Schneider Electric Com’X 510 User Manual
Com’X 510 Energy Server
User manual
DOCA0098EN-12
09/2020
www.schneider-electric.com
Legal Information
The Schneider Electric brand and any trademarks of Schneider Electric SE and its
subsidiaries referred to in this guide are the property of Schneider Electric SE or its
subsidiaries. All other brands may be trademarks of their respective owners.
This guide and its content are protected under applicable copyright laws and
furnished for informational use only. No part of this guide may be reproduced or
transmitted in any form or by any means (electronic, mechanical, photocopying,
recording, or otherwise), for any purpose, without the prior written permission of
Schneider Electric.
Schneider Electric does not grant any right or license for commercial use of the guide
or its content, except for a non-exclusive and personal license to consult it on an "as
is" basis. Schneider Electric products and equipment should be installed, operated,
serviced, and maintained only by qualified personnel.
As standards, specifications, and designs change from time to time, information
contained in this guide may be subject to change without notice.
To the extent permitted by applicable law, no responsibility or liability is assumed by
Schneider Electric and its subsidiaries for any errors or omissions in the informational
content of this material or consequences arising out of or resulting from the use of the
information contained herein.
Safety information
Important information
Read these instructions carefully and look at the equipment to become familiar
with the device before trying to install, operate, service, or maintain it. The
following special messages may appear throughout this manual or on the
equipment to warn of potential hazards or to call attention to information that
clarifies or simplifies a procedure.
The addition of either symbol to a “Danger” or “Warning” safety label indicates
that an electrical hazard exists which will result in personal injury if the
instructions are not followed.
This is the safety alert symbol. It is used to alert you to potential personal injury
hazards. Obey all safety messages that accompany this symbol to avoid possible
injury or death.
Com’X 510 Energy Server
DANGER
DANGER indicates a hazardous situation which, if not avoided, will result in
death or serious injury.
Failure to follow these instructions will result in death or serious injury.
WARNING
WARNING indicates a hazardous situation which, if not avoided, could result
in death or serious injury.
CAUTION
CAUTION indicates a hazardous situation which, if not avoided, could result in
minor or moderate injury.
NOTICE
NOTICE is used to address practices not related to physical injury.
Please note
Electrical equipment should be installed, operated, serviced and maintained only
by qualified personnel. No responsibility is assumed by Schneider Electric for any
consequences arising out of the use of this material. A qualified person is one who
has skills and knowledge related to the construction, installation, and operation of
electrical equipment and has received safety training to recognize and avoid the
hazards involved.
DOCA0098EN-12 3
Com’X 510 Energy Server
Notice
FCC
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee that the interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment to an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
The user is cautioned that any changes or modifications not expressly approved
by Schneider Electric could void the user’s authority to operate the equipment.
This digital apparatus complies with CAN ICES-3 (B) /NMB-3(B).
4 DOCA0098EN-12
Table of Contents
Safety precautions ......................................................................................9
Com’X 510 Introduction ........................................................................... 11
Com’X 510 User Interface Access ......................................................... 14
Supported Web Browsers..........................................................................14
Start Up Your Com’X ................................................................................. 14
Accessing Through the Ethernet Port With Windows ................................... 14
Accessing Through Wi-Fi Access Point Mode With Windows ....................... 16
Logging In................................................................................................18
Changing the Password ............................................................................ 19
Com’X 510 Quickstart ..............................................................................23
Quickstart Overview.................................................................................. 23
Quickstart: Setting Up and Starting Data Logging........................................ 23
Quickstart: Viewing On-board Data ............................................................23
Quickstart: Setting Up Publication..............................................................23
Com’X 510 Energy Server
Accessing Through the Ethernet Port With Other Operating
Systems............................................................................................. 15
Accessing Through Wi-Fi Access Point Mode ....................................... 17
Com’X 510 Security..................................................................................25
Security overview ..................................................................................... 25
Security features on your device ................................................................25
Security Configuration Recommendations ..................................................28
Com’X 510 Settings.................................................................................. 30
Settings Overview.....................................................................................30
Date and Time Settings ............................................................................. 30
Configuring Date and Time .................................................................. 30
Network Settings ...................................................................................... 30
Network Configuration Options ............................................................31
Selecting a Network Configuration .......................................................31
Ethernet Port Settings .........................................................................32
GPRS/3G Settings.............................................................................. 34
Wi-Fi Settings ..................................................................................... 38
Proxy Settings ....................................................................................40
Contact Management..........................................................................41
Email Settings ....................................................................................42
Publication .........................................................................................44
Publication Identification Settings......................................................... 47
File Format of CSV Export ...................................................................47
Digital Service Platform Connection ...........................................................48
Wi-Fi Access Point Settings....................................................................... 49
Activating the Wi-Fi Access Point .........................................................49
Deactivating the Wi-FI ......................................................................... 49
Site Information ........................................................................................ 50
Configuring Site Information ................................................................ 50
Data Logging............................................................................................50
Defining the Logging Intervals.............................................................. 50
Security ................................................................................................... 50
Firewall Management................................................................................ 51
DOCA0098EN-12 5
Com’X 510 Energy Server
Port Settings.......................................................................................51
Upstream Network Access...................................................................51
Configuring Firewall Settings ...............................................................51
Disabling DPWS and SSH services......................................................52
Disabling the Password Reset Button ...................................................52
Account Lockout Policy .......................................................................52
Configuring Account Lockout Policy ..................................................... 53
Disabling Account Lockout Policy.........................................................53
Warning Banner Overview ...................................................................53
Certificates...............................................................................................54
Uploading a New Certificate................................................................. 54
HTTPS Redirection ............................................................................. 54
User Management .................................................................................... 54
Group Settings .........................................................................................55
Creating a Group ................................................................................55
Modifying Group Settings .................................................................... 56
Deleting a Group.................................................................................56
Users.......................................................................................................56
Creating a User .................................................................................. 57
Modifying a User.................................................................................57
Deleting a User................................................................................... 57
Event Settings.......................................................................................... 58
Predefined Events ....................................................................................58
Custom Events.........................................................................................58
Creating a Custom Event ..........................................................................58
Editing or Deleting a Custom Event............................................................ 60
Copying an Event .....................................................................................60
Links ....................................................................................................... 60
Configuring Links...................................................................................... 60
Viewing Links ........................................................................................... 61
Custom Page Management....................................................................... 61
Adding a Custom Web Page......................................................................61
Deleting Custom Web Pages ..................................................................... 62
Downloading a Custom Page .................................................................... 62
Viewing a Custom Web Page .................................................................... 62
Com’X 510 Communications................................................................... 63
IPv4 Address Settings...............................................................................63
Modbus TCP Access.................................................................................65
Configuring Modbus TCP/IP Filtering .........................................................67
Modbus Serial Port ................................................................................... 68
Modbus Serial Port Settings................................................................. 68
Advanced Ethernet Settings ......................................................................69
ZigBee Network Settings...........................................................................70
Com’X 510 Device settings ..................................................................... 73
Device Settings Overview .........................................................................73
Common Properties..................................................................................74
Adding a Downstream Device....................................................................76
Modifying a Device ...................................................................................77
Disconnecting a Device.............................................................................77
Reconnecting a Device .............................................................................77
Replacing a Device................................................................................... 78
6 DOCA0098EN-12
Com’X 510 Energy Server
Deleting a Device .....................................................................................78
Measurement and Metadata Exported Per Hosted Platform .........................79
Built-In Pulse Meters................................................................................. 80
Custom Pulse Meter............................................................................ 81
Resistance Temperature Detectors ............................................................81
Custom Analog Devices............................................................................81
Discovering Connected Devices ................................................................ 81
Adding a Modbus Device Manually ............................................................82
Connecting Devices to WT4200 Modbus Receiver ...................................... 83
Connecting Devices to Smartlink ...............................................................83
Built-in Ethernet Devices ...........................................................................84
Custom Ethernet Devices ....................................................................85
Discovering Zigbee Devices ......................................................................85
Com’X 510 Measurements...................................................................... 86
Viewing the Measurements Table .............................................................. 86
Com’X 510 Commissioning ..................................................................... 87
Commissioning Overview..........................................................................87
Starting the Data Logging..........................................................................87
Starting the Publication .............................................................................88
Com’X 510 Monitoring..............................................................................89
Monitoring Overview ................................................................................. 89
Real Time Data ........................................................................................ 89
Summary Device View .............................................................................. 89
Real Time Trending .................................................................................. 90
Dashboards .............................................................................................91
Historical Data Export ...............................................................................93
Custom Web Pages.................................................................................. 93
Com’X 510 Control ...................................................................................94
Device Resets.......................................................................................... 94
Resetting Device Parameters ..............................................................94
Setting Time on Devices............................................................................94
Com’X 510 Diagnostics............................................................................ 95
Diagnostics Overview ...............................................................................95
Statistics ..................................................................................................95
Read Device Registers .............................................................................97
Communications Check ............................................................................98
Com’X 510 Custom Library ..................................................................... 99
Custom Models ........................................................................................ 99
Custom Modbus Devices ........................................................................ 101
Custom Pulse Meter Model ..................................................................... 105
Custom KYZ Pulse Meter Model .............................................................. 106
Custom Main Meter Model ...................................................................... 107
Custom Contactor or Impulse Relay......................................................... 109
Custom Analog Sensor Model ................................................................. 110
Com’X 510 Maintenance ....................................................................... 112
Logs ...................................................................................................... 112
System Settings ..................................................................................... 112
Configuration Management ............................................................... 113
Save the Configuration...................................................................... 113
Restore a configuration ..................................................................... 114
DOCA0098EN-12 7
Com’X 510 Energy Server
Upgrade Firmware.................................................................................. 116
Replacing the SD Card ........................................................................... 117
Enabling Remote Access ........................................................................ 118
Disabling Remote Access from Cloud Services......................................... 119
Restarting the Com’X from the Web Interface ........................................... 119
Product Replacement ............................................................................. 119
Resetting the Password Locally ............................................................... 119
Resetting to Factory Settings................................................................... 120
Checklist Before Leaving Customer Site............................................. 121
Com’X 510 Troubleshooting.................................................................. 122
Metering Device Troubleshooting............................................................. 122
Modbus Device Troubleshooting.............................................................. 123
Network Troubleshooting ........................................................................ 123
Com’X Troubleshooting........................................................................... 124
Certificate Authorities ............................................................................. 127
Modbus Register Mapping..................................................................... 130
8 DOCA0098EN-12
Safety precautions Com’X 510 Energy Server
Safety precautions
Installation, wiring, testing and service must be performed in accordance with all
local and national electrical codes.
DANGER
HAZARD OF ELECTRIC SHOCK, EXPLOSION, OR ARC FLASH
• Apply appropriate personal protective equipment (PPE) and follow safe
electrical work practices. See NFPA 70E in the USA, CSA Z462 or
applicable local standards.
• Turn off all power supplying this device and the equipment in which it is
installed before working on the device or equipment.
• Always use a properly rated voltage sensing device to confirm that all power
is off.
• Treat communications and I/O wiring connected to multiple devices as
hazardous live until determined otherwise.
• Do not exceed the device’s ratings for maximum limits.
• Replace all devices, doors and covers before turning on power to this
equipment.
Failure to follow these instructions will result in death or serious injury.
WARNING
UNINTENDED OPERATION
• Do not use the software for critical control or protection applications where
human or equipment safety relies on the operation of the control action.
• Do not use the software to control time-critical functions because
communication delays can occur between the time a control is initiated and
when that action is applied.
• Do not use the software to control remote equipment without securing it with
an authorized access level, and without including a status object to provide
feedback about the status of the control operation.
Failure to follow these instructions can result in death, serious injury, or
equipment damage.
WARNING
INACCURATE DATA RESULTS
• Do not incorrectly configure the software, as this can lead to inaccurate
reports and/or data results.
• Do not base your maintenance or service actions solely on messages and
information displayed by the software.
• Do not rely solely on data displayed in the software reports to determine if
the system is functioning correctly or meeting all applicable standards and
requirements.
• Do not use data displayed in the software as a substitute for proper
workplace practices or equipment maintenance.
Failure to follow these instructions can result in death, serious injury,
equipment damage, or permanent loss of data.
DOCA0098EN-12 9
Com’X 510 Energy Server Safety precautions
WARNING
POTENTIAL COMPROMISE OF SYSTEM AVAILABILITY, INTEGRITY, AND
CONFIDENTIALITY
• Change default passwords to help prevent unauthorized access to device
settings and information.
• Disable unused ports/services and default accounts, where possible, to
minimize pathways for malicious attacks.
• Place networked devices behind multiple layers of cyber defenses (such as
firewalls, network segmentation, and network intrusion detection and
protection).
• Use cybersecurity best practices (for example: least privilege, separation of
duties) to help prevent unauthorized exposure, loss, modification of data and
logs, interruption of services, or unintended operation.
Failure to follow these instructions can result in death, serious injury, or
equipment damage.
10 DOCA0098EN-12
Com’X 510 Introduction Com’X 510 Energy Server
Com’X 510 Introduction
Product Overview
The Com’X 510 energy server is a compact plug and play gateway and data
logger and is an essential part of an entry level energy management system.
Architecture
It collects and stores consumption of WAGES (Water, Air, Gas, Electricity, and
Steam) and environmental parameters such as temperature, humidity, and CO
levels in a building. The Com’X 510 provides access to reports such as on-board
device and circuit summary pages, as well as on-board data logging. Data can be
securely accessed in real time or transmitted as a report to an Internet database
server.
Data is ready to be processed once received by the server. Data is displayed as
web pages through energy management services provided by Schneider Electric,
such as EcoStruxure
support optimization of energy performance and cost management.
From a simple metering installation with one device to large metering systems, the
Com’X 510 collects data from any Modbus TCP/Modbus serial line gateways,
pulse meters, actuators, and analog sensors.
This graphic shows possible architectures of the Com’X 510:
™
Energy Operation and EcoStruxure™Facility Expert, to
2
Main Features
The main features of the Com’X 510 are:
• real-time data in easy to understand views
• dashboard view for historical reporting
• automatic discovery of connected Modbus devices
DOCA0098EN-12 11
Com’X 510 Energy Server Com’X 510 Introduction
• connectivity to the cloud through three media: GPRS/3G, wired Ethernet, or
Wi-Fi Ethernet
• two Ethernet ports to separate upstream cloud connection from field device
network
• four supported transfer protocols: HTTP, HTTPS, FTP, and SMTP with proxy
management
• data logging
• data export with native connection to Schneider Electric service platforms
(such as Energy Operation) and with .csv file for other database servers
• gateway functionality Modbus TCP to Modbus RTU or Modbus ASCII
• setup through on-board web pages
• compliant with electrical switchboard environment (temperature,
electromagnetic compatibility)
• local backup of configuration parameters
• ZigBee Pro with EM4300 sensors
Com’X 510 for Entry-level Energy Management
The Com’X 510 supports real-time data views from many common device types,
providing several device-specific features.
Additional energy management capabilities include:
• View real-time and historical information from multiple locations through a
supported web browser.
• Select the logging intervals and topics you want logged.
• Automatically export selected logged data to your PC for additional analysis.
• Provide data and system security through password protection and controlled
access to individual web pages, as well as through Com’X 510 firewall
management.
• Perform simple control reset commands for supported devices (for example,
min/max and accumulated energy).
• Set date and time for connected devices that support set time commands.
Schneider Electric Digital Service Platform
The energy server can be associated with Schneider Electric Digital Service
Platform.
This platform allows you to:
• Remotely manage firmware upgrade, troubleshooting, and parameter
settings.
• Provide a SIM card with worldwide coverage, by using the EBXA-GPRS-SIM
option.
• Publish collected data to Schneider Electric energy management services.
NOTE: It is recommended to use external cellular router instead of EBXAGPRS-SIM option.
EcoStruxure™Facility Expert
EcoStruxure™Facility Expert allows you to outsource energy management and
maintenance, reducing your energy costs and increasing operating efficiency in
buildings.
12 DOCA0098EN-12
Com’X 510 Introduction Com’X 510 Energy Server
EcoStruxure™Facility Expert is a cloud-based software application from
Schneider Electric to improve energy efficiency, and manage assets and
maintenance. EcoStruxure
™
Facility Expert is used for small and medium
buildings in industry, retail, public, and healthcare markets.
EcoStruxure
™
Facility Expert provides the following features:
• Support for data acquisition hardware: meters, gateways, and sensors.
• Cloud platform for data displays.
• Consulting service from Schneider Electric expert teams.
• A network of local partners to implement solutions.
Power Monitoring Expert
The Com’X can send data in comma-separated value (CSV) files to supervision
software such as Power Monitoring Expert (PME) or third-party supervision
software.
PME is a complete, interoperable, and scalable software package for power
management applications. The software collects and organizes data gathered
from the electrical network and presents it as meaningful, actionable information
through an intuitive Web interface. Share information with key stakeholders or
across your entire operation to influence behavioral changes that can save you
money.
Additional Resources
To find these and other resources, go to www.se.com and search for “Com’X.”
Document
Com’X Instruction Sheet 5406AD002
EBXA-GPRS/EBXA-GPRS-SIM Instruction
Sheet
EBXA-WIFI Instruction Sheet 253537634
Zigbee Instruction Sheet NHA2243500
Reference Number(s)
5406AD005
5406AD006
253537613
DOCA0098EN-12 13
Com’X 510 Energy Server Com’X 510 User Interface Access
Com’X 510 User Interface Access
Supported Web Browsers
You can access the energy server using a variety of web browsers.
Browser Browser Version
Microsoft Edge 42.0 and above
Internet Explorer IE9 and above
Firefox 20.0 and above
Chrome 24.0 and above
Recommended Web Browsers
It is recommended to use Chrome for PC.
The following browsers are recommended for tablets:
Operating System
Windows 10 • Microsoft Edge
Windows 8 • Internet Explorer
iOS • Chrome
Android • Chrome
Start Up Your Com’X
The Com’X takes time to start up. Wait for the power LED to turn green before
performing any actions.
Once the Com’X is started, most configuration modifications are taken in account
without a reboot.
Reboot Cases
The Com’X requires a reboot in the following cases:
• Upgrading the firmware.
• Restoring a configuration.
• Changing the Ethernet network settings between 2 switched ports and 2
• Inserting a GPRS or 3G modem.
• Installing a Zigbee key.
Browser
• Firefox
• Safari
• Android browser
separate ports.
Accessing Through the Ethernet Port With Windows
Access the Com’X user interface for initial setup using Windows 10.
The default configuration for Com’X Ethernet port 2 is DHCP server.
14 DOCA0098EN-12
Com’X 510 User Interface Access Com’X 510 Energy Server
DANGER
HAZARD OF ELECTRIC SHOCK, EXPLOSION, OR ARC FLASH
• This equipment must only be installed and serviced by qualified personnel.
• Apply appropriate personal protective equipment (PPE) and follow safe
electrical work practices. See NFPA 70E in the USA, CSA Z462 or
applicable local standards.
Failure to follow these instructions will result in death or serious injury.
NOTICE
IP ADDRESS CONFLICT
Do not connect a Com'X Ethernet port to a local area network if it is configured
to DHCP server.
Failure to follow these instructions can result in impaired
communications.
1. Disconnect your local computer from all networks.
2. Connect an Ethernet cable from your local computer to the Ethernet port 2 of
the Com’X.
3. Open Windows Explorer on your local computer and click Network.
The Com’X appears in the list of devices.
4. Double-click the Com’X. The login page is opened automatically on your
default web browser.
NOTE: HTTPS is enabled by default on the Com’X configuration. The
Com’X has an autosigned security certificate. Therefore, connecting to
the energy server interface displays a security message. Before
accepting, confirm that communication with the energy server has been
established.
5. Type the username (default: admin) and the password (default: admin).
NOTE: The username and password are case-sensitive.
6. Click OK.
Related Topics
• Com’X 510 Troubleshooting
• Uploading a New Certificate
Accessing Through the Ethernet Port With Other Operating Systems
Access the Com’X user interface for initial setup using an operating system other
than Windows.
The default configuration for Com’X Ethernet port 2 is DHCP server.
DANGER
HAZARD OF ELECTRIC SHOCK, EXPLOSION, OR ARC FLASH
• This equipment must only be installed and serviced by qualified personnel.
• Apply appropriate personal protective equipment (PPE) and follow safe
electrical work practices. See NFPA 70E in the USA, CSA Z462 or
applicable local standards.
Failure to follow these instructions will result in death or serious injury.
DOCA0098EN-12 15
Com’X 510 Energy Server Com’X 510 User Interface Access
NOTICE
IP ADDRESS CONFLICT
Do not connect a Com'X Ethernet port to a local area network if it is configured
to DHCP server.
Failure to follow these instructions can result in impaired
communications.
1. Disconnect your local computer from all networks.
2. Connect an Ethernet cable from your local computer to the Ethernet port 2 of
the Com’X.
3. Open your web browser.
4. Type [10.25.1.1] in the address field and press Enter.
NOTE: HTTPS is enabled by default on the Com’X configuration. The
Com’X has an autosigned security certificate. Therefore, connecting to
the Com’X interface displays a security message. Before accepting,
confirm that communication with the Com’X has been established.
5. Type the username (default: admin) and the password (default: admin).
NOTE: The username and password are case-sensitive.
6. Click OK.
Related Topics
• Uploading a New Certificate
Accessing Through Wi-Fi Access Point Mode With Windows
You can access the energy server user interface through Wi-Fi Access Point
Mode using Windows.
DANGER
HAZARD OF ELECTRIC SHOCK, EXPLOSION, OR ARC FLASH
• This equipment must only be installed and serviced by qualified personnel.
• Apply appropriate personal protective equipment (PPE) and follow safe
electrical work practices. See NFPA 70E in the USA, CSA Z462 or
applicable local standards.
Failure to follow these instructions will result in death or serious injury.
NOTICE
UNINTENDED EQUIPMENT OPERATION
Do not close the door of a metallic enclosure while using the Wi-Fi USB key.
Failure to follow these instructions can result in equipment damage.
1. Connect the Wi-Fi USB key to a USB port on the energy server.
2. Press the Wi-Fi button on the energy server.
The Wi-Fi button LED flashes green.
3. On your local computer, connect to the energy server wireless network using
the Windows Wireless Network configuration window.
4. Open Windows Explorer on your local computer and click Network. The
energy server appears in the list of devices.
16 DOCA0098EN-12
Com’X 510 User Interface Access Com’X 510 Energy Server
5. Double-click the energy server and the login page opens automatically in your
default browser.
HTTPS is enabled by default on the energy server configuration. The energy
server has an autosigned security certificate. Therefore, connecting to the
energy server interface displays a security message. Before accepting,
confirm that communication with the energy server has been established.
6. Type the username (default: admin) and the password (default: admin).
The username and password are case-sensitive.
7. Click Ok.
Related Topics
• Com’X 510 Troubleshooting
• Uploading a New Certificate
Accessing Through Wi-Fi Access Point Mode
You can access the energy server user interface using Wi-Fi Access Point Mode
on operating systems other than Windows 7/Vista.
DANGER
HAZARD OF ELECTRIC SHOCK, EXPLOSION, OR ARC FLASH
• This equipment must only be installed and serviced by qualified personnel.
• Apply appropriate personal protective equipment (PPE) and follow safe
electrical work practices. See NFPA 70E in the USA, CSA Z462 or
applicable local standards.
Failure to follow these instructions will result in death or serious injury.
NOTICE
UNINTENDED EQUIPMENT OPERATION
Do not close the door of a metallic enclosure while using the Wi-Fi USB key.
Failure to follow these instructions can result in equipment damage.
1. Connect the Wi-Fi USB key to a USB port on the energy server.
2. Press the Wi-Fi button on the energy server.
The Wi-Fi button LED flashes green.
3. On your local computer, connect to the energy server wireless network using
the Windows Wireless Network configuration window.
4. Open your browser.
5. Type [10.25.2.1] in the address field and press Enter.
HTTPS is enabled by default on the energy server configuration. The energy
server has an autosigned security certificate. Therefore, connecting to the
energy server interface displays a security message. Before accepting,
confirm that communication with the energy server has been established.
6. Type the username (default: admin) and the password (default: admin).
The username and password are case-sensitive.
DOCA0098EN-12 17
Com’X 510 Energy Server Com’X 510 User Interface Access
7. Click Ok.
Related Topics
• Uploading a New Certificate
Logging In
You need to log in to access the energy server’s user interface.
If multiple sessions are opened, only the first session can be used to edit
parameters. Sessions opened after the first session are read-only.
1. Select your language.
2. Type the username and the password.
NOTE: The username and password are case-sensitive.
3. Click Connect to be logged in to the configuration web page.
NOTE: HTTPS is enabled by default on the Com’X configuration. The Com’X
has an autosigned security certificate. Therefore, connecting to the Com’X
interface displays a security message. Before accepting, confirm that
communication with the Com’X has been established.
Related Topics
• Uploading a New Certificate
Logging In for the First Time
There are special instructions when you log in to the user interface for the first
time.
The web server is a tool for reading and writing data. It controls the state of the
system, with full access to all data in your application. You will be prompted to
change your password the first time you log in to prevent unauthorized access to
the application.
UNAUTHORIZED DATA ACCESS
• Immediately change the default password to a new, secure password.
• Do not distribute the password to unauthorized or otherwise unqualified
Failure to follow these instructions can result in equipment damage.
A secure password should not be shared or distributed to unauthorized personnel.
The password should not contain any personal or obvious information.
NOTICE
personnel.
1. Log in as the default administrator.
Username and password: admin
2. Read the License Agreement completely.
NOTE: The Accept button will remain grayed until you scroll to the
bottom of the User License Agreement.
3. Accept the License Agreement.
18 DOCA0098EN-12
Com’X 510 User Interface Access Com’X 510 Energy Server
4. Enter a new password.
It must contain:
• 8 characters
• 1 uppercase letter
• 1 numeric digit
• 1 special character
Changing the Password
You will need to change the password after the first login and will be directed
automatically to the username/password page.
1. Click the username/admin link
2. Enter the current password.
3. Enter a new password.
4. Confirm the new password.
5. Click OK.
User Session Timeout
The login session terminates after the configured Session Inactivity Time-out
interval for the user group.
Related Topics
• Group Settings
User Interface Overview
The web user interface allows you to commission your Com’X 510
This graphic shows the interface layout:
in the banner.
A. Banner
B. Gateway status
C. Generic information
D. Main tabs
E. Subtabs
F. Action buttons
Banner
The banner displays the following information at the top of all pages:
DOCA0098EN-12 19
Com’X 510 Energy Server Com’X 510 User Interface Access
Main Tabs and Subtabs
Action Buttons
Status Data Logging: Displays status of data logging, which can be activated in
the Commissioning tab.
Periodic Publication: Displays publication status, which can be activated
in the Commissioning tab.
