Ricoh SP C221N User Guide

Download

Page 1

Guide to the Printer

Installing the Printer and Options

Connecting the Printer

Paper and Other Media

Operating Instructions

Hardware Guide

Replacing Consumables

Cleaning the Printer

Troubleshooting

Removing Misfed Paper

Appendix

Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read “Safety

Information” before using the machine.

Page 2

Introduction

This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference.

Important

Contents of this manual are subject to change without prior notice. In no event will the company be liable for direct, indirect, special, incidental, or consequential damages as a result of handling or operating the machine.

Do not copy or print any item for which reproduction is prohibited by law.

Copying or printing the following items is generally prohibited by local law:

bank notes, revenue stamps, bonds, stock certificates, bank drafts, checks, passports, driver's licenses.

The preceding list is meant as a guide only and is not inclusive. We assume no responsibility for its completeness or accuracy. If you have any questions concerning the legality of copying or printing certain items, consult with your legal advisor.

Notes:

Some illustrations in this manual might be slightly different from the machine.

Certain options might not be available in some countries. For details, please contact your local dealer.

Depending on which country you are in, certain units may be optional. For details, please contact your local dealer.

Caution:

Use of controls or adjustments or performance of procedures other than those specified in this manual might result in hazardous radiation exposure.

For good print quality, the supplier recommends that you use genuine toner, maintenance kits and parts from the supplier.

The supplier shall not be responsible for any damage or expense that might result from the use of consumables (toner, maintenance kits and parts) other than genuine consumables from the supplier with your office products.

Page 3

Positions of RWARNING and RCAUTION labels

This machine has labels for RWARNING and RCAUTION at the positions shown below. For safety, please follow the instructions and handle the machine as indicated.

ASH075S

Do not incinerate used toner or toner containers. Toner dust might ignite when exposed to an open flame. Disposal should take place at an authorized dealer or an appropriate collection site.

Keep toner (used or unused) and toner containers out of reach of children.

Do not touch labelled gray areas. The areas can get very hot.

Do not incinerate spilled toner or used toner. Toner dust is flammable and might ignite when exposed to an open flame. Disposal should take place at an authorized dealer or an appropriate collection site.

Keep toner (used or unused) and toner containers out of reach of children.

Page 4

Manuals for This Printer

For particular functions, see the relevant parts of the manual.

❖ Safety Information

Provides information on safe usage of this machine. To avoid injury and prevent damage to the machine, be sure to read this.

❖ Quick Installation Guide

Contains procedures for removing the printer from its box, and connecting it to a computer.

❖ Hardware Guide

Contains information about paper and procedures such as installing options, replacing consumables, responding to error messages, and resolving jams.

❖ Software Guide

Contain procedures for using this machine in a network environment, utilizing the software, and using security functions.

Page 5

How to Read This Manual

Symbols

This manual uses the following symbols:

Indicates important safety notes.

Ignoring these notes could result in serious injury or death. Be sure to read these notes. They can be found in the “Safety Information” section of Hardware Guide.

Indicates important safety notes.

Ignoring these notes could result in moderate or minor injury, or damage to the machine or to property. Be sure to read these notes. They can be found in the “Safety Information” section of Hardware Guide.

Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations.

Indicates supplementary explanations of the machine’s functions, and instructions on resolving user errors.

This symbol is located at the end of sections. It indicates where you can find further relevant information.

[ ]

Indicates the names of keys that appear on the machine’s display panel.

{ }

Indicates the names of keys on the machine’s control panel.

iii

Page 6

Description for the Specified Model

In this manual, the following items explain about the printer for the specified models:

This explains about the 220–240 V model printer. You can identify the model by checking the label on the rear of the printer.

Read if you purchase this model.

This explains about the 120 V model printer. You can identify the model by checking the label on the rear of the printer.

Read if you purchase this model.

Note

❒ If you do not know your model, check the model code on the printer's name-

plate.

ASH074S

Page 7

Installing the Operating Instructions

The CD-ROM provided with the printer contains an HTML Operating Instructions Manual in HTML version. Follow this instructions to install it.

Important

❒ System Requirements :

• Windows 2000/XP/Vista, or Windows Server 2003/2003 R2.

• 800 × 600 or higher monitor resolution.

❒ Web Browsers :

• Microsoft Internet Explorer 5.5 SP2 or higher

• Firefox 1.0 or higher

A Quit all applications currently running. B Insert the CD-ROM into the CD-ROM drive.

The installer starts.

Auto Run may not work under certain operating system setting. If this is the case, launch “Setup.exe” on the CD-ROM root directory.

C Select an interface language, and then click [OK]. D Click [Install Manuals]. E Follow the instructions on the screen to complete the installation. F Click [Finish] when the installation is completed. G Click [Exit].

Note

❒ Auto Run may not work under certain operating system setting. If this is

the case, copy all data on the CD-ROM root directory to your hard disk drive, and then launch “Setup.exe” to start the installation.

❒ To uninstall the Operating Instructions Manual, select [Programs] in the

[Start] menu, select your printer driver, and then click [uninstall]. You can

uninstall each Manual Guide separately.

❒ If you are using an incompatible Web browser and the simpler version of

the Operating Instructions Manual does not display correctly, open the folder “MANUAL \ LANG \ (language) \ (manual name) \ unv \” on the CD-ROM, and then double-click on “index.htm”.

Page 8

Positions of RWARNING and RCAUTION labels ...............................................i

Manuals for This Printer........................................................................................ii

How to Read This Manual ....................................................................................iii

Symbols .................................................................................................................... iii

Description for the Specified Model....................................................................iv

Installing the Operating Instructions ...................................................................v

1. Guide to the Printer

Exterior: Front View...............................................................................................1

Exterior: Rear View ................................................................................................2

Inside.......................................................................................................................3

Control Panel..........................................................................................................4

2. Installing the Printer and Options

Installing the Printer ..............................................................................................5

Where to Put the Printer.............................................................................................5

Unpacking ..................................................................................................................7

Turning the Power On ..............................................................................................13

Installing Options.................................................................................................14

Attaching Paper Feed Unit TK1010 .........................................................................14

Attaching Memory Unit Type F 256MB (DDR-SDRAM Module) ..............................16

3. Connecting the Printer

Network Connection ............................................................................................19

Reading the LED Lamps ..........................................................................................20

USB Connection...................................................................................................21

4. Paper and Other Media

Paper and Other Media Supported by This Printer...........................................23

Paper Recommendations....................................................................................25

Loading Paper..........................................................................................................25

Storing Paper ...........................................................................................................25

Types of Paper and Other Media .............................................................................26

Paper Not Supported by This Printer .......................................................................31

Print Area .................................................................................................................32

Loading Paper ......................................................................................................34

Loading Paper in Tray 1...........................................................................................34

Loading Paper in the Optional Paper Feed Unit ......................................................46

Loading Paper in the Bypass Tray ...........................................................................48

5. Replacing Consumables

Replacing the Print Cartridge .............................................................................51

Replacing the Waste Toner Bottle......................................................................56

Page 9

6. Cleaning the Printer

Cautions to Take When Cleaning .......................................................................63

Cleaning the Toner Density Sensor ...................................................................64

Cleaning the Friction Pad and the Paper Feed Roller ...................................... 66

Cleaning the Registration Roller ........................................................................69

7. Troubleshooting

Error & Status Messages on Smart Organizing Monitor..................................71

Panel Indicator .....................................................................................................77

Printer Does Not Print .........................................................................................78

When the Printer is Directly Connected to a Computer via USB Cable ................... 79

Other Printing Problems .....................................................................................82

Additional Troubleshooting ................................................................................88

8. Removing Misfed Paper

When Paper is Jammed.......................................................................................89

When Paper Jams inside the Fusing Unit ................................................................90

When Paper Jams Inside the Tray...........................................................................92

When Paper Jams inside the Transfer Unit .............................................................94

9. Appendix

If the Printer is Not Going to Be Used for a Long Time....................................95

Preparing the Printer For a Long Period of Inactivity ...............................................95

Using the Printer Again after it has been Inactive for a Long Period .......................98

Moving and Transporting the Printer............................................................... 100

Moving the Printer ..................................................................................................101

Consumables .....................................................................................................102

Print Cartridge ........................................................................................................102

Waste Toner Bottle ................................................................................................103

Specifications.....................................................................................................104

Main Unit ................................................................................................................104

Options...................................................................................................................107

INDEX....................................................................................................... 108

vii

Page 10

viii

Page 11

1. Guide to the Printer

Exterior: Front View

1. Top Cover

Open this cover to replace the print cartridge.

2. Control Panel

Contains keys for printer control and indicators that shows the printer status.

3. Front Cover

Open this cover to replace the waste toner bottle or remove jammed paper.

To open this cover, pull the lever on the right side of the printer.

4. Power Switch

Use this switch to turn the power on and off.

5. Bypass Tray

Load paper sheet by sheet.

ASH022S

6. Tray 1

Up to 250 sheets of plain paper can be loaded.

