESPONSE MESSAGE button, you can send the same message every time in response to a situation, which saves you the trouble of scrolling to the message you want to send.

This section tells you how to use the RESPONSE MESSAGE button(s) to send messages to other LCD speakerphones. Refer to section 10.1 for instructions on programming the RESPONSE MESSAGE button(s).

• To send an LCD message when you call and receive busy signal

or no answer,

1. While still on the call, press the appropriate fixed RESPONSE MESSAGE button to send a preselected message (Call [your

name], for example) to the other telephone, —OR—

while still on the call, press the scrolling RESPONSE MESSAGE button to scroll through the system-supplied messages.

2. Press # when your display shows the message you wish to send (the message will then be displayed at the called telephone).

NOTE: For the example in step 1, you would use default message 2.

Your name would then be added from the station name programming done by the installer.

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Sending And Receiving Non-Verbal Messages GCA70–250

• To send an LCD message to a caller who has initiated a SOHVA

or intercom call from another LCD telephone,

1. Hear the SOHVA tone or voice announcement in your handset or headset.

2. Press the appropriate fixed RESPONSE MESSAGE button to send a preselected message (I Will Call Back, for example) to the calling telephone,

—OR— while still on the call, press the scrolling RESPONSE MESSAGE

button to scroll through the system-supplied messages.

3. Press # when your display shows the message you wish to send (the message will then be displayed at the calling telephone and the SOHVA call will be terminated).

8 – 6 LCD Speakerphone Reference Guide

GCA70–250 Programming Your Telephone

Programming

9.1 Programming For Speed Dialing

Speed dialing is a feature that lets you:

store and dial lengthy numbers using one or two buttons,

•

store and dial intercom numbers of frequently called telephones,

•

store frequently used feature codes.

•

You can store numbers for speed dialing at the following locations:

at any programmable button that is not now assigned as a line button

•

or other feature by the system administrator or installer, at the keypad numbers 0–9 (primary level only),

•

on a secondary level at any of the programmable button locations.

•

YourTelephone

Before you begin programming, write down the intercom or outside line you will use and the number digits that you are storing. Then, as you program the speed dial numbers, write the first and second level numbers on your telephone’s ID strips. You can also fill out the charts on the next page, if you wish, for a personal record of your stored numbers.

NOTE: The Federal Communications Commission (FCC) requires

that when programming emergency numbers and(or) making test calls to emergency numbers:

1. Remain on the line and briefly explain to the dispatcher the reason for the call;

2. Perform such activities in the off-peak hours, such as early morning or late evening.

LCD Speakerphone Reference Manual 9 – 1

Programming Your Telephone GCA70–250

Speed Dial Numbers

(Programmable Buttons)

113

214

315

416

517

618

719

820

921

10 22

11 23

12 24

Personal Speed Dial Numbers

(Keypad Buttons)

510

9 – 2 LCD Speakerphone Reference Manual

GCA70–250 Programming Your Telephone

9.2 Storing Speed Dial Numbers

• To store an outside number as a speed dial number, follow the

display prompts and proceed as follows:

NOTE: Programming overwrites existing speed dial numbers at button

locations.

1. Press OPTIONS.

2. Press NEXT until SDIAL option appears.

3. Press SDIAL to choose speed dial programming.

4. Press programmable button or dial pad button (0–9) to choose

storage location (remember, to access second level storage at a programmable button, press SHIFT first).

5. Make your speed dial route selection choice from the following

list:

press line button to select outside line,

•

dial 00 to select prime line or last line used,

•

dial 01–16 to select line group,

•

press INTERCOM button or dial 8 to select intercom.

•

6. Dial number (up to 16 digits long—include ✳ and # if needed).

NOTE: You may need a pause between numbers to compensate for

differences in response time between your system and the host system (ask your attendant about this). To store a pause, press HOLD, then continue dialing. If your system is behind a host system that needs a hookflash to access a feature, press TAP to store a hookflash, then continue dialing. If you need to erase the typed digits appearing in your display to correct them, press BKSP once for each digit to be removed.

7. Press SAVE to store the number.

8. Press next location button and store next number, repeat previous

steps until all numbers are stored, —OR—

press EXIT.

10. Press SPEAKER to end.

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Programming Your Telephone GCA70–250

9.3 Storing DSS Numbers

To store an intercom number as a DSS number,

•

NOTE: Storing DSS numbers at button locations will overwrite any

previously stored numbers.

1. Press OPTIONS.

2. Press NEXT until the DSS option appears.

3. Press DSS.

4. Press programmable button to choose DSS location.

5. Dial extension number.

6. Press next location button and store next DSS number.

7. Repeat the previous step until all DSS numbers are stored,

—OR— press EXIT.

8. Press SPEAKER to end.

Write Your DSS Numbers On This Chart

9 – 4 LCD Speakerphone Reference Manual

GCA70–250 Programming Your Telephone

9.4 Using The Feature Buttons

You can create feature access buttons to make operation easier. To do this, use the interactive buttons to select the feature you want to store, and then store it on a programmable button (see the instructions on the next page).

Account Code Button (ACCT)—allows you to enter an account code for call record purposes.

Auxiliary Pager (APAGE)—selects external pager operation through the auxiliary jack.

Auxiliary Recorder (ARECD)—selects tape recorder operation through the auxiliary jack.

AuxiliaryRinger (ARING)—selects auxiliary ringer operation through the auxiliary jack.

Call Forward Button (CFWD)—allows you to forward all of your calls to another telephone.

Camp-On With AutomaticCallBack (CAMP)—allows you to camp on to a station. The system calls you back as soon as the called station becomes idle or occupied.

Camp-On (Call Waiting) (CAMP)—when calling a busy station, this feature allows you to send a call waiting tone to the station and to wait on-line for a reply.

Clear Features (CLEAR)—clears a currently active or engaged feature. Do Not Disturb Button (DND)—prevents other telephones from ringing

your telephone. Group Listen Button (GPLSN)—allows others to hear a conversation

over the telephone speaker while you use the handset or headset; the distant party can hear only the conversation transmitted through the the handset or headset microphone.

Headset (HDSET)—enables headset operation through the auxiliary jack.

Music Button (MUSIC)—allows you to enable or disable background music; also allows you to choose from two pre-programmed music sources.

Page Button (PAGE)—provides one-button access to paging. Park Button (PARK)—parks calls in preselected park orbit. Pick-Up Button (PCKUP)—allows you to pick up a call ringing

elsewhere in your system.

Privacy Release Button (PRIV)—releases privacy for current call. Saved Number Redial Button (SAVE)—redials the last number saved

at this button location (good for short-term storage). Voice-Announce Block Button (VAB)—blocks voice announcements.

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Programming Your Telephone GCA70–250

• To create a feature access button,

1. Press OPTIONS.

2. Press NEXT until the FEAT option appears.

3. Press FEAT.

4. Press NEXT repeatedly until desired feature choice is displayed.

5. Press one of the buttons below the current display to choose

desired selection.

6. Respond to any menu prompts associated with feature (such as

all-call or zone1to9for PAGE).

7. Press programmable button for storage location.

8. Press FEAT again to program the next feature.

9. Repeat last two steps until all features are programmed,

—OR— press EXIT to end programming.

• To clear a feature button assignment,

1. Repeat the above procedure, but press CLEAR before pressing

storage location button.

9 – 6 LCD Speakerphone Reference Manual

Vertical Communications 8312S, 8324S, 8324F User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual