NEC Second Party Alert User Guide
SECOND PARTY ALERT
An
Open Application Interface (OAI)
User and Installation Guide
NEC America, Inc.
NDA-30041-005
Revision 5
July, 1999
Stock # 241719
LIABILITY DISCLAIMER
NEC America reserves the right to change the specifications, functions,
or features in this document at any time without notice. NEC America
has prepared this document for use by its employees and customers. The
information contained herein is the property of NEC America and shall
not be reproduced without prior written approval from NEC America.
Copyright 1999
NEC America, Inc.
Second Party Alert User and Installation Guide CONTENTS
TABLE OF CONTENTS
Page
Chapter 1 - OPERATING PROCEDURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Start Second Party Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Caller Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Browse List of Callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Signal an Internal Caller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Return Call to an Internal Caller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Return Call to an Outside Caller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Quit Second Party Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Display Formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Internal Call Display Format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
External Call Display Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
CCIS Call Display Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Function Key Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Chapter 2 - INSTALLATION AND CONFIGURATION. . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Software Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Access System Administration Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Change Facility Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Configure Application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Chapter 3 - DATABASE REQUIREMENTS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Name Display Database Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Phone Line Database Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Tenant Number Database Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Chapter 4 - MAT ASSIGNMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
AIPT Command: (Assignment of Interface I/O Port Data in IP) . . . . . . . . . . . . . . . . . . . . . . . . . . 34
ASYD Command: Assignment of System Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
ASDT Command: Assignment of Station Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
AOKC Command: (Assignment of OAI Key Codes). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
AKYD Command: (Assignment of D
ASHU Command: Assignment of Station Hunting-Group Data . . . . . . . . . . . . . . . . . . . . . . . . . . 36
term
Function Key) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
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Page ii NDA-30041 Revision 5
Second Party Alert User and Installation Guide FIGURES
LIST OF FIGURES
Figure Title Page
1-1 Dterm Telephone Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
1-2 Caller ID SPA Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
1-3 Example of SPA Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
1-4 Signal Internal Call er. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
1-5 Placing an Internal Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
1-6 Placing an Outside Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
1-7 Dterm Telephone Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
1-8 Dterm Display (Internal Call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
1-9 Dterm Display (External Call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
1-10 Dterm Display (CCIS Call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1-11 Dterm Keypad Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
2-1 Active A p plication Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2-2 Password Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2-3 Previous Version Detected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
2-4 Delete Previous Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
2-5 Saved P re v io u s Ve r s io n Co n f irmation Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
2-6 Database Exists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
2-7 Verify MSF Op-code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
2-8 Confirm O A I K e y Cod e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
2-9 Verify Chime Tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
2-10 Secondary Line Chime Flag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
2-11 Local Area Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
2-12 Verify Trunk Access Prefix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
2-13 Local Call Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
2-14 SPA Auto-Confi g (New Config). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
2-15 SPA Auto-Config Compl ete (New Config). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
2-16 SPA Auto-Config (Existing Config) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
2-17 SPA Auto-Config Compl ete (Existing Config). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
2-18 Database Template Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
4-1 OAI Function Key Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
4-2 OAI Function Key Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
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FIGURES Second Party Alert User and Installation Guide
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Second Party Alert User and Installation Guide OPERATING PROCE DURES
Chapter 1 OPERATING PROCEDURES
Introduction
Second Party Alert (SPA) allows you to identify the person who is calling on
another line without interrupting the current call. If you receive a call on a
secondary line while you are on the phone, you can press a function key that
enables SPA to identi fy the caller on the D
Information can be displayed on more than one caller. Each time you press the
function key, SPA display s the name and ext ension of the next caller. The calls are
displayed in the order in which they are received.
You can also use SPA to send a signal to an in terna l call er that you are on anoth er
line and cannot answer. SPA then enables you to return the unanswered call later
with the press of a key.
term
Liquid Crystal Displ ay (LCD) panel.
