User Guide
www.hp.com/support/sjpro2600f1
www.hp.com/support/sjpro3600f1
www.hp.com/support/sjproN4600fnw1
www.hp.com/support/sjflowN6600fnw1
HP ScanJet Pro 2600 f1, 3600 f1, N4600 fnw1
HP ScanJet Enterprise Flow N6600 fnw1
HP ScanJet Pro 2600 f1, 3600 f1, N4600 fnw
1 HP ScanJet Enterprise Flow N6600 fnw1
User Guide
SUMMARY
This guide provides conguration, use, maintenance, troubleshooting, safety and environmental information.
Legal information
Copyright and License
© Copyright 2022 HP Development Company,
L.P.
Reproduction, adaptation, or translation without
prior written permission is prohibited, except as
allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Edition 1, 3/2022
Trademark Credits
Adobe®, Adobe Photoshop®, Acrobat®, and
PostScript® are trademarks of Adobe Systems
Incorporated.
Apple and the Apple logo are trademarks of
Apple Inc., registered in the U.S. and other
countries.
macOS is a trademark of Apple Inc., registered in
the U.S. and other countries.
AirScan is a trademark of Apple Inc., registered in
the U.S. and other countries.
Google™ and Gmail™ are trademarks of Google
Inc.
Microsoft®, Windows®, Windows® XP,
SharePoint®, and Internet Explorer® are U.S.
registered trademarks of Microsoft Corporation.
UNIX® is a registered trademark of The Open
Group.
Yahoo!® is a registered trademark of OATH Inc.
Table of contents
1 Product overview........................................................................................................................................................................................1
Product views..........................................................................................................................................................................................1
Front view (2600 f1 and 3600 f1 models)................................................................................................................................1
Front view (N4600 fnw1 and N6600 fnw1 models)................................................................................................................2
Back view (2600 f1 models)........................................................................................................................................................3
Back view (3600 f1 models)........................................................................................................................................................3
Back view (N4600 fnw1 and N6600 fnw1 models).................................................................................................................4
Serial number and product number location............................................................................................................................4
Control panel view (2600 f1 and 3600 f1 models) .................................................................................................................5
Touch panel view (N4600 fnw1 and N6600 fnw1 models)....................................................................................................5
Product specications ...........................................................................................................................................................................7
Technical specications................................................................................................................................................................7
Supported operating systems.....................................................................................................................................................8
Product dimensions......................................................................................................................................................................9
Electrical specication ..................................................................................................................................................................9
Operating environmental range..................................................................................................................................................9
Product hardware setup and software installation ....................................................................................................................... 10
Scanner software (Windows) ............................................................................................................................................................ 10
HP Scan software ...................................................................................................................................................................... 10
HP TWAIN..................................................................................................................................................................................... 11
ISIS ................................................................................................................................................................................................ 11
WIA................................................................................................................................................................................................ 11
Scanner software (macOS) ............................................................................................................................................................... 11
HP Easy Scan............................................................................................................................................................................... 11
HP Utility ...................................................................................................................................................................................... 12
Embedded Web Server....................................................................................................................................................................... 12
HP Web Jetadmin ................................................................................................................................................................................ 12
Sleep Mode and auto-o settings.................................................................................................................................................... 12
Change the default sleep and auto-o settings using the HP Scanner Tools Utility ...................................................... 12
Change the default auto-o setting using the HP Utility..................................................................................................... 12
2 Use the scanner ....................................................................................................................................................................................... 14
Set up the scanner (N4600 fnw1 and N6600 fnw1 models)....................................................................................................... 14
Set up Scan to Email .................................................................................................................................................................. 14
Set up Scan to Network Folder................................................................................................................................................. 17
Set up Scan to USB Drive .......................................................................................................................................................... 19
Set up Scan to SharePoint ........................................................................................................................................................ 21
Set up access control................................................................................................................................................................. 23
Load originals....................................................................................................................................................................................... 24
Document loading tips .............................................................................................................................................................. 24
Supported paper sizes and types............................................................................................................................................ 25
iii
Load documents in the input tray............................................................................................................................................ 26
Load documents on the scanner glass................................................................................................................................... 28
Start a scan from the hardware........................................................................................................................................................ 28
Scan from the control panel buttons (2600 f1 and 3600 f1 models)............................................................................... 29
Scan from the touch screen (N4600 fnw1 and N6600 fnw1 models) .............................................................................. 29
Use the scanning software (Windows) ............................................................................................................................................ 31
Work with scan shortcuts.......................................................................................................................................................... 31
Scan to a picture......................................................................................................................................................................... 31
Scan to a PDF .............................................................................................................................................................................. 32
Scan text for editing (OCR)........................................................................................................................................................ 32
Scan to email............................................................................................................................................................................... 32
Scan to cloud............................................................................................................................................................................... 32
Scan to FTP.................................................................................................................................................................................. 32
Scan to SharePoint..................................................................................................................................................................... 33
Scan long or extra-long documents........................................................................................................................................ 33
Detect multi-feeds ..................................................................................................................................................................... 33
Everyday Scan............................................................................................................................................................................. 33
Automatically delete blank pages............................................................................................................................................ 34
Automatically adjust page orientation.................................................................................................................................... 34
Reserved Jobs (N4600 fnw1 and N6600 fnw1 models)...................................................................................................... 34
Filter out color from a document (color dropout) .................................................................................................................35
Automatically detect page size................................................................................................................................................ 35
Automatically crop or pad scanned image to selected page size....................................................................................... 35
Automatically detect color........................................................................................................................................................ 35
Scan using text-enhanced black and white mode ................................................................................................................ 36
Automatically straighten scanned images............................................................................................................................. 36
Add or remove a device ............................................................................................................................................................. 36
Scan by using other scan software.......................................................................................................................................... 37
Use the scanning software (macOS)................................................................................................................................................ 37
Scan to email............................................................................................................................................................................... 37
HP Easy Scan............................................................................................................................................................................... 37
Scan from other applications ................................................................................................................................................... 38
Advanced conguration with HP Utility (macOS) ........................................................................................................................... 38
Open HP Utility............................................................................................................................................................................ 38
HP Utility features ...................................................................................................................................................................... 38
Scanning tips........................................................................................................................................................................................ 38
Optimize scanning and task speeds........................................................................................................................................ 38
3 Care and maintenance ............................................................................................................................................................................ 40
Test and calibrate the touch screen (N4600 fnw1 and N6600 fnw1 models).......................................................................... 40
Clean the product................................................................................................................................................................................ 40
Clean the scanner glass............................................................................................................................................................. 40
Clean the scanning strips.......................................................................................................................................................... 41
Replace parts ....................................................................................................................................................................................... 42
Replace the separation pad or rollers..................................................................................................................................... 42
Replace the pickup roller module............................................................................................................................................ 45
iv
Order parts and accessories.............................................................................................................................................................. 45
4 Solve problems......................................................................................................................................................................................... 47
Basic troubleshooting tips ................................................................................................................................................................. 47
Reset the scanner(N4600 fnw1 and N6600 fnw1 models)......................................................................................................... 48
Interpret control panel lights and patterns (2600 f1 and 3600 f1 models).............................................................................. 48
Scanner installation problems .......................................................................................................................................................... 49
Check the cables......................................................................................................................................................................... 49
Uninstall and then reinstall the HP ScanJet drivers and tools (Windows)......................................................................... 49
Power issues........................................................................................................................................................................................ 50
Check that the scanner has power.......................................................................................................................................... 50
The scanner will not turn on..................................................................................................................................................... 50
The scanner has paused or shut down................................................................................................................................... 51
The scanner keeps turning o ................................................................................................................................................. 52
Paper jams............................................................................................................................................................................................ 52
Clear jams from the document feeder.................................................................................................................................... 52
An item loaded in the scanner jams repeatedly.................................................................................................................... 53
Paper feed issues................................................................................................................................................................................ 53
Paper jamming, skewing, misfeeds, or multiple-page feeds.............................................................................................. 53
Paper does not feed from the scanner................................................................................................................................... 53
Image quality problems ..................................................................................................................................................................... 54
The scanned images are not straight......................................................................................................................................54
The scanned images have streaks or scratches.................................................................................................................... 54
The scanned image is fuzzy ..................................................................................................................................................... 54
The scanned image is completely black or completely white............................................................................................. 54
The bottom of the scanned image is cut o.......................................................................................................................... 55
The scanned image cannot be enlarged ................................................................................................................................ 55
Scanner operation problems............................................................................................................................................................. 55
Connection issues....................................................................................................................................................................... 55
Buttons are not working properly............................................................................................................................................ 56
LCD issues (N4600 fnw1 and N6600 fnw1 models) ............................................................................................................ 57
The touch panel display issues (N4600 fnw1 and N6600 fnw1 models)......................................................................... 57
Scanning performance issues.................................................................................................................................................. 57
Issues with text recognition (OCR) (Windows) ....................................................................................................................... 59
Email problems (N4600 fnw1 and N6600 fnw1 models) ...................................................................................................59
5 Additional troubleshooting..................................................................................................................................................................... 61
Index............................................................................................................................................................................................................... 62
v
Product overview1
Before getting started, check product features, specications, software, and more.
The following information is correct at the time of publication. For current information, visit the support home
page for the scanner:
● 2600 f1 models: www.hp.com/support/sjpro2600f1
● 3600 f1 models: www.hp.com/support/sjpro3600f1
● N4600 fnw1 models: www.hp.com/support/sjproN4600fnw1
● N6600 fnw1 models: www.hp.com/support/sjowN6600fnw1
HP’s all-inclusive help for this product includes the following:
● Install and congure
● Learn and use
● Solve problems
● Download software updates
● Join support forums
● Find warranty and regulatory information
Product views
Learn the physical components of the scanners.
Front view (2600 f1 and 3600 f1 models)
Identify the parts on the front of the scanner.
Product overview 1
1
6
2
5
2
4
3
Table 1-1 Front view (2600 f1 and 3600 f1 models)
1
6
2
5
2
4
3
Callout Description
1 Document feeder latch
2 Document output tray with extension
3 Paper guides
4 Document input tray
5 Control panel
6 Scanner lid
Front view (N4600 fnw1 and N6600 fnw1 models)
Identify the parts on the front of the scanner.
2 Chapter 1 Product overview
Table 1-2
Callout Description
1 Document feeder latch
2 Document output tray with extension
Front view (N4600 fnw1 and N6600 fnw1 models)
Table 1-2 Front view (N4600 fnw1 and N6600 fnw1 models) (continued)
1
1
2
2
1
1
2
3
2
2
Callout Description
3 Paper guides
4 Document input tray
5 Control panel
6 Scanner lid
Back view (2600 f1 models)
Identify the parts on the back of the scanner.
Table 1-3 Back view (2600 f1 models)
Callout Description
1 USB 2.0 interface port
2 Power supply input
Back view (3600 f1 models)
Identify the parts on the back of the scanner.
Back view (2600 f1 models) 3
Table 1-4 Back view (3600 f1 models)
1
1
4
2
3
2
2
Callout Description
1 USB host for USB ash drive
2 USB 3.0 interface port
3 Power supply input
Back view (N4600 fnw1 and N6600 fnw1 models)
Identify the parts on the back of the scanner.
Table 1-5 Back view (N4600 fnw1 and N6600 fnw1 models)
Callout Description
1 LAN port
2 USB host for USB ash drive
3 USB 3.0 interface port
4 Power supply input
Serial number and product number location
The serial and product numbers label is located on the bottom of the scanner.
4 Chapter 1 Product overview
Control panel view (2600 f1 and 3600 f1 models)
1 32 54
Use the buttons on the control panel to start or cancel a scan, and to turn the unit on and o.
Table 1-6 Control panel view (2600 f1 and 3600 f1 models)
Callout Icon Name Description
1 Cancel button Press this button to cancel a scan in progress.
2 Shortcut Select button Press this button to toggle through and select a scan shortcut
3 Default/Duplex Toggle button Press this button to toggle between default (simplex or duplex)
4 Scan button Press this button to initiate a scan.
5 Power button and LED Press this button to turn on the scanner. Press and hold this
option:
● Scan to PDF
● Scan to JPEG (picture)
● Scan to Email
● Scan to Cloud
● Scan to USB (3600 f1 only)
The selected shortcut will be indicated by the corresponding
LED indicator.
