Enterprise HD PoE IP
Phone (2-Line)
VIP-2020PT
Enterprise HD PoE IP Phone
VIP-2020PT
Copyright
Copyright (C) 2013 PLANET Technology Corp. All rights reserved.
The products and programs described in this User’s Manual are licensed products of PLANET Technology, This User’s Manual contains proprietary information protected by copyright, and this User’s Manual and all accompanying hardware, software, and documentation are copyrighted.
No part of this User’s Manual may be copied, photocopied, reproduced, translated, or reduced to any electronic medium or machine-readable form by any means by electronic or mechanical including photocopying, recording, or information storage and retrieval systems, for any purpose other than the purchaser's personal use, and without the prior written permission of PLANET Technology.
Disclaimer
PLANET Technology does not warrant that the hardware will work properly in all environments and applications, and makes no warranty and representation, either implied or expressed, with respect to the quality, performance, merchantability, or fitness for a particular purpose.
PLANET has made every effort to ensure that this User’s Manual is accurate; PLANET disclaims liability for any inaccuracies or omissions that may have occurred.
Information in this User’s Manual is subject to change without notice and does not represent a commitment on the part of PLANET. PLANET assumes no responsibility for any inaccuracies that may be contained in this User’s Manual. PLANET makes no commitment to update or keep current the information in this User’s Manual, and reserves the right to make improvements to this User’s Manual and/or to the products described in this User’s Manual, at any time without notice.
If User find information in this manual that is incorrect, misleading, or incomplete, we would appreciate User comments and suggestions.
CE mark Warning
The is a class B device, In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures.
Energy Saving Note of the Device
This power required device does not support Stand by mode operation. For energy saving, please remove the DC-plug or push the hardware Power Switch to OFF position to disconnect the device from the power circuit.
Enterprise HD PoE IP Phone
VIP-2020PT
Without removing the DC-plug or switching off the device, the device will still consume power from the power circuit. In view of Saving the Energy and reducing the unnecessary power consumption, it is strongly suggested to switch off or remove the DC-plug from the device if this device is not intended to be active.
WEEE Warning
To avoid the potential effects on the environment and human health as a result of the presence of hazardous substances in electrical and electronic equipment, end users of electrical and electronic equipment should understand the meaning of the crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE
separately.
Trademarks
The PLANET logo is a trademark of PLANET Technology. This documentation may refer to numerous
hardware and software products by their trade names. In most, if not all cases, their respective companies
claim these designations as trademarks or registered trademarks.
Revision
User’s Manual for PLANET SIP PoE IP Phone:
Model: VIP-2020PT
Rev: 1.0 (2013, Aug)
Part No. EM-VIP-2020PT_v1.0
Enterprise HD PoE IP Phone
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VIP-2020PT |
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Table of Contents |
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1 |
INTRODUCTION.............................................................................................................................. |
7 |
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1.1 |
FEATURES.................................................................................................................................. |
10 |
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1.2 |
APPLICATION............................................................................................................................. |
13 |
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1.3 |
PRODUCT SPECIFICATIONS......................................................................................................... |
14 |
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1.4 |
PHYSICAL SPECIFICATIONS AND PACKAGING.............................................................................. |
18 |
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1.5 |
KEYPAD .................................................................................................................................... |
20 |
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1.6 |
ICON INTRODUCTION ................................................................................................................. |
23 |
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1.7 |
LED INTRODUCTION ................................................................................................................. |
23 |
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2 |
INITIAL CONNECTION AND LOGIN ......................................................................................... |
25 |
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3 |
BASIC FUNCTIONS...................................................................................................................... |
27 |
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3.1 |
MAKING A CALL ........................................................................................................................ |
27 |
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3.1.1 |
Call Device ..................................................................................................................... |
27 |
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3.1.2 |
Call Methods .................................................................................................................. |
27 |
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3.2 |
ANSWERING A CALL .................................................................................................................. |
27 |
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3.3 |
DND ......................................................................................................................................... |
28 |
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3.4 |
CALL FORWARD........................................................................................................................ |
28 |
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3.5 |
CALL HOLD............................................................................................................................... |
28 |
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3.6 |
CALL WAITING.......................................................................................................................... |
29 |
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3.7 |
MUTE ........................................................................................................................................ |
29 |
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3.8 |
CALL TRANSFER ........................................................................................................................ |
