Vertical Communications 8012S User Manual
iPrimo Speakerphone
Station User’s Guide
iPrimo Speakerphone Station User’s Guide
This User’s Guide is for the following proprietary
common equipment:
FX Digital Communication Systems
This user’s guide applies to the following telephone model:
• 8900-IP-** Rev. A and later.
Contact your Comdial dealer for updates of this as well as
other Comdial publications.
NOTE: This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to Part 15
of the FCC Rules. These limits are designed to provide rea
sonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate
radio frequency energy and, if not installed in accordance with
the instructions, may cause harmful interference to radio com
munications.
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However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause inter
ference to radio or television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of
the following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and
receiver
• Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician
for help.
October, 02 Comdial i
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ABOUT THIS BOOK
This user’s guide serves as both an introduction for new IP speakerphone users and a reference for experienced users.
Introduction
The first chapter of the manual describes the initial setup and adjustments necessary to begin using your speakerphone.
1 Getting Started
The following chapters describe the basic and advanced features
available to you from this speakerphone:
2 Answering Calls
3 Making Calls
4 Advanced Call Handling
5 Non-Verbal Messaging
6 Programming
7 Other Advanced Features
Following the advanced feature descriptions are two reference tables,
a glossary that defines many general phrases and abbreviations which
may not be familiar to users, tips on speakerphone use for the new
users, and system feature sets available for various system configura
tions.
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iPrimo Speakerphone Station User’s Guide
Appendix A Quick Reference guide
Appendix B Display Abbreviations
Appendix C Glossary
Appendix D Speakerphone Characteristics
Appendix E Feature Networking Support
Finally, at the end of the publication, an index provides a detailed reference to the feature locations.
Index
Note: Throughout this book, al references to fixed buttons (keypad, DSS/
BLF, SPEAKER, HOLD, etc....) are printed in upper case, italic type; for
example, PRESS INTERCOM.”
Al references to interactive buttons (which are used to make selections on the
speakerphone display) are printed in upper case, bold italic type; for example
“SELECT OPTIONS.”
Also, to eliminate confusion, the text of this guide instructs users to
“PRESS” fixed buttons of the telephone and “SELECT” interactive buttons
as in the examples above. Instructions to “DIAL” refer to numbers or sym
bols on the keypad.
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System to System Network
The system that your IP speakerphone works into can be either a local
stand-alone system or part of a system-to-system network. Systemto-system networking connects several systems together in an
arrangement that allows unified communications throughout the
network. Depending upon the networked system to which your IP
speakerphone contacts (either the host system or one of the node
systems) feature set capability differs. For a complete list of features
and their properties see Appendix E, Feature Networking Support.
Contact your installer to determine whether your system connection
is to a hub or a node system.
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iPrimo Speakerphone Station User’s Guide
TABLE OF CONTENTS
1. GETTING STARTED.........................................................1
1.1 Setting Up Your Speakerphone...........................................2
1.2 Positioning Your Speakerphone..........................................2
1.3 Using Your Speakerphone ..................................................4
1.4 Setting Display Contrast .....................................................4
1.5 Setting a Personal Ringing Tone.........................................5
1.6 Setting Volume Levels........................................................6
1.7 Answering and Making Calls .............................................7
1.8 Understanding the Basic Functions ....................................8
1.9 Your Speakerphone’s Buttons.............................................9
1.10 Your Speakerphone’s Display Lights...............................12
1.11 Understanding The Large Screen Display .......................14
2. ANSWERING CALLS ......................................................15
2.1 Answering Outside Calls ..................................................15
2.1.1 Using Call Handling Buttons....................................16
2.2 Answering Intercom Calls ................................................17
2.3 Answering Night-Transferred Calls..................................18
2.4 Holding Calls ....................................................................18
2.4.1 Handling Hold Recalls..............................................20
2.4.2 Using Directed Call Hold .........................................21
2.4.3 Specific Held Calls ..................................................22
2.5 Call Pickup........................................................................23
2.5.1 Group Call Pickup ....................................................23
Jun ‘02 Comdial v
Contents
2.5.2 Directed Call Pickup.................................................23
2.5.3 Pickup For Monitored Stations .................................24
2.5.4 Servicing a Monitored Station ..................................25
2.6 Receiving SOHVA Announcements.................................26
2.6.1 Handling an Incoming SOHVA ................................26
2.6.2 Voice Announce Blocking ........................................28
2.7 Caller ID (Automatic Number Identification) ..................29
3. MAKING CALLS..............................................................31
