NEC SuperScript 1400 User Guide

SUPERSCRIPT 1400

USER’S GUIDE

June, 2000

Proprietary Notice and Liability Disclaimer

The information disclosed in this document, including all designs and related materials, is the valuable property of NEC Technologies and/or its licensors, as appropriate reserve all patent, copyright and other proprietary rights to this document, including all design, manufacturing, reproduction, use and sales rights thereto, except to the extent said rights are expressly granted to others.

The NEC T echnologies product(s) discussed in this document are warranted in accordance with the terms of the Limited Warranty Statement accompanying each product. However, actual performance of each such product is dependent upon factors such as system conﬁguration, customer data and operator control. Since implementation by customers of each product may vary, the suitability of speciﬁc product conﬁgurations and applications must be determined by the customer and is not warranted by NEC Technologies.

To allow for design and speciﬁcation improvements, the information in this document is subject to change at any time without notice. Reproduction of this document or portions thereof without prior approval of NEC Technologies is prohibited.

Microsoft, Windows, Windows 95, Windows 98, Windows NT, Windows 2000, and MS-DOS are registered trademarks of Microsoft Corporation.

All other product, service, brand, or trade names used in this publication are the trademarks or registered trademarks of their respective companies or organizations. NEC disclaims any responsibility for specifying which marks are owned by which companies or organizations.

CONTENTS

Ch. 1 INTRODUCTION 1

Overview 1

SuperScript 1400 Highlights 1 Added Paper Capacity 1 System Requirements 2 Hardware Requirements 2

SuperScript 1400 Features 2

Printer Driver Features 2 Status Monitor 3 Energy Saving 3

Ch. 2 GETTING STARTED 5

Overview 5 Safety Instructions 5 Selecting a Location 5 Unpacking 6 Checking Printer Contents 7 Identifying Printer Parts 8

Front View 8 Back View 8 Back Internal View 8

Installing the Toner Cartridge 10 Loading The 270-sheet Cassette 12 Changing Paper Sizes 14

For Letter (US) or A4 Paper Sizes 14 For Legal and Folio Paper Sizes 15

Connecting the Printer Using the Parallel Cable16 Connecting the Printer Using the USB Cable 17 Printing a Configuration Sheet 18

Ch. 3 INSTALLING THE SOFTWARE 19

Overview 19 Software For Windows 19

Installing the Software 19 Software for Windows 95/98/2000 21

Installing Software for Windows 95/98/2000 21 Removing Printer Software 21

Software for Windows NT 4.0 21

Installing the Software 21 Removing Printer Software 22

Software for the Macintosh 22

Software Requirements 22 Hardware Requirements 22 Installing the Software 22

Ch. 4 THE OPERATOR PANEL 25

Overview 25 Operator Panel Buttons 25 Operator Panel Lights 26

Operator Panel Light Messages 27

Ch. 5 USING PRINT MEDIA 29

Overview 29 Choosing Paper 29 Printing to the Output Trays 30 Using the Face-up Output Tray 31 Using Tray 1: the Manual Feed Tray 33 Printing Manually 35 Printing Envelopes 37 Printing Labels 39 Printing on Transparencies 40 Printing on Letterhead 41 Printing on Card Stock 42

Ch. 6 PRINTER TASKS 43

Overview 43 Basic Document Printing 44 Accessing Printer Properties 45 Canceling a Print Job 46

iii

Canceling a Job From the Operator Panel 46 Canceling a Job from the Printers Folder 46

Saving Toner 47 Manual Duplex Printing 48 N-Up Printing 50 Booklet Printing 51 First Page Printing 53 Scale Printing 54 Poster Printing 55 Printing Watermarks 56 Using Page Overlays 57

Creating a New Overlay 57 Using a Page Overlay 57

Setting Graphic Properties 59

Ch. 7 MAINTAINING YOUR PRINTER 61

Overview 61 Precautions 61 Internal Maintenance 61 Replacing the Toner Cartridge 62 Cleaning the Printer 63 Moving the Printer 64

Ch. 8 TROUBLESHOOTING 65

Overview 65 General Printing Problems 65 Error Messages 67

Operator Panel Error Messages 67

Print Quality Problems 69

Solving Print Quality Problems 69

Paper Jam Problems 73

Tips for Avoiding Paper Jams 73 Understanding the Paper Path 74 Clearing Paper Jams 75 Paper Jams in the Input Area 75

Paper Jams in the Engine Area 76 Paper Jams in the Output Area. 77 Paper Jams in the 550-sheet 2nd Cassette (Tray 3)78

Common Windows Problems 79 Common Macintosh Problems 79

Ch. 9 CUSTOMER SERVICE 81

Overview 81 Assistance Nearby 81

Help From Within Your Company 81 Help From Your Dealer 81

NEC Technical Support 81

How to Contact NEC 81

Ordering Supplies 82 NEC Warranty and Service 83

NEC Service Contracts 83

SuperScript 1400 Series Printer Limited Warranty83

Warranty Period 83 Warranty Coverage 83 Warranty Support 84 Obtaining Warranty Service 84 Limitation of Damages and Implied Warranties 84

Appendix A PRINTER SPECIFICATIONS 85

Operating Specifications 85 Media Specifications 87

Guidelines 87

Appendix B THE 550-sheet 2nd CASSETTE 91

Overview 91 Installing the

550-sheet 2nd Cassette (Tray 3) 91

Appendix C THE STATUS MONITOR 95

iv SuperScript 1400 — User’s Guide

Appendix D SAFETY INFORMATION 99

Laser Safety 99 CDRH Regulations 99 Ozone Emission 99 FCC Statement 100

Index 101

vi SuperScript 1400 — User’s Guide

CHAPTER 1

INTRODUCTION

VERVIEW

The fully-featured NEC SuperScript™ 1400 laser printer offers the best value today for dependable monochrome printing. It delivers high resolution results perfect for presentations and reports. The Manual Feed Tray, 270-sheet Cassette, and optional 550-sheet 2nd Cassette combine to hold 820 sheets of paper.

The SuperScript 1400 has been designed to support all major personal computer operating systems, including: Windows® 95/98, Windows 2000®, Windows NT® 4.0, and Mac OS 8.6x and above.

The following section reviews the features and options that will allow you to take full advantage of your SuperScript 1400’s capabilities.

note:

familiar with your computer conﬁguration, and that your system is conﬁgured and operating properly.

SuperScript 1400 Highlights

• Prints up to 12 pages per minute

• Up to 1,200 dpi class resolution quality

• Parallel and USB ports

• Versatile paper handling for envelopes and labels

• 66MHz 64-bit PowerPC RISC processor

• 4 MB of RAM (set)

• 1-Year limited warranty with free telephone support

• Free 2nd year limited warranty when you register your printer within 30 days (See details on page 82).

The instructions in this guide assume that you are

Added Paper Capacity

You can add the SuperScript 1400 Series optional 550-sheet 2nd Cassette to increase the printer’s productivity. This option expands your paper source and can adjust to hold 40 envelopes.

The SuperScript 1400 Laser Printer

The SuperScript 1400 Laser Printer with Optional

550-Sheet 2nd Cassette

System Requirements

Y our SuperScript 1400 printer and software can operate using the following minimum system conﬁgurations.

Windows Operating System

• Microsoft Windows 95/98, Windows 2000, or Windows NT 4.0

• 486 or higher CPU

• CD-ROM drive

• 5 MB of free hard disk space

• 16 MB or more of RAM

Macintosh Operating System

• MacOS 8.6 and above

• CD-ROM drive

Hardware Requirements

Y ou need to pr ovide the following additional har dwar e to set up and connect your printer.

• IEEE 1284-compliant parallel cable, or

• Certiﬁed USB cable

UPERSCRIPT

SuperScript 1400 printer features give you many ways to customize your print jobs. To take advantage of these features you need to become familiar with the SuperScript 1400 Series printer driver.

1400 F

EATURES

Printer Driver Features

Proof Sheets

This layout mode allows you to print out a reduced version of your document or booklet. It lets you view multiple pages at a glance and is accessible through the Layout Mode area of the Finishing tab in your Window’s driver.

Manual Duplex Printing

Duplex printing or “duplexing” allows you to manually print on both sides of the paper. You can use manual duplex printing two ways.

Choosing binding orientation along the long edge of the paper as in a magazine.

Long Edge

lets you have the

2 Chapter 1, Introduction

Choosing binding orientation along the short edge of the paper as in a calendar.

Short Edge

lets you have the

Watermarks

With the watermark feature found in Window’s printer driver you can superimpose a line of text across your ﬁnal output. Typical

ORIGINAL

examples of watermarks are the words “Draft” or “Conﬁdential.”

Scale to Paper Size

This feature allows you to scale your print job to any supported paper size regardless of the digital document size. This can be useful when you want to check the detail in a smaller formatted size document.

Status Monitor

The SuperScript Status Monitor keeps track of the connection between your PC and your printer. Printer status messages, such as “Paper Needed in Tray 1” show up on your screen. See Appendix C for more information on this useful feature.

Energy Saving

The SuperScript 1400 printer meets the requirements of the Environmental Protection Agency’s ENERGY STAR ® Computers program for printers. The

purpose of this program is to promote the manufacturing and marketing of energy-efﬁcient ofﬁce automation equipment, thereby potentially reducing combustion-related pollution. (The Energy Star emblem does not represent EPA endorsement of any product or service.) As an ENERGY STAR partner, NEC has determined that this product meets the ENERGY STAR guidelines for energy efﬁciency.

INTRODUCTION

ENERGY STAR is a U.S. registered mark.

SuperScript 1400 Features 3

4 Chapter 1, Introduction

CHAPTER 2

GETTING STARTED

VERVIEW

This chapter tells you how to safely set up your printer and begin printing right away. Included are instructions for

• Selecting a location and unpacking

• Checking printer contents and identifying printer parts

• Unpacking the standard 270-sheet Cassette

• Installing the Toner Cartridge

• Loading the 270-sheet Cassette

• Connecting the printer to your computer

AFETY INSTRUCTIONS

To protect yourself and your equipment from possible damage, always follow these precautions.

• Protect the printer from dampness or spills.

• Save the printer box and all packing materials that came

with your printer in case you need to ship it later.

• Do not block or cover the vent on the left side of the printer.

• Unless otherwise indicated in this guide, do not attempt to repair or modify the printer yourself.

• Read the installation instructions carefully before you plug in your printer, and follow all warnings.

• After initial setup, keep this User’s Guide and SuperScript 1400 CD handy for future referencing.

• The fuser area, under the Top and Back Covers is very hot. Let the printer cool before touching these areas.

WARNING!

grounded. It comes with a three-wire grounding plug. This plug will only ﬁt a grounded AC outlet or power strip. This is a safety feature. Do not defeat the purpose of the grounding plug by removing the third pin.

ELECTING A LOCATION

Select a level, stable place with adequate space for air circulation and opening covers and trays. The area should be well ventilated and away from direct sunlight or sources of heat, cold, and humidity. See image below for clearance space. Do not set the printer close to the edge of your desk or table!

This printer is intended to be electrically

note: In order for this printer to

work, it is very important to properly install the printer driver software after the printer is connected. See Chapter 3 for speciﬁc installation instructions for your operating system.

Keep printer vent

unobstructed

-allow 4”

on left side

19”

12”

13”

For more details on printer clearance see Appendix A, “Printer Specifications.”

NPACKING

Follow these steps to safely unpack the printer.

1. Open the top cover of the packing box and remove the QuickStart Guide (the SuperScript 1400 Series Solutions CD and ServiceXpress are included), the Toner Cartridge, and the Power Cord

(A)

2. Carefully lift the printer out of the box. Use the hand grips on both sides of the printer as shown

(B)

Unpacking the Printer

3. Make sure all items are included in your box (see the list on the next page).

4. Remove any packing tape from the printer.

5. Remove the 270-sheet Tray from the printer and peel off any packing tape

(C)

Save the printer box and all packing materials that came with your SuperScript 1400 printer in case you need to ship it later.

Hand Grip

The front of the printer should be facing you when you lift it!

This printer weighs about 21 lbs.

6 Chapter 2, Getting Started

note: Do not discard the box and

packing material.

HECKING PRINTER CONTENTS

Take a moment to verify that the following items were included in your printer box.

• SuperScript 1400 Printer

• 270-sheet Cassette (already installed in printer)

• QuickStart Guide including NEC SuperScript 1400 Series Solutions CD

and ServiceXpress information

• Power Cord

• Toner Cartridge

If any items are missing or damaged, contact the store where you purchased the printer.