7. Top Cover Open Lever

8. Standard tray extension

Use this to support sheets that come out curled after they are printed.

Flip open the extension by pushing down on the end that is toward the rear of the machine.

9. Stop Fences

Use these to stop legal-size or A4-size prints falling behind the machine.

For legal-size prints, raise the rear fence. For A4-size prints, raise the forward

fence.

10. Standard Tray

Output is stacked here with the print side down.

Page 12

Guide to the Printer

Exterior: Rear View

ASH023S

1. Front Cover Open Lever

2. Cable cover

3. Memory cover

Remove this cover to install the additional memory unit (option).

4. Power Socket

5. Rear cover

Remove this cover when you load paper larger than A4 in the paper tray.

Note

❒ Make sure the digital camera you connect to the printer for PictBridge and di-

rect printing supports PictBridge.

❒ You cannot add memory unit to the SP C220N model printer.

❒ USB Host Interface is installed only for the SP C222DN model printer.

6. Ethernet Port

Use a network interface cable to connect the printer to the network.

7. USB Host Interface

Use a USB cable to connect the digital camera to the printer. You can print images directly from a digital camera, without having to connect to a computer.

8. USB Port

Use a USB cable to connect the printer to the host computer.

Page 13

Inside

ASH024S

1. Print Cartridge

Loads from the printer rear, in the order of cyan (C), magenta (M), yellow (Y), and black (K).

If a toner end indicator on the control panel lights up, replace the print cartridge of the indicated color.

2. Fusing Unit

Fuses toner to the paper. You might have to handle this unit to

check for or remove jammed paper.

3. Waste Toner Bottle

Collects toner that is wasted during printing.

If the message “Waste Toner Bottle

Full. The Waste Toner Bottle is full. Open the indicated cover, and then replace the Waste Toner Bottle. Front Cover: [Waste Toner Bottle].” appears on the Smart

Organizing Monitor dialog box, replace the waste toner bottle.

4. Transfer unit

Removes to change a waste toner bottle.

Reference

For details about the messages which appear on the screen to prompt you to replace the units, see p.71 “Error & Status Messages on Smart Organizing Monitor”.

Page 14

Guide to the Printer

Control Panel

ASH021S

1. Alert Indicator

Lights up whenever a printer error occurs. Use Smart Organizing Monitor to check the error.

2. Ready Indicator

Lights up when the printer is ready to receive data from a computer. Flashes when the printer is warming up or receiving data.

3. {Stop/Start} key

If you press this key, the printer stops receiving data, and printing is not possible.

Press the {Stop/Start} key again to return to the ready condition.

You can also use this key to print the configuration page. To print the configuration page, turn the printer off and then, while pressing and holding this key down, turn the printer back on, keeping the key pressed until the Ready indicator flashes once. The configuration page will then print out.

4. {Job Reset} key

Press this key to cancel a job that is printing out.

You can also use this key to print a test page. To print the test page, turn the printer off and then, while pressing and holding this key down, turn the printer back on, keeping the key pressed until the Alert indicator flashes once. The test page will then print out.

5. Load Paper Indicator

Lights up when a paper tray is empty or unattached.

6. Replace Print Cartridge Indicator

The indicator under each toner icon flashes when there is little toner remaining. The indicator remains lit when there is no toner left.

LED color corresponds to Toner color.

Note

❒ To print the configuration page using the {Stop/Start} key is not available for

the SP C220N model printer.

Reference

For printing the configuration page, see Software Guide.

Page 15

2. Installing the Printer and

Options

Installing the Printer

This section describes how to install the printer and perform settings after installation.

Where to Put the Printer

The printer’s location should be carefully chosen because environmental conditions greatly affect its performance.

WARNING:

• The supplied power cord is for use with this equipment only. Do not use with other appliances. Doing so may result in fire, electric shock, or injury.

• Keep the machine away from flammable liquids, gases, and aerosols. A fire or an electric shock might occur.

• The wall outlet shall be installed near the machine and shall be easily accessible.

• Connect the machine only to the power source described in this manual. Connect the power cord directly into a wall outlet and do not use an extension cord. Do not damage, break or make any modifications to the power cord. Do not place heavy objects on it. Do not pull it hard nor bend it more than necessary. These actions could cause an electric shock or fire.

CAUTION:

• Keep the machine away from humidity and dust. Otherwise a fire or an electric shock might occur. Do not place the machine on an unstable or tilted surface. If it topples over, an injury might occur.

• Keep the machine in an area that is within optimum environmental conditions. Operating the machine in an environment that is outside the recommended ranges of humidity and temperature can cause an electrical fire hazard. Keep the area around the socket free of dust. Accumulated dust can become an electrical fire hazard.

• Make sure the room where you are using the machine is well ventilated and spacious. Good ventilation is especially important when the machine is used heavily.

Page 16

Installing the Printer and Options

❖ Space Required for Installation

The recommended (or minimum) space requirements are as follows:

ASH200S

❖ Optimum Environmental Conditions

Permissible and recommended temperature and humidity ranges are as follows:

ASH201S

• White area: Permissible Range

• Gray area: Recommended Range

Note

❒ When you use this machine for a long time in a confined space without

good ventilation, you may detect an odd smell. To keep the workplace comfortable, we recommend that you keep it well ventilated.

Page 17

Installing the Printer

❖ Environments to Avoid

Important

❒ Areas exposed to direct sunlight or strong light

❒ Dusty areas

❒ Areas with corrosive gases

❒ Areas that are excessively cold, hot, or humid

❒ Locations near air conditioners or humidifiers

❒ Locations near other electronic equipment

❒ Locations subject to frequent strong vibration

❖ Power Source

Connect the power cable to a power source of the following specification:

• 220 - 240 V, 50/60 Hz, 6 A or more

• 120 V, 60 Hz, 11 A or more

Unpacking

To protect it from shock and vibration during transit, this printer comes packaged in cushioning foam and secured with tape. Remove these protective materials after bringing the machine to where it will be installed.

WARNING:

• Do not incinerate used toner or toner containers. Toner dust might ignite when exposed to an open flame. Dispose of used toner containers in accordance with local regulations.

• Do not store toner, used toner, or toner containers in a place with an open flame. The toner might ignite and cause burns of a fire.

CAUTION:

• Keep toner (used or unused) and toner containers out of reach of children.

• If toner or used toner is inhaled, gargle with plenty of water and move into

a fresh air environment. Consult a doctor if necessary.

• If toner or used toner gets into your eyes, flush thoroughly with eyewash or water. Consult a doctor if necessary.

• If toner or used toner is swallowed, dilute by drinking a large amount of water. Consult a doctor if necessary.

• When moving the printer, use the inset grips on both sides. The printer will break or cause injury if dropped.

Page 18

Installing the Printer and Options

Important

❒ Removed tape is dirty. Be careful not to let it touch your hands or clothes. ❒ Leave the tape holding the paper feed tray and cover in place while moving

the printer.

❒ Lower the machine slowly and carefully to prevent trapping your hands. ❒ Do not grip on the tray area when lifting the printer. ❒ Do not allow paper clips, staples, or other small metallic objects to fall inside

the machine.

❒ Keep the uncovered print cartridge away from direct sunlight. ❒ Do not touch the print cartridge's photo conductor.

ASH100S

A Remove the plastic bag. B Lift the printer with two people by using the inset grips on both sides of

the printer.

ASH051S

Page 19

Installing the Printer

C Pull Front Cover Open Lever, and then open the front cover with both

hands carefully.

ASH107S

D Lower the blue fusing unit lever.

ASH108S

E Hold each tape near its joint, and then pull both tapes gently upward to re-

move them from the printer at the same time.

ASH109S

Page 20

Installing the Printer and Options

F Carefully lift the blue fusing unit levers.

ASH049S

G Close the front cover with both hands carefully.

ASH111S

H Pull up Top Cover Open Lever to open the top cover.

ASH112S

Page 21

Installing the Printer

I Remove the protection tape.

ASH110S

J Take each print cartridge out.

Gripping its center, carefully pull the print cartridge upward and out.

ASH005S

When taking out the black print cartridge, be sure to remove the protection sheet also.

ASH087S

ASH088S

Page 22

Installing the Printer and Options

K Hold the print cartridge and shake it from side to side five or six times.

ASH113S

L Check the toner color and location correspond, and then carefully insert the

print cartridge vertically.

ASH009S

M Close the top cover with both hands carefully.

ASH010S

Page 23

Installing the Printer

Turning the Power On

Follow the procedure below to turn the power on.

WARNING:

• Plug and unplug the power cable with dry hands, or an electric shock could occur.

Important

❒ Make sure the power cable is plugged securely into the wall outlet.

❒ Turn the power switch off when plugging and unplugging the power plug.

❒ Do not turn off the power switch until initializing is completed. Doing so re-

sults in malfunction.

A Plug in the power cable.

ASH071S

B Turn the power switch to On.

ASH072S

The Ready indicator on the control panel lights up.

Note

❒ Wait until the Ready indicator turns on.

❒ The machine may make a noise while initializing. This noise does not indi-

cate a malfunction.

Page 24

Installing the Printer and Options

Installing Options

This section describes how to install options.

By installing options, you can improve the printer performance and have an expanded variety of features to use. For the specifications of each option, see p.104 “Specifications”.

Attaching Paper Feed Unit TK1010

When installing multiple options, install Paper Feed Unit TK1010 first.

CAUTION:

• The printer weighs approximately 23 kg (50.6 lb.). When moving the printer, use the inset grips on both sides, and lift slowly in pairs. The printer will break or cause injury if dropped.

• Lifting the paper feed unit carelessly or dropping may cause injury.

• It is dangerous to handle the plug with wet hands. Doing this may result in

receiving an electric shock.

• Before moving the machine, unplug the power cord from the wall outlet. If the cord is unplugged abruptly, it could become damaged. Damaged plugs or cords can cause an electrical or fire hazard.

Important

❒ Tray 1 is required to print using the optional paper feed unit. Without Tray 1,

paper jams will occur.

❒ The optional paper feed unit can be installed on the SP C221N and SP

C222DN model printers.

❒ Certain options might not be available in some countries. For details, contact

your local dealer.

❒ The printer should always be lifted by two people.

❒ Do not grip on the tray area when lifting the printer.

A Check the package contains Paper Feed Unit TK1010.

ASH001S

Page 25

Installing Options

B Turn off the printer's power switch, and then unplug the printer's power

cord from the wall outlet.

C Remove the adhesive tape from the optional paper feed unit.

ASH025S

D Lift the printer using the inset grips on both sides of the printer.

ASH051S

E There are three upright pins on the optional paper feed unit. Align them

with the holes on the underside of the printer, and then carefully lower the printer.

ASH003S

F After installing the option, print the configuration page to confirm the in-

stallation.

Page 26

Installing the Printer and Options

Note

❒ When moving the printer, remove the optional paper feed unit.

❒ Before using the optional paper feed unit, you can make settings in the

printer driver.

❒ If the new device is listed in the column of configuration options, then it

has been properly installed.

❒ If the optional paper feed unit is not installed properly, reinstall it follow-

ing this procedure. If you cannot install it properly even after attempting reinstallation, contact your sales or service representative.

Reference

For printing the configuration page, see Software Guide.

For loading paper into the paper tray, see p.34 “Loading Paper”.

When adjusting the printing position, see Software Guide.

Attaching Memory Unit Type F 256MB (DDR-SDRAM Module)

CAUTION:

• Before installing the memory unit, turn off the printer's power switch and unplug the power cable. After installing the memory unit, be sure to close the memory unit cover, and then turn the machine back on. Do not turn on the machine before closing the memory unit cover.

Important

❒ Before touching the memory unit, ground yourself by touching something

metal to discharge any static electricity. Static electricity can damage the memory unit.

❒ You can install the memory unit in the SP C221N and SP C222DN model

printers.

❒ Do not subject the memory unit to physical shocks.

A Turn off the power, and then unplug the power cable. B Remove the memory cover.

ASH026S

Page 27

C Loosen the screw securing the inner cover by using a coin.

ASH027S

D Be sure to install the memory unit as shown.

Installing Options

ASH028S

E To install the recommended memory, align the notch of the recommended

memory with the protruding part of the vacant slot, and then carefully insert the module at an angle.

ASH029S

Page 28

Installing the Printer and Options

F Keeping the module at an angle, press it down until it clicks into place.

ASH030S

G Attach the inner cover, and then fasten the screw.

ASH031S

H Attach the memory cover. I After installing the option, print the configuration page to confirm the in-

stallation.

If it is installed properly, the memory capacity will appear under “Total Memory” on the configuration page.

Note

❒ Before using the new memory unit, make settings in the printer driver.

❒ If the memory unit is not properly installed, repeat this procedure. If you

cannot install it properly even after reinstallation, contact your sales or service representative.

Reference

For printing the configuration page, see Software Guide.

Page 29

3. Connecting the Printer

Network Connection

Follow the procedure below to connect the printer to the computer through the network. Prepare a hub, straight-through Ethernet cable, and any other necessary network devices before connecting the 10BASE-T or 100BASE-TX cable to the printer's Ethernet port.

CAUTION:

• Connect only an approved network interface board to this printer. A voltage over load can occur if you connect an incorrect network interface board, such as a telephone line interface, to the printer. Voltage overloads can cause fire, electric shock, and burns. Doing so may result in fire, electric shock, or injury.

Important

❒ Use shielded Ethernet cable. Unshielded cables create electromagnetic inter-

ference that could cause malfunctions.

❒ The Ethernet cable is not supplied with this printer. Select your cable accord-

ing to the network environment.

A Remove the cable cover.

ASH090S

B Connect the Ethernet cable to the Ethernet port.

ASH052S

Page 30

Connecting the Printer

C Connect the other end of the cable to the printer's network, such as a hub. D Attach the cable cover.

ASH091S

Reference

For details about network environment settings, see Software Guide.

Reading the LED Lamps

1. Yellow: comes on when 100BASE-

TX is being used. It comes off when 10BASE-T is being used.

AQC070S

2. Green: comes on when the printer

is properly connected to the network.

Page 31

USB Connection

Important

❒ USB2.0 interface cable is not supplied. Obtain it separately, according to the

computer you are using.

❒ USB connection is possible under Windows 2000/XP/Vista, Windows Server

2003/2003 R2, and Mac OS X.

❒ USB connection with Macintosh is only possible via the printer's USB port.

A Remove the cable cover.

ASH090S

B Connect the square-shaped connector of the USB2.0 cable to the USB port.

ASH053S

C Connect the opposite end's flat connector to devices such as your compu-

ter's USB interface.

Page 32

Connecting the Printer

D Attach the cable cover.

ASH091S

Reference

For details about settings for USB connection printing, see Software Guide.

Page 33

4. Paper and Other Media

Paper and Other Media Supported by This Printer

This section describes the paper size, feed direction, and the maximum amount of paper that can be loaded into each paper tray in this printer.

Note

❒ The optional paper feed unit can be installed on the SP C221N and SP C222DN

model printers.

❒ All paper must be set vertically, regardless of the paper size.

In this manual On the display Paper feed direction

K ↑ (Feed direction)

❖ Input Paper Sizes (Metric version)

Legal

Letter

Executive

F/GL

Foolscap

Folio

Com10 Env

C5 Env

C6 Env

DL Env

Monarch Env

16K

Custom Paper Size

Size (mm)

210 × 297 8.26 ” × 11.69 ” 182 × 257 7.17 ” × 10.12 ” 148 × 210 5.83 ” × 8.26 ” 105 × 148 4.13 ” × 5.63 ” 216 × 356 8.5 ” × 14 ” 216 × 279 8.5 ” × 11 ” 184 × 276 7.25 ” × 10.5 ” 203 × 330 8 ” × 13 ” 216 × 330 8.5 ” × 13 ” 210 × 330 8.25 ” × 13 ”

104.8 × 241.3 4.25” × 9.5” 162 × 229 6.38” × 9.02” 114 × 162 4.49” × 6.38” 110 × 220 4.33” × 8.66”

98.4 × 190.5 3.875” × 7.5” 195 × 267 7.68 ” × 10.5 ”

/2 × 11

Short-edge feed direction

Size (inch)

Standard Input Tray 1

Paper Feed Unit TK1010

(Tray 2)

Bypass Tray

Duplex

Page 34

Paper and Other Media

• Select a size using Smart Organizing Monitor.

• Set a size as a custom size using Smart Organizing Monitor. The following sizes are supported: Tray 1: approximately 90 - 216 mm in width, and 148 - 356 mm in length. Bypass Tray: approximately 90 - 216 mm in width, and 148 - 356 mm in length.

• Select a size using the printer driver.

• Set a size as a custom size using the printer driver. The following sizes are supported: Tray 1: approximately 90 - 216 mm in width, and 148 - 356 mm in length. Bypass Tray: approximately 90 - 216 mm in width, and 148 - 356 mm in length.

• The size is not supported.

❖ Paper weight and number of sheets to be set

Maximum number of sheets (plain paper)

Tray 1

Bypass Tray

Paper Feed Unit (Tray 2)

Supported paper weight

60 - 160 g/m

60 - 105 g/m2 (16 - 28 lb.) 500 (80 g/m2, 20 lb.)

(16 - 42 lb.) 250 (80 g/m2, 20 lb.)

(16 - 42 lb.)

Check that the top of the stack is not higher than the limit mark inside the tray.

Page 35

Paper Recommendations

Loading Paper

Important

❒ Do not use ink-jet printer paper because it may stick to the fusing unit and

cause a paper misfeed.

❒ Do not load OHP transparencies. Load translucent media only.

❒ Set the paper as described below

• Tray 1: Print side facing up

• Paper Feed Unit (Tray 2): Print side facing up

• Bypass Tray: Print side facing down

❒ Print quality cannot be guaranteed if paper other than the ones recommended

is used. For more information about recommended paper, contact your sales or service representative.