29 |
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3.9 |
3-WAY CONFERENCE CALL ........................................................................................................ |
30 |
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3.10 |
MULTIPLE-WAY CALL................................................................................................................. |
30 |
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4 |
ADVANCED FUNCTIONS ........................................................................................................... |
31 |
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4.1 |
CALL PICKUP ............................................................................................................................. |
31 |
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4.2 |
JOINT CALL................................................................................................................................ |
31 |
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4.3 |
REDIAL / UN-REDIAL................................................................................................................. |
31 |
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4.4 |
CLICK TO DIAL .......................................................................................................................... |
32 |
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4.5 |
CALL BACK ............................................................................................................................... |
32 |
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4.6 |
AUTO ANSWER .......................................................................................................................... |
32 |
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4.7 |
HOTLINE.................................................................................................................................... |
32 |
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4.8 |
APPLICATIONS........................................................................................................................... |
32 |
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4.8.1 |
SMS................................................................................................................................. |
32 |
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4.8.2 |
Memo .............................................................................................................................. |
33 |
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4.8.3 |
Ping.................................................................................................................................. |
33 |
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4.8.4 |
Voice Mail ....................................................................................................................... |
33 |
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4.9 |
PROGRAMMABLE KEY CONFIGURATION ................................................................................... |
34 |
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5 |
OTHER FUNCTIONS.................................................................................................................... |
38 |
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5.1 |
AUTO HANDDOWN .................................................................................................................... |
38 |
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VIP-2020PT |
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5.2 |
BAN ANONYMOUS CALL ........................................................................................................... |
38 |
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5.3 |
DIAL PLAN ................................................................................................................................ |
38 |
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5.4 |
DIAL PEER................................................................................................................................. |
38 |
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5.5 |
AUTO REDIAL............................................................................................................................ |
39 |
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5.6 |
CALL COMPLETION.................................................................................................................... |
39 |
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5.7 |
RING FROM HEADSET ............................................................................................................... |
39 |
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5.8 |
POWER LIGHT ........................................................................................................................... |
39 |
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5.9 |
HIDE DTMF.............................................................................................................................. |
39 |
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5.10 |
BAN OUTGOING......................................................................................................................... |
40 |
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5.11 |
PRE DIAL................................................................................................................................... |
40 |
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5.12 |
PASSWORD DIAL........................................................................................................................ |
40 |
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5.13 |
ACTION URL & ACTIVE URI .................................................................................................... |
40 |
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5.14 |
PUSH XML................................................................................................................................ |
40 |
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6 |
BASIC SETTINGS......................................................................................................................... |
41 |
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6.1 |
KEYBOARD................................................................................................................................ |
41 |
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6.2 |
SCREEN SETTINGS ..................................................................................................................... |
41 |
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6.3 |
RING SETTINGS ......................................................................................................................... |
41 |
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6.4 |
VOICE VOLUME......................................................................................................................... |
41 |
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6.5 |
TIME & DATE............................................................................................................................ |