T oner Cartridge

QuickStart Guide

• SuperScript 1400 Series Solutions CD

• ServiceXpress information

GETTING STARTED

Not Included …

To connect your printer, you need to provide the proper cable.

For local connection:

IEEE 1284-compliant Bidirectional Parallel Cable

Power Cord

note: Save the box and packing

material.

For USB connection:

Certified USB Cable

Checking Printer Contents 7

DENTIFYING PRINTER PARTS

Use the illustrations on the facing page to identify standard parts for the SuperScript 1400.

Front V iew

•

Top Cover

serves as the Main Output Tray).

•

Inside Label

necessary for warranty registration.

•

Main Output Tray

•

Operator Panel

indicator lights (LEDs).

•

Hand Grips

•

Paper Level Indicator

paper level.

•

270-sheet Cassette Tray 2 in the printer driver

•

Manual Feed Tray

various types of paper, envelopes, labels, or transparencies one at a time.

(Manual) in the printer driver.

—provides access to the Toner Cartridge (also

—contains the printer’s serial number

—holds up to 250 printed sheets.

—has two control buttons and four

—used for lifting printer.

—a see through window showing

—standard input tray.

—drops open to allow you to feed

Referred to as Tray 1

Referred to as

Back View

•

Interface Panel

including a parallel port and a USB port.

•

Back Cover

opened out.

•

Power Cord Connector

•

Power Switch

•

Side Vent

—contains the Controller Board ports

—acts as the Face-up Output Tray when

—for attaching the Power Cord.

—for turning on and off the printer.

—allows ventilation.

Back Internal View

•

Fuser Unit

to the paper.

•

Face-up Output Tray

•

Back Feed Roller

Tray. Swings out to clear paper jams.

—uses heat and pressure to adhere the image

—receives heavier printed media.

—Feeds media to the Face-up Output

Serial Number Label

8 Chapter 2, Getting Started

Model Number Label

• Technical Support and Service Numbers

• Part Numbers for Supplies

Optional Equipment

Important Printer Parts

GETTING STARTED

FRONT VIEW 1400 Model

Top Cover

Manual Feed Tray (Tray 1)

270-sheet Cassette (Tray 2)

Paper Level Indicator

BACK VIEW

Main Output Tray

Operator Panel

Hand Grip

550-sheet 2nd Cassette

(Tray 3)

FRONT VIEW with Optional 550-sheet 2nd Cassette

BACK INTERNAL VIEW

Fuser Unit

Interface Panel

Back Cover (Face-up Output

Tray)

Power Cord

Connector

Face-up Output Tray

Side V ent

Power Switch

Warning Label

Back Feed Roller

Identifying Printer Parts 9

NSTALLING THE TONER CARTRIDGE

1. Lift the Top Cover (A, B).

2. Remove the Toner Cartridge from its bag (C). Do not

open the shutter or touch the shiny green material on the OPC unit located on the underside of the Toner Cartridge.

Caution! To prevent damage from light, keep the

Toner Cartridge covered until you are ready to install it.

3. Hold the cartridge horizontally and shake as shown

about 10 times (D).

4. Rock Toner Cartridge forward and back several times (E)

loosening and distributing any toner that may have settled during storage.

5. With the Toner Cartridge on a sturdy surface, pull the

end of the sealing tape straight out (F).

6. Locate the cartridge slots on the inside of the printer (G).

10 Chapter 2, Getting Started

7. Notice that the slots on both sides are curved (H).

note: During installation the shutter that covers the

green shiny material of the OPC unit will ﬂip up on the front of the Cartridge Guide exposing the OPC unit to the inside of the printer.

8. Grasp the handle and gently guide the Toner Cartridge into the printer (I).

9. The Toner Cartridge will click into place (J).

10. Close the Top Cover (K).

GETTING STARTED

Installing the Toner Cartridge 11

LOADING THE 270-SHEET CASSETTE

The 270-sheet Cassette (Tray 2) can hold up to 270 sheets of medium weight paper—letter size (U.S.), legal, folio or A4. See Appendix A, “Printer Speciﬁcations,” for a complete list of paper that can be used.

1. Pull the 270-sheet Cassette tray out of the printer (A).

2. Push down the metal plate in the bottom of tray (B).

3. Fan the paper (C).

4. Load paper print-side down (C).

5. Make sure the paper stack is ﬂat and that it ﬁts under the

metal tab in the corner of the tray (D).

note: To adjust the tray for different paper sizes, see

page 14.

note: The 270-sheet Cassette will

be referred to as Tray 2 in the printer driver.

Print-side down

Do not overfill the cassette!

12 Chapter 2, Getting Started

Metal T ab

6. You can ﬁll the tray up to the Paper Limit Line on the

side of the tray (E).

7. Slide the tray back into the printer (F). Directions for

adjusting the paper tray size are in the following section, “Changing Paper Sizes.”

WARNING! When sliding the tray into the printer, do

not place your hand on the tray opening in back. Place your hand on the top of the printer as shown below.

8. The Paper Level Indicator will show how much paper is

left in the tray (G).

GETTING STARTED

Paper Limit Line

Loading The 270-sheet Cassette 13

CHANGING PAPER SIZES

Follow these directions if you need to change paper sizes in the 270-sheet cassette (Tray 2).

For Letter (US) or A4 Paper Sizes

1. To adjust for these paper sizes, pinch the tab on the Back

Paper Guide (A).

2. Slide the Back Paper Guide so that the pointer matches the desired size indicated on the bottom of the tray.

3. Load the paper in the tray print-side down (B).

4. After loading media print-side down, pinch the Side Guide and slide it until it lightly touches the media (C).

note: The 270-sheet Cassette will be

referred to as Tray 2 in the printer driver.

Do not overfill the cassette!

Print-side down

14 Chapter 2, Getting Started

For Legal and Folio Paper Sizes

1. To adjust for these different paper sizes, place the empty cassette tray on a level surface. Push down on the tab marked with a “push” icon while extending the tray back as far back as it will go (A).

2. Pinch the tab on the Back Paper Guide and slide it so that the pointer matches the desired size indicated on the bottom of the tray (B).

3. Load the tray (C).

4. After loading media print-side down, pinch the Side Guide and slide it until it lightly touches the media (D).

GETTING STARTED

Do not overfill the cassette!

Print-side down

note: The 270-sheet Cassette will be referred

to as Tray 2 in the printer driver.

Changing Paper Sizes 15

CONNECTING THE PRINTER USING

THE PARALLEL CABLE

T o connect the SuperScript 1400 printer we r ecommend using an IEEE 1284-compliant bidirectional parallel cable that is no more than 6 feet in length.

1. Make sure the printer and the computer are turned OFF.

2. Plug the appropriate end of the parallel cable into the connector on the back of the printer. Fasten the clips at the end of the connector into the notches on the plug (A).

3. Plug the other end of the cable into the appropriate

parallel connector on your computer (B).

4. Connect the Power Cord to the back of the printer. Plug the other end of the Power Cord into a properly grounded outlet (C).

note: Do not turn on your computer until you have

successfully printed out a Conﬁguration Sheet. Follow the directions on page 18.

16 Chapter 2, Getting Started

CONNECTING THE PRINTER USING

THE USB CABLE

T o connect the SuperScript 1400 printer we r ecommend using a certiﬁed USB cable.

note: Some operating systems do not support USB

connection. See Chapter 3 “Installing the Software” for details. Windows 98 must have the driver installed to support USB printing.

1. Make sure the printer and the computer are turned off.

2. Plug the appropriate end of the USB cable into the

connector on the back of the printer (A).

3. Plug the other end of the cable into the appropriate USB

connector on your computer (B).

4. Connect the Power Cord to the rear of the printer. Plug the other end of the Power Cord into a properly grounded outlet (C).

note: Do not turn on your computer until you have

successfully printed out a Conﬁguration Sheet. Follow the directions on the next page.

GETTING STARTED

Connecting the Printer Using the USB Cable 17

PRINTING A CONFIGURATION SHEET

You are now ready to print out a SuperScript 1400 Conﬁguration Sheet. This page conﬁrms that your printer is working properly. It contains information about your printer’s settings.

1. With your computer turned off, turn the printer power

on (A). All the Operator Panel lights will cycle on.

2. When only the Ready light remains on, press and hold the Go/Continue button until the LED lights cycle 2 times (about 4 seconds) (B). When you release the button, a Conﬁguration Sheet will print.

may take up to 25 seconds. An example of a Conﬁguration Sheet is shown on the following page.

NEC

perS

cript D

o P

Ready

Go/Continue

note: Printing a Conﬁguration Sheet

Configuration Sheet

18 Chapter 2, Getting Started

CHAPTER 3

INSTALLING THE SOFTWARE

OVERVIEW

Installing printer software from the SuperScript 1400 Series CD is quick and easy. You just need to insert the CD into your CD-ROM drive and follow the prompts on your screen. You can even view Quick Reference video clips with just a click of a button. Close all applications on your computer, then choose Easy Local Install or Custom Install. The SuperScript 1400 printer cannot take an internal Network Interface Card.

SOFTWARE FOR WINDOWS

The NEC SuperScript 1400 Series Solutions CD contains the following software for Windows users.

• Quick Reference Videos

• SuperScript 1400 Series Printer Driver

• SuperScript 1400 Status Monitor (not available for Windows NT)

• NEC USB printer port driver for Windows 98

• Electronic version of the SuperScript 1400 User’s Guide

• Adobe Acrobat Reader 4.0

2. If the installer does not launch automatically, select Run from the Start menu (A) and type x:\Start.exe in the Open box (where x is your CD ROM drive letter) (B). Then click OK.

INSTALLING THE SOFTWARE

1. Place the “NEC SuperScript 1400 Series Solutions CD” in your CD-ROM drive.

note: If the Windows New

Hardware Found dialog box

appears during installation, clicking Cancel is the preferred action. If using Plug ‘N Play, the installation

ﬁles are located at x:\SuperScript 1400\Your Operating System\1400 Series Printer Driver\PlugnPlay

where x is the letter of your CDROM drive.

3. The NEC License Agreement will appear. Choose the appropriate response.

4. The opening screen appears and will prompt you to choose your printer model. Choose NEC SuperScript

1400.

5. You will be asked whether you want to install from the CD or from the Web server.

note: The advantage of installing from the Web is that

you will be installing the very latest printer driver from NEC. The disadvantage is that the install may be interrupted or slowed down by your Internet provider.

6. Next you will be asked to choose between the following install options:

Easy Local Install: Use this if you have a parallel connection between your PC and the printer. The printer driver, Status Monitor, and electronic user’s guides will be automatically loaded on your PC.

Custom Install: Use this if you want to separately install items such as NEC Status Monitor or Acrobat Reader 4.0.

20 Chapter 3, Installing the Software

note: This screen may not appear on all

versions of the installation software.

SOFTWARE FOR WINDOWS 95/98/ 2000

The SuperScript 1400 software for Windows 95/98/2000 can be installed either by an Easy Local Install or by a Custom Install. The Easy Local Install will install the SuperScript 1400 Printer Driver, the Status Computer option, and the User’s Guide.

Installing Software for Windows 95/98/200 0

Installing the SuperScript Series Printer Driver involves inserting the NEC SuperScript 1400 Series Solutions CD into your computer and following the instructions displayed on the monitor.

To install printer software for Windows 95/98/2000:

1. Insert the NEC SuperScript 1400 Series Solutions CD into your computer.

note: If the NEC SuperScript 1400 Series Solutions CD

Installer appears on the monitor shortly after the disk is inserted, go to Step 4, if not, go to Step 2.

2. From the desktop, double-click My Computer to open the My Computer window.

3. Double-click the NEC SuperScript 1400 icon to start the installer.

As an alternative, right mouse button click on NEC SuperScript 1400 then select Open or Autoplay to start the installer. If neither one of these methods work, double-click Start.exe which is located on the CD.

4. The NEC License Agreement will appear. Choose the appropriate response.

5. Choose SuperScript 1400, and choose Install.

6. Choose either Easy Local Install or Custom Install.

note: Windows 98 supports USB printing, but you must

load the driver from the SuperScript 1400 Series Solutions CD when prompted by Windows 98 Plug ‘N Play. The USB driver is located at x:/USB/Windows98/NEC USB Printer Port where x is the letter of your CD-ROM drive. Windows

2000 has USB support already installed.

