Hp SCANJET N7710 User Manual [no]
www.hp.com/support
$XVWUDOLD
$XVWUDOLD
₼⦌
₼⦌
氨䂾
,QGLD
,QGRQHVLD
鲵뼑ꖱ霢
0DOD\VLD
1HZ=HDODQG
3KLOLSSLQHV
6LQJDSRUH
♿䋲
ࡒ࡚ࡧࡳࡎࡷࡎ࡙
RXWRIZDUUDQW\
9LW1DP
HP Scanjet N7710 Scanner
Setup and Support Guide
English
Copyright and license
© 2007 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.
The information contained herein is
subject to change without notice.
The only warranties for HP products
and services are set forth in the express
warranty statements accompanying
such products and services. Nothing
herein should be construed as
constituting an additional warranty. HP
shall not be liable for technical or
editorial errors or omissions contained
herein.
Trademark credits
ENERGY STAR is a U.S. registered
service mark of the United States
Environmental Protection Agency.
Microsoft and Windows are registered
trademarks of Microsoft Corporation.
Contents
1 Scanner setup
Items shipped in the box.............................................................................................................2
Install the software......................................................................................................................3
Set up the hardware...................................................................................................................4
Test the installation.....................................................................................................................7
Customizable profile labels.........................................................................................................8
2 Scanner buttons and features
Scanner buttons.......................................................................................................................10
Special features........................................................................................................................10
3 Where to get additional information
HP Scanjet N7710 User Guide.................................................................................................12
HP Smart Document Scan Software Help................................................................................12
HP Scanner Tools Utility help...................................................................................................12
Help for other software programs.............................................................................................12
4 Troubleshooting
Scanner error codes.................................................................................................................13
Scanner does not work after installation...................................................................................14
Other sources for troubleshooting help....................................................................................16
5 Product care and support
Care and maintenance.............................................................................................................17
Accessibility..............................................................................................................................17
Getting assistance....................................................................................................................17
Hewlett-Packard limited warranty statement............................................................................18
English
6 Regulatory information and product specifications
Scanner specifications..............................................................................................................20
Environmental specifications....................................................................................................20
Regulatory information.............................................................................................................20
Recycle information..................................................................................................................21
Materials disposal.....................................................................................................................21
Disposal of Waste Equipment by Users in Private Households in the European Union..........21
1
1 Scanner setup
Follow these steps to set up the scanner:
• Check the items shipped in the box
• Install the software
• Set up the hardware
• Test the installation
Items shipped in the box
Unpack the scanner hardware. Be sure to remove any shipping tape.
1
2
4
6
7
3
1 HP Scanjet N7710 scanner
2 Output tray
3 Power supply
4 USB cable
5 Profile labels
6 Setup and Support Guide (this book)
7 Paper-path cleaning cloth
8 Scanning software CDs (For more information, see “Included software”
on page 3.)
2 HP Scanjet N7710 Scanner
5
8
Install the software
CAUTION: Do not connect the USB cable to the computer yet. Install the scanning
software before connecting the USB cable.
1. Insert the HP Scanning Software CD that came with the scanner into the computer
CD drive.
Wait for the installation dialog box to display. If the installation dialog box does not
display after a few moments:
a. Click Start, and then click Run. (On Windows Vista, click Start, and then type
run into the search box.)
The Run dialog box is displayed.
b.In the Open box, type d:\setup.exe (where d: is the letter of your computer's CD
drive).
c. Click OK.
2. Click Install Software to install the scanning software. Follow the onscreen
instructions to install the following applications:
• Kofax VRS 4.10
• HP Scanjet Drivers and Tools
• HP Smart Document Scan Software
3. Select the initial setting for the scanner lamp:
• In Power Save mode, the scanner lamp times out and turns off automatically after
about 15 minutes of inactivity. In this mode, the scanner is Energy Star compliant.
• In Instant Lamp On mode, the scanner lamp times out and turns off automatically
after about 15 minutes of inactivity, but it remains warm and ready to scan.
English
Included software
This section describes the scanning and document-management software programs that
come with the scanner.
In addition to the HP software programs, several popular document management
applications are included with the scanner. This additional software might not be available
for all scanner models or all countries/regions.
For information about another scanning software program, open the program, and then
click Help on the menu bar.
HP Scanning Software CD
Programs Software use
HP Smart Document Scan
Software
HP Scanner Tools Utility Use to assign profiles to numbers, to configure the buttons on
ISIS/TWAIN drivers These drivers are necessary for using the scanner with standard
Use to create high-quality scans from multi-page documents and
to automate scanning tasks you perform often.
the scanner front panel, and to find information about scanner
settings, status, and maintenance.
business applications and customized software. They meet the
minimum requirement for the scanner to work properly.
Install the software 3
Chapter 1
(continued)
Programs Software use
Kofax VirtualReScan Use to create clearer and more readable scans from colored or
ScanSoft PaperPort CD
Programs Software use
ScanSoft PaperPort Use to organize, find, and share paper and PDF documents.
I.R.I.S. Readiris Pro CD
Programs Software use
I.R.I.S. Readiris Pro Use to scan typed documents with full-featured optical character
NewSoft Presto! BizCard CD
Programs Software use
NewSoft Presto! BizCard Use to convert business cards into a database that can be
Set up the hardware
damaged documents.
recognition (OCR) to create editable text that can be saved in a
variety of file formats.
shared by multiple users, exported to contact management
software, and synchronized with PDAs.
Complete the following tasks in order to set up the scanner hardware and prepare it for
use.
Connect the power supply
The power supply has an attached cable that plugs into the back of the scanner. The
connector on the end of this cable has a green LED that is on when the power supply is
functioning correctly.
The power supply also has an AC cable that is connected to the power supply on one
end and plugged into a power outlet or surge protector on the other end.
1. Plug the AC cable into the back of the power supply.
2. Plug the other end of the AC cable into a power outlet or a surge protector.
4 HP Scanjet N7710 Scanner
3. Check that the green LED on the power supply cable connector is on.
• If the green LED is not on, ensure that power is available to the power outlet or
surge protector that the AC cable is plugged into.
• If power is available to the power outlet or surge protector but the green LED is
still not on, the power supply might be defective. Contact HP Support for
assistance.
4. If the green LED is on, plug the power supply into the back of the scanner.
5. Press the Power switch on the back of the scanner to the on position.
Connect the USB cable
CAUTION: Be sure you install the HP scanning software before connecting the
scanner to your computer with the USB cable. See “Install the software” on page 3.
Use the USB cable that came with the scanner to connect the scanner to the computer.
Connect the square end of the cable to the scanner and the rectangular end of the cable
to the computer.
NOTE: HP recommends using a USB port on the back of the computer for a more
reliable connection to the scanner.
English
Set up the hardware 5
Chapter 1
Prepare the scanner for use
1. Attach the output tray by sliding the back of the tray into the slot under the front of the
scanner.
2. For longer originals, extend the document feeder extension.
3. Extend the output tray by unfolding the flap.
4. Gently open the HP paper-path cleaning cloth package that came with the scanner.
5. Remove the cleaning cloth and unfold it.
6. Place the unfolded cloth into the document feeder.
2
1
3
7. Press the Tools ( ) button to open the Scanner Tools Utility. Click the
Maintenance tab.
6 HP Scanjet N7710 Scanner
8. Click the Clean button to feed the cloth through the scanner.
NOTE: The cloth will feed through the scanner. This confirms that the hardware
installation was successful, the drivers and tools are installed and the scanner
hardware is functioning normally.
If the cleaning cloth does not run through the paper path and land in the output
tray, then the scanner installation may not be complete. See “Scanner does not
work after installation” on page 14 in the Troubleshooting section of this guide.
9. Repeat Step 8 at least once.
CAUTION: Wait two minutes for the components to dry before inserting paper
into the document feeder.
