HP ZBook 17 G4 Mobile Workstation Maintenance And Service Manual
HP ZBook 17 G4 Mobile Workstation
HP ZBook 17 G4
Maintenance and Service Guide
© Copyright 2017 HP Development Company,
L.P.
NVIDIA and Quadro are trademarks and/or
registered trademarks of NVIDIA Corporation in
the U.S. and other countries. Red Hat
Enterprise Linux is a registered trademark of
Red Hat, Inc. in the United States and other
countries. Bluetooth is a trademark owned by
its proprietor and used by HP Inc. under license.
Intel, Pentium, and Core are trademarks of Intel
Corporation in the U.S. and other countries.
Windows is either a registered trademark or
trademark of Microsoft Corporation in the
United States and/or other countries.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. See
http://www.microsoft.com for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: March 2017
Document Part Number: 917650-001
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
authorized service provider parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 7
Locating hardware ................................................................................................................................................. 7
Locating software .................................................................................................................................................. 7
Right ....................................................................................................................................................................... 7
Left ......................................................................................................................................................................... 9
Display ................................................................................................................................................................. 10
Top ........................................................................................................................................................................ 11
TouchPad ........................................................................................................................................... 11
Lights ................................................................................................................................................. 12
Buttons and ngerprint reader ......................................................................................................... 13
Special function keys ........................................................................................................................ 14
Using the hot keys ............................................................................................................................. 15
Bottom ................................................................................................................................................................. 16
Front ..................................................................................................................................................................... 17
Locating system information .............................................................................................................................. 17
3 Illustrated parts catalog .............................................................................................................................. 19
Computer major components .............................................................................................................................. 19
Display assembly subcomponents ...................................................................................................................... 22
Miscellaneous parts ............................................................................................................................................. 23
4 Removal and replacement procedures preliminary requirements .................................................................... 24
Tools required ...................................................................................................................................................... 24
Service considerations ......................................................................................................................................... 24
Plastic parts ....................................................................................................................................... 24
Cables and connectors ...................................................................................................................... 25
Drive handling ................................................................................................................................... 25
Grounding guidelines ........................................................................................................................................... 26
Electrostatic discharge damage ........................................................................................................ 26
Packaging and transporting guidelines .......................................................................... 27
Workstation guidelines ................................................................................................... 27
Equipment guidelines ..................................................................................................... 28
vii
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 29
Component replacement procedures .................................................................................................................. 29
Service door ....................................................................................................................................... 30
Battery ............................................................................................................................................... 31
Base enclosure .................................................................................................................................. 33
Hard drive(s) and internal frame ....................................................................................................... 33
Solid-state drives (M.2) ..................................................................................................................... 38
WLAN module .................................................................................................................................... 40
WWAN module ................................................................................................................................... 42