NOTE: The settings of the shortcuts can be congured in the
HP Scan software.
and forced duplex scan.
button for three seconds to turn o the scanner.
Touch panel view (N4600 fnw1 and N6600 fnw1 models)
Identify the buttons on the control panel.
Touch screen menu structure
Identify the features on the touch panel.
Control panel view (2600 f1 and 3600 f1 models)
5
10
1 32 4 987
11
5 6
12
Table 1-7 Touch screen menu
Callout Description
1 Ready
2 Starts a scan to a connected computer
3 Starts a scan to an email address
4 Starts a scan to a network folder
5 Starts a scan to SharePoint
6 Starts a scan to a USB ash drive
7 Select a scan Quick Set
8 Network connection status
6 Chapter 1 Product overview
Table 1-7 Touch screen menu (continued)
1
2
5
3
4
Callout Description
9 Settings
10 Reserved jobs
11 Go to previous or next page
12 Favorite shortcuts
NOTE: The features that appear on the Home screen can vary, depending on the scanner conguration.
Buttons on the touch panel
Use the buttons on the touch panel to start or cancel a scan, and to power the unit on and o.
Table 1-8 Buttons on the touch panel
Callout Icon Name
1 Help
2 Home
3 Back
4 Power/Sleep
5 Not available Touch panel
Product specications
This section introduces the product specications.
Technical
specications
Review the technical specications for the scanner.
Buttons on the touch panel
7
Table 1-9 Technical specications
Feature Specication
Input tray capacity
Minimum paper size 148 x 89 mm (5.8 x 3.5 in)
Maximum paper size 2600 f1 and 3600 f1 models: 3100 x 216 mm (122 x 8.5 in)
Minimum paper weight
Maximum paper weight
Minimum paper guiding space 89 mm (3.5 in)
Resolution 600 pixels per inch (ppi) for scanning
Environmental features ● By default, scanner enters Sleep Mode prior to 15 minutes of inactivity
Paper-handling ● Two-sided scanning: Two-sided documents scan in a single pass
2600 f1 and 3600 f1 models: 60 sheets of 80 g/m2 (24 lb)
N4600 fnw1 and N6600 fnw1 models: 100 sheets of 80 g/m2 (24 lb)
N4600 fnw1 and N6600 fnw1 models: 5362 x 216 mm (211 x 8.5 in)
2600 f1 models: 60 g/m2 (16 lb)
3600 f1 models: 49 g/m2 (13 lb)
N4600 fnw1 and N6600 fnw1 models: 45 g/m2 (12 lb)
2600 f1 models: 105 g/m2 (28 lb)
3600 f1, N4600 fnw1 and N6600 fnw1 models: 120 g/m2 (32 lb)
● ENERGY STAR® qualied
● HP EveryPage with Ultrasonic multi-feed sensor (Except 2600f1 model): Detects when
multiple pages feed through simultaneously
Supported operating systems
The following information applies to the scanner-specic Windows and HP scan drivers for macOS and to the
software installer.
Windows: See the software installation notes for more information.
macOS: Mac computers are supported with this scanner. Download the software from the product support home
page, and then use it to install the HP scan driver.
1. Go to the product support home page.
2. Follow the steps provided to download the scanner software.
Linux: For information and scan drivers for Linux, go to www.hp.com/go/linuxprinting.
NOTE: For a current list of supported operating systems, go to the product support home page for HP's all-
inclusive help for the scanner:
● 2600 f1 models: www.hp.com/support/sjpro2600f1
● 3600 f1 models: www.hp.com/support/sjpro3600f1
● N4600 fnw1 models: www.hp.com/support/sjproN4600fnw1
Chapter 1 Product overview
8
● N6600 fnw1 models: www.hp.com/support/sjowN6600fnw1
1
3
2
1
3
2
Table 1-10 Minimum system requirements
Windows 7, 8.1, 10, 11
Windows Server 2008 R2, 2012 R2, 2016, 2019
● 32-bit or 64-bit
● 2 GB of available hard disk space
● Microsoft® Internet Explorer or any browser
● Internet connection
● USB port
Product dimensions
Make sure your scanner environment is large enough to accommodate the scanner.
macOS 10.14 (Mojave)
macOS 10.15 (Catalina)
macOS 11.x (Big Sur)
● 2 GB of available hard disk space
● Internet connection
● USB port
Mobile devices, Android
Router connection not required
Table 1-11
Model 1. Height 2. Depth 3. Width Weight
2600 f1 and 3600 f1
models
N4600 fnw1 and N6600
fnw1 models
Product dimensions
133.3 (5.2 in) 325.4 mm (12.8 in) 491.5 mm (19.4 in) 5.4 kg (11.9 lb)
133.3 (5.2 in) 325.4 mm (12.8 in) 536.5 mm (21.1 in) 6.1 kg (13.4 lb)
Electrical specication
In order to operate properly, the scanner must be in an environment that meets certain power specications.
Specication of power supply: Power supply is rated 100–240V~, and has a DC output of 32 Vdc, 1.56 A, 50 W.
CAUTION: Power requirements are based on the country/region where the product is sold. Do not convert
operating voltages. This will damage the product and void the product warranty.
Operating environmental range
Review the recommended operating-environment specications for your scanner.
Product dimensions
9
Table 1-12 Operating environmental range
Environment Recommended Allowed
Temperature 17.5° to 25°C (63.5° to 77°F) 10° to 35°C (50° to 95°F)
Relative humidity 30% to 70% relative humidity (RH) 15% to 80% RH non-condensing
Altitude Not applicable 0 to 3048 m (0 to 10,000 ft)
Product hardware setup and software installation
For basic setup instructions, see the Installation Guide that came with the product. For additional instructions, go
to HP support on the web.
Go to the product support home page for HP's all-inclusive help for the product:
● 2600 f1 models: www.hp.com/support/sjpro2600f1
● 3600 f1 models: www.hp.com/support/sjpro3600f1
● N4600 fnw1 models: www.hp.com/support/sjproN4600fnw1
● N6600 fnw1 models: www.hp.com/support/sjowN6600fnw1
HP's all-inclusive help for the product includes the following:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
Scanner software (Windows)
The scanner comes with a variety of Windows scanning software and drivers, including HP Scan.
HP Scan software
Use the HP Scan software to complete the following tasks:
● Scan to a PDF
● Scan to a JPEG
10
● Email as a PDF
● Email as a JPEG
● Scan text for editing (OCR)
Chapter 1 Product overview
● Scan to cloud
● Everyday scan
HP Scanner Tools Utility
Use the HP Scanner Tools Utility to complete the following tasks:
● Set maintenance and status update notication options
● Change the scanner's power management settings
● View scanner information (rmware version, serial number, total number of pages scanned)
● Modify properties of Scan to USB Drive
To open the utility, do one of the following:
● Windows 8.1 and 10: On the Start screen, click the HP Scanner Tools Utility tile.
● Launch HP Scan Assistant from your desktop, and then select Tools.
HP TWAIN
HP TWAIN provides a software interface between imaging/scanning hardware and TWAIN-compliant software
applications. Not all TWAIN-compliant software works in the same way, so consult the software documentation
for details on how to acquire scans.
ISIS
ISIS (Image and Scanner Interface Specication) provides a software interface between imaging/scanning
hardware and ISIS-based software applications. ISIS drivers provide a consistent interaction with all ISIS
compliant scanners.
WIA
WIA provides a software interface between imaging/scanning hardware and WIA-compliant software
applications. Not all WIA-compliant software works in the same way, so consult the software documentation
for details on how to acquire scans.
Scanner software (macOS)
The product is compliant with Apple AirScan functionality. Without installing any additional software, you can
scan using Image Capture or other ICA-compliant applications.
To take advantage of all features of your scanner, HP recommends installing the HP provided scan solution,
including HP Easy Scan and HP Utility.
HP Easy Scan
Scan documents and photos, and manage scan shortcuts.
HP Scanner Tools Utility
11
HP Utility
The Maintenance pane in HP Utility displays the scanner usage, maintenance history, and noties the user when
maintenance is due. The notication displays in HP Utility when the Maintenance pane is selected.
HP Utility allows you to congure the scanner and assign the Scan button workow on a Mac. HP Utility is
available in the Applications > HP folder.
Embedded Web Server
The product is equipped with an Embedded Web Server, which provides access to information about product
and network activities. This information appears in a Web browser, such as Microsoft Internet Explorer, Microsoft
Edge, Mozilla Firefox, or Google Chrome.
The Embedded Web Server resides on the product. It is not hosted on a network server.
The Embedded Web Server provides an interface to the product that anyone who has a network-connected
computer and a standard Web browser can use. No special software is installed or congured, but you must have
a supported Web browser on your computer. To gain access to the Embedded Web Server, type the IP address for
the product in the address line of the browser. To
top right corner of the home screen, and then touch Wireless or Wired (LAN).
HP Web Jetadmin
nd the IP address, touch the Network icon or in the
HP Web Jetadmin is an award-winning, industry-leading tool for eiciently managing a wide variety of networked
HP products, including printers, multifunction printers, and digital senders. This single solution allows you
to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment —
ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support for specic product features. Go to
www.hp.com/go/webjetadmin for more information.
Sleep Mode and
By default, the scanner will enter Sleep Mode prior to 15 minutes of inactivity, and will turn o automatically after
two hours of inactivity to conserve power.
auto-o settings
Change the default sleep and
Windows: To change the default sleep and auto-o settings, use the HP Scanner Tools Utility.
1. Start the HP Scanner Tools Utility.
2. Click the Settings tab.
3. Select the desired values from the Turn o the scanner after drop-down list and the Put the scanner to
sleep after drop-down list.
auto-o settings using the HP Scanner Tools Utility
Change the default
macOS: To change the default auto-o setting use the HP Utility Energy pane.
1. Start HP Utility.
12
Chapter 1 Product overview
auto-o setting using the HP Utility
2. Click the Energy icon.
3. Select an auto-o time setting from the Automatically power o the scanner: drop-down box.
Change the default auto-o setting using the HP Utility 13
Use the scanner2
The following topics describe how to set up and use the scanner.
Set up the scanner (N4600 fnw1 and N6600 fnw1 models)
The following topics describe how to set up the scanner.
Set up Scan to Email
The following steps describe how to set up Scan to Email.
Step one: Check the network connection and gather SMTP information
To set up the Scan to Email feature, the product must have an active network connection to the same network as
the computer that will run the setup process.
Gather the following information before beginning the conguration process:
● Administrative access to the product
● SMTP server (e.g., smtp.mycompany.com)
NOTE: If you do not know the SMTP server name, SMTP port number, or authentication information,
contact the email/Internet service provider or system administrator for the information. SMTP server
names and port names are typically found by doing an Internet search. For example, use terms like "Gmail
smtp server name" or "Yahoo smtp server name" to search.
● SMTP server authentication requirements for outgoing email messages, including the user name and
password used for authentication, if applicable.
NOTE: Consult your email service provider's documentation for information on digital sending limits for your
email account. Some providers may temporarily lock your account if you exceed your sending limit.
Step two: Access the HP Embedded Web Server (EWS)
To access the HP Embedded Web Server (EWS), complete the following steps:
1. From the Home screen on the product control panel, touch the Network icon or according to your
network connection method, and then touch Wireless or Wired (LAN) to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
product control panel. Press the Enter key on the computer keyboard. The EWS opens.
Figure 2-1 Example of an IP address in a web browser
14
Chapter 2 Use the scanner
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
Device Information
Network Information
Usage
Event Log
Device Information
Status
HP ScanJet
Information General Scan Security Networking
select the option to continue to the website. Accessing this website will not harm the computer.
Figure 2-2 Example of the EWS screen
Step three: Congure the Scan to Email feature
Use Scan to E-mail Setup in the HP Embedded Web Server (EWS) for basic conguration.
