Vertical Communications 8012S User Manual

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iPrimo Speakerphone

Station User’s Guide

iPrimo Speakerphone Station User’s Guide

This User’s Guide is for the following proprietary

common equipment:

FX Digital Communication Systems

This user’s guide applies to the following telephone model:

• 8900-IP-** Rev. A and later.

Contact your Comdial dealer for updates of this as well as other Comdial publications.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide rea sonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed in accordance with the instructions, may cause harmful interference to radio com munications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause inter ference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna

• Increase the separation between the equipment and receiver

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

October, 02 Comdial i

ABOUT THIS BOOK

This user’s guide serves as both an introduction for new IP speakerphone users and a reference for experienced users.

Introduction

The first chapter of the manual describes the initial setup and adjustments necessary to begin using your speakerphone.

1 Getting Started

The following chapters describe the basic and advanced features available to you from this speakerphone:

2 Answering Calls

3 Making Calls

4 Advanced Call Handling

5 Non-Verbal Messaging

6 Programming

7 Other Advanced Features

Following the advanced feature descriptions are two reference tables, a glossary that defines many general phrases and abbreviations which may not be familiar to users, tips on speakerphone use for the new users, and system feature sets available for various system configura tions.

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iPrimo Speakerphone Station User’s Guide

Appendix A Quick Reference guide

Appendix B Display Abbreviations

Appendix C Glossary

Appendix D Speakerphone Characteristics

Appendix E Feature Networking Support

Finally, at the end of the publication, an index provides a detailed reference to the feature locations.

Index

Note: Throughout this book, al references to fixed buttons (keypad, DSS/

BLF, SPEAKER, HOLD, etc....) are printed in upper case, italic type; for

example, PRESS INTERCOM.”

Al references to interactive buttons (which are used to make selections on the speakerphone display) are printed in upper case, bold italic type; for example “SELECT OPTIONS.”

Also, to eliminate confusion, the text of this guide instructs users to “PRESS” fixed buttons of the telephone and “SELECT” interactive buttons as in the examples above. Instructions to “DIAL” refer to numbers or sym bols on the keypad.

System to System Network

The system that your IP speakerphone works into can be either a local stand-alone system or part of a system-to-system network. Systemto-system networking connects several systems together in an arrangement that allows unified communications throughout the network. Depending upon the networked system to which your IP speakerphone contacts (either the host system or one of the node systems) feature set capability differs. For a complete list of features and their properties see Appendix E, Feature Networking Support. Contact your installer to determine whether your system connection is to a hub or a node system.

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iPrimo Speakerphone Station User’s Guide

TABLE OF CONTENTS

1. GETTING STARTED.........................................................1

1.1 Setting Up Your Speakerphone...........................................2

1.2 Positioning Your Speakerphone..........................................2

1.3 Using Your Speakerphone ..................................................4

1.4 Setting Display Contrast .....................................................4

1.5 Setting a Personal Ringing Tone.........................................5

1.6 Setting Volume Levels........................................................6

1.7 Answering and Making Calls .............................................7

1.8 Understanding the Basic Functions ....................................8

1.9 Your Speakerphone’s Buttons.............................................9

1.10 Your Speakerphone’s Display Lights...............................12

1.11 Understanding The Large Screen Display .......................14

2. ANSWERING CALLS ......................................................15

2.1 Answering Outside Calls ..................................................15

2.1.1 Using Call Handling Buttons....................................16

2.2 Answering Intercom Calls ................................................17

2.3 Answering Night-Transferred Calls..................................18

2.4 Holding Calls ....................................................................18

2.4.1 Handling Hold Recalls..............................................20

2.4.2 Using Directed Call Hold .........................................21

2.4.3 Specific Held Calls ..................................................22

2.5 Call Pickup........................................................................23

2.5.1 Group Call Pickup ....................................................23

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Contents

2.5.2 Directed Call Pickup.................................................23

2.5.3 Pickup For Monitored Stations .................................24

2.5.4 Servicing a Monitored Station ..................................25

2.6 Receiving SOHVA Announcements.................................26

2.6.1 Handling an Incoming SOHVA ................................26

2.6.2 Voice Announce Blocking ........................................28

2.7 Caller ID (Automatic Number Identification) ..................29

3. MAKING CALLS..............................................................31

3.1 Making Outside Calls .......................................................31

3.2 Making Intercom Calls .....................................................33

3.3 Automatic Dialing ............................................................34

3.4 Redialing...........................................................................35

3.4.1 Redial - Last-Dialed Number....................................35

3.4.2 Redial Programming (Storing Numbers)..................36

3.5 Camping On - Busy Station, Automatic Callback............37

3.6 Advanced Camping On Options .......................................39

3.6.1 Idle Station, Automatic Callback..............................39

3.6.2 Busy Station, Wait For An Answer (Call Waiting)..40

3.7 Sending Subdued Off-Hook Voice Announcements ........42

4. ADVANCED CALL HANDLING ...................................43

4.1 Waiting for a Line (Queuing)............................................43

4.2 Conferencing.....................................................................44

4.3 Call Forwarding ................................................................46

4.3.1 Forwarding a Call .....................................................46

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iPrimo Speakerphone Station User’s Guide

4.3.2 Diverting All Calls to Another Station .....................48

4.3.3 Call Forward Outside System (CFOS) .....................49

4.4 Call Parking ......................................................................53

4.4.1 Parking a Call............................................................53

4.4.2 Handling Park Recalls ..............................................53

4.5 Call Transferring...............................................................54

4.5.1 Screened Call Transfers ............................................54

4.5.2 Unscreened Call Transfers........................................56

4.6 Other Call Transferring Options .......................................58

4.6.1 Hot Transfer..............................................................58

4.6.2 Quick Transfer ..........................................................58

5. NONVERBAL MESSAGING ..........................................59

5.1 LCD Message Delivery ....................................................59

5.2 Message Waiting Light and Messaging............................63

5.3 Response Message Delivery.............................................65

6. PROGRAMMING .............................................................67

6.1 DSS Numbers ...................................................................67

6.2 Speed Dial Numbers .........................................................69

6.3 Feature Access Codes .......................................................73

6.4 LCD Feature Buttons ........................................................76

6.4.1 Programming Feature Access Buttons......................79

6.5 Reminder Alert .................................................................80

6.6 Response Message Button ................................................83

7. OTHER ADVANCED FEATURES.................................85

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Contents

7.1 Background Music............................................................85

7.2 Line Groups ......................................................................86

7.3 Do Not Disturb Condition ................................................87

7.4 Automatic Redial..............................................................89

7.5 Wireless Paging System....................................................91

7.6 Headset Jack .....................................................................94

7.7 Account Codes.................................................................96

7.8 Dial By Name ...................................................................97

7.9 Volume Control.................................................................99

7.9.1 Setting Current Volume Level ..................................99

7.9.2 Muting Your Speakerphone ....................................101

7.10 Programmed Button Display .........................................102

7.10.1Button Functions Display (Button Query) ..............102

7.10.2Busy DSS/BLF Button Inquiry ...............................102

7.11 Paging.............................................................................103

7.12 Viewing The Call Log....................................................105

Appendix A - Feature Access Codes ................................107

Appendix B - Display Abbreviations................................ 111

Appendix C - Glossary ...................................................... 119

Appendix D - Speakerphone Characteristics .................. 131

Appendix E - Feature Networking Support ................... 135

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iPrimo Speakerphone Station User’s Guide

1. GETTING STARTED

Welcome

Congratulations and thank you for using a Comdial telephone! Your Internet Protocol (IP) large screen display speakerphone is supported by a communication system with hundreds of built-in, standard fea tures. This manual serves as a helpful guide for using these various functions.

The sections in this introductory chapter help you initially set up your speakerphone and become familiar with the controls and indicators. The remaining sections are titled as follows:

• Setting Up Your Speakerphone

• Understanding the Basic Functions

• Your Speakerphone’s Buttons

• Your Speakerphone’s Display Lights

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Getting Started

1.1 Setting Up Your Speakerphone

When your new speakerphone arrives, you or the system installer must unpack it and make the necessary connections. Comdial publi cation IMI81-082, Installing the IP Speakerphone, discusses the technical installation requirements

PC Throughput Jack (MDX Connection) Connect to PC’s network jack.

IPConnect.cdr

System Connection Jack (MDI Connection) Connect to IP network.

Power Connection Jack Connect wall transformer here.

Figure 1-1 IP Speakerphone Pedestal

The following paragraphs in this chapter of the user guide describe a few initial adjustments that, once the station is properly installed, you can make to allow you to quickly begin making and answering calls with some of the more basic features.

1.2 Positioning Your Speakerphone

You should adjust the position of the speakerphone on your desk or table to suit your individual needs and maximize the performance of the sound activated features. When using your speakerphone, the microphone and loudspeaker are farther from you than when you use a handset. Some positioning tips to consider include:

For the microphone to best detect your voice, speak within three feet of it and face the speakerphone.

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iPrimo Speakerphone Station User’s Guide

Background noise may prevent the sound-activated switches from operating properly. Avoid placing the speakerphone where it will detect sounds from typewriters, keyboards, printers, paging systems, or other equipment.

Place the telephone on a hard surface and away from table edges. Do not place the telephone in corners or enclosures. Do not let obstruc

tions come between you and the microphone.

Your telephone’s pedestal is adjustable in height to allow you to select the most comfortable viewing angle. When you receive the telephone, the pedestal is in its lowest position—flush against the pedestal.

• To Adjust the Pedestal,

1. Grasp the rear of the pedestal base firmly with one hand and lift the rear portion of the telephone upward with your other hand.