Available Storage: Shows available storage for data logging.
Generic Information Username/admin link: Displays the connected user.
About: Click to access information on your Com’X 510 and GPRS or 3G
modem (serial number and MAC address), IPv4 Ethernet ports, IPv6
address, and software versions.
Logout: To log out of the session, click Logout or close your browser. It is
recommended to log out of the Com’X 510 when not in use.
Time: Displays the time as set in the Date/Time Settings.
Subtabs display the submenus under the selected main tab. You can use your
web browser to bookmark each subtab of the Com’X 510 web interface.
The action buttons correspond to the selected tab and vary. This table describes
the interface buttons:
Icons
Button Action
Save changes Validates the modifications. Disabled when:
• there is no change in the web page.
• a mandatory field is left blank. The field is highlighted in
red.
• inappropriate characters are entered in a field. The field is
highlighted in red.
Cancel Cancels the modifications to return to the last saved settings.
Icon
* Fields marked with a red star are required fields.
Description
Indicates that the information necessary to complete the energy
server configuration and activation of data logging and
publication is unavailable for the tab.
Indicates the user that is logged in for the current session.
Contains information about configuration in the open menu.
Related Topics
• Configuring Date and Time
User Interface Features
The user interface organizes the features in main tabs and subtabs.
20 DOCA0098EN-12
Com’X 510 User Interface Access Com’X 510 Energy Server
Main Tab Subtab
Settings General Settings Configures the date and time, network settings, proxy settings,
Site Settings • Contains the name of the site. This field is used by Energy
Communication Configures the Modbus serial port, Modbus gateway, TCP/IP
Security Update SSL certificate and firewall settings.
User Management Create and edit groups and users.
Links Configure file and URL documentation links.
Events Configure event settings and define custom events.
Custom Page Management Create and add custom web pages to the Com’X.
Device Settings
Measurements Table
Commissioning
–
–
–
Description
publication parameters, and Wi-Fi access point settings.
Operation.
• Configures the logging interval for each commodity and for
environmental parameters.
filtering, and advanced Ethernet settings. Setup and create a
ZigBee network.
Configures the metering architecture and the data to log and
publish.
Displays meters with metadata and data to be logged.
• Checks the system configuration.
• Starts or stops data logging.
• Starts, stops, or tests data publication.
Monitoring Real Time Data Provides basic readings of selected devices. Features include
Dashboards Provides graphical representation of energy consumption
Control Device Resets Allows execution of resets defined for the device, and displays the
Set Device Time Date and time resets are shown only when the device supports
Diagnostics Statistics Displays diagnostic data used to troubleshoot network problems.
Read Device Registers Allows users to read register data from local and remote Modbus
Communications Check Tests the communications health of Modbus devices configured on
Custom Library
Maintenance Logs Shows the date, time, and description of:
–
single device and summary views.
information aggregated over time for devices enabled for data
logging and provides trending information for other electrical
properties.
date and time each reset function was performed.
them.
devices connected to the Com’X.
the Com’X.
• Create a custom device model, new device model or based on
an existing custom device model in the library.
• Modify and delete custom models
• Import and export custom models.
• changes in the configuration
• errors detected during logging
• publication steps and status
• communication interruption with metering devices
• unsuccessful login attempts
System Settings • Allows you to back up and restore a Com’X configuration.
• Activates the remote access for Schneider Electric technical
support.
• Upgrades the Com’X firmware.
• Allows you to manually restart the Com’X.
Events • Provides log of all generated pre-defined events.
• Provides log of all pre-defined events to be published.
DOCA0098EN-12 21
Com’X 510 Energy Server Com’X 510 User Interface Access
Related Topics
• Com’X 510 Settings
• Com’X 510 Communications
• Com’X 510 Device settings
• Com’X 510 Commissioning
• Com’X 510 Monitoring
• Com’X 510 Control
• Com’X 510 Custom Library
• Com’X 510 Diagnostics
• Com’X 510 Maintenance
22 DOCA0098EN-12
Com’X 510 Quickstart Com’X 510 Energy Server
Com’X 510 Quickstart
Quickstart Overview
This chapter describes how to perform common tasks with the Com’X 510. For a
full description of the feature outlined in each, see the topics to which it points.
NOTE: Ensure your Com’X is running the latest firmware. Go to www.
schneider-electric.com/en/download/ to download the latest version of the
firmware.
Quickstart: Setting Up and Starting Data Logging
Below are the general tasks related to starting data logging. There may be
additional steps for publishing to a specific platform.
1. Add the downstream devices as in Adding a Downstream Device, page 76.
There are additional configuration tasks for each type of device:
– Devices That Can Connect to Digital Inputs
– Devices That Can Connect to Analog Inputs
– Modbus Devices
– Ethernet Device Configuration Parameters, page 84
2. Select the measurements to log as in Selecting Measurements to Log or
Publish, page 79
3. Define the logging intervals as in Defining the Logging Intervals, page 50
4. Start the data logging as in Starting the Data Logging, page 87.
Quickstart: Viewing On-board Data
You can view real time and logged data on the Com’X 510 without having to
connect to a hosted platform. Below are the steps for viewing on-board data.
1. Add the downstream devices as in Adding a Downstream Device, page 76.
There are additional configuration tasks for each type of device:
– Modbus Devices
– Ethernet Device Configuration Parameters, page 84
2. Complete the following steps to view an Energy dashboard or Historical
Trending. Skip to step 3 to view real time data.
a. Selecting Measurements to Log or Publish, page 79
b. Defining the Logging Intervals, page 50
c. Starting the Data Logging, page 87.