1. Among the EWS top navigation tabs, click the Scan tab.
2. In the left navigation pane, click Scan to E-mail Setup.
3. In the E-mail Address area, enter the sender’s email address for the new outgoing email prole in the From
E-mail Address eld.
4. In the SMTP Server Settings area, complete the following elds:
● In the SMTP Server eld, enter the address of the SMTP server.
● In the SMTP Port eld, enter the SMTP port number.
NOTE: In most cases, the default port number does not need to be changed.
NOTE: If you are using a hosted SMTP service such as Gmail, verify the SMTP address, port number,
and SSL settings from the service provider’s website or other sources. Typically, for Gmail, the SMTP
address is smtp.gmail.com, port number 465, and the SSL should be enabled. Please refer to online
sources to conrm these server settings are current and valid at the time of conguration.
● If you are using Gmail for email service, select the Always use secure connection (SSL/TLS) check box.
Step three:
Congure the Scan to Email feature 15
5. If the SMTP server requires authentication to send an email, complete the following elds in the SMTP
Authentication area:
● In the SMTP User ID eld, enter the user ID for the SMTP server.
● In the SMTP Password eld, enter the password for the SMTP server.
6. Review all the information, and then click one of the following options:
● Save and Test: Select this option to save the information and test the connection.
● Save Only: Select this option to save the information without testing the connection.
Step four: Add contacts to the Email Address Book
In the left navigation pane, click
E-mail Address Book Setup to add email addresses to the address book
accessible from the product.
To add an individual email address:
1. In the E-mail Address eld, enter the email address of the new email contact.
2. Click Save.
ve: Congure the default Settings for Scan to Email
Step
In the left navigation pane, click Scan Settings to congure the default Scan to Email settings.
1. In the Default Settings for Scan to E-Mail area, congure the following email settings:
Table 2-1
Option Description
Subject Provide a default subject line for the email messages.
Body Text Create a custom default message for all emails sent from the product.
Email settings
2. Congure the following le scan settings:
Table 2-2
File scan settings
Option Description
File Name Prex Set the default le name prex used for les saved to a network folder.
File Name Default le name for the le to be saved.
File Name Suix Set the default le name suix used for les saved to a network folder.
File Name Preview Enter a le name, and then click Update Preview.
File Type Select the default le type for the scanned document.
PDF Type Select the default PDF type for the scanned document.
Resolution Select the default scan resolution for the scanned document.
16 Chapter 2 Use the scanner
NOTE: Higher resolution images have more dots per inch (dpi), so they show more detail.
Lower resolution images have fewer dots per inch and show less detail, but the le size is
smaller.
Table 2-2 File scan settings (continued)
Option Description
Color Select whether scanned les will be in black and white or in color.
De-skew Select On or O to enable or disable image skew correction.
Delete Blank Page Select On or O to indicate whether blank pages should be removed from the scanned
Misfeed Detection Select On or O to enable or disable the detection of multiple pages fed simultaneously into
Combine Documents Select On or O to indicate whether multiple documents should be combined into one
JPEG le compression Select a compression value for JPEG le.
3. Click Apply at the bottom of the screen.
Set up Scan to Network Folder
The following steps describe how to set up Scan to Network Folder.
Step one: Gather network information
Before you begin to set up the Scan to Network Folder feature, gather the following information and get
prepared.
NOTE: To set up the Scan to Network Folder feature, the product must have an active network connection to
the same network as the computer that will run the setup process.
output.
the document feeder.
scanned output le.
Administrators need the following items before beginning the conguration process.
● Administrative access to the product
● The fully-qualied domain name (FQDN) (e.g., \\servername.us.companyname.net\scans) of the destination
folder or the IP address of the server (e.g., \\16.88.20.20\scans).
NOTE: The use of the term "server" in this context refers to the computer where the shared folder resides.
Step two: Access the HP Embedded Web Server (EWS)
To access the HP Embedded Web Server (EWS), complete the following steps:
1. From the Home screen on the product control panel, touch the Network icon or according to your
network connection method, and then touch Wireless or Wired (LAN) to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
product control panel. Press the Enter key on the computer keyboard. The EWS opens.
Figure 2-3 Example of an IP address in a web browser
Set up Scan to Network Folder
17
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
Device Information
Network Information
Usage
Event Log
Device Information
Status
HP ScanJet
Information General Scan Security Networking
select the option to continue to the website. Accessing this website will not harm the computer.
Figure 2-4 Example of the EWS screen
Step three: Congure the Scan to network feature
Use Network Folder Setup in the HP Embedded Web Server (EWS) for basic conguration.
1. Among the EWS top navigation tabs, click Scan.
2. In the left navigation pane, click Network Folder Setup.
3. On the Network Folder Setup page, click the New button.
4. In the Scan Settings area, complete the following elds:
Table 2-3
Option Description
File Name Prex Set the default le name prex used for les saved to a network folder.
File Name Default le name for the le to be saved.
File Name Suix Set the default le name suix used for les saved to a network folder.
File Name Preview Enter a le name, and then click Update Preview.
File Type Select the default le type for the scanned document.
PDF Type Select the default PDF type for the scanned document.
File scan settings
18 Chapter 2 Use the scanner
Table 2-3 File scan settings (continued)
Option Description
Resolution Select the default scan resolution for the scanned document.
NOTE: Higher resolution images have more dots per inch (dpi), so they show more detail.
Lower resolution images have fewer dots per inch and show less detail, but the le size is
smaller.
Color Select whether scanned les will be in black and white or in color.
De-skew Select On or O to enable or disable image skew correction.
Delete Blank Page Select On or O to indicate whether blank pages should be removed from the scanned
Misfeed Detection Select On or O to enable or disable the detection of multiple pages fed simultaneously into
Combine Documents Select On or O to indicate whether multiple documents should be combined into one
JPEG le compression Select a compression value for JPEG le.
output.
the document feeder.
scanned output le.
5. In the Network Folder Information area, complete the following elds:
● In the Display Name eld, enter the name to display for the folder.
● In the Network Path eld, enter the network path to the folder.
● In the Username eld, enter the user name needed to access the folder on the network.
● In the Password eld, enter the password needed to access the folder on the network.
6. Review all the information, and then click one of the following options:
● Save and Test: Select this option to save the information and test the connection.
● Save Only: Select this option to save the information without testing the connection.
● Cancel: Select this option to quit the conguration without saving.
Set up Scan to USB Drive
The product can scan a le and save it on a USB ash drive. Before using this feature, follow the steps below to
enable and congure it.
Step one: Access the HP Embedded Web Server (EWS)
To access the HP Embedded Web Server (EWS), complete the following steps:
1. From the Home screen on the product control panel, touch the Network icon or according to your
network connection method, and then touch Wireless or Wired (LAN) to display the IP address or host name.
Set up Scan to USB Drive
19
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
Device Information
Network Information
Usage
Event Log
Device Information
Status
HP ScanJet
Information General Scan Security Networking
product control panel. Press the Enter key on the computer keyboard. The EWS opens.
Figure 2-5 Example of an IP address in a web browser
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
Figure 2-6 Example of the EWS screen
Step two: Congure the default settings for Scan to USB Drive
To congure the default Scan to USB Drive settings:
1. Among the EWS top navigation tabs, click the Scan tab.
20 Chapter 2 Use the scanner
2. In the left navigation pane, click Scan Settings.
3. In the Default Settings for Scan to USB area, enter a folder name for Stored Folder, and then congure the
following settings:
Table 2-4
Option Description
File Name Prex Set the default le name prex used for les saved to a network folder.
File Name Default le name for the le to be saved.
File Name Suix Set the default le name suix used for les saved to a network folder.
File Name Preview Enter a le name, and then click Update Preview.
File scan settings
Table 2-4 File scan settings (continued)
Option Description
File Type Select the default le type for the scanned document.
PDF Type Select the default PDF type for the scanned document.
Resolution Select the default scan resolution for the scanned document.
NOTE: Higher resolution images have more dots per inch (dpi), so they show more detail.
Lower resolution images have fewer dots per inch and show less detail, but the le size is
smaller.
Color Select whether scanned les will be in black and white or in color.
De-skew Select On or O to enable or disable image skew correction.
Delete Blank Page Select On or O to indicate whether blank pages should be removed from the scanned
Misfeed Detection Select On or O to enable or disable the detection of multiple pages fed simultaneously into
Combine Documents Select On or O to indicate whether multiple documents should be combined into one
JPEG le compression Select a compression value for JPEG le.
4. Click Apply at the bottom of the screen.
Set up Scan to SharePoint
The following steps describe how to set up Scan to SharePoint.
Step one: Prepare
Before you begin to set up the Save to SharePoint feature, make the following preparations.
Administrators need the following items before beginning the conguration process.
● Administrative access to the product.
output.
the document feeder.
scanned output le.
● The destination folder that the scanned les will be saved to must exist on the SharePoint site, and write
access must be enabled to the destination folder.
Step two: Access the HP Embedded Web Server (EWS)
To access the HP Embedded Web Server (EWS), complete the following steps:
1. From the Home screen on the product control panel, touch the Network icon or according to your
network connection method, and then touch Wireless or Wired (LAN) to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
product control panel. Press the Enter key on the computer keyboard. The EWS opens.
Figure 2-7 Example of an IP address in a web browser
Set up Scan to SharePoint
21
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
Device Information
Network Information
Usage
Event Log
Device Information
Status
HP ScanJet
Information General Scan Security Networking
select the option to continue to the website. Accessing this website will not harm the computer.
Figure 2-8 Example of the EWS screen
Step three: Congure the Scan to SharePoint feature
Use SharePoint Setup in the HP Embedded Web Server (EWS) for basic conguration.
1. Among the EWS top navigation tabs, click the Scan tab.
2. In the left navigation pane, click SharePoint Setup.
3. On the SharePoint Setup page, click the New button.
4. In the Scan Settings area, complete the following elds:
Table 2-5
Option Description
File Name Prex Set the default le name prex used for les saved to a network folder.
File Name Default le name for the le to be saved.
File Name Suix Set the default le name suix used for les saved to a network folder.
File Name Preview Enter a le name, and then click Update Preview.
File Type Select the default le type for the scanned document.
PDF Type Select the default PDF type for the scanned document.
File scan settings
22 Chapter 2 Use the scanner
Table 2-5 File scan settings (continued)
Option Description
Resolution Select the default scan resolution for the scanned document.
NOTE: Higher resolution images have more dots per inch (dpi), so they show more detail.
Lower resolution images have fewer dots per inch and show less detail, but the le size is
smaller.
Color Select whether scanned les will be in black and white or in color.
De-skew Select On or O to enable or disable image skew correction.
Delete Blank Page Select On or O to indicate whether blank pages should be removed from the scanned
Misfeed Detection Select On or O to enable or disable the detection of multiple pages fed simultaneously into
Combine Documents Select On or O to indicate whether multiple documents should be combined into one
JPEG le compression Select a compression value for JPEG le.
output.
the document feeder.
scanned output le.
5. In the SharePoint Information area, complete the following elds:
● In the Display Name eld, enter the name to display for the SharePoint path.
● In the Network Path eld, enter the SharePoint path.
● If you want the product to overwrite an existing le that has the same le name as the new le, select
Overwrite existing les.
● In the Windows Domain eld, enter the domain name.
● In the Username eld, enter the user name needed to access the SharePoint path.
● In the Password eld, enter the password needed to access the SharePoint path.
6. Review all the information, and then click one of the following options:
● Save and Test: Select this option to save the information and test the connection.
● Save Only: Select this option to save the information without testing the connection.
● Cancel: Select this option to quit the conguration without saving.
Set up access control
The Access Control option in the HP Embedded Web Server (EWS) provides controls to manage the scanner
features users can access.
NOTE: If the administrator has set a password to limit access to the EWS, the password is required before
setting up access control.
1. From the Home screen on the product control panel, touch the Network icon or according to your
network connection method, and then touch Wireless or Wired (LAN) to display the IP address or host name.
Set up access control
23
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
product control panel. Press the Enter key on the computer keyboard. The EWS opens.