Note:
SPA can work in conjunction with the OAI Name Display application which
displays names and extensions on the D
uses its database of employee names and extensions. If Name Display is not
available, you must create an employee name and extension database for SPA
during installation.
term
. If Name Display is installed, SPA
NDA-30041 Revision 5 Page 1
OPERATING PROCEDURES Second Party Alert User and Installation Guide
Procedures
The following procedures outline the steps for using Second Party Alert (SPA).
Start Second Party Alert
Caller Identification
You can start SPA at any time, even if you are already speaking on a line, by
pressing the
your system administrator.
If you are speaking to someone, and receive a internal or external call, SPA will
display a message on the D
Display Format on page 7 with a blank call signal. Some typical examples are:
term
key assigned to SPA. If you are not sure which key to use, see
D
To start SPA, press the assigned
term
key at any time.
D
123
456
789
*0#
Figure 1-1 D
term
. The display has the format as spec if ied in section
term
Telephone Set
1 SMITH 3805
10:00 AM WED 30
1 (903) 555-1234
10:00 AM WED 30
1 CCIS #49234
10:00 AM WED 30
Figure 1-2 Caller ID SPA Display
Page 2 NDA-30041 Revision 5
Second Party Alert User and Installation Guide OPERATING PROCE DURES
Brow se List of Callers
When you are using S PA, informat ion about incoming a nd outgoi ng calls di splays
on the
term
LCD. Figure 1-3 illustrates a typical
D
SPA
display:
1 SMITH 3805
10:00 AM WED 30
Figure 1-3 Example of SPA Display
In the illustrat ion abo ve, a pe rso n named Smi th is call ing on l ine 1 from ext ensio n
3805. For more information about the items shown on the LCD, see “Display
Formats” on page 7.
To browse the list of callers:
1. Make sure SPA is active. (For more information on activating SPA, see “Start
Second Party Alert” on page 2.)
You will see one of the following types of information on the
• <Line number> <Name> <Extension Number> - The line numb er of the
call followed by the caller’s name and extension, as in Figure 1-3.
term
D
display:
• Outgoing - Indicates the call is an outgoing call placed from your phone.
• Unlisted - Information for the internal caller is not available.
• Outside - Indicates tha t the incoming c all was plac ed from outside t he PBX.
(If ANI data is av ailabl e, the area cod e, pref ix, and suf f ix ar e displaye d. See
Figure 1-9 on page 8 for an example of an outside call with available ANI
data.)
• No Calls - Indicates that no calls have been received or placed.
2. To vie w information for the ne xt call o n the display, press the assigned
(6 or 8).
3. To view in formation for th e previou s call on the di splay , press the assigned
key (2 or 4).
term
D
key
term
D
NDA-30041 Revision 5 Page 3
OPERATING PROCEDURES Second Party Alert User and Installation Guide
Signal an Internal Caller
If you are currently speaking with someone and receive an internal call, you can
use SPA to identify who is calling. You can also signal the caller to acknowledge
the call and indicate you are on another line.
1. When you receive the internal call, you can see the caller’s name and phone
extension on your telephone display.
For more information on the display, refer to “Internal Call Display Format” on
page 7.
2. To acknowledge the call and signal the caller that you are busy or on another
line, press the
The party hears a chiming sound. This sound indicates to the caller that you
acknowledge the call but cannot answer right now.
When you browse the list of callers, the parties you signaled with the chime
display with an asterisk (* ) before their names as in Figure 1-4. For more
information on how to browse a list, see “Browse List of Callers” on page 3.
term
key assigned for signaling a caller on a subline (1 or #).
D
1 * SMITH 3805
10:00 AM WED 30
Note:
Figure 1-4 Signal Internal Caller
term
The D
on the phone, information for up to five ca lls can display . If you receive more than
five calls, previous calls are overwritten on the display.
display can only show six lines of information at one time. If you are
Page 4 NDA-30041 Revision 5
Second Party Alert User and Installation Guide OPERATING PROCE DURES
Return Call to an Internal Caller
To return an internal call:
1. Browse the list of callers to find the ca ll you want to return. For more
information on browsing calls and information displayed on the LCD, see
“Browse List of Caller s” on page 3 and “Internal Call Display Format” on page
7.
