NEC SuperScript 100C User Guide

SuperScript 100C Online User’s Guide

COPYRIGHT = Copyright 1996, NEC Technologies
All rights reserved

NEC Technologies reserves the right to modify the equipment described in this
manual at any time and without notice.

Publication issued by:
NEC Technologies, Inc.
339 North Bernardo Avenue
Mountain View, CA 94043

NEC Technologies, Inc.
305 Foster Street Littleton MA 01460-2004 Tel: [phone]

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Preface
This non-impact printer is designed and constructed to give constant print quality

for text and high resolution graphics, in color and in black and white.
The printer has a disposable print head, containing water-resistant

ink, which uses "drop-on-demand" thermal ink jet technology. It produces a laser­like print density of up to 600 x 300 dots per inch (dpi) with minimal operating
disturbance. The standard paper handling device allows the use of a wide range of
paper and envelope types and sizes.

The printer can be connected to personal computers with a standard
Centronics parallel interface. The resident firmware contains two emulation's: PCL
III + and IBM<N>Proprinter X24 4207/1. Compatible with MS-DOS and MS-Windows
environments, as well as other commonly-used software applications, it can be used
in most Word Processing and Desk-Top Publishing environments.

The Structure of the Manual
This user manual is divided into two parts: a Quick Start, which contains the

essential information for installing and operating the printer, and a User Guide,
divided into chapters, which contains more detailed information on the printer's
features and functions. The manual also contains a glossary of terms and an
alphabetical index.

Quick Start

• Unpacking

• Identifying the printer parts

• Connecting your printer

• Inserting the print head

• Loading paper

• Printing the "demo" page

• Installing printer software

• Help

User Guide
Chapter 1 - User Interface

Embossed template, containing common error conditions and print head
insertion procedure. Operator panel, giving the functions of the light
indicators (LED's) and keys.

Chapter 2 - Ink Jet Print Head
How to insert/remove the ink jet print head in/from the printer, how to
clean it and preserve optimum print quality. How to obtain the "demo" page.

Chapter 3 - Paper
Characteristics of the paper that can be used in the printer.

Chapter 4 - Using Software
How to change the printer settings via the printer driver settings or the
printer set-up utility.

Chapter 5 - Troubleshooting
Troubleshooting guide, indicating common problems and their solution.

Appendices
Options and product characteristics.

Refer to the appropriate chapter of the user guide whenever you encounter a
problem.

QUICK START

This section is a rapid guide for installing your printer and preparing it for
use. It contains a sequence of operations which should be performed in the order
prescribed.

• Unpacking 2

• Identifying the printer parts 3

• Connecting your printer 4

• Inserting the print head 5

• Loading paper 7

• Printing the "demo" page 9

• Installing printer software 10

• Help! 12

More detailed information about the printer and its functions is given in the User
Guide.

Unpacking

2

Keep the carton and all the packing materials in case you have
to repack or ship the printer.

As soon as you have removed the printer and its accessories from the
packing carton, check that all the parts ordered have been delivered
and are undamaged.

1

4

3

5

1. Printer 3. User manual

2. Ink jet print head 4. Driver diskette(s)

5. Garage for storing print head
If anything is missing or damaged, call your local retailer immediately.

The interface cable for connecting the printer to your PC is NOT supplied with the
printer.

Place the printer on an ample, stable surface near your computer or work station.
Make sure that there is enough space around the printer for all its parts to be

accessed comfortably.
Make sure that there is a convenient independent electrical power supply socket to

which you can connect the printer.

Identifying the Printer Parts

Connecting Your Printer
To the electrical power supply
Your printer has no ON-OFF switch and is powered as soon as you connect it to the

electrical power supply, so make sure that it is on a stable surface and that the
top cover is closed. After approximately 2 minutes of inactivity, the printer
will go into "standby" mode in which both light indicators are off and the print
head is
in its rest position at the left hand end of its path.

Make sure the power supplied has the voltage indicated on the electrical data
plate on the base of the printer. If the electrical data plate indicates a
different voltage, call your local retailer immediately. DO NOT, UNDER ANY
CIRCUMSTANCES, CONNECT THE PRINTER TO THE ELECTRICAL POWER SUPPLY.

Make sure that the plug on the power cable of the printer is of the type
accepted by the wall socket you intend to use; if it is not, call your local
retailer.

Do NOT attempt to change the plug yourself.
The manufacturer declines all responsibility for accidents to persons or damage

to the printer arising from the non-observance of this warning.

• Plug the printer power cable into a wall socket.
The socket outlet shall be installed near the equipment and shall be easily

accessible.
The printer will execute a series of internal checks and a mechanical reset. It

will be in ON LINE condition (On Line LED lit).
To your computer
Make sure your printer is NOT connected to the electrical power

supply and that your computer/host system is switched OFF.

• Plug the interface cable connector into the socket on the rear of the printer

and, if
necessary, close the spring clips on it.

• Connect the other end of the interface cable to the appropriate interface

connector socket (port) on your computer/host system.

• Connect your printer to the electrical power supply and switch on your

computer.
The interface cable is not supplied with the printer; consult your systems

engineer or retailer for advice on the type of cable you require. A manufacturer­recommended interface cable is available as an option.

Inserting the Print Head
See the instructions embossed on the inside of the top cover (and illustrated in

Chapter 1 of the User Guide)

• Open the sealed print head container and remove the instructions leaflet and

the print head, holding it by the thumb and finger grip (end opposite the

protective film).
Do not touch the electrical contacts or sit the print head on them.

• Remove the protective film.
Do not touch the printing nozzles or sit the print head on them.
Insert picture

• With the printer already powered, press the Install Cartridge key on the

operator panel to position the print head carriage in the head loading

position. The LED's on the operator panel will both start flashing.
If you do nothing for 60 seconds, the print head carriage will return to its rest

position*. To return the print head carriage to the head loading position, you
must press Install Cartridge again.

* The print head carriage will not return to its rest position if there is no
print head inserted or if the print head selection lever is not in the correct
position.

• Open the top cover of the printer.

• With the electrical contacts towards the corresponding contacts in the housing

on the print head carriage, insert the print head gently into its chamber.

• Holding the lip at the rear of the print head insertion area, push the print

head towards the rear of the printer to fix it in place.

• Check that the position of the print head selection lever, to the left of the

ASF, is compatible with the type of print head you have inserted.

The lever positions are marked on the printer casing in front of the lever:

The lever must NOT be forced and must be moved ONLY when the print head carriage
is in the loading position.

• Press the Install Cartridge key on the operator panel. The print head carriage

will move to the print head rest position, at the left hand side of the

printer.

• Close the top cover

See Chapter 2 in the User Guide for further details on the handling and care of
the ink jet print head.

Loading Paper in the Printer

• Pull out the extendible top guide (1) on the ASF and rotate it up to its

vertical position (2), to support the paper loaded.
Insert picture

• Holding the tab on the right edge of the movable guide on the ASF, pull the

guide slightly forwards and move it to its extreme right position (physical

right hand margin).
Insert picture

• Fan the paper thoroughly.

• Align the paper against the fixed left hand guide and load it into the tray,

pushing it down carefully until it stops against the feed rollers inside the

printer.
Do NOT add paper to the ASF; always remove any existing paper and fan it together

with the paper to be loaded.

• Position the right guide against the right edge of the paper.

• With the printer powered, press Form Feed. The paper moves to the Top of Form

(TOF) position. Press Form Feed again, to make sure that the paper feeds

smoothly through and exits from the printer, without crushing or skewing.

See Chapter 3 in the User Guide for further information on the types of paper you
can use and the page layout.

Printing the "Demo" Page
With the printer powered, print head installed and paper loaded:

• Press and hold the On Line key, and press the Install Cartridge key (for at

least 2 seconds) on the operator panel.

• A sheet of paper will be fed into the printer and the "demo" page will be

executed automatically.

• Release the keys only after printing has commenced.
Do not open the front cover of the printer while printing is in progress.

Once the "demo" page is printed, the printer returns On Line.
To print another "demo" page, press and hold On Line and then press Install

Cartridge (for at least 2 seconds).
To suspend printing temporarily, press On Line (pressing this key a second time

will cause printing to continue).
The "demo" page lists the principal features of your printer and contains a nozzle

test that gives a graphic representation of the functioning of the print head.
The "demo" page contents may vary with respect to that illustrated here, but this

will not affect the functioning of your printer in any way.

If you have inserted a color print head, the same key sequence will cause the same
"demo" page to be printed in color.

-

Installing Printer Software
The diskette supplied with your printer contains the SuperScript™ 100C high
quality color printer driver.

For Windows® users: to work in Windows® 3.1/3.11 or Windows® 95 environment, you
MUST first install the driver. This driver gives you access to all the printer
features.

For DOS users: please refer to the chapter "Using Software" in the User Guide.
The contents of the diskettes guarantee compatibility with the specific operating

environments and provide a user-friendly interface for programming the printer.
The diskettes have a "Read-Me" file and requirements and last minute information
on your driver. This file should be read BEFORE installing your driver (for
Windows® 3.1/3.11 users, open the file through the "Write" application; for
Windows® 95 users, through "WordPad" specifying the file name README.WRI).

Before installing any printer driver, we recommend that you make a back-up copy of
the original diskettes and then use this copy for the installation procedure.
This will allow you to keep the original diskettes as masters so that, should any
problem arise with the back-up copy, you can make another copy.

Installing the SuperScript 100C color printer driver
System requirements:

• Windows 3.1 or later,

• PC 386 or later with at least 2 MEGA Bytes of RAM,

• 1 MEGA Bytes of free disk space.

Installation procedure in Windows® 3.1/3.11 environment
To choose the driver language you require and then install the driver, proceed as

follows:

1) Insert the specific diskette in drive A of your PC.

2) Activate Windows® environment (if necessary, consult your Windows® user

manual).

3) Now activate the Control Panel in the Main group, clicking twice with your

mouse indicator on the corresponding icon.

4) Select the Printers icon, in the same way.

5) If the Installed Printers box is empty, click on Install..

6) If the Installed Printers box already contains one or more driver names, click

on Add, select Install Unlisted or Updated Printer in the List of Printers and

then click on Install… .

7) Check that the Install Driver window already indicates the drive (usually A) in

which you have inserted the driver diskette, otherwise, click on the drive name

and change it, using your PC keyboard.

8) Click on OK to display the driver name.

9) The Install Driver window will now show the driver you have selected; click on.

10) The Add Unlisted or Updated Printer window contains the list of drivers present

on
the diskette. Select the driver with your printer name and click on OK.

11) Your driver is now installed and your printer name appears in the List of

Printers.

12) With your printer name highlighted, click on the Set as Default Printer button,

so
that your printer will be active in all your Windows® applications.

13) Check your printer connection by clicking on the Connect.. button. By default,

your
printer will be connected on the LPT1 port which corresponds to the hardware
connection of a parallel interface cable.

14) Click on the Close button of the Printers dialogue box.
For further information, consult your Windows® 3.1/3.11 documentation.

Installation procedure in Windows® 95 environment
To install the driver using the Plug and Play feature, proceed as follows:
Your printer must be powered, connected to your PC and NOT in error mode (no LED's

Flashing).

1) Insert the diskette in drive A of your PC.

2) Activate Windows® 95; if already active, execute the "shut down" command and

select restart (if necessary, consult your Windows® user manual).

3) A window, indicating that a new peripheral has been detected (New hardware

found and the printer name), is displayed.
The same window shows the Driver from disk provided by hardware manufacturer

option
already highlighted. Click on the OK button.

4) With the Install from Disk window displayed, insert the specific driver

diskette in the drive selected, specify this drive and click on OK.

5) Your printer name is displayed in the Select Device window. Click on OK.

6) The Add Printer Wizard window is displayed. If there are no printer drivers

already installed on your system, your printer will be installed as the Default

printer. If other drivers are already installed, you will be asked if you want

to use this printer as the default. Click on Yes.

7) Click on Next. The same window will prompt you to print a Test Page. Click on

Yes, if you want to be sure that the driver has been installed correctly. This

page also gives you a list of all the files that have been copied into your

system during installation.

8) Your driver is now installed. A window will ask you if the test page has been

completed. An affirmative reply indicates that the driver is installed

correctly.
For further information, consult your Windows® 95 documentation.

See Chapter 4 in the User Guide for more details on the drivers and printer
setup.

Help!
To simplify the use of the printer, and to help you if you have problems, this

printer has a template containing a series of operating instructions embossed on
the inside of the front cover. The flashing of the two light indicators (LED's)
signals the need for operator intervention. Should this occur, proceed as
follows:

• Open the top cover of the printer.

• Check the position of the print head carriage, which will correspond to one of

the four action items on the template:

1) Check paper,

2) Change color/black switch position,

3) Change ink cartridge,

4) Change print head.
Action items 2, 3 and 4 are illustrated on the template.

For full details, see the section entitled "Embossed Template" in Chapter 1 of the
User Guide.

If you have problems with any operating procedure, or are unable to perform a
specific function, always check that you have followed the instructions as given.
If a repetition of the instructions is unsuccessful, see the section entitled
"Problems and Solutions" in Chapter 5 of the User Guide.

Table of contents

1. User Interface

Embossed Template

Error Conditions and corrective

Print head replacement.

Print head adjustment

Operator Panel

Basic key functions

Special key functions

Light indicator (LED) functions

2. Ink Jet Print Head

Replacing the Print Head

Print head removal

Print head insertion

Using a Color Print Head

Print Head Care

Printing the "demo" page

Clearing the print head nozzles
Cleaning the print head

5. Troubleshooting

General Care

Error Conditions indicated By Print Head

Position

Problems and Solutions

Installation

Paper

Print Head
Printing

1-1
1-1
1-2
1-2
1-3
1-3
1-4
1-4

2-1
2-2
2-3
2-3
2-4
2-5
2-5
2-6

5-2
5-2

5-3
5-3
5-4
5-6
5-8

3. Paper
Types
Dimensions
Insertion
Automatic Feed
Semi-automatic feed
Envelopes
Print Area
Single sheets
Envelopes

4. Using Software
Modifying the Settings in Your
Printer
DOS Environment
Running the Printer Set-Up
Utility

3-1
3-2
3-2
3-2
3-2
3-3
3-4
3-4
3-5

4-2
4-4
4-5

Appendices
A. Supplies and Optional Items
B. Printer Settings
C. Command Codes
D. Product Characteristics
E. Getting Service and Support
G. Glossary

Index

User Interface
Embossed Template
On the inside of the top cover of the printer, there is an embossed template. This

template illustrates the operating procedure for changing the print head and how
to adjust the print head position if you wish to print on envelopes. It also
indicates four error conditions.

Error conditions and corrective action
The four error conditions are:

1. CHECK PAPER
There is no paper in the ASF, or there is a paper jam. See Chapter 3 for the
paper
loading procedure and Chapter 5 for information on how to clear paper jams.

2. CHANGE BLACK/COLOR SWITCH POSITION
The position of the print head selection lever is not compatible with the type
of
print head you have inserted. See Chapter 2 for information on the use of the
print
head selection lever.

3. CHANGE INK CARTRIDGE
The print head (ink cartridge) requires replacing.
See Chapter 2 - Replacing the Print Head.

4. CHANGE PRINT HEAD
There is no print head in the printer, the type of print head you have inserted
is not
compatible with the printer driver selected, or the Install Cartridge key has
been
pressed. See Chapter 4 for information on monochrome/color printer drivers.

If one of these error conditions occurs, any printer operation is interrupted, the
On Line and Power LED's start to flash and the print head carriage is positioned
to indicate the action required.

If there is no operator intervention within 60 seconds(with a monochrome print
head inserted) of the error being signaled, the print head carriage returns to its
rest position. To return the print head carriage to the error indication, press
Install Cartridge.

* 30 seconds, if you are using a color print head
** The print head carriage will not return to its rest position if there is no

print head inserted or if the print head selection lever is not in the correct
position.

Once you have corrected the error condition, press Install Cartridge to return the
print head carriage to its rest position, so that the printer can resume
operating.

Further information regarding these and other types of operating errors is
available in Chapter 5 - Troubleshooting.

Print head replacement
This part of the template illustrates the print head/ink cartridge replacement

procedure. It is complementary to the description in the corresponding sections in
Chapter 2.

Print head adjustment
This part of the template illustrates the adjustment switch, depending on the type

of document you are using

Operator Panel
This section describes the functions of the keys and light indicators (LED's) on

the operator panel.

The behavior of the keys and light indicators on the operator panel will depend on
the printer's status:

Printer states:

• free: no data to be printed;

• busy: from the reception of data until the completion of its printing;

• standby: printer powered but dormant (more than two minutes have elapsed since

last interchange with host).

• special function mode : operating mode independent of host.

Basic key functions

Function Key Description
Printer ready/Pause On Line When the printer is ON LINE, the On Line light

indicator is lit and the printer can process and
print data received from your computer.
When the printer is OFF LINE (pause),the print head
carriage returns to its rest position at the
physical left margin. The On Line light indicator
is off and any printing operation is suspended.

Print head positioning Install

Paper load/ eject Form Feed Loads a sheet of paper to the Top of Form (TOF)

Special key functions
Function Key(s) Description

"Demo" page On Line held

Print test Press all three keys

Reset On Line held

Hex dump

Cartridge

+
Install Cartridge (at
least 2 s)

simultaneously release
them only when the Power
light indicator goes off,
then press On Line
three times

+
Form Feed (at least 3 s)

Press all three keys
simultaneously; release
them only when the Power
light indicator goes off.
then press On Line, Form
Feed and Install
Cartridge,, in this order.

The first time it is pressed, the print head moves
to the head loading position (position 4 of the
template). The second time it is pressed, the print
head returns to its rest position (provided that the
print head lever is in the correct position
for the type of print head inserted. The lever must
NOT be forced and must be moved ONLY when the print
head carriage is in the loading position).

position. If paper is already present in the
printer, causes its expulsion to the output tray.

The "demo" page is printed. It
will be in color or monochrome,
depending on the type of print
head you have inserted.
The print test is printed. It
will be in color or
monochrome,,
depending on the type of print
head you have inserted.

Returns the printer to its
power on condition.

If done during data
transmission/printing, the
information is lost.
All subsequent data transmitted
to the printer will be printed
in its hexadecimal format.
This feature should be used
only under technical guidance,
as it can generate extremely
long print-outs. See Chapter 5

- Troubleshooting.

Exit from Hex dump

On Line held +
Form Feed

Reset