SENTRY
USER GUIDE
NEC America, Inc.
NDA-30079-001
Revision 1.0
September, 1998
Stock # 241676
LIABILITY DISCLAIMER
NEC America reserves the right to change the specifications, functions, or features in this document at any time without notice. NEC America has prepared this document for use by its employees and customers. The information contained herein is the property of NEC America and shall not be reproduced without prior written approval from NEC America.
Copyright 1998
NEC America, Inc.
Sentry User Guide |
CONTENTS |
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TABLE OF CONTENTS
Page
Chapter 1 - Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
1 |
What Sentry Alarm Control Terminal Does. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Unique Configuration Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Chapter 2 - Using Sentry Alarm Control Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Screen Layout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Title Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Feature Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Status Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Message Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Using the Automatic Mode Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Using the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Displaying Function Key Assignments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Displaying Color Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Changing Window Focus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Previous Window Focus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Next Window Focus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Status Window Focus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Hiding the Status Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Showing the Status Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Scrolling Feature Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Hiding Feature Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Showing Feature Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Showing Active Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Removing Caller Information from Feature Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Select and Remove Individual Caller Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Remove all Idle Caller Information from a Feature Window . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Remove all Caller Information from a Feature Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Clearing the Message Bar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Logging Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Chapter 3 - Emergency Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Caller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Destination Party. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Idle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Active . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Full . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Call Transfers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Blind Call Transfers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Screened Call Transfers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Chapter 4 - Annoyance Trap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
NDA-30079 Revision 1.0 |
Page i |
CONTENTS |
Sentry User Guide |
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Page
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 How Annoyance Trap Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Annoyance Trap with Sentry Alarm Control Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Using Annoyance Trap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
When You Receive an Annoying Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Dterm phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Analog (single line) phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Annoyance Trap with Alarm Control Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Chapter 5 - Executive Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
How Executive Override Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Override Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Warning Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Join Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Override Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
History Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Using Executive Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Basic Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
From a Dterm phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Automatic Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
From a Dterm phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
From a Dterm phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Page ii |
NDA-30079 Revision 1.0 |
Sentry Installation Guide FIGURES
LIST OF FIGURES
Figure |
Title |
Page |
2-1 |
Log In screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
. . . 3 |
2-2 |
NEC Sentry screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
. . . 4 |
2-3 |
NEC Sentry main screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
. . . 5 |
2-4 |
Function Key Assignment Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
. . . 9 |
2-5 |
Color Assignment Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
. 10 |
2-6 |
Window Focus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
. 11 |
2-7 |
Hiding the Status Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
. 12 |
2-8 |
Showing the Status Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
. 12 |
2-9 |
Changing Feature Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
. 13 |
2-10 |
Showing a Feature Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
. 14 |
2-11 |
Showing Feature Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
. 15 |
2-12 |
Showing Active Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
. 16 |
2-13 |
Select and Remove Individual Caller Information . . . . . . . . . . . . . . . . . . . . . . . . . . . |
. 17 |
2-14 |
Remove all Idle Callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
. 18 |
2-15 |
Remove all Caller Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
. 19 |
2-16 |
Clearing the Message Bar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
. 20 |
2-17 |
Log Off Validation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
. 21 |
4-1 |
Annoyance Trap on Alarm Control Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
. 29 |
5-1 |
Executive Override Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
. 32 |
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Sentry User Guide |
Introduction |
Chapter 1 |
Introduction |
This chapter provides an overview of the Sentry Alarm Control Terminal.
You can use the Sentry Alarm Control Terminal with one or more Sentry OAI Monitor applications, such as Emergency Conference and Annoyance Trap, to monitor conference calls and to identify annoying callers.
The Sentry Alarm Control Terminal allows you to monitor emergency conferences while they are actually happening (real-time). For example, if someone calls the extension assigned for reporting a fire, you will see the caller’s location and extension, and whether or not the call has been answered.
Each terminal can be configured separately. For example, if your job is to monitor only fire emergency calls, your terminal can be configured with only that option. Another terminal may be configured to include all options from all applications. It just depends on the needs of the person using the terminal.
You can also configure the way your Sentry Alarm Control Terminal screens and windows work, as well as function key assignments. Color assignments allow easy recognition of each feature on the terminal. Color options such as bold and blinking text allow you to see which features are active and visible.
The Sentry Alarm Control Terminal comes with default settings for screen setup and color. You will see the default settings for the Sentry Alarm Control Terminal screens in the next chapter. If you want to change default settings, see your administrator or refer to the Sentry Alarm Control Installation Guide.
The following applications, in addition to Sentry Alarm Control Terminal, are documented in this guide:
•Emergency Conference (see Chapter 3)
•Annoyance Trap (see Chapter 4)
•Executive Override (see Chapter 5)
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Sentry User Guide |
Using Sentry Alarm Control Terminal |
This chapter describes the procedures for using the Sentry Alarm Control
Terminal.
As with many of the Sentry Alarm Control Terminal features, the Log In screen is optional. If your terminal is configured to show the Log In screen, use the following steps to log in:
1.When the Log In screen displays, (Figure 2-1, “Log In screen” on page 3) the cursor appears in the Login Name field. Type your log in name and press Enter.
