NEC Sentry User Guide

0 (0)

SENTRY

USER GUIDE

NEC America, Inc.

NDA-30079-001

Revision 1.0

September, 1998

Stock # 241676

LIABILITY DISCLAIMER

NEC America reserves the right to change the specifications, functions, or features in this document at any time without notice. NEC America has prepared this document for use by its employees and customers. The information contained herein is the property of NEC America and shall not be reproduced without prior written approval from NEC America.

Copyright 1998

NEC America, Inc.

Sentry User Guide

CONTENTS

 

 

TABLE OF CONTENTS

Page

Chapter 1 - Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1

What Sentry Alarm Control Terminal Does. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Unique Configuration Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Chapter 2 - Using Sentry Alarm Control Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Screen Layout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Title Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Feature Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Status Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Message Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Using the Automatic Mode Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Using the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Displaying Function Key Assignments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Displaying Color Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Changing Window Focus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Previous Window Focus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Next Window Focus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Status Window Focus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Hiding the Status Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Showing the Status Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Scrolling Feature Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Hiding Feature Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Showing Feature Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Showing Active Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Removing Caller Information from Feature Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Select and Remove Individual Caller Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Remove all Idle Caller Information from a Feature Window . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Remove all Caller Information from a Feature Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Clearing the Message Bar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Logging Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Chapter 3 - Emergency Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Caller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Destination Party. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Idle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Active . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Full . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Call Transfers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Blind Call Transfers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Screened Call Transfers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Chapter 4 - Annoyance Trap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

NDA-30079 Revision 1.0

Page i

CONTENTS

Sentry User Guide

 

 

Page

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 How Annoyance Trap Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Annoyance Trap with Sentry Alarm Control Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Using Annoyance Trap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

When You Receive an Annoying Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Dterm phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Analog (single line) phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Annoyance Trap with Alarm Control Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Chapter 5 - Executive Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

How Executive Override Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Override Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Warning Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Join Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Override Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

History Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Using Executive Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Basic Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

From a Dterm phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Automatic Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

From a Dterm phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

From a Dterm phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Page ii

NDA-30079 Revision 1.0

Sentry Installation Guide FIGURES

LIST OF FIGURES

Figure

Title

Page

2-1

Log In screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . 3

2-2

NEC Sentry screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . 4

2-3

NEC Sentry main screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . 5

2-4

Function Key Assignment Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . 9

2-5

Color Assignment Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. 10

2-6

Window Focus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. 11

2-7

Hiding the Status Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. 12

2-8

Showing the Status Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. 12

2-9

Changing Feature Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. 13

2-10

Showing a Feature Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. 14

2-11

Showing Feature Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. 15

2-12

Showing Active Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. 16

2-13

Select and Remove Individual Caller Information . . . . . . . . . . . . . . . . . . . . . . . . . . .

. 17

2-14

Remove all Idle Callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. 18

2-15

Remove all Caller Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. 19

2-16

Clearing the Message Bar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. 20

2-17

Log Off Validation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. 21

4-1

Annoyance Trap on Alarm Control Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. 29

5-1

Executive Override Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. 32

NDA-30080 Revision 1.0

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FIGURES

Sentry Installation Guide

 

 

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NDA-30080 Revision 1.0

Sentry User Guide

Introduction

Chapter 1

Introduction

This chapter provides an overview of the Sentry Alarm Control Terminal.

What Sentry Alarm Control Terminal Does

You can use the Sentry Alarm Control Terminal with one or more Sentry OAI Monitor applications, such as Emergency Conference and Annoyance Trap, to monitor conference calls and to identify annoying callers.

The Sentry Alarm Control Terminal allows you to monitor emergency conferences while they are actually happening (real-time). For example, if someone calls the extension assigned for reporting a fire, you will see the caller’s location and extension, and whether or not the call has been answered.

Unique Configuration Options

Each terminal can be configured separately. For example, if your job is to monitor only fire emergency calls, your terminal can be configured with only that option. Another terminal may be configured to include all options from all applications. It just depends on the needs of the person using the terminal.