NOTE: You will periodically need to use a paper-path cleaning cloth for other care
and maintenance tasks. To order more paper-path cleaning cloths, go to
www.hp.com/support.
Test the installation
CAUTION: Before placing an item in the document feeder, make sure that the item
does not contain wet glue, correction fluid, or other substances that can be transferred
to the interior of the scanner.
Make sure there are no curls, wrinkles, staples, paper clips, or any other attached
material. Sheets should not be stuck together.
English
1. Place a single page in the document feeder. The page should be face down, with the
top of the page pointing down (
2. Adjust the paper guides. The paper guides must be touching both sides of the page
to work properly. Please ensure that the page is straight and the guides are against
the edges of the page.
).
Test the installation 7
Chapter 1
3.
Press the (Scan Document To
• If you have installed HP Smart Document Scan Software, a scan of the page will
appear on your computer screen. If a scan does not appear on your computer
screen, see “Uninstall and then reinstall the HP Scanjet drivers and utilities”
on page 15.
• If you do not have HP Smart Document Scan Software installed, scan from the
software application you intend to use for scanning. If the scan processes as
normal for this application, then the software installation is successful. If it does
not process normally, consult the software help for your application.
4. Install any additional software that you want to use.
Customizable profile labels
The HP Smart Document Scan Software allows you to create profiles, which contain
settings for scanning, processing, and saving or sending documents. You can assign
profiles to numbers that are selectable from the scanner front panel. For information on
setting up profiles, see the HP Scanjet N7710 User Guide section called Set up scan
profiles.
The profile labels included with the scanner provide a place to list up to twelve numbers
and the profiles assigned to those numbers. The label can be attached directly to the pulldown tray on the front of the scanner. To remove a label from the pull-down tray, lift a
corner of the label, and then peel the label from the tray. Do not place a new label on top
of an old label.
) button. The page will feed through the scanner.
For a template that you can print if you need additional profile labels, use the
label_template.doc file located on the HP Scanning Software CD.
To customize and print a profile label, follow these steps:
1. Open the template in Microsoft Word.
2. Double-click the text form field to the right of the profile number. The dialog box is
displayed.
3. Click in the Default text field, and then enter a short description of the profile.
4. Repeat steps 2 and 3 for each profile description you want to enter.
5. Click OK.
6. Before printing on the label sheet, print the label on a plain sheet of paper. Place the
test print over a full-page label sheet to verify that the text aligns with the label sheet.
8 HP Scanjet N7710 Scanner
7. Print on a full-page 8 1/2” x 11” or A4 label sheet and cut out each label along the
outline.
8. Place the label on the pull-down tray on the front of the scanner.
English
Customizable profile labels 9
2 Scanner buttons and features
Scanner buttons
Use the buttons on the scanner front panel to start a scan, select a profile for a scan, and
configure some scanner settings.
4
5
1
Icon Button name Description
1 Select Profile Number
or Number of Copies
2 Scan Document To Start a scan using the profile assigned to the
3 Copy Print the number of copies shown.
4 Cancel Cancel a scan or copy in progress.
5 Tools Open the HP Scanner Tools Utility where you
2
3
Select a profile (before scanning) or the number
of copies (before copying).
The selected profile number or number of
copies is displayed on the front panel.
displayed number.
can configure the scanner front panel buttons,
assign profiles, and view maintenance
information.
For more information about the scanner buttons than is provided in this chapter, see the
HP Scanjet N7710 User Guide.
Special features
The following table summarizes several important features of the scanner. Many of these
features are available through the HP Smart Document Scan Software or other included
scanning software. For more information, see the HP Smart Document Scan Software
Help.
10 HP Scanjet N7710 Scanner
Feature Description
Card slot You can use the card slot on the back of the scanner to scan
Wide range of paper sizes You can scan a stack of originals ranging in size from business
Profiles You can set up and use profiles that contain all settings
Page management You can view, edit, delete, insert, and reorder pages. You can
File management You can scan all pages to a single file, scan each page to a
Optical Character Recognition
(OCR)
Send Documents To You can set up profiles to send the scanned documents to a
rigid items such as laminated cards and embossed cards.