Memory module ................................................................................................................................ 44
6 Removal and replacement procedures for authorized service provider parts .................................................... 47
Component replacement procedures .................................................................................................................. 47
RTC battery ........................................................................................................................................ 48
Speakers ............................................................................................................................................ 49
TouchPad ........................................................................................................................................... 50
Smart card reader and frame ............................................................................................................ 51
Fingerprint reader board ................................................................................................................... 53
Fan ..................................................................................................................................................... 54
Heat sink ............................................................................................................................................ 56
Discrete graphics board .................................................................................................................... 59
Display LED board ............................................................................................................................. 60
Keyboard ........................................................................................................................................... 62
System board .................................................................................................................................... 64
Display assembly ............................................................................................................................... 68
Top cover ........................................................................................................................................... 74
7 Troubleshooting guide ................................................................................................................................. 75
Resources ............................................................................................................................................................. 76
General troubleshooting steps ............................................................................................................................ 76
Identify the issue ............................................................................................................................... 77
1. Understand the issue .................................................................................................. 77
Boot up sequence ......................................................................................... 77
Failure classication ..................................................................................... 77
2. Examine the environment .......................................................................................... 79
3. Perform a visual inspection of hardware ................................................................... 80
4. Update BIOS and drivers ............................................................................................. 80
Manually updating BIOS and drivers ............................................................ 80
Remotely deploying BIOS and drivers .......................................................... 80
Analyze the issue ............................................................................................................................... 80
viii
5. Remove or uninstall recently added hardware, software .......................................... 80
6. HP Hardware Diagnostics and Tools ........................................................................... 81
HP PC Hardware Diagnostics (UEFI) ............................................................. 81
HP Support Assistant (HPSA) ....................................................................... 83
HP BIOS Conguration Utility (BCU) ............................................................. 84
HP Image Diagnostic Tool ............................................................................. 84
HP Thermal Monitor ..................................................................................... 84
Non HP diagnostics tools ............................................................................. 84
7. Status lights, blinking light codes, troubleshooting lights, and POST error
messages ........................................................................................................................ 85
Status lights .................................................................................................. 85
Interpreting system validation diagnostic front panel LEDs and
audible codes ................................................................................................ 86
POST error messages ................................................................................... 87
Power Good (Troubleshooting) lights .......................................................... 89
Resolve the issue ............................................................................................................................... 90
8. Hard reset .................................................................................................................... 90
9. Soft reset (Default Settings) ....................................................................................... 91
10. Reseat cables and connections ................................................................................ 91
11. Test with minimum conguration ............................................................................ 92
Essential hardware conguration ................................................................ 92
Safe mode ..................................................................................................... 93
12. Test with veried working conguration (hardware and/or operating system) ..... 93
13. Replace the system board ........................................................................................ 93
Verify solution ................................................................................................................................... 94
Helpful Hints ........................................................................................................................................................ 94
At startup ........................................................................................................................................... 94
During operation ............................................................................................................................... 95
Consulting with HP Service ............................................................................................................... 95
Common issues and possible solutions .............................................................................................................. 96
Power-on issues ................................................................................................................................ 96
No Power ......................................................................................................................... 96
Intermittent power-on, shutdown, reboot ..................................................................... 98
AC adapter issue ........................................................................................................... 100
Battery not recognized, not charging ........................................................................... 100
Battery discharges too fast .......................................................................................... 102
Burnt smell .................................................................................................................... 103
POST ................................................................................................................................................ 103
No video (with power) ................................................................................................... 103
Blinking lights ............................................................................................................... 104
Diagnostics error messages ......................................................................................... 105
ix
BIOS password .............................................................................................................. 106
Performance (OS) ............................................................................................................................ 106
Intermittent shutdown ................................................................................................. 107
Blue screen .................................................................................................................... 108
Freeze at Windows Logo (hang/lockup) ....................................................................... 110
Electromagnetic Interference (EMI) .............................................................................. 111
No wake up .................................................................................................................... 112
Unresponsive ................................................................................................................ 113
Slow performance ......................................................................................................... 113
HP Smart Adapter warning message ........................................................................... 114
Incorrect time and date ................................................................................................ 114
Display ............................................................................................................................................. 115
Display anomalies ......................................................................................................... 115
Symptom .................................................................................................... 115
Quick check ................................................................................................. 116
HP PC Hardware Diagnostics (UEFI) for video test ..................................... 116
Display assembly diagram ......................................................................... 117
Dead pixel ..................................................................................................................... 117
No video (internal) ........................................................................................................ 117
No video (external) ....................................................................................................... 118
DisplayPort/VGA ........................................................................................................... 118
HDMI .............................................................................................................................. 118
No or bad external video via docking ........................................................................... 119
Incorrect or missing color/distorted image .................................................................. 119
Touch screen ................................................................................................................. 120
I/O devices ....................................................................................................................................... 121
Keyboard ....................................................................................................................... 121
Keyboard point stick ..................................................................................................... 122
Keyboard backlight ....................................................................................................... 122
TouchPad ....................................................................................................................... 123
Network Connectivity Ethernet (RJ-45 jack) ................................................................ 123
Network connectivity wireless (WLAN) ........................................................................ 124
WWAN ............................................................................................................................ 125
USB ................................................................................................................................ 126
Smart card reader ......................................................................................................... 127
Speaker, headphone - audio issues .............................................................................. 128
Thunderbolt (TB) ........................................................................................................... 129
Thunderbolt 3 dock ....................................................................................................... 130
Storage ............................................................................................................................................ 131
Hard drive/solid-state drive not recognized ................................................................ 133
No boot to operating system (no read/write error) ..................................................... 133
x
Read-write error ........................................................................................................... 134
Slow performance ......................................................................................................... 134
Blue screen (BSOD) error .............................................................................................. 134
Noisy hard drive ............................................................................................................ 135
Mechanical ....................................................................................................................................... 136
Fan error message - 90B .............................................................................................. 136
Noise (sound) ................................................................................................................ 137
Fan runs constantly ...................................................................................................... 138
Thermal shutdown (hot) ............................................................................................... 139
Stuck power button ...................................................................................................... 140
Additional information ...................................................................................................................................... 140
Acronyms ......................................................................................................................................... 140
Blinking lights and boot error codes ............................................................................................... 142
Processor not executing code ...................................................................................... 142
BIOS recovery code unable to nd valid BIOS recovery image ..................................... 142
Memory module error ................................................................................................... 142
Graphics Controller Error (No Controller) ..................................................................... 143
Failure - System Board Error ........................................................................................ 143
Intel Trusted Execution Technology (TXT) Error .......................................................... 143
Sure Start unable to nd valid BIOS Boot Block image ................................................ 143
Sure Start has identied a problem (Manual Recovery Policy Set) .............................. 144
POST Error Messages and User Actions .......................................................................................... 144
Routine Maintenance for Performance Improvement .................................................................... 146
Common Blue Screen Error Messages ............................................................................................ 146
Error message list ......................................................................................................... 146
Bug check symbolic names ........................................................................................... 146
Microsoft general troubleshooting of Windows bug check codes ............................... 147
Use Windows Debugging Tool ......................................................................................................... 147
Windows Software Development Kit (SDK) .................................................................. 148
Display Issue: Pixel Anomalies ........................................................................................................ 152
Cable management ......................................................................................................................... 153
Connector types .............................................................................................................................. 154
8 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 156
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................. 156
Additional BIOS crisis recovery tool .................................................................................................................. 157
9 Specications ............................................................................................................................................ 158
Computer specications .................................................................................................................................... 158
xi
10 Power cord set requirements .................................................................................................................... 159
Requirements for all countries .......................................................................................................................... 159
Requirements for specic countries and regions ............................................................................................. 160
11 Statement of memory volatility ................................................................................................................ 162
Nonvolatile memory usage ............................................................................................................................... 164
Questions and answers ..................................................................................................................................... 166
Using HP Sure Start (select models only) .......................................................................................................... 167
12 Recycling ................................................................................................................................................ 168
Index ........................................................................................................................................................... 169
xii
1 Product description
Category Description
Product Name HP ZBook 17 G4 Mobile Workstation
Processors 7th Generation Intel® Core™ i5 Processor, Kaby Lake, quad-core, BGA:
Core i5-7300HQ ( 2.5 GHz ( up to 3.5 GHz )/2400 MHz/ 6 MB L3 cache/45W )
Core i5-7440HQ ( 2.8 GHz ( up to 3.8 GHz )/2400 MHz/6 MB L3 cache/45W )