Telephone

First Notch

Second Notch

Supporting Arm

Third Notch (For Highest Position)

PED01

Pedestal Base

Figure 1-2 Adjusting the Pedestal

2. Lift the telephone upward with one hand and raise the telephone supporting arms upward with your other hand. (Notice there are three sets of notches under the telephone corresponding to the three positions available.)

3. When the telephone is at the desired height, select the closest pair of notches and insert the supporting arms in the notches. Press down slightly on the telephone until you feel the sup

porting arms snap into place.

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Getting Started

Also remember, as with any piece of electronic equipment, your telephone may be damaged by contact with liquids. Please try to place the telephone in an area that is free from the danger of spills.

1.3 Using Your Speakerphone

• To manually place a call using your speakerphone,

1. Press Intercom or Line button.

2. Dial the number.

3. When party answers, speak toward the telephone.

• To automatically dial a number using your speakerphone,

—Press the pre programmed speed dial or DSS/BLF button and speak toward the telephone when your party answers.

• To answer a call with your speakerphone,

1. Press the Intercom or line button with flashing red or orange light.

2. Speak toward the telephone to answer the call.

3. Press the Speaker button to end.

NOTE: For more tips and information on speakerphone operation including the use of a Full-Duplex Speakerphone, see Appendix D, Speakerphone Characteristic on page.131

1.4 Setting Display Contrast

You can darken or lighten the contrast of the display for best viewing.

• To adjust the display contrast,

1. Select Options.

2. Select Programming.

3. Select Contrast Level.

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iPrimo Speakerphone Station User’s Guide

4. Select the Contrast Level interactive button (to the right of the LCD, on the same row as the words “Contrast Level”) once for each change of darkness you desire. Each press of the button makes the display darker until you go past level eight and return to level one.

5. Select EXIT to end.

1.5 Setting a Personal Ringing Tone

You can choose one of eight different ring tones for your telephone. Often, when several telephones are located close together, each user chooses a different personal ring tone.

• To Select One Of The Ring Tones, Proceed As Follows:

1. Select OPTIONS.

2. Select Programming.

3. Select NEXT.

4. Select the Ring Tone interactive button (to the right of the LCD) to scroll through the eight ring tones.

5. Select EXIT to end.

The next time your telephone rings, you will hear the new ring tone.

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Getting Started

1.6 Setting Volume Levels

The volume control on your telephone is a multipurpose control you can use to set the volume (loudness) of the ringer, the speaker, and the handset. There are four ringer loudness levels (plus an off position).

• To Set The Ringer Loudness Level,

1. While your telephone is on-hook and idle, press the VOLUME UP or VOLUME DOWN button once for each change

in loudness you desire. The ringer sounds once for each change as an example of the current setting.

2. SELECT SAVE to end.

NOTE: If you set the ringer to the OFF position, your telephone sounds a short ring burst once for each call you receive at your station.

• To Set The Speaker And Handset Loudness Levels,

1. Press the INTERCOM button.

2. Press the VOLUME UP or VOLUME DOWN button once for each change in speaker volume that you desire.

3. Select SAVE.

4. Lift the handset.

5. Press the VOLUME UP or VOLUME DOWN button once for each change in handset volume that you desire.

6. Select SAVE.

NOTE: When a call ends, the system resets the speaker and handset volume of all future calls to the programmed setting. For instructions in setting your speakerphone’s default volume, see Volume Control section in the system specific Other Advanced Features chapter on page.99

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iPrimo Speakerphone Station User’s Guide

1.7 Answering and Making Calls

Your speakerphone is now properly configured to answer and make calls to both stations within your system (intercom calls) and outside lines. Remember that when dialing an outside num ber, you must first select a line to connect your system to the local exchange.

• When You Hear Outside Ringing (Long Bursts),

1. Press the flashing line button.

2. Speak toward the telephone or lift the handset if privacy is desired.

• When You Hear Intercom Ringing (Two Short Bursts),

1. Press INTERCOM.

2. Speak toward the telephone or lift the handset if privacy is desired.

• To Dial An Outside Number Manually,

1. Press INTERCOM.

2. DIAL 9 or press a line button to select a specific line (See Line Groups in the system specific Features chapters for more information on selecting an outside line).

3. Listen for dial tone.

4. Dial the number.

5. Lift the handset if privacy is desired.

• To Dial An Intercom Number Manually,

1. Press INTERCOM.

2. Dial the extension number (called telephone will ring or tone will be heard).

3. Speak toward telephone or lift the handset if privacy is desired.

October, 02 Comdial 7

Getting Started

1.8 Understanding the Basic Functions

Your speakerphone provides many versatile features for your use. These features are explained in terms of what they allow you to do.

Alphanumeric Display (Liquid Crystal Display—LCD)

• Displays time, day, date, and active call information.

• Keeps you apprized of the status of your telephone.

• Provides programming prompts.

Headset Jack

—Your iPrimo LCD speakerphone is equipped with a headset

jack that provides an interface for a headset.

Message-Waiting Light

—Indicates that a message awaits pick up.

Microphone Opening

—Allows hands-free operation of speakerphone (speak clearly

toward microphone opening).

Speaker

• Sounds distant party’s voice.

• Sounds ringing and call-in-progress tones.

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iPrimo Speakerphone Station User’s Guide

1.9 Your Speakerphone’s Buttons

Hold Button (HOLD)

• Places a line or intercom call on hold.

• Stores pauses in number sequences during programming.

• If available, scrolls through LCD response messages.

• If multiple held calls feature is available, scans or scrolls

through calls placed on hold (when hold light is flashing).

Interactive Buttons (located below alphanumeric display)

• Provide quick and easy access to system features.

• Provide straightforward button programming without dialing

codes (the interactive buttons themselves, however, are not programmable).

Intercom Button (INTERCOM)

• Selects an intercom line.

• Allows you to initiate many of the telephone’s features.

Mute Button (MUTE)

• Keeps the person on the line from hearing your conversation.

• Allows reply to a Subdued Off-Hook Voice Announcement

(SOHVA).

Direct Station Select/Busy Lamp Field (DSS/BLF) Programmable Buttons

• Allow you to store numbers for automatic dialing functions.

• Allow you to store telephone extension numbers for Direct

Station Selection (DSS).

• May be programmed as a feature button.

• May be designated a line button by your system installer.

October, 02 Comdial 9

Getting Started

Shift Button (SHIFT)

—Allows you to enter a second tier for storing and/or

automatically dialing speed dial numbers. (That is, you can store two speed dial numbers at every programmable button location—one in the regular tier and one in the second tier). You activate the shift function by pressing this button and turning the shift light on before storing or automatically dialing a speed dial number from the second tier.

Speaker Button (SPEAKER)

• Turns your speaker on or off.

• Disconnects a call when you are on a hands free call.

• Ends or cancels programming.

Tap Button (TAP)

• Recalls dial tone or generates a hookflash.

• Retrieves held calls or last call placed on hold.

• Places flash while programming speed dial number.

Transfer/Conference Button (TRNS/CONF)

• Transfers calls.

• Sets up conference calls.

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iPrimo Speakerphone Station User’s Guide

Volume Control (VOLUME UP or VOLUME DOWN)

—Regulates the volume of the ringer, speaker, handset, headset,

background music, and group listening mode.

LCD Graphic Display

Interactive Buttons 1-5

Handset

Telephone Speaker

Dialpad

Vol ume Up

Volume Down

Microphone Opening

Figure 1-3 8900-IP Large Screen Display Speakerphone

Interactive Buttons 6-10

Interactive Buttons 11-13

Intercom Button* Message Waiting Light* Shift Button* TAP Button* Transfer/Conference

Button* Speaker Button*

Mute Button*

Hold Button*

* NOTE: These are default button locat ions. Your system installer may have reprogrammed these buttons to better suit your application.

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Getting Started

1.10 Your Speakerphone’s Display Lights

The lights (LEDs) on your LCD speakerphone indicate the status of lines, features, and intercoms.

Busy Lamp Field (BLF) lights (next to a Direct Station Select/ Busy Lamp Field or DSS/BLF programmable button):

• Steady red = station is in use.

• Flashing red = station is receiving a call.

• Winking/Fluttering red = message-waiting light set for you by station associated with that DSS/BLF button.

Next to a line button:

• Steady green = this is your line, either on-hook (in a hands free mode) or off-hook, when the line is active.

• Steady red = another station is using this line.

• Flashing red = a call is coming in on this line.

• Flashing orange = this line will be answered when you lift the handset.

• Winking green = your line is on hold.

• Winking red = the call has been placed on hold by another station.

• Fluttering orange or green = your line has recalled from hold.

• Fluttering red = the line put on hold by another station has recalled.

Note: You can find the programmable buttons that the installer designates line buttons in the same location as the DSS/BLF buttons. Ensure that these buttons are labeled correctly to indicate their unique features.

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iPrimo Speakerphone Station User’s Guide

Next to a fixed feature or programmable feature button:

• Steady red = the feature is on.

• Steady off = the feature is off.

Note: You can find the programmable buttons that the installer designates feature buttons through user programming in the same location as the DSS/BLF programmable buttons. Ensure that these buttons are labeled correctly to indicate their unique features.

The MUTE Button:

—On steady = called party cannot hear your conversation.

The INTERCOM Button:

• Steady green or red = you are using your intercom.

• Fluttering red = an LCD message is set on your telephone for others to receive when calling.

• Flashing orange = someone is calling your extension or a call is being transferred to you.

The HOLD Button:

—Winking green = a line is on hold at your station.

The MESSAGE-WAITING Button:

—Winking red = message awaits pick up.