❒ Do not use paper that has already been printed onto by other printers.

❒ Specify the paper size and type using Smart Organizing Monitor.

❒ The remaining paper indicator on the right front side of the paper tray shows

approximately how much paper is remaining.

Storing Paper

• Paper should always be stored properly. Improperly stored paper might result in poor print quality, paper misfeeds, or printer damage. Recommendations are as follows:

• Avoid storing paper in humid areas.

• Avoid exposing paper to direct sunlight.

• Store on a flat surface.

• Keep paper in the package in which the paper came.

Page 36

Paper and Other Media

Types of Paper and Other Media

This section provides information about the type of paper supported by this printer and cautions for use.

Setting the paper type

Use the printer driver or Smart Organizing Monitor to specify the paper type you want to use.

❖ Printer driver

On the printer driver screen, click the [Paper] tab, and then select a paper type under [Paper Type:].

❖ Smart Organizing Monitor

In the Smart Organizing Monitor dialog box, click the [User Tools] tab, and then click the [Printer Configuration] button. In the dialog box that appears, click the [Paper Input] tab, and then select the paper type from the [Paper Type:] list for [Tray 1] and/or [Tray 2].

Types of paper

)

Enabled paper

feeding tray

Paper Type

Thin Paper

(60-75g/m2)

Plain Paper

(90-105g/m2)

Recycled Paper

Color Paper

Preprinted Paper

Prepunched Paper

Thick Paper

(105-160g/m2)

Letterhead

Thickness (g/m

60-75

75-90 • Default 90-105 • The number of sheets that can be printed in

75-90 • If the paper thickness is outside the specified 75-90 75-90 75-90 105-160 • The number of sheets that can be printed in

75-90 • Paper that has a thickness outside the speci-

Duplex

Tray 1

Tray 2

Note

one minute is approximately half that of plain paper.

range, select Thin Paper, Plain Paper (90-105

) or Thick Paper.

g/m

one minute is approximately half that of plain paper.

fied range cannot be printed.

Page 37

Paper Recommendations

)

Enabled paper

feeding tray

Paper Type

Bond Paper

Cardstock

Label Paper

Envelope

Thickness (g/m

Duplex

Tray 1

Note

Tray 2

105-160 • The number of sheets that can be printed in

one minute is approximately half that of plain paper.

• If the paper thickness is outside the specified

range, select Plain Paper (90-105 g/m

105-160 • The number of sheets that can be printed in

one minute is approximately half that of plain paper.

• Paper thicker than 160g/m

cannot be print-

ed.

• The number of sheets that can be printed in one minute is approximately half that of plain paper.

• The number of envelopes that can be printed in one minute is approximately half that of plain paper.

• To prevent the envelopes becoming creased,

go to the [Setup] tab and select [Rotate by 180 degrees] for [Orientation:] when printing.

• If printed envelopes come out badly creased, load the envelopes in the opposite direction. Also, configure the printer driver to rotate the print object 180 degrees.

• Load envelopes print side up in the paper tray.

ASH120S

Page 38

Paper and Other Media

)

Enabled paper

feeding tray

Paper Type

Thickness (g/m

Duplex

Tray 1

Note

Tray 2

• The loading orientation of envelopes depends on the type of envelope. To load envelopes that open along the short edge, open out their flaps and place the envelopes so that their flaps point toward the back of the tray. To load envelopes that open along the long edge, fold their flaps under (as if closed) and place the envelopes so that their flap edges are flush against the right side paper guide.

ASH124S

• To correctly specify the length of an envelope whose flap opens along its short edge, be sure to include the open flap when measuring.

ASH125S

• Environmental factors can degrade the print quality on both recommend and non-recommended envelopes.

Page 39

Paper Recommendations

)

Enabled paper

feeding tray

Paper Type

Thickness (g/m

Duplex

Tray 1

Note

Tray 2

• Fan envelopes, and then align their edges before loading.

ASH121S

• When fanning envelopes, make sure they are not stuck together. If they are stuck together, separate them.

• When fanning envelopes, make sure the envelope flaps are not stuck together. If they are stuck together, separate them.

Page 40

Paper and Other Media

)

Enabled paper

feeding tray

Paper Type

Thickness (g/m

Duplex

Tray 1

Note

Tray 2

• Before loading envelopes, flatten them out so that their curl does not exceed that shown in the illustration below.

ASH122S

If the curl is severe, flatten out the envelopes using your fingers, as shown in the illustration below.

ASH123S

• If envelopes are severely curled after printing, flatten them by bending them back against the curl.

• After printing, envelopes sometimes have creases along their long edges and toner smear on their unprinted sides. Their print images might also be blurred. When printing large, black-solid areas, striping can occur as a result of the envelopes overlapping.

Page 41

Paper Recommendations

Paper Not Supported by This Printer

Avoid using the following paper as they are not supported by this printer.

• Paper meant for an ink-jet printer

• Bent, folded, or creased paper

• Curled or twisted paper

• Torn paper

• Wrinkled paper

• Damp paper

• Paper that is dry enough to emit static electricity

• Paper that has already been printed onto, except a preprinted letterhead. Malfunctions are especially likely when using paper printed on by other than a laser printer (e.g. monochrome and color copiers, ink-jet printers, etc.)

• Special paper, such as thermal paper, aluminum foil, carbon paper and conductive paper

• Paper whose weight is heavier or lighter than the limitation

• Paper with windows, holes, perforations, cutouts, or embossing

• Adhesive label paper on which glue or base paper is exposed

• Paper with clips or staples

Page 42

Paper and Other Media

Print Area

The following shows the print area for this printer. Be sure to set the print margins correctly by the application.

❖ Paper

A Print area

B Feed direction

C Approx. 4.2 mm (0.17 inches)

D Approx. 4.2 mm (0.17 inches)

Note

❒ The print area may vary depending on the paper size, printer language

and printer driver settings.

Page 43

Paper Recommendations

❖ Envelope

A Print area

B Feed direction

C Approx. 4.2 mm (0.17 inches)

D Approx. 4.2 mm (0.17 inches)

Note

❒ The print area may vary depending on the paper size, printer language

and printer driver settings.

❒ For better print quality, we recommend the right, left, top, and bottom

print margins to be at least 15 mm (0.6 inches) each.

Page 44

Paper and Other Media

Loading Paper

This describes how to load paper into the paper tray and bypass tray.

CAUTION:

• Do not pull out the paper tray forcefully. If you do, the tray might fall and cause an injury.

Loading Paper in Tray 1

The following example explains loading procedure for the standard paper tray (Tray 1). The same procedure can be used for the optional paper feed unit.

Important

❒ Make sure paper is not stacked above the limit mark inside the tray. Misfeeds

might occur.

❒ After loading paper in the tray, specify the paper type and size using Smart

Organizing Monitor.

❒ Do not mix different types of paper in the same paper tray.

❒ Do not move the side paper guides forcefully. Doing so can damage the tray.

❒ Do not move the end paper guide forcefully. Doing so can damage the tray.

❒ When inserting the tray, make sure it is not slanted. Inserting it at a slant can

damage the printer.

A Lift and pull Tray 1 carefully, and then pull it out with both hands.

ASH032S

Place the tray on a flat surface.

Page 45

Loading Paper

B Push the metal plate down until it clicks into place to lock.

ASH033S

C Pinch the clip on the side paper guide and slide it to match the standard

size.

ASH034S

ASH093S

When loading custom size paper, position the paper guide slightly wider than the actual paper size.

Page 46

Paper and Other Media

D Pinch the front end paper guide and slide it inward to mach the standard

size.

ASH036S

ASH126S

When loading custom size paper, position the paper guide slightly wider than the actual paper size.

E Load the new paper stack print side up.

Make sure paper is not stacked higher than the upper limit (upper line) marked inside the tray.

ASH035S

Page 47

Loading Paper

Slide the guides inward, until they are flush against the paper's sides.

Make sure the paper is not stacked higher than the projection on the side paper guides.

ASH094S

F Check there are no gaps between the paper and the paper guides; both side

and front end paper guides.

ASH084S

If there is a gap between the paper and the front end paper guide, as in the example below, the paper might not feed in correctly.

ASH085S

Page 48

Paper and Other Media

G Carefully push Tray 1 straight into the printer.

ASH037S

To avoid paper jams, make sure the tray is securely inserted.

Note

❒ The upper limit differs depending on paper type; thin paper or thick pa-

per. Check the label inside the tray to confirm the upper limit.

Reference

For details about paper types supported by the printer, see p.25 “Paper Recommendations”.

For details about the paper settings, see Software Guide.

Page 49

Loading Paper

Loading legal size paper

This section explains how to load Legal size paper into the printer.

The same procedure applies to A4 paper (297 mm) or larger.

Important

❒ Do not move the side paper guides forcefully. Doing so can damage the tray.

❒ Do not move the end paper guide forcefully. Doing so can damage the tray.

