Note: Continuing research results in steady improvements; therefore, information
in this manual is subject to change without notice.
E September, 2010 Taylor
All rights reserved.
073523-M
The word Taylor and the Crown design
are registered trademarks in the United States
of America and certain other countries.
Table of ContentsModels C810 & C812
Taylor Company
750 N. Blackhawk Blvd.
Rockton, IL 61072
Section 1To the Installer
The following are general installation instructions.
For complete installation details, please see the
checkout card.
cause severe injuries.
Installer Safety
Site Preparation
This unit has many sharp edges that can
In all areas of the world, equipment should
be installed in accordance with existing local codes.
Please contact your local authorities if you have any
questions.
Care should be taken to ensure that all basic safety
practices are followed during the installation and
servicing activities related to the installation and
service of Taylor equipment.
SOnly Taylor authorized service personnel
should perform installation and repairs on
the equipment.
SAuthorized service personnel should consult
OSHA Standard 29CFRI910.147 or the
applicable code of the local area for the
industry standards on lockout/tagout
procedures before beginning any installation
or repairs.
SAuthorized service personnel must ensure
that the proper PPE is available and worn
when required during installation and
service.
SAuthorized service personnel must remove
all metal jewelry, rings, and watches before
working on electrical equipment.
The main power supply(s) to the equipment
must be disconnected prior to performing any
repairs. Failure to follow this instruction may result in
personal injury or death from electrical shock or
hazardous moving parts as well as poor
performance or damage to the equipment.
Review the area where the unit will be installed
before uncrating the unit. Make sure all possible
hazards to the user and the equipment have been
addressed.
Electrical Connections
The grill is supplied with two power cords. Check the
data plate on the grill for voltage, cycle, phase and
electrical specifications. Refer to the wiring diagram
provided inside the protective control panel door at
the front of the grill for proper power connections.
The power connection is located behind the access
line cover on the front of the grill.
In the United States, this equipment is intended to
be installed in accordance with the National
Electrical Code (NEC), ANSI/NFPA 70-1987. The
purpose of the NEC code is the practical
safeguarding of persons and property from hazards
arising from the use of electricity. This code contains
provisions considered necessary for safety.
Compliance therewith, and proper maintenance, will
result in an installation essentially free from hazard!
In all other areas of the world, equipment should be
installed in accordance with the existing local codes.
Please contact your local authorities.
The Proper Wire Size and Branch Circuit
Overcurrent Device shall be selected according to
the data label information and in accordance with
CEC Part I 2006, Section 14-100(e)(i).
Note:Allrepairsmustbeperformedbyan
authorized Taylor Service Technician.
Models C810 & C812To the Installer
1
FOLLOW YOUR LOCAL ELECTRICAL CODES!
Installation
CAUTION: THIS EQUIPMENT MUST BE
PROPERLY GROUNDED! FAILURE TO DO SO
CAN RESULT IN SEVERE PERSONAL INJURY
FROM ELECTRICAL SHOCK!
This unit is provided with an equipotential
grounding lug that is to be properly attached to the
rear of the frame by the authorized installer. The
installation location is marked by the equipotential
bonding symbol (5021 of IEC 60417-1) on both the
removable panel and the equipment's frame.
SStationary appliances which are not
equipped with a power cord and a plug or
another device to disconnect the appliance
from the power source, must have an
all-pole disconnecting device with a contact
gap of at least 3 mm installed in the external
installation.
SAppliances that are permanently connected
to fixed wiring and for which leakage
currents may exceed 10 mA, particularly
when disconnected or not used for long
periods, or during initial installation, shall
have protective devices such as a GFI, to
protect against the leakage of current,
installed by the authorized personnel to the
local codes.
SSupply cords used with this unit shall be
oil-resistant, sheathed flexible cable, not
lighter than ordinary polychloroprene or
other equivalent synthetic
elastomer-sheathed cord (Code designation
60245 IEC 57), installed with the proper
cord anchorage to relieve conductors from
strain, including twisting, at the terminals
and protect the insulation of the conductors
from abrasion.
This machine is designed for indoor use only.
DO NOT installthemachineinanarea
where a water jet could be used to clean or rinse the
machine. Failure to follow this instruction may result
in serious electrical shock.
This grill must be installed on a level
surface. Failure to comply may result in personal
injury or equipment damage.