Figure 2-9 Example of an IP address in a web browser
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
3. Among the EWS top navigation tabs, click the Security tab.
4. In the left navigation pane, click Access Control.
5. Select Enable Access Control.
● If you want to use the current user account, click Edit to set a PIN code and select scanner features that
you want the current user account to access.
● If you want to create a new user account, click New. Enter an account name, set a PIN code, and then
select scanner features that you want this user account to access.
6. Click OK.
Once the access control has been set up, users cannot access the disabled scanner features and need to enter
the PIN to use the enabled scanner features.
Load originals
The following topics describe how to load originals into the input tray.
Document loading tips
Use the following tips to load originals correctly.
● The maximum capacity of the input tray is 60 sheets of 80 g/m2 (24 lb) paper (2600 f1 and 3600 f1 models)
or 100 sheets of 80 g/m
the maximum capacity is decreased.
TIP: Use the lines on the input tray paper guides to help you to not exceed the input tray capacity.
● Be sure that original documents are within these guidelines:
Table 2-6
Item Size
Width: 2600 f1 and 3600 f1 models: 89 to 216 mm (3.5 to 8.5 in)
Length: 2600 f1 and 3600 f1 models: 148 to 3100 mm (5.8 to 122 in)
Supported paper size and weight
2
(24 lb) paper (N4600 fnw1 and N6600 fnw1 models). When using heavier paper,
N4600 fnw1 and N6600 fnw1 models: 105 to 216 mm (4.1 to 8.5 in)
N4600 fnw1 and N6600 fnw1 models: 148 to 5362 mm (5.8 to 211 in)
Weight:
24 Chapter 2 Use the scanner
2600 f1 models: 60 g/m2 (16 lb) to 105 g/m2 (28 lb)
3600 f1 models:49 g/m2 (13 lb) to 120 g/m2 (32 lb)
Table 2-6 Supported paper size and weight (continued)
Item Size
N4600 fnw1 and N6600 fnw1 models: 45 g/m2 (12 lb) to 120 g/m2 (32 lb)
● Scanning the following types of documents might result in paper jams or damage to the documents.
Table 2-7 Inappropriate types of documents
Example Document type Example Document type
Wrinkled or creased documents Curled documents
Torn documents Documents with
Carbon paper Coated paper
Extremely thin, translucent paper Paper with adhesive
Photos Overhead
Papers that are stuck together Paper where the
Smooth out any folds or curls in your documents before placing them into the feeder. If the leading edge of a
●
paper clips or staples
notes or ags
attached
transparencies
toner has not fully
dried, or with wet
substances such as
glue or correction
uid
document is curled or folded, it might cause a paper jam.
● To scan fragile documents (such as photos or documents on wrinkled or very lightweight paper), place the
document on the atbed scanner glass.
● Make sure that the document feeder hatch is securely latched.
● Adjust the paper guides to the width of the documents. Make sure that the paper guides touch the edges
of the original. If there is any clearance between the paper guides and the edges of the documents, the
scanned image might be skewed.
Supported paper sizes and types
Supported paper types and sizes for the product are shown below.
Supported paper sizes and types
25
Table 2-8 Supported paper size limit for the input tray
Name Description
Minimum paper size 2600 f1 and 3600 f1 models: 148 x 89 mm (5.8 x 3.5 in)
N4600 fnw1 and N6600 fnw1 models: 148 x 105 mm (5.8 x 4.1 in)
Maximum paper size 2600 f1 and 3600 f1 models: 3100 x 216 mm (122 x 8.5 in)
N4600 fnw1 and N6600 fnw1 models: 5362 x 216 mm (211 x 8.5 in)
Table 2-9 Supported paper size limit for the atbed scanner
Name Description
Maximum paper size 216 x 356 mm (8.5 x 14 in)
Table 2-10 Supported paper sizes
Size and dimensions Flatbed scanner Input tray
U.S.-Letter: 215.9 x 279.4 mm (8.5 x 11 in)
U.S.-Legal: 215.9 x 355.6 mm (8.5 x 14 in) (N4600 fnw1 and N6600 fnw1 models only)
U.S.-Executive: 184.2 x 266.7 mm (7.25 x 10.5 in)
ISO A4: 210 x 297 mm (8.3 x 11.7 in)
JIS B5: 182 x 257 mm (7.2 x 10.1 in)
ISO B5: 176 x 250 mm (7 x 9.9 in)
ISO A5: 148 x 210 mm (5.8 x 8.3 in)
ISO A6: 105 x 148 mm (4.1 x 5.8 in)
Load documents in the input tray
To scan same-sized documents, use the input tray to load them.
Before loading the documents in the input tray, make sure to follow these guidelines:
● Use the recommended paper type and size in the input tray. Refer to the Supported paper sizes and types
section for paper capacities and capabilities.
● Smooth any folds or curls in the pages to avoid paper jams.
26
Chapter 2 Use the scanner
1. Fan through the pages to remove any staples, paper clips, or sticky notes.
2. Tap the long edge of the pages on a at surface, then rotate and tap the top edge of the document pages to
align the edges of the document pages.
3. Load the pages with the face up and the top edge of the pages into the input tray.
NOTE: Do not tap the edge of the document stack or drop the paper stack into the input tray.
4. Slide the paper guides to t the width of the document. If there is any gap between the paper guides and
the edges of the documents, the scanned image might be skewed.
NOTE: Make sure not to push the paper guides so tightly as they bend the documents.
When loading small documents like checks, place the longest edge parallel to the paper width guides.
Load documents in the input tray
27
5. Open the output tray and extension.
The documents are now ready to be scanned.
Load documents on the scanner glass
To scan fragile documents (such as photos or documents on wrinkled or very light paper), place the document
face down on the scanner glass.
1. Open the scanner lid.
2. Load the document on the scanner glass face down according to the indicators on the product.
3. Close the scanner lid.
The document is now ready to be scanned.
Start a scan from the hardware
Learn how to start a scan from the control panel.
28
Chapter 2 Use the scanner
Scan from the control panel buttons (2600 f1 and 3600 f1 models)
To scan from the control panel, follow these steps:
1. Load the original into the input tray or on the scanner glass.
2. Press the Shortcut Select button to select a scan shortcut to be performed (for example: Scan to
PDF ).
3. Press the Default/Duplex Toggle button to set a default or two-sided scan. (Default: one-sided or
two-sided, depending on which one you have set as default for the Scan To Computer shortcut.)
4. Press the Scan button .
TIP: To cancel a scan, press the Cancel button on the control panel.
Scan from the touch screen (N4600 fnw1 and N6600 fnw1 models)
The following topics describe how to scan from the touch screen.
Scan to a computer
To scan to a computer, follow these steps:
1. Load the original into the input tray or on the scanner glass.
2. From the Home screen on the product control panel, touch To Computer.
3. The scanner displays a list of computers that have the HP software installed and are enabled to receive
scans from the scanner. Select a computer to receive the scan.
4. If you want to change scan settings:
● Touch Shortcut to select a dierent scan shortcut.
● Touch Sides to switch among default, one-sided, and two-sided settings. (Default: one-sided or two
sided, depending on which one you have set as default for the Scan To Computer shortcut.)
5. Touch Scan. The scan will be sent to the selected computer.
Scan to a network location
To scan to a network location, follow these steps:
1. Load the original into the input tray or on the scanner glass.
2. From the Home screen on the product control panel, touch To Network Folder.
3. If you have set up multiple network destinations, the scanner displays a list of network folders. Select a
network folder to receive the scan.
4. If prompted, enter PIN password.
5. If you want to congure scan settings:
● Touch Options to change le type, resolution, color, or other advanced settings.
● Touch Sides to switch between one-sided and two-sided settings.
Scan from the control panel buttons (2600 f1 and 3600 f1 models)
29
6. Touch Scan.
Scan to email
To scan to an email, follow these steps:
1. Load the original into the input tray or on the scanner glass.
2. From the Home screen on the product control panel, touch To Email.
3. Follow the onscreen instructions to select or enter an email address.
4. If you want to congure scan settings:
● Touch Options to change le type, resolution, color or other advanced settings.
● Touch Sides to switch between one-sided and two-sided settings.
5. Touch Scan.
Scan to a Microsoft SharePoint site
Use Save to SharePoint to scan documents directly to a Microsoft SharePoint site. This feature eliminates the
need to scan the documents to a network folder, USB ash drive, or email message, and then manually upload
the les to the SharePoint site.
1. Load the original into the input tray or on the scanner glass.
2. From the Home screen on the product control panel, touch Scan to SharePoint.
3. If you have set up multiple SharePoint destinations, the scanner displays a list of SharePoint folders. Select
4. If you want to congure scan settings:
5. Touch Scan.
Scan to a USB
The product can scan a le and save it on a USB ash drive. Before using this feature, use the HP Embedded Web
server to enable and congure it.
1. Load the original into the input tray or on the scanner glass.
2. Insert the USB ash drive into the USB port.
3. From the Home screen on the product control panel, touch Scan to USB Drive.
4. If you want to congure scan settings:
a SharePoint folder to receive the scan.
● Touch Options to change le type, resolution, color, or other advanced settings.
● Touch Sides to switch between one-sided and two-sided settings.
ash drive
● Touch Options to change le type, resolution, color, or other advanced settings.
30
● Touch Sides to switch between one-sided and two-sided settings.
5. Touch Scan.
Chapter 2 Use the scanner
Use the scanning software (Windows)
The following topics describe how to use the scanning software.
Work with scan shortcuts
Scan shortcuts provide a fast, eicient way to select the settings for frequently performed scanning tasks. Use
HP Scan software to create and modify scan shortcuts.
View scan shortcuts
To view existing scan shortcuts, open HP Scan. Existing scan shortcuts will display in a list to the left.
Create scan shortcuts
To create a scan shortcut, follow these steps:
1. Open the HP Scan software.
2. Click Create New Scan Shortcut.
3. Enter a name for the new shortcut.
4. Choose to create the new shortcut from current settings, or a previous existing shortcut.
5. Click Create.
6. Modify the settings for the new scan shortcut. Click More for more settings.
7. Click the Save icon next to the name of the new shortcut in the shortcut list to save the modications to the
shortcut, or click the Undo icon to undo modications.
Modify shortcuts
To modify a scan shortcut, follow these steps:
1. Open the HP Scan software.
2. Select the shortcut to be modied from the list to the left.
3. Change settings on the right side of the screen. Click More for more settings.
4. Click the Save icon to the right of the shortcut name to save changes.
Scan to a picture
To save your scan as a picture, follow these steps:
1. Load the original into the input tray or on the scanner glass.
2. Open the HP Scan software.
3. Follow one of the steps:
● Select Save as JPEG or Email as JPEG, and then click Scan.
Use the scanning software (Windows)
31
● Choose any other scan shortcut, change the Item Type to Photo, select a picture le type from the File
Type drop-down list, and then click Scan.
Scan to a PDF
To save your scan as a PDF, follow these steps:
1. Load the original into the input tray or on the scanner glass.
2. Open the HP Scan software.
3. Follow one of the steps:
● Select Save as PDF or Email as PDF, and then click Scan.
● Choose any other scan shortcut and select PDF, Searchable PDF (.PDF), or PDF/A (.PDF) from the File
Type drop-down list, and then click Scan.
Scan text for editing (OCR)
The HP Scan software uses optical character recognition (OCR) to convert text on a page to text that can be
edited on a computer. The OCR software comes with the HP Scan software. For information about using the OCR
software, see scan text for editing in the online Help.
Scan to email
Learn how to scan to email by using the HP Scan software.
NOTE: To scan to email, make sure there is an Internet connection.
1. Load the original into the input tray or on the scanner glass.
2. Open the HP Scan software.
3. Follow one of the steps:
Scan to cloud
Learn how to scan to cloud by using the HP Scan software.
NOTE: To scan to the cloud, make sure there is an Internet connection.
1. Load the original into the input tray or on the scanner glass.
2. Open the HP Scan software.
3. Select Send to Cloud, and then select the le destination.
4. Select Scan.
● Select Email as PDF or Email as JPEG, and then click Scan.