7th Generation Intel® Core™ i7 Processor, Kaby Lake, quad-core, BGA:
Core i7-7700HQ ( 2.8 GHz ( up to 3.8 GHz )/2400 MHz/6 MB L3 cache/45W )
Core i7-7820HQ ( 2.9 GHz ( up to 3.9 GHz )/2400 MHz/8 MB L3 cache/45W )
7th Generation Intel® XEON Processor, Kaby Lake, quad-core, BGA:
Xeon E3-1505M v6 ( 3.0 GHz ( up to 4.0 GHz )/2400 MHz/8 MB L3 cache/45W )
Xeon E3-1535M v6 ( 3.1 GHz ( up to 4.2 GHz )/2400 MHz/8 MB L3 cache/45W )
Chipset Intel Kabylake-H CM238
Graphics Intel UMA Graphics - with shared video memory
GT2 Integrated Graphics
Discrete MXM Daughter card:
NVIDIA N17P-Q1 4GB GDDR5 (256Mb x 32, 1.35V, 6Gbps, Qty 4)
NVIDIA N17P-Q3 4GB GDDR5 (256Mb x 32, 1.35V, 5Gbps Qty 4)
NVIDIA N17E-Q1 6GB GDDR5 (256Mb x 32, 1.35V, 7Gbps) procured from NVIDIA as MXM card complete
assembly
NVIDIA N17E-Q3 8GB GDDR5 (256Mb x 32, 1.35V, 7Gbps) procured FROM NVIDIA as MXM card complete
assembly
AMD Ban XT GL 4GB GDDR5 (256Mb x 32, 1.5V, 1500MHz to 1750MHz, Qty 4)128-bit FBW
Supports "No Discrete Graphics" option
Supports Hybrid (Switchable) Graphics
Supports NVIDIA Optimus Technology
Supports AMD Enduro Technology
Supports Open GL
Supports DisplayPort 1.2 (supported thru Thunderbolt 3)
Total displays support up to 4 discrete; 3 UMA (through Trump Docking Station)
Supports NVIDIA Mosaic Technology
Supports AMD Eyenity
Panel All panels are 16:9 aspect ratio
17.3" (LED backlight):
17.3" HD+ AG LED SVA, (1600 x 900 resolution, 220nits, 60%CG, eDP, at)
1
Category Description
17.3" HD+ AG LED SVA with camera, (1600 x 900 resolution, 220nits, 60%CG, eDP, at)
17.3" FHD AG LED UWVA, (1920 x 1080 resolution, 300nits, 72%CG, eDP, at)
17.3" FHD AG LED UWVA with camera, (1920 x 1080 resolution, 300nits, 72%CG, dDP, at)
17.3" FHD AG LED UWVA Touch with camera, (1920 x 1080 resolution, 300nits, 72%CG slim, eDP+PSR)
INCLUDE TOUCH AND DIRECT BONDING SA, not available with WWAN
17.3" UHD AG "RG phosphors + B-LED " UWVA Dream Color 3 - 10 bit, (3840 x 2160 resolution, 300nits, 95%
NTSC) NOT available with WWAN / UMA Graphics / 1 DIMM Memory
17.3" UHD AG "RG phosphors + B-LED " UWVA Dream Color 3 with camera - 10 bit, (3840 x 2160 resolution,
300nits, 95% NTSC) NOT available with WWAN / UMA Graphics / 1 DIMM Memory
Memory Four SODIMM slots (Three or Four SODIMM module combination only available with Quad Core processors)
(4) slots are customer accessible / upgradeable
DDR4-2400 SODIMMS
Supports Dual Channel Memory
Supports up to 64GB
System Supports the following congurations:
DDR4-2400 SODIMMS
8192MB Total System Memory (8192MB x 1), available with Core processor only
8192MB Total System Memory (4096MB x 2), available with Core processor only
16384MB Total System Memory (8192MB x 2), available with Core processor only
16384MB Total System Memory (4096MB x 4), available with Core processor only
16384MB Total System Memory (16384MB x 1), available with Core processor only
32768MB Total System Memory (16384MB x 2), available with Core processor only
32768MB Total System Memory (8192MB x 4), available with Core processor only
65536MB Total System Memory (16384MB x 4), available with Core processor only
ECC DDR4-2400:
8192MB Total System Memory (8192MB x 1), available with Xeon processor only
16384MB Total System Memory (8192MB x 2), available with Xeon processor only
16384MB Total System Memory (16384MB x 1), available with Xeon processor only
32768MB Total System Memory (16384MB x 2), available with Xeon processor only
32768MB Total System Memory (8192MB x 4), available with Xeon processor only
65536MB Total System Memory (16384MB x 4), available with Xeon processor only
All other combinations test only
Standard Memory - (12GB (4GB+4GB+4GB, 8GB+4GB); 16GB (4GB+4GB+8GB); 20GB (8GB+4GB+4GB+4GB;
8GB+8GB+4GB); 24GB (16GB+8GB, 4GB+4GB+8GB+8GB, 8GB+8GB+8GB, 4GB+4GB+16GB); 28GB (16GB+4GB
+4GB+4GB); 32GB (16GB+4GB+4GB, 16GB+8GB+8GB); 36GB(16GB+16GB+4GB); 40GB(16GB+16GB+4GB+4GB,
16GB+8GB+8GB+8GB, 16GB+16GB+8GB); 48GB(16GB+16GB+8GB+8GB, 16GB+16GB+16GB))
ECC Memory - 24GB (16GB+8GB, 8GB+8GB+8GB); 32GB (16GB+8GB+8GB); 40GB(16GB+8GB+8GB+8GB, 16GB
+16GB+8GB); 48GB(16GB+16GB+8GB+8GB, 16GB+16GB+16GB))
Primary M.2 Storage M.2 (NGFF) SS/DS Solid State Drive (2280), set as primary storage if selected
2 Chapter 1 Product description
SATA:
Category Description
512 GB SATA-3 SS TLC SSD FIPS-140-2
256 GB SATA-3 Self-Encrypting Drive (Opal 2) TLC
PCIe:
256 GB PCIe (NVMe) TLC, HP Z Turbo Drive
256 GB PCIe (NVMe) MLC, HP Z Turbo Drive
512 GB PCIe (NVMe) MLC, HP Z Turbo Drive
1 TB PCIe (NVMe) MLC, HP Z Turbo Drive
512 GB PCIe (NVMe) TLC Opal 2, HP Z Turbo Drive2
Secondary M.2
Storage
Primary 2.5" SATA
Storage
M.2 (NGFF) SS/DS Solid State Drive (2280), only available if primary M.2 is selected
SATA:
512 GB SATA-3 SS TLC SSD FIPS-140-2
256 GB SATA-3 Self-Encrypting Drive (Opal 2) TLC
PCIe:
256 GB PCIe (NVMe) TLC, HP Z Turbo Drive, not available if primary M.2 SATA drive is selected
256 GB PCIe (NVMe) MLC, HP Z Turbo Drive, not available if primary M.2 SATA drive is selected
512 GB PCIe (NVMe) MLC, HP Z Turbo Drive, not available if primary M.2 SATA drive is selected
1 TB PCIe (NVMe) MLC, HP Z Turbo Drive, not available if primary M.2 SATA drive is selected
512 GB PCIe (NVMe) TLC Opal 2, HP Z Turbo Drive2, not available if primary M.2 SATA drive is selected
Primary 2.5" Storage is not a required category if PCIe SSD is selected
Supports SATA, 7mm/9.5mm, 2.5" HDDs
SATA, 2.5" HDDs:
Support 3D DriveGuard
500 GB 7200 rpm Self Encrypting Drive (SED, FIPS-140-2) or equivalent OPAL 2
500 GB 7200 rpm
500 GB 7200 rpm Self Encrypting Drive (SED) OPAL 2
1TB 7200rpm
500 GB 5400 rpm Hybrid 8GB cache
2.5" SSD
256 GB SATA TLC
1TB SATA TLC
primary HDD/SSD carrier only (no drive included), required selection if SATA storage is not selected
Secondary 2.5" SATA
Storage
2.5" Storage is not a required category if M.2 SSD is selected, only available if primary 2.5" SATA is
selected
Supports SATA, 7mm/9.5mm, 2.5" HDDs
SATA, 2.5" HDDs:
Support 3D DriveGuard
500 GB 7200 rpm Self Encrypting Drive (SED, FIPS-140-2) or equivalent OPAL 2
3
Category Description
500 GB 7200 rpm
500 GB 7200 rpm Self Encrypting Drive (SED) OPAL 2
1TB 7200rpm
500 GB 5400 rpm Hybrid 8GB cache
2.5" SSD
256 GB SATA TLC
1TB SATA TLC
primary HDD/SSD carrier only (no drive included), required selection if secondary SATA storage is not selected
Audio and video HP Bang & Olufsen Audio
Intel SST Audio, supported on Win 10
Microphone (Dual Array, conguration tied to camera)
Camera (720p HD)
Supports "No Camera" option
Stereo Speakers (2)
Ethernet Intel I219LM (Jacksonville-LM) 10/100/1000 Ethernet NIC (Intel® I219 Gigabit Network Connection)
S3/S4/S5 wake on LAN
The following support HBMA (via UEFI PXE boot and Windows OS): embedded NIC, Trump, Ace Plus, Bert, and
Ernie.
The following dongles only support S3 wake on LAN: Ace Plus.