❒ When inserting the tray, make sure it is not slanted. Inserting it at a slant can

damage the printer.

A Remove the rear cover using a coin.

ASH070S

B Pull Tray 1 carefully, and then hold it with both hands and pull it out.

ASH032S

Place the tray on a flat surface.

Page 50

Paper and Other Media

C Push the metal plate down until it clicks into place to lock.

ASH033S

D Pinch the extender in the "PUSH" direction, and then pull out the extender

until it stops (you will hear a click).

ASH095S

After extension, make sure the arrows on the extender and tray are aligned.

ASH096S

Page 51

Loading Paper

E Pinch the clip on the side paper guide, and then slide it to match the stand-

ard size.

ASH115S

ASH093S

F Pinch the front end paper guide and slide it inward to match the legal paper

size.

ASH117S

ASH126S

Page 52

Paper and Other Media

G Load the new paper stack print side up.

Make sure paper is not stacked higher than the upper limit (upper line) marked inside the tray.

ASH116S

Slide the guides inward until they are flush against the paper's sides.

Make sure the paper is not stacked higher than the projection on the side paper guides.

ASH094S

H Check there are no gaps between the paper and the paper guides; both side

and front end paper guides.

ASH118S

Page 53

Loading Paper

If there is a gap between the paper and the front end paper guide, as in the example below, the paper might not feed in correctly.

ASH119S

I Carefully push Tray 1 straight into the printer.

ASH037S

To avoid paper jams, make sure the tray is securely inserted.

Note

❒ To reinsert the extender, you might have to push it with moderate force.

Reference

For details about paper types supported by the printer, see p.25 “Paper Recommendations”.

For details about the paper settings, see Software Guide.

Page 54

Paper and Other Media

Loading envelopes

Important

❒ Check there is no air in the envelopes before loading.

❒ Load only one size and type of envelope at a time.

❒ Before loading envelopes, flatten their leading edges (the edge going into the

printer) by running a pencil or ruler across them.

❒ Some kinds of envelope might cause misfeeds, wrinkles or print poorly.

❒ Print quality on envelopes may be uneven if parts of an envelope have differ-

ent thicknesses. Print one or two envelopes to check print quality.

❒ In a hot and humid environment, the envelope might be output creased or im-

proper printing quality.

A Lift and pull Tray 1 carefully, then pull it out with both hands.

Place the tray on a flat surface.

B Take out paper from Tray 1. C Push the metal plate down until it clicks into place to lock.

ASH033S

D Pinch the clip on the side paper guide, and then adjust the guides to the en-

velope.

ASH034S

E Pinch the clip on the front end paper guide to match the envelope size.

Page 55

Loading Paper

F Set the envelopes in Tray 1 with the printing side facing up.

ASH124S

Make sure envelopes are not stacked higher than the upper limit (lower line) mark inside the tray.

ASH055S

G Carefully slide the paper tray back in until it stops. To avoid paper jams,

make sure the tray is securely inserted.

ASH056S

Note

❒ Be sure to load envelopes so that their flaps are on the right. If you do not,

the envelopes will become creased.

❒ To prevent the envelopes becoming creased, go to the [Setup] tab and select

[Rotate by 180 degrees] for [Orientation:] when printing in the printer driver

properties dialog box.

Page 56

Paper and Other Media

Loading Paper in the Optional Paper Feed Unit

The following example explains the loading procedure for the optional paper feed unit.

A Lift and pull the optional paper feed unit, and then hold the tray with both

hands, and then pull it out.

ASH076S

Place the tray on a flat surface.

B Press down on the bottom plate until it clicks.

ASH077S

C Pinch the clips on the side paper guide, and then adjust the guide to the pa-

per size.

ASH078S

Page 57

Loading Paper

D Pinch the clip on the end paper guide and align the arrow with the paper

size.

ASH097S

E Load the new paper stack print side up.

Make sure paper is not stacked higher than the upper limit (upper line) marked inside the tray.

ASH080S

F Lift and slide the tray, then push it all the way in. Push the tray firmly to

avoid a paper jam.

ASH081S

Page 58

Paper and Other Media

Loading Paper in the Bypass Tray

Important

❒ Set the size and direction of the loaded paper using Smart Organizing Moni-

tor or the printer driver. Make sure the settings do not conflict. Otherwise, the paper may jam or the print quality may be affected.

❒ Load paper with the print side down and in the short-edge feed direction.

❒ Duplex printing is not possible.

❒ You cannot use the bypass tray to feed in paper that requires a specified print-

ing position (such as preprinted paper). Use Tray 1 for such paper.

❒ If paper is curled, straighten it before loading, by bending it the paper in the

opposite direction to the curl, for example.

❒ Do not load paper while the printer is printing.

❒ Tray 1 and 2 are unavailable while paper is being loaded in the Bypass Tray.

❒ You cannot load paper when the printer is in Energy Saver mode. To disable

Energy Saver mode, click the {Stop/Start}

key one the control panel.

A Insert the top edge of the paper into the printer.

ASH057S

B Adjust the paper guides to the paper size.

ASH058S

Page 59

Loading Paper

C Support the paper with your hands, and insert it carefully until it stops.

ASH060S

D Start Smart Organizing Monitor or the printer driver and specify the paper

size.

E Start printing.

Reference

For details about specifying the paper sizes, see Software Guide.

Page 60

Paper and Other Media

Page 61

5. Replacing Consumables

Replacing the Print Cartridge

WARNING:

• Do not incinerate used toner or toner containers. Toner dust might ignite when exposed to an open flame. Dispose used toner containers in accordance with local regulations.

• Do not store toner, used toner, or toner containers in a place with an open flame. The toner might ignite and cause burns of a fire.

CAUTION:

• Keep toner (used or unused) and toner containers out of reach of children.

• If toner or used toner is inhaled, gargle with plenty of water and move into

a fresh air environment. Consult a doctor if necessary.

• Avoid getting toner on your clothes or skin when removing a paper jam or replacing toner. If your skin comes into contact with toner, wash the affected area thoroughly with soap and water.

• If toner gets on your clothing, wash with cold water. Hot water will set the toner into the fabric and may make removing the stain impossible.

• If toner or used toner gets into your eyes, flush thoroughly with eyewash or water. Consult a doctor if necessary.

• If toner or used toner is swallowed, dilute by drinking a large amount of water. Consult a doctor if necessary.

Important

❒ Store print cartridges in a cool dark place.

❒ Actual printable numbers vary depending on image volume and density,

number of pages printed at a time, paper type and size, and environmental conditions such as temperature and humidity. Toner quality degrades over time. Early replacement of the print cartridge might be necessary. Therefore, we recommend you always keep a new print cartridge ready.

❒ For good print quality, the supplier recommends that you use genuine toner

from the supplier.

❒ The supplier shall not be responsible for any damage or expense that might

result from the use of parts other than genuine parts from the supplier with your office products.

Page 62

Replacing Consumables

❖ When to replace the print cartridge

If the Alert indicator or any of the toner indicators on the control panel light up, or the message “

indicated cover, and then replace the Toner Cartridge. Top Cover : [Black/Yellow/Magenta/Cyan]

No Toner. The following toner has run out. Open the

” appears on the Smart Organizing Moni-

tor dialog box, replace the indicated print cartridge.

• If cyan, magenta, or yellow toner runs out, you can print in black and white using black toner. Change the color mode setting to Black and White using the printer driver.

• If black toner runs out, you cannot print in black and white or color until the black print cartridge is replaced.

Important

❒ Do not allow paper clips, staples, or other small metallic objects to fall inside

the machine.

❒ Do not expose the print cartridge without its cover to direct sunlight for a

long time.

❒ Do not touch the print cartridge's photo conductor unit.

ASH100S

❒ When removing print cartridges, be careful not to touch the Laser Scanning

Unit on the underside of the upper cover (the white area in the illustration below).

ASH106S

Page 63

Replacing the Print Cartridge

A Pull up Top Cover Open Lever to open the top cover.

ASH004S

From the rear, the print cartridges are installed in the order of cyan (C), magenta (M), yellow (Y), and black (K).

B Gripping its center, carefully pull the print cartridge upward and out.

ASH005S

• Do not shake the removed print cartridge. Remaining toner may leak.

• Place the old print cartridge on paper or some other material to avoid dirtying your workspace.

• Color is labeled on each print cartridge.

C Take the new print cartridge out of the box, and then take it out of the plas-

tic bag.

ASH006S

Page 64

Replacing Consumables

D Hold the print cartridge and shake it from side to side five or six times.

ASH007S

Even distribution of toner within the bottle improves print quality.

E Remove the cover from the print cartridge.

ASH008S

F Check the toner color and location correspond, and carefully insert the

print cartridge vertically.

ASH009S

Page 65

Replacing the Print Cartridge

G Close the top cover with both hands carefully.

ASH010S

Wait while the toner loads.

To avoid malfunction, do not turn off the power while the Ready indicator on the control panel is blinking.

H Put the cover that you removed in step 5 on the old print cartridge. Then,

put the old print cartridge into the bag, and then put it into the box.