The SPEAKER Button:

• On steady (with the telephone on hook and busy) = speakerphone mode

• On steady (with telephone on hook and idle) = background music is turned on.

October, 02 Comdial 13

Getting Started

1.11 Understanding The Large Screen Display

Your speakerphone has a large screen display consisting of six lines of 24 possible character positions per line. This provides you with much more system information than can be presented on two-line dis plays. This large display allows you many programming options as well as quick and easy selection of the many features available on your speakerphone. Your speakerphone has 13 interactive buttons for selecting or programming features.

When your speakerphone is idle, the first line in your display shows the day, date and time while the sixth line displays the word OPTIONS. If your system is using the voice mail option, this is also indicated in the sixth line by the word VMAIL. If your voice mail has four messages for you, for example, the VMAIL display is replaced by 4MSG.

Wednesday 19 11:36am

VMAIL OPTIONS

Figure 1-4 Idle Display

Lines two through four are used on the idle display to indicate features that may be active (flashing), enabled or set.

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iPrimo Speakerphone Station User’s Guide

2. ANSWERING CALLS

2.1 Answering Outside Calls

When an outside call rings at your station, the LCD screen displays the system line number of the incoming call (e.g., L123) and any caller ID information that your ringing line is programmed to receive. In addition to simply lifting the handset, your other options for answering the call are displayed above the interactive buttons.

• When you hear outside ringing (two long bursts) and observe an orange flashing light,

1. For speakerphone, press the flashing line button or select

Answer and speak toward the telephone.

2. For privacy, lift the handset.

3. Select Do Not Disturb if you do not wish to answer the call

at this time. (Selecting Do Not Disturb stops your telephone from ringing but continues to send a ringing tone to the caller.) The associated BLF will continue to flash until the caller disconnects.

Figure 2-1 Answering an Outside Call

October, 02 Comdial 15

Answering Calls

• When you hear outside ringing (two long bursts) and observe a red flashing light,

1. Press the flashing line button or Select Answer.

2. Speak toward telephone or lift the handset if privacy is

desired.

3. Select Do Not Disturb if you do not wish to answer the call

at this time.

NOTE: For more information on setting Do Not Disturb at your station, see section titled Do Not Disturb Condition on page 87.

2.1.1 USING CALL HANDLING BUTTONS

• After you have answered an outside call at your station, your LCD will display HOLD, TRANSFER, CONFERENCE, GROUP LISTEN, and RECORD

1. Select Hold to place the call on hold at your station, or

2. Select Transfer to initiate a transfer to another station, then

dial the station number, announce the call or hang up to com plete the transfer, or

Figure 2-2 Selecting Hold, Transfer, or Conference

3. Select Conference to initiate a conference call.

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iPrimo Speakerphone Station User’s Guide

4. Select Group Listen to activate the speaker while using the

handset or headset, so a group can listen to the conversation but not interact with the calling party.

5. Select Record to record the call (if VMAIL is installed).

2.2 Answering Intercom Calls

An intercom call is one that is made from one system telephone to another. Your station receives intercom calls in one of two ways depending upon system programming. In a voice-first setting, a short tone is followed by the caller’s voice heard on the speaker. With a tone-first setting, the telephone rings in a distinctive pattern and the user of the receiving station must take action to answer.

As with an outside call, your screen displays the line number of the incoming call (e.g., L123) and any caller ID information that the ringing line is programmed to receive.

• When you hear an intercom tone followed by a caller’s voice,

—Speak toward the telephone to answer, or lift the handset if

privacy is desired.

Figure 2-3 Intercom Call from J. Doe

October, 02 Comdial 17

Answering Calls

• When you hear intercom ringing (two short bursts),

1. Press INTERCOM or select Answer.

2. Speak toward the telephone or lift the handset if privacy is

desired.

3. Select Do Not Disturb if you do not wish to answer the call

at this time.

NOTE: For more information on setting Do Not Disturb at your station, see section titled Do Not Disturb Condition on page 87.

2.3 Answering Night-Transferred Calls

The system attendant can transfer incoming calls to a particular station or stations for off-hour ringing.

• If your telephone rings,

1. Press the line button with the flashing light.

2. Lift the handset to talk.

• When you hear loud ringing anywhere in the system,

1. Lift the handset.

2. Press INTERCOM.

3. Choose the ringing zone:

• Dial 65 through 68 to select ringing zone (1-4).

• Dial 69 to answer for any zone.

2.4 Holding Calls

You can place a call on hold and retrieve it later. With a regular hold, you can pick up the held call at your telephone or another user can pick the call up at a telephone sharing the held call line appearance.

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iPrimo Speakerphone Station User’s Guide

• To place a call on hold,

—Press HOLD (station button) or select Hold (interactive

button).

• To retrieve a held call,

1. Press the line button of the held call (with winking green

light), or INTERCOM for intercom call held or press TAP.

2. Speak toward the telephone or lift the handset if privacy is

desired.

Figure 2-4 Holding a Call

Note: Unless you use your HOLD button to scroll through the calls on hold, TAP always retrieves the last number placed on hold, regardless of whether you have line appearance for the line on which the call is holding.

With an exclusive hold condition, you must pick up the held call at your telephone; no other telephone has access to the call.

• To place a call on exclusive hold,

—Press HOLD twice.

October, 02 Comdial 19

Answering Calls

• To retrieve exclusive hold,

1. Press the line button of held call (with winking green light),

or press TAP.

2. Speak toward the telephone or lift the handset if privacy is

desired.

2.4.1 HANDLING HOLD RECALLS

After a call has been on hold for the period of time (set by the installer of your system), the system causes four quick hold recall tone bursts to sound at your telephone, the flash rate of the line button becomes faster and the light becomes orange. If the call is on exclusive hold, it will revert to manual hold after the hold recall period.

Figure 2-5 A Recalling Held Line

• If a held line is recalling, choose one of the following:

1. Select Hold to place the call on hold at your station and

restart hold timer.

2. Lift the handset, press the line button (with flashing orange

light) or select Answer to retrieve the call.

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iPrimo Speakerphone Station User’s Guide

2.4.2 USING DIRECTED CALL HOLD

The installer can add a directed station hold feature to your telephone. With this feature, you can place a call on hold at another station. You can also pick up the held call that has been waiting the longest length of time at another telephone.

• To place a call on directed station hold,

1. Answer the call.

2. Press INTERCOM or TRNS/CONF if intercom call.

3. Dial *90.

4. Dial the extension number of the station to receive the held

call.

5. Hang up.

• To retrieve a held call at another station,

1. Press INTERCOM.

2. Dial #90.

3. Dial the extension number of the station where the call is

currently on hold.

4. Press TAP to answer call.

October, 02 Comdial 21

Answering Calls

2.4.3 SELECTING SPECIFIC HELD CALLS

Often, you will have more than one call on hold at your station. You know you can retrieve the last call placed on hold simply by pressing TAP; however, if you do not have line appearance for a line on which another call is holding, the system provides a way for you to access that call before servicing the last call you placed on hold.

• To scan your held calls and retrieve a specific one:

1. Repeatedly press HOLD to scan held call list.

2. Press TAP to retrieve call.

Figure 2-6 Scan Calls on Hold

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iPrimo Speakerphone Station User’s Guide

2.5 Call Pickup

The Impact system offers three distinct methods to answer incoming calls that are ringing at other stations.

2.5.1 GROUP CALL PICKUP

The installer often arranges several telephones together in a user group. If your telephone is so arranged, you can answer calls that are ringing at other stations within your particular group.

• To answer a call that is ringing within your group,

1. Press INTERCOM.

2. DIAL #4.

3. Speak toward the telephone, or lift the handset if privacy is

desired.

2.5.2 DIRECTED CALL PICKUP

Also, you can answer a call that is ringing at any telephone in the system if you know the ringing telephone’s extension number.

• To answer a call that is ringing at any telephone in the system,

1. Press INTERCOM.

2. Dial *4.

3. Dial the extension number of the ringing telephone.

4. Speak toward the telephone, or lift the handset if privacy is

desired.

October, 02 Comdial 23

Answering Calls

2.5.3 PICKUP FOR MONITORED STATIONS

Your telephone may have the personal intercom number of another telephone appearing at a programmable button location. You can use the light associated with this button to monitor the status of that tele phone, and you can press the button to make a call to that telephone if you wish. The associated light is known as the Busy Lamp Field (BLF) light, and the button is known as the Direct Station Select (DSS) button. If the installer arranged for your telephone to have the station monitoring feature, the BLF light shows activity status at the monitored telephone.

• To monitor another telephone,

—Observe the BLF light indications next to the Direct Station

Select (DSS/BLF) button:

• Off = Station is idle

• Flashing (if enabled) = Station has an incoming call

• On = Station is busy

Note: If you do not have the station monitoring feature, the BLF light shows just the following information: Off = idle, On = busy.

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iPrimo Speakerphone Station User’s Guide

2.5.4 SERVICING A MONITORED STATION

• To call an idle monitored station or to answer one that is ringing,

1. Note the BLF light condition.

2. Press the assigned DSS/BLF button.

3. Speak toward the telephone, or lift the handset if privacy is

desired.

If ringing telephone is within your designated calling group...

...Dial #4

C O

I A

L *

p a

Your

Station

For any ringing telephone

...DIAL *4 + extension

SOHVA

Delivering

Station

If you have programmed a DSS/BLF button for the ringing

...PRESS

flashing

DSS/BLF button

Note: If you place this call on hold or if you transfer it to another telephone, the BLF light flashes a hold signal. You can retrieve the call by pressing TAP.