● Choose any other scan shortcut and select Email from the Send To drop-down list, and then click Scan.
Scan to FTP
32
Chapter 2 Use the scanner
You can upload a scanned image to a FTP folder by using the HP Scan software.
1. Load the original into the input tray or on the scanner glass.
2. Open the HP Scan software.
3. Select a scan shortcut. From the Destination area, select Send to.
4. Select a FTP folder as destination. If this is the rst time you have used this feature, click Add to set up an
FTP destination rst.
5. Click OK, and then click Scan.
Scan to SharePoint
You can upload a scanned image to a SharePoint site directly by using the HP Scan software.
1. Load the original into the input tray or on the scanner glass.
2. Open the HP Scan software.
3. Select a scan shortcut. From the Destination area, select Send to.
4. Select a SharePoint site as destination. If you haven't set up this feature before, click Add to set up a
SharePoint site destination rst.
5. Click OK, and then click Scan.
Scan long or extra-long documents
By default, the scanner automatically detects page size using the Detect Size selection for page lengths less than
or equal to 356 mm (14 in).
For long or extra-long documents, select Long (8.50 x 34 inches) or Extra Long (8.50 x 122 inches) from the page
size drop-down list in the scan shortcut settings.
NOTE: Only one page at a time can be scanned when using a long or extra-long page setting.
If the scanner is set to scan long or extra-long pages, it will scan one page at a time. Using this setting to scan
regular pages will slow down the process and should only be used to scan pages longer than 356 mm (14 in).
Detect multi-feeds
The multi-feed detection feature stops the scan process if it senses that multiple pages are fed into the scanner
at one time. This feature is enabled by default.
Disabling this feature might be helpful when scanning:
● Multipart forms (a use that HP does not recommend).
● Documents which have labels or sticky notes attached to them.
NOTE: Use the ISIS, WIA, or TWAIN user interface to enable multi-feed detection when scanning from non-HP
software.
Everyday Scan
The Everyday Scan shortcut allows users to dene and save a scan shortcut for their everyday needs. The
following Scan Shortcut Settings are customizable when the Everyday Scan shortcut is selected:
● Item Type
Scan to SharePoint
33
● Page Sides
● Page Size
● Color Mode
● Destination/File Type
Automatically delete blank pages
When the
as blank show up in the viewer with a delete notation on them. These detected blank pages are deleted
automatically when the scan is saved to the destination.
1. Open the HP Scan software.
2. Select a scan shortcut.
3. Click More. Select the Document tab, select Delete blank pages from the Adjust documents drop-down box,
Delete blank pages feature is enabled, scanned pages are evaluated for content. Pages detected
and then click OK.
TIP: The Sensitivity slider allows you to adjust the sensitivity value on how blank pages are detected and
deleted. At the lower end of the slider, more pages are detected as blank and deleted. At the upper end of
the slider, pages must be almost completely blank to be detected and deleted. The sensitivity value can be
also set by entering a value or clicking the arrow buttons.
Automatically adjust page orientation
Use this feature to automatically adjust page orientation by language.
1. Open the HP Scan software.
2. Select a scan shortcut.
3. Click More. Under the Scan tab, select the Page Orientation drop-down box, and then select the Auto Orient
check box.
4. Select a document language, click OK, and then start scan.
Reserved Jobs (N4600 fnw1 and N6600 fnw1 models)
The Reserved Jobs feature allows you to initiate a job from the HP Scan software on the computer with preset
options, and then trigger the job on the scanner, saving trips between the scanner and the computer.
1. If this is the rst time you have used this feature, you need to reserve a scan job from the HP Scan software
rst.
a. On your computer, open the HP Scan software, and then click Job Reservation.
b. In the Job Reservation Settings dialog box, select Enable Reservation.
c. If you want to set a PIN, select Use PIN, enter a PIN, and then click OK.
2. Select a scan shortcut, change settings if needed, and then click Scan.
3. Go to the scanner. Load the original into the input tray or on the scanner glass.
4. From the Home screen on the control panel, touch Reserved Jobs to start scan.
34
Chapter 2 Use the scanner
Filter out color from a document (color dropout)
You can lter out a color channel (red, green, or blue) or up to three individual colors. For specic colors, the
sensitivity setting controls how closely a scanned color must approximate the specied color.
Removing colors from the scan might reduce the scan le size and improve optical character recognition (OCR)
results.
To select colors to eliminate from a scan in HP Scan software, follow these steps:
1. Open the HP Scan software.
2. Scan a sample page, which has the colors to be dropped, into the viewer.
3. Click the More button, and then click the Image tab and select the Color Dropout feature.
4. Enable a color to drop and select the color from the preview using the eyedropper tool. Be sure to save the
colors.
Only the color dropout options available for your scanner are selectable.
For information about the color dropout settings, see the online help for the scanning software that you are
using.
Automatically detect page size
The HP Scan software is capable of automatically detecting page size using the Detect Size option. When the
Detect Size option is selected from the Page Size drop-down list, the scanned image is cropped to the size of the
detected page and any skewed content is straightened.
Automatically crop or pad scanned image to selected page size
Use this feature to crop or pad a scanned image to a selected page size.
To automatically crop or pad a scanned image to a selected page size, follow these steps:
1. Open the HP Scan software.
2. Select a scan shortcut, and then click More for more settings.
3. Select your crop option from the Input Page Size drop-down list.
● To automatically crop to the content of the document, select Detect Content on Page.
● To automatically crop to the dimensions of the document, select Detect Size.
NOTE: Use the ISIS or TWAIN user interface to set crop options when scanning from non-HP scanning
software.
For information about the auto-crop settings, see the online help for the scanning software that you are
using.
4. Make sure the Same as Input option is selected for Output Page Size, and then click Scan.
Automatically detect color
Use this feature to reduce the size of the scanned le by only saving pages that contain color as color scans, and
saving all other pages as black and white.
Filter out color from a document (color dropout)
35
To automatically detect color in a scanned image, follow these steps:
1. Open the HP Scan software.
2. Select a scan shortcut.
3. To adjust the Auto Detect Color sensitivity and output mode settings, click More, select Image.
4. Click on the Color Mode drop-down box, and then select Auto Detect Color.
5. Select the Auto Detect Color drop-down box, change settings, and then click OK.
6. Click Scan.
NOTE: For information about the automatic color detection settings, see the online help for the scanning
software that you are using.
Use the ISIS, WIA, or TWAIN user interface to automatically detect color when scanning from non-HP scanning
software.
Scan using text-enhanced black and white mode
Use this feature to enhance the scanned image when scanning black and white text. To use this feature, complete
the following steps:
1. Open the HP Scan software.
2. Select a scan shortcut.
3. Click More, select the Image tab, and then select Black/White (1 bit) from the Color Mode drop-down box.
4. Select Threshold for Black/White, select Enhance Content, and then click OK.
Automatically straighten scanned images
Use the Straighten Content feature to straighten content that is skewed relative to the page dimensions in the
source document. Use the Detect Size feature to deskew page images that might have become skewed during
the scanning process.
1. Open the HP Scan software.
2. Select a scan shortcut.
3. Click More, select the Document tab, and then select Straighten Content.
Add or remove a device
You can use the HP Scan software to add or remove a device on the computer.
1. Open the HP Scan software.
2. Click the Settings icon to open the Device Settings window.
3. Do one of the following:
36
● To add a device, click the Plus icon +, click Connect a new device, and then follow the onscreen
instructions.
Chapter 2 Use the scanner
● To remove a device, select the scanner name from the existing scanner list, and then click the Delete
button.
TIP: You can select multiple scanners to delete them at once.
TIP: You can also use HP Scan Assistant to add a new device. Launch HP Scan Assistant from the computer
desktop, click Tools, click Device Setup & Software, and then select Connect a new device.
Scan by using other scan software
Third-party applications that support TWAIN, ISIS, and WIA are also supported by the scanner.
Use the scanning software (macOS)
The following topics describe how to scan by using the scanning software.
Scan to email
To scan to an email, complete these steps:
NOTE: To scan to email, make sure there is an Internet connection.
1. Load the original into the input tray or on the scanner glass.
2. In the Applications folder, double-click the Apple Image Capture icon.
3. In the Image Capture window, select your scanner from the Devices list.
TIP: For more Apple Image Capture scanning options, click Show Details.
4. Select Mail in the Scan To list to automatically attach the scan to an email message.
NOTE: If you use an email application other than Apple Mail, you can scan the document to a le and
manually attach it to an email, or you can add your email application to the Scan To list.
To add your email application to the list, select Other, select your email application, and then click Choose.
5. On the resulting email message, enter the email address, subject, and any message text, and then send the
email.
HP Easy Scan
To scan from HP Easy Scan:
1. Load the original into the input tray or on the scanner glass.
2. In the Applications folder, double-click the HP Easy Scan icon.
3. Find the product by its name and ensure it is the selected scanner.
4. Select a scan preset appropriate for the scan job.
5. Click the Scan button.
6. Once all the pages have been scanned, click File and then Save.
Scan by using other scan software
37
7. Specify how and where the le is to be saved, and then click Save.
Scan from other applications
An image can be scanned directly into any ICA-compliant application. In the application, look for options to import
or acquire images from a scanner.
NOTE: The HP software does not support TWAIN scanning. If the application has import or acquire functions
but your HP scanner is not listed, the application might only be searching for scanners that support TWAIN.
Advanced conguration with HP Utility (macOS)
Use the HP Utility to check scanner status or to view or change scanner settings from your computer. You can
use the HP Utility when the scanner is connected with a USB cable.
Open HP Utility
To open HP Utility, follow these steps:
1. At the computer, open the Applications folder.
2. Select HP, and then select HP Utility.
HP Utility features
The HP Utility toolbar includes these items:
● Devices: Click this button to show or hide Mac products found by the HP Utility.
● All Settings: Click this button to return to the HP Utility main view.
● HP Support: Click this button to open a browser and go to the HP support website.
● Supplies: Click this button to open the HP SureSupply website.
● Registration: Click this button to open the HP registration website.
● Recycling: Click this button to open the HP Planet Partners Recycling Program website.
HP Utility consists of pages that you open by clicking in the All Settings list.
Scanning tips
Use the following tips to optimize scanning performance and scan fragile originals.
Optimize scanning and task speeds
Several settings
following information.
inuence the total time for a scanning job. To optimize scanning performance, consider the
38
● To optimize performance, make sure the computer meets the recommended system requirements. To view
minimum and recommended system requirements, see www.hp.com, and then search for the scanner
model plus the word specications.
Chapter 2 Use the scanner
● Saving a scanned image to a searchable format (for example, searchable PDF) takes more time than saving
to an image format because the scanned image is analyzed using optical character recognition (OCR). Verify
the need for a searchable output le before selecting a searchable scan format.
● Scanning at a higher resolution than necessary increases scanning time and creates a larger le with no
additional benet. If scanning at a high resolution, set the resolution to a lower level to increase scanning
speed.
Optimize scanning and task speeds 39
Care and maintenance3
This section presents information about how to care for and maintain the scanner.
For the latest maintenance information, visit the product support home page:
● 2600 f1 models: www.hp.com/support/sjpro2600f1
● 3600 f1 models: www.hp.com/support/sjpro3600f1
● N4600 fnw1 models: www.hp.com/support/sjproN4600fnw1
● N6600 fnw1 models: www.hp.com/support/sjowN6600fnw1
Test and calibrate the touch screen (N4600 fnw1 and N6600 fnw1 models)
To test and calibrate the touch screen, do the following:
1. Select the Settings icon.
2. Select Display.
3. Scroll down and select Screen Recalibration.
4. Follow the onscreen instructions to perform the calibration.
5. Recalibration complete will display when the process is completed.
Clean the product
Occasional cleaning of the scanner helps ensure high-quality scans. The amount of care necessary depends on
several factors, including the amount of use and the environment. Perform routine cleaning as necessary.
Clean the scanner glass
Clean the scanner glass periodically, including any time dust or debris is present.