ASH061S

Note

❒ Make sure to cover the old print cartridge with the protective cover for re-

cycling and environmental purposes.

❒ Comply with the print cartridge Recycling Program, whereby used print

cartridges are collected for processing. For details, ask your sales or service representative.

Page 66

Replacing Consumables

Replacing the Waste Toner Bottle

WARNING:

• Do not incinerate spilled toner or used toner. Toner dust might ignite when exposed to an open flame.

• Wait at least 30 minutes after disconnecting the power plug before removing the transfer unit.

• Do not incinerate used toner or toner containers. Toner dust might ignite when exposed to an open flame. Dispose used toner containers in accordance with local regulations.

CAUTION:

• The inside of this printer becomes very hot. Do not touch parts labelled “v”

(indicating a hot surface).

• Keep toner (used or unused) and toner containers out of reach of children.

❖ When to replace the waste toner bottle

If the Alert indicator lights up and the message “Waste Toner Bottle

Full. The Waste Toner Bottle is full. Open the indicated cover, and then replace the Waste Toner Bottle. Front Cover : [Waste Toner Bottle].

place the waste toner bottle.

Important

❒ Waste toner bottles cannot be reused.

❒ Purchasing and storing extra waste toner bottles are recommended.

❒ When removing the waste toner bottle, make sure not to tilt it.

❒ Keep the waste toner bottle horizontal as you take it out.

❒ Make sure the transfer unit is installed. If the transfer unit is not installed, in-

stall it before turning the power on.

❒ Cooperate with the waste toner bottle Recycling Program, whereby used

waste toner bottles are collected for recycling.

” appears on the Smart Organizing Monitor dialog box, re-

Page 67

Replacing the Waste Toner Bottle

A Pull Front Cover Open Lever, and then open the front cover with both

hands carefully.

ASH011S

B Slide both levers on the front cover outward.

ASH012S

C Hold both green ends of the transfer unit, and then lift it up.

ASH013S

Page 68

Replacing Consumables

D Hold the center of the waste toner bottle, and then carefully pull it out hor-

izontally.

ASH040S

E Pull the waste toner bottle halfway out, grab the bottle, and then pull it

straight out.

ASH082S

ASH041S

Page 69

Replacing the Waste Toner Bottle

To prevent the waste toner bottle touching the intermediate transfer unit, do not lift the bottle while pulling it out.

ASH042S

F Close the bottle cap.

ASH043S

ASH101S

Page 70

Replacing Consumables

G Hold the center of the new waste toner bottle, and then carefully insert it

halfway into the printer body.

Leave the cap open.

ASH044S

To prevent the waste toner bottle touching the intermediate transfer unit, do not lift the bottle while inserting it.

ASH045S

H Push in the waste toner bottle until it clicks into place.

Push the green part all the way in.

ASH015S

Page 71

Replacing the Waste Toner Bottle

I Place the transfer unit down on the front cover.

ASH020S

J Slide the transfer unit along the guide rails into the printer. When it stops,

push on the green PUSH mark until it clicks into place.

ASH016S

K Close the front cover with both hands carefully.

ASH067S

Note

❒ Before removing the waste toner bottle from the printer, spread paper or

some other material around the area to keep toner from dirtying your workspace.

Page 72

Replacing Consumables

Page 73

6. Cleaning the Printer

Cautions to Take When Cleaning

WARNING:

• Do not attempt any maintenance or troubleshooting other than that mentioned in this manual. This machine contains a laser beam generator and direct exposure to laser beams can cause permanent eye damage.

CAUTION:

• The inside of this printer becomes very hot. Do not touch parts labelled “v”

(indicating a hot surface).

Clean the printer periodically to maintain fine printing.

Dry wipe the exterior with a soft cloth. If dry wiping is not enough, wipe with a soft, wet cloth that is wrung out well. If you still cannot remove the stain or grime, use a neutral detergent, and then wipe over with a well-wrung wet cloth, dry wipe, and let it dry.

Important

❒ To avoid deformation, discoloration, or cracking, do not use volatile chemi-

cals, such as benzine and thinner, or spray insecticide on the printer.

❒ If there is dust or grime inside the printer, wipe with a clean, dry cloth.

❒ You must disconnect the plug from the wall outlet at least once a year. Clean

away any dust and grime from the plug and outlet before reconnecting. Accumulated dust and grime pose a fire hazard.

❒ Do not allow paper clips, staples, or other small metallic objects to fall inside

the machine.

Page 74

Cleaning the Printer

Cleaning the Toner Density Sensor

Clean the toner density sensor when the following message appears on the Smart Organizing Monitor dialog box.

“

Toner Density Sensor requires cleaning.”

A Pull up Top Cover Open Lever to open the top cover.

ASH004S

B Lift out the cyan print cartridge.

ASH105S

C Slide the toner density sensor lever once to the left.

ASH062S

Slide the lever only once.

Page 75

Cleaning the Toner Density Sensor

D Reattach the cyan print cartridge removed in step 2. Push it all the way in

carefully.

ASH063S

E Close the top cover with both hands carefully.

ASH010S

Page 76

Cleaning the Printer

Cleaning the Friction Pad and the Paper Feed Roller

If the friction pad or paper feed roller is dirty, a multi-feed or misfeed might occur. In this case, clean the friction pad and paper feed roller as follows:

CAUTION:

• Unplug the power cord from the wall outlet before you move the machine. While moving the machine, you should take care that the power cord will not be damaged under the machine.

Important

❒ Do not use chemical cleaner or organic solvent such as thinner or benzine.

A Turn off the power switch. B Pull out the plug from the socket. Remove all the cables from the printer. C Lift and pull Tray 1 carefully, and then pull it out with both hands.

ASH032S

Place the tray on a flat surface. When there is paper in the tray, remove paper.

D Wipe the friction pad with a damp cloth.

ASH064S

Page 77

Cleaning the Friction Pad and the Paper Feed Roller

E Wipe the rubber part of the roller with a soft damp cloth. After that, wipe

it with a dry cloth to remove water.

ASH065S

F Push the metal plate down until it clicks into place to lock.

ASH033S

G Slide Tray 1 along the rails, and push it carefully all the way into the printer.

ASH037S

H Insert the plug of the power cord into the wall socket securely. Connect all

the interface cables that were removed.

I Turn on the power switch.

Page 78

Cleaning the Printer

Note

❒ If misfeeds or multi-feeds of paper occur after cleaning the friction pad,

contact your sales or service representative.

❒ If the optional paper feed unit is installed, clean its friction pad in the same

way as the main friction pad.

❒ Follow the same procedure to clean the paper feed roller of the optional pa-

per feed unit.

Page 79

Cleaning the Registration Roller

The surrounding registration roller might get dirty with paper dust when using paper other than standard paper.

Wipe off the paper dust when printing is affected by it.

CAUTION:

• Unplug the power cord from the wall outlet before you move the machine. While moving the machine, you should take care that the power cord will not be damaged under the machine.

• The inside of this printer becomes very hot. Do not touch parts labelled “v” (indicating a hot surface).

Important

❒ Do not use chemical cleaner or organic solvent such as thinners or benzine.

❒ Do not touch the transfer roller.

ASH098S

A Turn off the power switch. B Pull out the plug from the socket. Remove all the cables from the printer. C Pull Front Cover Open Lever, and then open the front cover with both

hands carefully.

ASH011S

Page 80

Cleaning the Printer

The registration roller is set in the position shown by the arrow.

ASH066S

Clean the registration roller if printed paper becomes smeared after clearing a paper jam.

D Using a cloth, wipe the metal registration roller. E Close the front cover with both hands carefully.

ASH067S

F Insert the plug of the power cord into the wall socket securely. Connect all

the interface cables that were removed.

G Turn on the power switch.

Page 81

7. Troubleshooting

Error & Status Messages on Smart Organizing Monitor

This section explains what the message that appear on the Smart Organizing Monitor dialog box mean and what to do when a particular message appears.

Message Explanation Recommended Action

Print overrun error has occurred.

A higher specification PC may be required.

Tray Not Detected

The selected paper source tray is not set, or is not set properly.

Check the indicated tray.

[Tray 2]

The selected paper size (name) is not supported to use with Duplex function.

Please change the function or change Input Tray.

The selected paper type (name) is not supported to use with Duplex function.

Bypass Tray is not supported to use with Duplex function.

Please change the function or change Input Tray.

The print data could not be processed.

The indicated paper input tray is not installed correctly, or not installed.

The printer received a request for a paper size not supported by duplex

The printer received a request for a paper type not supported by duplex

When using the bypass tray, duplex printing cannot be specified.

Print the job again from a higher performance computer.

Install the indicated paper input tray correctly.

Select simplex or change paper size.

Select simplex or change paper type.

Select simplex or change input tray.

Paper Size Mismatch

Paper of the selected paper size is not loaded in the indicated paper source tray.

[Bypass Tray]

Paper Size Mismatch

Paper of the selected paper size is not loaded in the indicated paper source tray.