Wireless WPAN Bluetooth:
BT4.2 only supported via Combo card
WLAN:
WLAN options via Minicard:
Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adaptor (vPro) - Windstorm Peak
Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adaptor (non-vPro)- Windstorm Peak,
not available with iAMT
WLAN Antennas (2) (congured at top of panel on all units)
Bluetooth Disabled IOPT, available with Combo WLAN
Supports "No WLAN/No BT" option
Support for HP Sure Connect
Support for Miracast
WWAN:
SIM Module (3FF/micro SIM): (user Accessible behind battery), SIM slot 100% attach
Foxconn MDM9625 LTE/EVDO/HSPA+ NGFF (Amstel) Foxconn HP It4120 LTE/EVDO/HSPA+ w/GPS M.2
(Amstel), HP lt4120 Qualcomm® Snapdragon™ X5 LTE Mobile Broadband Module
Huawei HP It4132, LTE/HSPA+ 4G w/GPS M.2 (Macan)
Fibocom HP hs3210 WW HSPA+ w/o GPS (Wrangler 2)
WWAN Antennas (2) (world wide 5 band, congured at top of panel on all units except UHD)
4 Chapter 1 Product description
Category Description
Supports "No WWAN" option, include platform specic SA WWAN screw
Supports WWAN After Market Option
External media cards Integrated SD UHS-II ash media slot (Realtek) - supports SD, SDHC, SDXC
Ports VGA (Dsub 15 pin) supporting:
1920 x 1200 external resolution @ 75Hz
Hot Plug / Unplug and auto detect
(2) USB Type-C (Thunderbolt 3)
(1) HDMI (2.0)
(1) USB 3.0 Charging Port (S3/S5)
(3) USB 3.0 Ports
RJ-45 / Ethernet
Combo mic-in / Stereo Headphone Jack
Multi-Pin AC Port
Docking Docking Support:
HP Thunderbolt Docking Station
Keyboard/pointing
devices
Power requirements Battery:
Keyboard:
Full sized Chiclet (Island-style) keyboard w/ separate numeric keypad:
Backlit keyboard with separate numeric keypad
Win 10 Dual Point (3 pick buttons point stick x 3 pick buttons touchpad)
DuraKeys
Spill Resistant with drain
Touchpad requirements:
On/O button
Glass with chemical etched surface
Supports 2-way scroll
Taps enabled as default
Gestures enabled by default - 2 Finger Scrolling, 2 Finger Zoom (Pinch)
Image sensor touchpad
6-cell HP Long Life Prismatic 96 Whr (4.21 Ahr), 606080
AC adapter (4.5mm DC jack)
200W SLIM Smart AC Adapter
Power Cord (localized)
3-wire plug (with ground pin) (C13) (1.8m)
Security Supports Security Lock
TPM 2.0 (Inneon; soldered down)
Fingerprint Reader, 100% attach for RCTO
5
Category Description
Supports "No Fingerprint Reader" option
Integrated Smart Card Reader (Active) (Alcor), 100% attach
BIOS Preboot power on - BIOS option (Password, Fingerprint)
Drive Encryption preboot option - (Password, Fingerprint, Selected Smartcards)
Operating system Windows 10 - Redstone 1
Preinstalled:
Win 10 Home 64 High-end
Win 10 Home 64 High-end Single Language
Win 10 Home High End 64 Chinese Market - CPPP, only available for People’s Republic of China
Win 10 Pro 64
FreeDOS 2.0
Restore Media:
Win 10 DRDVD
Win 10 DRUSB
Win 10 Pro 64 OSUSB
Win 10 Pro 64 OSDVD
Certied:
Microsoft WHQL
Red Hat Enterprise Linux (RHEL)
Supported:
Red Hat Enterprise Linux (RHEL) 7.x 64bit
Web-only Support:
Windows 10 Enterprise 64
Win 10 Enterprise 64 LTSB 1507
Tested and Documented:
Windows 7 Pro 64
Windows 7 Enterprise 64
Serviceability End user replaceable parts:
6 Chapter 1 Product description
AC Adapter
Battery
Hard Drive/SSD
M.2 SSD
Memory
WLAN
WWAN
2 External component identication
Locating hardware
To nd out what hardware is installed on your computer:
▲
Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
▲
Select the Start button, and then select All apps.
‒ or –
Right-click the Start button, and then select Programs and Features.
Right
Component Description
(1) Smart card reader Supports optional Smart cards.
(2) Audio-out (headphone)/Audio-in
(microphone) combo jack
Connects optional powered stereo speakers, headphones, earbuds, a
headset, or a television audio cable. Also connects an optional headset
microphone. This jack does not support optional standalone
microphones.
Locating hardware 7
Component Description
WARNING! To reduce the risk of personal injury, adjust the volume
before putting on headphones, earbuds, or a headset. For additional
safety information, refer to the Regulatory, Safety, and Environmental
Notices.
To access this guide:
1. Type support in the taskbar search box, and then select the HP
Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then select User
Guides.
NOTE: When a device is connected to the jack, the computer speakers
are disabled.
(3) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse, external
drive, printer, scanner or USB hub.
(4) HDMI port Connects an optional video or audio device, such as a high-denition
television, any compatible digital or audio component, or a high-speed
High Denition Multimedia Interface (HDMI) device.
(5) External monitor port Connects an external VGA monitor or projector.
(6) USB Type-C (Thunderbolt-3-
enabled) ports (2)
(7) Power connector Connects an AC adapter.
(8) Battery light When AC power is connected:
Connect any USB device with a Type-C connector.
NOTE: USB Type-C ports charge products such as cell phones,
laptops, tablets, and MP3 players, even when the computer is o. Also,
some USB Type-C ports connect DisplayPort, VGA, HDMI,
ThunderboltTM, and other video devices to provide video output.
NOTE: Adapters (purchased separately) may be required.
●
White: The battery charge is greater than 90 percent.
●
Amber: The battery charge is from 0 to 90 percent.
●
O: The battery is not charging.
When AC power is disconnected (battery not charging):
●
Blinking amber: The battery has reached a low battery level.
When the battery has reached a critical battery level, the battery
light begins blinking rapidly.
●
O: The battery is not charging.
8 Chapter 2 External component identication
Left
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it may
not prevent the computer from being mishandled or stolen.
(2) RJ-45 (network) jack/status lights Connects a network cable.
●
Green (left): The network is connected.
●
Amber (right): Activity is occurring on the network.
(3) USB 3.0 ports (2) Connect an optional USB device, such as a keyboard, mouse, external
drive, printer, scanner or USB hub.
(4) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse, external
drive, printer, scanner or USB hub. Standard USB ports will not charge
all USB devices or will charge using a low current. Some USB devices
require power and require you to use a powered port.
NOTE: USB charging ports can also charge select models of cell
phones and MP3 players, even when the computer is o.
(5) Memory card reader Reads optional memory cards that store, manage, share, or access
information.
Left 9
Display
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks
(WLANs). The internal antennas for your product will be located within this area.
(2) WWAN antennas (select products
only)*
(3) Internal microphones (2) Record sound.
(4) Webcam light (select products only) On: The webcam is in use.
(5) Webcam (select products only) Records video and captures photographs. Some models allow you to video
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then select User Guides.
Send and receive wireless signals to communicate with wireless wide area networks
(WWANs). The internal antennas for your product will be located within this area.
conference and chat online using streaming video.
To use the webcam:
▲ Type camera in the taskbar search box, and then select Camera.
10 Chapter 2 External component identication
Top
TouchPad
Component Description
(1) Pointing stick Moves the pointer and selects or activates items on the screen.
(2) Left pointing stick button Functions like the left button on an external mouse.
(3) TouchPad on/o button Turns the TouchPad on and o.
(4) TouchPad zone Reads your nger gestures to move the pointer or activate items on
the screen.
(5) Left TouchPad button Functions like the left button on an external mouse.
(6) Right pointing stick button Functions like the right button on an external mouse.
(7) Center pointing stick button Functions like the center button on an external mouse.
(8) Center TouchPad button Functions like the center button on an external mouse.
(9) Right TouchPad button Functions like the right button on an external mouse.
Top 11
Lights
Component Description
(1) Power light
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital letters.
(3) Microphone mute light
(4) Num lock light On: Num lock is on.
