NEC Second Party Alert User Guide

SECOND PARTY ALERT

An

Open Application Interface (OAI)

User and Installation Guide

NEC America, Inc.

NDA-30041-005

Revision 5

July, 1999

Stock # 241719

LIABILITY DISCLAIMER

NEC America reserves the right to change the specifications, functions, or features in this document at any time without notice. NEC America has prepared this document for use by its employees and customers. The information contained herein is the property of NEC America and shall not be reproduced without prior written approval from NEC America.

Copyright 1999

NEC America, Inc.

Second Party Alert User and Installation Guide	CONTENTS

TABLE OF CONTENTS

Page

Chapter 1 - OPERATING PROCEDURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Start Second Party Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Caller Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Browse List of Callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Signal an Internal Caller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Return Call to an Internal Caller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Return Call to an Outside Caller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Quit Second Party Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Display Formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Internal Call Display Format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 External Call Display Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 CCIS Call Display Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Function Key Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Chapter 2 - INSTALLATION AND CONFIGURATION. . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Software Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Access System Administration Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Change Facility Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Configure Application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Chapter 3 - DATABASE REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Name Display Database Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Phone Line Database Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Tenant Number Database Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Chapter 4 - MAT ASSIGNMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

AIPT Command: (Assignment of Interface I/O Port Data in IP) . . . . . . . . . . . . . . . . . . . . . . . . . . 34 ASYD Command: Assignment of System Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 ASDT Command: Assignment of Station Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 AOKC Command: (Assignment of OAI Key Codes) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 AKYD Command: (Assignment of Dterm Function Key) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 ASHU Command: Assignment of Station Hunting-Group Data . . . . . . . . . . . . . . . . . . . . . . . . . . 36

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Second Party Alert User and Installation Guide FIGURES

LIST OF FIGURES

Figure	Title	Page
1-1	Dterm Telephone Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . . 2
1-2	Caller ID SPA Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . 2
1-3	Example of SPA Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . 3
1-4	Signal Internal Caller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . 4
1-5	Placing an Internal Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . 5
1-6	Placing an Outside Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . 6
1-7	Dterm Telephone Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . 6
1-8	Dterm Display (Internal Call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . 7
1-9	Dterm Display (External Call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . 8
1-10	Dterm Display (CCIS Call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . 9
1-11	Dterm Keypad Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 10
2-1	Active Application Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 13
2-2	Password Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 13
2-3	Previous Version Detected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 14
2-4	Delete Previous Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 14
2-5	Saved Previous Version Confirmation Message . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 14
2-6	Database Exists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 15
2-7	Verify MSF Op-code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 15
2-8	Confirm OAI Key Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 16
2-9	Verify Chime Tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 16
2-10	Secondary Line Chime Flag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 17
2-11	Local Area Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 17
2-12	Verify Trunk Access Prefix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 17
2-13	Local Call Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 18
2-14	SPA Auto-Config (New Config) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 19
2-15	SPA Auto-Config Complete (New Config). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 19
2-16	SPA Auto-Config (Existing Config) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 20
2-17	SPA Auto-Config Complete (Existing Config) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 20
2-18	Database Template Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 21
4-1	OAI Function Key Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 33
4-2	OAI Function Key Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 36

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Second Party Alert User and Installation Guide

OPERATING PROCEDURES

Chapter 1 OPERATING PROCEDURES

Introduction

Second Party Alert (SPA) allows you to identify the person who is calling on another line without interrupting the current call. If you receive a call on a secondary line while you are on the phone, you can press a function key that enables SPA to identify the caller on the Dterm Liquid Crystal Display (LCD) panel. Information can be displayed on more than one caller. Each time you press the function key, SPA displays the name and extension of the next caller. The calls are displayed in the order in which they are received.

You can also use SPA to send a signal to an internal caller that you are on another line and cannot answer. SPA then enables you to return the unanswered call later with the press of a key.

Note: SPA can work in conjunction with the OAI Name Display application which displays names and extensions on the Dterm. If Name Display is installed, SPA uses its database of employee names and extensions. If Name Display is not available, you must create an employee name and extension database for SPA during installation.

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OPERATING PROCEDURES

Second Party Alert User and Installation Guide

Procedures

The following procedures outline the steps for using Second Party Alert (SPA).

Start Second Party

Alert

You can start SPA at any time, even if you are already speaking on a line, by pressing the Dterm key assigned to SPA. If you are not sure which key to use, see

your system administrator.

1	2	3
4	5	6
7	8	9
*	0	#

To start SPA, press the assigned Dterm key at any time.

Caller

Identification

Figure 1-1 Dterm Telephone Set

If you are speaking to someone, and receive a internal or external call, SPA will display a message on the Dterm. The display has the format as specified in section Display Format on page 7 with a blank call signal. Some typical examples are:

1 SMITH 3805 10:00 AM WED 30

1[phone] 10:00 AM WED 30

1 CCIS #49234 10:00 AM WED 30

Figure 1-2 Caller ID SPA Display

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OPERATING PROCEDURES

Browse List of

Callers

When you are using SPA, information about incoming and outgoing calls displays on the Dterm LCD. Figure 1-3 illustrates a typical SPA display:

1 SMITH 3805 10:00 AM WED 30

Figure 1-3 Example of SPA Display

In the illustration above, a person named Smith is calling on line 1 from extension 3805. For more information about the items shown on the LCD, see “Display Formats” on page 7.

To browse the list of callers:

1.Make sure SPA is active. (For more information on activating SPA, see “Start Second Party Alert” on page 2.)

You will see one of the following types of information on the Dterm display:

•<Line number> <Name> <Extension Number> - The line number of the call followed by the caller’s name and extension, as in Figure 1-3.

•Outgoing - Indicates the call is an outgoing call placed from your phone.

•Unlisted - Information for the internal caller is not available.

•Outside - Indicates that the incoming call was placed from outside the PBX. (If ANI data is available, the area code, prefix, and suffix are displayed. See Figure 1-9 on page 8 for an example of an outside call with available ANI data.)

•No Calls - Indicates that no calls have been received or placed.

2.To view information for the next call on the display, press the assigned Dterm key (6 or 8).

3.To view information for the previous call on the display, press the assigned Dterm key (2 or 4).

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OPERATING PROCEDURES

Second Party Alert User and Installation Guide

Signal an Internal

Caller

If you are currently speaking with someone and receive an internal call, you can use SPA to identify who is calling. You can also signal the caller to acknowledge the call and indicate you are on another line.

1.When you receive the internal call, you can see the caller’s name and phone extension on your telephone display.

For more information on the display, refer to “Internal Call Display Format” on page 7.

2.To acknowledge the call and signal the caller that you are busy or on another line, press the Dterm key assigned for signaling a caller on a subline (1 or #).

The party hears a chiming sound. This sound indicates to the caller that you acknowledge the call but cannot answer right now.

When you browse the list of callers, the parties you signaled with the chime display with an asterisk (*) before their names as in Figure 1-4. For more information on how to browse a list, see “Browse List of Callers” on page 3.

1 * SMITH 3805 10:00 AM WED 30

Figure 1-4 Signal Internal Caller

Note: The Dterm display can only show six lines of information at one time. If you are on the phone, information for up to five calls can display. If you receive more than five calls, previous calls are overwritten on the display.

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OPERATING PROCEDURES

Return Call to an Internal Caller

To return an internal call:

1.Browse the list of callers to find the call you want to return. For more information on browsing calls and information displayed on the LCD, see “Browse List of Callers” on page 3 and “Internal Call Display Format” on page 7.

2.When information for the call you want to return is displayed, press the Dterm key assigned for returning a call (1 or #).

3.“Calling” or one of the following messages appears:

•“Phone Busy” — Indicates that the phone you are calling is busy.

•“Bad Number” — Indicates that the number is invalid.

•“Call Failed” — Indicates that an error occurred when the call was placed.

•“DB Error” — Indicates that a database error occured.

CALLING

Figure 1-5 Placing an Internal Call

4.When you browse the list of callers after returning a call (see “Browse List of Callers” on page 3), one of the following symbols appears before the party’s name and number:

•->

Displays when the number is called and no answer is received

•<-

Displays when the number is called and the party answers (internal calls only)

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OPERATING PROCEDURES

Second Party Alert User and Installation Guide

Return Call to an Outside Caller

To return an outside call:

1.Browse the list of callers to find the call you want to place. (See “Browse List of Callers” on page 3 and “External Call Display Format” on page 8 for more information.)

2.When information for the call you want to place is displayed, press the Dterm key assigned for returning a displayed call:

•For local and metro calls, Press #.

•For long distance calls, Press 1.

3.“Calling” or one of the following messages appears. You might also see one of the following messages:

•“Phone Busy” — Indicates that the phone you are calling is busy.

•“Bad Number” — Indicates that the number is invalid.

•“Call Failed” — Indicates that an error occurred when the call was placed.

•“DB Error” — Indicates that a database error occured.

CALLING

Figure 1-6 Placing an Outside Call

4.When you browse the list of callers after returning a call, the “->” symbol appears before the party’s name and number. (See “Browse List of Callers” on page 3 for more information on browsing a list.)

Quit Second Party

Alert

To quit using SPA, press the Dterm key assigned to SPA. If you are not sure which key to use, see your system administrator. The Dterm returns to its standard display.

1	2	3
4	5	6
7	8	9
*	0	#

Dterm 8DC

To quit SPA, press the assigned Dterm key at any time.

Figure 1-7 Dterm Telephone Set

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Second Party Alert User and Installation Guide OPERATING PROCEDURES

Display Formats

Internal Call			Internal call information displayed on the LCD is shown in the following table and
Display Format			described below:
			1 Character	1 Character	8 Characters	1 Character	5 Characters
	Field		Line Number	Call Signal	Name	Blank	Extension
				“ ”, “->”,	OUTGOING
	Values		“1” - “6”		UNLISTED	“ ”	“0” - “ 99999”
				“<-” or “*”
					Caller (ex: SMITH)

•The line number represents the line number of an incoming call. A station can have up to five secondary lines.

•1 - Prime number

•2 - first secondary line

•3 - next secondary line

(A blank character follows the line number.)

•The call signal is a single character indicating what actions the user performs on a call.

•This character is a blank if no action is performed.

•The “*” character displays when a chime tone is issued at the caller’s station.

Note: Only internal PBX callers can be notified with a chime tone.

•The “->” character displays when a number is called and no answer is received.

Note: The “<-” character displays when a number is called and the party answers. Internal PBX calls only.

•The name is an eight-character display retrieved from the name database. The name of the caller or one of the following messages displays in this field:

•“UNLISTED” — Displays if the name is not in the database.

•“OUTGOING” — Displays if the call is an outgoing call.

•The final field displays the caller’s extension.

1 SMITH 3805 10:00 AM WED 30

Figure 1-8 Dterm Display (Internal Call)

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