NOTE: The amount of data collected affects the ability to display certain
dashboard options, for example a year over year dashboard.
3. View real time data for one or more devices: Viewing Real Time Data for a
Single Device, page 89 or Viewing a Device Summary, page 90.
Quickstart: Setting Up Publication
The steps below are a summary of publishing options. Refer to the appropriate
sections for a full description of publishing per platform.
DOCA0098EN-12 23
Com’X 510 Energy Server Com’X 510 Quickstart
1. Choose the platform and publication frequency as in Selecting Platform and
Publication Frequency, page 44. For each platform, see these related tasks:
– For a connection to a Schneider Electric subscribed service via Digital
™
Service Platform (for example, EcoStruxure
Facility Expert), see
Connection, page 48.
– For .csv export options, you may want to refer to File Format of CSV
Export, page 47.
2. Define the transfer protocol as in Define the Transfer Protocol, page 44
3. Start the publication as in Starting the Publication, page 88
24 DOCA0098EN-12
Com’X 510 Security Com’X 510 Energy Server
Com’X 510 Security
Security overview
Your Schneider Electric product is equipped with security-enabling features.
These features arrive in a default state and can be configured for your installation
needs. Please note that disabling or modifying settings within the scope of these
individual features can impact the overall security robustness of the device and
ultimately the security posture of your network in either positive or negative ways.
Review the security intent and recommendations for the optimal use of your
device’s security features.
Products are hardened to increase security robustness. This is an ongoing
process consisting of secure development practices, inclusion of security features
and testing at our security test facilities. Following system hardening best
practices is also necessary to help ensure your overall system security.
See the Cybersecurity Hardening Best Practices white paper for suggested best
practices.
Security features on your device
Your device comes with security features that you can configure to help protect
against unauthorized configuration and access to your device’s data through its
user interfaces or communications.
User Management
User Management allows you to create user groups with configurable
permissions for Com’X features. You can restrict access to features by assigning
individual users to a group.
There are two default groups:
• administrator: Modification rights for all features; you cannot modify this
group.
• guest: Viewing rights for selected features. Only an administrator can modify
this group.
Only an administrator can add, modify, or remove users and groups.
Related Topics
• User Management
Password Requirements
The Com’X incorporates complex password requirements.
Each user is prompted to change their password the first time they log in to
prevent unauthorized access to the application. It is recommended to schedule
regular changes to your password.
Related Topics
• Logging In for the First Time
HTTPS Connection
Your connection to the Com’X web server is HTTPS by default.
DOCA0098EN-12 25
Com’X 510 Energy Server Com’X 510 Security
The Com’X has a self-signed security certificate. Therefore, connecting to the
Com’X interface displays a security message. Before accepting, confirm that
communication with the Com’X has been established.
HTTPS Redirection is enabled by default. It is recommended to leave this setting
enabled to secure communications between PC and the Com’X.
HTTPS Proxy is supported in Settings > General Settings. The proxy address
and port number are provided by your network administrator, or you can retrieve
these values in the Internet Options of a PC connected to the LAN.
Related Topics
• Proxy Settings
• Uploading a New Certificate
Secure Data Export
Using a secure protocol when publishing data logs can help prevent interception
and corruption of data logs.
Secure publication options include:
• HTTPS when publishing data as a .csv file or publishing to Energy Operation.
• SMTP with connection security mode to TLS/SSL or STARTTLS when
publishing a .csv file over SMTP. The default mode is None.
• DSP (a Schneider Electric hosted platform)
Destination platform is not configured by default. If you are publishing to a
location other than DSP, you must configure the protocol in Settings > General
Settings > Publication, then Email Settings if using SMTP.
Firewall Management
Related Topics
• Define the Transfer Protocol
• Configuring the SMTP Server
Firewall management allows you to configure network access.
You can configure items such as:
• Enable or disable ports.
• Configure port numbers per interface (Eth1, Eth2, WiFi, GPRS/3G), except
where noted in Port Settings.
• Enable upstream network access.
• Enable Account Lockout policy.
Disabling unused ports (determined by your network selection in Settings >
General Settings > Network Settings) can help prevent unauthorized access.
Upstream Network Access
This feature allows downstream devices to access servers (such as DNS, SNTP,
and SMTP) on the upstream network.
Upstream Network Access is disabled by default. It is recommended to leave
this setting disabled unless it is required to publish data or send event messages
from downstream clients.
26 DOCA0098EN-12
Com’X 510 Security Com’X 510 Energy Server
Account Lockout Policy
Account lockout feature disables a user account when the number of failed login
attempts exceeds the set limit within a predetermined time interval. You can
configure the following:
• Enable account lockout Account lockout policy is enabled by default. Select
No to disable this feature. It is recommended to keep the Account Lockout
feature enabled to secure the device from unauthorized access.
• Reset account lockout counter (number of attempts) determines the number
of invalid login attempts allowed before user account gets disabled. The
default is set to 10 attempts.
• Account lockout duration (minutes) determines amount of time user account
remains disabled. The default is set to 15 minutes.
Disabling Account Lockout Policy
NOTE: It is recommended to keep the Account Lockout enabled to better
secure the device from unauthorized access.
Related Topics
Communications
• Port Settings
• Selecting Measurements to Log or Publish
Ethernet Security
The Com’X supports two separate Ethernet networks for isolated device network,
for two separate infrastructure backbones, or for a switched network.
Wireless Security
Your Com’X wireless network can be secured with WPA2 (recommended),WPA,
or WEP.