October, 02 Comdial 25

Answering Calls

2.6 Receiving SOHVA Announcements

2.6.1 HANDLING AN INCOMING SOHVA

Subdued Off-Hook Voice Annoucements (SOHVA), allows an intercom caller to break into your call by making an announcement through your handset receiver. The distant party that you are currently talking to cannot hear the announcement made by the SOHVA caller.

• To respond to a SOHVA verbally,

1. Select and hold the REPLY interactive button.

2. Speak into the handset. The distant party cannot hear your

response.

3. Release REPLY after response is complete to return to dis-

tant party.

Figure 2-7 Handling an Incoming SOHVA Call

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iPrimo Speakerphone Station User’s Guide

• To respond to a SOHVA non verbally through Response Messaging,

1. Select Message.

2. Select one of the messages appearing in your LCD by select-

ing the corresponding interactive button. (Message appears in the display of the telephone making the SOHVA).

3. Continue your current call with distant party. (SOHVA caller

is automatically disconnected from your telephone).

• To respond to a SOHVA by blocking (see Voice Announce Blocking for more information),

—Select BLOCK when you hear the SOHVA tone. (SOHVA

call is disconnected).

Note: A station that is currently active in speakerphone mode or has Voice Announce Block set CAN NOT receive a SOHVA.

October, 02 Comdial 27

Answering Calls

2.6.2 VOICE ANNOUNCE BLOCKING

If your system installer makes this feature available, you can prevent voice announcements from sounding over your tele phone speaker if you wish. This feature also blocks Subdued Off-Hook Voice Announce ments (SOHVA) and will refuse any attempted SOHVAs.

Figure 2-8 Selecting Voice Announce Block

• To block (unblock) all voice-announced calls,

1. Select OPTIONS.

2. Select Programming.

3. Select Voice Announce Block.

4. Select ON interactive button to block (or OFF to unblock).

5. Select EXIT to end.

28 Comdial October, 02

I A

L *

I m

p a

c t

Your

Station

iPrimo Speakerphone Station User’s Guide

INCOMING

SOHVA

SOHVA RESPONSES

VERBAL

Select and Hold REPLY

While Speaking

SOHVA

Delivering

Station

NONVERBAL

Choose Message

To D el i ve r

Select BLOCK

Select MSG And

BLOCK

To Disconnect

Figure 2-9 SOHVA Responses

2.7 Caller ID (Automatic Number Identification)

When installed by system programming, the Caller ID feature allows you to view incoming call numbers before you answer them. Incoming call numbers flash in the left half of the LCD. If the name of the calling party is available it will display in the second half on the right side of the LCD. If you answer the call, the number appears steady in the left half of the LCD.

October, 02 Comdial 29

Answering Calls

The system also stores numbers that ring on your line but receive no answer. The system indicates that it has stored ring-no answer numbers by causing the programmed Caller-ID (CID) light on your telephone to flash. Pressing the CID button allows you to view the stored numbers one at a time. Pressing the programmed SAVED NUMBER REDIAL button causes the system to dial the displayed number. If the call has been returned by someone else, selecting the T key reveals who returned the call. Everyone sharing your line can scroll through the stored numbers and choose which calls to return.

• To scroll through ring-no answer numbers stored on your system (CID light is flashing),

1. Select the CID button on your telephone. Your LCD will dis-

play the calling number, date, and time the call came in. The most recent call appears first in the list.

2. Select the CID button each time you wish to display the next

most recent ring-no answer call to your line.

3. To dial one of the numbers in the redial queue, select the

SAVED NUMBER REDIAL button. The system will auto

matically dial the number.

Depending on your system programming, when a call is returned it might remain in the ring-no answer queue or the system might delete it from the ring-no answer queue. Your system installer can tell you how the feature is programmed. If the system is programmed to leave a returned number in the redial queue, the display will show a “S” next to numbers that have been returned.

• To determine who viewed the number and returned the call,

—DIAL *.

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iPrimo Speakerphone Station User’s Guide

3. MAKING CALLS

3.1 Making Outside Calls

You can manually dial a number over any telephone line you select. Or, if the installer assigned a prime line or the idle line preference feature to your LCD speakerphone, the system automatically selects a line for use when you lift the handset or press the speaker button.

• To dial an outside number manually,

1. Press INTERCOM and dial 9, or select a line button.

2. Listen for dial tone.

Figure 3-1 Outside Dialing Display

3. Dial the number.

4. Lift the handset if privacy is desired.

October, 02 Comdial 31

Making Calls

If your station has an assigned prime line, you will not have to select a line before dialing outside your system.

• To dial an outside number using your prime line,

1. Press SPEAKER or lift the handset if privacy is desired. Out-

side line is automatically selected.

2. Listen for dial tone (LCD displays “Dial Number”.)

3. Dial number.

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iPrimo Speakerphone Station User’s Guide

3.2 Making Intercom Calls

There are two methods for making an intercom call. One causes the called telephone to ring (tone-first). The other causes your voice to sound out at the called telephone (voice-first). Your installer can set the system to deliver either tone-first or voice-first calling.

Note: The following instructions assume a tone-first setting. You can change a call to voice announce signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS/BLF button again.

• To manually cause the other telephone to ring (tone calling),

1. Press INTERCOM or select Dial by Name.

2. Dial the extension number (called telephone will ring).

Figure 3-2 Intercom Call Screen

• To tone call automatically,

—Press DSS/BLF button (called telephone will ring).

October, 02 Comdial 33

Making Calls

Note: The following instructions assume a voice-first default setting. Any user can change a call to a tone signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS/BLF but ton again.

• To voice announce manually,

1. Press INTERCOM.

2. Dial the extension number.

3. Speak your announcement.

• To voice announce automatically,

1. Press the DSS/BLF button.

2. Speak your announcement.

3.3 Automatic Dialing

This feature provides one- or two-button speed dialing using programmable buttons at which you have previously stored numbers. Two levels of number storage are available at each storage location, and you can use one or both levels as needed. Further, since you usually store a line choice as part of a speed dial number, line selection is automatic with speed dialing.

There are two types of speed dial numbers: (1) numbers that you store for your own use (personal speed dial numbers), and (2) numbers that the system attendant stores for everyone’s use (system speed dial numbers).

• To automatically dial a number stored at one of the programmable buttons on your station, choose one of the following:

—Press the programmed speed dial button, or press SHIFT and

the programmed speed dial button.

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iPrimo Speakerphone Station User’s Guide

• To speed dial a personal speed dial number,

—While on hook, dial the speed dial number on the dial pad (0

to 9).

• To speed dial a system speed dial number,

—While on hook, dial * and the system speed dial number.

Note: If you are already on a line, you must press SHIFT before dialing the personal or system speed dial numbers that are stored at the dial pad. Also, if a speed dial’s preselected line is in use, the speed dial will not engage.

Note: Due to programming action, the available system speed dial codes on some systems can be either *100 - *599, *000 - *999, or *0000 -*1999.

3.4 Redialing

For instruction on using your system’s Automatic Redial feature, see page 89 in the Other Advanced Features chapter.

3.4.1 REDIAL - LAST-DIALED NUMBER

• To redial the last-dialed number,

1. Press SPEAKER or hang up the handset to disconnect the

current ringing or busy tone.

2. DIAL #.

3. Listen for ringing or busy tone over the telephone speaker.

October, 02 Comdial 35

Making Calls

3.4.2 REDIAL PROGRAMMING (STORING NUMBERS)

• To permanently store a number you’ve just dialed, choose one of these methods:

1. While the number is still ringing, select MORE, then select

SAVE.

2. Press an unused programmable button location.

• To store a number while you are on a call (if available),

1. Press the programmed SAVE NUMBER REDIAL button

twice (the display prompts you to dial a number).

2. Dial the number that you wish to save (the system immedi-

ately saves the number for later redial; it does not dial it over the line you are on now).

• To redial the saved number,

1. Press a line button to select a line.

2. Press the programmed SAVE NUMBER REDIAL button (sys-

tem automatically dials the number that you saved earlier).

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iPrimo Speakerphone Station User’s Guide

3.5 Camping On - Busy Station, Automatic Callback

If you call another station and receive a busy signal or a Do Not Disturb tone, you can press a button that will cause the system to ring your telephone when the station is available. This is called “camping on at a station.” Please note that you can camp on to only one station at a time.

• To camp on at any busy station,

Figure 3-3 Setting Camp-On

1. Select Camp-On.

2. Your telephone immediately hangs up. When the station you called becomes available, your telephone will ring with five short tone bursts.

• When you hear five short tone bursts,

—Press INTERCOM or select Answer. The other telephone will

start ringing.

Note: If you do not press INTERCOM after the ring back tones within the time limit set by the installer, the call back is can celed.

October, 02 Comdial 37

Making Calls

• To cancel the call back before your telephone sounds the tone bursts,

—Press INTERCOM and dial #6 or select CLEAR.

• To camp on at a station with a Do Not Disturb condition set,

—Select Camp-On. A call back will occur when called station

is no longer set in the Do Not Disturb mode.

Figure 3-4 Clearing Camp-On

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iPrimo Speakerphone Station User’s Guide

3.6 Advanced Camping On Options

3.6.1 IDLE STATION, AUTOMATIC CALLBACK

If you call another station and hear ringing but receive no answer, you can press a button that will cause the system to ring your telephone when any activity is initiated at that station.

• To camp on at a station for which you hear ringing but receive no answer,

—Select Call Back. Callback will occur after any activity is

initiated at dialed station.

• To cancel the camp-on condition,

—Press INTERCOM and dial #6 or select CLEAR.