Make sure to have the following items before cleaning:
● Clean, lint-free or micro-ber cloths
● Glass Cleaner or clean water
CAUTION: Do not use cleaners that contain abrasives, acetone, benzene, or carbon tetrachloride as these
chemicals can damage the scanning glass.
Avoid using isopropyl alcohol as it can leave streaks on the glass.
40
Chapter 3 Care and maintenance
1. Press the Power button to turn o the scanner, and then disconnect the USB cable and power supply
from the scanner.
2. Lift up the document feeder.
3. Use a clean, lint-free cloth moistened with water or spray the glass cleaner on a clean, lint-free cloth, and
then thoroughly clean the atbed scanner glass.
CAUTION: Do not spray the glass cleaner directly on the scanner glass as this might cause permanent
damage.
4. Dry the scanner glass with a dry, soft, lint-free cloth.
NOTE: Make sure to dry the scanner glass completely.
5. Close the document feeder. Press the Power button to turn on the scanner. The scanner is now ready to
use.
Clean the scanning strips
To clean the scanning strip components, follow these steps:
1. Press the Power button to turn o the scanner, and then disconnect the USB cable and power supply
from the scanner.
2. Lift up the document feeder.
Clean the scanning strips 41
3. Clean the scanning strips with a soft, lint-free cloth that has been sprayed with a mild glass cleaner.
CAUTION: Use only glass cleaner to clean the scanning strips. Avoid cleaners that contain abrasives,
acetone, benzene, and carbon tetrachloride, all of which can damage the scanning strips. Avoid isopropyl
alcohol because it can leave streaks on the scanning strips.
Do not spray the glass cleaner directly on the scanning strips.
4. Dry the scanning strips with a dry, soft, lint-free cloth. Wipe the strips of gray, reective material on each
strip.
5. Close the document feeder, reconnect the USB cable and power supply to the scanner, and then press the
Power button to turn on the scanner. The scanner is now ready to use.
Replace parts
Replacing parts when necessary helps ensure high-quality scans. Parts might need to be replaced when
indicated by the HP Scanner Tools Utility, or if the scanner is not working correctly.
The roller replacement kit includes the following replacement parts:
● Pickup rollers
● Separation pad (2600 f1 and 3600 f1 models)
● Separation rollers (N4600 fnw1 and N6600 fnw1 models)
The replacement kit also includes detailed instructions for replacing each of these parts.
Replace the separation pad or rollers
Replace the separation pad/roller module when it is due for maintenance or the scanner experiences repeated
document jams.
Replace the separation pad or rollers under the following conditions:
● Windows: When the Maintenance Recommended dialog indicates they are due for maintenance.
42
Chapter 3 Care and maintenance
● If the scanner experiences repeated document jams.
NOTE: The replacement kit is a consumable and is not covered under warranty or standard service
agreements.
1. Press the Power button to turn o the scanner, and then disconnect the USB cable and power supply
from the scanner.
2. Open the document feeder hatch.
3. Squeeze the tab on the left side of the separation pad/roller module, and then lift it up to remove.
Figure 3-1 Remove separation pad (2600 f1 and 3600 f1 models)
Replace the separation pad or rollers 43
Figure 3-2 Remove separation rollers (N4600 fnw1 and N6600 fnw1 models)
4. Remove and replace the separation pad/roller module as described in the instructions included with the
replacement kit.
Figure 3-3 Replace separation pad (2600 f1 and 3600 f1 models)
44
Figure 3-4 Replace separation rollers (N4600 fnw1 and N6600 fnw1 models)
5. Continue with replacing the pick up roller module.
Chapter 3 Care and maintenance
Replace the pickup roller module
Continue to replace the pickup roller module after the separation rollers have been replaced.
1. Squeeze the tab on the left side of the pickup roller module to loose the roller shaft.
2. Remove the roller shaft from the holder, and then remove the roller module.
3. Replace the pickup roller module as described in the instructions included with the replacement kit.
4. Close document feeder hatch. Reconnect the USB cable and power supply to the scanner.
5. Press the Power button to turn on the scanner.
Order parts and accessories
The maintenance parts in the following table can be ordered online.
To order maintenance parts for the scanner, see the HP scanner parts website at
Table 3-1 Roller replacement kit
Item Description Part number
Service Replacement-SJ A Roller Unit Replacement pickup roller for 2600 f1, 3600 f1,
www.hp.com/buy/parts.
4T8E4-69001
and N6600 fnw1 models.
Replace the pickup roller module 45
Table 3-1 Roller replacement kit (continued)
Item Description Part number
Service Replacement-SJ A Separation Unit Replacement separation roller for N4600 fnw1 and N6600
fnw1 models.
Service Replacement-SJ A Pad Unit Replacement pad unit for 2600 f1 and 3600 f1 models. 4T8E6-69001
Service Replacement-SJ B Roller Unit Replacement pickup roller for N4600 fnw1 model. 618J9-69001
4T8E5-69001
46 Chapter 3 Care and maintenance
Solve problems4
This section contains solutions for common problems with the scanner. For additional troubleshooting, see the
Help for the HP scanning program being used.
Basic troubleshooting tips
Simple issues such as smudges on the scanning strips or loose cables can cause the scanner to produce fuzzy
scans, operate in an unexpected manner, or fail to operate. Always check the following items when encountering
scanning problems.
● If scanning a document that will be analyzed using optical character recognition (OCR), make sure that the
original document is clear enough to be analyzed.
Make sure that the USB and power cables are rmly seated in their respective connectors on the back of the
●
scanner, and that the power cord is plugged into a working electrical outlet or surge protector.
● Make sure the scanner has not automatically powered o. If it has, press the Power button to turn on the
scanner.
● Ensure that the scanner is receiving power.
– Check that the Power LED on the control panel is on.
– If the Power LED is not on, ensure that power is available to the power outlet or surge protector that the
power supply is plugged into.
– If power is available to the power outlet or surge protector but the Power LED is still not on, the power
supply might be defective. Go to the product support home page for assistance:
○ 2600 f1 models: www.hp.com/support/sjpro2600f1
○ 3600 f1 models: www.hp.com/support/sjpro3600f1
○ N4600 fnw1 models: www.hp.com/support/sjproN4600fnw1
○ N6600 fnw1 models: www.hp.com/support/sjowN6600fnw1
● If the scanning software displays a Scanner not found message when trying to use the scanner, turn o the
scanner, wait 30 seconds, and then turn on the scanner. If the message still displays, the scanner might need
to be reset.
● If the scanner is connected to the computer through a USB hub or through a USB port on the front of the
computer, disconnect the scanner and then reconnect it to a USB port on the back of the computer.
● Windows: Make sure that the Scan button , or the Default/Duplex Toggle button is enabled from the
HP scanning software.
● Turn o the scanner, wait 30 seconds, and then turn on the scanner.
● Make sure the document feeder hatch is closed.
Solve problems
47
● Restart the computer.
If problems continue, it is possible that the HP scanning software, rmware, or associated drivers are out of date
or have become corrupted. Visit the product support home page to locate software, rmware, and driver updates
for the scanner:
● 2600 f1 models: www.hp.com/support/sjpro2600f1
● 3600 f1 models: www.hp.com/support/sjpro3600f1
● N4600 fnw1 models: www.hp.com/support/sjproN4600fnw1
● N6600 fnw1 models: www.hp.com/support/sjowN6600fnw1
Reset the scanner(N4600 fnw1 and N6600 fnw1 models)
To reset the scanner, follow these steps:
1. Close the HP Scan software if it is open.
2. Touch the Settings icon from the Home screen on the control panel, select Reset, and then touch Reset.
3. Wait 30 seconds. The scanner resets.
Interpret control panel lights and patterns (2600 f1 and 3600 f1 models)
If the scanner requires attention, the Error light either blinks or is solidly lit on the control panel display.
The following table describes the solution to follow, based on the possible cause of the Error light blinking.
Table 4-1
Cause Solution
The user pressed the Scan button while the USB cable was
disconnected.
The image sensor is not properly calibrated. 1. Turn o the scanner.
There is a jam in the document feeder. 1. Turn o the scanner.
The document feeder hatch is not properly closed. ▲ Press rmly on both sides of the document feeder hatch at
Cause and solution
1. Turn o the scanner.
2. Reconnect the USB cable.
3. Turn on the scanner.
2. Turn on the scanner.
2. Pull forward on the latch to open the document feeder hatch.
3. Clear the jam.
4. Turn on the scanner.
the same time to close the hatch.
48 Chapter 4 Solve problems
Scanner installation problems
Review the following information about resolving scanner installation problems.
Check the cables
Table 4-2 Check cable
Cable type Action
Power cable The power cable is connected between the scanner and a power outlet.
● Ensure that the power cable is securely connected between the scanner and a live electrical outlet
or surge protector.
● If the power cable is connected to a surge protector, ensure that the surge protector is plugged
into an outlet and turned on.
● Press the Power button to turn o the scanner, and then turn o the computer. After 30
seconds, turn on the scanner and then turn on the computer, in that order.
USB cable The USB cable is connected between the scanner and the computer.
● Use the cable that was included with the scanner. Another USB cable might not be compatible
with the scanner.
● Ensure that the USB cable is securely connected between the scanner and the computer.
● If the USB cable is connected to a USB port on the front of the computer, move it to a USB port on
the back of the computer.
For additional USB troubleshooting information, visit the product support home page, select your
country/region, and then use the search tool to nd USB troubleshooting topics.
● 2600 f1 models: www.hp.com/support/sjpro2600f1
● 3600 f1 models: www.hp.com/support/sjpro3600f1
● N4600 fnw1 models: www.hp.com/support/sjproN4600fnw1
● N6600 fnw1 models: www.hp.com/support/sjowN6600fnw1
Ethernet cable (N4600 fnw1 and
N6600 fnw1 models)
Ensure that the Ethernet cable is securely connected between the scanner and your network port.
For additional Ethernet troubleshooting information, see www.hp.com/support, select your country/
region, and then use the search tool to nd Ethernet troubleshooting topics.
Uninstall and then reinstall the HP ScanJet drivers and tools (Windows)
If checking the scanner cable connections did not solve the problem, the problem might have occurred because
of an incomplete installation. Try uninstalling and then reinstalling the HP ScanJet drivers and tools.
1. Press the Power button to turn o the scanner, and then disconnect the USB cable and power cable from
the scanner.
2. On the computer, open Control Panel and use the Programs and Features tool to uninstall the following
applications:
● HP ScanJet Basic Device Software
Scanner installation problems
49
● HP ScanJet ISIS Driver
● HP Scan
● HP ScanJet Plugin
3. Restart the computer.
4. Reinstall the HP ScanJet Drivers and Tools.
● Turn o the scanner, wait 30 seconds, and then turn on the scanner. The required software and drivers
should install automatically.
● If the drivers and tools do not install automatically, install them manually.
5. Reconnect the USB cable and power cable to the scanner, and then press the Power button to turn on the
scanner.
Power issues
Review the following information about resolving power issues.
Check that the scanner has power
The power cable is connected between the scanner and a power outlet.
● Ensure that the power cable is securely connected between the scanner and a live electrical outlet.
● If the power cable is connected to a surge protector, ensure that the surge protector is plugged into an outlet
and turned on.
● Ensure that the scanner is receiving power.
– Check that the Power LED on the control panel is on.
– If the Power LED is not on, ensure that power is available to the power outlet or surge protector that the
power supply is plugged into.
– If power is available to the power outlet or surge protector but the Power LED is still not on, the power
supply might be defective. Go to the product support home page for assistance:
○ 2600 f1 models: www.hp.com/support/sjpro2600f1
○ 3600 f1 models: www.hp.com/support/sjpro3600f1
○ N4600 fnw1 models: www.hp.com/support/sjproN4600fnw1
○ N6600 fnw1 models: www.hp.com/support/sjowN6600fnw1
The scanner will not turn on
If the scanner will not turn on after pressing the Power button , check the following:
50
● The scanner might have been unplugged. Check to see that the power supply has not become disconnected
from the scanner or unplugged from the power source.
