NEC Sentry User Guide

0 (0)

SENTRY

USER GUIDE

NEC America, Inc.

NDA-30079-001

Revision 1.0

September, 1998

Stock # 241676

LIABILITY DISCLAIMER

NEC America reserves the right to change the specifications, functions, or features in this document at any time without notice. NEC America has prepared this document for use by its employees and customers. The information contained herein is the property of NEC America and shall not be reproduced without prior written approval from NEC America.

NEC America, Inc.

Sentry User Guide	CONTENTS

TABLE OF CONTENTS

Page

Chapter 1 - Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

What Sentry Alarm Control Terminal Does. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Unique Configuration Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Chapter 2 - Using Sentry Alarm Control Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Screen Layout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Title Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Feature Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Status Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Message Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Using the Automatic Mode Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Using the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Displaying Function Key Assignments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Displaying Color Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Changing Window Focus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Previous Window Focus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Next Window Focus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Status Window Focus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Hiding the Status Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Showing the Status Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Scrolling Feature Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Hiding Feature Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Showing Feature Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Showing Active Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Removing Caller Information from Feature Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Select and Remove Individual Caller Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Remove all Idle Caller Information from a Feature Window . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Remove all Caller Information from a Feature Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Clearing the Message Bar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Logging Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Chapter 3 - Emergency Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Caller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Destination Party. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Idle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Active . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Full . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Call Transfers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Blind Call Transfers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Screened Call Transfers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Chapter 4 - Annoyance Trap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

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CONTENTS	Sentry User Guide

Page

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 How Annoyance Trap Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Annoyance Trap with Sentry Alarm Control Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Using Annoyance Trap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

When You Receive an Annoying Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Dterm phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Analog (single line) phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Annoyance Trap with Alarm Control Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Chapter 5 - Executive Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

How Executive Override Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Override Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Warning Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Join Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Override Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

History Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Using Executive Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Basic Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

From a Dterm phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Automatic Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

From a Dterm phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

From a Dterm phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

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NDA-30079 Revision 1.0

Sentry Installation Guide FIGURES

LIST OF FIGURES

Figure	Title	Page
2-1	Log In screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . . 3
2-2	NEC Sentry screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . . 4
2-3	NEC Sentry main screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . . 5
2-4	Function Key Assignment Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . . 9
2-5	Color Assignment Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 10
2-6	Window Focus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 11
2-7	Hiding the Status Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 12
2-8	Showing the Status Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 12
2-9	Changing Feature Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 13
2-10	Showing a Feature Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 14
2-11	Showing Feature Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 15
2-12	Showing Active Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 16
2-13	Select and Remove Individual Caller Information . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 17
2-14	Remove all Idle Callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 18
2-15	Remove all Caller Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 19
2-16	Clearing the Message Bar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 20
2-17	Log Off Validation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 21
4-1	Annoyance Trap on Alarm Control Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 29
5-1	Executive Override Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 32

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FIGURES	Sentry Installation Guide

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Sentry User Guide

Introduction

Chapter 1

Introduction

This chapter provides an overview of the Sentry Alarm Control Terminal.

What Sentry Alarm Control Terminal Does

You can use the Sentry Alarm Control Terminal with one or more Sentry OAI Monitor applications, such as Emergency Conference and Annoyance Trap, to monitor conference calls and to identify annoying callers.

The Sentry Alarm Control Terminal allows you to monitor emergency conferences while they are actually happening (real-time). For example, if someone calls the extension assigned for reporting a fire, you will see the caller’s location and extension, and whether or not the call has been answered.

Unique Configuration Options

Each terminal can be configured separately. For example, if your job is to monitor only fire emergency calls, your terminal can be configured with only that option. Another terminal may be configured to include all options from all applications. It just depends on the needs of the person using the terminal.

You can also configure the way your Sentry Alarm Control Terminal screens and windows work, as well as function key assignments. Color assignments allow easy recognition of each feature on the terminal. Color options such as bold and blinking text allow you to see which features are active and visible.

The Sentry Alarm Control Terminal comes with default settings for screen setup and color. You will see the default settings for the Sentry Alarm Control Terminal screens in the next chapter. If you want to change default settings, see your administrator or refer to the Sentry Alarm Control Installation Guide.

Applications

The following applications, in addition to Sentry Alarm Control Terminal, are documented in this guide:

•Emergency Conference (see Chapter 3)

•Annoyance Trap (see Chapter 4)

•Executive Override (see Chapter 5)

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Sentry User Guide

Using Sentry Alarm Control Terminal

Chapter 2 Using Sentry Alarm Control Terminal

This chapter describes the procedures for using the Sentry Alarm Control

Terminal.

Logging In

As with many of the Sentry Alarm Control Terminal features, the Log In screen is optional. If your terminal is configured to show the Log In screen, use the following steps to log in:

1.When the Log In screen displays, (Figure 2-1, “Log In screen” on page 3) the cursor appears in the Login Name field. Type your log in name and press Enter.

2.Type your password in the Password field and press Enter. You will not see the password when you type it.

The NEC Sentry main screen (Figure 2-2, “NEC Sentry screen” on page 4) displays.

Note: If you don’t know your log in name or password, see your administrator

Default Operator	*NEC SENTRY*	05/01/96 14:25:46

Password:

Press Enter to accept input or <Esc> to cancel.