42 |
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6.6 |
GREETING WORDS .................................................................................................................... |
42 |
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6.7 |
LANGUAGE................................................................................................................................ |
42 |
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7 |
ADVANCED SETTINGS............................................................................................................... |
43 |
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7.1 |
ACCOUNTS ................................................................................................................................ |
43 |
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7.2 |
NETWORK ................................................................................................................................. |
43 |
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7.3 |
SECURITY.................................................................................................................................. |
43 |
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7.4 |
MAINTENANCE.......................................................................................................................... |
43 |
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7.5 |
FACTORY RESET ........................................................................................................................ |
43 |
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8 |
WEB CONFIGURATION .............................................................................................................. |
44 |
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8.1 |
INTRODUCTION OF CONFIGURATION.......................................................................................... |
44 |
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8.1.1 |
Ways to configure.......................................................................................................... |
44 |
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8.1.2 |
Password Configuration ............................................................................................... |
44 |
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8.2 |
SETTING VIA WEB BROWSER...................................................................................................... |
44 |
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8.3 |
CONFIGURATION VIA WEB ....................................................................................................... |
45 |
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8.3.1 |
BASIC.............................................................................................................................. |
45 |
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8.3.2 |
NETWORK ..................................................................................................................... |
50 |
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8.3.3 |
VOIP ................................................................................................................................ |
60 |
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8.3.4 |
PHONE ........................................................................................................................... |
74 |
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8.3.5 |
FUNCTION KEY ............................................................................................................ |
86 |
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8.3.6 |
MAINTENANCE............................................................................................................. |
89 |
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8.3.7 |
SECURITY ..................................................................................................................... |
97 |
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8.3.8 |
LOGOUT....................................................................................................................... |
103 |
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Enterprise HD PoE IP Phone |
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VIP-2020PT |
9 APPENDIX.................................................................................................................................... |
104 |
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9.1 |
DIGIT-CHARACTER MAP TABLE ............................................................................................... |
104 |
9.2 |
FREQUENTLY ASKED QUESTIONS LIST .................................................................................... |
104 |
Enterprise HD PoE IP Phone
VIP-2020PT
1 Introduction
Cost-effective, High-performance PoE VoIP Phone
To build high-performance VoIP communications at a low cost, PLANET now introduces the latest member of its IP Phone family, the VIP-2020PT enterprise-class 2-Line PoE IP Phone. It complies with IEEE 802.3af PoE interface for flexible deployment. The VIP-2020PT makes it simple for the enterprise featuring voice and data system or expanding voice system to new locations. It helps the company to save money on long distance calls; for example, the remote workers can dial in through a Unified VoIP Communication System just like an extension call but no long distance charge would occur. The VIP-2020PT also allows call to be transferred to anyone at any location within the voice system, which enables the enterprise to communicate more effectively and is helpful to streamline business processes.
Enterprise HD PoE IP Phone
VIP-2020PT
Standard Compliance
Compliant with the Session Initiation Protocol 2.0 (RFC 3261), the VIP-2020PT is able to broadly interoperate with equipment provided by VoIP infrastructure providers, thus enabling them to provide their customers with better multi-media exchange services.
Enhanced, Full-Featured Business IP Phone
The VIP-2020PT is a full-featured enhanced business IP Phone that addresses the communication needs of the enterprises. It provides 2 voice lines and dual 10/100Mbps Ethernet. Furthermore, the VIP-2020PT delivers user-friendly design containing a 128×48 Graphic LCD with white backlight, 2 Line keys and 4 soft keys. It supports 5 ext. consoles with each consisting of 26 keys .
The VIP-2020PT supports all kinds of SIP based phone features including Call Waiting, Auto Answer, Music on Hold, Caller ID and Call Waiting ID, 3-Way Conferencing, Call Hold, Call Forwarding, Black List, DTMF Relay, In-Band, Out-of-Band (RFC 2833) and SIP INFO, among others. Besides office use, the VIP-2020PT is also the ideal solution for VoIP service offered by Internet Telephony Service Provider (ITSP).
Enterprise HD PoE IP Phone
VIP-2020PT
Secure, High-Quality VoIP Communication
The VIP-2020PT supports SIP v2 for easy integration with general voice over IP system. It can also effortlessly deliver secured toll voice quality by utilizing cutting-edge 802.1p QoS (Quality of Service), 802.1Q VLAN tagging, and IP TOS technology. Using voice and data VLAN can easily separate the data and voice and thus maintain the best quality.