● The power supply might not be working.
Chapter 4 Solve problems
– Check that the Power LED on the control panel is on.
– If the Power LED is not on, ensure that power is available to the power outlet or surge protector that the
power supply is plugged into.
– If power is available to the power outlet or surge protector but the Power LED is still not on, the power
supply might be defective. Go to the product support home page for assistance:
○ 2600 f1 models: www.hp.com/support/sjpro2600f1
○ 3600 f1 models: www.hp.com/support/sjpro3600f1
○ N4600 fnw1 models: www.hp.com/support/sjproN4600fnw1
○ N6600 fnw1 models: www.hp.com/support/sjowN6600fnw1
The scanner has paused or shut down
If the scanner stops scanning, follow these steps. After each step, start a scan to see if the scanner is working. If
the problem persists, proceed with the next step.
1. A cable might be loose. Ensure that both the USB cable and power supply are properly connected.
Use the cable that was included with the scanner. Another USB cable might not be compatible with the
scanner.
2. Ensure that the scanner is receiving power.
a. Check that the Power LED on the control panel is on.
b. If the Power LED is not on, ensure that power is available to the power outlet or surge protector that
the power supply is plugged into.
c. If power is available to the power outlet or surge protector but the Power LED is still not on, unplug the
power cable from the power source, wait 30 seconds, and then plug it back in.
d. If the issue is not xed, the power supply might be defective. Go to the product support home page for
assistance:
● 2600 f1 models: www.hp.com/support/sjpro2600f1
● 3600 f1 models: www.hp.com/support/sjpro3600f1
● N4600 fnw1 models: www.hp.com/support/sjproN4600fnw1
● N6600 fnw1 models: www.hp.com/support/sjowN6600fnw1
3. Restart your computer.
4. Windows: On the computer, open Control Panel and use the Programs and Features tool to uninstall the
following applications:
● HP ScanJet Basic Device Software
● HP ScanJet ISIS Driver
● HP ScanJet Plugin
● HP Scan
The scanner has paused or shut down
51
5. Reconnect the USB cable and power supply to the scanner, and then press the Power button to turn on
the scanner. Reinstall the HP ScanJet software and drivers.
The scanner keeps turning o
If the scanner keeps turning o, try these steps according to your operating system.
By default, the scanner will enter Sleep Mode prior to 15 minutes of inactivity, and will turn o automatically after
two hours of inactivity to conserve power.
Windows: To change the defaults, complete these steps:
1. Launch the HP Scanner Tools Utility.
2. Click the Settings tab, and then select the appropriate Sleep Mode and Auto-O settings.
● To specify the period of inactivity after which the scanner goes into Sleep Mode, select 15 minutes or 1
hour from the Put the scanner to sleep after drop-down list.
● To specify the period of inactivity after which the scanner automatically turns o, select the appropriate
value (1 hour, 2 hours, 4 hours, or 8 hours) from the Turn o the scanner after drop-down list.
3. Click Apply.
macOS: Use HP Utility to change these defaults.
Paper jams
Review the following information about clearing paper jams.
NOTE: Scanning damp or wet pages can cause paper jams. Make sure that the pages being fed are completely
dry (such as, the toner is dry, or there are no wet substances such as glue or correction uid on the page).
Clear jams from the document feeder
To clear a paper jam, complete these steps:
1. Remove any pages from the input tray and the output tray.
2. Close the output tray and extension.
3. Pull forward on the latch to open the document feeder hatch.
52
4. Remove the originals or any obstructions from the paper path.
5. Remove any visible debris (for example, paper, staples, or clips) from the paper path.
Chapter 4 Solve problems
6. Inspect the rollers in the document feeder hatch, and remove any visible debris.
7. Close the document feeder hatch.
8. Open the output tray to check if there is paper still inside the paper path. If there is still paper in the paper
path, carefully pull the paper out.
9. Reload all originals in the input tray and scan again.
An item loaded in the scanner jams repeatedly
Check the following for resolving the issue.
● The item might not meet the guidelines for acceptable originals.
● The item might have something on it, such as staples or self-adhesive notes on the original that must be
removed.
● Make sure the paper guides touch the edges of the original.
Paper feed issues
Review the following information about resolving paper feed issues.
Paper jamming, skewing, misfeeds, or multiple-page feeds
Review the following information for resolving the issue.
● Scanning damp or wet pages can cause paper jams. Make sure that the pages you are feeding are
completely dry (toner is dry, there are no wet substances such as glue or correction uid).
● Check that all rollers are in place and that the roller door and document feeder hatch are closed.
● If the pages look skewed as they feed into the scanner paper path, check the resulting scanned images in the
software to ensure that they are not skewed.
● The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the
stack.
● The paper guides must be touching the sides of the paper stack to work properly. Please ensure that the
paper stack is straight and the guides are against the paper stack.
● The input tray or output tray might contain more than the maximum number of pages. Load fewer pages in
the input tray, and remove pages from the output tray.
● Clean the scanner paper path to help reduce misfeeds. If misfeeds still occur, clean the rollers. If misfeeds
still occur, replace the rollers.
Paper does not feed from the scanner
If paper does not feed from the scanner, try the following:
Reload the pages into the input tray, ensuring that they make contact with the rollers.
The document feeder hatch might not be securely latched. Open the hatch and then close it, pressing rmly on
both sides to ensure the hatch is closed.
A problem with the scanner hardware might exist. Follow this procedure to test the scanner:
An item loaded in the scanner jams repeatedly
53
1. Ensure that the power supply is securely connected between the scanner and a live electrical outlet or
surge protector. Check that the Power LED on the control panel is on to verify that the power supply is
functional.
2. If the power supply is connected to a surge protector, ensure that the surge protector is plugged into an
outlet and turned on.
3. Press the Power button to turn o the scanner, disconnect the power supply from the scanner, and then
turn of the computer to which the scanner is connected. Wait 30 seconds, reconnect the power supply to
the scanner, press the Power button to turn on the scanner, and then turn on the computer.
4. Try to rescan.
Image quality problems
Review the following information about resolving image quality problems.
The scanned images are not straight
Check the following to resolve the issue.
● Verify that the paper guides are centered on the scanner and set to an appropriate width for the original
being scanned. Make sure the paper guides touch the edges of the original.
● Windows: Use the Straighten Content feature to straighten content that is skewed relative to the page
dimensions in the source document. Use the Detect Size feature to deskew page images that might have
become skewed during the scanning process.
The scanned images have streaks or scratches
Try the following to resolve the issue.
● Check that the originals are clean and unwrinkled.
● Clean the scanner strips. See Clean the scanning strips for more information.
The scanned image is fuzzy
Check the following to resolve the issue.
● Check for any obstructions in the scanner paper path and make sure the paper guides are positioned
appropriately. Try another scan.
● Verify that the document is not fuzzy.
● Dust can build up on the scanning strips inside the document feeder and cause low-quality scans. Clean the
scanning strips with a soft, lint-free cloth that has been sprayed with a mild glass cleaner.
The scanned image is completely black or completely white
Check the following to resolve the issue.
● The item might not be placed correctly in the input tray. Make sure that the item being scanned is placed face
down in the input tray.
54
● Windows: If scanning to a black and white image, make sure neither the black nor the white threshold is set
to extreme. Setting the threshold to an extreme will result in an image that is all white or all black.
Chapter 4 Solve problems
● macOS: If scanning to a text image using the Image Capture application, set Image Correction to Manual and
use the Threshold slider bar to adjust the threshold.
The bottom of the scanned image is cut o
By default, the scanning software can scan media that is up to 356 mm (14 in) long.
Verify that the page size selected in the scanning software (or the scan shortcut selected) will accommodate the
length of the document being scanned.
The scanned image cannot be enlarged
The software might be setting the exposure for the entire scan area instead of for one small original. Select and
drag the handles around the selection area until you see the image area you want to scan.
Scanner operation problems
Review the following information about resolving scanner operation problems.
Connection issues
Review the following information about resolving connection issues.
Check the USB connection
Follow these steps to check the USB connection.
Check the physical connection to the scanner.
● Use the cable that was included with the scanner. Another USB cable might not be compatible with the
scanner.
● Ensure that the USB cable is securely connected between the scanner and the computer. The trident icon on
the USB cable faces down when the cable is properly connected to the scanner.
If the problem persists after verifying the above items, try the following:
1. Do one of the following tasks depending on how the scanner is connected to the computer:
● If the USB cable is connected to a USB hub or a docking station for a laptop, disconnect the USB cable
from the USB hub or the docking station, and then connect the USB cable to a USB port on the back of
the computer.
● If the USB cable is directly connected to the computer, plug it into a dierent USB port on the back of
the computer.
● Remove all other USB devices from the computer except for the keyboard and the mouse.
2. Press the Power button to turn o the scanner, wait 30 seconds, and then turn on the scanner.
3. Restart the computer.
4. After the computer has restarted, try using the scanner.
● If the scanner works, reconnect any additional USB devices one at a time; try the scanner after
connecting each additional device. Disconnect any USB devices that prevent the scanner from working.
The bottom of the scanned image is cut
o 55
● Windows: If the scanner does not work, uninstall and then reinstall the HP ScanJet drivers and
software.
Check the ethernet connection (N4600 fnw1 and N6600 fnw1 models)
Follow these steps to check the ethernet connection.
1. Ensure that the Ethernet cable is rmly connected between the product and a router, Ethernet jack, or
Ethernet switch.
2. If the Ethernet cable is connected to a network router or Ethernet switch, try connecting it to a dierent port
on the router or switch.
3. Press the Power button to turn o the scanner, wait 30 seconds, and then turn on the scanner.
Check the wireless connection (N4600 fnw1 and N6600 fnw1 models)
Review the following to check the wireless connection.
● Verify that the network cable is not connected.
● Verify that the scanner and the wireless router are turned on and have power. Also make sure that the
wireless radio in the scanner is turned on.
● Verify that the service set identier (SSID) is correct. If you are not sure the SSID is correct, run the wireless
setup again.
● With secured networks, verify that the security information is correct. If the security information is incorrect,
run the wireless setup again.
● If the wireless network is working correctly, try accessing other computers on the wireless network. If the
network has Internet access, try connecting to the Internet over a wireless connection.
● Verify that the encryption method (AES or TKIP) is the same for the scanner as it is for the wireless access
point (on networks using WPA security).
● Verify that the scanner is within the range of the wireless network. For most networks, the scanner must be
within 30 m (100 ft) of the wireless access point (wireless router).
● Verify that obstacles do not block the wireless signal. Remove any large metal objects between the access
point and the scanner. Make sure poles, walls, or support columns containing metal or concrete do not
separate the scanner and wireless access point.
● Verify that the scanner is located away from electronic devices that might interfere with the wireless signal.
Many devices can interfere with the wireless signal including motors, cordless phones, security system
cameras, other wireless networks, and some Bluetooth devices.
● Verify that the scan driver is installed on the computer.
● Verify that the computer and scanner connect to the same wireless network.
● For macOS, verify that the wireless router supports Bonjour.
Buttons are not working properly
If the buttons are not working properly, complete the following steps.
1. A cable might be loose. Ensure that the USB cable and the power supply are securely connected.
2. Turn o the scanner, wait 30 seconds, and then turn the scanner back on.
56
Chapter 4 Solve problems
3. Restart the computer.
4. If the problem still persists, there might be a problem with the control panel. Contact HP Support at:
● 2600 f1 models: www.hp.com/support/sjpro2600f1
● 3600 f1 models: www.hp.com/support/sjpro3600f1
● N4600 fnw1 models: www.hp.com/support/sjproN4600fnw1
● N6600 fnw1 models: www.hp.com/support/sjowN6600fnw1
LCD issues (N4600 fnw1 and N6600 fnw1 models)
Review the following information to resolving LCD issues.
The LCD is having display issues
The following symptoms indicate a problem with the scanner control panel.
● LCD issues: The display is blank, or part of the display content is missing.
● LED issues: LEDs are not working, or are staying in the wrong state.
If the scanner exhibits any of these problems, contact HP support at www.hp.com/support.