Installation of Cable Kit
If the unit is permanently connected, the Cable Kit
must be installed. Flexible conduit must be used
when installing the appliance.
Ventilation and Clearance
To ensure proper operation of this appliance, it must
be installed so that the products of combustion are
efficiently removed.
After set up, do not store anything on top of
the grill. Failure to follow this instruction may result
in a fire hazard.
Grease Disposal Container
If the grill is not factory-equipped with grease
disposal containers, the store is required to provide
appropriate grease disposal containers in
accordance with NSF Standard 4 requirements.
2
Models C810 & C812To the Installer
Section 2To the Operator
The grill you have purchased has been carefully
engineered and manufactured to provide
dependable operation.
This grill, when properly operated and maintained,
will produce a consistent quality product. Like all
mechanical products, it requires cleaning and
maintenance. A minimum amount of care and
attention is necessary if the operating procedures in
this manual are followed closely.
This Operator's Manual should be read before
operating or performing any maintenance on your
equipment.
It is strongly recommended that all personnel
responsible for the equipment's operation and
cleaning review these procedures for proper training
and assurance that no misunderstandings exist.
In the event you should require technical assistance,
please contact your local authorized Taylor
Distributor.
Note: Warranty is valid only if the parts are
authorized Taylor parts, purchased from an
authorized Taylor Distributor, and the required
service work is provided by an authorized Taylor
service technician. Taylor reserves the right to deny
warranty claims on equipment or parts if
non-approved parts or refrigerant were installed in
the machine, system modifications were performed
beyond factory recommendations, or it is determined
that the failure was caused by neglect or abuse.
Note: Constant research results in steady
improvements; therefore, information in this
manual is subject to change without notice.
If the crossed out wheeled bin symbol is
affixed to this product, it signifies that this product is
compliant with the EU Directive as well as other
similar legislation in effect after August 13, 2005.
Therefore, it must be collected separately after its
use is completed, and cannot be disposed as
unsorted municipal waste.
The user is responsible for returning the product to
the appropriate collection facility, as specified by
your local code.
For additional information regarding applicable local
laws, please contact the municipal facility and/or
local distributor.
Models C810 & C812To the Operator
3
Section 3Safety
We, at Taylor Company, are concerned about the
safety of the operator when he or she comes in
contact with the grill and its parts. Taylor has gone
to extreme efforts to design and manufacture built-in
safety features to protect both you and the service
technician. As an example, warning labels have
been attached to the grill to further point out safety
precautions to the operator.
IMPORTANT - Failure to adhere to the
following safety precautions may result in
severe personal injury or death. Failure to
comply with these warnings may damage the
machine and its components. Component
damage will result in part replacement expense
and service repair expense.
To Operate Safely:
DO NOT operate the grill without reading
this Operator's Manual. This manual should be kept
in a safe place for future reference.
SAppliances that are permanently connected
to fixed wiring and for which leakage
currents may exceed 10 mA, particularly
when disconnected or not used for long
periods, or during initial installation, shall
have protective devices such as a GFI, to
protect against the leakage of current,
installed by the authorized personnel to the
local codes.
SSupply cords used with this unit shall be
oil-resistant, sheathed flexible cable, not
lighter than ordinary polychloroprene or other equivalent synthetic elastomer-sheathed
cord (Code designation 60245 IEC 57), installed with the proper cord anchorage to
relieve conductors from strain, including
twisting, at the terminals and protect the insulation of the conductors from abrasion.
IMPORTANT: DO NOT use a water jet or
spray excessive water on or anywhere near the
grill. Failure to follow this instruction may result in
serious electrical shock and cause permanent
electrical and mechanical damage to internal parts.
Failure to follow the instructions below may
result in severe injury or death from electrocution:
SDO NOT operate the grill unless it is
properly grounded.
SDO NOT attempt any repairs unless the
power supply to the grill has been
disconnected (must be performed by an
authorized service technician).
SDO NOT operate the grill unless all service
panels are restrained with screws.
SStationary appliances which are not
equipped with a power cord and a plug or
other device to disconnect the appliance
from the power source, must have an
all-pole disconnecting device with a contact
gap of at least 3 mm installed in the external
installation.
Failure to follow this instruction may result in:
Sserious electrical shock
Sburns from hot steam
Sliquid collecting inside the grill and
destroying electrical components
4
Models C810 & C812Safety
DO NOT use cold water or ice to cool the
upper platen or the lower cook surface. Failure to
follow this instruction may result in:
Sserious electrical shock
Sburns from hot steam
Sliquid collecting inside the grill and
destroying electrical components
Failure to follow the instructions below may
result in severe burns from high temperatures:
SDO NOT prepare or remove product without
proper equipment.
SDO NOT allow untrained personnel to
operate this grill.
SUSE EXTREME CAUTION when cleaning
the grill.
Appropriate grill clearance must be
maintained from all combustible materials. Failure to
comply could result in a fire hazard.
The grill must be pulled away from the wall
for thorough cleaning. Disconnect the tether to the
grill, located on the back panel of the unit. When
returning the grill to its original position, use extreme
caution to smoothly and slowly roll the grill backward
into place. Failure to do so may cause the grill to tip
and will cause severe equipment damage or
personal injury.
NOTICE all warning labels that have been
attached to the grill to further point out safety
precautions to the operator.
This piece of equipment is made in America and has
American sizes on hardware. All metric conversions
are approximate and vary in size.
NOISE LEVEL: Airborne noise emission does not
exceed 70 dB(A) when measured at a distance of
1.0 meter from the surface of the machine and at a
height of 1.6 meters from the floor.
These instructions are valid only if the country code
symbol appears on the appliance. If the symbol does
not appear on the appliance, refer to the technical
instructions which give the necessary instructions for
adapting the appliance to the utilization conditions of
that country.
Take caution to protect eyes, lungs, and all
parts of the body from potential harm when using
any chemical cleaner. Failure to follow this
instruction may result in a chemical burn.
DO NOT use any abrasives or cleaners
other than approved food service cleaners and
degreasers. Failure to comply may cause illness to
the consumer and may also damage grill surfaces.
This grill must be installed on a level
surface. Failure to comply may result in personal
injury or equipment damage.
Models C810 & C812Safety
affixed to this product, it signifies that this product is
compliant with the EU Directive as well as other
similar legislation in effect after August 13, 2005.
Therefore, it must be collected separately after its
use is completed, and cannot be disposed as
unsorted municipal waste.
The user is responsible for returning the product to
the appropriate collection facility, as specified by
your local code.
For additional information regarding applicable local
laws, please contact the municipal facility and/or
local distributor.
The Model C810 has three independent upper
platens. The Model C812 has two independent
upper platens. These grills are capable of cooking a
variety of products and feature two cooking options.
They provide all of the features of a flat grill, as well
as the advantages of two-sided cooking.
Note: The three platen Model C810 has been
selected to illustrate the step-by-step procedures.
For grills equipped with less than three platens,
perform the following steps as appropriate for your
grill platen configuration.
Daily Opening Procedures
Before operating the grill, the release material
sheets must be installed on the upper platens.
Perform the following steps for installing release
material sheets:
CAUTION: Make sure the grill is COOL
before attempting to install or remove release
material sheets.
Step 2
Hook the release sheet retainer on the release
material shoulder screws at the top of the upper
platen.
Figure 6
Step 3
Hold the non-hemmed end of the release material
sheet. Gently pull the sheet tight, wrapping it around
the platen in a side-to-side manner.
Step 1
Slide the release sheet retainer through the hemmed
end of the release material sheet.
Figure 5
Figure 7
Note: Check the alignment of the release material
and make sure it fits smoothly over the upper platen.
10
Models C810 & C812Operating Procedures
Step 4
Place the release material clips over the release
material sheet. Press them into place over the
release material bar at the top of the platen.
Figure 8
Step 5
Check the tightness of the release material against
the upper platen.
Step 6
Repeat steps 1 through 5 for the remaining
upper platens.
Note: It is not necessary to change the release
material if small pin holes develop.
Note: Rotate and reverse the release the material
sheets on a daily basis.
The release material must be changed when:
SProduct sticks to the release material.
SCarbon builds up, causing problems in taste
or appearance.
SThere is a tear in the release material in the
cooking area.
Figure 9
Note: Installing the release material sheets too
tightly may cause premature failure of the sheet.
Figure 10
SThe release material substance is worn from
the release material sheet.
Note: Temperature checks should only be
conducted with the release material sheets
removed.
Note: Rotate and reverse the release material
sheets on a daily basis.
Models C810 & C812Operating Procedures
11
Care of Release Material Sheets
SDO NOT fold or crease.
Figure 11
SDO NOT touch with any sharp object or
abrasive.
SDO NOT hose with hot water or soak in
water.
The control will display the word “INITIALIZATION“
for five seconds and then will enter the OFF mode,
displaying the message “OFF”. The temperature
indicators will not be illuminated. A tone will sound
for 20 seconds unless the operator touches either
the display screen, the raise button or the standby
button.
SDO NOT place under other objects.
Start Up of the Grill
IMPORTANT! The lower grill surface and the
upper platen MUST BE CLEAN before starting
these procedures.
Step 1
Place the power switch in the ON position.
Figure 13
Step 2
Touch a menu key on the control to start the grill.
The grill will start heating up to the proper
temperature. The control will display the selected
menu item and indicate “BOTTOM TOO COOL” and
“TOP TOO COOL”. The grill temperature indicators
will be illuminated in amber.
Figure 12
12
Figure 14
Models C810 & C812Operating Procedures
Figure 15
When the grill is at the proper temperature, the
temperature statements will no longer display and
the temperature indicators will be illuminated in
green.
Programming Menu Items
To enter the Program Mode, the grill control must be
in the OFF or IDLE mode.
Step 1
Press and hold the PROGRAM key for
approximately five seconds to enter the Program
Mode.
Figure 17
Step 2
The PASSWORD screen will appear. Enter the
following password: STORE1.PresstheOKkey.
Figure 16
Models C810 & C812Operating Procedures
13
Figure 18
Step 3
The PROGRAM MODE screen will appear.
Figure 19
UNITS Key
MENU EDIT Key
The MENU EDIT key is used to program a menu
item. When the MENU EDIT key is pressed, the
following screen will display.
The UNITS key is used to select either English or
metric units of measure. The UNITS key toggles
between English or metric units with each key press.
ADJUST VOLUME Key
The ADJUST VOLUME key displays the current
volume. To increase or decrease the volume, use
the UP and DOWN arrow keys.
Figure 20
Figure 21
If there is more than one screen of menu items,
press the Previous or Next arrow keys to access the
other menu items.
Press the menu item key to be programmed. The
following screen will display.
Figure 22
14
Models C810 & C812Operating Procedures
To edit a menu item, press the menu item key to
bring up a virtual keyboard. Type in the desired
name (up to 8 characters per line) and then press
the “X” key to return to the previous screen.
Figure 23
ACTIVE: YES or NO. This key displays the current
selection. Pressing the key toggles to the opposite
selection. Selecting YES will display the menu item
on the main display screen.
TOP TEMP: This key displays the current set point
temperature for the platen. To increase or decrease
the temperature, use the UP and DOWN arrow keys.
MULTIPLE TIMING FUNCTIONS: There is one
timing function for clam menu items and a maximum
of three timing functions for each flat menu item.
Each function has a set of parameters associated
with it. The function currently associated with the
menu item is displayed. Pressing either function 1,
function 2, or function 3 will bring up the next
function in the list. The functions provided are:
SREMOVE IN
STURN IN
SSEAR IN
ALARM AUTO/MANUAL: This key displays the
current status of the alarm mode. Pressing the key
toggles the mode to the opposite selection.
If ALARM AUTO is selected, the alarm will
automatically stop after five seconds has elapsed. If
ALARM MANUAL is selected, the operator must
touch either the display screen, the raise button or
the standby button to stop the alarm.
XXX SECONDS: This key displays the time
associated with that menu item in seconds. To
increase or decrease the seconds setting, use the
UP and DOWN arrow keys.
Upon completion of all programming selections,
save the selections by pressing the OK key. To
return to the main display screen without saving the
programming selections, press the X key.
BOTTOM TEMP: This key displays the current set
point temperature for the lower grill surface. To
increase or decrease the temperature, use the UP
and DOWN arrow keys.
Note: When setting the temperatures for a given
item, the limits are 150°F to 450°F (66°C to 232°C)
for the upper platen and 150°F to 400°F (66°C to
204°C) for the lower grill surface. If the temperatures
are set lower or higher than the temperature limits,
the set point at the control w ill default to 150°F and
450°F (66°C and 232°C), respectively.
CLAM/FLAT: This key displays the current setting
(CLAM or FLAT) associated with that function.
Pressing the key toggles the mode to the opposite
selection.
GAP: This key is only active if CLAM has been
selected. The key displays the platen gap (in inches
or mm) associated with the function. To increase or
decrease the gap setting, use the UP and DOWN
arrow keys.
SERVICE CONTACT INFORMATION Key
Press the SERVICE CONTACT INFORMATION key
to view the programmed service contact information.
Figure 24
VIEW HELP Key
The View Help key is not functional at this time
(future development).
Models C810 & C812Operating Procedures
15
Patty Placement
Placement procedures of meat products must be
followed on the grill. The meat must be placed on
the lower grill surface from front to back. When the
cook cycle is complete, the upper platen will raise.
Note: It is very important that all patties be
removed from the lower grill surface in the same
sequence that they were placed before cooking.
Patties must be removed immediately after the
upper platen has been raised to the OPEN position
and after the meat has been seasoned.
Patties are generally placed two at a time from front to back of grill and right to left. The removal order of the
patties is shown in the diagrams by the number shown in the center of each patty.
16
Models C810 & C812Operating Procedures
Operating Procedures
Cooking Product
Step 1
Select the menu item to be cooked. The grill is at the
correct temperature if the control does not display
any temperature statements and the grill
temperature indicators are green.
Step 2
Quickly place the product on the lower grill surface,
from front to back.
During the cooking cycle, the display will show the
name of the current menu item, “REMOVE IN”, and
the time remaining until the product should be
removed.
Figure 26
Step 3
Press the STANDBY button once.
Figure 25
The display reads “MOVING DOWN” as the platen
lowers to the cook surface.
At the end of the cook cycle, the control will display
“DONE”, a tone will sound, and the platen will
automatically raise.
Figure 27
Note: To cancel a cook cycle at any time, press the
RAISE button. A tone will sound and the display will
read “CANCEL” for five seconds and then enter an
IDLE mode.
Models C810 & C812Operating Procedures
17
Standby Procedures
Menu Parameters
Whenever the grill is idle and product is not being
cooked, the upper platen must be placed in the
STANDBY position.
Step 1
To place the upper platen in the STANDBY position,
press the STANDBY button twice from the open
position.
Figure 28
The control will display “GOING TO STANDBY” and
then change to display “STANDBY”.
Step 2
To raise the upper platen to the OPEN position to
resume cooking, press the RAISE button.
To view the settings and actual temperatures for the
current item, press and hold the menu item key a
minimum of 5 seconds. The screen will display the
cook time, gap setting, temperature set points, and
actual temperature readings of each zone for that
menu item.
Figure 30
If a key is not pressed for 20 seconds, the grill
control will return to the normal display. Pressing the
“X” key will bring the display back to the main
display page.
Cleaning After Each Run of Product
Figure 29
CAUTION: Never use force to raise the
upper platen. Damage to components may
result. Only use the RAISE button to open the
upper platen!
Step 1
Using the grill scraper, scrape the grease on the
lower grill surface from front to back. Do not scrape
across the rear of the lower grill surface with the grill
scraper.
Figure 31
18
Models C810 & C812Operating Procedures
Step 2
Use the wiper squeegee to clean the release
material sheet on the upper platen. Use a diagonal
motion to clean the sheet. Hold the handle at a slight
upward angle with the wiper end facing downward.
Note: Do not use excessive pressure when wiping
the release material sheet with the squeegee. Using
excessive pressure can scratch or tear the release
material sheet.
Figure 32
Step 3
Using the wiper squeegee, push the grease at the
rear of the lower grill surface into the grease can.
DO NOT use the grill scraper for this step.
CAUTION: The upper platen surface is
very HOT! To prevent burn injuries, use extreme
caution when wiping the release material sheet.
Daily Cleaning Procedures
Note: The three platen Model C810 has been
selected to illustrate the step-by-step procedures.
For grills equipped with less than three platens,
perform the following steps as appropriate for your
grill platen configuration.
Step 1
Raise the upper platen to the OPEN position by
pressing the red RAISE button.
Figure 33
Step 4
Use the grill cloth to clean the back splash plate and
bullnose areas as needed during operation.
CAUTION: Never use force to raise the
Note: To increase the life of the release material
sheet, wipe it with a damp, folded grill cloth a
minimum of four times every hour.
Models C810 & C812Operating Procedures
upper platen. Damage to components may
result. Only use the RAISE button to open the
upper platen!