[Tray 1]

The paper size setting in the tray differs from that of actual paper size in the tray.

Load paper of the selected size in the tray, and then change the paper size setting with printer driver.

Load paper of the selected size in the tray, and then change the paper size setting with Smart Organizing Monitor.

Page 82

Troubleshooting

Message Explanation Recommended Action

Paper Size Mismatch

Paper of the selected paper size is not loaded in the indicated paper source tray.

[Tray 2]

Misfeed recovery print failed.

Please try to print again.

Cannot use collate function.

Set the collate function from the printer driver.

Paper Type Mismatch

Paper of the selected type is not loaded in the indicated paper source tray.

Check the indicated tray.

[Tray 1]

Paper Type Mismatch

Paper of the selected type is not loaded in the indicated paper source tray.

Check the indicated tray.

[Tray 2]

The paper size setting in the tray differs from that of actual paper size in the tray.

The print data could not be recovered due to insufficient memory.

The computer does not have a print control module, or the job does not use a print driver.

The paper type setting in the tray differs from that of actual paper type in the tray.

Load paper of the selected size in the tray, and then change the paper size setting with Smart Organizing Monitor.

Print again.

Use the DDST driver to print.

Load paper of the selected type in the tray, and then change the paper type setting with Smart Organizing Monitor.

Paper Type Mismatch

Paper of the selected type is not loaded in the indicated paper source tray.

Check the indicated tray.

[Bypass Tray]

Paper Misfeed

Open the indicated cover, and then remove any misfed paper.

[Front Cover]

No Paper

Load paper in the indicated paper source tray.

[Tray 1]

No Paper

Load paper in the indicated paper source tray.

[Tray 2]

The paper type setting in the tray differs from that of actual paper type in the tray.

There is a misfeed in the printer.

The indicated tray is out of paper.

Load paper of the selected type in the tray, and then change the paper type setting with printer driver.

Remove the misfed paper.

See p.89 “Removing Misfed Paper”

Load paper into the indicated paper tray.

Page 83

Error & Status Messages on Smart Organizing Monitor

Message Explanation Recommended Action

Cover Open

Close the indicated cover.

[Top or Front Cover]

Unit Not Detected

Open the indicated cover, and then check the Toner Cartridge.

Top Cover : [Black]

Unit Not Detected

Open the indicated cover, and then check the Toner cartridge.

Top Cover : [Magenta]

Unit Not Detected

Open the indicated cover, and then check the Toner cartridge.

Top Cover : [Cyan]

Unit Not Detected

Open the indicated cover, and then check the Toner Cartridge.

Top Cover : [Yellow]

The top cover or front cover is open.

The indicated print cartridge is not set correctly, or not set.

(Black)

The error message appears even though the print cartridge is set correctly.

The indicated print cartridge is not set correctly, or not set.

(Magenta)

The error message appears even though the print cartridge is set correctly.

The indicated print cartridge is not set correctly, or not set.

(Cyan)

The error message appears even though the print cartridge is set correctly.

The indicated print cartridge is not set correctly, or not set.

(Yellow)

The error message appears even though the print cartridge is set correctly.

Open and then close the top cover or front cover.

Set the indicated print cartridge correctly.

(Black)

Using a dry cloth, carefully wipe the interface area on the print cartridge surface.

Set the indicated print cartridge correctly.

(Magenta)

Using a dry cloth, carefully wipe the interface area on the print cartridge surface.

Set the indicated print cartridge correctly.

(Cyan)

Using a dry cloth, carefully wipe the interface area on the print cartridge surface.

Set the indicated print cartridge correctly.

(Yellow)

Using a dry cloth, carefully wipe the interface area on the print cartridge surface.

Unit Not Detected

The Waste Toner Bottle is not set, or is not set properly.

[Waste Toner Bottle]

Controller FW download failed.

No Toner

The following toner has run out.

Open the indicated cover, and then replace the Toner Cartridge.

Top Cover : [Black]

There is no waste toner bottle, or the waste toner bottle is not installed correctly.

Controller FW could not be downloaded.

The printer is out of toner (Black).

Set the waste toner bottle correctly.

Wait for a while and do not turn off the power.

Replace the print cartridge (Black).

See p.51 “Replacing the Print Cartridge”

Page 84

Troubleshooting

Message Explanation Recommended Action

No Toner

The following toner has run out.

Open the indicated cover, and then replace the Toner Cartridge.

Top Cover : [Magenta]

No Toner

The following toner has run out.

Open the indicated cover, and then replace the Toner Cartridge.

Top Cover : [Cyan]

No Toner

The following toner has run out.

Open the indicated cover, and then replace the Toner Cartridge.

Top Cover : [Yellow]

Waste Toner Bottle Full

The Waste Toner Bottle is full.

Open the indicated cover, and then replace the Waste Toner Bottle.

Front Cover : [Waste Toner Bottle]

The printer is out of toner (Magenta).

The printer is out of toner (Cyan).

The printer is out of toner (Yellow).

It is time to replace the waste toner box

Replace the print cartridge (Magenta).

See p.51 “Replacing the Print Cartridge”

Replace the print cartridge (Cyan).

See p.51 “Replacing the Print Cartridge”

Replace the print cartridge (Yellow).

See p.51 “Replacing the Print Cartridge”

Replace the waste toner box with a new one.

See p.56 “Replacing the Waste Toner Bottle”.

Tray Not Detected

The selected paper source tray is not set, or is not set properly.

Check the indicated tray.

[Tray 1]

Functional problem within the printer.

Turn power switch off, then on.

If the error appears again, please call service.

SC828

The indicated paper input tray is not installed correctly, or not installed.

There is a problem with the controller's ROM.

Install the indicated paper input tray correctly.

Turn off the main power, and then turn it on again.

If the error occurs again, contact your service representative.

Page 85

Error & Status Messages on Smart Organizing Monitor

Message Explanation Recommended Action

Functional problem within the printer.

Turn power switch off, then on.

If the error appears again, please call service.

SC824

Functional problem within the printer.

Turn power switch off, then on.

If the error appears again, please call service.

SC827

DIMM memory check error has occurred.

Functional problem within the printer.

Turn power switch off, then on.

If the error appears again, please call service.

SC857

There is an abnormality in the NVRAM on the controller.

There is an abnormality in the memory on the controller.

There is an abnormality in the optional memory on the controller.

There is an abnormality in the USB interface.

Turn off the main power, and then turn it on again.

If the error occurs again, contact service people to repair it.

Turn off the main power, and then turn it on again.

If the error occurs again, contact your service representative.

Turn off the main power, and then turn it on again.

If the error occurs again, contact service people to repair it.

Turn off the main power, and then turn it on again.

If the error occurs again, contact service people to repair it.

Functional problem within the printer.

Turn power switch off, then on.

If the error appears again, please call service.

SC823

Functional problem within the printer.

Turn power switch off, then on.

If the error appears again, please call service.

SC819

There is an abnormality in the network interface.

Call service people. Call service people to repair it.

Turn off the main power, and then turn it on again.

If the error occurs again, contact service people to repair it.

Page 86

Troubleshooting

Message Explanation Recommended Action

Functional problem within the printer.

Turn power switch off, then on.

If the error appears again, please call service.

SC670

No Response from I/O Device

Check the cable, power cord, and main switch.

Toner Density Sensor requires cleaning.

It is impossible to communicate with the engine.

No information has been received from the printer.

Color registration failed. Clean the toner density sen-

Turn off the main power, and then turn it on again.

If the error occurs again, contact service people to repair it.

Check the main power switch is turned on and the power cord is securely connected. Check the USB or network cables are securely connected also.

sor.

See p.64 “Cleaning the Toner Density Sensor”

Page 87

Panel Indicator

The following table explains the meaning of the various Indicator patterns that the printer alerts to users about its conditions.

Indicator patterns Cause

All indicators are lit. There are problems with the printer. Check the printer status on

the Smart Organizing Monitor dialog box.

After checking the printer's status, turn off the main power, and then turn it back on again.

If all the indicators are still lit, contact your service representative.

The Alert indicator is flashing.

The Alert indicator is lit. The printer cannot be used normally. Confirm the error using

The Ready indicator is flashing.

The Ready indicator is lit. The printer is ready for use.

The Load Paper indicator is lit.

The Replace Print Car- tridge indicator is flashing.

The Replace Print Car- tridge indicator is lit.

The Toner K indicator is flashing.

The Toner K indicator is lit. The print cartridge is empty. Replace the black print cartridge.

The Toner C indicator is flashing.

The Toner C indicator is lit. The print cartridge is empty. Replace the cyan print cartridge.

The Toner M indicator is flashing.

Printer's settings are being returned to their factory-set defaults.

Smart Organizing Monitor.

The printer is receiving print data or preparing to print.

There is no paper in the tray. Load paper in the tray.

The print cartridge is almost empty.

The print cartridge is empty. Replace the indicated print cartridge.

The print cartridge is almost empty.

The Toner M indicator is lit.