3.1 Making Outside Calls .......................................................31
3.2 Making Intercom Calls .....................................................33
3.3 Automatic Dialing ............................................................34
3.4 Redialing...........................................................................35
3.4.1 Redial - Last-Dialed Number....................................35
3.4.2 Redial Programming (Storing Numbers)..................36
3.5 Camping On - Busy Station, Automatic Callback............37
3.6 Advanced Camping On Options .......................................39
3.6.1 Idle Station, Automatic Callback..............................39
3.6.2 Busy Station, Wait For An Answer (Call Waiting)..40
3.7 Sending Subdued Off-Hook Voice Announcements ........42
4. ADVANCED CALL HANDLING ...................................43
4.1 Waiting for a Line (Queuing)............................................43
4.2 Conferencing.....................................................................44
4.3 Call Forwarding ................................................................46
4.3.1 Forwarding a Call .....................................................46
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iPrimo Speakerphone Station User’s Guide
4.3.2 Diverting All Calls to Another Station .....................48
4.3.3 Call Forward Outside System (CFOS) .....................49
4.4 Call Parking ......................................................................53
4.4.1 Parking a Call............................................................53
4.4.2 Handling Park Recalls ..............................................53
4.5 Call Transferring...............................................................54
4.5.1 Screened Call Transfers ............................................54
4.5.2 Unscreened Call Transfers........................................56
4.6 Other Call Transferring Options .......................................58
4.6.1 Hot Transfer..............................................................58
4.6.2 Quick Transfer ..........................................................58
5. NONVERBAL MESSAGING ..........................................59
5.1 LCD Message Delivery ....................................................59
5.2 Message Waiting Light and Messaging............................63
5.3 Response Message Delivery.............................................65
6. PROGRAMMING .............................................................67
6.1 DSS Numbers ...................................................................67
6.2 Speed Dial Numbers .........................................................69
6.3 Feature Access Codes .......................................................73
6.4 LCD Feature Buttons ........................................................76
6.4.1 Programming Feature Access Buttons......................79
6.5 Reminder Alert .................................................................80
6.6 Response Message Button ................................................83
7. OTHER ADVANCED FEATURES.................................85
Jun ‘02 Comdial vii
Contents
7.1 Background Music............................................................85
7.2 Line Groups ......................................................................86
7.3 Do Not Disturb Condition ................................................87
7.4 Automatic Redial..............................................................89
7.5 Wireless Paging System....................................................91
7.6 Headset Jack .....................................................................94
7.7 Account Codes.................................................................96
7.8 Dial By Name ...................................................................97
7.9 Volume Control.................................................................99
7.9.1 Setting Current Volume Level ..................................99
7.9.2 Muting Your Speakerphone ....................................101
7.10 Programmed Button Display .........................................102
7.10.1Button Functions Display (Button Query) ..............102
7.10.2Busy DSS/BLF Button Inquiry ...............................102
7.11 Paging.............................................................................103
7.12 Viewing The Call Log....................................................105
Appendix A - Feature Access Codes ................................107
Appendix B - Display Abbreviations................................ 111
Appendix C - Glossary ...................................................... 119
Appendix D - Speakerphone Characteristics .................. 131
Appendix E - Feature Networking Support ................... 135
viii Comdial Jun ‘02
iPrimo Speakerphone Station User’s Guide
1. GETTING STARTED
Welcome
Congratulations and thank you for using a Comdial telephone! Your
Internet Protocol (IP) large screen display speakerphone is supported
by a communication system with hundreds of built-in, standard fea
tures. This manual serves as a helpful guide for using these various
functions.
The sections in this introductory chapter help you initially set up your
speakerphone and become familiar with the controls and indicators.
The remaining sections are titled as follows:
• Setting Up Your Speakerphone
• Understanding the Basic Functions
• Your Speakerphone’s Buttons
• Your Speakerphone’s Display Lights
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October, 02 Comdial 1
Getting Started
1.1 Setting Up Your Speakerphone
When your new speakerphone arrives, you or the system installer
must unpack it and make the necessary connections. Comdial publi
cation IMI81-082, Installing the IP Speakerphone, discusses the technical installation requirements
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PC Throughput Jack
(MDX Connection)
Connect to PC’s
network jack.
IPConnect.cdr
System Connection Jack
(MDI Connection)
Connect to IP network.