2. When information for the call you want to return is displayed, press the
key assigned for returning a call (1 or #).
3. “Calling” or one of the following messages appears:
•“Phone Busy” — Indicates that the phone you are calling is busy.
•“Bad Number” — Indicates that the number is invalid.
•“Call Failed” — Indicates that an error occurred when the call was placed.
•“DB Error” — Indicates that a database error occured.
CALLING
term
D
Figure 1-5 Placing an Internal Call
4. When you browse the list of callers after returning a call (see “Browse List of
Callers” on page 3), one of the following symbols appears before the party’s
name and number:
• ->
Displays when the number is called and no answer is received
• <-
Displays when the number is called and the party answers (internal calls
only)
NDA-30041 Revision 5 Page 5
OPERATING PROCEDURES Second Party Alert User and Installation Guide
Return Call to an Outside Caller
To return an outside call:
1. Browse the list of callers to find the call you want to place. (See “Browse List
of Callers” on page 3 and “External Call Display Format” on page 8 for more
information.)
term
2. When information for the call you want to plac e is displayed, press t he
key
D
assigned for returning a displayed call:
• For local and metro calls, Press #.
• For long distance calls, Press 1.
3. “Calling” or one of the following messages appears.
You might also see one of the following messages:
•“Phone Busy” — Indicates that the phone you are calling is busy.
•“Bad Number” — Indicates that the number is invalid.
•“Call Failed” — Indicates that an error occurred when the call was placed.
•“DB Error” — Indicates that a database error occured.
CALLING
Quit Second Party Alert
Figure 1-6 Placing an Outside Call
4. When you browse the list of callers after returning a call, the “->” symbol
appears befo re the party’s name and number. (See “Browse List of Callers” on
page 3 for more information on browsing a list.)
To quit using SPA, press t he
key to use, see your sys tem administ rator. The D
term
key assigned to SPA. If you are not sure which
D
term
returns to its st andard dis play.
To quit SPA, press the assigned
term
key at any time.
D
123
456
789
*0#
Dterm 8DC
Figure 1-7 D
term
Telephone Set
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Second Party Alert User and Installation Guide OPERATING PROCE DURES
Display Formats
Internal Call Display Format
Field
Values
Internal call information d isplayed on t he LCD is shown in the foll owing table an d
described below:
1 Character 1 Character 8 Characters 1 Character 5 Characters
Line Number Call Signal Name Blank Extension
“1” - “6”
• The line number represents the line number of an incoming call. A station can
have up to five secondary lines.
• 1 - Prime number
• 2 - first secondary line
• 3 - next secondary line
(A blank character follows the line number.)
• The call signal is a single characte r indicating what actions the user performs
on a call.
• This character is a blank if no action is performed.
• The “*” character displays when a c hime tone is issued at the caller’s station.
“”, “->”,
“<-” or “*”
OUTGOING
UNLISTED
Caller (ex: SMITH)
“ ”“0” - “ 99999”
Note:
• The “->” character displays when a number is called and no answer is
received.
Note:
• The name is an eight-character display retrieved from the name database. The
name of the caller or one of the following messages displays in this field:
•“UNLISTED” — Displays if the name is not in the database.
•“OUTGOING” — Displa ys if the call is an outgoing ca ll.
• The final field displays the caller’s extension.
Only internal PBX callers can be notified with a chime tone.
The “<-” character displays when a number is called and the party
answers. Internal PBX calls only.
1 SMITH 3805
10:00 AM WED 30
Figure 1-8 D
term
Display (Internal Call)
NDA-30041 Revision 5 Page 7
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