19
Step 2
Press the CLEAN key. When the cook surfaces
reach the proper temperature for cleaning, an alarm
will sound and the message “READY TO CLEAN”
will be displayed.
Figure 34
Step 3
Press the RAISE button to cancel the alarm.
Step 4
Put on heat-resistant gloves.
Figure 36
CAUTION: The upper platen surface and
release material sheets are very hot. To prevent
burn injuries, use extreme care.
Step 5
Wipe the exposed surface of the release material
sheets with a clean, wet cloth.
Figure 35
20
Figure 37
Models C810 & C812Operating Procedures
Step 6
Remove the release material clip, the release sheet
retainer, and the release material sheet. Take these
parts to the sink to be washed and rinsed.
Figure 38
Step 7
Repeat steps 1 through 6 for the remaining upper
platen(s).
Step 10
Scrape the lower grill surface with the grill scraper,
from front to back.
Figure 40
Step 11
Use the wiper squeegee to push residual grease
into the grease cans.
Step 8
Wash and rinse the clips and retainers in the sink.
Set them aside for future use.
Step 9
Set the release material sheets aside on a clean, flat
surface next to the sink until further cleaning is
performed. DO NOT fold, crease, or place them
on sharp objects.
Figure 41
Step 12
Remove, empty, and reinstall the grease cans.
Figure 39
Models C810 & C812Operating Procedures
21
Figure 42
Step 13
Using an approved high temperature grill cleaner,
pour approximately 3 oz. (90 ml) onto each 12” (305
mm) cook zone.
Step 17
Apply grill cleaner to the platen surfaces.
Figure 43
Step 14
Firmly attach a non-abrasive pad to the pad holder.
(Note: The pad must not contain any ceramic
particles.)
Step 15
Dip the non-abrasive pad into the grill cleaner.
IMPORTANT: DO NOT SCRUB while applying
grill cleaner in the following steps:
Step 16
Apply grill cleaner to the front side of the upper
platens.
Figure 45
Step 18
Apply grill cleaner to the back side of the upper
platens.
Figure 46
Figure 44
DO NOT use metal scrapers, abrasive
pads, screens, or wire brushes. Damage to
components may result.
110204
Step 19
Apply grill cleaner to the outer edges of the right and
left platens.
Step 20
C810: Press the STANDBY button to lower the
center platen.
C812: Press the STANDBY button to lower one of
the platens, if needed.
22
Models C810 & C812Operating Procedures
Step 21
C810: Apply grill cleaner to both sides of the center
platen.
Step 27
Lightly scrub the outer edges of the right and left
platens.
Step 22
Apply grill cleaner to the inner edges of the right and
left platens.
Step 23
Press the RAISE button to raise the lowered platen.
Step 24
Lightly scrub the front side of the platens with the
non-abrasive pad until all soil has been liquified by
the grill cleaner. For stubborn soils, apply additional
grill cleaner and lightly scrub. Do not rinse the
platens at this time.
Step 25
Lightly scrub the platen surfaces.
Step 28
C810: Press the STANDBY button to lower the
center platen.
C812: Press the STANDBY button to lower one of
the platens, if needed.
Step 29
C810: Lightly scrub both sides of the center platen.
Step 30
Lightly scrub the inner edges of the right and left
platens.
Step 31
Press the RAISE button to raise the lowered platen.
Step 32
With a clean, wet cloth, rinse the front, sides, and
back of the platen surfaces.
Figure 47
Step 26
Lightly scrub the back side of the upper platens.
Step 33
With a clean, wet cloth, rinse the platen cook
surfaces.
Figure 48
Models C810 & C812Operating Procedures
23
Figure 49
Step 34
C810: Press the STANDBY button to lower the
center platen.
C812: Press the STANDBY button to lower one of
the platens, if needed.
Step 35
C810: With a clean, wet cloth, rinse both sides of the
center platen.
Step 36
With a clean, wet cloth, rinse the inner edges of the
right and left platens.
IMPORTANT!
DO NOT use a jet of water to clean or rinse
the grill.
DO NOT use cold water or ice to cool the
upper platen or the lower cook surface.
Failure to follow these instructions may result in:
Step 37
Press the RAISE button to raise the lowered platen.
Step 38
With a clean, wet cloth, wipe the exterior of all the
platens, especially behind the rear of the upper
platens (next to the arm assembly).