The scanner buttons are not working as expected
The following symptoms indicate a problem with the scanner control panel.
● Button issues: Buttons are unresponsive, or the wrong action occurs when you press a button. For example,
you get a single-sided scan when you press the Default/Duplex Toggle button to set a two-sided scan.
● LED issues: LEDs are not working, or are staying in the wrong state.
If the scanner exhibits any of these problems, contact HP support at www.hp.com/support.
The touch panel display issues (N4600 fnw1 and N6600 fnw1 models)
The following symptoms indicate a problem with the scanner touch panel.
● Touch panel issues: The display is blank, or part of the display content is missing.
● Button issues: Buttons are unresponsive, or the wrong action occurs when you press a button (for example,
you get a single-sided scan when you press the Default/Duplex Toggle button to set a two-sided scan.
If the scanner exhibits any of these problems, contact HP support at www.hp.com/support.
Scanning performance issues
Review the following information about resolving scanning performance issues.
The scanner does not scan immediately
Make sure the document feeder hatch is closed, and that the scanner is turned on.
LCD issues (N4600 fnw1 and N6600 fnw1 models)
57
The scanner is scanning items very slowly
When scanning to edit text, the optical character recognition (OCR) causes the scanner to scan more slowly, which
is normal. Wait for the item to scan.
NOTE: Windows: For the best OCR results, scanner compression should be set to the minimum compression
level or be disabled.
Scanning at a higher resolution than necessary increases scanning time and creates a larger le with no
additional benet. If you are scanning at a high resolution, set the resolution to a lower level to increase scanning
speed.
The scanner scans only one side of a two-sided page
Verify that the selected scan shortcut
species two-sided scanning.
Scanned pages are missing at the scan destination
When scanning, pages that stick together are scanned as one item. Check to conrm that scanned pages are not
stuck together.
Scanned pages are out of order at the scan destination
If scanned pages are out of order at the scan destination, check the following.
● Verify that the page order of the original document is correct before placing the document face down into
the input tray.
● Make sure that there are no staples, paper clips, or any other attached material (such as adhesive notes) that
might cause the pages to feed incorrectly.
● Verify that pages are not stuck together.
Scanned
les are too large
If scan les are too large, check the following.
● Most scanning software allows a smaller le size to be selected when selecting the output le type. For more
information, see the Help for the scanning software being used.
58
● Verify the scan resolution setting (for more information, see the Help for the scanning software being using):
– 200 dpi is suicient for storing documents as images.
– For most fonts, 300 dpi is suicient for using optical character recognition (OCR) to create editable text.
– For Asian fonts and small fonts, choosing a higher resolution is recommended.
NOTE: For some special black dot background scans, saving the image as a .tif le might make the image
smaller.
Scanning at a higher resolution than necessary creates a larger le with no additional benet.
● Color scans create larger les than do black and white scans.
● If scanning a large number of pages at one time, consider scanning fewer pages at a time to create more,
smaller les.
Chapter 4 Solve problems
Issues with text recognition (OCR) (Windows)
The scanner uses optical character recognition (OCR) to convert text on a page to text that can be edited on a
computer.
● If text can be scanned but cannot be edited, make the following selections before scanning:
– Select a scan shortcut that supports OCR. The following scan shortcuts support OCR:
○ Save as PDF
○ Email as PDF
○ Save as Editable Text (OCR)
○ Send to Cloud
○ Everyday Scan
– Select one of the following OCR-based, output-le types from the File Type drop-down box:
○ Text (.txt)
○ Rich Text (.rtf)
○ Word (.doc, .docx)
○ Excel (.xls, .xlsx)
○ CSV (.csv)
○ XML (.xml)
○ Searchable PDF (.pdf)
○ PDF/A (.pdf)
NOTE: If an OCR-based, output-le type is not selected, the document is scanned as a graphic and the text is
not editable.
● Check the originals
– The software might not recognize text that is tightly spaced. For example, if the text that the software
converts has missing or combined characters, "rn" might appear as "m".
– The accuracy of the software depends on the image quality, text size, and structure of the original and
the quality of the scan itself. Make sure that the original has good image quality.
– Colored backgrounds can cause images in the foreground to blend too much.
● If the scanner strips are dirty, the scan le does not have optimum clarity. Make sure the scanner strips are
clean.
Email problems (N4600 fnw1 and N6600 fnw1 models)
To resolve email problems, try the following.
Issues with text recognition (OCR) (Windows)
59
Validate the SMTP gateway address
Open the Embedded Web Server to conrm that the SMTP gateway address is correct. Also conrm that the
email address being used is valid.
Validate the LDAP gateway (Windows)
Use the following procedure to validate the LDAP gateway in Windows.
1. Open Windows Explorer. In the address bar, type LDAP:// immediately followed by the LDAP gateway
address. For example, type LDAP://12.12.12.12 where "12.12.12.12" represents the LDAP gateway
address.
2. Press the Enter key. If the LDAP gateway address is valid, the Find People dialog box opens.
3. If the LDAP gateway address is not valid, contact the network administrator.
60 Chapter 4 Solve problems
Additional troubleshooting5
Table 5-1 Additional troubleshooting support
Support Where to get
Get telephone support for your country/region
Have the product name, serial number, date of purchase, and
problem description ready.
Get 24-hour Internet support, and download software utilities,
drivers, and electronic information
Order additional HP service or maintenance agreements www.hp.com/support
Country/region phone numbers are on the yer that was in the box
with the product or at www.hp.com/support.
Product support home page:
● 2600 f1 models: www.hp.com/support/sjpro2600f1
● 3600 f1 models: www.hp.com/support/sjpro3600f1
● N4600 fnw1 models: www.hp.com/support/sjproN4600fnw1
● N6600 fnw1 models: www.hp.com/support/
sjowN6600fnw1
Additional troubleshooting 61
Index
A
acoustic specications 1, 7, 9
Auto color detect 14, 31
automatically crop or pad scanned
image to selected page size 14,
31
automatically detect page size 14,
31, 35
B
black scans
troubleshoot 47, 54
blurry images 47, 54
buttons
Cancel 1, 5
Duplex Scan 5
Power 1, 5
Scan 1
scanner control panel 1, 5
scanner touch panel 5
Simplex Scan 5
C
cables
troubleshoot 47, 49
Cancel button 1, 5
clean
paper path 40
rollers 40
cleaning cloth 40
cloud, scan to 14, 31
control panel 1
buttons 5
See control panel
locating 1, 2
crooked images 47, 54
crop or pad scanned image to
selected page size 14, 31
customer support
online 47, 61
cut-o images
troubleshoot 47, 54, 55
D
detect multi-feeds 14, 31, 33
detect page size 14, 31, 35
display problems 57
drivers
paper sizes 14, 24, 25
Duplex Scan button 5
E
electrical specications 1, 7, 9
extra-long-page support 14, 31, 33
F
features
auto color detect 14, 31
crop or pad scanned image to
selected page size 14, 31
detect page size 14, 31, 35
extra-long-page support 14, 31,
33
long-page support 14, 31, 33
multi-feed detection 14, 31, 33
scan shortcuts 31
feeding problems 47, 52
fragile items, scanning 14, 38
fuzzy images 47, 54
H
HP Customer Care 47, 61
HP paper path cleaning cloth 40
HP Scan Extended software
about 1, 10
HP Scanner Tools Utility
uses for 1, 10, 11
HP TWAIN 1, 10, 11
HP Utility 14, 37, 38
HP Utility for Mac
Bonjour 14, 37, 38
features 14, 37, 38
HP Utility, Mac 14, 37, 38
HP Web Jetadmin 12
I
input and output trays
locating 1
input tray
load cards 14, 24
load documents 14, 24
locating 2
tips on loading 14, 24
install software
troubleshoot 47, 49
ISIS 1, 10, 11
J
jams
troubleshoot 47, 52, 53
Jetadmin, HP Web 12
L
LCD problems 57
LED
error 47, 48
long-page support 14, 31, 33
M
Macintosh
HP Utility 14, 37, 38
macOS software 1, 11
maintenance
clean paper path 40
clean rollers 40
manage power settings 47, 50
media
jams 47, 52, 53
misfeeds 47, 53
not feeding 47, 53
troubleshoot 47, 53
memory
included 1, 7
minimum system requirements 8
misfeeds
troubleshoot 47, 53
multi-feed detection 14, 31, 33
multiple-page feeds 47, 53
N
networks
HP Web Jetadmin 12
supported 1, 7
O
on/o button, locating 1, 2
online support 47, 61
operating systems (OS)
supported 1, 7
62
Index
operating systems, supported 8
order
roller replacement kit 40, 42, 45
supplies 40, 45
OS (operating system)
supported 1, 7
output tray
locating 1, 2
P
pages missing, troubleshoot 47, 55,
57, 58
pages out of order 47, 55, 57, 58
pages per minute 1, 7
paper
jams 47, 52, 53
misfeeds 47, 53
not feeding 47, 53
supported sizes 14, 24, 25
troubleshoot 47, 53
paper guides, locating 1, 2
paper path
clean 40
feeding problems 47, 52
parts
order 40, 42, 45
power
consumption 1, 7, 9
Power button 1, 5
power button, locating 1, 2
Power LED 1, 5
power management 47, 50
power supply
troubleshoot cable 47, 49
problems with LCD 57
problems with touch panel 57
product
auto-o 1, 12
Sleep Mode 1, 12
product info 1
R
replace pad 42
replace pickup roller module 45
replace rollers 40, 42
roller kit
replace 40, 42, 45
rollers
clean 40
replace 40, 42, 45
S
scan
cards 14, 24
feeding problems 47, 52
les too large 47, 55, 57, 58
fragile items 14, 38
originals 14, 24
Scan 29
Scan button 1
scan shortcuts 31
scan to cloud 14, 31
Scan to Email
conguration 14
Scan to Network Folder
initial setup 14, 17
Scan to SharePoint
enabling 14
Scan to USB Drive
enabling 14, 19
scanner
control panel 1
touch panel 5
scanner software
Mac 1, 11
Windows 1, 10
Simplex Scan button 5
skewed images 47, 54
Sleep Mode 1, 12
software
HP Utility 14, 37, 38
Mac 1, 11
troubleshoot installation 47, 49
uninstall and reinstall 47, 49, 50
Windows 1, 10
specications
electrical and acoustic 1, 7, 9
speed
troubleshoot 47, 55, 57
speed, troubleshoot 14, 38
status
HP Utility, Mac 14, 37, 38
streaks
troubleshoot 47, 54
supplies
order 40, 45
status, viewing with HP Utility for
Mac 14, 37, 38
support
online 47, 61
supported operating systems 8
system requirements
minimum 8
T
technical support
online 47, 61
touch panel problems 57
trays
capacity 1, 7
included 1, 7
troubleshoot
basic tips 47
black scans 47, 54
cables 47, 49
check power 47, 50
crooked images 47, 54
cut-o images 47, 54, 55
feeding problems 47, 52
fragile items 14, 38
fuzzy images 47, 54
installation 47, 49
jams 47, 52, 53
large scan les 47, 55, 57, 58
misfeeds 47, 53
page order 47, 55, 57, 58
pages missing 47, 55, 57, 58
paper not feeding 47, 53
power 47, 50
scanning fragile items 14, 38
speed 14, 38, 47, 55, 57
stops working 47, 50
streaks 47, 54
two-sided scans 47, 55, 57, 58
uninstall and reinstall
software 47, 49, 50
white scans 47, 54
wireless connection 56
troubleshooting
buttons 57
display 57
LCD 57
touch panel 57
turn on scanner
troubleshoot 47, 50
TWAIN 1, 10, 11
two-sided scans
troubleshoot 47, 55, 57, 58
U
uninstall and reinstall software 47,
49, 50
USB cable
troubleshoot 47, 49
Index
63
W
Web sites
HP Web Jetadmin,
downloading 12
websites
customer support 47, 61
order supplies 40, 45
replacement parts 40, 42
white scans
troubleshoot 47, 54
Windows software 1, 10
wireless connection issues 56
64 Index
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