Nokia 2112, rh57 Service Software Instructions

Nokia Customer Care

2112 (RH-57) Series Transceivers

Service Software Instructions

Issue 1 07/2004 Company Confidential ©2004 Nokia Corporation

2112 (RH-57)
Service Software Instructions Nokia Customer Care

Contents Page

Phoenix User’s Guide ..................................................................................................................................... 3

Introduction ..................................................................................................................................................3

General Setup Procedure ........................................................................................................................ 3

Hardware Requirements for Using Phoenix...................................................................................... 4

Installing Phoenix ........................................................................................................................................4

Installation Instructions.......................................................................................................................... 5

Software Support Bundles ........................................................................................................................5

Starting a Phoenix Session ....................................................................................................................... 5

Concepts...................................................................................................................................................... 5

Initial Session with Phoenix .................................................................................................................. 6

Scanning for a Product ........................................................................................................................... 7

Using Components ................................................................................................................................... 7

Using Profiles ............................................................................................................................................. 8

Uninstalling Phoenix .................................................................................................................................. 8

Uninstalling a Phoenix Version ............................................................................................................. 8

Diego User’s Guide ......................................................................................................................................... 9

Introduction ..................................................................................................................................................9

General Setup Procedure ........................................................................................................................ 9

Hardware Requirements ...................................................................................................................... 10

Installing Diego ..........................................................................................................................................10

Installing................................................................................................................................................... 10

Software Support Bundles ......................................................................................................................11

Starting a Diego Session .........................................................................................................................11

Concepts................................................................................................................................................... 11

Initial Session with Diego and FLS-4S Dongle.............................................................................. 11

Scanning for a Product ........................................................................................................................ 13

Using Components ................................................................................................................................ 13

Uninstalling Diego .....................................................................................................................................14

Uninstalling a Diego Version .............................................................................................................. 14

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2112 (RH-57)

Nokia Customer Care Service Software Instructions

Phoenix User’s Guide

Figure 1: Phoenix introduction screen

Introduction

This section briefly describes how to install Phoenix and includes some basic information
on how to use the program. More detailed information can be found in the Phoenix Help
files. Each feature in Phoenix has its own Help file, which can be activated while running
Phoenix. To activate a Help file while Phoenix is running, press the F1 key or the specific
feature’s Help button.

General Setup Procedure

Initial installation of Phoenix requires the complete Phoenix installation package. This
package, around 30 Megabytes in size, is provided on a CD-ROM disk. Because of this
large size, it is not recommended to download the file nor is it practical to provide it on

3.5-inch floppy disks.

Initial installation of Phoenix requires the complete Phoenix installation package, which
is around 30 MB. Because of its large size, Diego is provided on a CD rather than on a

3.5" floppy or as a download. To install Phoenix, follow the steps as outlined in the
material that comes with the CD.

Note: You MUST have a Nokia dongle installed on the computer prior to beginning the software
installation.

The Phoenix software is packaged into an executable bundle that allows you to double­click the executable to access the automatic installation program. Standard installation
(i.e., selecting all of the default choices) is highly recommended. You may do a custom
installation and place Phoenix into a special location on your hard drive, but this is only
recommended for experienced users.

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Service Software Instructions Nokia Customer Care

The installation process requires that you reboot the computer after installing the
software. Phoenix is not usable until a reboot is completed. After the reboot, the Phoenix
icon appears on the desktop. Double-click this icon to start the program.

Figure 2: Phoenix desktop icon

Hardware Requirements for Using Phoenix

Table 1: Minimum Hardware Requirements

Hardware Minimum Value

Processor 233 MHz

RAM1 64 MB

Disk space needed 50-100 MB

Installing Phoenix

Before installing the software, verify the following:

• The dongle is attached to the parallel port for PKD version dongles, or an FLS-4
version dongle is attached on either the parallel port or the USB port (if the
computer supports USB).

• Ensure that if the computer supports administrator rights (typically on Windows
NT and Windows 2000 installations) that access is enabled for the user
performing the Phoenix installation.

• If a previous version of Phoenix has been installed, it may be necessary to first
properly remove that program prior to installing the new version. If installation is
performed, be sure to reboot the computer prior to continuing. See the
"Uninstalling Phoenix" section for instructions on how to uninstall.

Table 2: Supported Operating System Information

Operating System Notes

Windows 98 SE only

Windows NT 4.0 No USB support

Windows 2000 Professional version

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Nokia Customer Care Service Software Instructions

Installation Instructions

Use the following steps to install Phoenix:

1. Insert the CD into the computer.

2. Navigate to the CD-ROM drive, and double-click the Phoenix software package.

3. Follow the on-screen prompts.

4. Reboot the computer when the installation is complete.

Software Support Bundles

The Phoenix installation is auto-executable. You must obtain Software Support Bundles
to load software upgrade files to customer-specific phone models. These bundles are
created by Nokia Customer Care (CC) and made available by Nokia After Market Services
(AMS) on the Partners Web Page http://americas.partners.nokia.com. This web page is
password-controlled; if you have not registered as a user, contact Nokia Central Service
in Melbourne, Florida.

Similar to the Phoenix installation, these Software Support Bundles are InstallShield
executable packages. Double-click on the package and it will install automatically.

No rebooting of the computer is required.

Starting a Phoenix Session

Concepts

When referring to Phoenix, Product is the cellular phone attached to the computer. More
specifically, it is the particular type of phone.

Connection is the type of cable used to attach the phone and the port on the computer
where it is attached. Refer to the Service Tools chapter for additional information.

The first time Phoenix is used, certain connection configurations must be made.
Subsequent uses will rely on these selections and they will not need to be made again.

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