Power Connection Jack
Connect wall
transformer here.
Figure 1-1 IP Speakerphone Pedestal
The following paragraphs in this chapter of the user guide describe a
few initial adjustments that, once the station is properly installed, you
can make to allow you to quickly begin making and answering calls
with some of the more basic features.
1.2 Positioning Your Speakerphone
You should adjust the position of the speakerphone on your desk or
table to suit your individual needs and maximize the performance of
the sound activated features. When using your speakerphone, the
microphone and loudspeaker are farther from you than when you use
a handset. Some positioning tips to consider include:
For the microphone to best detect your voice, speak within three feet
of it and face the speakerphone.
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iPrimo Speakerphone Station User’s Guide
Background noise may prevent the sound-activated switches from
operating properly. Avoid placing the speakerphone where it will
detect sounds from typewriters, keyboards, printers, paging systems,
or other equipment.
Place the telephone on a hard surface and away from table edges. Do
not place the telephone in corners or enclosures. Do not let obstruc
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tions come between you and the microphone.
Your telephone’s pedestal is adjustable in height to allow you to select
the most comfortable viewing angle. When you receive the telephone,
the pedestal is in its lowest position—flush against the pedestal.
• To Adjust the Pedestal,
1. Grasp the rear of the pedestal base firmly with one hand and
lift the rear portion of the telephone upward with your other
hand.
Telephone
First Notch
Second Notch
Supporting Arm
Third Notch
(For Highest Position)
PED01
Pedestal Base
Figure 1-2 Adjusting the Pedestal
2. Lift the telephone upward with one hand and raise the telephone supporting arms upward with your other hand.
(Notice there are three sets of notches under the telephone
corresponding to the three positions available.)
3. When the telephone is at the desired height, select the closest
pair of notches and insert the supporting arms in the notches.
Press down slightly on the telephone until you feel the sup
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porting arms snap into place.
October, 02 Comdial 3
Getting Started
Also remember, as with any piece of electronic equipment, your telephone may be damaged by contact with liquids. Please try to place
the telephone in an area that is free from the danger of spills.
1.3 Using Your Speakerphone
• To manually place a call using your speakerphone,
1. Press Intercom or Line button.
2. Dial the number.
3. When party answers, speak toward the telephone.
• To automatically dial a number using your speakerphone,
—Press the pre programmed speed dial or DSS/BLF button and
speak toward the telephone when your party answers.
• To answer a call with your speakerphone,
1. Press the Intercom or line button with flashing red or orange
light.
2. Speak toward the telephone to answer the call.
3. Press the Speaker button to end.
NOTE: For more tips and information on speakerphone operation including the use of a Full-Duplex Speakerphone, see
Appendix D, Speakerphone Characteristic on page.131
1.4 Setting Display Contrast
You can darken or lighten the contrast of the display for best
viewing.
• To adjust the display contrast,
1. Select Options.
2. Select Programming.
3. Select Contrast Level.
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iPrimo Speakerphone Station User’s Guide
4. Select the Contrast Level interactive button (to the right of
the LCD, on the same row as the words “Contrast Level”)
once for each change of darkness you desire. Each press of
the button makes the display darker until you go past level
eight and return to level one.
5. Select EXIT to end.
1.5 Setting a Personal Ringing Tone
You can choose one of eight different ring tones for your telephone. Often, when several telephones are located close together,
each user chooses a different personal ring tone.
• To Select One Of The Ring Tones, Proceed As Follows:
1. Select OPTIONS.
2. Select Programming.
3. Select NEXT.
4. Select the Ring Tone interactive button (to the right of the
LCD) to scroll through the eight ring tones.
5. Select EXIT to end.
The next time your telephone rings, you will hear the new ring
tone.
October, 02 Comdial 5
Getting Started
1.6 Setting Volume Levels
The volume control on your telephone is a multipurpose control
you can use to set the volume (loudness) of the ringer, the
speaker, and the handset. There are four ringer loudness levels
(plus an off position).
• To Set The Ringer Loudness Level,
1. While your telephone is on-hook and idle, press the VOLUME UP or VOLUME DOWN button once for each change
in loudness you desire. The ringer sounds once for each
change as an example of the current setting.
2. SELECT SAVE to end.
NOTE: If you set the ringer to the OFF position, your telephone sounds a short ring burst once for each call you receive
at your station.