For information on how to use the card slot, see the scanner
User Guide.
cards to legal-size paper. You can also scan originals up to
215.9 mm x 863.6 mm (8.5 inches x 34 inches) one page at a
time.
necessary for scanning tasks such as:
Document processing
•
Saving in different file formats (i.e. searchable or non-
•
searchable PDF files) using automatic naming
mechanisms
Sending to different destinations such as e-mail, Microsoft
•
SharePoint, or other applications
also have the scanner automatically delete blank pages.
separate file, or scan to separate files based on bar codes or
blank pages in the original.
With OCR software you can scan originals as editable text that
you can send to your favorite application.
variety of destinations such as a local folder, a network folder,
e-mail, or a custom application.
English
Special features 11
3 Where to get additional
information
The scanner comes with several sources of information about using the scanner and the
scanning software.
HP Scanjet N7710 User Guide
The scanner User Guide is the primary source for scanner information such as using,
maintaining, and troubleshooting the scanner. It is available as a compiled help (.CHM)
file.
To open the User Guide in the installed (system) language, follow these steps:
▲ Click Start, point to Programs or All Programs, point to HP, point to Scanjet, point
to N7710, and then click User Guide.
To open the User Guide in another language, follow these steps:
1. Insert the HP Scanning Software CD that came with the scanner into the computer
CD drive.
Wait for the installation dialog box to display.
2. Click View guides.
A list of languages is displayed.
3. Click the language that you want.
HP Smart Document Scan Software Help
The HP Smart Document Scan Software Help explains how to use HP Smart Document
Scan Software features such as creating and editing profiles.
To open HP Smart Document Scan Software Help, double-click the HP Smart Document
Scan Software icon on the computer desktop, and then click Help on the menu bar.
HP Scanner Tools Utility help
The HP Scanner Tools Utility help explains the scanner settings, information about
scanner status and maintenance, and how to assign scanner profiles to numbers that you
can select on the scanner front panel.
To open HP Scanner Tools Utility help, press the Tools button on the scanner front panel,
and then click Help in the HP Scanner Tools Utility dialog box.
Help for other software programs
For information about any of the software programs included with the scanner, open the
program, and then click Help on the menu bar.
12 HP Scanjet N7710 Scanner
4 Troubleshooting
Scanner error codes
For help responding to an error code, see the appropriate topics below.
Error Code Description
Error 02 SDRAM Error Press the Power switch to the off position. Wait 30 seconds, and
Error 03 USB Error 1. Check the USB connection between the scanner and the
Error 04 Paper Jam A document feeder paper jam has been detected. Open the hatch
Error 08 Hatch Open The hatch on the document feeder is open or not securely latched.
Error 09 NVRAM ACCESS
Error
Error 10 Motor Fail Press the Power switch to the off position. Wait 30 seconds, and
Error 18 Multipick Error The scanner detected that more than one page at a time was fed
then press the Power switch to the on position. If the message is
still displayed, contact
computer.
2. Use the Windows Device Manager tool to verify that the
computer recognizes the scanner.
The Windows Device Manager tool is available on the
Hardware tab of the Systems tool in the Control Panel.
3. If the computer does not recognize the scanner, uninstall and
then reinstall the scanner software.
4. If the problem persists, contact
and clear the jam.
Please close the hatch by pressing until you hear a click, and then
rescan.
Press the Power switch to the off position. Wait 30 seconds, and
then press the Power switch to the on position. If the message is
still displayed, contact
then press the Power switch to the on position. If the message is
still displayed, contact
through the scanner. Follow these steps to resolve the error:
1. Remove the paper from the document feeder.
2. Sort through the stack to make sure the sheets are not stuck
together.
3. Make sure the paper meets the size and weight specifications,
as specified in the scanner User Guide.