Professional Application
The VIP-2020PT supports Busy Lamp Field (BLF) function that, via the lights on the phone, enables users to easily identify the status of other phones which connected to the same IP PBX, such as busy, idle, ringing, etc. The connected IP PBX must also support BLF feature. The BLF function is helpful for a receptionist on the front desk to route all incoming calls smoothly.
Enterprise HD PoE IP Phone
VIP-2020PT
1.1 Features
¾Highlights
Supports SIP 2.0 (RFC3261)
Supports IAX2 IAX2 line call
SIP supports 2 SIP lines.
IEEE 802.3af Power over Ethernet compliant
Supports multiple road call waiting in line
Supports HD voice
Supports SRTP and BLF
¾Advantageous Applications
SIP supports SIP domain, SIP authentication (none, basic, MD5), DNS name of server, Peer to Peer/ IP call
DTMF Relay: support inband, SIP info, RFC2833
9 kinds of ring types and 3 user-defined music rings
Large dot matrix LCD display and soft keys make user easier to use
Supports headset jackRJ9
4 DSS Keys
Supports 5 ext. consoles with each consisting of 26 keys
Soft keys programmable; function keys programmable
Multilanguage realizes localization
Enterprise HD PoE IP Phone
VIP-2020PT
Echo cancellation: Supports G.168, and Hands-free can support 96ms, Hands-free Speaker Phone
Supports Voice Gain Setting, VAD, CNG
Full duplex hands-free speaker phone
Hands-free headset ringing choice
Voice codec setting for each SIP line
¾SIP Applications
Call forward
Transfer (blind/attended)
Holding
Waiting
3-way conference
Paging and Intercom
Call park
Call pickup
Join call
Redial and click to dial
Secondary dialing automatically
Incoming calls /outgoing calls / missed calls. Each supports 100 records.
Supports Phonebook 500 records
Supports SMS and Speed Dial
Supports XML phonebook / browser
¾Call Control Features
Flexible dial map
Hotline
Empty calling no.
Reject service
Black list for reject authenticated call
White list
Limit cal
Do not disturb
Caller ID
CLIR (reject the anonymous call)
CLIP (make a call with anonymous)
Dial without register
Enterprise HD PoE IP Phone
VIP-2020PT
¾Network Features
WAN/LAN: 10/100M Ethernet ports, supports Route and Bridge modes.
Supports bridge working as hub
Supports PPPoE for xDSL and PoE
Supports 802.1 VLAN (Voice VLAN / data VLAN)
Supports basic NAT and NAPT
NAT transverse: support STUN client
Supports DHCP client on WAN
Supports DHCP server on LAN
Supports main DNS and secondary DNS server.
Supports DNS Relay, SNTP Client, Firewall, open VPN
Supports VPN (L2TP) and DMZ
Network tools in telnet server: including ping, trace route, telnet client
¾Maintenance and Management
Web, telnet and keypad management
Management with different account right
Upgrade firmware through POST mode and HTTP, FTP or TFTP
Supports DHCP option66 auto provisioning
Telnet remote management/upload/ download setting file
Safe mode provide reliability
Supports Auto Provisioning to upgrade firmware or configuration file with HTTPS
Supports TR-069(optional) and Syslog
Enterprise HD PoE IP Phone
VIP-2020PT
1.2 Application
Enterprise IP PBX Deployment of VIP-2020PT
Enterprise HD PoE IP Phone
VIP-2020PT
1.3 Product Specifications
Product |
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VIP-2020PT |
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Enterprise HD PoE IP Phone (2-Line) |
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Hardware |
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Lines (Direct Numbers) |
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2-Line enterprise-class IP phone |
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Display |
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75 x 28 mm 128X48 Graphic LCD with blue backlight |
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2 line keys include in 4 DSS keys |
Feature Keys |
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4 Soft Keys |
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12 dialing buttons (0~9, *, #) |
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12 fixed function buttons |
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Two 10/100BASE-T RJ-45 Ethernet ports (IEEE 802.3 / 802.3af Power over |
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Ethernet compliant) |
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Handset: RJ-9 connector |
Physical Interfaces |
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Headset: RJ-9 connector |
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RJ-11 EXT connector |
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DC power jack: |
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Built-in speakerphone and microphone |
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Protocols and Standard |
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MAC Address (IEEE 802.3) |
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IPv4 (RFC 791) |