• To Set The Speaker And Handset Loudness Levels,
1. Press the INTERCOM button.
2. Press the VOLUME UP or VOLUME DOWN button once for
each change in speaker volume that you desire.
3. Select SAVE.
4. Lift the handset.
5. Press the VOLUME UP or VOLUME DOWN button once for
each change in handset volume that you desire.
6. Select SAVE.
NOTE: When a call ends, the system resets the speaker and
handset volume of all future calls to the programmed setting.
For instructions in setting your speakerphone’s default volume,
see Volume Control section in the system specific Other
Advanced Features chapter on page.99
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iPrimo Speakerphone Station User’s Guide
1.7 Answering and Making Calls
Your speakerphone is now properly configured to answer and
make calls to both stations within your system (intercom calls)
and outside lines. Remember that when dialing an outside num
ber, you must first select a line to connect your system to the local
exchange.
• When You Hear Outside Ringing (Long Bursts),
1. Press the flashing line button.
2. Speak toward the telephone or lift the handset if privacy is
desired.
• When You Hear Intercom Ringing (Two Short Bursts),
1. Press INTERCOM.
2. Speak toward the telephone or lift the handset if privacy is
desired.
• To Dial An Outside Number Manually,
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1. Press INTERCOM.
2. DIAL 9 or press a line button to select a specific line (See
Line Groups in the system specific Features chapters for more
information on selecting an outside line).
3. Listen for dial tone.
4. Dial the number.
5. Lift the handset if privacy is desired.
• To Dial An Intercom Number Manually,
1. Press INTERCOM.
2. Dial the extension number (called telephone will ring or tone
will be heard).
3. Speak toward telephone or lift the handset if privacy is desired.
October, 02 Comdial 7
Getting Started
1.8 Understanding the Basic Functions
Your speakerphone provides many versatile features for your use.
These features are explained in terms of what they allow you to
do.
Alphanumeric Display (Liquid Crystal Display—LCD)
• Displays time, day, date, and active call information.
• Keeps you apprized of the status of your telephone.
• Provides programming prompts.
Headset Jack
—Your iPrimo LCD speakerphone is equipped with a headset
jack that provides an interface for a headset.
Message-Waiting Light
—Indicates that a message awaits pick up.
Microphone Opening
—Allows hands-free operation of speakerphone (speak clearly
toward microphone opening).
Speaker
• Sounds distant party’s voice.
• Sounds ringing and call-in-progress tones.
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iPrimo Speakerphone Station User’s Guide
1.9 Your Speakerphone’s Buttons
Hold Button (HOLD)
• Places a line or intercom call on hold.
• Stores pauses in number sequences during programming.
• If available, scrolls through LCD response messages.
• If multiple held calls feature is available, scans or scrolls
through calls placed on hold (when hold light is flashing).
Interactive Buttons (located below alphanumeric display)
• Provide quick and easy access to system features.
• Provide straightforward button programming without dialing
codes (the interactive buttons themselves, however, are not
programmable).
Intercom Button (INTERCOM)
• Selects an intercom line.
• Allows you to initiate many of the telephone’s features.
Mute Button (MUTE)
• Keeps the person on the line from hearing your conversation.
• Allows reply to a Subdued Off-Hook Voice Announcement
(SOHVA).
Direct Station Select/Busy Lamp Field (DSS/BLF)
Programmable Buttons
• Allow you to store numbers for automatic dialing functions.
• Allow you to store telephone extension numbers for Direct
Station Selection (DSS).
• May be programmed as a feature button.
• May be designated a line button by your system installer.
October, 02 Comdial 9
Getting Started
Shift Button (SHIFT)
—Allows you to enter a second tier for storing and/or
automatically dialing speed dial numbers. (That is, you can
store two speed dial numbers at every programmable button
location—one in the regular tier and one in the second tier).
You activate the shift function by pressing this button and
turning the shift light on before storing or automatically
dialing a speed dial number from the second tier.
Speaker Button (SPEAKER)
• Turns your speaker on or off.
• Disconnects a call when you are on a hands free call.
• Ends or cancels programming.
Tap Button (TAP)
• Recalls dial tone or generates a hookflash.
• Retrieves held calls or last call placed on hold.
• Places flash while programming speed dial number.
Transfer/Conference Button (TRNS/CONF)
• Transfers calls.
• Sets up conference calls.
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iPrimo Speakerphone Station User’s Guide
Volume Control (VOLUME UP or VOLUME DOWN)
—Regulates the volume of the ringer, speaker, handset, headset,
background music, and group listening mode.