October, 02 Comdial 39

Making Calls

3.6.2 BUSY STATION, WAIT FOR AN ANSWER (CALL WAITING)

If the telephone you have called is busy, you can send a call-waiting tone to the telephone and wait on the line for an answer (you must be using the handset for this feature to work).

• To activate call waiting when you hear a busy signal,

1. Dial *6 (called party hears tone).

2. Wait on line for reply.

3. Called party can place the current call on hold or disconnect

from the call to answer your call-waiting tone, or choose to ignore your call-waiting tone and continue current conversa tion.

• To cancel call waiting,

1. Press INTERCOM and dial #6.

2. Hang up or press SPEAKER to end.

40 Comdial October, 02

iPrimo Speakerphone Station User’s Guide

• To answer a call-waiting tone if you receive one while on a call,

1. Hear a short tone burst in receiver.

2. Place the current call on hold, or complete the call and hang

up (waiting call will ring at your telephone).

3. Lift the handset to answer call.

October, 02 Comdial 41

Making Calls

3.7 Sending Subdued Off-Hook Voice Announcements

You can make a private voice announcement to another station that is off-hook and busy on a call if the installer has arranged the system to provide this feature.

• Make a SOHVA announcement using the SOHVA button as follows:

1. Make an intercom call and hear busy tone. If called station is

on outside line, ring-back tone is heard, but SOHVA is still available.

2. Select SOHVA and hear several quick tone bursts.

3. Make the announcement.

4. Wait on line for reply (either verbal or LCD reply). If your

station returns to idle, the called party has blocked your SOHVA.

Note If the called station is currently in speakerphone mode or if the SOHVA has been denied by system programming, inter active button selection for SOHVA will not be available.

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iPrimo Speakerphone Station User’s Guide

4. ADVANCED CALL HANDLING

4.1 Waiting for a Line (Queuing)

If all the lines in a line group are busy, you can place your telephone in a queue to await an idle line.

• To Queue for a line group,

1. Press INTERCOM.

2. Dial the line group access code (see Line Group Access code

table on page 86 for your systems’s codes).

3. Hear busy tone.

4. Dial *6.

• If you have line appearance for a particular line and with to queue for it,

1. Observe the busy status light (LED).

2. Press INTERCOM.

3. Dial *6.

4. Press the line button.

5. When the line group is free, your telephone sounds several

short tone bursts. When you hear this, lift handset, hear dial tone, and place the call.

• To cancel line queuing or line group queuing,

1. Press INTERCOM.

2. Dial #6.

October, 02 Comdial 43

Advanced Call Handling

4.2 Conferencing

When your telephone is joined together with several other telephones on the same call, the effect is called conferencing. You can make conference calls that involve up to five parties, includ ing you as the originating party, in any combination of outside lines and intercom parties.

Note: When setting up a conference call with outside lines and internal telephones, you must call the outside lines first.

• To set up a conference call that includes any combination of outside lines and intercom parties,

1. Make the first call.

2. Select Conference, using the interactive button. The call is

automatically placed on hold.

Wednesday 19 11:36 am

Hold Conference

Transfer Auto Redial

Record

2441234 More

Figure 4-1 Establishing a Conference

3. Select next line and make the next call.

4. Select Conference to establish the conference.

5. Press the TRNS/CONF button to add more parties.

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iPrimo Speakerphone Station User’s Guide

• To continue conversation on remaining line after other outside lines have dropped out of conference,

1. Press HOLD,

2. Press the line button of the remaining party.

• To retrieve a line from hold and bring that party back into the conference,

1. Press TRNS/CONF.

2. Press line button.

3. Press TRNS/CONF

Wednesday 19 11:36 am

J Doe J Smith

Conference

Figure 4-2 A Conference

If you are involved in a conference call with two outside lines, you can drop out of this established conference call and leave the outside lines in the conference with each other. This is known as an unsupervised conference call.

• To drop out of a conference call you initiated involving outside lines (creating an unsupervised conference),

—Dial # (lines remain lighted and in use until one or both

outside parties disconnect; when only one party drops out of an unsupervised conference, the other party remains on hold until he hangs up or the line is answered).

October, 02 Comdial 45

Advanced Call Handling

• To rejoin an unsupervised conference between two outside lines,

—Press TAP

• To drop a party out of a conference call,

1. Select Drop Party,

2. Select the party you wish to drop from the conference call by

pressing the interactive button beside the appropriate line.

4.3 Call Forwarding

4.3.1 FORWARDING A CALL

You can forward the calls that normally ring at your telephone to another telephone. To remind you that your calls are being for warded, your telephone will sound a short ring burst each time the system forwards a call.

You can forward calls that ring at your telephone but receive no answer; this feature is valuable if you are frequently away from your desk for short periods of time and find it inconvenient to permanently forward your calls every time you leave.

• To forward your calls,

1. Select OPTIONS.

2. Select Programming,

3. Select NEXT

46 Comdial October, 02

iPrimo Speakerphone Station User’s Guide

4. Select Call Forwarding.

Call Forwarding

Reminder Alert

LCD Messaging

Ring Tone 4

EXIT PREV NEXT

Figure 4-3 Selecting Call Forwarding

5. Choose one of the following call forwarding options:

• Select Forward All to forward all calls

• Select Forward Personal to forward prime line and intercom calls.

• Select Forward RNA All to forward all calls that ring at your station but receive no answer after a programmed number of rings.

Wednesday 19 11:36 am

Hold Conference

Transfer Auto Redial

Record

2441234 More

Figure 4-4 Call Forwarding Options

October, 02 Comdial 47

Advanced Call Handling

• Select Forward RNA Personal to forward your prime line and intercom calls that ring at your station but receive no answer after a programmed number of rings.

• Select CFOS to forward your calls to outside the system.

6. Dial extension number or press DSS/BLF button of telephone

7. Select EXIT to end.

• To cancel call forwarding,

—Select CLEAR to disable call forwarding

FWD RNA to J Doe CLEAR

Figure 4-5 Call Forwarding Active

4.3.2 DIVERTING ALL CALLS TO ANOTHER STATION

Call diverting permits you to send an incoming call to another station that you have previously designated. You can divert an incoming call to the designated station whether you are busy or idle.

• To identify the station to receive diverted calls,

1. Press INTERCOM

2. Dial * 55

3. Dial the extension number of the station to receive the

diverted call.

48 Comdial October, 02

iPrimo Speakerphone Station User’s Guide

• To divert calls to the designated station,

1. Hear ringing and/or see the flashing line status light.

2. Select Divert (system immediately forwards ringing call to

the station you previously designated).

Wednesday 19 11:36 am

Do Not Disturb Divert

Answer Voice Mail

L339

Figure 4-6 Diverting Incoming Calls

4.3.3 CALL FORWARD OUTSIDE SYSTEM (CFOS)

If enabled by your installer, the Call Forward Outside System (CFOS) feature allows you to forward incoming or transferred line calls to telephone numbers outside the system.

• To activate CFOS with your LCD speakerphone,

1. Select OPTIONS

2. Select Programming.

3. Select NEXT

October, 02 Comdial 49

Advanced Call Handling

4. Select Call Forwarding

Forward All

Forward Personal

Forward RNA All

Forward RNA Personal

CFOS

EXIT PREV

Figure 4-7 Selecting CFOS

5. Select CFOS

6. Select NEXT.

7. Choose a type of CFOS by selecting the top right-hand inter-

active button to scroll through the list of call types

CFOS Type Line

ARS 18042458028

EXIT PREV NEXT

Figure 4-8 Choose CFOS Type

• Select Line for prime line calls.

• Select Line Group for and dial access code for outside calls.

50 Comdial October, 02

iPrimo Speakerphone Station User’s Guide

• Select Prime/Last Line for the last line used for prime calls.

• Select ARS for calls utilizing the least costly line group available to route a call.

• Select ARS programmed number for selecting a programmed button for ARS calls.

8. Follow the instructions on the LCD display and then select

Done or do nothing and let previously selected destination remain in effect.

9. Select EXIT.

Select Line

Select Line Group

Select Prime/Last Line

ARS

ARS 18042458028

EXIT PREV OFF

Figure 4-9 Selecting Line

October, 02 Comdial 51

Advanced Call Handling

• To deactivate CFOS,

—Select CLEAR

Wednesday 19 11:23 am

CFOS Item CLEAR

VMAIL OPTIONS

Figure 4-10 Deactivate CFOS

• To join an active CFOS call from the CFOS-enabled station,

—Note the flashing HOLD light indicating an active CFOS call,

and press TAP. Join the CFOS-forwarded party and CFOS destination in a conference call.

* Comdial has taken reasonable steps in the design of all product features, including CFOS, which protect against unauthorized or fraudulent access to, or use of, a system, or which protect against unauthorized, fraudulent or unaccounted-for access to, or use of, long distance lines. However, no system is entirely invulnerable or immune from unauthorized or fraudulent access or use, or unaccounted-for access or use, and therefore Comdial disclaims any and all liability, and makes no warranty, express or implied, relating to unauthorized or fraudulent access or use, or unaccounted-for access or use.

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iPrimo Speakerphone Station User’s Guide

4.4 Call Parking

4.4.1 PARKING A CALL

You can place an intercom or outside call on hold in the system so that it can be answered from any station, even though it may not have a line appearance for the call. You accomplish this by plac ing the call in one of many park orbits, where the call remains until it is answered.

• To park a call in orbit,

1. While on an outside call, press INTERCOM and dial * or

press TRNS/CONF if intercom call.

2. Dial the code for park orbit (910-999 for orbit 10-99).

3. Remember the code for later use or make it known to those

who need to know it in order to retrieve the call.