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Address Resolution Protocol (ARP) |
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DNS: A record (RFC 1706), SRV record (RFC 2782) |
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Dynamic Host Configuration Protocol (DHCP) client (RFC 2131) |
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Internet Control Message Protocol (ICMP) (RFC 792) |
Data Networking |
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TCP (RFC 793) |
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User Datagram Protocol UDP (RFC 768) |
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Real Time Protocol RTP (RFC 1889, 1890) |
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Real Time Control Protocol (RTCP) (RFC 1889) |
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Differentiated Services (DiffServ) (RFC 2475) |
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Type of service (ToS) (RFC 791, 1349) |
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VLAN tagging 802.1p Layer 2 quality of service (QoS) |
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Enterprise HD PoE IP Phone
VIP-2020PT
Simple Network Time Protocol (SNTP) (RFC 2030)
Backward compatible with RFC 2543
Session Timer (RFC 4028)
SDP (RFC 2327)
NAPTR for SIP URI Lookup (RFC 2915)
Voice Gateway
SIP version 2 (RFC 3261, 3262, 3263, 3264)
SIP supported in NAT networks [including STUN (RFC 3489)] Message Waiting Indicator (RFC 3842)
Voice algorithms:
-G.711 (A-law and μ-law)
-G.7231 high/low
-G.729a/b
-G.722.1
-G.726
Dual-Tone Multi-Frequency (DTMF), In-Band and Out-of-Band (RFC 2833)
(SIP INFO)
Voice Activity Detection (VAD) with Silence Suppression
Adaptive Jitter Buffer Management
Comfort Noise Generation
Echo Cancellation Message
Provisioning, Administration,
and Maintenance Integrated web server provides web-based administration and configuration Telephone keypad configuration via display menu/navigation
Automated provisioning and upgrade via HTTPS, HTTP, TFTP
User Authentication for configuration pages
Local and Remote Syslog (RFC 3164)
SNTP Time Synchronization
TR069
Features
Enterprise HD PoE IP Phone
VIP-2020PT
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Advantageous Applications |
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Supports SIP 2.0 (RFC3261) |
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Supports IAX2 IAX2 line call |
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SIP supports 2 SIP lines. |
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IEEE 802.3af Power over Ethernet (PoE) compliant |
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Supports multiple road call waiting in line |
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Supports HD voice |
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Supports SRTP and BLF |
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SIP supports SIP domain, SIP authentication (none, basic, MD5), DNS name |
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of server, Peer to Peer/ IP call |
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DTMF Relay: support inband, SIP info, RFC2833 |
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9 kinds of ring types and 3 user-defined music rings |
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Large dot matrix LCD display and soft keys make user easier to use |
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Supports headset jackRJ9 |
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4 DSS Key |
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Support 5 ext. consoles with each consisting of 26 keys |
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Soft keys programmable; function keys programmable |
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Multilanguage realizes localization |
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Echo cancellation: Supports G.168, and Hands-free can support 96ms, |
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Hands-free Speaker Phone |
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Supports Voice Gain Setting, VAD, CNG |
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Full duplex hands-free speaker phone |
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Hands-free headset ringing choice |
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Voice codec setting for each SIP line |
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Enterprise HD PoE IP Phone
VIP-2020PT
SIP Applications
Call forward
Transfer (blind/attended)
Holding
Waiting
3-way conference Paging and Intercom Call park
Call pickup
Join call
Redial and click to dial
Secondary dialing automatically
Incoming calls /outgoing calls / missed calls. Each supports 100 records. Support Phonebook 500 records
Support SMS and Speed Dial
Support XML phonebook/browser
Call Control Features
Flexible dial map
Hotline
Empty calling no.