The Toner Y indicator is flashing.

The Toner Y indicator is lit. The print cartridge is empty. Replace the yellow print cartridge.

The print cartridge is empty. Replace the magenta print cartridge.

The print cartridge is almost empty.

Page 88

Troubleshooting

Printer Does Not Print

Possible Cause Solutions

Is the power on? Confirm that the cable is securely plugged into the power outlet

and the printer.

Turn the power on.

Does the Alert indicator stay red?

Is paper loaded? Load paper into the paper tray or the bypass tray.

Can you print a configuration page?

Is the interface cable connected securely to the printer and the computer?

Are you using the correct interface cable?

Is the Ready indicator blinking or lit after starting the print job?

If so, check the error message on the Smart Organizing Monitor dialog box and take the required action.

See p.34 “Loading Paper”.

If you cannot print a configuration page, it probably indicates a printer malfunction. Contact your sales or service representative.

See Software Guide.

Connect the interface cable securely. If it has a fastener, fasten it securely as well.

The type of interface cable you should use depends on the computer you use. Be sure to use the correct one.

If the cable is damaged or worn, replace it with a new one.

See p.104 “Specifications”.

If not blinking or lit, the data is not being sent to the printer.

❖ If the printer is connected to the computer using the in-

terface cable

Check the port connection setting is correct. For details about checking the port connection, see p.79 “When the Printer is Directly Connected to a Computer via USB Cable”.

❖ Network Connection

Contact your network administrator.

If printing still does not start, contact your sales or service representative. Consult with the store where the printer was purchased for information about the location of sales or service representatives.

Page 89

Printer Does Not Print

When the Printer is Directly Connected to a Computer via USB Cable

Windows

When the printer is directly connected via a USB cable to a computer but the Ready indicator does not flash or light up, use the following method to check the port connection:

• For a USB port connection, port USB00 (n)

(n) is the number of printers connected.

Windows 2000

should be set.

A Click [Start], point to [Settings] and then click [Printers]. B Click to select the icon of the printer. Next, on the [File] menu, click [Proper-

ties].

C Click the [Ports] tab. D Check the [Print to the following port] box to confirm that the correct port is se-

lected.

If the port (such as LPT1) is not correct, reinstall the driver.

Reference

For details about installation and port settings, see Software Guide.

Windows XP Professional, and Windows Server 2003/2003 R2

A Access the [Printers and Faxes] window from [Start] on the taskbar. B Click to select the icon of the printer. Next, on the [File] menu, click [Proper-

ties].

C Click the [Ports] tab. D Check the [Print to the following port(s).] box to confirm that the correct port is

selected.

If the port such as LPT1 is not correct, reinstall the driver.

Reference

For details about installation and port setting, see Software Guide.

Page 90

Troubleshooting

Windows XP Home Edition

A Access the [Control Panel] window from [Start] on the taskbar. B Click [Printers and Other Hardware]. C Click [Printers and Faxes]. D Click to select the icon of the printer. Next, on the [File] menu, click [Proper-

ties].

E Click the [Ports] tab. F Check the [Print to the following port(s).] box to confirm that the correct port is

selected.

If the port such as LPT1 is not correct, reinstall the driver.

Reference

For details about installation and port setting, see Software Guide.

Windows Vista

A Click [Control Panel] on the [Start] menu, and then click [Printer] in the “Hard-

ware and Sound”.

B Click to select the icon of the printer. Next, on the [File] menu, click [Proper-

ties].

C Click the [Ports] tab. D Check the [Print to the following port(s).] box to confirm that the correct port is

selected.

If the port such as LPT1 is not correct, reinstall the driver.

Reference

For details about installation and port setting, see Software Guide.

Mac OS X

When the printer is connected to Mac OS X and the Ready indicator does not flash or light up, try the following procedures to check the port connection.

•Use [About This Mac] to check the USB information.

• Use the printer browser to check if the printer is displayed.

Page 91

Printer Does Not Print

Using [About This Mac]

A Click Apple Menu, and then select [About This Mac]. B Click [More Info]. C Under [Contents], for [Hardware], select [USB].

Using the printer browser

A In the menu bar, click [Go], select [Application], and then select [Utilities]. B Double click [Printer Setup Utility]. C Click [Add].

The printer browser starts.

Confirm the printer is displayed on the browser. If it is not, reinstall the driver.

Page 92

Troubleshooting

Additional Troubleshooting

Problems Solutions

Strange noise is heard. If a supply was recently replaced or an option in the area the

strange noise is coming from, check the supply or option is properly attached. If the strange noise persists, contact your sales or service representative.

No e-mail is received when an Alert occurs, and after resolving an Alert.

The setting for [Auto E-mail Notifi- cation:] on Web Image Monitor or Smart Organizing Monitor was changed from [Off] to [On], but e-mail is not arriving.

When no date information is included in sent e-mail, the mail server has a malfunction.

•Confirm [Auto E-mail Notification:] is set to [On] using Web Image Monitor or Smart Organizing Monitor. See Software Guide.

• When the power is turned off before the e-mail is transmitted, the e-mail will not be received.

• Check the e-mail address set for the destination. If the email was sent but not received, it is possible the destination was incorrect. Also check error mail information from the e-mail server.

After changing the setting, turn the main unit's power off and then back on again.

Make the setting for obtaining time information from the SMTP server. For details, see Software Guide.

Note

❒ If the printer is still not operating satisfactorily, contact your sales or service

representative. Consult with the store where the printer was purchased for information about the location of sales or service representatives.

Page 99

8. Removing Misfed Paper

When Paper is Jammed

If a paper jam occurs, the Alert indicator on the control panel flashes and the following message appears on the Smart Organizing Monitor dialog box:

“

Paper Misfeed. Open the indicated cover, and then remove any mis-

fed paper. [Front Cover]

Open the front cover, and check the following locations (in the order shown) for the paper jam.

Important

❒ Misfed paper may be covered in toner. Be careful not to get toner on your

hands or clothes.

❒ Toner on prints made after removing misfed paper may be loose (inadequate-

ly fused). Make a few test prints until smudges no longer appear.

❒ Do not forcefully remove misfed paper, it will tear. Torn pieces remaining in-

side the printer will cause further misfeeds and possibly damage the printer.

”

❒ Paper jams can cause pages to be lost. Check your print job for missing pages

and reprint any pages that did not print out.

ASH073S

1. Fusing Unit

If a paper jam occurs in the fusing unit, see p.90 “When Paper Jams inside the Fusing Unit”.

3. Transfer Unit

If a paper jam occurs in the transfer unit, see p.94 “When Paper Jams inside the Transfer Unit”.

2. Tray

If a paper jam occurs in the tray, see p.92 “When Paper Jams Inside the Tray”.

Page 100

Removing Misfed Paper

When Paper Jams inside the Fusing Unit

If the Alert indicator lights up, paper may be misfed:

A paper misfeed occurs during paper feeding. Open the front cover to remove the misfed paper.

CAUTION:

• The inside of this printer becomes very hot. Do not touch the parts labelled

“v” (indicating a hot surface).

• The fusing section of this machine might be very hot. Caution should be taken when removing misfed paper.

Important

❒ Since the surrounding temperature is high around the guide, check for

jammed paper when it gets a little cooler.

A Pull Front Cover Open Lever, and then open the front cover with both

hands carefully.

ASH011S

Ricoh SP C221N User Guide

Introduction

Important

Notes:

Caution:

Manuals for This Printer

How to Read This Manual

Symbols

Description for the Specified Model

Installing the Operating Instructions

TABLE OF CONTENTS

1. Guide to the Printer

Exterior: Front View

Exterior: Rear View

Inside

Control Panel

Installing the Printer

Where to Put the Printer

Unpacking

Turning the Power On

Installing Options

Attaching Paper Feed Unit TK1010

Attaching Memory Unit Type F 256MB (DDR-SDRAM Module)

3. Connecting the Printer

Network Connection

Reading the LED Lamps

USB Connection

4. Paper and Other Media

Paper and Other Media Supported by This Printer

Paper Recommendations

Loading Paper

Storing Paper

Types of Paper and Other Media

Setting the paper type

Types of paper

Paper Not Supported by This Printer

Print Area

Loading Paper

Loading Paper in Tray 1

Loading legal size paper

Loading envelopes

Loading Paper in the Optional Paper Feed Unit

Loading Paper in the Bypass Tray

5. Replacing Consumables

Replacing the Print Cartridge

Replacing the Waste Toner Bottle

6. Cleaning the Printer

Cautions to Take When Cleaning

Cleaning the Toner Density Sensor

Cleaning the Friction Pad and the Paper Feed Roller

Cleaning the Registration Roller

7. Troubleshooting

Error & Status Messages on Smart Organizing Monitor

Panel Indicator

Printer Does Not Print

When the Printer is Directly Connected to a Computer via USB Cable

Windows

Mac OS X

Other Printing Problems

Additional Troubleshooting

8. Removing Misfed Paper

When Paper is Jammed

When Paper Jams inside the Fusing Unit