4. Replace the paper into the document feeder.
If this error occurs when there is no paper feed error, the misfeed
(multipick) detection sensor is not working correctly. Contact HP
Support.
HP Support.
HP Support.
HP Support.
HP Support.
English
NOTE: You can disable misfeed (multipick) detection in the
TWAIN/ISIS Advanced Settings dialog box.
Error 23 Lamp Error Press the Power switch to the off position to turn the scanner off.
Wait 30 seconds, and then press the Power switch to the on position
Troubleshooting 13
Chapter 4
(continued)
Error Code Description
to turn the scanner on. If the message is still displayed, contact HP
Support.
Error 24 Pick Failure The document feeder cannot pick up the paper or the paper is
jammed. Follow these steps to resolve the error:
1. Remove the paper from the document feeder.
2. Sort through the stack to make sure the sheets are not stuck
together.
3. Make sure the paper meets the size and weight specifications,
as specified in the scanner User Guide.
4. Replace the stack of originals and try again.
Scanner does not work after installation
If the scanner does not work after installation, you might see one of the following
messages displayed on the computer:
• The scanner could not be initialized.
• The scanner could not be found.
• An internal error has occurred.
• The computer cannot communicate with the scanner.
Try the following to fix the problem:
Check the cables
Verify that the cable connections are in working order.
Power supply
The power supply has an attached cable that plugs into the back of the scanner. The
connector on the end of this cable has a green LED that is on when the power supply is
functioning correctly.
The power supply also has an AC cable that is connected to the power supply on one
end and plugged into a power outlet or surge protector on the other end.
The power cable is connected between the scanner and a power outlet.
1. Check that the green LED on the power supply cable connector is on.
2. If the green LED is not on, ensure that power is available to the power outlet or surge
protector that the AC cable is plugged into.
3. If power is available to the power outlet or surge protector but the green LED is still
not on, the power supply might be defective. Contact HP Support for assistance.
4. Check that the power rocker switch is in the on position.
14 HP Scanjet N7710 Scanner
USB cable
Check the physical connection to the scanner:
• Use the cable that was included with the scanner. Another USB cable might not be
compatible with the scanner.
• Ensure that the USB cable is securely connected between the scanner and the
computer or USB hub. The trident icon on the USB cable faces up when the cable is
properly connected to the scanner.
To troubleshoot the USB connection:
1. Do one of the following tasks depending on how the scanner is connected to the
computer:
• If the USB cable is connected to a USB hub or a docking station for a laptop,
disconnect the USB cable from the USB hub or the docking station, and then
connect the USB cable directly to the computer.
• If the USB cable is directly connected to the computer, plug it into another USB
port on the computer.
• Remove all other USB devices from the computer except for the keyboard and
the mouse.
2. Turn the scanner off and then on.
3. Restart the computer.
4. After the computer has restarted, try using the scanner.
If the scanner works and you changed the way it was connected to the computer in
step 1, the communication problem might involve the USB hub or docking station.
Leave the scanner directly connected to the computer.
If the scanner does not work, uninstall and then reinstall the HP scanning software.
English
Uninstall and then reinstall the HP Scanjet drivers and utilities
If checking the scanner cable connections did not solve the problem, the problem might
have occurred because of an incomplete installation. Try uninstalling and then reinstalling
the HP scanning drivers and utilities.
1. Disconnect the USB cable from the computer.
2. Use the Add/Remove tool (in Windows Vista, the Programs and Features tool) from
the Control Panel to uninstall the following applications:
• HP Scanjet N7710 Document ISIS/TWAIN
• HP Scanjet Drivers and Tools
3. After the HP scanning software is removed, unplug the scanner from the electrical
outlet.
4. Restart the computer.
5. Insert the HP Scanning Software CD in the computer CD drive.
6. Follow the onscreen instructions to install the HP scanning software.
7. After the HP scanning software has installed, connect the scanner to an electrical
outlet, turn on the scanner, and then use the USB cable to connect the scanner to
the computer.