Reject service
Black list for reject authenticated call
White list
Limit cal
Do not disturb
Caller ID
CLIR (reject the anonymous call)
CLIP (make a call with anonymous)
Dial without register
Enterprise HD PoE IP Phone
VIP-2020PT
Network Features
WAN/LAN: 10/100M Ethernet ports, supports Route and Bridge modes. Supports bridge working as hub
Supports PPPoE for xDSL and PoE
Supports 802.1 VLAN(voice VLAN/data VLAN)
Supports basic NAT and NAPT
NAT transverse: supports STUN client
Supports DHCP client on WAN
Supports DHCP server on LAN
Supports main DNS and secondary DNS server. Supports DNS Relay, SNTP Client, Firewall, openVPN Supports VPN (L2TP) and DMZ
Network tools in telnet server: including ping, trace route, telnet client
Maintenance and Management |
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Web, telnet and keypad management |
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Management with different account right |
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Upgrade firmware through POST mode and HTTP, FTP or TFTP |
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Supports DHCP option66 auto provisioning |
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Telnet remote management/upload/ download setting file |
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Safe mode provide reliability |
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Supports Auto Provisioning to upgrade firmware or configuration file with |
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HTTPS |
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Supports TR-069(optional) and Syslog |
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Environments |
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Power Requirements |
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5V DC, 1A |
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IEEE 802.3af |
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Operating Temperature |
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0 ~ 40 degrees C |
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Operating Humidity |
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10 ~ 65% (non-condensing) |
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Weight |
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950 g |
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Dimensions (W x D x H) |
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290 X 260 X 60 mm |
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Emission |
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CE, FCC, RoHS |
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Two 10/100Mbps Ethernet, RJ-45 |
Connectors |
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RJ-9 handset / headset connector |
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RJ-11 EXT |
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DC power jack |
Enterprise HD PoE IP Phone
VIP-2020PT
1.4 Physical specifications and packaging
Physical Specifications
Dimensions
Dimensions |
290(L) X 260 (W) X 60 (H) mm |
Net Weight |
950g(without package) |
BASIC PACKAGING
SIP IP Phone unit
Power Adapter
Quick Installation Guide
CD-ROM containing the on-line manual.
RJ-45 cable x1
Stand x 1
Enterprise HD PoE IP Phone
VIP-2020PT
1.5 Keypad
¾Keypad, LED, and function key definitions
¾Keypad Description
Key |
Key name |
Function Description |
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Assists you in selecting an item that you want to process Navigation under the menu by pressing the Up, Down, Right or Left
button. Press the center button to save.
Access to phone book by checking the record list, adding
Directory
new records or revising the record. When checking the phone book record, press this key again to return to idle mode.
Mute
Press this key in calling mode and you can hear the other side, but the other side cannot hear you.
Volume -/+
Turn down or turn up the volume by pressing the “-“ key or the “+” key.
Enterprise HD PoE IP Phone
VIP-2020PT
1. In the hook off /hands-free mode, use the key to dial the
Redial
last call number;
2. In stand-by mode, it has a function to check the Outgoing Call.
Hands-free Make the phone into hands-free mode.
Indicator
Blinking light indicates there is an incoming call.
light
Key combination includes functions such as History/Directory/DND/Menu/Del/Redial/Send/
Soft key 1/2/3/4 Quit/Answer/Divert/Reject/Hold/Transfer/Conf/Close and so on.
History |
View the Missed Calls, Incoming Calls and Dialed Calls. |
Digital
Inputting the phone number or DTMF.
keyboard
DSS keys User can configure them on the web page.