Step 39
Starting at the back of the lower grill, spread the
remaining grill cleaner over the entire surface. Do
not scrub while applying product.
Step 40
Lightly scrub the surface with the non-abrasive pad
until all soil has been liquified by the grill cleaner.
Sserious electrical shock
Sburns from hot steam
Sliquid collecting inside the grill and
destroying electrical components
Sdamaged cook surfaces
Step 41
Carefully pour warm water on the lower grill surface,
starting from the back to the front. Use the squeegee
to remove the cleaner from the grill surface.
Figure 50
Note: The rear of the upper platen, as well as the
tubular arm, can easily be wiped from the front of the
unit. If cleaning is performed on a daily basis, there
should be no carbon build-up.
24
Figure 51
Models C810 & C812Operating Procedures
To avoid damaging the grill:
SNever use grill screens on the upper platen
or the lower grill surface.
SNever use any abrasives or cleaners other
than the approved cleaner.
SNever allow the grill scraper or the abrasive
cleaning materials to come in contact with
the release material.
Step 42
Pour a small amount of lukewarm water on a clean,
wet cloth over the bottom grill surface and wipe off
the residue.
Step 46
Remove and empty the grease cans.
Figure 53
Step 47
Wash, rinse, and reinstall the grease cans.
24 Hour Stores Only:
Figure 52
Step 43
Wipe the lower grill surface with a clean, wet cloth.
Repeat until no visible soil remains.
Step 44
On a clean, sanitized, flat surface next to the sink,
clean both sides of the release material sheets by
gently wiping them with a clean, sanitized cloth.
Step 45
Place the release material sheets on a clean,
sanitized, flat surface to air dry overnight.
Step 48
Re-install the release material sheets on the
opposite side than previously used. Secure the
sheets with the release material clips and retainers.
Start up the grill per instructions starting on page 10.
Figure 54
Models C810 & C812Operating Procedures
25
Non-24 Hour Stores Only:
Step 48
Wipe all areas with a clean, wet cloth.
Step 49
Wipe all exterior panels.
Step 50
Apply a light coat of vegetable oil to the entire lower
grill plate.
Step 51
Leave the upper platens in the OPEN position
overnight.
Step 52
Place the power switch in the OFF position.
Figure 55
Figure 56
26
Models C810 & C812Operating Procedures
Section 7Troubleshooting Guide
PROBLEMPROBABLE CAUSEREMEDY
1. One side of the grill will not
heat. The control will display
the message, “FAULTY
ELEMENT OR SHORTED
PROBE” after the TOO COOL
timer has elapsed.
2. One heat zone will not heat.
The display reads “TOO
COOL”.
3. One of the heat zones is
overheating. The display reads
“TOO HOT”.
4. The grill will not turn on when
power switch is placed in the
ON position.
a. The heater is faulty.a. Call a service technician.
b. The high limit switch is faulty.b. Call a service technician.
c. The solid state relay is faulty.c. Call a service technician.
a. The interface board is faulty.a. Call a service technician.
b. The solid state relay is faulty.b. Call a service technician.
c. The control harness is faulty.c. Call a service technician.
a. The interface board is faulty.a. Call a service technician.
b. The solid state relay is faulty.b. Call a service technician.
a. The restaurant circuit breaker
has been tripped.
a. Reset the circuit breaker.
b. The control cord is not
connected properly.
c. The fuse in the control box is
faulty.
d. The power switch is faulty.d. Call a service technician.
5. The upper platen will not stay
in the STANDBY mode, but will
stay in the COOK position.
Models C810 & C812Troubleshooting Guide
a. Incorrect use of the STANDBY
button.
b. Faulty wire connections.b. Call a service technician.
27
b. Reconnect the cord.
c. Call a service technician.
a. Press the STANDBY button
within five seconds of lowering
theplatenintotheCOOK
position.
PROBLEMPROBABLE CAUSEREMEDY
6. The upper platen will not stay
in the COOK or STANDBY
position.
7. The upper platen will not stay
in the COOK position, but will
stay in the STANDBY mode.
8. The upper platen opens too
rapidly.