You can also configure the way your Sentry Alarm Control Terminal screens and windows work, as well as function key assignments. Color assignments allow easy recognition of each feature on the terminal. Color options such as bold and blinking text allow you to see which features are active and visible.

The Sentry Alarm Control Terminal comes with default settings for screen setup and color. You will see the default settings for the Sentry Alarm Control Terminal screens in the next chapter. If you want to change default settings, see your administrator or refer to the Sentry Alarm Control Installation Guide.

Applications

The following applications, in addition to Sentry Alarm Control Terminal, are documented in this guide:

Emergency Conference (see Chapter 3)

Annoyance Trap (see Chapter 4)

Executive Override (see Chapter 5)

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Introduction

Sentry User Guide

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Sentry User Guide

Using Sentry Alarm Control Terminal

Chapter 2 Using Sentry Alarm Control Terminal

This chapter describes the procedures for using the Sentry Alarm Control

Terminal.

Logging In

As with many of the Sentry Alarm Control Terminal features, the Log In screen is optional. If your terminal is configured to show the Log In screen, use the following steps to log in:

1.When the Log In screen displays, (Figure 2-1, “Log In screen” on page 3) the cursor appears in the Login Name field. Type your log in name and press Enter.

2.Type your password in the Password field and press Enter. You will not see the password when you type it.

The NEC Sentry main screen (Figure 2-2, “NEC Sentry screen” on page 4) displays.

Note: If you don’t know your log in name or password, see your administrator

.

Default Operator

***NEC SENTRY***

05/01/96 14:25:46

 

 

 

Login Name:

Password:

Press Enter to accept input or <Esc> to cancel.

Figure 2-1 Log In screen

NDA-30079 Revision 1.0

Page 3

NEC Sentry User Guide

Using Sentry Alarm Control Terminal

Sentry User Guide

Default Operator

 

***NEC SENTRY***

05/01/96 14:25:46

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Administrative (211)

 

 

 

 

 

 

 

 

 

2 Callers

 

 

 

Date

 

 

 

Time

 

 

 

Ext

 

 

Location

 

 

Status

01

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

01/01/96

09:40:10

2400

Administration

Released

02

01/01/96

09:40:15

4477

Building A

Released

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Fire Emergency (222)

 

 

 

 

 

 

 

 

 

2 Callers

 

 

 

Date

 

 

 

Time

 

 

 

Ext

 

 

Location

 

 

Status

01

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

01/01/96

 

09:40:10

 

2400

 

Administration

 

Released

02

01/01/96

09:40:15

4477

 

Building A

 

Released

Security Feature

Ext

Ring

Answer

Release

Queue

Abandon

Total

Administrative

211

1

1

0

0

0

2

Fire/Emergency

222

0

0

2

0

0

2

Watch Call

333

0

0

0

0

0

0

Annoyance Trap

*69

0

0

0

0

0

0

No Dial Alarm

 

0

0

0

0

0

0

 

 

 

 

 

 

 

 

Figure 2-2 NEC Sentry screen

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NDA-30079 Revision 1.0

Sentry User Guide

Using Sentry Alarm Control Terminal

Screen Layout

You can customize the layout of the Sentry Alarm Control Terminal screens, such as the format of windows on the screen and the type of information displayed. To show you the different parts of the screen and what they do, the default formats are illustrated in this guide. See your administrator or refer to the Sentry Alarm Control Installation Guide for information on customizing the screen layout.

Figure 2-3, “NEC Sentry main screen” on page 5 illustrates the default Sentry

Alarm Control Terminal screen layout.