Enterprise HD PoE IP Phone
VIP-2020PT
¾Rear view and panel descriptions
¾Keypad Description
Port |
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Port name |
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Description |
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Power switch |
Input: 5V AC, 1A |
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WAN |
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10/100M Connect it to Network |
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LAN |
10/100M Connect it to PC |
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External console |
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Port type: RJ-11 direct connector |
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interface |
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Headset |
Port type: RJ-9 connector |
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Handset |
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Port type: RJ-9 connector |
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Enterprise HD PoE IP Phone
VIP-2020PT
1.6 Icon introduction
Icon |
Description |
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Call out
Call in
Call hold
Auto answer
Call mute
Contact
DND(Do not Disturb)
In hand-free mode
In handset mode
In headset mode
SMS
Missed call
Call forward
1.7 LED introduction
Table 1 Programmable Key LED for BLF
LED Status |
Description |
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Steady green |
The object is in idle status. |
Slow blinking red |
The object is ringing. |
Steady red |
The object is active. |
Fast blinking red |
The object failed. |
Off |
No subscription |
Enterprise HD PoE IP Phone
VIP-2020PT
Table 2 Programmable key LED for Presence
LED Status |
Description |
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Steady green |
The object is online. |
Slow blinking red |
The object is ringing. |
Steady red |
The object is active. |
Fast blinking red |
The object failed. |
Off |
No subscription |
Table 3 Programmable key LED for line |
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LED Status |
Description |
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Steady green |
The account is active. |
Fast Blinking green |
There is an incoming call to the account. |
Slow Blinking green |
The call is on hold. |
Slow Blinking red |
Registration is unsuccessful. |
Off |
The line is not applied or is idle. |
Table 4 Programmable key LED for MWI |
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LED Status |
Description |
Blinking green |
There are new voice mails. |
Off |
There is no new voice mail. |
Table 5 Power Indication LED |
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LED Status |
Description |
Steady red |
Power on. |
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Fast Blinking red |
There is an incoming call. |
Off |
Power off. |
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Enterprise HD PoE IP Phone
VIP-2020PT
2 Initial Connection and Login
Step 1. Handset Connection
Plug one end of the handset cord into the handset and the other end into the handset jack
Handset
Step 2. Connecting Power System
The VIP-2020PT can be powered either by external AC/DC adapter or by connecting to an IEEE802.3af/at PSE device such as 802.3af injector/hub or 802.3af/at POE switch.
Once the VIP-2020PT is powered, the LCD screen will prompt for POST.
PoE Switch
Note1: Use only the power adapter shipped with the unit to ensure correct functionality Note2: Only WAN supports POE.
Enterprise HD PoE IP Phone
VIP-2020PT
Step 3. Connecting Network
Internet
Ethernet Switch |
PC |
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IP PBX
Step 4. Computer Network Setup
Set your computer’s IP address to 192.168.0.x, where x is a number between 2 to 254 (except 1 where is being used for the phone by default). If you don’t know how to do this, please ask your network administrator. Connect your PC to VIP-2020PT PC port.
Step 5. Login Prompt
Use web browser (Internet Explorer 6.0 or above) to connect to 192.168.0.1 (type this address in the address bar of web browser).
You’ll be prompted to input user name and password: admin and 123
Enterprise HD PoE IP Phone
VIP-2020PT
3 Basic Functions
3.1 Making a call
3.1.1 Call Device
User can make a phone call via the following devices:
1.Pick up the handset, 
icon will be shown on the idle screen.
2.Press the Speaker button, 
icon will be shown on the idle screen.
3.Press the Headset button if the headset is connected to the Headset Port in advance.
The icon 
will be shown on the idle screen.
User can also dial the number first, and then choose the method user will use to speak to the other party.
3.1.2 Call Methods
User can press an available line button if there is more than one account, then
1.Dial the number User wants to call.
2.Press History softkey. Use the navigation buttons to highlight User choice (press Left/Right button to choose Missed Calls, Incoming Calls and Outgoing Calls.