7. Follow the directions on the monitor.

Removing Printer Software

Use the following method to remove the SuperScript software from Windows 95/98/2000 computers.

To remove the printer driver:

1. Click the Windows Start button and select Programs.

2. Select NEC SuperScript 1400.

3. Select Uninstall NEC SuperScript 1400 to start the

uninstall process.

To remove the Status Monitor driver:

1. Click the Windows Start button, point to Programs, then to NEC SuperScript 1400, and select NEC SuperScript 1400 Status Monitor Uninstaller. A conﬁrmation message will appear.

2. Click Yes to begin removing the software from your computer.

SOFTWARE FOR WINDOWS NT 4.0

Windows NT 4.0 can be installed either by an Easy Local Install or by a Custom Install. The Easy Local Install will install the SuperScript 1400 Series Printer Driver and the electronic 1400 User’s Guide.

note: Since Windows NT 4.0 does not support the NEC

1400 Status Monitor option, the only advantage to Custom Install would be if you don’t want to load the User’s Guide onto your hard drive.

Installing the Software

Installing the SuperScript Series Printer Driver involves inserting the SuperScript 1400 Series CD into your computer and following the instructions displayed on the monitor.

To install printer software for Windows NT 4.0:

1. Insert the SuperScript 1400 Series Solutions CD into your computer.

note: If the NEC SuperScript 1400 Series CD Installer

appears on the monitor shortly after the disk is inserted, go to Step 4. If not, go to Step 2.

INSTALLING THE SOFTWARE

Software for Windows 95/98/2000 21

2. From the desktop, double-click My Computer to open

the My Computer window.

3. Double-click the NEC SuperScript 1400 icon to start the

installer. As an alternative, right mouse button click on NEC

SuperScript 1400 then select Open or Autoplay to start the installer. If neither one of these methods work, double-click Start.exe which is located on the CD.

4. The NEC License Agreement will appear. Choose the appropriate response.

5. Choose SuperScript 1400, and choose Install.

6. Choose either Easy Local Install or Custom Install.

note: Window NT 4.0 does not support USB printing.

7. Follow the directions on the monitor.

Removing Printer Software

To remove a printer driver from Windows NT 4.0:

1. Click the Windows Start button and select Programs.

2. Select NEC SuperScript 1400.

3. Select Uninstall NEC SuperScript 1400 to start the uninstall process.

SOFTWARE FOR THE MACINTOSH

This section describes the hardware and software requirements for Macintosh computers, and how to install the printer software.

Installing the Software

Software installation involves installing the SuperScript 1400 Printer Driver.

Installing the SuperScript 1400

The SuperScript 1400 is installed from the SuperScript 1400 Series Solutions CD.

To install the SuperScript 1400 Printer Driver:

1. Insert the NEC SuperScript 1400 Series Solutions CD into your Macintosh and the SuperScript 1400 window will appear.

2. Double-click the SuperScript 1400 Installer icon to begin installing the printer driver.

3. The NEC License Agreement will appear. Select the appropriate response.

4. Choose Easy Install (A) or Custom Install (B).

5. Follow the instructions presented on the monitor.

6. From the Apple menu, select Chooser.

Software Requirements

For Macintosh computers to connect to the printer , they must be running Mac OS 8.6 or higher.

Hardware Requirements

Hardware requirements are categorized into requirements for the Macintosh and requirements for the printer.

Macintosh Hardware Requirements

The hardware required by your Macintosh is a USB port.

Printer Hardware Requirements

The printer comes with a built-in USB port which can be used to connect the printer to the Macintosh.

22 Chapter 3, Installing the Software

7. From the left pane of the Chooser window, select the

NEC 1400 Series icon and NEC 1400 Series will appear in the right pane of the window.

8. Close the Chooser window.

9. The NEC 1400 Series icon will be placed on your

desktop.

INSTALLING THE SOFTWARE

Software for the Macintosh 23

24 Chapter 3, Installing the Software

CHAPTER 4

THE OPERATOR PANEL

OVERVIEW

This chapter describes how to interpret and use the SuperScript 1400’s Operator Panel. Most printer tasks can be accomplished through the printer driver software but in some cases it is more convenient to use the Operator Panel. For example, you can cancel a print job by simply pressing the Cancel button.

Signals from the Operator Panel lights, or LEDs, clearly display printer status.

NEC

rip

t D

Error

Manual Feed

Paper

Ready

Cancel

Button

Go/Continue

Button

OPERATOR PANEL BUTTONS

The printer has two buttons, Go/Continue and Cancel. Use these buttons to cancel a print job, reset the printer, print a Conﬁguration Sheet, or clean internal printer parts.

The table on this page shows single button functionality. The table on the next page shows double button

functionality.

Button Function

Cancel

• When the printer is processing a print job, you can press this but ton to cancel the print job. Pressing the Cancel button for 1 second will cause the printer to ﬂush out all received data. The time it takes to cancel a job depends on the size of the print job.

• When there is no print job in the printer, pressing the Cancel button has no effect.

Go/Continue

• Press the Go/Continue button to resume printing as in a manual print job.

• Use this button to print a Conﬁguration Sheet. From the ready state, press and hold down the Go/Continue but ton Y ou must press and hold the button (approximately 4 seconds) until all four LEDs blink two times, and then cycle.

Buttons Function

Factory Default Reset

During power-up, press and hold down the Go/ Continue and Cancel buttons simultaneously.

• Press and hold the buttons approximately four seconds until all lights blink three times and cycle once, then release the buttons. The printer will revert to its factory default settings.

Internal Cleaning Sheet

To enable the internal cleaning process, press and hold down the Go/Continue and Cancel buttons simultaneously for about 4 seconds or until all four lights are blinking.

A one-page Internal Cleaning Sheet will print.

OPERATOR PANEL LIGHTS

The four lights, or LEDs, on the Operator Panel have the following functionality.

LED Function

The Error LED (red light) indicates various error conditions affecting the printer.

The Manual Feed LED (amber light) indicates a manual feed job in the Manual Feed Tray.

The Paper LED (amber light) indicates the paper tray supply.

The Ready LED (green light) indicates whether the printer is online, ofﬂine, or in Energy Saving mode.

note: Both the Operator Panel and the on-screen Status

Monitor, available in some circumstances, can show you printer status. For more information about the Status Monitor see page 92.

26 Chapter 4, The Operator Panel

Operator Panel Light Messages

The Operator Panel lights, or LEDs, indicate the status of your printer.

Light Status Legend

Light off

Light On

Light blinking

THE OPERATOR PANEL

Mode Message

Processing Job/Warming Up

The Ready LED blinks fast when the printer is printing a page or is receiving data.

The Ready LED also blinks fast when the printer is warming up.

Mode Message

Startup

The four LEDs cycle one after another at a three-second frequency.

Online

The Ready LED is on. The printer is ready to print.

Energy Saving

The Ready LED blinks slowly at ﬁve-second intervals.

Manual Feed

Both the Ready and Manual Feed LEDs are on. The printer is ready to receive a manual feed

job. Feed media into the Manual Feed Tray (Tray 1) and press the Go/Continue button to start printing.

Paper Out

The Paper LED is blinking. Tray 2 or Tray 3 is empty.

Paper Out Manual Feed Tray

The Manual Feed LED is blinking. The Manual Feed Tray (Tray 1) is empty.

Operator Panel Lights 27

Mode Message

Paper Jam

The Paper LED is lit and the Error LED is blinking.

There is a paper jam in the printer. Check the Status Monitor on your screen (if available) for jam location.

Paper Size Error

The Paper LED and the Error LED are both blinking.

The printer detects a paper size mismatch.

Memory Overﬂow Error

The Error LED is blinking. The document is too complex, and the printer

does not have enough memory to print the job.

Internal Error

All four LEDs blink sequentially and fast. The printer detects an internal error (i.e.,

memory link crash).

Engine Error

All four LEDs blink sequentially and fast. The printer detects an engine error (LSU or

Fuser).

Cover Open/No Toner Cartridge

The Error LED is steady. Either a cover is open or there is no Toner

Cartridge in the printer.

28 Chapter 4, The Operator Panel

CHAPTER 5

USING PRINT MEDIA

OVERVIEW

This chapter explains the kinds of paper and other media that can be used with the SuperScript 1400 printer. It explains how to properly load paper in the different trays so that the best possible print results are achieved. Topics include:

• Choosing the right paper and other media

• Selecting an output tray

• Loading the paper trays

• Printing on envelopes

• Printing on labels

• Printing on transparencies

• Printing on letterhead and binder pages

CHOOSING PAPER

Besides just paper you can print on a variety of medias including envelopes, labels, transparencies, and card stocks. See page 87 for a list of paper speciﬁcations. To get the best

results use only high-quality paper. For most ofﬁce communication, copier paper is ﬁne. Consider the following guidelines:

Desired result: Choose paper that will be appropriate for the project you have in mind. For example, a matte, ecru colored recyled paper works for natural subjects because it has a casual look and feel.

Size: Use a paper size that ﬁts easily within the paper tray.

Weight: Your printer supports the following paper weights,

• 16–28 lbs. bond for Tray 2 and 3

• 16–47 lbs. bond (max 97lb. index and 65 lb. cover) for Tray 1 (Manual Feed Tray)

Brightness: The whiter the paper , the brighter and mor e vibrant the image.

Smoothness: A smooth surface will produce a crisp more formal looking page.

Opacity: Use a slightly thicker, more opaque paper when you want to print on both sides of a page (as in duplex printing).

See Appendix A for more paper guidelines.

Caution! Using media that does not conform to the speciﬁcations listed in Appendix A can cause problems with the printer. If service is required to ﬁx these problems it will not be covered under the printer’s warranty or service agreement.

PRINTING TO THE OUTPUT TRAYS

The printer has two output trays: the Main Output Tray, located on top, and the Face-up Output tray located in back. For most print jobs you can print to the Main Output Tray. The paper will collect face down (A). Make sure the Face-up Output T ray in back of the printer is closed when you want to print to the Main Output Tray.

Use the Face-up Output Tray for smaller media like envelopes and heavier media like postcards. The printer will always print to the Face-up Output Tray if it is open. Media comes out of the printer face up, with the last page on top. Printing from Tray 1 (Manual Feed tray) to the Face-up Output Tray uses a straight paper path with less chance of paper curl (B).

Printing to the Main Output Tray

NEC

SuperScript Demo Page

Printing to the Face-up Output Tray

Use the Main Output Tray for:

• Continuous printing

• Holds up to 250 sheets

• Transparencies

Use the Face-up Output Tray for:

• Envelopes

• Label sheets

• Small Custom-sized paper

• Postcards

• Paper weights less than 16 lb. or more than 28 lb.

Paper Path to Main Output Tray

Used for printing to the Main Output Tray

Paper Path to Face-up Output Tray

Used for printing to the Faceup Output Tray

30 Chapter 5, Using Print Media

USING THE FACE-UP OUTPUT TRAY

Here’s how to use the Face-up Output Tray:

1. Open the Back Cover as shown (A).

The Back Cover is also used as the Face-up Output Tray

2. Pull the tray extender out for longer paper (B).

3. The Back Cover now functions as the Face-up Output

Tray (C).

USING PRINT MEDIA

Using the Face-up Output Tray 31

note: The Face-up Output Tray will continue to collect

printed media until you close it. Media will then print to the Main Output Tray on top of the printer.

4. Push the tray extender in (A).

5. Close the Back Cover as shown (B).

note: The capacity of the Face-up Output Tray can only

hold small amounts of any given media. Do not over load the tray!

32 Chapter 5, Using Print Media

USING TRAY 1: THE MANUAL FEED

RAY

Tray 1, also known as the Manual Feed Tray, is located in front of the printer . It folds out to hold several sizes and types of media such as transparencies, cards, and envelopes. You can also use the tray for single page print jobs on letterhead, colored separator sheets, or other special sheets not kept in Tray 2 or 3.

The minimum size that the Manual Feed Tray supports is

3.8 inches by 5.8 inches. The maximum size it supports is

8.5 inches by 14 inches.

Load only one size or type of media one at a time face up.

1. From your software application, select Tray 1.

2. Also select the paper size and type in the printer driver.

3. Open Tray 1 as shown (A).

4. Pull out tray extender (B).

5. Feed media into Tray 1 one sheet at a time (C).

USING PRINT MEDIA

Caution! Do not put excessive weight or

heavy objects on the Manual Feed Tray.