• To park a call using a programmed PARK button,

—While on the call, press the programmed Park button (the

system places the call in a preselected park orbit and lights the PA R K light).

• To retrieve a call that was placed on hold in the system (parked)

1. Press INTERCOM.

2. Dial #

3. Dial the code for the orbit (910-999 for orbit 10-99), or press

the programmed PARK button.

4.4.2 HANDLING PARK RECALLS

When a parked call times out of the system, it returns to your telephone in the form of a park recall (you hear four short tone bursts at 12 second intervals).

October, 02 Comdial 53

Advanced Call Handling

• To answer a park recall,

—Select Answer. The call will then connect to your station.

• To place a park recall on hold at your station,

—Select Hold. After the call remains on hold for a period of

time, it rings back to your telephone as a hold recall.

Wednesday 19 11:36 am

Prk 14 RCL J Doe

PARK HOLD ANS

Figure 4-11 A Park Recall

• To re-park a park recall and restart the park timer,

1. Answer/Retrieve the call.

2. Select Park (the system places the call back in its original

park orbit where it remains until it is answered or recalls again.

4.5 Call Transferring

4.5.1 SCREENED CALL TRANSFERS

You can answer a call at your LCD speakerphone and transfer it to another telephone. If you first identify the caller to the party receiving the transfer (giving that user the opportunity to prepare for the call), you have made a screened transfer.

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iPrimo Speakerphone Station User’s Guide

• To screen and transfer a call to another telephone in the system,

1. Answer the call.

2. Press the TRNS/CONF button or select Transfer (call is auto-

matically placed on hold).

3. Dial the extension number of the telephone to receive the

transfer, or press the DSS/BLF button for that extension.

4. Announce the call when the intercom party answers.

5. Press SPEAKER to disconnect (if in speakerphone mode), or

hang up.

Wednesday 19 11:52 am

Hold Group Listen

Transfer Record

Conference

J Doe Ext 1234

The intercom party then has the call (if he or she answered the screened transfer with the handset). If you announce the transfer over the speaker, the intercom party’s telephone will ring with the transferred call after you hang up.

October, 02 Comdial 55

Advanced Call Handling

• If the intercom party is busy, take one of the following steps (if made available at your telephone by the installer programming):

Wednesday 19 11:36 am

Reconnect

Message

Callback

Voicemail

Calling Ext: 1234

1. Select Reconnect to reconnect the call to your station.

2. Select Message to leave a message-waiting indication at the

called station.

3. Select Callback to camp-on at the called station.

4. Select Vo ic e ma i l to connect the caller to the busy party’s

Voicemail.

• If the intercom party does not answer their telephone when ringing, take on of the following steps:

1. Select RECONNECT to reconnect the call to your station.

2. Select MESSAGE to leave a message-waiting indication at

the station.

3. Select CALLBACK to leave a message-waiting indication at

the station.

4.5.2 UNSCREENED CALL TRANSFERS

You can answer a call at your LCD speakerphone and transfer it to another telephone. If you transfer the call without first announcing it, you have made an unscreened transfer.

56 Comdial October, 02

iPrimo Speakerphone Station User’s Guide

• To transfer an unscreened call to another system telephone.,

1. Answer the call.

2. Press TRNS/CONF or select Transfer) call is automatically

placed on hold).

3. Dial the extension number of the telephone to receive the

transfer, or press DSS/BLF button for that extension.

4. Press SPEAKER to disconnect (if in speakerphone mode), or

hang up. The transfer will ring at the called telephone.

Note: Unscreened transfers ring at the busy telephones and wait to be answered.

• If an unscreened transfer call is not answered and recalls to your telephone, you can take one of the following steps:

1. Press HOLD or select Hold to place the call on hold at your

telephone.

2. Select Answer to return to the call,

3. Select SEND to retry the transfer.

Wednesday 19 11:36 am

RCL L123 J Doe Ext 321

SEND HOLD ANS

October, 02 Comdial 57

Advanced Call Handling

4.6 Other Call Transferring Options

4.6.1 HOT TRANSFER

A hot transfer is a type of screened transfer. This feature is useful for transferring calls to people who need to work in a hands free mode. Once you announce the call and the system completes the transfer, the person receiving the transfer can simply begin speak ing toward his or her speakerphone to answer the call.

• To make a hot transfer to another telephone in the system.

1. Answer the call.

2. Press TRNS/CONF or select Transfer (the system automati-

cally places the call on hold).

3. Dial the extension number of the telephone to receive the

transfer or press DSS/BLF button for that extension.

4. Announce the call

5. Press TRNS/CONF or select transfer.

6. Press SPEAKER to disconnect (if in speakerphone mode) or

hang up. The person receiving the transfer then has the call.

4.6.2 QUICK TRANSFER

When the installer programs the quick transfer method on your telephone, you can deliver an automatic transfer of an incoming line call without pressing the TRNS/CONF button.

• To do a quick screened transfer,

1. Answer the call.

2. Dial the intercom number for the transfer location.

3. When the party at the transfer location answers, announce

the call.

4. Hang up, select RELEASE, or press the SPEAKER button.

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iPrimo Speakerphone Station User’s Guide

5. NONVERBAL MESSAGING

5.1 LCD Message Delivery

You can set system-supplied messages at your station to be received and displayed by a calling LCD speakerphone.

• To turn on a message from your telephone,

1. Select OPTIONS.

2. Select Programming.

3. Select NEXT.

4. Select LCD MESSAGING.

Back at

Call

Out to Lunch

Take a message

I will call back

EXIT PREV NEXT

Figure 5-1 Select an LCD Message

October, 02 Comdial 59

Nonverbal Messaging

5. Select the message you would like to appear in a calling

party’s LCD by selecting the corresponding interactive but ton. In addition to the five options shown below, there are 25 more options available to be programmed. Refer to the Dial ing Code Table on the next page.

• Select Back at and enter the time you will be back to display “Back at xxxx” on the LCD display. For example: dial #00 01 29 0405 for the time 01:45).

• Select Call to and enter the extension number to call to display “Call and the extension number” on the LCD display. For example: DIAL #0907081502020000 for the number 978-2200.

• Select Out to lunch to display “Out to lunch” on the LCD display.

• Select Tak e a m ess age to display “Take a message” on the LCD display.

• Select I will be back to display “I will be back” on the LCD display.

6. Select EXIT.

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• To turn off the message and your intercom light,

—Select CLEAR.

Table 1-1 Dialing Code Table

Character

1 01 8 08

2 02 9 09

3 03 0 00

4 04 space 12

5 05 – 15

6 06 : 29

7 07

Dialing

Code

Character

Dialing

Code

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Nonverbal Messaging

LCD Message List

(Write the attendant supplied message here)

Dial Code Message

01 Back at (default message 1) 02 Call (default message 2) 03 Ask them to hold (default message 3) 04 Take a message (default message 4) 05 I will call back (default message 5) 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

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5.2 Message Waiting Light and Messaging

If the system installer designates your IP speakerphone to have message-wait originate ability, you can turn on the message-waiting light of any other telephone.

• To turn on the message-waiting light (and a broken dial tone, if installer programmed) at another station that is idle or busy,

1. Press INTERCOM.

2. Dial *3.

3. Dial the extension number or press DSS/BLF button of sta-

tion to be alerted. The message-waiting light of called station will flash.

Wednesday 19 11:36am

Calling J Smith

CALLBK MSG

Figure 5-2 Select MSG to leave a message

• You can also turn on the message-waiting light and broken dial tone at another station when that station is busy,

1. Hear the busy tone and remain on the line.

2. Select MESSAGE.

3. Hang up.

October, 02 Comdial 63

Nonverbal Messaging

• To turn off the message waiting light at a busy or idle station,

1. Press INTERCOM.

2. Dial #3.

3. Dial the extension number or press the DSS/BLF button of

the station that was alerted. The message-waiting light of called station will turn off.

• To turn off the message-waiting light during messagedelivering conversation,

—Press INTERCOM once if off-hook, twice if on-hook.

• To receive a message at an alerted station,

Wednesday 19 11:36am

Call J Doe

CALL CLEAR

Figure 5-3 Receiving a Message

1. Observe the flashing message waiting light and the LCD

message indicating who called for you.

2. Select CALL to dial the messaging station automatically.

3. Select CLEAR to clear the message from your station.

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5.3 Response Message Delivery

By programming one or more RESPONSE MESSAGE buttons on your LCD speakerphone, you can respond with a variety of messages to many calling situations. A scrolling RESPONSE MESSAGE button allows the sender to select from several different messages which have been programmed by the system attendant. A fixed RESPONSE MESSAGE button sends the same message you previ ously select each time it is pressed. (See page 83 for instructions on programming a dedicated RESPONSE MESSAGE button.

• To send an LCD message when you call and receive busy signal or no answer,

1. While still on the call, press the appropriate RESPONSE

MESSAGE button to send a preselected message to the other

telephone,

2. If a scrolling Response Messaging was programmed, con-

tinue to press RESPONSE MESSAGE button and dial # when your display shows the message you wish to send.

• To send an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD telephone,

1. Hear the SOHVA tone or voice announcement in your hand-

set or headset.

2. Press the appropriate fixed RESPONSE MESSAGE button to

send a preselected message to the calling telephone,

3. If a scrolling Response Messaging was programmed, con-

tinue to press RESPONSE MESSAGE button and dial # when your display shows the message you

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Nonverbal Messaging

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6. PROGRAMMING

6.1 DSS Numbers

Storing another station extension number at a DSS/BLF programmable location allows you to monitor that station, dial with the press of one button, or pick up or hold calls at that station quickly and con veniently.

• To store an intercom number as a DSS number,

NOTE: Storing DSS numbers at button locations will overwrite any previously stored numbers.

1. Select OPTIONS.

2. Select Programming.

Select a DSS Location

Show empty locations

Show all DSS locations

DSS level 1

EXIT PREV

Figure 6-1 Designating an Extension

October, 02 Comdial 67

Programming

3. Select NEXT until the DSS option appears.

4. Select DSS/BLF.

5. Press the programmable button to choose DSS/BLF button

location.

6. Dial the extension number.

7. Repeat the previous steps, or select EXIT.

8. PRESS SPEAKER to end.

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6.2 Speed Dial Numbers

Speed dialing is a feature that lets you store and dial frequently called numbers using one or two buttons. You can store numbers for speed dialing at any programmable button that is not now assigned as a line button or other feature by the system administrator or installer or at the keypad numbers.

Note: The Federal Communications Commission (FCC) requires that when programming emergency numbers and/or making test calls to emergency numbers:

1. Remain on the line and briefly explain to the dispatcher the

reason for the call.

2. Perform such activities in the off-peak hours, such as early

morning or late evening.

• To store an outside number as a speed dial number, follow the display prompts and proceed as follows:

1. Select OPTIONS.

2. Select Programming.

3. Select NEXT until Speed dial option appears.

4. Select Speed Dial to choose speed dial programming.

Select Location

Show Empty Locations

Show All Locations

Autodial Level

EXIT PREV

Figure 6-2 Choosing a Button

October, 02 Comdial 69

Programming

5. Press a programmable button or dial pad button (0–9) to

choose storage location (remember, to access second level storage at a programmable button, press SHIFT first)

Keypad-Dial desired number for personal speed dial or dial * and number for system speed dial.

6. Select EDIT.

DSS/BLF Button-

Press button of desired station to dial directly

Figure 6-3 Speed Dialing Options

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iPrimo Speakerphone Station User’s Guide

7. Make your speed dial route selection choice from the list on

the LCD by pressing the appropriate button.

Select Line

Select Line Group

Select Prime/Last Line

Select Intercom

ARS

EXIT PREV

Figure 6-4 Selecting Line or Intercom

• Press a line button to select outside line,

• Dial 00 to select prime line or last line used.

• Dial 01 to 16 to select line group.

• Press the INTERCOM button or dial 8 to select intercom.

Note: You may need a pause between numbers to compensate for differences in response time between your system and the host system (ask your attendant about this). To store a pause, press HOLD, then continue dialing. If your system is behind a host system that needs a hookflash to access a feature, PRESS TAP to store a hookflash, then continue dialing.

October, 02 Comdial 71

Programming

8. Dial a number (up to 16 digits long, include * and # if

needed).

0123456789*#

Pause (P)

Flash (F)

ENTER ERASE DONE

Figure 6-5 Dialing a Speed Number

9. Select DONE to store the number.

10. Repeat the previous steps until all numbers are stored, or

select EXIT.

11. Press SPEAKER to end.

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6.3 Feature Access Codes

In addition to the system features which may be programmed using the interactive buttons, several other features may be programmed by using their access codes. The feature codes are programmed like speed dial numbers and can occupy the same programmable buttons on your telephone. Access codes are listed in Appendix A, Feature Access Codes found on page 107.

• To store a system feature access code,

1. Select OPTIONS

2. Select Programming.

3. Select NEXT until Feature Button option appears.

4. Select Feature Button.

Select Feature Location

Show Empty Locations

Show All Locations

Feature Level 1

EXIT PREV

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Programming

5. Select the programmable button at which you wish to store

the feature (remember, if there is anything else programmed at this button, the new programming will overwrite it). For help in selecting a button, select SHOW EMPTY LOCA TIONS to display unused feature buttons (green lights). To display all feature buttons (used and unused) (red lights), select SHOW ALL LOCATIONS.

Account Code

Auto Redial

Call Forward Entry

Call Forward Personal

EXIT PREV NEXT

6. The speakerphone will now display a list of features which

you can scroll through by selecting NEXT.

7. Select the feature you want to assign to the programmable

button.

8. Repeat the previous steps until all numbers are stored.

9. Select EXIT.

10. Press SPEAKER to end.

• To clear a feature button assignment,

—Repeat the above procedure, but select EXIT once you have

selected the feature button.

As you program numbers, fill in the identification strips on your telephone as well as these tables.

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Speed Dial Numbers, Features or DSS/BLF

Locations

(Programmable Buttons)

1 13

2 14

3 15

4 16

5 17

6 18

7 19

8 20

9 21

10 22

11 23

12 24

Personal Speed Dial Numbers

(Keypad Buttons)

1 6

2 7

3 8

4 9

5 0

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Programming

6.4 LCD Feature Buttons

You can create feature access buttons to make operation easier. To do this, use the interactive buttons to select the feature you want to store, and then store it on a programmable button (see the instructions on page 79).

• Account Code —allows you to enter an account code for call record purposes.

• Auto Redial —allows you to redial the last dialed number.

• Authorization Entry Code —allows you the mobility to use your class of service features, prime line assignments, and exception numbers on any telephone in the system.

• Background Music (MUSIC)—allows you to enable or disable background music; also allows you to choose from two pre programmed music sources.

• Call Forward All —allows you to forward all of your calls to another telephone.

• Call Forward Outside System (CFOS)— allows you to forward incoming or transferred calls to telephone numbers outside the system.

• Call Forward Personal —allows you to forward all of your prime line calls to another telephone.

• Call Forward Ring No Answer All (Call Forward RNA All) —allows you to forward all calls that ring at your station but receive no answer after a pre programmed number of rings.

• Call Forward Ring No Answer Personal (Call Forward RNA Personal)—allows you to forward all prime line calls that ring at your station but receive no answer after a pre programmed number of rings.

• Camp-On With Automatic Call Back (CAMP)—allows you to camp on to a station. The system calls you back as soon as the called station becomes idle or occupied.

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• Camp-On (Call Waiting)(CAMP)—when calling a busy station, this feature allows you to send a call waiting tone to the station and to wait on-line for a reply.

• Clear Feature (CLEAR)—clears a currently active or engaged feature.

• Do Not Disturb (DND)—prevents other telephones from ringing your telephone.

• Executive Override —allows overriding a call or a Do Not Disturb condition at another telephone.

• Group Listen —allows others to hear a conversation over the telephone speaker while you use the handset or headset; the distant party can hear only the conversation transmitted through the handset or headset microphone.

• Headset —allows you to use the Headset.

• Meet Me —provides the capability for you to page with the instruction to meet you on line.

• Message Wait —allows you to be notified that there is a message waiting.

• Page Zone —provides one-button access to paging.

• Park Orbit —parks calls in preselected park orbit.

• Pick-Up Direct —allows you to pick up a call ringing elsewhere in your system.

• Pick-Up Group —allows you to pick up a call ringing in your group.

• Privacy Release —allows other telephones which share a line appearance for current call to join.

• Response Messaging —allows you to send an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD telephone.

• Saved Number Redial —redials the last number saved

• Service Observe—allows you to monitor a conversation or activity at another telephone in an undetected manner.

October, 02 Comdial 77

Programming

• Tracker Paging System (Tracker Access)—allows you to enter tracker pager numbers, pickup a tracker page, and either enable and/or disable a pager number.

• Voice-Announce Block —blocks voice announcements.

• Vol u me S ave —allows the preset volume level to be saved.

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6.4.1 PROGRAMMING FEATURE ACCESS BUTTONS

Programming of the feature access buttons may require several selections involving many LCD screens. If an abbreviation used is not familiar to you, consult Appendix B, Display Abbreviations on page

111.

• To create a feature access button,

1. Select OPTIONS.

Select Feature Location

Show Empty Locations

Show All Locations

Feature Level 1

EXIT PREV

Figure 6-6 Selecting a Feature

2. Select Programming.

3. Select NEXT until the Feature Button option appears.

4. Select Feature Button.

5. Select the Feature Level interactive button to toggle between

1 and 2.

6. Select one of the three options.

• Show Empty Locations - green lights

• Show All Locations - red lights

• Feature Level

7. Select the button you want to assign as a feature button.

October, 02 Comdial 79

Programming

8. Select the feature you want to assign to by selecting the cor-

responding interactive button. (Select NEXT to scroll through the list of available feature.

9. Repeat steps 1 through 7 for other features.

10. Select EXIT to end programming.

• To clear a feature button assignment,

—Repeat the above procedure, but select CLEAR before

selecting storage location button.

6.5 Reminder Alert

You can set up to two reminder alerts to sound so that you will remember important regular events or occasional events.

• To set a reminder alert at your telephone,

1. Select OPTIONS.

2. Select Programming.

Reminder Alert 1 OFF

Reminder Alert 2 OFF

EXIT PREV

Figure 6-7 Setting an Alert

3. Select NEXT until the Reminder Alert option appears.

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4. Select Reminder Alert.

Reminder Alert 1 ON

Time 04:00 AM

EXIT PREV

Figure 6-8 Setting the Alert Time

5. Select Reminder Alert 1 or Reminder Alert 2 to select avail-

able alert designation; if you have already programmed an alert for 1, select 2 to set a second alert condition.

6. Dial reminder time using the numbers on the dial pad

(remember to add a zero [0] before single digit times: 01 for one o’clock, 02 for 2 o’clock, etc.)

7. Toggle interactive button between AM or PM.

8. Select Reminder Alert interactive button to select ON.

9. Select EXIT.

October, 02 Comdial 81

Programming

When an alert sounds at the set time, you hear four short tone bursts, which will continue until acted upon. If you are not at your station to hear the alert when it sounds, your telephone’s ring tone changes to the alert tone for every incoming call until you respond to the alert.

Wednesday 19 11:36am

Alert 1 04:00 AM CLEAR

VMAIL OPTIONS

Figure 6-9 Respond to an Alert

• To respond to an alert after it sounds, choose one of the following:

1. Select CLEAR to turn off the alert.

2. Select SET to reset the alert for the same time the following

day.

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6.6 Response Message Button

You may program a RESPONSE MESSAGE button, which allows you to send an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD speakerphone, or to send an LCD message to another LCD speakerphone that you call and receive a busy signal or no answer.

• To store a fixed RESPONSE MESSAGE button (delivers the same message each time it is pressed),

1. Select OPTIONS.

2. Select Programming.

3. Select NEXT until the Feature Button option appears.

4. Select Feature Button.

5. Select the programmable button you wish to use as a

response message button.

6. Select NEXT until the Response Message option appears.

7. Select Response Message.

8. Select from the list of displayed messages. Select NEXT to

scroll through the list of messages. If you use the Back at or Call options add to them as follows:

• For Back at message, dial the code for the time numbers and colon from dialing codes table.

For example, dial #0001290405 for time 01:45.

• For the Call message, dial the code for telephone number where you can be reached.

For example, dial #090708150202

0000 for number 978-2200).

9. Repeat steps 5 through 8 for other features, or select EXIT

to end programming.

October, 02 Comdial 83

Programming

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iPrimo Speakerphone Station User’s Guide

7. OTHER ADVANCED FEATURES

7.1 Background Music

If the telephone system supplies background music, you can turn it on at your IP speakerphone while on-hook and idle. The system automat ically turns background music off during calls and voice announcements.

• To turn the music on,

1. Select OPTIONS.

2. Select Programming.

Background Music 1

Voice Announce Block OFF

Do Not Disturb OFF

Contrast Level 6

SET CLR EXIT

Figure 7-1 Setting Background Music

3. Select Background Music.

4. Select Background Music interactive button and toggle

between 1 or 2.

5. Select EXIT.

6. Adjust the music volume with the volume buttons.

October, 02 Comdial 85

Other Advanced Features

• To turn the music off,

1. Select OPTIONS.

2. Select Programming.

3. Select Background Music.

4. Select the Background Music interactive button and select

OFF.

5. Select EXIT.

7.2 Line Groups

Some systems have telephone lines arranged into line groups which may be accessed for outside calling instead of selecting an individual line button.

• If your system has line groups, access them as follows:

1. Press INTERCOM.

2. Dial the desired line group access code,

Line Group Access Codes

Line Group Default Code Active code*

1 9

2 through 11 80 through 89

12 through 16 60 through 64

* If your system attendant has reassigned your line group access codes, write them here for future reference.

3. Listen for outside dial tone.

4. Dial the desired number.

5. Lift the handset to talk.

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7.3 Do Not Disturb Condition

This feature keeps calls from ringing at your IP speakerphone and makes your station appear to be busy to intercom calls. As a reminder, a station that is set in Do Not Disturb mode will display this infor mation on the display.

• To enable DND, proceed as follows:

1. Select OPTIONS.

2. Select Programming.

Background Music 1

Voice Announce Block OFF

Do Not Disturb ON

Contrast Level 6

EXiT PREV NEXT

Figure 7-2 Setting Do Not Disturb

3. Select Do Not Disturb.

4. Select Do Not Disturb interact button to toggle between ON

and OFF.

5. Select EXIT.

• To disable the DND condition,

—Repeat the above procedure, but select OFF instead of ON at

step 4.

October, 02 Comdial 87

Other Advanced Features

• To set a Do Not Disturb condition at your telephone when a call rings at your station,

1. Hear ringing and notice incoming call information in display.

2. Select OPTIONS.

3. Select Programming.

4. Select Do Not Disturb.

5. Select the Do Not Disturb interact button. Ringing will

stop, caller will hear the do not disturb tone, and your tele phone will remain in DND until you disable the feature (described above).

6. SELECT EXIT.

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7.4 Automatic Redial

If your station has the multiple automatic redial feature enabled, you can place up to ten numbers in your telephone’s redial queue.

Note: The AUTOMATIC REDIAL button described in the following steps must be programmed by your system installer or attendant. Individual users DO NOT have access to program ming of this feature.

• To use the automatic redial feature to redial a busy or unanswered number,

Wednesday 19 11:36am

L123

CONF ARDL

Figure 7-3 Initiating Auto Redial

1. While on the call, select Auto Redial or press the AUTO-

MATIC REDIAL button programmed by your installer.

2. The system repeatedly dials the number until you cancel the

feature or the system has dialed the number a pre pro

grammed number of times (determined by your system installer).

3. The AUTOMATIC REDIAL light flashes between redials and turns on steady during redialing.

October, 02 Comdial 89

Other Advanced Features

4. If your installer has enabled answer supervision on your line, the system automatically cancels automatic redialing and turns the AUTOMATIC REDIAL light off.

5. If answer supervision is NOT enabled, select Auto Redial or the programmed AUTOMATIC REDIAL button while on the call to cancel automatic redialing,

6. If your system installer has enabled the redial multiple numbers feature, you can have up to ten numbers in your redial queue. To add numbers to your redial queue, REPEAT step 1 in the above procedure.

• To scroll through numbers in your redial queue if your telephone is currently idle,

1. Select Auto Redial or the programmed AUTOMATIC

REDIAL button. The display shows the last number dialed.

2. Choose one of the following:

• Select REMOVE to remove the number from the redial queue.

• Select NEXT to scroll to the next number in the queue.

• Select EXIT to exit from the redial queue.

• To interrupt the redialing procedure so that you can scroll through numbers in your redial queue,

1. While your telephone is in the process of dialing a number,

Select Auto Redial or the programmed AUTOMATIC REDIAL button twice. This treats the number as answered, cancels automatic redialing for that number, and puts the number back in the automatic redial queue. The display shows the last number dialed.

2. Choose from one of the following:

• Select REMOVE to remove the number from the redial queue.

• Select NEXT to scroll to the next number in the queue.

• Select EXIT to exit from the redial queue.

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Vertical Communications 8012S User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1. GETTING STARTED

1.1 Setting Up Your Speakerphone

1.2 Positioning Your Speakerphone

1.3 Using Your Speakerphone

1.4 Setting Display Contrast

1.5 Setting a Personal Ringing Tone

1.6 Setting Volume Levels

1.7 Answering and Making Calls

1.8 Understanding the Basic Functions

1.9 Your Speakerphone’s Buttons

1.10 Your Speakerphone’s Display Lights

1.11 Understanding The Large Screen Display

2. ANSWERING CALLS

2.1 Answering Outside Calls

2.1.1 USING CALL HANDLING BUTTONS

2.2 Answering Intercom Calls

2.3 Answering Night-Transferred Calls

2.4 Holding Calls

2.4.1 HANDLING HOLD RECALLS

2.4.2 USING DIRECTED CALL HOLD

2.4.3 SELECTING SPECIFIC HELD CALLS

2.5 Call Pickup

2.5.1 GROUP CALL PICKUP

2.5.2 DIRECTED CALL PICKUP

2.5.3 PICKUP FOR MONITORED STATIONS

2.5.4 SERVICING A MONITORED STATION

2.6 Receiving SOHVA Announcements

2.6.1 HANDLING AN INCOMING SOHVA

2.6.2 VOICE ANNOUNCE BLOCKING

2.7 Caller ID (Automatic Number Identification)

3. MAKING CALLS

3.1 Making Outside Calls

3.2 Making Intercom Calls

3.3 Automatic Dialing

3.4 Redialing

3.4.1 REDIAL - LAST-DIALED NUMBER

3.4.2 REDIAL PROGRAMMING (STORING NUMBERS)

3.5 Camping On - Busy Station, Automatic Callback

3.6 Advanced Camping On Options

3.6.1 IDLE STATION, AUTOMATIC CALLBACK

3.6.2 BUSY STATION, WAIT FOR AN ANSWER (CALL WAITING)

3.7 Sending Subdued Off-Hook Voice Announcements

4. ADVANCED CALL HANDLING

4.1 Waiting for a Line (Queuing)

4.2 Conferencing

4.3 Call Forwarding

4.3.1 FORWARDING A CALL

4.3.2 DIVERTING ALL CALLS TO ANOTHER STATION

4.3.3 CALL FORWARD OUTSIDE SYSTEM (CFOS)

4.4 Call Parking

4.4.1 PARKING A CALL

4.4.2 HANDLING PARK RECALLS

4.5 Call Transferring

4.5.1 SCREENED CALL TRANSFERS

4.5.2 UNSCREENED CALL TRANSFERS

4.6 Other Call Transferring Options

4.6.1 HOT TRANSFER

4.6.2 QUICK TRANSFER

5. NONVERBAL MESSAGING

5.1 LCD Message Delivery

5.2 Message Waiting Light and Messaging

5.3 Response Message Delivery

6. PROGRAMMING

6.1 DSS Numbers

6.2 Speed Dial Numbers

6.3 Feature Access Codes

6.4 LCD Feature Buttons

6.4.1 PROGRAMMING FEATURE ACCESS BUTTONS

6.5 Reminder Alert

6.6 Response Message Button

7. OTHER ADVANCED FEATURES

7.1 Background Music

7.2 Line Groups

7.3 Do Not Disturb Condition

7.4 Automatic Redial