3.Press the R/SEND button to call the last number called.
4.Press the programmable keys which are set as speed dial button.
Then press the Send button or Dial softkey to make the call if necessary.
3.2 Answering a call
Answering an incoming call
1.If User is not on another phone, lift the handset to use, or press the Speaker button/ Answer softkey to answer using the speaker phone, or press the headset button to answer the headset.
2.If User is on another call, press the answer softkey.
Enterprise HD PoE IP Phone
VIP-2020PT
During the conversation, User can alternate between Headset, Handset and Speaker phone by pressing the corresponding buttons or picking up the handset.
3.3 DND
Press DND softkey to activate DND Mode. Further incoming calls will be rejected and the display shows: 
icon. Press DND softkey twice to deactivate DND mode. User can find the incoming call record in the Call History.
3.4 Call Forward
This feature allows User to forward an incoming call to another phone number. The display shows 
icon.
The following call forwarding events can be configured:
Off: Call forwarding is deactivated by default.
Always: Incoming calls are immediately forwarded.
Busy: Incoming calls are immediately forwarded when the phone is busy.
No Answer: Incoming calls are forwarded when the phone is not answered after a specific period.
To configure Call Forward via Phone interface:
1.Press Menu Æ Features Æ Enter Æ Call Forwarding Æ Enter.
2.There are 4 options: Disabled, Always, Busy, and No Answer.
3.If User chooses one of them (except Disabled), enter the phone number User wants to forward to receiving party. Press Save to save the changes.
3.5Call Hold
1.Press the Hold button or Hold softkey to put User active call on hold.
2.If there is only one call on hold, press the hold softkey to retrieve the call.
3.If there are more than one call on hold, press the line button, and the Up/Down button to highlight the call, and then press the Un-hold button to retrieve the call.
Enterprise HD PoE IP Phone
VIP-2020PT
3.6 Call Waiting
1.Press Menu Æ Features Æ Enter Æ Call Waiting Æ Enter.
2.Use the navigation keys to activate or deactivate call waiting.
3.Then press the Save to save the changes.
3.7 Mute
Press Mute button during the conversation, icon 
will be shown on the LCD. Then the called
will not hear User, but User can hear the called. Press it again to get the phone to normal conversation.
3.8Call transfer
1.Blind Transfer
During talking, press the key “Transf”, and then dial the number that User wants to transfer to, and finish by pressing "#". Phone will transfer the current call to the third party. After finishing transfer, the call User talks to will be hanged up. User cannot select SIP line when phone transfers call.
2. Attended Transfer
During talking, press the key “Transf”, then input the number that User wants to transfer to and press Send. After that third party answers, then press Transfer to complete the transfer. (User needs to enable call waiting and call transfer first). If there are two calls, User can just talk to one, and keep hold to the other one. The one who is keeping hold cannot speak to User or hear from User. In other words, if user wants to invite the third party during the call, they can press Conf to make calls mode in conference mode. If user wants to stop conference, user can press Split. (User must enable call waiting and three way call first).
The server that user uses must support RFC3515 or it might not be used.
3. Alert Transfer
During the talking, press Transf first, and then press Send after inputting the number that User wants to transfer. Users are waiting for connection, now, press Transf and the transfer will be done. (To use this feature, User needs to enable call waiting and call transfer first).
Enterprise HD PoE IP Phone
VIP-2020PT
3.93-way conference call
1.Press the Conf softkey during an active call.
2.The first call is placed on hold. Then User will hear a dial tone. Dial the number to conference in, and then press Send key.
3.When the call is answered, press Conf and add the first call to the conference.
4.If User wants to release the conference, press Split key.
3.10Multiple-way call
If user has 2 line calls and wants to invite the three party during the call, they can press Sofetkey-Conf or Softkey-XFER “New Call”, press OK, enter the number ,then press Send and wait for the other party to answer. When there are multiple-way calls, User can press an arrow key to select a call.
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