2.Type your password in the Password field and press Enter. You will not see the password when you type it.
The NEC Sentry main screen (Figure 2-2, “NEC Sentry screen” on page 4) displays.
Note: If you don’t know your log in name or password, see your administrator
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Default Operator |
***NEC SENTRY*** |
05/01/96 14:25:46 |
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Login Name:
Password:
Press Enter to accept input or <Esc> to cancel.
Figure 2-1 Log In screen
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Using Sentry Alarm Control Terminal |
Sentry User Guide |
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Fire/Emergency |
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Watch Call |
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Annoyance Trap |
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Figure 2-2 NEC Sentry screen
Page 4 |
NDA-30079 Revision 1.0 |
Sentry User Guide |
Using Sentry Alarm Control Terminal |
You can customize the layout of the Sentry Alarm Control Terminal screens, such as the format of windows on the screen and the type of information displayed. To show you the different parts of the screen and what they do, the default formats are illustrated in this guide. See your administrator or refer to the Sentry Alarm Control Installation Guide for information on customizing the screen layout.
Figure 2-3, “NEC Sentry main screen” on page 5 illustrates the default Sentry
Alarm Control Terminal screen layout.
Feature
Windows
Status
Window
Message Bar
Default Operator |
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***NEC SENTRY*** |
05/01/96 14:25:46 |
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Answer |
Release |
Queue |
Abandon |
Total |
Administrative |
211 |
1 |
1 |
0 |
0 |
0 |
2 |
Fire/Emergency |
222 |
0 |
0 |
2 |
0 |
0 |
2 |
Watch Call |
333 |
0 |
0 |
0 |
0 |
0 |
0 |
Annoyance Trap |
*69 |
0 |
0 |
0 |
0 |
0 |
0 |
No Dial Alarm |
|
0 |
0 |
0 |
0 |
0 |
0 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
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Figure 2-3 NEC Sentry main screen |
|
The default screen layout includes the following sections and windows: |
|
Title Bar |
The title bar is made up of one line at the top of the screen. The title bar includes |
|
|
(from left to right): |
|
|
• |
Terminal name |
|
• |
“NEC Sentry” title |
|
• Current date and time |
|
Feature Windows |
The feature windows show the real-time information from a Sentry application. For |
|
|
example, you might see conference call information from the Emergency |
Conference application. If someone calls the Fire Emergency conference number, you see information such as how many callers are conferencing and what extensions they are using. You can change the feature window to show another Sentry application. Refer to Showing Feature Windows on page 15 for more information.
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Using Sentry Alarm Control Terminal |
Sentry User Guide |
Feature
Windows (Continued)
The following information is included in the default configuration for feature windows:
Security Feature |
(Unlabeled.) The name of the security feature, such as Fire |
|
Emergency. |
Monitored extension |
(Unlabeled.) The monitored extension number for the feature. |
|
This is the number a user dials to use the security feature and |
|
to initiate a conference call. |
Number of callers |
(Unlabeled.) The total number of callers. This includes all |
|
calls that have been placed, even if they are queued or |
|
released. |
Line number |
(Unlabeled.) The line number identifying the caller |
|
information. |
Date |
The date of the call. |
Time |
The time of the most recent action on the call, such as when |
|
the call was released. |
Ext |
The caller’s extension. The format of the extension may be |
|
one of the following: |
|
Integer - (Example: 1000). The format used for a station |
|
connected to the PBX or a station on another PBX via CCIS |
|
with ANI data that can be converted to an integer. |
|
Route/Trunk or CCIS - (Example: 004/001). The format |
|
used for a call on route 4 / trunk 1. This call could be an |
|
outside call or CCIS. |
Location |
The location of the caller’s extension. |
|
If the call is a route/trunk without ANI data, an outside call, or |
|
CCIS, “Trunk” displays in this field. |
|
If the outside call has ANI data, “Trunk” displays, followed by |
|
the caller’s telephone number. (Example: Trunk: (972) 555- |
|
1212). |
|
If a CCIS call with ANI cannot be converted to an integer, the |
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display would look similar to: CCIS 25#1000 |
Status |
The status of the call, which is one of the following: |
|
Ringing - The caller’s phone is ringing or is calling another |
|
extension. |
|
Answered - The caller’s phone has been answered. |
|
Released - The caller’s phone has been answered and |
|
released. |
|
Queued - The caller could not be connected because a line |
|
was not available. The call is placed into a queue and will be |
|
connected when a line is available. |
|
Abandoned - The caller was queued and then hung up before |
|
a line was available. |
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NDA-30079 Revision 1.0 |
Sentry User Guide |
Using Sentry Alarm Control Terminal |
The following information is included in the default configuration for the status window:
Security Feature |
The name of the security feature, such as Fire Emergency. |
Ext |
The extension number that a caller uses to activate a feature. |
Ring |
The number of calls that are ringing. |
Answer |
The number of calls that have been answered. |
Release |
The number of calls that have been released. |
Queue |
The number of queued callers. |
Abandon |
The number of callers who abandoned the call (queued, but |
|
hung up). |
Total |
The total number of callers. |
NDA-30079 Revision 1.0 |
Page 7 |