Title Bar

Feature

Windows

Status

Window

Message Bar

Default Operator

 

***NEC SENTRY***

05/01/96 14:25:46

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Administrative (211)

 

 

 

 

 

 

 

 

 

2 Callers

 

 

 

Date

 

 

 

Time

 

 

 

Ext

 

 

Location

 

 

Status

01

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

01/01/96

09:40:10

2400

Administration

Released

02

01/01/96

09:40:15

4477

Building A

Released

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Fire Emergency (222)

 

 

 

 

 

 

 

 

 

2 Callers

 

 

 

Date

 

 

 

Time

 

 

 

Ext

 

 

Location

 

 

Status

01

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

01/01/96

 

09:40:10

 

2400

 

Administration

 

Released

02

01/01/96

09:40:15

4477

 

Building A

 

Released

Security Feature

Ext

Ring

Answer

Release

Queue

Abandon

Total

Administrative

211

1

1

0

0

0

2

Fire/Emergency

222

0

0

2

0

0

2

Watch Call

333

0

0

0

0

0

0

Annoyance Trap

*69

0

0

0

0

0

0

No Dial Alarm

 

0

0

0

0

0

0

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Figure 2-3 NEC Sentry main screen

 

The default screen layout includes the following sections and windows:

Title Bar

The title bar is made up of one line at the top of the screen. The title bar includes

 

(from left to right):

 

Terminal name

 

“NEC Sentry” title

 

• Current date and time

Feature Windows

The feature windows show the real-time information from a Sentry application. For

 

example, you might see conference call information from the Emergency

Conference application. If someone calls the Fire Emergency conference number, you see information such as how many callers are conferencing and what extensions they are using. You can change the feature window to show another Sentry application. Refer to Showing Feature Windows on page 15 for more information.

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Using Sentry Alarm Control Terminal

Sentry User Guide

Feature

Windows (Continued)

The following information is included in the default configuration for feature windows:

Security Feature

(Unlabeled.) The name of the security feature, such as Fire

 

Emergency.

Monitored extension

(Unlabeled.) The monitored extension number for the feature.

 

This is the number a user dials to use the security feature and

 

to initiate a conference call.

Number of callers

(Unlabeled.) The total number of callers. This includes all

 

calls that have been placed, even if they are queued or

 

released.

Line number

(Unlabeled.) The line number identifying the caller

 

information.

Date

The date of the call.

Time

The time of the most recent action on the call, such as when

 

the call was released.

Ext

The caller’s extension. The format of the extension may be

 

one of the following:

 

Integer - (Example: 1000). The format used for a station

 

connected to the PBX or a station on another PBX via CCIS

 

with ANI data that can be converted to an integer.

 

Route/Trunk or CCIS - (Example: 004/001). The format

 

used for a call on route 4 / trunk 1. This call could be an

 

outside call or CCIS.

Location

The location of the caller’s extension.

 

If the call is a route/trunk without ANI data, an outside call, or

 

CCIS, “Trunk” displays in this field.

 

If the outside call has ANI data, “Trunk” displays, followed by

 

the caller’s telephone number. (Example: Trunk: (972) 555-

 

1212).

 

If a CCIS call with ANI cannot be converted to an integer, the

 

display would look similar to: CCIS 25#1000

Status

The status of the call, which is one of the following:

 

Ringing - The caller’s phone is ringing or is calling another

 

extension.

 

Answered - The caller’s phone has been answered.

 

Released - The caller’s phone has been answered and

 

released.

 

Queued - The caller could not be connected because a line

 

was not available. The call is placed into a queue and will be

 

connected when a line is available.

 

Abandoned - The caller was queued and then hung up before

 

a line was available.

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NDA-30079 Revision 1.0

Sentry User Guide

Using Sentry Alarm Control Terminal

Status Window The status window provides a summary of the information for each feature window. You can scroll the lines to find information about each security feature. You also can hide and show the status window. Refer to Hiding the Status Window on page 12 for more information.

The following information is included in the default configuration for the status window:

Security Feature

The name of the security feature, such as Fire Emergency.

Ext

The extension number that a caller uses to activate a feature.

Ring

The number of calls that are ringing.

Answer

The number of calls that have been answered.

Release

The number of calls that have been released.

Queue

The number of queued callers.

Abandon

The number of callers who abandoned the call (queued, but

 

hung up).

Total

The total number of callers.

Message Bar The message bar is at the bottom of the default screen configuration. It displays status and error messages. You can clear messages from the screen by pressing an assigned function key. Refer to Clearing the Message Bar on page 20 for more information.

NDA-30079 Revision 1.0

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