(5) Wireless light On: An integrated wireless device, such as a wireless local area network (WLAN)
(6) Mute light
(7) TouchPad light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving state. The
computer shuts o power to the display and other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a power-saving
state that uses the least amount of power.
●
Amber: microphone sound is o.
●
O: microphone sound is on.
device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all wireless devices
are o.
●
Amber: Computer sound is o.
●
O: Computer sound is on.
●
On: The TouchPad is o.
●
O: The TouchPad is on.
12 Chapter 2 External component identication
Buttons and ngerprint reader
Component Description
(1) Power button
(2) Wireless button Turns the wireless feature on or o but does not establish a wireless connection.
(3) Volume mute button Mutes and restores speaker sound.
●
When the computer is o, press the button to turn on the computer.
●
When the computer is on, press the button briey to initiate Sleep.
●
When the computer is in the Sleep state, press the button briey to exit
Sleep.
●
When the computer is in Hibernation, press the button briey to exit
Hibernation.
CAUTION: Pressing and holding down the power button results in the loss of
unsaved information.
If the computer has stopped responding and shutdown procedures are
ineective, press and hold the power button for at least 5 seconds to turn o the
computer.
To learn more about your power settings, see your power options.
▲ Type power in the taskbar search box, and then select Power and sleep
settings.
‒ or –
Right-click the Start button, and then select Power Options.
A wireless network must be set up before a wireless connection is possible.
(4) Fingerprint reader (select
products only)
Allows a ngerprint logon to Windows®, instead of a password logon.
Top 13
Special function keys
Component Description
(1) esc key Displays system information when pressed in combination with
(2) fn key Executes frequently used system functions when pressed in
the fn key.
combination with a function key, the num lock key, or the esc
key.
See Using the hot keys on page 15.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) num lock key Turns the numeric keypad on and o.
(5) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard that
enables you to add, subtract, and perform other numeric tasks.
When num lock is on, the integrated keypad can be used like an
external numeric keypad.
14 Chapter 2 External component identication
Using the hot keys
To use a hot key:
▲
Press the fn key, and then press the correct function key represented by the icons below.
Press fn+function key Description
Initiates Sleep, which saves your information in system memory. The display and other system components
turn o and power is conserved.
To exit Sleep, briey press the power button.
CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.
Turns the keyboard backlight o or on.
NOTE: To conserve battery power, turn o this feature.
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Mutes the microphone.
Top 15
Bottom
Component Description
(1) Service door Provides access to the hard drive bay, the WLAN module slot, the
WWAN module slot, and the memory module slots.
CAUTION: To prevent an unresponsive system, replace the wireless
module only with a wireless module authorized for use in the computer
by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a
warning message, remove the module to restore computer
functionality, and then contact support.
▲ Type support in the taskbar search box, and then select the HP
Support Assistant app.
- or -
Click the question mark icon in the taskbar.
(2) Service door release screws Releases the service door.
(3) Vents Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal fan
to cycle on and o during routine operation.
(4) Spill drain Allows spilled liquids, such as sodas or coee, to drain out of the
computer.
16 Chapter 2 External component identication
Front
Component Description
(1) Wireless light On: An integrated wireless device, such as a wireless local area
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all wireless
devices are o.
(2) Power light
(3) Battery light When AC power is connected:
(4) Drive light
(5) Speakers Produce sound.
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and other
unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a powersaving state that uses the least amount of power.
●
White: The battery charge is greater than 90 percent.
●
Amber: The battery charge is from 0 to 90 percent.
●
O: The battery is not charging.
When AC power is disconnected (battery not charging):
●
Blinking amber: The battery has reached a low battery level.
When the battery has reached a critical battery level, the battery
light begins blinking rapidly.
●
O: The battery is not charging.
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the hard drive.
Locating system information
Important system information is located on the bottom edge of the tablet or on the keyboard base. You may
need the information when travelling internationally or when you contact support:
(1): Serial number
(2): Product number
(3): Model number
(4): Warranty period
Front 17
Using Windows, briey press the fn+esc key combination to display the System Information screen, which
provides the product name and serial number of your computer, as well as information about the memory,
processor, BIOS, and keyboard.
18 Chapter 2 External component identication
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