Using Tray 1: the Manual Feed Tray 33

6. Place sheet against left edge of tray and adjust the Width

Guide until it lightly touches the stack (A). Load paper print side up.

note: Do not load more than one sheet of paper into

Tray 1 (Manual Feed Tray)

(B).

7. After printing, push the tray extender in (C).

8. After printing, close Tray 1 (D).

Width Guide

34 Chapter 5, Using Print Media

note: Close Tray 1 (Manual Feed

Tray) when not in use.

PRINTING MANUALLY

Y ou can print manually fr om Tray 1 as long as you select Tray 1 (Manual) for your paper source in the driver. Manual printing can be helpful when you want to check print quality after each page. Load paper sheet-by-sheet and send the print data from your application. Press the Go/Continue button to print each page.

Print-side up

1. Load media in Tray 1 (Manual Feed Tray) print side up

(A).

2. Adjust the Width Guide so that it lightly touches the side

of the stack (B).

note: Gently slide the single sheet of media forward in

the tray until the printer catches it and moves it forward itself.

USING PRINT MEDIA

The minimum size that the Manual Feed Tray supports is 3.8 inches by 5.8 inches. The maximum size it supports is 8.5 inches by 14 inches.

Directions continued on next page

Printing Manually 35

3. Select Tray 1 (Manual) in the Paper Source area of the

print setup dialog box (C). Select print from your screen.

4. The Manual light on the Operator Panel will start

blinking (D). Press the Go/Continue button.

5. After one page has printed, the Manual Feed light will start blinking again prompting you to feed the next sheet.

6. Repeat this step for each page you want printed.

MacintoshWindows 98

note: The Manual Feed Tray will

be referred to as Tray 1 (Manual) in the printer driver.

Windows 98 Macintosh

36 Chapter 5, Using Print Media

NEC

SuperScript Demo Page

PRINTING ENVELOPES

You can print envelopes from Tray 1 (Manual Feed tray). Follow the directions below. Use only undamaged envelopes that are recommended for laser printers.

1. Open Tray 1 (Manual Feed Tray) (A).

2. Open the Face-up Output Tray in back of the printer (B).

3. Load one envelope ﬂap side down against the left tray

edge (C). The stamp area is on the left side of the envelope and it enters Tray 1 ﬁrst.

4. Adjust the Width Guide to the envelope (D).

USING PRINT MEDIA

note: Be sure to

feed each envelope in level to the surface of Tray 1. Feeding envelopes at an angle will cause jams.

Width Guide

Printing Envelopes 37

5. Conﬁgure the paper source, type and size in your

application (E).

Windows 98

6. After printing, close Tray 1 (F).

Macintosh

38 Chapter 5, Using Print Media

PRINTING LABELS

Follow these guidelines when printing label sheets from the SuperScript 1400 printer.

Print labels as you would print paper from Tray 1 (Manual Feed Tray). Keep in mind that printing labels, envelopes, thick paper, or transparencies take slightly longer than plain paper.

Use letter or A4 size label sheets. Make sure all labels are attached to the backing sheet.

1. Avoid label sheets that have the backing sheet material exposed. Don’t use label sheets with some labels already

removed (A). Don’t “overprint” label sheets (B).

2. Open Tray 1 (Manual Feed Tray).

3. Align a label sheet in Tray 1 (C).

4. Open the Face-up Output Tray (D).

5. Conﬁgure the paper source, type, and label sheet size in

your application (E).

note: Load no more than one label sheet into the

Manual Feed Tray

USING PRINT MEDIA

AVOID

Macintosh

Windows 98

Printing Labels 39

PRINTING ON TRANSPARENCIES

Keep the following considerations in mind before you print on transparencies:

• Create the information you need printed on the transparencies within your application. Try printing on a plain sheet of paper ﬁrst for proper placement.

• You can print transparencies only from the Tray 1 (Manual Feed Tray) one sheet at a time.

note: Place transparencies on a ﬂat surface after

removing them from the Main Output Tray.

• Use transparencies in letter or A4 size only.

• Transparencies must be able to withstand temperatures of 392°F (200°C) for at least 0.1 second.

• Keep the paper path clean. Transparencies are especially sensitive to dirt. If shadows appear on the sheets, clean the inside of the printer. See page 63.

1. Open Tray 1 (Manual Feed Tray) (A).

2. Load a transparency (B). Properly adjust the Width Guide.

3. Conﬁgure the paper source, type, and size within your software application (C).

4. Print to the Main Output Tray (D).

note: If your

transparencies are fogged, choose the printer driver instead of

Transparency in

Autoselect.

note: If your

transparencies have scratches on them, try printing to the Face-up Output Tray instead of the Main Output Tray.

MacintoshWindows 98

40 Chapter 5, Using Print Media

PRINTING ON LETTERHEAD

You can print on letterhead stationary or preprinted forms from any of the input trays. Keep the following considerations in mind:

• Letterhead must be printed with heat-resistant inks which will not melt or vaporize when subjected to the printer’s fusing temperature of 400°F for 0.1 seconds.

• Inks must be non-ﬂammable.

• Paper and ink must both be dry.

Follow these directions:

1. Load letterhead stationary or other preprinted paper into

Tray 1 printed side up (A) one sheet at a time.

2. Or load into Tray 2 or 3 printed side down (B). Adjust

the Width Guide properly.

3. Conﬁgure the paper source, type, and size within your

software application (C).

4. Print to the Main Output Tray (D).

USING PRINT MEDIA

NEC

SuperScript Demo Page

MacintoshWindows 98

Printing on Letterhead 41

PRINTING ON CARD STOCK

You can print on card stock, postcards, index cards, or other custom sized media from the Tray 1 (Manual Feed Tray). See page 88 for speciﬁc sizes. Do not load stock heavier than 65 lb. (cover) or 47 lbs (bond). Keep the following considerations in mind:

• Letterhead must be printed with heat-resistant inks that do not melt or vaporize when subjected to the printer’s fusing temperature of 400°F for 0.1 seconds.

• Inks used on preprinted media must be non-ﬂammable.

• Paper and ink must both must be dry.

Macintosh

Follow these directions:

5. Open Tray 1 (Manual Feed Tray) (A).

6. Open Face-up Output Tray (B).

7. Load material into Tray 1 with the side-to-be-printed facing up (C) one sheet at a time.

8. Conﬁgure the paper source, type, and size within your software application (D).

9. Print to the Face-up Output Tray (E).

10. Close Face-up Output Tray.

Face-up Output Tray

42 Chapter 5, Using Print Media

Windows 98

CHAPTER 6

PRINTER TASKS

OVERVIEW

Learn to use the SuperScript 1400 Series printer to its full potential. This chapter shows you how to accomplish such tasks as:

• Basic document printing

• How to save toner

• Manual duplex printing

• N-up printing

• Booklet printing

• First page printing

• Fit to page printing

• Poster printing

• How to use watermarks

• How to use page overlays

Booklet Printing

Take advantage of the SuperScript 1400 Series useful printer task features...

N-up Printing

Fit to Page

Poster Printing

Manual Duplexing

Watermark

BASIC DOCUMENT PRINTING

The following directions show general steps for printing from various Windows applications. The exact steps for printing a document may vary depending on the program you are using. Refer to your software application’s documentation for the exact printing procedure.

1. Open the document you want to print.

2. Select Print from the File menu. The Print dialog box for

your application appears showing basic print settings. Make sure your printer’s name appears in the Name ﬁeld (A).

note: If you do not see a Properties button, click on the

Setup, Printer, or Options button. Then click Properties

in the next screen.

3. Click on the Properties button (B).

4. The Properties window appears containing the various tabs for your SuperScript 1400 Series driver.

5. If necessary, click the Paper tab to display the screen below. This tab contains options for setting basic paper handling (C).

6. Set up your basic print job parameters on the Paper tab. Most of the choices are self-explanatory. Here are a few points to keep in mind:

• Tray 1 (Manual) refers to the front Manual Feed Tray Tray 2 refers to the standard paper cassette

Tray 3 refers to an added optional tray

• Examples of Landscape and Portrait

44 Chapter 6, Printer Tasks

7. Click the other tabs to access other features. When you

change a setting, click OK until you see the Print dialog box again.

8. Click OK in the Print dialog box to start printing. Most

Windows applications will override settings speciﬁed in the printer driver.

note: Change all print settings available in the software

application ﬁrst. Then change any remaining settings in the printer driver accessed from the careful not to change the same print set tings you c hanged in the application to a different setting in the printer driver .

Printer folder. Be

ACCESSING PRINTER PROPERTIES

PRINTER TASKS

The settings you change from your application remain in effect while you are using the current application. To make permanent changes set them through the Printer folder. Use the following instructions:

1. Click the Windows Start button

2. Select Settings, then Printers to open the Printers window (A).

3. Select the SuperScript 1400 Series (B).

4. Right-click the mouse button and select Properties (C).

note: For Macintosh users, choose different

options by selecting either under the

File menu.

Print or Page Setup

Accessing Printer Properties 45

CANCELING A PRINT JOB

There are two ways to stop a SuperScript 1400 Series print job, either from the Operator Panel or from the Printer folder.

Canceling a Job From the Operator Panel

1. Press the Cancel button (A).

2. The printer will ﬁnish printing any pages already in the print path and delete the remainder of the print job.

note: Pressing the Cancel button only cancels the

current print job. If more than one print job is in printer memory,

Cancel must be pressed once for each job.

Canceling a Job from the Printers Folder

1. From the Windows Start button, select Settings, then Printers (B).

2. The Printers window opens. Double-click SuperScript 1400 Series.

3. From the Document menu, select Cancel Printing (C). (Select Cancel in Windows NT 4.0.)

note: For

Macintosh users,

push the command (Apple) and period keys at the same time.

46 Chapter 6, Printer Tasks

SAVING TONER

You can choose to use less toner by adjusting Toner Usage from the printer driver. This feature is especially useful for printing drafts. To enable this feature:

1. From your software application, access the printer

Properties window and select the Print Quality tab (A).

2. In the Toner Usage area, select Save Toner from the drop-down menu (B).

3. Click OK to save selection (C).

PRINTER TASKS

Saving Toner 47

MANUAL DUPLEX PRINTING

You can print on both sides of the paper from the Tray 1 (Manual Feed Tray). The paper must go through the printer twice.You can either print to the Main Output Tray or the Face-up Output Tray (for heavier stock).

Follow these steps to set up manual duplex printing:

1. From the Properties window choose the Paper tab and

set up your basic print parameters, see page 44. Choose any available tray in Paper Source for the ﬁrst side of printing.

2. Then choose the Job Finishing tab (A).

3. In the Manual Duplex Printing area select Long or Short edge. Choose Flip on Long Edge if you want the binding

orientation along the left edge of the paper as in a magazine (B). Choose Flip on Short Edge if you want the binding orientation along the top edge of the paper as in a calendar (C).

4. Select the Print Instruction Sheet box.

5. Click the OK button

6. Start printing. The printer automatically prints only the odd numbered pages.

note: Once you get used to using manual duplex

printing you probably will not need to print out the Print Instruction Sheet.

Instructions continued on next page.

Short Edge inLong Edge in

Portrait Orientation

note: Manual duplex printing can cause

the printer to get dirty more quickly and reduce print quality. See Chapter 7 for internal cleaning instructions.

48 Chapter 6, Printer Tasks

Landscape Orientation

Long Edge in Short Edge in Landscape Orientation

Duplex Printing (Continued)

7. Collect the printed pages and straighten the stack.

8. Consult the Instruction Sheet that printed or use the

directions below for how to reload Tray 1 (D).

9. You are prompted to re-insert the paper one page at a

time into Tray 1 (E). You should wait until the Manual Feed light indicates that the printer is ready to accept the next sheet before you feed it in.

note: If you are printing to the Face-up Output Tray, the

last page will be on top of the stack. Do not rearrange the pages. The printer knows the stacking order and will print the corresponding side for each page.

10. Click OK on the screen to start printing the second side.

The printer automatically prints only the even-numbered pages.

PRINTER TASKS

Long Edge in Landscape Orientation

Long Edge in Portrait Orientation

Left Edge Toward Printer

Top Edge Toward Printer

Right Edge Toward Printer

Short Edge in Landscape Orientation

Bottom Edge Toward Printer

Short Edge in

Portrait Orientation

Manual Duplex Printing 49

N-UP PRINTING

The N-up printing (proof printing) feature allows you to print multiple reduced-size pages on one sheet of paper. You can choose to print 2,4,6,9, or 16 pages “up” (the number of reduced pages that will print on each sheet of paper). N-up printing is useful for drafts and presentation handout. It lets you quickly view multiple pages at a glance. You can also specify whether you want to print page borders around the reduced pages. There will be a preview area on the tab to show the effect of the settings you select.