LCD Graphic
Display
Interactive Buttons 1-5
Handset
Telephone Speaker
Dialpad
Vol ume Up
Volume Down
Microphone Opening
Figure 1-3 8900-IP Large Screen Display Speakerphone
Interactive Buttons 6-10
Interactive Buttons 11-13
Intercom Button*
Message Waiting Light*
Shift Button*
TAP Button*
Transfer/Conference
Button*
Speaker Button*
Mute Button*
Hold Button*
* NOTE: These are default button locat ions.
Your system installer may have reprogrammed
these buttons to better suit your application.
October, 02 Comdial 11
Getting Started
1.10 Your Speakerphone’s Display Lights
The lights (LEDs) on your LCD speakerphone indicate the status
of lines, features, and intercoms.
Busy Lamp Field (BLF) lights (next to a Direct Station Select/
Busy Lamp Field or DSS/BLF programmable button):
• Steady red = station is in use.
• Flashing red = station is receiving a call.
• Winking/Fluttering red = message-waiting light set for you
by station associated with that DSS/BLF button.
Next to a line button:
• Steady green = this is your line, either on-hook (in a hands
free mode) or off-hook, when the line is active.
• Steady red = another station is using this line.
• Flashing red = a call is coming in on this line.
• Flashing orange = this line will be answered when you lift the
handset.
• Winking green = your line is on hold.
• Winking red = the call has been placed on hold by another
station.
• Fluttering orange or green = your line has recalled from hold.
• Fluttering red = the line put on hold by another station has
recalled.
Note: You can find the programmable buttons that the installer
designates line buttons in the same location as the DSS/BLF
buttons. Ensure that these buttons are labeled correctly to
indicate their unique features.
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iPrimo Speakerphone Station User’s Guide
Next to a fixed feature or programmable feature button:
• Steady red = the feature is on.
• Steady off = the feature is off.
Note: You can find the programmable buttons that the installer
designates feature buttons through user programming in the
same location as the DSS/BLF programmable buttons. Ensure
that these buttons are labeled correctly to indicate their unique
features.
The MUTE Button:
—On steady = called party cannot hear your conversation.
The INTERCOM Button:
• Steady green or red = you are using your intercom.
• Fluttering red = an LCD message is set on your telephone for
others to receive when calling.
• Flashing orange = someone is calling your extension or a call
is being transferred to you.
The HOLD Button:
—Winking green = a line is on hold at your station.
The MESSAGE-WAITING Button:
—Winking red = message awaits pick up.
The SPEAKER Button:
• On steady (with the telephone on hook and busy) =
speakerphone mode
• On steady (with telephone on hook and idle) = background
music is turned on.
October, 02 Comdial 13
Getting Started
1.11 Understanding The Large Screen Display
Your speakerphone has a large screen display consisting of six lines
of 24 possible character positions per line. This provides you with
much more system information than can be presented on two-line dis
plays. This large display allows you many programming options as
well as quick and easy selection of the many features available on
your speakerphone. Your speakerphone has 13 interactive buttons for
selecting or programming features.
When your speakerphone is idle, the first line in your display shows
the day, date and time while the sixth line displays the word
OPTIONS. If your system is using the voice mail option, this is also
indicated in the sixth line by the word VMAIL. If your voice mail has
four messages for you, for example, the VMAIL display is replaced
by 4MSG.
Wednesday 19 11:36am
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VMAIL OPTIONS
Figure 1-4 Idle Display
Lines two through four are used on the idle display to indicate features that may be active (flashing), enabled or set.
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iPrimo Speakerphone Station User’s Guide
2. ANSWERING CALLS
2.1 Answering Outside Calls
When an outside call rings at your station, the LCD screen displays
the system line number of the incoming call (e.g., L123) and any
caller ID information that your ringing line is programmed to receive.
In addition to simply lifting the handset, your other options for
answering the call are displayed above the interactive buttons.
• When you hear outside ringing (two long bursts) and
observe an orange flashing light,
1. For speakerphone, press the flashing line button or select
Answer and speak toward the telephone.
2. For privacy, lift the handset.
3. Select Do Not Disturb if you do not wish to answer the call
at this time. (Selecting Do Not Disturb stops your telephone
from ringing but continues to send a ringing tone to the
caller.) The associated BLF will continue to flash until the
caller disconnects.