Modbus TCP/IP Filtering
The Modbus TCP/IP filtering feature controls which IP addresses are allowed to
communicate with the Com’X and its downstream devices using Modbus TCP/IP.
Minimizing the number of IP address that can access the device reduces the
likelihood of unauthorized intrusions.
This feature is disabled by default. When enabled, the default access level is
Read for any Modbus TCP/IP client not in the filtered list. Setting the Default
Access field to None blocks all Modbus TCP/IP clients not in the filtered list.
It is recommended that you enable this feature, if your system architecture
permits.
Related Topics
• Configuring Modbus TCP/IP Filtering
Maintenance
Real-time access to maintenance logs allow you to check for excessive denied
accesses, unexpected firmware upgrades or unplanned backup restoration.
DOCA0098EN-12 27
Com’X 510 Energy Server Com’X 510 Security
Configuration Backup
Configuration backup allows recovery of Com'X and device settings.
Firmware
Users can only install firmware signed by Schneider Electric.
Remote Access from Cloud Services
By default, a Com’X device connected to DSP can be accessed through remote
assistance. The Enable remote access from cloud option is enabled (ON) by
default. For security reasons it is recommended to disable this feature and enable
it only when remote access is required for technical support from Schneider
Electric.
Refer to Disabling Remote Access from Cloud Services, page 119 for additional
information.
Related Topics
• Logs
• Save the Configuration
• Restore a configuration
• Upgrade Firmware
Security Configuration Recommendations
There are some general security configuration recommendations for your device.
• Do not add more users than those who need access, and evaluate your
system needs before granting users access to critical pages, for example,
Firewall Management or Device Settings.
• Limit the number of IP addresses that have access to the Com’X.
• Do not use SHA1 certificates.
Recommended best practices for unsecure protocols
WARNING
POTENTIAL COMPROMISE OF SYSTEM AVAILABILITY, INTEGRITY, AND
CONFIDENTIALITY
• Change default passwords to help prevent unauthorized access to device
settings and information.
• Disable unused ports/services and default accounts, where possible, to
minimize pathways for malicious attacks.
• Place networked devices behind multiple layers of cyber defenses (such as
firewalls, network segmentation, and network intrusion detection and
protection).
• Use cybersecurity best practices (for example: least privilege, separation of
duties) to help prevent unauthorized exposure, loss, modification of data and
logs, interruption of services, or unintended operation.
Failure to follow these instructions can result in death, serious injury, or
equipment damage.
NOTE: Table below lists risks and best practices associated with unsecure
protocols. It is highly recommended to follow these best practices.
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Com’X 510 Security Com’X 510 Energy Server
Unsecure protocols Risks Best Practices
SMTP • Threat of malware.
• Unauthorized access to
data.
• Threat of data leakage.
• Email contents
transferred in plain-text.
HTTP • Cross site scripting.
• Broken authentication
and session
management.
• Cross-site request
forgery.
• Eavesdropping and
tampering.
FTP • FTP brute force attack.
• Packet sniffing.
• Spoof attack.
• User credentials can be
compromised since all
authentication is done in
clear-text.
Modbus TCP/IP • Message interception.
• Information capture.
• Arbitrary command
issuance.
• Unauthorized users can
gather and /or tamper
device configurations.
For publication:
• Select SMTP with either
SSL/TLS or SMART TLS
configured for
publication.
For network configuration:
• Disable HTTP.
• Select HTTPS for
network connections.
For publication:
• Do not select HTTP.
• Select HTTPS with
authentication.
For publication:
• Do not use FTP.
• Select either HTTPS with
authentication, or SMTP
with either SSL/TLS or
SMART TLS configured
for publication.
For Modbus device
communications:
• Limit access to Modbus
Communications by use
of Modbus TCP/IP
Filtering.
• Disable the Modbus port
for each network
interface when not in
use.
DOCA0098EN-12 29
Com’X 510 Energy Server Com’X 510 Settings
Com’X 510 Settings
Settings Overview
This section describes how to configure the general settings of the Com’X.
WARNING
INACCURATE DATA RESULTS
Do not incorrectly configure the software, as this can lead to inaccurate reports
and/or data results.
Failure to follow these instructions can result in death, serious injury,
equipment damage, or permanent loss of data.
Date and Time Settings
The Date/Time Settings subtab allows you to set the date and time by time zone
through SNTP or manually.
Configuring Date and Time
The time and date settings must be set to the current date and time before
enabling Schneider Electric Services on your Com’X.
Any manual changes on the date and time are overwritten by Digital Service
Platform. You can only edit the Timezone.
It is recommended that DST time zone is selected when using Energy Operation
to ensure consistent time stamping with the Com’X.
To set the date and time:
1. Click Settings > General Settings > Date/Time Settings.
2. Select the appropriate Timezone in the drop-down list. If a DST time zone is
3. Choose one of the following:
4. Click Save changes.
selected, the clock will automatically adjust for Daylight Saving Time.
a. Click the Today button to set the date and time automatically with the
date and time of your computer.
b. Manually enter the date and time in the date and time fields.
c. Select Yes for SNTP support, then enter an SNTP server address.
(Default: pool.ntp.org)
Network Settings
The Com’X offers several connection interfaces.
• Ethernet with two ports
• Wi-Fi
• GPRS or 3G for isolated sites or sites where the IT administrator does not
allow access to the network infrastructure.
The available interfaces are determined by the accessories connected to the
Com’X: GPRS or 3G modem or Wi-Fi USB key.
30 DOCA0098EN-12
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