1. Set up basic paper handling parameters such as paper orientation, source, and size from the Paper tab in the Properties window.

2. Select the Job Finishing tab and choose N-up Printing... in the Layout Options area.

3. Select the number of pages you want to print per sheet in the Pages per Sheet drop-down menu (A).

4. Click the Print Page Borders selection box if you want to print a border around each page on the sheet.

5. Click OK then start printing.

Windows 98

Macintosh

note: For Macintosh users, the N-up option is

located on the menu. Choose

50 Chapter 6, Printer Tasks

Print dialog box under the File

Layout in the drop-down menu.

4 up - 4 pages per sheet

6 up - 6 pages per sheet

BOOKLET PRINTING

Booklet printing allows you to print a double-sided document and arrange the pages into a booklet. You can use Letter, Legal, A4, or Executive size paper. You can produce booklets in book or tablet form. Booklets have two reducedsized pages on each side of the sheet. You fold these sheets to complete the booklet. When you use booklet printing, the SuperScript 1400 printer driver prints the pages in the correct order so that all you need to do is fold the printed pages in half and staple.

The printer driver will print the ﬁrst side of the booklet pages, then pause for you to re-insert the pages into the printer. The driver can print an instruction sheet to help you re-insert the pages correctly. When you pick one of the booklet sizes in your Windows program, the driver will do

what is needed to print a booklet, including reducing the page size and activating 2-sided printing.

1. Choose any available tray in Paper Source for the ﬁrst side of printing (A). If you choose Tray 1 (Manual Feed Tray), feed media in one sheet at a time.

2. Click on the Paper tab from the Properties window and select paper orientation, source, size, and type, see page

44.

3. Click on the Job Finishing tab and select Booklet Printing from Layout Options.

4. Select the booklet paper size you want to use from the Booklet Type menu (B).

5. For ease of use, select Print Instruction Sheet.

PRINTER TASKS

note: In some programs such as Microsoft

PowerPoint, you cannot set paper size to booklet. Therefore, you cannot use these programs successfully for this booklet printing feature.

Booklet Printing 51

6. When your booklet printing setup is complete, click OK.

note: Although you can print a booklet simply by

selecting a booklet paper size in your application, it is recommended that you select a booklet paper size in both the printer driver and the application.

7. Make any adjustments to your fonts and margins from your Windows application, then print your document one page at a time.

note: The order of pages in the output tray will depend

In portrait orientation, reinsert the pages in the Manual Feed Tray with the left edge toward the printer.

on whether you are printing to the Main Output T ray or the Face-up Output Tray.

8. The pages will look similar to the drawing below (C).

9. Flip, but do not rearrange, the stack of printed pages. Straighten them before loading them back into Tray 1 (Manual Feed T ray). The drawings her e show how to put the pages back into the printer according to portrait orientation (D) or landscape orientation (E).

Instructions continued on next page.

Insert Reverse Side of Paper

Landscape Orientation

52 Chapter 6, Printer Tasks

In landscape orientation, re-insert the pages in the Manual Feed Tray with the bottom edge toward the printer.

Printing to Face-up Output TrayPortrait Orientation

Insert Reverse Side of Paper

Printing to Main Output Tray

Printing to Main Output Tray Printing to Face-up Output Tray

Booklet Printing (Continued)

10. You will be prompted to re-insert the pages into Tray 1

(Manual Feed Tray) (F).

11. Fold and staple the booklet (G).

FIRST PAGE PRINTING

There will be times when you may want to use a different paper , such as a company letter head, as the ﬁrst page of your document. To do that, follow these directions:

1. Open the Properties window and click on the Paper tab.

2. In the Paper Source Selection area select Different paper source for ﬁrst pages and set up paper size, paper source, and paper type in the First Page tab (A). Don’t forget to select Preprinted if your ﬁrst page is commerically printed letterhead.

3. Select the Other Page tab and set up paper size, paper source, and paper type for all of the other pages (B).

4. Set up other parameters of the job such as orientation and then click OK.

PRINTER TASKS

First Page Printing 53

SCALE PRINTING

This feature allows you to scale your print job to any selected paper size regardless of the digital format of the document. This is especially useful when you want to check the detail in a small ﬁle. To enable this feature:

1. From your software application, access the printer

Properties window.

2. Click the Job Finishing tab and then Scale Printing... in the Layout Options area and select Fit to Page In the Scale Printing dialog box (A).

3. Select the paper size from the Fit to Page Size drop down menu and click OK (B).

4. Or ﬁll in a percentage of the original format size in the Scale Factor box and click OK (C).

Fit to Page Icon

note: Clicking on the OK button

saves all changes and leaves the tab. Clicking the changes before leaving the tab.

Apply button saves

Scale Factor Icon

54 Chapter 6, Printer Tasks

POSTER PRINTING

Poster printing allows you to print a single-page document onto 4, 9, 16, 25, or 36 sheets of paper, which can be taped together to form a poster-size document.

1. From the Properties window select the Paper tab and set

up your basic document parameters such as paper source and orientation.

2. From the Job Finishing tab, select Poster Printing in the Layout Options area.

3. In the Poster Printing dialog box select your poster style and the desired overlap (A).

4. To determine the scaling factor (B), select 2X2, 3X3, 4X4,

5X5, or 6X6. As an example, if you select 2X2, the output will

automatically be distributed to completely cover four physical pages (B).

5. You can specify an overlap in inches or millimeters to

make it easier to reconstruct the ﬁnal poster (C).

6. Click OK, then print the poster pieces.

PRINTER TASKS

2X2

Overlap = 0 inches

Overlap = .15 inches

Poster Printing 55

PRINTING WATERMARKS

The watermark feature allows you to print text “underneath” or in the background of a document. Examples of watermark text could be “Draft” or “Conﬁdential” printed diagonally across the pages of a document. A few predeﬁned watermarks come with the printer. You can either modify those or create more of your own.

note: Not all applications support the watermark

feature.

1. From the Properties window click on the Watermarks

tab and select the desired watermark in the Message drop-down menu. The selected watermark will show in the preview window (A).

2. Click OK and print your document (B).

note: To stop printing a watermark, choose None in the

drop-down menu.

3. To create new watermark text, enter it in the Text ﬁeld of Edit section of the Watermark tab (C). The new

watermark text will show in the preview window.

4. Select the desired watermark options such as font, transparency, and angle.

5. Click the Add button.

6. Click OK, then print with the watermark (D).

7. T o edit an existing watermark, select the watermark fr om the list. Edit and then click the Update button (E).

8. Click OK, then print with the new watermar.

BCA

Preview Window

note: For Macintosh users, the watermark

option is located on the box under the

File menu.

Page Settings dialog

Y our Watermark

56 Chapter 6, Printer Tasks

USING PAGE OVERLAYS

An overlay is text or graphics stored in your computer as a special ﬁle format that can be printed on any given document. Overlays are often used to take the place of preprinted or letterhead paper. When you want to print a letter, for example, you do not need to load the preprinted letterhead in the paper tray. You just tell the printer to print the letterhead overlay on your document.

Creating a New Overlay

1. Create or open a document containing the text and

graphics you want on your page overlay (A).

2. Select Print from the File menu. Open the Properties window and click on the Overlays tab and click on Create Overlay.

3. In the Create Page Overlay dialog box, type a name of up

to eight letters in the ﬁle name box. Select the destination path if necessary (the default is C:\FORMOVER) (B).

4. Click OK. You will see the name in the Overlays list.

5. Click OK or Yes until you complete the creation. The ﬁle

is not printed out. It is stored on your computer’s hard disk.

Using a Page Overlay

1. Create or open the document you want to print (C).

2. Select Print from the application File menu, and open the Properties window. Click the Overlays tab.

3. Select the desired overlay from the Overlays list (D).

Instructions continued on next page.

Overlays List

PRINTER TASKS

Using Page Overlays 57

Overlay Printing (Continued)

4. If the desired overlay ﬁle does not appear, click the Load Overlay button and select the overlay ﬁle (F).

If you have stored the overlay ﬁle you want to use into an external source, you can also load the ﬁle when you access this Load Overlay window.

note: To stop printing an overlay, highlight No Over lay

in the Overlays box.

5. After you select the ﬁle, click OK. The ﬁle is now shown in the Overlay List box and is available for printing.

6. If necessary, click the Query Page Overlay (H). If this box

is checked, a message box will appear each time you submit a document for printing asking you to conﬁrm your wish to print an overlay on your document.

Answering Yes to the message box means that the selected overlay will be printed with your document. Answering No to the message box cancels overlay printing. Click Yes or No.

7. Click OK or Yes until the printing starts.

The selected overlay will be downloaded with your print job and printed underneath of your document (I).

Select the overlay from the Overlay List box (G).

F GH

58 Chapter 6, Printer Tasks

SETTING GRAPHIC PROPERTIES

Use the following options to adjust the print quality for your speciﬁc printing projects.

1. From the Properties window, click on the Print Quality

tab.

2. In the Resolution area of the tab (A), you can select the

dpi (dots per inch) of your graphic output. You can use either 300 dpi, 600 dpi, or 1200 dpi. The higher dpi number will result in a sharper graphic image, but may increase your print time slightly. The default setting is 1200 dpi.

3. In the Document Type area (B), you can further enhance your 1200 dpi printouts. Select Photographic if your

print job contains photos, halftones, or bitmap images. The default selection is Text. This feature is grayed out when values other than 1200 dpi are selected.

4. In the Darkness area (C), you can adjust the toner density on the print output. Your choices are Normal, Light, and Dark. For example, if you print something that appears to be too light, you can choose Dark to make it print with more toner applied.

5. This is also where you ﬁnd the drop-down menu for Toner Usage (D) where you can save toner when printing a draft version of a document. Choose either Normal to print the ﬁnal document or Save Toner to print a draft of the document.

PRINTER TASKS

note: Macintosh users with the USB

connection can choose 300 dpi or 600 dpi for printing.

Setting Graphic Properties 59

60 Chapter 6, Printer Tasks

CHAPTER 7

MAINTAINING YOUR PRINTER

OVERVIEW

The SuperScript 1400 printer is designed for easy use and maintenance.This chapter explains basic maintenance and cleaning procedures that must be followed in order to maintain high print quality and efﬁcient operation. Included are instructions for the following maintenance tasks:

• Internal maintenance

• Redistributing and replacing the Toner Cartridge

• Cleaning the printer

• Moving the printer

note: See page 82, for information about ordering a

new Toner Cartridge. Use only NEC SuperScript 1400 Series T oner Cartridges in this printer. Other cartridges will not work!

PRECAUTIONS

Please take the following precautions when performing maintenance tasks:

• Do not work inside the Top or Back Covers of the printer until it has cooled.

• Do not use ammonia-based cleaners. They may react with the toner in the cartridge.

• Do not use alcohol-based cleaners on the printer exterior. They may damage the plastic case.

• Do not expose the Toner Cartridge to direct sunlight or bright room light.

• Do not spill any liquid inside the printer or in the power cord connector.

• Turn off and unplug the printer while working inside the covers.

• Follow all directions carefully. Save this user’s guide for future reference.

• Do not attempt to service the printer yourself since opening some internal parts may expose you to high voltage or other hazards. Refer all servicing not explained in this user’s guide to qualiﬁed technicians. Call NEC Technical Support at 800-632-4650 for help.

Print a Internal Cleaning Sheet by pressing down and holding both buttons on the Operator Panel. Do this...

• Once a month

• If the backs of printouts

show toner marks

INTERNAL MAINTENANCE

It is recommended that you print a Internal Cleaning Sheet every month. Also do this if toner marks appear on the backs of your printouts.

Press and hold down the Go/Continue and Cancel buttons simultaneously. All four lights will blink and the Internal Cleaning Sheet will print.

REPLACING THE TONER CARTRIDGE

Order #20-152 Replace the Toner Cartridge when you start seeing print

quality problems such as light images or white streaks across the page. You can redistribute the Toner Cartridge to temporarily restore print quality.

The SuperScript 1400 Toner Cartridge that came with your printer will print approximately 3,000 pages (5% page coverage, letter size) before it needs to be replaced. The high capacity replacement Toner Cartridge will print approximately 6,000 pages (5% page coverage, letter size). To order the high capacity Toner Cartridge, contact your NEC printer dealer or contact NEC at 800-632-2326 or www.nectech.com.