Figure 2-1 Answering an Outside Call
October, 02 Comdial 15
Answering Calls
• When you hear outside ringing (two long bursts) and
observe a red flashing light,
1. Press the flashing line button or Select Answer.
2. Speak toward telephone or lift the handset if privacy is
desired.
3. Select Do Not Disturb if you do not wish to answer the call
at this time.
NOTE: For more information on setting Do Not Disturb at
your station, see section titled Do Not Disturb Condition on
page 87.
2.1.1 USING CALL HANDLING BUTTONS
• After you have answered an outside call at your station, your
LCD will display HOLD, TRANSFER, CONFERENCE,
GROUP LISTEN, and RECORD
1. Select Hold to place the call on hold at your station, or
2. Select Transfer to initiate a transfer to another station, then
dial the station number, announce the call or hang up to com
plete the transfer, or
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Figure 2-2 Selecting Hold, Transfer, or Conference
3. Select Conference to initiate a conference call.
16 Comdial October, 02
iPrimo Speakerphone Station User’s Guide
4. Select Group Listen to activate the speaker while using the
handset or headset, so a group can listen to the conversation
but not interact with the calling party.
5. Select Record to record the call (if VMAIL is installed).
2.2 Answering Intercom Calls
An intercom call is one that is made from one system telephone to
another. Your station receives intercom calls in one of two ways
depending upon system programming. In a voice-first setting, a short
tone is followed by the caller’s voice heard on the speaker. With a
tone-first setting, the telephone rings in a distinctive pattern and the
user of the receiving station must take action to answer.
As with an outside call, your screen displays the line number of the
incoming call (e.g., L123) and any caller ID information that the
ringing line is programmed to receive.
• When you hear an intercom tone followed by a caller’s voice,
—Speak toward the telephone to answer, or lift the handset if
privacy is desired.
Figure 2-3 Intercom Call from J. Doe
October, 02 Comdial 17
Answering Calls
• When you hear intercom ringing (two short bursts),
1. Press INTERCOM or select Answer.
2. Speak toward the telephone or lift the handset if privacy is
desired.
3. Select Do Not Disturb if you do not wish to answer the call
at this time.
NOTE: For more information on setting Do Not Disturb at
your station, see section titled Do Not Disturb Condition on
page 87.
2.3 Answering Night-Transferred Calls
The system attendant can transfer incoming calls to a particular
station or stations for off-hour ringing.
• If your telephone rings,
1. Press the line button with the flashing light.
2. Lift the handset to talk.
• When you hear loud ringing anywhere in the system,
1. Lift the handset.
2. Press INTERCOM.
3. Choose the ringing zone:
• Dial 65 through 68 to select ringing zone (1-4).
• Dial 69 to answer for any zone.
2.4 Holding Calls
You can place a call on hold and retrieve it later. With a regular hold,
you can pick up the held call at your telephone or another user can
pick the call up at a telephone sharing the held call line appearance.
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iPrimo Speakerphone Station User’s Guide
• To place a call on hold,
—Press HOLD (station button) or select Hold (interactive
button).
• To retrieve a held call,
1. Press the line button of the held call (with winking green
light), or INTERCOM for intercom call held or press TAP.
2. Speak toward the telephone or lift the handset if privacy is
desired.
Figure 2-4 Holding a Call
Note: Unless you use your HOLD button to scroll through the
calls on hold, TAP always retrieves the last number placed on
hold, regardless of whether you have line appearance for the
line on which the call is holding.
With an exclusive hold condition, you must pick up the held call at
your telephone; no other telephone has access to the call.
• To place a call on exclusive hold,
—Press HOLD twice.
October, 02 Comdial 19
Answering Calls
• To retrieve exclusive hold,
1. Press the line button of held call (with winking green light),
or press TAP.
2. Speak toward the telephone or lift the handset if privacy is
desired.
2.4.1 HANDLING HOLD RECALLS
After a call has been on hold for the period of time (set by the installer
of your system), the system causes four quick hold recall tone bursts
to sound at your telephone, the flash rate of the line button becomes
faster and the light becomes orange. If the call is on exclusive hold, it
will revert to manual hold after the hold recall period.
Figure 2-5 A Recalling Held Line
• If a held line is recalling, choose one of the following:
1. Select Hold to place the call on hold at your station and
restart hold timer.
2. Lift the handset, press the line button (with flashing orange
light) or select Answer to retrieve the call.
20 Comdial October, 02
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