8. Follow the onscreen instructions.
Scanner does not work after installation 15
Chapter 4
Other sources for troubleshooting help
For more troubleshooting help with the scanner hardware or software, see “Where to get
additional information” on page 12.
16 HP Scanjet N7710 Scanner
5 Product care and support
This section describes the options for product support.
Care and maintenance
Occasional cleaning of the scanner helps ensure higher-quality scans. The amount of
care necessary depends upon several factors, including the amount of use and the
environment. You should perform routine cleaning as necessary.
The HP Scanner Tools Utility can remind you when service is necessary. For help locating
the utility, see “Where to get additional information” on page 12.
For instructions about maintaining the scanner, see the HP Scanjet N7710 User Guide.
For help locating the guide, see “Where to get additional information” on page 12.
CAUTION: Before placing an item in the document feeder, make sure that the item
does not contain wet glue, correction fluid, or other substances that can be transferred
to the interior of the scanner.
Make sure there are no curls, wrinkles, staples, paper clips, or any other attached
material. Sheets should not be stuck together.
Accessibility
The following accessibility options are available on this scanner:
• The LCD Reader is a software program that shows the changing contents of the
scanner front panel display. The LCD Reader enables accessibility software tools to
verbalize what is being shown on the scanner front panel.
• To prevent buttons from being pushed accidentally, you can disable the buttons on
the scanner front panel.
For more information about the LCD Reader and how to disable the scanner buttons, see
the HP Scanjet N7710 User Guide. For help locating the guide, see “Where to get
additional information” on page 12.
Customers with disabilities can get help by visiting
accessibility/prodserv/.
www.hp.com/hpinfo/community/
English
Getting assistance
In order to get the best from your HP product, please consult the following standard HP
support offerings:
Product care and support 17
Chapter 5
1. Please consult the product documentation that came with the product.
• Review the troubleshooting section in this manual.
• Review the software documentation that is described in “Where to get additional
information” on page 12.
2. Visit the HP online support at
purchase.
HP online support is available to all HP customers. It is the fastest source for up-todate product information and expert assistance, including the following features:
• Fast E-mail access to qualified online support specialists
• Software and driver updates for your product
• Valuable product and troubleshooting information for technical issues
• Proactive product updates, support alerts, and HP newsletters (available when
you register your product)
3. HP support by phone
• Support options and fees vary by product, country/region and language.
• Fees and policies are subject to change without notice. Please check the web site
www.hp.com/support for the latest information.
4. Post-warranty period
After the limited warranty period, help is available online at
5. Extending or upgrading your warranty
If you would like to extend or upgrade the product’s warranty, please contact your
point of purchase or check the HP Care Pack offers at
6. If you already purchased an HP Care Pack Service, please check the support
conditions in your contract.
www.hp.com/support or contact your point of
www.hp.com/support.
www.hp.com/support.
Hewlett-Packard limited warranty statement
HP Scanjet N7710 scanner
1. HP warrants to you, the end-user customer, that HP hardware, accessories, and
supplies will be free from defects in materials and workmanship after the date of purchase,
for one year. If HP receives notice of such defects during the warranty period, HP will, at
its option, either replace or repair products which prove to be defective. Replacement
products may be either new or equivalent in performance to new.
2. HP warrants to you that HP software will not fail to execute its programming instructions
after the date of purchase, for the period specified above, due to defects in material and
workmanship when properly installed and used. If HP receives notice of such defects
during the warranty period, HP will replace software which does not execute its
programming instructions due to such defects.
3. HP does not warrant that the operation of HP products will be uninterrupted or error
free. If HP is unable, within a reasonable time, to repair or replace any product to a
condition as warranted, you will be entitled to a refund of the purchase price upon prompt
return of the product.
4. HP products may contain remanufactured parts equivalent to new in performance or
may have been subject to incidental use.
5. This warranty does not apply to defects resulting from (a) improper or inadequate
maintenance or calibration, (b) software, interfacing, parts, or supplies not supplied by
18 HP Scanjet N7710 Scanner
Loading...