BCA

Follow these directions to replace the Toner Cartridge

1. Open the Top Cover (A).

2. Pull out and discard the used Toner Cartridge (B).

3. Shake Toner Cartridge thoroughly, as shown (C), then rock Toner Cartridge forward and back several times (D).

4. Remove the new Toner Cartridge from its bag and put it on a level surface. Pull the tape tab straight out (C).

5. Insert the new Toner Cartridge (F).

6. Close the Top Cover.

7. To redistribute toner between replacements, shake as directed above.

note: Please shake the T oner Car tridge

thoroughly to loosen and distribute the toner inside, which may have settled during storage.

62 Chapter 7, Printer Maintenance

CLEANING THE PRINTER

Clean the printer about every month. A thorough cleaning consists of wiping out the inside Toner Cartridge area and cleaning the outside of the printer.

Carefully follow these directions.

1. Turn off and unplug the printer (A).

2. Open the Top Cover and remove the Toner Cartridge (B).

Do not expose Toner Cartridge to light for more than a few minutes. Cover with a dark cloth if it will be out of

the printer for any length of time!

3. Using a soft lint-free cloth, gently wipe the internal toner

cartridge area and lens (C).

4. Re-insert the Toner Cartridge (D).

5. Close the Top Cover (E).

6. Using a clean soft cloth, wipe off any stains or dust from

the printer’s exterior (F).

note: Do not use strong solvents or abrasive cleansers

on plastic parts of the printer.

7. If toner marks have been appearing on the back of your printouts you should also print out an Internal Cleaning Sheet (see page 61).

MAINTAINING YOUR PRINTER

Lens (underneath)

Cleaning the Printer 63

MOVING THE PRINTER

Follow the procedure below when moving the printer.

1. Turn off the printer (A).

2. Unplug the Power Cord and any connecting cables from

the printer (B).

3. If applicable, remove the printer from the 550-sheet 2nd

Cassette and place it on a sturdy surface or cart (C). Refer to page 91 and reverse directions.

4. If you are shipping your printer, repack it in its original packaging and box.

64 Chapter 7, Printer Maintenance

Lift the printer properly!

CHAPTER 8

TROUBLESHOOTING

OVERVIEW

This chapter tells you how to solve common problems with your printer’s operation. The following subjects are explained:

• General printing problems

• Operator Panel error messages

• Print quality problems

• Paper jam problems

• Common Windows problems

• Common Macintosh problems

GENERAL PRINTING PROBLEMS

If you have any problems with the operation of your printer, refer to the following table for suggested solutions.

If the printer does not print

Possible Cause Solution

The printer is not receiving power. The LEDs are not lit.

The printer is not selected as the default printer.

Check to see if: • A cover is open.

Check the power cord and cable connections. Check the power switch and the power source.

Select the NEC SuperScript 1400 Series icon as your default printer.

• Paper is jammed.

• No paper is loaded.

• Toner Cartridge is not installed.

• If there is a printer system error indicated

on the Operator Panel, contact a service representative.

If the printer does not print

Possible Cause Solution

The printer may be in manual feed mode and out of paper. (The manual and the Data lights are blinking.)

The connection cable between the computer and the printer is not connected properly.

The port setting is incorrect.

The printer may be conﬁgured incorrectly.

The printer driver may be incorrectly installed.

The printer is malfunctioning.

Feed paper to the Manual Feed Tray one sheet at a time. Wait for the Manual Feed LED to light before feeding subsequent pages.

Disconnect the printer cable and then reconnect it.

If possible, attach the cable to another computer and print a job you know works. You may also try using a different printer cable.

Check the Windows printer setting to make sure that the print job is sent to the correct port (for example, LPT1). If the computer has more than one port, make sure the printer is attached to the correct one.

Check the printer properties to make sure that all print settings are correct.

Uninstall, then reinstall the printer driver. Try printing a Test Page from the General Tab in the driver (through Printer’s folder).

Check the Operator Panel LED messages f or errors, see page 28 for explanation.

If the printer selects from the wrong paper source

Possible Cause Solution

The paper source selection in the printer properties may be incorrect.

In most software applications the paper source selection is found under the Paper tab inside printer properties. Select the correct paper source.

If paper is not feeding properly

Possible Cause Solution

Paper has been incorrectly loaded.

There is too much paper in the paper tray.

Too thick a paper was used.

Remove paper from the paper tray and reload the paper correctly.

Remove excess paper from the tray.

Use only paper that meets the speciﬁcations required by the printer.

If the print job is running slow

Possible Cause Solution

The job may be very complex. The maximum speed of 12 pages per minute cannot be exceeded.

If using Windows 95, the Spooling Setting may be set incorrectly.

The computer may have insufﬁcient randomaccess memory (RAM).

Reduce the complexity of the page or try adjusting the print quality settings.

• From the Start menu, select Settings, and then Printers.

• Right-click the NEC SuperScript 1400 Series printer icon

• Choose Properties and click on the Details tab.

• Choose the Spool Settings button.

• Select the desired spool setting from the

available choices.

Reduce the complexity of the page or try adjusting the print quality settings.

If half the page is blank

Possible Cause Solution

The page layout is too complex.

The page orientation setting may be incorrect.

The paper size and the paper size settings do not match.

Simplify the page layout and remove any unnecessary graphics from the document, if possible.

Change the page orientation in your application.

Make sure that the paper size in the print settings matches the paper in the paper tray.

If the paper keeps jamming

Possible Cause Solution

There is too much paper in the paper tray.

An incorrect type of paper is being used.

An incorrect output method is being used.

There may be obstacles inside the printer.

Remove excess paper from the tray. If printing special media, use the Manual Feed Tray.

Use only paper that meets the speciﬁcations required by the printer.

Media such as thick paper should not be printed to the Main Output Tray. Use the Face-up Output Tray instead.

Open the top cover and remove the obstacles.

If the text is garbled or incomplete

Possible Cause Solution

The printer cable is loose or defective.

The wrong printer driver was selected.

The software application is malfunctioning.

• Disconnect the printer cable and then reconnect it.

• Try a print job you know works.

• If possible, attach the cable and printer to

another computer and try a print job that you know works.

• Finally, try a new printer cable.

Check the application’s printer selection menu to make sure that your printer is selected.

Try printing a job from another application.

66 Chapter 8, Troubleshooting

If the text is garbled or incomplete

Possible Cause Solution

Your computer’s operating system is malfunctioning.

If printing from Windows 95/98, exit to a DOS prompt and verify functionality with the following command:

• At a C:\ prompt, type Dir LPT1, then press Enter. (This assumes you are connected

to LPT1.)

• Exit Windows and reboot the computer.

• Turn the printer off and then back on

again.

ERROR MESSAGES

TROUBLESHOOTING

Operator Panel Error Messages

When the printer experiences an error, the Operator Panel will indicate the error messages by the LEDs. Find the light pattern below that matches the printer light pattern and follow the solutions to clear the error.

Light Status Legend

Light off Light On

Pages print, but are totally blank

Possible Cause Solution

The Toner Cartridge is defective or out of toner.

The sealing tape may still be in the Toner Cartridge.

The ﬁle may have blank pages.

Some parts, such as the Controller Board, may be defective.

Replace with a new NEC SuperScript 1400 Series T oner Cartridge.

• Remove the Toner Cartridge and pull out the sealing tape.

• Reinstall the Toner Cartridge, and check the printer by printing a Conﬁguration Sheet.

Check the ﬁle to make sure that it does not contain blank pages.

Contact a service representative.

Light blinking

Mode Message

Power Off

If all of the Operator Panel LEDs are not lit:

• Make sure the power cord is plugged in.

• Make sure the power switch is turned on.

• Make sure the printer is powered with the speciﬁed

AC voltage.

Paper Out

If the amber Paper LED is blinking:

• The paper tray is empty and must be reﬁlled with paper. The Paper LED blinks until paper is added.

• Loading paper into the tray will clear this message and allow you to continue printing.

Error Messages 67

Mode Message

Paper Out-Manual Feed

• The Manual Feed Tray (Tray 1) is empty. You must feed paper to it one sheet at a time.

• Load the correct paper into Tray 1 and press the Go/ Continue button to print each page.

Mode Message

Cover Open/No Toner Cartridge

The printer’s Top Cover is open or there is no Toner Cartridge.

• Close the Top Cover.

• Make sure that the Toner Cartridge is correctly

installed in the printer.

Paper Jam

There is a paper jam somewhere in the printer. Clear the paper jam and open and close the Top Cover. Refer to the paper jam section of this chapter.

Paper Size Error

The engine detected a paper size mismatch between the paper loaded and the size speciﬁed in the driver or application.

Memory Overﬂow Error

The document is too complex, and printer does not have enough memory to print the job.

• Try to free some printer memory by removing any unnecessary fonts, macros, or any data currently in printer memory.

• For a temporary solution, simplify the image or print at a lower resolution.

Internal Error

The printer detects an internal error. All four LEDs blink rapidly and sequentially.

• Reset the printer by turning the printer off and on.

• If the message persists, contact a service

representative.

Engine Error

The printer detects an engine error (LSU or Fuser). All four LEDs blink at the same time.

• Reset the printer by turning the printer off and on.

• If the message persists, contact the service

representative.

68 Chapter 8, Troubleshooting

PRINT QUALITY PROBLEMS

This section discusses potential print quality problems, what causes them, and how to resolve them.

Here are some suggestions for maintaining the highest print quality from your NEC SuperScript 1400 laser printer.

• Replace the Toner Cartridge as soon as the printer displays that replacement is necessary.

• Follow the cleaning procedures described on page 63.

• When the print output becomes light, redistribute the toner. If the light printouts persist, replace the Toner Cartridge.

Solving Print Quality Problems

Problem Solution

Solid White

If the whole page is blank:

• The Toner Cartridge may be out of toner. Replace the Toner Cartridge if necessary.

• The Toner Cartridge may be defective. Remove the Toner Cartridge and check for damage. Replace it if necessary.

TROUBLESHOOTING

• Check to make sure Toner Save is not speciﬁed in the Print Quality tab of the printer driver. For best print quality, normal toner usage should be selected.

• Try different adjustments on the Print Quality to see which selections work the best for your particular ﬁle. For example, if your ﬁle contains photos, select Photographic in the Document Type area of the Print Quality tab.

• Use high-quality paper or transparencies to obtain the sharp, crisp characters and maximum contrast.

Solid Black

Light Printout

If the whole page is black:

• The Toner Cartridge may not be installed properly. Remove the cartridge and reinsert it.

• The Toner Cartridge may be defective. Remove the Toner Cartridge and check it for damage. Replace the Toner Cartridge if necessary.

If the whole page is faded or light:

• The print resolution setting is too light or Toner Save Mode may be on. Adjust the print resolution and Toner Save Mode within the printer properties.

• Clean the inside of the printer (See page 63.)

• Redistribute the toner in the Toner Cartridge.

• The Toner Cartridge may need replacing.

Print Quality Problems 69

Problem Solution

Blurred Image

If the print appears blurred:

• Make sure only recommended paper is used.

• Make sure only fresh, dry paper is being used.

• Make sure the printer was not bumped during printing and the surface it is placed on is not wobbly.

• There may be a problem with the paper feeding mechanism.

Problem Solution

Smeared Image

If the page is easily smeared:

• Clean the inside of the printer.

• Check the paper type and quality.

• The toner may be unevenly distributed

inside the Toner Cartridge. Remove the Toner Cartridge and redistribute the toner.

• Check the Toner Cartridge for damage.

Toner Spots

Repeating Marks

If toner spots appear on the page:

• Make sure the paper meets required speciﬁcations.

• A recent paper jam may have contaminated the paper path. Print sev eral sheets of paper through the printer to help clear the paper path.

• The T oner Cartridge may be damaged and need replacing.

If marks repeatedly appear on the printed side of the page at even intervals:

• The paper path may be contaminated. Open the Top Cover and remove the Toner Cartridge.

• Check for loose pieces of paper jammed in the paper path.

• Print several blank sheets of paper to help clear out the contamination.

White Streak

Black Lines

If a vertical white streak appears on the page:

• The toner supply may be low. You may be able to temporarily extend the Toner Cartridge life by redistributing the toner.

• The Toner Cartridge may be defective. Remove the cartridge and check for damage.