Figure 2-1 Log In screen

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Using Sentry Alarm Control Terminal

Sentry User Guide

Default Operator

***NEC SENTRY***

05/01/96 14:25:46

Administrative (211)

2 Callers

Date

Time

Ext

Location

Status

01/01/96

09:40:10

2400

Administration

Released

01/01/96

09:40:15

4477

Building A

Released

Fire Emergency (222)

2 Callers

Date

Time

Ext

Location

Status

01/01/96

09:40:10

2400

Administration

Released

01/01/96

09:40:15

4477

Building A

Released

Security Feature	Ext	Ring	Answer	Release	Queue	Abandon	Total
Administrative	211	1	1	0	0	0	2
Fire/Emergency	222	0	0	2	0	0	2
Watch Call	333	0	0	0	0	0	0
Annoyance Trap	*69	0	0	0	0	0	0
No Dial Alarm		0	0	0	0	0	0

Figure 2-2 NEC Sentry screen

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Sentry User Guide

Using Sentry Alarm Control Terminal

Screen Layout

You can customize the layout of the Sentry Alarm Control Terminal screens, such as the format of windows on the screen and the type of information displayed. To show you the different parts of the screen and what they do, the default formats are illustrated in this guide. See your administrator or refer to the Sentry Alarm Control Installation Guide for information on customizing the screen layout.

Figure 2-3, “NEC Sentry main screen” on page 5 illustrates the default Sentry

Alarm Control Terminal screen layout.

Title Bar

Feature

Windows

Status

Window

Message Bar

Default Operator

***NEC SENTRY***

05/01/96 14:25:46

Administrative (211)

2 Callers

Date

Time

Ext

Location

Status

01/01/96

09:40:10

2400

Administration

Released

01/01/96

09:40:15

4477

Building A

Released

Fire Emergency (222)

2 Callers

Date

Time

Ext

Location

Status

01/01/96

09:40:10

2400

Administration

Released

01/01/96

09:40:15

4477

Building A

Released

Security Feature	Ext	Ring	Answer	Release	Queue	Abandon	Total
Administrative	211	1	1	0	0	0	2
Fire/Emergency	222	0	0	2	0	0	2
Watch Call	333	0	0	0	0	0	0
Annoyance Trap	*69	0	0	0	0	0	0
No Dial Alarm		0	0	0	0	0	0

		Figure 2-3 NEC Sentry main screen
	The default screen layout includes the following sections and windows:
Title Bar	The title bar is made up of one line at the top of the screen. The title bar includes
	(from left to right):
	•	Terminal name
	•	“NEC Sentry” title
	• Current date and time
Feature Windows	The feature windows show the real-time information from a Sentry application. For
	example, you might see conference call information from the Emergency

Conference application. If someone calls the Fire Emergency conference number, you see information such as how many callers are conferencing and what extensions they are using. You can change the feature window to show another Sentry application. Refer to Showing Feature Windows on page 15 for more information.

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Sentry User Guide

Feature

Windows (Continued)

The following information is included in the default configuration for feature windows:

Security Feature	(Unlabeled.) The name of the security feature, such as Fire
	Emergency.
Monitored extension	(Unlabeled.) The monitored extension number for the feature.
	This is the number a user dials to use the security feature and
	to initiate a conference call.
Number of callers	(Unlabeled.) The total number of callers. This includes all
	calls that have been placed, even if they are queued or
	released.
Line number	(Unlabeled.) The line number identifying the caller
	information.
Date	The date of the call.
Time	The time of the most recent action on the call, such as when
	the call was released.
Ext	The caller’s extension. The format of the extension may be
	one of the following:
	Integer - (Example: 1000). The format used for a station
	connected to the PBX or a station on another PBX via CCIS
	with ANI data that can be converted to an integer.
	Route/Trunk or CCIS - (Example: 004/001). The format
	used for a call on route 4 / trunk 1. This call could be an
	outside call or CCIS.
Location	The location of the caller’s extension.
	If the call is a route/trunk without ANI data, an outside call, or
	CCIS, “Trunk” displays in this field.
	If the outside call has ANI data, “Trunk” displays, followed by
	the caller’s telephone number. (Example: Trunk: (972) 555-
	1212).
	If a CCIS call with ANI cannot be converted to an integer, the
	display would look similar to: CCIS 25#1000
Status	The status of the call, which is one of the following:
	Ringing - The caller’s phone is ringing or is calling another
	extension.
	Answered - The caller’s phone has been answered.
	Released - The caller’s phone has been answered and
	released.
	Queued - The caller could not be connected because a line
	was not available. The call is placed into a queue and will be
	connected when a line is available.
	Abandoned - The caller was queued and then hung up before
	a line was available.

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Using Sentry Alarm Control Terminal

Status Window The status window provides a summary of the information for each feature window. You can scroll the lines to find information about each security feature. You also can hide and show the status window. Refer to Hiding the Status Window on page 12 for more information.

The following information is included in the default configuration for the status window:

Security Feature	The name of the security feature, such as Fire Emergency.
Ext	The extension number that a caller uses to activate a feature.
Ring	The number of calls that are ringing.
Answer	The number of calls that have been answered.
Release	The number of calls that have been released.
Queue	The number of queued callers.
Abandon	The number of callers who abandoned the call (queued, but
	hung up).
Total	The total number of callers.

Message Bar The message bar is at the bottom of the default screen configuration. It displays status and error messages. You can clear messages from the screen by pressing an assigned function key. Refer to Clearing the Message Bar on page 20 for more information.

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