9. The display reads “PLATEN
NOT LATCHED”.
a. Temperature is insufficient to
satisfy the indicator LED's.
b. The control harness is faulty.b. Call a service technician.
c. The interface board is faulty.c. Call a service technician.
d. The latch switch is faulty.d. Call a service technician.
e. The latch solenoid is faulty.e. Call a service technician.
f. The processor control is faulty.f. Call a service technician.
g. The pneumatic system is
faulty.
a. The processor control is not
set properly.
a. The orifice/check valve is
incorrect or missing.
a. The pneumatic system is
faulty.
a. Wait until the indicator LED's
turn green.
g. Call a service technician.
a. Call a service technician.
a. Call a service technician.
a. Call a service technician.
10. The display reads “UPPER
PLATEN STUCK”.
11. The platen will not lower to
preset gap height.
b. The latch switch is faulty.b. Call a service technician.
c. The latch solenoid is faulty.c. Call a service technician.
a. The arm bearings are dirty.a. Call a service technician.
b. The air cylinder is faulty.b. Call a service technician.
c. Plugged air lines to cylinders.c. Call a service technician.
a. Defective motors and cables.a. Call a service technician.
b. Defective motor interface
board.
c. Loose harness connections.c. Call a service technician.
d. Defective main display
controller.
b. Call a service technician.
d. Call a service technician.
28
Models C810 & C812Troubleshooting Guide
PROBLEMPROBABLE CAUSEREMEDY
12. The product is under-cooked
or overcooked.
13. The product is not cooking
evenly.
a. The release material sheet is
worn.
b. Incorrect cooking time.b. Reset the processor control for
c. Incorrect temperature setting.c. Adjust the processor control to
d. The upper platen or lower grill
surface is not clean and/or has
carbon build-up.
e. The preset gap height is
incorrect.
f. The heating zone is not
heating.
a. The upper platen or lower grill
surface is not clean and/or has
carbon build-up.
a. Replace the release material
sheet.
the correct time.
the proper setting.
d. Closing procedures must be
followed to properly clean the
upper platen and the lower grill
surface and to remove carbon
build-up.
e. Call a service technician.
f. Call a service technician.
a. Closing procedures must be
followed to properly clean the
upper platen and the lower grill
surface, and to remove carbon
build-up.
14. The display reads “PROBE
OPEN”.
15. The display reads “HOME
SWITCH STUCK ON.”
b. Release material sheet is
worn.
c. The platen is not level.c. Call a service technician.
d. The preset gap height is
incorrect.
e. Air pressure is not high
enough.
a. The thermocouple or the
thermocouple interface board
is faulty.
a. Defective motor control.a. Call a service technician.
b. Defective stepper motor.b. Call a service technician.
c. Defective stepper motor wire
harness.
d. Defective home switch.d. Call a service technician.
b. Replace release material
sheet.
d. Call a service technician.
e. Call a service technician.
a. Call a service technician.
c. Call a service technician.
Models C810 & C812Troubleshooting Guide
29
PROBLEMPROBABLE CAUSEREMEDY
16. The display reads “HOME
SWITCH NOT SEEN.”
a. Defective motor control.a. Call a service technician.
b. Defective stepper motor.b. Call a service technician.
c. Defective stepper motor wire
harness.
d. Defective home switch.d. Call a service technician.
e. Broken platen cable.e. Call a service technician.
c. Call a service technician.
30
Models C810 & C812Troubleshooting Guide
Section 8Parts List
REMARKS
WARR.
CLASS
C810
QTY.
NUMBER
DESCRIPTIONPART
C81023G000
ADAPTOR-1/4MPT X 1/4 OD TUBE052563-21103
BACKSPLASH A.X729541103
Models C810 & C812
+NUT-10-32 WHIZ FLANGE LOCKNUT0209839000
BAR A.-RELEASE MATERIALX728433103PLATEN COVER
+SCREW-SHOULDER 10-32X1/4X.125L0728496103
BAR-BELLY *11/12/13/14/15*075663-SP1103
+WASHER-3/8 USS FLAT CR30006532000
+SCREW-3/8-16X1HEX HEAD CAP0791452000
BEARING 3/4 ID-SELF ALIGN0787306103
BEARING-FLANGE 3/4 X 15/1607704212000
BLOCK-CONTACT 1 NO0760136103CONTROL SWITCH
31
BLOCK-GAP ADJUST 3/8-2407250212103
BLOCK-TERMINAL 2P .25 SPADE0516441103
BLOCK-TERMINAL 4P SCREW CER0526683103STEPPER MOTOR