• Replace the Toner Cartridge if it is worn or has reached the end of its expected life.

• If the whole page is light, the print solution setting is too light or Toner Save Mode may be on. Adjust the print resolution and Toner Save Mode with the printer properties.

• A combination of faded and smeared defects may indicate that the Toner Cartridge needs cleaning.

If black or white vertical streaks appear on the page:

• Try wiping inside the Toner Cartridge area and laser scanner unit lens. See page 63.

• The photosensitive drum inside the Toner Cartridge has probably been scratched. Install new Toner Cartridge.

• The Toner Cartridge may be defective. Remove the cartridge and check for damage.

• Replace the Toner Cartridge if it is worn or has reached the end of its expected life.

70 Chapter 8, Troubleshooting

Problem Solution

Blank Areas

Smeared Back

Corrugated Paper

If blank or faded areas appear randomly on the page:

• The Toner Cartridge may be defective. Remove the cartridge and check for damage.

• Replace the Toner Cartridge if it is worn or has reached the end of its expected life.

If the back of the page is smeared with toner or dirty:

• Run an Internal Cleaning page from the Operator Panel. See page 61.

• If the problem persists, call a service representative to check the printer.

If the page is corrugated:

• Check the paper type and quality.

• Make sure you are using only new

undamaged paper.

• Check for contamination along the paper path.

• Make sure the paper is not damp.

• Make sure the paper is properly loaded.

• Open the Face-Up Output Tray and print to

this tray.

• Turn over the stack of paper in the paper tray.

Problem Solution

Damaged Print

Wrinkled Paper

Scratched Transparency

If the page is torn:

• Check the paper type and quality.

• Make sure you are using only new

undamaged paper.

• Check for contamination along the paper path.

• Make sure the paper is not damp.

• Make sure the paper is properly loaded.

• Open the Face-Up Output Tray and print to

this tray.

• Turn over the stack of paper in the paper tray.

If the page is wrinkled:

• Check the paper type and quality.

• Make sure you are using only new

undamaged paper.

• Check for contamination along the paper path.

• Make sure the paper is not damp.

• Make sure the paper is properly loaded.

• Open the Face-Up Output Tray and print to

this tray.

• Turn over the stack of paper in the paper tray.

If scratches occur on transparencies:

• Try printing to the Face-up Output Tray instead of the Main Output Tray. See page

30.

TROUBLESHOOTING

Print Quality Problems 71

Problem Solution

Fogged Transparency

If fogging occurs on transparencies:

• Select Transparency in the printer driver. See page 40.

Problem Solution

Page Skew

If the page prints at an unplanned angle:

• Check the paper type and quality.

• Make sure that the paper or other media is

loaded correctly and the guides are not too tight or too loose against the paper stack.

Curl or Wave

Misformed Characters

If the print and the paper have wav es or curls:

• Check the paper type and quality. Both high temperature and humidity will cause paper curl.

• Turn over the stack of paper in the paper tray. Also try rotating the paper 180º in the paper tray.

• Open the Face-up Output Tray and try printing to this tray.

If the text characters are improperly formed and produce:

• A hollow image, the paper stock may be too slick. Try a different paper.

• A wavy effect, the scanner unit may need service. Verify that it occurs by printing a demo page.

Character V oids

Gray Background

Character voids are white areas within the characters that should be solid black:

• If you are using transparencies when you experience this problem, try another type of transparency.

• Because of the composition of transparency media, some character voids are normal.

• The paper may not meet paper speciﬁcations.

If the amount of background toner shading becomes unacceptable, the procedures below may help to clear the condition:

• Change the paper to a lighter basis weight. See page 87 for acceptable paper weights.

• Check the printer’s environment, very low or high humidity conditions can increase the amount of background shading.

• Install a new Toner Cartridge.

72 Chapter 8, Troubleshooting

Problem Solution

Background Scatter

Background scatter results from bits of toner distributed on the printed page:

• The paper may be too damp. Try printing on a different batch of paper. Do not open packages of paper until necessary so that the paper does not absorb too much moisture from the air.

• If background scatter occurs on an envelope, change your printing layout to avoid printing over areas that have overlapping seams on the reverse side. Printing on seams can cause this problem.

• If background scatter covers the entire surface of a printed page, adjust the print resolution through your software application or the printer properties.

PAPER JAM PROBLEMS

TROUBLESHOOTING

This section explains how to prevent and remove paper jams. There are several things you can do to prevent paper jams.

Tips for Avoiding Paper Jams

By carefully selecting paper types and loading them properly, you should be able to avoid most paper jams. Make sure you are following these tips to avoid jams.

Follow the procedures in Chapter 2 to load the paper properly. Make sure the adjustable guides are positioned correctly.

• Do not overload the paper tray. Make sure the paper is under the paper capacity mark on the inside of the paper tray.

• Do not remove the paper tray while print jobs are in process.

• Flex, fan, and straighten the paper before loading it.

• Do not load stacks of labels or transparencies in the 270sheet Cassette Tray. Labels or transparencies must be fed from the Manual Feed Tray (Tray 1).

• Do not load wrinkled, creased, damp, or highly curled paper.

• Do not mix paper types in any of the paper tray.

• Use only recommended print media. See Appendix A, “Printer Speciﬁcations.”

• Make sure you load the paper print side down into Tray 2 or optional Tray 3. Load paper print side up into the Manual Feed Tray (Tray 1).

• Keep print media stored in an acceptable environment.

Paper Jam Problems 73

Understanding the Paper Path

The following illustration shows the printer’s various paper paths. Understanding this path will help you locate paper jams. The paper is picked up from the Manual Feed Tray (Tray 1), the 270-sheet Cassette Tray (Tray 2), or the optional 550-sheet 2nd Cassette Tray (Tray 3), and then passed under the Transfer Drum. It then is passed through the Fuser Unit and delivered to either the Main Output Tray (on the top of the printer) or to the Face-up Output Tray (at the back of the printer).

Paper jams occur in the following three areas:

1. The Input Area.

2. The Engine Area.

3. The Output Area.

note: Frequent jams occurring in a speciﬁc area indicate

that the area should be checked, repaired, or cleaned.

SuperScript 1400 Paper Path

Output Area

Engine Area

Input Area

74 Chapter 8, Troubleshooting

Clearing Paper Jams

Follow these suggestions when attempting to clear paper jams.

• To avoid damage to rollers, always remove jammed paper gently.

• Try to remove jammed paper without tearing it. Any pieces of paper left in the printer , whether large or small, can obstruct the paper path and cause further jams.

• Open and close the Top Cover after you have cleared any paper jam.

Paper Jams in the Input Area

1. Slide out the paper tray to expose the jammed paper (A).

2. Remove the jammed paper from the tray (B). If the paper

is jammed in the paper feed area and cannot be easily removed, remove the paper tray from the printer and carefully pull the jammed paper from the printer.

3. Make sure that the rest of the paper is stacked neatly in

the tray and slide the tray back into the printer (C).

4. Open the Top Cover and then close again to resume

printing (D).

5. If the Paper and the Error lights do not go out, there is

still jammed paper inside the printer . Turn the printer off and then on again. This will move the rollers slightly and should loosen any small pieces of paper still left inside the printer.

TROUBLESHOOTING

Paper Jam Problems 75

Paper Jams in the Engine Area

1. Open the Top Cover (A).

2. Remove the Toner Cartridge (B). If you need to leave the

Toner Cartridge out for longer than a few minutes, cover it with a dark cloth.

3. Lift up the Feed Guide with one hand and gently pull the

paper toward you (C, D).

4. If a small piece of paper gets lodged on the side, turn the printer off and then on. The rollers will turn slightly and this should release the paper.

5. Re-install the Toner Cartridge (E).

note: If the Toner Cartridge is difﬁcult to re-install, make

sure the Feed Guide has been ﬂipped back down into position.

6. Close the Top Cover to resume printing (F).

note: If the Paper and the Error lights do not go out,

there is still jammed paper inside the printer. Check the input area and the inside of the printer.

76 Chapter 8, Troubleshooting

Paper Jams in the Output Area.

1. If the paper is visible from the Main Output Tray,

carefully pull it (A).

2. If the jammed paper is not visible or there is resistance when you pull the paper, open the Face-up Output Tray

(B).

3. Remove the strap and open the tray down so that it opens at a 90 degree angle (C).

4. If there is resistance when you pull the paper , squeeze the handle on the right end of the exit roller, and swing the roller open in the direction of the arrow shown (D).

5. Remove the jammed paper (E).

6. Replace the exit roller (F). Make sure the right end of the

roller clicks in place. If the handle is not closed completely, the printer will indicate a cover open or fuser error with the red Error light on the Operator Panel.

7. Re-attach the strap and close the Face-up Output Tray

(G).

8. Open and close the Top Cover to clear the error message

and resume printing (H).

TROUBLESHOOTING

note: If the Paper and the Error lights do not

go out, there may still be jammed paper inside the printer. Check the input area and the inside of the printer.

Paper Jam Problems 77

Paper Jams in the 550-sheet 2nd Cassette (Tray 3)

1. Carefully pull Tray 2 half way out of the printer (A).

2. If you see the jammed paper, gently remove it from the

tray (B).

3. Slide Tray 2 slightly back into the printer and pull Tray 3

out of the printer (C).

4. If you see the jammed paper in Tray 3, gently pull the

paper out (D).

5. Gently remove any jammed paper from the front of Tray

3 (E).

6. Slide the trays back into the printer (F).

7. Open and reclose the Top Cover to resume printing (G).

78 Chapter 8, Troubleshooting

COMMON WINDOWS PROBLEMS

note: Refer to the Microsoft Windows documentation

that came with your PC for further information on Windows error messages.

Problem Possible Cause and Solution

“File in Use.” message appears during installation.

“Error Writing to LPT1” message appears.

“General Protection Fault”, “Exception OE”, “Spool32”, or “Illegal Operation” messages appear.

• Quit all software applications.

• Remove all software from the Startup

Group, then restart Windows.

• Reinstall the printer driver. Make sure the cables are connected

correctly, the printer is on, and the Ready light on the Operator Panel is on. If bi-directional communication is not turned on in the driver, it will also cause this message.

• From the Start menu, select Settings, and Printers.

• Right-click on the NEC SuperScript 1400 Series printer icon and select Properties.

• From the Details tab, click on Port Settings.

• Remove check from Port State before Printing box and click OK.

• From Spool Settings, select Print Directly to Printer and click OK.

• Try printing again.

Close all other applications, reboot Windows, and try printing again. Delete all temp ﬁles from the Temp subdirectory. You can determine the name of the directory by editing the AUTOEXEC.BAT ﬁle and looking for the statement Set T emp =. The name after this statement is the temp directory. It is usually C:\temp by default, but can be redeﬁned.

COMMON MACINTOSH PROBLEMS

This section explains some of the more common problems that might be encountered

Problems in the Chooser

Problem Possible Cause and Solution

The printer driver icon does not appear in the Chooser.

The printer driver does not automatically set up your selected printer even though you clic k ed

Auto Setup in the Chooser.

Problem Possible Cause and Solution

You cannot use the computer while the printer is printing.

The software was not installed correctly.

• The driver should be present as a part of the Mac OS. Make sure the driver is in the

Extensions folder within the System Folder. If not, reinstall the driver

component from the installation CD.

• Make sure that you are using a highquality cable.

• If the printer driver icon does not appear, make sure the printer is connected to your mac with a USB cable.*

If your Mac does not have a USB port, third-party

USB add-in cards are available. These cards may need additional software to run. Go to http:// asu.info.apple.com for details.

• Reinstall the printer software.

Printing Errors

Background Printing has been deselected.

• Select Print from any application.

• In the pop-up menu select Background

Printing.

• Click on Background.

• Click on Save Settings.

• Click Cancel.

TROUBLESHOOTING

Common Windows Problems 79

80 Chapter 8, Troubleshooting

CHAPTER 9

CUSTOMER SERVICE

OVERVIEW

This chapter provides information about different resources for information and technical support, including

• How to reach NEC Technical Support for assistance

• How to order supplies and printer options

• How to obtain NEC service contracts

• SuperScript 1400 Series Printer limited warranty

ASSISTANCE NEARBY

Often, the best source for assistance is closer than you think. Before calling NEC, check out the options below.

Help From Within Your Company

If your organization is large and has purchased many NEC printers, the best source of assistance may be within your own company. Your company may have designated central support personnel that you can go to when you have any problems or when you need supplies such as paper or toner cartridges. These central support personnel can then contact the appropriate dealer or NEC support staff.

