Note: Continuing research results in steady improvements; therefore, information
in this manual is subject to change without notice.
Note: Only instructions originating from the factory or its authorized translation
representative(s) are considered to be the original set of in structions.
E May, 2011 Taylor (Original Publication)
(Updated October, 2011)
All rights reserved.
073946-M
The word Taylor and the Crown design
are registered trademarks in the United States
of America and certain other countries.
Models C819 & C821Table of Contents
Taylor Company
750 N. Blackhawk Blvd.
Rockton, IL 61072
Section 1To the Installer
The following are general installation instructions.
For complete installation details, please see the
checkout card.
cause severe injuries.
This unit has many sharp edges that can
Installer Safety
In all areas of the world, equipment should
be installed in accordance with existing local codes.
Please contact your local authorities if you have any
questions.
Care should be taken to ensure that all basic safety
practices are followed during the installation and
servicing activities related to the installation and
service of Taylor equipment.
SOnly Taylor authorized service personnel
should perform installation and repairs on
the equipment.
SAuthorized service personnel should consult
OSHA Standard 29CFRI910.147 or the
applicable code of the local area for the
industry standards on lockout/tagout
procedures before beginning any installation
or repairs.
SAuthorized service personnel must ensure
that the proper PPE is available and worn
when required during installation and
service.
SAuthorized service personnel must remove
all metal jewelry, rings, and watches before
working on electrical equipment.
The main power supply(s) to the equipment
must be disconnected prior to performing any
repairs. Failure to follow this instruction may result in
personal injury or death from electrical shock or
hazardous moving parts as well as poor
performance or damage to the equipment.
Site Preparation
Review the area where the unit will be installed
before uncrating the unit. Make sure all possible
hazards to the user or the equipment have been
addressed.
Electrical Connections
The grill is supplied with one power cord. Check the
data plate on the grill for voltage, cycle, phase and
electrical specifications.
For proper power connections, refer to the wiring
diagram provided inside the left side panel, attached
to the gas manifold assembly. The power connection
is located behind the access line cover on the front
of the grill.
In the United States, this equipment is intended to
be installed in accordance with the National
Electrical Code (NEC), ANSI/NFPA 70-1987. The
purpose of the NEC code is the practical
safeguarding of persons and property from hazards
arising from the use of electricity. This code contains
provisions considered necessary for safety.
Compliance therewith and proper maintenance will
result in an installation essentially free from hazard!
In all other areas of the world, equipment should be
installed in accordance with the existing local codes.
Please contact your local authorities.
The Proper Wire Size and Branch Circuit
Overcurrent Device shall be selected according to
the data label information and in accordance with
CEC Part I 2006, Section 14-100(e)(i).
Note:Allrepairsmustbeperformedbyan
authorized Taylor Service Technician.
Models C819 & C821To the Installer
1
FOLLOW YOUR LOCAL ELECTRICAL CODES!
CAUTION: THIS EQUIPMENT MUST BE
PROPERLY GROUNDED! FAILURE TO DO SO
CAN RESULT IN SEVERE PERSONAL INJURY
FROM ELECTRICAL SHOCK!
This unit is provided with an equipotential
grounding lug that is to be properly attached to the
rear of the frame by the authorized installer. The
installation location is marked by the equipotential
bonding symbol (5021 of IEC 60417-1) on both the
removable panel and the equipment's frame.
SStationary appliances which are not
equipped with a power cord and a plug or
another device to disconnect the appliance
from the power source must have an all-pole
disconnecting device with a contact gap of
at least 3 mm installed in the external
installation.
SAppliances that are permanently connected
to fixed wiring and for which leakage
currents may exceed 10 mA, particularly
when disconnected or not used for long
periods, or during initial installation, shall
have protective devices such as a GFI to
protect against the leakage of current and
be installed by the authorized personnel to
the local codes.
SSupply cords used with this unit shall be
oil-resistant, sheathed flexible cable, not
lighter than ordinary polychloroprene or
other equivalent synthetic
elastomer-sheathed cord (Code designation
60245 IEC 57) installed with the proper cord
anchorage to relieve conductors from strain,
including twisting, at the terminals and
protect the insulation of the conductors from
abrasion.
Installation
WARNING: Improper installation, adjustment,
alteration, service, or maintenance can cause
property damage, injury or death. Read the
installation, operating and maintenance
instructions thoroughly before installing or
servicing this equipment.
This machine is designed for indoor use only.
DO NOT installthemachineinanarea
where a water jet could be used to clean or rinse the
machine. Failure to follow this instruction may result
in serious electrical shock.
This grill must be installed on a level
surface. Failure to comply may result in personal
injury or equipment damage.
Installation of Cab le Kit
If the unit is permanently connected, the Cable Kit
must be installed. Flexible conduit must be used
when installing the appliance.
Ventilation and Clearance
To ensure proper operation of this appliance, it must
be installed so that the products of combustion are
efficiently removed.
After set up, do not store anything on top of
the grill. Failure to follow this instruction may result
in a fire hazard.
Grease Disposal Container
If the grill is not factory-equipped with grease
disposal containers, the store is required to provide
appropriate grease disposal containers in
accordance with NSF Standard 4 requirements.
2
Models C819 & C821To the Installer
Section 2To the Operator
The grill you have purchased has been carefully
engineered and manufactured to provide
dependable operation.
This grill, when properly operated and maintained,
will produce a consistent quality product. Like all
mechanical products, it will require cleaning and
maintenance. A minimum amount of care and
attention is necessary if the operating procedures in
this manual are followed closely.
This Operator's Manual should be read before
operating or performing any maintenance on your
equipment.
It is strongly recommended that all personnel
responsible for the equipment's operation and
cleaning review these procedures for proper training
and assurance that no misunderstandings exist.
In the event you should require technical assistance,
please contact your local authorized Taylor
Distributor.
Note: Warranty is valid only if the parts are
authorized Taylor parts, purchased from an
authorized Taylor Distributor, and the required
service work is provided by an authorized Taylor
service technician. Taylor reserves the right to deny
warranty claims on equipment or parts if
non-approved parts or refrigerant were installed in
the machine, system modifications were performed
beyond factory recommendations, or it is determined
that the failure was caused by neglect or abuse.
Note: Constant research results in steady
improvements; therefore, information in this
manual is subject to change without notice.
If the crossed out wheeled bin symbol is
affixed to this product, it signifies that this product is
compliant with the EU Directive as well as other
similar legislation in effect after August 13, 2005.
Therefore, it must be collected separately after its
use is completed and cannot be disposed as
unsorted municipal waste.
The user is responsible for returning the product to
the appropriate collection facility as specified by your
local code.
For additional information regarding applicable local
laws, please contact the municipal facility and/or
local distributor.
Models C819 & C821To the Operator
3
Section 3Safety
We, at Taylor Company, are concerned about the
safety of the operator when he or she comes in
contact with the grill and its parts. Taylor has gone
to extreme efforts to design and manufacture built-in
safety features to protect both you and the service
technician. As an example, warning labels have
been attached to the grill to further point out safety
precautions to the operator.
IMPORTANT - Failure to adhere to the
following safety precautions may result in
severe personal injury or death. Failure to
comply with these warnings may damage the
machine and its components. Component
damage will result in part replacement expense
and service repair expense.
To Operate Safely:
DO NOT operate the grill without reading
this Operator's Manual. This manual should be kept
in a safe place for future reference.
SStationary appliances which are not
equipped with a power cord and a plug or
other device to disconnect the appliance
from the power source must have an all-pole
disconnecting device with a contact gap of
at least 3 mm installed in the external
installation.
SAppliances that are permanently connected
to fixed wiring and for which leakage
currents may exceed 10 mA, particularly
when disconnected or not used for long
periods, or during initial installation, shall
have protective devices such as a GFI to
protect against the leakage of current and
be installed by the authorized personnel to
the local codes.
SSupply cords used with this unit shall be
oil-resistant, sheathed flexible cable, not
lighter than ordinary polychloroprene or
other equivalent synthetic
elastomer-sheathed cord, (Code designation
60245 IEC 57), installed with the proper
cord anchorage to relieve conductors from
strain, including twisting, at the terminals
and protect the insulation of the conductors
from abrasion.
Per IEC 60335-1 and its part 2 standards, “This
appliance is to be used only by trained personnel. It
is not intended for use by children or people with
reduced physical, sensory, or mental capabilities, or
lack of experience and knowledge, unless given
supervision or instruction concerning the use of the
appliance by a person responsible for their safety.”
Failure to follow the instructions below may
result in severe injury or death from electrocution:
SDO NOT operate the grill unless it is
properly grounded.
SDO NOT operate the grill with larger fuses
than specified on the data label.
SDO NOT operate the grill unless all service
panels and access doors are attached with
screws.
IMPORTANT: DO NOT use a water jet or
spray excessive water on or anywhere near the
grill. Failure to follow this instruction may result in
serious electrical shock and cause permanent
electrical and mechanical damage to internal parts.
Failure to follow this instruction may result in:
Sserious electrical shock
Sburns from hot steam
Sliquid collecting inside the grill and
destroying electrical components
4
Models C819 & C821Safety
This appliance must be isolated from all
combustible construction and materials including,
but not limited to: walls, partitions, furniture, floors,
curtains, paper, boxes, and decorations. Failure to
comply may result in a fire and cause destruction
and severe injury.
FORYOURSAFETY
Do not store or use gasoline or other
flammable vapors or liquids in the vicinity of
this or any other appliance.
USE EXTREME CAUTION while setting up,
operating, and cleaning the grill.
SAvoid coming in contact with hot grill
surfaces or with hot grease.
SDO NOT prepare or remove product without
proper equipment.
SDO NOT allow untrained personnel to
operate this grill.
Failure to follow these instructions can result in burn
injuries.
Take caution to protect eyes, lungs, and all
parts of the body from potential harm when using
any chemical cleaner. Failure to follow this
instruction may result in a chemical burn.
DO NOT use any abrasives or cleaners
other than approved foodservice cleaners and
degreasers. Failure to comply may cause illness to
the consumer and may also damage grill surfaces.
For thorough cleaning, the grill must be
pulled away from the wall. Before moving the grill,
remove the grease cans. Turn off the gas at the
quick connect shut-off valve on the flexible hose.
Disconnect the gas quick connector. Disconnect the
tether to the grill, which is located on the back panel
of the unit.
To return the grill to its original position, reverse the
steps. Use extreme caution to smoothly and slowly
roll the grill backward into place.
Failure to do so may cause the grill to tip and can
result in severe equipment damage or personal
injury.
DO NOT use cold water or ice to cool the
upper platen or the lower cook surface. Failure to
follow this instruction may result in:
Sserious electrical shock
Sburns from hot steam
Sliquid collecting inside the grill and
destroying electrical components
SDO NOT obstruct the ventilation openings at
the rear of this appliance.
SDO NOT obstruct the flow of air in and
around the grill.
NOTICE all warning labels that have been
attached to the grill to further point out safety
precautions to the operator.
Models C819 & C821Safety
5
This piece of equipment is made in America and has
American sizes on hardware. All metric conversions
are approximate and vary in size.
NOISE LEVEL: Airborne noise emission does not
exceed 70 dB(A) when measured at a distance of
1.0 meter from the surface of the machine and at a
height of 1.6 meters from the floor.
If the crossed out wheeled bin symbol is
affixed to this product, it signifies that this product is
compliant with the EU Directive as well as other
similar legislation in effect after August 13, 2005.
Therefore, it must be collected separately after its
use is completed, and cannot be disposed as
unsorted municipal waste.
These instructions are valid only if the country code
symbol appears on the appliance. If the symbol does
not appear on the appliance, refer to the technical
instructions which give the necessary instructions for
adapting the appliance to the utilization conditions of
that country.
The user is responsible for returning the product to
the appropriate collection facility, as specified by
your local code.
For additional information regarding applicable local
laws, please contact the municipal facility and/or
local distributor.
The Models C819 and C821 are 24” (610 mm) grills.
The C819 is equipped with two independent 12”
(305 mm) upper platens and the Model C821 is
equipped with one independent 12” (305 mm) upper
platen.
These grills are capable of cooking a variety of
products and feature two cooking options. They
provide all the features of a flat grill as well as the
advantages of two-sided cooking.
Note: The two platen Model C819 has been
selected to illustrate the step-by-step procedures.
For grills equipped with less than two platens,
perform the following steps as appropriate for your
grill platen configuration.
Daily Opening Procedures
Before operating the grill, the release material
sheets must be installed on the upper platens. The
release material sheets are reversed and rotated on
a daily basis (black side vs. brown side.)
Step 1
Slide the release sheet retainer through the hemmed
end of the release material sheet.
Figure 5
Step 2
Hook the release sheet retainer on the release
material shoulder screws at the top of the upper
platen.
Perform the following steps for installing the release
material sheets:
CAUTION: Make sure the grill is COOL
before attempting to install or remove release
material sheets.
Models C819 & C821Operating Procedures
11
Figure 6
110531
Step 3
Hold the non-hemmed end of the release material
sheet. Gently pull the sheet tight, wrapping it around
the platen in a side-to-side manner.
Step 5
Check the tightness of the release material sheet
against the upper platen.
Figure 7
Note: Check the alignment of the release material
sheet and make sure it fits smoothly over the upper
platen.
Step 4
Place the release material clips over the release
material sheet. Press them into place over the
release material bar at the top of the platen.
Figure 8
Figure 9
Note: Installing the release material sheets too
tightly may cause premature failure of the sheet.
Step 6
Repeat steps 1 through 5 for the remaining upper
platen.
Note: Temperature checks should only be
conducted with the release material sheets removed.
12
Models C819 & C821Operating Procedures
The release material must be replaced when:
Care of Release Material Sheets
SCleaning procedures fail to remove all
buildup and product sticks to the release
material.
SA tear appears in the cooking area of the
release material, causing product to stick to
the release material.
DO NOT:
SDO NOT fold or crease.
Figure 11
SDO NOT touch with sharp objects, grill
scrapers, or abrasive pads.
SDO NOT place under other equipment or
objects.
SDO NOT hot-hose or soak in water.
Figure 10
Note: It is not necessary to change the release
material if small pin holes develop on the sheet.
CAUTION: The upper platen surface and
release material are very hot. To prevent burn
injuries, wear heat-resistant gloves when
replacing release material.
DO:
SDO clean with a squeegee after each run of
product.
SDO wipe with a clean, sanitizer-soaked grill
cloth a minimum of 4 times per hour and
more often during peak periods.
SDO clean daily on both sides, using an
approved high temperature grill cleaner and
the grill cleaning pad and holder identified on
page 9.
110602
Models C819 & C821Operating Procedures
13
Start Up of the Grill
IMPORTANT! Clean the release
sheets using the grill cleaning pad and
holder identified on page 9 ONLY. Using any
other pad and holder will damage the
release sheets.
Figure 12
Note: Contact your local Taylor Distributor to
purchase the grill cleaning pad and holder.
(See page 9.)
SDO rinse to remove cleaner and allow to dry
onaflatsurface.
SDO rotate the release material daily and
re-install on opposite side than previously
used (black side vs. brown side).
IMPORTANT! The lower grill surface and the
upper platen MUST BE CLEAN before starting
these procedures.
Step 1
Place the power switch in the ON position.
Figure 13
The control will display the word “INITIALIZATION”
for five seconds and then enter the OFF mode. The
control will now display the word “OFF”. The
temperature indicators will not be illuminated. A tone
will sound for 20 seconds. This tone can be stopped
immediately by touching the raise button, the
standby button, or anywhere on the display screen.
110602
14
Figure 14
Models C819 & C821Operating Procedures
Step 2
Touch a menu key on the control to start the grill.
The grill will start heating up to the proper
temperature. The control will display the selected
menu item and indicate “BOTTOM TOO COOL” and
“TOP TOO COOL”. The grill temperature indicators
will be illuminated in amber.
Figure 15
Note: If an ignition failure fault occurs upon start up,
press the center of the control. The control will
display “OFF”. Refer to problem #2, items a, b, and c
of the Gas Grill Troubleshooting Guide on page 34.
After five minutes has elapsed, press the menu key
again. If the ignition failure fault was not resolved,
please call your authorized service technician.
When the grill is at the proper temperature, the
temperature statements will no longer display and
the temperature indicators will be illuminated in
green.
Figure 16
Figure 17
Models C819 & C821Operating Procedures
15
Programming Menu Items
To enter the Program Mode, the grill control must be
in the OFF or IDLE mode.
Step 1
Press and hold the PROGRAM key for
approximately five seconds to enter the Program
Mode.
Step 3
The PROGRAM MODE screen will appear.
Figure 20
UNITS Key
The UNITS key is used to select either English or
metric units of measure. The UNITS key toggles
between F and C with each key press.
Figure 18
Step 2
The PASSWORD screen will appear. Enter the
following password: STORE1.PresstheOKkey.
Figure 19
ADJUST VOLUME Key
The ADJUST VOLUME key displays the current
volume. To increase or decrease the volume, use
the UP and DOWN arrow keys.
Figure 21
16
Models C819 & C821Operating Procedures
MENU EDIT Key
The MENU EDIT key is used to program a menu
item. When the MENU EDIT key is pressed, the
following screen will display.
Figure 22
If there is more than one screen of menu items,
press the Previous or Next arrow keys to access the
other menu items.
Press the menu item key to be programmed. The
following screen will display.
To edit a menu item, press the menu item key to
bring up a virtual keyboard. Type in the desired
name (up to 8 characters per line) and then press
the “X” key to return to the previous screen.
Figure 24
ACTIVE: YES or NO. This key displays the current
selection. Pressing the key toggles to the opposite
selection. Selecting YES will display the menu item
on the main display screen.
TOP TEMP: This key displays the current set point
temperature for the platen. To increase or decrease
the temperature, use the UP and DOWN arrow keys.
BOTTOM TEMP: This key displays the current set
point temperature for the lower grill surface. To
increase or decrease the temperature, use the UP
and DOWN arrow keys.
Note: When setting the temperatures for a given
item, the limits are 150°F to 450°F (66°C to 232°C)
for the upper platen and 150°F to 400°F (66°C to
204°C) for the lower grill surface. If the temperatures
are set lower or higher than the temperature limits,
the set point at the control will default to 150°F and
450°F (66°C and 232°C), respectively.
CLAM/FLAT: This key displays the current setting
(CLAM or FLAT) associated with that function.
Pressing the key toggles the mode to the opposite
selection.
GAP: This key is only active if CLAM has been
selected. The key displays the platen gap (in inches
or mm) associated with the FUNCTION. To increase
or decrease the gap setting, use the UP and DOWN
Figure 23
Models C819 & C821Operating Procedures
arrow keys.
17
MULTIPLE TIMING FUNCTIONS: There is one
timing function for clam items and a maximum of 3
timing functions for each flat menu item. Each
function has a set of parameters associated with it.
The function currently associated with the menu item
is displayed. Pressing either function 1, function 2, or
function 3 will bring up the next function in the list.
The functions provided are:
SREMOVE IN
STURN IN
SSEAR IN
ALARM AUTO/MANUAL: This key displays the
current status of the alarm mode. Pressing the key
toggles the mode to the opposite selection.
If ALARM AUTO is selected, the alarm will
automatically stop after five seconds has elapsed.
Selecting ALARM MANUAL requires the operator to
manually stop the alarm by touching the raise
button, the standby button, or anywhere on the
display screen.
XXX SECONDS: This key displays the time
associated with that menu item in seconds. To
increase or decrease the seconds setting, use the
UP and DOWN arrow keys.
VIEW HELP Key
The View Help key is not functional at this time
(future development).
Remove the USB cable cap from the USB connector
to access the USB port.
Note: Grills built prior to serial number M1035495
will require the front control panel be lowered to
access the control display boards.
Step 2
Insert the USB flash drive into the USB port.
Step 3
Press and hold the PROGRAM key for 5 seconds to
enter the Program Mode.
Upon completion of all programming selections,
save the selections by pressing the OK key. To
return to the main display screen without saving the
programming selections, press the X key.
SERVICE CONTACT INFORMATION Key
Press the SERVICE CONTACT INFORMATION key
to view the programmed service contact information.
Figure 26
Step 4
Enter the Operator Password “STORE1” and press
the OK key.
110603
Figure 25
18
Figure 27
Models C819 & C821Operating Procedures
Step 5
Press the MENU EDIT key.
Figure 28
Step 6
Press the STORE MENU TO USB key.
Loading Menu Items From USB
Once the proper software is loaded on the USB flash
drive, the next control board can be programmed
from the USB flash drive.
Step 1
Repeat Steps 1 through 5 from “Loading Store Menu
Items to USB.”
Step 2
Press the LOAD MENU FROM USB key.
Step 3
The control can display up to 5 different menu
options loaded on the USB flash drive. Select the
key for the correct menu to load. The control will
display “DONE” at the bottom of the screen when
the menu is loaded.
Step 4
Remove the USB flash drive from the USB port and
reinstall the USB cable cap on the USB connector.
Note: Grills built prior to serial number M1035495
will require the front control panel be reinstalled.
Figure 29
Step 7
Enter a file name (up to 8 characters) to save the
menu items, using the keyboard displayed on the
control. Press the OK key. The menu items are
saved to the USB flash drive.
Step 8
Remove the USB flash drive from the USB port and
reinstall the USB cable cap on the USB connector.
Note: Grills built prior to serial number M1035495
will require the front control panel be reinstalled.
Step 5
To load menu items from the USB flash drive to
another control board, repeat these software loading
procedures.
110603
Models C819 & C821Operating Procedures
19
Patty Placement
Placement procedures of meat products must be
followed on the grill. Meat must be placed on the
lower grill surface from front to back. When the cook
cycle is complete, the upper platen will raise.
Note: It is very important that all patties be
removed from the lower grill surface in the same
sequence that they were placed before cooking.
Patties must be removed immediately after the
upper platen has been raised to the OPEN position
and after the meat has been seasoned.
Patties are generally placed two at a time from front to back of grill and right to left. The removal order of the
patties is shown in the diagram by the number shown in the center of each patty.
20
Models C819 & C821Operating Procedures
Operating Procedures
Cooking Product
Step 1
Select the menu item to be cooked. The grill is at the
correct temperature if the control does not display
any temperature statements and the grill
temperature indicators are green.
Step 2
Quickly place the product on the lower grill surface,
from front to back.
During the cooking cycle, the display will show the
name of the current menu item, “REMOVE IN”, and
the time remaining until the product should be
removed.
Figure 31
Step 3
Press the STANDBY button once.
Figure 30
The display reads “MOVING DOWN” as the platen
lowers to the cook surface.
At the end of the cook cycle, the control will display
“DONE”, a tone will sound, and the platen will
automatically raise.
Figure 32
Note: To cancel a cook cycle at any time, press the
RAISE button. A tone will sound and the display will
read “CANCEL” for five seconds and then enter an
IDLE mode.
Models C819 & C821Operating Procedures
21
Standby Procedures
Menu Parameters
Whenever the grill is idle and product is not being
cooked, the upper platen must be placed in the
STANDBY position.
Step 1
To place the upper platen in the STANDBY position,
press the STANDBY button twice from the open
position.
Figure 33
The control will display “GOING TO STANDBY” and
then change to display “STANDBY”.
Step 2
To raise the upper platen to the OPEN position and
resume cooking, press the RAISE button.
To view the settings and actual temperatures for the
current item, press and hold the menu item key a
minimum of 5 seconds. The screen will display the
cook time, gap setting, temperature set points and
actual temperature readings for each zone for that
menu item.
Figure 35
If a key is not pressed for 20 seconds, the grill
control will return to the normal display. Pushing the
“X” key will bring the display back to the main display
page.
Cleaning After Each Run of Product
Figure 34
CAUTION: Never use force to raise the
upper platen. Damage to components may
result. Only use the RAISE button to open the
upper platen!
Step 1
Using the grill scraper, scrape the grease on the
lower grill surface from front to back. Do not scrape
across the rear of the lower grill surface with the grill
scraper.
Figure 36
22
Models C819 & C821Operating Procedures
Step 2
Use the wiper squeegee to clean the release
material sheet on the upper platen. Use a diagonal
motion to clean the sheet. Hold the handle at a slight
upward angle, with the wiper end facing downward.
Figure 37
Note: Do not use excessive pressure when wiping
the release material sheet. Using excessive
pressure can scratch or tear the sheet.
Step 3
Using the wiper squeegee, push the grease at the
rear of the lower grill surface into the grease can.
DO NOT use the grill scraper for this step.
CAUTION: The upper platen surface is
very HOT! To prevent burn injuries, use extreme
caution when wiping the release material sheet.
Daily Cleaning Procedures
Step 1
Raise the upper platen to the OPEN position by
pressing the red RAISE button.
Figure 38
Step 4
Use the grill cloth to clean the back splash plate and
the bullnose areas as needed during operation.
Note: To increase the life of the release material
sheet, wipe it with a clean, sanitizer-soaked, folded
grill cloth a minimum of four times every hour.
Models C819 & C821Operating Procedures
upper platen. Damage to components may
result. Only use the RAISE button to open the
upper platen!
23
CAUTION: Never use force to raise the
Step 2
Press the CLEAN key. When the cook surfaces
reach the proper temperature for cleaning, an alarm
will sound and the message “READY TO CLEAN”
will be displayed.
Figure 39
Step 3
Press the RAISE button to cancel the alarm.
Step 4
Put on heat-resistant gloves.
Figure 41
CAUTION: The upper platen surface and
release material sheets are very hot. To prevent
burn injuries, use extreme care.
Step 5
Wipe the exposed surface of the release material
sheets with a clean, sanitizer-soaked grill cloth.
Figure 40
24
Figure 42
Models C819 & C821Operating Procedures
Step 6
Remove the release material clip, release sheet
retainer, and the release material sheet. Take these
parts to the sink to be washed and rinsed.
Figure 43
Step 7
Repeat steps 1 through 6 for the remaining upper
platen.
Step 10
Scrape the lower grill surface with the grill scraper,
from front to back.
Figure 45
Step 11
Use the wiper squeegee to push residual grease into
the grease cans.
Step 8
Wash and rinse the clips and retainers in the sink.
Set them aside for future use.
Step 9
Set the release material sheets aside on a clean, flat
surface next to the sink until further cleaning is
performed. DO NOT fold, crease, or place them on
sharp objects.
Figure 46
Step 12
Remove, empty, and reinstall the grease cans.
Figure 44
Models C819 & C821Operating Procedures
25
Figure 47
Step 13
Using an approved high temperature grill cleaner,
pour approximately 3 oz. (90 ml) onto each 12” (305
mm) cook zone.
Figure 48
Step 14
Firmly attach the non-abrasive pad to the grill
cleaning pad holder.
IMPORTANT! Use the grill cleaning pad
and holder identified on page 9 ONLY. Using any
other pad and holder will damage the release
sheets.
DO NOT use metal scrapers, abrasive
pads, screens, or wire brushes. This could result
in damage to the components.
Step 17
Apply grill cleaner to the platen cook surfaces.
Figure 50
Step 18
Apply grill cleaner to the back side of the platens.
Step 15
Dip the pad into the grill cleaner.
IMPORTANT: DO NOT SCRUB while applying
grill cleaner in the following steps:
Step 16
Apply grill cleaner to the front side of the upper
platens.
Figure 49
Figure 51
Step 19
Apply grill cleaner to the outer edges of the platens.
Step 20
Press the STANDBY button to lower one of the
platens.
Step 21
Apply grill cleaner to the inner edges of the platens.
Step 22
Press the RAISE button to raise the lowered platen.
110602
26
Models C819 & C821Operating Procedures
Step 23
Lightly scrub the front side of the platens with the
non-abrasive pad until all soil has been liquified by
the grill cleaner. For stubborn soils, apply additional
grill cleaner and lightly scrub. Do not rinse the
platens at this time.
Step 24
Lightly scrub the platen cook surfaces.
Figure 52
Step 30
With a clean, sanitizer-soaked grill cloth, rinse the
front, sides, and back of the platen surfaces.
Figure 54
Step 31
With a clean, sanitizer-soaked grill cloth, rinse the
platen cook surfaces.
Step 25
Lightly scrub the back side of the platens.
Figure 53
Step 26
Lightly scrub the outer edges of the platens.
Step 27
Press the STANDBY button to lower one of the
platens.
Step 28
Lightly scrub the inner edges of the platens.
Step 29
Press the RAISE button to raise the lowered platen.
Figure 55
Step 32
Press the STANDBY button to lower one of the
platens.
Step 33
With a clean, sanitizer-soaked grill cloth, rinse the
inner edges of the platens.
Step 34
Press the RAISE button to raise the lowered platen.
Step 35
With a clean, sanitizer-soaked grill cloth, wipe the
exterior of the platens, especially behind the rear of
the platens (next to the arm assembly).
Step 36
Starting at the back of the lower grill, spread the
remaining grill cleaner over the entire surface. Do
not scrub while applying product.
110602
Models C819 & C821Operating Procedures
27
Step 37
Lightly scrub the surface with the non-abrasive pad
until all soil has been liquified by the grill cleaner.
Figure 56
Step 38
Carefully pour warm water on the lower grill surface,
starting from the back to the front. Use the squeegee
to remove the cleaner from the grill surface.
Figure 57
Note: The rear of the upper platen, as well as the
tubular arm, can easily be wiped from the front of the
unit. If cleaning is performed on a daily basis, there
should be no carbon build-up.
IMPORTANT!
DO NOT use a jet of water to clean or rinse
the grill.
DO NOT use cold water or ice to cool the
upper platen or the lower cook surface.
Failure to follow these instructions may result in:
Sserious electrical shock
Sburns from hot steam
To avoid damaging the grill:
SNever use grill screens on the upper platen
or the lower grill surface
SNever use any abrasives or cleaners other
than the approved cleaner.
SNever allow the grill scraper or abrasive
cleaning materials to come in contact with
the release material.
Step 39
Pour a small amount of lukewarm water on a clean,
sanitizer-soaked grill cloth, while holding it over the
lower grill surface. Wipe the lower grill surface until
all residue is removed.
Sliquid collecting inside the grill and
destroying electrical components
Sdamaged cook surfaces
110602
28
Figure 58
Models C819 & C821Operating Procedures
IMPORTANT! Step 40 must be performed
using the grill cleaning pad and holder
indentified on page 9, ONLY. Using any other pad
and holder will damage the release material sheets.
Note: Contact your local Taylor Distributor to
purchase the correct grill cleaning pad and holder.
(See page 9.)
Step 40
Place the release material sheets flat on the lower
grill surface. Gently clean both sides of the sheets
with an approved high temperature grill cleaner and
the grill cleaning pad and holder.
Step 43
Wipe the lower grill surface with a clean,
sanitizer-soaked grill cloth. Repeat until no visible
soil remains.
Step 44
Remove and empty the grease cans.
Figure 61
Step 45
Wash, rinse, and reinstall the grease cans.
Figure 59
Step 41
Rinse both sides of the release material sheets with
a clean, sanitizer-soaked grill cloth.
Figure 60
Step 42
Place the release material sheets on a clean,
sanitized, flat surface to air dry overnight.
24 Hour Stores Only:
Step 45
Re-install the release material sheets on the
opposite side than previously used. Secure the
sheets with the release material clips and retainers.
Start up the grill per the instructions starting on
page 11.
Figure 62
110602
Models C819 & C821Operating Procedures
29
Non-24 Hour Stores Only:
Step 46
Wipe all areas with a clean, sanitizer-soaked grill
cloth.
Step 47
Wipe all exterior panels.
Step 48
Apply a light coat of vegetable oil to the entire lower
grill surface.
Step 49
Leave the upper platens in the OPEN position
overnight.
Step 50
Place the power switch in the OFF position.
Figure 63
Figure 64
30
Models C819 & C821Operating Procedures
Section 7Troubleshooting Guide
PROBLEMPROBABLE CAUSEREMEDY
1. One side of the grill will not
heat. The control will display
the message, “FAULTY
ELEMENT OR SHORTED
PROBE” after the TOO COOL
timer has elapsed.
2. One heat zone will not heat.
(Display reads “TOO COOL”.)
3. One of the heat zones is
overheating. (Display reads
“TOO HOT”.)
4. The grill will not turn on when
power switch is placed in the
ON position.
a. The heater is faulty.a. Call a service technician.
b. The high limit switch is faulty.b. Call a service technician.
c. The solid state relay is faulty.c. Call a service technician.
a. The interface board is faulty.a. Call a service technician.
b. The solid state relay is faulty.b. Call a service technician.
c. The control harness is faulty.c. Call a service technician.
a. The interface board is faulty.a. Call a service technician.
b. The solid state relay is faulty.b. Call a service technician.
a. The restaurant circuit breaker
has been tripped.
a. Reset the circuit breaker.
5. The upper platen will not stay
in the STANDBY mode, but will
stay in the COOK position.
b. The control cord is not
connected properly.
c. The fuse in the control box is
faulty.
d. The power switch is faulty.d. Call a service technician.
a. Incorrect use of the STANDBY
button.
b. Faulty wire connections.b. Call a service technician.
b. Reconnect the cord.
c. Call a service technician.
a. Press the STANDBY button
within five seconds of lowering
theplatenintotheCOOK
position.
Models C819 & C821Troubleshooting Guide
31
PROBLEMPROBABLE CAUSEREMEDY
6. The upper platen will not stay
in the COOK or STANDBY
position.
7. The upper platen will not stay
in the COOK position, but will
stay in the STANDBY mode.
8. The upper platen opens too
rapidly.
9. The display reads “PLATEN
NOT LATCHED”.
a. Temperature is insufficient to
satisfy the indicator LED's.
b. The control harness is faulty.b. Call a service technician.
c. The interface board is faulty.c. Call a service technician.
d. The latch switch is faulty.d. Call a service technician.
e. The latch solenoid is faulty.e. Call a service technician.
f. The processor control is faulty.f. Call a service technician.
g. The pneumatic system is
faulty.
a. The processor control is not set
properly.
a. The orifice/check valve is
incorrect or missing.
a. The pneumatic system is
faulty.
a. Wait until the indicator LED's
turn green.
g. Call a service technician.
a. Call a service technician.
a. Call a service technician.
a. Call a service technician.
10. The display reads “UPPER
PLATEN STUCK”.
11. The platen will not lower to
preset gap height.
b. The latch switch is faulty.b. Call a service technician.
c. The latch solenoid is faulty.c. Call a service technician.
a. The arm bearings are dirty.a. Call a service technician.
b. The air cylinder is faulty.b. Call a service technician.
c. Plugged air lines to cylinders.c. Call a service technician.
a. Defective motors and cables.a. Call a service technician.
b. Defective motor interface
board.
c. Loose harness connections.c. Call a service technician.
d. Defective main display
controller.
b. Call a service technician.
d. Call a service technician.
32
Models C819 & C821Troubleshooting Guide
PROBLEMPROBABLE CAUSEREMEDY
12. The product is under-cooked
or overcooked.
13. The product is not cooking
evenly.
a. The release material sheet is
worn.
b. Incorrect cooking time.b. Reset the processor control for
c. Incorrect temperature.c. Adjust the processor control to
d. The upper platen or lower grill
surface is not clean and/or has
carbon build-up.
e. The preset gap height is
incorrect.
f. The heating zone is not
heating.
a. The upper platen or lower grill
surface is not clean and/or has
carbon build-up.
a. Replace the release material
sheet.
the correct time.
the proper setting.
d. Closing procedures must be
followed to properly clean the
upper platen and the lower grill
surface, and to remove carbon
build-up.
e. Call a service technician.
f. Call a service technician.
a. Closing procedures must be
followed to properly clean the
upper platen and the lower grill
surface, and to remove carbon
build-up.
14. The display reads “PROBE
OPEN”.
15. The display reads “HOME
SWITCH STUCK ON.”
b. Release material sheet is worn.b. Replace release material
sheet.
c. The platen is not level.c. Call a service technician.
d. The preset gap height is
incorrect.
e. Air pressure is not high
enough.
a. The thermocouple or the
thermocouple interface board
is faulty.
a. Defective motor control.a. Call a service technician.
b. Defective stepper motor.b. Call a service technician.
c. Defective stepper motor wire
harness.
d. Defective Home switch.d. Call a service technician.
d. Call a service technician.
e. Call a service technician.
a. Call a service technician.
c. Call a service technician.
Models C819 & C821Troubleshooting Guide
33
PROBLEMPROBABLE CAUSEREMEDY
16. The display reads “HOME
SWITCH NOT SEEN.”
PROBLEMPROBABLE CAUSEREMEDY
1. The display reads “BLOWER
FAILURE”.
2. The burner will not light. The
display reads “IGNITION
FAILURE”.
a. Defective motor control.a. Call a service technician.
b. Defective stepper motor.b. Call a service technician.
c. Defective stepper motor wire
harness.
d. Defective Home switch.d. Call a service technician.
e. Broken platen cable.e. Call a service technician.
c. Call a service technician.
GAS ZONES ONLY
a. The blower is faulty.a. Call a service technician.
b. The pressure switch is faulty.b. Call a service technician.
a. The quick disconnect gas hose
is not fully engaged.
a. Re-engage the quick
disconnect.
3. The burner lights but will not
stay lit.
4. The burner lights but the zone
is cool or overheats.
b. The manual shutoff valve is in
the OFF position.
c. Air is in the gas hose.c. Wait 5 minutes before
d. The processor control is faulty.d. Call a service technician.
e. The spark ignition module is
faulty.
f. The gas solenoid is faulty.f. Call a service technician.
g. The electrode is faulty.g. Call a service technician.
h. The interface board is faulty.h. Call a service technician.
a. The electrode is faulty.a. Call a service technician.
b. Improper ground.b. Call a service technician.
a. The grill is out of calibration.a. Call a service technician.
b. The processor control is faulty.b. Call a service technician.
b. Turn the valve to the ON
position.
relighting.
e. Call a service technician.
c. The thermocouple is faulty.c. Call a service technician.
34
Models C819 & C821Troubleshooting Guide
Section 8Parts List
REMARKS
WARR.
CLASS
C821
QTY.
C819
QTY.
PART
NUMBER
DESCRIPTION
+SEAL-ARM07995242000
ACTUATOR-HOME SWITCH07979221103
C81923N879 - 208V 60HZ 3PH - NATURAL GAS - CANADA & C82123NW39 - 208V 60HZ 3PH - NATURAL GAS - 1 PLATEN LEFT - ROHS COMPLIANT
+ Available Separately
ARM A.-TUBE *C845*X7303121103
Models C819 & C821
BACKSPLASH A. *C819*X696531103
BACKSPLASH A. *C822*X69653-R1103
BAFFLE A.-COMBINATIONX7393711103
BAFFLE A.-COMBINATIONX7393911103
BAFFLE-INNER* L07302211103
BAFFLE-INNER* R07302111103
BAR A.-RELEASE MATERIALX7284321103
+NUT-10-32 WHIZ FLANGE LOCKNUT020983105000
+SCREW-SHOULDER 10-32X1/4X.125L07284942000
BAR-BELLY *C820*07354011103
BEARING-FLANGE 3/4 X 15/1607704284000
35
BEARING .753 X 1.000 X 2.00007254142000
BEARING 3/4 ID-SELF ALIGN07873042103
BLOCK-CONTACT 1 NO *11/12/1507601344103
BLOCK-TERMINAL 1P07342311103
BLOCK-TERMINAL 2P .25 SPD-24X07303311103
BLOCK-TERMINAL 3P 20A, 300V05133133103
BULLNOSE A.-*C819*X6967011103
BURNER-I.R.07333422103
+BRACKET-BURNER-SIDE07301044103
+BRACKET-BURNER-SHORT07301644103
BUSHING-FLG .627IDX.12WOILITE05239442103
BUSHING-SNAP 11/16 ID X 7/8OD01054866103
BUSHING-SNAP 1-3/8IDX 1-3/4OD02771244103
BUSHING-SNAP 1-5/16IDX 1-1/201700833103
BUSHING-SNAP .391 ID X.500 OD07391022103
BUTTON-OPERATOR-BLACK07601222103
BUTTON-OPERATOR-RED07601122103
111014
Parts List
CAN A.-GREASEX7394422103
WARR.
CLASS
C821
QTY.
C819
QTY.
PART
NUMBER
DESCRIPTIONREMARKS
+SLIDE-GREASE CAN07329322103
CARD-CHECKOUT GEN MKT INF GAP07348411000
CABLE-PLATEN-F-REAR07325142103
CABLE-PLATEN-FRONT07325242103
CASTER-GRILL 5" SWIVEL W/LOCK07324022103
CASTER-5" 7-5/8 STEM07837722103
CLEANER-STERA SHEEN 6 1 QT/CS073160000SAMPLE SENT WITH NEW EQUIPMENT
CLEVIS-ROD 1/2-20 THD07977721000
+ Available Separately
Parts ListModels C819 & C821
CLIP-RELEASE MATERIAL-W/TAB07267344000
COMPRESSOR-AIR-230V SERV032129SER211***
+ADAPTOR-1/4MPT X 1/4 OD TUBE052563-222103
+CROSS-1/4 FPT * 1.562 SQ077339-M11103
+FITTING-SWIVELELBOW 1/4 OD072695-611103
+PLUG-HOLE 7/8 DIA. BLACK01007711000
+PLUG-1/4 NPT-PARKER:VS219P-4065156-611103
36
+SWITCH-PRESSURE 240V,3HP077879-C11103
+TEE-1/4OD X 1/4OD X 1/4OD TUBE05256211103
+TUBE-TEFLON .188IDX.250ODR40302210'5'000
+VALVE-CHECK 1/4MP02095911103
CONTROL-GRILL TOUCH PAD------>SEE KIT A.-GRILL CONTROL - X73474-SER
+GASKET-CONTROL07291422000
CONTROL-HI-LIMIT 450F RESET07027922103
CONTROL-IGNITOR UTCX70301-02S22103
CONTROL-LIMIT W/SCREWS07872121103
CONTROL-MOTORX69621-SER22212
CONTROL-MOTOR -GRILLX73279-SER212REPLACED BY X69621-SER