Help From Your Dealer

The dealer from whom you purchased your printer is backed by complete support resources and programs within NEC. Your dealer can provide you with details on all available support options.

NEC TECHNICAL SUPPORT

NEC Technical Support is available to answer your questions, Monday through Friday, 8:30 a.m. to 8:00 p.m., Eastern Standard Time.

Please have the following printer information ready when you contact NEC:

• Model number

• Serial number

• Page count (shown on the Printer Settings page)

• Date and place of purchase

• NEC Maintenance agreement number (if printer is already under agreement)

NEC Technical Support can help you with the initial installation of this product. Please contact your operating system or network software vendor if you require assistance in optimizing or customizing your system.

How to Contact NEC

There are a number of ways to contact NEC or receive information about technical issues, products, and services.

Contacting NEC Technical Support or Customer Service by T elephone

In North America, call 800-632-4650 or 800-632-2326 to speak to a representative about technical support, extended warranties, repairs, or customer service.

Reaching NEC on the World Wide Web

NEC’s web site provides up-to-date product information and includes links to NEC’s FTP site and e-mail address. Using your Web browser, open this URL:

http://www.nectech.com

This URL is available 24 hours-a-day.

• Search the Knowledge Base for compatibility charts, speciﬁcations, white papers, technical drawings, and various other helpful documents.

• Explore the FAQ pages for common problems and solutions.

• Visit the Message Board to post your technical questions or to search a vast library of previous technical support solutions.

• Browse Service Programs to learn about ways to extend or enhance your existing warranty.

• Use the Dealer Locator to ﬁnd a NEC Technologies’ sales or service center near you.

Sending Internet Electronic Mail

You can e-mail your questions to NEC. NEC will respond within three business days. Send e-mail messages to:

tech-support@nectech.com.

Sending a Facsimile Transmission

You can fax questions or comments to NEC at 978-742-7049.

Be sure to indicate the number where NEC can telephone or fax a response.

ORDERING SUPPLIES

To order printing supplies, contact your SuperScript 1400 Series dealer . You can also call 800-632-2326 to locate the NEC supplies dealer nearest you or purchase supplies directly from NEC at www.nectech.com. The tables below list available parts and part numbers. The print media listed have been tested to produce high quality color output on the SuperScript 1400 Series.

Table 9-1: Printer Options

Using FastFacts—NEC’s Information Retrieval System

NEC’s technical support staff have created technical notes and tips for using NEC products. You can order these documents by touchtone menu and have these automatically sent to your fax machine.

To use NEC FastFacts in the US, call 630-467-4363.

To use NEC FastFacts in Canada, call 630-775-7999.

Follow instructions for ordering documents and include your return fax number.

Writing NEC

Y ou can mail your questions and comments to NEC Technical Support at the following address:

Printer Technical Support, Dept. #3390 NEC Technologies, Inc. 305 Foster Street Littleton, MA 01460-2004

When you register your new printer within

30 days of purchase, you will receive a

second year warranty free. You can register

by phone at 1-800-632-4650 or on the

Internet at WWW.NECTECH.COM.

Part

550-sheet 2

Cassette

Table 9-2: Printer Supplies

Part

SuperScript 1400 Series Toner Cartridge SuperScript 1400 Series High Capacity Toner

Cartridge

Order

1401

Order

20-150 20-152

82 Chapter 9, Customer Service

NEC WARRANTY AND SERVICE

Your SuperScript 1400 Series printer comes with a one-year exchange warranty. The complete warranty is provided below. All repair requests must be prequaliﬁed by calling NEC Product Support at 800-632-4650.

NEC Service Contracts

The initial one-year warranty period comes with two options. The ﬁrst one is where you must return your product for repair or replacement. The second one, is where NEC will ship a replacement product without receiving the original one ﬁrst, if you guarantee return of your original product with a major credit card. Warranty extension and warranty upgrade up to 3 years is available through NEC’s ServiceXpress (SM) brochure. NEC Customer Service and its dealers offer a complete range of services, including onsite repairs and maintenance. Several maintenance agreement programs are available to meet your needs and budget, including:

• Onsite agreements on a yearly or multi-yearly basis which ensure priority response from NEC Customer Service and Support

• Per-incident repair services for scheduled maintenance.

• Extended exchange warranties with pre-paid shipping.

To discuss an extended warranty or a service contract, contact NEC Technical Support and Service at 800-632-4650.

note: This product requires speciﬁc computer hardware

and software conﬁgurations to operate as speciﬁed by NEC. It is the owner's responsibility to supply these supporting items, and where necessary, to reconﬁgure and/or furnish additional hardware and/or software as required or speciﬁed by NEC to assure normal product operation. NEC incurs no obligation to furnish or install said items. NEC reserves the right to modify or update SuperScript software as it deems necessary and to determine distribution policies for such changes to existing owners.

SUPERSCRIPT 1400 SERIES

RINTER LIMITED WARRANTY

NEC TECHNOLOGIES, INC. (hereinafter NECTECH) warrants this Product to be free from defects in material and workmanship and agrees to repair or replace any part of the enclosed unit which proves defective under these terms and conditions.

Warranty Period

Labor is warranted for one (1) year from the date of the ﬁrst consumer purchase. Parts are warranted for one (1) year from the date of the ﬁrst consumer purchase. The Toner Cartridge is warranted until it runs out of toner or until its usable life expires, whichever occurs ﬁrst.

Warranty Coverage

This warranty may be enforced only by the ﬁrst consumer purchaser and it is not transferable.

Except as speciﬁed below, this warranty covers all defects in material or workmanship and agrees to repair or replace (at Nectechs option) any part of the enclosed unit. The following are not covered by this warranty:

1. Any Product which is not distributed in the U.S.A. or Canada by NECTECH or which is not purchased in the U.S.A. or Canada by the ﬁrst consumer purchaser.

2. Any Product on which the serial number has been defaced, modiﬁed, or removed.

3. Damage, deterioration, or malfunction resulting from:

a. Accident, misuse, abuse, neglect, ﬁre, water, lightning, or

other acts of nature, improper storage, unauthorized product modiﬁcation, or failure to follow instructions supplied with the Product.

b. Alteration, repair, or attempted repair by anyone not

authorized by NECTECH.

c. Any shipment of the Product (claims must be presented

to the carrier).

d. Removal or installation of the Product. e. Any other cause which does not relate to a Product

defect.

CUSTOMER SERVICE

NEC Warranty and Service 83

4. Cartons, carrying cases, batteries, external cabinets, magnetic tapes, or any accessories used in connection with the Product.

5. This warranty covers only NECTECH-supplied components. Service required as a result of third party components is not covered under this warranty.

Warranty Support

NECTECH will pay labor and material expenses for covered items, but we will not pay for the following:

1. Removal or installation charges.

2. Costs of initial technical adjustments (set-up), including adjustment of user controls.

3. Payment of shipping and related charges incurred in returning the Product for warranty repair or exchange.

Obtaining War ranty Service

All service calls must be qualiﬁed by a NECTECH technical support specialist. A service request can be made by calling 800-632-4650.

NECTECH may send a replacement printer which will be, at NECTECH’s option, new or like new, and will meet all of the speciﬁcations of the replaced printer . The replacement printer will be shipped for delivery within 3 business days at NECTECH’s expense within the United States or Canada upon receipt of your defective printer, or upon receipt of a major credit card number to guarantee receipt of the defective printer. The warranty period on any replacement printer shall be either 1) the remaining balance of the original one (1) year term, or 2) ninety (90) days, whichever is longer. With the exception of the duration, the terms and conditions of this warranty shall apply to any replacement printer. No service will be provided outside of the United States or Canada.

NECTECH requires that you provide the original bill of sale or receipt as proof of purchase in order to obtain warranty service. Please retain such proof of purchase with your records.

You can contact Technical Support and Service by dialing 800-632-4650.

Limitation of Damages and Implied Warranties

NECTECH’s sole liability for any defective product is limited to the repair or replacement of the product at our option. NECTECH shall not be liable for:

1. Damage to other property caused by any defects in this product, damages based upon inconvenience, loss of use of the product, loss of time or data, commercial loss; or

2. Any other damages, whether incidental, consequential, or otherwise.

This warranty is exclusive and is in lieu of all other warranties, express or implied, including but not limited to, the implied warranties of merchantability or ﬁtness for a particular purpose. Some states do not allow the exclusion of implied warranties or the limitation or exclusion of liability for incidental or consequential damages. Therefore, the above exclusions or limitations may not apply to you.

This warranty gives you speciﬁc legal rights, and you may also have other rights which vary from state to state.

For information, telephone 800-632-4650. Note: All Products returned to NECTECH for service MUST

have prior approval; this may be obtained by calling the above number. Any unit shipped to NECTECH without authorization may be returned freight collect.

This Product is warranted in accordance with the terms of this limited warranty. Consumers are cautioned that Product performance is affected by system conﬁguration, software, the application, customer data, and operator control of the system, among other factors. While NEC TECHNOLOGIES, INC. Products are considered to be compatible with many systems, the speciﬁc functional implementation by the customers of the Product may vary. Therefore, the suitability of a Product for a speciﬁc purpose or application must be determined by the customer and is not warranted by NECTECH.

84 Chapter 9, Customer Service

APPENDIX A

PRINTER SPECIFICATIONS

OPERATING SPECIFICATIONS

Print speed

Letter: 12 sheets/minute

Print method

Electrophotographic

War ming-up Time

30 seconds (at ambient temperature of 23°C/115VAC)

First Printout Time

15 seconds

note: The printing speed listed above is the value when

the paper is fed from the standard 270-sheet Cassette. The time is measured from when the print signal is received at standby state to the time when the paper is ejected.

Recommended Duty Cycle

15,000 pages per month maximum

Processor

66MHz PowerPC RISC

Random Access Memory (RAM)

4 MB

Resolution

1200 dpi Class

Printer Language Emulations

SuperScript 1400 Series Printer Driver

Automatic Jam Recovery

Automatically reprints jammed pages when enabled

Interface Ports

• IEEE 1284-compliant parallel

• USB

Power Requirements

100 - 127VAC, 50/60Hz ± 3Hz

Power Consumption

Operating average: 300 watts (W) average during

operation

In Power-save mode: Less than 12 watts (W)

Temperature

Operating: 50°F to 86°F (10°C to 30°C) Non-operating in packed condition:

-4°F to -104°F (-20°C to 40°C)

Humidity

Operating: 2 0-80% RH (non-condensing) Non-operating: 10-90% RH (non-condensing)

Dimensions (without options)

Width: 15.1” (383.4 mm) Depth: 17.8" (453.3 mm) Height: 10.2" (260.0 mm)

Weight

With Toner Cartridge (no packing): 21.3 lb (9.7 kg) Toner Cartridge: about 3.1 lb /1.4 kg 550-sheet 2nd Cassette: 12.6 lb (5.7 kg)

Administrative Compliance

• UL 1950D3

• CSA C22.2 950D3

• FCC part 15, subpart B, Class B

• Laser Safety CDRH Class 1

• ENERGY STAR Compliant

Toner Cartridge life expectancy

Life expectancy of the high capacity replacement SuperScript 1400 Series T oner Cartridge is 6,000 pages (5% page coverage, letter size).

Life expectancy of the Toner Cartridge that shipped with your printer is 3,000 pages (5% page coverage, letter size).

Printable Ar ea

Paper: Inside a 4 mm border around the edge of the

paper Envelope: Inside a 10 mm border around the edge of an

envelope

Noise Level

Operating: 48 dBA or less Standby: 35 dBA or less Sleep: Background Noise

Clearance Space Top and Sides

Clearance Space

Front: 19" (482.6mm–enough space so that trays can be

removed) Back: 12.6" (320mm–enough space to allow opening of

the Back Cover)

Right: 3.9" (100mm) Left: 3.9" (200mm–enough space for ventilation) Top: 11.8" (300mm–enough space for opening the Top

Cover and replacing the Toner Cartridge)

Clearance Space Front, Back, and Sides

86 Appendix A, Printer Specifications

MEDIA SPECIFICATIONS

Guidelines

Use the following general guidelines for purchasing paper and other media for your NEC SuperScript 1400 Series printer. Your printer supports a wide variety of print media, including

• Plain paper

• Transparencies

• Glossy papers

• Laser-quality labels

• Heavy or thick paper stock

• Envelopes

NEC SuperScript 1400 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual